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• WebCenter Customer Spotlight: Textron Inc.

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Textron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. The implementation enables Textron’s subsidiaries to adjust more quickly to customer demands,  reduced Website management cost & time to update content on a Website while allowing to integrate its Website updates more closely with social media and mobile platforms. Company OverviewTextron Inc. is one of the world's best known multi-industry companies and is a pioneer of the diversified business model. Founded in 1923, it has grown into a network of businesses—including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen—with facilities and a presence in 25 countries, serving a diverse and global customer base. Textron is ranked 236th on the Fortune 500 list of the largest US companies. Business ChallengesWith numerous subsidiaries and more than 50 public Websites, Textron needed a Web experience management solution to centralize control, minimize costs, and enable more efficient operations. Specifically, the company wanted to take IT out of the picture as much as possible, enabling sales and marketing leads for subsidiaries to make Website updates as they deem appropriate for their business.   Solution DeployedTextron worked with Oracle partner Element Solutions to consolidate its Website management systems onto Oracle WebCenter Sites. Specifically, Textron: Used Oracle WebCenter Sites to integrate Web experience management capabilities for all Textron brands, including Bell Helicopter, E-Z-GO, Cessna, and Jacobsen Developed Website templates to enable marketing and communications professionals to easily make updates to their Websites, without having to work with IT Reduced Website management costs, as it costs more for IT to coordinate Website updates as opposed to marketing and communications Enabled IT to concentrate on other activities to enhance overall operations for Textron, such as project workflows Acquired a platform that enables marketing teams to integrate their Websites with social media and mobile platforms, allowing subsidiaries to make updates and contact customers anytime and everywhere—including through tablets and smartphones Reduced the time it takes to update content on a Website, including press releases, by enabling communications professionals to make updates directly Developed more appealing visual designs for Websites to help enhance customer purchase Business ResultsThe implementation enabled Textron’s subsidiaries to adjust more quickly to customer demands and Textron’s IT staff to concentrate on other processes, such as writing code and developing new workflows, enabling them to enhance company processes. In addition, Textron can use Oracle WebCenter Sites to integrate its Website updates more closely with social media and mobile platforms, enabling marketing and communications teams to make updates anytime and everywhere. The initiative has enabled Textron to save money by freeing IT up to work on more important tasks, instituting new e-commerce and mobile initiatives to better engage customers, and by ensuring efficient Website management processes to quickly adjust to customer demands.  “We considered a number of products, but chose Oracle WebCenter Sites because it provides the best user interface. We reviewed customer references and analyst reports, and Oracle WebCenter Sites was consistently at the top of the list,” Brad Hof, Manager, Advanced Business Solutions and Web Communications, Textron Inc. Additional Information Tectron Inc. Customer Snapshot Oracle WebCenter Sites

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• Columbus Regional Airport Authority Cuts Unbudgeted Carryover Costs for Capital Projects by 88% in One Year

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} The Columbus Regional Airport Authority (CRAA) is a public entity that works to connect Central Ohio with the world. It oversees operations at three airports?Port Columbus International Airport, Rickenbacker International Airport, and Bolton Field Airport?and manages the Rickenbacker Inland Port and Foreign Trade Zone # 138. It was created in 2002 through the merger of the Columbus Airport Authority and Rickenbacker Port Authority. CRAA manages approximately 100 projects annually, including initiatives as diverse as road and runway construction and maintenance, terminal improvements, construction of a new air traffic control tower, technology infrastructure development, customer service projects, and energy conservation programs. CRAA deployed Oracle’s Primavera P6 Enterprise Project Portfolio Management to create a unified methodology for scheduling and capital cash flow management. Today, the organization manages schedules and costs for all of its capital projects by using Primavera to provide enterprise wide visibility. As a result, CRAA cut unbudgeted carryover costs from US$24.4 million in 2010 to US$3.5 million in 2011?an 88% improvement. "Oracle’s Primavera P6 and Primavera Contract Management are transforming project management at CRAA. We have enabled resource-loaded scheduling and expanded visibility into cash flow, which allowed us to reduce unbudgeted carryover by 88% in a single year.” – Alex Beaver, Manager, Project Controls Office, Columbus Regional Airport Authority Challenges Standardize project planning and management for the approximately 100 projects?including airport terminal upgrades to road and runway creation and rehabilitation?that the airport authority undertakes annually Improve control over project scheduling and budgets to reduce unplanned carryover costs from one fiscal year to the next Ensure on-time, on-budget completion of critical infrastructure projects that support the organization’s mission to connect Central Ohio with the world through its three airports and inland port Solutions · Used Primavera P6 Enterprise Project Portfolio Management to develop a unified methodology for scheduling and managing capital projects for the airport authority, including the organization’s largest capital project ever?a five-year runway construction project · Gained a single, consolidated view into the organization’s capital projects and the ability to drill down into resource-loaded schedules and cash flow, enabling CRAA to take action earlier to avert the impact of emerging issues?including budget overages and project delays · Cut unbudgeted carryover costs from US$24.4 million in 2010 to US$3.5 million in 2011?an 88% improvement Click here to view all of the solutions. “Oracle’s Primavera solutions are the industry standard for project management. They provide robust and proven functionality that give us the power to effectively schedule and manage budgets for a wide range of projects, from terminal maintenance, to runway work, to golf course redesign,” said Alex Beaver, manager, project controls office, Columbus Regional Airport Authority. Click here to read the full version of the customer success story.

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• On The Road with the HR Community

  - by Kathryn Perry

  A guest post by Steve Boese, Director, Talent Strategy, Oracle One of the best ways to connect with and to get a feel for what is on the minds of Human Resources leaders is to get out of the office and hit the road. I’ve had the great honor to attend and/or present at a number of events recently, including the massive SHRM Annual Conference, the HR Florida Conference, and Taleo World in Chicago. These events, and many others, offer solution providers, talent management professionals, business leaders, and even more casual observers of the Human Resources field with tremendous opportunities to connect, to share information, and to learn from each other. Attending the conferences also give people a sense of how they can improve and enhance their skills and knowledge, learn about the latest workforce technologies, and bring new and innovative ideas back to their organizations. And sure, the parties and conference swag can be pretty nice as well! If you attend a few of these industry events, one of the most beneficial by-products that you can emerge with -- whether you are on the front lines in HR at your organization, or as we are at Oracle, in the business of developing and delivering innovative and impactful technology solutions to our customers -- is to get a larger sense of the big ideas and major trends, concerns, and challenges facing organizations all across the landscape, and to be able to better understand how your strategies and solutions can be improved with this greater perspective. So what are HR folks discussing and debating? What questions and problems keep them up at night? What are the bloggers and large community of HR social media enthusiasts buzzing about? From my perspective some of the common themes you see over and again across the HR community break down (broadly), into three main areas: Talent attraction - How can we locate, attract, recruit, and hire the best talent possible? What new strategies, approaches, and technologies can help us in this critically important area? What role do external social networks like LinkedIn, Facebook, and Twitter play in the increasingly competitive search for talent? Talent Retention - How can we make sure to keep that talent on our team? What engagement, development, recognition, and compensation tools can help us in this regard? How can we continue, (or become), an employer of choice? What is our unique and compelling employer value proposition? Talent Empowerment - How can we put our employees in the best position to succeed? What can we do to better align our talent with the organization’s mission and goals, while simultaneously providing the best and most driven to succeed individuals a clear path to achieve their career goals and aspirations? How can new technologies, particularly social and collaboration tools help in this area? While these are the ‘big themes’ that I know I have seen this year, certainly they are not really new, nor are they likely to fundamentally change in the next year or two. I think the reason is that at the core of any successful enterprise is a collection of smart, interested, engaged, challenged, and empowered group of people. And that was likely the case 10 or 20 years ago, and will probably be the case 10 or 20 years into the future. But what has changed, and what you can see -- evidenced by simply following the Twitter backchannel for an event and by reading some of the many fantastic HR blogs out there -- is that the HR professional's ability, along with technology solution providers like Oracle, to connect, to more openly share information with each other, and to make each other better in the process, (and to create new, improved, and more innovative solutions), has never been greater. And I think it is with this heretofore unprecedented level of opportunity to connect with other members of the community that HR professionals will be better equipped to help their organizations attract, retain, and empower their teams. We at Oracle HCM look forward to continuing to meet, engage, and connect with the HR community in the coming months. Until then -- follow us on Twitter and Facebook.

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• Field Report - Notes from IHRIM Atlanta Event

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Boese, Director, Talent Strategy, Oracle Recently I had the pleasure to serve as a guest speaker at the IHRIM Atlanta/SE Chapter meeting in Atlanta, Georgia. The focus of my talk was Mobile Technology in Human Resources, and while still a new and developing area, the enormous growth and ubiquitous presence of mobile devices and increasing importance of and demand for constant connectivity in both our personal and professional lives has put planning and developing a mobile HR technology strategy high on many organizations lists of priorities in 2012. Numerous studies have shown that the confluence of ever-rising sales of smartphones and tablets; and the increasing tendency for workers of all kinds to be more mobile and less tied down to traditional, fixed-location workplaces and what now seem like old-fashioned PC-centric and traditional computing environments are driving Human Resources leaders to think about how, where, when, and for whom that the deployment of mobile HR solutions will help them address their business needs, and put information in the hands of those that need it, when they need it, and on their preferred devices. In the session we talked about some of the potential opportunities for mobile HR technologies, from simple workflow-based approval capability, to employee directories and robust employee profiles, to more advanced use cases like internal social networking and location-based mobile recruiting applications. And truly we are just scratching the surface of the potential and the value that all kinds of HR-related mobile technologies will help deliver to enterprises in the coming years. Additionally, it was encouraging to talk with many of the HR leaders in attendance who expressed interest in these kinds of mobile HR technology opportunities, as well as to hear how some of them are already working on developing their own mobile strategies or experimenting with mobile solutions in their workforces. It was a fantastic meeting and I’d like to express my thanks to Kim Bryant, IHRIM Atlanta/SE Board President, the other board members, and also the IHRIM Atlanta Chapter members and attendees at the event. If you are in the Atlanta area and are interested in HR and HR Technology, you can learn more about the programs and services that the Chapter has to offer at their website - http://www.ihrimatlantase.org/. And for people that are interested in what we at Oracle are working on in mobile, you can also sign up to receive the latest updates about the Oracle Fusion Applications tablet solutions, Oracle Fusion Tap, at https://fusiontap.oracle.com/.

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• The Three-Legged Milk Stool - Why Oracle Fusion Incentive Compensation makes the difference!

  - by Richard Lefebvre

  During the London Olympics, we were exposed to dozens of athletes who worked with sports psychologists to maximize their performance. Executives often hire business psychologists to coach their teams to excellence. In the same vein, Fusion Incentive Compensation can be used to get people to change their sales behavior so we can make our numbers. But what about using incentive compensation solutions in a non-sales scenario to drive change? Recently, I was working an opportunity where a company was having a low user adoption rate for Salesforce.com, which was causing problems for them. I suggested they use Fusion Incentive Comp to change the reps' behavior. We tossed around the idea of tracking user adoption by creating a variable bonus for reps based on how well they forecasted revenues in the new system. Another thought was to reward the reps for how often they logged into the system or for the percentage of leads that became opportunities and turned into revenue. A new twist on a great product. Fusion CRM's Sweet Spot I'm excited about the sales performance management (SPM) tools in Fusion CRM. This trio of Incentive Compensation, Territory Management, and Quota Management sets us apart from the competition because Oracle is the only vendor that provides all three of these capabilities on a single tech stack, in a single application, and with a single look and feel. The niche vendors offer standalone territory or incentive compensation solutions, but then the customer has to custom build the other tools and can end up with a Frankenstein-type environment. On average, companies overpay sales commissions by three to eight percent. You calculate that number for a company the size of Oracle for one quarter and it makes a pretty air-tight financial case for using SPM tools to figure accurate commissions. Plus when sales reps get the right compensation, they can be out selling rather than spending precious time figuring out what they didn't get paid or looking for another job. And one more thing ... Oracle knows incentive comp. We have been a Gartner Market Scope leader in this space for the last five years. Our solution gets high marks because of its scalability and because of its interoperability with other technologies. And now that we're leading with Fusion, our incentive compensation offering includes the innovations that the Fusion team built, plus enhancements from the E-Business Suite Incentive Comp team. It's a case of making a good thing even better. (See product video.) The "Wedge" Apps In a number of accounts that I'm working on, there is a non-Oracle CRM system of record. That gives me the perfect opportunity to introduce the benefits of our SPM tools and to get the customer using Fusion. Then the door is wide open for the company to uptake more of Fusion CRM, especially since all the integrations they need are out of the box. I really believe that implementing this wedge of SPM tools is the ticket to taking market share away from other vendors. It allows us to insert ourselves in an environment where no other CRM solution in the market has the extending capabilities of Fusion. Not Just Your Usual Suspects Usually the stakeholders that I talk to for Territory Management are tightly aligned with the sales management team. When I sell the quota planning tool, I'm talking to finance people on the ERP side of the house who are measuring quotas and forecasting revenue. And then Incentive Comp is of most interest to the sales operations people, and generally these people roll up to either HR or the payroll department. I think of our Fusion SPM tools as a three-legged stool straddling an organization's Sales, Finance, and HR departments. So when you're prospecting for opportunities -- yes, people with a CRM perspective will be very interested -- but don't limit yourselves to that constituency. You might find stakeholders in accounting, revenue planning, or HR compensation teams. You just might discover, as I did at United Airlines, that the HR organization is spearheading the CRM project because incentive compensation is what they need ... and they're the ones with the budget. Jason Loh Global Solutions Manager, Fusion CRM Sales Planning Oracle Corporation

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• New PeopleSoft HCM 9.1 On Demand Standard Edition provides a complete set of IT services at a low, predictable monthly cost

  - by Robbin Velayedam

  At Oracle Open World last month, Oracle announced that we are extending our On Demand offerings with the general availability of PeopleSoft On Demand Standard Edition. Standard Edition represents Oracle’s commitment to providing customers a choice of solutions, technology, and deployment options commensurate with their business needs and future growth. The Standard Edition offering complements the traditional On Demand offerings (Enterprise and Professional Editions) by focusing on a low, predictable monthly cost model that scales with the size of your business.   As part of Oracle's open cloud strategy, customers can freely move PeopleSoft licensed applications between on premise and the various  on demand options as business needs arise.    In today’s business climate, aggressive and creative business objectives demand more of IT organizations. They are expected to provide technology-based solutions to streamline business processes, enable online collaboration and multi-tasking, facilitate data mining and storage, and enhance worker productivity. As IT budgets remain tight in a recovering economy, the challenge becomes how to meet these demands with limited time and resources. One way is to eliminate the variable costs of projects so that your team can focus on the high priority functions and better predict funding and resource needs two to three years out. Variable costs and changing priorities can derail the best laid project and capacity plans. The prime culprits of variable costs in any IT organization include disaster recovery, security breaches, technical support, and changes in business growth and priorities. Customers have an immediate need for solutions that are cheaper, predictable in cost, and flexible enough for long-term growth or capacity changes. The Standard Edition deployment option fulfills that need by allowing customers to take full advantage of the rich business functionality that is inherent to PeopleSoft HCM, while delegating all application management responsibility – such as future upgrades and product updates – to Oracle technology experts, at an affordable and expected price. Standard Edition provides the advantages of the secure Oracle On Demand hosted environment, the complete set of PeopleSoft HCM configurable business processes, and timely management of regular updates and enhancements to the application functionality and underlying technology. Standard Edition has a convenient monthly fee that is scalable by number of employees, which helps align the customer’s overall cost of ownership with its size and anticipated growth and business needs. In addition to providing PeopleSoft HCM applications' world class business functionality and Oracle On Demand's embassy-grade security, Oracle’s hosted solution distinguishes itself from competitors by offering customers the ability to transition between different deployment and service models at any point in the application ownership lifecycle. As our customers’ business and economic climates change, they are free to transition their applications back to on-premise at any time. HCM On Demand Standard Edition is based on configurability options rather than customizations, requiring no additional code to develop or maintain. This keeps the cost of ownership low and time to production less than a month on average. Oracle On Demand offers the highest standard of security and performance by leveraging a state-of-the-art data center with dedicated databases, servers, and secured URL all within a private cloud. Customers will not share databases, environments, platforms, or access portals with other customers because we value how mission critical your data are to your business. Oracle’s On Demand also provides a full breadth of disaster recovery services to provide customers the peace of mind that their data are secure and that backup operations are in place to keep their businesses up and running in the case of an emergency. Currently we have over 50 PeopleSoft customers delegating us with the management of their applications through Oracle On Demand. If you are a customer interested in learning more about the PeopleSoft HCM 9.1 Standard Edition and how it can help your organization minimize your variable IT costs and free up your resources to work on other business initiatives, contact Oracle or your Account Services Representative today.

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• Challenges in Corporate Reporting - New Independent Research

  - by ndwyouell

  Earlier this year, Oracle and Accenture sponsored a global study on trends in financial close and reporting. We surveyed 1,123 finance professionals in large organizations in 12 countries around the world during February and March. Financial Consolidation and Reporting is the most mature aspect of Enterprise Performance Management with mainstream solutions having been around for over 30 years. But of course over this time there have been many changes and very significant increases in regulation. So just what is the current state is Financial Consolidation and Reporting in our major corporations across the world? We commissioned this independent research to find out. Highlights of the result are: •          Seeking change: Businesses recognize they need to invest in financial reporting to address the challenges they currently face. 47 percent of companies have made substantial investments over the last year to the financial close, filing, and reporting processes. •          Ineffective investments: Despite these investments, spreadsheets (72 percent) and e-mails (68 percent) are still being used daily to track and manage reporting, suggesting that new investments are falling short of expectations. •          Increased costs and uncertainty: The situation is so opaque that managers across the finance function are unable to fully understand the financial impact or cost implications of reporting, with 60 percent of respondents admitting they did not know the total cost of managing and publicizing their financial results. •          Persistent challenges: 68 percent of respondents admitted that they have inadequate visibility into reporting processes, while 84 percent of finance managers surveyed said they find it difficult to control the quality of financial data across the entire reporting process. •          Decreased effectiveness: 71 percent of finance managers feel their effectiveness is limited in some way by data-analysis–related issues, while 39 percent of C-level or VP-level respondents say their effectiveness is impaired by limited visibility. •          Missed deadlines: Due to late changes to the chart of accounts, 15 percent of global businesses have missed statutory filings, putting their companies at risk of financial penalties and potentially impacting share value. The report makes it clear that investments made to date by these large organizations around the world have been uneven across the close, reporting, and filing processes, which has led to the challenges these organizations currently face in the overall process. Regardless of whether companies are using a variety of solutions or a single solution, the report shows they continue to witness increased costs, ineffectual data management, and missed reporting, which—in extreme circumstances—can impact a company’s corporate image and share value. The good news is that businesses realize that these problems persist and 86 percent of companies are likely to make a significant investment during the next five years to address these issues. While they should invest, it is critical that they direct investments correctly to address the key issues this research identified: •          Improving data integrity •          Optimizing processes •          Integrating the extended financial close process By addressing these issues and with clear guidance on how to implement the correct business processes, infrastructure, and software solutions, finance teams will find that their reporting processes are much more effective, cost-efficient, and aligned with their performance expectations. To get a copy of the full report: http://www.oracle.com/webapps/dialogue/ns/dlgwelcome.jsp?p_ext=Y&p_dlg_id=11747758&src=7300117&Act=92 To replay a webcast discussing the findings: http://www.cfo.com/webcast.cfm?webcast=14639438&pcode=ORA061912_ORA

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• Cisco Unifed Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also uses Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Cisco Unified Communication integration for Microsoft Lync crashes on Remote Desktop services 2008 R2!

  - by user66267

  Hi everybody i have deployed office communication server 2007 R2 and communicator 2007 R2 and i made integration with Cisco Unified Communication Manager 7.1 in my network, i also use Remote Desktop Servers 2008 R2 for Thin Client Computers, now that i installed Cisco UC integration client for communicator 2007 R2 (Ver. 8.0.3) or Cisco UC integration client for Microsoft Lync that works fine on PCs but Not on Remote Desktop Servers. i have Three Remote Desktop Servers in a Farm with loadbalancing enabled. all other applications on these RDP servers works fine for 120 active users. some times when i start Cisco UC client on Remote Desktop servers i get the following error: "The Port Reguired for callbacks from Cisco unified client framework could not be read, please retry" i also found the folowing log so i think that may be the cause: 2011-01-05 08:24:21,489 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Acquiring Mutex... 2011-01-05 08:24:21,512 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.IPC.PipeServer] [PipeServer.start(0)] - Starting Pipe Server 2011-01-05 08:24:21,516 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.SingleInstanceManager] [SingleInstanceManager.acquireMutex(0)] - Mutex Acquired... 2011-01-05 08:24:25,437 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.process.ProcessUtil] [ProcessUtil.isOtherPRTProcessRunning(0)] - No other instance(s) of ProblemReportingTool.exe found 2011-01-05 08:24:25,438 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,439 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - **Launching CUCSF Problem Reporting Tool v0.8.3.2** 2011-01-05 08:24:25,440 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - ******************************* 2011-01-05 08:24:25,441 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Raw input: -reason=Launched by the user from CUCIMOC ver 8.5.105.17095 -file=C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt 2011-01-05 08:24:25,445 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.Main(0)] - Current culture: English (United States) 2011-01-05 08:24:25,448 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.init(0)] - Loading string resources from file 2011-01-05 08:24:25,455 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -reason Launched by the user from CUCIMOC ver 8.5.105.17095 received 2011-01-05 08:24:25,456 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.context.CLIUtil] [CLIUtil.parse(0)] - Argument -file C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt received 2011-01-05 08:24:25,457 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.controller.Controller] [Controller.startup(0)] - Launching GUI... 2011-01-05 08:24:25,536 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PROG.PleaseWaitText from resource file 2011-01-05 08:24:25,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.OKButtonText from resource file 2011-01-05 08:24:25,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.CancelButtonText from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.ErrorMsgText1 from resource file 2011-01-05 08:24:25,549 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.Title from resource file 2011-01-05 08:24:25,552 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.WindowTitle from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.AgreeText from resource file 2011-01-05 08:24:25,553 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyText from resource file 2011-01-05 08:24:25,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyTitle from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.PrivacyLinkText from resource file 2011-01-05 08:24:25,555 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.controller.ResourceUtil] [ResourceUtil.getResourceFileString(0)] - Retrieving Key: com.cisco.uc.csf.prt.PF.DescriptionTitle from resource file 2011-01-05 08:24:25,629 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager..ctor(0)] - Starting SysInfoManager... 2011-01-05 08:24:25,634 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: systeminfo.exe 2011-01-05 08:24:25,669 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: tasklist.exe 2011-01-05 08:24:25,672 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: ipconfig.exe 2011-01-05 08:24:25,676 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: netstat.exe 2011-01-05 08:24:25,684 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.WindowsUtilsInfo] [WindowsUtilsInfo.startWindowsUtilsThreads(0)] - Launching worker thread: net.exe 2011-01-05 08:24:25,926 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchHardwareInfoThread(0)] - Launching worker thread: HardwareInfo 2011-01-05 08:24:25,928 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering CPU data 2011-01-05 08:24:26,149 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchCSFDirectoryInfoThread(0)] - Gathering CSF Directory Listing 2011-01-05 08:24:26,153 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - Retrieving CSF Install Directory 2011-01-05 08:24:26,159 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [CSFDirectoryInfo.getCSFInstallPath(0)] - CSF Install Path: C:\Program Files (x86)\Common Files\Cisco Systems\Client Services Framework 2011-01-05 08:24:26,162 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchWMIInfoThread(0)] - Launching worker thread: WMIInfo 2011-01-05 08:24:26,164 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Audio info... 2011-01-05 08:24:26,168 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.launchRegistryAndEnvironmentalVarInfoThread(0)] - Launching worker thread: Registry & Environment Variables 2011-01-05 08:24:26,173 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Policies\Cisco Systems, Inc.\Client Services Framework\AdminData\ 2011-01-05 08:24:26,182 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\Cisco Systems, Inc.\Unified Communications\CUCSF 2011-01-05 08:24:26,183 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment 2011-01-05 08:24:26,184 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6 2011-01-05 08:24:26,186 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17 2011-01-05 08:24:26,188 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.generateRegString(0)] - Gathering Registry data under: Software\JavaSoft\Java Runtime Environment\1.6.0_17\MSI 2011-01-05 08:24:26,190 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.RegistryEnvironmentInfo] [RegistryEnvironmentInfo.gatherRegistryAndEnvInfo(0)] - Gathering Environment Variables data 2011-01-05 08:24:26,283 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Video driver info... 2011-01-05 08:24:26,750 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: DirectoryInfo.txt 2011-01-05 08:24:26,759 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getWMIInfo(0)] - Gathering Monitor info... 2011-01-05 08:24:34,483 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.gatherFiles(0)] - Config Dir C:\Users\m.sadeghi\AppData\Roaming\Cisco\Unified Communications\ 2011-01-05 08:24:34,530 [WARN ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addFile(0)] - C:\Users\MA899~1.SAD\AppData\Local\Temp\36\CUCIMOCInstaller.txt not found 2011-01-05 08:24:34,561 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - Waiting for worker threads... 2011-01-05 08:24:38,180 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.CSFDirectoryInfo] [HardwareInfo.getHardWareInfo(0)] - Gathering Resolution data 2011-01-05 08:24:55,565 [ERROR] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.addSystemInfo(0)] - One or more worker threads have not returned in a timely manner. Forcing quit. 2011-01-05 08:24:55,568 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.sysinfo.SysInfoManager] [SysInfoManager.writeFile(0)] - Creating file: SystemInfo.txt 2011-01-05 08:24:55,577 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Checking for files to be excluded 2011-01-05 08:24:55,578 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: d11bfd8f-9745-41db-a35b-200389e65583.dat 2011-01-05 08:24:55,579 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: cacerts 2011-01-05 08:24:55,580 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.2639.20110103081119+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.farhad.20101224165510+0330.wav 2011-01-05 08:24:55,581 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: Voicemail.postmaster.20101224165906+0330.wav 2011-01-05 08:24:55,582 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: VoicemailBeep.wav 2011-01-05 08:24:55,583 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.FileUtil] [FileUtil.removePrivateFiles(0)] - Excluding: secModeNone 2011-01-05 08:24:55,586 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Preparing to create zip file... 2011-01-05 08:24:55,588 [INFO ] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - 60 files found 2011-01-05 08:24:55,589 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying .CSFExit.loc to temp folder. 2011-01-05 08:24:55,595 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSF.loc to temp folder. 2011-01-05 08:24:55,597 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CsfAddress.dat to temp folder. 2011-01-05 08:24:55,600 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFLogSetting.dat to temp folder. 2011-01-05 08:24:55,634 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CSFSecurityKey.dat to temp folder. 2011-01-05 08:24:55,637 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CommunicationHistory.xml to temp folder. 2011-01-05 08:24:55,641 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying MehdiSadeghi.cnf.xml to temp folder. 2011-01-05 08:24:55,751 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying jtapi.jar to temp folder. 2011-01-05 08:24:55,812 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi.index to temp folder. 2011-01-05 08:24:55,820 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi01.log to temp folder. 2011-01-05 08:24:55,887 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi02.log to temp folder. 2011-01-05 08:24:55,968 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi03.log to temp folder. 2011-01-05 08:24:55,972 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi04.log to temp folder. 2011-01-05 08:24:56,008 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi05.log to temp folder. 2011-01-05 08:24:56,038 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi06.log to temp folder. 2011-01-05 08:24:56,079 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi07.log to temp folder. 2011-01-05 08:24:56,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi08.log to temp folder. 2011-01-05 08:24:56,140 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi09.log to temp folder. 2011-01-05 08:24:56,215 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoJtapi10.log to temp folder. 2011-01-05 08:24:56,296 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log to temp folder. 2011-01-05 08:24:56,319 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.1 to temp folder. 2011-01-05 08:24:56,498 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.2 to temp folder. 2011-01-05 08:24:56,708 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.3 to temp folder. 2011-01-05 08:24:56,912 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.4 to temp folder. 2011-01-05 08:24:57,105 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.5 to temp folder. 2011-01-05 08:24:57,292 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Core.log.6 to temp folder. 2011-01-05 08:24:57,505 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying tracker.log to temp folder. 2011-01-05 08:24:57,523 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VideoEngineEncryptedTrace.txt to temp folder. 2011-01-05 08:24:57,542 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineDebugTrace.txt to temp folder. 2011-01-05 08:24:57,545 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying VoiceEngineTrace.txt to temp folder. 2011-01-05 08:24:57,548 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying operationreport.log to temp folder. 2011-01-05 08:24:57,551 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailbox.dat to temp folder. 2011-01-05 08:24:57,554 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying voicemailfolder.dat to temp folder. 2011-01-05 08:24:57,558 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying UIPrefs.xml to temp folder. 2011-01-05 08:24:57,562 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log to temp folder. 2011-01-05 08:24:57,569 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.1 to temp folder. 2011-01-05 08:24:57,752 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.10 to temp folder. 2011-01-05 08:24:58,099 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.2 to temp folder. 2011-01-05 08:24:58,302 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.3 to temp folder. 2011-01-05 08:24:58,517 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.4 to temp folder. 2011-01-05 08:24:58,697 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.5 to temp folder. 2011-01-05 08:24:58,899 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.6 to temp folder. 2011-01-05 08:24:59,100 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.7 to temp folder. 2011-01-05 08:24:59,303 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.8 to temp folder. 2011-01-05 08:24:59,500 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying uc-client.log.9 to temp folder. 2011-01-05 08:24:59,895 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Cisco.ClickToCall.Common.Core.dll.config to temp folder. 2011-01-05 08:24:59,915 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying ClickToCall.pref to temp folder. 2011-01-05 08:24:59,918 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCall.dll.config to temp folder. 2011-01-05 08:24:59,928 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoClickToCallContacts.dll.config to temp folder. 2011-01-05 08:24:59,948 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying CiscoPersonName.dll.config to temp folder. 2011-01-05 08:24:59,980 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties to temp folder. 2011-01-05 08:24:59,988 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying userData.properties.backup to temp folder. 2011-01-05 08:24:59,990 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-client.log4net.config to temp folder. 2011-01-05 08:24:59,994 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying cisco-uc-tab.log4net.config to temp folder. 2011-01-05 08:25:00,011 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LocalSettings.xml to temp folder. 2011-01-05 08:25:00,025 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying Description.txt to temp folder. 2011-01-05 08:25:00,028 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying LaunchInfo.txt to temp folder. 2011-01-05 08:25:00,031 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying DirectoryInfo.txt to temp folder. 2011-01-05 08:25:00,034 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying SystemInfo.txt to temp folder. 2011-01-05 08:25:00,036 [DEBUG] [com.cisco.uc.ucsf.ProblemReportingTool.file.Zip] [Zip.zipMultipleFiles(0)] - Copying csf-prt.log to temp folder.

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• Safari 5 certified with EBS Release 12 on Apple Mac OS X 10.5 and 10.6

  - by John Abraham

  Oracle E-Business Suite Release 12 (12.0.4 or higher, and 12.1.2 or higher) is now certified with the Safari 5 browser on the following Apple Mac OS X desktop configurations:Mac OS X 10.5 ("Leopard")Mac OS X 10.5 ("Leopard" version 10.5.6 or higher) along with any other security and Java updates listed in the 'Software Update' program on the MacSafari version 5 (5.0.2 or higher)Apple Java/JRE plugin 5 (1.5.0_13 or higher)Mac OS X 10.6 ("Snow Leopard")Mac OS X 10.6 ("Snow Leopard" version 10.6.3 or higher) along with any other security and Java updates listed in the 'Software Update' program on the Mac.Safari version 5 (5.0.2 or higher)Apple Java/JRE plugin 6 (1.6.0_20 or higher)

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• Fix Problems Upgrading Office 2010 Beta to RTM (Final) Release

  - by Mysticgeek

  There are several scenarios where you may run into trouble uninstalling the 2010 Beta and trying to install the RTM (final) release. Today we’ll cover the problems we ran into, and how to fix them. You would think upgrading from the Office 2010 Beta to the final release would be an easy process. Unfortunately, it’s not always that simple. In fact, we ran into three different scenarios where the install wasn’t smooth whatsoever. If you currently have the 2010 Beta installed, you have to remove it before you can install the RTM.  Here we’ll take a look at three different troublesome install scenarios we ran into, and how we fixed each one. Important Note: Before proceeding with any of these steps, make sure and backup your Outlook .pst files! Scenario 1 – Uninstall Office 2010 Beta & Fix Install Errors In this first scenario we have Office Professional Plus 2010 Beta 32-bit installed on a Windows 7 Home Premium 32-bit system. First try to uninstall the Office 2010 Beta by going into Control Panel and selecting Programs and Features. Scroll down to Microsoft Office Professional Plus 2010, right-click it and select Uninstall. Click Yes when the confirmation dialog box comes up. Wait while Office 2010 Beta uninstalls…the amount of time it takes will vary from system to system. To complete the uninstall process, a reboot is required. Fixing Setup Errors The problem is when you start the installation of the 2010 RTM… You get the following setup error even though you uninstalled the 2010 Beta. The problem is there are leftover Office apps or stand alone Office products. So, we need a utility that will clean them up for us.   Windows Installer Clean Up Utility Download and install the Clean Up Utility (link Below) following the defaults. After it’s installed you’ll find it in Start \ All Programs \ Windows Install Clean Up …go ahead and launch the utility. Now go through and remove all Office Programs or addins that you find in the list. Make sure you are just deleting Office apps and not something you need like Java for example. If you’re not sure what something is, doing a quick Google search should help you out. For instance we had the Office labs Ribbon Hero installed… just highlight and click Remove. Remove anything that has something to do with Office…then reboot your machine. Now, you should be able to begin the installation of Office 2010 RTM (Final) Release without any errors. If you do get an error during the install process, like this one telling us we have old version of Groove Server… Navigate to C:\Users\username\AppData\Local\Microsoft (where username is the computer name) and delete any existing MS Office folders. Then try the install again, this solved the problem in our first scenario. Scenario 2 – Not Being Able to Uninstall 2010 Beta from Programs and Features In this next scenario we have Office Professional Plus 2010 Beta 32-bit installed on a Windows 7 Home Premium 32-bit system. Another problem we ran into is not being able to uninstall the 2010 Beta from Programs and Features. When you go in to uninstall it, nothing happens. If you run into this problem, we again need to download and install the Windows Installer Clean Up Utility (link below) and manually uninstall the Beta. When you launch it, scroll down to Microsoft Office Professional Plus 2010 (Beta), highlight it and click Remove.   Click OK to the Warning Dialog box… If you see any other Office 2010, 2007, or 2003 entries you can hold the “Shift” key and highlight them all…then click Remove and click OK to the warning dialog. Now we need to delete some Registry settings. Click on Start and type regedit into the Search box and hit Enter. Navigate to HKEY_CURRENT_USER \ Software \ Microsoft \ Office and delete the folder. Then navigate to HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Office and delete those keys as well. Now go into C:\Program Files and find any of these three folders…Microsoft Office, OfficeUpdate, or OfficeUpdate14…you might find one, two or all three. Either way just rename the folders with “_OLD” (without quotes) at the end. Then go into C:\Users\username\AppData\Local\Microsoft and delete any existing MS Office folders. Where in this example we have office, Office Labs, One Note…etc. Now we want to delete the contents of the Temp folder. Click on Start and type %temp% into the Search box and hit Enter. Use the key combination “Ctrl+A” to select all the files in this folder, then right-click and click Delete, or simply hit the Delete key. If you have some files that won’t delete, just skip them as they shouldn’t affect the Office install. Then empty the Recycle Bin and restart your machine. When you get back from the restart launch the Office 2010 RTM installer and you should be good to go with installation. Because we uninstalled the Office 2010 Beta manually, you may have some lingering blank icons that you’ll need to clean up. Scenario –3 Uninstall 2007 and Install 2010 32-Bit on x64 Windows 7 For this final scenario we are uninstalling Office Professional 2007 and installing Office Professional Plus 2010 32-Bit edition on a Windows Ultimate 64-bit computer. This machine actually had Office 2010 Beta 64-bit installed at one point also, it’s since been removed, and 2007 was reinstalled.  Go into Programs and Settings and uninstall Microsoft Office Professional 2007. Click Yes to the dialog box asking if you’re sure you want to uninstall it… Then wait while Office 2007 is uninstalled. The amount of time it takes will vary between systems. A restart is required to complete the process… Again we need to call upon the Windows Installer Clean Up Utility. Go through and delete any left over Office 2007 and 2010 entries. Click OK to the warning dialog that comes up. After that’s complete, navigate to HKEY_CURRENT_USER \ Software \ Microsoft \ Office and delete the folder. Then navigate to HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Office and delete those keys as well. We still need to go into C:\Users\ username\AppData\ Local\ Microsoft (where username is the computer name) and delete any Office folders. In this example we have Outlook Connector, Office, and Outlook to delete. Now let’s delete the contents of the Temp folder by typing %temp% into the Search box in the Start Menu. Then delete all of the files and folders in the Temp directory. If you have some files that won’t delete, just skip them as they shouldn’t affect the Office install. Then empty the Recycle Bin and restart your machine. If you try to install the 2010 RTM at this point you might be able to begin the install, but may get the following Error 1402 message. To solve this issue, we opened the command prompt and ran the following: secedit /configure /cfg %windir%\inf\defltbase.inf /db defltbase.sdb /verbose After the command completes, kick off the Office 2010 (Final) RTM 32-bit edition. This solved the issue and Office 2010 installed successfully.   Conclusion Except for the final scenario, we found using the Windows Installer Clean Up Utility to come in very handy. Using that along with deleting a couple folders and registry settings did the trick. In the last one, we had to get a bit more geeky and use some command line magic, but it got the job done. After some extensive testing in our labs, the only time the upgrade to the RTM went smoothly was when we had a clean Vista or Windows 7 system with a fresh install of the 2010 beta only. However, chances are you went from 2003 or 2007 to the free 2010 Beta. You might also have addins or other Office products installed, so there are going to be a lot of different office files scattered throughout your PC. If that’s the case, you may run into the issues we covered here. These are a few scenarios where we got errors and were not able to install Office 2010 after removing the beta. There could be other problems, and if any of you have experienced different issues or have more good suggestions, leave a comment and let us know! Link Download Windows Installer Clean Up Utility Similar Articles Productive Geek Tips Remove Office 2010 Beta and Reinstall Office 2007How to Upgrade the Windows 7 RC to RTM (Final Release)Upgrading Ubuntu from Dapper to Edgy with Update ManagerDisable Office 2010 Beta Send-a-Smile from StartupAdd or Remove Apps from the Microsoft Office 2007 or 2010 Suite TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Case Study – How to Optimize Popular Wordpress Sites Restore Hidden Updates in Windows 7 & Vista Iceland an Insurance Job? Find Downloads and Add-ins for Outlook Recycle ! Find That Elusive Icon with FindIcons

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• Ubuntu 14.04:LTS , HPLIP loses USB connection to HP laserjet

  - by Gareth

  This is my first post, so please let me know if i have inadvertanly broken any rules. Problem There seems to be a problem with HPLIP and USB connections in ubuntu 14.04LTS. After upgrading i managed to get the printing to work but today it has broken. Initial Issue (Solved) After upgrading to unbutntu 14.04 LTS my printer lHP LaserJet 1018 stopped printing (code=12) Looking through the Forumsthere are several issues with printitng and HPLIP so I was able to troubleshoot this. The steps I took were : Reran HPdoctor Ran hp-check Un-installed and installed the latest version of HPLIP (3.14.4) Checked the USB connections lsusb and lsusb-v Re-ran hpcheck Removed the printer from HPLIP Re-ran hpcheck Manually configued HPLIP to the printer hp-setup-g <xxx:yyy> And this worked HPLIP was able to see the printer in the USB , test page printed and was happily working for a few weeks. Current Issue Printer Not working However today my wife complains the printer is not working and checking see that although HPLIP has the same error code and did not seem to be able to see the printer although running lsusb could see the printer. Initially thought this may be due to usb given a new bus/device after being turned on and off and went to repeat the steps above at the moment still seeing an error in that the HPLIP is complaining that it cannot see the device **error: Device not found. Please make sure your printer is properly connected and powered-on.** current Observations lsusb output ## Bus 002 Device 007: ID 03f0:4117 Hewlett-Packard LaserJet 1018 sudo hp-check output *> "duan@duan-Lenovo-B550:~$ sudo hp-check [sudo] password for duan: Saving output in log file: /home/duan/hp-check.log HP Linux Imaging and Printing System (ver. 3.14.4) Dependency/Version Check Utility ver. 15.1 Copyright (c) 2001-13 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. Note: hp-check can be run in three modes: 1. Compile-time check mode (-c or --compile): Use this mode before compiling the HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies are installed to successfully compile HPLIP. Run-time check mode (-r or --run): Use this mode to determine if a distro supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball has the proper dependencies installed to successfully run. Both compile- and run-time check mode (-b or --both) (Default): This mode will check both of the above cases (both compile- and run-time dependencies). Full Output output of hp-setup -g 002:007 window box "device not found please make sure your printer is properly connected and powered on" duan@duan-Lenovo-B550:~$ sudo hp-setup -g 002:007 [sudo] password for duan: > HP Linux Imaging and Printing System (ver. 3.14.4) Printer/Fax Setup > Utility ver. 9.0 > > Copyright (c) 2001-13 Hewlett-Packard Development Company, LP This > software comes with ABSOLUTELY NO WARRANTY. This is free software, and > you are welcome to distribute it under certain conditions. See COPYING > file for more details. > > hp-setup[18461]: debug: param=002:007 hp-setup[18461]: debug: > selected_device_name=None Fontconfig error: > "/etc/fonts/conf.d/65-khmer.conf", line 14: out of memory Fontconfig > error: "/etc/fonts/conf.d/65-khmer.conf", line 23: out of memory > Fontconfig error: "/etc/fonts/conf.d/65-khmer.conf", line 32: out of > memory hp-setup[18461]: debug: Sys.argv=['/usr/bin/hp-setup', '-g', > '002:007'] printer_name=None param=002:007 jd_port=1 device_uri=None > remove=False Searching for device... hp-setup[18461]: debug: Trying > USB with bus=002 dev=007... hp-setup[18461]: debug: Not found. > hp-setup[18461]: debug: Trying serial number 002:007 hp-setup[18461]: > debug: Probing bus: usb hp-setup[18461]: debug: Probing bus: par > error: Device not found. Please make sure your printer is properly > connected and powered-on. hp-setup[18461]: debug: Starting GUI loop. .. USB lead Works with the Windows 7 laptop Printer Works with windows 7 laptop Questions Is this a Bug with HPLIP or an issue with laptop/printer? Supplementary question if it is a bug what information is needed and where should it be sent ? Any suggestions on how to get the printer to work correctly with Ubuntu 14.04LTS/HPLIP 13.4.3 so that it stays working ?

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• Mr Flibble: As Seen Through a Lens, Darkly

  - by Phil Factor

  One of the rewarding things about getting involved with Simple-Talk has been in meeting and working with some pretty daunting talents. I’d like to say that Dom Reed’s talents are at the end of the visible spectrum, but then there is Richard, who pops up on national radio occasionally, presenting intellectual programs, Andrew, master of the ukulele, with his pioneering local history work, and Tony with marathon running and his past as a university lecturer. However, Dom, who is Red Gate’s head of creative design and who did the preliminary design work for Simple-Talk, has taken the art photography to an extreme that was impossible before Photoshop. He’s not the first person to take a photograph of himself every day for two years, but he is definitely the first to weave the results into a frightening narrative that veers from comedy to pathos, using all the arts of Photoshop to create a fictional character, Mr Flibble.   Have a look at some of the Flickr pages. Uncle Spike The B-Men – Woolverine The 2011 BoyZ iN Sink reunion tour turned out to be their last Error 404 – Flibble not found Mr Flibble is not a normal type of alter-ego. We generally prefer to choose bronze age warriors of impossibly magnificent physique and stamina; superheroes who bestride the world, scorning the forces of evil and anarchy in a series noble and righteous quests. Not so Dom, whose Mr Flibble is vulnerable, and laid low by an addiction to toxic substances. His work has gained an international cult following and is used as course material by several courses in photography. Although his work was for a while ignored by the more conventional world of ‘art’ photography they became famous through the internet. His photos have received well over a million views on Flickr. It was definitely time to turn this work into a book, because the whole sequence of images has its maximum effect when seen in sequence. He has a Kickstarter project page, one of the first following the recent UK launch of the crowdfunding platform. The publication of the book should be a major event and the £45 I shall divvy up will be one of the securest investments I shall ever make. The local news in Cambridge picked up on the project and I can quote from the report by the excellent Cabume website , the source of Tech news from the ‘Cambridge cluster’ Put really simply Mr Flibble likes to dress up and take pictures of himself. One of the benefits of a split personality, however is that Mr Flibble is supported in his endeavour by Reed’s top notch photography skills, supreme mastery of Photoshop and unflinching dedication to the cause. The duo have collaborated to take a picture every day for the past 730-plus days. It is not a big surprise that neither Mr Flibble nor Reed watches any TV: In addition to his full-time role at Cambridge software house,Red Gate Software as head of creativity and the two to five hours a day he spends taking the Mr Flibble shots, Reed also helps organise the . And now Reed is using Kickstarter to see if the world is ready for a Mr Flibble coffee table book. Judging by the early response it is. At the time of writing, just a few days after it went live, ‘I Drink Lead Paint: An absurd photography book by Mr Flibble’ had raised £1,545 of the £10,000 target it needs to raise by the Friday 30 November deadline from 37 backers. Following the standard Kickstarter template, Reed is offering a series of rewards based on the amount pledged, ranging from a Mr Flibble desktop wallpaper for pledges of £5 or more to a signed copy of the book for pledges of £45 or more, right up to a starring role in the book for £1,500. Mr Flibble is unquestionably one of the more deranged Kickstarter hopefuls, but don’t think for a second that he doesn’t have a firm grasp on the challenges he faces on the road to immortalisation on 150 gsm stock. Under the section ‘risks and challenges’ on his Kickstarter page his statement begins: “An angry horde of telepathic iguanas discover the world’s last remaining stock of vintage lead paint and hold me to ransom. Gosh how I love to guzzle lead paint. Anyway… faced with such brazen bravado, I cower at the thought of taking on their combined might and die a sad and lonely Flibble deprived of my one and only true liquid love.” At which point, Reed manages to wrestle away the keyboard, giving him the opportunity to present slightly more cogent analysis of the obstacles the project must still overcome. We asked Reed a few questions about Mr Flibble’s Kickstarter adventure and felt that his responses were worth publishing in full: Firstly, how did you manage it – holding down a full time job and also conceiving and executing these ideas on a daily basis? I employed a small team of ferocious gerbils to feed me ideas on a daily basis. Whilst most of their ideas were incomprehensibly rubbish and usually revolved around food, just occasionally they’d give me an idea like my B-Men series. As a backup plan though, I found that the best way to generate ideas was to actually start taking photos. If I were to stand in front of the camera, pull a silly face, place a vegetable on my head or something else equally stupid, the resulting photo of that would typically spark an idea when I came to look at it. Sitting around idly trying to think of an idea was doomed to result in no ideas. I admit that I really struggled with time. I’m proud that I never missed a day, but it was definitely hard when you were late from work, tired or doing something socially on the same day. I don’t watch TV, which I guess really helps, because I’d frequently be spending 2-5 hours taking and processing the photos every day. Are there any overlaps between software development and creative thinking? Software is an inherently creative business and the speed that it moves ensures you always have to find solutions to new things. Everyone in the team needs to be a problem solver. Has it helped me specifically with my photography? Probably. Working within teams that continually need to figure out new stuff keeps the brain feisty I suppose, and I guess I’m continually exposed to a lot of possible sources of inspiration. How specifically will this Kickstarter project allow you to test the commercial appeal of your work and do you plan to get the book into shops? It’s taken a while to be confident saying it, but I know that people like the work that I do. I’ve had well over a million views of my pictures, many humbling comments and I know I’ve garnered some loyal fans out there who anticipate my next photo. For me, this Kickstarter is about seeing if there’s worth to my work beyond just making people smile. In an online world where there’s an abundance of freely available content, can you hope to receive anything from what you do, or would people just move onto the next piece of content if you happen to ask for some support? A book has been the single-most requested thing that people have asked me to produce and it’s something that I feel would showcase my work well. It’s just hard to convince people in the publishing industry just now to take any kind of risk – they’ve been hit hard. If I can show that people would like my work enough to buy a book, then it sends a pretty clear picture that publishers might hear, or it gives me the confidence enough to invest in myself a bit more – hard to do when you’re riddled with self-doubt! I’d love to see my work in the shops, yes. I could see it being the thing that someone flips through idly as they’re Christmas shopping and recognizing that it’d be just the perfect gift for their difficult to buy for friend or relative. That said, working in the software industry means I’m clearly aware of how I could use technology to distribute my work, but I can’t deny that there’s something very appealing to having a physical thing to hold in your hands. If the project is successful is there a chance that it could become a full-time job? At the moment that seems like a distant dream, as should this be successful, there are many more steps I’d need to take to reach any kind of business viability. Kickstarter seems exactly that – a way for people to help kick start me into something that could take off. If people like my work and want me to succeed with it, then taking a look at my Kickstarter page (and hopefully pledging a bit of support) would make my elbows blush considerably. So there is is. An opportunity to open the wallet just a bit to ensure that one of the more unusual talents sees the light in the format it deserves.  

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• Upgrading 13.04 to 13.10, could not calculate the upgrade

  - by topless

  I am running sudo update-manager -d and start the upgrade process. I select upgrade option and when then manager enters Setting new software channels it throws an error. Could not calculate the upgrade An unresolvable problem occurred while calculating the upgrade. This can be caused by: * Upgrading to a pre-release version of Ubuntu * Running the current pre-release version of Ubuntu * Unofficial software packages not provided by Ubuntu If none of this applies, then please report this bug using the command 'ubuntu-bug ubuntu-release-upgrader-core' in a terminal. I have disabled all unofficial and third party packages, I am not running a pre-release version since I am at 13.04 and I am trying to update to beta 2 which is not a pre-release. Before I fill a bug report, since its happening to both of my systems I would like to figure out if anyone else had same issues.

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• The 2010 JavaOne Java EE 6 Panel: Where We Are and Where We're Going

  - by janice.heiss(at)oracle.com

  An informative article, based on a 2010 JavaOne (San Francisco, California) panel session, surveys a variety of expert perspectives on Java EE 6.The panel, moderated by Oracle's Alexis Moussine-Pouchkine, consisted of:* Adam Bien, Consultant Author/ Speaker, adam-bien.com* Emmanuel Bernard, Principal Software Engineer, JBoss by Red Hat,* David Blevins, Senior Software Engineer, and co-founder of the OpenEJB project and a     founder of Apache Geronimo* Roberto Chinnici, Technical Staff Consulting Member, Oracle* Jim Knutson, Java EE Architect, IBM* Reza Rahman, Lead Engineer, Caucho Technology, Inc.,* Krasimir Semerdzhiev, Development Architect, SAP Labs BulgariaThe panel addressed such topics as Platform and API Adoption, Contexts and Dependency Injection (CDI), Java EE vs. Spring, the impact of Java EE 6 on tooling and testing, Java EE.next, along with a variety of audience questions. Read the entire article for the whole picture.

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• June Oracle Technology Network NEW Member Benefits - books books and more books!!!

  - by Cassandra Clark

  As we mentioned a few posts ago we are working to bring Oracle Technology Network members NEW benefits each month. Listed below are several discounts on technology books brought to you by Apress, Pearson, CRC Press and Packt Publishing. Happy reading!!! Apress Offers - Get 50% off the eBook below using promo code ORACLEJUNEJCCF. Pro ODP.NET for Oracle Database 11g By Edmund T. Zehoo This book is a comprehensive and easy-to-understand guide for using the Oracle Data Provider (ODP) version 11g on the .NET Framework. It also outlines the core GoF (Gang of Four) design patterns and coding techniques employed to build and deploy high-impact mission-critical applications using advanced Oracle database features through the ODP.NET provider. Pearson Offers - Get 35% off all titles listed below using code OTNMEMBER. SOA Design Patterns | Thomas Earl | ISBN: 0136135161 In cooperation with experts and practitioners throughout the SOA community, best-selling author Thomas Erl brings together the de facto catalog of design patterns for SOA and service-orientation. Oracle Performance Survival Guide | Guy Harrison | ISBN: 9780137011957 The fast, complete, start-to-finish guide to optimizing Oracle performance. Core JavaServer Faces, Third Edition | David Geary and Cay S. Horstmann | ISBN: 9780137012893 Provides everything you need to master the powerful and time-saving features of JSF 2.0? Solaris Security Essentials | ISBN: 9780137012336 A superb guide to deploying and managing secure computer environments.? Effective C#, Second Edition | Bill Wagner | ISBN: 9780321658708 Respected .NET expert Bill Wagner identifies fifty ways you can leverage the full power of the C# 4.0 language to express your designs concisely and clearly. CRC Press Offers - Use 813DA to get 20% off this the title below. Secure and Resilient Software Development This book illustrates all phases of the secure software development life cycle. It details quality software development strategies that stress resilience requirements with precise, actionable, and ground-level inputs. Packt Publishing Offers - Use the promo code "Java35June", to save 35% off of each eBook mentioned below. JSF 2.0 Cookbook By Anghel Leonard ISBN: 978-1-847199-52-2 Packed with fast, practical solutions and techniques for JavaServer Faces developers who want to push past the JSF basics. JavaFX 1.2 Application Development Cookbook By Vladimir Vivien ISBN: 978-1-847198-94-5 Fast, practical solutions and techniques for building powerful, responsive Rich Internet Applications in JavaFX.

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• New Reference Configuration: Accelerate Deployment of Virtual Infrastructure

  - by monica.kumar

  Today, Oracle announced the availability of Oracle VM blade cluster reference configuration based on Sun servers, storage and Oracle VM software. Assembling and integrating software and hardware systems from different vendors can be a huge barrier to deploying virtualized infrastructures as it is often a complicated, time-consuming, risky and expensive process. Using this tested configuration can help reduce the time to configure and deploy a virtual infrastructure by up to 98% as compared to putting together multi-vendor configurations. Once ready, the infrastructure can be used to easily deploy enterprise applications in a matter of minutes to hours as opposed to days/weeks, by using Oracle VM Templates. Find out more: Press Release Business whitepaper Technical whitepaper

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• VSTO Troubleshooting Quick Tips

  - by João Angelo

  If you ever find yourself troubleshooting a VSTO addin that does not load then these steps will interest you. Do not skip the basics and check the registry at HKLM\Software\Microsoft\Office\<Application>\AddIns\<AddInName> or HKCU\Software\Microsoft\Office\<Product>\AddIns\<Application> because if the LoadBehavior key is not set to 3 the office application will not even try to load it on startup; Enable error alerts popups by configuring an environment variable SET VSTO_SUPPRESSDISPLAYALERTS=0 Enable logging errors to file by configuring an environment variable SET VSTO_LOGALERTS=1 Pray for an error alert popup or for an error in the log file so that you can fix its cause.  

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• SQL SERVER – List of Article on Expressor Data Integration Platform

  - by pinaldave

  The ability to transform data into meaningful and actionable information is the most important information in current business world. In this fast growing and changing business needs effective data integration is single most important thing in making proper decision making. I have been following expressor software since November 2010, when I met expressor team in Seattle. Here are my posts on their innovative data integration platform and expressor Studio, a free desktop ETL tool: 4 Tips for ETL Software IDE Developers Introduction to Adaptive ETL Tool – How adaptive is your ETL? Sharing your ETL Resources Across Applications with Ease expressor Studio Includes Powerful Scripting Capabilities expressor 3.2 Release Review 5 Tips for Improving Your Data with expressor Studio As I had mentioned in some of my blog posts on them, I encourage you to download and test-drive their Studio product – it’s free. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Documentation, SQL Download, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: SSIS

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• Restore Files from Backups on Windows Home Server

  - by Mysticgeek

  If you use Windows Home Server to backup the machines on your network, your in luck if you accidentally delete important files or they become corrupted. Today we take a look at getting your data back from backups on your home server. Open Windows Home Server Console and click select the Computers and Backup tab. Right-click on the computer you need to restore files for and select View Backups. This will open a list of your recent backups. Highlight the one you want to open, then click the Open button in the Restore or View Files section. If this is the first time you’re restoring a file, you’ll be asked to verify installation of the device software. Check the box next to Always trust software from Microsoft Corporation and click Install. Now wait while the backup data is retrieved. After the backup data has been retrieved, an explorer windows opens up to drive (Z:) which is the backup data. It’s just like if you were opening a drive on your local machine. Now you can browse through the backup and find the files your missing. You can open the files directly, or drag them onto your machine to the location you want to restore them.   Restoring your data is actually a very easy process with Windows Home Server. Of course you’ll want to make sure the computers on your network are being backed up to WHS. if you need help with that, check out our article on how to configure your computer to backup to WHS. If you want to backup your home server shares, check out our article on how to backup WHS folder to an external drive. Similar Articles Productive Geek Tips GMedia Blog: Setting Up a Windows Home ServerRestore Your PC from Windows Home ServerCreate A Windows Home Server Home Computer Restore DiscInstalling Windows Home ServerConfigure Your Computer to Backup to Windows Home Server TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional Make your Joomla & Drupal Sites Mobile with OSMOBI Integrate Twitter and Delicious and Make Life Easier Design Your Web Pages Using the Golden Ratio Worldwide Growth of the Internet How to Find Your Mac Address Use My TextTools to Edit and Organize Text

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• Are there any famous one-man-army programmers?

  - by DFectuoso

  Lately I have been learning of more and more programmers who think that if they were working alone, they would be faster and would deliver more quality. Usually that feeling is attached to a feeling that they do the best programming in their team and at the end of the day the idea is quite plausible. If they ARE doing the best programming, and worked alone (and more maybe) the final result would be a better piece of software. I know this idea would only work if you were passionate enough to work 24/7, on a deadline, with great discipline. So after considering the idea and trying to learn a little more, I wonder if there are famous one-man-army programmers that have delivered any (useful) software in the past?

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• Alien deletes .deb when converting from .rpm

  - by Andre

  I'm trying to convert .rpm to .deb using alien. sudo alien -k libtetra-1.0.0-2.i386.rpm Alien says that: libtetra-1.0.0-2.i386.deb generated But when I check the folder - there is just original .rpm and no .deb. Also - I can see that for a split second there is a .deb file in a folder. so it looks like alien create .deb and deletes it right away. I suspect that it's maybe because I run 64 bit os and package is 32? Can somebody explain why alien deletes .deb automatically? Verbose output: LANG=C rpm -qp --queryformat %{NAME} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{VERSION} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{RELEASE} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{ARCH} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{CHANGELOGTEXT} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{SUMMARY} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{DESCRIPTION} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{PREFIXES} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{POSTIN} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{POSTUN} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{PREUN} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{LICENSE} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qp --queryformat %{PREIN} libtetra-1.0.0-2.i386.rpm LANG=C rpm -qcp libtetra-1.0.0-2.i386.rpm rpm -qpi libtetra-1.0.0-2.i386.rpm LANG=C rpm -qpl libtetra-1.0.0-2.i386.rpm mkdir libtetra-1.0.0 chmod 755 libtetra-1.0.0 rpm2cpio libtetra-1.0.0-2.i386.rpm | lzma -t -q > /dev/null 2>&1 rpm2cpio libtetra-1.0.0-2.i386.rpm | (cd libtetra-1.0.0; cpio --extract --make-directories --no-absolute-filenames --preserve-modification-time) 2>&1 chmod 755 libtetra-1.0.0/./ chmod 755 libtetra-1.0.0/./usr chmod 755 libtetra-1.0.0/./usr/lib chown 0:0 libtetra-1.0.0//usr/lib/libtetra.so.1.0.0 chmod 755 libtetra-1.0.0//usr/lib/libtetra.so.1.0.0 mkdir libtetra-1.0.0/debian date -R date -R chmod 755 libtetra-1.0.0/debian/rules debian/rules binary 2>&1 libtetra_1.0.0-3_i386.deb generated find libtetra-1.0.0 -type d -exec chmod 755 {} ; rm -rf libtetra-1.0.0 Very Verbose output LANG=C rpm -qp --queryformat %{NAME} libtetra-1.0.0-2.i386.rpm libtetra LANG=C rpm -qp --queryformat %{VERSION} libtetra-1.0.0-2.i386.rpm 1.0.0 LANG=C rpm -qp --queryformat %{RELEASE} libtetra-1.0.0-2.i386.rpm 2 LANG=C rpm -qp --queryformat %{ARCH} libtetra-1.0.0-2.i386.rpm i386 LANG=C rpm -qp --queryformat %{CHANGELOGTEXT} libtetra-1.0.0-2.i386.rpm - First RPM Package LANG=C rpm -qp --queryformat %{SUMMARY} libtetra-1.0.0-2.i386.rpm Panasonic KX-MC6000 series Printer Driver for Linux. LANG=C rpm -qp --queryformat %{DESCRIPTION} libtetra-1.0.0-2.i386.rpm This software is Panasonic KX-MC6000 series Printer Driver for Linux. You can print from applications by using CUPS(Common Unix Printing System) which is the printing system for Linux. Other functions for KX-MC6000 series are not supported by this software. LANG=C rpm -qp --queryformat %{PREFIXES} libtetra-1.0.0-2.i386.rpm (none) LANG=C rpm -qp --queryformat %{POSTIN} libtetra-1.0.0-2.i386.rpm (none) LANG=C rpm -qp --queryformat %{POSTUN} libtetra-1.0.0-2.i386.rpm (none) LANG=C rpm -qp --queryformat %{PREUN} libtetra-1.0.0-2.i386.rpm (none) LANG=C rpm -qp --queryformat %{LICENSE} libtetra-1.0.0-2.i386.rpm GPL and LGPL (Version2) LANG=C rpm -qp --queryformat %{PREIN} libtetra-1.0.0-2.i386.rpm (none) LANG=C rpm -qcp libtetra-1.0.0-2.i386.rpm rpm -qpi libtetra-1.0.0-2.i386.rpm Name : libtetra Relocations: (not relocatable) Version : 1.0.0 Vendor: Panasonic Communications Co., Ltd. Release : 2 Build Date: Tue 27 Apr 2010 05:16:40 AM EDT Install Date: (not installed) Build Host: localhost.localdomain Group : System Environment/Daemons Source RPM: libtetra-1.0.0-2.src.rpm Size : 31808 License: GPL and LGPL (Version2) Signature : (none) URL : http://panasonic.net/pcc/support/fax/world.htm Summary : Panasonic KX-MC6000 series Printer Driver for Linux. Description : This software is Panasonic KX-MC6000 series Printer Driver for Linux. You can print from applications by using CUPS(Common Unix Printing System) which is the printing system for Linux. Other functions for KX-MC6000 series are not supported by this software. LANG=C rpm -qpl libtetra-1.0.0-2.i386.rpm /usr/lib/libtetra.so /usr/lib/libtetra.so.1.0.0 mkdir libtetra-1.0.0 chmod 755 libtetra-1.0.0 rpm2cpio libtetra-1.0.0-2.i386.rpm | lzma -t -q > /dev/null 2>&1 rpm2cpio libtetra-1.0.0-2.i386.rpm | (cd libtetra-1.0.0; cpio --extract --make-directories --no-absolute-filenames --preserve-modification-time) 2>&1 63 blocks chmod 755 libtetra-1.0.0/./ chmod 755 libtetra-1.0.0/./usr chmod 755 libtetra-1.0.0/./usr/lib chown 0:0 libtetra-1.0.0//usr/lib/libtetra.so.1.0.0 chmod 755 libtetra-1.0.0//usr/lib/libtetra.so.1.0.0 mkdir libtetra-1.0.0/debian date -R Mon, 07 Feb 2011 11:03:58 -0500 date -R Mon, 07 Feb 2011 11:03:58 -0500 chmod 755 libtetra-1.0.0/debian/rules debian/rules binary 2>&1 dh_testdir dh_testdir dh_testroot dh_clean -k -d dh_clean: No packages to build. dh_installdirs dh_installdocs dh_installchangelogs find . -maxdepth 1 -mindepth 1 -not -name debian -print0 | \ xargs -0 -r -i cp -a {} debian/ dh_compress dh_makeshlibs dh_installdeb dh_shlibdeps dh_gencontrol dh_md5sums dh_builddeb libtetra_1.0.0-2_i386.deb generated find libtetra-1.0.0 -type d -exec chmod 755 {} ; rm -rf libtetra-1.0.0

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• MacBook Pro Compatibility, Multitouch, and General Experience

  - by jondavidjohn

  I am a Ex-Ubuntu user and decided to go to OSX mainly because I was going to be working in an OSX shop and felt like I needed a more mainstream OS to run Production level software packages like Adobe. 6 months in, and I am more than happy with my MacBook Pro purchase. Just the physical build quality alone warrants the premium price tag, but I am now looking at my day to day demands and realize that I really do not use any software that prevents me from turning back to Ubuntu. My question now is, in terms of 2010 MacBook Pro, How is the hardware compatibility? Does the trackpad multitouch gesture work with 10.10? is it oversensitive? And for anyone that has a relatively new macbook pro that is running Ubuntu, How is the general experience coming from an OSX environment?

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• Quick guide to Oracle IRM 11g: Server installation

  - by Simon Thorpe

  Quick guide to Oracle IRM 11g index This is the first of a set of articles designed to assist with the successful installation, configuration and deployment of a document security solution using Oracle IRM. This article goes through a set of simple instructions which detail how to download, install and configure the IRM server, the starting point for building a document security solution. This article contains a subset of information from the official documentation and is focused on installing the server on Oracle Enterprise Linux. If you are planning to deploy on a non-Linux platform, you will need to reference the documentation for platform specific information. Contents Introduction Downloading the software Preparing a database Creating the schema WebLogic Server installation Installing Oracle IRM Introduction Because we are using Oracle Enterprise Linux in this guide, and before we get into the detail of IRM, i'd like to share some tips with Linux to make life a bit easier.Use a 64bit platform, IRM 11g runs just fine on a 32bit server but with 64bit you will build a more future proof service. Download and install the latest Java JDK package. Make sure you get the 64bit version if you are on a 64bit server. Configure Linux to use a good Yum server to simplify installing packages. For Oracle Enterprise Linux we maintain a great public Yum here. Have at least 20GB of free disk space on the partition you intend to install the IRM server. The downloads are big, then you extract them and then install. This quickly consumes disk space which you can easily recover by deleting the downloaded and extracted files after wards. But it's nice to have the disk space spare to keep these around in case you need to restart any part of the installation process again. Downloading the software OK, so before you can do anything, you need the software install kits. Luckily Oracle allows you to freely download every technology we create. You'll need to get the following; Oracle WebLogic Server Oracle Database Oracle Repository Creation Utility (rcu) Oracle IRM server You can use Microsoft SQL server 2005 or 2008, in this guide i've used Oracle RDBMS 11gR2 for Linux. Preparing the database I'm not going to go through the finer points of installing the database. There are many very good guides on installing the Oracle Database. However one thing I would suggest you think about is enabling TDE, network encryption and using Database Vault. These Oracle database security technologies are excellent for creating a complete end to end security solution. No point in going to all the effort to secure document access with IRM when someone can go directly to the database and assign themselves rights to documents. To understand this further, you can see a video of the IRM service using these database security technologies here. With a database up and running we need to create a schema to hold the IRM data. This schema contains the rights model, cryptographic keys, user account id's and associated rights etc. Creating the IRM database schema Oracle uses the Repository Creation Tool which builds your schema, extract the files from the rcu zip. Then in a terminal window; cd /oracle/install/rcu/bin ./rcu This will launch the Repository Creation Tool and you will be presented with the image to the right. Hit next and continue onto the next dialog. You are asked if you are going to be creating a new schema or wish to drop an existing one, you obviously just need to click next at this point to create a new schema. The RCU next needs to know where your database is so you'll need the following details of your database instance. Below, for reference, is the information for my installation. Hostname: irm.oracle.demo Port: 1521 (This is the default TCP port for the Oracle Database) Service Name: irm.oracle.demo. Note this is not the SID, but the service name. Username: sys Password: ******** Role: SYSDBA And then select next. Because the RCU contains schemas for many of the Oracle Technologies, you now need to select to just deploy the Oracle IRM schema. Open the section under "Enterprise Content Management" and tick the "Oracle Information Rights Management" component. Note that you also get the chance to select a prefix which defaults to "DEV" (for development). I usually change this to something that reflects my own install. PROD for a production system, INT for internal only etc. The next step asks for the passwords for the schema users. We are only creating one schema here so you just enter one password. Some brave souls store this password in an Excel spreadsheet which is then secure against the IRM server you're about to install in this guide. Nearing the end of the schema creation is the mapping of the tablespaces to the schema. Note I had setup a table space already that was encrypted using TDE and at this point I was able to select that tablespace by clicking in the "Default Tablespace" column. The next dialog confirms your actions and clicking on next causes it to create the schema and default data. After this you are presented with the completion summary. WebLogic Server installation The database is now ready and the next step is to install the application server. Oracle IRM 11g is a JEE application and currently only supported in Oracle WebLogic Server. So the next step is get WebLogic Server installed, which is pretty easy. Depending on the version you download, you either run the binary or for a 64 bit platform (like mine) run the following command. java -d64 -jar wls1033_generic.jar And in the resulting dialog hit next to start walking through the install. Next choose a directory into which you will install WebLogic Server. I like to change from the default and install into /oracle/. Then all my software goes into this one folder, all owned by the "oracle" user. The next dialog asks for your Oracle support information to ensure you are kept up to date. If you have an Oracle support account, enter your details but for most evaluation systems I leave these fields blank. Again, for evaluation or development systems, I usually stick with the "Typical" install type which you are next asked for. Next you are asked for the JDK which will be used for the server. When installing from the generic jar on a 64bit platform like in this guide, no JDK is bundled with the installer. But as you can see in the image on the right, that it does a good job of detecting the one you've got installed. Defaults for the install directories are usually taken, no changes here, just click next. And finally we are ready to install, hit next, sit back and relax. Typically this takes about 10 minutes. After the install, do not run the quick start, we need to deploy the IRM install itself from which we will create a new WebLogic domain. For now just hit done and lets move to the final step of the installation process. Installing Oracle IRM The last piece of the puzzle to getting your environment ready is to deploy the IRM files themselves. Unzip the Oracle Enterprise Content Management 11g zip file and it will create a Disk1 directory. Switch to this folder and in the console run ./runInstaller. This will launch the installer which will also ask for the location of the JDK. Look at the image on the right for the detail. You should now see the first stage of the IRM installation. The dialog warns you need to have a WebLogic server installed and have created the schema's, but you've just done all that above (I hope) so we are ready to go. The installer now checks that you have all the required libraries installed and other system parameters are correct. Because nearly all of my development and evaluation installations have the database server on the same system, the installer passes these checks without issue... Next... Now chose where to install the IRM files, you must install into the same Middleware Home as the WebLogic Server installation you just performed. Usually the installer already defaults to this location anyway. I also tend to change the Oracle Home Directory to Oracle_IRM so it's clear this is just an IRM install. The summary page tells you about space needed to deploy the files. Unfortunately the IRM install comes with all of the other Oracle ECM software, you can't just select the IRM files, everything gets deployed to disk and uses 1.6GB of space! Not fun, but Oracle has to package up similar technologies otherwise we would have a very large number of installers to QA and manage, again, not fun. Hit Install, time for another drink, maybe a piece of cake or a donut... on a half decent system this part of the install took under 10 minutes. Finally the installation of your IRM server is complete, click on finish and the next phase is to create the WebLogic domain and start configuring your server. Now move onto the next article in this guide... configuring your IRM server ready to seal your first document.

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• Systemupdate Nr. 10 für das FY12 – 25. Oktober 2011

  - by swalker

  Server-, Speicher- und Systemsoftware von Sun Änderungen der Preislisten: Weltweite Preisänderungen für Oracle Systemhardware und -software Weltweite Preisänderungen für Hardware und Software von Oracle Legacy-Systemen Was müssen Sie tun? Die System-Updates beinhalten Preisänderungen bei Systemkomponenten und bestehen aus zwei Dateien: Bekanntgabe der Änderungen (PDF) und Detailinformationen (XLS). Mithilfe der angegebenen ID-Nummern finden Sie im Arbeitsblatt die Teilenummern der Komponenten, die von einer Änderung betroffen sind. Weitere Informationen Besuchen Sie regelmäßig auf dem OPN-Portal die Seite für die Systempreisgestaltung. Dort finden Sie neben weiteren Informationen über diese Aktualisierungen auch die aktuelle Systempreisliste und Ressourcen. * Hinweis: Die Preisinformationen zu Oracle Systemen sind vertrauliche Informationen von Oracle und werden Ihnen gemäß der Oracle PartnerNetwork-Vereinbarung zur Verfügung gestellt.

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