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• Why All The Hype Around Live Help?

  - by ruth.donohue

  I am pleased to introduce guest blogger, Damien Acheson today. Based in Cambridge, MA, Damien is the Product Marketing Manager for ATG’s Live Help products. Welcome, Damien!! BY DAMIEN ACHESON Why all the hype around live help? An eCommerce professional recently asked me: “Why all the hype around live chat and click to call?” I already have a customer service phone number that’s available to my online visitors. Why would I want to add live help? If anything, I want my website to reduce the number of calls to my contact center, not increase it!” The effect of adding live help to a website is counter-intuitive. Done right, live help doesn’t increase your call volume; it optimizes it by replacing traditional telephone calls with smarter, more productive, live voice and live chat interactions. This generates instant cost savings, and a measurable lift in sales and customer retention. A live help interaction differs from a traditional telephone call in six radical ways: Targeting. With live help you can target specific visitors at just the exact right time with a live call or live chat invitation based on hundreds of different parameters. For example, visitors who appear to hesitate before making a large purchase may receive a live help invitation, while others may not. Productivity. By reserving live voice to visitors with complex questions, and offering self-service and live chat for more simple interactions, agents with the right domain expertise can handle simultaneous queries and achieve substantial productivity gains. Routing. Live help interactions take into account visitors’ web context to intelligently route queries to the best available agent, thereby lifting first contact resolution. Context. Traditional telephone numbers force online customers to “change channels” and “start over” with a phone agent. With Live help, agents get the context of the web session and can instantly access the customer’s transaction details and account information, substantially reducing handle times. Interaction. Agents can solve a customer’s problem more effectively co-browsing and collaborating with the visitor in real-time to complete online forms and transactions. Analytics. Unlike traditional telephone numbers, live help allows you to tie Web analytics to customer satisfaction and agent performance indicators. To better understand these differences and advantages over traditional customer service, watch this demo on optimizing customer interactions with Live Help. Technorati Tags: ATG,Live Help,Commerce

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• Harness MySQL's Continued Performance Tuning Improvements

  - by Antoinette O'Sullivan

  To fully harness the continued improvements in performance tuning you get with MySQL, take the MySQL Performance Tuning course. This 4 day class teaches you practical, safe, highly efficient ways to optimize performance for the MySQL Server. You will learn the skills needed to use tools for monitoring, evaluating and tuning.  You can take this course in the following three ways: Training-on-Demand: Follow this course at your own pace and from your own desk with streaming video of instructor delivery and booking time to follow hands-on exercises at your own convenience. Live-Virtual: Attend a live instructor-led event from your own desk. Choose from the numerous events on the schedule. In-Class:  Travel to an education center to follow this class. A sample of events on the schedule is shown below:  Location  Date  Delivery Language  Tokyo, Japan  19 November 2012  Japanese  Mechelen, Belgium  4 February 2013  English  London, England  19 November 2012  English  Budapest, Hungary  21 May 2013  Hungarian  Milan, Italy  14 January 2013  Italian  Rome, Italy  3 December 2012  Italian  Riga, Latvia  10 December 2012  Latvian  Amsterdam, Netherlands  7 January 2013  Dutch  Nieuwegein, Netherlands  26 November 2012  Dutch  Warsaw, Poland  3 December 2012  Polish  Lisbon, Portugal  4 February 2013  European Portugese  Porto, Portugal  4 February 2013  European Portugese  Barcelona, Spain  25 March 2013  Spanish  Madrid, Spain  17 December 2012  Spanish  Sydney, Australia  26 November 2012  English  Edmonton, Canada  10 December 2012  English  Montreal, Canada  26 November 2012  English  Ottawa, Canada  26 November 2012  English  Toronto, Canada  26 November 2012  English  Vancouver, Canada  10 December 2012  English  Sao Paolo, Brazil  26 November 2012  Brazilan Portugese For more information on this class or to know more about other courses on the authentic MySQL curriculum. see http://oracle.com/education/mysql. Note, many organizations deploy both Oracle Database and MySQL side by side to serve different needs, and as a database professional you can find training courses on both topics at Oracle University! Check out the upcoming Oracle Database training courses and MySQL training courses. Even if you're only managing Oracle Databases at this point of time, getting familiar with MySQL will broaden your career path with growing job demand.

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• Create Your CRM Style

  - by Ruth

  Company branding can create a sense of spirit, belonging, familiarity, and fun. CRM On Demand has long offered company branding options, but now, with Release 17, those options have become quicker, easier, and more flexible. Themes (also known as Skins) allow you to customize the appearance of the CRM On Demand application for your entire company, or for individual roles. Users may also select the theme that works best for them. You can create a new theme in 5 minutes or less, but if you're anything like me, you may enjoy tinkering with it for a while longer. Before you begin tinkering, I recommend spending a few moments coming up with a design plan. If you have specific colors or logos you want for your theme, gather those first...that will move the process along much faster. If you want to match the color of an existing Web site or application, you can use tools, like Pixie, to match the HEX/HTML color values. Logos must be in a JPEG, JPG, PNG, or GIF file format. Header logos must be approximately 70 pixels high by 1680 pixels wide. Footer logos must be no more than 200 pixels wide. And, of course, you must have permission to use the images that you upload for your theme. Creating the theme itself is the simple part. Here are a few simple steps. Note: You must have the Manage Themes privilege to create custom themes. Click the Admin global link. Navigate to Application Customization Themes. Click New. Note: You may also choose to copy and edit and existing theme. Enter information for the following fields: Theme Name - Enter a name for your new theme. Show Default Help Link - Online help holds valuable information for all users, so I recommend selecting this check box. Show Default Training and Support Link - The Training and Support Center holds valuable information for all users, so I recommend selecting this check box. Description - Enter a description for your new theme. Click Save. Once you click Save, the Theme Detail page opens. From there, you can design your theme. The preview shows the Home, Detail, and List pages, with the new theme applied. For more detailed information about themes, click the Help link from any page in CRM On Demand Release 17, then search or browse to find the Creating New Themes page (Administering CRM On Demand Application Customization Creating New Themes). Click the Show Me link on that Help page to access the Creating Custom Themes quick guide. This quick guide shows how each of the page elements are defined.

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• Oracle ADF Essentials & ADF training material now on the iPad By Grant Ronald

  - by JuergenKress

  Faster and Simpler Java-based Application Development - Now Free Oracle ADF Essentials is an end-to-end Java EE framework that simplifies application development by providing out-of-the-box infrastructure services and a visual and declarative development experience. Oracle ADF Essentials is free to develop and deploy. Oracle ADF Essentials Overview Demo Tutorial - Using Oracle ADF Essentials with JPA/EJB and JSF Oracle ADF Essentials FAQ Introduction to Oracle ADF Seminar Tutorial - Developing with Oracle ADF Essentials ADF training material now on the iPad By Grant Ronald My team has developed about a weeks worth of ADF training material under the title ADF Insider and ADF Insider Essentials. This is available from our page on OTN. But we are now loading all our content on YouTube as well so the content can now be accessed on iPads. Over the next couple of weeks we'll also add these YouTube links to the OTN page but in the meantime, if you have an interest in ADF I strongly urge you to subscribe to our ADFInsiderEssentials YouTube Channel so you can be alerted when new content comes on line. Please also provide your comments, thumbs up/down, and let us know what content/topics is of your interest. GlassFish Extension for Oracle JDeveloper by Shay Shmeltzer We just release a new version of Oracle JDeveloper - 11.1.2.3. One new feature here is built-in support for GlassFish. This include the ability to create an "application server" connection to GlassFish and then deploy to that server with one click from inside JDeveloper. You can use this for deploying Oracle ADF Essentials application on Glassfish, but you can also use it to deploy any Java EE application you build in JDeveloper on GlassFish. However, if you are planning to work with GlassFish and JDeveloper on a more regular basis as your development server, then you might find my new extension useful. The new extension allows you to start and stop an external GlassFish instance, as well as start it in debug mode (which will allow JDeveloper to remotely debug your application as it runs on the server. I also added a button that will invoke the web admin console of Glassfish. Here is a quick demo that will show you how to work with the extension. WebLogic Partner Community For regular information become a member in the WebLogic Partner Community please visit: http://www.oracle.com/partners/goto/wls-emea ( OPN account required). If you need support with your account please contact the Oracle Partner Business Center. BlogTwitterLinkedInMixForumWiki Technorati Tags: adf training,adf,grant Ronald,adf essential,WebLogic Community,Oracle,OPN,Jürgen Kress

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• Is SugarCRM really adequate for custom development (or adequate at all)? [closed]

  - by dukeofgaming

  Have you used SugarCRM for custom development successfully?, if so, have you done it programmatically or through the Module Builder? Were you successful? If not, why? I used SugarCRM for a project about two years ago, I ran into errors from the very installation, having to hack the actual installation file to deploy the software in the server and other erros that I can't recall now. Two years after, I'm picking it up for a project once again. I'm feeling like I should have developed the whole thing from scratch myself. Some examples: I couldn't install it in the server (again). I had to install it locally, then copy the files and database over to the server and manually edit the config file. Constantly getting deployment errors from the module builder. One reason is SugarCRM keeps creating a record in the upgrade_history table for a file that does not exist, I keep deleting such record and it keeps coming back corrupt. I get other deployment errors, but have not figured them out. then I have to rollback all files and database to try again. I deleted a custom module with relationships, the relationships stayed in the other modules and cannot be deleted anymore, PHP warnings all over the place. Quick create for custom modules does not appear, hack needed. Its whole cache directory is a joke, permanent data/files are stored there. The module builder interface disappears required fields. Edit the wrong thing, module builder won't deploy again, then pray Quick Repair and/or Rebuild Relationships do the trick. My impression of SugarCRM now is that, regardless of its pretty exterior and apparent functionality, it is a very low quality piece of software. This even scared me more: http://amplicate.com/hate/sugarcrm; a quote: I wis this info had been available when I tried to implement it 2 years ago... I searched high and low and the only info I found was positive. Yes, it's a piece of crap. The community edition was full of bugs... nothing worked. Essentially I got fired for implementing it. I'm glad though, because now I work for myself, am much happier and make more money... so, I should really thank SugarCRM for sucking so much I guess! I figured that perhaps some of you have had similar experiences, and have either sticked with SugarCRM or moved on to another solution. I'm very interested in knowing what your resolutions were -or your current situations are- to make up my own mind, since the project I'm working on is long term and I'm feeling SugarCRM will be more an obstacle than an aid. After further failed attempts to continue using this software I continued to stumble upon dead-ends when using the module editor, I could only recover from this errors by using version control. We are now moving on to a custom implementation using Symfony; perhaps if we were using it with its out-of-the-box modules we would have sticked with it.

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• WebCenter Customer Spotlight: Texas Industries, Inc.

  - by me

  Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter  Solution SummaryTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. TXI is based in Dallas and employs around 2,000 employees. The customer had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. TXI implemented a centralized solution leveraging Oracle WebCenter Imaging, a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and Oracle WebCenter Forms Recognition to send  the invoices through to Oracle Financials for approvals and processing.  TXI significantly lowered resource needs for payable processing,  increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average. Company OverviewTexas Industries, Inc. (TXI) is a leading supplier of cement, aggregate, and consumer product building materials for residential, commercial, and public works projects. With operating subsidiaries in six states, TXI is the largest producer of cement in Texas and a major producer in California. TXI is a major supplier of stone, sand, gravel, and expanded shale and clay products, and one of the largest producers of bagged cement and concrete  products in the Southwest. Business ChallengesTXI had the challenge of decentralized and manual processes for entering 180,000 vendor invoices annually.  Invoice entry was a time- and resource-intensive process that entailed significant personnel requirements. Their business objectives were: Increase the efficiency of core business processes, such as invoice processing, to support the organization’s desire to maintain its role as the Southwest’s leader in delivering high-quality, low-cost products to the construction industry Meet the audit and regulatory requirements for achieving Sarbanes-Oxley (SOX) compliance Streamline entry of 180,000 invoices annually to accelerate processing, reduce errors, cut invoice storage and routing costs, and increase visibility into payables liabilities Solution DeployedTXI replaced a resource-intensive, paper-based, decentralized process for invoice entry with a centralized solution leveraging Oracle WebCenter Imaging 11g. They worked with the Oracle Partner Keste LLC to develop a smart routing solution that enables users to capture invoices electronically with Oracle WebCenter Capture and then uses Oracle WebCenter Forms Recognition and the Oracle WebCenter Imaging workflow to send the invoices through to Oracle Financials for approvals and processing. Business Results Significantly lowered resource needs for payable processing through centralization and improved efficiency  Enabled the company to process invoices faster and pay bills earlier, allowing it to take advantage of additional vendor discounts Tracked to increase productivity by 80% and reduce invoice processing cycle times by 84%—from 20 to 30 days to just 3 to 5 days, on average Achieved a 25% reduction in paper invoice storage costs now that invoices are captured digitally, and enabled a 50% reduction in shipping costs, as the company no longer has to send paper invoices between headquarters and production facilities for approvals “Entering and manually processing more than 180,000 vendor invoices annually was time and labor intensive. With Oracle Imaging and Process Management, we have automated and centralized invoice entry and processing at our corporate office, improving productivity by 80% and reducing invoice processing cycle times by 84%—a very important efficiency gain.” Terry Marshall, Vice President of Information Services, Texas Industries, Inc. Additional Information TXI Customer Snapshot Oracle WebCenter Content Oracle WebCenter Capture Oracle WebCenter Forms Recognition

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• top tweets SOA Partner Community – June 2013

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity Oracle SOA Learn how Business Rules are used in Oracle SOA Suite. New free self-study course - Oracle Univ. #soa #oraclesoa http://pub.vitrue.com/ll9B OPITZ CONSULTING ?Wie #BPM und #SOA zusammengehören? Watch 100-Seconds-Video-Lesson by @Rolfbaer - http://ow.ly/luSjK @soacommunity Andrejus Baranovskis ?Customized BPM 11g PS6 Workspace Application http://fb.me/2ukaSBXKs Mark Nelson ?Case Management Samples Released http://wp.me/pgVeO-Lv Mark Nelson Instance Patching Demo for BPM 11.1.1.7 http://wp.me/pgVeO-Lx Simone Geib Antony Reynolds: Target Verification #oraclesoa https://blogs.oracle.com/reynolds/ OPITZ CONSULTING ?"It's all about Integration - Developing with Oracle #Cloud Services" @t_winterberg files: http://ow.ly/ljtEY #cloudworld @soacommunity Arun Pareek ?Functional Testing Business Processes In Oracle BPM Suite 11g http://wp.me/pkPu1-pc via @arrunpareek SOA Proactive Want to get started with Human Workflow? Check out the introductory video on OTN, http://pub.vitrue.com/enIL C2B2 Consulting Free tech workshop,London 6th of Jun Diagnosing Performance & Scalability Problems in Oracle SOASuite http://www.c2b2.co.uk/oracle_fusion_middleware_performance_seminar … @soacommunity Oracle BPM Must have technologies for delivering effective #CX : #BPM #Social #Mobile > #OracleBPM Whitepaper http://pub.vitrue.com/6pF6 OracleBlogs ?Introduction to Web Forms -Basic Tutorial http://ow.ly/2wQLTE OTNArchBeat ?Complete State of SOA podcast now available w/ @soacommunity @hajonormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/PZFw Ronald Luttikhuizen VENNSTER Blog | Article published - Fault Handling and Prevention - Part 2 | http://blog.vennster.nl/2013/05/article-published-fault-handling-and.html … Mark Nelson ?Getting to know Maven http://wp.me/pgVeO-Lk gschmutz ?Cool! Our 2nd article has just been published: "Fault Handling and Prevention for Services in Oracle Service Bus" http://pub.vitrue.com/jMOy David Shaffer Interesting SOA Development and Delivery post on A-Team Redstack site - http://bit.ly/18oqrAI . Would be great to get others to contribute! Mark Nelson BPM PS6 video showing process lifecycle in more detail (30min) http://wp.me/pgVeO-Ko SOA Proactive ?Webcast: 'Introduction and Troubleshooting of the SOA 11g Database Adapter', May 9th. Register now at http://pub.vitrue.com/8In7 Mark Nelson ?SOA Development and Delivery http://wp.me/pgVeO-Kd Oracle BPM Manoj Das, VP Product Mangement talks about new #OracleBPM release #BPM #processmanagement http://pub.vitrue.com/FV3R OTNArchBeat Podcast: The State of SOA w/ @soacommunity @hajonormann @gschmutz @t_winterberg #industrialsoa http://pub.vitrue.com/OK2M gschmutz New article series on Industrial SOA started on OTN and Service Technology Magazine: http://guidoschmutz.wordpress.com/2013/04/22/first-two-chapters-of-industrial-soa-articles-series-have-been-published-both-on-otn-and-service-technology-magazine/ … #industrialSOA Danilo Schmiedel ?Article series #industrialSOA published on OTN and Service Technology Magazine http://inside-bpm-and-soa.blogspot.de/2013/04/industrial-soa_22.html … @soacommunity @OC_WIRE SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: twitter,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• A Quick HLSL Question (How to modify some HLSL code)

  - by electroflame

  Thanks for wanting to help! I'm trying to create a circular, repeating ring (that moves outward) on a texture. I've achieved this, to a degree, with the following code: float distance = length(inTex - in_ShipCenter); float time = in_Time; ///* Simple distance/time combination */ float2 colorIndex = float2(distance - time, .3); float4 shipColor = tex2D(BaseTexture, inTex); float4 ringColor = tex2D(ringTexture, colorIndex); float4 finalColor; finalColor.rgb = (shipColor.rgb) + (ringColor.rgb); finalColor.a = shipColor.a; // Use the base texture's alpha (transparency). return finalColor; This works, and works how I want it to. The ring moves outward from the center of the texture at a steady rate, and is constrained to the edges of the base texture (i.e. it won't continue past an edge). However, there are a few issues with it that I would like some help on, though. They are: By combining the color additively (when I set finalColor.rgb), it makes the resulting ring color much lighter than I want (which, is pretty much the definition of additive blending, but I don't really want additive blending in this case). I would really like to be able to pass in the color that I want the ring to be. Currently, I have to pass in a texture that contains the color of the ring, but I think that doing it that way is kind of wasteful and overly-cumbersome. I know that I'm probably being an idiot over this, so I greatly appreciate the help. Some other (possibly relevant) information: I'm using XNA. I'm applying this by providing it to a SpriteBatch (as an Effect). The SpriteBatch is using BlendState.NonPremultiplied. Thanks in advance! EDIT: Thanks for the answers thus far, as they've helped me get a better grasp of the color issue. However, I'm still unsure of how to pass a color in and not use a texture. i.e. Can I create a tex2D by using a float4 instead of a texture? Or can I make a texture from a float4 and pass the texture in to the tex2D? DOUBLE EDIT: Here's some example pictures: With the effect off: With the effect on: With the effect on, but with the color weighting set to full: As you can see, the color weighting makes the base texture completely black (The background is black, so it looks transparent). You can also see the red it's supposed to be, and then the white-ish it really is when blended additively.

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• Partner Webcast – More out of ODA with DB Options - 19 July 2012

  - by Thanos

  The Simple, Reliable, Affordable Path to High-Availability Databases Critical business data needs to be available 24/7 for users and customers, but it can be a struggle to find the time and resources to build a highly available database system that’s reliable and affordable. That’s why Oracle created the new Oracle Database Appliance—a complete package of software, server, storage, and networking. The Oracle Database Appliance integrates the world’s most popular database - Oracle Database 11g  - with system software, servers, storage and networking in a single box. Business gets the benefit of a reliable, secure and highly available database to support applications and maintain continuity – as well as groundbreaking ease of use. But that is not all, with the support for all Oracle Database Options, Oracle Database Appliance can be the ideal solution for many use cases. The benefits?   Unmatched performance, reliability & security for your data that’s there when you need it – which is all the time. Fast installation, simple deployment, easy management. Out of the box. Significant cost savings & reduced risk and complexity compared to integrating all the elements yourself. Ongoing lower total cost of ownership with multiple automated support, detection & correction functions that also save you time.   Discover the Oracle Database Appliance Value Proposition and learn how to position and combine it with database options to capture new business and easily roll out solutions safely and with maximum cost efficiency. Agenda: Oracle Database& Engineered Systems Innovation. What’s the Oracle Database Appliance ? Oracle Database Appliance Value Proposition. Oracle Database Appliance with Database Options Oracle Database Appliance Partners Business Delivery Format This FREE online LIVE eSeminar will be delivered over the Web. Registrations received less than 24hours prior to start time may not receive confirmation to attend. Duration: 1 hour Register Now! For any questions please contact us at partner.imc-AT-beehiveonline.oracle-DOT-com Visit regularly our ISV Migration Center blog Or Follow us @oracleimc to learn more on Oracle Technologies as well as upcoming partner webcasts and events.

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• Interviews: Going Beyond the Technical Quiz

  - by Tony Davis

  All developers will be familiar with the basic format of a technical interview. After a bout of CV-trawling to gauge basic experience, strengths and weaknesses, the interview turns technical. The whiteboard takes center stage and the challenge is set to design a function or query, or solve what on the face of it might seem a disarmingly simple programming puzzle. Most developers will have experienced those few panic-stricken moments, when one’s mind goes as blank as the whiteboard, before un-popping the marker pen, and hopefully one’s mental functions, to work through the problem. It is a way to probe the candidate’s knowledge of basic programming structures and techniques and to challenge their critical thinking. However, these challenges or puzzles, often devised by some of the smartest brains in the development team, have a tendency to become unnecessarily ‘tricksy’. They often seem somewhat academic in nature. While the candidate straight out of IT school might breeze through the construction of a Markov chain, a candidate with bags of practical experience but less in the way of formal training could become nonplussed. Also, a whiteboard and a marker pen make up only a very small part of the toolkit that a programmer will use in everyday work. I remember vividly my first job interview, for a position as technical editor. It went well, but after the usual CV grilling and technical questions, I was only halfway there. Later, they sat me alongside a team of editors, in front of a computer loaded with MS Word and copy of SQL Server Query Analyzer, and my task was to edit a real chapter for a real SQL Server book that they planned to publish, including validating and testing all the code. It was a tough challenge but I came away with a sound knowledge of the sort of work I’d do, and its context. It makes perfect sense, yet my impression is that many organizations don’t do this. Indeed, it is only relatively recently that Red Gate started to move over to this model for developer interviews. Now, instead of, or perhaps in addition to, the whiteboard challenges, the candidate can expect to sit with their prospective team, in front of Visual Studio, loaded with all the useful tools in the developer’s kit (ReSharper and so on) and asked to, for example, analyze and improve a real piece of software. The same principles should apply when interviewing for a database positon. In addition to the usual questions challenging the candidate’s knowledge of such things as b-trees, object permissions, database recovery models, and so on, sit the candidate down with the other database developers or DBAs. Arm them with a copy of Management Studio, and a few other tools, then challenge them to discover the flaws in a stored procedure, and improve its performance. Or present them with a corrupt database and ask them to get the database back online, and discover the cause of the corruption.

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• Should I choose Doctrine 2 or Propel 1.5/1.6, and why?

  - by Billy ONeal

  I'd like to hear from those who have used Doctrine 2 (or later) and Propel 1.5 (or later). Most comparisons between these two object relational mappers are based on old versions -- Doctrine 1 versus Propel 1.3/1.4, and both ORMs went through significant redesigns in their recent revisions. For example, most of the criticism of Propel seems to center around the "ModelName Peer" classes, which are deprecated in 1.5 in any case. Here's what I've accumulated so far (And I've tried to make this list as balanced as possible...): Propel Pros Extremely IDE friendly, because actual code is generated, instead of relying on PHP magic methods. This means IDE features like code completion are actually helpful. Fast (In terms of database usage -- no runtime introspection is done on the database) Clean migration between schema versions (at least in the 1.6 beta) Can generate PHP 5.3 models (i.e. namespaces) Easy to chain a lot of things into a single database query with things like useXxx methods. (See the "code completion" video above) Cons Requires an extra build step, namely building the model classes. Generated code needs rebuilt whenever Propel version is changed, a setting is changed, or the schema changes. This might be unintuitive to some and custom methods applied to the model are lost. (I think?) Some useful features (i.e. version behavior, schema migrations) are in beta status. Doctrine Pros More popular Doctrine Query Language can express potentially more complicated relationships between data than easily possible with Propel's ActiveRecord strategy. Easier to add reusable behaviors when compared with Propel. DocBlock based commenting for building the schema is embedded in the actual PHP instead of a separate XML file. Uses PHP 5.3 Namespaces everywhere Cons Requires learning an entirely new programming language (Doctrine Query Language) Implemented in terms of "magic methods" in several places, making IDE autocomplete worthless. Requires database introspection and thus is slightly slower than Propel by default; caching can remove this but the caching adds considerable complexity. Fewer behaviors are included in the core codebase. Several features Propel provides out of the box (such as Nested Set) are available only through extensions. Freakin' HUGE :) This I have gleaned though only through reading the documentation available for both tools -- I've not actually built anything yet. I'd like to hear from those who have used both tools though, to share their experience on pros/cons of each library, and what their recommendation is at this point :)

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• Part 9: EBS Customizations, how to track

  - by volker.eckardt(at)oracle.com

  In the previous blogs we were concentrating on the preparation tasks. We have defined standards, we know about the tools and techniques we will start with. Additionally, we have defined the modification strategy, and how to handle such topics best. Now we are ready to take the requirements! Such requirements coming over in spreadsheets, word files (like GAP documents), or in any other format. As we have to assign some attributes, we start numbering all that and assign a short name to each of these requirements (=CEMLI reference). We may also have already a Functional person assigned, and we might involve someone from the tech team to estimate, and we like to assign a status such as 'planned', 'estimated' etc. All these data are usually kept in spreadsheets, but I would put them into a database (yes, I am from Oracle :). If you don't have any good looking and centralized application already, please give a try with Oracle APEX. It should be up and running in a day and the imported sheets are than manageable concurrently!  For one of my clients I have created this CEMLI-DB; in between enriched with a lot of additional functionality, but initially it was just a simple centralized CEMLI tracking application. Why I am pointing out again the centralized method to manage such data? Well, your data quality will dramatically increase, if you let your project members see (also review and update) "your" data.  APEX allows you to filter, sort, print, and also export. And if you can spend some time to define proper value lists, everyone will gain from. APEX allows you to work in 'agile' mode, means you can improve your application step by step. Let's say you like to reference a document, or even upload the same, you can do that. Or, you need to classify the CEMLIs by release, just add this release field, same for business area or CEMLI type. One CEMLI record may then look like this: Prepare one or two (online) reports, to be ready to present your "workload" to the project management. Use such extracts also when you work offline (to prioritize etc.). But as soon as you are again connected, feed the data back into the central application. Note: I have combined this application with an additional issue tracker.  Here the most important element is the CEMLI reference, which acts as link to any other application (if you are not using APEX also as issue tracker :).  Please spend a minute to define such a reference (see blog Part 8: How to name Customizations).   Summary: Building the bridge from Gap analyse to the development has to be done in a controlled way. Usually the information is provided differently, but it is suggested to collect all requirements centrally. Oracle APEX is a great solution to enter and maintain such information in a structured, but flexible way. APEX helped me a lot to work with distributed development teams during the complete development cycle.

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• Case Management API by Koen van Dijk

  - by JuergenKress

  Case Management is a new addition to Oracle BPM in release 11.1.1.1.7 (PS6). This new release contains the Case Management engine, see blog Léon at  http://leonsmiers.blogspot.nl/ for more details.  However, currently this release does not contain a case portal. The case management API's, just like the already existing Oracle BPM API's, help in developing a portal page with relative ease. This blog will use some real life examples from the EURent casemanagement application and portal application developed by Oracle. The Oracle BPM Case Management API is a Java Based API that enables developers to programmatically access the new Case Management functionalities. It is an elaborate API that can access all the functionalities of Oracle Case Management. I will describe two of those functionalities in this blog: retrieving case data as DOM (http://www.w3.org/DOM/) and attaching a document to a case. Libraries First of all when creating a Case Management project you will need to attach the following libraries: These contain all the classes that are in the Case Management API. Service client To do anything with the BPM CaseManagement API in general it is necessary to create a CaseManagementServiceClient Object. The Case Management service client is the central piece of the Case Management API. It can be used to retrieve two different types of services. The first is the case stream service and the case service. The case stream service contains functionality to upload and download documents to and from a case. The second one is the CaseService. This service contains all the other functionality acting upon a case including but not limited to: Read the complete article here. SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Technorati Tags: ACM API,adaptive Case Management,BPM,SOA Community,Oracle SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• My Take on Hadoop World 2011

  - by Jean-Pierre Dijcks

  I’m sure some of you have read pieces about Hadoop World and I did see some headlines which were somewhat, shall we say, interesting? I thought the keynote by Larry Feinsmith of JP Morgan Chase & Co was one of the highlights of the conference for me. The reason was very simple, he addressed some real use cases outside of internet and ad platforms. The following are my notes, since the keynote was recorded I presume you can go and look at Hadoopworld.com at some point… On the use cases that were mentioned: ETL – how can I do complex data transformation at scale Doing Basel III liquidity analysis Private banking – transaction filtering to feed [relational] data marts Common Data Platform – a place to keep data that is (or will be) valuable some day, to someone, somewhere 360 Degree view of customers – become pro-active and look at events across lines of business. For example make sure the mortgage folks know about direct deposits being stopped into an account and ensure the bank is pro-active to service the customer Treasury and Security – Global Payment Hub [I think this is really consolidation of data to cross reference activity across business and geographies] Data Mining Bypass data engineering [I interpret this as running a lot of a large data set rather than on samples] Fraud prevention – work on event triggers, say a number of failed log-ins to the website. When they occur grab web logs, firewall logs and rules and start to figure out who is trying to log in. Is this me, who forget his password, or is it someone in some other country trying to guess passwords Trade quality analysis – do a batch analysis or all trades done and run them through an analysis or comparison pipeline One of the key requests – if you can say it like that – was for vendors and entrepreneurs to make sure that new tools work with existing tools. JPMC has a large footprint of BI Tools and Big Data reporting and tools should work with those tools, rather than be separate. Security and Entitlement – how to protect data within a large cluster from unwanted snooping was another topic that came up. I thought his Elephant ears graph was interesting (couldn’t actually read the points on it, but the concept certainly made some sense) and it was interesting – when asked to show hands – how the audience did not (!) think that RDBMS and Hadoop technology would overlap completely within a few years. Another interesting session was the session from Disney discussing how Disney is building a DaaS (Data as a Service) platform and how Hadoop processing capabilities are mixed with Database technologies. I thought this one of the best sessions I have seen in a long time. It discussed real use case, where problems existed, how they were solved and how Disney planned some of it. The planning focused on three things/phases: Determine the Strategy – Design a platform and evangelize this within the organization Focus on the people – Hire key people, grow and train the staff (and do not overload what you have with new things on top of their day-to-day job), leverage a partner with experience Work on Execution of the strategy – Implement the platform Hadoop next to the other technologies and work toward the DaaS platform This kind of fitted with some of the Linked-In comments, best summarized in “Think Platform – Think Hadoop”. In other words [my interpretation], step back and engineer a platform (like DaaS in the Disney example), then layer the rest of the solutions on top of this platform. One general observation, I got the impression that we have knowledge gaps left and right. On the one hand are people looking for more information and details on the Hadoop tools and languages. On the other I got the impression that the capabilities of today’s relational databases are underestimated. Mostly in terms of data volumes and parallel processing capabilities or things like commodity hardware scale-out models. All in all I liked this conference, it was great to chat with a wide range of people on Oracle big data, on big data, on use cases and all sorts of other stuff. Just hope they get a set of bigger rooms next time… and yes, I hope I’m going to be back next year!

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• Case Management Patterns with Oracle Unified Business Process Management Suite

  - by Ajay Khanna

  Contributed by Heidi Buelow, Oracle Product Management Case Management was a hot topic all week at Oracle OpenWorld so I was excited to share our current features and upcoming plans at the session Thursday morning on Case Management Patterns with Oracle Unified Business Process Management Suite.  My colleague, Ravi Rangaswamy, the Case Management Development Manager, and I, Heidi Buelow, the Case Management Product Manager, discussed case management use case patterns with an interested audience.  We also talked about the current BPM Suite offering for Case Managment and showed a demo of our upcoming release where Case Management becomes a first class component in a BPM composite application. Case Management use case patterns cover a wide range of horizontal applications such as Accounts Payable, Dispute Resolution, Call Center, Employee OnBoarding, and many vertical applications in domains and industries such as Public Sector services, Insurance claims, and Healthcare.  Really, it is any use case where the resolution of a request may require a knowledge worker making decisions using experienced judgement in the current situation.  This allows for expidited care and customer satisfaction, both being highly valued for consumer loyalty, regulatory compliance, and efficient resolution. Today, BPM Suite provides the tools for creating Case Management applications using BPMN 2.0, Business Rules, and rich BAM and Case Analytics.  The Process Composer provides the agility to change rules and processes by the business users.  The case manager and case workers have the flexibilty they need.  With integrated content management and the concept of a BPM Process Spaces instance (case) space, the current release enables case management use case applications. In the next release, Case Management becomes a first class component. By this, we mean, Case is a separate component in the composite.  We are adding case attributes such as milestones, case events, case stakeholders, and more, providing a rich toolset for the use cases that require a flexible Case Management approach.  Activites become available according to the conditions that you specify and information can be protected by permissions indicated.  In BPM Studio, you design a Case and associate all of the attributes and activities that are needed, yet, at runtime you have the flexibility to add and change these as needed. We enjoyed sharing Case Management and it was well received by the audience.  The presentation is available online and we have viewlets of the demo that will be available at release time.

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• links for 2010-04-22

  - by Bob Rhubart

  Barry N. Perkins: Unique Business Value vs. Unique IT "Some solutions may look good today, solving a budget challenge by reducing cost, or solving a specific tactical challenge, but result in highly complex environments, that may be difficult to manage and maintain and limit the future potential of your business. Put differently, some solutions might push today's challenge into the future, resulting in a more complex and expensive solution." -- Barry N. Perkins, VP Oracle Modernization & Oracle Integrated Solutions (tags: oracle otn enterprisearchitecture modernization) Paul Homchick: The Information Driven Value Chain - Part 2 Paul Homchick continues his series with a look "at the way investments have been made in enterprise software in an effort to create and manage value, and how systems are moving from a controlled-process approach design towards gathering and using dynamically using information." (tags: oracle otn enterprisearchitecture) @vambenepe: The battle of the Cloud Frameworks: Application Servers redux? "The battle of the Cloud Frameworks has started," says William Vambenepe, "and it will look a lot like the battle of the Application Servers which played out over the last decade and a half." (tags: oracle otn cloud frameworks appserver) @ORACLENERD: COLLABORATE: Day 4 Wrap Up Oraclenerd feesses up: "The day started out with the realization that I pulled off the best (COLLABORATE - self annointed) prank ever. Twitter was...all atwitter about the fact that Mark Rittman was Oracle's Person of the Year. Of course it wasn't true. If you look at the picture, you'll realize that he's wearing exactly the same clothes in the magazine cover as he is in real life." (tags: collaborate2010 oracleace) Oracle's Hal Stern at Cloud Expo: "We've Moved from 'What' to 'How'" | Cloud Computing Journal "Hal also spoke a bit about building 'a sustainable IT model.' By this, he said he didn't mean the various Green IT and similar efforts that 'are all about data center efficiency. I think the operational model is just as important. Many enterprises are managing a tremendous amount of complexity, and it's hard to make this sustainable.'" -- Cloud News Desk (tags: oracle cloud cloudexpo halstern) @ORACLENERD: COLLABORATE: The Beach Party "Then tiki statues somehow were incorporated into various dances" -- Oracle ACE Chet "oraclenerd" Justice (tags: 0racle otn oracleace collaborate2010 oaug ioug lasvegas) David Andrews: Collaborate Day Two "Collaborate 2010 has focused on helping attendees understand what is already available and how to make more effective use of it. This does not sound exciting but it is extremely valuable. Most customers use only a small fraction of the capability of the products they already own. Helping them understand all the additional things they could be doing without buying anything more is very valuable." -- David Andrews (tags: oracle oaug collaborate2010 ioug)

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• Industry perspectives on managing content

  - by aahluwalia

  Earlier this week I was noodling over a topic for my first blog post. My intention for this blog is to bring a practitioner's perspective on ECM to the community; to share and collaborate on best practices and approaches that address today's business problems. Reviewing my past 14 years of experience with web technologies, I wondered what topic would serve as a good "conversation starter". During this time, I received a call from a friend who was seeking insights on how content management applies to specific industries. She approached me because she vaguely remembered that I had worked in the Health Insurance industry in the recent past. She wanted me to tell her about the specific business needs of this industry. She was in for quite a surprise as she found out that I had spent the better part of a decade managing content within the Health Insurance industry and I discovered a great topic for my first blog post! I offer some insights from Health Insurance and invite my fellow practitioners to share their insights from other industries. What does content management mean to these industries? What can solution providers be aware of when offering solutions to these industries? The United States health care system relies heavily on private health insurance, which is the primary source of coverage for approximately 58% Americans. In the late 19th century, "accident insurance" began to be available, which operated much like modern disability insurance. In the late 20th century, traditional disability insurance evolved into modern health insurance programs. The first thing a solution provider must be aware of about the Health Insurance industry is that it tends to be transaction intensive. They are the ones who manage and administer our health plans and process our claims when we visit our health care providers. It helps to keep in mind that they are in the business of delivering health insurance and not technology. You may find the mindset conservative in comparison to the IT industry, however, the Health Insurance industry has benefited and will continue to benefit from the efficiency that technology brings to traditionally paper-driven processes. We are all aware of the impact that Healthcare reform bill has had a significant impact on the Health Insurance industry. They are under a great deal of pressure to explore ways to reduce their administrative costs and increase operational efficiency. Overall, administrative costs of health insurance include the insurer's cost to administer the health plan, the costs borne by employers, health-care providers, governments and individual consumers. Inefficiencies plague health insurance, owing largely to the absence of standardized processes across the industry. To achieve this, industry leaders have come together to establish standards and invest in initiatives to help their healthcare provider partners transition to the next generation of healthcare technology. The move to online services and paperless explanation of benefits are some manifestations of technological advancements in health insurance. Several companies have adopted Toyota's LEAN methodology or Six Sigma principles to improve quality, reduce waste and excessive costs, thereby increasing the value of their plan offerings. A growing number of health insurance companies have transformed their business systems in the past decade alone and adopted some form of content management to reduce the costs involved in administering health plans. The key strategy has been to convert paper documents and forms into electronic formats, automate the content development process and securely distribute content to various audiences via diverse marketing channels, including web and mobile. Enterprise content management solutions can enable document capture of claim forms, manage digital assets, integrate with Enterprise Resource Planning (ERP) and Human Capital Management (HCM) solutions, build Business Process Management (BPM) processes, define retention and disposition instructions to comply with state and federal regulations and allow eBusiness and Marketing departments to develop and deliver web content to multiple websites, mobile devices and portals. Content can be shared securely within and outside the organization using Information Rights Management.  At the end of the day, solution providers who can translate strategic goals into solutions that maximize process automation, increase ease of use and minimize IT overhead are likely to be successful in today's health insurance environment.

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• Going Inside the Store

  - by David Dorf

  Location was the first "killer-tech" for smartphones, and innovators have found several ways to use it. For retail, apps exist to find nearby stores, provide coupons, and give directions to the front door. But once you enter the store, location-finding ceases to work. That's because your location is usually found by finding GPS satellites in they sky, and the store's roof blocks the signal. But it won't take technology long to solve that problem. The first problem to solve is a lack of indoor maps. Navteq and others provide very accurate maps of the outdoors, enabling navigation for cars and pedestrians. Micello is building a business creating digital maps of indoor locations like malls, convention centers, office buildings. They have over 500 live maps, including maps of IKEA stores. They claim it took them only four hours to create a map of the Stanford Shopping Center in Palo Alto with its 1.4 million square feet and 140 retail stores. And within stores, retailers are producing more accurate plan-o-grams. I'm always impressed watching demos of our space planning from AVT. It uses CAD software to allow you to walk the virtual store and see products on the shelves. The second problem is being able to determine location inside the store so it can be overlayed on the map. There are several goals for this endeavor. Your smartphone might direct you straight to particular products, it might summon a sales associate to your location for immediate assistance, and it might send you coupons based on the aisle you're viewing. Companies like Nearbuy, ZuluTime, and Skyhook are working to master indoor location using a combination of GPS signals, WiFi, and cell tower positioning to calculate a location. (Skyhook calls this WPS, as depicted in the chart.) Today they can usually hit 10 meters accuracy, but that number is improving all the time. When it gets inside 3 meters some the goals mentioned earlier will be in easy reach. I for one can't wait until the time my iPhone leads me directly to the sprinkler heads in Lowes and Home Depot.

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• Orchestrating the Virtual Enterprise, Part II

  - by Kathryn Perry

  A guest post by Jon Chorley, Oracle's CSO & Vice President, SCM Product Strategy Almost everyone has ordered from Amazon.com at one time or another. Our orders are as likely to be fulfilled by third parties as they are by Amazon itself. To deliver the order promptly and efficiently, Amazon has to send it to the right fulfillment location and know the availability in that location. It needs to be able to track status of the fulfillment and deal with exceptions. As a virtual enterprise, Amazon's operations, using thousands of trading partners, requires a very different approach to fulfillment than the traditional 'take an order and ship it from your own warehouse' model. Amazon had no choice but to develop a complex, expensive and custom solution to tackle this problem as there used to be no product solution available. Now, other companies who want to follow similar models have a better off-the-shelf choice -- Oracle Distributed Order Orchestration (DOO).  Consider how another of our customers is using our distributed orchestration solution. This major airplane manufacturer has a highly complex business and interacts regularly with the U.S. Government and major airlines. It sits in the middle of an intricate supply chain and needed to improve visibility across its many different entities. Oracle Fusion DOO gives the company an orchestration mechanism so it could improve quality, speed, flexibility, and consistency without requiring an organ transplant of these highly complex legacy systems. Many retailers face the challenge of dealing with brick and mortar, Web, and reseller channels. They all need to be knitted together into a virtual enterprise experience that is consistent for their customers. When a large U.K. grocer with a strong brick and mortar retail operation added an online business, they turned to Oracle Fusion DOO to bring these entities together. Disturbing the Peace with Acquisitions Quite often a company's ERP system is disrupted when it acquires a new company. An acquisition can inject a new set of processes and systems -- or even introduce an entirely new business like Sun's hardware did at Oracle. This challenge has been a driver for some of our DOO customers. A large power management company is using Oracle Fusion DOO to provide the flexibility to rapidly integrate additional products and services into its central fulfillment operation. The Flip Side of Fulfillment Meanwhile, we haven't ignored similar challenges on the supply side of the equation. Specifically, how to manage complex supply in a flexible way when there are multiple trading parties involved? How to manage the supply to suppliers? How to manage critical components that need to merge in a tier two or tier three supply chain? By investing in supply orchestration solutions for the virtual enterprise, we plan to give users better visibility into their network of suppliers to help them drive down costs. We also think this technology and full orchestration process can be applied to the financial side of organizations. An example is transactions that flow through complex internal structures to minimize tax exposure. We can help companies manage those transactions effectively by thinking about the internal organization as a virtual enterprise and bringing the same solution set to this internal challenge.  The Clear Front Runner No other company is investing in solving the virtual enterprise supply chain issues like Oracle is. Oracle is in a unique position to become the gold standard in this market space. We have the infrastructure of Oracle technology. We already have an Oracle Fusion DOO application which embraces the best of what's required in this area. And we're absolutely committed to extending our Fusion solution to other use cases and delivering even more business value. Jon ChorleyChief Sustainability Officer & Vice President, SCM Product StrategyOracle Corporation

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• Ati Radeon HD 3200 Graphics driver - Installation Problem

  - by samufi

  I have a fresh installation of Ubuntu 12.04 x86 and I am trying to install the proprietary driver for my "Radeon HD 3200 Graphics" video card. I know that there are already many threads about this topic, but I did not find a solution for my problem: For the installation I followed exactly these instructions: What is the correct way to install ATI Catalyst Video Drivers in 12.04 LTS? During the process I faced these problems: I executed ~$ debconf libstdc++6 dkms libqtgui4 wget execstack libelfg0 dh-modaliases and got: debconf: DbDriver "passwords" warning: could not open /var/cache/debconf/passwords.dat: Keine Berechtigung Can't exec "libstdc++6": Datei oder Verzeichnis nicht gefunden at /usr/share/perl/5.14/IPC/Open3.pm line 186. open2: exec of libstdc++6 dkms libqtgui4 wget execstack libelfg0 dh-modaliases failed at /usr/share/perl5/Debconf/ConfModule.pm line 59 (translation of the German parts: "Keine Berechtigung" means: "no permission"; "Datei oder Verzeichnis nicht gefunden" means: "File or folder not found") Because I had no idea if it was a big issue, I just continued: ~$ sudo apt-get install ia32-libs There I got: Paketlisten werden gelesen... Fertig Abhängigkeitsbaum wird aufgebaut Statusinformationen werden eingelesen... Fertig Paket ia32-libs ist nicht verfügbar, wird aber von einem anderen Paket referenziert. Das kann heißen, dass das Paket fehlt, dass es abgelöst wurde oder nur aus einer anderen Quelle verfügbar ist. E: Paket »ia32-libs« hat keinen Installationskandidaten (Translation: [...] the package ia32-libs is not available but is referenced by an other package [...] E: package »ia32-libs« has no installation candidate) Once more I went on. The next steps worked quite fine. But when I came to the point: ~$ sudo dpkg -i *.deb There I got A popup message, something like there was a problem with a system application but in the terminal no errors were reported, also the packages seemed to be installed. so now the Ati Catalyst Center works amdcccle but fglrxinfo gave me X Error of failed request: BadRequest (invalid request code or no such operation) Major opcode of failed request: 139 (ATIFGLEXTENSION) Minor opcode of failed request: 66 () Serial number of failed request: 13 Current serial number in output stream: 13 So there is something wrong. (Also there is not the possibility to enable these nice graphical features - the reason why I installed the proprietary driver) Because I worked with a completely fresh Installation I don't know how to fix the problem. If anybody could help I would be very tahnkful! =)

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• Functional/nonfunctional requirements VS design ideas

  - by Nicholas Chow

  Problem domain Functional requirements defines what a system does. Non-Functional requirements defines quality attributes of what the system does as a whole.(performance, security, reliability, volume, useability, etc.) Constraints limits the design space, they restrict designers to certain types of solutions. Solution domain Design ideas , defines how the system does it. For example a stakeholder need might be we want to increase our sales, therefore we must improve the usability of our webshop so more customers will purchase, a requirement can be written for this. (problem domain) Design takes this further into the solution domain by saying "therefore we want to offer credit card payments in addition to the current prepayment option". My problem is that the transition phase from requirement to design seems really vague, therefore when writing requirements I am often confused whether or not I incorporated design ideas in my requirements, that would make my requirement wrong. Another problem is that I often write functional requirements as what a system does, and then I also specify in what timeframe it must be done. But is this correct? Is it then a still a functional requirement or a non functional one? Is it better to seperate it into two distinct requirements? Here are a few requirements I wrote: FR1 Registration of Organizer FR1 describes the registration of an Organizer on CrowdFundum FR1.1 The system shall display a registration form on the website. FR1.2 The system shall require a Name, Username, Document number passport/ID card, Address, Zip code, City, Email address, Telephone number, Bank account, Captcha code on the registration form when a user registers. FR1.4 The system shall display an error message containing: “Registration could not be completed” to the subscriber within 1 seconds after the system check of the registration form was unsuccessful. FR1.5 The system shall send a verification email containing a verification link to the subscriber within 30 seconds after the system check of the registration form was successful. FR1.6 The system shall add the newly registered Organizer to the user base within 5 seconds after the verification link was accessed. FR2 Organizer submits a Project FR2 describes the submission of a Project by an Organizer on CrowdFundum - FR2 The system shall display a submit Project form to the Organizer accounts on the website.< - FR2.3 The system shall check for completeness the Name of the Project, 1-3 Photo’s, Keywords of the Project, Punch line, Minimum and maximum amount of people, Funding threshold, One or more reward tiers, Schedule of when what will be organized, Budget plan, 300-800 Words of additional information about the Project, Contact details within 1 secondin after an Organizer submits the submit Project form. - FR2.8 The system shall add to the homepage in the new Projects category the Project link within 30 seconds after the system made a Project webpage - FR2.9 The system shall include in the Project link for the homepage : Name of the Project, 1 Photo, Punch line within 30 seconds after the system made a Project webpage. Questions: FR 1.1 : Have I incorporated a design idea here, would " the system shall have a registration form" be a better functional requirement? F1.2 ,2.3 : Is this not singular? Would the conditions be better written for each its own separate requirement FR 1.4: Is this a design idea? Is this a correct functional requirement or have I incorporated non functional(performance) in it? Would it be better if I written it like this: FR1 The system shall display an error message when check is unsuccessful. NFR: The system will respond to unsuccesful registration form checks within 1 seconds. Same question with FR 2.8 and 2.9. FR2.3: The system shall check for "completeness", is completeness here used ambigiously? Should I rephrase it? FR1.2: I added that the system shall require a "Captcha code" is this a functional requirement or does it belong to the "security aspect" of a non functional requirement. I am eagerly waiting for your response. Thanks!

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• Tile-based 2D collision detection problems

  - by Vee

  I'm trying to follow this tutorial http://www.tonypa.pri.ee/tbw/tut05.html to implement real-time collisions in a tile-based world. I find the center coordinates of my entities thanks to these properties: public float CenterX { get { return X + Width / 2f; } set { X = value - Width / 2f; } } public float CenterY { get { return Y + Height / 2f; } set { Y = value - Height / 2f; } } Then in my update method, in the player class, which is called every frame, I have this code: public override void Update() { base.Update(); int downY = (int)Math.Floor((CenterY + Height / 2f - 1) / 16f); int upY = (int)Math.Floor((CenterY - Height / 2f) / 16f); int leftX = (int)Math.Floor((CenterX + Speed * NextX - Width / 2f) / 16f); int rightX = (int)Math.Floor((CenterX + Speed * NextX + Width / 2f - 1) / 16f); bool upleft = Game.CurrentMap[leftX, upY] != 1; bool downleft = Game.CurrentMap[leftX, downY] != 1; bool upright = Game.CurrentMap[rightX, upY] != 1; bool downright = Game.CurrentMap[rightX, downY] != 1; if(NextX == 1) { if (upright && downright) CenterX += Speed; else CenterX = (Game.GetCellX(CenterX) + 1)*16 - Width / 2f; } } downY, upY, leftX and rightX should respectively find the lowest Y position, the highest Y position, the leftmost X position and the rightmost X position. I add + Speed * NextX because in the tutorial the getMyCorners function is called with these parameters: getMyCorners (ob.x+ob.speed*dirx, ob.y, ob); The GetCellX and GetCellY methods: public int GetCellX(float mX) { return (int)Math.Floor(mX / SGame.Camera.TileSize); } public int GetCellY(float mY) { return (int)Math.Floor(mY / SGame.Camera.TileSize); } The problem is that the player "flickers" while hitting a wall, and the corner detection doesn't even work correctly since it can overlap walls that only hit one of the corners. I do not understand what is wrong. In the tutorial the ob.x and ob.y fields should be the same as my CenterX and CenterY properties, and the ob.width and ob.height should be the same as Width / 2f and Height / 2f. However it still doesn't work. Thanks for your help.

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• Culture Shmulture?

  - by steve.diamond

  I've been thinking about "Customer Experience Management" lately. Here at Oracle, we arguably have the most complete suite of applications for managing the customer experience across and in the context of multiple channels -- from marketing to loyalty to contact center to self-service to analytics offerings, and more. And stay tuned, because in coming months let's just say we'll have even more to talk about on this front. But that said............ Last weekend my wife and I stayed at one of the premiere hotel chains on the planet. I won't name them, but we all know the short list. It could have been the St. Regis or the Ritz Carlton or Four Seasons or Hyatt Park or....This stay, at this particular hotel, was simply outstanding. Within a chain known for providing "above and beyond" levels of service, this particular hotel, under this particular manager, exceeded expectations on so many fronts. For example, at the Spa we mentioned to the two attendants that my wife is seven months pregnant and that we had previously had a lot of trouble conceiving. We then went to our room. Ten minutes later we heard a knock at the door and received a plate of chocolate covered strawberries with a heartfelt note and an inspiring quote, signed by the two spa attendees. The following day we arranged to have a bellhop drive us to the beach. Although they had a pre-arranged beach shuttle service with time limits, etc., he greeted us by saying, "I'm yours for the day until 4 p.m. Whatever you want to do is fine by me, as long as it's legal!" The morning that we left we arranged to have a taxi drive us to the airport--a nearly 40 mile drive. What showed up was a private coach complete with navy blue suited driver dude. And we were charged the taxi fare price. And there were many other awesome exchanges I won't mention here, although I did email the GM of this hotel two nights ago and expressed our effusive praise and gratitude. I'd submit that this hotel chain would have a definitive advantage using even more Oracle software to manage and optimize its customer interactions (yes, they are a customer). But WITHOUT the culture--that management team--and that instillation of aligned values across all employees of exemplifying 'the golden rule,' I wonder how much technology really matters in providing a distinctively positive and memorable customer experience. Lest you think I'm alone in these pontifications, have you read Paul Greenberg's blog lately? Have you seen one of his most recent posts? Now this SPECIFIC post is NOT about customer service per se. But it is about people. So yes, please think long and hard about the technology you seek to deploy. But never forget who will be interacting with your systems, and your customers.

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• Wireless is detected, but not connecting. Ethernet works. How to correct the wireless address?

  - by Lucas

  I am running Ubuntu 14.04 with cable internet, and my wireless is detected and connected, but I cannot connect to the internet. I know the problem is with my machine because other machines are connecting to the same router just fine. I can connect via ethernet just fine as well. Here are some notable tests: ping 192.168.0.105 works with 0% packet loss, but ping 192.168.0.1 has 100% packet loss. When I plug in my ethernet, ping 192.168.0.1 works with 0% packet loss. My wireless name is tg, and the router ip is 192.168.0.1 (where I can enter username and password). I suspect that I need to change my wireless address from 192.168.0.105 to 192.168.0.1. Any suggestions on how to proceed? extra info: [lucas@lucas-ThinkPad-W520]/home/lucas$ iwconfig eth0 no wireless extensions. lo no wireless extensions. wlan0 IEEE 802.11abgn ESSID:"tg" Mode:Managed Frequency:2.462 GHz Access Point: 00:02:6F:83:F8:F4 Bit Rate=1 Mb/s Tx-Power=15 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=62/70 Signal level=-48 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:52 Invalid misc:166 Missed beacon:0 [lucas@lucas-ThinkPad-W520]/home/lucas$ ifconfig eth0 Link encap:Ethernet HWaddr f0:de:f1:b2:53:53 inet addr:192.168.0.100 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::f2de:f1ff:feb2:5353/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:980003 errors:0 dropped:0 overruns:0 frame:0 TX packets:498384 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:1320506168 (1.3 GB) TX bytes:59780591 (59.7 MB) Interrupt:20 Memory:f3a00000-f3a20000 lo Link encap:Local Loopback inet addr:127.0.0.1 Mask:255.0.0.0 inet6 addr: ::1/128 Scope:Host UP LOOPBACK RUNNING MTU:65536 Metric:1 RX packets:21927 errors:0 dropped:0 overruns:0 frame:0 TX packets:21927 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:0 RX bytes:1781719 (1.7 MB) TX bytes:1781719 (1.7 MB) wlan0 Link encap:Ethernet HWaddr 24:77:03:29:8f:dc inet addr:192.168.0.105 Bcast:192.168.0.255 Mask:255.255.255.0 inet6 addr: fe80::2677:3ff:fe29:8fdc/64 Scope:Link UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1 RX packets:11828 errors:0 dropped:0 overruns:0 frame:0 TX packets:15444 errors:0 dropped:0 overruns:0 carrier:0 collisions:0 txqueuelen:1000 RX bytes:4855662 (4.8 MB) TX bytes:2250585 (2.2 MB) [lucas@lucas-ThinkPad-W520]/home/lucas$ lspci -nn | grep 0280 03:00.0 Network controller [0280]: Intel Corporation Centrino Ultimate-N 6300 [8086:4238] (rev 3e) [lucas@lucas-ThinkPad-W520]/home/lucas$ rfkill list 0: hci0: Bluetooth Soft blocked: no Hard blocked: no 1: tpacpi_bluetooth_sw: Bluetooth Soft blocked: no Hard blocked: no 2: phy0: Wireless LAN Soft blocked: no Hard blocked: no with ethernet unplugged: [lucas@lucas-ThinkPad-W520]/home/lucas$ route -n | grep UG 0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 wlan0 with ethernet plugged in: [lucas@lucas-ThinkPad-W520]/home/lucas$ route -n | grep UG 0.0.0.0 192.168.0.1 0.0.0.0 UG 0 0 0 eth0 [lucas@lucas-ThinkPad-W520]/home/lucas$ nm-tool NetworkManager Tool State: connected (global) - Device: wlan0 [tg] ---------------------------------------------------------- Type: 802.11 WiFi Driver: iwlwifi State: connected Default: no HW Address: 24:77:03:29:8F:DC Capabilities: Speed: 52 Mb/s Wireless Properties WEP Encryption: yes WPA Encryption: yes WPA2 Encryption: yes Wireless Access Points (* = current AP) tatum: Infra, 40:8B:07:D8:A5:04, Freq 2437 MHz, Rate 54 Mb/s, Strength 42 W PA WPA2 ums: Infra, 00:20:A6:72:52:BF, Freq 2437 MHz, Rate 54 Mb/s, Strength 59 Alpha 40: Infra, 28:CF:E9:86:59:5D, Freq 5260 MHz, Rate 54 Mb/s, Strength 30 W PA WPA2 thepromiselan: Infra, 58:6D:8F:51:E5:54, Freq 2452 MHz, Rate 54 Mb/s, Strength 34 $ PA WPA2 xfinitywifi: Infra, 06:1D:D5:84:27:A0, Freq 2437 MHz, Rate 54 Mb/s, Strength 52 *tg: Infra, 00:02:6F:83:F8:F4, Freq 2462 MHz, Rate 54 Mb/s, Strength 73 W PA2 ums: Infra, 00:20:A6:A1:9F:25, Freq 2452 MHz, Rate 54 Mb/s, Strength 44 BRIAN-PC_Network:Infra, 20:AA:4B:DD:93:D6, Freq 2462 MHz, Rate 54 Mb/s, Strength 35 W PA2 HOME-C0F8: Infra, 44:32:C8:D2:C0:F8, Freq 2412 MHz, Rate 54 Mb/s, Strength 40 W PA WPA2 abcsexy: Infra, 28:28:5D:27:5D:85, Freq 2412 MHz, Rate 54 Mb/s, Strength 27 W PA WPA2 IPv4 Settings: Address: 192.168.0.105 Prefix: 24 (255.255.255.0) Gateway: 192.168.0.1 DNS: 192.168.0.1 - Device: eth0 [Wired connection 1] ------------------------------------------- Type: Wired Driver: e1000e State: connected Default: yes HW Address: F0:DE:F1:B2:53:53 Capabilities: Carrier Detect: yes Speed: 100 Mb/s Wired Properties Carrier: on IPv4 Settings: Address: 192.168.0.100 Prefix: 24 (255.255.255.0) Gateway: 192.168.0.1 DNS: 192.168.0.1

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• Turn off keyboard back-light Sony (VAIO SVF1521DCXW)

  - by KasiyA

  I have a Sony laptop and I want to turn keyboard back-light off. It doesn't have a shortcut function key for doing this on the keyboard . I can turn off it with VAIO Control Center in Windows but I don't know how can I turn it off in Ubuntu 14.04. There isn't available to me: /sys/devices/platform/sony-laptop/kbd_backlight doesn't exist on my machine. I have this folder /sys/devices/platform/sony-laptop/ and there is three folder one power folder and two shortcut-ed folder driver , subsystem and five file contains battery_care_health , battery_care_limiter , modalias , touchpad and event This is the output of running sudo modinfo sony-laptop: filename: /lib/modules/3.13.0-34-generic/kernel/drivers/platform/x86/sony-laptop.ko version: 0.6 license: GPL description: Sony laptop extras driver (SPIC and SNC ACPI device) author: Stelian Pop, Mattia Dongili srcversion: 5C6E050349475558A231C59 alias: acpi*:SNY6001:* alias: acpi*:SNY5001:* depends: intree: Y vermagic: 3.13.0-34-generic SMP mod_unload modversions signer: Magrathea: Glacier signing key sig_key: 50:0B:C5:C8:7D:4B:11:5C:F3:C1:50:4F:7A:92:E2:33:C6:14:3D:58 sig_hashalgo: sha512 parm: debug:set this to 1 (and RTFM) if you want to help the development of this driver (int) parm: no_spic:set this if you don't want to enable the SPIC device (int) parm: compat:set this if you want to enable backward compatibility mode (int) parm: mask:set this to the mask of event you want to enable (see doc) (ulong) parm: camera:set this to 1 to enable Motion Eye camera controls (only use it if you have a C1VE or C1VN model) (int) parm: minor:minor number of the misc device for the SPIC compatibility code, default is -1 (automatic) (int) parm: kbd_backlight:set this to 0 to disable keyboard backlight, 1 to enable it (default: no change from current value) (int) parm: kbd_backlight_timeout:meaningful values vary from 0 to 3 and their meaning depends on the model (default: no change from current value) (int) With the suggested command: sudo modprobe -r sony_laptop sudo modprobe -v sony_laptop kbd_backlight=0 Output was: insmod /lib/modules/3.13.0-34-generic/kernel/drivers/platform/x86/sony-laptop.ko kbd_backlight=0 It doesn't seem to affect the keyboard backlight. And also trying this command: sudo modprobe -v sony_laptop kbd_backlight_timeout=3 kbd_backlight=0 and doesn't seem to effect the keyboard backlight I also test it after restart laptop, And I didn't see any effect too. Important : By default, keyboard backlight is off; when I press a key it turns on and after 15 seconds it turns off again. It's the same result on battery and AC power I followed also http://ubuntuforums.org/showthread.php?t=2139597 and Keyboard backlighting not working on a Vaio VPCSB11FX but didn't work so.

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