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  • MSSQL: Copying data from one database to another

    - by DigiMortal
    I have database that has data imported from another server using import and export wizard of SQL Server Management Studio. There is also empty database with same tables but it also has primary keys, foreign keys and indexes. How to get data from first database to another? Here is the description of my crusade. And believe me – it is not nice one. Bugs in import and export wizard There is some awful bugs in import and export wizard that makes data imports and exports possible only on very limited manner: wizard is not able to analyze foreign keys, wizard wants to create tables always, whatever you say in settings. The result is faulty and useless package. Now let’s go step by step and make things work in our scenario. Database There are two databases. Let’s name them like this: PLAIN – contains data imported from remote server (no indexes, no keys, no nothing, just plain dumb data) CORRECT – empty database with same structure as remote database (indexes, keys and everything else but no data) Our goal is to get data from PLAIN to CORRECT. 1. Create import and export package In this point we will create faulty SSIS package using SQL Server Management Studio. Run import and export wizard and let it create SSIS package that reads data from CORRECT and writes it to, let’s say, CORRECT-2. Make sure you enable identity insert. Make sure there are no views selected. Make sure you don’t let package to create tables (you can miss this step because it wants to create tables anyway). Save package to SSIS. 2. Modify import and export package Now let’s clean up the package and remove all faulty crap. Connect SQL Server Management Studio to SSIS instance. Select the package you just saved and export it to your hard disc. Run Business Intelligence Studio. Create new SSIS project (DON’T MISS THIS STEP). Add package from disc as existing item to project and open it. Move to Control Flow page do one of following: Remove all preparation SQL-tasks and connect Data Flow tasks. Modify all preparation SQL-tasks so the existence of tables is checked before table is created (yes, you have to do it manually). Add new Execute-SQL task as first task in control flow: Open task properties. Assign destination connection as connection to use. Insert the following SQL as command:   EXEC sp_MSForEachTable 'ALTER TABLE ? NOCHECK CONSTRAINT ALL' GO   EXEC sp_MSForEachTable 'DELETE FROM ?' GO   Save task. Add new Execute-SQL task as last task in control flow: Open task properties. Assign destination connection as connection to use. Insert the following SQL as command:   EXEC sp_MSForEachTable 'ALTER TABLE ? CHECK CONSTRAINT ALL' GO   Save task Now connect first Execute-SQL task with first Data Flow task and last Data Flow task with second Execute-SQL task. Now move to Package Explorer tab and change connections under Connection Managers folder. Make source connection to use database PLAIN. Make destination connection to use database CORRECT. Save package and rebuilt the project. Update package using SQL Server Management Studio. Some hints: Make sure you take the package from solution folder because it is saved there now. Don’t overwrite existing package. Use numeric suffix and let Management Studio to create a new version of package. Now you are done with your package. Run it to test it and clean out all the errors you find. TRUNCATE vs DELETE You can see that I used DELETE FROM instead of TRUNCATE. Why? Because TRUNCATE has some nasty limits (taken from MSDN): “You cannot use TRUNCATE TABLE on a table referenced by a FOREIGN KEY constraint; instead, use DELETE statement without a WHERE clause. Because TRUNCATE TABLE is not logged, it cannot activate a trigger. TRUNCATE TABLE may not be used on tables participating in an indexed view.” As I am not sure what tables you have and how they are used I provided here the solution that should work for all scenarios. If you need better performance then in some cases you can use TRUNCATE table instead of DELETE. Conclusion My conclusion is bitter this time although I am very positive guy. It is A.D. 2010 and still we have to write stupid hacks for simple things. Simple tools that existed before are long gone and we have to live mysterious bloatware that is our only choice when using default tools. If you take a look at the length of this posting and the count of steps I had to do for one easy thing you should treat it as a signal that something has went wrong in last years. Although I got my job done I would be still more happy if out of box tools are more intelligent one day. References T-SQL Trick for Deleting All Data in Your Database (Mauro Cardarelli) TRUNCATE TABLE (MSDN Library) Error Handling in SQL 2000 – a Background (Erland Sommarskog) Disable/Enable Foreign Key and Check constraints in SQL Server (Decipher)

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  • Interview with Geoff Bones, developer on SQL Storage Compress

    - by red(at)work
    How did you come to be working at Red Gate? I've been working at Red Gate for nine months; before that I had been at a multinational engineering company. A number of my colleagues had left to work at Red Gate and spoke very highly of it, but I was happy in my role and thought, 'It can't be that great there, surely? They'll be back!' Then one day I visited to catch up them over lunch in the Red Gate canteen. I was so impressed with what I found there, that, three days later, I'd applied for a role as a developer. And how did you get into software development? My first job out of university was working as a systems programmer on IBM mainframes. This was quite a while ago: there was a lot of assembler and loading programs from tape drives and that kind of stuff. I learned a lot about how computers work, and this stood me in good stead when I moved over the development in the 90s. What's the best thing about working as a developer at Red Gate? Where should I start? One of the great things as a developer at Red Gate is the useful feedback and close contact we have with the people who use our products, either directly at trade shows and other events or through information coming through the product managers. The company's whole ethos is built around assisting the user, and this is in big contrast to my previous development roles. We aim to produce tools that people really want to use, that they enjoy using, and, as a developer, this is a great thing to aim for and a great feeling when we get it right. At Red Gate we also try to cut out the things that distract and stop us doing our jobs. As a developer, this means that I can focus on the code and the product I'm working on, knowing that others are doing a first-class job of making sure that the builds are running smoothly and that I'm getting great feedback from the testers. We keep our process light and effective, as we want to produce great software more than we want to produce great audit trails. Tell us a bit about the products you are currently working on. You mean HyperBac? First let me explain a bit about what HyperBac is. At heart it's a compression and encryption technology, but with a few added features that open up a wealth of really exciting possibilities. Right now we have the HyperBac technology in just three products: SQL HyperBac, SQL Virtual Restore and SQL Storage Compress, but we're only starting to develop what it can do. My personal favourite is SQL Virtual Restore; for example, I love the way you can use it to run independent test databases that are all backed by a single compressed backup. I don't think the market yet realises the kind of things you do once you are using these products. On the other hand, the benefits of SQL Storage Compress are straightforward: run your databases but use only 20% of the disk space. Databases are getting larger and larger, and, as they do, so does your ROI. What's a typical day for you? My days are pretty varied. We have our daily team stand-up meeting and then sometimes I will work alone on a current issue, or I'll be pair programming with one of my colleagues. From time to time we give half a day up to future planning with the team, when we look at the long and short term aims for the product and working out the development priorities. I also get to go to conferences and events, which is unusual for a development role and gives me the chance to meet and talk to our customers directly. Have you noticed anything different about developing tools for DBAs rather than other IT kinds of user? It seems to me that DBAs are quite independent minded; they know exactly what the problem they are facing is, and often have a solution in mind before they begin to look for what's on the market. This means that they're likely to cherry-pick tools from a range of vendors, picking the ones that are the best fit for them and that disrupt their environments the least. When I've met with DBAs, I've often been very impressed at their ability to summarise their set up, the issues, the obstacles they face when implementing a tool and their plans for their environment. It's easier to develop products for this audience as they give such a detailed overview of their needs, and I feel I understand their problems.

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  • Certify August Updates

    - by Sadia2
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We have added some release and platform certifications to MOS Certify. Applications : Oracle Demantra Demand Management 7.3.1.5, Oracle Demantra Predictive Trade Planning 7.3.1.5, Oracle Demantra Sales and Operations Planning 7.3.1.5 Database: Oracle Database Client 12.1.0.1.0 11.2.0.4.0, Oracle Clusterware 11.2.0.4.0, Oracle Database 11.2.0.4.0, Oracle Real Application Clusters 11.2.0.4.0 E-Business Suite: Oracle E-Business Suite 12.1.3, Oracle E-Business Suite 12.1.2, Oracle E-Business Suite 12.1.1, Oracle E-Business Suite 12.0.6, Oracle E-Business Suite 11.5.10.2 Edge Applications: Oracle Transportation Management 6.3.2 Enterprise Manager: Oracle Application Management Pack for Oracle E-Business Suite 12.1.0.1.0 Fusion Middleware: Discoverer Administrator 11.1.1.6.0, Discoverer Desktop 11.1.1.6.0, Forms Builder 11.1.1.6.0, Oracle Application Development Framework 11.1.1.6.0, Oracle Application Development Runtime 11.1.1.6.0, Oracle Business Intelligence Publisher 11.1.1.6.0, Oracle Directory Services Manager 11.1.1.6.0, Oracle Forms 11.1.1.6.0, Oracle GoldenGate 11.1.1.1.0, 11.1.1.1.2, 11.1.1.1.1, Oracle GoldenGate Application Adapters 11.1.1.1.1, Oracle Identity and Access Management 11.1.2.0.0, 11.1.2.1.0, Oracle Identity Federation 11.1.1.6.0, Oracle Real-Time Decision Load Generator 11.1.1.7.0, Oracle Real-Time Decision Studio 11.1.1.7.0, Oracle Real-Time Decisions 11.1.1.6.0, Oracle Reports 11.1.1.6.0, Oracle Segmentation Server 11.1.1.6.0, Oracle Virtual Directory 11.1.1.6.0, Oracle Web Cache 11.1.1.6.0, Oracle WebCenter Content Imaging 11.1.1.8.0, Oracle WebCenter Content Inbound Refinery Server 11.1.1.8.0, Oracle WebCenter Content Records 11.1.1.8.0, Oracle WebCenter Content Rights 11.1.1.8.0, Oracle WebCenter Content UI 11.1.1.8.0, Oracle WebCenter Enterprise Capture 11.1.1.8.0, Oracle WebCenter Portal 11.1.1.8.0, Oracle WebCenter Sites 11.1.1.8.0, Oracle WebCenter Sites: CIP for EMC Documentum 11.1.1.8.0, Oracle WebCenter Sites: CIP for File Systems and MS SharePoint 11.1.1.8.0, Oracle WebCenter Sites: Community-Gadgets 11.1.1.8.0, Oracle WebCenter Sites: Explorer 11.1.1.8.0, Oracle WebCenter Universal Content Management 11.1.1.8.0, Reports Builder 11.1.1.6.0, Oracle WebCenter Content Records 11.1.1.8.0, Oracle WebCenter Content Rights 11.1.1.8.0, Oracle WebCenter Content UI 11.1.1.8.0, Oracle WebCenter Sites: Developer Tools 11.1.1.8.0 FSGBU Insurance Group : Oracle Health Insurance Claims 2.13.3.0.0, 2.13.2.0.0, 2.13.1.0.0 JD Edwards EnterpriseOne: JD Edwards EnterpriseOne Tools 9.1.3.0, 9.1.2.0, 9.1.0.0 JD Edwards World: JD Edwards World Service Enablement A93SE, A931SE PeopleSoft: PeopleSoft PeopleTools 8.52 Siebel Enterprise: Siebel Application Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel CRM Desktop Client 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Database Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel HI Web Client 8.2.2.2.0, 8.1.1.9.0, Siebel Gateway Server 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Outlook Add-in Client 8.2.2.2.0, Siebel Remote Client 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Tools Client 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0, Siebel Web Server Extension 8.2.2.4.0, 8.2.2.3.0, 8.2.2.2.0, 8.1.1.11.0, 8.1.1.10.0, 8.1.1.9.0 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;}

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  • CodePlex Daily Summary for Sunday, January 02, 2011

    CodePlex Daily Summary for Sunday, January 02, 2011Popular ReleasesWii Backup Fusion: Wii Backup Fusion 1.0: - Norwegian translation - French translation - German translation - WBFS dump for analysis - Scalable full HQ cover - Support for log file - Load game images improved - Support for image splitting - Diff for images after transfer - Support for scrubbing modes - Search functionality for log - Recurse depth for Files/Load - Show progress while downloading game cover - Supports more databases for cover download - Game cover loading routines improvedAutoLoL: AutoLoL v1.5.1: Fix: Fixed a bug where pressing Save As would not select the Mastery Directory by default Unexpected errors are now always reported to the user before closing AutoLoL down.* Extracted champion data to Data directory** Added disclaimer to notify users this application has nothing to do with Riot Games Inc. Updated Codeplex image * An error report will be shown to the user which can help the developers to find out what caused the error, this should improve support ** We are working on ...Random password generator written in F#.: VS 2010 solution + exe: Download a VS 2010 solution (unzip before opening) or a ready to go exe.TortoiseHg: TortoiseHg 1.1.8: TortoiseHg 1.1.8 is a minor bug fix release, with minor improvementsBlogEngine.NET: BlogEngine.NET 2.0: Get DotNetBlogEngine for 3 Months Free! Click Here for More Info 3 Months FREE – BlogEngine.NET Hosting – Click Here! If you want to set up and start using BlogEngine.NET right away, you should download the Web project. If you want to extend or modify BlogEngine.NET, you should download the source code. If you are upgrading from a previous version of BlogEngine.NET, please take a look at the Upgrading to BlogEngine.NET 2.0 instructions. To get started, be sure to check out our installatio...BloodSim: BloodSim - 1.3.0.0: - Added tally for number of boss swings and swing avoids - Removed a large number of options that were carried over from Beta and are no longer relevant - Changed stat entry to use Rating format for Dodge, Parry, Haste and Mastery - Rearranged Settings interface - BloodSim will now check for updates on startup and notify the user if a new version is available - Added option to Show/Hide the Simulation Log to increase speed during large simulationsEnhSim: EnhSim 2.2.8 ALPHA: 2.2.8 ALPHAThis release supports WoW patch 4.03a at level 85 To use this release, you must have the Microsoft Visual C++ 2010 Redistributable Package installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=A7B7A05E-6DE6-4D3A-A423-37BF0912DB84 To use the GUI you must have the .NET 4.0 Framework installed. This can be downloaded from http://www.microsoft.com/downloads/en/details.aspx?FamilyID=9cfb2d51-5ff4-4491-b0e5-b386f32c0992 Rebuilt Feral Spir...Free Silverlight & WPF Chart Control - Visifire: Visifire SL and WPF Charts v3.6.6 Released: Hi, Today we are releasing final version of Visifire, v3.6.6 with the following new feature: * TextDecorations property is implemented in Title for Chart. * TitleTextDecorations property is implemented in Axis. * MinPointHeight property is now applicable for Column and Bar Charts. Also this release includes few bug fixes: * ToolTipText property of DataSeries was not getting applied from Style. * Chart threw exception if IndicatorEnabled property was set to true and Too...StyleCop Compliant Visual Studio Code Snippets: Visual Studio Code Snippets - January 2011: StyleCop Compliant Visual Studio Code Snippets Visual Studio 2010 provides C# developers with 38 code snippets, enhancing developer productivty and increasing the consistency of the code. Within this project the original code snippets have been refactored to provide StyleCop compliant versions of the original code snippets while also adding many new code snippets. Within the January 2011 release you'll find 82 code snippets to make you more productive and the code you write more consistent!...WPF Application Framework (WAF): WPF Application Framework (WAF) 2.0.0.2: Version: 2.0.0.2 (Milestone 2): This release contains the source code of the WPF Application Framework (WAF) and the sample applications. Requirements .NET Framework 4.0 (The package contains a solution file for Visual Studio 2010) The unit test projects require Visual Studio 2010 Professional Remark The sample applications are using Microsoft’s IoC container MEF. However, the WPF Application Framework (WAF) doesn’t force you to use the same IoC container in your application. You can use ...DocX: DocX v1.0.0.11: Building Examples projectTo build the Examples project, download DocX.dll and add it as a reference to the project. OverviewThis version of DocX contains many bug fixes, it is a serious step towards a stable release. Added1) Unit testing project, 2) Examples project, 3) To many bug fixes to list here, see the source code change list history.Cosmos (C# Open Source Managed Operating System): 71406: This is the second release supporting the full line of Visual Studio 2010 editions. Changes since release 71246 include: Debug info is now stored in a single .cpdb file (which is a Firebird database) Keyboard input works now (using Console.ReadLine) Console colors work (using Console.ForegroundColor and .BackgroundColor)Paint.NET PSD Plugin: 1.6.0: Handling of layer masks has been greatly improved. Improved reliability. Many PSD files that previously loaded in as garbage will now load in correctly. Parallelized loading. PSD files containing layer masks will load in a bit quicker thanks to the removal of the sequential bottleneck. Hidden layers are no longer made visible on save. Many thanks to the users who helped expose the layer masks problem: Rob Horowitz, M_Lyons10. Please keep sending in those bug reports and PSD repro files!Facebook C# SDK: 4.1.1: From 4.1.1 Release: Authentication bug fix caused by facebook change (error with redirects in Safari) Authenticator fix, always returning true From 4.1.0 Release Lots of bug fixes Removed Dynamic Runtime Language dependencies from non-dynamic platforms. Samples included in release for ASP.NET, MVC, Silverlight, Windows Phone 7, WPF, WinForms, and one Visual Basic Sample Changed internal serialization to use Json.net BREAKING CHANGE: Canvas Session is no longer supported. Use Signed...Euro for Windows XP: ChangeRegionalSettings 1..0: *Simple MVVM Toolkit for Silverlight: Simple MVVM Toolkit v1: The download simply consists of a zip file, which contains the following folder structure: Toolkit - Helpers - Snippets - Templates Samples - SimpleMvvm-Main - SimpleMvvm-Other Misc - Images - Template Files NOTE: Before extracting the contents of the zip file, be sure to unblock the file (right-click, properties, unblock). In Toolkit\Helpers you'll find a Project folder with the source code and a Binaries folder with the toolkit assemblies. You can either reference SimpleMvvmToolkit.dll ...C# Sqlite For WP7: Preview 1: Preview 1, needs more testing and verification.SuperWebSocket, a .NET WebSocket Server: Certificate Creator: It is used for creating certificate file for test secure websocket.SuperSocket, an extensible socket application framework: SuperSocket 1.3 beta 3: Below changes have been done in this release: improved logging architecture simplified custom protocol implementation added max command length limitation fixed a bug that closing connection by client will cause server hight CPU usage in sync modeRocket Framework (.Net 4.0): Rocket Framework for Windows V 1.0.0: Architecture is reviewed and adjusted in a way so that I can introduce the Web version and WPF version of this framework next. - Rocket.Core is introduced - Controller button functions revisited and updated - DB is renewed to suite the implemented features - Create New button functionality is changed - Add Question Handling featuresNew ProjectsClearCaseTool: Projeto para administração do ClearCase da RationalCucumber Integration for TFS: Continuous Integration for Cucumber tests within TFS. This project gives you the ability to run cucumber profiles containing specified features and return a result that TFS can interpret as a passing or failing test. DDM Warband Tool: DDM Warband Tool helps you create warbands for the Dungeons and Dragons Miniatures Game. It allows you to filter and sort figures, create legal warbands, view the stat cards, and print out that cards. The code is written in C# 3.EnvTools: EnvTools is project that consists of several command-line and UI tools for environment variables management. Major two scenarios are user/system wide environment changes and on-the-fly processes's environment changes.ezNetBlog: ezNetBlog is a barebone blog system running on .Net Framework 2.0 (or above) developed in Visual Studio 2010. FileDB - A file database to store files: FileDB is a free, fast, lightweight C# (v3.5) DLL project to store, retrive and delete files using a single file container on disk. Ideal for store small, medium or big files without databases and keep organized on a single disk file.Flat File Parser: A flat file parser capable of loading in complete or partial flat text files. It will convert each row in the file into a standard CLR object. Non-String types such as int, float, datetime are supported, even complex types can be parsed.gr1d.org SDK: gr1d.org SDKmd2html - Markdown to HTML conversion tool: This program will convert markdown text files to HTML files, using the Markdown.Sharp implementation. Written in C# 3.0 for .NET 3.5.My Simple Diary: A project I am working on so that we can log our day to day activitys. The idea is that my kids can tell me what they learnt today, and di that was interesting, and then we can log it. I am really hoping that people can maybe look at what I have done, and maybe help me.Neil and Friends Leaning Project: This is a place for us to place source code while we learn. nothin to see here except the very basic stuff... calculating circles, maby a db connection or two. Nothing spectacular.NES EMU 7: NES EMU 7 is a Nintendo Entertainment System emulator for Windows Phone 7.OneDay: OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay OneDay Open Studio: The revival of http://oside.codeplex.com, Open Studio is a free .NET IDE written in C# for the .NET framework 4.0. Positive: ERP in XAFSheHuiShiJianold: ?????????Traveler: A file system explorer: The Traveler application is a like Windows Explorer with some unique features including working mapping playlists to file selections and duplicate file finding.Windows Phone Controls: Long term purpose of this project is to create commonly used control for Windows Phone 7 Silverlight applications. First control I am working on is Calendar control.?????????? ??????????: Cool Stuff

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • Easing the Journey to the Private Cloud with Oracle Consulting

    - by MichaelM-Oracle
    By Sanjai Marimadaiah, Senior Director, Strategy & Business Development – Cloud Solutions, Oracle Consulting Services Business leaders are now leading the charge on how their firms can profit from cloud solutions. Agility and innovation are becoming the primary drivers of the business case for the cloud, even more than the anticipated cost savings. Leaders need to find the right strategy and optimize the use of cloud-based applications across their enterprise-computing infrastructure. The Problem – Current State With prevalent IT practices, many organizations find that they run multiple IT solutions serving similar business needs. This has led to the proliferation of technology stacks, for example: Oracle 10g on Sun T4 running Solaris 9; Oracle 11g on Exadata running Linux; or Oracle 12c on commodity x86 servers. This variance has a huge impact on an organization’s agility and expenses, and requires IT professionals with varied skills as well as on-going training for different systems and tools. Fortunately there is a practical business strategy to overcome this unneeded redundancy. Thus begins a journey to the right cloud computing solution. The Solution – Cloud Services from Oracle Consulting Services (OCS) Oracle Consulting Services (OCS ) works closely with our clients as trusted advisors to proactively respond to business needs and IT concerns. OCS understands that making the transition to cloud solutions begins with a strategic conversation, based on its deep expertise for successfully completing private cloud service engagements with several companies. For a journey to the cloud, Oracle Consulting Services leads the client through four phases– standardization, consolidation, service delivery, and enterprise cloud – to achieve optimal returns. Phase 1 - Standardization Oracle Consulting Services (OCS) works with clients to evaluate their business requirements and propose a set of standard solutions stacks for various IT solutions. This is an opportune time to evaluate cloud ready solutions, such as Oracle 12c, Oracle Exadata, and the Oracle Database Appliance (ODA). The OCS consultants, together with the delivery team, then turn to upgrading and migrating existing solution stacks to standardized offerings. OCS has the expertise and tools to complete this stage in a fraction of the time required by other IT services companies. Clients quickly realize cost savings in tools, processes, and type/number of resources required. This standardization also improves agility of the IT organizations and their abilities to respond to the needs of various business units. Phase 2 - Consolidation During the consolidation phase, OCS consultants programmatically consolidate hundreds of databases into a smaller number of servers to improve utilization, reduce floor space, and optimize maintenance costs. Consolidation helps clients realize huge savings in CapEx investments and shrink OpEx costs. The use of engineered systems, such as Oracle Exadata, greatly reduces the client’s risk of moving to a new solution stack. OCS recommends clients to pursue Phase 1 (Standardization) and Phase 2 (Consolidation) simultaneously to reduce the overall time, effort, and expense of the cloud journey. Phase 3 - Service Delivery Once a client is on a path of standardization and consolidation, OCS consultants create Service Catalogues based on the SLAs requirements and the criticality of the solutions. The number and types of Service Catalogues (Platinum, Gold, Silver, Bronze, etc.) vary from client to client. OCS consultants also implement a variety of value-added cloud solutions, including monitoring, metering, and charge-back solutions. At this stage, clients are able to achieve a high level of understanding in their cloud journey. Their IT organizations are operating efficiently and are more agile in responding to the needs of business units. Phase 4 - Enterprise Cloud In the final phase of the cloud journey, the economics of the IT organizations change. Business units can request services on-demand; applications can be deployed and consumed on a pay-as-you-go model. OCS has the expertise and capabilities to establish processes, programs, and solutions required for IT organizations to transform how they interact with business units. The Promise of Cloud Solutions Depending the size and complexity of their business model, some clients are able to abbreviate some phases of their cloud journey. Cloud solutions are still evolving and there is rapid pace of innovation to transform how IT organizations operate. The lesson is clear. Cloud solutions hold a lot of promise for business agility. Business leaders can now leverage an additional set of capabilities and services. They can ramp up their pace of innovation. With cloud maturity, they can compete more effectively in their respective markets. But there are certainly challenges ahead. A skilled consulting services partner can play a pivotal role as a trusted advisor in the successful adoption of cloud solutions. Oracle Consulting Services has expertise and a portfolio of services to help clients succeed on their journey to the cloud.

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  • Swap partition not recognized (The disk drive with UUID=... is not ready yet or not present)

    - by ladaghini
    I think I had an encrypted swap partition, because I chose to encrypt my home directory during the installation. I believe that's what the line with /dev/mapper/cryptswap1 ... in my /etc/fstab is all about. I did something to bork my swap because on the next boot, I got a message (paraphrased): The disk drive for /dev/mapper/cryptswap1 is not ready yet or not present. Wait to continue. Press S to skip or M to manually recover. (As a side note, pressing S or M seemed to do nothing different from just waiting.) Here's what I've tried: This tutorial on how to fix the swap partition not mounting. However, in the above, the mkswap command fails because the device is busy. So I booted from a live USB, ran GParted to reformat the swap partition (which showed up as an unknown fs type), and chrooted into the broken system to try that tutorial again. I also adjusted /etc/initramfs-tools/conf.d/resume and /etc/fstab to reflect the new UUID generated from formatting the partition as a swap. That still didn't work; instead of /dev/mapper/cryptswap1 not present, "The disk drive with UUID=[swap partition's UUID] is not ready yet or not present..." So I decided to start afresh as though I never had created a swap partition in the first place. From the Live USB, I deleted the swap partition altogether (which, again showed up in GParted as an unknown fs type), removed the swap and cryptswap entries in /etc/fstab as well as removed /etc/initramfs-tools/conf.d/resume and /etc/crypttab. At this point the main system shouldn't be considered broken because there is no swap partition and no instructions to mount one, right? I didn't get any errors during startup. I followed the same instructions to create and encrypt the swap partition, starting with creating a partition for the swap, though I think fdisk said a reboot was necessary to see changes. I was confident the 3rd process above would work, but the problem yet persists. Some relevant info (/dev/sda8 is the swap partition): /etc/fstab file: # /etc/fstab: static file system information. # # Use 'blkid' to print the universally unique identifier for a # device; this may be used with UUID= as a more robust way to name devices # that works even if disks are added and removed. See fstab(5). # # <file system> <mount point> <type> <options> <dump> <pass> proc /proc proc nodev,noexec,nosuid 0 0 # / was on /dev/sda6 during installation UUID=4c11e82c-5fe9-49d5-92d9-cdaa6865c991 / ext4 errors=remount-ro 0 1 # /boot was on /dev/sda5 during installation UUID=4031413e-e89f-49a9-b54c-e887286bb15e /boot ext4 defaults 0 2 # /home was on /dev/sda7 during installation UUID=d5bbfc6f-482a-464e-9f26-fd213230ae84 /home ext4 defaults 0 2 # swap was on /dev/sda8 during installation UUID=5da2c720-8787-4332-9317-7d96cf1e9b80 none swap sw 0 0 /dev/mapper/cryptswap1 none swap sw 0 0 output of sudo mount: /dev/sda6 on / type ext4 (rw,errors=remount-ro) proc on /proc type proc (rw,noexec,nosuid,nodev) sysfs on /sys type sysfs (rw,noexec,nosuid,nodev) none on /sys/fs/fuse/connections type fusectl (rw) none on /sys/kernel/debug type debugfs (rw) none on /sys/kernel/security type securityfs (rw) udev on /dev type devtmpfs (rw,mode=0755) devpts on /dev/pts type devpts (rw,noexec,nosuid,gid=5,mode=0620) tmpfs on /run type tmpfs (rw,noexec,nosuid,size=10%,mode=0755) none on /run/lock type tmpfs (rw,noexec,nosuid,nodev,size=5242880) none on /run/shm type tmpfs (rw,nosuid,nodev) /dev/sda5 on /boot type ext4 (rw) /dev/sda7 on /home type ext4 (rw) /home/undisclosed/.Private on /home/undisclosed type ecryptfs (ecryptfs_check_dev_ruid,ecryptfs_cipher=aes,ecryptfs_key_bytes=16,ecryptfs_unlink_sigs,ecryptfs_sig=cbae1771abd34009,ecryptfs_fnek_sig=7cefe2f59aab8e58) gvfs-fuse-daemon on /home/undisclosed/.gvfs type fuse.gvfs-fuse-daemon (rw,nosuid,nodev,user=undisclosed) output of sudo blkid (note that /dev/sda8 is missing): /dev/sda1: LABEL="SYSTEM" UUID="960490E80490CC9D" TYPE="ntfs" /dev/sda2: UUID="D4043140043126C0" TYPE="ntfs" /dev/sda3: LABEL="Shared" UUID="80F613E1F613D5EE" TYPE="ntfs" /dev/sda5: UUID="4031413e-e89f-49a9-b54c-e887286bb15e" TYPE="ext4" /dev/sda6: UUID="4c11e82c-5fe9-49d5-92d9-cdaa6865c991" TYPE="ext4" /dev/sda7: UUID="d5bbfc6f-482a-464e-9f26-fd213230ae84" TYPE="ext4" /dev/mapper/cryptswap1: UUID="41fa147a-3e2c-4e61-b29b-3f240fffbba0" TYPE="swap" output of sudo fdisk -l: Disk /dev/mapper/cryptswap1 doesn't contain a valid partition table Disk /dev/sda: 320.1 GB, 320072933376 bytes 255 heads, 63 sectors/track, 38913 cylinders, total 625142448 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0xdec3fed2 Device Boot Start End Blocks Id System /dev/sda1 * 2048 409599 203776 7 HPFS/NTFS/exFAT /dev/sda2 409600 210135039 104862720 7 HPFS/NTFS/exFAT /dev/sda3 210135040 415422463 102643712 7 HPFS/NTFS/exFAT /dev/sda4 415424510 625141759 104858625 5 Extended /dev/sda5 415424512 415922175 248832 83 Linux /dev/sda6 415924224 515921919 49998848 83 Linux /dev/sda7 515923968 621389823 52732928 83 Linux /dev/sda8 621391872 625141759 1874944 82 Linux swap / Solaris Disk /dev/mapper/cryptswap1: 1919 MB, 1919942656 bytes 255 heads, 63 sectors/track, 233 cylinders, total 3749888 sectors Units = sectors of 1 * 512 = 512 bytes Sector size (logical/physical): 512 bytes / 512 bytes I/O size (minimum/optimal): 512 bytes / 512 bytes Disk identifier: 0xaf5321b5 /etc/initramfs-tools/conf.d/resume file: RESUME=UUID=5da2c720-8787-4332-9317-7d96cf1e9b80 /etc/crypttab file: cryptswap1 /dev/sda8 /dev/urandom swap,cipher=aes-cbc-essiv:sha256 output of sudo swapon -as: Filename Type Size Used Priority /dev/mapper/cryptswap1 partition 1874940 0 -1 output of sudo free -m: total used free shared buffers cached Mem: 1476 1296 179 0 35 671 -/+ buffers/cache: 590 886 Swap: 1830 0 1830 So, how can this be fixed?

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  • Run Oracle E-Business Suite Period Close Diagnostic

    - by Get Proactive Customer Adoption Team
    Untitled Document Be Proactive & Save Time—Use the Period Close Diagnostic During the Month Have you ever closed your books at the end of the month and, due to problems with your Oracle E-Business Suite Period Close, you found yourself working all night or all weekend to resolve your issues? You can avoid issues by running the Oracle E-Business Suite Period Close Diagnostics throughout the month, prior to closing Oracle Financial Assets, General Ledger, Payables, and/or Receivables. You can identify issues that will interfere with your period close early, preventing last minute fire drills. Correct your errors or, if you need Oracle Support’s assistance, attach the output to a service request for faster resolution by the support engineer. Oracle E-Business Suite Diagnostics are included in your Oracle Premier Support agreement at no extra charge. They are proactive, easy to use, tools provided by Oracle Support to ease the gathering and analyzing of information from your E-Business Suite, specific to an existing issue or setup. Formatted output displays the information gathered, the findings of the analysis, and the appropriate actions to take if necessary. These tools are designed for both the functional and technical user, providing no EBS administration features, so you can safely assign this responsibility to users who are not administrators. A good place to start with the Support Diagnostics is the install patch Note 167000.1. Everything you need is in this patch and you install it on top of your E-Business Suite. If you are on EBS 12.0.6 or below, Oracle delivers the diagnostic tests in a standard Oracle patch and you apply it using the adpatch utility. If you are on EBS release 12.1.1 or above, your diagnostics are already there. Oracle E-Business Suite Diagnostics: Prevent Issues—resolving configuration and data issues that would cause processes to fail Identify Issues Quickly—resolving problems without the need to contact Oracle Support Reduce Resolution Time—minimizing the time spent to resolve an issue by increasing support engineer efficiency In the example below, you will see how to run the EBS Period Close Diagnostic step-by-step using an SQLGL Period Closing Activity Test. This allows you to check throughout the month to identify and resolve any issue that might prevent closing the period in the General Ledger on schedule.   Click the Select Application button. Select your Application. In this example, we will use the Period Close test. Scroll down to Period Close Place a check mark in the Period Closing box in the Select column. Click the Execute button at the bottom of the page Input the parameters. Click the Submit button Click the Refresh button, until the Status of the test changes from “In Progress” to “Completed” Click the icon under, View Report to view the test results   The report will complete successfully or show completed with errors. The report will show where the error is located, what the error is, and what action(s) to take for resolution. Remember, if you need to work with Oracle Support to resolve your issue, attach the report to your Service Request so the engineer can start working the issue. Completed with errors Completed successfully with no errors If you have questions, please ask in the E-Business Suite Category’s Diagnostic Tools Community. You may find the answer waiting for you in a prior community discussion or in one of the resources posted by an Oracle Support moderator. Oracle’s Period Close Diagnostic, and the other E-Business Suite Diagnostics, save you time and help keep you on schedule. If you run the Period Close Diagnostic throughout the month, you can identify issues to resolve and get help, if needed. When opening a Service Request, attaching the output from the diagnostic report, speeds resolution. With the issues resolved ahead of time, your Period Close should complete without errors. Avoiding the unexpected, helps to close your books on time and without late nights or working through your weekend. Recommended Reads E-Business Suite Diagnostics Period / Year End Close [ID 402237.1] lists all of the Closing Period Diagnostic Tests. I highly recommend that customers execute these tests prior to closing a period. The period closing tests listed in this document help you identify known issues that prevent a successful period close. Use these tests prior to closing a period. To learn about all the available EBS Diagnostics, please review the E-Business Suite Diagnostics Overview [ID 342459.1].

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  • Some New .NET Downloads and Resources

    - by Kevin Grossnicklaus
    Last week I was fortunate enough to spend time in Redmond on Microsoft’s campus for the 2011 Microsoft MVP Summit.  It was great to hang out with a number of old friends and get the opportunity to talk tech with the various product teams up at Microsoft.  The weather wasn’t exactly sunny but Microsoft always does a great job with the Summit and everyone had a blast (heck, I even got to run the bases at SafeCo field) While much of what we saw is covered under NDA, there a ton of great things in the pipeline from Microsoft and many things that are already available (or just became so) that I wasn’t necessarily aware of.  The purpose of this post is to share some of the info I learned on resources and tools available to .NET developers today.  Please let me know if you have any questions (or if you know of something else cool which might benefit others). Enjoy! Visual Studio 2010 SP1 Microsoft has issued the RTM release of Visual Studio 2010 SP1.  You can download the full SP1 on MSDN as of today (March 10th to the general public) and take advantage of such things as: Silverlight 4 is included in the box (as opposed to a separate install) Silverlight 4 Profiling WCF RIA Services SP1 Intellitrace for 64-bit and SharePoint ASP.NET now easily supports IIS Express and SQL CE Want a description of all that’s new beyond the above biased list (which arguably only contains items I think are important)?  Check out this KB article. Portable Library Tools CTP Without much fanfare Microsoft has released a CTP of a new add-in to Visual Studio 2010 which simplifies code sharing between projects targeting different runtimes (i.e. Silverlight, WPF, Win7 Phone, XBox).   With this Add-In installed you can add a new project of type “Portable Library” and specify which platforms you wish to target.  Once that is done, any code added to this library will be limited to use only features which are common to all selected frameworks.  Other projects can now reference this portable library and be provided assemblies custom built to their environment.  This greatly simplifies the current process of sharing linked files between platforms like WPF and Silverlight.  You can find out more about this CTP and how it works on this great blog post. Visual Studio Async CTP Microsoft has also released a CTP of a set of language and framework enhancements to provide a much more powerful asynchronous programming model.   Due to the focus on async programming in all types of platforms (and it being the ONLY option in Silverlight and Win7 phone) a move towards a simpler and more understandable model is always a good thing. This CTP (called Visual Studio Async CTP) can be downloaded here.  You can read more about this CTP on this blog post. MSDN Code Samples Gallery Microsoft has also launched new code samples gallery on their MSDN site: http://code.msdn.microsoft.com/.   This site allows you to easily search for small samples of code related to a particular technology or platform.  If a sample of code you are looking for is not found, you can request one via the site and other developers can see your request and provide a sample to the site to suit your needs.  You can also peruse requested samples and, if you find a scenario where you can provide value, upload your own sample for the benefit of others.  Samples are packaged into the VS .vsix format and include any necessary references/dependencies.  By using .vsix as the deployment mechanism, as samples are installed from the site they are kept in your Visual Studio 2010 Samples Gallery and kept for your future reference. If you get a chance, check out the site and see how it is done.  Although a somewhat simple concept, I was very impressed with their implementation and the way they went about trying to suit a need.  I’ll definitely be looking there in the future as need something or want to share something. MSDN Search Capabilities Another item I learned recently and was not aware of (that might seem trivial to some) is the power of the MSDN site’s search capabilities.  Between the Code Samples Gallery described above and the search enhancements on MSDN, Microsoft is definitely investing in their platform to help provide developers of all skill levels the tools and resources they need to be successful. What do I mean by the MSDN search capability and why should you care? If you go to the MSDN home page (http://msdn.microsoft.com) and use the “Search MSDN with Big” box at the very top of the page you will see some very interesting results.  First, the search actually doesn’t just search the MSDN library it searches: MSDN Library All Microsoft Blogs CodePlex StackOverflow Downloads MSDN Magazine Support Knowledgebase (I’m not sure it even ends there but the above are all I know of) Beyond just searching all the above locations, the results are formatted very nicely to give some contextual information based on where the result came from.  For example, if a keyword search returned results from CodePlex, each row in the search results screen would include a large amount of information specific to CodePlex such as: Looking at the above results immediately tells you everything from the page views to the CodePlex ratings.  All in all, knowing that this much information is indexed and available from a single search location will lead me to utilize this as one of my initial searches for development information.

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  • Oracle Fusion Middleware gives you Choice and Portability for Public and Private Cloud

    - by Michelle Kimihira
    Author: Margaret Lee, Senior Director, Product Management, Oracle Fusion Middleware Cloud Computing allows customers to quickly develop and deploy applications in a shared environment.  The environment can span across hardward (IaaS), foundation layer software (PaaS), and end-user software (SaaS). Cloud Computing provides compelling benefits in terms of business agility and IT cost savings.  However, with complex, existing heterogeneous architectures, and concerns for security and manageability, enterprises are challenged to define their Cloud strategy.  For most enterprises, the solution is a hybrid of private and public cloud.  Fusion Middleware supports customers’ Cloud requirements through choice and portability. Fusion Middleware supports a variety of cloud development and deployment models:  Oracle [Public] Cloud; customer private cloud; hybrid of these two, and traditional dedicated, on-premise model Customers can develop applications in any of these models and deployed in another, providing the flexibility and portability they need Oracle Cloud is a public cloud offering.  Within Oracle Cloud, Fusion Middleware provides two key offerings include the Developer cloud service and Java cloud deployment service. Developer Cloud Service Simplify Development: Automated provisioned environment; pre-configured and integrated; web-based administration Deploy Automatically: Fully integrated with Oracle Cloud for Java deployment; workflow ensures build & test Collaborate & Manage: Fits any size team; integrated team source repository; continuous integration; task/defect tracking Integrated with all major IDEs: Oracle JDeveloper; NetBeans; Eclipse Java Cloud Service Java Cloud service provides flexible Java deployment environment for departmental applications and development, staging, QA, training, and demo environments.  It also supports customizations deployments for SaaS-based Fusion Applications customers.  Some key features of Java Cloud Service include: WebLogic Server on Exalogic, secure, highly available infrastructure Database Service & IDE Integration Open, Standard-based Deploy Web Apps, Web Services, REST Services Fully managed and supported by Oracle For more information, please visit Oracle Cloud, Oracle Cloud Java Service and Oracle Cloud Developer Service. If your enterprise prefers a private cloud, for reasons such as security, control, manageability, and complex integration that prevent your applications from being deployed on a public cloud, Fusion Middleware also provide you with the products and tools you need.  Sometimes called Private PaaS, private clouds have their predecessors in shared-services arrangements many large companies have been building in the past decade.  The difference, however, are in the scope of the services, and depth of their capabilities.  In terms of vertical stack depth, private clouds not only provide hardware and software infrastructure to run your applications, they also provide services such as integration and security, that your applications need.  Horizontally, private clouds provide monitoring, management, lifecycle, and charge back capabilities out-of-box that shared-services platforms did not have before. Oracle Fusion Middleware includes the complete stack of hardware and software for you to build private clouds: SOA suite and BPM suite to support systems integration and process flow between applications deployed on your private cloud and the rest of your organization Identity and Access Management suite to provide security, provisioning, and access services for applications deployed on your private cloud WebLogic Server to run your applications Enterprise Manager's Cloud Management pack to monitor, manage, upgrade applications running on your private cloud Exalogic or optimized Oracle-Sun hardware to build out your private cloud The most important key differentiator for Oracle's cloud solutions is portability, between private and public clouds.  This is unique to Oracle because portability requires the vendor to have product depth and breadth in both public cloud services and private cloud product offerings.  Most public cloud vendors cannot provide the infrastructure and tools customers need to build their own private clouds.  In reverse, traditional software tools vendors typically do not have the product and expertise breadth to build out and offer a public cloud.  Oracle can.  It is important for customers that the products and technologies  Oracle uses to build its public is the same set that it sells to customers for them to build private clouds.  Fundamentally, that enables skills reuse,  as well as application portability. For more information on Oracle PaaS offerings, please visit Oracle's product information page.    Resources Follow us on Twitter and Facebook Subscribe to our regular Fusion Middleware Newsletter

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  • Oracle RightNow CX for Good Customer Experiences

    - by Andreea Vaduva
    Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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  • Remote Workers...We're Not That Bad!

    - by user12601034
    I work from home a lot – my team is located in different cities and countries, my manager is in a different city, and most of our work is done via conference calls, email and collaboration through Oracle Social Network. We’ve figured out how to be effective and involve team members, regardless of where we are all located. When I mention that I work from home, a lot of my friends will laugh, roll their eyes or use their fingers to make quotation marks around “work from home.” Their belief is that I’m sitting at home, eating bon-bons and watching television. The attempts at humor only multiply when they know that my husband also mostly works from home. So, it was with great joy that I read the Lifehacker article Why Remote Workers Are More (Yes, More) Engaged. I’m not going to re-write the article for you, but four highlights from the article include: Proximity breeds complacency –because communicating with employees sitting next to you is so easy, you may not do it well. Absence makes people try harder to connect – because you have to make an effort to connect to your team, you tend to pay better attention when you do connect Leaders of virtual team make better use of tools – when working remotely, you will use technology (many different forms of it) to connect with your team. This daily use of the tools makes you more proficient with those tools Leaders of far-flung teams maximize the time spent together – getting together takes effort, time and money, so leaders tend to filter out distractions when teams do get together. These points made me happy because I’ve seen the same things play out in my team located around the world. And I’m not saying that a virtual team is more effective than a co-located team – but my virtual team doesn’t have the option of filing into a conference room for a face-to-face meeting whenever we want. Instead, we have to figure out how to work effectively without meeting face-to-face. Am I more engaged as a remote worker? I’d like to think that I am. I’ve been on calls with colleagues at 3am – this would never happen if my only option was to be in the office. I can leave my “office” to pick up my kids from school…and I’m willingly back online after kids are in bed to finish up anything I need to. Oracle Social Network lets me use my iPad to engage with my teammates when I’m waiting at music lessons, the doctor’s office or any place else with a network connection. I feel like I’m more connected with my team, and I feel like I’m more connected with my family life. So yes, I am a remote worker, and I am engaged. If you lead a virtual team, I challenge you to increase the ways that you communicate to effectively engage your team. If you are on a virtual team, I challenge you to think about how you might interact with team members to keep both them and yourself engaged in your work. And if you have some great ideas on how to make virtual teams (and workers) effective and engaged, please share those ideas in the comments! Now, if you’ll excuse me, I need to go get a bon-bon...   :) Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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  • Using R to Analyze G1GC Log Files

    - by user12620111
    Using R to Analyze G1GC Log Files body, td { font-family: sans-serif; background-color: white; font-size: 12px; margin: 8px; } tt, code, pre { font-family: 'DejaVu Sans Mono', 'Droid Sans Mono', 'Lucida Console', Consolas, Monaco, monospace; } h1 { font-size:2.2em; } h2 { font-size:1.8em; } h3 { font-size:1.4em; } h4 { font-size:1.0em; } h5 { font-size:0.9em; } h6 { font-size:0.8em; } a:visited { color: rgb(50%, 0%, 50%); } pre { margin-top: 0; max-width: 95%; border: 1px solid #ccc; white-space: pre-wrap; } pre code { display: block; padding: 0.5em; } code.r, code.cpp { background-color: #F8F8F8; } table, td, th { border: none; } blockquote { color:#666666; margin:0; padding-left: 1em; border-left: 0.5em #EEE solid; } hr { height: 0px; border-bottom: none; border-top-width: thin; border-top-style: dotted; border-top-color: #999999; } @media print { * { background: transparent !important; color: black !important; filter:none !important; -ms-filter: none !important; } body { 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  Using R to Analyze G1GC Log Files   Using R to Analyze G1GC Log Files Introduction Working in Oracle Platform Integration gives an engineer opportunities to work on a wide array of technologies. My team’s goal is to make Oracle applications run best on the Solaris/SPARC platform. When looking for bottlenecks in a modern applications, one needs to be aware of not only how the CPUs and operating system are executing, but also network, storage, and in some cases, the Java Virtual Machine. I was recently presented with about 1.5 GB of Java Garbage First Garbage Collector log file data. If you’re not familiar with the subject, you might want to review Garbage First Garbage Collector Tuning by Monica Beckwith. The customer had been running Java HotSpot 1.6.0_31 to host a web application server. I was told that the Solaris/SPARC server was running a Java process launched using a commmand line that included the following flags: -d64 -Xms9g -Xmx9g -XX:+UseG1GC -XX:MaxGCPauseMillis=200 -XX:InitiatingHeapOccupancyPercent=80 -XX:PermSize=256m -XX:MaxPermSize=256m -XX:+PrintGC -XX:+PrintGCTimeStamps -XX:+PrintHeapAtGC -XX:+PrintGCDateStamps -XX:+PrintFlagsFinal -XX:+DisableExplicitGC -XX:+UnlockExperimentalVMOptions -XX:ParallelGCThreads=8 Several sources on the internet indicate that if I were to print out the 1.5 GB of log files, it would require enough paper to fill the bed of a pick up truck. Of course, it would be fruitless to try to scan the log files by hand. Tools will be required to summarize the contents of the log files. Others have encountered large Java garbage collection log files. There are existing tools to analyze the log files: IBM’s GC toolkit The chewiebug GCViewer gchisto HPjmeter Instead of using one of the other tools listed, I decide to parse the log files with standard Unix tools, and analyze the data with R. Data Cleansing The log files arrived in two different formats. I guess that the difference is that one set of log files was generated using a more verbose option, maybe -XX:+PrintHeapAtGC, and the other set of log files was generated without that option. Format 1 In some of the log files, the log files with the less verbose format, a single trace, i.e. the report of a singe garbage collection event, looks like this: {Heap before GC invocations=12280 (full 61): garbage-first heap total 9437184K, used 7499918K [0xfffffffd00000000, 0xffffffff40000000, 0xffffffff40000000) region size 4096K, 1 young (4096K), 0 survivors (0K) compacting perm gen total 262144K, used 144077K [0xffffffff40000000, 0xffffffff50000000, 0xffffffff50000000) the space 262144K, 54% used [0xffffffff40000000, 0xffffffff48cb3758, 0xffffffff48cb3800, 0xffffffff50000000) No shared spaces configured. 2014-05-14T07:24:00.988-0700: 60586.353: [GC pause (young) 7324M->7320M(9216M), 0.1567265 secs] Heap after GC invocations=12281 (full 61): garbage-first heap total 9437184K, used 7496533K [0xfffffffd00000000, 0xffffffff40000000, 0xffffffff40000000) region size 4096K, 0 young (0K), 0 survivors (0K) compacting perm gen total 262144K, used 144077K [0xffffffff40000000, 0xffffffff50000000, 0xffffffff50000000) the space 262144K, 54% used [0xffffffff40000000, 0xffffffff48cb3758, 0xffffffff48cb3800, 0xffffffff50000000) No shared spaces configured. } A simple grep can be used to extract a summary: $ grep "\[ GC pause (young" g1gc.log 2014-05-13T13:24:35.091-0700: 3.109: [GC pause (young) 20M->5029K(9216M), 0.0146328 secs] 2014-05-13T13:24:35.440-0700: 3.459: [GC pause (young) 9125K->6077K(9216M), 0.0086723 secs] 2014-05-13T13:24:37.581-0700: 5.599: [GC pause (young) 25M->8470K(9216M), 0.0203820 secs] 2014-05-13T13:24:42.686-0700: 10.704: [GC pause (young) 44M->15M(9216M), 0.0288848 secs] 2014-05-13T13:24:48.941-0700: 16.958: [GC pause (young) 51M->20M(9216M), 0.0491244 secs] 2014-05-13T13:24:56.049-0700: 24.066: [GC pause (young) 92M->26M(9216M), 0.0525368 secs] 2014-05-13T13:25:34.368-0700: 62.383: [GC pause (young) 602M->68M(9216M), 0.1721173 secs] But that format wasn't easily read into R, so I needed to be a bit more tricky. I used the following Unix command to create a summary file that was easy for R to read. $ echo "SecondsSinceLaunch BeforeSize AfterSize TotalSize RealTime" $ grep "\[GC pause (young" g1gc.log | grep -v mark | sed -e 's/[A-SU-z\(\),]/ /g' -e 's/->/ /' -e 's/: / /g' | more SecondsSinceLaunch BeforeSize AfterSize TotalSize RealTime 2014-05-13T13:24:35.091-0700 3.109 20 5029 9216 0.0146328 2014-05-13T13:24:35.440-0700 3.459 9125 6077 9216 0.0086723 2014-05-13T13:24:37.581-0700 5.599 25 8470 9216 0.0203820 2014-05-13T13:24:42.686-0700 10.704 44 15 9216 0.0288848 2014-05-13T13:24:48.941-0700 16.958 51 20 9216 0.0491244 2014-05-13T13:24:56.049-0700 24.066 92 26 9216 0.0525368 2014-05-13T13:25:34.368-0700 62.383 602 68 9216 0.1721173 Format 2 In some of the log files, the log files with the more verbose format, a single trace, i.e. the report of a singe garbage collection event, was more complicated than Format 1. Here is a text file with an example of a single G1GC trace in the second format. As you can see, it is quite complicated. It is nice that there is so much information available, but the level of detail can be overwhelming. I wrote this awk script (download) to summarize each trace on a single line. #!/usr/bin/env awk -f BEGIN { printf("SecondsSinceLaunch IncrementalCount FullCount UserTime SysTime RealTime BeforeSize AfterSize TotalSize\n") } ###################### # Save count data from lines that are at the start of each G1GC trace. # Each trace starts out like this: # {Heap before GC invocations=14 (full 0): # garbage-first heap total 9437184K, used 325496K [0xfffffffd00000000, 0xffffffff40000000, 0xffffffff40000000) ###################### /{Heap.*full/{ gsub ( "\\)" , "" ); nf=split($0,a,"="); split(a[2],b," "); getline; if ( match($0, "first") ) { G1GC=1; IncrementalCount=b[1]; FullCount=substr( b[3], 1, length(b[3])-1 ); } else { G1GC=0; } } ###################### # Pull out time stamps that are in lines with this format: # 2014-05-12T14:02:06.025-0700: 94.312: [GC pause (young), 0.08870154 secs] ###################### /GC pause/ { DateTime=$1; SecondsSinceLaunch=substr($2, 1, length($2)-1); } ###################### # Heap sizes are in lines that look like this: # [ 4842M->4838M(9216M)] ###################### /\[ .*]$/ { gsub ( "\\[" , "" ); gsub ( "\ \]" , "" ); gsub ( "->" , " " ); gsub ( "\\( " , " " ); gsub ( "\ \)" , " " ); split($0,a," "); if ( split(a[1],b,"M") > 1 ) {BeforeSize=b[1]*1024;} if ( split(a[1],b,"K") > 1 ) {BeforeSize=b[1];} if ( split(a[2],b,"M") > 1 ) {AfterSize=b[1]*1024;} if ( split(a[2],b,"K") > 1 ) {AfterSize=b[1];} if ( split(a[3],b,"M") > 1 ) {TotalSize=b[1]*1024;} if ( split(a[3],b,"K") > 1 ) {TotalSize=b[1];} } ###################### # Emit an output line when you find input that looks like this: # [Times: user=1.41 sys=0.08, real=0.24 secs] ###################### /\[Times/ { if (G1GC==1) { gsub ( "," , "" ); split($2,a,"="); UserTime=a[2]; split($3,a,"="); SysTime=a[2]; split($4,a,"="); RealTime=a[2]; print DateTime,SecondsSinceLaunch,IncrementalCount,FullCount,UserTime,SysTime,RealTime,BeforeSize,AfterSize,TotalSize; G1GC=0; } } The resulting summary is about 25X smaller that the original file, but still difficult for a human to digest. SecondsSinceLaunch IncrementalCount FullCount UserTime SysTime RealTime BeforeSize AfterSize TotalSize ... 2014-05-12T18:36:34.669-0700: 3985.744 561 0 0.57 0.06 0.16 1724416 1720320 9437184 2014-05-12T18:36:34.839-0700: 3985.914 562 0 0.51 0.06 0.19 1724416 1720320 9437184 2014-05-12T18:36:35.069-0700: 3986.144 563 0 0.60 0.04 0.27 1724416 1721344 9437184 2014-05-12T18:36:35.354-0700: 3986.429 564 0 0.33 0.04 0.09 1725440 1722368 9437184 2014-05-12T18:36:35.545-0700: 3986.620 565 0 0.58 0.04 0.17 1726464 1722368 9437184 2014-05-12T18:36:35.726-0700: 3986.801 566 0 0.43 0.05 0.12 1726464 1722368 9437184 2014-05-12T18:36:35.856-0700: 3986.930 567 0 0.30 0.04 0.07 1726464 1723392 9437184 2014-05-12T18:36:35.947-0700: 3987.023 568 0 0.61 0.04 0.26 1727488 1723392 9437184 2014-05-12T18:36:36.228-0700: 3987.302 569 0 0.46 0.04 0.16 1731584 1724416 9437184 Reading the Data into R Once the GC log data had been cleansed, either by processing the first format with the shell script, or by processing the second format with the awk script, it was easy to read the data into R. g1gc.df = read.csv("summary.txt", row.names = NULL, stringsAsFactors=FALSE,sep="") str(g1gc.df) ## 'data.frame': 8307 obs. of 10 variables: ## $ row.names : chr "2014-05-12T14:00:32.868-0700:" "2014-05-12T14:00:33.179-0700:" "2014-05-12T14:00:33.677-0700:" "2014-05-12T14:00:35.538-0700:" ... ## $ SecondsSinceLaunch: num 1.16 1.47 1.97 3.83 6.1 ... ## $ IncrementalCount : int 0 1 2 3 4 5 6 7 8 9 ... ## $ FullCount : int 0 0 0 0 0 0 0 0 0 0 ... ## $ UserTime : num 0.11 0.05 0.04 0.21 0.08 0.26 0.31 0.33 0.34 0.56 ... ## $ SysTime : num 0.04 0.01 0.01 0.05 0.01 0.06 0.07 0.06 0.07 0.09 ... ## $ RealTime : num 0.02 0.02 0.01 0.04 0.02 0.04 0.05 0.04 0.04 0.06 ... ## $ BeforeSize : int 8192 5496 5768 22528 24576 43008 34816 53248 55296 93184 ... ## $ AfterSize : int 1400 1672 2557 4907 7072 14336 16384 18432 19456 21504 ... ## $ TotalSize : int 9437184 9437184 9437184 9437184 9437184 9437184 9437184 9437184 9437184 9437184 ... head(g1gc.df) ## row.names SecondsSinceLaunch IncrementalCount ## 1 2014-05-12T14:00:32.868-0700: 1.161 0 ## 2 2014-05-12T14:00:33.179-0700: 1.472 1 ## 3 2014-05-12T14:00:33.677-0700: 1.969 2 ## 4 2014-05-12T14:00:35.538-0700: 3.830 3 ## 5 2014-05-12T14:00:37.811-0700: 6.103 4 ## 6 2014-05-12T14:00:41.428-0700: 9.720 5 ## FullCount UserTime SysTime RealTime BeforeSize AfterSize TotalSize ## 1 0 0.11 0.04 0.02 8192 1400 9437184 ## 2 0 0.05 0.01 0.02 5496 1672 9437184 ## 3 0 0.04 0.01 0.01 5768 2557 9437184 ## 4 0 0.21 0.05 0.04 22528 4907 9437184 ## 5 0 0.08 0.01 0.02 24576 7072 9437184 ## 6 0 0.26 0.06 0.04 43008 14336 9437184 Basic Statistics Once the data has been read into R, simple statistics are very easy to generate. All of the numbers from high school statistics are available via simple commands. For example, generate a summary of every column: summary(g1gc.df) ## row.names SecondsSinceLaunch IncrementalCount FullCount ## Length:8307 Min. : 1 Min. : 0 Min. : 0.0 ## Class :character 1st Qu.: 9977 1st Qu.:2048 1st Qu.: 0.0 ## Mode :character Median :12855 Median :4136 Median : 12.0 ## Mean :12527 Mean :4156 Mean : 31.6 ## 3rd Qu.:15758 3rd Qu.:6262 3rd Qu.: 61.0 ## Max. :55484 Max. :8391 Max. :113.0 ## UserTime SysTime RealTime BeforeSize ## Min. :0.040 Min. :0.0000 Min. : 0.0 Min. : 5476 ## 1st Qu.:0.470 1st Qu.:0.0300 1st Qu.: 0.1 1st Qu.:5137920 ## Median :0.620 Median :0.0300 Median : 0.1 Median :6574080 ## Mean :0.751 Mean :0.0355 Mean : 0.3 Mean :5841855 ## 3rd Qu.:0.920 3rd Qu.:0.0400 3rd Qu.: 0.2 3rd Qu.:7084032 ## Max. :3.370 Max. :1.5600 Max. :488.1 Max. :8696832 ## AfterSize TotalSize ## Min. : 1380 Min. :9437184 ## 1st Qu.:5002752 1st Qu.:9437184 ## Median :6559744 Median :9437184 ## Mean :5785454 Mean :9437184 ## 3rd Qu.:7054336 3rd Qu.:9437184 ## Max. :8482816 Max. :9437184 Q: What is the total amount of User CPU time spent in garbage collection? sum(g1gc.df$UserTime) ## [1] 6236 As you can see, less than two hours of CPU time was spent in garbage collection. Is that too much? To find the percentage of time spent in garbage collection, divide the number above by total_elapsed_time*CPU_count. In this case, there are a lot of CPU’s and it turns out the the overall amount of CPU time spent in garbage collection isn’t a problem when viewed in isolation. When calculating rates, i.e. events per unit time, you need to ask yourself if the rate is homogenous across the time period in the log file. Does the log file include spikes of high activity that should be separately analyzed? Averaging in data from nights and weekends with data from business hours may alias problems. If you have a reason to suspect that the garbage collection rates include peaks and valleys that need independent analysis, see the “Time Series” section, below. Q: How much garbage is collected on each pass? The amount of heap space that is recovered per GC pass is surprisingly low: At least one collection didn’t recover any data. (“Min.=0”) 25% of the passes recovered 3MB or less. (“1st Qu.=3072”) Half of the GC passes recovered 4MB or less. (“Median=4096”) The average amount recovered was 56MB. (“Mean=56390”) 75% of the passes recovered 36MB or less. (“3rd Qu.=36860”) At least one pass recovered 2GB. (“Max.=2121000”) g1gc.df$Delta = g1gc.df$BeforeSize - g1gc.df$AfterSize summary(g1gc.df$Delta) ## Min. 1st Qu. Median Mean 3rd Qu. Max. ## 0 3070 4100 56400 36900 2120000 Q: What is the maximum User CPU time for a single collection? The worst garbage collection (“Max.”) is many standard deviations away from the mean. The data appears to be right skewed. summary(g1gc.df$UserTime) ## Min. 1st Qu. Median Mean 3rd Qu. Max. ## 0.040 0.470 0.620 0.751 0.920 3.370 sd(g1gc.df$UserTime) ## [1] 0.3966 Basic Graphics Once the data is in R, it is trivial to plot the data with formats including dot plots, line charts, bar charts (simple, stacked, grouped), pie charts, boxplots, scatter plots histograms, and kernel density plots. Histogram of User CPU Time per Collection I don't think that this graph requires any explanation. hist(g1gc.df$UserTime, main="User CPU Time per Collection", xlab="Seconds", ylab="Frequency") Box plot to identify outliers When the initial data is viewed with a box plot, you can see the one crazy outlier in the real time per GC. Save this data point for future analysis and drop the outlier so that it’s not throwing off our statistics. Now the box plot shows many outliers, which will be examined later, using times series analysis. Notice that the scale of the x-axis changes drastically once the crazy outlier is removed. par(mfrow=c(2,1)) boxplot(g1gc.df$UserTime,g1gc.df$SysTime,g1gc.df$RealTime, main="Box Plot of Time per GC\n(dominated by a crazy outlier)", names=c("usr","sys","elapsed"), xlab="Seconds per GC", ylab="Time (Seconds)", horizontal = TRUE, outcol="red") crazy.outlier.df=g1gc.df[g1gc.df$RealTime > 400,] g1gc.df=g1gc.df[g1gc.df$RealTime < 400,] boxplot(g1gc.df$UserTime,g1gc.df$SysTime,g1gc.df$RealTime, main="Box Plot of Time per GC\n(crazy outlier excluded)", names=c("usr","sys","elapsed"), xlab="Seconds per GC", ylab="Time (Seconds)", horizontal = TRUE, outcol="red") box(which = "outer", lty = "solid") Here is the crazy outlier for future analysis: crazy.outlier.df ## row.names SecondsSinceLaunch IncrementalCount ## 8233 2014-05-12T23:15:43.903-0700: 20741 8316 ## FullCount UserTime SysTime RealTime BeforeSize AfterSize TotalSize ## 8233 112 0.55 0.42 488.1 8381440 8235008 9437184 ## Delta ## 8233 146432 R Time Series Data To analyze the garbage collection as a time series, I’ll use Z’s Ordered Observations (zoo). “zoo is the creator for an S3 class of indexed totally ordered observations which includes irregular time series.” require(zoo) ## Loading required package: zoo ## ## Attaching package: 'zoo' ## ## The following objects are masked from 'package:base': ## ## as.Date, as.Date.numeric head(g1gc.df[,1]) ## [1] "2014-05-12T14:00:32.868-0700:" "2014-05-12T14:00:33.179-0700:" ## [3] "2014-05-12T14:00:33.677-0700:" "2014-05-12T14:00:35.538-0700:" ## [5] "2014-05-12T14:00:37.811-0700:" "2014-05-12T14:00:41.428-0700:" options("digits.secs"=3) times=as.POSIXct( g1gc.df[,1], format="%Y-%m-%dT%H:%M:%OS%z:") g1gc.z = zoo(g1gc.df[,-c(1)], order.by=times) head(g1gc.z) ## SecondsSinceLaunch IncrementalCount FullCount ## 2014-05-12 17:00:32.868 1.161 0 0 ## 2014-05-12 17:00:33.178 1.472 1 0 ## 2014-05-12 17:00:33.677 1.969 2 0 ## 2014-05-12 17:00:35.538 3.830 3 0 ## 2014-05-12 17:00:37.811 6.103 4 0 ## 2014-05-12 17:00:41.427 9.720 5 0 ## UserTime SysTime RealTime BeforeSize AfterSize ## 2014-05-12 17:00:32.868 0.11 0.04 0.02 8192 1400 ## 2014-05-12 17:00:33.178 0.05 0.01 0.02 5496 1672 ## 2014-05-12 17:00:33.677 0.04 0.01 0.01 5768 2557 ## 2014-05-12 17:00:35.538 0.21 0.05 0.04 22528 4907 ## 2014-05-12 17:00:37.811 0.08 0.01 0.02 24576 7072 ## 2014-05-12 17:00:41.427 0.26 0.06 0.04 43008 14336 ## TotalSize Delta ## 2014-05-12 17:00:32.868 9437184 6792 ## 2014-05-12 17:00:33.178 9437184 3824 ## 2014-05-12 17:00:33.677 9437184 3211 ## 2014-05-12 17:00:35.538 9437184 17621 ## 2014-05-12 17:00:37.811 9437184 17504 ## 2014-05-12 17:00:41.427 9437184 28672 Example of Two Benchmark Runs in One Log File The data in the following graph is from a different log file, not the one of primary interest to this article. I’m including this image because it is an example of idle periods followed by busy periods. It would be uninteresting to average the rate of garbage collection over the entire log file period. More interesting would be the rate of garbage collect in the two busy periods. Are they the same or different? Your production data may be similar, for example, bursts when employees return from lunch and idle times on weekend evenings, etc. Once the data is in an R Time Series, you can analyze isolated time windows. Clipping the Time Series data Flashing back to our test case… Viewing the data as a time series is interesting. You can see that the work intensive time period is between 9:00 PM and 3:00 AM. Lets clip the data to the interesting period:     par(mfrow=c(2,1)) plot(g1gc.z$UserTime, type="h", main="User Time per GC\nTime: Complete Log File", xlab="Time of Day", ylab="CPU Seconds per GC", col="#1b9e77") clipped.g1gc.z=window(g1gc.z, start=as.POSIXct("2014-05-12 21:00:00"), end=as.POSIXct("2014-05-13 03:00:00")) plot(clipped.g1gc.z$UserTime, type="h", main="User Time per GC\nTime: Limited to Benchmark Execution", xlab="Time of Day", ylab="CPU Seconds per GC", col="#1b9e77") box(which = "outer", lty = "solid") Cumulative Incremental and Full GC count Here is the cumulative incremental and full GC count. When the line is very steep, it indicates that the GCs are repeating very quickly. Notice that the scale on the Y axis is different for full vs. incremental. plot(clipped.g1gc.z[,c(2:3)], main="Cumulative Incremental and Full GC count", xlab="Time of Day", col="#1b9e77") GC Analysis of Benchmark Execution using Time Series data In the following series of 3 graphs: The “After Size” show the amount of heap space in use after each garbage collection. Many Java objects are still referenced, i.e. alive, during each garbage collection. This may indicate that the application has a memory leak, or may indicate that the application has a very large memory footprint. Typically, an application's memory footprint plateau's in the early stage of execution. One would expect this graph to have a flat top. The steep decline in the heap space may indicate that the application crashed after 2:00. The second graph shows that the outliers in real execution time, discussed above, occur near 2:00. when the Java heap seems to be quite full. The third graph shows that Full GCs are infrequent during the first few hours of execution. The rate of Full GC's, (the slope of the cummulative Full GC line), changes near midnight.   plot(clipped.g1gc.z[,c("AfterSize","RealTime","FullCount")], xlab="Time of Day", col=c("#1b9e77","red","#1b9e77")) GC Analysis of heap recovered Each GC trace includes the amount of heap space in use before and after the individual GC event. During garbage coolection, unreferenced objects are identified, the space holding the unreferenced objects is freed, and thus, the difference in before and after usage indicates how much space has been freed. The following box plot and bar chart both demonstrate the same point - the amount of heap space freed per garbage colloection is surprisingly low. par(mfrow=c(2,1)) boxplot(as.vector(clipped.g1gc.z$Delta), main="Amount of Heap Recovered per GC Pass", xlab="Size in KB", horizontal = TRUE, col="red") hist(as.vector(clipped.g1gc.z$Delta), main="Amount of Heap Recovered per GC Pass", xlab="Size in KB", breaks=100, col="red") box(which = "outer", lty = "solid") This graph is the most interesting. The dark blue area shows how much heap is occupied by referenced Java objects. This represents memory that holds live data. The red fringe at the top shows how much data was recovered after each garbage collection. barplot(clipped.g1gc.z[,c("AfterSize","Delta")], col=c("#7570b3","#e7298a"), xlab="Time of Day", border=NA) legend("topleft", c("Live Objects","Heap Recovered on GC"), fill=c("#7570b3","#e7298a")) box(which = "outer", lty = "solid") When I discuss the data in the log files with the customer, I will ask for an explaination for the large amount of referenced data resident in the Java heap. There are two are posibilities: There is a memory leak and the amount of space required to hold referenced objects will continue to grow, limited only by the maximum heap size. After the maximum heap size is reached, the JVM will throw an “Out of Memory” exception every time that the application tries to allocate a new object. If this is the case, the aplication needs to be debugged to identify why old objects are referenced when they are no longer needed. The application has a legitimate requirement to keep a large amount of data in memory. The customer may want to further increase the maximum heap size. Another possible solution would be to partition the application across multiple cluster nodes, where each node has responsibility for managing a unique subset of the data. Conclusion In conclusion, R is a very powerful tool for the analysis of Java garbage collection log files. The primary difficulty is data cleansing so that information can be read into an R data frame. Once the data has been read into R, a rich set of tools may be used for thorough evaluation.

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  • Drive Online Engagement with Intuitive Portals and Websites

    - by kellsey.ruppel
    As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums.  Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points.  The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline.  The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center.  Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well.  However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization.  And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed.  Their interactions online are not known and respected in their dealings in-store.  Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements.  These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users?  You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social   So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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  • Where's my memory?! Nginx + PHP-FPM front end webserver slows to a crawl...

    - by incredimike
    I'm not sure if I have a problem with a memory leak (as my hosting company suggests), or if we both need to read http://linuxatemyram.com. Maybe you clever people can help us out? This is a front-end webserver VM running essentially only nginx & php-fpm on RHEL 5.5. This server is powering Magento, a PHP eCommerce thinggy. The server is running in a shared environment, but we're changing that soon. Anyway.. after a reboot the server runs just fine, but within a day it will grind itself into nothingness. Pages will take literally 2 minutes to load, CPU spikes like crazy, etc.. The console is even sluggish when I SSH in. It's like my whole server is being brought to its knees. I've also been monitoring the DB server via top and tcpdumping incoming traffic. The DB stays idle for a good portion of that "slow" load time. When i start seeing queries coming from the front-end server, the page loads soon afterward. Here are some stats after me logging in during a slow-down, after restarting php-fpm: [mike@front01 ~]$ free -m total used free shared buffers cached Mem: 5963 5217 745 0 192 314 -/+ buffers/cache: 4711 1252 Swap: 4047 4 4042 [mike@front01 ~]$ top top - 11:38:55 up 2 days, 1:01, 3 users, load average: 0.06, 0.17, 0.21 Tasks: 131 total, 1 running, 130 sleeping, 0 stopped, 0 zombie Cpu0 : 0.0%us, 0.3%sy, 0.0%ni, 99.3%id, 0.3%wa, 0.0%hi, 0.0%si, 0.0%st Cpu1 : 0.3%us, 0.0%sy, 0.0%ni, 99.7%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Cpu2 : 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Cpu3 : 0.0%us, 0.0%sy, 0.0%ni,100.0%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 6106800k total, 5361288k used, 745512k free, 199960k buffers Swap: 4144728k total, 4976k used, 4139752k free, 328480k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 31806 apache 15 0 601m 120m 37m S 0.0 2.0 0:22.23 php-fpm 31805 apache 15 0 549m 66m 31m S 0.0 1.1 0:14.54 php-fpm 31809 apache 16 0 547m 65m 32m S 0.0 1.1 0:12.84 php-fpm 32285 apache 15 0 546m 63m 33m S 0.0 1.1 0:09.22 php-fpm 32373 apache 15 0 546m 62m 32m S 0.0 1.1 0:09.66 php-fpm 31808 apache 16 0 543m 60m 35m S 0.0 1.0 0:18.93 php-fpm 31807 apache 16 0 533m 49m 30m S 0.0 0.8 0:08.93 php-fpm 32092 apache 15 0 535m 48m 27m S 0.0 0.8 0:06.67 php-fpm 4392 root 18 0 194m 10m 7184 S 0.0 0.2 0:06.96 cvd 4064 root 15 0 154m 8304 4220 S 0.0 0.1 3:55.57 snmpd 4394 root 15 0 119m 5660 2944 S 0.0 0.1 0:02.84 EvMgrC 31804 root 15 0 519m 5180 932 S 0.0 0.1 0:00.46 php-fpm 4138 ntp 15 0 23396 5032 3904 S 0.0 0.1 0:02.38 ntpd 643 nginx 15 0 95276 4408 1524 S 0.0 0.1 0:01.15 nginx 5131 root 16 0 90128 3340 2600 S 0.0 0.1 0:01.41 sshd 28467 root 15 0 90128 3340 2600 S 0.0 0.1 0:00.35 sshd 32602 root 16 0 90128 3332 2600 S 0.0 0.1 0:00.36 sshd 1614 root 16 0 90128 3308 2588 S 0.0 0.1 0:00.02 sshd 2817 root 5 -10 7216 3140 1724 S 0.0 0.1 0:03.80 iscsid 4161 root 15 0 66948 2340 800 S 0.0 0.0 0:10.35 sendmail 1617 nicole 17 0 53876 2000 1516 S 0.0 0.0 0:00.02 sftp-server ... Is there anything else I should be looking at, or any more information that might be useful? I'm just a developer, but the slowdowns on this system worry me and make it hard to do my work.. Help me out, ServerFault!

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  • Amazon EC2 Instance - m1.medium Ubuntu 12.04 - Started to crash three days ago

    - by Joy
    The environment: Amazon EC2 Instance - m1.medium Ubuntu 12.04 Apache 2.2.22 - Running a Drupal Site Using MySQL DB Server RAM info: ~$ free -gt total used free shared buffers cached Mem: 3 1 2 0 0 0 -/+ buffers/cache: 0 2 Swap: 0 0 0 Total: 3 1 2 Hard drive info: Filesystem Size Used Avail Use% Mounted on /dev/xvda1 7.9G 4.7G 2.9G 62% / udev 1.9G 8.0K 1.9G 1% /dev tmpfs 751M 180K 750M 1% /run none 5.0M 0 5.0M 0% /run/lock none 1.9G 0 1.9G 0% /run/shm /dev/xvdb 394G 199M 374G 1% /mnt The problem About two days ago the site started failing becaue the MySQL server was shut down by Apache with the following message: kernel: [2963685.664359] [31716] 106 31716 226946 22748 0 0 0 mysqld kernel: [2963685.664730] Out of memory: Kill process 31716 (mysqld) score 23 or sacrifice child kernel: [2963685.664764] Killed process 31716 (mysqld) total-vm:907784kB, anon-rss:90992kB, file-rss:0kB kernel: [2963686.153608] init: mysql main process (31716) killed by KILL signal kernel: [2963686.169294] init: mysql main process ended, respawning That states that the VM was occupying 0.9GB, but my Ram has 2GB free, so 1GB was still left free. I understand that in Linux applications can allocate more memory than physically available. I don't know if this is the problme, it's the first time that it has started to happen. Obviously, the MySQL server tries to restart, but there's no memory for it apparently and it won't restart. Here is its error log: Plugin 'FEDERATED' is disabled. The InnoDB memory heap is disabled Mutexes and rw_locks use GCC atomic builtins Compressed tables use zlib 1.2.3.4 Initializing buffer pool, size = 128.0M InnoDB: mmap(137363456 bytes) failed; errno 12 Completed initialization of buffer pool Fatal error: cannot allocate memory for the buffer pool Plugin 'InnoDB' init function returned error. Plugin 'InnoDB' registration as a STORAGE ENGINE failed. Unknown/unsupported storage engine: InnoDB [ERROR] Aborting [Note] /usr/sbin/mysqld: Shutdown complete I simply restarted the Mysql service. About two hours later it happened again. I restarted it. Then it happened again 9 hours later. So then I thought of the MaxClients parameter of apache.conf, so I went to check it out. It was set at 150. I decided to drop it down to 60. As so: <IfModule mpm_prefork_module> ... MaxClients 60 </IfModule> <IfModule mpm_worker_module> ... MaxClients 60 </IfModule> <IfModule mpm_event_module> ... MaxClients 60 </IfModule> Once I did that, I had the apache2 service restart and it all went smoothly for 3/4 of a day. Since at night the MySQL service shut down once again, but this time it wasn't killed by the Apache2 service. Instead it called the OOM-Killer with the following message: kernel: [3104680.005312] mysqld invoked oom-killer: gfp_mask=0x201da, order=0, oom_adj=0, oom_score_adj=0 kernel: [3104680.005351] [<ffffffff81119795>] oom_kill_process+0x85/0xb0 kernel: [3104680.548860] init: mysql main process (30821) killed by KILL signal Now I'm out of ideas. Some articles state that the ideal thing to do is change the kernel behaviour with the following (include it to the file /etc/sysctl.conf ) vm.overcommit_memory = 2 vm.overcommit_ratio = 80 So no overcommits will take place. I'm wondering if this is the way to go? Keep in mind I'm no server administrator, I have basic knowldege. Thanks a bunch in advance.

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  • Where is my VMware-ws FreeNAS CIFS(ZFS) bottle-neck?

    - by maka
    Background: I'm building a quiet HTPC + NAS that is also supposed to be used for general computer usage. I'm so far generally happy with things, it was just that I was expecting a little better IO performance. I have no clue if my expectations are unreal. The NAS is there as a general purpose file storage and as a media server for XBMC and other devices. ZFS is a requirement. Question: Where is my bottle-neck, and is there anything I can do config wise, to improve my performance? I'm thinking VM-disk settings could be something but I really have no idea where to go since I'm neither experienced with FreeNAS nor VMware-WS. Tests: When I'm on the host OS and copy files (from the SSD) to the CIFS share, I get around 30 Mbytes/sec read and write. When I'm on my laptop laptop, wired to the network, I get about the same specs. The test I've done are with a 16 GB ISO, and with about 200 MB of RARs and I've tried avoiding the RAM-cache by reading different files than the ones I'm writing ( 10 GB). It feels like having less CPU cores is a lot more efficient, since the resource manager in Windows reports less CPU-usage. With 4 cores in VMware, CPU usage was 50-80%, with 1 core it was 25-60%. EDIT: HD ActiveTime was quite high on SSD so I moved the page file, disabled hibernate and enabled Win DiskCache both on SSD and RAID. This resulted in no real performance difference for one file, but if i transferred 2 files the total speed went up to 50 Mbytes/s vs ~40. The ActiveTime avg also went down a lot (to ~20%) but has now higher bursts. DiskIO is on ~ 30-35 Mbytes/s avgs, with ~100Mb bursts. Network is on 200-250Mbits/s with ~45 active TCP connections. Hardware Asus F2A85-M Pro A10-5700 16GB DDR3 1600 OCZ Vertex 2 128GB SSD 2x Generic 1tb 7200 RPM drives as RAID0 (in win7) Intel Gigabit Desktop CT Software Host OS: Win7 (SSD) VMware Worksation 9 (SSD) FreeNAS 8.3 VM (20GB VDisk on SSD) CPU: I've tried 1, 2 and 4 cores. Virtualisation engine, Preferred mode: Automatic 10,24Gb ram 50Gb SCSI VDisk on the RAID0, VDisk is formatted as ZFS and exposed through CIFS through FreeNAS. NIC Bridge, Replicate physical network state Below are two typical process print-outs while I'm transfering one file to the CIFS share. last pid: 2707; load averages: 0.60, 0.43, 0.24 up 0+00:07:05 00:34:26 32 processes: 2 running, 30 sleeping Mem: 101M Active, 53M Inact, 1620M Wired, 2188K Cache, 149M Buf, 8117M Free Swap: 4096M Total, 4096M Free PID USERNAME THR PRI NICE SIZE RES STATE TIME WCPU COMMAND 2640 root 1 102 0 50164K 10364K RUN 0:25 25.98% smbd 1897 root 6 44 0 168M 74808K uwait 0:02 0.00% python last pid: 2746; load averages: 0.93, 0.60, 0.33 up 0+00:08:53 00:36:14 33 processes: 2 running, 31 sleeping Mem: 101M Active, 53M Inact, 4722M Wired, 2188K Cache, 152M Buf, 5015M Free Swap: 4096M Total, 4096M Free PID USERNAME THR PRI NICE SIZE RES STATE TIME WCPU COMMAND 2640 root 1 76 0 50164K 10364K RUN 0:52 16.99% smbd 1897 root 6 44 0 168M 74816K uwait 0:02 0.00% python I'm sorry if my question isn't phrased right, I'm really bad at these kind of things, and it is the first time I post here at SU. I also appreciate any other suggestions to something, I could have missed.

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  • What Counts for A DBA: Observant

    - by drsql
    When walking up to the building where I work, I can see CCTV cameras placed here and there for monitoring access to the building. We are required to wear authorization badges which could be checked at any time. Do we have enemies?  Of course! No one is 100% safe; even if your life is a fairy tale, there is always a witch with an apple waiting to snack you into a thousand years of slumber (or at least so I recollect from elementary school.) Even Little Bo Peep had to keep a wary lookout.    We nerdy types (or maybe it was just me?) generally learned on the school playground to keep an eye open for unprovoked attack from simpler, but more muscular souls, and take steps to avoid messy confrontations well in advance. After we’d apprehensively negotiated adulthood with varying degrees of success, these skills of watching for danger, and avoiding it,  translated quite well to the technical careers so many of us were destined for. And nowhere else is this talent for watching out for irrational malevolence so appropriate as in a career as a production DBA.   It isn’t always active malevolence that the DBA needs to watch out for, but the even scarier quirks of common humanity.  A large number of the issues that occur in the enterprise happen just randomly or even just one time ever in a spurious manner, like in the case where a person decided to download the entire MSDN library of software, cross join every non-indexed billion row table together, and simultaneously stream the HD feed of 5 different sporting events, making the network access slow while the corporate online sales just started. The decent DBA team, like the going, gets tough under such circumstances. They spring into action, checking all of the sources of active information, observes the issue is no longer happening now, figures that either it wasn’t the database’s fault and that the reboot of the whatever device on the network fixed the problem.  This sort of reactive support is good, and will be the initial reaction of even excellent DBAs, but it is not the end of the story if you really want to know what happened and avoid getting called again when it isn’t even your fault.   When fires start raging within the corporate software forest, the DBA’s instinct is to actively find a way to douse the flames and get back to having no one in the company have any idea who they are.  Even better for them is to find a way of killing a potential problem while the fires are small, long before they can be classified as raging. The observant DBA will have already been monitoring the server environment for months in advance.  Most troubles, such as disk space and security intrusions, can be predicted and dealt with by alerting systems, whereas other trouble can come out of the blue and requires a skill of observing ongoing conditions and noticing inexplicable changes that could signal an emerging problem.  You can’t automate the DBA, because the bankable skill of a DBA is in detecting the early signs of unexpected problems, and working out how to deal with them before anyone else notices them.    To achieve this, the DBA will check the situation as it is currently happening,  and in many cases is likely to have been the person who submitted the problem to the level 1 support person in the first place, just to let the support team know of impending issues (always well received, I tell you what!). Database and host computer settings, configurations, and even critical data might be profiled and captured for later comparisons. He’ll use Monitoring tools, built-in, commercial (Not to be too crassly commercial or anything, but there is one such tool is SQL Monitor) and lots of homebrew monitoring tools to monitor for problems and changes in the server environment.   You will know that you have it right when a support call comes in and you can look at your monitoring tools and quickly respond that “response time is well within the normal range, the query that supports the failing interface works perfectly and has actually only been called 67% as often as normal, so I am more than willing to help diagnose the problem, but it isn’t the database server’s fault and is probably a client or networking slowdown causing the interface to be used less frequently than normal.” And that is the best thing for any DBA to observe…

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  • Deadlock Analysis in NetBeans 8

    - by Geertjan
    Lock contention profiling is very important in multi-core environments. Lock contention occurs when a thread tries to acquire a lock while another thread is holding it, forcing it to wait. Lock contentions result in deadlocks. Multi-core environments have even more threads to deal with, causing an increased likelihood of lock contentions. In NetBeans 8, the NetBeans Profiler has new support for displaying detailed information about lock contention, i.e., the relationship between the threads that are locked. After all, whenever there's a deadlock, in any aspect of interaction, e.g., a political deadlock, it helps to be able to point to the responsible party or, at least, the order in which events happened resulting in the deadlock. As an example, let's take the handy Deadlock sample code from the Java Tutorial and look at the tools in NetBeans IDE for identifying and analyzing the code. The description of the deadlock is nice: Alphonse and Gaston are friends, and great believers in courtesy. A strict rule of courtesy is that when you bow to a friend, you must remain bowed until your friend has a chance to return the bow. Unfortunately, this rule does not account for the possibility that two friends might bow to each other at the same time. To help identify who bowed first or, at least, the order in which bowing took place, right-click the file and choose "Profile File". In the Profile Task Manager, make the choices below: When you have clicked Run, the Threads window shows the two threads are blocked, i.e., the red "Monitor" lines tell you that the related threads are blocked while trying to enter a synchronized method or block: But which thread is holding the lock? Which one is blocked by the other? The above visualization does not answer these questions. New in NetBeans 8 is that you can analyze the deadlock in the new Lock Contention window to determine which of the threads is responsible for the lock: Here is the code that simulates the lock, very slightly tweaked at the end, where I use "setName" on the threads, so that it's even easier to analyze the threads in the relevant NetBeans tools. Also, I converted the anonymous inner Runnables to lambda expressions. package org.demo; public class Deadlock { static class Friend { private final String name; public Friend(String name) { this.name = name; } public String getName() { return this.name; } public synchronized void bow(Friend bower) { System.out.format("%s: %s" + " has bowed to me!%n", this.name, bower.getName()); bower.bowBack(this); } public synchronized void bowBack(Friend bower) { System.out.format("%s: %s" + " has bowed back to me!%n", this.name, bower.getName()); } } public static void main(String[] args) { final Friend alphonse = new Friend("Alphonse"); final Friend gaston = new Friend("Gaston"); Thread t1 = new Thread(() -> { alphonse.bow(gaston); }); t1.setName("Alphonse bows to Gaston"); t1.start(); Thread t2 = new Thread(() -> { gaston.bow(alphonse); }); t2.setName("Gaston bows to Alphonse"); t2.start(); } } In the above code, it's extremely likely that both threads will block when they attempt to invoke bowBack. Neither block will ever end, because each thread is waiting for the other to exit bow. Note: As you can see, it really helps to use "Thread.setName", everywhere, wherever you're creating a Thread in your code, since the tools in the IDE become a lot more meaningful when you've defined the name of the thread because otherwise the Profiler will be forced to use thread names like "thread-5" and "thread-6", i.e., based on the order of the threads, which is kind of meaningless. (Normally, except in a simple demo scenario like the above, you're not starting the threads in the same class, so you have no idea at all what "thread-5" and "thread-6" mean because you don't know the order in which the threads were started.) Slightly more compact: Thread t1 = new Thread(() -> { alphonse.bow(gaston); },"Alphonse bows to Gaston"); t1.start(); Thread t2 = new Thread(() -> { gaston.bow(alphonse); },"Gaston bows to Alphonse"); t2.start();

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  • ant ftp doesn't download files in subdirectories

    - by Kristof Neirynck
    Hello, I'm trying to download files in subdirectories from an ftp server with ant. The exact set of files is known. Some of them are in subdirectories. Ant only seems to download the ones in the root directory. It does work if I download all files without listing them. The first ftp action should do the exact same thing as the second. Instead it complains about "Hidden files" and seems to prefix the paths with "\\". Does anyone know what's wrong here? Is this a bug in commons-net? build.xml <?xml version="1.0" encoding="utf-8"?> <project name="example" default="example" basedir="."> <taskdef name="ftp" classname="org.apache.tools.ant.taskdefs.optional.net.FTP" /> <target name="example"> <!-- 2 files retrieved --> <ftp action="get" verbose="true" server="localhost" userid="example" password="example"> <fileset dir="downloads" casesensitive="false" includes="root1.txt,root2.txt,a/a.txt,a/b/ab.txt,c/c.txt" /> </ftp> <!-- 5 files retrieved --> <ftp action="get" verbose="true" server="localhost" userid="example" password="example"> <fileset dir="downloads" casesensitive="false" includes="**/*" /> </ftp> </target> </project> run_ant.bat @ECHO OFF PUSHD %~dp0 SET CLASSPATH= SET ANT_HOME=C:\apache-ant-1.8.0 SET ant=%ANT_HOME%\bin\ant.bat SET antoptions=-nouserlib -noclasspath -d SET ftpjars=^ -lib lib\jakarta-oro-2.0.8.jar ^ -lib lib\commons-net-2.0.jar CALL %ant% %antoptions% %ftpjars% > output.txt POPD output.txt Unable to locate tools.jar. Expected to find it in C:\PROGRA~1\Java\jre6\lib\tools.jar Apache Ant version 1.8.0 compiled on February 1 2010 Trying the default build file: build.xml Buildfile: G:\ftp\build.xml Adding reference: ant.PropertyHelper Detected Java version: 1.6 in: C:\PROGRA~1\Java\jre6 Detected OS: Windows 7 Adding reference: ant.ComponentHelper Setting ro project property: ant.file -> G:\ftp\build.xml Setting ro project property: ant.file.type -> file Adding reference: ant.projectHelper Adding reference: ant.parsing.context Adding reference: ant.targets parsing buildfile G:\ftp\build.xml with URI = file:/G:/ftp/build.xml Setting ro project property: ant.project.name -> example Adding reference: example Setting ro project property: ant.project.default-target -> example Setting ro project property: ant.file.example -> G:\ftp\build.xml Setting ro project property: ant.file.type.example -> file Project base dir set to: G:\ftp +Target: +Target: example Adding reference: ant.LocalProperties parsing buildfile jar:file:/C:/apache-ant-1.8.0/lib/ant.jar!/org/apache/tools/ant/antlib.xml with URI = jar:file:/C:/apache-ant-1.8.0/lib/ant.jar!/org/apache/tools/ant/antlib.xml from a zip file Class org.apache.tools.ant.taskdefs.optional.net.FTP loaded from parent loader (parentFirst) Setting ro project property: ant.project.invoked-targets -> example Attempting to create object of type org.apache.tools.ant.helper.DefaultExecutor Adding reference: ant.executor Build sequence for target(s) `example' is [example] Complete build sequence is [example, ] example: [ftp] Opening FTP connection to localhost [ftp] connected [ftp] logging in to FTP server [ftp] login succeeded [ftp] getting files fileset: Setup scanner in dir G:\ftp\downloads with patternSet{ includes: [root1.txt, root2.txt, a/a.txt, a/b/ab.txt] excludes: [] } will try to cd to A where a directory called a exists testing case sensitivity, attempting to cd to A remote system is case sensitive : false [ftp] Hidden file \\a\b\ assumed to not be a symlink. filelist map used in listing files filelist map used in listing files [ftp] Hidden file \\a\b\ assumed to not be a symlink. filelist map used in listing files filelist map used in listing files filelist map used in listing files filelist map used in listing files filelist map used in listing files [ftp] Hidden file \\a\a.txt assumed to not be a symlink. filelist map used in listing files [ftp] Hidden file \\a\a.txt assumed to not be a symlink. filelist map used in listing files filelist map used in listing files filelist map used in listing files [ftp] transferring root1.txt to G:\ftp\downloads\root1.txt [ftp] File G:\ftp\downloads\root1.txt copied from localhost [ftp] transferring root2.txt to G:\ftp\downloads\root2.txt [ftp] File G:\ftp\downloads\root2.txt copied from localhost [ftp] 2 files retrieved [ftp] disconnecting [ftp] Opening FTP connection to localhost [ftp] connected [ftp] logging in to FTP server [ftp] login succeeded [ftp] getting files fileset: Setup scanner in dir G:\ftp\downloads with patternSet{ includes: [**/*] excludes: [] } will try to cd to A where a directory called a exists testing case sensitivity, attempting to cd to A remote system is case sensitive : false [ftp] transferring a\a.txt to G:\ftp\downloads\a\a.txt [ftp] File G:\ftp\downloads\a\a.txt copied from localhost [ftp] transferring a\b\ab.txt to G:\ftp\downloads\a\b\ab.txt [ftp] File G:\ftp\downloads\a\b\ab.txt copied from localhost [ftp] transferring c\c.txt to G:\ftp\downloads\c\c.txt [ftp] File G:\ftp\downloads\c\c.txt copied from localhost [ftp] transferring root1.txt to G:\ftp\downloads\root1.txt [ftp] File G:\ftp\downloads\root1.txt copied from localhost [ftp] transferring root2.txt to G:\ftp\downloads\root2.txt [ftp] File G:\ftp\downloads\root2.txt copied from localhost [ftp] 5 files retrieved [ftp] disconnecting BUILD SUCCESSFUL Total time: 0 seconds server log (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> Connected, sending welcome message... (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 220-FileZilla Server version 0.9.34 beta (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 220-written by Tim Kosse ([email protected]) (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 220 Please visit http://sourceforge.net/projects/filezilla/ (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> USER example (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 331 Password required for example (000153) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> PASS ******* (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 230 Logged on (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> TYPE I (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Type set to I (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> SYST (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 215 UNIX emulated by FileZilla (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,232 (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> LIST (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for directory list. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD A (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/A" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD a (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD b (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD //a/b (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,233 (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> LIST (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for directory list. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,234 (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> LIST (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for directory list. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD //\\a\b\ (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD //\\a\b\ (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/a/b" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD a (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD //a (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/a" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/a" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,235 (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> LIST (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for directory list. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,236 (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> RETR root1.txt (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,237 (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> RETR root2.txt (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> QUIT (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> 221 Goodbye (000153) 7/05/2010 19:46:12 - example (127.0.0.1)> disconnected. (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> Connected, sending welcome message... (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 220-FileZilla Server version 0.9.34 beta (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 220-written by Tim Kosse ([email protected]) (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 220 Please visit http://sourceforge.net/projects/filezilla/ (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> USER example (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> 331 Password required for example (000154) 7/05/2010 19:46:12 - (not logged in) (127.0.0.1)> PASS ******* (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 230 Logged on (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> TYPE I (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Type set to I (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> SYST (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 215 UNIX emulated by FileZilla (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,239 (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> LIST (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for directory list. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD A (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/A" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> PWD (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 257 "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> CWD / (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> PORT 127,0,0,1,207,240 (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> LIST (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 150 Opening data channel for directory list. (000154) 7/05/2010 19:46:12 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD / (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD a (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/a" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,241 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> LIST (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for directory list. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD //a/ (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/a" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD b (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/a/b" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,242 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> LIST (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for directory list. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CDUP (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 CDUP successful. "/a" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CDUP (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 CDUP successful. "/" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD / (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD c (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/c" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,243 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> LIST (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for directory list. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CDUP (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 CDUP successful. "/" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CDUP (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 CDUP successful. "/" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> CWD / (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 250 CWD successful. "/" is current directory. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,244 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> RETR a/a.txt (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,245 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> RETR a/b/ab.txt (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,246 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> RETR c/c.txt (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,247 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> RETR root1.txt (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> PORT 127,0,0,1,207,248 (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 200 Port command successful (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> RETR root2.txt (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 150 Opening data channel for file transfer. (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 226 Transfer OK (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> QUIT (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> 221 Goodbye (000154) 7/05/2010 19:46:13 - example (127.0.0.1)> disconnected.

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  • Ubuntu server has slow performance

    - by Rich
    I have a custom built Ubuntu 11.04 server with a 6 disk software RAID 10 primary drive. On it I'm primarily running a PostgreSQL and a few other utilities that stream data from the web. I often find after a few hours of uptime the server starts to lag with all kinds of processes. For example, it may take 10-15 seconds after log-in to get a shell prompt. It might take 5-10 seconds for top to come up. An ls might take a second or two. When I look at top there is almost no CPU usage. There's a fair amount of memory used by the PostgreSQL server but not enough to bleed into swap. I have no idea where to go from here, other than to suspect the RAID10 (I've only ever had software RAID 1's before). Edit: Output from top: top - 11:56:03 up 1:46, 3 users, load average: 0.89, 0.73, 0.72 Tasks: 119 total, 1 running, 118 sleeping, 0 stopped, 0 zombie Cpu(s): 0.2%us, 0.0%sy, 0.0%ni, 93.5%id, 6.2%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 16325596k total, 3478248k used, 12847348k free, 20880k buffers Swap: 19534176k total, 0k used, 19534176k free, 3041992k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 1747 woodsp 20 0 109m 10m 4888 S 1 0.1 0:42.70 python 357 root 20 0 0 0 0 S 0 0.0 0:00.40 jbd2/sda3-8 1 root 20 0 24324 2284 1344 S 0 0.0 0:00.84 init 2 root 20 0 0 0 0 S 0 0.0 0:00.00 kthreadd 3 root 20 0 0 0 0 S 0 0.0 0:00.24 ksoftirqd/0 6 root RT 0 0 0 0 S 0 0.0 0:00.00 migration/0 7 root RT 0 0 0 0 S 0 0.0 0:00.01 watchdog/0 8 root RT 0 0 0 0 S 0 0.0 0:00.00 migration/1 10 root 20 0 0 0 0 S 0 0.0 0:00.02 ksoftirqd/1 12 root RT 0 0 0 0 S 0 0.0 0:00.01 watchdog/1 13 root RT 0 0 0 0 S 0 0.0 0:00.00 migration/2 14 root 20 0 0 0 0 S 0 0.0 0:00.00 kworker/2:0 15 root 20 0 0 0 0 S 0 0.0 0:00.00 ksoftirqd/2 16 root RT 0 0 0 0 S 0 0.0 0:00.01 watchdog/2 17 root RT 0 0 0 0 S 0 0.0 0:00.00 migration/3 18 root 20 0 0 0 0 S 0 0.0 0:00.00 kworker/3:0 19 root 20 0 0 0 0 S 0 0.0 0:00.02 ksoftirqd/3 20 root RT 0 0 0 0 S 0 0.0 0:00.01 watchdog/3 21 root 0 -20 0 0 0 S 0 0.0 0:00.00 cpuset 22 root 0 -20 0 0 0 S 0 0.0 0:00.00 khelper 23 root 20 0 0 0 0 S 0 0.0 0:00.00 kdevtmpfs 24 root 0 -20 0 0 0 S 0 0.0 0:00.00 netns 26 root 20 0 0 0 0 S 0 0.0 0:00.00 sync_supers df -h rpsharp@ncp-skookum:~$ df -h Filesystem Size Used Avail Use% Mounted on /dev/sda3 1.8T 549G 1.2T 32% / udev 7.8G 4.0K 7.8G 1% /dev tmpfs 3.2G 492K 3.2G 1% /run none 5.0M 0 5.0M 0% /run/lock none 7.8G 0 7.8G 0% /run/shm /dev/sda2 952M 128K 952M 1% /boot/efi /dev/md0 5.5T 562G 4.7T 11% /usr/local free -m psharp@ncp-skookum:~$ free -m total used free shared buffers cached Mem: 15942 3409 12533 0 20 2983 -/+ buffers/cache: 405 15537 Swap: 19076 0 19076 tail -50 /var/log/syslog Jul 3 06:31:32 ncp-skookum rsyslogd: [origin software="rsyslogd" swVersion="5.8.6" x-pid="1070" x-info="http://www.rsyslog.com"] rsyslogd was HUPed Jul 3 06:39:01 ncp-skookum CRON[14211]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -depth -mindepth 1 -maxdepth 1 -type f -cmin +$(/usr/lib/php5/maxlifetime) ! -execdir fuser -s {} 2>/dev/null \; -delete) Jul 3 06:40:01 ncp-skookum CRON[14223]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Jul 3 07:00:01 ncp-skookum CRON[14328]: (woodsp) CMD (/home/woodsp/bin/mail_tweetupdate # email an update) Jul 3 07:00:01 ncp-skookum CRON[14327]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Jul 3 07:00:28 ncp-skookum sendmail[14356]: q63E0SoZ014356: from=woodsp, size=2328, class=0, nrcpts=2, msgid=<[email protected]>, relay=woodsp@localhost Jul 3 07:00:29 ncp-skookum sm-mta[14357]: q63E0Si6014357: from=<[email protected]>, size=2569, class=0, nrcpts=2, msgid=<[email protected]>, proto=ESMTP, daemon=MTA-v4, relay=localhost [127.0.0.1] Jul 3 07:00:29 ncp-skookum sendmail[14356]: q63E0SoZ014356: to=Spencer Wood <[email protected]>,Martin Lacayo <[email protected]>, ctladdr=woodsp (1004/1005), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=62328, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (q63E0Si6014357 Message accepted for delivery) Jul 3 07:00:29 ncp-skookum sm-mta[14359]: STARTTLS=client, relay=mx3.stanford.edu., version=TLSv1/SSLv3, verify=FAIL, cipher=DHE-RSA-AES256-SHA, bits=256/256 Jul 3 07:00:29 ncp-skookum sm-mta[14359]: q63E0Si6014357: to=<[email protected]>,<[email protected]>, ctladdr=<[email protected]> (1004/1005), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=152569, relay=mx3.stanford.edu. [171.67.219.73], dsn=2.0.0, stat=Sent (Ok: queued as 8F3505802AC) Jul 3 07:09:08 ncp-skookum CRON[14396]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -depth -mindepth 1 -maxdepth 1 -type f -cmin +$(/usr/lib/php5/maxlifetime) ! -execdir fuser -s {} 2>/dev/null \; -delete) Jul 3 07:17:01 ncp-skookum CRON[14438]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Jul 3 07:20:01 ncp-skookum CRON[14453]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Jul 3 07:39:01 ncp-skookum CRON[14551]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -depth -mindepth 1 -maxdepth 1 -type f -cmin +$(/usr/lib/php5/maxlifetime) ! -execdir fuser -s {} 2>/dev/null \; -delete) Jul 3 07:40:01 ncp-skookum CRON[14562]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Jul 3 08:00:01 ncp-skookum CRON[14668]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Jul 3 08:09:01 ncp-skookum CRON[14724]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -depth -mindepth 1 -maxdepth 1 -type f -cmin +$(/usr/lib/php5/maxlifetime) ! -execdir fuser -s {} 2>/dev/null \; -delete) Jul 3 08:17:01 ncp-skookum CRON[14766]: (root) CMD ( cd / && run-parts --report /etc/cron.hourly) Jul 3 08:20:01 ncp-skookum CRON[14781]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Jul 3 08:39:01 ncp-skookum CRON[14881]: (root) CMD ( [ -x /usr/lib/php5/maxlifetime ] && [ -d /var/lib/php5 ] && find /var/lib/php5/ -depth -mindepth 1 -maxdepth 1 -type f -cmin +$(/usr/lib/php5/maxlifetime) ! -execdir fuser -s {} 2>/dev/null \; -delete) Jul 3 08:40:01 ncp-skookum CRON[14892]: (smmsp) CMD (test -x /etc/init.d/sendmail && /usr/share/sendmail/sendmail cron-msp) Output of hdparm -t /dev/sd{a,b,c,d,e,f} This looks suspicious? /dev/sda: Timing buffered disk reads: 2 MB in 4.84 seconds = 423.39 kB/sec /dev/sdb: Timing buffered disk reads: 420 MB in 3.01 seconds = 139.74 MB/sec /dev/sdc: Timing buffered disk reads: 390 MB in 3.00 seconds = 129.87 MB/sec /dev/sdd: Timing buffered disk reads: 416 MB in 3.00 seconds = 138.51 MB/sec /dev/sde: Timing buffered disk reads: 422 MB in 3.00 seconds = 140.50 MB/sec /dev/sdf: Timing buffered disk reads: 416 MB in 3.01 seconds = 138.26 MB/sec

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  • High Server Load cannot figure out why

    - by Tim Bolton
    My server is currently running CentOS 5.2, with WHM 11.34. Currently, we're at 6.43 to 12 for a load average. The sites that we're hosting are taking a lot time to respond and resolve. top doesn't show anything out of the ordinary and iftop doesn't show a lot of traffic. We have many resellers, and some not so good at writing code, how can we find the culprit? vmstat output: vmstat procs -----------memory---------- ---swap-- -----io---- --system-- -----cpu------ r b swpd free buff cache si so bi bo in cs us sy id wa st 0 2 84 78684 154916 1021080 0 0 72 274 0 14 6 3 80 12 0 top output (ordered by %CPU) top - 21:44:43 up 5 days, 10:39, 3 users, load average: 3.36, 4.18, 4.73 Tasks: 222 total, 3 running, 219 sleeping, 0 stopped, 0 zombie Cpu(s): 5.8%us, 2.3%sy, 0.2%ni, 79.6%id, 11.8%wa, 0.0%hi, 0.2%si, 0.0%st Mem: 2074580k total, 1863044k used, 211536k free, 174828k buffers Swap: 2040212k total, 84k used, 2040128k free, 987604k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 15930 mysql 15 0 138m 46m 4380 S 4 2.3 1:45.87 mysqld 21772 igniteth 17 0 23200 7152 3932 R 4 0.3 0:00.02 php 1586 root 10 -5 0 0 0 S 2 0.0 11:45.19 kjournald 21759 root 15 0 2416 1024 732 R 2 0.0 0:00.01 top 1 root 15 0 2156 648 560 S 0 0.0 0:26.31 init 2 root RT 0 0 0 0 S 0 0.0 0:00.35 migration/0 3 root 34 19 0 0 0 S 0 0.0 0:00.32 ksoftirqd/0 4 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/0 5 root RT 0 0 0 0 S 0 0.0 0:02.00 migration/1 6 root 34 19 0 0 0 S 0 0.0 0:00.11 ksoftirqd/1 7 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/1 8 root RT 0 0 0 0 S 0 0.0 0:01.29 migration/2 9 root 34 19 0 0 0 S 0 0.0 0:00.26 ksoftirqd/2 10 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/2 11 root RT 0 0 0 0 S 0 0.0 0:00.90 migration/3 12 root 34 19 0 0 0 R 0 0.0 0:00.20 ksoftirqd/3 13 root RT 0 0 0 0 S 0 0.0 0:00.00 watchdog/3 top output (ordered by CPU time) top - 21:46:12 up 5 days, 10:41, 3 users, load average: 2.88, 3.82, 4.55 Tasks: 217 total, 1 running, 216 sleeping, 0 stopped, 0 zombie Cpu(s): 3.7%us, 2.0%sy, 2.0%ni, 67.2%id, 25.0%wa, 0.0%hi, 0.1%si, 0.0%st Mem: 2074580k total, 1959516k used, 115064k free, 183116k buffers Swap: 2040212k total, 84k used, 2040128k free, 1090308k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ TIME COMMAND 32367 root 16 0 215m 212m 1548 S 0 10.5 62:03.63 62:03 tailwatchd 1586 root 10 -5 0 0 0 S 0 0.0 11:45.27 11:45 kjournald 1576 root 10 -5 0 0 0 S 0 0.0 2:37.86 2:37 kjournald 27722 root 16 0 2556 1184 800 S 0 0.1 1:48.94 1:48 top 15930 mysql 15 0 138m 46m 4380 S 4 2.3 1:48.63 1:48 mysqld 2932 root 34 19 0 0 0 S 0 0.0 1:41.05 1:41 kipmi0 226 root 10 -5 0 0 0 S 0 0.0 1:34.33 1:34 kswapd0 2671 named 25 0 74688 7400 2116 S 0 0.4 1:23.58 1:23 named 3229 root 15 0 10300 3348 2724 S 0 0.2 0:40.85 0:40 sshd 1580 root 10 -5 0 0 0 S 0 0.0 0:30.62 0:30 kjournald 1 root 17 0 2156 648 560 S 0 0.0 0:26.32 0:26 init 2616 root 15 0 1816 576 480 S 0 0.0 0:23.50 0:23 syslogd 1584 root 10 -5 0 0 0 S 0 0.0 0:18.67 0:18 kjournald 4342 root 34 19 27692 11m 2116 S 0 0.5 0:18.23 0:18 yum-updatesd 8044 bollingp 15 0 3456 2036 740 S 1 0.1 0:15.56 0:15 imapd 26 root 10 -5 0 0 0 S 0 0.0 0:14.18 0:14 kblockd/1 7989 gmailsit 16 0 3196 1748 736 S 0 0.1 0:10.43 0:10 imapd iostat -xtk 1 10 output [root@server1 tmp]# iostat -xtk 1 10 Linux 2.6.18-53.el5 12/18/2012 Time: 09:51:06 PM avg-cpu: %user %nice %system %iowait %steal %idle 5.83 0.19 2.53 11.85 0.00 79.60 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 1.37 118.83 18.70 54.27 131.47 692.72 22.59 4.90 67.19 3.10 22.59 sdb 0.35 39.33 20.33 61.43 158.79 403.22 13.75 5.23 63.93 3.77 30.80 Time: 09:51:07 PM avg-cpu: %user %nice %system %iowait %steal %idle 1.50 0.00 0.50 24.00 0.00 74.00 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 25.00 2.00 2.00 128.00 108.00 118.00 0.03 7.25 4.00 1.60 sdb 0.00 16.00 41.00 145.00 200.00 668.00 9.33 107.92 272.72 5.38 100.10 Time: 09:51:08 PM avg-cpu: %user %nice %system %iowait %steal %idle 2.00 0.00 1.50 29.50 0.00 67.00 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 95.00 3.00 33.00 12.00 480.00 27.33 0.07 1.72 1.31 4.70 sdb 0.00 14.00 1.00 228.00 4.00 960.00 8.42 143.49 568.01 4.37 100.10 Time: 09:51:09 PM avg-cpu: %user %nice %system %iowait %steal %idle 13.28 0.00 2.76 21.30 0.00 62.66 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 21.00 1.00 19.00 16.00 192.00 20.80 0.06 3.55 1.30 2.60 sdb 0.00 36.00 28.00 181.00 124.00 884.00 9.65 121.16 617.31 4.79 100.10 Time: 09:51:10 PM avg-cpu: %user %nice %system %iowait %steal %idle 4.74 0.00 1.50 25.19 0.00 68.58 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 20.00 3.00 15.00 12.00 136.00 16.44 0.17 7.11 3.11 5.60 sdb 0.00 0.00 103.00 60.00 544.00 248.00 9.72 52.35 545.23 6.14 100.10 Time: 09:51:11 PM avg-cpu: %user %nice %system %iowait %steal %idle 1.24 0.00 1.24 25.31 0.00 72.21 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 75.00 4.00 28.00 16.00 416.00 27.00 0.08 3.72 2.03 6.50 sdb 2.00 9.00 124.00 17.00 616.00 104.00 10.21 3.73 213.73 7.10 100.10 Time: 09:51:12 PM avg-cpu: %user %nice %system %iowait %steal %idle 1.00 0.00 0.75 24.31 0.00 73.93 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 24.00 1.00 9.00 4.00 132.00 27.20 0.01 1.20 1.10 1.10 sdb 4.00 40.00 103.00 48.00 528.00 212.00 9.80 105.21 104.32 6.64 100.20 Time: 09:51:13 PM avg-cpu: %user %nice %system %iowait %steal %idle 2.50 0.00 1.75 23.25 0.00 72.50 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 125.74 3.96 46.53 15.84 689.11 27.92 0.20 4.06 2.41 12.18 sdb 2.97 0.00 91.09 84.16 419.80 471.29 10.17 85.85 590.78 5.66 99.11 Time: 09:51:14 PM avg-cpu: %user %nice %system %iowait %steal %idle 0.75 0.00 0.50 24.94 0.00 73.82 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 88.00 1.00 7.00 4.00 380.00 96.00 0.04 4.38 3.00 2.40 sdb 3.00 7.00 111.00 44.00 540.00 208.00 9.65 18.58 581.79 6.46 100.10 Time: 09:51:15 PM avg-cpu: %user %nice %system %iowait %steal %idle 11.03 0.00 3.26 26.57 0.00 59.15 Device: rrqm/s wrqm/s r/s w/s rkB/s wkB/s avgrq-sz avgqu-sz await svctm %util sda 0.00 145.00 7.00 53.00 28.00 792.00 27.33 0.15 2.50 1.55 9.30 sdb 1.00 0.00 155.00 0.00 800.00 0.00 10.32 2.85 18.63 6.46 100.10 [root@server1 tmp]# MySQL Show Full Processlist mysql> show full processlist; +------+---------------+-----------+-----------------------+----------------+------+----------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | Id | User | Host | db | Command | Time | State | Info | +------+---------------+-----------+-----------------------+----------------+------+----------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ | 1 | DB_USER_ONE | localhost | DB_ONE | Query | 3 | waiting for handler insert | INSERT DELAYED INTO defers (mailtime,msgid,email,transport_method,message,host,ip,router,deliveryuser,deliverydomain) VALUES(FROM_UNIXTIME('1355879748'),'1TivwL-0003y8-8l','[email protected]','remote_smtp','SMTP error from remote mail server after initial connection: host mx1.mail.tw.yahoo.com [203.188.197.119]: 421 4.7.0 [TS01] Messages from 75.125.90.146 temporarily deferred due to user complaints - 4.16.55.1; see http://postmaster.yahoo.com/421-ts01.html','mx1.mail.tw.yahoo.com','203.188.197.119','lookuphost','','') | | 2 | DELAYED | localhost | DB_ONE | Delayed insert | 52 | insert | | | 3 | DELAYED | localhost | DB_ONE | Delayed insert | 68 | insert | | | 911 | DELAYED | localhost | DB_ONE | Delayed insert | 99 | Waiting for INSERT | | | 993 | DB_USER_TWO | localhost | DB_TWO | Sleep | 832 | | NULL | | 994 | DB_USER_ONE | localhost | DB_ONE | Query | 185 | Locked | delete from failures where FROM_UNIXTIME(UNIX_TIMESTAMP(NOW())-1296000) > mailtime | | 1102 | DB_USER_THREE | localhost | DB_THREE | Query | 29 | NULL | commit | | 1249 | DB_USER_FOUR | localhost | DB_FOUR | Query | 13 | NULL | commit | | 1263 | root | localhost | DB_FIVE | Query | 0 | NULL | show full processlist | | 1264 | DB_USER_SIX | localhost | DB_SIX | Query | 3 | NULL | commit | +------+---------------+-----------+-----------------------+----------------+------+----------------------------+----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------+ 10 rows in set (0.00 sec)

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  • Is post-sudden-power-loss filesystem corruption on an SSD drive's ext3 partition "expected behavior"?

    - by Jeremy Friesner
    My company makes an embedded Debian Linux device that boots from an ext3 partition on an internal SSD drive. Because the device is an embedded "black box", it is usually shut down the rude way, by simply cutting power to the device via an external switch. This is normally okay, as ext3's journalling keeps things in order, so other than the occasional loss of part of a log file, things keep chugging along fine. However, we've recently seen a number of units where after a number of hard-power-cycles the ext3 partition starts to develop structural issues -- in particular, we run e2fsck on the ext3 partition and it finds a number of issues like those shown in the output listing at the bottom of this Question. Running e2fsck until it stops reporting errors (or reformatting the partition) clears the issues. My question is... what are the implications of seeing problems like this on an ext3/SSD system that has been subjected to lots of sudden/unexpected shutdowns? My feeling is that this might be a sign of a software or hardware problem in our system, since my understanding is that (barring a bug or hardware problem) ext3's journalling feature is supposed to prevent these sorts of filesystem-integrity errors. (Note: I understand that user-data is not journalled and so munged/missing/truncated user-files can happen; I'm specifically talking here about filesystem-metadata errors like those shown below) My co-worker, on the other hand, says that this is known/expected behavior because SSD controllers sometimes re-order write commands and that can cause the ext3 journal to get confused. In particular, he believes that even given normally functioning hardware and bug-free software, the ext3 journal only makes filesystem corruption less likely, not impossible, so we should not be surprised to see problems like this from time to time. Which of us is right? Embedded-PC-failsafe:~# ls Embedded-PC-failsafe:~# umount /mnt/unionfs Embedded-PC-failsafe:~# e2fsck /dev/sda3 e2fsck 1.41.3 (12-Oct-2008) embeddedrootwrite contains a file system with errors, check forced. Pass 1: Checking inodes, blocks, and sizes Pass 2: Checking directory structure Invalid inode number for '.' in directory inode 46948. Fix<y>? yes Directory inode 46948, block 0, offset 12: directory corrupted Salvage<y>? yes Entry 'status_2012-11-26_14h13m41.csv' in /var/log/status_logs (46956) has deleted/unused inode 47075. Clear<y>? yes Entry 'status_2012-11-26_10h42m58.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47076. Clear<y>? yes Entry 'status_2012-11-26_11h29m41.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47080. Clear<y>? yes Entry 'status_2012-11-26_11h42m13.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47081. Clear<y>? yes Entry 'status_2012-11-26_12h07m17.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47083. Clear<y>? yes Entry 'status_2012-11-26_12h14m53.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47085. Clear<y>? yes Entry 'status_2012-11-26_15h06m49.csv' in /var/log/status_logs (46956) has deleted/unused inode 47088. Clear<y>? yes Entry 'status_2012-11-20_14h50m09.csv' in /var/log/status_logs (46956) has deleted/unused inode 47073. Clear<y>? yes Entry 'status_2012-11-20_14h55m32.csv' in /var/log/status_logs (46956) has deleted/unused inode 47074. Clear<y>? yes Entry 'status_2012-11-26_11h04m36.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47078. Clear<y>? yes Entry 'status_2012-11-26_11h54m45.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47082. Clear<y>? yes Entry 'status_2012-11-26_12h12m20.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47084. Clear<y>? yes Entry 'status_2012-11-26_12h33m52.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47086. Clear<y>? yes Entry 'status_2012-11-26_10h51m59.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47077. Clear<y>? yes Entry 'status_2012-11-26_11h17m09.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47079. Clear<y>? yes Entry 'status_2012-11-26_12h54m11.csv.gz' in /var/log/status_logs (46956) has deleted/unused inode 47087. Clear<y>? yes Pass 3: Checking directory connectivity '..' in /etc/network/run (46948) is <The NULL inode> (0), should be /etc/network (46953). Fix<y>? yes Couldn't fix parent of inode 46948: Couldn't find parent directory entry Pass 4: Checking reference counts Unattached inode 46945 Connect to /lost+found<y>? yes Inode 46945 ref count is 2, should be 1. Fix<y>? yes Inode 46953 ref count is 5, should be 4. Fix<y>? yes Pass 5: Checking group summary information Block bitmap differences: -(208264--208266) -(210062--210068) -(211343--211491) -(213241--213250) -(213344--213393) -213397 -(213457--213463) -(213516--213521) -(213628--213655) -(213683--213688) -(213709--213728) -(215265--215300) -(215346--215365) -(221541--221551) -(221696--221704) -227517 Fix<y>? yes Free blocks count wrong for group #6 (17247, counted=17611). Fix<y>? yes Free blocks count wrong (161691, counted=162055). Fix<y>? yes Inode bitmap differences: +(47089--47090) +47093 +47095 +(47097--47099) +(47101--47104) -(47219--47220) -47222 -47224 -47228 -47231 -(47347--47348) -47350 -47352 -47356 -47359 -(47457--47488) -47985 -47996 -(47999--48000) -48017 -(48027--48028) -(48030--48032) -48049 -(48059--48060) -(48062--48064) -48081 -(48091--48092) -(48094--48096) Fix<y>? yes Free inodes count wrong for group #6 (7608, counted=7624). Fix<y>? yes Free inodes count wrong (61919, counted=61935). Fix<y>? yes embeddedrootwrite: ***** FILE SYSTEM WAS MODIFIED ***** embeddedrootwrite: ********** WARNING: Filesystem still has errors ********** embeddedrootwrite: 657/62592 files (24.4% non-contiguous), 87882/249937 blocks Embedded-PC-failsafe:~# Embedded-PC-failsafe:~# e2fsck /dev/sda3 e2fsck 1.41.3 (12-Oct-2008) embeddedrootwrite contains a file system with errors, check forced. Pass 1: Checking inodes, blocks, and sizes Pass 2: Checking directory structure Directory entry for '.' in ... (46948) is big. Split<y>? yes Missing '..' in directory inode 46948. Fix<y>? yes Setting filetype for entry '..' in ... (46948) to 2. Pass 3: Checking directory connectivity '..' in /etc/network/run (46948) is <The NULL inode> (0), should be /etc/network (46953). Fix<y>? yes Pass 4: Checking reference counts Inode 2 ref count is 12, should be 13. Fix<y>? yes Pass 5: Checking group summary information embeddedrootwrite: ***** FILE SYSTEM WAS MODIFIED ***** embeddedrootwrite: 657/62592 files (24.4% non-contiguous), 87882/249937 blocks Embedded-PC-failsafe:~# Embedded-PC-failsafe:~# e2fsck /dev/sda3 e2fsck 1.41.3 (12-Oct-2008) embeddedrootwrite: clean, 657/62592 files, 87882/249937 blocks

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  • High memory usage on the server - can't determine the process

    - by HTF
    I've noticed high memory usage on the server. Details: OS: CentOS 6.3 - x86_64 Web server: Nginx with PHP-FPM The server is generating PDF documents so the traffic is minimum. top: # top -b -n 1 -a top - 10:04:51 up 21 days, 18:57, 1 user, load average: 0.00, 0.00, 0.00 Tasks: 92 total, 1 running, 91 sleeping, 0 stopped, 0 zombie Cpu(s): 0.3%us, 0.2%sy, 0.0%ni, 99.6%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st Mem: 3923092k total, 3720380k used, 202712k free, 133904k buffers Swap: 4194296k total, 12k used, 4194284k free, 147404k cached PID USER PR NI VIRT RES SHR S %CPU %MEM TIME+ COMMAND 15855 www-data 20 0 199m 4952 2128 S 0.0 0.1 0:00.06 php-fpm 15853 www-data 20 0 199m 4940 2028 S 0.0 0.1 0:00.06 php-fpm 15850 www-data 20 0 199m 4928 2020 S 0.0 0.1 0:00.05 php-fpm 15851 www-data 20 0 199m 4888 2020 S 0.0 0.1 0:00.06 php-fpm 15852 www-data 20 0 199m 4852 2020 S 0.0 0.1 0:00.06 php-fpm 15857 www-data 20 0 198m 4716 2020 S 0.0 0.1 0:00.06 php-fpm 17553 root 20 0 97816 3860 2924 S 0.0 0.1 0:00.03 sshd 15849 root 20 0 198m 3460 1072 S 0.0 0.1 0:00.12 php-fpm 13441 nginx 20 0 65608 2968 1604 S 0.0 0.1 0:02.06 nginx 13440 nginx 20 0 65608 2964 1600 S 0.0 0.1 0:01.87 nginx 17561 root 20 0 105m 1944 1488 S 0.0 0.0 0:00.01 bash 1150 xfs 20 0 20980 1784 704 S 0.0 0.0 0:00.13 xfs 15863 root 20 0 179m 1424 1028 S 0.0 0.0 0:00.00 rsyslogd 1 root 20 0 19224 1360 1088 S 0.0 0.0 0:17.96 init 1201 nrpe 20 0 40928 1288 704 S 0.0 0.0 3:57.64 nrpe 13226 root 20 0 114m 1216 612 S 0.0 0.0 0:00.01 crond 6691 root 20 0 64068 1156 488 S 0.0 0.0 0:09.59 sshd 13439 root 20 0 65104 1128 292 S 0.0 0.0 0:00.00 nginx 19026 root 20 0 15040 1116 844 R 0.0 0.0 0:00.00 top 451 root 16 -4 11052 1096 316 S 0.0 0.0 0:00.02 udevd 1174 root 18 -2 11048 1064 288 S 0.0 0.0 0:00.00 udevd 1175 root 18 -2 11048 1064 288 S 0.0 0.0 0:00.00 udevd 1065 root 16 -4 93168 824 560 S 0.0 0.0 0:16.00 auditd 1165 root 20 0 4056 564 480 S 0.0 0.0 0:00.00 mingetty 1167 root 20 0 4056 564 480 S 0.0 0.0 0:00.00 mingetty 1169 root 20 0 4056 564 480 S 0.0 0.0 0:00.00 mingetty 1171 root 20 0 4056 564 480 S 0.0 0.0 0:00.00 mingetty 1163 root 20 0 4056 560 480 S 0.0 0.0 0:00.00 mingetty 1176 root 20 0 4056 560 480 S 0.0 0.0 0:00.00 mingetty 2 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kthreadd 3 root RT 0 0 0 0 S 0.0 0.0 0:11.75 migration/0 4 root 20 0 0 0 0 S 0.0 0.0 44:30.28 ksoftirqd/0 5 root RT 0 0 0 0 S 0.0 0.0 0:00.00 migration/0 6 root RT 0 0 0 0 S 0.0 0.0 0:03.51 watchdog/0 7 root RT 0 0 0 0 S 0.0 0.0 0:11.63 migration/1 8 root RT 0 0 0 0 S 0.0 0.0 0:00.00 migration/1 9 root 20 0 0 0 0 S 0.0 0.0 11:35.50 ksoftirqd/1 10 root RT 0 0 0 0 S 0.0 0.0 0:03.34 watchdog/1 11 root 20 0 0 0 0 S 0.0 0.0 1:36.68 events/0 12 root 20 0 0 0 0 S 0.0 0.0 1:50.57 events/1 13 root 20 0 0 0 0 S 0.0 0.0 0:00.00 cgroup 14 root 20 0 0 0 0 S 0.0 0.0 0:00.00 khelper 15 root 20 0 0 0 0 S 0.0 0.0 0:00.00 netns 16 root 20 0 0 0 0 S 0.0 0.0 0:00.00 async/mgr 17 root 20 0 0 0 0 S 0.0 0.0 0:00.00 pm 18 root 20 0 0 0 0 S 0.0 0.0 0:07.86 sync_supers 19 root 20 0 0 0 0 S 0.0 0.0 0:10.38 bdi-default 20 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kintegrityd/0 21 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kintegrityd/1 22 root 20 0 0 0 0 S 0.0 0.0 0:04.35 kblockd/0 23 root 20 0 0 0 0 S 0.0 0.0 0:04.18 kblockd/1 24 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kacpid 25 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kacpi_notify 26 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kacpi_hotplug 27 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ata/0 28 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ata/1 29 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ata_aux 30 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ksuspend_usbd 31 root 20 0 0 0 0 S 0.0 0.0 0:00.00 khubd 32 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kseriod 33 root 20 0 0 0 0 S 0.0 0.0 0:00.00 md/0 34 root 20 0 0 0 0 S 0.0 0.0 0:00.00 md/1 35 root 20 0 0 0 0 S 0.0 0.0 0:00.00 md_misc/0 36 root 20 0 0 0 0 S 0.0 0.0 0:00.00 md_misc/1 37 root 20 0 0 0 0 S 0.0 0.0 0:00.48 khungtaskd 38 root 20 0 0 0 0 S 0.0 0.0 1:07.52 kswapd0 39 root 25 5 0 0 0 S 0.0 0.0 0:00.00 ksmd 40 root 39 19 0 0 0 S 0.0 0.0 0:22.00 khugepaged 41 root 20 0 0 0 0 S 0.0 0.0 0:00.00 aio/0 42 root 20 0 0 0 0 S 0.0 0.0 0:00.00 aio/1 43 root 20 0 0 0 0 S 0.0 0.0 0:00.00 crypto/0 44 root 20 0 0 0 0 S 0.0 0.0 0:00.00 crypto/1 49 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kthrotld/0 50 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kthrotld/1 52 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kpsmoused 53 root 20 0 0 0 0 S 0.0 0.0 0:00.00 usbhid_resumer 83 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kstriped 233 root 20 0 0 0 0 S 0.0 0.0 0:00.00 scsi_eh_0 234 root 20 0 0 0 0 S 0.0 0.0 0:00.00 scsi_eh_1 321 root 20 0 0 0 0 S 0.0 0.0 0:00.00 virtio-blk 359 root 20 0 0 0 0 S 0.0 0.0 0:03.24 kdmflush 360 root 20 0 0 0 0 S 0.0 0.0 0:00.00 kdmflush 380 root 20 0 0 0 0 S 0.0 0.0 0:20.64 jbd2/dm-0-8 381 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ext4-dio-unwrit 382 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ext4-dio-unwrit 694 root 20 0 0 0 0 S 0.0 0.0 0:00.00 vballoon 697 root 20 0 0 0 0 S 0.0 0.0 0:00.00 virtio-net 818 root 20 0 0 0 0 S 0.0 0.0 0:00.00 jbd2/vda1-8 819 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ext4-dio-unwrit 820 root 20 0 0 0 0 S 0.0 0.0 0:00.00 ext4-dio-unwrit 851 root 20 0 0 0 0 S 0.0 0.0 0:06.96 kauditd 1013 root 20 0 0 0 0 S 0.0 0.0 0:15.45 flush-253:0 ps: # ps aux --sort -vsz | head USER PID %CPU %MEM VSZ RSS TTY STAT START TIME COMMAND www-data 13213 0.0 0.1 204416 4772 ? S 08:28 0:00 php-fpm: pool default www-data 13214 0.0 0.1 204416 4776 ? S 08:28 0:00 php-fpm: pool default www-data 13215 0.0 0.1 204416 4832 ? S 08:28 0:00 php-fpm: pool default www-data 13216 0.0 0.1 204416 4776 ? S 08:28 0:00 php-fpm: pool default www-data 13218 0.0 0.1 204416 4956 ? S 08:28 0:00 php-fpm: pool default free: #free -m total used free shared buffers cached Mem: 3831 3530 300 0 130 143 -/+ buffers/cache: 3256 574 Swap: 4095 0 4095 When I stooped Nginx, PHP-FPM the memory usage was still the same. Could you help me to investigate what is consuming the memory on the system? Regards

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  • Week in Geek: New Security Flaw Confirmed for Internet Explorer Edition

    - by Asian Angel
    This week we learned how to use a PC to stay entertained while traveling for the holidays, create quality photo prints with free software, share links between any browser and any smartphone, create perfect Christmas photos using How-To Geek’s 10 best how-to photo guides, and had fun decorating Firefox with a collection of Holiday 2010 Personas themes. Photo by Repoort. Random Geek Links Photo by Asian Angel. Critical 0-Day Flaw Affects All Internet Explorer Versions, Microsoft Warns Microsoft has confirmed a zero-day vulnerability affecting all supported versions of Internet Explorer, including IE8, IE7 and IE6. Note: Article contains link to Microsoft Security Advisory detailing two work-arounds until a security update is released. Hackers targeting human rights, indie media groups Hackers are increasingly hitting the Web sites of human rights and independent media groups in an attempt to silence them, says a new study released this week by Harvard University’s Berkman Center for Internet & Society. OpenBSD: audits give no indication of back doors So far, the analyses of OpenBSD’s crypto and IPSec code have not provided any indication that the system contains back doors for listening to encrypted VPN connections. But the developers have already found two bugs during their current audits. Sophos: Beware Facebook’s new facial-recognition feature Facebook’s new facial recognition software might result in undesirable photos of users being circulated online, warned a security expert, who urged users to keep abreast with the social network’s privacy settings to prevent the abovementioned scenario from becoming a reality. Microsoft withdraws flawed Outlook update Microsoft has withdrawn update KB2412171 for Outlook 2007, released last Patch Tuesday, after a number of user complaints. Skype: Millions still without service Skype was still working to right itself going into the holiday weekend from a major outage that began this past Wednesday. Mozilla improves sync setup and WebGL in Firefox 4 beta 8 Firefox 4.0 beta 8 brings better support for WebGL and introduces an improved setup process for Firefox Sync that simplifies the steps for configuring the synchronization service across multiple devices. Chrome OS the litmus test for cloud The success or failure of Google’s browser-oriented Chrome OS will be the litmus test to decide if the cloud is capable of addressing user needs for content and services, according to a new Ovum report released Monday. FCC Net neutrality rules reach mobile apps The Federal Communications Commission (FCC) finally released its long-expected regulations on Thursday and the related explanations total a whopping 194 pages. One new item that was not previously disclosed: mobile wireless providers can’t block “applications that compete with the provider’s” own voice or video telephony services. KDE and the Document Foundation join Open Invention Network The KDE e.V. and the Document Foundation (TDF) have both joined the Open Invention Network (OIN) as licensees, expanding the organization’s roster of supporters. Report: SEC looks into Hurd’s ousting from HP The scandal surrounding Mark Hurd’s departure from the world’s largest technology company in August has officially drawn attention from the U.S. Securities and Exchange Commission. Report: Google requests delay of new Google TVs Google TV is apparently encountering a bit of static that has resulted in a programming change. Geek Video of the Week This week we have a double dose of geeky video goodness for you with the original Mac vs PC video and the trailer for the sequel. Photo courtesy of Peacer. Mac vs PC Photo courtesy of Peacer. Mac vs PC 2 Trailer Random TinyHacker Links Awesome Tools To Extract Audio From Video Here’s a list of really useful, and free tools to rip audio from videos. Getting Your iPhone Out of Recovery Mode Is your iPhone stuck in recovery mode? This tutorial will help you get it out of that state. Google Shared Spaces Quickly create a shared space and collaborate with friends online. McAfee Internet Security 2011 – Upgrade not worthy of a version change McAfee has released their 2011 version of security products. And as this review details, the upgrades are minimal when compared to their 2010 products. For more information, check out the review. 200 Countries Plotted Hans Rosling’s famous lectures combine enormous quantities of public data with a sport’s commentator’s style to reveal the story of the world’s past, present and future development. Now he explores stats in a way he has never done before – using augmented reality animation. Super User Questions Enjoy looking through this week’s batch of popular questions and answers from Super User. How to restore windows 7 to a known working state every time it boots? Is there an easy way to mass-transfer all files between two computers? Coffee spilled inside computer, damaged hard drive Computer does not boot after ram upgrade Keyboard not detected when trying to install Ubuntu 10.10 How-To Geek Weekly Article Recap Have you had a super busy week while preparing for the holiday weekend? Then here is your chance to get caught up on your reading with our five hottest articles for the week. Ask How-To Geek: Rescuing an Infected PC, Installing Bloat-free iTunes, and Taming a Crazy Trackpad How to Use the Avira Rescue CD to Clean Your Infected PC Eight Geektacular Christmas Projects for Your Day Off VirtualBox 4.0 Rocks Extensions and a Simplified GUI Ask the Readers: How Many Monitors Do You Use with Your Computer? One Year Ago on How-To Geek Here are more great articles from one year ago for you to read and enjoy during the holiday break. Enjoy Distraction-Free Writing with WriteMonkey Shutter is a State of Art Screenshot Tool for Ubuntu Get Hex & RGB Color Codes the Easy Way Find User Scripts for Your Favorite Websites the Easy Way Access Your Unsorted Bookmarks the Easy Way (Firefox) The Geek Note That “wraps” things up for this week and we hope that everyone enjoys the rest of their holiday break! Found a great tip during the break? Then be sure to send it in to us at [email protected]. Photo by ArSiSa7. Latest Features How-To Geek ETC How to Use the Avira Rescue CD to Clean Your Infected PC The Complete List of iPad Tips, Tricks, and Tutorials Is Your Desktop Printer More Expensive Than Printing Services? 20 OS X Keyboard Shortcuts You Might Not Know HTG Explains: Which Linux File System Should You Choose? HTG Explains: Why Does Photo Paper Improve Print Quality? Simon’s Cat Explores the Christmas Tree! [Video] The Outdoor Lights Scene from National Lampoon’s Christmas Vacation [Video] The Famous Home Alone Pizza Delivery Scene [Classic Video] Chronicles of Narnia: The Voyage of the Dawn Treader Theme for Windows 7 Cardinal and Rabbit Sharing a Tree on a Cold Winter Morning Wallpaper An Alternate Star Wars Christmas Special [Video]

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