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  • Visitors have old website cached in their browsers

    - by RussianBlue
    My client's new website is example.com, the old website is example.co.uk. I've re-pointed the A Records to the new website (so as to leave the emails alone) and put in 301 redirects from old pages to new pages. But, my client is upset as he (and he thinks many of his clients) have the old website cached in their browsers and won't know how to clear their browser cache. Is there anything I can do to overcome this and if not, what sort of time will browsers finally stop using their cached pages so I can at least go back to my client and tell him that his clients will finally start to see the new website?

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  • Assigning Static Public IP Address to Windows Server 2008

    - by Neeti
    Please help a newbie. I am new to windows server. I have an IBM server and I have installed Windows Server 2008 R2 on that. I am provided with a static IP address by my ISP. How I can assign that to my server? I have a webapplication hosted on the server which I require to access from the external world using internet browser. How can this be achieved? Please let me know if there are any tutorials or step by step guide for achieving what I am trying to.

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  • Friday Fun: The Rise of Atlantis

    - by Asian Angel
    The best day of the work week is finally here, so take a few minutes to have some fun while waiting to go home. In this week’s game you set off on a campaign across ancient Mediterranean regions to acquire multiple artifacts in a quest for success. Special Note: This flash version of the game allows you to play through three areas (Phoenicia, Babylon, and Egypt) of the overall campaign that is available in the full version. Even in its limited form it still provides a good amount of game play. How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • Automating custom software installation in a zone

    - by mgerdts
    In Solaris 11, the internals of zone installation are quite different than they were in Solaris 10.  This difference allows the administrator far greater control of what software is installed in a zone.  The rules in Solaris 10 are simple and inflexible: if it is installed in the global zone and is not specifically excluded by package metadata from being installed in a zone, it is installed in the zone.  In Solaris 11, the rules are still simple, but are much more flexible:  the packages you tell it to install and the packages on which they depend will be installed. So, where does the default list of packages come from?  From the AI (auto installer) manifest, of course.  The default AI manifest is /usr/share/auto_install/manifest/zone_default.xml.  Within that file you will find:             <software_data action="install">                 <name>pkg:/group/system/solaris-small-server</name>             </software_data> So, the default installation will install pkg:/group/system/solaris-small-server.  Cool.  What is that?  You can figure out what is in the package by looking for it in the repository with your web browser (click the manifest link), or use pkg(1).  In this case, it is a group package (pkg:/group/), so we know that it just has a bunch of dependencies to name the packages that really wants installed. $ pkg contents -t depend -o fmri -s fmri -r solaris-small-server FMRI compress/bzip2 compress/gzip compress/p7zip ... terminal/luit terminal/resize text/doctools text/doctools/ja text/less text/spelling-utilities web/wget If you would like to see the entire manifest from the command line, use pkg contents -r -m solaris-small-server. Let's suppose that you want to install a zone that also has mercurial and a full-fledged installation of vim rather than just the minimal vim-core that is part of solaris-small-server.  That's pretty easy. First, copy the default AI manifest somewhere where you will edit it and make it writable. # cp /usr/share/auto_install/manifest/zone_default.xml ~/myzone-ai.xml # chmod 644 ~/myzone-ai.xml Next, edit the file, changing the software_data section as follows:             <software_data action="install">                 <name>pkg:/group/system/solaris-small-server</name>                 <name>pkg:/developer/versioning/mercurial</name>                <name>pkg:/editor/vim</name>             </software_data> To figure out  the names of the packages, either search the repository using your browser, or use a command like pkg search hg. Now we are all ready to install the zone.  If it has not yet been configured, that must be done as well. # zonecfg -z myzone 'create; set zonepath=/zones/myzone' # zoneadm -z myzone install -m ~/myzone-ai.xml A ZFS file system has been created for this zone. Progress being logged to /var/log/zones/zoneadm.20111113T004303Z.myzone.install Image: Preparing at /zones/myzone/root. Install Log: /system/volatile/install.15496/install_log AI Manifest: /tmp/manifest.xml.XfaWpE SC Profile: /usr/share/auto_install/sc_profiles/enable_sci.xml Zonename: myzone Installation: Starting ... Creating IPS image Installing packages from: solaris origin: http://localhost:1008/solaris/54453f3545de891d4daa841ddb3c844fe8804f55/ DOWNLOAD PKGS FILES XFER (MB) Completed 169/169 34047/34047 185.6/185.6 PHASE ACTIONS Install Phase 46498/46498 PHASE ITEMS Package State Update Phase 169/169 Image State Update Phase 2/2 Installation: Succeeded Note: Man pages can be obtained by installing pkg:/system/manual done. Done: Installation completed in 531.813 seconds. Next Steps: Boot the zone, then log into the zone console (zlogin -C) to complete the configuration process. Log saved in non-global zone as /zones/myzone/root/var/log/zones/zoneadm.20111113T004303Z.myzone.install Now, for a few things that I've seen people trip over: Ignore that bit about man pages - it's wrong.  Man pages are already installed so long as the right facet is set properly.  And that's a topic for another blog entry. If you boot the zone then just use zlogin myzone, you will see that services you care about haven't started and that svc:/milestone/config:default is starting.  That is because you have not yet logged into the console with zlogin -C myzone. If the zone has been booted for more than a very short while when you first connect to the zone console, it will seem like the console is hung.  That's not really the case - hit ^L (control-L) to refresh the sysconfig(1M) screen that is prompting you for information.

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  • Install a Wii Game Loader for Easy Backups and Fast Load Times

    - by Jason Fitzpatrick
    We’ve shown you how to hack your Wii for homebrew software and DVD playback as well as how to safeguard and supercharge your Wii. Now we’re taking a peek at Wii game loaders so you can backup and play your Wii games from an external HDD. Latest Features How-To Geek ETC HTG Projects: How to Create Your Own Custom Papercraft Toy How to Combine Rescue Disks to Create the Ultimate Windows Repair Disk What is Camera Raw, and Why Would a Professional Prefer it to JPG? The How-To Geek Guide to Audio Editing: The Basics How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 Lord of the Rings Movie Parody Double Feature [Video] Turn a Webpage into an Asteroids-Styled Shooting Game in Opera Dolphin Browser Mini Leaves Beta; Sports New GUI, Easy Bookmarking, and More Updated Google Goggles Scans Faster; Solves Sudoku Puzzles Snowy Castle Retreat in the Mountains Wallpaper Fix TV Show Sorting Issues on iOS Devices

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  • Audio stopped working suddenly in 12.04

    - by Ben
    My audio is no longer working in Xubuntu 12.04 after working fine for about a year. This happened right after visiting the following website and installing an audio browser application to upload voice samples for the creation of an open-source speech recognition program: http://www.voxforge.org/home/read I do not know if that is what caused the problem, but audio stopped working around the same time I installed this web application. When I type in the terminal pulseaudio -D I get the following: E: [pulseaudio] main.c: Daemon startup failed. I tried the following next: sudo apt-get purge pulseaudio sudo apt-get install pulseaudio When I type 'pulseaudio' at the command prompt, I get: E: [pulseaudio] pid.c: Daemon already running. E: [pulseaudio] main.c: pa_pid_file_create() failed.

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  • Improve Your Google Search Skills [Infographic]

    - by Jason Fitzpatrick
    Don’t limit yourself to just plugging in simple search terms to Google; check out this infographic and learn a search string search or two. You don’t need to limit yourself to searching just for simple strings; Google supports all manner of handy search tricks. If you want to search just HowToGeek.com’s archive of XBMC articles, for example, you can plug in site:howtogeek.com XBMC to search our site. Get More Out of Google [HackCollege via Mashable] How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • Ransomware: Why This New Malware is So Dangerous and How to Protect Yourself

    - by Chris Hoffman
    Ransomware is a type of malware that tries to extort money from you. One of the nastiest examples, CryptoLocker, takes your files hostage and holds them for ransom, forcing you to pay hundreds of dollars to regain access. Most malware is no longer created by bored teenagers looking to cause some chaos. Much of the current malware is now produced by organized crime for profit and is becoming increasingly sophisticated. How Ransomware Works Not all ransomware is identical. The key thing that makes a piece of malware “ransomware” is that it attempts to extort a direct payment from you. Some ransomware may be disguised. It may function as “scareware,” displaying a pop-up that says something like “Your computer is infected, purchase this product to fix the infection” or “Your computer has been used to download illegal files, pay a fine to continue using your computer.” In other situations, ransomware may be more up-front. It may hook deep into your system, displaying a message saying that it will only go away when you pay money to the ransomware’s creators. This type of malware could be bypassed via malware removal tools or just by reinstalling Windows. Unfortunately, Ransomware is becoming more and more sophisticated. One of the latest examples, CryptoLocker, starts encrypting your personal files as soon as it gains access to your system, preventing access to the files without knowing the encryption key. CryptoLocker then displays a message informing you that your files have been locked with encryption and that you have just a few days to pay up. If you pay them $300, they’ll hand you the encryption key and you can recover your files. CryptoLocker helpfully walks you through choosing a payment method and, after paying, the criminals seem to actually give you a key that you can use to restore your files. You can never be sure that the criminals will keep their end of the deal, of course. It’s not a good idea to pay up when you’re extorted by criminals. On the other hand, businesses that lose their only copy of business-critical data may be tempted to take the risk — and it’s hard to blame them. Protecting Your Files From Ransomware This type of malware is another good example of why backups are essential. You should regularly back up files to an external hard drive or a remote file storage server. If all your copies of your files are on your computer, malware that infects your computer could encrypt them all and restrict access — or even delete them entirely. When backing up files, be sure to back up your personal files to a location where they can’t be written to or erased. For example, place them on a removable hard drive or upload them to a remote backup service like CrashPlan that would allow you to revert to previous versions of files. Don’t just store your backups on an internal hard drive or network share you have write access to. The ransomware could encrypt the files on your connected backup drive or on your network share if you have full write access. Frequent backups are also important. You wouldn’t want to lose a week’s worth of work because you only back up your files every week. This is part of the reason why automated back-up solutions are so convenient. If your files do become locked by ransomware and you don’t have the appropriate backups, you can try recovering them with ShadowExplorer. This tool accesses “Shadow Copies,” which Windows uses for System Restore — they will often contain some personal files. How to Avoid Ransomware Aside from using a proper backup strategy, you can avoid ransomware in the same way you avoid other forms of malware. CryptoLocker has been verified to arrive through email attachments, via the Java plug-in, and installed on computers that are part of the Zeus botnet. Use a good antivirus product that will attempt to stop ransomware in its tracks. Antivirus programs are never perfect and you could be infected even if you run one, but it’s an important layer of defense. Avoid running suspicious files. Ransomware can arrive in .exe files attached to emails, from illicit websites containing pirated software, or anywhere else that malware comes from. Be alert and exercise caution over the files you download and run. Keep your software updated. Using an old version of your web browser, operating system, or a browser plugin can allow malware in through open security holes. If you have Java installed, you should probably uninstall it. For more tips, read our list of important security practices you should be following. Ransomware — CryptoLocker in particular — is brutally efficient and smart. It just wants to get down to business and take your money. Holding your files hostage is an effective way to prevent removal by antivirus programs after it’s taken root, but CryptoLocker is much less scary if you have good backups. This sort of malware demonstrates the importance of backups as well as proper security practices. Unfortunately, CryptoLocker is probably a sign of things to come — it’s the kind of malware we’ll likely be seeing more of in the future.     

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  • How do I select a subset of the available fonts for a particular application

    - by Aleve Sicofante
    Having all those exotic fonts (for an European), like Chinese, Hindi or Russian fonts, is nice for a web browser. You never get those ugly unicode blocks and get the original glyphs instead. However, having the font menu in LibreOffice or AbiWord populated with all of those fonts is cumbersome and useless for most installations. Having more than a few fonts in note taking applications is also somewhat overkill. Is there a way I can designate a subset of all the available fonts to work with a particular application? I understand the app itself could do it, but I'm asking for a way to make LibreOffice, for instance, not see certain fonts, only my selection of "useful for text processing" subset.

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  • Battle Zombies on Your Desktop with the Dead Island Theme for Windows 7

    - by Asian Angel
    Do you love battling zombie hordes? Then welcome to Banoi Island where a Zombie outbreak has just occurred and you must race against time to save the other survivors and yourself! The theme comes with eight wallpapers full of zombie fighting goodness to help turn your desktop into the perfect battleground. The theme is available in the following aspect ratios: 4:3 Aspect Ratio Resolutions: 1600*1200, 1280*960, 1152*864, 1024*768 16:9 Aspect Ratio Resolutions: 1920*1080, 1600*900, 1366*768, 1360*768 16:10 Aspect Ratio Resolutions: 1920*1200, 1680*1050, 1440*900, 1280*800 Download the Dead Island Theme for Windows 7 [7 Tutorials] How to See What Web Sites Your Computer is Secretly Connecting To HTG Explains: When Do You Need to Update Your Drivers? How to Make the Kindle Fire Silk Browser *Actually* Fast!

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  • La vidéo de la semaine de Kat : Opéra répond à Google dans un spot publicitaire décalé

    La vidéo de la semaine de Kat : Opéra répond à Google de manière décalée Récemment Google a lancé la diffusion d'une campagne publicitaire en format vidéo pour vanter les performances et la rapidité de son navigateur Chrome. Opera répond de manière humoristique en publiant son propre spot vidéo, un poil satyrique de celui de Mountain View, dans lequel un test de vitesse est réalisé entre son browser et... une patate. A voir ici : http://youtube.com/watch?v=zaT7thTxyq8 Et, pour ceux qui ne l'avaient pas encore vue, voici "l'originale" diffusée par Google : http:...

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  • Embed Unity3D and load multiple games from a single app

    - by Rafael Steil
    Is is possible to export an entire unity3d project/game as an AssetBundle and load it on iOS/Android/Windows on an app that doesn't know anything about such game beforehand? What I have in mind is something like the web plugin does - it loads a series of .unity3d files over http, and render inline in the browser window. Is it even possible to do something closer for iOS/Android? I have read a lot of docs so far, but still can't be sure: http://floored.com/blog/2013/integrating-unity3d-within-ios-native-application.html http://docs.unity3d.com/Manual/LoadingResourcesatRuntime.html http://docs.unity3d.com/Manual/AssetBundlesIntro.html The code from the post at http://forum.unity3d.com/threads/112703-Override-Unity-Data-folder-path?p=749108&viewfull=1#post749108 works for Android, but how about iOS and other platforms?

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  • What is the best way to bypass China firewall to allow SSH deploy@**.com

    - by Lap
    I am trying to bypass the china firewall and allow SSH deploy@**.com at the command console. This is because I need to test the games I wrote on apps.facebook.com/**. I tried VPN (both pptp and openvpn), but they aren't that great as connection speed slows down significantly. Since I am deploying the game in another site, my browser needs to download the game, which is super slow. What are ways of bypassing the firewall other than getting a VPN? I was thinking maybe have a computer outside China and using teamviewer to access...

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  • Is there a ways to see granular per-visit data in Google Analytics?

    - by jakub.g
    I've started using Google Analytics very recently and I'm a bit lost with the sea of options (have been using Sitemeter before for some time). I've clicked through the service a lot but couldn't find what I'm accustomed to. I can see multitude of aggregated statistics in GA like: charts of browser share lists of country share lists of most visited URLs within the page and so on, but I would actually like to analyze each of the visits themselves. Something like: User X, France, Chrome, 7 pageviews between 18:01 and 18:15, entered on a.htm and exited on b.htm User Y, UK, Firefox, 1 pageview at 18:20, entered on c.htm Is there an easy way to see the reports in this way (perhaps by clicking a link to a separate page to see that particular session's stats)? How to navigate there if so?

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  • Good text editor for Ruby on Rails programming?

    - by Andrew
    I'm trying to find a text editor that I can use for doing Ruby on Rails development. I have been using TextMate on my Mac and would love to find something that even comes close to that experience. My Ubuntu laptop is a little old, and doesn't have a lot of memory, so I need something lightweight. I don't need/want a bloated IDE because the performance on my slow laptop would be terrible. It would be nice if this text editor had: Syntax highlighting A project/file browser view to be able to open files in my project Keyboard shortcuts (don't need them as much)

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  • Getting started with ClojureScript and Google Closure

    - by Andrea
    I would like to investigate whether ClojureScript, with the associated Google Closure library is a reasonable tool to build modern, in-browser, Javascript applications. My current Javascript stack consists of jQuery, Backbone and RequireJS with the possible additions of some widgets libraries like jQueryUI or KendoUI. So it will be quite a big leap (I already know how to work in Clojure, although I have little experience). What is a good roadmap to do so? Should I learn the Google Closure library first, or can I grasp it together with ClojureScript? One thing I am concerned about is the overall application structure. Backbone is rather opinionated on how to organize your application. I am not sure whether Google Closure also includes some components to help with the design of the application. And, if this is the case, I do not know how to tell whether this structure will port to ClojureScript or a ClojureScript application will require a different organization anyway, and only use - say - the widgets and DOM manipulation features of Closure.

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  • Internet Good but update manager not good

    - by Raja
    I am using Ubuntu 12.04 . I am doing Internet with a USB Modem of 236kbps . My issue is , If i am accessing webpage through browser its good but if i am doing sudo apt-get update through terminal , its not responding & its just hanging there .I am unable to get whats my issue . help me to solve this . one more thing , i am unable to change my dns also . raja@badfox:~$ cat /etc/resolv.conf # Dynamic resolv.conf(5) file for glibc resolver(3) generated by resolvconf(8) # DO NOT EDIT THIS FILE BY HAND -- YOUR CHANGES WILL BE OVERWRITTEN nameserver 220.226.100.40 nameserver 220.226.6.104 nameserver 127.0.0.1 I wanna replace them to dns ip's linked here http://www.cyberciti.biz/faq/free-dns-server/ see the picture to have some idea about my issue .

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  • How can I solve display glitches and poor performance with ATI fglrx driver on my ThinkPad X100e?

    - by rewbs
    I noticed that video performance on my Thinkpad X100e was very poor compared to Windows 7, so I installed the ATI fglrx proprietary drivers by using the "Additional Drivers" dialogue box. The system has an ATI Radeon Mobility HD 3200 chip. The result of installing the drivers is pretty devastatingly negative, with symptoms such as skewed content in windows, browser tabs and text boxes failing to refresh when their content changes. In fact, please excuse typos in this post, because I can't really see what I am typing. :) I also notice that HD video playback performance is no better - perhaps even worse - than prior to installing the drivers. Example of what I see: Here's the output of fglrxinfo: display: :0.0 screen: 0 OpenGL vendor string: ATI Technologies Inc. OpenGL renderer string: ATI Radeon HD 3200 Graphics OpenGL version string: 3.3.10237 Compatibility Profile Context Output of lspci | grep -i vga: 01:05.0 VGA compatible controller: ATI Technologies Inc RS780M/RS780MN [Radeon HD 3200 Graphics] I'm on Ubuntu 10.10 with kernel 2.6.35-22-generic-pae. What can I try? Many thanks, -R

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  • DIY Photo Rig Takes Laser-Triggered 3D Insect Photos

    - by Jason Fitzpatrick
    How do you catch a butterfly in flight and in 3D? You do it with this laser triggered photo rig. This it yourself monster is an absolute beauty of at-home engineering. It has dual focus planes, dual flashes, a laser trigger, and enough machined aluminum to make us wish we had a CNC out in the garage. If you’re one part photographer, one part electronics tinker, and one part machinist, this is the kind of weekend project that will cement you into neighborhood DIY lore. Hit up the link below for a full build guide and sample photos. High-Speed 3D Portable Macro Unit [via DIY Photography] How to Make the Kindle Fire Silk Browser *Actually* Fast! Amazon’s New Kindle Fire Tablet: the How-To Geek Review HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS

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  • Should Site Title be Before or After Page Title?

    - by NickAldwin
    Possible Duplicate: Does the order of keywords matter in a page title? Apologies if this is a dupe. I tried searching, but didn't find anything specifically addressing this concern. When creating a large(ish) site, page titles usually reference both the site name and the current page name. However, it seems there are two main conventions: Bob's Awesome Site - Contact Page and Contact Page - Bob's Awesome Site I've looked around, and pages usually use one of the two variants above. Is there any reason to use one over the other? SEO/readability/usability/etc? I've thought about it, and have only come up with: Page first - Differentiates the tab when the browser is crowded with lots of tabs Site first - Immediately see the "parent" site, so to speak; more cohesive experience

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  • Default file permissions for php user www-data

    - by John Isaacks
    I have a php installed on my ubuntu machine. The web root is /var/www I set the permissions for this folder like so: sudo chown -R ftpuser:www-data /var/www ftpuser is the user I set up so I can ftp to /var/www from another machine on the network. www-data is the user php uses. I double checked using whoami from php. Whenever I ftp upload a new file to the machine the group has no permissions to the file. So when I try to access it in my browser via machine-name/new-file.php I am told permission denied and I have to go and chmod the new file. I am wondering if there is a way I can default the www-data user/group to have access permissions to new files so I don't have to keep chmod every new file?

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  • Is it possible to use Google Analytics to track file downloads?

    - by Eric Falsken
    It's always bothered me that Google Analytics (and similar embedded web traffic monitoring services) can only see a reflection of the traffic going to my server and can only see page visits since it depends on the browser executing a Javascript snippet. If I want to track real downloads of a software package (ZIP file), there's no way Google Analytics can possibly tell me that because its javascript can't be attached to a ZIP file. Is there a way I can upload my log files to Google so that the pointy-haired boss can see downloads of our ZIP/PDF/BIN files and not just visits to the download page?

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  • How to install Ubuntu over http in virtual manager?

    - by Bond
    Hi, I am having a situation where I can not use a CD or PxE boot or wubi to install.I need to necessarily do an http install of Ubuntu.I am basically trying to create a guest OS in a virtualization setup on Xen on a non VT hardware. On a non VT hardware the virt-manager does not allow to install from local ISO or PXE even the only option is via a URL on http:// Here is what I did: 1) Download ubuntu 10.04 32 bit ISO 2) Kept it in /var/www (apache2 is running) 3) renamed it to ubuntu.iso and when I reached a stage where installation begins I gave path hxxp://localhost/ubuntu.iso but I got an error any installable distribution not found. 4) After this I did mkdir /var/www/sk mount -t iso9660 /var/www/ubuntu.iso /var/www/sk -o loop and this time during the installation I gave path http://localhost/sk I was able to see the contents in browser http://localhost/sk which you will see in a normal CD. But beginning installation I got same error ValueError: Could not find an installable distribution at 'http://localhost/sk So I want to just confirm if http install is done only this way or some other way because the installation is not proceeding.

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  • TGIF: Engagement Wrap-up

    - by Michael Snow
    We've had a very busy week here at Oracle and as we build up to Oracle OpenWorld starting in less than 10 days - it doesn't look like things will be slowing down. Engagement is definitely in the air this week. Our friend, John Mancini published a great article entitled: "The World of Engagement" on his Digital Landfill blog yesterday and we hosted a great webcast with R "Ray" Wang from Constellation Research yesterday on the "9 C's of Engagement". 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} I wanted to wrap-up the week with some key takeaways from our webcast yesterday with Ray Wang. If you missed the webcast yesterday, fear not - it is now available  On-Demand. We'll leave you this week with lots of questions about how to navigate these churning waters of engagement. Stay tuned to the Oracle WebCenter Social Business Thought Leaders Webcast Series as we fuel this dialogue. 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Company Culture Does company support a culture of putting customer satisfaction ahead of profits? Does culture promote creativity and cross functional employee collaboration? Does culture accept different views of multi-generational workforce? Does culture promote employee training and skills development Does culture support upward mobility and long term retention? Does culture support work-life balance? Does the culture provide rewards for employee for outstanding customer support? Channels What are the current primary channels for customer communications? What do you think will be the primary channels in two years? Is company developing support model for emerging channels? Do all channels consistently deliver the same level of customer support? Do you know the cost per transaction across all channels? Do you engage customers proactively across multiple channels? Do all channels have access to the same customer information? Community Does company extend customer support into virtual communities of interest? Does company facilitate educating users through its virtual communities? Does company mine its customer’s experience into useful data? Does company increase the value for customers through using data to deliver new products and services? Does company support two way interactions with its customers through communities of interest? Does company actively support social CRM, online communities and social media markets? Credibility Does company market its trustworthiness through external certificates such as business licenses, BBB certificates or other validations? Does company promote trust through customer testimonials and case studies on ethical business practices? Does company promote truthful market campaigns Does company make it easy for customers to complain? Does company build its reputation for standing behind its products with guarantees for satisfaction? Does company protect its customer data with high security measures> Content What sources do you use to create customer content? Does company mine social media and blogs for customer content? How does your company sort, store and retain its customer content? How frequently does content get updated? What external sources do you use for customer content? How many responses are typically received from a knowledge management system inquiry? Does your company use customer content to design and develop new product and services? Context Does your company market to customers in clusters or individually? Does your company customize its messages and personalize them to specific needs of each individual customer? Does your company store customer data based on their past behaviors, purchases, sentiment analysis and current activities? Does your company manage customer context according to channels used? For example identify personal use channels versus business channels? What is your frequency of collecting customer activities across various touch points? How is your customer data stored and analyzed? Is contextual data used for future customer outreach? Cadence Which channels does your company measure-web site visits, phone calls, IVR, store visits, face to face, social media? Does company make effective use of cross channel marketing to promote more frequent customer engagement? Does your company rate the patterns relevant for your product or service and monitor usage against this pattern? Does your company measure the frequency of both online and offline channels? Does your company apply metrics to the frequency of customer engagements with product or services revenues? Does your company consolidate data for customer engagement across various channels for a complete view of its customer? Catalyst Does company offer coupon discounts? Does company have a customer loyalty program or a VIP membership program? Does company mine customer data to target specific groups of buyers? Do internal employees serve as ambassadors for customer programs? Does company drive loyalty through social media loyalty programs? Does company build rewards based on using loyalty data? Does company offer an employee incentive program to drive customer loyalty?

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  • How to customize system preferences settings for all users

    - by user3215
    Does anybody know how to apply a customized user settings to other existing or new users?. Something like a customized preferences settings for system wide so that everybody posses those settings and below will explain in clear what I actually ment. On every machine I will install the following: Eclipse Mysql Query Browser and Admin Mysql Workbench Oracle VirtualBox Thunderbird ----------- ----------- ----------- If I install them by apt, this will automatically create shortcuts in Applications but when I build them from source or extract the tar ball, I will have to add New Item at it's relevant place going to System-->Preferences-->Main Menu to make them available as a shortcuts and this settings are applied only for the account I login and perform them. How could I make this preferences settings for complete system wide which applies for all users? or if there is a way to apply a customized user settings to other users will also be ok. Any hint please? Thank you!

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