Maximizing the Value of Software
- by David Dorf
A few years ago we decided to increase our investments in documenting retail processes and architectures. There were several goals but the main two were to help retailers maximize the value they derive from our software and help system integrators implement our software faster. The sale is only part of our success metric -- its actually more important that the customer realize the benefits of the software. That's when we actually celebrate.
This week many of our customers are gathered in Chicago to discuss their successes during our annual Crosstalk conference. That provides the perfect forum to announce the release of the Oracle Retail Reference Library. The RRL is available for free to Oracle Retail customers and partners. It contains 1000s of hours of work and represents years of experience in the retail industry. The Retail Reference Library is composed of three offerings:
Retail Reference Model
We've been sharing the RRM for several years now, with lots of accolades. The RRM is a set of business process diagrams at varying levels of granularity. This release marks the debut of Visio documents, which should make it easier for retailers to adopt and edit the diagrams. The processes represent an approximation of the Oracle Retail software, but at higher levels they are pretty generic and therefore usable with other software as well. Using these processes, the business and IT are better able to communicate the expectations of the software. They can be used to guide customization when necessary, and help identify areas for optimization in the organization.
Retail Reference Architecture
When embarking on a software implementation project, it can be daunting to start from a blank sheet of paper. So we offer the RRA, a comprehensive set of documents that describe the retail enterprise in terms of logical architecture, physical deployments, and systems integration. These documents and diagrams describe how all the systems typically found in a retailer enterprise work together. They serve as a way to jump-start implementations using best practices we've captured over the years.
Retail Semantic Glossary
Have you ever seen two people argue over something because they're using misaligned terminology? Its a huge waste and happens all the time. The Retail Semantic Glossary is a simple application that allows retailers to define terms and metrics in a centralized database. This initial version comes with limited content with the goal of adding more over subsequent releases. This is the single source for defining key performance indicators, metrics, algorithms, and terms so that the retail organization speaks in a consistent language.
These three offerings are downloaded from MyOracleSupport separately and linked together using the start page above. Everything is navigated using a Web browser. See the Oracle Retail Documentation blog for more details.
