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Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal
Organizations are still struggling to
standardize on a user interaction platform which can meet the needs of all
their target audiences. This has not
only resulted in inefficient and inconsistent experiences for their users, but
it also creates inefficiencies (productivity and costs) for the departments
that manage the applications and information systems. Portals have historically been the unifying
platform that provide IT with a common interface which can securely surface the
most relevant interactions for a given user and/or group of users. However, organizations have found that the
technologies available have either not provided the flexibility necessary to
address all of their use cases, or they rely too much on IT resources to
manage, maintain, and evolve.
Empowering the Business Groups
The core issue that IT departments face with
delivering portal experiences is having enough resources to respond and address
the influx of requirements which come in from the business. Commonly, when a business group wants a new
portal site established for their group, they will submit a request to the IT
dept, the IT dept then assigns a resource to an administrator and/or developer to
build. Unfortunately, this approach is
not scalable, it can be a time consuming activity which requires significant
interaction between the business owner and the IT resource. A modern user interaction platforms should
empower the business groups by providing them tools which they can use to build
and manage the portal experiences without the need for IT's involvement. And because business groups rarely have
technical resources (developers) on staff, the tools must be easy enough that
virtually any business user could use.
In addition, the tool must be powerful enough to allow them to build the
experience that they need, things such as creating a whole new portal,
add/manage page and page hierarchy, manage user/group access, add/modify components
within the page, etc. This balance
between ease-of-use and flexibility is key to the successful adoption of tools
which will ultimately reduce the burden on IT, respond to the needs of the
business, and deliver high-value experiences for the users.
Ready
or Not, Here They Come: Smartphones and Tablets
Recently, several studies have highlighted
that smartphone and tablet-style devices have overtaken PC's in both sales and
usage. This shift is further driving
organizations to revaluate how they're delivering data, information, and
applications to their users. Users are
expecting to get the same level of access and interaction, but in a ways which are
optimized for the capabilities of the device that they are using.
Expect
More
With the ever growing number of new IT
projects and flat/shrinking budgets, organizations are looking for
comprehensive solutions which can deliver integrated web experiences that are
tailored for the users and optimized for mobile devices. Piecing together a number of point solutions
is no longer an option. A modern portal
technology should not only address the traditional needs of integrating and
surfacing back-end applications/information, but it should enable the business
through easy-to-use tools and accelerate the delivery of mobile optimized
experiences.
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WebCenter
in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter
Featuring Qualcomm & Keste
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