How to handle this unfortunately non hypothetical situation with end-users?
- by User Smith
I work in a medium sized company but with a very small IT force.
Last year (2011), I wrote an application that is very popular with a large group of end-users. We hit a deadline at the end of last year and some functionality (I will call funcA from now on) was not added into the application that was wanted at the very end. So, this application has been running in live/production since the end of 2011, I might add without issue.
Yesterday, a whole group of end-users started complaining that funcA that was never in the application is no longer working. Our priority at this company is that if an application is broken it must be fixed first prior to prioritized projects. I have compared code and queries and there is no difference since 2011, which is proofA. I then was able to get one of the end-users to admit that it never worked proofB, but since then that end-user has went back and said that it was working previously......I believe the horde of end-users has assimilated her. I have also reviewed my notes for this project which has requirements and daily updates regarding the project which specifically states, "funcA not achieved due to time constraints", proofC.
I have spoken with many of them and I can see where they could be confused as they are very far from a programming background, but I also know they are intelligent enough to act in a group in order to bypass project prioritization orders in order to get functionality that they want to make their job easier.
The worst part is is that now group think is setting in and my boss and the head of IT is actually starting to believe them, even though there is no code or query changes. As far as reviewing the state of the logic it is very cut and dry to the point of if 1 = 1, funcA will not work.
So, this is the end of the description of my scenario, but I am trying not to get severally dinged on my performance metrics due to this which would essentially have me moved to fixing a production problem that doesn't exist that will probably take over 1 month.
I am looking for direct answers to this question. This question is not for rants, polling, or discussions as this is not the format for StackExchange.
Please don't downvote me too terribly it is pretty common on this specific site of stack, I am looking for honest answers to this situation and I couldn't find a forum more appropriate.
