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• In spite of correct DNS, Exchange sending to wrong destination server for single outbound domain

  - by beporter

  My company uses an SBS 2003 server and makes use of Exchange to host our own email. We also have a linux server hosting domains for some of our clients. In order for us to send to those clients, we had internal DNS set up to shadow the client domains to provide "correct" MX records inside our network. For example, public DNS for a domain abc.com might point to 1.2.3.4, but internally we have MX records set up to route mail for abc.com to 172.16.0.4, which is the linux email server. This setup was entirely functional; this is just back story. We've recently moved one of our client domains from our internal linux server to an external email provider. When we did that, we naturally deleted our internal shadow DNS records so our Exchange server would fetch correct (public) DNS records and route mail out to the new external host. This has NOT had any effect on Exchange though. Even after rebooting the Exchange server and completely flushing the DNS cache (nslookups on the Exchange machine itself correctly resolve to the new external address) Exchange still attempts to deliver messages for the domain to our internal server! Exchange correctly routes to all other internal and external domains when sending email. Somehow Exchange is trying to deliver to a machine that by all accounts it has no business trying to use for just this one domain. Is there a DNS cache that Exchange uses internally? Is there a way to flush that internal cache? What else could I be missing?

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• Linux DHCPD Mac-Address based Groups

  - by GruffTech

  Our Current DHCPD.conf looks like the following. subnet 10.0.32.0 netmask 255.255.255.0 { range 10.0.32.100 10.0.32.254; option subnet-mask 255.255.255.0; option broadcast-address 10.0.32.255; option domain-name-servers 208.67.222.222,208.67.220.220; option routers 10.0.32.5; host Dev-ABaird-W { hardware ethernet 00:1D:09:3E:49:13; fixed-address 10.0.32.94; } ... more static hosts .... } About as basic as it gets. The old router is 10.0.32.1, our company wanted to implement a squid proxy to better monitor web traffic while at work, and if necessary block large time-wasters, IE Facebook.com. However, we've quickly realized that this change has played a mean prank on our Polycom SIP Phones. Occasionally our phones will not ring, the end recipient hears ringing (this is artificially created by our PBX) however the handset never rings. The ONLY thing that has changed in our network is the option routers line. So, Since all Polycom MAC addresses begin with 00:04:F2 would it be possible in DHCP to say any 00:04:F2:::* MAC addresses get option routers 10.0.32.1, and anything else must talk with our Gateway?

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• How to bypass vpn talking to VMWare Guest?

  - by marc esher

  Greetings. Network/VPN n00b question here. I'm running VMWare Workstation with a Guest Windows 2003 Server. It has SQL Server 2000 installed. The sole purpose for this Guest is to house SQL Server... it needn't have internet access or access to any other resources on the network other than the host. When launch Check Point VPN software, the host routes through the company network before it connects to the guest ... i.e. it's no longer a direct connection. I assume this is just how things are supposed to work. However, what's happening is that the connection between my host and the SQL Server instance on the guest intermittently drops. It's not consistent, and some databases on the server will be responsive while others aren't. It appears that the databases with the most traffic on the guest (the ones I'm hitting with load tests) are the ones that become intermittently unresponsive. This problem only manifests when VPN is on; when it's off, I can pound away on this database with no troubles. Thanks for any advice!

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• Access keystore on Sun ONE Webserver 6.1 for 2048 bit key length SSL

  - by George Bailey

  We want to get 2048 bit key length CSR requests. The browser based GUI provides us with a 1024 bit CSR and I don't know how to change that. It seems that 1024 bit key lengths will no longer supported by SSL companies. (Lower cost options only support 2048 bit. Thawte who is much more expensive say they accept 1024 for only one or two year certificates, but not 3). The legacy systems in question are running Sun ONE Webserver 6.1. Upgrading would be time consuming and we would rather not have to do that right now. We will be phasing these out but it will take awhile, so... Got it!! http://middlewarekb.wordpress.com/2010/06/30/how-to-generate-2048-bit-keypair-using-sun-one-or-iplanet-6-1-servers/ It is for the same version webserver I am using. /opt/SUNWwbsvr/bin/https/admin/bin/certutil -R -s "CN=sub.domain.ext,OU=org unit,O=company name,L=city,ST=spelled state,C=US,E=email" -a -k rsa -g 2048 -v 12 -d /opt/SUNWwbsvr/alias -P https-sub.domain.ext-hostname- -Z SHA1 Previous efforts edited out.

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• Remote desktop type software that the client need not install anything...

  - by allentown

  I am primarily a Macintosh user, and can usually walk a client though any troubles they may have because I have a Macintosh in front of me. If they are on a different OS, things are close enough, or I cam remember, that I can get by. When trying to help clients on Windows, I get stuck. I do not have access to windows, and even if I did, there are far too many versions of Outlook, all with their various esoteric settings and checkboxes, that I could never see exactly what they are seeing. I mostly need to just help them with email setup. Something like copilot.com may do the trick. What is the simplest remote control software out there, ideally, it would accomplish these: No software needed on remote end, or, a single .exe that they can toss when done. I need Mac based software on my end. I do have ARD, which support VNC Free :) If possible, it would be really nice Needs a port forwarding proxy run by the company. There is no way I can get the user to alter their router, or to even plug directly into their WAN for a short time. On the Mac, I just have them open iChat, and this is all built in, proxying through AIM, looking for the same for Windows and Mac.

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• Is there the equivalent of cloud computing for modems?

  - by morpheous

  I asked this question on SF, and someone recommended that I ask it here - (I don't think I have enough points to move a question from SF to SO - and in any case, I don't know how to do it - so here is the question again): I am interested in the concept of PAAS (platform as a service). However, all talk about SAAS/PAAS seems to focus on only the computer itself - not its peripherals. Is it possible to 'outsource' modems as a resource - so that an app running remotely can pump data to a modem in the cloud? As a bit of background to the question, a group of us are thinking of starting a company that offers similar services to companies like twilio etc - but I want to 'outsource' both the computing hardware (thats PAAS - the easy bit) and the modems (thats what I cant seem to find any info on). Does anyone know if modems can be bundled as part of a PAAS service? - alternatively, is there a way that an application running on one computer can communicate (i.e. pump data) to a remote modem residing on another machine?. I assume I can come up with some protocol over UDP or TCP - but there is no point reinventing the wheel - if such a protocol like that already exists (or if it some open source software allows one to do this). Any suggestions on how to solve this problem?

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• Setting Outlook Web Access as default mail client in Firefox

  - by Barton Chittenden

  The company that I work for is nice enough to let me use Linux for work, but they use Outlook. I've been using Outlook Web Access (OWA) as my mail client, which is more or less acceptable. The only problem is that whenever I click on a mailto link or use the "Send Link" menu option in firefox, I'm prompted to use evolution. Since connecting to an exchange server through evolution seems to be sketchy at best, I would like to set OWA as my default mail client. I'm using Firefox 3.6.13 Here's what I've found so far: Default mail client can be found at Edit Menu -> Preferences -> Applications Tab -> mailto When I click on the drop down menu, one of the options is "Application Details" This shows two options by default: Google Yahoo! Mail Each of these shows how to launch that service. For Gmail: https://mail.google.com/mail/?extsrc=mailto&url=%s For Yahoo!: http://compose.mail.yahoo.com/?To=%s I presume that Outlook Web Access has something similar. Based on the googling that I've done so far, I think that this should look something like this: https://<server name>/owa/?cmd=compose... A little experimentation on my part shows that the following will compose a message: https://<email server>/owa/?ae=Item&a=New&t=IPM.Note but I still don't know how to specify recipient, subject or body of the email to be composed... What I want to know is a) does anyone know the URL parameters to compose a mailto in Outlook Web Access, including subject, recipient and body? else b) can someone give me a decent pointer for where to get this information?

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• Add and remove letterhead in Word document

  - by Daniel Wolf

  Our company has letterheaded paper (pre-printed paper with our logo on it). Whenever we send something out by mail, we print it on that paper. However, when we send the same document via email, we convert it to a PDF file. Now the problem is: when converting a Word document to PDF, it should contain the letterhead. When printing the same document on paper, it should not (or else the letterhead would be printed twice). Currently, we are using two different Word document templates - one with letterhead, one without. So whenever we want to add or remove the letterhead, we have to create a new document with the other template and copy and paste everything over. Nasty solution. What I'm looking for is some simple way to switch the letterhead on and off. What I've tried so far: Switching the template: There does not seem to be a simple way to switch the template for an existing document. Using a picture watermark: Our letterhead goes all the way to the border of the page. (No printer supports this, of course, but it is fine for export to PDF.) Apparently depending on the current default printer, Word will not allow a borderless watermark, instead shifting the image around. Using the page header: When editing the page header, I can insert pictures at arbitrary positions, which is great. However, I could not find a way (short of macros) to enable/disable just the pictures in the header. (The text should remain there.)

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• "Server Unavailable" and removed permissions on .NET sites after Windows Update

  - by tags2k

  Our company has five almost identical Windows 2003 servers with the same host, and all but one performed an automatic Windows Update last night without issue. The one that had problems, of course, was the one which hosts the majority of our sites. What the update appeared to do was cause the NETWORK user to stop having access to the .NET Framework 2.0 files, as the event log was complaining about not being able to open System.Web. This resulted in every .NET site on the server returning "Server Unavailable" as the App Domains failed to be initialise. I ran aspnet_regiis which didn't appear to fix the problem, so I ran FileMon which revealed that nobody but the Administrators group had access to any files in any of the website folders! After resetting the permissions, things appear to be fine. I was wondering if anyone had an idea of what could have caused this to go wrong? As I say, the four other servers updated without a problem. Are there any known issues involved with any of the following updates? My major suspect at the moment is the 3.5 update as all of the sites on the server are running in 3.5. Windows Server 2003 Update Rollup for ActiveX Killbits for Windows Server 2003 (KB960715) Windows Server 2003 Security Update for Internet Explorer 7 for Windows Server 2003 (KB960714) Windows Server 2003 Microsoft .NET Framework 3.5 Family Update (KB959209) x86 Windows Server 2003 Security Update for Windows Server 2003 (KB958687) Thanks for any light you can shed on this.

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• Access Denied on Some Subfolders/Files Within a Share

  - by Tim

  First thing this morning, I find that users on one of our share drives are all getting "access denied". I tried the same drive and also received "access denied" as a Domain Admin. Previous to this, all specified users and admins could get access. I checked share permissions I checked NTFS permissions I temporarily made both types of permissions read/write to "Everyone" -- This worked for one user It turns out that this is occurring for only some files/folders. When I try to manually alter the share of that single share, it can't be shared, access denied. xcacls also gets access denied rebooted the server (not a big deal - this is a smallish company). Does anybody have any insight, my google-fu is coming up blank. Thanks. EDIT: More info, I just ran AccessEnum. There were a lot of "access denied", but I noticed the pattern that all of the access denied had a parent with an owner of "???". When I look at the properties, the "Unable to display owner" message is in the box and I can only make my user account the owner. I can then share the individual file/folder, but it doesn't seem to propogate down to subfolders/files.

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• how would it be possible to discover a cable modem's MAC remotely?

  - by amateurenthusiast

  i was reading the back archives of a canadian privacy law blog, and he linked to a judicial decision. apparently as part of an investigation in which were used yahoo chat and google's old 'hello' image trading program the officer was able to determine a suspect's modem's MAC address: In order to determine who STEPHTOSH was, the officer did a trace on a programme called WHO IS in an effort to learn from where STEPHTOSH was coming. WHO IS is a command program available to the public. The officer was able to ascertain that the person using the name STEPHTOSH was a Rogers Internet customer. The officer was able to obtain the Internet Protocol address, also known as the I.P. There is only one location for an I.P., which is unique to that subscriber. By use of the website known as DNS STUFF.com, one is able to find with which company this I.P. is registered. It was ascertained that the I.P. address used by STEPHTOSH was registered to Rogers Cable, from the Toronto area. The officer also learned the Cable Modem MAC address used by STEPHTOSH. This was all the information the officer was able to amass. now it was my understanding that the MAC address of any given device can only be accessed if you're only one 'hop' away on the Internet. the suspect in question was in Markham and the officer part of the Toronto Police, so it's conceivable that they both might have used Rogers internet. but would that still put them only one 'hop' away from each other? i thought the first hop after the modem was usually the ISP? and if he'd used a netBIOS query against this guy's machine it would return the ethernet card's MAC, not the modem's. so is this guy on the same rogers subnet as the suspect's cable modem, is that functionality part of google's Hello (i could only think that it would be possible if Hello operated as a virtual LAN or something), does the officer have remote access to the arp caches of the routers at Rogers or is he just full of crap and lying to make his case stronger?

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• Grant HTTP access based on unix user group

  - by Sander Marechal

  Is it possible to grant network access or HTTP access based on a user's group? At my company we want to set up an internal composer server using Satis to manage packages for the projects we write (e.g. on repository.mycompany.com), with the packages themselves in our SVN server (svn.mycompany.com). We have several webservers with many different users on them. Some users should be able to reach the composer and SVN server. Some should not. Users that should be able to reach these servers all belong to the same group. How can I set up Apache on the Composer and SVN server to only grant access to those users in that group? Alternatively, can I set up the webservers in such a way that only users from that group are able to make a connection to our Composer and SVN servers? The best thing we have come up with so far is using SSL client certificates. We simply place a client certificate on all servers which can be used to access Composer and SVN. Only the right usergroup will have read access to the certificate. A bit clunky but it may work. But I'm looking for something better.

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• "Server Unavailable" and removed permissions on .NET sites after Windows Update

  - by tags2k

  Our company has five almost identical Windows 2003 servers with the same host, and all but one performed an automatic Windows Update last night without issue. The one that had problems, of course, was the one which hosts the majority of our sites. What the update appeared to do was cause the NETWORK user to stop having access to the .NET Framework 2.0 files, as the event log was complaining about not being able to open System.Web. This resulted in every .NET site on the server returning "Server Unavailable" as the App Domains failed to be initialise. I ran aspnet_regiis which didn't appear to fix the problem, so I ran FileMon which revealed that nobody but the Administrators group had access to any files in any of the website folders! After resetting the permissions, things appear to be fine. I was wondering if anyone had an idea of what could have caused this to go wrong? As I say, the four other servers updated without a problem. Are there any known issues involved with any of the following updates? My major suspect at the moment is the 3.5 update as all of the sites on the server are running in 3.5. Windows Server 2003 Update Rollup for ActiveX Killbits for Windows Server 2003 (KB960715) Windows Server 2003 Security Update for Internet Explorer 7 for Windows Server 2003 (KB960714) Windows Server 2003 Microsoft .NET Framework 3.5 Family Update (KB959209) x86 Windows Server 2003 Security Update for Windows Server 2003 (KB958687) Thanks for any light you can shed on this.

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• Logmein does not work at home?

  - by Littlet-ENG

  I've been using logmein successfully for may situations and have had very good success. Our company has an Log me in Pro account. I have used this to share my desktop with customers. At work, I have had no problem with my laptop. At home, one program (solid-works) that I need to share with my customers, will not display the active screen. I spent 45 min on the phone with both the software for the cad system and logmein support with not help. I need help in narrowing down what the problem is on my computer. The support guys at Solid-works got another remote software to work, so its not the program. I can get the logmein to work at the office so its not the settings of the logmein pro account. The LMI people say its a setting on my computer.? -internet is fast enough at home -can't narrow down the problem -changed graphical settings and that didn't work. Any Suggestions?

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• SQL Server Backup modes, and a huge log file

  - by Matt Dawdy

  Okay, I'm not a server administrator, a network guy, or a DBA. I'm merely a programmer helping out a small company. They have IT guy who isn't MS centric (most stuff is on Mac) and he and I are trying to figure out a solution here. We've got 1 main database. We run nightly full backups. I know they are full backups because I can take the latest file, or any of the daily backups, and go to a completely new machine and "restore" the backup to an empty database and our app runs perfectly fine off of this backup. The backups have grown from 60 MB to 250MB over 4 months. When running, then log file is 1.7 GB, and the data file is only 200-300 MB. Yes, recovery model is set to full. So, my question, after all of that, if we are keeping daily backups, and we don't have the need / aren't smart enough to roll the DB back to a certain time, if I change the recovery mode to simple, am I really losing anything? And, if I do change it to simple, will it completely dump the log file or at least reduce it way the hell down? And, will that make our database run faster? I know that it'll make my life easier when I copy a relatively recent backup to my local machine to do development and testing...

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• Diagnosing Microsoft SQL Server error 9001: The log for the database is not available.

  - by Scott Mitchell

  Over the weekend a website I run stopped functioning, recording the following error in the Event Viewer each time a request is made to the website: Event ID: 9001 The log for database 'database name' is not available. Check the event log for related error messages. Resolve any errors and restart the database. The website is hosted on a dedicated server, so I am able to RDP into the server and poke around. The LDF file for the database exists in the C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\DATA folder, but attempting to do any work with the database from Management Studio results in a dialog box reporting the same error - 9001: The log for database is not available... This is the first time I've received this error, and I've been hosting this site (and others) on this dedicated web server for over two years now. It is my understanding that this error indicates a corrupt log file. I was able to get the website back online by Detaching the database and then restoring a backup from a couple days ago, but my concern is that this error is indicative of a more sinister problem, namely a hard drive failure. I emailed support at the web hosting company and this was their reply: There doesn't appear to be any other indications of the cause in the Event Log, so it's possible that the log was corrupted. Currently the memory's resources is at 87%, which also may have an impact but is unlikely. Can the log just "become corrupted?" My question: What are the next steps I should take to diagnose this problem? How can I determine if this is, indeed, a hardware problem? And if it is, are there any options beyond replacing the disk? Thanks

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• Diagnosing a BSOD involving USB

  - by David Ebbo

  [Running Win7 Ultimate 64 bit] My new HP Pavilion Elite HPE-450t has been plagued by BSDO crashes since I got it about 5 weeks ago. The crashes are somewhat rare, sometimes not occurring for 3 or 4 days. I have spent a lot of time trying to isolate the device that could be at fault, but I have seen crashes with only the keyboard and mouse plugged in (as USB devices), and I tried two sets of keyboard/mouse, so I'm running out of ideas. :( The WhoCrashed tool gave this info about my latest BSOD: crash dump file: C:\Windows\Minidump\121310-11887-01.dmp This was probably caused by the following module: usbport.sys (USBPORT+0x2DE4E) Bugcheck code: 0xFE (0x5, 0xFFFFFA8008F571A0, 0x80863B34, 0xFFFFFA80092F2510) Error: BUGCODE_USB_DRIVER file path: C:\Windows\system32\drivers\usbport.sys product: Microsoft® Windows® Operating System company: Microsoft Corporation description: USB 1.1 & 2.0 Port Driver Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time. I looked at http://msdn.microsoft.com/en-us/library/ff560407(VS.85).aspx, and for Parameter1 = 0x5, it says "A hardware failure has occurred due to a bad physical address found in a hardware data structure. This is not due to a driver bug". Should I conclude that it's a hardware issue in the machine itself, rather than a bad USB driver or USB device? Here is the MiniDump, in case someone can get more info out of it: http://ewt52q.blu.livefilestore.com/y1peS4Ce8nSK1SXghzMDoxDWXlaEu-EKCJsv25y8y5DXXIUzZ9U0_tYgFJXd939fykwa0zRmx98IW0PYG18GioqKAuARYjtspSA/121310-11887-01.dmp?download&psid=2

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• Prevent Exchange Server from advertising itself on domain

  - by Justin Shin

  I'm in the middle of setting up an Exchange 2010 Server. Currently, we use a SaaS provider for Exchange 2007 services. Some (but not all) of my users have been reporting that they are receiving Outlook/Exchange login prompts to login to the new Exchange server. This is happening without any intervention on the client's machines. The Exchange server is a member of the domain and connects to the domain site remotely through a site-to-site VPN. What can I do to prevent these login prompts from appearing? Will shutting down the new server until it is time to switch resolve these issues? A little more info: I found that on one of the client computers, all of the settings for Outlook over HTTP had been changed (automatically) from webmail.provider.com to mail.company.com (the latter being the new server). This happened when I enabled Outlook Anywhere access on Exchange 2010. I changed the client's settings back, and everything was groovy. But, when I disabled Outlook Anywhere again, the logon prompt came back.

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• Outlook won't re-connect to exchange after network is re-connected

  - by stan503

  I have a setup at my desk where I connect my computer to a an RJ45 switch that switches between two networks. One network is the corporate network, which is maintained by my company's IT, and the other is my own private network where I do testing (the two networks have to be separated). The corporate network hosts the exchange server where I get e-mail. When I switch from the private network to the corporate network, I expect Outlook to re-connect to the exchange server. However, I have found that sometimes when I come back, Outlook take an extremely long time to re-connect. Send/Receive will give me back the error 'The server is not available' (0x8004011D). It will sit there for 10 minutes to a few hours before it finally re-connects. The only other option is to reboot my computer, which is a huge pain for me since I run multiple VMs on it. This usually happens when I'm connected to the private network for a significant amount of time, so I'm thinking it's because Outlook has cached the network status. Is there a way to force Outlook to do a 'hard' re-connect to the exchange server? I'm using Windows XP SP 3 with Outlook 2007.

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• Which is more secure: Tomcat standalone or Tomcat behind Apache?

  - by NoozNooz42

  This question is not about performance, nor about load-balancing, etc. Which would be more secure: running Tomcat in standalone mode or running Tomcat behind apache? The thing is, Tomcat is written in Java and hence it is pretty much immune to buffer overrun/overflow (unless a buffer overrun in a C-written lib used by Tomcat can be triggered, but they're rare [the last I remember was in zlib, many many moons ago] and one heck of a hack to actually exploit), which gets rid of a lot of potential exploits. This page: http://wiki.apache.org/tomcat/FAQ/Security has this to say: There have been no public cases of damage done to a company, organization, or individual due to a Tomcat security issue... there have been only theoretical vulnerabilities found. All of those were addressed even though there were no documented cases of actual exploitation of these vulnerabilities. This, combined with the fact that buffer overrun/overflow are pretty much non-existent in Java, makes me believe that Tomcat in standalone mode is pretty secure. In addition to that, I can install both Java and Tomcat on Linux without needing to be root. The only moment I need to be root is to set up a transparent port 8080 to port 80 forwarding (and 8443 to 443). Two iptables line as root, that's all root is needed for. (I don't know for Apache). Apache is much more used than Tomcat and definitely does not have a security track record as good as Tomcat. What would make Tomcat + Apache more secure? What would make Tomcat + Apache less secure? In short: which is more secure, Tomcat standalone or Tomcat with Apache? (remembering that performance aren't an issue here)

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• XP SP2 Event log not logging events

  - by Weedfreer

  I have a problem whereby a terminal appears not to be logging events correctly and occasionally appears to have problems communicating accross the network.The terminal has previously been infected with a virus which apears to have 'played' with the default group policy in the standard user profile. Although, outwardly, the terminal appears to be working normally I still have a nagging feeling that it isn't quite back to the way it was. It was infected by a user plugging in a USB Stick while the company was using the older version of the AV software...typically a week or so before it was updated.I have configured the Event logs to Overwrite as required and to be 5056KB in Maximum size. I have also attempted:- Disabling the Event Log service & restarting Renewing the EVT files in Windows\system32\config directory Restarting the event log service and restarting Clearing the event log in the Services MMC Resetting the Filters to Default in the services MMC Using the EVENTCREATE command remotely from a CMD window on the server to force an event creation event. So far the only operation to have any sort of success is the remote computer EVENTCREATE command from a CMD window on the server. As it stands, the only other time that the computer has managed to create events is while it is being restarted.Has anyone gotany ideas on how to proceed? I'm thinking that possibly a refresh of the 'Windows\system32\config\SystemProfile' folder. I'm also thinking about running a tool such as Malwarebytes but this could be slightly controvertial as the system needs to be running on 'up-time' for as long as possible. I'm also wonderign whether anyone knows of any Windows admin tools that allow me to control the event logging options or default security options so that i could get it back to some sort of standard.What I'm trying to avoid is a complte re-imaging of the terminal. Although this is an option, I dont really want to have to take it if i dont need to.Many thanks in advance for any suggestions anyone may be able to provide.

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• Is the sysadmin/netadmin the defacto project planner at your organization?

  - by user31459

  At my company it has somehow over the past few years slowly become my job to come up with a project plan, milestones and time lines for deployment of developer applications. Typical scenario: My team receives a request for a new website/db combo and date for deployment. I send back a questionnaire for the developer to fill out on all the reqs for the site (ssl? db? growth projections etc.) After I get back all the information, the head of development wants a well developed document of what servers will it live on why those servers what is the time line for creating the resources step-by-step SOP for getting the application on the server and all related resources created (dns, firewall, load balancer etc.) I maybe just whining but it feels like this is something better suited to our Project Management staff (which we have) or to the developer. I understand that I need to give them a time-line on creating the resources, but still feel like this is overkill. We already produce documentation on where everything lives and track configuration changes to equipment. How do other sysadmin folks handle this?

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• Setup Entourage for Exchange via HTTP communication

  - by Johandk

  Our ISP set up a hosted exchange server for all our mail. I've setup all our Outlook users with no problems. We have two people using Mac OSX Leopard and Entourage. Entourage has the option of adding an Exchange account, but I have no idea how to tell it to connect to exchange via HTTP. Heres an excerpt from the client setup docs the hosting company sent me for Outlook: 1 .Go to control panel 2. Select ‘Mail’ 3. Select ‘Email accounts’ Under the E-mail tab select ‘New’ Select ‘Manually configure server settings......’ - click next Select ‘Microsoft Exchange’ – click next Complete details as below with Microsoft Exchange Server as: [server address] Do not select ‘Check Name’. Instead select ‘More Settings’. Go to the Connection tab, and select the bottom option ‘Connect to Microsoft Exchange using HTTP’. And then select the ‘Exchange Proxy Settings’ button. Enter Proxy server for Exchange Check Only connect to proxy servers that have this principal name in their certificate, Enter msstd:[servername] Proxy Authentication - select Basic Authentication Select OK, and again, so that you return to the main screen. Now select ‘Check Name’. Enter Username and Password: The username should now be the full name and underlined. If so select next, and then finish. Next time you open Outlook, enter username and password Any help GREATLY appreciated.

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• Looking for a recommendation on measuring a high availability app that is using a CDN.

  - by T Reddy

  I work for a Fortune 500 company that struggles with accurately measuring performance and availability for high availability applications (i.e., apps that are up 99.5% with 5 seconds page to page navigation). We factor in both scheduled and unscheduled downtime to determine this availability number. However, we recently added a CDN into the mix, which kind of complicates our metrics a bit. The CDN now handles about 75% of our traffic, while sending the remainder to our own servers. We attempt to measure what we call a "true user experience" (i.e., our testing scripts emulate a typical user clicking through the application.) These monitoring scripts sit outside of our network, which means we're hitting the CDN about 75% of the time. Management has decided that we take the worst case scenario to measure availability. So if our origin servers are having problems, but yet the CDN is serving content just fine, we still take a hit on availability. The same is true the other way around. My thought is that as long as the "user experience" is successful, we should not unnecessarily punish ourselves. After all, a CDN is there to improve performance and availability! I'm just wondering if anyone has any knowledge of how other Fortune 500 companies calculate their availability numbers? I look at apple.com, for instance, of a storefront that uses a CDN that never seems to be down (unless there is about to be a major product announcement.) It would be great to have some hard, factual data because I don't believe that we need to unnecessarily hurt ourselves on these metrics. We are making business decisions based on these numbers. I can say, however, given that these metrics are visible to management, issues get addressed and resolved pretty fast (read: we cut through the red-tape pretty quick.) Unfortunately, as a developer, I don't want management to think that the application is up or down because some external factor (i.e., CDN) is influencing the numbers. Thoughts? (I mistakenly posted this question on StackOverflow, sorry in advance for the cross-post)

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• How do I fix Internet Explorer / Firefox differences in Oracle JD Edwards Enterprise?

  - by CT

  Our company uses Oracle's JD Edwards Enterprise to do accounting work. We have an application consultant working for us to just deal JD Edwards but he is of non-technical background so only helps in application-specific support. All of our users should use IE 7 for JDE. About 15-20% of those users have problems which cause them to not be able to use IE 7. So those problematic users use firefox. For the most part firefox works fine but there are a few issues. Some menus / options within JDE that are present in IE 7 are not present in firefox. If I could get all of our users working under IE 7, all the firefox issues would be mute points. I have cross referenced Internet Options settings from a working IE 7 user and a non-working IE 7 user. All settings seem to be mirrored. I'm not sure how to go about continuing to troubleshoot this issue. So not only answers but just suggestive ideas for attack would be appreciated. Thanks

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