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  • Develop web site from existing software or cherry pick and use a web framework?

    - by erisco
    A small team and I are tasked with developing a web site. The client has referenced a particular open source project (we'll call it X) when describing some of the features. Because of this, the team wants to start with X and adapt it to satisfy the client. I have looked at X and its code and, in my opinion, it would be unwise. However, my experience is limited, and could really benefit from the insights of others so that I can figure out what I should be asserting as the right direction for the team. My red flags are going up and this is why. X was developed in the earlier days of PHP; 500 line blocks of code are the norm; global variables are abundant; giant switch cases are the norm for switching between which page is shown. There is no clear mapping between URL and where the code for that page sits. From a feature-set standpoint, X is actually software specialized for a different task and has dozens of features we don't need or have use for that come as core assumptions. We will be unable to adapt X through its plugin system. That said, there are a few features which can be mapped, with some modification, to suit our purposes. I believe this is the attraction the team feels. I would feel comfortable if, instead of using X directly, we lifted what is salvageable and useful to us. We can then use that code, and the same 3rd party libraries X is using, in a new code base built on top of a PHP web framework (particularly Agavi, so you understand what I mean by 'web framework'). The web framework gives us a strong MVC structure and provides the common facilities for web development, or adapters to work with 3rd party libraries that do so. We will also have a clean slate feature-wise to work from, which means we can work additively instead of subtractively. Because the code base is better structured, and contains none of what we don't need, it will be easier to document, which is a critical requirement of our client. So to summarize, the team wants to use X, whereas I want to take the bits we can from X and use a web framework instead. I want to bounce this opinion off of other's experiences so that I can be more informed. Thanks for your insight.

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  • The Birth of SSAS Compare

    - by Red Gate Software BI Tools Team
    Noemi Moreno, Red Gate Business Intelligence Specialist Software vendors – even Microsoft – tend to forget about the needs of business intelligence developers. We are a rare and rather invisible species. For example, BIDS remained in VS 2008 until SQL Server 2012. It took until this release before we got something as simple as an “undo” function. Before I joined Red Gate as a BI specialist, I worked on SQL Development. I’ll never forget the time I discovered Red Gate’s SQL Compare tool and how it reduced the task of preparing a database release from a couple of days to ten minutes. When I moved to SSAS, MDX and cubes, I became frustrated with the deployment process because I couldn’t find a tool that made Cube releases as easy as they are with SQL Compare. This became my quest. I pitched the idea to a few people in Red Gate’s regular Down Tools Week, when everyone puts down their day-to-day tasks and works on their own projects. My task was to reason with a roomful of cynical developers, hardened to the blandishments of project managers, for help to develop a tool that would compare two different SSAS databases and create the script to process only the objects that needed processing, thereby reducing release time to only a few minutes. I walked to the podium and gave them the full story of the distressed BI specialists, doomed to spend tedious hours preparing deployment scripts. A few developers recovered from their torpor to cast a languid eye at my presentation. It wasn’t enough. In a sudden impulse, I blurted out a promise to perform a flamenco dance for just the team if the tool was able to successfully compare two SSAS databases and generate a script by the end of the week. I was lucky enough that some of them believed me and jumped in: David Pond (Dev), Matt Burton (Dev), Tilman Bregler (Dev), Shobana Sekar (Test), Ruchija Raj (Test), Nick Sutherland (Product Manager) and Irma Tanovic (BI). They didn’t know that Irma and I would be away on a conference in Amsterdam and would leave them without our support. But to my surprise, they had a working tool by the time we came back – basic, and with a few bugs, but a working tool nonetheless! Seeing it compare a very basic SSAS database, detect the changes and generate the scripts was amazing! Something that normally takes half a day was done in under a minute. Since then, a few months have passed and a BI Tools team has been created at Red Gate to work full time on BI tools for BI developers, starting with SSAS Compare. How cool is that? So download the free beta and give us your feedback. And the flamenco? I still need to deliver that. Tilman reminds me every day! I need to get the full flamenco costume.

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  • Dealing with coworkers when developing, need advice [closed]

    - by Yippie-Kai-Yay
    I developed our current project architecture and started developing it on my own (reaching something like, revision 40). We're developing a simple subway routing framework and my design seemed to be done extremely well - several main models, corresponding views, main logic and data structures were modeled "as they should be" and fully separated from rendering, algorithmic part was also implemented apart from the main models and had a minor number of intersection points. I would call that design scalable, customizable, easy-to-implement, interacting mostly based on the "black box interaction" and, well, very nice. Now, what was done: I started some implementations of the corresponding interfaces, ported some convenient libraries and wrote implementation stubs for some application parts. I had the document describing coding style and examples of that coding style usage (my own written code). I forced the usage of more or less modern C++ development techniques, including no-delete code (wrapped via smart pointers) and etc. I documented the purpose of concrete interface implementations and how they should be used. Unit tests (mostly, integration tests, because there wasn't a lot of "actual" code) and a set of mocks for all the core abstractions. I was absent for 12 days. What do we have now (the project was developed by 4 other members of the team): 3 different coding styles all over the project (I guess, two of them agreed to use the same style :), same applies to the naming of our abstractions (e.g CommonPathData.h, SubwaySchemeStructures.h), which are basically headers declaring some data structures. Absolute lack of documentation for the recently implemented parts. What I could recently call a single-purpose-abstraction now handles at least 2 different types of events, has tight coupling with other parts and so on. Half of the used interfaces now contain member variables (sic!). Raw pointer usage almost everywhere. Unit tests disabled, because "(Rev.57) They are unnecessary for this project". ... (that's probably not everything). Commit history shows that my design was interpreted as an overkill and people started combining it with personal bicycles and reimplemented wheels and then had problems integrating code chunks. Now - the project still does only a small amount of what it has to do, we have severe integration problems, I assume some memory leaks. Is there anything possible to do in this case? I do realize that all my efforts didn't have any benefit, but the deadline is pretty soon and we have to do something. Did someone have a similar situation? Basically I thought that a good (well, I did everything that I could) start for the project would probably lead to something nice, however, I understand that I'm wrong. Any advice would be appreciated, sorry for my bad english.

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  • Tools for Enterprise Architects: OmniGraffle for iPad?

    - by pat.shepherd
    Well, I have to admit to being a bit of an Apple fan and, of course, and early adopter of gadgets and technology in general.  So, when FedEx showed up with my iPad 3G last week, I was a kid in a candy store.  One of the apps that my “buy finger” was hovering over for a while (like all of 3 days) was Omnigraffle for the iPad.  I imagined that it would be very cool to use this with a customer’s EA’s to sketch out Business, Application, Information and Technology architectures.  Instead of using the blackboard, this seemed to offer promise as a white-boarding tool with obvious benefits over a traditional white-board.  I figured I’d get a VGA adapter, plug it into the customer’s projector and off we would go with a great JAD tool.  The touch pad approach offered an additional hands-on kind of feel. So, I made the $49.99 purchase + the $29.99 VGA adapter and tried to give it a go.  Well, I was both pleasantly and unpleasantly surprised.  It is both powerful and easy to use.  There are great stencils included for shapes, software icons, Visio shapes, and even UML notation.  There is even a free-hand tool that works well.  I created some diagrams pretty quickly.   The one below was just a test and took all of 10 minuets to do. The only problem was that Onmigraffle does not recognize the VGA output, so I was stopped dead in my tracks, as it were.  My use case was as a collaborative diagramming tool with other architects, though I can still use it off line.  I called Omnigraffle and they said that VGA support is on the feature request list so, hopefully, in a short amount of time, I can use the tool as I envisioned.   Review: Criteria Result Is it fun? Yes Is it Useful? Yes Does it Show Promise? Yes Did the VGA Output Work? No File/diagram Formats PDF, Onmigraffle proprietary, image   Quick Sample:     OmniGraffle for iPad - Products - The Omni Group

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  • Bullet Physics - Casting a ray straight down from a rigid body (first person camera)

    - by Hydrocity
    I've implemented a first person camera using Bullet--it's a rigid body with a capsule shape. I've only been using Bullet for a few days and physics engines are new to me. I use btRigidBody::setLinearVelocity() to move it and it collides perfectly with the world. The only problem is the Y-value moves freely, which I temporarily solved by setting the Y-value of the translation vector to zero before the body is moved. This works for all cases except when falling from a height. When the body drops off a tall object, you can still glide around since the translate vector's Y-value is being set to zero, until you stop moving and fall to the ground (the velocity is only set when moving). So to solve this I would like to try casting a ray down from the body to determine the Y-value of the world, and checking the difference between that value and the Y-value of the camera body, and disable or slow down movement if the difference is large enough. I'm a bit stuck on simply casting a ray and determining the Y-value of the world where it struck. I've implemented this callback: struct AllRayResultCallback : public btCollisionWorld::RayResultCallback{ AllRayResultCallback(const btVector3& rayFromWorld, const btVector3& rayToWorld) : m_rayFromWorld(rayFromWorld), m_rayToWorld(rayToWorld), m_closestHitFraction(1.0){} btVector3 m_rayFromWorld; btVector3 m_rayToWorld; btVector3 m_hitNormalWorld; btVector3 m_hitPointWorld; float m_closestHitFraction; virtual btScalar addSingleResult(btCollisionWorld::LocalRayResult& rayResult, bool normalInWorldSpace) { if(rayResult.m_hitFraction < m_closestHitFraction) m_closestHitFraction = rayResult.m_hitFraction; m_collisionObject = rayResult.m_collisionObject; if(normalInWorldSpace){ m_hitNormalWorld = rayResult.m_hitNormalLocal; } else{ m_hitNormalWorld = m_collisionObject->getWorldTransform().getBasis() * rayResult.m_hitNormalLocal; } m_hitPointWorld.setInterpolate3(m_rayFromWorld, m_rayToWorld, m_closestHitFraction); return 1.0f; } }; And in the movement function, I have this code: btVector3 from(pos.x, pos.y + 1000, pos.z); // pos is the camera's rigid body position btVector3 to(pos.x, 0, pos.z); // not sure if 0 is correct for Y AllRayResultCallback callback(from, to); Base::getSingletonPtr()->m_btWorld->rayTest(from, to, callback); So I have the callback.m_hitPointWorld vector, which seems to just show the position of the camera each frame. I've searched Google for examples of casting rays, as well as the Bullet documentation, and it's been hard to just find an example. An example is really all I need. Or perhaps there is some method in Bullet to keep the rigid body on the ground? I'm using Ogre3D as a rendering engine, and casting a ray down is quite straightforward with that, however I want to keep all the ray casting within Bullet for simplicity. Could anyone point me in the right direction? Thanks.

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  • Wesquare (NL) helps major CG customer integrating Oracle Service Cloud (RightNow) with JDEdwards

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE When this well known, Italy based, CG player claimed that they needed a new CRM tool, Oracle partner WeSquare had a precise idea of what would be required, knowing that the customer was using JDEdwards as an ERP: they immediately thoughts about a solution that would help synchronizing the customer’s back-end system with the new CRM interface. The customer asked for presentations from three companies, including Oracle, and eventually selected Oracle Service Cloud (RightNow) with Alfa Sistemi (Oracle Platinum Partner) as a System Integrator supported by Wesquare (Oracle Gold partner specialized in RightNow). Synchronizing an On Premises ERP with a new SaaS based CRM platform could be seen as an uphill task, but WeSquare was determined, during the presales cycle, to prove that they had the skills and the attitude to make the difference. So, they rolled up their sleeves and got to it: five days of relentless work, missed lunches, and hours of brainstorming showed its result in the form of a new interface that works fabulously well with the JDEdwards ERP back-end and was successfully pitched by Oracle to the end-customer to win the deal! WeSquare took the occasion to learn that they can integrate Oracle Service Cloud (RightNow) with practically every other solution that a customer may run. As part of the project, WeSquare was also involved in different add-on’s development with the aim of enriching Oracle Service Cloud’s functionality. WeSquare is based in The Netherlands with an in-shore practice supported by off-shore teams in India. WeSquare can integrate and synchronize any application with RightNow. For more information, visit www.wesquare.nl or contact Wiebe Blankenberg (Managing Director) at +31 (0) 6 3632 1104 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • The Case of the Missing Date/Time Stamp: Reporting Services 2008 R2 Snapshots

    - by smisner
    This week I stumbled upon an undocumented “feature” in SQL Server 2008 R2 Reporting Services as I was preparing a demonstration on how to set up and use report snapshots. If you’re familiar with the main changes in this latest release of Reporting Services, you probably already know that Report Manager got a facelift this time around. Although this facelift was generally a good thing, one of the casualties – in my opinion – is the loss of the snapshot label that served two purposes… First, it flagged the report as a snapshot. Second, it let you know when that snapshot was created. As part of my standard operating procedure when demonstrating report snapshots, I point out this label, so I was rather taken aback when I didn’t see it in the demonstration I was preparing. It sort of upset my routine, and I’m rather partial to my routines. I thought perhaps I wasn’t looking in the right place and changed Report Manager from Tile View to Detail View, but no – that label was still missing. In the grand scheme of life, it’s not an earth-shattering change, but you’ll have to look at the Modified Date in Details View to know when the snapshot was run. Or hope that the report developer included a textbox to show the execution time in the report. (Hint: this is a good time to add this to your list of report development best practices, whether a report gets set up as a report snapshot or not!) A snapshot from the past In case you don’t remember how a snapshot appeared in Report Manager back in the old days (of SQL Server 2008 and earlier), here’s an image I snagged from my Reporting Services 2008 Step by Step manuscript: A snapshot in the present A report server running in SharePoint integrated mode had no such label. There you had to rely on the Report Modified date-time stamp to know the snapshot execution time. So I guess all platforms are now consistent. Here’s a screenshot of Report Manager in the 2008 R2 version. One of these is a snapshot and the rest execute on demand. Can you tell which is the snapshot? Consider descriptions as an alternative So my report snapshot demonstration has one less step, and I’ll need to edit the Denali version of the Step by Step book. Things are simpler this way, but I sure wish we had an easier way to identify the execution methods of the reports. Consider using the description field to alert users that the report is a snapshot. It might save you a few questions about why the data isn’t up-to-date if the users know that something changed in the source of the report. Notice that the full description doesn’t display in Tile View, so keep it short and sweet or instruct users to open Details View to see the entire description.

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  • Managing Regulated Content in WebCenter: USDM and Oracle Offer a New Part 11 Compliant Solution for Life Sciences

    - by Michael Snow
    Guest post today provided by Oracle partner, USDM  Regulated Content in WebCenterUSDM and Oracle offer a new Part 11 compliant solution for Life Sciences (White Paper) Life science customers now have the ability to take advantage of all of the benefits of Oracle’s WebCenter Content, a global leader in Enterprise Content Management.   For the past year, USDM has been developing best practice compliance solutions to meet regulated content management requirements for 21 CFR Part 11 in WebCenter Content. USDM has been an expert in ECM for life sciences since 1999 and in 2011, certified that WebCenter was a 21CFR Part 11 compliant content management platform (White Paper).  In addition, USDM has built Validation Accelerators Packs for WebCenter to enable life science organizations to quickly and cost effectively validate this world class solution.With the Part 11 certification, Oracle’s WebCenter now provides regulated life science organizations  the ability to manage REGULATORY content in WebCenter, as well as the ability to take advantage of ALL of the additional functionality of WebCenter, including  a complete, open, and integrated portfolio of portal, web experience management, content management and social networking technology.  Here are a few screen shot examples of Part 11 functionality included in the product: E-Sign, E-Sign Rendor, Meta Data History, Audit Trail Report, and Access Reporting. Gone are the days that life science companies have to spend millions of dollars a year to implement, maintain, and validate ECM systems that no longer meet the ever changing business and regulatory requirements.  Life science companies now have the ability to use WebCenter Content, an ECM system with a substantially lower cost of ownership and unsurpassed functionality.Oracle has been #1 in life sciences because of their ability to develop cost effective, easy-to-use, scalable solutions which help increase insight and efficiency to drive growth for their customers.  Adding a world class ECM solution to this product portfolio allows life science organizations the chance to get rid of costly ECM systems that no longer meet their needs and use WebCenter, part of the Oracle Fusion Technology stack, with their other leading enterprise applications.USDM provides:•    Expertise in Life Science ECM Business Processes•    Prebuilt Life Science Configuration in WebCenter •    Validation Accelerator Packs for WebCenterUSDM is very proud to support Oracle’s expanding commitment to Life Sciences…. For more information please contact:  [email protected] Oracle will be exhibiting at DIA 2012 in Philadelphia on June 25-27. Stop by our booth (#2825) to learn more about the advantages of a centralized ECM strategy and see the Oracle WebCenter Content solution, our 21 CFR Part 11 compliant content management platform.

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  • Unable to ping inside or outside network with default gateway 0.0.0.0

    - by agentroadkill
    I've been around here before and I could usually piece together everything to more or less get myself up and running, but this time I'm truly stumped. I'm trying to connect my new 14.04 install to a network, and I'm forced to be behind my college's router. Now I've tested the vary cable that is right now plugged into my Ubuntu box on a Windows, Mac OS X, and even my friend's Ubuntu 14.04 box, and they all connect no problem. I've been trying to track this down for about two days, but every time I get close to it, the bug jumps to some other piece of my connection. Anyway, as it sits ifconfig -a gives: eth2 Lninkencap:Ethernet HWaddr:00:1f:bc:08:31:1d inet addr:10.32.51.51 Bcast:10.32.51.155 Mask: 255.255.255.0 UP BROADCAST MULTICAST MTU:1500 Metric:1 RX packets:0 errors:0 dropped:0 overruns:0 frame:0 TX packets:0 errors:0 dropped:0 overruns:0 carrier:0 RX bytes:0 TX bytes:0 as well as the local loopback, but I'm assuming that is not an issue here. sudo dhclient -v eth2 returns: Listening on LPF/<hardware address of my integrated NIC, above> Sending on <same> Sending on Socket/fallback DHCPREQUEST of 10.32.51.51 on eth2 to 255.255.255.255 port 67 (xid=0x6f4a66ba) <two more lines of same> DHCPDISCOVER on eth2 to 255.255.255.255 port 67 interval 3 (xid=0x156f9fb4) <many more of above with varying intervals> No DHCPOFFERS received. Trying recorded lease 10.32.51.51 RTNETLINK answers: File exists bound: renewal in <large number> seconds If I then try ping 8.8.8.8, I get: connect: Network is unreachable /etc/resolv.conf only contains the two lines telling you not to edit it, while /etc/network/interfaces only has the loopback interface block in it. I've tried commenting out the "option rfc3442" line in /etc/dhcp/dhclient.conf which seemed to fix this issue for many people, as well as adding the line send vendor-class-indentifier "MSFT5.0" to dhclient.conf as well to tell the router I'm a windows box, in case they don't like Linux. Finally, route -n reveals: Destination Gateway Genmask Flags Metric Ref Use Iface 10.32.51.0 0.0.0.0 255.255.255.0 U 0 0 0 eth2 I would like to apologize in advance for the doubtless butchered text alignment, but I'm obviously typing this all by hand, reading from the terminal as I type commands. I'm hoping this is an interesting problem, and not something I blithely stumbled past in my (apparent) over-confidence. TIA! Quick addendum before posting: The activity light on the ethernet port are lit and one blinks during boot, but they rarely (and seemingly randomly) do so afterwards (both are dark) even while running dhclient in the foreground. When I had the Ubuntu box tethered to my MacBook earlier, I got what looked like a normal power/uplink blinking pattern, but was unable to ping one from the other.

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  • Wrong statistics in AUX_STATS$ might puzzle the optimizer

    - by Mike Dietrich
    We do recommend the creation of System Statistics for quite a long time. Since Oracle 9i the optimizer works with a CPU and IO cost based model. And in order to give the optimizer some knowledge about the IO subsystem's performance and throughput - once System Statistics are collected - they'll get stored in AUX_STATS$. For this purpose in the old Oracle 9i days some default values had been defined - and you'll still find those defaults in Oracle Database 11g Release 2 in AUX_STATS$. But these old values don't reflect the performance of modern IO systems. So it might be a good best practice post upgrade to create fresh System Statistics if you haven't done this before.  You can collect System Statistics with: exec DBMS_STATS.GATHER_SYSTEM_STATS('start'); and end it later by executing: exec DBMS_STATS.GATHER_SYSTEM_STATS('stop'); You could also run DBMS_STATS.GATHER_SYSTEM_STATS('interval', interval=>N) instead where N is the number of minutes when statistics gathering is stopped automatically. Please make sure you'll do this on a real workload period. It won't make sense to gather these values while the database is in an idle state. You should do this ideally for several hours. It doesn't affect performance in a negative way as the values are anyway collected in V$SYSSTAT and V$SESSTAT. And in case you'd like to delete the stats and revert to the old default values you'd simply execute:exec DBMS_STATS.DELETE_SYSTEM_STATS; The tricky thing in Oracle Database 11.2 - and that's why I'm actually writing this blog post today - is bug9842771. This leads to wrong values in AUX_STATS$ for SREADTIM and MREADTIM by factor 1000 guiding the optimizer sometimes into the totally wrong directon. The workaround is to overwrite these values manually and divide them by 1000. Use the DBMS_STATS.SET_SYSTEM_STATS procedure. See this MOS Note:9842771.8 for the above bug for some further information. This issue is fixed in Oracle Database 11.2.0.3 and above. To get some background information about the statistics collected in please read this section in the Oracle Database 11.2 Performance Tuning Guide. And gathering System Statistics might have some implication if you have mixed workloads - and interacts with DB_FILE_MULTIBLOCK_READ_COUNT. For more information please read section 13.4.1.2.

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  • Playing with F#

    - by mroberts
    Project Euler is a awesome site.   When working with a new language it can be tricky to find problems that need solving, that are more complex than "Hello World" and simpler than a full blown application. Project Euler gives use just that, cool and thought provoking problems that usually don't take days to solve.  I've solved a number of questions with C# and some with Java.  BTW, I used Java because it had BigInteger support before .Net. A couple weeks ago, back when winter had a firm grip on Columbus, OH, I began playing (researching) with F#.  I began with Problem #1 from Project Euler.  I started by looking at my solution in C#. Here is my solution in C#. 1: using System; 2: using System.Collections.Generic; 3:   4: namespace Problem001 5: { 6: class Program 7: { 8: static void Main(string[] args) 9: { 10: List<int> values = new List<int>(); 11:   12: for (int i = 1; i < 1000; i++) 13: { 14: if (i % 3 == 0 || i % 5 == 0) 15: values.Add(i); 16: } 17: int total = 0; 18:   19: values.ForEach(v => total += v); 20:   21: Console.WriteLine(total); 22: Console.ReadKey(); 23: } 24: } 25: }   Now, after much tweaking and learning, here is my solution in F#.   1: open System 2:   3: let calc n = 4: [1..n] 5: |> List.map (fun x -> if (x % 3 = 0 || x % 5 = 0) then x else 0) 6: |> List.sum 7:   8: let main() = 9: calc 999 10: |> printfn "result = %d" 11: Console.ReadKey(true) |> ignore 12:   13: main() Just this little example highlights some cool things about F#. Type inference. F# infers the type of a value.  In the C# code above we declare a number of variables, the list, and a couple ints.  F# does not require this, it infers the calc (a function) accepts a int and returns a int. Great built in functionality for Lists.  List.map for example. BTW, I don’t think I’m spilling the beans by giving away the code for Problem 1.  It by far is the easiest question, IMHO, solved by 92,000+ people. Next I’ll look into writing a class library with F#.

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  • The cost of Programmer Team Clustering

    - by MarkPearl
    I recently was involved in a conversation about the productivity of programmers and the seemingly wide range in abilities that different programmers have in this industry. Some of the comments made were reiterated a few days later when I came across a chapter in Code Complete (v2) where it says "In programming specifically, many studies have shown order-of-magnitude differences in the quality of the programs written, the sizes of the programs written, and the productivity of programmers". In line with this is another comment presented by Code Complete when discussing teams - "Good programmers tend to cluster, as do bad programmers". This is something I can personally relate to. I have come across some really good and bad programmers and 99% of the time it turns out the team they work in is the same - really good or really bad. When I have found a mismatch, it hasn't stayed that way for long - the person has moved on, or the team has ejected the individual. Keeping this in mind I would like to comment on the risks an organization faces when forcing teams to remain together regardless of the mix. When you have the situation where someone is not willing to be part of the team but still wants to get a pay check at the end of each month, it presents some interesting challenges and hard decisions to make. First of all, when this occurs you need to give them an opportunity to change - for someone to change, they need to know what the problem is and what is expected. It is unreasonable to expect someone to change but have not indicated what they need to change and the consequences of not changing. If after a reasonable time of an individual being aware of the problem and not making an effort to improve you need to do two things... Follow through with the consequences of not changing. Consider the impact that this behaviour will have on the rest of the team. What is the cost of not following through with the consequences? If there is no follow through, it is often an indication to the individual that they can continue their behaviour. Why should they change if you don't care enough to keep your end of the agreement? In many ways I think it is very similar to the "Broken Windows" principles – if you allow the windows to break and don’t fix them, more will get broken. What is the cost of keeping them on? When keeping a disruptive influence in a team you risk loosing the good in the team. As Code Complete says, good and bad programmers tend to cluster - they have a tendency to keep this balance - if you are not going to help keep the balance they will. The cost of not removing a disruptive influence is that the good in the team will eventually help you maintain the clustering themselves by leaving.

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  • 12.04 Unity 3D 80% CPU load with Compiz

    - by user39288
    EDIT : I have been able to to determine that the problem is not compiz, but is actually Xorg. I don't know why, but by quickly maximizing terminal and taking a screenshot with top running before the problem went away I am able to see xorg takes up 72% of cpu, with bamfdaemon taking up 18%, and compiz taking up 14%. Seems the nvidia drivers are to blame, will play more with settings and perhaps do a clean nvidia-current install to try to fix the problem. Having a very annoying problem with high CPU usage. Running 12.04 with latest drivers and nvidia-current installed. Have not had any issues for days, now I have a strange problem. Unity 3d runs great most of the time, 1-2% CPU usage with only transmission running in background. Windows open and close smoothly. However,no matter what programs are open, if I minimize all open programs to the unity bar on the left, my CPU jumps to about 80% and slows down all maximize and minimize effects. Mouse movement stays smooth the whole time, but unity becomes unresponsive for up to 30 seconds at times. Hitting alt + tab to bring up even a single window fixes the problem. The window I bring back up doesn't even have to be maximized to solve the problem. Hitting the super button to bring up the dash makes CPU drop back to idle until I close it, then high CPU usage resumes. Believe the problem is compiz, but even just having only terminal running "top", I have to minimize it to the tray for the problem to show, so I can't see the problem process. I can only tell about the high CPU usage using indicator-sysmonitor. Even tried quitting the indicator, but I can still tell very poor performance with all applications when minimized. Reset compiz back to defaults, tried going to the post-release update nvidia drivers, played with vsync settings in both the nvidia settings and compiz. Even forced refresh rate, but cannot solve the problem. The problem does NOT occur in Unity 2D. Specs are core 2 duo 2.0ghz, 4GB ddr2 ram, 2x 320's HDD in RAID 0, and Nvidia GTX 260M graphics card.

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  • What to do when opensource project starts to tear apart? (or a manager tries to write code and than shouts at the team)

    - by Kabumbus
    Imagine there is an open source cross-platform project on Google code. It has lots of revisions (1000). It concentrates in itself lots technological stuff - rare stuff - it mixes top tech. It contains server, and more than one client. The project was created by a well-connected team of developers (friends) and a manager that was sponsoring project at its start up during its first few months (project now is more than a year old-sponsoring oss project is a big good deal- also gave the idea of project to developers). The project was growing in complexity and effort reqiered to continue development. Once upon a time a manager - team leader started trying to write code (he was a programmer in some other projects - not the best, but he felt like he was one). He started because one of the developers suggested an idea at the team meeting and he felt he just needed to do it on his own. He failed, and he told the dev team about it. The dev team did what he failed to do in a few days. After that, the manager feels that team codes with out him perfectly and gets the job done in short time. He felt sorry and lost and he started to crash like an old bad PC. Firstly, he started to scream (in forms of messages not in voice) he tried to tell developers that what they were doing was a bad, not-needed thing - developers kindly told him that his "beginnings" were not compilable while dev team product worked as needed. He told the developers that all work they do should be firstly discussed with him. Here is the part where we need to mention that all team members are "project owners" and logically have equal rights. The team leader suggested to the developers these options: change their dev process to go through him, or be moved from project owners to contributers. So what are our options as developers? What arguments we can provide to the team leader/manager for him to calm down? Is it possible to save the project or is it better to fork out now? An important issue is that lately we had no active ticket system, and I personally think that this was the reason the mess appeared. So... any ideas?

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  • Will you share your SQL Server configuration?

    - by Bill Graziano
    I regularly visit client sites and review their SQL Server configurations.  I come across all kinds of strange settings.  I’ve been thinking about a way to aggregate people’s configurations and see what’s common and what’s unique.  I used to do that with polls on SQLTeam.com.  I think we can find out more interesting things if we look at combinations of settings in relation to size and volume. I’ve been working on an application for another project that is similar.  It will be fairly easy to use that code for this.  I can have something up and running in a few days – if people are interested in it.  I admit that I often come up with ideas that just don’t make sense.  This may be one of them.  One of your biggest concerns has be how secure your data is.  My solution is not to store anything identifying.  The instance name and database names can both be “anonymized” and I don’t store the machine name or IP address or anything to do with logins. Some of the questions I’m curious about are: At what size database does the Enterprise Edition become prevalent? Given the total size of the databases how much RAM is common? How many people have multiple data files?  At what size does that become prevalent? How common is database mirroring?  Replication?  Log shipping? How common is full recovery mode?  At what data size does it become prevalent? I think those are all questions that are easy to answer -- with the right data.  The big question is whether or not people will share their SQL Server configurations.  I understand that organizations in regulated or high security environments can’t participate.  But I think that leaves many, many people that can.  Are you willing to share your configuration and learn about others?  I have a simple sign up form here.  It’s actually a mailing list signup that also captures your edition, number of servers and largest database.  The list will only be used for this project.  Is your SQL Server is configured correctly?  Do you wonder what the next step is as your data grows?  Take a second and sign up.

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  • Them and us

    - by Plip
    As much as we try and create inclusive societies throughout the globe time and time again we revert to our tribal and clan origins back in the distant past, be those line split across the obvious like  Nationality, Religion or even the Football teams we follow. Microsoft to me has always been a “them”. I was always on the outside looking in, free to say as I wished and have an external objective viewpoint. Now, after my first week (well four days but who’s counting) Microsoft is an “us” for me. So when I look up in the Atrium of Building 1 at Microsoft’s UK headquarters I see banners like the one above and I already genuinely feel a part of this much bigger community. I looked up at that and I felt a sense of pride to be part of something bigger, something which is out there touching peoples lives everywhere (for the good and the bad). My objectivity has made me who I am today. I’m open to other ideas and concepts, I’ve worked hard to be understanding across the board be it from technology through to cultural differences in my life and it’s vital to me that I preserve that so I now have to learn how I balance the “them” of Microsoft to the “us” of Microsoft and maintain the objectivity. It’s my job to advise people on the best way to do things, which won’t always mean “Use Microsoft Technology X”, sometimes it’ll be my responsibility to say “Don’t use Microsoft Technology X”. My first and foremost responsibility is to the customer, to give them the best advice that I can and I want to maintain that. Yeah, I’m sure I’ll be tarred by some as a Microsoft guy, for many years I’ve had just that, but those out there in the non Microsoft communities I’ve engaged in I think know that I’m the first to say when I think something is a bit naff. So, here’s my ask to you ‘the community’. Keep me honest. If I start to sound like a fanboi I want you to find me and give me a slap. It’s all too easy to forget reality sometimes and I want to make sure I stay well and truly routed in that reality. Also, no matter how much I embed myself within Microsoft I fear I will never understand Microsoft’s marketing team. In the Gents just under the WP7 banner shown above I was faced with this. Draw your own conclusions on what it’s message is.

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  • Wrapping REST based Web Service

    - by PaulPerry
    I am designing a system that will be running online under Microsoft Windows Azure. One component is a REST based web service which will really be a wrapper (using proxy pattern) which calls the REST web services of a business partner, which has to do with BLOB storage (note: we are not using azure storage). The majority of the functionality will be taking a request, calling our partner web service, receiving the request and then passing that back to the client. There are a number of reasons for doing this, but one of the big ones is that we are going to support three clients: our desktop application (win and mac), mobile apps (iOS), and a web front end. Having a single API which we then send to our partner protects us if that partner ever changes. I want our service to support both JSON and XML for the data transfer format, JSON for web and probably XML for the desktop and mobile (we already have an XML parser in those products). Our partner also supports both of these formats. I was planning on using ASP.NET MVC 4 with the Web API. As I design this, the thing that concerns me is the static type checking of C#. What if the partner adds or removes elements from the data? We can probably defensively code for that, but I still feel some concern. Also, we have to do a fair amount of tedious coding, to setup our API and then to turn around and call our partner’s API. There probably is not much choice on it though. But, in the back of my mind I wonder if maybe a more dynamic language would be a better choice. I want to reach out and see if anybody has had to do this before, what technology solutions they have used to (I am not attached to this one, these days Azure can host other technologies), and if anybody who has done something like this can point out any issues that came up. Thanks! Researching the issue seems to only find solutions which focus on connecting a SOAP web service over a proxy server, and not what I am referring to here. Note: Cross posted (by suggestion) from http://stackoverflow.com/questions/11906802/wrapping-rest-based-web-service Thank you!

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  • Got Samba, Got PyNeighbourhood but still no connection. What else do I need?

    - by Frank A
    I am sure I had already hit post before but then could only find it by backing through browser. Was it deleted? is the question too dumb, sorry that I do not know the right jargon just trying to get answers to my problem anyway have reworded stuff a bit This seems to be a number one requirement for lots of people and 2 months on from setting up my Ubuntu pc, I am still unable to get a lasting connection in either direction. Adding a windows pc to a network is so easy... just a few clicks and get on with using it all. Using all command approaches and modifying configuration files is hardly user friendly. Googling brings up thousands of solutions but mostly they are too techy or assume the user is fully aware of how to use Linux. I do realise that their must be a lot of flavours for connecting to networks. So far I have installed Samba and fiddled with its config file. The day I did all that it worked from XP to Ubuntu. When I came back two days later to transfer my data over it would not connect. Although the the share does show up in Windows (XP) My Network Places. Today I installed PyNeighbourhood and this shows the Ubuntu box and all of the shares I had created at some point on Ubuntu and it even shows this under the XP workgroup name. But instructions on setting the connection up seem to relate to an earlier version and nothing seems to work there either. (I unshared most of those test folders but they still show up her but that is another question. When I click on mount- I can only click on one on the Ubuntu machine, there is one with no name so I assume this to be my attempt to add one XP Shared drive using ipaddress, I get errors. (gksu:9767): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (gksu:9767): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (gksu:9767): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", (gksu:9767): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", mount error(6): No such device or address Refer to the mount.cifs(8) manual page (e.g. man mount.cifs) OK tried to find the manual referred to... only an old comment that manual would be produced for future versions. I saw in another thread that Winbind is needed as well or at least I assume as well? Totally lost again? Please help, what else needs to be installed to connect to win pcs on the network.

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  • Google analytics e-commerce tracking

    - by crayden
    Good morning or afternoon wherever you are, I am having issues with Google Analytics e-commerce tracking. On certain days it the e-commerce tracking is returning a value of $1.00 of revenue which is impossible because it is a hotel booking website. Im am so puzzled and not knowing where to go next with this. Any assistance is greatly appreciated. Thank you! Here is some code that might help, I received this from our contact who develops the booking engine. This is included on every page except the reservation confirmation page: <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-26956700-1']); _gaq.push(["_setDomainName", "none"]); _gaq.push(["_setAllowLinker", true]); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })(); </script> This is included only on the reservation confirmation page: (The "${res.xxx}" elements are replaced on the server side with reservation details.) <script type="text/javascript"> var _gaq = _gaq || []; _gaq.push(["_setAccount", "UA-26956700-1"]); _gaq.push(["_setDomainName", "none"]); _gaq.push(["_setAllowLinker", true]); _gaq.push(["_trackPageview"]); _gaq.push(["_addTrans", "${res.confirmationNumber}", "Sunshine", "${res.grandTotal}", "${res.totalPriceTax}", "", "", "", ""]); _gaq.push(["_addItem", "${res.confirmationNumber}", "${res.roomType}", "", "", "${res.totalPrice}", "1"]); _gaq.push(["_addItem", "${res.confirmationNumber}", "Options", "", "","${res.otherChargeChoices.totalCostExclTax}", "1"]); _gaq.push(["_trackTrans"]); (function(){ var ga = document.createElement("script"); ga.type = "text/javascript"; ga.async = true; ga.src = ("https:" == document.location.protocol ? "https://ssl" : "http://www") + ".google-analytics.com/ga.js"; var s = document.getElementsByTagName("script")[0]; s.parentNode.insertBefore(ga, s); })();

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  • How to interview a natural scientist for a dev position?

    - by Silas
    I already did some interviews for my company, mostly computer scientists for dev positions but also some testers and project managers. Now I have to fill a vacancy in our research group within the R&D department (side note: “research” means that we try to solve problems in our professional domain/market niche using software in research projects together with universities, other companies, research centres and end user organisations. It’s not computer science research; we’re not going to solve the P=NP problem). Now we invited a guy holding an MSc in chemistry (with a lot of physics in his CV, too), who never had any computer science lesson. I already talked with him about half an hour at a local university’s career days and there’s no doubt the guy is smart. Also his marks are excellent and he graduated with distinction. For his BSc he needed to teach himself programming in Mathematica and told me believably that he liked programming a lot. Also he solved some physical chemistry problem that I probably don’t understand using his own software, implemented in Mathematica, for his MSc thesis. It includes a GUI and a notable size of 8,000 LoC. He seems to be very attracted by what we’re doing in our research group and to be honest it’s quite difficult for an SME like us to get good people. I also am very interested in hiring him since he could assist me in writing project proposals, reports, doing presentations and so on. He would probably fit to our team, too. The only question left is: How can I check if he will get the programming skills he needs to do software implementation in our projects since this will be a significant part of the job? Of course I will ask him what it is, that is fascinating him about programming. I’ll also ask how he proceeded to write his natural science software and how he structured it. I’ll ask about how he managed to obtain the skills and information about software development he needed. But is there something more I could ask? Something more concrete perhaps? Should I ask him to explain his Mathematica solution? To be clear: I’m not looking for knowledge in a particular language or technology stack. We’re a .NET shop in product development but I want to have a free choice for our research projects. So I’m interested in the meta-competence being able to learn whatever is actually needed. I hope this question is answerable and not open-ended since I really like to know if there is a default way to check for the ability to get further programming skills on the job. If something is not clear to you please give me some comments and let me improve my question.

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  • What Counts for a DBA: Passion

    - by drsql
    One of my first questions, when interviewing for a DBA/Programmer position, is always: “Why do you want this job?” The answers I receive range from cheesy hyperbole (“I want to enhance your services with my vast knowledge”) to deadpan realism (“I have N kids who all have a hole in the front of their face where food goes"). Both answers are fine in their own way, at least displaying some self-confidence, humour and honesty, but once in a while, I'll hear the answer that is music to me ears... “I LOVE DATABASES!” Whenever I hear it, my nerves tingle in hopeful anticipation; have I found someone for whom working with database isn't just a job, but a passion? Inevitably, I'm often disappointed. What initially seemed like passion turns out to be rather shallow enthusiasm; the person is enthusiastic about working with databases in the same way he or she might be about eating a bag of Cajun spiced kettle chips; enjoyable, but not something to think about too deeply or take too seriously. Enthusiasm comes, and enthusiasm goes. I've seen countless technical forum users burst onto the scene in a blaze of frantic question-answering, only to fade away within days, never to be heard from again. Passion, however, is more of a longstanding commitment. The biographies of the great technologists and authors of the recent past are full of the sort of passion and engrossment that lead a person to write a novel non-stop for a fortnight with no sleep and only dog food to eat (Philip K. Dick), or refuse to leave the works of the first tunnel under the Thames, even though it was flooded (Brunel). In a similar (though more modest) way, my passion for working with databases has led me to acts that might cause someone for whom it was "just a job" to roll their eyes in disbelief. Most evenings you're more likely to find me reading a database book than watching TV. I've spent hundreds of hours of my spare time writing blogs and articles (some of which are only read by tens of people); I've spent hundreds of dollars travelling to conferences, paying my own flight and hotel expenses, so that I can share a little of what I know, and mix with some like-minded people. And I know I'm far from alone in this, in the SQL Server community. Passion isn't everything, of course, and it isn't always accompanied by any great skill, but in almost every case, that skill can be cultivated over time. If you are doing what you are passionate about, work turns into more than just a way to feed your kids; it becomes your hobby, entertainment, and preoccupation. And it is this passion that gives a DBA the obsessive stubbornness, the refusal to be beaten by even the most difficult problem, which is often so crucial. A final word of warning though: passion without limits can turn weird. Never let it get in the way of your wife, kids, bills, or personal hygiene.

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  • Proven Approach to Financial Progress Using Modern Best Practice

    - by Oracle Accelerate for Midsize Companies
    Normal 0 false false false EN-US X-NONE X-NONE by Larry Simcox, Sr. Director, Oracle Midsize Programs Top performing organizations generate 25 percent higher profit margins and grow at twice the rate of their competitors. How do they do it? Recently, Dr. Stephen G. Timme, President of FinListics Solutions and Adjunct Professor at the Georgia Institute of Technology, joined me on a webcast to answer that question. I've know Dr. Timme since my days at G-log when we worked together to help customers determine the ROI of transportation management solutions. We were also joined by Steve Cox, Vice President of Oracle Midsize Programs, who recently published an Oracle E-book, "Modern Best Practice Explained". In this webcast, Cox provides his perspective on how best performing companies are moving from best practice to modern best practice.  Watch the webcast replay and you'll learn about the easy to follow, top down approach to: Identify processes that should be targeted for improvement Leverage a modern best practice maturity model to start a path to progress Link financial performance gaps to operational KPIs Improve cash flow by benchmarking key financial metrics Develop intelligent estimates of achievable cash flow benefits Click HERE to watch a replay of the webcast. You might also be interested in the following: Video: Modern Best Practices Defined  AppCast: Modern Best Practices for Growing Companies Looking for more news and information about Oracle Solutions for Midsize Companies? Read the latest Oracle for Midsize Companies Newsletter Sign-up to receive the latest communications from Oracle’s industry leaders and experts Larry Simcox Senior Director, Oracle Midsize Programs responsible for supporting and creating marketing content ,communications, sales and partner program support for Oracle's go to market activities for midsize companies. I have over 17 years experience helping customers identify the value and ROI from their IT investment. I live in Charlotte NC with my family and my dog Dingo. The views expressed here are my own, and not necessarily those of Oracle. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • How do I know if I am using Scrum methodologies?

    - by Jake
    When I first started at my current job, my purpose was to rewrite a massive excel-VBA workbook-application to C# Winforms because it was thought that the new C# app will fix all existing problems and have all the new features for a perfect world. If it were a direct port, in theory it would be easy as i just need to go through all the formulas, conditional formatting, validations, VBA etc. to understand it. However, that was not the case. Many of the new features are tightly dependant on business logic which I am unfamiliar with. As a solo programmer, the first year was spent solely on deciphering the excel workbook and writing the C# app. In theory, I had the business people to "help" me specify requirements, how GUI looks and work, and testing of the app etc; but in practice it is like a contant tsunami of feature creep. At the beginning of the second year I managed to convince the management that this is not going anywhere. I made them start from scratch with the excel-VBA. I have this "issue log" saved on the network, each time they found something they didn't like about the excel-VBA app, they will write it in there. I check the log daily and consolidate issues (in my mind) mainly into 2 groups: (1) requires massive change. (2) can be fixed in current version. For massive change issues, I make a copy of the latest excel-VBA and give it a new version number, then work on it whenever I can. For current version fixes, I make the changes in a few days to a week, and then immediately release it. I also ensure I update the same change in any in-progress massive change future versions. This has gone on for about 4 months and I feel it works great. I made many releases and solved many real issues, also understood the business logic more and more. However, my boss (non-IT trained) thinks what I am doing are just adhoc changes and that i am not looking at the "bigger picture". I am struggling to convince my boss that this works. So I hope to formalise my approach and maybe borrow a buzzword to confuse him. Incidentally, I read about Agile and SCRUM, about backlog and sprints. But it's all very vague to me still. QUESTION (finally): I want to tell him that this is SCRUM! But I want to hold my breath first and ask whether my current approach is considered SCRUM or SCRUM-like? How can I make it more SCRUM-like? Note that I have only myself, there's no project leader or teams.

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  • Seven Accounting Changes for 2010

    - by Theresa Hickman
    I read a very interesting article called Seven Accounting Changes That Will Affect Your 2010 Annual Report from SmartPros that nicely summarized how 2010 annual financial statements will be impacted.  Here’s a Reader’s Digest version of the changes: 1.  Changes to revenue recognition if you sell bundled products with multiple deliverables: Old Rule: You needed to objectively establish the “fair value” of each bundled item. So if you sold a dishwasher plus installation and could not establish the fair value of the installation, you might have to delay recognizing revenue of the dishwasher days or weeks later until it was installed. New Rule (ASU 2009-13): “Objective” proof of each service or good is no longer required; you can simply estimate the selling price of the installation and warranty. So the dishwasher vendor can recognize the dishwasher revenue immediately at the point of sale without waiting a few weeks for the installation. Then they can recognize the estimated value of the installation after it is complete. 2.  Changes to revenue recognition for devices with embedded software: Old Rule: Hardware devices with embedded software, such as the iPhone, had to follow stringent software revrec rules. This forced Apple to recognize iPhone revenues over two years, the period of time that software updates were provided. New Rule (ASU 2009-14): Software revrec rules no longer apply to these devices with embedded software; these devices can now follow ASU 2009-13. This allows vendors, such as Apple, to recognize revenue sooner. 3.  Fair value disclosures: Companies (both public and private) now need to spend extra time gathering, summarizing, and disclosing information about items measured at fair value, such as significant transfers in and out of Level 1(quoted market price), Level 2 (valuation based on observable markets), and Level 3 (valuations based on internal information). 4.  Consolidation of variable interest entities (a.k.a special purpose entities): Consolidation rules for variable interest entities now require a qualitative, not quantitative, analysis to determine the primary beneficiary. Instead of simply looking at the percentage of voting interests, the primary beneficiary could have less than the majority interests as long as it has the power to direct the activities and absorb any losses.  5.  XBRL: Starting in June 2011, all U.S. public companies are required to file financial statements to the SEC using XBRL. Note: Oracle supports XBRL reporting. 6.  Non-GAAP financial disclosures: Companies that report non-GAAP measures of performance, such as EBITDA in SEC filings, have more flexibility.  The new interpretations can be found here: http://www.sec.gov/divisions/corpfin/guidance/nongaapinterp.htm.  7.  Loss contingencies disclosures: Companies should expect additional scrutiny of their loss disclosures, such as those from litigation losses, in their annual financial statements. The SEC wants more disclosures about loss contingencies sooner instead of after the cases are settled.

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  • Impatient Customers Make Flawless Service Mission Critical for Midsize Companies

    - by Richard Lefebvre
    At times, I can be an impatient customer. But I’m not alone. Research by The Social Habit shows that among customers who contact a brand, product, or company through social media for support, 32% expect a response within 30 minutes and 42% expect a response within 60 minutes! 70% of respondents to another study expected their complaints to be addressed within 24 hours, irrespective of how they contacted the company. I was intrigued when I read a recent blog post by David Vap, Group Vice President of Product Development for Oracle Service Cloud. It’s about “Three Secrets to Innovation” in customer service. In David’s words: 1) Focus on making what’s hard simple 2) Solve real problems for real people 3) Don’t just spin a good vision. Do something about it  I believe midsize companies have a leg up in delivering on these three points, mainly because they have no other choice. How can you grow a business without listening to your customers and providing flawless service? Big companies are often weighed down by customer service practices that have been churning in bureaucracy for years or even decades. When the all-in-one printer/fax/scanner I bought my wife for Christmas (call me a romantic) failed after sixty days, I wasted hours of my time navigating the big brand manufacturer’s complex support and contact policies only to be offered a refurbished replacement after I shipped mine back to them. There was not a happy ending. Let's just say my wife still doesn't have a printer.  Young midsize companies need to innovate to grow. Established midsize company brands need to innovate to survive and reach the next level. Midsize Customer Case Study: The Boston Globe The Boston Globe, established in 1872 and the winner of 22 Pulitzer Prizes, is fighting the prevailing decline in the newspaper industry. Businessman John Henry invested in the Globe in 2013 because he, “…believes deeply in the future of this great community, and the Globe should play a vital role in determining that future”. How well the paper executes on its bold new strategy is truly mission critical—a matter of life or death for an industry icon. This customer case study tells how Oracle’s Service Cloud is helping The Boston Globe “do something about” and not just “spin” it’s strategy and vision via improved customer service. For example, Oracle RightNow Chat Cloud Service is now the preferred support channel for its online environments. The average e-mail or phone call can take three to four minutes to complete while the average chat is only 30 to 40 seconds. It’s a great example of one company leveraging technology to make things simpler to solve real problems for real people. Related: Oracle Cloud Service a leader in The Forrester Wave™: Customer Service Solutions For Small And Midsize Teams, Q2 2014

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