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Book Review: Oracle ADF Real World Developer’s Guide

- by Frank Nimphius

Recently PACKT Publishing published "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman, a product manager in our team. Though already the sixth book dedicated to Oracle ADF, it has a lot of great information in it that none of the previous books covered, making it a safe buy even for those who own the other books published by Oracle Press (McGrwHill) and PACKT Publishing. More than the half of the "Oracle ADF Real World Developer’s Guide" book is dedicated to Oracle ADF Business Components in a depth and clarity that allows you to feel the expertise that Jobinesh gained in this area. If you enjoy Jobinesh blog (http://jobinesh.blogspot.co.uk/) about Oracle ADF, then, no matter what expert you are in Oracle ADF, this book makes you happy as it provides you with detail information you always wished to have. If you are new to Oracle ADF, then this book alone doesn't get you flying, but, if you have some Java background, accelerates your learning big, big, big times. Chapter 1 is an introduction to Oracle ADF and not only explains the layers but also how it compares to plain Java EE solutions (page 13). If you are new to Oracle JDeveloper and ADF, then at the end of this chapter you know how to start JDeveloper and begin your ADF development Chapter 2 starts with what Jobinesh really is good at: ADF Business Components. In this chapter you learn about the architecture ingredients of ADF Business Components: View Objects, View Links, Associations, Entities, Row Sets, Query Collections and Application Modules. This chapter also provides a introduction to ADFBC SDO services, as well as sequence diagrams for what happens when you execute queries or commit updates. Chapter 3 is dedicated to entity objects and is one of many chapters in this book you will enjoy and never want to miss. Jobinesh explains the artifacts that make up an entity object, how to work with entities and resource bundles, and many advanced topics, including inheritance, change history tracking, custom properties, validation and cursor handling. Chapter 4 - you guessed it - is all about View objects. Comparable to entities, you learn about the XM files and classes that make a view object, as well as how to define and work with queries. List-of-values, inheritance, polymorphism, bind variables and data filtering are interesting - and important topics that follow. Again the chapter provides helpful sequence diagrams for you to understand what happens internally within a view object. Chapter 5 focuses on advanced view object and entity object topics, like lifecycle callback methods and when you want to override them. This chapter is a good digest of Jobinesh's blog entries (which most ADF developers have in their bookmark list). Really worth reading ! Chapter 6 then is bout Application Modules. Beside of what application modules are, this chapter covers important topics like properties, passivation, activation, application module pooling, how and where to write custom logic. In addition you learn about the AM lifecycle and request sequence. Chapter 7 is about the ADF binding layer. If you are new to Oracle ADF and got lost in the more advanced ADF Business Components chapters, then this chapter is where you get back into the game. In very easy terms, Jobinesh explains what the ADF binding is, how it fits into the JSF request lifecycle and what are the metadata file involved. Chapter 8 then goes into building data bound web user interfaces. In this chapter you get the basics of JavaServer Faces (e.g. managed beans) and learn about the interaction between the JSF UI and the ADF binding layer. Later this chapter provides advanced solutions for working with tree components and list of values. Chapter 9 introduces bounded task flows and ADF controller. This is a chapter you want to read if you are new to ADF of have started. Experts don't find anything new here, which doesn't mean that it is not worth reading it (I for example, enjoyed the controller talk very much) Chapter 10 is an advanced coverage of bounded task flow and talks about contextual events Chapter 11 is another highlight and explains error handling, trains, transactions and more. I can only recommend you read this chapter. I am aware of many documents that cover exception handling in Oracle ADF (and my Oracle Magazine article for January/February 2013 does the same), but none that covers it in such a great depth. Chapter 12 covers ADF best practices, which is a great round-up of all the tips provided in this book (without Jobinesh to repeat himself). Its all cool stuff that helps you with your ADF projects. In summary, "Oracle ADF Real World Developer’s Guide" by Jobinesh Purushothaman is a great book and addition for all Oracle ADF developers and those who want to become one. Frank

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SQL Server service accounts and SPNs

- by simonsabin

Service Principal Names (SPNs) are a must for kerberos authentication which is a must when using sharepoint, reporting services and sql server where you access one server that then needs to access another resource, this is called the double hop. The reason this is a complex problem is that the second hop has to be done with impersonation/delegation. For this to work there needs to be a way for the security system to make sure that the service in the middle is allowed to impersonate you, after all you are not giving the service your password. To do this you need to be using kerberos. The following is my simple interpretation of how kerberos works. I find the Kerberos documentation rediculously complex so the following might be sligthly wrong but I think its close enough. Keberos works on a ticketing system, the prinicipal is that you get a security token from AD and then you can pass that to the service in the middle which can then use that token to impersonate you. For that to work AD has to be able to identify who is allowed to use the token, in this case the service account.But how do you as a client know what service account the service in the middle is configured with. The answer is SPNs. The SPN is the mapping between your logical connection to the service account. One type of SPN is for the DNS name for the server and the port. i.e. MySQL.mydomain.com and 1433. You can see how this maps to SQL Server on that server, but how does it map to the account. Well it can be done in two ways, either you can have a mapping defined in AD or AD can use a default mapping (this is something I didn't know about). To map the SPN in AD then you have to add the SPN to the user account, this is documented in the first link below either directly or using a tool called SetSPN. You might say that is complex, well it is and thats why SQL Server tries to do it for you, at start up it tries to connect to AD and set the SPN on the account it is running as, clearly that can only happen IF SQL is running as a domain account AND importantly it has permission to do so. By default a normal domain user account doesn't have the correct permission, and is why so many people have this problem. If the account is a domain admin then it will have permission, but non of us run SQL using domain admin accounts do we. You might also note that the SPN contains the port number (this isn't a requirement now in sql 2008 but I won't go into that), so if you set it manually and you are using dynamic ports (the default for a named instance) what do you do, well every time the port changes you need to change the SPN allocated to the account. Thats why its advised to let SQL Server register the SPN itself. You may also have thought, well what happens if I change my service account, won't that lead to two accounts with the same SPN. Possibly. Having two accounts with the same SPN is definitely a problem. Why? Well because if there are two accounts Kerberos can't identify the exact account that the service is running as, it could be either account, and so your security falls back to NTLM. SETSPN is useful for finding duplicate SPNs Reading this you will probably be thinking Oh my goodness this is really difficult. It is however I've found today in investigating something else that there is an easy option. Use Network Service as your service account. Network Service is a special account and is tied to the computer. It appears that Network Service has the update rights to AD to set an SPN mapping for the computer account. This then allows the SPN mapping to work. I believe this also works for the local system account. To get all the SPNs in your AD run the following, it could be a large file, so you might want to restrict it to a specific OU, or CN ldifde -d "DC=<domain>" -l servicePrincipalName -F spn.txt You will read in the links below that you need SQL to register the SPN this is done how to use Kerberos authenticaiton in SQL Server - http://support.microsoft.com/kb/319723 Using Kerberos with SQL Server - http://blogs.msdn.com/sql_protocols/archive/2005/10/12/479871.aspx Understanding Kerberos and NTLM authentication in SQL Server Connections - http://blogs.msdn.com/sql_protocols/archive/2006/12/02/understanding-kerberos-and-ntlm-authentication-in-sql-server-connections.aspx Summary The only reason I personally know to use a domain account is when you can't get kerberos to work and you want to do BULK INSERT or other network service that requires access to a a remote server. In this case you have to resort to using SQL authentication and the SQL Server uses its service account to access the remote service, and thus you need a domain account. You migth need this if using some forms of replication. I've always found Kerberos awkward to setup and so fallen back to this domain account approach. So in summary to get Kerberos to work try using the network service or local system accounts. For a great post from the Adam Saxton of the SQL Server support team go to http://blogs.msdn.com/psssql/archive/2010/03/09/what-spn-do-i-use-and-how-does-it-get-there.aspx

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SharePoint Saturday Michigan 2010 Recap, Slides, and Photos

- by Brian Jackett

This past weekend I attended SharePoint Saturday Michigan (SPSMI) in Ann Arbor, Michigan. For those unfamiliar, SharePoint Saturday is a community driven event where various speakers gather to present at a FREE conference on all topics related to SharePoint. This made my third SharePoint Saturday attended and second I’ve spoken at. I believe today it was announced that about 210 people total attended the event. I was very happy with the turnout, especially the ratio of male to female attendees. Typically with computer related conferences the ratio leans towards more males attending, but both Peter Serzo (one of conference organizers) and I both commented to each other that at the end of the day it appeared to be close to 40% women in the crowd. So here’s my recap of the weekend. Arrival Friday afternoon I drove up from Columbus, OH to Ann Arbor, MI and arrived around 4pm. I was attempting to avoid the rush hour traffic and construction backups. Turned out to be a good idea because other speakers coming up Friday got stuck on a highway which literally closed down in both directions due to a bad accident. I was talking my friend Sean McDonough through the highway closing and this was the first time I had seen a solid black traffic line on Google Maps. Most of us are familiar with Green, Yellow, and Red, but this line was black if that tells you how bad it got. Speaker “Dinner” Fast forward a few hours and it was time for the speaker “dinner.” I put “dinner” in quotes because with this night alone SPSMI set a new bar for nicest and most extravagant speaker appreciation events for SharePoint Saturday. By tapping into some very influential contacts, the conference organizers were able to provide a truck limo (yep you heard right) with refreshments, access to an underground suite at the Palace of Auburn Hills, and courtside tickets to see the Detroit Pistons play that night. Being a Michigan native I have to say that I was absolutely floored by this experience and very thankful to our conference organizers Peter, Sebastian, and Jesse along with Trillium Teamologies. Sessions The actual conference started Saturday morning at 9am with the keynote by Rob Collie who is the Microsoft program manager for PowerPivot. The day continued and I attended the following sessions: Mike Watson (@mikewat) – “SharePoint 2010 Fight Night: Devs vs. Admins” Karl Swedeberg (@kswedberg) – “A Walk on the Client Side with jQuery“ [my session] Brian Jackett (@briantjackett) - “Real World Deployment of SharePoint 2007 Solutions” Jeff Willinger (@jwillie) - “Social Computing and Collaboration Inside and Outside the 4 Walls” Paul Schaeflein (@paulschaeflein) – “PowerShell for the SharePoint Developer” My Presentation I had a great time presenting my session on Deploying SharePoint 2007 Solutions, but it wasn’t without its fair share of technical issues. As my session was right after lunch I came in to my room 10 mins early to set up my laptop, slides, and demos. As a quick background note, a few months ago I got an upgraded laptop from my company Sogeti and have been dual booting it between XP (factory installed) and Windows Server 2008 R2 w/ Hyper-V. As such I had prepared all of my demo virtual machines to run under Hyper-V. About 3 minutes before my session was scheduled to start though it became apparent that I did not have the correct display drivers to connect Windows Server 2008 R2 to the projector… As you can imagine this was a slight cause for concern as I was potentially going to be unable to give my presentation. Luckily for me I usually prepare for such unforeseen issues and had my presentation and some spare VMs that would run on XP on my external hard drive. Knowing this I rebooted my machine into XP and began my presentation without slides until about 5 mins into the session when everything was up and running on XP. Despite this being the first time I gave this presentation I have to say it was one of my favorites I’ve given so far. The audience was very engaged in the session and I received some great, positive feedback afterwards. Thanks to all who attended my session, I appreciate it very much. Link to Presentation Files For those of you who attended my session and would like my slides or demo PowerShell scripts they can be found on my SkyDrive at the link below. Also, if you have a few minutes and wouldn’t mind rating my session I have this session posted on SpeakerRate. As speakers we always appreciate any and all feedback attendees offer, so thank you if you are able to provide any. SkyDrive folder with session files Rate my SharePoint 2007 Solutions session Picture Albums For everyone else, here are my pictures from the weekend. The first link is to my FaceBook album which will have tagging (recommend this one.) The second is to my Live album if you care for higher resolution images. http://www.facebook.com/album.php?aid=2154482&id=21905041&l=a3fb72ee8c View Full Album Conclusion A big thank you goes out to all of the organizers, speakers, sponsors, and attendees of SPSMI. As I’ve said so many times, without each and every one of you these events wouldn’t be possible. I thoroughly enjoyed this trip back to my home state and presenting a new session. For those interested in my upcoming schedule I will be giving two sessions on PowerShell at SharePoint Saturday Charlotte in April, helping plan Stir Trek: Iron Man Edition in May, and I’m submitting sessions to Day of .Net Ann Arbor in May as well. Beyond that I haven’t planned out any travels. Thanks for reading my recap. Look forward to more technical posts now that I have a short break in conferences. -Frog Out links: Michigan image

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How to build Open JavaFX for Android.

- by PictureCo

Here's a short recipe for baking JavaFX for Android dalvik. We will need just a few ingredients but each one requires special care. So let's get down to the business. SourcesThe first ingredient is an open JavaFX repository. This should be piece of cake. As always there's a catch. You probably know that dalvik is jdk6 compatible and also that certain APIs are missing comparing to good old java vm from Oracle. Fortunately there is a repository which is a backport of regular OpenJFX to jdk7 and going from jdk7 to jdk6 is possible. The first thing to do is to clone or download the repository from https://bitbucket.org/narya/jfx78. Main page of the project says "It works in some cases" so we will presume that it will work in most cases As I've said dalvik vm misses some APIs which would lead to a build failures. To get them use another compatibility repository which is available on GitHub https://github.com/robovm/robovm-jfx78-compat. Download the zip and unzip sources into jfx78/modules/base.We need also a javafx binary stubs. Use jfxrt.jar from jdk8.The last thing to download are freetype sources from http://freetype.org. These will be necessary for native font rendering. Toolchain setup I have to point out that these instructions were tested only on linux. I suppose they will work with minimal changes also on Mac OS. I also presume that you were able to build open JavaFX. That means all tools like ant, gradle, gcc and jdk8 have been installed and are working all right. In addition to this you will need to download and install jdk7, Android SDK and Android NDK for native code compilation. Installing all of them will take some time. Don't forget to put them in your path. export ANDROID_SDK=/opt/android-sdk-linux export ANDROID_NDK=/opt/android-ndk-r9b export JAVA_HOME=/opt/jdk1.7.0 export PATH=$JAVA_HOME/bin:$ANDROID_SDK/tools:$ANDROID_SDK/platform-tools:$ANDROID_NDK FreetypeUnzip freetype release sources first. We will have to cross compile them for arm. Firstly we will create a standalone toolchain for cross compiling installed in ~/work/ndk-standalone-19. $ANDROID_NDK/build/tools/make-standalone-toolchain.sh --platform=android-19 --install-dir=~/work/ndk-standalone-19 After the standalone toolchain has been created cross compile freetype with following script: export TOOLCHAIN=~/work/freetype/ndk-standalone-19 export PATH=$TOOLCHAIN/bin:$PATH export FREETYPE=`pwd` ./configure --host=arm-linux-androideabi --prefix=$FREETYPE/install --without-png --without-zlib --enable-shared sed -i 's/\-version\-info \$(version_info)/-avoid-version/' builds/unix/unix-cc.mk make make install It will compile and install freetype library into $FREETYPE/install. We will link to this install dir later on. It would be possible also to link openjfx font support dynamically against skia library available on Android which already contains freetype. It creates smaller result but can have compatibility problems. Patching Download patches javafx-android-compat.patch + android-tools.patch and patch jfx78 repository. I recommend to have look at patches. First one android-compat.patch updates openjfx build script, removes dependency on SharedSecret classes and updates LensLogger to remove dependency on jdk specific PlatformLogger. Second one android-tools.patch creates helper script in android-tools. The script helps to setup javaFX Android projects. Building Now is time to try the build. Run following script: JAVA_HOME=/opt/jdk1.7.0 JDK_HOME=/opt/jdk1.7.0 ANDROID_SDK=/opt/android-sdk-linux ANDROID_NDK=/opt/android-ndk-r9b PATH=$JAVA_HOME/bin:$ANDROID_SDK/tools:$ANDROID_SDK/platform-tools:$ANDROID_NDK:$PATH gradle -PDEBUG -PDALVIK_VM=true -PBINARY_STUB=~/work/binary_stub/linux/rt/lib/ext/jfxrt.jar \ -PFREETYPE_DIR=~/work/freetype/install -PCOMPILE_TARGETS=android If everything went all right the output is in build/android-sdk Create first JavaFX Android project Use gradle script int android-tools. The script sets the project structure for you. Following command creates Android HelloWorld project which links to a freshly built javafx runtime and to a HelloWorld application. NAME is a name of Android project. DIR where to create our first project. PACKAGE is package name required by Android. It has nothing to do with a packaging of javafx application. JFX_SDK points to our recently built runtime. JFX_APP points to dist directory of javafx application. (where all application jars sit) JFX_MAIN is fully qualified name of a main class. gradle -PDEBUG -PDIR=/home/user/work -PNAME=HelloWorld -PPACKAGE=com.helloworld \ -PJFX_SDK=/home/user/work/jfx78/build/android-sdk -PJFX_APP=/home/user/NetBeansProjects/HelloWorld/dist \ -PJFX_MAIN=com.helloworld.HelloWorld createProject Now cd to the created project and use it like any other android project. ant clean, debug, uninstall, installd will work. I haven't tried it from any IDE Eclipse nor Netbeans. Special thanks to Stefan Fuchs and Daniel Zwolenski for the repositories used in this blog post.

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Algorithmia Source Code released on CodePlex

- by FransBouma

Following the release of our BCL Extensions Library on CodePlex, we have now released the source-code of Algorithmia on CodePlex! Algorithmia is an algorithm and data-structures library for .NET 3.5 or higher and is one of the pillars LLBLGen Pro v3's designer is built on. The library contains many data-structures and algorithms, and the source-code is well documented and commented, often with links to official descriptions and papers of the algorithms and data-structures implemented. The source-code is shared using Mercurial on CodePlex and is licensed under the friendly BSD2 license. User documentation is not available at the moment but will be added soon. One of the main design goals of Algorithmia was to create a library which contains implementations of well-known algorithms which weren't already implemented in .NET itself. This way, more developers out there can enjoy the results of many years of what the field of Computer Science research has delivered. Some algorithms and datastructures are known in .NET but are re-implemented because the implementation in .NET isn't efficient for many situations or lacks features. An example is the linked list in .NET: it doesn't have an O(1) concat operation, as every node refers to the containing LinkedList object it's stored in. This is bad for algorithms which rely on O(1) concat operations, like the Fibonacci heap implementation in Algorithmia. Algorithmia therefore contains a linked list with an O(1) concat feature. The following functionality is available in Algorithmia: Command, Command management. This system is usable to build a fully undo/redo aware system by building your object graph using command-aware classes. The Command pattern is implemented using a system which allows transparent undo-redo and command grouping so you can use it to make a class undo/redo aware and set properties, use its contents without using commands at all. The Commands namespace is the namespace to start. Classes you'd want to look at are CommandifiedMember, CommandifiedList and KeyedCommandifiedList. See the CommandQueueTests in the test project for examples. Graphs, Graph algorithms. Algorithmia contains a sophisticated graph class hierarchy and algorithms implemented onto them: non-directed and directed graphs, as well as a subgraph view class, which can be used to create a view onto an existing graph class which can be self-maintaining. Algorithms include transitive closure, topological sorting and others. A feature rich depth-first search (DFS) crawler is available so DFS based algorithms can be implemented quickly. All graph classes are undo/redo aware, as they can be set to be 'commandified'. When a graph is 'commandified' it will do its housekeeping through commands, which makes it fully undo-redo aware, so you can remove, add and manipulate the graph and undo/redo the activity automatically without any extra code. If you define the properties of the class you set as the vertex type using CommandifiedMember, you can manipulate the properties of vertices and the graph contents with full undo/redo functionality without any extra code. Heaps. Heaps are data-structures which have the largest or smallest item stored in them always as the 'root'. Extracting the root from the heap makes the heap determine the next in line to be the 'maximum' or 'minimum' (max-heap vs. min-heap, all heaps in Algorithmia can do both). Algorithmia contains various heaps, among them an implementation of the Fibonacci heap, one of the most efficient heap datastructures known today, especially when you want to merge different instances into one. Priority queues. Priority queues are specializations of heaps. Algorithmia contains a couple of them. Sorting. What's an algorithm library without sort algorithms? Algorithmia implements a couple of sort algorithms which sort the data in-place. This aspect is important in situations where you want to sort the elements in a buffer/list/ICollection in-place, so all data stays in the data-structure it already is stored in. PropertyBag. It re-implements Tony Allowatt's original idea in .NET 3.5 specific syntax, which is to have a generic property bag and to be able to build an object in code at runtime which can be bound to a property grid for editing. This is handy for when you have data / settings stored in XML or other format, and want to create an editable form of it without creating many editors. IEditableObject/IDataErrorInfo implementations. It contains default implementations for IEditableObject and IDataErrorInfo (EditableObjectDataContainer for IEditableObject and ErrorContainer for IDataErrorInfo), which make it very easy to implement these interfaces (just a few lines of code) without having to worry about bookkeeping during databinding. They work seamlessly with CommandifiedMember as well, so your undo/redo aware code can use them out of the box. EventThrottler. It contains an event throttler, which can be used to filter out duplicate events in an event stream coming into an observer from an event. This can greatly enhance performance in your UI without needing to do anything other than hooking it up so it's placed between the event source and your real handler. If your UI is flooded with events from data-structures observed by your UI or a middle tier, you can use this class to filter out duplicates to avoid redundant updates to UI elements or to avoid having observers choke on many redundant events. Small, handy stuff. A MultiValueDictionary, which can store multiple unique values per key, instead of one with the default Dictionary, and is also merge-aware so you can merge two into one. A Pair class, to quickly group two elements together. Multiple interfaces for helping with building a de-coupled, observer based system, and some utility extension methods for the defined data-structures. We regularly update the library with new code. If you have ideas for new algorithms or want to share your contribution, feel free to discuss it on the project's Discussions page or send us a pull request. Enjoy!

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Silverlight Firestarter Wrap Up and WCF RIA Services Talk Sample Code

- by dwahlin

I had a great time attending and speaking at the Silverlight Firestarter event up in Redmond on December 2, 2010. In addition to getting a chance to hang out with a lot of cool people from Microsoft such as Scott Guthrie, John Papa, Tim Heuer, Brian Goldfarb, John Allwright, David Pugmire, Jesse Liberty, Jeff Handley, Yavor Georgiev, Jossef Goldberg, Mike Cook and many others, I also had a chance to chat with a lot of people attending the event and hear about what projects they’re working on which was awesome. If you didn’t get a chance to look through all of the new features coming in Silverlight 5 check out John Papa’s post on the subject. While at the Silverlight Firestarter event I gave a presentation on WCF RIA Services and wanted to get the code posted since several people have asked when it’d be available. The talk can be viewed by clicking the image below. Code from the talk follows as well as additional links. I had a few people ask about the green bracelet on my left hand since it looks like something you’d get from a waterpark. It was used to get us access down a little hall that led backstage and allowed us to go backstage during the event. I thought it looked kind of dorky but it was required to get through security. Sample Code from My WCF RIA Services Talk (To login to the 2 apps use “user” and “P@ssw0rd”. Make sure to do a rebuild of the projects in Visual Studio before running them.) View All Silverlight Firestarter Talks and Scott Guthrie’s Keynote WCF RIA Services SP1 Beta for Silverlight 4 WCF RIA Services Code Samples (including some SP1 samples) Improved binding support in EntitySet and EntityCollection with SP1 (Kyle McClellan’s Blog) Introducing an MVVM-Friendly DomainDataSource: The DomainCollectionView (Kyle McClellan’s Blog) I’ve had the chance to speak at a lot of conferences but never with as many cameras, streaming capabilities, people watching live and overall hype involved. Over 1000 people registered to attend the conference in person at the Microsoft campus and well over 15,000 to watch it through the live stream. The event started for me on Tuesday afternoon with a flight up to Seattle from Phoenix. My flight was delayed 1 1/2 hours (I seem to be good at booking delayed flights) so I didn’t get up there until almost 8 PM. John Papa did a tech check at 9 PM that night and I was scheduled for 9:30 PM. We basically plugged in my laptop backstage (amazing number of servers, racks and audio devices back there) and made sure everything showed up properly on the projector and the machines recording the presentation. In addition to a dedicated show director, there were at least 5 tech people back stage and at least that many up in the booth running lights, audio, cameras, and other aspects of the show. I wish I would’ve taken a picture of the backstage setup since it was pretty massive – servers all over the place. I definitely gained a new appreciation for how much work goes into these types of events. Here’s what the room looked like right before my tech check– not real exciting at this point. That’s Yavor Georgiev (who spoke on WCF Services at the Firestarter) in the background. We had plenty of monitors to reference during the presentation. Two monitors for slides (right and left side) and a notes monitor. The 4th monitor showed the time and they’d type in notes to us as we talked (such as “You’re over time!” in my case since I went around 4 minutes over :-)). Wednesday morning I went back on campus at Microsoft and watched John Papa film a few Silverlight TV episodes with Dave Campbell and Ryan Plemons. Next I had the chance to watch the dry run of the keynote with Scott Guthrie and John Papa. We were all blown away by the demos shown since they were even better than expected. Starting at 1 PM on Wednesday I went over to Building 35 and listened to Yavor Georgiev (WCF Services), Jaime Rodriguez (Windows Phone 7), Jesse Liberty (Data Binding) and Jossef Goldberg and Mike Cook (Silverlight Performance) give their different talks and we all shared feedback with each other which was a lot of fun. Jeff Handley from the RIA Services team came afterwards and listened to me give a dry run of my WCF RIA Services talk. He had some great feedback that I really appreciated getting. That night I hung out with John Papa and Ward Bell and listened to John walk through his keynote demos. I also got a sneak peak of the gift given to Dave Campbell for all his work with Silverlight Cream over the years. It’s a poster signed by all of the key people involved with Silverlight: Thursday morning I got up fairly early to get to the event center by 8 AM for speaker pictures. It was nice and quiet at that point although outside the room there was a huge line of people waiting to get in. At around 8:30 AM everyone was let in and the main room was filled quickly. Two other overflow rooms in the Microsoft conference center (Building 33) were also filled to capacity. At around 9 AM Scott Guthrie kicked off the event and all the excitement started! From there it was all a blur but it was definitely a lot of fun. All of the sessions for the Silverlight Firestarter were recorded and can be watched here (including the keynote). Corey Schuman, John Papa and I also released 11 lab exercises and associated videos to help people get started with Silverlight. Definitely check them out if you’re interested in learning more! Level 100: Getting Started Lab 01 - WinForms and Silverlight Lab 02 - ASP.NET and Silverlight Lab 03 - XAML and Controls Lab 04 - Data Binding Level 200: Ready for More Lab 05 - Migrating Apps to Out-of-Browser Lab 06 - Great UX with Blend Lab 07 - Web Services and Silverlight Lab 08 - Using WCF RIA Services Level 300: Take me Further Lab 09 - Deep Dive into Out-of-Browser Lab 10 - Silverlight Patterns: Using MVVM Lab 11 - Silverlight and Windows Phone 7

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FAT Volume and CE

- by Kate Moss' Open Space

Whenever we format a disk volume, it is a good idea to name the label so it will be easier to categorize. To label a volume, we can use LABEL command or UI depends on your preference. Windows CE does provide FAT driver and support various format (FAT12, FAT16,FAT32, ExFAT and TFAT - transaction-safe FAT) and many feature to let you scan and even defrag the volume but not labeling. At any time you format a volume in CE and then mount it on PC, the label is always empty! Of course, you can always label the volume on PC, even it is formatted in CE. So looks like CE does not care about the volume label at all, neither report the label to OS nor changing the label on FAT.So how can we set the volume label in CE? To Answer this question, we need to know how does FAT stores the volume label. Here are some on-line resources are handy for parsing FAT. http://en.wikipedia.org/wiki/File_Allocation_Table http://www.pjrc.com/tech/8051/ide/fat32.html http://www.microsoft.com/whdc/system/platform/firmware/fatgen.mspx You can refer to PUBLIC\COMMON\OAK\DRIVERS\FSD\FATUTIL\MAIN\bootsec.h and dosbpb.h or the above links for the fields we discuss here. The first sector of a FAT Volume (it is not necessary to be the first sector of a disk.) is a FAT boot sector and BPB (BIOS Parameter Block). And at offset 43, bgbsVolumeLabel (or bsVolumeLabel on FAT16) is for storing the volume lable, but note in the spec also indicates "FAT file system drivers should make sure that they update this field when the volume label file in the root directory has its name changed or created.". So we can't just simply update the bgbsVolumeLabel but also need to create a volume lable file in root directory. The volume lable file is not a real file but just a file entry in root directory with zero file lenth and a very special file attribute, ATTR_VOLUME_ID. (defined in public\common\oak\drivers\fsd\fatutil\MAIN\fatutilp.h) Locating and accessing bootsector is quite straight forward, as long as we know the starting sector of a FAT volume, that's it. But where is the root directory? The layout of a typical FAT is like this Boot sector (Volume ID in the figure) followed by Reserved Sectors (1 on FAT12/16 and 32 on FAT32), then FAT chain table(s) (can be 1 or 2), after that is the root directory (FAT12/16 and not shows in the figure) then begining of the File and Directories. In FAT12/16, the root directory is placed right after FAT so it is not hard to caculate the offset in the volume. But in FAT32, this rule is no longer true: the first cluster of the root directory is determined by BGBPB_RootDirStrtClus (or offset 44 in boot sector). Although this field is usually 0x00000002 (it is how CE initial the root directory after formating a volume. Note we should never assume it is always true) which means the first cluster contains data but not like the root directory is contiguous in FAT12/16, it is just like a regular file can be fragmented. So we need to access the root directory (of FAT32) hopping one cluster to another by traversing FAT table. Let's trace the code now. Although the source of FAT driver is not available in CE Shared Source program, but the formatter, Fatutil.dll, is available in public\common\oak\drivers\fsd\fatutil\MAIN\formatdisk.cpp. Be aware the public code only provides formatter for FAT12/16/32 for ExFAT it is still not available. FormatVolumeInternal is the main worker function. With the knowledge here, you should be able the trace the code easily. But I would like to discuss the following code pieces dwReservedSectors = (fo.dwFatVersion == 32) ? 32 : 1; dwRootEntries = (fo.dwFatVersion == 32) ? 0 : fo.dwRootEntries; Note the dwReservedSectors is 32 in FAT32 and 1 in FAT12/16. Root Entries is another different mentioned in previous paragraph, 0 for FAT32 (dynamic allocated) and fixed size (usually 512, defined in DEFAULT_ROOT_ENTRIES in public\common\sdk\inc\fatutil.h) And then here memset(pBootSec->bsVolumeLabel, 0x20, sizeof(pBootSec->bsVolumeLabel)); It sets the Volume Label as empty string. Now let's carry on to the next section - write the root directory. if (fo.dwFatVersion == 32) { if (!(fo.dwFlags & FATUTIL_FORMAT_TFAT)) { dwRootSectors = dwSectorsPerCluster; } else { DIRENTRY dirEntry; DWORD offset; int iVolumeNo; memset(pbBlock, 0, pdi->di_bytes_per_sect); memset(&dirEntry, 0, sizeof(DIRENTRY)); dirEntry.de_attr = ATTR_VOLUME_ID; // the first one is volume label memcpy(dirEntry.de_name, "TFAT ", sizeof (dirEntry.de_name)); memcpy(pbBlock, &dirEntry, sizeof(dirEntry)); ... // Skip the next step of zeroing out clusters dwCurrentSec += dwSectorsPerCluster; dwRootSectors = 0; } } // Each new root directory sector needs to be zeroed. memset(pbBlock, 0, cbSizeBlk); iRootSec=0; while ( iRootSec < dwRootSectors) { Basically, the code zero out the each entry in root directory depends on dwRootSectors. In FAT12/16, the dwRootSectors is calculated as the sectors we need for the root entries (512 for most of the case) and in FAT32 it just zero out the one cluster. Please note that, if it is a TFAT volume, it initialize the root directory with special volume label entries for some special purpose. Despite to its unusual initialization process for TFAT, it does provide a example for how to create a volume entry. With some minor modification, we can assign the volume label in FAT formatter and also remember to sync the volume label with bsVolumeLabel or bgbsVolumeLabel in boot sector.

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Trying to keep up with Technology and Blogging

- by Dave Campbell

A little bit of everything... The heading above got changed a bunch during writing and I finally settled on that because this has become a 'stream of consciousness' post... or maybe a stream of UNconsciousness :) If you've noticed, my blogging has been a tad slow this fall. There's been a lot going on personally. But then again, I haven't skipped anybody either. Rather than go through ALL the blogs I have aggregated, and take a week to get to the bottom, at some point in the last year, I had moved the lists around so I now have "SilverlightMVPs", "Very Prolific", "WP7", and "Top Checks". This is a total of about 250 of the more prolific bloggers. Those 250 bloggers have kept me very busy up through about //BUILD. Sometimes it would take all week to go through just that list putting out 13 posts per blog per day... but not anymore. This weekend I made it all the way through the BIG list... close to 700 blogs, and if you read my blog, you know I had one medium day (Saturday), and yesterday was very short. Why is this? To be honest, I don't know... is everybody busy re-tooling, or churning waiting for direction? I have a short list of WinRT/Metro/W8 folks... maybe I need to be pointed to more of them... but my old favorites are not pumping out posts as they have in the past. I said before that I am attracted to Metro, and I've already got My first Metro app post out there, and were it not for working with the new site, I'd have had another out last weekend... so definitely look for more from me in that area. New Site? Did I say 'new site' ? oops... didn't mean to do that, but now that the cat is out of the bag, I may as well continue... While at //BUILD, I discussed a re-tooling of SilverlightCream with lots of folks... probably more than wanted to hear about it to be honest! ... it's needed a facelift, and there's stuff on there that never worked right, plus there's a lot of manual effort that goes into a blog post. In an effort to alleviate all the above, Michael Washington and I have been working on the next iteration of SilverlightCream. Not wanting to lose that branding or mess with any saved links, I decided to change from a somewhat funky name to something more professional. I also decided to put my blog on the site, and tie my main announcement twitter feed to the site as well. The way things sit today, there are 3 different names in those locations and it's gotta be confusing for folks just stumbling in. We're going to do a series of posts talking about the site and the new backend processing (hint: Michael Washington is responsible for it, so you can take a guess at the technology), but for now, we'd like some eyes on the front end of the site, and some submittals using it to see if it falls over somewhere that we haven't tried. So... I'm going to give it up... the new site is Windows Dev News. The Twitter feed is @WindowsDevNews, and the blog will be on the site as well at Windows Dev News Blog. I've got the RSS Feed on Feedburner too, so I think all the nuts and bolts are good to go. The submittal and search pages work, as does the blog page. You'll notice we used the MasterPage from SilverlightCream to get started. That will probably change, but it's just the visual... the content is the important part. Other missing things are the tracking and 'Skim' page that we will eventually have up and running. There are some formatting issues with the blog posts but if you hang in there with me, those will be taken care of. If you're a blogger, please submit through the site and let me know if you find any problems. If you're a reader, please add this feed and site. I'll be duplicating the effort for a while but at some point will stop that foolishness. We won't lose the data from SilverlightCream though, so keep using that as a search resource... I have hopes to pull that database over to WindowsDevNews, or link to it in some manner... that part isn't set in jello yet, but it will not be lost. So there it is... let me know what you think, send me your WinRT/Metro/W8 postings along with your Silverlight and WP7 posts... it's not that different, it's just more. Stay in the 'Light

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Simultaneously calling multiple methods on a WCF service from silverlight

- by ola karlsson

A while back I had to debug some performance issues in an existing Silverlight app, as the problem / solution was a bit obscure and finding info about it was quite tricky, I thought I’d share, maybe it can help the next person with this problem. The App On start, the app would do a number of calls to different methods on a WCF service, this to populate the UI with the necessary data. Recently one of those services had been changed and was now taking quite a bit longer than it used to. This was resulting in quite a long loading time for the whole UI, which was set up so it wouldn’t let the user interact with anything, until all the service calls had finished. First I broke out the longer running service call from the others, then removed the constraint that it had to be loaded for the UI in general to become responsive. I also added a loading indicator just on that area of the UI, thinking that the main UI would load while this particular section could keep loading independently. The Problem However this is where things started to get a bit strange. I found that even after these changes, the main UI wouldn’t activate until the long running call returned. So now, I did what I should have done to start with, I got Fiddler out and had a look at what was really happening. What I found was that, once the call to the long running service method was placed, all subsequent call were waiting for that one to return before executing. Not having really worked with WCF previously or knowing much about it in general, I was stumped… I knew of the issues where Silverlight is restricted by the browsers networking features in regards to number of simultaneous connections etc. However that just didn’t seem to be the issue here, you can clearly see in Fiddler that there’s numerous calls, but they’re just not returning. I thought of the problem maybe being in the WCF service, but the calls were really not that complicated and surely the service should be able to handle a lot more than what I was throwing at it! So I did what every developer does in this type of scenario, I hit the search engines. I did a whole bunch of searching on things like “multiple simultaneous WCF calls from Silverlight” and “Calling long running WCF services from Silverlight” etc. etc. This however, pretty much got me nowhere, I found a whole heap of resources on how to do WCF calls from Silverlight but most of them were very basic and of no use what so ever. The fog is clearing It wasn’t until I came across the term “ WCF blocking calls” and started incorporating that in my searches I started to get somewhere. Those searches quite quickly brought me to the following thread in the Silverlight forum “Long-running WCF call blocking subsequent calls” which discussed the exact problem I was facing and the best part, one of the guys there had the solution! The short answer is in the forum post and the guys answering, has also done a more extensive blog post about it called “Silverlight, WCF, and ASP.Net Configuration Gotchas” which covers it very well. So come on what’s the solution?! I heard you ask, unless you’ve already gone to the links and looked it up ;) The Solution Well, it turns out that the issue is founded in a mix of Silverlight, Asp.Net and WCF, basically if you’re doing multiple calls to a single WCF web-service and you have Asp.Net session state enabled, the calls will be executed sequentially by the service, hence any long running calls will block subsequent ones. So why is Asp.Net session state effecting us, we’re working in Silverlight, right? We'll as mentioned earlier, by default Silverlight uses the browsers networking stack when doing service calls, hence to the WCF service, the call looks like it might as well be coming from a normal Asp.Net. To get around this, we look to a feature introduced in Silverlight 3, namely the Client HTTP Stack. The Client HTTP Stack to the rescue By using the following syntax (for example in our App.xaml.cs, Application_Startup method) WebRequest.RegisterPrefix("http://", WebRequestCreator.ClientHttp); we can set our Silverlight application to use the Client HTTP Stack, which incidentally solves our problem! By using Silverlights own networking stack, rather than that of the browser, we get around the Asp.Net - WCF session state issue. The above code specifies that all calls to addresses starting with “http://” should go through the client stack, this can actually be set more granular and you can specify it to be used only for certain domains etc. Summary The actual solution is well covered in the forum and blog posts I link to above. This post is more about sharing my experience, hopefully helping to spread the word about this and maybe make it a bit easier for the next poor guy with this issue to find the solution. Until next time, Ola

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HTG Explains: Are You Using IPv6 Yet? Should You Even Care?

- by Chris Hoffman

IPv6 is extremely important for the long-term health of the Internet. But is your Internet service provider providing IPv6 connectivity yet? Does your home network support it? Should you even care if you’re using IPv6 yet? Switching from IPv4 to IPv6 will give the Internet a much larger pool of IP addresses. It should also allow every device to have its own public IP address, rather than be hidden behind a NAT router. IPv6 is Important Long-Term IPv6 is very important for the long-term health of the Internet. There are only about 3.7 billion public IPv4 addresses. This may sound like a lot, but it isn’t even one IP address for each person on the planet. Considering people have more and more Internet-connected devices — everything from light bulbs to thermostats are starting to become network-connected — the lack of IP addresses is already proving to be a serious problem. This may not affect those of us in well-off developed countries just yet, but developing countries are already running out of IPv4 addresses. So, if you work at an Internet service provider, manage Internet-connected servers, or develop software or hardware — yes, you should care about IPv6! You should be deploying it and ensuring your software and hardware works properly with it. It’s important to prepare for the future before the current IPv4 situation becomes completely unworkable. But, if you’re just typical user or even a typical geek with a home Internet connection and a home network, should you really care about your home network just yet? Probably not. What You Need to Use IPv6 To use IPv6, you’ll need three things: An IPv6-Compatible Operating System: Your operating system’s software must be capable of using IPv6. All modern desktop operating systems should be compatible — Windows Vista and newer versions of Windows, as well as modern versions of Mac OS X and Linux. Windows XP doesn’t have IPv6 support installed by default, but you shouldn’t be using Windows XP anymore, anyway. A Router With IPv6 Support: Many — maybe even most — consumer routers in the wild don’t support IPv6. Check your router’s specifications details to see if it supports IPv6 if you’re curious. If you’re going to buy a new router, you’ll probably want to get one with IPv6 support to future-proof yourself. If you don’t have an IPv6-enabled router yet, you don’t need to buy a new one just to get it. An ISP With IPv6 Enabled: Your Internet service provider must also have IPv6 set up on their end. Even if you have modern software and hardware on your end, your ISP has to provide an IPv6 connection for you to use it. IPv6 is rolling out steadily, but slowly — there’s a good chance your ISP hasn’t enabled it for you yet. How to Tell If You’re Using IPv6 The easiest way to tell if you have IPv6 connectivity is to visit a website like testmyipv6.com. This website allows you to connect to it in different ways — click the links near the top to see if you can connect to the website via different types of connections. If you can’t connect via IPv6, it’s either because your operating system is too old (unlikely), your router doesn’t support IPv6 (very possible), or because your ISP hasn’t enabled it for you yet (very likely). Now What? If you can connect to the test website above via IPv6, congratulations! Everything is working as it should. Your ISP is doing a good job of rolling out IPv6 rather than dragging its feet. There’s a good chance you won’t have IPv6 working properly, however. So what should you do about this — should you head to Amazon and buy a new IPv6-enabled router or switch to an ISP that offers IPv6? Should you use a “tunnel broker,” as the test site recommends, to tunnel into IPv6 via your IPv4 connection? Well, probably not. Typical users shouldn’t have to worry about this yet. Connecting to the Internet via IPv6 shouldn’t be perceptibly faster, for example. It’s important for operating system vendors, hardware companies, and Internet service providers to prepare for the future and get IPv6 working, but you don’t need to worry about this on your home network. IPv6 is all about future-proofing. You shouldn’t be racing to implement this at home yet or worrying about it too much — but, when you need to buy a new router, try to buy one that supports IPv6. Image Credit: Adobe of Chaos on Flickr, hisperati on Flickr, Vox Efx on Flickr

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Review of ComponentOne Silverlight Controls (Free License Giveaway).

- by mbcrump

ComponentOne has several great products that target Silverlight Developers. One of them is their Silverlight Controls and the other is the XAP Optimizer. I decided that I would check out the controls and Xap Optimizer and feature them on my blog. After talking with ComponentOne, they agreed to take part in my Monthly Silverlight giveaway. The details are listed below: ----------------------------------------------------------------------------------------------------------------------------------------------------------- Win a FREE developer’s license of ComponentOne Silverlight Controls + XAP Optimizer! (the winner also gets a license to Silverlight Spy) Random winner will be announced on March 1st, 2011! To be entered into the contest do the following things: Subscribe to my feed. Leave a comment below with a valid email account (I WILL NOT share this info with anyone.) Retweet the following : I just entered to win free #Silverlight controls from @mbcrump and @ComponentOne http://mcrump.me/fTSmB8 ! Don’t change the URL because this will allow me to track the users that Tweet this page. Don’t forget to visit ComponentOne because they made this possible. MichaelCrump.Net provides Silverlight Giveaways every month. You can also see the latest giveaway by bookmarking http://giveaways.michaelcrump.net . ---------------------------------------------------------------------------------------------------------------------------------------------------------- Before we get started with the Silverlight Controls, here is a couple of links to bookmark: The Live Demos of the Silverlight Controls is located here. The XAP Optimizer page is here. One thing that I liked about the help documentation is that you can grab a PDF that only contains documentation for that control. This allows you to get the information you need without going through several hundred pages. You can also download the full documentation from their site. ComponentOne Silverlight Controls I recently built a hobby project and decided to use ComponentOne Silverlight Controls. The main reason for this is that the controls are heavily documented, they look great and getting help was just a tweet or forum click away. So, the first question that you may ask is, “What is included?” Here is the official list below. I wanted to show several of the controls that I think developers will use the most. 1) ComponentOne’s Image Control – Display animated GIF images on your Silverlight pages as you would in traditional Web apps. Add attractive visuals with minimal effort. 2) HTML Host - Render HTML and arbitrary URI content from within Silverlight. 3) Chart3D - Create 3D surface charts with options for contour levels, zones, a chart legend and more. 4) PDFViewer - View PDF files in Silverlight! That is just a fraction of the controls available. If you want to check out several of them in a “real” application then check out my Silverlight page at http://michaelcrump.info. This brings me to the second part of the giveaway. XAP Optimizer – Is designed to reduce the size of your XAP File. It also includes built-in obfuscation and signing. With my personal project, I decided to use the XAP Optimizer by ComponentOne. It was so easy to use. You basically give it your .XAP file and it provides an output file. If you prefer to prune unused references manually then you can prune your XAP file manually by selecting the option below. I went ahead and added Obfuscation just to try it out and it worked great. You may notice from the screenshot below that I only obfuscated assemblies that I built. The other dlls anyone can grab off the net so we have no reason to obfuscate them. You also have the option to automatically sign your .xap with the SN.exe tool. So how did it turn out? Well, I reduced my XAP size from 2.4 to 1.8 with simply a click of a button. I added obfuscation with a click of a button: Screenshot of no obfuscation on my XAP File Screenshot of obfuscation on my XAP File with XAP Optimizer. So, with 2 button clicks, I reduce my XAP file and obfuscated my assembly. What else can you want? Well, they provide a nice HTML report that gives you an optimization summary. So what if you don’t want to launch this tool every time you deploy a Silverlight application? Well the official documentation provided a way to do it in your built event in Visual Studio. Click the Build Events tab on the left side of the Properties window. Enter the following command in the Post-build event command line: $Program Files\ComponentOne\XapOptimizer\XapOptimizer.exe /cmd /p:$(ProjectDir)$(ProjectName).xoproj In the end, this is a great product. I love code that I don’t have to write and utilities that just work. ComponentOne delivers with both the Silverlight Controls and the XAP Optimizer. Don’t forget to leave a comment below in order to win a set of the controls! Subscribe to my feed

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Benefits of PerformancePoint Services Using SharePoint Server 2010

- by Wayne

What is PerformancePoint Services? Most of the time it happens that the metrics that make up your key performance indicators are not simple values from a data source. In SharePoint Server 2007 PerformancePoint Services, you could create two kinds of KPI metrics: Simple single value metrics from any supported data source or Complex multiple value metrics from a single Analysis Services data source using MDX. Now things are even easier with Performance Point Services in SharePoint 2010. Let us check what is it? PerformancePoint Services in SharePoint Server 2010 is a performance management service that you can use to monitor and analyze your business. By providing flexible, easy-to-use tools for building dashboards, scorecards, reports, and key performance indicators (KPIs), PerformancePoint Services can help everyone across an organization make informed business decisions that align with companywide objectives and strategy. Scorecards, dashboards, and KPIs help drive accountability. Integrated analytics help employees move quickly from monitoring information to analyzing it and, when appropriate, sharing it throughout the organization. Prior to the addition of PerformancePoint Services to SharePoint Server, Microsoft Office PerformancePoint Server 2007 functioned as a standalone server. Now PerformancePoint functionality is available as an integrated part of the SharePoint Server Enterprise license, as is the case with Excel Services in Microsoft SharePoint Server 2010. The popular features of earlier versions of PerformancePoint Services are preserved along with numerous enhancements and additional functionality. New PerformancePoint Services features PerformancePoint Services now can utilize SharePoint Server scalability, collaboration, backup and recovery, and disaster recovery capabilities. Dashboards and dashboard items are stored and secured within SharePoint lists and libraries, providing you with a single security and repository framework. New features and enhancements of SharePoint 2010 PerformancePoint Services • With PerformancePoint Services, functioning as a service in SharePoint Server, dashboards and dashboard items are stored and secured within SharePoint lists and libraries, providing you with a single security and repository framework. The new architecture also takes advantage of SharePoint Server scalability, collaboration, backup and recovery, and disaster recovery capabilities. You also can include and link PerformancePoint Services Web Parts with other SharePoint Server Web Parts on the same page. The new architecture also streamlines security models that simplify access to report data. • The Decomposition Tree is a new visualization report type available in PerformancePoint Services. You can use it to quickly and visually break down higher-level data values from a multi-dimensional data set to understand the driving forces behind those values. The Decomposition Tree is available in scorecards and analytic reports and ultimately in dashboards. • You can access more detailed business information with improved scorecards. Scorecards have been enhanced to make it easy for you to drill down and quickly access more detailed information. PerformancePoint scorecards also offer more flexible layout options, dynamic hierarchies, and calculated KPI features. Using this enhanced functionality, you can now create custom metrics that use multiple data sources. You can also sort, filter, and view variances between actual and target values to help you identify concerns or risks. • Better Time Intelligence filtering capabilities that you can use to create and use dynamic time filters that are always up to date. Other improved filters improve the ability for dashboard users to quickly focus in on information that is most relevant. • Ability to include and link PerformancePoint Services Web Parts together with other PerformancePoint Services Web parts on the same page. • Easier to author and publish dashboard items by using Dashboard Designer. • SQL Server Analysis Services 2008 support. • Increased support for accessibility compliance in individual reports and scorecards. • The KPI Details report is a new report type that displays contextually relevant information about KPIs, metrics, rows, columns, and cells within a scorecard. The KPI Details report works as a Web part that links to a scorecard or individual KPI to show relevant metadata to the end user in SharePoint Server. This Web part can be added to PerformancePoint dashboards or any SharePoint Server page. • Create analytics reports to better understand underlying business forces behind the results. Analytic reports have been enhanced to support value filtering, new chart types, and server-based conditional formatting. To conclude, PerformancePoint Services, by becoming tightly integrated with SharePoint Server 2010, takes advantage of many enterprise-level SharePoint Server 2010 features. Unfortunately, SharePoint Foundation 2010 doesn’t include this feature. There are still many choices in SharePoint family of products that include SharePoint Server 2010, SharePoint Foundation, SharePoint Server 2007 and associated free SharePoint web parts and templates.

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JavaScript Intellisense Improvements with VS 2010

- by ScottGu

This is the twentieth in a series of blog posts I’m doing on the upcoming VS 2010 and .NET 4 release. Today’s blog post covers some of the nice improvements coming with JavaScript intellisense with VS 2010 and the free Visual Web Developer 2010 Express. You’ll find with VS 2010 that JavaScript Intellisense loads much faster for large script files and with large libraries, and that it now provides statement completion support for more advanced scenarios compared to previous versions of Visual Studio. [In addition to blogging, I am also now using Twitter for quick updates and to share links. Follow me at: twitter.com/scottgu] Improved JavaScript Intellisense Providing Intellisense for a dynamic language like JavaScript is more involved than doing so with a statically typed language like VB or C#. Correctly inferring the shape and structure of variables, methods, etc is pretty much impossible without pseudo-executing the actual code itself – since JavaScript as a language is flexible enough to dynamically modify and morph these things at runtime. VS 2010’s JavaScript code editor now has the smarts to perform this type of pseudo-code execution as you type – which is how its intellisense completion is kept accurate and complete. Below is a simple walkthrough that shows off how rich and flexible it is with the final release. Scenario 1: Basic Type Inference When you declare a variable in JavaScript you do not have to declare its type. Instead, the type of the variable is based on the value assigned to it. Because VS 2010 pseudo-executes the code within the editor, it can dynamically infer the type of a variable, and provide the appropriate code intellisense based on the value assigned to a variable. For example, notice below how VS 2010 provides statement completion for a string (because we assigned a string to the “foo” variable): If we later assign a numeric value to “foo” the statement completion (after this assignment) automatically changes to provide intellisense for a number: Scenario 2: Intellisense When Manipulating Browser Objects It is pretty common with JavaScript to manipulate the DOM of a page, as well as work against browser objects available on the client. Previous versions of Visual Studio would provide JavaScript statement completion against the standard browser objects – but didn’t provide much help with more advanced scenarios (like creating dynamic variables and methods). VS 2010’s pseudo-execution of code within the editor now allows us to provide rich intellisense for a much broader set of scenarios. For example, below we are using the browser’s window object to create a global variable named “bar”. Notice how we can now get intellisense (with correct type inference for a string) with VS 2010 when we later try and use it: When we assign the “bar” variable as a number (instead of as a string) the VS 2010 intellisense engine correctly infers its type and modifies statement completion appropriately to be that of a number instead: Scenario 3: Showing Off Because VS 2010 is psudo-executing code within the editor, it is able to handle a bunch of scenarios (both practical and wacky) that you throw at it – and is still able to provide accurate type inference and intellisense. For example, below we are using a for-loop and the browser’s window object to dynamically create and name multiple dynamic variables (bar1, bar2, bar3…bar9). Notice how the editor’s intellisense engine identifies and provides statement completion for them: Because variables added via the browser’s window object are also global variables – they also now show up in the global variable intellisense drop-down as well: Better yet – type inference is still fully supported. So if we assign a string to a dynamically named variable we will get type inference for a string. If we assign a number we’ll get type inference for a number. Just for fun (and to show off!) we could adjust our for-loop to assign a string for even numbered variables (bar2, bar4, bar6, etc) and assign a number for odd numbered variables (bar1, bar3, bar5, etc): Notice above how we get statement completion for a string for the “bar2” variable. Notice below how for “bar1” we get statement completion for a number: This isn’t just a cool pet trick While the above example is a bit contrived, the approach of dynamically creating variables, methods and event handlers on the fly is pretty common with many Javascript libraries. Many of the more popular libraries use these techniques to keep the size of script library downloads as small as possible. VS 2010’s support for parsing and pseudo-executing libraries that use these techniques ensures that you get better code Intellisense out of the box when programming against them. Summary Visual Studio 2010 (and the free Visual Web Developer 2010 Express) now provide much richer JavaScript intellisense support. This support works with pretty much all popular JavaScript libraries. It should help provide a much better development experience when coding client-side JavaScript and enabling AJAX scenarios within your ASP.NET applications. Hope this helps, Scott P.S. You can read my previous blog post on VS 2008’s JavaScript Intellisense to learn more about our previous JavaScript intellisense (and some of the scenarios it supported). VS 2010 obviously supports all of the scenarios previously enabled with VS 2008.

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Using the Static Code Analysis feature of Visual Studio (Premium/Ultimate) to find memory leakage problems

- by terje

Memory for managed code is handled by the garbage collector, but if you use any kind of unmanaged code, like native resources of any kind, open files, streams and window handles, your application may leak memory if these are not properly handled. To handle such resources the classes that own these in your application should implement the IDisposable interface, and preferably implement it according to the pattern described for that interface. When you suspect a memory leak, the immediate impulse would be to start up a memory profiler and start digging into that. However, before you follow that impulse, do a Static Code Analysis run with a ruleset tuned to finding possible memory leaks in your code. If you get any warnings from this, fix them before you go on with the profiling. How to use a ruleset In Visual Studio 2010 (Premium and Ultimate editions) you can define your own rulesets containing a list of Static Code Analysis checks. I have defined the memory checks as shown in the lists below as ruleset files, which can be downloaded – see bottom of this post. When you get them, you can easily attach them to every project in your solution using the Solution Properties dialog. Right click the solution, and choose Properties at the bottom, or use the Analyze menu and choose “Configure Code Analysis for Solution”: In this dialog you can now choose the Memorycheck ruleset for every project you want to investigate. Pressing Apply or Ok opens every project file and changes the projects code analysis ruleset to the one we have specified here. How to define your own ruleset (skip this if you just download my predefined rulesets) If you want to define the ruleset yourself, open the properties on any project, choose Code Analysis tab near the bottom, choose any ruleset in the drop box and press Open Clear out all the rules by selecting “Source Rule Sets” in the Group By box, and unselect the box Change the Group By box to ID, and select the checks you want to include from the lists below. Note that you can change the action for each check to either warning, error or none, none being the same as unchecking the check. Now go to the properties window and set a new name and description for your ruleset. Then save (File/Save as) the ruleset using the new name as its name, and use it for your projects as detailed above. It can also be wise to add the ruleset to your solution as a solution item. That way it’s there if you want to enable Code Analysis in some of your TFS builds. Running the code analysis In Visual Studio 2010 you can either do your code analysis project by project using the context menu in the solution explorer and choose “Run Code Analysis”, you can define a new solution configuration, call it for example Debug (Code Analysis), in for each project here enable the Enable Code Analysis on Build In Visual Studio Dev-11 it is all much simpler, just go to the Solution root in the Solution explorer, right click and choose “Run code analysis on solution”. The ruleset checks The following list is the essential and critical memory checks. CheckID Message Can be ignored ? Link to description with fix suggestions CA1001 Types that own disposable fields should be disposable No http://msdn.microsoft.com/en-us/library/ms182172.aspx CA1049 Types that own native resources should be disposable Only if the pointers assumed to point to unmanaged resources point to something else http://msdn.microsoft.com/en-us/library/ms182173.aspx CA1063 Implement IDisposable correctly No http://msdn.microsoft.com/en-us/library/ms244737.aspx CA2000 Dispose objects before losing scope No http://msdn.microsoft.com/en-us/library/ms182289.aspx CA2115 1 Call GC.KeepAlive when using native resources See description http://msdn.microsoft.com/en-us/library/ms182300.aspx CA2213 Disposable fields should be disposed If you are not responsible for release, of if Dispose occurs at deeper level http://msdn.microsoft.com/en-us/library/ms182328.aspx CA2215 Dispose methods should call base class dispose Only if call to base happens at deeper calling level http://msdn.microsoft.com/en-us/library/ms182330.aspx CA2216 Disposable types should declare a finalizer Only if type does not implement IDisposable for the purpose of releasing unmanaged resources http://msdn.microsoft.com/en-us/library/ms182329.aspx CA2220 Finalizers should call base class finalizers No http://msdn.microsoft.com/en-us/library/ms182341.aspx Notes: 1) Does not result in memory leak, but may cause the application to crash The list below is a set of optional checks that may be enabled for your ruleset, because the issues these points too often happen as a result of attempting to fix up the warnings from the first set. ID Message Type of fault Can be ignored ? Link to description with fix suggestions CA1060 Move P/invokes to NativeMethods class Security No http://msdn.microsoft.com/en-us/library/ms182161.aspx CA1816 Call GC.SuppressFinalize correctly Performance Sometimes, see description http://msdn.microsoft.com/en-us/library/ms182269.aspx CA1821 Remove empty finalizers Performance No http://msdn.microsoft.com/en-us/library/bb264476.aspx CA2004 Remove calls to GC.KeepAlive Performance and maintainability Only if not technically correct to convert to SafeHandle http://msdn.microsoft.com/en-us/library/ms182293.aspx CA2006 Use SafeHandle to encapsulate native resources Security No http://msdn.microsoft.com/en-us/library/ms182294.aspx CA2202 Do not dispose of objects multiple times Exception (System.ObjectDisposedException) No http://msdn.microsoft.com/en-us/library/ms182334.aspx CA2205 Use managed equivalents of Win32 API Maintainability and complexity Only if the replace doesn’t provide needed functionality http://msdn.microsoft.com/en-us/library/ms182365.aspx CA2221 Finalizers should be protected Incorrect implementation, only possible in MSIL coding No http://msdn.microsoft.com/en-us/library/ms182340.aspx Downloadable ruleset definitions I have defined three rulesets, one called Inmeta.Memorycheck with the rules in the first list above, and Inmeta.Memorycheck.Optionals containing the rules in the second list, and the last one called Inmeta.Memorycheck.All containing the sum of the two first ones. All three rulesets can be found in the zip archive “Inmeta.Memorycheck” downloadable from here. Links to some other resources relevant to Static Code Analysis MSDN Magazine Article by Mickey Gousset on Static Code Analysis in VS2010 MSDN : Analyzing Managed Code Quality by Using Code Analysis, root of the documentation for this Preventing generated code from being analyzed using attributes Online training course on Using Code Analysis with VS2010 Blogpost by Tatham Oddie on custom code analysis rules How to write custom rules, from Microsoft Code Analysis Team Blog Microsoft Code Analysis Team Blog

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Oracle WebCenter: uma nova visão para os Portais

- by Denisd

O conceito de “Portal” existe há muito tempo, mas está sempre mudando. Afinal de contas, o que é um portal? Nos primórdios da internet, o termo “portal” era utilizado para sites que guardavam muitas páginas (ou seja, muita informação). “Portal de notícias” era um termo comum, embora estes “portais” não passassem de um conjunto de páginas estáticas, que basicamente serviam conteúdo aos usuários. Com a evolução da tecnologia, os web sites passaram a ficar mais dinâmicos, permitindo uma interação maior do usuário. Sites de comunidades sociais são o melhor exemplo disso. Neste momento, o “portal” passou a ser não apenas um grupo de páginas, mas um conjunto de serviços e recursos dinâmicos, como a possibilidade de publicar fotos e vídeos, e compartilhar este conteúdo com amigos on-line. Aqui temos o que podemos chamar de “Portais Sociais”. Ao mesmo tempo, dentro das empresas, outra mudança estava acontecendo: a criação de padrões de comunicação entre aplicativos, sendo o mais famoso destes padrões a tecnologia de Web Services. Com estes padrões, as aplicações podem trocar informações e facilitar a experiência dos usuários. Desta forma, é possível desenvolver mini-aplicativos (chamados “portlets”), que publicam informações dos sistemas corporativos nas páginas dos portais internos. Estes portlets permitem interações com os sistemas, para permitir que os usuários tenham acesso rápido e fácil às informações. Podemos chamar estes portais de “Portais Transacionais”. Aqui temos 2 pontos que eu gostaria de chamar a atenção: 1 – O desenvolvimento de portlets é necessário porque eu não consigo publicar uma aplicação inteira no portal, normalmente por uma questão de padrões de desenvolvimento. Explicando de uma forma simples, a aplicação não foi feita para rodar dentro de um portal. Portanto, é necessário desenvolvimento adicional para criar mini-aplicativos que replicam (ou melhor, duplicam) a lógica do aplicativo principal, dentro do portal. 2 – Os aplicativos corporativos normalmente não incluem os recursos colaborativos de um portal (por exemplo, fóruns de discussão, lista de contatos com sensores de presença on-line, wikis, tags, etc), simplesmente porque este tipo de recurso normalmente não está disponível de forma “empacotada” para ser utilizada em um aplicativo. Desta forma, se eu quiser que a minha aplicação tenha um fórum de discussão para que os meus clientes conversem com a minha equipe técnica, eu tenho que desenvolver todo o motor do fórum de discussão dentro do meu aplicativo, o que se torna inviável, devido ao custo, tempo e ao fato de que este tipo de recurso normalmente não está no escopo da minha aplicação. O que acaba acontecendo é que os usuários fazem a parte “transacional” dentro do aplicativo, mas acabam utilizando outras interfaces para atender suas demandas de colaboração (neste caso, utilizariam um fórum fora da aplicação para discutir problemas referentes ao aplicativo). O Oracle WebCenter 11g vem para resolver estes dois pontos citados acima. O WebCenter não é simplesmente um novo portal, com alguns recursos interessantes; ele é uma nova forma de se pensar em Portais Corporativos (portais que reúnem os cenários citados acima: conteúdo, social e transacional). O WebCenter 11g é extenso demais para ser descrito em um único post, e nem é a minha intenção entrar no detalhe deste produto agora. Mas podemos definir o WebCenter 11g como sendo 3 “coisas”: - Um framework de desenvolvimento, aonde os recursos que as minhas aplicações irão utilizar (por exemplo, validação de crédito, consulta à estoque, registro de um pedido, etc), são desenvolvidos de forma a serem reutilizados por qualquer outra aplicação ou portlet que seja executado neste framework. Este tipo de componente reutilizável é chamado de “Task Flow”. - Um conjunto de serviços voltados à colaboração, como fóruns, wikis, blogs, tags, links, people connections, busca, bibliotecas de documentos, etc. Todos estes recursos colaborativos também estão disponíveis como Task Flows, desta forma, qualquer aplicação que eu desenvolva pode se beneficiar destes recursos. - Um “Portal”, do ponto de vista tradicional, aonde os usuários podem criar páginas, inserir e compartilhar conteúdo com outros usuários. Este Portal consegue utilizar os recursos desenvolvidos no Framework, garantindo o reuso. A imagem abaixo traz uma visão deste Portal. Clique para ver em tamanho maior. A grande inovação que o WebCenter traz é que a divisão entre “portal” e “aplicação” desaparece: qualquer aplicação agora pode ser desenvolvida com recursos de portal. O meu sistema de CRM, por exemplo, pode ter um fórum de discussão para os clientes. O meu sistema de suporte pode utilizar Wikis para montar FAQs de forma rápida. O sistema financeiro pode incluir uma biblioteca de documentos para que o usuário possa consultar os manuais de procedimento. Portanto, não importa se eu estou desenvolvendo uma “aplicação” ou um “portal”; o que importa é que os meus usuários agora terão em uma única interface as funcionalidades dos aplicativos e os recursos de colaboração. Este conceito, dentro da Oracle, é chamado de “Composite Applications”, e é a base para a próxima geração dos aplicativos Oracle. Nos próximos posts iremos falar (é claro) sobre como o WebCenter e o UCM se relacionam, e que tipo de recursos podem ser aproveitados nas aplicações/portais. Até breve!

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Fusion HCM SaaS – Integration

- by Kiran Mundy

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Fusion HCM SaaS – Integration A typical implementation pattern we’re seeing with Fusion Apps early adopters is implementing a few Fusion HCM applications that bring the most benefit to their company with the least disruption to existing programs and interfaces. Very often this ends up being Fusion Goals & Performance, Talent, Compensation or Benefits, often with Taleo for recruiting. The implementation picture looks like what you see below: Here, you can see that all the “downstream integrations” from the On-Premise Core HR, are unaffected because the master for employee data is still your On-Premise Core HR system – all updates and new hires are made here (although they may be fed in from Taleo to start with). As a second phase when customers migrate Core HR to Fusion HCM, they have to come up with a strategy to manage integrations to all their downstream applications that require employee details. For customers coming from EBS HR, a short term strategy that allows for minimal impact, is to extract employee data from Fusion (Via HCM Extract), and load the shared EBS HR tables (which are part of an EBS Financials install anyways), and let your downstream integrations continue to function based on this data as shown below. If you are not coming from EBS HR and there are license implications, you may want to consider: Creating an On-Premise warehouse for extracting data from Fusion Apps. Leveraging Fusion Apps Web Services (available to SaaS customers starting R7) to directly retrieve/write data to Fusion Apps. Integration Tools File Based Loader This is the primary mechanism for loading HCM data (both initial load and incremental updates) into Fusion HCM. Employee & related data can be uploaded into Fusion HCM using File Based Loader. Note that ability to schedule File Based Loader to run on a pre-defined schedule will be available as a patch on top of Rel 5. Hr2Hr has been deprecated in favor of File Based Loader, but for existing customers using Hr2Hr, here are some sample scripts that show how to get more informative error messages. They can be run by creating data model sql queries in BI Publisher. The scripts currently have hard coded values for request id and loader batch id, which your developer will need to update to the correct values for you. The BI Publisher Training Session recorded on Apr 18th is available here (under "Recordings"). This will enable a somewhat technical resource to create a data model sql query. Links to Documentation & Traning Reference documentation for File Based Loader on docs.oracle.com FBL 1.1 MOS Doc Id 1533860.1 Sample demo data files for File Based Loader HCM SaaS Integrations ppt and recording. EBS api's Loading Information into EBS Full or Shared HCM This could be candidate information being loaded from Taleo into EBS or Employee information being loaded from Fusion HCM into an EBS shared HR install (for downstream applications & EBS Financials). Oracle HRMS Product Family Publicly Callable Business Process APIs (A Reference Consolidation) [ID 216838.1] This is a guide to the EBS R12 Integration Repository accessible from an EBS instance. EBS HRMS Publicly Callable Business Process APIs in Release 11i & 12 [ID 121964.1] Fusion HCM Extract Fusion HCM Extract is the primary mechanism used to extract employee information from Fusion HCM. Refer to the "Configure Identity Sync" doc on MOS for additional mechanisms. Additional documentation (you'll need an oracle.com account to access) HCM Extracts User Guides (Rel 4 & 5) HCM Extract Entity/Attributes (Rel 5) HCM Extract User Guide (Rel 5) If you don’t have an oracle.com account, download the zipped HCM Extract Rel 5 Docs (Click on File --> Download on next screen). View Training Recordings on Fusion HCM Extract Benefits Extract To setup the benefits extract, refer to the following guide. Page 2-15 of the User Documentation describes how to use the benefits extract. Benefit enrollments can also be uploaded into Fusion Benefits. Instructions are here along with a sample upload file. However, if the defined benefits extract does not meet your requirements, you can use BI Publisher (Link to BI Publisher presentation recording from Apr 18th) to create your own version of Benefits extract. You can start with the data model query underlying the benefits extract. Payroll Interface Fusion Payroll Interface enables you to capture personal payroll information, such as earnings and deductions, along with other data from Oracle Fusion Human Capital Management, and send that information to a third-party payroll provider. Documentation: Payroll interface guide Sample file DBI's used for the payroll interface.Usage Patterns always accessible @ http://www.finapps.com Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";}

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How do I prove or disprove "god" objects are wrong?

- by honestduane

Problem Summary: Long story short, I inherited a code base and an development team I am not allowed to replace and the use of God Objects is a big issue. Going forward, I want to have us re-factor things but I am getting push-back from the teams who want to do everything with God Objects "because its easier" and this means I would not be allowed to re-factor. I pushed back citing my years of dev experience, that I'm the new boss who was hired to know these things, etc, and so did the third party offshore companies account sales rep, and this is now at the executive level and my meeting is tomorrow and I want to go in with a lot of technical ammo to advocate best practices because I feel it will be cheaper in the long run (And I personally feel that is what the third party is worried about) for the company. My issue is from a technical level, I know its good long term but I'm having trouble with the ultra short term and 6 months term, and while its something I "know" I cant prove it with references and cited resources outside of one person (Robert C. Martin, aka Uncle Bob), as that is what I am being asked to do as I have been told having data from one person and only one person (Robert C Martin) is not good enough of an argument. Question: What are some resources I can cite directly (Title, year published, page number, quote) by well known experts in the field that explicitly say this use of "God" Objects/Classes/Systems is bad (or good, since we are looking for the most technically valid solution)? Research I have already done: I have a number of books here and I have searched their indexes for the use of the words "god object" and "god class". I found that oddly its almost never used and the copy of the GoF book I have for example, never uses it (At least according to the index in front of me) but I have found it in 2 books per the below, but I want more I can use. I checked the Wikipedia page for "God Object" and its currently a stub with little reference links so although I personally agree with that it says, It doesn't have much I can use in an environment where personal experience is not considered valid. The book cited is also considered too old to be valid by the people I am debating these technical points with as the argument they are making is that "it was once thought to be bad but nobody could prove it, and now modern software says "god" objects are good to use". I personally believe that this statement is incorrect, but I want to prove the truth, whatever it is. In Robert C Martin's "Agile Principles, Patterns, and Practices in C#" (ISBN: 0-13-185725-8, hardcover) where on page 266 it states "Everybody knows that god classes are a bad idea. We don't want to concentrate all the intelligence of a system into a single object or a single function. One of the goals of OOD is the partitioning and distribution of behavior into many classes and many function." -- And then goes on to say sometimes its better to use God Classes anyway sometimes (Citing micro-controllers as an example). In Robert C Martin's "Clean Code: A Handbook of Agile Software Craftsmanship" page 136 (And only this page) talks about the "God class" and calls it out as a prime example of a violation of the "classes should be small" rule he uses to promote the Single Responsibility Principle" starting on on page 138. The problem I have is all my references and citations come from the same person (Robert C. Martin), and am from the same single person/source. I am being told that because he is just one guy, my desire to not use "God Classes" is invalid and not accepted as a standard best practice in the software industry. Is this true? Am I doing things wrong from a technical perspective by trying to keep to the teaching of Uncle Bob? God Objects and Object Oriented Programming and Design: The more I think of this the more I think this is more something you learn when you study OOP and its never explicitly called out; Its implicit to good design is my thinking (Feel free to correct me, please, as I want to learn), The problem is I "know" this, but but not everybody does, so in this case its not considered a valid argument because I am effectively calling it out as universal truth when in fact most people are statistically ignorant of it since statistically most people are not programmers. Conclusion: I am at a loss on what to search for to get the best additional results to cite, since they are making a technical claim and I want to know the truth and be able to prove it with citations like a real engineer/scientist, even if I am biased against god objects due to my personal experience with code that used them. Any assistance or citations would be deeply appreciated.

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Recover that Photo, Picture or File You Deleted Accidentally

- by The Geek

Have you ever accidentally deleted a photo on your camera, computer, USB drive, or anywhere else? What you might not know is that you can usually restore those pictures—even from your camera’s memory stick. Windows tries to prevent you from making a big mistake by providing the Recycle Bin, where deleted files hang around for a while—but unfortunately it doesn’t work for external USB drives, USB flash drives, memory sticks, or mapped drives. The great news is that this technique also works if you accidentally deleted the photo… from the camera itself. That’s what happened to me, and prompted writing this article. Restore that File or Photo using Recuva The first piece of software that you’ll want to try is called Recuva, and it’s extremely easy to use—just make sure when you are installing it, that you don’t accidentally install that stupid Yahoo! toolbar that nobody wants. Now that you’ve installed the software, and avoided an awful toolbar installation, launch the Recuva wizard and let’s start through the process of recovering those pictures you shouldn’t have deleted. The first step on the wizard page will let you tell Recuva to only search for a specific type of file, which can save a lot of time while searching, and make it easier to find what you are looking for. Next you’ll need to specify where the file was, which will obviously be up to wherever you deleted it from. Since I deleted mine from my camera’s SD card, that’s where I’m looking for it. The next page will ask you whether you want to do a Deep Scan. My recommendation is to not select this for the first scan, because usually the quick scan can find it. You can always go back and run a deep scan a second time. And now, you’ll see all of the pictures deleted from your drive, memory stick, SD card, or wherever you searched. Looks like what happened in Vegas didn’t stay in Vegas after all… If there are a really large number of results, and you know exactly when the file was created or modified, you can switch to the advanced view, where you can sort by the last modified time. This can help speed up the process quite a bit, so you don’t have to look through quite as many files. At this point, you can right-click on any filename, and choose to Recover it, and then save the files elsewhere on your drive. Awesome! Restore that File or Photo using DiskDigger If you don’t have any luck with Recuva, you can always try out DiskDigger, another excellent piece of software. I’ve tested both of these applications very thoroughly, and found that neither of them will always find the same files, so it’s best to have both of them in your toolkit. Note that DiskDigger doesn’t require installation, making it a really great tool to throw on your PC repair Flash drive. Start off by choosing the drive you want to recover from… Now you can choose whether to do a deep scan, or a really deep scan. Just like with Recuva, you’ll probably want to select the first one first. I’ve also had much better luck with the regular scan, rather than the “dig deeper” one. If you do choose the “dig deeper” one, you’ll be able to select exactly which types of files you are looking for, though again, you should use the regular scan first. Once you’ve come up with the results, you can click on the items on the left-hand side, and see a preview on the right. You can select one or more files, and choose to restore them. It’s pretty simple! Download DiskDigger from dmitrybrant.com Download Recuva from piriform.com Good luck recovering your deleted files! And keep in mind, DiskDigger is a totally free donationware software from a single, helpful guy… so if his software helps you recover a photo you never thought you’d see again, you might want to think about throwing him a dollar or two. Similar Articles Productive Geek Tips Stupid Geek Tricks: Undo an Accidental Move or Delete With a Keyboard ShortcutRestore Accidentally Deleted Files with RecuvaCustomize Your Welcome Picture Choices in Windows VistaAutomatically Resize Picture Attachments in Outlook 2007Resize Your Photos with Easy Thumbnails TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Icelandic Volcano Webcams Open Multiple Links At One Go NachoFoto Searches Images in Real-time Office 2010 Product Guides Google Maps Place marks – Pizza, Guns or Strip Clubs Monitor Applications With Kiwi

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Announcing the New Windows Azure Web Sites Shared Scaling Tier

- by Clint Edmonson

Windows Azure Web Sites has added a new pricing tier that will solve the #1 blocker for the web development community. The shared tier now supports custom domain names mapped to shared-instance web sites. This post will outline the plan changes and elaborate on how the new pricing model makes Windows Azure Web Sites an even richer option for web development shops of all sizes. Free Shared Reserved # of Sites 10 100 100 Egress 165MB/Day 5GB/Month Included 5GB/Month Included Storage 1GB 1GB 10GB Throttling CPU/Memory/Egress CPU/Memory Unlimited Price Free $.02/hr per site, per instance $.08/hr per core Setting the Stage In June, we released the first public preview of Windows Azure Web Sites, which gave web developers a great platform on which to get web sites running using their web development framework of choice. PHP, Node.js, classic ASP, and ASP.NET developers can all utilize the Windows Azure platform to create and launch their web sites. Likewise, these developers have a series of data storage options using Windows Azure SQL Databases, MySQL, or Windows Azure Storage. The Windows Azure Web Sites free offer enabled startups to get their site up and running on Windows Azure with a minimal investment, and with multiple deployment and continuous integration features such as Git, Team Foundation Services, FTP, and Web Deploy. The response to the Windows Azure Web Sites offer has been overwhelmingly positive. Since the addition of the service on June 12th, tens of thousands of web sites have been deployed to Windows Azure and the volume of adoption is increasing every week. Preview Feedback In spite of the growth and success of the product, the community has had questions about features lacking in the free preview offer. The main question web developers asked regarding Windows Azure Web Sites relates to the lack of the free offer’s support for domain name mapping. During the preview launch period, customer feedback made it obvious that the lack of domain name mapping support was an area of concern. We’re happy to announce that this #1 request has been delivered as a feature of the new shared plan. New Shared Tier Portal Features In the screen shot below, the “Scale” tab in the portal shows the new tiers – Free, Shared, and Reserved – and gives the user the ability to quickly move any of their free web sites into the shared tier. With a single mouse-click, the user can move their site into the shared tier. Once a site has been moved into the shared tier, a new Manage Domains button appears in the bottom action bar of the Windows Azure Portal giving site owners the ability to manage their domain names for a shared site. This button brings up the domain-management dialog, which can be used to enter in a specific domain name that will be mapped to the Windows Azure Web Site. Shared Tier Benefits Startups and large web agencies will both benefit from this plan change. Here are a few examples of scenarios which fit the new pricing model: Startups no longer have to select the reserved plan to map domain names to their sites. Instead, they can use the free option to develop their sites and choose on a site-by-site basis which sites they elect to move into the shared plan, paying only for the sites that are finished and ready to be domain-mapped Agencies who manage dozens of sites will realize a lower cost of ownership over the long term by moving their sites into reserved mode. Once multi-site companies reach a certain price point in the shared tier, it is much more cost-effective to move sites to a reserved tier. Long-term, it’s easy to see how the new Windows Azure Web Sites shared pricing tier makes Windows Azure Web Sites it a great choice for both startups and agency customers, as it enables rapid growth and upgrades while keeping the cost to a minimum. Large agencies will be able to have all of their sites in their own instances, and startups will have the capability to scale up to multiple-shared instances for minimal cost and eventually move to reserved instances without worrying about the need to incur continually additional costs. Customers can feel confident they have the power of the Microsoft Windows Azure brand and our world-class support, at prices competitive in the market. Plus, in addition to realizing the cost savings, they’ll have the whole family of Windows Azure features available. Continuous Deployment from GitHub and CodePlex Along with this new announcement are two other exciting new features. I’m proud to announce that web developers can now publish their web sites directly from CodePlex or GitHub.com repositories. Once connections are established between these services and your web sites, Windows Azure will automatically be notified every time a check-in occurs. This will then trigger Windows Azure to pull the source and compile/deploy the new version of your app to your web site automatically. Walk-through videos on how to perform these functions are below: Publishing to an Azure Web Site from CodePlex Publishing to an Azure Web Site from GitHub.com These changes, as well as the enhancements to the reserved plan model, make Windows Azure Web Sites a truly competitive hosting option. It’s never been easier or cheaper for a web developer to get up and running. Check out the free Windows Azure web site offering and see for yourself. Stay tuned to my twitter feed for Windows Azure announcements, updates, and links: @clinted

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Big Data – Various Learning Resources – How to Start with Big Data? – Day 20 of 21

- by Pinal Dave

In yesterday’s blog post we learned how to become a Data Scientist for Big Data. In this article we will go over various learning resources related to Big Data. In this series we have covered many of the most essential details about Big Data. At the beginning of this series, I have encouraged readers to send me questions. One of the most popular questions is - “I want to learn more about Big Data. Where can I learn it?” This is indeed a great question as there are plenty of resources out to learn about Big Data and it is indeed difficult to select on one resource to learn Big Data. Hence I decided to write here a few of the very important resources which are related to Big Data. Learn from Pluralsight Pluralsight is a global leader in high-quality online training for hardcore developers. It has fantastic Big Data Courses and I started to learn about Big Data with the help of Pluralsight. Here are few of the courses which are directly related to Big Data. Big Data: The Big Picture Big Data Analytics with Tableau NoSQL: The Big Picture Understanding NoSQL Data Analysis Fundamentals with Tableau I encourage all of you start with this video course as they are fantastic fundamentals to learn Big Data. Learn from Apache Resources at Apache are single point the most authentic learning resources. If you want to learn fundamentals and go deep about every aspect of the Big Data, I believe you must understand various concepts in Apache’s library. I am pretty impressed with the documentation and I am personally referencing it every single day when I work with Big Data. I strongly encourage all of you to bookmark following all the links for authentic big data learning. Haddop - The Apache Hadoop® project develops open-source software for reliable, scalable, distributed computing. Ambari: A web-based tool for provisioning, managing, and monitoring Apache Hadoop clusters which include support for Hadoop HDFS, Hadoop MapReduce, Hive, HCatalog, HBase, ZooKeeper, Oozie, Pig and Sqoop. Ambari also provides a dashboard for viewing cluster health such as heat maps and ability to view MapReduce, Pig and Hive applications visually along with features to diagnose their performance characteristics in a user-friendly manner. Avro: A data serialization system. Cassandra: A scalable multi-master database with no single points of failure. Chukwa: A data collection system for managing large distributed systems. HBase: A scalable, distributed database that supports structured data storage for large tables. Hive: A data warehouse infrastructure that provides data summarization and ad hoc querying. Mahout: A Scalable machine learning and data mining library. Pig: A high-level data-flow language and execution framework for parallel computation. ZooKeeper: A high-performance coordination service for distributed applications. Learn from Vendors One of the biggest issues with about learning Big Data is setting up the environment. Every Big Data vendor has different environment request and there are lots of things require to set up Big Data framework. Many of the users do not start with Big Data as they are afraid about the resources required to set up framework as well as a time commitment. Here Hortonworks have created fantastic learning environment. They have created Sandbox with everything one person needs to learn Big Data and also have provided excellent tutoring along with it. Sandbox comes with a dozen hands-on tutorial that will guide you through the basics of Hadoop as well it contains the Hortonworks Data Platform. I think Hortonworks did a fantastic job building this Sandbox and Tutorial. Though there are plenty of different Big Data Vendors I have decided to list only Hortonworks due to their unique setup. Please leave a comment if there are any other such platform to learn Big Data. I will include them over here as well. Learn from Books There are indeed few good books out there which one can refer to learn Big Data. Here are few good books which I have read. I will update the list as I will learn more. Ethics of Big Data Balancing Risk and Innovation Big Data for Dummies Head First Data Analysis: A Learner’s Guide to Big Numbers, Statistics, and Good Decisions If you search on Amazon there are millions of the books but I think above three books are a great set of books and it will give you great ideas about Big Data. Once you go through above books, you will have a clear idea about what is the next step you should follow in this series. You will be capable enough to make the right decision for yourself. Tomorrow In tomorrow’s blog post we will wrap up this series of Big Data. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: Big Data, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL

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Check Your Spelling, Grammar, and Style in Firefox and Chrome

- by Matthew Guay

Are you tired of making simple writing mistakes that get past your browser’s spell-check? Here’s how you can get advanced grammar check and more in Firefox and Chrome with After the Deadline. Microsoft Word has spoiled us with grammar, syntax, and spell checking, but the default spell check in Firefox and Chrome still only does basic checks. Even webapps like Google Docs don’t check more than basic spelling errors. However, WordPress.com is an exception; it offers advanced spelling, grammar, and syntax checking with its After the Deadline proofing system. This helps you keep from making embarrassing mistakes on your blog posts, and now, thanks to a couple free browser plugins, it can help you keep from making these mistakes in any website or webapp. After the Deadline in Google Chrome Add the After the Deadline extension (link below) to Chrome as usual. As soon as it’s installed, you’re ready to start improving your online writing. To check spelling, grammar, and more, click the ABC button that you’ll now see at the bottom of most text boxes online. After a quick scan, grammar mistakes are highlighted in green, complex expressions and other syntax problems are highlighted in blue, and spelling mistakes are highlighted in red as would be expected. Click on an underlined word to choose one of its recommended changes or ignore the suggestion. Or, if you want more explanation about what was wrong with that word or phrase, click Explain for more info. And, if you forget to run an After the Deadline scan before submitting a text entry, it will automatically check to make sure you still want to submit it. Click Cancel to go back and check your writing first. To change the After the Deadline settings, click its icon in the toolbar and select View Options. Additionally, if you want to disable it on the site you’re on, you can click Disable on this site directly from the popup. From the settings page, you can choose extra things to check for such as double negatives and redundant phrases, as well as add sites and words to ignore. After the Deadline in Firefox Add the After the Deadline add-on to Firefox (link below) as normal. After the Deadline basically the same in Firefox as it does in Chrome. Select the ABC icon in the lower right corner of textboxes to check them for problems, and After the Deadline will underline the problems as it did in Chrome. To view a suggested change in Firefox, right-click on the underlined word and select the recommended change or ignore the suggestion. And, if you forget to check, you’ll see a friendly reminder asking if you’re sure you want to submit your text like it is. You can access the After the Deadline settings in Firefox from the menu bar. Click Tools, then select AtD Preferences. In Firefox, the settings are in a options dialog with three tabs, but it includes the same options as the Chrome settings page. Here you can make After the Deadline as correction-happy as you like. Conclusion The web has increasingly become an interactive place, and seldom does a day go by that we aren’t entering text in forms and comments that may stay online forever. Even our insignificant tweets are being archived in the Library of Congress. After the Deadline can help you make sure that your permanent internet record is as grammatically correct as possible. Even though it doesn’t catch every problem, and even misses some spelling mistakes, it’s still a great help. Links Download the After the Deadline extension for Google Chrome Download the After the Deadline add-on for Firefox Similar Articles Productive Geek Tips Quick Tip: Disable Favicons in FirefoxStupid Geek Tricks: Duplicate a Tab with a Shortcut Key in Chrome or FirefoxHow to Disable the New Geolocation Feature in Google ChromeStupid Geek Tricks: Compare Your Browser’s Memory Usage with Google ChromeStop YouTube Videos from Automatically Playing in Chrome TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Acronis Online Backup DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows Easily Search Food Recipes With Recipe Chimp Tech Fanboys Field Guide Check these Awesome Chrome Add-ons iFixit Offers Gadget Repair Manuals Online Vista style sidebar for Windows 7 Create Nice Charts With These Web Based Tools

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Memory Efficient Windows SOA Server

- by Antony Reynolds

Installing a Memory Efficient SOA Suite 11.1.1.6 on Windows Server Well 11.1.1.6 is now available for download so I thought I would build a Windows Server environment to run it. I will minimize the memory footprint of the installation by putting all functionality into the Admin Server of the SOA Suite domain. Required Software 64-bit JDK SOA Suite If you want 64-bit then choose “Generic” rather than “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” This has links to all the required software. If you choose “Generic” then the Repository Creation Utility link does not show, you still need this so change the platform to “Microsoft Windows 32bit JVM” or “Linux 32bit JVM” to get the software. Similarly if you need a database then you need to change the platform to get the link to XE for Windows or Linux. If possible I recommend installing a 64-bit JDK as this allows you to assign more memory to individual JVMs. Windows XE will work, but it is better if you can use a full Oracle database because of the limitations on XE that sometimes cause it to run out of space with large or multiple SOA deployments. Installation Steps The following flow chart outlines the steps required in installing and configuring SOA Suite. The steps in the diagram are explained below. 64-bit? Is a 64-bit installation required? The Windows & Linux installers will install 32-bit versions of the Sun JDK and JRockit. A separate JDK must be installed for 64-bit. Install 64-bit JDK The 64-bit JDK can be either Hotspot or JRockit. You can choose either JDK 1.7 or 1.6. Install WebLogic If you are using 64-bit then install WebLogic using “java –jar wls1036_generic.jar”. Make sure you include Coherence in the installation, the easiest way to do this is to accept the “Typical” installation. SOA Suite Required? If you are not installing SOA Suite then you can jump straight ahead and create a WebLogic domain. Install SOA Suite Run the SOA Suite installer and point it at the existing Middleware Home created for WebLogic. Note to run the SOA installer on Windows the user must have admin privileges. I also found that on Windows Server 2008R2 I had to start the installer from a command prompt with administrative privileges, granting it privileges when it ran caused it to ignore the jreLoc parameter. Database Available? Do you have access to a database into which you can install the SOA schema. SOA Suite requires access to an Oracle database (it is supported on other databases but I would always use an oracle database). Install Database I use an 11gR2 Oracle database to avoid XE limitations. Make sure that you set the database character set to be unicode (AL32UTF8). I also disabled the new security settings because they get in the way for a developer database. Don’t forget to check that number of processes is at least 150 and number of sessions is not set, or is set to at least 200 (in the DB init parameters). Run RCU The SOA Suite database schemas are created by running the Repository Creation Utility. Install the “SOA and BPM Infrastructure” component to support SOA Suite. If you keep the schema prefix as “DEV” then the config wizard is easier to complete. Run Config Wizard The Config wizard creates the domain which hosts the WebLogic server instances. To get a minimum footprint SOA installation choose the “Oracle Enterprise Manager” and “Oracle SOA Suite for developers” products. All other required products will be automatically selected. The “for developers” installs target the appropriate components at the AdminServer rather than creating a separate managed server to house them. This reduces the number of JVMs required to run the system and hence the amount of memory required. This is not suitable for anything other than a developer environment as it mixes the admin and runtime functions together in a single server. It also takes a long time to load all the required modules, making start up a slow process. If it exists I would recommend running the config wizard found in the “oracle_common/common/bin” directory under the middleware home. This should have access to all the templates, including SOA. If you also want to run BAM in the same JVM as everything else then you need to “Select Optional Configuration” for “Managed Servers, Clusters and Machines”. To target BAM at the AdminServer delete the “bam_server1” managed server that is created by default. This will result in BAM being targeted at the AdminServer. Installation Issues I had a few problems when I came to test everything in my mega-JVM. Following applications were not targeted and so I needed to target them at the AdminServer: b2bui composer Healthcare UI FMW Welcome Page Application (11.1.0.0.0) How Memory Efficient is It? On a Windows 2008R2 Server running under VirtualBox I was able to bring up both the 11gR2 database and SOA/BPM/BAM in 3G memory. I allocated a minimum 512M to the PermGen and a minimum of 1.5G for the heap. The setting from setSOADomainEnv are shown below: set DEFAULT_MEM_ARGS=-Xms1536m -Xmx2048m set PORT_MEM_ARGS=-Xms1536m -Xmx2048m set DEFAULT_MEM_ARGS=%DEFAULT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m set PORT_MEM_ARGS=%PORT_MEM_ARGS% -XX:PermSize=512m -XX:MaxPermSize=768m I arrived at these numbers by monitoring JVM memory usage in JConsole. Task Manager showed total system memory usage at 2.9G – just below the 3G I allocated to the VM. Performance is not stellar but it runs and I could run JDeveloper alongside it on my 8G laptop, so in that sense it was a result!

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How do you use blog content?

- by fatherjack

Do you write a blog, have you ever thought about it? I think people fall into one of a few categories when it comes to blogs, especially blogs with technical content. Writing articles furiously - daily, twice daily and reading dozens of others. Writing the odd piece of content and read plenty of others' output. Started a blog once and its fizzled out but reading lots. Thought about starting a blog someday but never got around to it, hopping into the occasional blog when a link or a Tweet takes them there. Never thought about writing one but often catching content from them when Google (or other preferred search engine) finds content related to their search. Now I am not saying that either of these is right or wrong, nor am I saying that anyone should feel any compulsion to be in any particular category. What I would say is that you as a blog reader have the power to move blog writers from one category to another. How, you might ask? How do I have any power over a blog writer? It is very simple - feedback. If you give feedback then the blog writer knows that they are reaching an audience, if there is no response then they we are simply writing down our thoughts for what could amount to nothing more than a feeble amount of exercise and a few more key stokes towards the onset of RSI. Most blogs have a mechanism to alert the writer when there are comments, and personally speaking, if an email is received saying there has been a response to a blog article then there is a rush of enthusiasm, a moment of excitement that someone is actually reading and considering the text that was submitted and made available for the whole world to read. I am relatively new to this blog game and could be in some extended honeymoon period as I have also recently been incorporated into the Simple Talk 'stable'. I can understand that once you get to the "Dizzy Heights of Ozar" (www.brentozar.com) then getting comments and feedback might not be such a pleasure and may even be rather more of a chore but that, I guess, is the price of fame. For us mere mortals starting out blogging, getting feedback (or even at the moment for me, simply the hope of getting feedback) is what keeps it going. The hope that you will pick a topic that hasn't been done recently by Brad McGehee, Grant Fritchey, Paul Randall, Thomas LaRock or any one of the dozen of rock star bloggers listed here or others from SQLServerPedia and so on, and then do it well enough to be found, reviewed, or <shudder> (re)tweeted to bring more visitors is what we are striving for, along with the fact that the content we might produce is something that will be of benefit to others. There is only so much point to typing content that no-one is reading and putting it on a blog. You may as well just write it in a diary. A technical blog is not like, say, a blog covering photography techniques where the way to frame and take a picture stands true whether it was written last week, last year or last century - technical content goes sour, quite quickly. There isn't much call for articles about yesterdays technology unless its something that still applies to current versions too, so some content written no more than 2 years ago isn't worth having now. The combination of a piece of content that you know is going to not last long and the fact that no-one reads it is a strong force against writing anything else. Getting feedback counters that despair and gives a value to writing something new. I would say that any feedback is good but there are obviously comments that are just so negative or otherwise badly phrased that they would hasten the demise of a blog but, in general most feedback will encourage a writer. It may not be a comment that supports or agrees with the main theme of a post but if it generates discussion or opens up a previously unexplored viewpoint it is contributing to the blog and is therefore encouraging to the writer. Even if you only say "thank you" before you leave a blog, having taken a section of script to use for yourself or having been given a few links to some content that has widened your knowledge it will be so welcome to the blog owner. Isn't it also the decent thing to do, acknowledging that you have benefited from another's efforts?

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ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

- by Andreea Vaduva

Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful. Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience. Useful resources: Review the Best Practice Guide Review the tune-up guide About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management. She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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Integration with Multiple Versions of BizTalk HL7 Accelerator Schemas

- by Paul Petrov

Microsoft BizTalk Accelerator for HL7 comes with multiple versions of the HL7 implementation. One of the typical integration tasks is to receive one format and transmit another. For example, system A works HL7 v2.4 messages, system B with v2.3, and system C with v2.2. The system A is exchanging messages with B and C. The logical solution is to create schemas in separate namespaces for each system and assign maps on send ports. Schematic diagram of the messaging solution is shown below: Nothing is complex about that conceptually. On the implementation level things can get nasty though because of the elaborate nature of HL7 schemas and sheer amount of message types involved. If trying to implement maps directly in BizTalk Map Editor one would quickly get buried by thousands of links between subfields of HL7 segments. Since task is repetitive because HL7 segments are reused between message types it's natural to take advantage of such modular structure and reduce amount of work through reuse. Here's where it makes sense to switch from visual map editor to old plain XSLT. The implementation is done in three steps. First, create XSL templates to map from segments of one version to another. This can be done using BizTalk Map Editor subsequently copying and modifying generated XSL code to create one xsl:template per segment. Group all segments for format mapping in one XSL file (we call it SegmentTemplates.xsl). Here's how template for the PID segment (Patient Identification) would look like this: <xsl:template name="PID"> <PID_PatientIdentification> <xsl:if test="PID_PatientIdentification/PID_1_SetIdPatientId"> <PID_1_SetIdPid> <xsl:value-of select="PID_PatientIdentification/PID_1_SetIdPatientId/text()" /> </PID_1_SetIdPid> </xsl:if> <xsl:for-each select="PID_PatientIdentification/PID_2_PatientIdExternalId"> <PID_2_PatientId> <xsl:if test="CX_0_Id"> <CX_0_Id> <xsl:value-of select="CX_0_Id/text()" /> </CX_0_Id> </xsl:if> <xsl:if test="CX_1_CheckDigit"> <CX_1_CheckDigitSt> <xsl:value-of select="CX_1_CheckDigit/text()" /> </CX_1_CheckDigitSt> </xsl:if> <xsl:if test="CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed"> <CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed> <xsl:value-of select="CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed/text()" /> </CX_2_CodeIdentifyingTheCheckDigitSchemeEmployed> . . . // skipped for brevity This is the most tedious and time consuming part. Templates can be created for only those segments that are used in message interchange. Once this is done the rest goes much easier. The next step is to create message type specific XSL that references (imports) segment templates XSL file. Inside this file simple call segment templates in appropriate places. For example, beginning of the mapping XSL for ADT_A01 message would look like this: <xsl:import href="SegmentTemplates_23_to_24.xslt" /> <xsl:output omit-xml-declaration="yes" method="xml" version="1.0" /> <xsl:template match="/"> <xsl:apply-templates select="s0:ADT_A01_23_GLO_DEF" /> </xsl:template> <xsl:template match="s0:ADT_A01_23_GLO_DEF"> <ns0:ADT_A01_24_GLO_DEF> <xsl:call-template name="EVN" /> <xsl:call-template name="PID" /> <xsl:for-each select="PD1_PatientDemographic"> <xsl:call-template name="PD1" /> </xsl:for-each> <xsl:call-template name="PV1" /> <xsl:for-each select="PV2_PatientVisitAdditionalInformation"> <xsl:call-template name="PV2" /> </xsl:for-each> This code simply calls segment template directly for required singular elements and in for-each loop for optional/repeating elements. And lastly, create BizTalk map (btm) that references message type specific XSL. It is essentially empty map with Custom XSL Path set to appropriate XSL: In the end, you will end up with one segment templates file that is referenced by many message type specific XSL files which in turn used by BizTalk maps. Once all segment maps are created they are widely reusable and all the rest work is very simple and clean.

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