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  • Perfectly reproducable select statement default ordering issue....

    - by Dave
    Hi, I've recently been chasing an issue with a client's db... solution found, but impossible to recreate. Essentially, we're doing a Select * from mytable where ArbitraryColumn = 75 Where MyTable has an Identity column, called 'MyIndentityColumn' - incremented by one in each insert. Naturally, and normally I would assume that the order returned would be the order in which they are inserted (bad assumption, but one which was forced onto me, through an inherited application - which has been patched). Essentially, I would like suggestions as to why the database, when restored to my local machine (same OS, same SQL server version - 200 sp3) same collation, and same backup instance restored on it, as a test DB on the client site. When I perform the above select, I get them in order of insert (i.e. identity column ordered ascending). On the client, it seems random (but the same 'random' order each time)... A few other points: I have the same collation on my test server as client Same DB backup restored to a test only I can access Same SQL server version and service pack Same OS Test DB is a new DB - new log and MDF... I have the problem 'solved' by adding an explicit order by clause but I want to undertand the cause of the issue, given the exact nature of my attempts to recreate it beuing futile, and perfectly recreatable on the client server... Thanks in advance, Dave

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  • How to fix Fullscreen focus error in Unity?

    - by Vagrant232
    Recently, I've been experiencing an error with programs that have a fullscreen mode with low resolution (80xx600 and below) in Unity. The problem isn't valid in gnomeshell. Whenever I launch an application, unity would enlarge the screen more than it should be and would only show me the upper left corner of the screen (I only see a magnified quarter of the screen). At first I thought that it was an issue related to wine but I later found out that native applications (such as world of goo) are affected as well. Apps that taken on the full screen but have a larger resolution don't face such an issue. Is it possible to get this fixed manually? Or do I have to wait for updates?

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  • Are DDD Aggregates really a good idea in a Web Application?

    - by Mystere Man
    I'm diving in to Domain Driven Design and some of the concepts i'm coming across make a lot of sense on the surface, but when I think about them more I have to wonder if that's really a good idea. The concept of Aggregates, for instance makes sense. You create small domains of ownership so that you don't have to deal with the entire domain model. However, when I think about this in the context of a web app, we're frequently hitting the database to pull back small subsets of data. For instance, a page may only list the number of orders, with links to click on to open the order and see its order id's. If i'm understanding Aggregates right, I would typically use the repository pattern to return an OrderAggregate that would contain the members GetAll, GetByID, Delete, and Save. Ok, that sounds good. But... If I call GetAll to list all my order's, it would seem to me that this pattern would require the entire list of aggregate information to be returned, complete orders, order lines, etc... When I only need a small subset of that information (just header information). Am I missing something? Or is there some level of optimization you would use here? I can't imagine that anyone would advocate returning entire aggregates of information when you don't need it. Certainly, one could create methods on your repository like GetOrderHeaders, but that seems to defeat the purpose of using a pattern like repository in the first place. Can anyone clarify this for me?

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  • Is this Hybrid of Interface / Composition kosher?

    - by paul
    I'm working on a project in which I'm considering using a hybrid of interfaces and composition as a single thing. What I mean by this is having a contain*ee* class be used as a front for functionality implemented in a contain*er* class, where the container exposes the containee as a public property. Example (pseudocode): class Visibility(lambda doShow, lambda doHide, lambda isVisible) public method Show() {...} public method Hide() {...} public property IsVisible public event Shown public event Hidden class SomeClassWithVisibility private member visibility = new Visibility(doShow, doHide, isVisible) public property Visibility with get() = visibility private method doShow() {...} private method doHide() {...} private method isVisible() {...} There are three reasons I'm considering this: The language in which I'm working (F#) has some annoyances w.r.t. implementing interfaces the way I need to (unless I'm missing something) and this will help avoid a lot of boilerplate code. The containee classes could really be considered properties of the container class(es); i.e. there seems to be a fairly strong has-a relationship. The containee classes will likely implement code which would have been pretty much the same when implemented in all the container classes, so why not do it once in one place? In the above example, this would include managing and emitting the Shown/Hidden events. Does anyone see any isseus with this Composiface/Intersition method, or know of a better way? EDIT 2012.07.26 - It seems a little background information is warranted: Where I work, we have a bunch of application front-ends that have limited access to system resources -- they need access to these resources to fully function. To remedy this we have a back-end application that can access the needed resources, with which the front-ends can communicate. (There is an API written for the front-ends for accessing back-end functionality as though it were part of the front-end.) The back-end program is out of date and its functionality is incomplete. It has made the transition from company to company a couple of times and we can't even compile it anymore. So I'm trying to rewrite it in my spare time. I'm trying to update things to make a nice(r) interface/API for the front-ends (while allowing for backwards compatibility with older front-ends), hopefully something full of OOPy goodness. The thing is, I don't want to write the front-end API after I've written pretty much the same code in F# for implementing the back-end; so, what I'm planning on doing is applying attributes to classes/methods/properties that I would like to have code for in the API then generate this code from the F# assembly using reflection. The method outlined in this question is a possible alternative I'm considering instead of implementing straight interfaces on the classes in F# because they're kind of a bear: In order to access something of an interface that has been implemented in a class, you have to explicitly cast an instance of that class to the interface type. This would make things painful when getting calls from the front-ends. If you don't want to have to do this, you have to call out all of the interface's methods/properties again in the class, outside of the interface implementation (which is separate from regular class members), and call the implementation's members. This is basically repeating the same code, which is what I'm trying to avoid!

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  • When should one use "out" parameters?

    - by qegal
    In Objective-C, there are several methods like initWithContentsOfFile:encoding:error: where one passes in a reference to an NSError object for the error: parameter. In this example, the value of the NSError object passed in can change based on what goes on at runtime when the method is being called and whether the body of the method was executed in a certain way successfully. In a way I think of this NSError object as sort of like a second return value from the method, and only differs from an object anObject in the statement return anObject; in that when this statement is called, execution leaves the method. So my question is, not only in the context of error handling in Objective-C, but in general, when should one use an "out" parameter in place of returning said value in a return statement?

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  • Ubuntu multiple issues (blank screen)

    - by Donavon
    Computer Specs I am having difficulties, to get Ubuntu 11.10 to work. For the 11.10 version, if I click install, or if I click try Ubuntu, I only get a blank screen, that just stays there. If I use "nomodeset", it changes to a loading screen and after about 2 minutes it goes back to black screen - however, before it goes black, i get a few errors, like: bad target number, or passwd error mode (something like that). I've also tried (xforcevesa, i915.modeset=0, nomodeset, radeon.modeset=0, i915.modeset=1) I have also tried the alternate installation, which installed fine, however when I boot up, select it from "grub", it goes black. I did manage to install 10.04, however the screen resolution was 800x600 and I couldn't fix it to 16:9 (my resolution). I don't wanna use 10.04, because I would like the new one 11.10, and would like to use it. Any help would be GREATLY appreciated. Thank you

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  • How to apply a filter to the screen of a running program?

    - by Shahbaz
    The idea is to take old games without modifying them, but have the graphics card apply a series of filters to their output before sending them to the monitor. A very crude example would be to take a game that has a resolution of 640x480 and do: Increase the resolution to 1280x960 Apply a blur (low pass filter) Apply a sharpen (1 + high pass filter) These steps may not necessarily be the best to improve the visuals of an old game, but there are a lot of techniques that are well-known in image processing for this purpose. The question is, do the (NVidia) graphics cards give the ability to load a program that modifies the screen before sending it to the monitor? If so, how are they called and what terminology should I use to search? I would be comfortable with doing the programming myself if this ability is part of a library. Also, would the solution be different between Windows and Linux? If so, either is fine, since most of the games are probably runnable by wine.

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  • Self-imposed lockout from program

    - by Alex
    I'm plagued with a lack of willpower. I recently started looking for solutions, and came across a program for macs called SelfControl which completely blocks one's access to a given set of websites for a given period of time (you can delete the program/restart your computer/do almost anything and it will still block those sites for the specified time period, and doesn't require a password to do it.) Unfortunately, there are no windows analogues. The one that comes the closest is Cold Turkey. It has the functionality whereby you set a time in the future, specify a list of websites (or programs - eg explorer, firefox, chrome) and you are blocked from accessing them for the whole duration. No password can undo it, no system reboot, etc. The problem is that the program is a buggy piece of garbage, and in order to ensure that you're not locked out from websites forever, you have to run an uninstaller which is just an exe file accessible at any time which completely defeats the purpose of a self-imposed program lockout. I want to make a better version of that program, or find a simple way to prevent access to a given set of programs over a given period of time with no way around it. I've only taken a few introductory courses in java (math major), but the internet is really having a negative effect on my studies, and the only way I can do work is to eliminate all distractions. What do I need to learn in order to make a program with the following properties: Given a set of .exe files, and a time in the future , this program will prevent access to the given .exe files until current time = given time restarting the computer doesn't interfere with the program, one can't uninstall the program until current time = given time, one can't create another instance of the program to block itself I don't care how much programming knowledge i need to acquire in order to make this program, so please give me a specific list of things that I need to study in order to make this happen, or if something like this exists, then please let me know.

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  • Nvidia Fullscreen Metanode "Sliding" Issue

    - by user68202
    i have 2 monitors, the left one is my "main" monitor with 1920x1080_120, the right one my second with 1680x1050_60. (i have a nvidia card setup with twinview) when i play a game or something in fullscreen mode, the full resolution is used in fullscreen (monitor 1 + monitor 2). i read something about the metanodes i can use to shut down the one monitor that i dont need durning a "fullscreen session". i used the following: Option "metamodes" "DFP-0: 1920x1080_120 +0+0, DFP-2: 1680x1050_60 +1920+0; DFP: 1920x1080_120 +0+0, NULL" Its working great, the second (right) monitor is shutting down when i press "CTRL ALT +" and is starting agin when i press the same keystroke. But in the second mode when the second monitor is "down", i got the full "monitor 1 + monitor 2" resolution on my first (left) monitor, i can move my mouse to the right to see the contents of the second monitor and move it again to the left to the what is normally seen on the first monitor. Its something sliding between the 2 monitors on one display. How can i avoid this?

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  • Remove an apache alias subdirectory

    - by Hippyjim
    I'm using Apache 2 on Ubuntu 12.04. I added an alias for a subdirectory, to point to gitweb. I realised I should probably make it accessible only on https - so I removed the alias and restarted Apache. I can still navigate to http://xyz/gitweb - even with no alias in any of my config files. How do I remove it? EDIT The config file looked like this before: <VirtualHost *:80> ServerAdmin webmaster@localhost DocumentRoot /home/administrator/webroot <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /home/administrator/webroot/> Options Indexes FollowSymLinks MultiViews AllowOverride All Order allow,deny allow from all </Directory> Alias /gitweb/ /usr/share/gitweb/ <Directory /usr/share/gitweb/> Options ExecCGI +FollowSymLinks +SymLinksIfOwnerMatch AllowOverride All order allow,deny Allow from all AddHandler cgi-script cgiDirectory Index gitweb.cgi </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog ${APACHE_LOG_DIR}/access.log combined </VirtualHost> And this after: <VirtualHost *:80> ServerAdmin webmaster@localhost DocumentRoot /home/administrator/webroot <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /home/administrator/webroot/> Options Indexes FollowSymLinks MultiViews AllowOverride All Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog ${APACHE_LOG_DIR}/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog ${APACHE_LOG_DIR}/access.log combined </VirtualHost>

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  • two different virtual hosts, one page displayed

    - by majdal
    Hello! I have two different sites configured using virtual hosts (the content of the virtualhost files is posted below) i just copied the default file and edited a few lines... When i direct my browser to either of the two sites, only the content of the first of the two appears... Why? <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot /var/www/hunterprojects.com/public_html <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/hunterprojects.com/public_html> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost> AND THE SECOND ONE: <VirtualHost *:80> ServerAdmin [email protected] DocumentRoot /var/www/dodolabarchive.ca/public_html <Directory /> Options FollowSymLinks AllowOverride None </Directory> <Directory /var/www/dodolabarchive.ca/public_html> Options Indexes FollowSymLinks MultiViews AllowOverride None Order allow,deny allow from all </Directory> ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/ <Directory "/usr/lib/cgi-bin"> AllowOverride None Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch Order allow,deny Allow from all </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined Alias /doc/ "/usr/share/doc/" <Directory "/usr/share/doc/"> Options Indexes MultiViews FollowSymLinks AllowOverride None Order deny,allow Deny from all Allow from 127.0.0.0/255.0.0.0 ::1/128 </Directory> </VirtualHost>

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  • Google Rolls Out iPad-optimized YouTube App

    - by Jason Fitzpatrick
    There’s no need to use the lower-resolution iPhone app or the mobile website to access YouTube on the iPad any longer–Google’s brand new iPad/iPhone 5 optimized app is totally redesigned to take advantage of the devices’ higher resolution screens. In addition to a redesigned interface the new app also sports improved video playback, VoiceOver support, AirPlay support, and more. Hit up the link below to download a free copy from the AppStore. YouTube [via The Official YouTube Blog] Our Geek Trivia App for Windows 8 is Now Available Everywhere How To Boot Your Android Phone or Tablet Into Safe Mode HTG Explains: Does Your Android Phone Need an Antivirus?

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  • When booting from grub2 menu, why does only the Primary OS that installed the boot loader get the nice splash?

    - by Matt
    It isn't a real problem, but if there is a way to fix it, I would like to. I have several Ubuntu installations on one computer, but on boot and shutdown, only the primary installation that grub was installed to the MBR from has a nice resolution and boot splash. All the other installations boot splash's are a blinking cursor on a black screen, and the resolution is ugly, on boot as well as shutdown. Why is this? and Can I make it so that my Ubuntu 12.04 have a nice boot again, like my 12.10 now does (because its grub wrote over MBR)?

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  • Is there an equivalent of RDP?

    - by detly
    The "Desktop Sharing" settings that come installed by default seem to use VNC. VNC is a bit of a bandwidth hog, can only work at the resolution of whatever screen is attached to the host, and mirrors every action on the host. (It also seems to work poorly with compositing, but maybe that's been fixed.) I know about X tunnelling, but that's annoying to use and doesn't always work properly (or, more accurately, some apps don't work properly). Is there any kind of protocol in between the two, similar to RDP used for Windows? Specifically, something that can run at a different resolution to the host screen and is a little lighter on the network? (Ideally, the more the protocol could have in common with RDP, the better.)

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  • Drawing Grid in 3D view - Mathematically calculate points and draw line between them (Not working)

    - by Deukalion
    I'm trying to draw a simple grid from a starting point and expand it to a size. Doing this mathematically and drawing the lines between each point, but since the "DrawPrimitives(LineList)" doesn't work the way it should work, And this method can't even draw lines between four points to create a simple Rectangle, so how does this method work exactly? Some sort of coordinate system: [ ][ ][ ][ ][ ][ ][ ] [ ][2.2][ ][0.2][ ][2.2][ ] [ ][2.1][1.1][ ][1.1][2.1][ ] [ ][2.0][ ][0.0][ ][2.0][ ] [ ][2.1][1.1][ ][1.1][2.1][ ] [ ][2.2][ ][0.2][ ][2.2][ ] [ ][ ][ ][ ][ ][ ][ ] I've checked with my method and it's working as it should. It calculates all the points to form a grid. This way I should be able to create Points where to draw line right? This way, if I supply the method with Size = 2 it starts at 0,0 and works it through all the corners (2,2) on each side. So, I have the positions of each point. How do I draw lines between these? VerticeCount = must be number of Points in this case, right? So, tell me, if I can't supply this method with Point A, Point B, Point C, Point D to draw a four vertice rectangle (Point A - B - C - D) - how do I do it? How do I even begin to understand it? As far as I'm concered, that's a "Line list" or a list of points where to draw lines. Can anyone explain what I'm missing? I wish to do this mathematically so I can create a a custom grid that can be altered.

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  • How can I add missing Fn-key controls?

    - by Alex Ball
    I have a Toshiba NB200 netbook. The majority of the Fn-key controls come through fine and are recognized by my OS (I'm running Kubuntu 12.04/KDE 4.9) but according to the markings on my keyboard there are a few more that xev isn't detecting, i.e. Fn + F9 (touchpad toggle) Fn + 1 (increase screen resolution) Fn + 2 (decrease screen resolution) Fn + Space (zoom) Now, I don't particularly need those last three but I thought it would be quite useful to remap them to, say, Media Previous, Media Next, and Media Play, but I can't do that if the signals aren't getting through. Is there any way for me to persuade the OS to recognize these keystrokes? I've tried using acpi_listen to detect scancodes but it doesn't pick up any of function-related Fn-key strokes (like Audio Mute, which does work by the way).

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  • Cannot access new folders created in my Apache2 document-root

    - by user235101
    I have tried to create a new folder 'test' in my documentroot of my Apache2 installation, however, whenever I try and access it from a web-browser it gives me a 403 (forbidden) error. My virtualhosts file - <VirtualHost *:80> ServerAdmin webmaster@localhost ServerName REMOVED DocumentRoot /var/www/ <Directory /> Options FollowSymLinks AllowOverride All AuthType Digest AuthName "documentroot" AuthDigestProvider file AuthUserFile /etc/apache2/htpasswd Require user REMOVED AllowOverride Indexes </Directory> <Directory /var/www/> Options FollowSymLinks Options -Indexes FollowSymLinks MultiViews AllowOverride All Order allow,deny allow from all </Directory> <Directory /var/www/share/> Order Deny,Allow Allow from all Satisfy any </Directory> <Directory /var/www/REMOVED/> Order Deny,Allow Allow from all Satisfy any </Directory> <Directory /var/www/stream/> Order Deny,Allow Allow from all Satisfy any </Directory> <Directory /var/www/test> Order Deny,Allow Allow from all Satisfy any </Directory> ErrorLog /var/log/apache2/error.log # Possible values include: debug, info, notice, warn, error, crit, # alert, emerg. LogLevel warn CustomLog /var/log/apache2/access.log combined <Directory /var/www/REMOVED> AuthType Digest AuthName "rutorrent" AuthDigestDomain /var/www/REMOVED/ http://46.105.127.19/REMOVED AuthDigestProvider file AuthUserFile /etc/apache2/htpasswd Require valid-user SetEnv R_ENV "/var/www/REMOVED" AllowOverride Indexes </Directory> </VirtualHost> Image of the permissions - Other information - If I create a new folder (and use chmod --reference to ensure it has the same permissions as an accessible folder), I get a 403 client-side. If I copy folder 'rapidleech' to the name 'rapidleech1', it will let access 'rapidleech1', but no longer 'rapidleech', until I delete the copy. In my logs I found nothing logged in errors.log, and only that it delivered a 403 in access.log. All the appropriate users are members of www-data.

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  • HowTo Enable jBullet DebugMode

    - by Kenneth Bray
    I would like to render the physics world of jBullet to debug some issues in my game, and I am not finding too much on enabling the debugDraw method of jBullet. Do I need to write my own debugDraw method, or is there an easier way to draw the physics models to the screen? If there is already a built in method I would prefer to use that, otherwise I guess I will start making my own functions to handle this.

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  • SDL: Clipping a Sprite Sheet from Left to Right

    - by 0X1A
    I'm trying to get a sprite sheet clipped in the right order but I'm a bit stumped, every iteration I've tried has tended to be in the wrong order. This is my current implementation. Frames = (TempSurface-h / ClipHeight) * (TempSurface-w / ClipWidth); SDL_Rect Clips[Frames]; for (i = 0; i < Frames; i++) { if (i != 0 && i % (TempSurface-h / ClipHeight) == 0) ColumnIndex++; Clips[i].x = ColumnIndex * ClipWidth; Clips[i].y = i % (TempSurface-h / ClipHeight) * ClipHeight; Clips[i].w = ClipWidth; Clips[i].h = ClipHeight; Where TempSurface is the entire sheet loaded to a SDL_Surface and Clips[] is an array of SDL_Rects. What results from this is a sprite sheet set to SDL_Rects in the wrong order. For example a sheet of dimensions 4x4 would load desirably as this: | 0 | 1 | 2 | 3 | | 4 | 5 | 6 | 7 | | 8 | 9 | 10| 11| | 12| 13| 14| 15| But would be set as this order: | 0 | 4 | 8 | 12| | 1 | 5 | 9 | 13| | 2 | 6 | 10| 14| | 3 | 7 | 11| 15| What should I be doing for these to be set correctly?

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  • Useful WatiN Extension Methods

    - by Steve Wilkes
    I've been doing a fair amount of UI testing using WatiN recently – here’s some extension methods I've found useful. This checks if a WatiN TextField is actually a hidden field. WatiN makes no distinction between text and hidden inputs, so this can come in handy if you render an input sometimes as hidden and sometimes as a visible text field. Note that this doesn't check if an input is visible (I've got another extension method for that in a moment), it checks if it’s hidden. public static bool IsHiddenField(this TextField textField) { if (textField == null || !textField.Exists) { return false; } var textFieldType = textField.GetAttributeValue("type"); return (textFieldType != null) && textFieldType.ToLowerInvariant() == "hidden"; } The next method quickly sets the value of a text field to a given string. By default WatiN types the text you give it into a text field one character at a time which can be necessary if you have behaviour you want to test which is triggered by individual key presses, but which most of time is just painfully slow; this method dumps the text in in one go. Note that if it's not a hidden field then it gives it focus first; this helps trigger validation once the value has been set and focus moves elsewhere. public static void SetText(this TextField textField, string value) { if ((textField == null) || !textField.Exists) { return; } if (!textField.IsHiddenField()) { textField.Focus(); } textField.Value = value; } Finally, here's a method which checks if an Element is currently visible. It does so by walking up the DOM and checking for a Style.Display of 'none' on any element between the one on which the method is invoked, and any of its ancestors. public static bool IsElementVisible(this Element element) { if ((element == null) || !element.Exists) { return false; } while ((element != null) && element.Exists) { if (element.Style.Display.ToLowerInvariant().Contains("none")) { return false; } element = element.Parent; } return true; } Hope they come in handy

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  • Should I force users to update an application?

    - by Brian Green
    I'm writing an application for a medium sized company that will be used by about 90% of our employees and our clients. In planning for the future we decided to add functionality that will verify that the version of the program that is running is a version that we still support. Currently the application will forcequit if the version is not among our supported versions. Here is my concern. Hypothetically, in version 2.0.0.1 method "A" crashes and burns in glorious fashion and method "B" works just fine. We release 2.0.0.2 to fix method A and deprecate version 0.1. Now if someone is running 0.1 to use method B they will be forced to update to fix something that isn't an issue for them right now. My question is, will the time saved not troubleshooting old, unsupported versions outweigh the cost in usability?

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • A correct way for JAVA age calculation? [closed]

    - by Jhonnytunes
    I have already a Java calculation of age method. I have a Person Class where I have the method and I need to ask the current time each time the method is called. All I could do is make age a static field of person class, so all person classes use the same time now. Im worring about the Calendar.get() creating Calendar objects every time method is called. Am I doing it wrong? Can I make it better? public short getAge(){ now = Calendar.getInstance(); return (short) ( (now.getTimeInMillis() - birthDate.getTimeInMillis())/ 31536000000L); }

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