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  • Software engineering project idea feedback [on hold]

    - by Chris Sewell
    I'm a third year student currently undergoing my project/dissertation section of my degree. I have drafted a proposal for my final year project and would appreciate any feedback. The feedback can be anything constructive either specific to this proposal, the area that I will be working and researching in or my ideas. I will accept all input. Aims My aim is to attempt a proof of concept and prototype a runtime-as-a-service (RaaS). This cloud based runtime will allow clients to dynamically offload tasks or create cloud applications. Currently software-as-a-service (SaaS) cloud applications are purpose built and have a predefined scope in which they can assist or serve the client; this scope cannot be changed without physical alteration to the client and server software. With RaaS the client potentially could define any task it wanted at any time depending on its environment variables, the client and server would then communicate parameters and returns for that task. For the client to utilize a RaaS it must be able to conceive and then define a task using an appropriate XML vocabulary. As the scope of the cloud solution is defined by the client at its runtime, the cloud solution only has to exist for as long as the client requires it to as opposed to a client using a dedicated service. Deliverables The crux of the project will require an XML vocabulary in which the client and server will communicate. I’ll prototype the server application that will dynamically create and manage cloud solutions. The solution will be coded using an interpreted language, such as python or javascript, which can evaluate expressions in runtime or a language that can dynamically compile such as C# or Java. As a further proof of concept I will also produce a mock client that offloads tasks to the server. The report will attempt to explain the different flavours of cloud computing solutions including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS) and SaaS including real world examples and where the use of a RaaS could have improved the overall example solution. Disclaimer: I'm not requesting stakeholders in my project nor am I delegating work. Any materials other than feedback, advice or directions will not be utilized.

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  • An Unstoppable Force!

    - by TammyBednar
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Building a high-availability database platform presents unique challenges. Combining servers, storage, networking, OS, firmware, and database is complicated and raises important concerns: Will coordination between multiple SME’s delay deployment? Will it be reliable? Will it scale? Will routine maintenance consume precious IT-staff time? Ultimately, will it work? Enter the Oracle Database Appliance, a complete package of software, server, storage, and networking that’s engineered for simplicity. It saves time and money by simplifying deployment, maintenance, and support of database workloads. Plus, it’s based on Intel Xeon processors to ensure a high level of performance and scalability. Take a look at this video to compare Heather and Ted’s approach to building a server for their Oracle database! http://www.youtube.com/watch?v=os4RDVclWS8 If you missed the “Compare Database Platforms: Build vs. Buy” webcast or want to listen again to find out how Jeff Schulte - Vice President at Yodlee uses Oracle Database Appliance.

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  • In Linux, what's the best way to delegate administration responsibilities, like for Apache, a database, or some other application?

    - by Andrew Banks
    In Linux, what's the best way to delegate administration responsibilities for Apache and other "applications"? File permissions? Sudo? A mix of both? Something else? At work we have two tiers of "administrators" Operating system administrators. These are your run-of-the-mill "server administrators." They are responsible for just the operating system. Application administrators. The people who build the web site. This includes not only writing the SQL, PHP, and HTML, but also setting up and running Apache and PostgreSQL or MySQL. The aforementioned OS admins will install this stuff, but it's mainly up to the app admins to edit all the config files, start and stop processes when needed, and so on. I am one of the app admins. This is different than what I am used to. I used to just write code. The sysadmin took care not only of the OS but also installing, setting up, and keeping up the server software. But he left. Now I'm in charge of setting up Apache and the database. The new sysadmins say they just handle the operating system. It's no problem. I welcome learning new stuff. But there is a learning curve, even for the OS admins. Apache, by default, seems to be set up for administration by root directly. All the config files and scripts are 644 and owned by root:root. I'm not given the root password, naturally, so the OS admins must somehow give my ordinary OS user account all the rights necessary to edit Apache's config files, start and stop it, read its log files, and so on. Right now they're using a mix of: (1) giving me certain sudo rights, (2) adding me to certain groups, and (3) changing the file permissions of various directories, to make them writable by one of the groups I'm in. This never goes smoothly. There's always a back-and-forth between me and the sysadmins. They say it's ready. Then I try certain things, and half of them I still can't do. So they make some more changes. Then finally I seem to be independent and can administer Apache and the database without pestering them anymore. It's the sheer complication and amount of changes that make me uncomfortable. Even though it finally works, more or less, it seems hackneyed. I feel like we're doing it wrong. It seems like the makers of the software would have anticipated this scenario (someone other than root administering it) and have a clean two- or three-step program to delegate responsibility to me. But it feels like we are really chewing up the filesystem and making it far and away from the default set-up. Any suggestions? Are we doing it the recommended way? P.S. For PostgreSQL it seems a little better. Its files are owned by a system user named postgres. So giving me the right to run sudo su - postgres gives me just about everything. I'm just now getting into MySQL, but it seems to be set up similarly. But it seems a little weird doing all my work as another user.

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  • Merging the Executive Committees

    - by Patrick Curran
    As I explained in this blog last year, we use the Process to change the Process. The first of three planned JSRs to modify the way the JCP operates (JSR 348: Towards a new version of the Java Community Process) completed in October 2011. That JSR focused on changes to make our process more transparent and to enable broader participation. The second JSR was inspired by our conviction that Java is One Platform and by our expectation that Java ME and Java SE will become more aligned over time. In anticipation of this change JSR 355: JCP Executive Committee Merge will merge the two Executive Committees into one. The JSR is going very well. We have reached consensus within the Executive Committees, which serve as the Expert Group for process-change JSRs. How we intend to make the transition to a single EC is explained in the revised versions of the Process and EC Standing Rules documents that are currently posted for Early Draft Review. Our intention is to reduce the total number of EC seats but to keep the same ratio (2:1) of ratified and elected seats. Briefly, the plan will be implemented in two stages. The October 2012 elections will be held as usual, but candidates will be informed that they will serve only a one-year term if elected. The two ECs will be merged immediately after this election; at the same time, Oracle's second permanent seat and one of IBM's two ratified seats will be eliminated. The initial merged EC will therefore have 30 members. In the October 2013 elections we will eliminate three more ratified seats and two elected seats, thereby reducing the size of the combined EC to 25 members (16 ratified seats, 8 elected seats, plus Oracle's permanent seat.) All remaining seats, including those of members who were elected in 2012, will be up for re-election in 2013; that election should be particularly interesting. Starting in 2013 we will change from a three-year to a two-year election cycle (half of all EC members will be up for re-election each year.) We believe that these changes will streamline our operations, and position us for a future in which the distinctions between desktop and mobile devices become increasingly blurred. Please take this opportunity to review and comment on our proposed changes - we appreciate your input. Thank you, and onward to JCP.next.3!

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  • Big Companies Influence Retail in 2010

    - by David Dorf
    From a retail industry perspective, 2010 will go down as the year mobile went mainstream, the economy recovered from the crash, and Facebook surpassed Google as the most influential online property. While the economy certainly had the biggest impact on the retail industry, a few big companies also exerted influence. Here's a rundown and a look back at 2010: Apple -- Steve Jobs and company continued to lead the mobile pack. Consumers are using their iPhones to shop, retailers are using the iPod Touch for mobile checkout, and both are embracing the iPad as the next wave of technology. The Next Technology from Apple Mobile Platforms in Retail Apple Stores, Touch2Systems, and the iPad Google -- Not to be outdone, Google's Android platform grew faster than Apple's, plus they support QRCodes natively and will probably beat Apple to NFC. Google Checkout, Product Search, and Boutiques.com continue to impact the e-commerce scene. Google Leverages Like.com Facebook -- While the movie The Social Network certainly made Facebook a household name, Connect, Places, and seeing the "like" button all over the Web really pushed Facebook everywhere. 2010 set the foundations for f-commerce. Facebook Participatory Promotions Crowd Savers What's the value of a Facebook fan? Step Aside Google Leveraging Social Networks for Retail Social Shopping at Nine West Groupon -- This newcomer executed on a simple concept flawlessly, making them the fasted company to reach $1B in revenue. (See cool chart from Silicon Alley Insider.) Google's offer of $5-6B wasn't enough, so now they are raising an additional $1B in funding, presumably to buy-up all the copycats across the globe. Changing the Way We Shop Amazon -- As if leading the e-commerce charge wasn't enough, Amazon shook things up with their purchase of Woot and release of their Price Checker mobile app. They continue to push boundaries with Kindle, and don't seem worried about the iPad at all. You Can't Win on Price Amazon Looks at Your Social Graph eBay -- Acquiring Skype didn't exactly work out, but eBay's purchase of PayPal and RedLaser are driving the company forward. They are still a major force. Bump the Bill Oracle, SAP, HP, IBM, and Cisco left their marks on the retail industry as well with various acquisitions and CxO shake-ups. We'll just have to wait and see what 2011 brings next.

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  • Best practice for organizing/storing character/monster data in an RPG?

    - by eclecto
    Synopsis: Attempting to build a cross-platform RPG app in Adobe Flash Builder and am trying to figure out the best class hierarchy and the best way to store the static data used to build each of the individual "hero" and "monster" types. My programming experience, particularly in AS3, is embarrassingly small. My ultra-alpha method is to include a "_class" object in the constructor for each instance. The _class, in turn, is a static Object pulled from a class created specifically for that purpose, so things look something like this: // Character.as package { public class Character extends Sprite { public var _strength:int; // etc. public function Character(_class:Object) { _strength = _class._strength; // etc. } } } // MonsterClasses.as package { public final class MonsterClasses extends Object { public static const Monster1:Object={ _strength:50, // etc. } // etc. } } // Some other class in which characters/monsters are created. // Create a new instance of Character var myMonster = new Character(MonsterClasses.Monster1); Another option I've toyed with is the idea of making each character class/monster type its own subclass of Character, but I'm not sure if it would be efficient or even make sense considering that these classes would only be used to store variables and would add no new methods. On the other hand, it would make creating instances as simple as var myMonster = new Monster1; and potentially cut down on the overhead of having to read a class containing the data for, at a conservative preliminary estimate, over 150 monsters just to fish out the one monster I want (assuming, and I really have no idea, that such a thing might cause any kind of slowdown in execution). But long story short, I want a system that's both efficient at compile time and easy to work with during coding. Should I stick with what I've got or try a different method? As a subquestion, I'm also assuming here that the best way to store data that will be bundled with the final game and not read externally is simply to declare everything in AS3. Seems to me that if I used, say, XML or JSON I'd have to use the associated AS3 classes and methods to pull in the data, parse it, and convert it to AS3 object(s) anyway, so it would be inefficient. Right?

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  • The Minimalist's Approach to Content Governance

    - by Kellsey Ruppel
    This week on the blog, we want to focus on the content lifecylce and how important it is to have the tools in place to be able to properly manage all te phases of the content lifecylce. John Brunswick has some great advice when it comes to this topic, so expect to hear a lot from him this week! Originally posted by John Brunswick. Let's be honest - content governance is far from an exciting topic. BUT the potential of a very small intranet team creating and maintaining a platform that provides an organization with relevant, high value information, helping workers to get their jobs done with greater accuracy and in less time is exciting. It is easy to quickly start producing content, but the challenge is ensuring that the environment is easy to navigate and use on the third week and during the third year.   What can be done to bridge this gap? Over the next few blog entries let's take a pragmatic, minimalistic view of a process that can help any team manage a wealth of unstructured information. Based on an earlier article that I wrote around Portal Governance, I am going to focus on using technology as much as possible to support the governance of content with minimal involvement from users. The only certainty about content production is that business users are not fans of maintaining content. Maintenance is overhead and is a long-term investment thats value will possibly not be realized under the current content creator's watch. To add context to how we will use technical tools in this process, each post will highlight one section of the content lifecycle process as outlined below Content Lifecycle Stages 1. Request - Understand the education, purpose, resource and success criteria for content 2. Create - Determine access and workflow for content 3. Manage - Understand ownership and review cycles 4. Retire - Act on thresholds established during the request stage Within each state we will also elaborate as to 1. Why - why would we entertain doing this? 2. How - the steps that are needed to make it happen 3. Impact - what is the net benefit or loss based on the process Over the course of this week, we will dive deep into the stages and the minimal amount of time, effort and process within each to make some meaningful gains in the improvement of user experience and productivity in their search for information. It might be a stretch to say that we can make content governance exciting, but hopefully it can end up being painless and paying dividends. And if you'd like to hear first hand from a customer that is managing their content lifecycle with Oracle WebCenter, be sure to join us on Wednesday for this webcast "ResCare Solves Content Lifecycle Challenges with Oracle WebCenter"!

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  • Good, simple reasons for having multiple environments

    - by smp7d
    Throughout my career I had worked at companies that had a collection of different environments for different purposes. We always had more or less our desktop environment, a test environment, a QA environment, a staging environment and a production environment. This went for both servers/applications and any data sources we were using. When I started at my current company I found that 90% of the apps were either developed on a desktop environment against production data sources or developed directly on the production server depending on the platform. I wasn't fazed because I was hired in part to make changes to improve the way the development team functioned, which was clear from my interview process. We slowly started to turn the philosophy and pretty soon, most of the apps could be run in either a desktop, test or production environment. Not too long after that staging came around as well. Now most of our developers see the benefit of this methodology and defend it vigilantly. However, we have a number of legacy apps that never got migrated. We also have a number of legacy programmers who think of this as a waste of time. Unfortunately, we got lip service but never full buy-in from management. We got what we thought was a commitment to invest substantially in this about a year ago, but nothing materialized despite the considerable planning that we put into it. Now we are finding that we need more and more environments. We need help from the server/network administration teams for setup and we need participation from the business stakeholders to support the release cycle. We are at a place now where a project can function what I consider "normally" only if you have the right people on the project and the time to set up the proper environments. I'd love to present a complete argument, but management really has no time and interest in hearing me out until there is a critical issue. I can't really articulate the benefits simply as it always just seemed second nature to me. I was wondering if there are any good, simple, irrefutable reasons for the separation of environments that would get managers with no development experience to get behind this idea. Are there any good resources/literature on the topic?

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  • Criteria for a programming language to be considered "mature"

    - by Giorgio
    I was recently reading an answer to this question, and I was struck by the statement "The language is mature". So I was wondering what we actually mean when we say that "A programming language is mature"? Normally, a programming language is initially developed out of a need, e.g. Try out / implement a new programming paradigm or a new combination of features that cannot be found in existing languages. Try to solve a problem or overcome a limitation of an existing language. Create a language for teaching programming. Create a language that solves a particular class of problems (e.g. concurrency). Create a language and an API for a special application field, e.g. the web (in this case the language might reuse a well-known paradigm, but the whole API must be new). Create a language to push your competitor out of the market (in this case the creator might want the new language to be very similar to an existing one, in order to attract developers to the new programming language and platform). Regardless of what the original motivation and scenario in which a language has been created, eventually some languages are considered mature. In my intuition, this means that the language has achieved (at least one of) its goals, e.g. "We can now use language X as a reliable tool for writing web applications." This is however a bit vague, so I wanted to ask what you consider the most important criteria (if any) that are applied when saying that a language is mature. IMPORTANT NOTE This question is (on purpose) language-agnostic because I am only interested in general criteria. Please write only language-agnostic answers and comments! I am not asking whether any specific "language X is mature" or "which programming languages can be considered mature", or whether "language X is more mature than language Y": please avoid posting any opinions or reference about any specific languages because these are out of the scope of this question. EDIT To make the question more precise, by criteria I mean such things as "tool support", "adoption by the industry", "stability", "rich API", "large user community", "successful application record", "standardization", "clean and uniform semantics", and so on.

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  • Anticipating JavaOne 2012 – Number 17!

    - by Janice J. Heiss
    As I write this, JavaOne 2012 (September 30-October 4 in San Francisco, CA) is just over a week away -- the seventeenth JavaOne! I’ll resist the impulse to travel in memory back to the early days of JavaOne. But I will say that JavaOne is a little like your birthday or New Year’s in that it invites reflection, evaluation, and comparison. It’s a time when we take the temperature of Java and assess the world of information technology generally. At JavaOne, insight and information flow amongst Java developers like no other time of the year.This year, the status of Java seems more secure in the eyes of most Java developers who agree that Oracle is doing an acceptable job of stewarding the platform, and while the story is still in progress, few doubt that Oracle is engaging strongly with the Java community and wants to see Java thrive. From my perspective, the biggest news about Java is the growth of some 250 alternative languages for the JVM – from Groovy to Jython to JRuby to Scala to Clojure and on and on – offering both new opportunities and challenges. The JVM has proven itself to be unusually flexible, resulting in an embarrassment of riches in which, more and more, developers are challenged to find ways to optimally mix together several different languages on projects.    To the matter at hand -- I can say with confidence that Oracle is working hard to make each JavaOne better than the last – more interesting, more stimulating, more networking, and more fun! A great deal of thought and attention is being devoted to the task. To free up time for the 475 technical sessions/Birds of feather/Hands-on-Labs slots, the Java Strategy, Partner, and Technical keynotes will be held on Sunday September 30, beginning at 4:00 p.m.   Let’s not forget Java Embedded@JavaOne which is being held Wednesday, Oct. 3rd and Thursday, Oct. 4th at the Hotel Nikko. It will provide business decision makers, technical leaders, and ecosystem partners important information about Java Embedded technologies and new business opportunities.   This year's JavaOne theme is “Make the Future Java”. So come to JavaOne and make your future better by:--Choosing from 475 sessions given by the experts to improve your working knowledge and coding expertise --Networking with fellow developers in both casual and formal settings--Enjoying world-class entertainment--Delighting in one of the world’s great cities (my home town) Hope to see you there! Originally published on blogs.oracle.com/javaone.

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  • Oracle OpenWorld is on the Horizon

    - by Matthew Haavisto
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Oracle OpenWorld 2012 is only a few months away, and we're excited about our slate of sessions and other activities scheduled this year.  PeopleSoft sessions are perennially among the best attended and well-received sessions, and we plan to keep that trend going. We have a full complement of sessions planned, from updates for some of your yearly favorites to lots of completely new topics.  Some of the long-standing favorites include the PeopleSoft Technology Roadmap, PeopleTools Tips and Techniques and a number of candid panel discussions. Coverage of the latest trends include new sessions on PeopleSoft on mobile platforms, PeopleSoft's new user experience and interaction model, advances in reporting and analytics and employing virtualization to reduce costs.  The PeopleTools team is also working closely with Applications groups this year to demonstrate to users how advances in PeopleTools will have a direct and beneficial impact on the latest applications releases.  There are plenty of sessions for developers and administrators as well, from sessions on enhancing, integrating, maintaining, and securing your applications, to tuning for performance.  We'll also update you on the latest platform roadmap. In addition to these conventional sessions, we will of course be manning the demo pods, where you'll be able to see the latest functionality first hand. We plan to engage in lots of direct customer interaction.  One of the highlights each year for our team as well as attendees is the session in which a panel of senior PeopleTools leaders talks candidly and engages in open Q&A with customers about our products.  This is definitely a discussion worth joining in on. Keep your eyes on this blog in the coming weeks for details on many of the sessions we have planned.  We look forward to seeing you at OpenWorld 2012!

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  • Wi-Fi triangulation using android smartphone

    - by user1887020
    How to make application for wifi triangulation using android platform? This project will be implemented inside the building. No GPS needed. Just using wifi only and doing triangulation to get the current position of the user inside the building. I got minimum 3 access point to implement it. But how to start code in android and integrate triangulation inside android coding? I got the algorithm to do it.. but is there any chance that I can get it done? Because this project is actually want to replace the floor directory board into a smartphone floor directory so that user can find their way to their room for example to the lab. public class Triangulation { public Triangulation() { int dist_1, dist_2, dist_3; //variable for the distances int x1, x2, x3; //coordinates of x int y1, y2, y3; //coordinates of y int final_dist1, final_dist2; //final distance after calc dist_1 = 1; dist_2 = 2; dist_3 = 3; x1 = 5; //test inputs x2 = 2; x3 = 4; y1 = 2; y2 = 2; y3 = 5; final_dist1 = ((dist_1 * dist_1) - (dist_2 * dist_2) – (x1 * x1) + (x2 * x2) - (y1 * y1) + (y2 * y2)) / 2; final_dist2 = ((dist_2 * dist_2) - (dist_3 * dist_3) – (x2 * x2) + (x3 * x3) - (y2 * y2) + (y3 * y3)) / 2; initial_a1 = x1 - x2; initial_a2 = x2 - x3; initial_b1 = y1 - y2; initial_b2 = y2 - y3; //-----------------------STEP 1-------------------------------------- int a1 = initial_a1 / initial_a1; int a2 = initial_a2 / initial_a1; int b1 = initial_b1 / initial_a1; int b2 = initial_b2 / initial_a1; final_dist1 /= initial_a1; final_dist2 /= initial_a1; //-----------------------STEP 2-------------------------------------- a2 = a2 -a2; final_dist2 = -(initial_a2) * final_dist1 + final_dist2; //-----------------------STEP 3-------------------------------------- a2 /= b2; final_dist2 = final_dist2 / b2; b2 /= b2; //-------------------------STEP 4----------------------------------- b1 = b1 - b1; final_dist1 = -(initial_b1) * final_dist2 + final_dist1; } }

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  • So Much Happening at Devoxx

    - by Tori Wieldt
    Devoxx, the premier Java conference in Europe, has been sold out for a while. The organizers (thanks Stephan and crew!) cap the attendance to make sure all attendees have a great experience, and that speaks volumes about their priorities. The speakers, hackathons, labs, and networking are all first class. The Oracle Technology Network will be there, and if you were smart/lucky enough to get a ticket, come find us and join the fun: IoT Hack Fest Build fun and creative Internet of Things (IoT) applications with Java Embedded, Raspberry Pi and Leap Motion on the University Days (Monday and Tuesday). Learn from top experts Yara & Vinicius Senger and Geert Bevin at two Raspberry Pi & Leap Motion hands-on labs and hacking sessions. Bring your computer. Training and equipment will be provided. Devoxx will also host an Internet of Things shop in the exhibition floor where attendees can purchase Arduino, Raspberry PI and Robot starter kits. Bring your IoT wish list! Video Interviews Yolande Poirier and I will be interviewing members of the Java Community in the back of the Expo hall on Wednesday and Thursday. Videos are posted on Parleys and YouTube/Java. We have a few slots left, so contact me (you can DM @Java) if you want to share your insights or cool new tip or trick with the rest of the developer community. (No commercials, no fluff. Keep it techie and keep it real.)  Oracle Keynote Wednesday morning Mark Reinhold, Chief Java Platform Architect, and Brian Goetz, Java Language Architect will provide an update on Java 8 and beyond. Oracle Booth Drop by the Oracle booth to see old and new friends.  We'll have Java in Action demos and the experts to explain them and answer your questions. We are raffling off Raspberry Pi's each day, so be sure to get your badged scanned. We'll have beer in the booth each evening. Look for @Java in her lab coat.  See you at Devoxx! 

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  • “It Isn’t Easy At All; Otherwise, Everyone Would Be Doing It”

    - by Kathryn Perry
    A few months ago, JP Saunders (pictured left), who leads the go-to-market initiatives for the Oracle CX Service offering, kicked off a series of articles about modern customer service. He contends that to take care of customers?and the people that support those customers?companies need to make it easy to deliver consistently great experiences. But it’s not easy; it’s an art. The six posts in The Art of Easy series will help you better understand some of the customer service challenges you face and how to avoid common pitfalls. We pulled them all together here in one post for continuity and easy access. Saunders introduces the series with The Art of Easy: Make It Easy To Deliver Great Customer Service Experiences (Part 1). The Art of Easy: Offer Self Service With the Emphasis on Service (Part 2) by David Fulton (pictured left): David Fulton, Director of Product Management, Oracle Service Cloud, shares five tenets of customer self service that move an organization closer to becoming a modern customer service business. Easy Decisions For Complex Problems (Part 3) by Heike Lorenz (pictured right): Heike Lorenz, Director of Global Product Marketing, Policy Automation, writes about automating service policies to ensure that the correct decisions are being applied to the right people. The goal is to nurture the trusted relationships with customers during complex decision-making processes. Moving at the Speed of Easy (Part 4) by Chris Ulmand (pictured left): Chris Omland, Director of Product Management, Oracle Service Cloud, addresses the need for speed to keep up with customers’ expectations. His advice—start with a platform that enables agile innovation, respects a company’s unique needs, and has proven reliability to protect customer relationships. Knowledge Makes It Easy For Everyone (Part 5) by Nav Chakravarti (pictured rig: Vice President Nav Chakravarti, Oracle Service Cloud, talks about managing the knowledge that customers need and want. He coaches readers on delivering answers to customers’ questions easily, in context, with relevance, reliably, and accurately. Making Easy, Both Effective and Efficient (Part 6) by Melinda Uhland (pictured left): Melinda Uhland, Oracle CX Product Management teaches us that happy agents produce happy customers. A Modern Customer Service organization is one that invests in its agents and empowers them with tools to make them efficient and effective, which, in turn, improves customer results.

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  • Android Array Lag?

    - by Mike
    I am making a platform game for Android. It is sort of a tile based game. I added bullets and enemies with AI and a bunch of tile types. I created a simple map with no Enemies. Everything was running well and smooth until I shot a bunch of bullets randomly everywhere. A couple of hundreds of bullets later, the FPS lowered. I made a test to find out if the bullets were the problem so I made another simple map with just a tile to stand on and left it for a while. Minutes later, I played around with it a bit to check if the FPS changed and it didnt. I reloaded the same map and shot a lot of bullets. Minutes later, the FPS was visibly lower even after the number of bullets were zero. Points to note: Programmed FPS is 30 Tested on a Samsung Galaxy Y and Samsung Galaxy W Any tile, enemy, bullet that is off screen is not drawn to prevent lag Bullets collide with Tiles (if they dont collide with in 450 frames, they are removed from the array) I used List bullets = new ListArray(); I used bullets.add(new Bullet(x, y, params...)); I used for(...){ if(...){ bullets.remove(i); } } Code for bullet: private void drawBullets(Canvas canvas) { for (int i = 0; i < bullets.size(); i++) { Bullet b = bullets.get(i); b.update(canvas); //updates physics if (b.t > blm) { //if the bullet is past its expiry bullets.remove(i); i--; } else { if (svx((b.x)) > 0 && svx(b.x) < width && svy((b.y)) > 0 && svy(b.y) < height) { // if bullet is not off screen b.draw(canvas); // draw the bullet } } } } I tried searching for solutions and references but I have no luck. I'm guessing that the lag has something to do with the Array and the Bullets or Classes that I've loaded? I'm not sure! Someone please help! Thanks in advance! :)

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  • Why is Java the lingua franca at so many institutions?

    - by Billy ONeal
    EDIT: This question at first seems to be bashing Java, and I guess at this point it is a bit. However, the bigger point I am trying to make is why any one single language is chosen as the one end all be all solution to all problems. Java happens to be the one that's used so that's the one I had to beat on here, but I'm not intentionality ripping Java a new one :) I don't like Java in most academic settings. I'm not saying the language itself is bad -- it has several extremely desirable aspects, most importantly the ability to run without recompilation on most any platform. Nothing wrong with using the language for Your Next App ^TM. (Not something I would personally do, but that's more because I have less experience with it, rather than it's design being poor) I think it is a waste that high level CS courses are taught using Java as a language. Too many of my co-students cannot program worth a damn, because they don't know how to work in a non-garbage-collected world. They don't fundamentally understand the machines they are programming for. When someone can work outside of a garbage collected world, they can work inside of one, but not vice versa. GC is a tool, not a crutch. But the way it is used to teach computer science students is a as a crutch. Computer science should not teach an entire suite of courses tailored to a single language. Students leave with the idea that all good design is idiomatic Java design, and that Object Oriented Design is the ONE TRUE WAY THAT IS THE ONLY WAY THINGS CAN BE DONE. Other languages, at least one of them not being a garbage collected language, should be used in teaching, in order to give the graduate a better understanding of the machines. It is an embarrassment that somebody with a PHD in CS from a respected institution cannot program their way out of a paper bag. What's worse, is that when I talk to those CS professors who actually do understand how things operate, they share feelings like this, that we're doing a disservice to our students by doing everything in Java. (Note that the above would be the same if I replaced it with any other language, generally using a single language is the problem, not Java itself) In total, I feel I can no longer respect any kind of degree at all -- when I can't see those around me able to program their way out of fizzbuzz problems. Why/how did it get to be this way?

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  • Are You Meeting Social Customer Service Expectations?

    - by Mike Stiles
    Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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  • HTML5 platformer collision detection problem

    - by fnx
    I'm working on a 2D platformer game, and I'm having a lot of trouble with collision detection. I've looked trough some tutorials, questions asked here and Stackoverflow, but I guess I'm just too dumb to understand what's wrong with my code. I've wanted to make simple bounding box style collisions and ability to determine on which side of the box the collision happens, but no matter what I do, I always get some weird glitches, like the player gets stuck on the wall or the jumping is jittery. You can test the game here: Platform engine test. Arrow keys move and z = run, x = jump, c = shoot. Try to jump into the first pit and slide on the wall. Here's the collision detection code: function checkCollisions(a, b) { if ((a.x > b.x + b.width) || (a.x + a.width < b.x) || (a.y > b.y + b.height) || (a.y + a.height < b.y)) { return false; } else { handleCollisions(a, b); return true; } } function handleCollisions(a, b) { var a_top = a.y, a_bottom = a.y + a.height, a_left = a.x, a_right = a.x + a.width, b_top = b.y, b_bottom = b.y + b.height, b_left = b.x, b_right = b.x + b.width; if (a_bottom + a.vy > b_top && distanceBetween(a_bottom, b_top) + a.vy < distanceBetween(a_bottom, b_bottom)) { a.topCollision = true; a.y = b.y - a.height + 2; a.vy = 0; a.canJump = true; } else if (a_top + a.vy < b_bottom && distanceBetween(a_top, b_bottom) + a.vy < distanceBetween(a_top, b_top)) { a.bottomCollision = true; a.y = b.y + b.height; a.vy = 0; } else if (a_right + a.vx > b_left && distanceBetween(a_right, b_left) < distanceBetween(a_right, b_right)) { a.rightCollision = true; a.x = b.x - a.width - 3; //a.vx = 0; } else if (a_left + a.vx < b_right && distanceBetween(a_left, b_right) < distanceBetween(a_left, b_left)) { a.leftCollision = true; a.x = b.x + b.width + 3; //a.vx = 0; } } function distanceBetween(a, b) { return Math.abs(b-a); }

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  • WebLogic Partner Community Newsletter September 2012

    - by JuergenKress
    Dear WebLogic partner community member Happy Birthday to our WebLogic partner Community! We launched the community a year ago, it is growing fast with almost 1,000 members and with a significant impact in our business. The WebLogic partner revenue grew significant last fiscal year. I would like to thank you for your contribution. It is indeed a great opportunity for your WebLogic service revenue, like consulting, implementation or training. There will be thousands of opportunities at our joint customer base, like iAs to WebLogic migration, J2EE platform consolidation or private clouds. We will continue to highlight these opportunities in our newsletter and offer you campaign kits. Please feel free to let us know if you are interested. I would also recommend you to give us your feedback in our WebLogic Partner Community Survey 2012! Your feedback is very important for us. We continue to offer free WebLogic 12c Bootcamps across Europe. Please make sure you register asap for your local training! In addition to this we plan to offer Exalogic 2.01 Bootcamp. If you are interested to attend it then please add your details to our wiki. Our ExaLogic kit is updated with ExaLogic 2.01 ppt & training & Installation check-list & tips & Web tier roadmap. In case you want to learn more about ExaLogic, please visit Qualogy virtual demo center. We have not only released the latest version of Tuxedo 12c but Andrejus also made a Performance Audit Tool - Runtime Diagnosis for ADF Applications which is available now. We uploaded the latest WebLogic 12c and Glassfish ppt presentation for your customer meetings to the WebLogic Community Workspace (WebLogic Community membership required). Are you ready and prepared for Oracle Open World 2012? Make sure you read our tips and enjoy the conference! WebLogic Server 11gR1 Interactive Quick Reference is a wonderful online overview. Make sure you do not miss it! If you want to try WebLogic why not in the Oracle Cloud - Java Cloud Service. Our Java Guru Adam Bien published a new book Real World Java EE Patterns. If you use Java on your machine, Please make sure that you update your Java SE. Jürgen Kress Oracle WebLogic Partner Adoption EMEA To read the newsletter please visit http://tinyurl.com/WebLogicnewsSeptember2012 (OPN Account required) To become a member of the WebLogic Partner Community please register at http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Wiki Technorati Tags: WebLogic Community newsletter,newsletter,WebLogic,WebLogic Community,Oracle,OPN,Jürgen Kress

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  • When attaching AI to a vehicle should I define all steps or try Line of Sight?

    - by ThorDivDev
    This problem is related to an intersection simulation I am building for university. I will try to make it as general as possible. I am trying to assign AI to a vehicle using the JMonkeyEngine platform. AIGama_JmonkeyEngine explains that if you wish to create a car that follows a path you can define the path in steps. If there was no physics attached whatsoever then all you need to do is define the x,y,z values of where you want the object to appear in all subsequent steps. I am attaching the vehicleControl that implements jBullet. In this case the author mentions that I would need to define the steering and accelerating behaviors at each step. I was trying to use ghost controls that represented waypoints and when on colliding the car would decide what to do next like stopping at a red light. This didn't work so well. Car doesn't face right. public void update(float tpf) { Vector3f currentPos = aiVehicle.getPhysicsLocation(); Vector3f baseforwardVector = currentPos.clone(); Vector3f forwardVector; Vector3f subsVector; if (currentState == ObjectState.Running) { aiVehicle.accelerate(-800); } else if (currentState == ObjectState.Seeking) { baseforwardVector = baseforwardVector.normalize(); forwardVector = aiVehicle.getForwardVector(baseforwardVector); subsVector = pointToSeek.subtract(currentPos.clone()); System.out.printf("baseforwardVector: %f, %f, %f\n", baseforwardVector.x, baseforwardVector.y, baseforwardVector.z); System.out.printf("subsVector: %f, %f, %f\n", subsVector.x, subsVector.y, subsVector.z); System.out.printf("ForwardVector: %f, %f, %f\n", forwardVector.x, forwardVector.y, forwardVector.z); if (pointToSeek != null && pointToSeek.x + 3 >= currentPos.x && pointToSeek.x - 3 <= currentPos.x) { aiVehicle.steer(0.0f); aiVehicle.accelerate(-40); } else if (pointToSeek != null && pointToSeek.x > currentPos.x) { aiVehicle.steer(-0.5f); aiVehicle.accelerate(-40); } else if (pointToSeek != null && pointToSeek.x < currentPos.x) { aiVehicle.steer(0.5f); aiVehicle.accelerate(-40); } } else if (currentState == ObjectState.Stopped) { aiVehicle.accelerate(0); aiVehicle.brake(40); } }

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  • Forced to be trained [closed]

    - by steeb
    is it OK to force employees to take a training in order to make them sign a contract to stay in the job for X years? Here I'm the only developer in the company and before this job I've developed in VB6, VB.Net and others. There are others technicians here but they query the database server to make reports and make little programs but do not spend all day in programming. I was hired here to manage some legacy data to be migrated to a new system and I used my experience to accomplish the task. I also have made some utilities and other developments. Since we went live with the new system I've been developing a lot of side programs, add-ons and changed the source code of it and basically I've been learning from it since then and became some sort of jack of all trades when some feature needs to be changed or corrected. I have one and a half year in this company but during the last 8 months I've been entirely programming in the system. There have been times when even the implementers ask me how I accomplish certain things. The issue here is that the company has come and told me and other co-workers (which do not program in the system but know basic programming and databases) to have a basic training to program for the new system's platform and when we finish it we will sign a contract to stay in the company for an unspecified time. They have offered also an unspecified better salary. I'm feeling very suspicious cause I know the basics of system and I don't understand why I have to take it, being known by everybody all developments I've made. I gathered with my boss and told him that I should not take that course because I feel that I can learn more with all the daily requirements I've been asked and they should save that money. But he responded me that I have to take it and sign after that. I think they want me to be with them for a long time, and I'd like to, but my opinion is that I would like to stay in the company because I feel comfortable in all laboral aspects (including salary) but not because I signed a contract forced to do more tasks and forced to say no if I have others and better job offers. What advice can you give me in this kind of situation?

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  • Imperative vs. component based programming [closed]

    - by AlexW
    I've been thinking about how programming and more specifically the teaching of programming is advocated amongst the community (online). Often I've heard that Ruby and RoR is an ideal platform for learning to program. I completely disagree... RoR and Ruby are based on the application of the component based paradigm, which means they are ideal for rapid application development. This is much like the MVC model in PHP and ASP.NET But, learning a proper imperative language like Java or C/C++ (or even Perl and PHP) is the only way for a new programmer to explore logic itself, and not get too bogged down in architectural concerns like the need for separation of concerns, and the preference for components. Maybe it's a personal preference thing. I rather think that the most interesting aspects to programming are the procedural bits of code I write that actually do stuff rather than the project planning, and modelling that comes about from fully object oriented engineering or simply using the MVC model. I know this may sound confused to some of you. I feel strongly though that the best way for programming to be taught is through imperative and procedural methods. Architectural (component) methods come later, if at all. After all, none of the amazing algorithms that exist were based on OOP practice! It's all procedural code when it comes to the 'magic'. OOP is useful in creating products and utilities. Algorithms are what makes things happen, and move data around, and so imperative (and/or procedural) code are what matters most. When I see programmers recommending Ruby on Rails to newbie developers, I think it's just so wrong. Just because you write less code with Ruby does not make it easier to do! It's the opposite... you have to know loads more to appreciate its succinct nature. New coders who really want to understand the nuts and bolts of coding need to go away and figure out writing methods/functions (i.e. imperative programming) and working in procedural style, in order to grasp the fundamentals, first, before looking into architectural ways of working. So, my question is: should Ruby ever be recommended as a first language? I think no (obviously)... what arguments are there for it?

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  • 2d, Top-down map with different levels

    - by Ktash
    So, I'm creating a 2d, top down, sprite based (tiled) game, and right now I'm working on maps (well, a map editor at the moment, but it will be creating my maps, so basically the same thing). The scenario So, I'm thinking about efficiency and creating a map in pieces. In each piece, I plan on having 'layers'. Basically, I plan on rendering it down to a 'below hero' level, and an 'above hero' level, with the hero rendered in between obviously. There will likely also be a 'on level with hero' layer, but I'm not quite there yet. Not even worrying about events or interaction yet. Just looking to get a hero on the screen. Now for movement, I obviously need to know what tiles can be moved and in what direction. My plan at the moment is each tile getting 8 bits (4 'can enter in direction' bits, 4 'can leave in direction'). This will allow me to limit movement and even allow one way directional movement. The dilemma This works great for a lot of scenarios. It will allow me to store a map in essentially 3 layers, a string, and gives me flexibility going forward. However, I can't create maps that themselves have layers. A good example is a bridge where the user can go under or over the bridge without invalid moves being allowed. I can't create a platform and allow movement underneath. These are things I would like to be able to include in my game. My idea In theory, I could allow multiple hero layers and then allow multiple sets of 'below' and 'above' layers (or sandwich layers). But this complicates my system, and makes movement between maps potentially tricky (If the hero is on the third layer at the edge of a map, but that corresponds to the second layer on the other map, how can I allow or disallow movement). My question Is there a better way to manage multiple maps with multiple levels like this where a users level may be 'connected' on different levels on different maps? Or even... Am I doing this the hard way? Is there a more standard way to handle top-down 2d tiled maps that I am just not aware of? Things to note or that might be helpful This will be done in Javascript (transferred around in JSON) State will need to be transferred quickly, so a map-id and x/y/direction should be enough to get me a boolean 'can move' value Maps will not be standard sized (though they will be in a certain number of tiles) Making an editor tool so that I can have others help, so something that I can create in a tool would be helpful 'Teleportation' locations will likely need to exist to get into building maps and to and from different map sets (which will not necessarily be connected), but have not been created yet (lumping in with events at the moment).

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  • How bad does it look to have left a job soon after starting? [closed]

    - by unitedgremlin
    I have a job I would like to leave. On advice from friends and parents I have stayed. Their primary concern is that it would look bad on my resume if I left only after a few months of joining. My concerns with the job are as follows: When I started it was preferred I provide and use my own equipment. Could be out of business in a few months from lack of cash flow Poor code quality: memory leaks and lack of error handling. The same mistakes continue to be made even though I have raised the issue. It has become evident that co-workers do not understand memory management rules of the platform and are not interested in learning them. Yet, there is still surprise from them when strange bugs continue to crop up. As a result don't feel I will learn from co-workers. Plus, fixing the the lingering bugs and trying to keep up on new feature development is like a game of whack-o-mole that never ends. I don't believe in the companies vision or its ability to execute on the ideas anymore. My ideas and suggestions for very small tweaks are quickly dismissed. And so more than half or so have come back as bugs that we end up needing to address. I have been told to wait on fixing bugs in codes until we can talk to the original author. I don't feel I am allowed to take initiative to just fix/change things and do what I think is best. Everything needs consensus even for a bug fix before any work is done. I am adopting a shut-up and just do what I am told approach to save myself from ulcers. Lots of meetings (I am personally not involved in all of them which is good) but the sheer amount reminds me of days at a big corporation. Why is everyone around me always meeting? It's a small company. I can count everyone on my toes and fingers. I can say with certainty I have no interest in working with any of them again. This is the first time I have truly worked with a group of so called "B and C players". Ultimately, I think it is my fault for not doing a better job evaluating the team and company before joining. But I have generated a better set of questions when probing companies in the future. My questions are: How bad does it look to have left a job soon (few months) after starting? What would be the best way to explain my concerns and reasons for leaving without badmouthing the company? Should I stick it out to what I believe will be the soon end of the company?

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  • JGridView

    - by Geertjan
    JGrid was announced last week so I wanted to integrate it into a NetBeans Platform app. I.e., I'd like to use Nodes instead of the DefaultListModel that is supported natively, so that I can integrate with the Properties Window, for example: Here's how: import de.jgrid.JGrid; import java.beans.PropertyVetoException; import javax.swing.DefaultListModel; import javax.swing.JScrollPane; import javax.swing.event.ListSelectionEvent; import javax.swing.event.ListSelectionListener; import org.book.domain.Book; import org.openide.explorer.ExplorerManager; import org.openide.nodes.Node; import org.openide.util.Exceptions; public class JGridView extends JScrollPane { @Override public void addNotify() { super.addNotify(); final ExplorerManager em = ExplorerManager.find(this); if (em != null) { final JGrid grid = new JGrid(); Node root = em.getRootContext(); final Node[] nodes = root.getChildren().getNodes(); final Book[] books = new Book[nodes.length]; for (int i = 0; i < nodes.length; i++) { Node node = nodes[i]; books[i] = node.getLookup().lookup(Book.class); } grid.getCellRendererManager().setDefaultRenderer(new OpenLibraryGridRenderer()); grid.setModel(new DefaultListModel() { @Override public int getSize() { return books.length; } @Override public Object getElementAt(int i) { return books[i]; } }); grid.setUI(new BookshelfUI()); grid.getSelectionModel().addListSelectionListener(new ListSelectionListener() { @Override public void valueChanged(ListSelectionEvent e) { //Somehow compare the selected item //with the list of books and find a matching book: int selectedIndex = grid.getSelectedIndex(); for (int i = 0; i < nodes.length; i++) { String nodeName = books[i].getTitel(); if (String.valueOf(selectedIndex).equals(nodeName)) { try { em.setSelectedNodes(new Node[]{nodes[i]}); } catch (PropertyVetoException ex) { Exceptions.printStackTrace(ex); } } } } }); setViewportView(grid); } } } Above, you see references to OpenLibraryGridRenderer and BookshelfUI, both of which are part of the "JGrid-Bookshelf" sample in the JGrid download. The above is specific for Book objects, i.e., that's one of the samples that comes with the JGrid download. I need to make the above more general, so that any kind of object can be handled without requiring changes to the JGridView. Once you have the above, it's easy to integrate it into a TopComponent, just like any other NetBeans explorer view.

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