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  • Typical Service Response Time for software verndors [closed]

    - by Miky D
    I'm trying to find out what are the standard service/tech-support response times that are expected of a software vendor. We're being asked by a customer to enter into an agreement regarding technical support for a software application that we're selling. Basically, I'm interested in the typical turn-around time (i.e. time to respond, time to resolution) based on the severity of the issue. And also, I'm interested in the financial structure of such agreements: i.e. charge/incident, bundle with unlimited incidents/customer etc. Any information or suggestions of where to find such information (even examples of other software vendors websites) would be greatly appreciated!

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  • Create image (EBS AMI) takes forever - possibly caused MySQL Server to break?

    - by fuzzybee
    I'm trying to create an EBS AMI from my running EC2 instance to reuse my LAMP fully configured (for my needs). I got my website up and running yesterday on this EC2 instance my MySQL was working fine until this morning (it's not that difficult to install LAMP thanks to yum so I can't see how I could go wrong with this; having said that, it's always difficult for one to realise his own errors) I have seen "Loading, please wait ..." for a few hours now. How do I know whether this is completed or its progress? Shortly after I tried to create the AMI image from my EC2 instance, I encountered database connection error can't connect to local mysql server through socket '/var/lib/mysql/mysql.sock' I was able to restart mysqld at first. But database connection was down again. This time, I could not restart mysqld anymore. It shows MySQL Daemon failed to start. Could my attempt to create the AMI by any chance cause the MySQL server to reboot or corrupt? I did a lot of searched and have done the following although I think I shouldn't have to do any workaround for MySQL server to work here chown -R mysql.mysql /var/lib/mysql/ I also found this workaround but I'm very reluctant to follow due to my belief and the fact I would need to understand this problem first. Any help would be greatly appreciated. Getting back to searching for a solution for the MySQL server problem ... Thanks, Eric

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  • Using a AWS EC2 Server to host a busy website and I need to set up a loadbalancing

    - by Philip Isaacs
    My company has one EC2 server running on AWS with a MYSQL-DB and Apache on the same instance. This one instance hosts a website built on PHP Zend Framework. The site runs like crap when it starts to get busy with a lot of traffic so I'm looking for some advice on how to set up something that can handle the load better. My first question is should I move the mysql DB on to a separate EC2 instance or perhaps use AWS's RDS service which looks like a nice option. I'm sort of new to some of this but I'm guessing I'll need at least two EC2 instances for serving the website from and some sort of load balancing mechanism to distribute traffic. But maybe not, I'm not sure. Also what are some best practices for how to replicate the data so that they stay in sync on both instances? Okay I know these are a lot of questions. But I don't know where to start so any advice will help.

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  • mRemote and RoyalTS both are not able to RDP connect me to a Windows Server 2008 system?

    - by djangofan
    I am completely stuck on this one. If I start a RDP session independently of these 2 programs everything works fine. My RDP session connects, I click "OK" to accept the "Notice To Users" security message and then it shows me the login screen where I enter my password manually. Now, if I try to use either mRemote or RoyalTS to create this connection, I get the same behavior except that I get a "The user name or password is incorrect." message. Now, I know this cannot be true since I can manually connect with RDP. So, what is the problem with these 2 pieces of software that prevents me from logging in? I have no problems with connecting to Windows XP systems with these programs. Additionally, I wish I knew how to get one of these programs to automatically click the "OK" button on the "Notice To Users" message while automatically attempting to log me in as part of the login process. Can they do that?

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  • VPC SSH port forward into private subnet

    - by CP510
    Ok, so I've been racking my brain for DAYS on this dilema. I have a VPC setup with a public subnet, and a private subnet. The NAT is in place of course. I can connect from SSH into a instance in the public subnet, as well as the NAT. I can even ssh connect to the private instance from the public instance. I changed the SSHD configuration on the private instance to accept both port 22 and an arbitrary port number 1300. That works fine. But I need to set it up so that I can connect to the private instance directly using the 1300 port number, ie. ssh -i keyfile.pem [email protected] -p 1300 and 1.2.3.4 should route it to the internal server 10.10.10.10. Now I heard iptables is the job for this, so I went ahead and researched and played around with some routing with that. These are the rules I have setup on the public instance (not the NAT). I didn't want to use the NAT for this since AWS apperantly pre-configures the NAT instances when you set them up and I heard using iptables can mess that up. *filter :INPUT ACCEPT [129:12186] :FORWARD ACCEPT [0:0] :OUTPUT ACCEPT [84:10472] -A INPUT -i lo -j ACCEPT -A INPUT -i eth0 -p tcp -m state --state NEW -m tcp --dport 1300 -j ACCEPT -A INPUT -d 10.10.10.10/32 -p tcp -m limit --limit 5/min -j LOG --log-prefix "SSH Dropped: " -A FORWARD -d 10.10.10.10/32 -p tcp -m tcp --dport 1300 -j ACCEPT -A OUTPUT -o lo -j ACCEPT COMMIT # Completed on Wed Apr 17 04:19:29 2013 # Generated by iptables-save v1.4.12 on Wed Apr 17 04:19:29 2013 *nat :PREROUTING ACCEPT [2:104] :INPUT ACCEPT [2:104] :OUTPUT ACCEPT [6:681] :POSTROUTING ACCEPT [7:745] -A PREROUTING -i eth0 -p tcp -m tcp --dport 1300 -j DNAT --to-destination 10.10.10.10:1300 -A POSTROUTING -p tcp -m tcp --dport 1300 -j MASQUERADE COMMIT So when I try this from home. It just times out. No connection refused messages or anything. And I can't seem to find any log messages about dropped packets. My security groups and ACL settings allow communications on these ports in both directions in both subnets and on the NAT. I'm at a loss. What am I doing wrong?

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  • Prevent Concurrent File Changes: Windows Server 2003

    - by ThinkBohemian
    I have a program installed that writes configurations to disk installed on Windows Server 2003. When two administrators log into the machine at the same time, the last admin to save will persist their configurations, while the first admin's saves will be lost. Is there any way I can restrict access to a only this program so that only one person can edit it at a time? If not, is it possible to restrict user access to only one program?

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  • Disk doesn't contain a valid partition table

    - by Jeevan Dongre
    I was running a m1.small instance ec2 ubuntu instance. I was running out of disk space, so I upgraded my instance to medium. When I upgraded I actually got 429.5 GB of space and after that I added 10 gb of volume too. When I run the "sudo fdisk -l" command I got this results. Disk /dev/sda1: 8589 MB, 8589934592 bytes 255 heads, 63 sectors/track, 1044 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 Disk /dev/sda1 doesn't contain a valid partition table Disk /dev/sda2: 429.5 GB, 429461078016 bytes 255 heads, 63 sectors/track, 52212 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 Disk /dev/sda2 doesn't contain a valid partition table Disk /dev/sdf: 10.7 GB, 10737418240 bytes 255 heads, 63 sectors/track, 1305 cylinders Units = cylinders of 16065 * 512 = 8225280 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0x00000000 sda1 is the primary parition and sda2 is what I got added upgrading my system to medium. But the problem persists, I am not able to pull the code from git, it is giving me this error. remote: Counting objects: 409, done. remote: Compressing objects: 100% (236/236), done. fatal: write error: No space left on device fatal: index-pack failed

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  • Windows 2003 server RRAS on VPC

    - by Saif
    I'm trying to setup a L2TP VPN server(to give user access on to all my VPN instance) on a Windows 2003 instance running on my VPC. While trying to enable RRAS I'm getting error, "less than two network interfaces were detected on this machine". Eventually it's because there's only one network interface available, the which has private IP. I have elastic IP assigned to this instance as well. But RRAS can't see this. What should I do to RRAS to be able to see the interface with elastic IP?

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  • GPO - Setting not applied, although policy is applied

    - by Kenny Bones
    This is rather strange. In our domain we have several terminal servers and this morning a user reported that no drives are mapped when he logs on to the terminal server. So, I checked Group Policy Results and compare two users. Both users have the exact same policies applied. But for this particular user, the Script section under User Configuration - Policies - Windows Settings is just not there. For the other user, which this is working fine for, it says under the Script section that Winning GPO is Terminal2008, which is the GPO that contains the script section. And the Terminal2008 GPO is applied to both users. Also, the loopback processing is set to Replace. What could be the cause for this? I've never seen this particular issue before. I mean, both users are in the same OU, they log on to the same terminal server and the same policies are applied to both. They do not however have the exact same group memberships, but should that matter? It's not stated that the script should be run only if the user is a member of a certain group either. Not sure if that could be done through that specific setting either.All I know is, the very same policies are applied to both users, in the same OU and the same computer. Meaning, the same policies should be applied? Edit: I just ran Group Policy Results on one of the other terminal servers, which are also in the same OU, and the Scripts section is there! This means that this particular user don't get this setting when he's logged onto this particular server. What could be the cause of this?

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  • Error connecting to Windows 2K3 server over remote desktop

    - by Dan Monego
    I have a Windows 2003 server that gives the following error every time I try to connect over remote desktop: The system cannot log you on due to the following error: The specified domain either does not exist of could not be contacted. Please try again or consult your system administrator. What is the most likely cause of this? Connecting to domain accounts on this server over the console* works normally. *In this case the VMWare console

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  • Opening an oracle database crashes the service [SOLVED]

    - by tundal45
    I am experiencing a weird issue with Oracle where the service started fine after a crash. The database mount went fine as well. However, when I issue alter database open; command, the database does not open, gives a generic cannot connect to the database error & crashes the service. Oracle support has not seen this issue before so it's pretty scary. The fact that there are no logs that give any leads as to what could be causing this is also scary. I was wondering if good folks over at Server Fault had seen something like this or have some insights on things that I could try. It's Oracle 10g running on Windows Server 2003. Thanks, Ashish

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  • HAProxy and Intermediate SSL Certificate Issue

    - by Sam K
    We are currently experiencing an issue with verifying a Comodo SSL certificate on an Ubuntu AWS cluster. Browsers are displaying the site/content fine and showing all the relevant certificate information (at least, all the ones we've checked), but certain network proxies and the online SSL checkers are showing we have an incomplete chain. We have tried the following to try to resolve this: Upgraded haproxy to the latest 1.5.3 Created a concatenated ".pem" file containing all the certificate (site, intermediate, w/ and w/out root) Added an explicit "ca-file" attribute to the "bind" line in our haproxy.cfg file. The ".pem" file verifies OK using openssl. The various intermediate and root certificates are installed and showing in /etc/ssl/certs. But the checks still come back with an incomplete chain. Can anyone advise about anything else we can check or any other changes we can make to try to fix this? Many thanks in advance... UPDATE: The only relevant line from the haproxy.cfg (I believe), is this one: bind *:443 ssl crt /etc/ssl/domainaname.com.pem

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  • Windows 7 x64: TrustedInstalled.exe is missing

    - by DrStalker
    Windows 7 Ultimate x64. The TrustedInstaller service is failing to start with an error about a file missing, and sure enough C:\Windows\servicing\TrustedInstaller.exe is missing. What is the easiest way to restore this file? I can't run SFC from within Windows, because that results in the error "Windows Resource Protection could not start the repair service"... which happens if the trusted installer service is not running.

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  • Two threads in initializer on rails not working

    - by Luccas
    Initially I was using one thread to listen a queue from amazon and works perfectly. aws.rb Thread.new do my_queue = AWS::SQS::Queue.new(SQSADDR['my_queue']) my_queue.poll do |msg| ... but now I appended another thread to listen another queue: ... Thread.new do my_another_queue = AWS::SQS::Queue.new(SQSADDR['my_another_queue']) my_another_queue.poll do |msg| ... and now it seems to not work. Only the last one receives response... What is going on?

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  • Conflicting ip routes with local table on attaching a virtual network interface

    - by user1071840
    I have an EC2 instance with these ip rules: $ sudo ip rule show 0: from all lookup local 32766: from all lookup main 32767: from all lookup default I can attach an elastic network interface to it with a private IP. Say the IP of my machine is 10.1.3.12 and the IP of the interface is 10.1.1.190. As soon as I attach the interface to my machine a new entry is added to the routing policy and local routing table: sudo ip rule show 0: from all lookup local 32765: from 10.1.1.190 lookup 10003 32766: from all lookup main 32767: from all lookup default $ sudo ip route show table local broadcast 10.1.1.0 dev eth3 proto kernel scope link src 10.1.1.190 local 10.1.1.190 dev eth3 proto kernel scope host src 10.1.1.190 broadcast 10.1.1.255 dev eth3 proto kernel scope link src 10.1.1.190 broadcast 10.1.3.0 dev eth0 proto kernel scope link src 10.1.3.12 local 10.1.3.12 dev eth0 proto kernel scope host src 10.1.3.12 broadcast 10.1.3.255 dev eth0 proto kernel scope link src 10.1.3.12 broadcast 127.0.0.0 dev lo proto kernel scope link src 127.0.0.1 local 127.0.0.0/8 dev lo proto kernel scope host src 127.0.0.1 local 127.0.0.1 dev lo proto kernel scope host src 127.0.0.1 broadcast 127.255.255.255 dev lo proto kernel scope link src 127.0.0.1 I can send traffic to this ENI directly from a host that can have the same IP as the host the ENI is attached to. This is where the problem starts. I ran tcpdump on the port in question and saw multiple SYNs going to the ENI with src '10.1.3.12' and destination '10.1.1.190' but didn't see even a single ACK. In my understanding if ACKs were being sent from the ENI they'd have destination as 10.1.3.12 i.e. the same as the local machine's IP and such packets will now be routed as local packets matching local routing policy: local 10.1.3.12 dev eth0 proto kernel scope host src 10.1.3.12 I'd like to send all the packets originating from 10.1.1.190 (my ENI) to go back on the same interface i.e. eth3 in this case. Contents of the nee table 10003 are: $ sudo ip route show table 10003 default via 10.1.1.1 dev eth3 I think I can do the following: I don't know if its possible but probably decrease the priority of local table so the packets match the table 10003. Use iptables to mangle these packets and update the local table route to include the mark information But I'm not sure if these are the right approaches.

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  • Process keeps creating dump files

    - by Pieter
    We have a Delphi application running on a terminal server that keeps generating dump files. For the same PID, it keeps creating dump files with an interval of around 1 second until the process is killed manually. Another weird thing is the name of the dump files: ±_minidump_default_pid_7916_tid_x6590_2012_6_18_13_48_40.dmp ÷_minidump_default_pid_7916_tid_x6590_2012_6_18_13_48_42.dmp k_minidump_default_pid_7916_tid_x6590_2012_6_18_13_48_39.dmp Ô_minidump_default_pid_7916_tid_x6590_2012_6_18_13_48_41.dmp Ž_minidump_default_pid_7916_tid_x6590_2012_6_18_13_48_40.dmp The dump files aren't telling us much and we would like to have a suggestion where we should start looking.

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  • EC2 Auto-Scaling with Spot and On-Demand Instances?

    - by platforms
    I'm looking to optimize the cost of our auto-scaling EC2 groups by having them launch spot instances instead of on-demand instances. What I really want is to be able to keep some servers in the group as on-demand instances, regardless of what happens to the spot instance pricing market. Then I want any additional servers in the group, above my configured minimum, to be spot instances. I'm generally OK with the delay in adding servers via spot requests. I can't seem to find any way to do this and I've tried to scour the AWS documentation. It appears that an ASG can either be on-demand or spot, but not a hybrid. I could possibly manually add an on-demand instance to the Elastic Load Balancer assigned to the auto-scaling group, but then the load of that server would not be factored into the auto-scaling measurements and triggers. I suppose I could enter a ridiculously high bid price in order to ensure that I always get the servers I need, but then I look at the pricing history and see occasional large spikes. The AWS documentation is at odds with itself, since in one place it says that if you enter a server minimum, that number is "ensured" to be there. But then when you read about spot instances, there are no assurances. The price differential for spot is compelling, so I'd like to leverage that as much as I can while still maintaining an always-on baseline. Is this possible?

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  • how to create a home server ?

    - by Eva
    i download appserv and install on my computer and set the default ip in my Default Gateway but when other people want to connect to my home server , they get the error of time out ! what am i going to do ? my server address : http://192.168.210.230/ and my firewall is now off ! also my antivirus pls help me . Thanks in advance

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  • What type of amazon instance should I use and do I need auto scaling and load balancing?

    - by Navetz
    Hi I am looking to release a website that will initially have large amounts of uploads from users. The first will be 65GB and the rest will probably be close to 1TB. They could happen simultaneously. My question is what type of amazon server instance would be best for this? The website is just being released so the traffic wont be very high. I have been using a micro instance for development but it is time to launch and I need more power. Should I use auto scaling and a load balancer to increase the number of instances when I need it or Will a small or medium instance do the trick? If I do use auto scaling and load balancing how do I handle things like sessions and the database/file lookups? Does one instance become the primary instance and the rest become clones?

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  • Amazon EC2 Elastic Load Balancing - strategy for zero downtime server restart

    - by Yoga
    I have 5 web servers (Apache/mod_perl) behind Amazon EC2 Elastic Load Balancing, when I deploy codes to the web servers, I am doing this.. For each machine, shutdown the Apache Update the code Start over the server and proceed to the next server I think when my server is shutdown, ELB will not distribute request to my server, but how about the request still serving? I think a better approach is Stop accepting new request from ELB Sleep for sometimes, shutdown web server only if all requests are responded Update the codes Start the server again But how to perform (1) and (2) from my local sever? Do I need to use AWS API? or other easy way to do it? Thanks.

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  • "service"-command and environment variables

    - by varesa
    I am trying to start a service that requires a env. variable to be set to certain path. I set this variable in "/etc/profile.d/". However when I start this service using the service command, it doesn't work. man service: service runs a System V init script in as predictable environment as possible, removing most environment variables and with current working directory set to /. So it seems that service is removing my variables. How should I set the variables up to keep them from being removed. Or is that something i should not do. I could start the service manually using the init-scripts, or even hardcode the path into the script, but I'd like to know how to use it with the service command.

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  • If my Remote Desktop Connection Broker server goes down, can users still access my two Terminal Servers?

    - by Frank Owen
    I would like to setup the Remote Desktop Connection Broker to allow better load balancing of the two terminal servers we have as well as allowing the user to re-establish to the correct server if they get disconnected. My worry is, if I set this up and the server this service is running goes down, does the terminal server stop accepting connections or will they just lose the benefit of having RDCB turned on? I don't want to add another point of failure in this equation unless I have to.

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  • Can a Windows process continue between sessions?

    - by sofakng
    I'd like to start a process when the PC starts up but before the user logs in. Then, after the user logs in they see the console/gui for already running process. If they logoff, the process will continue to run in the background until they log back in again. Is this possible in Windows Server 2008 R2? It seems perfect for daemon/server applications.

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