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• eSTEP Newsletter November 2012

  - by uwes

  Dear Partners,We would like to inform you that the November '12 issue of our Newsletter is now available.The issue contains information to the following topics: News from CorpOracle Celebrates 25 Years of SPARC Innovation; IDC White Papers Finds Growing Customer Comfort with Oracle Solaris Operating System; Oracle Buys Instantis; Pillar Axiom OpenWorld Highlights; Announcement Oracle Solaris 11.1 Availability (data sheet, new features, FAQ's, corporate pages, internal blog, download links, Oracle shop); Announcing StorageTek VSM 6; Announcement Oracle Solaris Cluster 4.1 Availability (new features, FAQ's, cluster corp page, download site, shop for media); Announcement: Oracle Database Appliance 2.4 patch update becomes available Technical SectionOracle White papers on SPARC SuperCluster; Understanding Parallel Execution; With LTFS, Tape is Gaining Storage Ground with additional link to How to Create Oracle Solaris 11 Zones with Oracle Enterprise Manager Ops Center; Provisioning Capabilities of Oracle Enterprise Ops Center Manager 12c; Maximizing your SPARC T4 Oracle Solaris Application Performance with the following articles: SPARC T4 Servers Set World Record on Siebel CRM 8.1.1.4 Benchmark, SPARC T4-Based Highly Scalable Solutions Posts New World Record on SPECjEnterprise2010 Benchmark, SPARC T4 Server Delivers Outstanding Performance on Oracle Business Intelligence Enterprise Edition 11g; Oracle SUN ZFS Storage Appliance Reference Architecture for VMware vSphere4;  Why 4K? - George Wilson's ZFS Day Talk; Pillar Axiom 600 with connected subjects: Oracle Introduces Pillar Axiom Release 5 Storage System Software, Driving down the high cost of Storage, This Provisioning with Pilar Axiom 600, Pillar Axiom 600- System overview and architecture; Migrate to Oracle;s SPARC Systems; Top 5 Reasons to Migrate to Oracle's SPARC Systems Learning & EventsRecently delivered Techcasts: Learning Paths; Oracle Database 11g: Database Administration (New) - Learning Path; Webcast: Drill Down on Disaster Recovery; What are Oracle Users Doing to Improve Availability and Disaster Recovery; SAP NetWeaver and Oracle Exadata Database Machine ReferencesARTstor Selects Oracle’s Sun ZFS Storage 7420 Appliances To Support Rapidly Growing Digital Image Library, Scottish Widows Cuts Sales Administration 20%, Reduces Time to Prepare Reports by 75%, and Achieves Return on Investment in First Year, Oracle's CRM Cloud Service Powers Innovation: Applications on Demand; Technology on Demand, How toHow to Migrate Your Data to Oracle Solaris 11 Using Shadow Migration; Using svcbundle to Create SMF Manifests and Profiles in Oracle Solaris 11; How to prepare a Sun ZFS Storage Appliance to Serve as a Storage Devise with Oracle Enterprise Manager Ops Center 12c; Command Summary: Basic Operations with the Image Packaging System In Oracle Solaris 11; How to Update to Oracle Solaris 11.1 Using the Image Packaging System, How to Migrate Oracle Database from Oracle Solaris 8 to Oracle Solaris 11;  Setting Up, Configuring, and Using an Oracle WebLogic Server Cluster; Ease the Chaos with Automated Patching: Oracle Enterprise Manager Cloud Control 12c; Book excerpt: Oracle Exalogic Elastic Cloud Handbook You find the Newsletter on our portal under eSTEP News ---> Latest Newsletter. You will need to provide your email address and the pin below to get access. Link to the portal is shown below.URL: http://launch.oracle.com/PIN: eSTEP_2011Previous published Newsletters can be found under the Archived Newsletters section and more useful information under the Events, Download and Links tab. Feel free to explore and any feedback is appreciated to help us improve the service and information we deliver.Thanks and best regards,Partner HW Enablement EMEA

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• Getting Started with StreamInsight 2.1

  - by Roman Schindlauer

  If you're just beginning to get familiar with StreamInsight, you may be looking for a way to get started. What are the basics? How can I get my first StreamInsight application running so I can see how it works? Where is the 'front door' that will get me going? If that describes you, then this blog entry might be just what you need. If you're already a StreamInsight wiz, keep reading anyway - you may find some helpful links here that you weren't aware of. But here's what we'd like from you experienced readers in particular: if you know of other good resources that we missed, please feel free to add them in the comments below. We appreciate you sharing your expertise. The Book The basic documentation for StreamInsight is located in the MSDN Library (Microsoft StreamInsight 2.1). You'll notice that previous versions of StreamInsight are still there (1.2 and 2.0), but if you're just getting started you can stick to the 2.1 section. The documentation has been organized to function as reference material, which is fine after you're familiar with the technology. But if you're trying to learn the basics, you might want to take a different path instead of just starting at the top. The following is one map you can use. What Is StreamInsight? Here is a sequence of topics that should give you a good overview of what StreamInsight is and how it works: Overview answers the question, "what is it?" StreamInsight Server Architecture gives you a quick look at a high-level architectural drawing StreamInsight Concepts lays out an overview of the basic components Deploying StreamInsight Entities to a StreamInsight Server describes the mechanics of how these components work together Getting an Example Running Once you have this background, go ahead and install StreamInsight and get a basic example up and running: Installation download and install the software StreamInsight Examples walk through a set of 3 simple StreamInsight applications that work together to demonstrate what you learned in the topics above; you can copy and paste the code into Visual Studio, compile, and run That's it - you now have a real, functioning StreamInsight system! Now that you have a handle on the basics, you might want to start digging deeper. Digging Deeper Here's a suggested path through the documentation to help you understand the next layer of StreamInsight technologies: Using Event Sources and Event Sinks sources supply data and sinks consume it; this topic gives you an overview of how they work Publishing and Connecting to the StreamInsight Server practical details on how to set up a StreamInsight server A Hitchhiker’s Guide to StreamInsight 2.1 Queries queries are the heart of how StreamInsight performs data analytics, and this whitepaper will help you really understand how they work Using StreamInsight LINQ root through this section for technical details on specific query components Using the StreamInsight Event Flow Debugger in addition to troubleshooting, the debugger is a great way to learn more about what goes on inside a StreamInsight application And Even Deeper Finally, to get a handle on some of the more complex things you can do with StreamInsight, dig into these: Input and Output Adapters adapters can be useful for handling more complex sources and sinks Building Resilient StreamInsight Applications a resilient application is able to recover from system failures Operations this section will help you monitor and troubleshoot a running StreamInsight system The StreamInsight Community As you're designing and developing your StreamInsight solutions, you probably will find it helpful to see working examples or to learn tips and tricks from others. Or maybe you need a place to post a vexing question. Here are some community resources that we have found useful. If you know of others, please add them in the comments below. Code samples and tools Official StreamInsight code samples Introduction to LinqPad Driver for StreamInsight 2.1 - LinqPad is a very useful tool for developing queries The following case studies are based on earlier versions of StreamInsight, but they still are useful examples: Microsoft Media Analytics - real-time monitoring and analytic Edgenet - responding to information from multiple source ICONICS - managing energy usage Blogs Microsoft StreamInsight Ruminations of J.net Richard Seroter's Architecture Musings pluralsight Forums MSDN StreamInsight Forum stackoverflow Training Microsoft StreamInsight Fundamentals (“Introducing StreamInsight” is free) from pluralsight Twitter @streaminsight   You’re a StreamInsight Expert That should get you going. Please add any other resources you have found useful in the comments below.   Regards, The StreamInsight Team

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• ISACA Webcast follow up: Managing High Risk Access and Compliance with a Platform Approach to Privileged Account Management

  - by Darin Pendergraft

  Last week we presented how Oracle Privileged Account Manager (OPAM) could be used to manage high risk, privileged accounts.  If you missed the webcast, here is a link to the replay: ISACA replay archive (NOTE: you will need to use Internet Explorer to view the archive) For those of you that did join us on the call, you will know that I only had a little bit of time for Q&A, and was only able to answer a few of the questions that came in.  So I wanted to devote this blog to answering the outstanding questions.  Here they are. 1. Can OPAM track admin or DBA activity details during a password check-out session? Oracle Audit Vault is monitoring these activities which can be correlated to check-out events. 2. How would OPAM handle simultaneous requests? OPAM can be configured to allow for shared passwords.  By default sharing is turned off. 3. How long are the passwords valid?  Are the admins required to manually check them in? Password expiration can be configured and set in the password policy according to your corporate standards.  You can specify if you want forced check-in or not. 4. Can 2-factor authentication be used with OPAM? Yes - 2-factor integration with OPAM is provided by integration with Oracle Access Manager, and Oracle Adaptive Access Manager. 5. How do you control access to OPAM to ensure that OPAM admins don't override the functionality to access privileged accounts? OPAM provides separation of duties by using Admin Roles to manage access to targets and privileged accounts and to control which operations admins can perform. 6. How and where are the passwords stored in OPAM? OPAM uses Oracle Platform Security Services (OPSS) Credential Store Framework (CSF) to securely store passwords.  This is the same system used by Oracle Applications. 7. Does OPAM support hierarchical/level based privileges?  Is the log maintained for independent review/audit? Yes. OPAM uses the Fusion Middleware (FMW) Audit Framework to store all OPAM related events in a dedicated audit database.  8. Does OPAM support emergency access in the case where approvers are not available until later? Yes.  OPAM can be configured to release a password under a "break-glass" emergency scenario. 9. Does OPAM work with AIX? Yes supported UNIX version are listed in the "certified component section" of the UNIX connector guide at:http://docs.oracle.com/cd/E22999_01/doc.111/e17694/intro.htm#autoId0 10. Does OPAM integrate with Sun Identity Manager? Yes.  OPAM can be integrated with SIM using the REST  APIs.  OPAM has direct integration with Oracle Identity Manager 11gR2. 11. Is OPAM available today and what does it cost? Yes.  OPAM is available now.  Ask your Oracle Account Manager for pricing. 12. Can OPAM be used in SAP environments? Yes, supported SAP version are listed in the "certified component section" of the SAP  connector guide here: http://docs.oracle.com/cd/E22999_01/doc.111/e25327/intro.htm#autoId0 13. How would this product integrate, if at all, with access to a particular field in the DB that need additional security such as SSN's? OPAM can work with DB Vault and DB Firewall to provide the fine grained access control for databases. 14. Is VM supported? As a deployment platform Oracle VM is supported. For further details about supported Virtualization Technologies see Oracle Fusion Middleware Supported System configurations here: http://www.oracle.com/technetwork/middleware/ias/downloads/fusion-certification-100350.html 15. Where did this (OPAM) technology come from? OPAM was built by Oracle Engineering. 16. Are all Linux flavors supported?  How about BSD? BSD is not supported. For supported UNIX version see the "certified component section" of the UNIX connector guide http://docs.oracle.com/cd/E22999_01/doc.111/e17694/intro.htm#autoId0 17. What happens if users don't check passwords in at the end of a work task? In OPAM a time frame can be defined how long a password can be checked out. The security admin can force a check-in at any given time. 18. is MySQL supported? Yes, supported DB version are listed in the "certified component section" of the DB connector guide here: http://docs.oracle.com/cd/E22999_01/doc.111/e28315/intro.htm#BABGJJHA 19. What happens when OPAM crashes and you need to use the password? OPAM can be configured for high availability, but if required, OPAM data can be backed up/recovered.  See the OPAM admin guide. 20. Is OPAM Standalone product or does it leverage other components from IDM? OPAM can be run stand-alone, but will also leverage other IDM components

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• SQLAuthority News – Who I Am And How I Got Here – True Story as Blog Post

  - by pinaldave

  Here are few of the sample questions I get every day? “Give me shortcut to become superstar?” “How do I become like you?” “Which book I should read so I know everything?” “Can you share your secret to be successful? I want to know it but do not share with others.” There is generic answer I always give is to work hard and read good educational material or watch good online videos. One of the emails really caught my attention. It was from a friend and SQL Server Expert John Sansom (Blog | Twitter). He wrote if I would like to share my story with the world about “Who I am and How I got Here”. I was very much intrigued with his suggestion. John is one guy I respect a lot. Every single topic he writes, I read it with dedication. I eagerly wait for his Weekly Summary of Best SQL Links. If you have not read them, you are missing something out. Writing a guest post for him was like walking in memory lane. I remembered the time when I was beginning my career and I was bit overconfident and bit naive. I had my share of mistakes when I started my career. As time passed by I realize the truth. Well, we all do mistakes. Though, I am proud that as soon as I know my mistakes I corrected them. I never acted on impulse or when I am angry. I think that alone has helped me analysis the situation better and become better human being. During the course, I have lost my ego and it is replaced by passion. I am much more happy and successful in my work. Quite often people ask me if I am always online and wether I have family or not. Honestly, I am able to work hard because of my family. They support me and they encourage me to be enjoy in what I do. They support everything I do and personally, I do not miss a single occasion to join them in daily chores of fun. If there was a shortcut to success – I want know. I learnt SQL Server hard way and I am still learning. There are so many things, I have to learn. There is not enough time to learn everything which we want to learn. I am constantly working on it every day. I welcome you to join my journey as well. Please join me with my journey to learn SQL Server – more the merrier. I have written a story of my life as a guest post.  Read Here: A Journey to SQL Authority Special thanks to John Sansom (Blog | Twitter) for giving me space to talk my story. Indeed I am honored. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, Best Practices, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Becoming A Great Developer

  - by Lee Brandt

  Image via Wikipedia I’ve been doing the whole programming thing for awhile and reading and watching some of the best in the business. I have come to notice that the really great developers do a few things that (I think) makes them great. Now don’t get me wrong, I am not saying that I am one of these few. I still struggle with doing some of the things that makes one great at development. Coincidently, many of these things also make you a better person period. Believe That Guidance Is Better Than Answers This is one I have no problem with. I prefer guidance any time I am learning from another developer. Answers may get you going, but guidance will leave you stranded. At some point, you will come across a problem that can only be solved by thinking for yourself and this is where that guidance will really come in handy. You can use that guidance and extrapolate whatever technology to salve that problem (if it’s the right tool for solving that problem). The problem is, lots of developers simply want someone to tell them, “Do this, then this, then set that, and write this.” Favor thinking and learn the guidance of doing X and don’t ask someone to show you how to do X, if that makes sense. Read, Read and Read If you don’t like reading, you’re probably NOT going to make it into the Great Developer group. Great developers read books, they read magazines and they read code. Open source playgrounds like SourceForge, CodePlex and GitHub, have made it extremely easy to download code from developers you admire and see how they do stuff. Chances are, if you read their blog too, they’ll even explain WHY they did what they did (see “Guidance” above). MSDN and Code Magazine have not only code samples, but explanations of how to use certain technologies and sometimes even when NOT to use that same technology. Books are also out on just about every topic. I still favor the less technology centric books. For instance, I generally don’t buy books like, “Getting Started with Jiminy Jappets”. I look for titles like, “How To Write More Effective Code” (again, see guidance). The Addison-Wesley Signature Series is a great example of these types of books. They teach technology-agnostic concepts. Head First Design Patterns is another great guidance book. It teaches the "Gang Of Four" Design Patterns in a very easy-to-understand, picture-heavy way (I LIKE pictures). Hang Your Balls Out There Even though the advice came from a 3rd-shift Kinko’s attendant, doesn’t mean it’s not sound advice. Write some code and put it out for others to read, criticize and castigate you for. Understand that there are some real jerks out there who are absolute geniuses. Don’t be afraid to get some great advice wrapped in some really nasty language. Try to take what’s good about it and leave what’s not. I have a tough time with this myself. I don’t really have any code out there that is available for review (other than my demo code). It takes some guts to do, but in the end, there is no substitute for getting a community of developers to critique your code and give you ways to improve. Get Involved Speaking of community, the local and online user groups and discussion forums are a great place to hear about technologies and techniques you might never come across otherwise. Mostly because you might not know to look. But, once you sit down with a bunch of other developers and start discussing what you’re interested in, you may open up a whole new perspective on it. Don’t just go to the UG meetings and watch the presentations either, get out there and talk, socialize. I realize geeks weren’t meant to necessarily be social creatures, but if you’re amongst other geeks, it’s much easier. I’ve learned more in the last 3-4 years that I have been involved in the community that I did in my previous 8 years of coding without it. Socializing works, even if socialism doesn’t. Continuous Improvement Lean proponents might call this “Kaizen”, but I call it progress. We all know, especially in the technology realm, if you’re not moving ahead, you’re falling behind. It may seem like drinking from a fire hose, but step back and pick out the technologies that speak to you. The ones that may you’re little heart go pitter-patter. Concentrate on those. If you’re still overloaded, pick the best of the best. Just know that if you’re not looking at the code you wrote last week or at least last year with some embarrassment, you’re probably stagnating. That’s about all I can say about that, cause I am all out of clichés to throw at it. :0) Write Code Great painters paint, great writers write, and great developers write code. The most sure-fire way to improve your coding ability is to continue writing code. Don’t just write code that your work throws on you, pick that technology you love or are curious to know more about and walk through some blog demo examples. Take the language you use everyday and try to get it to do something crazy. Who knows, you might create the next Google search algorithm! All in all, being a great developer is about finding yourself in all this code. If it is just a job to you, you will probably never be one of the “Great Developers”, but you’re probably okay with that. If, on the other hand, you do aspire to greatness, get out there and GET it. No one’s going hand it to you.

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• Normalisation and 'Anima notitia copia' (Soul of the Database)

  - by Phil Factor

  (A Guest Editorial for Simple-Talk) The other day, I was staring  at the sys.syslanguages  table in SQL Server with slightly-raised eyebrows . I’d just been reading Chris Date’s  interesting book ‘SQL and Relational Theory’. He’d made the point that you’re not necessarily doing relational database operations by using a SQL Database product.  The same general point was recently made by Dino Esposito about ASP.NET MVC.  The use of ASP.NET MVC doesn’t guarantee you a good application design: It merely makes it possible to test it. The way I’d describe the sentiment in both cases is ‘you can hit someone over the head with a frying-pan but you can’t call it cooking’. SQL enables you to create relational databases. However,  even if it smells bad, it is no crime to do hideously un-relational things with a SQL Database just so long as it’s necessary and you can tell the difference; not only that but also only if you’re aware of the risks and implications. Naturally, I’ve never knowingly created a database that Codd would have frowned at, but around the edges are interfaces and data feeds I’ve written  that have caused hissy fits amongst the Normalisation fundamentalists. Part of the problem for those who agonise about such things  is the misinterpretation of Atomicity.  An atomic value is one for which, in the strange virtual universe you are creating in your database, you don’t have any interest in any of its component parts.  If you aren’t interested in the electrons, neutrinos,  muons,  or  taus, then  an atom is ..er.. atomic. In the same way, if you are passed a JSON string or XML, and required to store it in a database, then all you need to do is to ask yourself, in your role as Anima notitia copia (Soul of the database) ‘have I any interest in the contents of this item of information?’.  If the answer is ‘No!’, or ‘nequequam! Then it is an atomic value, however complex it may be.  After all, you would never have the urge to store the pixels of images individually, under the misguided idea that these are the atomic values would you?  I would, of course,  ask the ‘Anima notitia copia’ rather than the application developers, since there may be more than one application, and the applications developers may be designing the application in the absence of full domain knowledge, (‘or by the seat of the pants’ as the technical term used to be). If, on the other hand, the answer is ‘sure, and we want to index the XML column’, then we may be in for some heavy XML-shredding sessions to get to store the ‘atomic’ values and ensure future harmony as the application develops. I went back to looking at the sys.syslanguages table. It has a months column with the months in a delimited list January,February,March,April,May,June,July,August,September,October,November,December This is an ordered list. Wicked? I seem to remember that this value, like shortmonths and days, is treated as a ‘thing’. It is merely passed off to an external  C++ routine in order to format a date in a particular language, and never accessed directly within the database. As far as the database is concerned, it is an atomic value.  There is more to normalisation than meets the eye.

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• IndyTechFest Recap

  - by Johnm

  The sun had yet to raise above the horizon on Saturday, May 22nd and I was traveling toward the location of the 2010 IndyTechFest. In my freshly awaken, and pre-coffee, state I reflected on the months that preceded this day and how quickly they slipped away. The big day had finally come and the morning dew glistened with a unique brightness that morning. What is this all about? For those who are unfamiliar with IndyTechFest, it is a regional conference held in Indianapolis and hosted by the Indianapolis .NET Developers Association (IndyNDA) and the Indianapolis Professional Association for SQL Server (IndyPASS).  The event presents multiple tracks and sessions covering subjects such as Business Intelligence,  Database Administration, .NET Development, SharePoint Development, Windows Mobile Development as well as non-Microsoft topics such as Lean and MongoDB. This year's event was the third hosting of IndyTechFest. No man is an island No event such as IndyTechFest is executed by a single person. My fellow co-founders, with their highly complementary skill sets and philanthropy make the process very enjoyable. Our amazing volunteers and their aid were indispensible. The generous financial support of our sponsors that made the event and fabulous prizes possible. The spectacular line up of speakers who came from near and far to donate their time and knowledge. Our beloved attendees who sacrificed the first sunny Saturday in weeks to expand their skill sets and network with their peers. We are deeply appreciative. Challenges in preparation With the preparation of any event comes challenges. It is these challenges that makes the process of planning an event so interesting. This year's largest challenge was the location of the event. In the past two years IndyTechFest was held at the Gene B. Glick Junior Achievement Center in Indianapolis. This facility has been the hub of the Indy technical community for many years. As the big day drew near, the facility's availability came into question due to some recent changes that had occurred with those who operated the facility. We began our search for an alternative option. Thankfully, the Marriott Indianapolis East was available, was very spacious and willing to work within the range of our budget. Within days of our event, the decision to move proved to be wise since the prior location had begun renovations to the interior. Whew! Always trust your gut. Every day it's getting better At the ending of each year, we huddle together, review the evaluations and identify an area in which the event could improve. This year's big opportunity for improvement resided in the prize give-away portion at the end of the day. In the 2008 event, admittedly, this portion was rather chaotic, rushed and disorganized. This year, we broke the drawing into two sections, of which each attendee received two tickets. The first ticket was a drawing for the mountain of books that were given away. The second ticket was a drawing for the big prizes, the 2 Xboxes, 3 laptops and iPad. We peppered the ticket drawings with gift card raffles and tossing t-shirts into the audience. If at first you don't succeed, try and try again Each year of IndyTechFest, we have offered a means for ad-hoc sessions or discussion groups to pop-up. To our disappointment it was something that never quite took off. We have always believed that this unique type of session was valuable and wanted to figure out a way to make it work for this year. A special thanks to Alan Stevens, who took on and facilitated the "open space" track and made it an official success. Share with your tweety When the attendee badges were designed we decided to place an emphasis on the attendee's Twitter account as well as the events hash-tag (#IndyTechFest) to encourage some real-time buzz during the day. At the host table we displayed a Twitter feed for all to enjoy. It was quite successful and encouraging use of social media. My badge was missing my Twitter account since it was recently changed. For those who care to follow my rather sparse tweets, my address is @johnnydata. Man, this is one long blog post! All in all it was a very successful event. It is always great to see new faces and meet old friends. The planning for the 2011 IndyTechFest will kick off very soon. We have more capacity for future growth and a truck full of great ideas. Stay tuned!

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• Rip and Convert DVD’s to an ISO Image

  - by Mysticgeek

  If you own a lot of DVD’s, you might want to convert them to an ISO image for backup and easily playing them on your media center. Today we take a look at ripping your discs using DVDFab, then using ImgBurn to create an ISO image of the ripped DVD files. Rip DVD with DVDFab6 DVDFab will remove copy protection and rip the DVD files for free. Other components in the suite require you to purchase a license after the 30 day trial, but you’ll still be able to rip DVD’s after the trial. Install DVDFab by accepting the defaults (link below)…a system restart is required to complete the install process. The first time you run it, a welcome screen is displayed. If you don’t want to see it again check the box Do not show again, then Start DVDFab.  Pop the DVD in your drive and click Next. Now select your region and check Do not show again, then OK. It will then open the DVD and begin to scan it. Under DVD to DVD you can select either Full Disc or Main Movie depending on what you want to rip. If you want to burn the DVD to a disc after it’s created select the Full Disc option. Now click the Start button to begin the ripping process. After the ripping process has completed, you’ll get a message telling you it’s waiting for you to put in a blank DVD. Since we aren’t burning the disc, just cancel the message. Click Finish and close out of DVDFab or just minimize it if you’re going to keep using it to rip another DVD. By default the temporary directory is in My Documents \ DVDFab \ Temp…however you can change it in settings. If you go to the Temp directory you’ll see the DVD files listed there… Convert Files to ISO with ImgBurn Now that we have the files ripped from the DVD, we need to convert them to an ISO image using ImgBurn (link below). Open it up and from the main menu click on Create image file from files/folders. Click on the folder icon to browse to the location of the ripped DVD files. Browse to the DVDFab temp directory and the VIDEO_TS folder for the source and click Ok. Then choose a destination directory, give the ISO a name, and click Save. In this case we ripped the Unbreakable DVD, so named it that.   So now in ImgBurn you have the source being the ripped DVD files, and the destination for the ISO…then click the Build button. If you don’t create a volume label, ImgBurn is kind enough to create on for you. If everything looks correct, click Ok. Now wait while ImgBurn goes through the process of converting the ripped DVD files to an ISO image. The process has successfully completed. The ISO image of the DVD will be in the output directory you selected earlier. Now you can burn the ISO image to a blank DVD or store it on an external hard drive for safe keeping. When you’re done, you’ll probably want to go into the temp DVDFab folder and delete the VOB and other files in the Video_TS folder as they will take up a lot of space on your hard drive.   Conclusion Although this method requires two programs to make an ISO out of a DVD, it’s extremely quick. When burning DVD’s of various lengths, it took less than 30 minutes to get the final ISO. Now, you’ll have your DVD movies backed up in case something were to happen to the discs and are no longer playable. If you use Windows Media Center to watch your movies, check out our article on how to automatically mount and view ISO files in Windows 7 Media Center. With DVDFab, you get a 30 day fully functional trial for all of its features. You’ll still be able rip DVD’s even after the 30 day trial has ended. The more we’ve been using DVDFab, the more impressed we are with its capabilities, so after the 30 day trial you should consider purchasing a license. We will have a full review of the of it to share with you soon.  Download DVDFab Download ImgBurn Similar Articles Productive Geek Tips How To Rip DVDs with VLCCalculate with Qalculate on LinuxConvert a Row to a Column in Excel the Easy WayEnjoy Quick & Easy Unit Conversion with Convert for WindowsConvert Older Excel Documents to Excel 2007 Format TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Beware Hover Kitties Test Drive Mobile Phones Online With TryPhone Ben & Jerry’s Free Cone Day, 3/23/10 New Stinger from McAfee Helps Remove ‘FakeAlert’ Threats Google Apps Marketplace: Tools & Services For Google Apps Users Get News Quick and Precise With Newser

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• ORA-7445 Troubleshooting

  - by [email protected]

      QUICKLINK: Note 153788.1 ORA-600/ORA-7445 Lookup tool Note 1082674.1 : A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video]   Have you observed an ORA-07445 error reported in your alert log? While the ORA-600 error is "captured" as a handled exception in the Oracle source code, the ORA-7445 is an unhandled exception error due to an OS exception which should result in the creation of a core file.  An ORA-7445 is a generic error, and can occur from anywhere in the Oracle code. The precise location of the error is identified by the core file and/or trace file it produces.  Looking for the best way to diagnose? Whenever an ORA-7445 error is raised a core file is generated.  There may be a trace file generated with the error as well.   Prior to 11g, the core files are located in the CORE_DUMP_DEST directory.   Starting with 11g, there is a new advanced fault diagnosability infrastructure to manage trace data.  Diagnostic files are written into a root directory for all diagnostic data called the ADR home.   Core files at 11g will go to the ADR HOME/cdump directory.   For more information on the Oracle 11g Diagnosability feature see Note 453125.1 11g Diagnosability Frequently Asked Questions Note 443529.1 11g Quick Steps to Package and Send Critical Error Diagnostic Information to Support[Video]   NOTE:  While the core file is captured in the Diagnosability infrastructure, the file may not be included with a diagnostic package.1.  Check the Alert LogThe alert log may indicate additional errors or other internal errors at the time of the problem.   In some cases, the ORA-7445 error will occur along with ORA-600, ORA-3113, ORA-4030 errors.  The ORA-7445 error can be side effects of the other problems and you should review the first error and associated core file or trace file and work down the list of errors.   Note 1020463.6 DIAGNOSING ORA-3113 ERRORS Note 1812.1 TECH:  Getting a Stack Trace from a CORE file Note 414966.1 RDA Documentation Index   If the ORA-7445 errors are not associated with other error conditions, ensure the trace data is not truncated. If you see a message at the end of the file   "MAX DUMP FILE SIZE EXCEEDED"   the MAX_DUMP_FILE_SIZE parameter is not setup high enough or to 'unlimited'. There could be vital diagnostic information missing in the file and discovering the root issue may be very difficult.  Set the MAX_DUMP_FILE_SIZE appropriately and regenerate the error for complete trace information. For pointers on deeper analysis of these errors see   Note 390293.1 Introduction to 600/7445 Internal Error Analysis Note 211909.1 Customer Introduction to ORA-7445 Errors 2.  Search 600/7445 Lookup Tool Visit My Oracle Support to access the ORA-00600 Lookup tool (Note 153788.1). The ORA-600/ORA-7445 Lookup tool may lead you to applicable content in My Oracle Support on the problem and can be used to investigate the problem with argument data from the error message or you can pull out key stack pointers from the associated trace file to match up against known bugs.3.  "Fine tune" searches in Knowledge Base As the ORA-7445 error indicates an unhandled exception in the Oracle source code, your search in the Oracle Knowledge Base will need to focus on the stack data from the core file or the trace file. Keep in mind that searches on generic argument data will bring back a large result set.  The more you can learn about the environment and code leading to the errors, the easier it will be to narrow the hit list to match your problem. Note 153788.1 ORA-600/ORA-7445 TroubleshooterNote 1082674.1 A Video To Demonstrate The Usage Of The ORA-600/ORA-7445 Lookup Tool [Video] NOTE:  If no trace file is captured, see Note 1812.1 TECH:  Getting a Stack Trace from a CORE file.  Core files are managed through 11g Diagnosability, but are not packaged with other diagnostic data automatically.  The core files can be quite large, but may be useful during analysis within Oracle Support.4.  If assistance is required from Oracle Should it become necessary to get assistance from Oracle Support on an ORA-7445 problem, please provide at a minimum, the Alert log  Associated tracefile(s) or incident package at 11g Patch level  information Core file(s)  Information about changes in configuration and/or application prior to  issues  If error is reproducible, a self-contained reproducible testcase: Note.232963.1 How to Build a Testcase for Oracle Data Server Support to Reproduce ORA-600 and ORA-7445 Errors RDA report or Oracle Configuration Manager information Oracle Configuration Manager Quick Start Guide Note 548815.1 My Oracle Support Configuration Management FAQ Note 414966.1 RDA Documentation Index ***For reference to the content in this blog, refer to Note.1092832.1 Master Note for Diagnosing ORA-600

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• St. Louis Day of .NET 2010

  - by Scott Spradlin

  Register now at http://www.stlouisdayofdotnet.com/registration.aspx The Date This year's conference will be held on Friday and Saturday, August 20-21, 2010, at the Ameristar Conference Center in St. Charles, Missouri.  Sessions will begin at 8:00 a.m. and run through 4:30 p.m. on both days.  Registration and sign-in will open at 7:00 a.m. on Friday morning, and will run throughout the event. The Venue Based on the almost unanimous feedback from last year's event, we are very excited to bring our conference back to the Ameristar Conference Center. The Ameristar has worked with us to offer a great rate on their large suites, should you be traveling from out-of-town -- or are just interested in a night away from home.  Attendees can book a suite at a discounted rate of only $139/night, which is a substantial discount from their standard rates.  We encourage you take the opportunity to hang around, spend the night, and enjoy the social events and networking opportunities that we have planned. If you are interested in taking advantage of the discounted hotel rate, you can reserve your room online at Ameristar's Online Registration Site, using the special offer code: GDOTH10.  You can also call the hotel's reservation number at (636) 940-4301 and let them know you are attending the St. Louis Day of .NET 2010 to receive your discounted rates. The Content All attendees will have access to over 80 technical sessions by many great regional and national technology experts, covering a wide range of .NET development topics.  In addition to refreshments throughout the event, all attendees will be provided with breakfast and lunch on both days of the conference. You will find sessions on many of the most current .NET development topics including: Visual Studio .NET 2010 Silverlight 4.0 Windows 7 Series Phone Development ASP.NET MVC DotNetNuke SharePoint 2010 Architecture Windows Presentation Foundation (WPF) And much, much more... This year's event will also include many informal "Open Space" sessions where all attendees with similar interests can discuss current trends or issues they are facing in today's real-world development environments. Finally, all attendees are invited to a social networking event at the HOME Nightclub at the Ameristar, which will be held on the Friday evening of the conference. The Cost The cost of this year's conference is $200 per attendee.  However, for a limited time we are offering a $75 discount for early registrants. To take advantage of this discounted rate, you must register on our site prior to July 10, 2010.  We accept Visa, MasterCard, and American Express.  In addition, this year we allow for a single user of our site to easily register multiple attendees at once. To register, please visit the official St. Louis Day of .NET site at www.stldodn.com, and click on the "Registration" tab. For More Information And for the most up-to-the-minute information on the event, please follow us online: Twitter:  @stldodn Facebook: http://www.facebook.com/stldodn We strongly encourage you to share this email, as well as the attached flier, with your peers and colleagues, and anyone else you think might be interested in this exciting event. If you have any questions regarding registration, you can email us at [email protected] and we will be happy to address them. Sponsors We are extremely thankful to the many great sponsors who are partnering with us this year to help make the St. Louis Day of .NET 2010 a huge success. (There are still sponsorship opportunities available. For complete information, visit the sponsor page on the web site.)

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• Adopt-a-JSR for Java EE 7 - Getting Started

  - by arungupta

  Adopt-a-JSR is an initiative started by JUG leaders to encourage JUG members to get involved in a JSR, in order to increase grass roots participation. This allows JUG members to provide early feedback to specifications before they are finalized in the JCP. The standards in turn become more complete and developer-friendly after getting feedback from a wide variety of audience. adoptajsr.org provide more details about the logistics and benefits for you and your JUG. A similar activity was conducted for OpenJDK as well. Markus Eisele also provide a great introduction to the program (in German). Java EE 7 (JSR 342) is scheduled to go final in Q2 2013. There are several new JSRs that are getting included in the platform (e.g. WebSocket, JSON, and Batch), a few existing ones are getting an overhaul (e.g. JAX-RS 2 and JMS 2), and several other getting minor updates (e.g. JPA 2.1 and Servlets 3.1). Each Java EE 7 JSR can leverage your expertise and would love your JUG to adopt a JSR. What does it mean to adopt a JSR ? Your JUG is going to identify a particular JSR, or multiple JSRs, that is of interest to the JUG members. This is mostly done by polling/discussing on your local JUG members list. Your JUG will download and review the specification(s) and javadocs for clarity and completeness. The complete set of Java EE 7 specifications, their download links, and EG archives are listed here. glassfish.org/adoptajsr provide specific areas where different specification leads are looking for feedback. Your JUG can then think of a sample application that can be built using the chosen specification(s). An existing use case (from work or a personal hobby project) may be chosen to be implemented instead. This is where your creativity and uniqueness comes into play. Most of the implementations are already integrated in GlassFish 4 and others will be integrated soon. You can also explore integration of multiple technologies and provide feedback on the simplicity and ease-of-use of the programming model. Especially look for integration with existing Java EE technologies and see if you find any discrepancies. Report any missing features that may be included in future release of the specification. The most important part is to provide feedback by filing bugs on the corresponding spec or RI project. Any thing that is not clear either in the spec or implementation should be filed as a bug. This is what will ensure that specification and implementation leads are getting the required feedback and improving the quality of the final deliverable of the JSR. How do I get started ? A simple way to get started can be achieved by following S.M.A.R.T. as explained below. Specific Identify who all will be involved ? What would you like to accomplish ? For example, even though building a sample app will provide real-world validity of the API but because of time constraints you may identify that reviewing the specification and javadocs only can be accomplished. Establish a time frame by which the activities need to be complete. Measurable Define a success for metrics. For example, this could be the number of bugs filed. Remember, quality of bugs is more important that quantity of bugs. Define your end goal, for example, reviewing 4 chapters of the specification or completing the sample application. Create a dashboard that will highlight your JUG's contribution to this effort. Attainable Make sure JUG members understand the time commitment required for providing feedback. This can vary based upon the level of involvement (any is good!) and the number of specifications picked. adoptajsr.org defines different categories of involvement. Once again, any level of involvement is good. Just reviewing a chapter, a section, or javadocs for your usecase is helpful. Relevant Pick JSRs that JUG members are willing and able to work. If the JUG members are not interested then they might loose motivation half-way through. The "able" part is tricky as you can always stretch yourself and learn a new skill ;-) Time-bound Define a time table of activities with clearly defined tasks. A tentative time table may look like: Dec 25: Discuss and agree upon the specifications with JUG Jan 1: Start Adopt-a-JSR for Java EE 7 Jan 15: Initial spec reading complete. Keep thinking through the application that will be implemented. Jan 22: Early design of the sample application is ready Jan 29: JUG members agree upon the application Next 4 weeks: Implement the application Of course, you'll need to alter this based upon your commitment. Maintaining an activity dashboard will help you monitor and track the progress. Make sure to keep filing bugs through out the process! 12 JUGs from around the world (SouJava, Campinas JUG, Chennai JUG, London Java Community, BeJUG, Morocco JUG, Peru JUG, Indonesia JUG, Congo JUG, Silicon Valley JUG, Madrid JUG, and Houston JUG) have already adopted one of the Java EE 7 JSRs. I'm already helping some JUGs bootstrap and would love to help your JUG too. What are you waiting for ?

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• Silverlight Cream for May 27, 2010 -- #871

  - by Dave Campbell

  In this Issue: Phil Middlemiss, Max Paulousky, Jeff Wilcox, David Anson, René Schulte, Xianzhong Zhu, Jeff Handley, John Papa, Jeremy Likness, and Marlon Grech. Shoutouts: SilverLaw has a great demo at the Expression Gallery, and we're all going to look forward to the blog post explaining it: Flexible Surface Effect SilverLaw> has another use for the above in this text morphing Effect: Morphing Text Effect Matthias Shapiro contributed a chapter for a book on Visualization and it's available as a free download: Free Chapter From Beautiful Visualization Andy Beaulieu has a demo up as almost a spoiler for a future Coding4Fun app... and how cool is this: Shuffleboard: A Windows Phone 7 Sample Game From SilverlightCream.com: Separating Content and Presentation with the ContentControl Phil Middlemiss' latest is out on SilverlightShow and is all about the ContentControl and separating layout and content ... demo project source included Search Engine Optimization (SEO) for Silverlight Applications. Part 1 Max Paulousky has part one of a long series he's starting on a demo project to explain a bunch of MEF, MVVM, and WCF RIA concepts. This first one contains the overview and also discusses SEO. There is a link to the app and material in the post if you read Russian :) Updated Silverlight Unit Test Framework bits for Windows Phone and Silverlight 3 Jeff Wilcox has available updated Unit Test bits for Silverlight 3 -- read that as WP7... read the rest of the information on his post. Easily animate orientation changes for any Windows Phone application with this handy source code David Anson has some code up that you're going to want if you're programming WP7 ... just watch the video ... you'll be downloading the code just like I did :) SilverShader – Introduction to Silverlight and WPF Pixel Shaders René Schulte has a post up at Coding4Fun about PixelShaders... how to write them and an application that uses them... this is a great long tutorial... a must read. Developing Freecell Game Using Silverlight 3 Part 2 Xianzhong Zhu has part 2 of his FreeCell game development posted ... lots of detailed descriptions and code, plus all the code of course! Async Validation with RIA Services Jeff Handley has a post up that is sort of a follow-on to a year-old post on async validation with RIA services and DataForm and how it's all much easier now in SL4. Learning Blend with .toolbox (Silverlight TV #29) John Papa and Arturo Toledo discuss .toolbox in Silverlight TV #29 -- have you made yourself an avatar yet? ... well go get on-board with this great learning tool! Silverlight Out of Browser Dynamic Modules in Offline Mode OOB isn't difficult, dynamic modules can become a bit more, but what if you're OOB... ok what if you're OOB and offline? ... Jeremy Likness has a possible solution for this with an OfflineCatalog. MEFedMVVM v1.0 Explained Marlon Grech has a great into to MEFedMVVM in this post. If you're trying to get your head around MEF and MVVM in either WPF or Silverlight, here's a good starting point. Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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• OTN ArchBeat Top 10 for September 2012

  - by Bob Rhubart

  The results are in... Listed below are the Top 10 most popular items shared via the OTN ArchBeat Facebook Page for the month of September 2012. The Real Architects of Los Angeles - OTN Architect Day - Oct 25 No gossip. No drama. No hair pulling. Just a full day of technical sessions and peer interaction focused on using Oracle technologies in today's cloud and SOA architectures. The event is free, but seating is limited, so register now. Thursday October 25, 2012. 8:00 a.m. – 5:00 p.m. Sofitel Los Angeles, 8555 Beverly Boulevard, Los Angeles, CA 90048. Oracle Fusion Middleware Security: Attaching OWSM policies to JRF-based web services clients "OWSM (Oracle Web Services Manager) is Oracle's recommended method for securing SOAP web services," says Oracle Fusion Middleware A-Team member Andre Correa. "It provides agents that encapsulate the necessary logic to interact with the underlying software stack on both service and client sides. Such agents have their behavior driven by policies. OWSM ships with a bunch of policies that are adequate to most common real world scenarios." His detailed post shows how to make it happen. Oracle 11gR2 RAC on Software Defined Network (SDN) (OpenvSwitch, Floodlight, Beacon) | Gilbert Stan "The SDN [software defined network] idea is to separate the control plane and the data plane in networking and to virtualize networking the same way we have virtualized servers," explains Gil Standen. "This is an idea whose time has come because VMs and vmotion have created all kinds of problems with how to tell networking equipment that a VM has moved and to preserve connectivity to VPN end points, preserve IP, etc." H/T to Oracle ACE Director Tim Hall for the recommendation. Process Oracle OER Events using a simple Web Service | Bob Webster Bob Webster's post "provides an example of a simple web service that processes Oracle Enterprise Repository (OER) Events. The service receives events from OER and utilizes the OER REX API to implement simple OER automations for selected event types." Understanding Oracle BI 11g Security vs Legacy Oracle BI 10g | Christian Screen "After conducting a large amount of Oracle BI 10g to Oracle BI 11g upgrades and after writing the Oracle BI 11g book,"says Oracle ACE Christian Screen, "I still continually get asked one of the most basic questions regarding security in Oracle BI 11g; How does it compare to Oracle BI 10g? The trail of questions typically goes on to what are the differences? And, how do we leverage our current Oracle BI 10g security table schema in Oracle BI 11g?" OIM-OAM-OAAM integration using TAP – Request Flow you must understand!! | Atul Kumar Atul Kumar's post addresses "key points and request flow that you must understand" when integrating three Oracle Identity Management product Oracle Identity Management, Oracle Access Management, and Oracle Adaptive Access Manager. Adding a runtime LOV for a taskflow parameter in WebCenter | Yannick Ongena Oracle ACE Yannick Ongena illustrates how to customize the parameters tab for a taskflow in WebCenter. Tips on Migrating from AquaLogic .NET Accelerator to WebCenter WSRP Producer for .NET | Scott Nelson "It has been a very winding path and this blog entry is intended to share both the lessons learned and relevant approaches that led to those learnings," says Scott Nelson. "Like most journeys of discovery, it was not a direct path, and there are notes to let you know when it is practical to skip a section if you are in a hurry to get from here to there." 15 Lessons from 15 Years as a Software Architect | Ingo Rammer In this presentation from the GOTO Conference in Copenhagen, Ingo Rammer shares 15 tips regarding people, complexity and technology that he learned doing software architecture for 15 years. WebCenter Content (WCC) Trace Sections | ECM Architect ECM Architect Kevin Smith shares a detailed technical post covering WebCenter Content (WCC) Trace Sections. Thought for the Day "Eventually everything connects - people, ideas, objects. The quality of the connections is the key to quality per se." — Charles Eames (June 17, 1907 – August 21, 1978) Source: SoftwareQuotes.com

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• Content Challenge: You Can Only Get it Here

  - by Mike Stiles

  Part of the content conundrum for brands is figuring out what kind of content customers would find cool, desirable, and relevant. The mere fact many brands have no idea what this content might be is, in itself, pretty alarming. You’d have to have a pretty thorough lack of involvement with and understanding of your customers to not know what they might like. But despite what should be a great awakening in which consumers are using every technology and trick in the book to shield themselves from ads and commercials, brand self-obsession continues as marketers concentrate on their message, their campaign, what they want to say, and what they want social users to do. When individuals conduct themselves in that same fashion on Facebook and Twitter, it gets tiresome and starts losing value pretty quickly. Their posts eventually get hidden. Conversely, friends who post things that consistently entertain or inform, with little self-marketing desperation involved, win the coveted “show all updates” setting. Of course brands are going to use social to market. It’s pretty much the point of having social in the marketing mix. And yes, people who follow a brand’s Twitter account or “Like” a brand’s Facebook Page implicitly state they want to know what’s going on with that brand’s products and services. But if you have a Facebook friend that assumes you want every one of her posts to be about what wine she likes (Mitsubishi’s current campaign is even based around weeding out pretentious Facebook friends, then running them over), then you know how it must feel for your fans and followers to get a sales pitch for your crackers or whatever you’re selling every single time. Is there such a thing as content that doesn’t sell but that still advances the brand and makes the consumer more involved and valuable? Of course. And perhaps there are no better companies than enterprise brands to do it. Enterprise organizations are large enough to go beyond a product and engage readers/viewers at higher, broader levels…communicating expertise across entire sectors, subjects and industries. You’re going from pitchman to news source, and getting full credit for it as the presenter. A recent GigaOM article pointed out the success a San Francisco-based startup called Crunchyroll is having. Their niche (and they proudly admit it’s a niche) is providing Japanese anime, Korean drama and Asian live action content to countries that can’t get it any other way via licensing deals. Shows are available in HD and on the same day they air in the host country. Crunchyroll not only gets 8 million viewers a month, they have 100,000 paying subscribers at $7-12/month. Got a point, Mike? I do happen to have one. Crunchyroll illustrates the content opportunity enterprise companies have…which is to determine your “area,” the interest graph of your customers, then provide content that speaks to and satisfies those interests that can’t be found anywhere else. At least not in the same style, or of the same quality, or with the same authority. Do what no one else is doing. Provide what no one else is providing in your sector. If underserved users are willing to pay monthly for access to awkwardly moving cartoon dragons, imagine the audience you could attract with free, useful, non-sales content in your customers’ area of interest. It’s an audience you’ll want in place when the time does come to put out that marketing message. A content challenge is better than a content conundrum any day.

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• Developer Training – 6 Online Courses to Learn SQL Server, MySQL and Technology

  - by Pinal Dave

  Video courses are the next big thing and I am so happy that I have so far authored 6 different video courses with Pluralsight. Here is the list of the courses. I have listed all of my video courses over here. Note: If you click on the courses and it does not open, you need to login to Pluralsight with a valid username and password or sign up for a FREE trial. Please leave a comment with your favorite course in the comment section. Random 10 winners will get surprise gift via email. Bonus: If you list your favorite module from the course site. SQL Server Performance: Introduction to Query Tuning SQL Server performance tuning is an in-depth topic, and an art to master. A key component of overall application performance tuning is query tuning. Writing queries in an efficient manner, and making sure they execute in the most optimal way possible, is always a challenge. The basics revolve around the details of how SQL Server carries out query execution, so the optimizations explored in this course follow along the same lines. Click to View Course SQL Server Performance: Indexing Basics Indexes are the most crucial objects of the database. They are the first stop for any DBA and Developer when it is about performance tuning. There is a good side as well evil side of the indexes. To master the art of performance tuning one has to understand the fundamentals of the indexes and the best practices associated with the same. This course is for every DBA and Developer who deals with performance tuning and wants to use indexes to improve the performance of the server. Click to View Course SQL Server Questions and Answers This course is designed to help you better understand how to use SQL Server effectively. The course presents many of the common misconceptions about SQL Server, and then carefully debunks those misconceptions with clear explanations and short but compelling demos, showing you how SQL Server really works. This course is for anyone working with SQL Server databases who wants to improve her knowledge and understanding of this complex platform. Click to View Course MySQL Fundamentals MySQL is a popular choice of database for use in web applications, and is a central component of the widely used LAMP open source web application software stack. This course covers the fundamentals of MySQL, including how to install MySQL as well as written basic data retrieval and data modification queries. Click to View Course Building a Successful Blog Expressing yourself is the most common behavior of humans. Blogging has made easy to express yourself. Just like a letter or book has a structure and formula, blogging also has structure and formula. In this introductory course on blogging we will go over a few of the basics of blogging and show the way to get started with blogging immediately. If you already have a blog, this course will be even more relevant as this will discuss many of the common questions and issue you face in your blogging routine. Click to View Course Introduction to ColdFusion ColdFusion is rapid web application development platform. In this course you will learn the basics of how to use ColdFusion platform and rapidly develop web sites. The course begins with learning basics of ColdFusion Markup Language and moves to common development language practices. From there we move to frequent database operations and advanced concepts of Forms, Sessions and Cookies. The last module sums up all the concepts covered in the course with sample application. Click to View Course Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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• The Virtues and Challenges of Implementing Basel III: What Every CFO and CRO Needs To Know

  - by Jenna Danko

  The Basel Committee on Banking Supervision (BCBS) is a group tasked with providing thought-leadership to the global banking industry.  Over the years, the BCBS has released volumes of guidance in an effort to promote stability within the financial sector.  By effectively communicating best-practices, the Basel Committee has influenced financial regulations worldwide.  Basel regulations are intended to help banks: More easily absorb shocks due to various forms of financial-economic stress Improve risk management and governance Enhance regulatory reporting and transparency In June 2011, the BCBS released Basel III: A global regulatory framework for more resilient banks and banking systems.  This new set of regulations included many enhancements to previous rules and will have both short and long term impacts on the banking industry.  Some of the key features of Basel III include: A stronger capital base More stringent capital standards and higher capital requirements Introduction of capital buffers  Additional risk coverage Enhanced quantification of counterparty credit risk Credit valuation adjustments  Wrong  way risk  Asset Value Correlation Multiplier for large financial institutions Liquidity management and monitoring Introduction of leverage ratio Even more rigorous data requirements To implement these features banks need to embark on a journey replete with challenges. These can be categorized into three key areas: Data, Models and Compliance. Data Challenges Data quality - All standard dimensions of Data Quality (DQ) have to be demonstrated.  Manual approaches are now considered too cumbersome and automation has become the norm. Data lineage - Data lineage has to be documented and demonstrated.  The PPT / Excel approach to documentation is being replaced by metadata tools.  Data lineage has become dynamic due to a variety of factors, making static documentation out-dated quickly.  Data dictionaries - A strong and clean business glossary is needed with proper identification of business owners for the data.  Data integrity - A strong, scalable architecture with work flow tools helps demonstrate data integrity.  Manual touch points have to be minimized.   Data relevance/coverage - Data must be relevant to all portfolios and storage devices must allow for sufficient data retention.  Coverage of both on and off balance sheet exposures is critical.   Model Challenges Model development - Requires highly trained resources with both quantitative and subject matter expertise. Model validation - All Basel models need to be validated. This requires additional resources with skills that may not be readily available in the marketplace.  Model documentation - All models need to be adequately documented.  Creation of document templates and model development processes/procedures is key. Risk and finance integration - This integration is necessary for Basel as the Allowance for Loan and Lease Losses (ALLL) is calculated by Finance, yet Expected Loss (EL) is calculated by Risk Management – and they need to somehow be equal.  This is tricky at best from an implementation perspective.  Compliance Challenges Rules interpretation - Some Basel III requirements leave room for interpretation.  A misinterpretation of regulations can lead to delays in Basel compliance and undesired reprimands from supervisory authorities. Gap identification and remediation - Internal identification and remediation of gaps ensures smoother Basel compliance and audit processes.  However business lines are challenged by the competing priorities which arise from regulatory compliance and business as usual work.  Qualification readiness - Providing internal and external auditors with robust evidence of a thorough examination of the readiness to proceed to parallel run and Basel qualification  In light of new regulations like Basel III and local variations such as the Dodd Frank Act (DFA) and Comprehensive Capital Analysis and Review (CCAR) in the US, banks are now forced to ask themselves many difficult questions.  For example, executives must consider: How will Basel III play into their Risk Appetite? How will they create project plans for Basel III when they haven’t yet finished implementing Basel II? How will new regulations impact capital structure including profitability and capital distributions to shareholders? After all, new regulations often lead to diminished profitability as well as an assortment of implementation problems as we discussed earlier in this note.  However, by requiring banks to focus on premium growth, regulators increase the potential for long-term profitability and sustainability.  And a more stable banking system: Increases consumer confidence which in turn supports banking activity  Ensures that adequate funding is available for individuals and companies Puts regulators at ease, allowing bankers to focus on banking Stability is intended to bring long-term profitability to banks.  Therefore, it is important that every banking institution takes the steps necessary to properly manage, monitor and disclose its risks.  This can be done with the assistance and oversight of an independent regulatory authority.  A spectrum of banks exist today wherein some continue to debate and negotiate with regulators over the implementation of new requirements, while others are simply choosing to embrace them for the benefits I highlighted above. Do share with me how your institution is coping with and embracing these new regulations within your bank. Dr. Varun Agarwal is a Principal in the Banking Practice for Capgemini Financial Services.  He has over 19 years experience in areas that span from enterprise risk management, credit, market, and to country risk management; financial modeling and valuation; and international financial markets research and analyses.

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• Drinking Our Own Champagne: Fusion Accounting Hub at Oracle

  - by Di Seghposs

  A guest post by Corey West, Senior Vice President, Oracle's Corporate Controller and Chief Accounting Officer There's no better story to tell than one about Oracle using its own products with blowout success. Here's how this one goes. As you know, Oracle has increased its share of the software market through a number of high-profile acquisitions. Legally combining companies is a very complicated process -- it can take months to complete, especially for the acquisitions with offices in several countries, each with its own unique laws and regulations. It's a mission critical and time sensitive process to roll an acquired company's legacy systems (running vital operations, such as accounts receivable and general ledger (GL)) into the existing systems at Oracle. To date, we've run our primary financial ledgers in E-Business Suite R12 -- and we've successfully met the requirements of the business and closed the books on time every single quarter. But there's always room for improvement and that comes in the form of Fusion Applications. We are now live on Fusion Accounting Hub (FAH), which is the first critical step in moving to a full Fusion Financials instance. We started with FAH so that we could design a global chart of accounts. Eventually, every transaction in every country will originate from this global chart of accounts -- it becomes the structure for managing our business more uniformly. In conjunction, we're using Oracle Hyperion Data Relationship Management (DRM) to centralize and automate governance of our global chart of accounts and related hierarchies, which will help us lower our costs and greatly reduce risk. Each month, we have to consolidate data from our primary general ledgers. We have been able to simplify this process considerably using FAH. We can now submit our primary ledgers running in E-Business Suite (EBS) R12 directly to FAH, eliminating the need for more than 90 redundant consolidation ledgers. Also we can submit incrementally, so if we need to book an adjustment in a primary ledger after close, we can do so without re-opening it and re-submitting. As a result, we have earlier visibility to period-end actuals during the close. A goal of this implementation, and one that we successfully achieved, is that we are able to use FAH globally with no customization. This means we have the ability to fully deploy ledger sets at the consolidation level, plus we can use standard functionality for currency translation and mass allocations. We're able to use account monitoring and drill down functionality from the consolidation level all the way through to EBS primary ledgers and sub-ledgers, which allows someone to click through a transaction appearing at the consolidation level clear through to its original source, a significant productivity enhancement when doing research. We also see a significant improvement in reporting using Essbase cube and Hyperion Smart View. Specifically, "the addition of an Essbase cube on top of the GL gives us tremendous versatility to automate and speed our elimination process," says Claire Sebti, Senior Director of Corporate Accounting at Oracle. A highlight of this story is that FAH is running in a co-existence environment. Our plan is to move to Fusion Financials in steps, starting with FAH. Next, our Oracle Financial Services Software subsidiary will move to a full Fusion Financials instance. Then we'll replace our EBS instance with Fusion Financials. This approach allows us to plan in steps, learn as we go, and not overwhelm our teams. It also reduces the risk that comes with moving the entire instance at once. Maria Smith, Vice President of Global Controller Operations, is confident about how they've positioned themselves to uptake more Fusion functionality and is eager to "continue to drive additional efficiency and cost savings." In this story, the happy customers are Oracle controllers, financial analysts, accounting specialists, and our management team that get earlier access to more flexible reporting. "Fusion Accounting Hub simplifies our processes and gives us more transparency into account activity," raves Alex SanJuan, Senior Director, Record to Report Strategic Process Owner. Overall, the team has been very impressed with the usability and functionality of FAH and are pleased with the quantifiable improvements. Claire Sebti states, "Our WD5 close activities have been reduced by at least four hours of system processing time, just for the consolidation group." Fusion Accounting Hub is an inspiring beginning to our Fusion Financials implementation story. There's no doubt it's going to be an international bestseller! Corey West, Senior Vice President Oracle's Corporate Controller and Chief Accounting Officer

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• Database-as-a-Service on Exadata Cloud

  - by Gagan Chawla

  Note – Oracle Enterprise Manager 12c DBaaS is platform agnostic and is designed to work on Exadata/non-Exadata, physical/virtual, Oracle/non Oracle platforms and it’s not a mandatory requirement to use Exadata as the base platform. Database-as-a-Service (DBaaS) is an important trend these days and the top business drivers motivating customers towards private database cloud model include constant pressure to reduce IT Costs and Complexity, and also to be able to improve Agility and Quality of Service. The first step many enterprises take in their journey towards cloud computing is to move to a consolidated and standardized environment and Exadata being already a proven best-in-class popular consolidation platform, we are seeing now more and more customers starting to evolve from Exadata based platform into an agile self service driven private database cloud using Oracle Enterprise Manager 12c. Together Exadata Database Machine and Enterprise Manager 12c provides industry’s most comprehensive and integrated solution to transform from a typical silo’ed environment into enterprise class database cloud with self service, rapid elasticity and pay-per-use capabilities.   In today’s post, I’ll list down the important steps to enable DBaaS on Exadata using Enterprise Manager 12c. These steps are chalked down based on a recent DBaaS implementation from a real customer engagement - Project Planning - First step involves defining the scope of implementation, mapping functional requirements and objectives to use cases, defining high availability, network, security requirements, and delivering the project plan. In a Cloud project you plan around technology, business and processes all together so ensure you engage your actual end users and stakeholders early on in the project right from the scoping and planning stage. Setup your EM 12c Cloud Control Site – Once the project plan approval and sign off from stakeholders is achieved, refer to EM 12c Install guide and these are some important tips to follow during the site setup phase - Review the new EM 12c Sizing paper before you get started with install Cloud, Chargeback and Trending, Exadata plug ins should be selected to deploy during install Refer to EM 12c Administrator’s guide for High Availability, Security, Network/Firewall best practices and options Your management and managed infrastructure should not be combined i.e. EM 12c repository should not be hosted on same Exadata where target Database Cloud is to be setup Setup Roles and Users – Cloud Administrator (EM_CLOUD_ADMINISTRATOR), Self Service Administrator (EM_SSA_ADMINISTRATOR), Self Service User (EM_SSA_USER) are the important roles required for cloud lifecycle management. Roles and users are managed by Super Administrator via Setup menu –> Security option. For Self Service/SSA users custom role(s) based on EM_SSA_USER should be created and EM_USER, PUBLIC roles should be revoked during SSA user account creation. Configure Software Library – Cloud Administrator logs in and in this step configures software library via Enterprise menu –> provisioning and patching option and the storage location is OMS shared filesystem. Software Library is the centralized repository that stores all software entities and is often termed as ‘local store’. Setup Self Update – Self Update is one of the most innovative and cool new features in EM 12c framework. Self update can be accessed via Setup -> Extensibility option by Super Administrator and is the unified delivery mechanism to get all new and updated entities (Agent software, plug ins, connectors, gold images, provisioning bundles etc) in EM 12c. Deploy Agents on all Compute nodes, and discover Exadata targets – Refer to Exadata discovery cookbook for detailed walkthrough to ensure successful discovery of Exadata targets. Configure Privilege Delegation Settings – This step involves deployment of privilege setting template on all the nodes by Super Administrator via Setup menu -> Security option with the option to define whether to use sudo or powerbroker for all provisioning and patching operations. Provision Grid Infrastructure with RAC Database on Compute Nodes – Software is provisioned in this step via a provisioning profile using EM 12c database provisioning. In case of Exadata, Grid Infrastructure and RAC Database software is already deployed on compute nodes via OneCommand from Oracle, so SSA Administrator just needs to discover Oracle Homes and Listener as EM targets. Databases will be created as and when users request for databases from cloud. Customize Create Database Deployment Procedure – the actual database creation steps are "templatized" in this step by Self Service Administrator and the newly saved deployment procedure will be used during service template creation in next step. This is an important step and make sure you have locked all the required variables marked as locked as ‘Y’ in this table. Setup Self Service Portal – This step involves setting up of zones, user quotas, service templates, chargeback plan. The SSA portal is setup by Self Service Administrator via Setup menu -> Cloud -> Database option and following guided workflow. Refer to DBaaS cookbook for details. You also have an option to customize SSA login page via steps documented in EM 12c Cloud Administrator’s guide Final Checks – Define and document process guidelines for SSA users and administrators. Get your SSA users trained on Self Service Portal features and overall DBaaS model and SSA administrators should be familiar with Self Service Portal setup pieces, EM 12c database lifecycle management capabilities and overall EM 12c monitoring framework. GO LIVE – Announce rollout of Database-as-a-Service to your SSA users. Users can login to the Self Service Portal and request/monitor/view their databases in Exadata based database cloud. Congratulations! You just delivered a successful database cloud implementation project! In future posts, we will cover these additional useful topics around database cloud – DBaaS Implementation tips and tricks – right from setup to self service to managing the cloud lifecycle ‘How to’ enable real production databases copies in DBaaS with rapid provisioning in database cloud Case study of a customer who recently achieved success with their transformational journey from traditional silo’ed environment on to Exadata based database cloud using Enterprise Manager 12c. More Information – Podcast on Database as a Service using Oracle Enterprise Manager 12c Oracle Enterprise Manager 12c Installation and Administration guide, Cloud Administration guide DBaaS Cookbook Exadata Discovery Cookbook Screenwatch: Private Database Cloud: Set Up the Cloud Self-Service Portal Screenwatch: Private Database Cloud: Use the Cloud Self-Service Portal Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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• Process Centric Banking: Loan Origination Solution

  - by Manish Palaparthy

  There is an old proverb that goes, "The difference between theory and practice is greater in practice than in theory". So, we keep doing numerous "Proof of Concepts" with our own products on various business cases to analyze them deeply, understand and explain to our customers. We then present our learnings as they happened. The awareness of each PoC should help readers increase the trustworthiness of the results coming out of these PoCs. I present one such PoC where we invested a lot of time&effort.  Process Centric Banking : Loan Origination Solution Loan Origination is a process by which a borrower applies for a new loan and the lender processes that application. Loan origination includes the series of steps taken by the bank from the point the customer shows interest in a loan product all the way to disbursal of funds. The Loan Origination process is relevant for many kind of lenders in Financial services: Banks, Credit Unions, NBFCs(Non Banking Financial Companies) and so on. For simplicity sake, I will use "Bank" as the lending institution in the rest of my article.  Loan Origination is one of the core processes for Banks as it is the process by which the it creates assets against which the Institution earns most of its profits from. A well tuned loan origination process can affect the Bank in many positive ways. Banks have always shown great interest in automating the loan origination process for the above reason. However, due the constant changes in customer environment, market dynamics, prevailing economic conditions, cost pressures & regulatory environment they run into lot of challenges. Let me categorize some of these challenges for you Customer Environment Multiple Channels: Customer can use any of the available channels (Internet Banking, Email, Fax, Branch, Phone Banking, ATM, Broker, Mobile, Snail Mail) to perform all or some of the activities related to her Visibility into the origination process: Expect immediate update on the status of loan processing & alert messages Reduced Turn Around Time: Expect loans to be processed with least turn around time Reduced loan processing fees: Partly due to market dynamics the customer expects the loan processing fee to be negligible Market Dynamics Competitive environment:  The competition keeps creating many variants of loan products to attract customers, the bank needs to create similar product variants with better offers to attract customers or keep existing ones Ability to migrate loans from one vendor to another: It has become really easy for retail customers to move from one bank to the other given the low fee of loan processing and highly attractive offers. How does the bank protect it's customer base while actively engaging with potential customers banking with competitor banks Flexibility to react to market developments: Market development greatly influence loan processing, underwriting, asset valuation, risk mitigation rules. Can the bank modify rules and policies, the idea is not just to react to market developments but to pro-actively manage new developments Economic conditions Constant change in various rates and their implications on the rates and rules applied when on-boarding a loan: How quickly can the bank apply changes to rates offered to customers when the central bank changes various rates Requirements of Audit by the central banker: Tough economic conditions have demanded much more stringent audit rules and tests. The banks needs to produce ready reports(historic & operational) for audit compliance Risk Mitigation: While risk mitigation has always been a key concern for the bank, this is the area where the bank's underwriters & risk analysts spend the maximum time when processing a loan application. In order to reduce TAT the bank cannot compromise on its risk mitigation strategies Cost pressures Reduce Cost of processing per application: To deliver a reduced loan processing fee to the customer, the bank needs to keep its cost per processing loan application low. Meet customer TAT expectations while reducing the queues and the systems being used to process the loan application: The loan application could potentially be spending a lot of time waiting in the queue for further processing. Different volumes & patterns of applications demand different queuing algorithms. The bank needs to have real-time visibility into these queues and have the flexibility to change queuing algorithms at runtime  Increase the use of electronic communication and reduce the branch channel usage: Lesser automation leads not only leads to Increased turn around time, it also impacts more costs to reach out to customers The objective of our PoC was to implement a Loan Origination Solution whose ownership lies with the bank and effectively meet the challenges listed above. We built a simple story board for the solution We then went about implementing our storyboard using Oracle BPM Suite, Webcenter Content : Imaging. The web UI has been built on ADF technolgies, while the integration with core-services has been implemented using the underlying SOA infrastructure. The BPM process model is quite exhaustive can meet all the challenges listed above to reasonable degree. A bank intending to implement an end-to-end Loan Origination Solution has multiple options at it's disposal. It can Develop a customer Loan Origination Application from scratch: Gives maximum opportunity to build what you want but inflexible to upgrade and maintain. Higher TCO in long term Buy a Packaged application & customize it: Customizing a generic loan application can be tedious and prove as difficult as above. Build it using many disparate & un-integrated tools: Initially seems easier than developing from scratch. But, without integrated tool sets this is not a viable approach either or A solution based on a Framework: Independent Services and Business Process Modeling provide decoupled architecture that is flexible. We built this framework end-to-end with processes the core process of loan origination & several sub-processes such as Analyse and define customer needs, customer credit verification, identity check processes, legal review process, New customer registration & risk assessment.

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• Spotlight on an office - Denmark

  - by jessica.ebbelaar(at)oracle.com

  Hi, my name is Michael. I work as an Intern at the Danish office in Ballerup. My job is a part-time position beside my bachelor study in International Business at Copenhagen Business School. I joined Oracle end of February last year, and what a thrilling ride it has been! Last year, when I was offered the position, there was no doubt that I wanted to go for it. Back then, I only had little idea about Oracle as a company and what kind of exciting assignments lay ahead of me. My main role is internal communications, i.e. editor of a monthly employee’s news letter; Newszone. It is an interesting task, since it requires that I am updated on the different activities that take place within the Oracle Denmark office. I try to bring interesting articles, which are relevant and interesting news to my colleagues and it allows me to interact with many different persons at the office and to learn from their experience, which give me great inspiration and ideas for the magazine. Besides being the editor of Newszone, I also make sure that other communication flow freely at the Oracle Denmark office. I do this through our LCD screen channels. I update the internal channel with the latest information and important messages for employees, and on the external channel I circulate marketing videos featuring Oracle products and customer reference stories. In addition to this, I have the responsibility acting as a content manager of the Local Communication Denmark site on MyOracle (UCM). These are more or less my usual work assignments. On top of these I take care of various ad hoc assignments such as updating the GCM database, renew newspaper subscriptions etc. The Oracle Denmark office Being part of the local employees club I also assist with arranging social events outside working hours – e.g. evenings at the theater or cinema or by attending many of the sportsactivities;such as our running club, cycling club, food club and book club. These activities have indeed helped me grow my personal network within Oracle.  The office is packed with engaging, high-paced and motivated people who manage to take time off to spend a day attending Corporate Social Responsibility initiatives, one of them being GVD (Global Volunteer Day) with approximately 40 employees attending. This proofs some of the social responsible aspects of Oracle. I was positively surprised on how the office (named O-Zone) is designed. The office is designed into three distinct zones, namely Call zone, Project and Dialogue zone and Quiet zone, having different working environments for different job roles. The other thing which I like is that you do not have your own desk, which means you get to sit next to different people every day, getting new ideas and inspiration as well as getting to know more people in the organization you work in. To sum up: If you are considering pursuing an intern or a career after graduation in Oracle, do it! You will not regret it. It has given me many relevant practical experiences beside my study, and I am sure many great experiences will await you too.   Want to know more about the current vacancies in Denmark? Check http://campus.oracle.com for all of our vacancies.

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• How should an object that uses composition set its composed components?

  - by Casey

  After struggling with various problems and reading up on component-based systems and reading Bob Nystrom's excellent book "Game Programming Patterns" and in particular the chapter on Components I determined that this is a horrible idea: //Class intended to be inherited by all objects. Engine uses Objects exclusively. class Object : public IUpdatable, public IDrawable { public: Object(); Object(const Object& other); Object& operator=(const Object& rhs); virtual ~Object() =0; virtual void SetBody(const RigidBodyDef& body); virtual const RigidBody* GetBody() const; virtual RigidBody* GetBody(); //Inherited from IUpdatable virtual void Update(double deltaTime); //Inherited from IDrawable virtual void Draw(BITMAP* dest); protected: private: }; I'm attempting to refactor it into a more manageable system. Mr. Nystrom uses the constructor to set the individual components; CHANGING these components at run-time is impossible. It's intended to be derived and be used in derivative classes or factory methods where their constructors do not change at run-time. i.e. his Bjorne object is just a call to a factory method with a specific call to the GameObject constructor. Is this a good idea? Should the object have a default constructor and setters to facilitate run-time changes or no default constructor without setters and instead use a factory method? Given: class Object { public: //...See below for constructor implementation concerns. Object(const Object& other); Object& operator=(const Object& rhs); virtual ~Object() =0; //See below for Setter concerns IUpdatable* GetUpdater(); IDrawable* GetRenderer(); protected: IUpdatable* _updater; IDrawable* _renderer; private: }; Should the components be read-only and passed in to the constructor via: class Object { public: //No default constructor. Object(IUpdatable* updater, IDrawable* renderer); //...remainder is same as above... }; or Should a default constructor be provided and then the components can be set at run-time? class Object { public: Object(); //... SetUpdater(IUpdater* updater); SetRenderer(IDrawable* renderer); //...remainder is same as above... }; or both? class Object { public: Object(); Object(IUpdater* updater, IDrawable* renderer); //... SetUpdater(IUpdater* updater); SetRenderer(IDrawable* renderer); //...remainder is same as above... };

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• RightNow CX @ OpenWorld: What to Experience

  - by Tony Berk

  We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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• Windows Phone 7 Series - Tools and Resources

  - by TechTwaddle

  Unless you've been living in the caves of Lascaux for the past couple of days, you probably know what's happening in the world of Windows Phone. Microsoft unveiled the developer tools required to develop applications and games for Windows Phone 7 at MIX10 a couple of days back. Silverlight and XNA being the major frameworks, no big surprise there. And the best news of all is that all the development tools are free! So if you are planning to develop apps for Windows Phone 7, read on. The first place, or more appropriately hub, for you is the Windows Phone Developer Portal. It has most of the information you need to get you started. Now there is a ton of information available at other places too. In this post, I take time to put all the information that I found useful at one place, and I'll keep updating this as and when I find new stuff.   Setting up the development environment 1. Install Windows Phone Developer Tools CTP (Community Technology Preview) This will install Visual Studio 2010 Express, Silverlight, XNA framework and emulator for Windows Phone 7. It also installs a few support tools. 2. Expression Blend 4 for Windows Phone:     - Install Expression Blend 4 beta     - Install Expression Blend Add-in Preview for Windows Phone     - Install Expression Blend SDK Preview for Windows Phone Installing the above tools should set your machine up for development. I installed the tools on my Windows Vista SP1 machine and the process went smoothly without running into any major hitch. Note that the tools won't install on Windows XP, read the release notes of the CTP. Resources and Documentation 1. Microsoft Windows Phone 7 Series Developer Training Kit 2. Programming Windows Phone 7 Series by Charles Petzold. Contains few chapters only. Gives a good preview. 3. MSDN documentation for Windows Phone 7 Development 4. A sample chapter from Learning Windows Phone Programming [PDF] by Yochay Kiriaty and Jaime Rodriguez. Complete book will be available at a later time. 5. Windows Phone 7 Developer Forum - where you can ask questions and problems you run into and the experts are there to help you. 6. For Silverlight visit silverlight.net and for XNA game development, the XNA Creators Club is the place to go, also make sure you follow Michael Klutcher's and Shawn Hargreaves' blog. 7. And finally the MIX'10 website. Most of the sessions will be available for download later (some are already available). Click on the Windows Phone tag to get all the session details and downloads.   If you are completely new to Silverlight and XNA (like me), and C# makes some sense to you then I suggest you go through the Developer Training Kit. It gives a good start and ramps you up pretty quickly.

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• A tale of two dev accounts

  - by TechTwaddle

  Note: I am currently in the process of relocating my blog from http://www.geekswithblogs.net/techtwaddle to my new address at http://www.techtwaddle.net I suggest you point your feed readers to the new address as I slowly transition to my new shared-hosted, ad-free wordpress blog :)   You probably remember my rant from a while back about my windows mobile developer account having problems with the new AppHub, well, there have been few developments and I thought I should share it with you. First up, the issue isn’t fixed yet. I still cannot login to AppHub using my windows mobile 6.x developer account and can’t view details of my Minesweeper app. Who knows how many copies its sold. I had numerous exchanges with Microsoft’s support team on the AppHub forums and via email as well (support ticket), but somehow we never managed to get to the root of it. In fact, the support team itself grew so tired of the problem that they suggested I create a new dev account. I grew impatient, and it was really frustrating to have an app ready for submission but not being able to do anything with it. Eventually, the frustration had to show somewhere, and it was on this forum thread Prabhu Kumar in reply to Nick Nick, I feel for you and totally understand the frustration. Since day one I have been getting the XBOX profile linking error, We encountered an issue connecting your App Hub account with your Xbox Live Profile. Please visit Xbox.com and update your contact information. After you have updated your contact information, please return to the App Hub (https://users.create.msdn.com/Register) to continue. I have an app published on the Windows Mobile 6.x marketplace since Aug, now I can't view the details of this app. I completed work on my WP7 application 1.5 months ago and the first version is ready for submission to marketplace, only if I can login. You can imagine how frustrating all this can be, the issue has taken far too long to be fixed, this has drained all my motivation. I have exchanged numerous mails with Microsoft support team on this issue, and from the looks of it they really are trying their best, unfortunately, their best is not good enough for some of us. During the first week of December I was told that there would be an update happening to AppHub around mid of December. I was hoping that the issue would be fixed but it wasn't. After the update the only change I notice is that the xbox.com link on the error page now takes me to the correct link. Previously, this link used to take me to the 404 page you mentioned above. Out of desperation, I am now considering creating another developer account on AppHub with a new live id, even this I am not 100% sure will work. I asked the support team when the next update to AppHub was planned and got this reply, "We do not have  release date to announce for the next App Hub update at this time. In regards to the login issue you are experiencing at this point the only solution would be to create a new account with a different live ID but make sure to go to xbox.com before hand to get all the information in order on that side." I know it's an extra $99, and not that I can't afford it but it doesn't feel right and I shouldn't have to be doing it in the first place. I have lost all hope of this issue being resolved. I went ahead and created a new dev account, the id verification was in progress when Shaun Taulbee of Microsoft, who has been really helpful in the forums, replied saying, If you find it necessary to pay again to create a new account due to a Microsoft problem, send in a support request asking for a refund and we'll review it (and likely approve it given the circumstances). The thought of refund made me happy, but I had my doubts. So once my second account was verified by Geotrust I applied for a refund through the developer dashboard, by creating a support ticket. Couple of days later I got an email from Microsoft saying that the refund had been approved! yay! Few days and the refund showed up on my bill, Well, thank you Microsoft, it means a lot. I am glad it’s over now. The new account works flawlessly. I would still like to get my first account working again and look at my app numbers for Win Mo 6.x, and probably transfer the credits to the new account somehow, but I’ll save it for another day. If you’ve had similar problems with the AppHub, and had to create a new account to submit your app, I suggest you contact the support team and get your dollars refunded!

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• Upgrading Agent Controllers in Oracle Enterprise Manager Ops Center 12c

  - by S Stelting

  Oracle Enterprise Manager Ops Center 12c recently released an upgrade for Solaris Agent Controllers. In this week's blog post, we'll show you how to upgrade agent controllers. Detailed instructions about upgrading Agent Controllers are available in the product documentation here. This blog post uses an Enterprise Controller which is configured for connected mode operation. If you'd like to apply the agent update in a disconnected installation, additional instructions are available here. Step 1: Download Agent Controller Updates With a connected mode Ops Center installation, you can check for product updates at any time by selecting the Enterprise Controller from the left-hand Administration navigation tab. Select the right-hand Action link “Ops Center Downloads” to open a pop-up dialog displaying any new product updates. In this example, the Enterprise Controller has already been upgraded to the latest version (Update 1, also shown as build version 2076) so only the Agent Controller updates will appear. There are three updates available: one for Solaris 10 X86, one for Solaris 8-10 SPARC, and one for all versions of Solaris 11. Note that the last update in the screen shot is the Solaris 11 update; for details on any of the downloads, place your mouse over the information icon under the details column for a pop-up text region. Select the software to download and click the Next button to display the Ops Center license agreement. Review and click the check box to accept the license agreement, then click the Next button to begin downloading the software. The status screen shows the current download status. If desired, you can perform the downloads as a background job. Simply click the check box, then click the next button to proceed to the summary screen. The summary screen shows the updates to be downloaded as well as the current status. Clicking the Finish button will close the dialog and return to the Browser UI. The download job will continue to run in Ops Center and progress can still be viewed from the jobs menu at the bottom of the browser window. Step 2: Check the Version of Existing Agent Controllers After the download job completes, you can check the availability of agent updates as well as the current versions of your Agent Controllers from the left-hand Assets navigation tab. Select “Operating Systems” from the pull-down tab lets to display only OS assets. Next, select “Solaris” in the left-hand tab to display the Solaris assets. Finally, select the Summary tab in the center display panel to show which versions of agent controllers are installed in your data center. Notice that a few of the OS assets are not displayed in the Agent Controllers tab. Ops Center will not display OS instances which do not have an Agent Controller installation. This includes Enterprise Controllers and Proxy Controllers (unless the agent has been activated on the OS instance) and and OS instances using agentless management. For Agent Controllers which support an update, the version of agent software (in this example, 2083) appears to the right of the currently installed version. Step 3: Upgrade Your Agent Controllers If desired, you can upgrade agent controllers from the previous screen by selecting the desired systems and clicking the upgrade button. Alternatively, you can click the link “Upgrade All Agent Controllers” in the right-hand Actions menu: In either case, a pop-up dialog lets you start the upgrade process. The first screen in the dialog lets you choose the upgrade method: Ops Center provides three ways to upgrade agent controllers: Automatic Upgrade: If Agent Controllers are running on all assets, Ops Center can automatically upgrade the software to the latest version without requiring any login credentials to the system SSH using a single set of credentials: If all assets use the same login credentials, you can apply a single set to all assets for the upgrade process. The log-in credentials are the same ones used for asset discovery and management, which are stored in the Plan Management navigation tab under Credentials. SSH using individual credentials: If assets use different login credentials, you can select a different set for each asset. After selecting the upgrade method, click the Next button to proceed to the summary screen. Click the Finish button to close the pop-up dialog and start the upgrade job for the agent controllers. The upgrade job runs a series of tasks in parallel, and will upgrade all agents which have been selected. Once the job completes, the OS instances in your data center will be upgraded and running the latest version of Agent Controller software.

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