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• CD/DVD drive not mounted when inserted with Disc of any kind

  - by Cisco Sán

  I just noticed that if a insert a CD or a DVD of any kind, the Drive will start spinning but it will not show the mounted disc. Before it used to ask me what to do with the media inserted. Now it doesn't even do that. I ran in the terminal this code: eject -n and it displays this: " eject: device is `/dev/sr0'" what can I do to get the functionality back on my drive. also ran this command: sudo mount -o ro,unhide,uid=1000 /dev/cdrom /mnt/cdrom but in return i get this: " mount: mount point /mnt/cdrom does not exist" Running Ubuntu 11.10 HERE IS THE HISTORY UNTIL NOW thanks Waltinator: I ran the 'dmesg' but don't know what I'm looking for. Im a newbie on this. The same thing with the 'ls -rlt /var/log' command. Should I create the directory for the mount? at this point really don't know what to do. – Cisco Sán 7 hours ago Here are 3 lines from my dmesg after I successfully inserted a CD: [ 4804.416018] wlan0: no IPv6 routers present [ 8214.125450] ISdit ISO 9660 Extensions: Microsoft Joliet Level 3 [ 8214.136556] ISO 9660 Extensions: RRIP_1991A The first line is a previous event, my wireless going online. The next 2 lines are a good result. The number in square brackets is "seconds since boot", the rest of the line is usually helpful. And no, you should NOT create the mount point. Let's try to get the automatic mounting to work. – waltinator 7 hours ago ok this are my last 3 lines on the 'dmesg' [ 18.130819] init: plymouth-stop pre-start process (1396) terminated with status 1 [ 28.780011] wlan0: no IPv6 routers present [ 505.632119] CE: hpet increased min_delta_ns to 20113 nsec – Cisco Sán 6 hours ago It looks like your CD/DVD drive is not connected to the data bus, and not causing an interrupt when you insert a platter. – waltinator 6 hours ago Try dmesg | grep -A8 CD-ROM which should show you what the system thought was available when it came up. – waltinator 6 hours ago here is my printout [0.774351] scsi 0:0:0:0: CD-ROM HL-DT-ST DVD+-RW GSA-T40N A100 PQ: 0 ANSI: 5 [0.778117] sr0: scsi3-mmc drive: 24x/24x writer dvd-ram cd/rw xa/form2 cdda tray [0.778122] cdrom: Uniform CD-ROM driver Revision: 3.20 [0.778282] sr 0:0:0:0: Attached scsi CD-ROM sr0 [0.778340] sr 0:0:0:0: Attached scsi generic sg0 type 5 [0.780416] Freeing unused kernel memory: 984k freed [0.780732] Write protecting the kernel read-only data: 10240k [0.780986] Freeing unused kernel memory: 20k freed [0.786331] Freeing unused kernel memory: 1400k freed [0.804912] udevd[90]: starting version 173 [0.874178] r8169 Gigabit Ethernet driver 2.3LK-NAPI loaded [0.874208] r8169 0000:02:00.0: PCI INT A - GSI 16 (level, low) - IRQ 16 OK, your system sees the drive. Can you open and close the tray with eject and eject -t? Run udevadm monitor while you insert a CD (type ^C when done) and see if you get "change" and "add" messages. – waltinator 6 hours ago ok, "eject" works perfectly "eject -t" does nothing. this is the message for "udevadm monitor": KERNEL[13771.009267] change /devices/pci0000:00/0000:00:1f.1/host0/target0:0:0/0:0:0:0/block/sr0 (block) UDEV [13773.878887] change /devices/pci0000:00/0000:00:1f.1/host0/target0:0:0/0:0:0 /block/sr0 (block) – Cisco Sán 6 hours ago sudo hwinfo --cdrom (the hwinfo package is installable through Software Center) describes my CD-ROM, try it. – waltinator 4 hours ago My read out from the "sudo hwinfo --cdrom" are the following: hal.1: read hal dataprocess 2753: arguments to dbus_move_error() were incorrect, assertion "(dest) == NULL || !dbus_error_is_set ((dest))" failed in file ../../dbus/dbus-errors.c line 280. This is normally a bug in some application using the D-Bus library. libhal.c 3483 : Error unsubscribing to signals, error=The name org.freedesktop.Hal was not provided by any .service files 22: SCSI 00.0: 10602 CD-ROM (DVD) [Created at block.247] Unique ID: KD9E.JgkxTS4hgl2 Parent ID: 3p2J.gdUMCD83e+E SysFS ID: /class/block/sr0 SysFS BusID: 0:0:0:0 SysFS Device Link: /devices/pci0000:00/0000:00:1f.1/host0/target0:0:0/0:0:0:0 Hardware Class: cdrom Model: "HL-DT-ST DVD+-RW GSA-T40N" Vendor: "HL-DT-ST" Device: "DVD+-RW GSA-T40N" Revision: "A100" Driver: "ata_piix", "sr" Driver Modules: "ata_piix" Device File: /dev/sr0 (/dev/sg0) Device Files: /dev/sr0, /dev/scd0, /dev/disk/by-id/ata-HL-DT-ST_DVD+_-RW_GSA-T40N_K048BJ74257, /dev/disk/by-path/pci-0000:00:1f.1-scsi-0:0:0:0, /dev/cdrom, /dev/cdrw, /dev/dvd, /dev/dvdrw Device Number: block 11:0 (char 21:0) Features: DVD Config Status: cfg=new, avail=yes, need=no, active=unknown Attached to: #17 (IDE interface) Drive Speed: 31 Volume ID: "Movie" Publisher: "INTERVIDEO" Creation date: "20050424162207000" Thanks for the help. To Castro, hope this is what you meant and sorry for the comments..

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• Unable to ping ip address between two locations

  - by Derek

  I have two locations office and home. From home I am unable to access my mail server. and from the office I am unable to access my personal web server. now these two locations are about 100 yards away and share the same connection from the isp. Its payed for on the same account. Also they both have different static public ip addresses. office is 216.248.94.xxx and home is 216.51.158.xxx. I cannot ping each address from each location.

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• Free forum engine with good anti-attack mechanisms

  - by macias

  I am looking for forum engine (for discussions) with good attack countermeasures built in. Windows (preferrably) or Linux. Free (as beer). I think about registration flooding and blocking user accounts attacks. For registration, such engine should have at least: captcha blocking mulitple registrations from the same IP providing login (for logging in) and user name (for displaying the author of the posts) For logging in: no blocking on multiple tries -- instead after X try sending via mail a token, the third piece needed for next login -- without it logging in will be impossible (it would be similar to activation process) The engine should be designed with two ideas in mind: protecting engine against attacks 0 penalty for decent users Thank you in advance for your help and recommendations.

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• How should programmers handle identity theft?

  - by Craige

  I recently signed up for an iTunes account, and found that somebody had fraudulently used MY email to register their iTunes account. Why Apple did not validate the email address, I will never know. Now I am told that I cannot use my email address to register a new iTunes account, as this email address is linked to an existing account. This got me thinking, as developers, database administrators, technical analysts, and everything in between, how should we handle reports of a fraud account? Experience teaches us never to re-assign identifying credentials. This can break things and/or cause mass confusion, especially in the realm of the web. That is, if we are are needing to reassign an identifying user credential we can very likely break a users bookmark by making a page render data that previously did not exist at that location. So if we have been taught not to re-assign details like these, how should we handle such a case where an account is discovered to be a fraud and the owner of the identity (e-mail or user name) wishes to claim this detail for their account?

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• Package linux-headers-3.7.0-999 is not installed

  - by James Ward

  When trying to install the three amd64 debs for the 3.7.0 kernel from: http://kernel.ubuntu.com/~kernel-ppa/mainline/daily/2012-10-22-quantal/ I get this error: dpkg: dependency problems prevent configuration of linux-headers-3.7.0-999-generic: linux-headers-3.7.0-999-generic depends on linux-headers-3.7.0-999; however: Package linux-headers-3.7.0-999 is not installed. It installs and works correctly but leaves me with broken packages in Synaptic. Is this just a bug with how Ubuntu is packaging these latest debs? Or am I doing something wrong?

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• Checksum Transformation

  The Checksum Transformation computes a hash value, the checksum, across one or more columns, returning the result in the Checksum output column. The transformation provides functionality similar to the T-SQL CHECKSUM function, but is encapsulated within SQL Server Integration Services, for use within the pipeline without code or a SQL Server connection. As featured in The Microsoft Data Warehouse Toolkit by Joy Mundy and Warren Thornthwaite from the Kimbal Group. Have a look at the book samples especially Sample package for custom SCD handling. All input columns are passed through the transformation unaltered, those selected are used to generate the checksum which is passed out through a single output column, Checksum. This does not restrict the number of columns available downstream from the transformation, as columns will always flow through a transformation. The Checksum output column is in addition to all existing columns within the pipeline buffer. The Checksum Transformation uses an algorithm based on the .Net framework GetHashCode method, it is not consistent with the T-SQL CHECKSUM() or BINARY_CHECKSUM() functions. The transformation does not support the following Integration Services data types, DT_NTEXT, DT_IMAGE and DT_BYTES. ChecksumAlgorithm Property There ChecksumAlgorithm property is defined with an enumeration. It was first added in v1.3.0, when the FrameworkChecksum was added. All previous algorithms are still supported for backward compatibility as ChecksumAlgorithm.Original (0). Original - Orginal checksum function, with known issues around column separators and null columns. This was deprecated in the first SQL Server 2005 RTM release. FrameworkChecksum - The hash function is based on the .NET Framework GetHash method for object types. This is based on the .NET Object.GetHashCode() method, which unfortunately differs between x86 and x64 systems. For that reason we now default to the CRC32 option. CRC32 - Using a standard 32-bit cyclic redundancy check (CRC), this provides a more open implementation. The component is provided as an MSI file, however to complete the installation, you will have to add the transformation to the Visual Studio toolbox by hand. This process has been described in detail in the related FAQ entry for How do I install a task or transform component?, just select Checksum from the SSIS Data Flow Items list in the Choose Toolbox Items window. Downloads The Checksum Transformation is available for SQL Server 2005, SQL Server 2008 (includes R2) and SQL Server 2012. Please choose the version to match your SQL Server version, or you can install multiple versions and use them side by side if you have more than one version of SQL Server installed. Checksum Transformation for SQL Server 2005 Checksum Transformation for SQL Server 2008 Checksum Transformation for SQL Server 2012 Version History SQL Server 2012 Version 3.0.0.27 – SQL Server 2012 release. Includes upgrade support for both 2005 and 2008 packages to 2012. (5 Jun 2010) SQL Server 2008 Version 2.0.0.27 – Fix for CRC-32 algorithm that inadvertently made it sort dependent. Fix for race condition which sometimes lead to the error Item has already been added. Key in dictionary: '79764919' . Fix for upgrade mappings between 2005 and 2008. (19 Oct 2010) Version 2.0.0.24 - SQL Server 2008 release. Introduces the new CRC-32 algorithm, which is consistent across x86 and x64.. The default algorithm is now CRC32. (29 Oct 2008) Version 2.0.0.6 - SQL Server 2008 pre-release. This version was released by mistake as part of the site migration, and had known issues. (20 Oct 2008) SQL Server 2005 Version 1.5.0.43 – Fix for CRC-32 algorithm that inadvertently made it sort dependent. Fix for race condition which sometimes lead to the error Item has already been added. Key in dictionary: '79764919' . (19 Oct 2010) Version 1.5.0.16 - Introduces the new CRC-32 algorithm, which is consistent across x86 and x64. The default algorithm is now CRC32. (20 Oct 2008) Version 1.4.0.0 - Installer refresh only. (22 Dec 2007) Version 1.4.0.0 - Refresh for minor UI enhancements. (5 Mar 2006) Version 1.3.0.0 - SQL Server 2005 RTM. The checksum algorithm has changed to improve cardinality when calculating multiple column checksums. The original algorithm is still available for backward compatibility. Fixed custom UI bug with Output column name not persisting. (10 Nov 2005) Version 1.2.0.1 - SQL Server 2005 IDW 15 June CTP. A user interface is provided, as well as the ability to change the checksum output column name. (29 Aug 2005) Version 1.0.0 - Public Release (Beta). (30 Oct 2004) Screenshot

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• Telerik Releases a new Visual Entity Designer

  Love LINQ to SQL but are concerned that it is a second class citizen? Need to connect to more databases other than SQL Server? Think that the Entity Framework is too complex? Want a domain model designer for data access that is easy, yet powerful? Then the Telerik Visual Entity Designer is for you. Built on top of Telerik OpenAccess ORM, a very mature and robust product, Teleriks Visual Entity Designer is a new way to build your domain model that is very powerful and also real easy to use. How easy? Ill show you here. First Look: Using the Telerik Visual Entity Designer To get started, you need to install the Telerik OpenAccess ORM Q1 release for Visual Studio 2008 or 2010. You dont need to use any of the Telerik OpenAccess wizards, designers, or using statements. Just right click on your project and select Add|New Item from the context menu. Choose Telerik OpenAccess Domain Model from the Visual Studio project templates. (Note to existing OpenAccess users, dont run the Enable ORM wizard or any other OpenAccess menu unless you are building OpenAccess Entities.) You will then have to specify the database backend (SQL Server, SQL Azure, Oracle, MySQL, etc) and connection. After you establish your connection, select the database objects you want to add to your domain model. You can also name your model, by default it will be NameofyourdatabaseEntityDiagrams. You can click finish here if you are comfortable, or tweak some advanced settings. Many users of domain models like to add prefixes and suffixes to classes, fields, and properties as well as handle pluralization. I personally accept the defaults, however, I hate how DBAs force underscores on me, so I click on the option to remove them. You can also tweak your namespace, mapping options, and define your own code generation template to gain further control over the outputted code. This is a very powerful feature, but for now, I will just accept the defaults.   When we click finish, you can see your domain model as a file with the .rlinq extension in the Solution Explorer. You can also bring up the visual designer to view or further tweak your model by double clicking on the model in the Solution Explorer.  Time to use the model! Writing a LINQ Query Programming against the domain model is very simple using LINQ. Just set a reference to the model (line 12 of the code below) and write a standard LINQ statement (lines 14-16).  (OpenAccess users: notice the you dont need any using statements for OpenAccess or an IObjectScope, just raw LINQ against your model.) 1: using System; 2: using System.Linq; 3: //no need for anOpenAccess using statement 4:   5: namespace ConsoleApplication3 6: { 7: class Program 8: { 9: static void Main(string[] args) 10: { 11: //a reference tothe data context 12: NorthwindEntityDiagrams dat = new NorthwindEntityDiagrams(); 13: //LINQ Statement 14: var result = from c in dat.Customers 15: where c.Country == "Germany" 16: select c; 17:   18: //Print out the company name 19: foreach (var cust in result) 20: { 21: Console.WriteLine("CompanyName: " + cust.CompanyName); 22: } 23: //keep the consolewindow open 24: Console.Read(); 25: } 26: } 27: } .csharpcode, .csharpcode pre { font-size: small; color: black; font-family: consolas, "Courier New", courier, monospace; background-color: #ffffff; /*white-space: pre;*/ } .csharpcode pre { margin: 0em; } .csharpcode .rem { color: #008000; } .csharpcode .kwrd { color: #0000ff; } .csharpcode .str { color: #006080; } .csharpcode .op { color: #0000c0; } .csharpcode .preproc { color: #cc6633; } .csharpcode .asp { background-color: #ffff00; } .csharpcode .html { color: #800000; } .csharpcode .attr { color: #ff0000; } .csharpcode .alt { background-color: #f4f4f4; width: 100%; margin: 0em; } .csharpcode .lnum { color: #606060; } Lines 19-24 loop through the result of our LINQ query and displays the results. Thats it! All of the super powerful features of OpenAccess are available to you to further enhance your experience, however, in most cases this is all you need. In future posts I will show how to use the Visual Designer with some other scenarios. Stay tuned. Enjoy! Technorati Tags: Telerik,OpenAccess,LINQ Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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• Temporary R+W CIFS share for non-root accounts?

  - by Coder

  I want to set up a cross platform mail client (Thunderbird), and so far I want to use NAS as a profile store. The NAS is CIFS based, and can be mounted on both Windows and Ubuntu. Also the locking works fine for mutex, and setup seems to work as a proof of concept. The problem is the Linux mount. Since I'm using a laptop, I'm not always connected to network, hence, I can't use the /etc/fstab to set up CIFS share with a modified group id. And the share has to be mounted using mount -t cifs ..., which causes it to be owned by root, and owned so badly, that it can't be chowned to the regular user account. This causes read only issues for Thunderbird, which seem to be solved if Thunderbird is launched via sudo. But I would like to avoid that and use a script to mount the share on-demand to a profile location, with profile based privileges and access rights. Is there a way to achieve that?

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• Webcast: New Features of Solaris 11.1 and Solaris Cluster 4.1

  - by Jeff Victor

  If you missed last week's webcast of the new features in Oracle Solaris 11.1 you can view the recording. The speakers discuss changes that improve performance and scalability, particularly for Oracle DB, and many other enhancements. New features include Optimized Shared Memory (improves DB startup time), accelerated kernel locks (improves Oracle RAC performance and scalability), virtual memory improvements, a DTrace data collecter in the DB, Zones installed on Shared Storage (simplifies migration), Data Center Bridging, and Edge Virtual Bridging. To view the archived webcast, you must register and use the URL that you receive in e-mail.

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• Career guidance/advice for Junior-level Software Engineer [closed]

  - by John Do

  I have quite a few questions on my mind, so please bare with me. Please don't feel obligated to answer all of them, any as you choose will do. I'd appreciate if you could share some insight on any of these. Before I begin, some context: I currently have almost two years of professional experience as a Software Engineer, mainly developing software in Java. At this point, I feel that I have reached the peak in my career growth at the current company I am at and therefore I am looking for a new job, ideally again, as a Software Engineer. I have been interviewing for the past few months casually but have not had luck with companies I have a passion for. So, in no particular order - 1) In general, what are your thoughts on having graduate degrees in CS / Software Engineering. How much does it influence a salary increase, and do you think it's beneficial when working on real-world problems? I get the sense that a graduate degree in the field is trivial unless you really have a passion for research. 2) In general, in professional practice, how often had you have to write your own data structures and "complex" algorithms from scratch? In my own work, I have found myself relying mainly on third-party frameworks and the Java standard library to implement solutions as per business requirements. What are your thoughts on this? 3) In terms of resume, I feel the most ambivalent here. I want to be able to "blemish" my resume to a certain extent so that it stands out from others', but at the same time I do not want to over-exagerate my abilities. How do you strike a balance here? For example: I say that I am proficient in Java with data structures and algorithms. This is obviously a subjective and relative statement. I've taken the classes in my undergrad, and I've applied it in my work experience. What I feel as "prociency" can be seen as junior-level to others. How do you know what to say? Most of the time, recruiters (with no technical background) will be looking for keywords that stand out. This leads me to my next question (4). 4) Just from interviewing for the past few months (and getting plenty of rejections), I've come to realize that I may not be as proficient in data structures and algorithms as I thought I was. Do you think it's a good idea to remove the "proficient in java/data structure and algorithms"? I feel that being too hoenst on the resume will impede me from scoring opportunities to even have an interview with top-notch companies. What are your thoughts? 5) What is the absolute "must-have" knowledge going into a technical interview? I've been practicing several algorithmic and data sturcture problems now, and I feel that my abilities to solve arbitrary problems efficiently has not gotten significantly better. Do you think these abilities are something innate - it's either you have in you, or you don't? How can you teach yourself to learn, if you will? 6) How easy is it to go from industry/function to the next? I work mainly with backend technologies and I'm now interested in working with the frontend, i.e javascript,jquery,php or even mobile development. In your own experience, how did you not get pidgeon holed in your career? I feel that the choices you make now ultimately decide your future. As cliche as it sounds, I think it may be true. Here's what I mean: you've worked mainly as a backend engineer, people are interested in you doing the same thing since you've already accumulated experience in that function. How do get experience in a new function if people won't accept you because you don't already have it? It's a catch 22, you see... Are side projects the only real way to help you move from one function to another that you're truly interested in? For example: I could start writing my own mobile applications, even though I've worked mainly on the backend. Thanks so much for the long read. As a relatively new engineer to the real world, I am very humble and would like those who are experienced to shed some light. Thank you so much.

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• When syncing, removed contacts still show upp (One contacts)

  - by Niklas

  Hi! I just tried out using the Ubuntu One Contacts app for android. First I imported all the contacts from my phone, SIM-card and Google mail account, then I spent quite a while removing duplicates which got imported. Then I tried to sync it for the first time. The strange thing is that I also got all the contacts which I removed from my contacts list on the website. So I have to set "show only contacts with phone numbers" to get all the email adresses I imported from google ealier to not show up, even though I deleted them from the contacts list and have only Ubuntu One contacts showing. Why is that? Thank you!

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• Switch Hosts With Gmail Account Attached

  - by Wade D Ouellet

  Hi, I am transferring a client from their old host to my new one. Their domain-based gmail/apps account was connected to their old host, so when I changed the domain's name servers to the new host, naturally the gmail account stopped working. So I added the 7 MX records tho the new host's DNS and verified I own the domain on the new host's FTP but the email still isn't working. Is there something I'm missing? I added the MX records to the new host about two hours ago, is it possible it just takes longer than that? Also, outgoing mail seems to work. Members of the domain can't receive email though, just sends back an error. Thanks, Wade

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• How to approach big developer companies if I have a killer game idea? (for mobile devices)

  - by Balázs Dávid

  I have an idea for a game that has a potential, but I'm not a programmer. How to tell this to development companies without being my idea stolen? All I want from the company is first to watch a 3-minute long video presentation about my idea and if they see fantasy in it then we can talk about the details. I have already sent an e-mail to several big companies that have the expertise needed to code the game, they haven't answer me. Actually the idea is nothing fancy, no 3D, but fun and unique.

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• Admin form that generates an email confirmation ends up in SPAM [duplicate]

  - by PJD Creative

  This question already has an answer here: How can I prevent my mail from being classified as spam? 10 answers I have an admin form that I have setup for a client, that generates an email confirmation from a template I have designer... It works really well but it ends up in spam some of the time, and this is real frustrating as it is just confirming some details for the customer of what they have just booked, not at all spam, and is accessed via a page where the admin requires login. Any suggestions as to why this may end up in spam. It does have dollar signs ($$) as it is confirming a price, im assuming this is one problem, the rest of it is just general dates and info about the confirmation. Is there any suggestions on how to get this out of spam? thanks in advance

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• How do I calculate a SWAP partition?

  - by Dean Howell

  Since the late 90s I've always understood that it is best practice to allocate twice the amount of physical RAM as swap space. I just received my new laptop in the mail and it came with 6GB of RAM. In a separate order I had 16GB of RAM to replace the preinstalled. I didn't have the right torx driver to get to the RAM in this machine, so I installed Ubuntu and manually set a 16GB partition for swap. 32GB seemed a tad excessive... Did I make the right choice? Would my machine perform better if there was no SWAP at all?

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• dead keys not working in java app

  - by jippie

  The Arduino IDE is based on a java application called processing. While typing text into processing, it refuses to accept any of the characters under dead keys like " ' ^. As a work around I: Open another window (usually my browser or mail client); I type the character I need; Select and copy the character onto my clip board; Copy the character into processing. What do I have to do to make processing accept characters under dead keys? Disabling dead keys is not an option.

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• How many questions is it appropriate to ask as an intern?

  - by Casey Patton

  So, I just started an internship, and I'm worried that I'm asking too many questions. My mentor assigns me projects and helps me learn all the company's technologies and methodologies. However, there's so much new material for me to learn while doing this project that I have a lot of questions. I generally ask questions over instant messages or E-mail (those are the primary modes of communication for my company). I'm trying to be careful not to ask too many questions: I don't want to come off as annoying or dumb. How many questions are appropriate to ask? Once an hour? More? Less? Keep in mind, my mentor is also a fellow programmer who has his own responsibilities.

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• Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

  - by Richard Lefebvre

  Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5.  The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8.  The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9.  Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success.  Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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• Grub failure after cat removed USB drive

  - by user76270

  I had a perfectly working Ubuntu Server system with U12.4 and Server installed and was setting up the mail system. When I was absent from my computer room my cat (furry type) apparently got to play with a USB dongle on an extension cable and removed it. The system went berserk and now will not boot. I ran Ubuntu 12.4 on the install disk and the directory structure and every thing appears to still be on the drives. How do I recover the GRUB boot section without the system repartitioning everything and wiping everything else? Please I am a total newb when it comes to Linux errors and fixing them.

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• weblogs.asp.net! I am here now!

  - by kaushalparik27

  Hello all webloggers!! Finally after much wait I got my blog space approved here. I really want to thank moderators (specially Terry for mail follow up) helping me out creating my weblog here. I; usually; blog about things and situation that I come across while development or something on which I succeeded to have some study/reading. Till now, I was maintaining my blog here (which I am still going to maintain in future as well!). Wishing for the best and thanks all future readers!

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• 9 entreprises américaines sur 10 touchées par le botnet Zeus, d'après une étude publiée hier

  Mise à jour du 14.04.2010 par Katleen 9 entreprises américaines sur 10 touchées par le botnet Zeus, d'après une étude publiée hier Le cabinet d'étude RSA FraudAction vient de publier un rapport réalisé par son service spécialisé dans la lutte contre les trojans. Ses équipes ont analysé les données volées par Zeus (voir news précédente, ci-dessous) sur des ordinateurs infectés en août 2009. De là, les chercheurs ont pu remonter jusqu'à des adresses IP ou e-mail appartenant à des entreprises. Il a ainsi été démontré que 88% des domaines des compagnies du classement Fortune 500 (les plus importantes firmes américaines) avaient reçu la visite d'ordinateurs infectés par Zeus. Autrement dit, près de...

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• What are the things you can do to maximize your chances of hitting good programmers in the campus?

  - by Graviton

  I'm thinking about approaching my lecturers in my university for student recommendation for me to hire. So far the emails I sent are not very encouraging. The lecturers either coming back to me, saying that they couldn't get good students, or just ignore my mail. I tried to be as polite as I could in the email, so I think it's not etiquette issue that turn them off. Still, I plan to visit my campus. What are the things I can do to maximize your chances of hitting good programmers in the campus? Any experience you can share?

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• How to Take Control and Customize Google Calendar Reminders

  - by Justin Garrison

  Google calendar has great flexibility with reminders, but the defaults are often useless without tweaking the settings. Here are some common notification settings you may want to change to suit your needs better Latest Features How-To Geek ETC How To Create Your Own Custom ASCII Art from Any Image How To Process Camera Raw Without Paying for Adobe Photoshop How Do You Block Annoying Text Message (SMS) Spam? How to Use and Master the Notoriously Difficult Pen Tool in Photoshop HTG Explains: What Are the Differences Between All Those Audio Formats? How To Use Layer Masks and Vector Masks to Remove Complex Backgrounds in Photoshop Hack a Wireless Doorbell into a Snail Mail Indicator Enjoy Clutter-Free YouTube Video Viewing in Opera with CleanTube Bring Summer Back to Your Desktop with the LandscapeTheme for Chrome and Iron The Prospector – Home Dash Extension Creates a Whole New Browsing Experience in Firefox KinEmote Links Kinect to Windows Why Nobody Reads Web Site Privacy Policies [Infographic]

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• Google I/O 2010 - Deep dive on Gmail contextual gadgets

  Google I/O 2010 - Deep dive on Gmail contextual gadgets Google I/O 2010 - Building context-aware extensions for Gmail - Deep dive on Gmail contextual gadgets Enterprise 201 Dan Holevoet How much time do your users spend in email everyday? Wouldn't it be nice if you could seamlessly integrate your apps into the rich context offered by their email and allow them to avoid shifting to new applications for various tasks? Gmail contextual gadgets allow you to register regular expressions and insert gadgets into e-mail messages based on their content. In this session, you'll learn how to create and distribute these powerful gadgets. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 7 0 ratings Time: 52:39 More in Science & Technology

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• What are the correct settings for a subdomain in ZoneEdit?

  - by user99572_is_fine

  I want to create a subdomain for a site hosted by Jimdo (a DIY website builder). Jimdo does not allow subdomains however. I am trying to find a workaround where a subdomain is hosted elsewhere but everything else remains as it is. E.g. I use their email service and I want to keep it. The domain is not hosted by Jimdo, but by a host that allows me to edit my zones. It points to the Jimdo NS. I have independent hosting where I have NS information. This is where I want to host my subdomain. My thinking was that I could use ZoneEdit as a "fork" that allows me to keep using my Jimdo page like before and, at the same time, directs a subdomain to another host. Provided this is possible: Question: How do I configure ZoneEdit CNAME or NS records to forward visitors to my website and my email to my Jimdo mail account while pointing a subdomain to another host?

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