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• creating decision tree based troubleshooting documentation?

  - by Joseph

  We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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• After enabling raid0, blue screen of death

  - by thegreyspot

  Hi! Im trying to get a raid0 setup going. I have a 750 gb hdd with the OS on it and two 80gb HDD. For right now, I just want to raid0 on the two 80Gb hdd. When I enable raid in my Bios, Win7 has a BSOD during boot. As far as I understand I need to install raid drivers. However how can I do this? The win7 DVD doesnt seem to have a driver install option. Any suggestions? Thanks EDIT: I saw that there was as seperate setting for the 4th and 5th sata ports. So I pluged in my OS drive into there and left it on IDE. Still didnt work though, am I miss understanding that idealogy?

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• Incident Management-Monitoring Ideas

  - by sprsr

  Hello all, What we are tring to do at our company (banking industry) is to apply some ITIL (Information Technology Infrastructure Library) principles and I need some ideas to develop our incident management system of our company. For those who have experienced with incident management, what are the things that helps you most ? What are the things that you can't live without while managing the incidents. Do you have some good screenshots of such a monitoring software ? Since we choosed to develop our own system instead of buying a big system, there are lots of things we may miss, and we are brainstorming here. I need some key points that most crucial in incident management and monitoring. Thanks.

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• Is there a way to have a working search bar in Explorer with Windows Search Service disabled?

  - by Desmond Hume

  I had to disable Windows Search Service (turn it off in Windows Features) for the reason that it was constantly using the hard drive in an excessive way (maybe because I've got very large quantities of files on my PC), noticeably slowing down my computer, and the Windows.edb database file grew way too large, about 2.5 GB in size. But the side-effect of it is that now the search bar is gone from any Explorer window and I miss this useful feature. So my question is, is there a way to stop Windows Search Service torturing my hard drive and still being able to search for files and folders directly from Explorer, perhaps using some third-party software?

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• Control scheduled tasks execution

  - by SJuan76

  We are a small shop. I am mainly a programmer, but due to being the only one that risks to manage our servers, the task has fallen on me (yet I it is still a secondary function so I cannot give it too much time). Over the course of years we have needed to create a decent number of .bat scripts that run as scheduled tasks in our servers (dump DB servers, SVN servers, copy files, etc.). Manually checking that everyone has proceeded ok is a time consuming task. I could get them to send an email on completion, but then I would get swarmed by lots of emails each morning. If I setup them to only e-mail on failure, I might miss the instances where the error causes the task to abort (or even not to start). Are there other alternatives? We are currently using Windows 2003 R2, but we are thinking of adding some Linux server soon, so a cross-platform solution would be best.

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• Squid stale-while-revalidate not working when max-age=0

  - by Wiliam

  Squid 2.7 always reaches backend, expected is to reach backend using stale-while-revalidate only when cache expires, not when client triggers max-age=0. Script: <?php header('Cache-Control: public, max-age=10, stale-if-error=200, stale-while-revalidate=500'); header("Last-Modified: " . gmdate("D, d M Y H:i:s") . " GMT"); sleep(2); die("OK"); And squid config: # http_port public_ip:port accel defaultsite= default hostname, if not provided http_port 80 accel defaultsite=mydomain.com # IP and port of your main application server (or multiple) cache_peer 127.0.0.1 parent 8000 0 no-query allow-miss originserver name=main # Do not tell the world that which squid version we're running httpd_suppress_version_string on # Remove the Caching Control header for upstream servers header_access Cache-Control deny all #header_access Last-Modified deny all # log all incoming traffic in Apache format logformat combined %>a %ui %un [%tl] "%rm %ru HTTP/%rv" %Hs %<st "%{Referer}>h" "%{User-Agent}>h" %Ss:%Sh access_log /usr/local/squid/var/logs/squid.log combined all cache_effective_user squid refresh_pattern . 10080 90% 999999 ignore-no-cache override-expire ignore-private icp_port 0

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• Why doesn't my PHP install see the MySQL extension?

  - by Evan Padd

  So I just set up PHP (Version 5.2.17), MySQL (5.5.28), and Apace (2.2) on my Windows 7 computer. I want to test a mysql connection, but the mysql extension is apparently not loaded (based on phpinfo()). Here's what I did: Changed the extension dir in the php.ini (extension_dir = ".;c:\php\ext") and uncommented the extension=php_mysql.dll line Copied libmysql.dll to the Apache's bin directory Added C:\php to the system's $PATH Restarted the server, then the computer And it's still not working. What did I miss? EDIT: I'm looking through phpinfo()'s outout and it says: "Server API | Apache 2.0 Handler" and I'm running 2.2. Is that a problem?

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• Configuring Linux Network

  - by Reiler

  Hi I'm working on some software, that runs on a Centos 5.xx installation. I'ts not allowed for our customers to log in to Linux, everything is done from Windows applications, developed by us. So we have build a frontend for the user to configure network setup: Static/DHCP, ip-address, gateway, DNS, Hostname. Right now I let the user enter the information in the Windows app, and then write it on the Linux server like this: Write to /etc/resolv.conf: Nameserver Write to /etc/sysconfig/network: Gateway and Hostname Write to /etc/sysconfig/network-scripts/ifcfg-eth0: Ipaddress, Netmask, Bootproto(DHCP or Static) I also (after some time) found out that I was unable to send mail, unless I wrote in /etc/hosts: 127.0.0.1 Hostname All this seems to work, but is there a better/easier way to do this? Also, I read the network configuration nearly the same way, but if I use DHCP, I miss som information, for instance the Ip-address. I know that I can get some information from the commandline (ifconfig), but I dont get for instance Hostname, Gateway and DNS. Is there a commandline tool that will display this?

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• Remote Desktop Software - TeamViewer comparison?

  - by Martin

  Preliminary Note: After reading what I wrote below, I would like to stress that this ain't a TeamViewer ad. It's just that all other tools that I checkked online seem to miss one feature or the other. :-) OK, so I'm currently trying to get a picture of available solutions for remote desktop software. I have found (through personal usage) that TeamViewer pretty much ticks all boxes that I personally would want from any remoting tool. (Specifically it's setup is amazingly trivial.) It supports a wide range of platforms and it's even free for private use, so I'm really quite OK with it. I would be interested if anyone knows of other tools that ticks as many boxes as TeamViewer seems to do.

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• What specs to consider when buying SSD?

  - by penyuan

  When I bought "traditional" hard drives, I have been told to consider specs like RPM (5400, 7200, etc.), buffer size (16MB, 32MB etc.), and interface (IDE, SATA, etc.). (did I miss something?) What about solid state drives (SSD)? What are some important specs to consider in terms of performance and reliability? By the way, are SSDs just as reliable as traditional hard drives now? A couple years ago I heard they're not, but that's a "long time" ago now. Thanks for your answer.

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• How to schedule a biweekly cronjob?

  - by Roman

  crontab(5) defines the following fields: field allowed values ----- -------------- minute 0-59 hour 0-23 day of month 1-31 month 1-12 (or names, see below) day of week 0-7 (0 or 7 is Sun, or use names) and explains: Step values can be used in conjunction with ranges. Following a range with ``/<number>'' specifies skips of the number's value through the range. For example, ``0-23/2'' can be used in the hours field to specify command execution every other hour (the alternative in the V7 standard is ``0,2,4,6,8,10,12,14,16,18,20,22''). So, no biweekly Jobs, as far as my understanding goes. I'm quite sure there are workarounds, what are yours? Or did I miss something?

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• Invoke host's workspace switcher from inside VM

  - by Paul

  When I start a virtual machine (like VMware or VirtualBox) and set it full screen then, from the host OS (in this case Ubuntu), I can beautifully switch to it with the Workspace Switcher. So I switch to the VM like I switch to a virtual screen. But switching back -- from the VM to the host's virtual screens -- seems to be impossible because by entering the VM I loose the host's workspace switcher. Is there a nifty workspace switcher program that runs inside the VM and is able to switch workspaces of the host machine? Edit in light of Frank Thomas' answer, can we configure VirtualBox (or VMware) to not send certain key combinations to the VM, but keep them to the host? Like Super+S. In that approach I would sadly have to miss the nice workspace switcher icon in the guest OS, but that's OK if at least the keyboard trick would work.

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• What is needed for 'Previous Versions' to be visible on the client OS?

  - by Zoredache

  I have servers with Shadow Copies enabled taking snapshots a couple times a day. From the server, if you look at the local devices you can see the Previous Versions being populated reliably. But from remote clients, the ability for an end-user to see the Previous Versions seems to be very hit-or-miss. For the sake of this question you can assume that all my clients are Windows 7 and the Servers are Windows Server 2008 R2. Is there an exhaustive list of everything that is required for end user to see Previous Versions? Are their any requirements for a certain level of share or filesystem permissions, other then read access? Does something need to be open on the firewall, other then what is already in-place for normal Windows networking?

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• How do I open multiple windows when Outlook 2010 starts?

  - by Eric

  OS: Windows 7 64-bit App: Outlook 2010 32-bit Server: Exchange 2010 I'd like to modify Outlook's default startup behavior so that it shows both my Inbox and Calendar when I click my shortcut. I use both of them all day, and know how to just right-click the calendar and select "Open in New Window." I run my inbox on one screen and my calendar on another. I also configured my calendar to be the folder that opens by default when I start Outlook so I don't miss early appointments, but if I could somehow have BOTH open in two separate windows, that would be awesome. Is there a command-line interface or something that can accomplish this? Thanks in advance.

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• Is there a way to make 7zip temporarly uncompress the whole archive when double-clicking on an exe?

  - by Gnoupi

  In WinRAR, one feature which I like is the fact that you can set it to uncompress the whole archive in a temporary place, if you double-click on an .exe file inside the archive opened in WinRAR. Typically, I often download small games, which I just want to try, without the hassle of creating a folder for it, etc. Same for archives containing an installer with its own separate files. In the 7-zip window, if I double-click an exe, it will just extract the exe in a temporary location and launch it. In the small game context (or installer), it means that it will simply fail, because it will miss required files in the same folder. So my question is: Is there a way to make 7-zip extract the whole archive in a temporary folder when launching an exe from inside the archive?

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• Exchange 2007 - One server set-up

  - by devviedev

  I'm trying to set up Exchange 2007 with just one server (not the Transport + Hub configuration, just a Hub). I installed the server with the Hub Role, and it's not accepting SMTP. I changed SMTP so that it relays all emails (it's just an internal server for only internal mails). When I send to username@mydomain in OCW, it works fine. When I send to the same email address via SMTP, it goes to the badmail folder. What did I miss in the Hub set-up?

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• How can I get Visual Studio 2008 to align my assignment operators?

  - by Alison R.

  I had this in Vim and miss it dearly now that I'm confined to Visual Studio. I'd like to take this: MyType type_obj = new MyType(); MyLongerType longer_type_obj = new LongerType() To this: MyType type_obj = new MyType(); LongerType longer_type_obj = new LongerType() I have found some macros for this on the web, but they seem to be for an older version of Visual Studio (< 2008). Here is one from 2000. Edit: Further digging in Google turned up this one: http://www.omegacoder.com/?p=8 It seems to work to align equals signs, but I haven't yet figured out if it can align the local variable names, too. Still no clue as to whether I could just get it to perform this sort of behavior with a Ctrl E+D, although that might not be practical considering how it works. (It aligns going down from the line which currently has focus.)

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• Does Gedit have cool keyboard shortcuts?

  - by Kelp

  I have used Vim before and I love the keyboard shortcuts, but I hate having to copy and paste, so I am looking for a text editor that makes it easier. I have been trying Gedit. It's cool. But I really miss the being to create a new line, going to the end of the line, going to the beginning of the line, deleting a line with keyboard shortcuts. I tried to look up "gedit keyboard shortcuts" but all it came up with was how to save a file. Basic things.

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• Windows Server 2008 SOMETIMES blocks connection to an FTP Site

  - by ssilver2k2

  Hello Everyone Recently, our company has been having issue connecting to a special FTP server that we use offsite to upload small files. We can connect to the test server perfectly fine, but when we use the production ftp, it only randomly connects. If I plug my laptop directly into the modem and pull one of our other static IP addresses, I can connect just fine, but if I use our internal network, it is hit or miss. Also, turning OFF the firewall does NOT change the status of our connection problems. It will still time out. The weird issue is that it sometimes works, and when it does, it instantly asks for credentials and logs us on for that session, but if we disconnect and try again, it may or may not work. This also coincidentally occurred after uninstalling hamachi, and it blew away our internet settings on our Windows Server 2008 box, but everything else is working fine, and it was working fine before hamachi was installed.

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• Mysql dump of slave w/o missing Master data

  - by zooooommmm

  I am fairly new to the whole replication process of mysql so this may be an easy question to answer. I have a master and and slave. I need to set up another slave so obviously I will need to make the dump from the current slave because I CAN NOT take the master offline for a second. How can I be sure that during the time I am making the dump of the current slave database that I do not miss any master data that is newly created over that time? Thanks all.

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• does wordpress auto update work without a cron job?

  - by perler

  I'm a bit on a loss here. Since WP 3.7 you can update your wordpress automatically. Since then it's more hit and miss on several servers here. I would like to understand, if it is enough to enable automatic updates described here and how this would work without a cron job. I'm under the impression right now, that the upgrade is only started, when ever someone logs into the backend, is this correct? If so, is there a way to automate the updates via a cron job?

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• Why are my downloads up to ~1500KByte/sec only, when the ADSL connection locks at 13611Kbit/s?

  - by leladax

  No uploading is going on other than the overhead of downloading which appears to be not high for the abilities of the connection: Only about 30-40KByte/s when the router locks at 1012Kb/s and other direct uploads or uploading overheads can reach more than 100KByte/sec so I don't think it's a congestion at uploading that is doing it. Is there something I miss? Because I assume 13611Kbit/s should be ~1701Kbyte/sec. Is it an overheard at the ADSL level I don't understand? Could it be the ISP doing it? If it's active throttling it can't be on single connections since 2 high speed connections still go up to ~1500KByte/sec. It's not an example on torrents or other complex situations. The tests were on Ethernet, but I doubt the results would be different on wireless. I wonder if the settings of those connections at my end could be doing it, e.g. MTU settings, though I haven't touched the defaults of a common Realtek NIC.

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• ctrl-v key on AIX

  - by antenore

  Hi all, I'm new to AIX and I miss some tricks that work well on other *nix flavors. I need a CTRL sequence in a ksh scripts, like ^[ (CTRL-[) and to do that I'm habit to use the ctrl-v[ , but here it doesn't work. At the moment I'm obliged to use a windows box with putty so I cannot even edit the scripts on my Linux box and transfer the scripts on the AIX server. Do you know why and how I can fix the issue? Thanks in advance Kind regards Antenore.

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• Changed array composition, mdadm --detail still shows the old array size

  - by Prody

  I have a machine with 8 disks. I installed it with my hoster's install automation (it's OVH, I don't have physical access to it). The machine installed correctly, but it made an array that I wanted to change. It created a raid5 array across 5/8 disks and I've changed it to raid10 across 8 disks. I've done this by first --stopping the old array and then --creating the new array. It warned me that a previous array was there, but I chose to continue. So it created the array, spent 10ish hours syncing it and now that it's ready I get this strange behavior: When I fdisk p on it, I see the correct size. But when I mdadm --detail it I see the old array's size even tho I get the new composition and level. When I try to pvcreate on it, i get the old size again for some reason. Did I have to do something else? Did I miss something?

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• nagiosgraph new services not showing

  - by Eleven-Two

  I am using Nagios Core with Nagiosgraph and had only enabled graphing for cpu usage for a while. This worked fine, but now i wanted to add some more services (for example memory usage). The new services are not working (no rrd data is generated). The Nagiosgraph site only says "no data available" and I get no error in apache log, nagiosgraph.log or nagiosgraph-cgi.log. The new services are standard services (nsclient++ MEMUSE for example) and of course they are included in the map file. If I execute the checks manually, it shows also the perfdata. I added the services by enabling the "graphed-service" use. Did I miss something?

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