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• Know Your Service Request Status

  - by Get Proactive Customer Adoption Team

  Untitled Document To monitor a Service Request or not to monitor a Service Request... That should never be the question Monitoring the Service Requests you create is an essential part of the process to resolve your issue when you work with a Support Engineer. If you monitor your Service Request, you know at all times where it is in the process, or to be more specific, you know at all times what action the Support Engineer has taken on your request and what the next step is. When you think about it, it is rather simple... Oracle Support is working the issue, Oracle Development is working the issue, or you are. When you check on the status, you may find that the Support Engineer has a question for you or the engineer is waiting for more information to resolve the issue. If you monitor the Service Request, and respond quickly, the process keeps moving, and you’ll get your answer more quickly. Monitoring a Service Request is easy. All you need to do is check the status codes that the Support Engineer or the system assigns to your Service Request. These status codes are not static. You will see that during the life of your Service request, it will go through a variety of status codes. The best advice I can offer you when you monitor your Service Request is to watch the codes. If the status is not changing, or if you are not getting responses back within the agreed timeframes, you should review the action plan the Support Engineer has outlined or talk about a new action plan. Here are the most common status codes: Work in Progress indicates that your Support Engineer is researching and working the issue. Development Working means that you have a code related issue and Oracle Support has submitted a bug to Development. Please pay a particular attention to the following statuses; they indicate that the Support Engineer is waiting for a response from you: Customer Working usually means that your Support Engineer needs you to collect additional information, needs you to try something or to apply a patch, or has more questions for you. Solution Offered indicates that the Support Engineer has identified the problem and has provided you with a solution. Auto-Close or Close Initiated are statuses you don’t want to see. Monitoring your Service Request helps prevent your issues from reaching these statuses. They usually indicate that the Support Engineer did not receive the requested information or action from you. This is important. If you fail to respond, the Support Engineer will attempt to contact you three times over a two-week period. If these attempts are unsuccessful, he or she will initiate the Auto-Close process. At the end of this additional two-week period, if you have not updated the Service Request, your Service Request is considered abandoned and the Support Engineer will assign a Customer Abandoned status. A Support Engineer doesn’t like to see this status, since he or she has been working to solve your issue, but we know our customers dislike it even more, since it means their issue is not moving forward. You can avoid delays in resolving your issue by monitoring your Service Request and acting quickly when you see the status change. Respond to the request from the engineer to answer questions, collect information, or to try the offered solution. Then the Support Engineer can continue working the issue and the Service Request keeps moving forward towards resolution. Keep in mind that if you take an extended period of time to respond to a request or to provide the information requested, the Support Engineer cannot take the next step. You may inadvertently send an implicit message about the problem’s urgency that may not match the Service Request priority, and your need for an answer. Help us help you. We want to get you the answer as quickly as possible so you can stay focused on your company’s objectives. Now, back to our initial question. To monitor Service Requests or not to monitor Service Requests? I think the answer is clear: yes, monitor your Service Request to resolve the issue as quickly as possible.

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• Get More From Your Service Request

  - by Get Proactive Customer Adoption Team

  Leveraging Service Request Best Practices Use best practices to get there faster. In the daily conversations I have with customers, they sometimes express frustration over their Service Requests. They often feel powerless to make needed changes, so their sense of frustration grows. To help you avoid some of the frustration you might feel in dealing with your Service Requests (SR), here are a few pointers that come from our best practice discussions. Be proactive. If you can anticipate some of the questions that Support will ask, or the information they may need, try to provide this up front, when you log the SR. This could be output from the Remote Diagnostic Agent (RDA), if this is a database issue, or the output from another diagnostic tool, if you’re an EBS customer. Any information you can supply that helps us understand the situation better, helps us resolve the issue sooner. As you use some of these tools proactively, you might even find the solution to the problem before you log an SR! Be right. Make sure you have the correct severity level. Since you select the initial severity level, it’s easy to accept the default without considering how significant this may be. Business impact is the driving factor, so make sure you take a moment to select the severity level that is appropriate to the situation. Also, make sure you ask us to change the severity level, should the situation dictate. Be responsive! If this is an important issue to you, quickly follow up on any action plan submitted to you by Oracle Support. The support engineer assigned to your Service Request will be able to move the issue forward more aggressively when they have the needed information. This is crucial in resolving your issues in a timely manner. Be thorough. If there are five questions in the action plan, make sure you provide an answer for all five questions in one response, rather than trickling them in one at a time. This will allow the engineer to look at all of the information as a whole and to avoid multiple trips to your SR, saving valuable time and getting you a resolution sooner. Be your own advocate! You know your situation best; make sure Oracle Support understands both how and why this issue is important to you and your company. Use the escalation process if you're concerned that your SR isn't going the right direction, the right pace, or through the right person. Don't wait until you're frustrated and angry. An escalation is as simple as a quick conversation on the phone and can be amazingly effective in getting your issues back on track. The support manager you speak with is empowered to make any needed changes. Be our partner. You can make your support experience better. When your SR has been resolved, you may receive a survey request. This is intended to get your feedback about how your SR went and what we can do to improve your overall support experience. Oracle Support is here to help you. Our goal with any Service Request is to provide the best possible solution as quickly as possible. With your help, we’ll be able to do this with your Service Request too.  

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• OpenJDK In The News: AMD and Oracle to Collaborate in the OpenJDK Community [..]

  - by $utils.escapeXML($entry.author)

  During the JavaOne™ 2012 Strategy Keynote, AMD (NYSE: AMD) announced its participation in OpenJDK™ Project “Sumatra” in collaboration with Oracle and other members of the OpenJDK community to help bring heterogeneous computing capabilities to Java™ for server and cloud environments. The OpenJDK Project “Sumatra” will explore how the Java Virtual Machine (JVM), as well as the Java language and APIs, might be enhanced to allow applications to take advantage of graphics processing unit (GPU) acceleration, either in discrete graphics cards or in high-performance graphics processor cores such as those found in AMD accelerated processing units (APUs).“Affirming our plans to contribute to the OpenJDK Project represents the next step towards bringing heterogeneous computing to millions of Java developers and can potentially lead to future developments of new hardware models, as well as server and cloud programming paradigms,” said Manju Hegde, corporate vice president, Heterogeneous Applications and Developer Solutions at AMD. “AMD has an established track record of collaboration with open-software development communities from OpenCL™ to the Heterogeneous System Architecture (HSA) Foundation, and with this initiative we will help further the development of graphics acceleration within the Java community.”“We expect our work with AMD and other OpenJDK participants in Project “Sumatra” will eventually help provide Java developers with the ability to quickly leverage GPU acceleration for better performance,” said Georges Saab, vice president, Software Development, Java Platform Group at Oracle. "We hope individuals and other organizations interested in this exciting development will follow AMD's lead by joining us in Project “Sumatra."Quotes taken from the first press release from AMD mentioning OpenJDK, titled "AMD and Oracle to Collaborate in the OpenJDK Community to Explore Heterogeneous Computing for Java ".

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• Excel VBA: Error Handling with Case Statement

  - by AME

  I am trying to validate a file that is uploaded by the user using the code below. The error handler checks the top row of the uploaded file for three specific column names. If one or more of the column names is not present, the program should return a prompt to the user notifying them which column(s) are missing from the file that they uploaded and then close the file. There are a couple issues with my current VBA code that I am seeking help with: The prompt doesn't specify which column(s) are missing to the user. The error handler is triggered even when all required columns are present in the uploaded file. Code: Sub getworkbook() ' Get workbook... Dim ws As Worksheet Dim filter As String Dim targetWorkbook As Workbook, wb As Workbook Dim Ret As Variant Set targetWorkbook = Application.ActiveWorkbook ' get the customer workbook filter = ".xlsx,.xls" caption = "Please select an input file " Ret = Application.GetOpenFilename(filter, , caption) If Ret = False Then Exit Sub Set wb = Workbooks.Open(Ret) On Error GoTo ErrorLine: 'Check for columns var1 = ActiveSheet.Range("1:1").Find("variable1", LookIn:=xlValues, LookAt:=xlWhole, MatchCase:=True).Column var2 = ActiveSheet.Range("1:1").Find("variable2", LookIn:=xlValues, LookAt:=xlWhole, MatchCase:=True).Column var3 = ActiveSheet.Range("1:1").Find("variable3", LookIn:=xlValues, LookAt:=xlWhole, MatchCase:=True).Column ErrorLine: MsgBox ("The selected file is missing a key data column, please upload a correctly formated file.") If Error = True Then ActiveWorkSheet.Close wb.Sheets(1).Move Before:=targetWorkbook.Sheets("Worksheet2") ActiveSheet.Name = "DATA" End Sub

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• Doubt in switch case

  - by user302593

  Hi.. When i executes the following program it get the user input for account details and then print it correctly...But it cannot read the opt value(y/n)..it automatically calls again..i want to exit the program when i press n value... please help to solve this problem.. char opt; do { //Getting user input printf("\n Enter the Account Number:\n "); scanf("%d",&gAccNo_i); printf("\n Enter the Account Holder's Name:\n "); scanf("%s",gCustName_c); printf("\n Enter the Balance Amount:\n "); scanf("%f",&gBlncAmt_f); //Printing the inputted data. printf("\n Account Number : %d",gAccNo_i); printf("\n Customer Name : %s",gCustName_c); printf("\n Balance Amount : %f",gBlncAmt_f); printf("\n Do u want to wish to continue?(y/n)"); scanf("%c",&opt); }while(opt!='n');

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• Oracle 11g ??? – HM(Hang Manager)??

  - by Allen Gao

  Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267" UnhideWhenUsed="false" QFormat="true" Name="Normal"/ UnhideWhenUsed="false" QFormat="true" Name="heading 1"/ UnhideWhenUsed="false" QFormat="true" Name="Title"/ UnhideWhenUsed="false" QFormat="true" Name="Subtitle"/ UnhideWhenUsed="false" QFormat="true" Name="Strong"/ UnhideWhenUsed="false" QFormat="true" Name="Emphasis"/ UnhideWhenUsed="false" Name="Table Grid"/ UnhideWhenUsed="false" QFormat="true" Name="No Spacing"/ UnhideWhenUsed="false" Name="Light Shading"/ UnhideWhenUsed="false" Name="Light List"/ UnhideWhenUsed="false" Name="Light Grid"/ UnhideWhenUsed="false" Name="Medium Shading 1"/ UnhideWhenUsed="false" Name="Medium Shading 2"/ UnhideWhenUsed="false" Name="Medium List 1"/ UnhideWhenUsed="false" Name="Medium List 2"/ UnhideWhenUsed="false" Name="Medium Grid 1"/ UnhideWhenUsed="false" Name="Medium Grid 2"/ UnhideWhenUsed="false" Name="Medium Grid 3"/ UnhideWhenUsed="false" Name="Dark List"/ UnhideWhenUsed="false" Name="Colorful Shading"/ UnhideWhenUsed="false" Name="Colorful List"/ UnhideWhenUsed="false" Name="Colorful Grid"/ UnhideWhenUsed="false" Name="Light Shading Accent 1"/ UnhideWhenUsed="false" Name="Light List Accent 1"/ UnhideWhenUsed="false" Name="Light Grid Accent 1"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/ UnhideWhenUsed="false" QFormat="true" Name="List Paragraph"/ UnhideWhenUsed="false" QFormat="true" Name="Quote"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Quote"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 1"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1"/ UnhideWhenUsed="false" Name="Dark List Accent 1"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 1"/ UnhideWhenUsed="false" Name="Colorful List Accent 1"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 1"/ UnhideWhenUsed="false" Name="Light Shading Accent 2"/ UnhideWhenUsed="false" Name="Light List Accent 2"/ UnhideWhenUsed="false" Name="Light Grid Accent 2"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 2"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 2"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2"/ UnhideWhenUsed="false" Name="Dark List Accent 2"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 2"/ UnhideWhenUsed="false" Name="Colorful List Accent 2"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/ UnhideWhenUsed="false" Name="Light Shading Accent 3"/ UnhideWhenUsed="false" Name="Light List Accent 3"/ UnhideWhenUsed="false" Name="Light Grid Accent 3"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/ UnhideWhenUsed="false" Name="Dark List Accent 3"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/ UnhideWhenUsed="false" Name="Colorful List Accent 3"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/ UnhideWhenUsed="false" Name="Light Shading Accent 4"/ UnhideWhenUsed="false" Name="Light List Accent 4"/ UnhideWhenUsed="false" Name="Light Grid Accent 4"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/ UnhideWhenUsed="false" Name="Dark List Accent 4"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/ UnhideWhenUsed="false" Name="Colorful List Accent 4"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/ UnhideWhenUsed="false" Name="Light Shading Accent 5"/ UnhideWhenUsed="false" Name="Light List Accent 5"/ UnhideWhenUsed="false" Name="Light Grid Accent 5"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/ UnhideWhenUsed="false" Name="Dark List Accent 5"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/ UnhideWhenUsed="false" Name="Colorful List Accent 5"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/ UnhideWhenUsed="false" Name="Light Shading Accent 6"/ UnhideWhenUsed="false" Name="Light List Accent 6"/ UnhideWhenUsed="false" Name="Light Grid Accent 6"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/ UnhideWhenUsed="false" Name="Dark List Accent 6"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/ UnhideWhenUsed="false" Name="Colorful List Accent 6"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/ UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/ UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/ UnhideWhenUsed="false" QFormat="true" Name="Book Title"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} ??????????oracle 11g ???—hang ???(Hang Manager) ???????????,HM ??RAC ??????? ?????????????,??????????/?? hang???????hang???,????,??????????? ??(cycle)?????hang, ???????,???????? ?????(blocker) ?????????????????????,???????,?????blocker ????????(immediate blocker)??????(root blocker)??root blocker ?????????????? 2.1 ???????????,??????,????????????? 2.2 ????????????????????(??:??I/O),??????,????????????????,?????????,????????????? ??????????, oracle??????????? ???????????11g RAC???? hang????hang ?????????? 1.?????????????hang analyze dump ??? 2.????hang analyze dump??(?????) 3. ??????dump??,??????????hang? 4. ??????????hang??? ???,??????????????? ??1: ORACLE ??????????,????? hang analysis cache,???????hang analyze dump i?????????????????????????? ??2:oracle ?????hang analyze ??,??,HM?????RAC??????,hang analyze??????????????,??????dump ????????DIA0(?????11g????)???????3????????hang analyze dump, ?10 ???????hang analyze dump? ??3:??,????????hang analyze dump ??,??,??????????????DIA0??,???????hang ?????,??RAC???,??hang????????????????,??????????DIA0 ????master,???????????????????11g??,?????????DIA0?????HM?master?????,?????????????,?(master)DIA0 ???????????????????? ??hang???,HM????????????,?HM?????hang analyze dump(?30???????,????????)?,??????????????????(???????open chain),????????????????(??,???????????),??,???????,?????????hang??????????????,?????????????????,???????????(open chain)??????,???????????????????hang.??,????(dead lock)????,????????,???????????????????????????? Normal 0 7.8 ? 0 2 false false false EN-US ZH-CN X-NONE MicrosoftInternetExplorer4 DefSemiHidden="true" DefQFormat="false" DefPriority="99" LatentStyleCount="267" UnhideWhenUsed="false" QFormat="true" Name="Normal"/ UnhideWhenUsed="false" QFormat="true" Name="heading 1"/ UnhideWhenUsed="false" QFormat="true" Name="Title"/ UnhideWhenUsed="false" QFormat="true" Name="Subtitle"/ UnhideWhenUsed="false" QFormat="true" Name="Strong"/ UnhideWhenUsed="false" QFormat="true" Name="Emphasis"/ UnhideWhenUsed="false" Name="Table Grid"/ UnhideWhenUsed="false" QFormat="true" Name="No Spacing"/ UnhideWhenUsed="false" Name="Light Shading"/ UnhideWhenUsed="false" Name="Light List"/ UnhideWhenUsed="false" Name="Light Grid"/ UnhideWhenUsed="false" Name="Medium Shading 1"/ UnhideWhenUsed="false" Name="Medium Shading 2"/ UnhideWhenUsed="false" Name="Medium List 1"/ UnhideWhenUsed="false" Name="Medium List 2"/ UnhideWhenUsed="false" Name="Medium Grid 1"/ UnhideWhenUsed="false" Name="Medium Grid 2"/ UnhideWhenUsed="false" Name="Medium Grid 3"/ UnhideWhenUsed="false" Name="Dark List"/ UnhideWhenUsed="false" Name="Colorful Shading"/ UnhideWhenUsed="false" Name="Colorful List"/ UnhideWhenUsed="false" Name="Colorful Grid"/ UnhideWhenUsed="false" Name="Light Shading Accent 1"/ UnhideWhenUsed="false" Name="Light List Accent 1"/ UnhideWhenUsed="false" Name="Light Grid Accent 1"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 1"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 1"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 1"/ UnhideWhenUsed="false" QFormat="true" Name="List Paragraph"/ UnhideWhenUsed="false" QFormat="true" Name="Quote"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Quote"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 1"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 1"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 1"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 1"/ UnhideWhenUsed="false" Name="Dark List Accent 1"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 1"/ UnhideWhenUsed="false" Name="Colorful List Accent 1"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 1"/ UnhideWhenUsed="false" Name="Light Shading Accent 2"/ UnhideWhenUsed="false" Name="Light List Accent 2"/ UnhideWhenUsed="false" Name="Light Grid Accent 2"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 2"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 2"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 2"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 2"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 2"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 2"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 2"/ UnhideWhenUsed="false" Name="Dark List Accent 2"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 2"/ UnhideWhenUsed="false" Name="Colorful List Accent 2"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 2"/ UnhideWhenUsed="false" Name="Light Shading Accent 3"/ UnhideWhenUsed="false" Name="Light List Accent 3"/ UnhideWhenUsed="false" Name="Light Grid Accent 3"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 3"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 3"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 3"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 3"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 3"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 3"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 3"/ UnhideWhenUsed="false" Name="Dark List Accent 3"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 3"/ UnhideWhenUsed="false" Name="Colorful List Accent 3"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 3"/ UnhideWhenUsed="false" Name="Light Shading Accent 4"/ UnhideWhenUsed="false" Name="Light List Accent 4"/ UnhideWhenUsed="false" Name="Light Grid Accent 4"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 4"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 4"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 4"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 4"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 4"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 4"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 4"/ UnhideWhenUsed="false" Name="Dark List Accent 4"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 4"/ UnhideWhenUsed="false" Name="Colorful List Accent 4"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 4"/ UnhideWhenUsed="false" Name="Light Shading Accent 5"/ UnhideWhenUsed="false" Name="Light List Accent 5"/ UnhideWhenUsed="false" Name="Light Grid Accent 5"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 5"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 5"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 5"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 5"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 5"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 5"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 5"/ UnhideWhenUsed="false" Name="Dark List Accent 5"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 5"/ UnhideWhenUsed="false" Name="Colorful List Accent 5"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 5"/ UnhideWhenUsed="false" Name="Light Shading Accent 6"/ UnhideWhenUsed="false" Name="Light List Accent 6"/ UnhideWhenUsed="false" Name="Light Grid Accent 6"/ UnhideWhenUsed="false" Name="Medium Shading 1 Accent 6"/ UnhideWhenUsed="false" Name="Medium Shading 2 Accent 6"/ UnhideWhenUsed="false" Name="Medium List 1 Accent 6"/ UnhideWhenUsed="false" Name="Medium List 2 Accent 6"/ UnhideWhenUsed="false" Name="Medium Grid 1 Accent 6"/ UnhideWhenUsed="false" Name="Medium Grid 2 Accent 6"/ UnhideWhenUsed="false" Name="Medium Grid 3 Accent 6"/ UnhideWhenUsed="false" Name="Dark List Accent 6"/ UnhideWhenUsed="false" Name="Colorful Shading Accent 6"/ UnhideWhenUsed="false" Name="Colorful List Accent 6"/ UnhideWhenUsed="false" Name="Colorful Grid Accent 6"/ UnhideWhenUsed="false" QFormat="true" Name="Subtle Emphasis"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Emphasis"/ UnhideWhenUsed="false" QFormat="true" Name="Subtle Reference"/ UnhideWhenUsed="false" QFormat="true" Name="Intense Reference"/ UnhideWhenUsed="false" QFormat="true" Name="Book Title"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:????; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.5pt; mso-bidi-font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:??; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-font-kerning:1.0pt;} ??4: ???hang??????,??hang???????????????HM ??,????hang?????????????,??HM???????hang. 1. ??????????????????hang??,??:asm?????? 2. ????????????,??:TX?? 3. ???? 4. ???????????:???????“log file switch ”(?????????????????filesystem??????????HM????????,hang??????????)? ??,hang?HM???????,??HM?????????? ???HM???????,??????????????????,?????????oracle ???????,?????????crash???,HM???hang???,??????????????????"_hang_resolution_scope" ???,??????????off(???,????HM?????hang),process(??HM??????,??????????????),instance(??HM??????,??????????????????????????)? ??,????HM ????????trace ?????????? ??: _hang_resolution=TRUE ?? FALSE?????????HM????hang? _hang_resolution_scope=OFF,PORCESS?? INSTANCE?????????HM???????? _hang_detection= <number>? HM??hang?????,????30(?)? ??????????,???????????,??“Oracle 11g ??? – HM(Hang Manager)??"?

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• Java EE 6????????????????????????? ????????????????Oracle WebLogic Server 12c Forum?????|WebLogic Channel|??????

  - by ???02

  Java EE 6?????????????????????????????Oracle WebLogic Server 12c??????????????????????????????????????? 1?25????????Oracle WebLogic Server 12c Forum - ????????Java??????????? -??????????·?????????WebLogic Server 12c??????? Java EE 6?? ~Java EE 6???????????????????~??????????????UFJ???????????????????????????????????????Publickey ??????Java EE 6????WebLogic Server 12c???????????????(???)??2?(?????)????WebLogic Server 12c?????????　???·????????????????Java EE?????????????????????????????????????????????????????Java EE 6???????????????????????Java EE 6???????????WebLogic Server 12c?????????????????????????????　??????????UFJ??????????????????????????????10????????WebLogic Server??????????????????????????????Java?????????????????·????????????????????????????????????????????????????WebLogic Server??????????????　????????????WebLogic Server???????2?????????????Java EE 6???WebLogic Server 12c?????????????????????????????????????????????????????????????　????????????????????????????????????????????????????????????Java EE??????????????????????????Java EE 6??????????????????????????????????????????????????????????????????????????????????????(???)¦??????UFJ??????????????????????·?????WebLogic Server????????――????? ?????? ????? 2011?????　???????????????????Java EE 6????????????????????????????????·???????GlassFish?????????WebLogic Server?Java EE 6??????????????????????????????　????????·??????·?????Java EE 6??????????????????????·??????WebLogic Server???????????????????????????????????·?????????????????????????????????????????????????????????????????(???)?????Java EE???????　2011?10???????JavaOne 2011??Java EE 7????????????????????????????????????????????????????Java EE??????????????????????¦?????JavaOne 2011??Java/Java EE????????!――???????????????!!　Publickey??????2011??Java????????????????Amazon?Heroku????????·??????Java?????????????　??????????????????Java EE????????Spring????????????????8????Twitter?Ruby on Rails??JVM??????????????JVM?????????????????????????????????10??JavaOne?Java EE 7??????PaaS??????????????????????????????????·????????????????????????Java???????????Spring?????????????????????????????Java EE????????????????????????(???)　?????Java EE????????????????????????????　?????JavaServer Faces(JSF) 2?Java Persistence API(JPA)????????????????????????????????????????????????????????????????(???)　????????????????????????????????????????????????????·???????????????????????·???????????????????　????????Java EE?????????????????????????????????·????????????????????????·?????????????????????????????????????????????????????????????????????????????????????????Java EE??????????????????????????????????????????????????????????????????????????????????????????????????Java EE?????????????????????????¦?????WebLogic & Java EE???????????????　?????????Java EE?????????????　?????????????????????????????????????????????????????????????????????????????????????????????　?????????????????????????????????????????????????????????????????????????????????????(???)　??????????????????????????????????????　?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????(???)　???????????????Web??????????????????????????????????????????????????????????????????????????????????????????????????????????????(???)Java EE 6??????????　??????????????????????????????????????????????????????????Java EE 6????????????????WebLogic Server 12c????????????　?Java EE???????????????Java EE 6?????????????????????"??????"?????????????????????????????????????????????????????????????????????????????Java EE 6??????????????????(???)　?WebLogic Server 12c????????????Java EE 6????????????????????????????????Java EE 6????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????(???)　??????Java EE 6????????????????????????????????????????????????????????????????????????????????　??????????????????"???"???????????????Java EE???????????????????????????????"??"?"??"????????????????????????????????????????????????????????"??"????????????????"??"??????????????????????????????????????????????????????????????"??"????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????(???)　??????????????????????????????????????????????????????????????　????????????????????????????????????????????????????????????????????????????????????????????????????????????????????IT????????????????????????????????????????????????????(???)　????????3??????Java EE 6???WebLogic Server 12c????????????????Oracle WebLogic Server 12c Forum - ????????Java??????????? -????????????????????????????????????????Java EE 6????????????????Java EE??????????????????????????????????????

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• When would isSearchable return false for an Oracle JDBC column?

  - by Ian Varley

  In what cases would a call to java.sql.ResultSetMetaData.isSearchable(int col) return false for an Oracle database? The documentation for the method doesn't really answer the question: "Indicates whether the designated column can be used in a where clause." I can think of only one case - when the column is the result of an aggregate function (in which case it would have to be part of a HAVING filter, not a WHERE filter). Are there any other cases?

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• Linux-Containers — Part 1: Overview

  - by Lenz Grimmer

  "Containers" by Jean-Pierre Martineau (CC BY-NC-SA 2.0). Linux Containers (LXC) provide a means to isolate individual services or applications as well as of a complete Linux operating system from other services running on the same host. To accomplish this, each container gets its own directory structure, network devices, IP addresses and process table. The processes running in other containers or the host system are not visible from inside a container. Additionally, Linux Containers allow for fine granular control of resources like RAM, CPU or disk I/O. Generally speaking, Linux Containers use a completely different approach than "classicial" virtualization technologies like KVM or Xen (on which Oracle VM Server for x86 is based on). An application running inside a container will be executed directly on the operating system kernel of the host system, shielded from all other running processes in a sandbox-like environment. This allows a very direct and fair distribution of CPU and I/O-resources. Linux containers can offer the best possible performance and several possibilities for managing and sharing the resources available. Similar to Containers (or Zones) on Oracle Solaris or FreeBSD jails, the same kernel version runs on the host as well as in the containers; it is not possible to run different Linux kernel versions or other operating systems like Microsoft Windows or Oracle Solaris for x86 inside a container. However, it is possible to run different Linux distribution versions (e.g. Fedora Linux in a container on top of an Oracle Linux host), provided it supports the version of the Linux kernel that runs on the host. This approach has one caveat, though - if any of the containers causes a kernel crash, it will bring down all other containers (and the host system) as well. For example, Oracle's Unbreakable Enterprise Kernel Release 2 (2.6.39) is supported for both Oracle Linux 5 and 6. This makes it possible to run Oracle Linux 5 and 6 container instances on top of an Oracle Linux 6 system. Since Linux Containers are fully implemented on the OS level (the Linux kernel), they can be easily combined with other virtualization technologies. It's certainly possible to set up Linux containers within a virtualized Linux instance that runs inside Oracle VM Server for Oracle VM Virtualbox. Some use cases for Linux Containers include: Consolidation of multiple separate Linux systems on one server: instances of Linux systems that are not performance-critical or only see sporadic use (e.g. a fax or print server or intranet services) do not necessarily need a dedicated server for their operations. These can easily be consolidated to run inside containers on a single server, to preserve energy and rack space. Running multiple instances of an application in parallel, e.g. for different users or customers. Each user receives his "own" application instance, with a defined level of service/performance. This prevents that one user's application could hog the entire system and ensures, that each user only has access to his own data set. It also helps to save main memory — if multiple instances of a same process are running, the Linux kernel can share memory pages that are identical and unchanged across all application instances. This also applies to shared libraries that applications may use, they are generally held in memory once and mapped to multiple processes. Quickly creating sandbox environments for development and testing purposes: containers that have been created and configured once can be archived as templates and can be duplicated (cloned) instantly on demand. After finishing the activity, the clone can safely be discarded. This allows to provide repeatable software builds and test environments, because the system will always be reset to its initial state for each run. Linux Containers also boot significantly faster than "classic" virtual machines, which can save a lot of time when running frequent build or test runs on applications. Safe execution of an individual application: if an application running inside a container has been compromised because of a security vulnerability, the host system and other containers remain unaffected. The potential damage can be minimized, analyzed and resolved directly from the host system. Note: Linux Containers on Oracle Linux 6 with the Unbreakable Enterprise Kernel Release 2 (2.6.39) are still marked as Technology Preview - their use is only recommended for testing and evaluation purposes. The Open-Source project "Linux Containers" (LXC) is driving the development of the technology behind this, which is based on the "Control Groups" (CGroups) and "Name Spaces" functionality of the Linux kernel. Oracle is actively involved in the Linux Containers development and contributes patches to the upstream LXC code base. Control Groups provide means to manage and monitor the allocation of resources for individual processes or process groups. Among other things, you can restrict the maximum amount of memory, CPU cycles as well as the disk and network throughput (in MB/s or IOP/s) that are available for an application. Name Spaces help to isolate process groups from each other, e.g. the visibility of other running processes or the exclusive access to a network device. It's also possible to restrict a process group's access and visibility of the entire file system hierarchy (similar to a classic "chroot" environment). CGroups and Name Spaces provide the foundation on which Linux containers are based on, but they can actually be used independently as well. A more detailed description of how Linux Containers can be created and managed on Oracle Linux will be explained in the second part of this article. Additional links related to Linux Containers: OTN Article: The Role of Oracle Solaris Zones and Linux Containers in a Virtualization Strategy Linux Containers on Wikipedia - Lenz Grimmer Follow me on: Personal Blog | Facebook | Twitter | Linux Blog |

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• Finding the Value in SOA by Stephen Bennett

  - by J Swaroop

  Here's an excerpt from a very interesting article on CIO update titled "Finding the value in SOA" by Stephen Bennett of Oracle "Because of this, SOA must not be seen as a solution development approach that starts and ends once a solution is delivered. It must be seen as an on-going process that, when coupled with a strategic framework, can change and evolve with the business over time. Unfortunately, many enterprises adopt SOA without utilizing a strategic framework, causing a host of challenges for their business. Just a few of the challenges I have seen include: More complexity and moving parts Increased costs Projects taking longer than before Solutions more fragile than ever Little or no agility Difficulty identifying and discovering services Exponentially growing governance challenges Limited service re-use Duplication of effort leading to service sprawl Multiple siloed technology focused SOAs Funding for service oriented projects being cut" Read the complete article

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• New Version: ZFS RAID Calculator v7

  - by uwes

  New version available now. ZFS RAID Calculator v7 on eSTEP portal. The Tool calculates key capacity parameter like  number of Vdev's, number of spares, number of data drives, raw RAID capacity(TB), usable capacity (TiB) and (TB) according the different possible  RAID types for a given ZS3 configuration. Updates included in v7: added an open office version compatible with MacOS included the obsolete drives as options for upgrade calculations simplified the color scheme and tweaked the formulas for better compatibility The spreadsheet can be downloaded from eSTEP portal. URL: http://launch.oracle.com/ PIN: eSTEP_2011 The material can be found under tab eSTEP Download.

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• Panduit Delivers on the Digital Business Promise

  - by Kellsey Ruppel

  How a 60-Year-Old Company Transformed into a Modern Digital BusinessConnecting with audiences through a robust online experience across multiple channels and devices is a nonnegotiable requirement in today’s digital world. Companies need a digital platform that helps them create, manage, and integrate processes, content, analytics, and more.Panduit, a company founded nearly 60 years ago, needed to simplify and modernize its enterprise application and infrastructure to position itself for long-term growth. Learn how it transformed into a digital business using Oracle WebCenter and Oracle Business Process Management. Join this webcast for an in-depth look at how these Oracle technologies helped Panduit: Increase self-service activity on their portal by 75% Improve number and quality of sales leads through increased customer interactions and registration over the web and mobile Create multichannel self-service interactions and content-enabled business processes Register now for this webcast. Register Now Presented by:Andy KershawSenior Director, Oracle WebCenter, Oracle BPM and Oracle Social Network Product Management, OracleVidya IyerIT Delivery Manager, PanduitPatrick GarciaIT Solutions Architect, Panduit Copyright © 2014, Oracle Corporation and/or its affiliates.All rights reserved. Contact Us | Legal Notices and Terms of Use | Privacy Statement

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• Smart Grid Gurus

  - by caroline.yu

  Join Paul Fetherland, AMI director at Hawaiian Electric Company (HECO) and Keith Sturkie, vice president of Information Technology, Mid-Carolina Electric Cooperative (MCEC) on Thursday, April 29 at 12 p.m. EDT for the free "Smart Grid Gurus" Webcast. In this Webcast, underwritten by Oracle Utilities, Intelligent Utility will profile Paul Fetherland and Keith Sturkie to examine how they ended up in their respective positions and how they are making smarter grids a reality at their companies. By attending, you will: Gain insight from the paths taken and lessons learned by HECO and MCEC as these two utilities add more grid intelligence to their operations Identify the keys to driving AMI deployment, increasing operational and productivity gains, and targeting new goals on the technology roadmap Learn why HECO is taking a careful, measured approach to AMI deployment, and how Hawaii's established renewable portfolio standard of 40% and an energy efficiency standard of 30%, both by 2030, impact its efforts Discover how MCEC's 45,000-meter AMI deployment, completed in 2005, reduced field trips for high-usage complaints by 90% in the first year, and MCEC's immediate goals for future technology implementation To register, please follow this link.

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• ETPM/OUAF 2.3.1 Framework Overview - Session 1

  - by MHundal

  A number of sessions are planned to review the ETPM (OUAF) 2.3.1 Framework.  These sessions will include an overview of the Navigation, Portals, Zones, Business Objects, Business Services, Algorithms, Scripts, etc.. Session 1 includes an overview of the standards in ETPM 2.3.1 Navigation and changes in the configuration and options for Portals and Zones.  Session 1 starts to look at the configuration of Business Objects.  The next session will provide an in-depth explanation for the configuration of Business Objects.  Click on the link below for Session 1 (45 minutes) that provides an overview of the changes in Navigation, general standards, changes in Portals/Zones configuration and a high-level overview of Business Objects. To stream the recording:   https://oracletalk.webex.com/oracletalk/ldr.php?AT=pb&SP=MC&rID=70387157&rKey=f791a7285affeb25 To download the recording: https://oracletalk.webex.com/oracletalk/lsr.php?AT=dw&SP=MC&rID=70387157&rKey=0be61590fd72d20e For additional questions, please contact [email protected].

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• How to Convert a PFX Certificate into a JKS Certificate to configure it on WebLogic

  - by adejuanc

  To convert a pfx cert file to a jks file, please follow these instructions: 1. Set up the environment for the domain, by executing the setDomainEnv.sh script, typically located at $DOMAIN_HOME/bin. $ . ./setDomainEnv.sh 2. Use OpenSSL to check the pfx certificate's content. $ openssl pkcs12 -in <certificate.pfx> -out KEYSTORE.pem -nodesAt this point, a password for the pfx file will be requested. Expected output: $ openssl pkcs12 -in <certificate.pfx> -out KEYSTORE.pem -nodesEnter Import Password:MAC verified OK3. Open KEYSTORE.pem file, from step 2. This should look similar to this:You will find three certificates on it and the private key: Bag Attributes Microsoft Local Key set: <No Values> localKeyID: 01 00 00 00 friendlyName: le-36c42c6e-ec49-413c-891e-591f7e3dd306 Microsoft CSP Name: Microsoft RSA SChannel Cryptographic ProviderKey Attributes X509v3 Key Usage: 10-----BEGIN RSA PRIVATE KEY-----MIIEpQIBAAKCAQEAtPwoO3eOwSyOapzZgcDnQOH27cOaaejHtNh921Pd+U4N+dlm...EDITING...R5rsB00Yk1/2W9UqD9Nn7cDuMdilS8g9CUqnnSlDkSG0AX67auKUAcI=-----END RSA PRIVATE KEY-----Bag Attributes localKeyID: 01 00 00 00 friendlyName: *.something.comsubject=/serialNumber=sj6QjpTjKcpQGZ9QqWO-pFvsakS1t8MV/C=US/ST=Missouri/L=CHESTERFIELD/O=Oracle_Corp, Inc./OU=Oracle/CN=*.something.comissuer=/C=US/O=GeoTrust, Inc./CN=GeoTrust SSL CA-----BEGIN CERTIFICATE-----MIIErzCCA5egAwIBAgIDAIH6MA0GCSqGSIb3DQEBBQUAMEAxCzAJBgNVBAYTAlVT...EDITING...wA5JxaU55teoWkuiAaYRQpuLepJfzw+qMk5i5FpMRbVMMfkcBusGtdW5OrAoYDL94rgR-----END CERTIFICATE-----Bag Attributes friendlyName: GeoTrust Global CAsubject=/C=US/O=GeoTrust Inc./CN=GeoTrust Global CAissuer=/C=US/O=GeoTrust Inc./CN=GeoTrust Global CA-----BEGIN CERTIFICATE-----MIIDVDCCAjygAwIBAgIDAjRWMA0GCSqGSIb3DQEBBQUAMEIxCzAJBgNVBAYTAlVT...EDITING...5fEWCRE11azbJHFwLJhWC9kXtNHjUStedejV0NxPNO3CBWaAocvmMw==-----END CERTIFICATE-----Bag Attributes: <Empty Attributes>subject=/C=US/O=GeoTrust, Inc./CN=GeoTrust SSL CAissuer=/C=US/O=GeoTrust Inc./CN=GeoTrust Global CA-----BEGIN CERTIFICATE-----MIID2TCCAsGgAwIBAgIDAjbQMA0GCSqGSIb3DQEBBQUAMEIxCzAJBgNVBAYTAlVT...EDITING...TpnKXKBuervdo5AaRTPvvz7SBMS24CqFZUE+ENQ=-----END CERTIFICATE-----4. Identify and store contents from KEYSTORE.pem certificate, to proceed and create jks files:At this point, you will find three certificates on KEYSTORE.pem and the private key. 4.1 Private Key.To identify the private key, look for the following headings: -----BEGIN RSA PRIVATE KEY----------END RSA PRIVATE KEY-----Both above mentioned tags will be surrounded the private key. Go ahead and save the content of it into a file called: my_key_pk.pem. This has to include the headings. Expected file: -----BEGIN RSA PRIVATE KEY-----MIIEpQIBAAKCAQEAtPwoO3eOwSyOapzZgcDnQOH27cOaaejHtNh921Pd+U4N+dlm...EDIT...Y4ZrW12PRa9/EOBGTG5teKAEada/K4yKReTyQQAGq6j5RjErmuuKkKgPGMSCjvMSR5rsB00Yk1/2W9UqD9Nn7cDuMdilS8g9CUqnnSlDkSG0AX67auKUAcI=-----END RSA PRIVATE KEY-----4.2 Root Certificate.To identify the Root Certificate, look for the following headings: subject=/C=US/O=GeoTrust Inc./CN=GeoTrust Global CA issuer=/C=US/O=GeoTrust Inc./CN=GeoTrust Global CA Subject and issuer must be the same. Go ahead and save the content of it into a file called: my_key_root.pem. Include all the content from BEGIN CERTIFICATE TO END CERTIFICATE, both included.4.3 Intermediate Certificate.To identify an Intermediate Certificate, look for the following heading: subject=/C=US/O=GeoTrust, Inc./CN=GeoTrust SSL CAissuer=/C=US/O=GeoTrust Inc./CN=GeoTrust Global CA Subject and issuer are different only on the CN. Go ahead and save the content of it into a file called: my_key_intermediate.pem. Include all the content from BEGIN CERTIFICATE TO END CERTIFICATE, both included. NOTE: This certificate is optional and there are some cases where it'll not be present. If this is the case, go ahead and skip this step. In any other case, this needs to be added to the identity keystore jks file. 4.4 Server Certificate. To identify a Server Certificate, look for the following heading: friendlyName: some.thing.comsubject=/serialNumber=sj6QjpTjKcpQGZ9QqWO-pFvsakS1t8MV/C=US/ST=Missouri/L=CHESTERFIELD/O=Oracle_Corp, Inc./OU=Oracle/CN=some.thing.com        A server certificate includes a heading called Friendly Name. Go ahead and save the content of it into a file called: my_key_crt.pem. Include all the content from BEGIN CERTIFICATE TO END CERTIFICATE, both included.5. Create a Trust Keystore and import the Root certificate into it. $ keytool -import -trustcacerts -file my_key_root.pem -alias my_key_root -keystore my_key_trust.jks -storepass <store_pass> -keypass <key_pass>Expected Output: Certificate already exists in system-wide CA keystore under alias <geotrustglobalca> Do you still want to add it to your own keystore? [no]: yes Certificate was added to keystore6. Generate an Identity Keystore and import Server into it. $java utils.ImportPrivateKey -keystore my_key_identity.jks -storepass <store_pass> -storetype JKS -keypass <key_pass> -alias server_identity -certfile my_key_crt.pem -keyfile my_key_pk.pem -keyfilepass <pfx_password> With these instructions, two jks files will be produced: my_key_identity.jks my_key_trust.jks With both files, the next step is to configure Custom Identity and Custom Trust on WebLogic Server.

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• Talking JavaOne with Rock Star Martijn Verburg

  - by Janice J. Heiss

  JavaOne Rock Stars, conceived in 2005, are the top-rated speakers at each JavaOne Conference. They are awarded by their peers, who, through conference surveys, recognize them for their outstanding sessions and speaking ability. Over the years many of the world’s leading Java developers have been so recognized. Martijn Verburg has, in recent years, established himself as an important mover and shaker in the Java community. His “Diabolical Developer” session at the JavaOne 2011 Conference got people’s attention by identifying some of the worst practices Java developers are prone to engage in. Among other things, he is co-leader and organizer of the thriving London Java User Group (JUG) which has more than 2,500 members, co-represents the London JUG on the Executive Committee of the Java Community Process, and leads the global effort for the Java User Group “Adopt a JSR” and “Adopt OpenJDK” programs. Career highlights include overhauling technology stacks and SDLC practices at Mizuho International, mentoring Oracle on technical community management, and running off shore development teams for AIG. He is currently CTO at jClarity, a start-up focusing on automating optimization for Java/JVM related technologies, and Product Advisor at ZeroTurnaround. He co-authored, with Ben Evans, "The Well-Grounded Java Developer" published by Manning and, as a leading authority on technical team optimization, he is in high demand at major software conferences.Verburg is participating in five sessions, a busy man indeed. Here they are: CON6152 - Modern Software Development Antipatterns (with Ben Evans) UGF10434 - JCP and OpenJDK: Using the JUGs’ “Adopt” Programs in Your Group (with Csaba Toth) BOF4047 - OpenJDK Building and Testing: Case Study—Java User Group OpenJDK Bugathon (with Ben Evans and Cecilia Borg) BOF6283 - 101 Ways to Improve Java: Why Developer Participation Matters (with Bruno Souza and Heather Vancura-Chilson) HOL6500 - Finding and Solving Java Deadlocks (with Heinz Kabutz, Kirk Pepperdine, Ellen Kraffmiller and Henri Tremblay) When I asked Verburg about the biggest mistakes Java developers tend to make, he listed three: A lack of communication -- Software development is far more a social activity than a technical one; most projects fail because of communication issues and social dynamics, not because of a bad technical decision. Sadly, many developers never learn this lesson. No source control -- Developers simply storing code in local filesystems and emailing code in order to integrate Design-driven Design -- The need for some developers to cram every design pattern from the Gang of Four (GoF) book into their source code All of which raises the question: If these practices are so bad, why do developers engage in them? “I've seen a wide gamut of reasons,” said Verburg, who lists them as: * They were never taught at high school/university that their bad habits were harmful.* They weren't mentored in their first professional roles.* They've lost passion for their craft.* They're being deliberately malicious!* They think software development is a technical activity and not a social one.* They think that they'll be able to tidy it up later.A couple of key confusions and misconceptions beset Java developers, according to Verburg. “With Java and the JVM in particular I've seen a couple of trends,” he remarked. “One is that developers think that the JVM is a magic box that will clean up their memory, make their code run fast, as well as make them cups of coffee. The JVM does help in a lot of cases, but bad code can and will still lead to terrible results! The other trend is to try and force Java (the language) to do something it's not very good at, such as rapid web development. So you get a proliferation of overly complex frameworks, libraries and techniques trying to get around the fact that Java is a monolithic, statically typed, compiled, OO environment. It's not a Golden Hammer!”I asked him about the keys to running a good Java User Group. “You need to have a ‘Why,’” he observed. “Many user groups know what they do (typically, events) and how they do it (the logistics), but what really drives users to join your group and to stay is to give them a purpose. For example, within the LJC we constantly talk about the ‘Why,’ which in our case is several whys:* Re-ignite the passion that developers have for their craft* Raise the bar of Java developers in London* We want developers to have a voice in deciding the future of Java* We want to inspire the next generation of tech leaders* To bring the disparate tech groups in London together* So we could learn from each other* We believe that the Java ecosystem forms a cornerstone of our society today -- we want to protect that for the futureLooking ahead to Java 8 Verburg expressed excitement about Lambdas. “I cannot wait for Lambdas,” he enthused. “Brian Goetz and his group are doing a great job, especially given some of the backwards compatibility that they have to maintain. It's going to remove a lot of boiler plate and yet maintain readability, plus enable massive scaling.”Check out Martijn Verburg at JavaOne if you get a chance, and, stay tuned for a longer interview yours truly did with Martijn to be publish on otn/java some time after JavaOne. Originally published on blogs.oracle.com/javaone.

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• EM12c Release 4: Cloud Control to Major Tom...

  - by abulloch

  With the latest release of Enterprise Manager 12c, Release 4 (12.1.0.4) the EM development team has added new functionality to assist the EM Administrator to monitor the health of the EM infrastructure.   Taking feedback delivered from customers directly and through customer advisory boards some nice enhancements have been made to the “Manage Cloud Control” sections of the UI, commonly known in the EM community as “the MTM pages” (MTM stands for Monitor the Monitor).  This part of the EM Cloud Control UI is viewed by many as the mission control for EM Administrators. In this post we’ll highlight some of the new information that’s on display in these redesigned pages and explain how the information they present can help EM administrators identify potential bottlenecks or issues with the EM infrastructure. The first page we’ll take a look at is the newly designed Repository information page.  You can get to this from the main Setup menu, through Manage Cloud Control, then Repository.  Once this page loads you’ll see the new layout that includes 3 tabs containing more drill-down information. The Repository Tab The first tab, Repository, gives you a series of 6 panels or regions on screen that display key information that the EM Administrator needs to review from time to time to ensure that their infrastructure is in good health. Rather than go through every panel let’s call out a few and let you explore the others later yourself on your own EM site.  Firstly, we have the Repository Details panel. At a glance the EM Administrator can see the current version of the EM repository database and more critically, three important elements of information relating to availability and reliability :- Is the database in Archive Log mode ? Is the database using Flashback ? When was the last database backup taken ? In this test environment above the answers are not too worrying, however, Production environments should have at least Archivelog mode enabled, Flashback is a nice feature to enable prior to upgrades (for fast rollback) and all Production sites should have a backup.  In this case the backup information in the Control file indicates there’s been no recorded backups taken. The next region of interest to note on this page shows key information around the Repository configuration, specifically, the initialisation parameters (from the spfile). If you’re storing your EM Repository in a Cluster Database you can view the parameters on each individual instance using the Instance Name drop-down selector in the top right of the region. Additionally, you’ll note there is now a check performed on the active configuration to ensure that you’re using, at the very least, Oracle minimum recommended values.  Should the values in your EM Repository not meet these requirements it will be flagged in this table with a red X for non-compliance.  You can of-course change these values within EM by selecting the Database target and modifying the parameters in the spfile (and optionally, the run-time values if the parameter allows dynamic changes). The last region to call out on this page before moving on is the new look Repository Scheduler Job Status region. This region is an update of a similar region seen on previous releases of the MTM pages in Cloud Control but there’s some important new functionality that’s been added that customers have requested. First-up - Restarting Repository Jobs.  As you can see from the graphic, you can now optionally select a job (by selecting the row in the UI table element) and click on the Restart Job button to take care of any jobs which have stopped or stalled for any reason.  Previously this needed to be done at the command line using EMDIAG or through a PL/SQL package invocation.  You can now take care of this directly from within the UI. Next, you’ll see that a feature has been added to allow the EM administrator to customise the run-time for some of the background jobs that run in the Repository.  We heard from some customers that ensuring these jobs don’t clash with Production backups, etc is a key requirement.  This new functionality allows you to select the pencil icon to edit the schedule time for these more resource intensive background jobs and modify the schedule to avoid clashes like this. Moving onto the next tab, let’s select the Metrics tab. The Metrics Tab There’s some big changes here, this page contains new information regions that help the Administrator understand the direct impact the in-bound metric flows are having on the EM Repository.  Many customers have provided feedback that they are in the dark about the impact of adding new targets or large numbers of new hosts or new target types into EM and the impact this has on the Repository.  This page helps the EM Administrator get to grips with this.  Let’s take a quick look at two regions on this page. First-up there’s a bubble chart showing a comprehensive view of the top resource consumers of metric data, over the last 30 days, charted as the number of rows loaded against the number of collections for the metric.  The size of the bubble indicates a relative volume.  You can see from this example above that a quick glance shows that Host metrics are the largest inbound flow into the repository when measured by number of rows.  Closely following behind this though are a large number of collections for Oracle Weblogic Server and Application Deployment.  Taken together the Host Collections is around 0.7Mb of data.  The total information collection for Weblogic Server and Application Deployments is 0.38Mb and 0.37Mb respectively. If you want to get this information breakdown on the volume of data collected simply hover over the bubble in the chart and you’ll get a floating tooltip showing the information. Clicking on any bubble in the chart takes you one level deeper into a drill-down of the Metric collection. Doing this reveals the individual metric elements for these target types and again shows a representation of the relative cost - in terms of Number of Rows, Number of Collections and Storage cost of data for each Metric type. Looking at another panel on this page we can see a different view on this data. This view shows a view of the Top N metrics (the drop down allows you to select 10, 15 or 20) and sort them by volume of data.  In the case above we can see the largest metric collection (by volume) in this case (over the last 30 days) is the information about OS Registered Software on a Host target. Taken together, these two regions provide a powerful tool for the EM Administrator to understand the potential impact of any new targets that have been discovered and promoted into management by EM12c.  It’s a great tool for identifying the cause of a sudden increase in Repository storage consumption or Redo log and Archive log generation. Using the information on this page EM Administrators can take action to mitigate any load impact by deploying monitoring templates to the targets causing most load if appropriate.   The last tab we’ll look at on this page is the Schema tab. The Schema Tab Selecting this tab brings up a window onto the SYSMAN schema with a focus on Space usage in the EM Repository.  Understanding what tablespaces are growing, at what rate, is essential information for the EM Administrator to stay on top of managing space allocations for the EM Repository so that it works as efficiently as possible and performs well for the users.  Not least because ensuring storage is managed well ensures continued availability of EM for monitoring purposes. The first region to highlight here shows the trend of space usage for the tablespaces in the EM Repository over time.  You can see the upward trend here showing that storage in the EM Repository is being consumed on an upward trend over the last few days here. This is normal as this EM being used here is brand new with Agents being added daily to bring targets into monitoring.  If your Enterprise Manager configuration has reached a steady state over a period of time where the number of new inbound targets is relatively small, the metric collection settings are fairly uniform and standardised (using Templates and Template Collections) you’re likely to see a trend of space allocation that plateau’s. The table below the trend chart shows the Top 20 Tables/Indexes sorted descending by order of space consumed.  You can switch the trend view chart and corresponding detail table by choosing a different tablespace in the EM Repository using the drop-down picker on the top right of this region. The last region to highlight on this page is the region showing information about the Purge policies in effect in the EM Repository. This information is useful to illustrate to EM Administrators the default purge policies in effect for the different categories of information available in the EM Repository.  Of course, it’s also been a long requested feature to have the ability to modify these default retention periods.  You can also do this using this screen.  As there are interdependencies between some data elements you can’t modify retention policies on a feature by feature basis.  Instead, retention policies take categories of information and bundles them together in Groups.  Retention policies are modified at the Group Level.  Understanding the impact of this really deserves a blog post all on it’s own as modifying these can have a significant impact on both the EM Repository’s storage footprint and it’s performance.  For now, we’re just highlighting the features visibility on these new pages. As a user of EM12c we hope the new features you see here address some of the feedback that’s been given on these pages over the past few releases.  We’ll look out for any comments or feedback you have on these pages ! 

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• Buffer cache spillover: only buffers

  - by Liu Maclean(???)

  ?????? (?database open)????recovery?redo??,??????????????????: > Buffer cache spillover: only 32768 of 117227 buffers available$ ????crash recovery?redo apply??????buffer cache,??buffer cache???recovery buffer? ?????recovery buffer,????????age out????????redo change??????????? ????????????recovery(???crash recovery??instance recovery),?????buffer cache ??????????????(recovery)???? ??????(lock claim phase),?????????buffer cache ??spillover??????(???swap)??????????????????,oracle???????redo change???????????buffer cache????????recovery buffer????????,???????????????????? ?????????????(spillover recovery)??????????????(?????????,?????????redo apply),???????????? ??????,??crash recovery???? buffer cache??????????; ?????????, ?????????????buffer cache????????,?????????????????????????,?????????????????db_cache_size???????,??alter database open??????(Buffer cache spillover: only 32768 of 117227 buffers available$),?????????????????? ????????buffer cache spillover,?????????10???????????????,????????alert.log 30??????????,?????spillover???hang,?????????OTN Ask Maclean

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• Egy DBA napja - Utópia, vagy sem?

  - by lsarecz

  Ma délelott a HOUG BI/DW és DB szakmai napján tartottam egy eloadást arról, hogyan kellene egy DBA-nak dolgoznia manapság. A lényeg az volt, hogy az üzlet legjobb kiszolgálása érdekében célszeru a felhasználók és az alkalmazás oldaláról megközelíteni a kérdést. Azaz monitorozzuk a felhasználók elégedettségét, majd ha valami nem stimmel fúrjunk le alsóbb rétegekbe (MW, DB, OS, HW, Storage, Network), és ott folytassuk a diagnosztikát. Meglepetésemre az eloadást követoen a DB szakosztály vezetoje úgy kommentálta az eloadást, hogy ez még utópisztikus. Ma délután egy a hallgatók között ülo üzemeltetési igazgató e-mail-ben jelezte, hogy ezzel o sem ért egyet, mert ok már most is így üzemeltetnek, még ha nem is minden elemében a Grid Control-t használják. És mi sem bizonyítja jobban, hogy ez az üzemeltetési model nem utópia, mint hogy az Oracle Enterprise Manager 11g tökéletes támogatást ad minderre. Akit ezek után érdekel az eloadásom, az innen letöltheti: 1. fele, 2. fele.

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• OTN Architect Day Headed to Reston, VA - May 16

  - by Bob Rhubart

  In 2011 OTN Architect Day made stops in Chicago, Denver, Phoenix, Redwood Shores, and Toronto. The 2012 series begins with OTN Architect Day in Reston, VA on Wednesday May 16. Registration is now open for this free event, but don't get caught napping -- seating is limited, and the event is just 5 weeks away. The information below reflects the most recent updates to the event agenda, including the addition of Oracle ACE Director Kai Yu as the guest keynote speaker. Kai is Senior System Engineer / Architect at Dell, Inc., and has been very busy of late as a speaker at various industry and Oracle User Group events. I'm very happy Kai has agreed to make the trek from his hometown in Austin, TX to share his insight at the Architect Day event in Reston.  If you're in the area, put this one on your calendar. You won't be sorry.   Venue Sheraton Reston Hotel 11810 Sunrise Valley Drive Reston, VA 20191 Event Agenda 8:30 am - 9:00 am Registration and Continental Breakfast 9:00 am - 9:15 am Welcome and Opening Comments 9:15 am - 10:00 am Engineered Systems: Oracle's Vision for the Future | Ralf Dossman Oracle's Exadata and Exalogic are impressive products in their own right. But working in combination they deliver unparalleled transaction processing performance with up to a 30x increase over existing legacy systems, with the lowest cost of ownership over a 3 or 5 year basis than any other hardware. In this session you'll learn how to leverage Oracle's Engineered Systems within your enterprise to deliver record-breaking performance at the lowest TCO. 10:00 am - 10:30 am High Availability Infrastructure for Cloud Computing | Kai Yu Infrastructure high availability is extremely critical to Cloud Computing. In a Cloud system that hosts a large number of databases and applications with different SLAs, any unplanned outage can be devastating, and even a small planned downtime may be unacceptable. This presentation will discuss various technology solutions and the related best practices that system architects should consider in cloud infrastructure design to ensure high availability. 10:30 am - 10:45 am Break 10:45 am - 11:30 am Breakout Sessions: (pick one) Innovations in Grid Computing with Oracle Coherence | Bjorn Boe Learn how Coherence can increase the availability, scalability and performance of your existing applications with its advanced low-latency data-grid technologies. Also hear some interesting industry-specific use cases that customers had implemented and how Oracle is integrating Coherence into its Enterprise Java stack. Cloud Computing - Making IT Simple | Scott Mattoon The road to Cloud Computing is not without a few bumps. This session will help to smooth out your journey by tackling some of the potential complications. We'll examine whether standardization is a prerequisite for the Cloud. We'll look at why refactoring isn't just for application code. We'll check out deployable entities and their simplification via higher levels of abstraction. And we'll close out the session with a look at engineered systems and modular clouds. 11:30 pm - 12:15 pm Breakout Sessions: (pick one) Oracle Enterprise Manager | Joe Diemer Oracle Enterprise Manager (EM) provides complete lifecycle management for the cloud - from automated cloud setup to self-service delivery to cloud operations. In this session you'll learn how to take control of your cloud infrastructure with EM features including Consolidation Planning and Self-Service provisioning with Metering and Chargeback. Come hear how Oracle is expanding its management capabilities into the cloud! Rationalization and Defense in Depth - Two Steps Closer to the Clouds | Dave Chappelle Security represents one of the biggest concerns about cloud computing. In this session we'll get past the FUD with a real-world look at some key issues. We'll discuss the infrastructure necessary to support rationalization and security services, explore architecture for defense -in-depth, and deal frankly with the good, the bad, and the ugly in Cloud security. 12:15 pm - 1:15 pm Lunch 1:40 pm - 2:00 pm Panel Discussion - Q&A 2:00 pm - 2:45 pm Breakout Sessions: (pick one) 21st Century SOA | Peter Belknap Service Oriented Architecture has evolved from concept to reality in the last decade. The right methodology coupled with mature SOA technologies has helped customers demonstrate success in both innovation and ROI. In this session you will learn how Oracle SOA Suite's orchestration, virtualization, and governance capabilities provide the infrastructure to run mission critical business and system applications. And we'll take a special look at the convergence of SOA & BPM using Oracle's Unified technology stack. Track B: Oracle Cloud Reference Architecture | Anbu Krishnaswamy Cloud initiatives are beginning to dominate enterprise IT roadmaps. Successful adoption of Cloud and the subsequent governance challenges warrant a Cloud reference architecture that is applied consistently across the enterprise. This presentation gives an overview of Oracle's Cloud Reference Architecture, which is part of the Cloud Enterprise Technology Strategy (ETS). Concepts covered include common management layer capabilities, service models, resource pools, and use cases. 2:45 pm - 3:00 pm Break 3:00 pm - 4:00 pm Roundtable Discussions 4:00 pm - 4:15 pm Closing Comments & Readouts from Roundtable 4:15 pm - 5:00 pm Cocktail Reception / Networking Session schedule and content subject to change.

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• Choosing the Right JDeveloper Release for Your EBS Environment

  - by Sara Woodhull

  Oracle E-Business Suite developers use a special build of Oracle JDeveloper. This build contains the correct Oracle Application Framework (OA Framework or OAF) libraries corresponding to a specific version of Oracle E-Business Suite (specifically, to an ATG patch level). For customers and developers who are building OA Framework components and extensions to Oracle E-Business Suite, one of the first questions is "How do I find the right version of JDeveloper?"Oracle makes these OA Framework/JDeveloper builds available in separate patches when a new ATG patch level is released.   A handy My Oracle Support Document shows the ATG patch levels and the corresponding patch containing the correct version of JDeveloper with the right versions of OA Framework libraries:How to find the correct version of JDeveloper to use with eBusiness Suite 11i or Release 12.x (Doc ID 416708.1)

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• SOA PS5 Bundle Patch 4 and OSB PS5 Bundle Patch 1

  - by ShawnBailey

  Announcing the Availability of SOA Suite 11g PS5 Bundled Patch 4 and OSB PS5 Bundle Patch 1 These Bundled Patches contain a number of high impact fixes for PS5 and are recommended for anyone currently using this release. Please review the list of included fixes in the readmes and if you are running with any SOA or OSB patches not included in the Bundled Patches please request for Support to create a one-off on top of the appropriate Bundled Patch. The patches can be downloaded from My Oracle Support. 'Patches & Updates' - Enter '14406487' (SOA) or '14389126' (OSB) and click 'Search'. Further information on specific included fixes can also be found in the following documents on MOS: SOA 11g: Bundle Patch Reference, Doc ID 1485949.1 OSB 11g: Bundle Patch Reference, Doc ID 1499170.1

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• Sun2Oracle: Hub City Media Webcast Reminder - Thursday, September 13, 2012

  - by Darin Pendergraft

  Our Sun2Oracle webcast featuring Steve Giovanetti from Hub City Media is this Thursday, September 13th at 10:00 am PST.  If you haven't registered yet, there is still time: Register Here. Scott Bonell, Sr. Director of Product Management will be talking to Steve about their recent project to upgrade a large University from Sun DSEE Directory to Oracle Unified Directory.  Scott and Steve will talk through details of the project, from planning through implementation. In addition to this webcast, Steve Giovanetti will also be participating in two sessions at Oracle OpenWorld 2012: CON9465 - Next-Generation Directory: Oracle Unified Directory  Etienne Remillon, Principal Product Manager, Oracle  Steve Giovanetti, CTO Hub City Media  Warren Leung, Sr. Architect, UCLA  Tuesday, Oct 2, 5:00 PM – 6:00 PM  Moscone West – 3008 CON5749 - Solutions for Migration of Oracle Waveset to Oracle Identity Manager Steve Giovanetti, CTO Hub City Media Kevin Moulton, Senior Sales Consulting  Manager, Oracle Thursday, Oct 4, 11:15 AM - 12:15 PM Moscone West - 3008

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• ETPM/OUAF 2.3.1 Framework Overview - Session 2

  - by Rick Finley

  A number of sessions are planned to review the ETPM (OUAF) 2.3.1 Framework.  These sessions will include an overview of the Navigation, Portals, Zones, Business Objects, Business Services, Algorithms, Scripts, etc.. Session 2 includes a more in depth discusion of Business Objects (BO).  Session 2 specifically covers BO Schema, BO Options, and BO inheritance in more depth.  Click on the link below for Session 2 (52 minutes). To stream the recording:   https://oracletalk.webex.com/oracletalk/ldr.php?AT=pb&SP=MC&rID=70624122&rKey=8a16e59ed3736f1c To download the recording: https://oracletalk.webex.com/oracletalk/lsr.php?AT=dw&SP=MC&rID=70624122&rKey=140a83f63b8fa22a For additional questions, please contact [email protected].

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• Vouchers grátis para exames de implementação (SOA, E2.0, etc)

  - by pfolgado

  Gostaria de receber 'vouchers' grátis para os exames de Implementação? É fácil! Registe-se numa das Comunidades de Parceiros de EMEA. A maioria destas Comunidades oferecem aos seus membros 'vouchers' grátis para os exames dos produtos cobertos por essascomunidades. Por exemplo, os membros da Comunidade Parceiros de SOA podem obter 'vouchers' grátis para os exames de implementação de SOA e BPM. Para mais informação sobre as comunidades de Parceiros Oracle ver: Tópico Contacto Applications & Systems Management Javier Puerta Business Intelligence & Enterprise Performance Management Mike Hallett Communications Paul Thompson CRM On Demand Paul Thompson Enterprise 2.0 (previously "Content Management") Hans Blaas Exadata Javier Puerta Healthcare Paul Thompson Identity Management & Security Wolfgang Ehrenthaler Manufacturing, Retail, Distribution and Life Science (MRD/LS) Paul Thompson Public Sector Paul Thompson SOA / Integration Jürgen Kress

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