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• Android App crashing on Back Button (performResumeActivity)

  - by Rutger

  My App consists of 2 Activities at the moment. . the MAIN activity with a Gallery View . a FriendsListActivity with a ListView When the user moves away from the FriendsListActivity with the back button, and returns to the MAIN activity the following error keeps popping up in debug mode. DalvikVM[localhost:8676] Thread [<1 main] (Suspended (exception RuntimeException)) ActivityThread.performResumeActivity(IBinder, boolean) line: 2095 ActivityThread.handleResumeActivity(IBinder, boolean, boolean) line: 2110 BinderProxy(ActivityThread$H).handleMessage(Message) line: 954 ActivityThread$H(Handler).dispatchMessage(Message) line: 99 Looper.loop() line: 123 ActivityThread.main(String[]) line: 3647 Method.invokeNative(Object, Object[], Class, Class[], Class, int, boolean) line: not available [native method] Method.invoke(Object, Object...) line: 507 ZygoteInit$MethodAndArgsCaller.run() line: 839 ZygoteInit.main(String[]) line: 597 NativeStart.main(String[]) line: not available [native method] Thread [<8 Binder Thread #2] (Running) Thread [<7 Binder Thread #1] (Running) With the LogCat 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): FATAL EXCEPTION: main 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): java.lang.RuntimeException: Unable to resume activity {com.package.MAIN/com.package.MAIN.MAIN}: java.lang.NullPointerException 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.ActivityThread.performResumeActivity(ActivityThread.java:2095) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.ActivityThread.handleResumeActivity(ActivityThread.java:2110) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:954) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.os.Handler.dispatchMessage(Handler.java:99) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.os.Looper.loop(Looper.java:123) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.ActivityThread.main(ActivityThread.java:3647) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at java.lang.reflect.Method.invokeNative(Native Method) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at java.lang.reflect.Method.invoke(Method.java:507) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:839) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:597) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at dalvik.system.NativeStart.main(Native Method) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): Caused by: java.lang.NullPointerException 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at com.package.MAIN.MAIN.onResume(MAIN.java:91) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.Instrumentation.callActivityOnResume(Instrumentation.java:1149) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.Activity.performResume(Activity.java:3833) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): at android.app.ActivityThread.performResumeActivity(ActivityThread.java:2085) 03-13 22:01:10.972: ERROR/AndroidRuntime(1038): ... 10 more Further info in the Variables panel states: this: ActivityThread e: NullPointerException cause: NullPointerException detailMessage: null stackTrace: null r: ActivityThread$ActivityClientRecord activity: MAIN detailMessage after one Eclipse Resume: Unable to resume activity (MAIN) The code from the FriendsListActivity looks like this public class FriendsListActivity extends ListActivity { // =========================================================== // Fields // =========================================================== private ArrayList<Friend> friends = new ArrayList<Friend>(); private FriendsArrayAdapter friendsArrayAdapter; private ListView listView; // =========================================================== // onCreate // =========================================================== @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); requestWindowFeature(Window.FEATURE_NO_TITLE); setContentView(R.layout.friends_list); registerForContextMenu(getListView()); setButtonNewFriendClickListener(); } public void generateFriendsList() { FriendsService fs = new FriendsService(this); friends = fs.getFriendsList(); listView = (ListView) findViewById(android.R.id.list); friendsArrayAdapter = new FriendsArrayAdapter( this, R.layout.friend_list_item, friends); listView.setAdapter(friendsArrayAdapter); } @Override public void onCreateContextMenu(ContextMenu menu, View v, ContextMenuInfo menuInfo) { super.onCreateContextMenu(menu, v, menuInfo); MenuInflater inflater = getMenuInflater(); inflater.inflate(R.menu.friends_context_menu, menu); } @Override public boolean onContextItemSelected(MenuItem item) { AdapterContextMenuInfo info = (AdapterContextMenuInfo) item.getMenuInfo(); FriendsService fs = new FriendsService(this); Friend f = new Friend(); f = friends.get(info.position); switch (item.getItemId()) { case R.id.edit: Intent i = new Intent(this, FriendEditActivity.class); i.putExtra("userid", f.userId); startActivity(i); return true; case R.id.delete: fs.deleteFriend(f.userId); generateFriendsList(); return true; default: return super.onContextItemSelected(item); } } // =========================================================== // onPause // =========================================================== protected void onPause() { super.onPause(); finish(); } // =========================================================== // onResume // =========================================================== protected void onResume() { super.onResume(); generateFriendsList(); } // =========================================================== // onStop // =========================================================== protected void onStop() { super.onStop(); } // =========================================================== // onDestroy // =========================================================== @Override protected void onDestroy() { super.onDestroy(); } // =========================================================== // Activity methods // =========================================================== private void setButtonNewFriendClickListener() { Button clickButton = (Button)findViewById(R.id.button_add_friend); clickButton.setOnClickListener(new View.OnClickListener() { public void onClick(View v) { Intent i = new Intent(v.getContext(), FriendNewActivity.class); startActivity(i); } }); } The AndroidManifest looks like this <manifest xmlns:android="http://schemas.android.com/apk/res/android" android:versionCode="1" android:versionName="1.0" package="com.package.mypackage"> <uses-permission android:name="android.permission.CAMERA" /> <uses-permission android:name="android.permission.INTERNET" /> <uses-permission android:name="android.permission.WRITE_EXTERNAL_STORAGE" /> <application android:icon="@drawable/icon" android:label="@string/app_name"> <activity android:name="com.package.mypackage.mypackage" android:label="@string/app_name"> <intent-filter> <action android:name="android.intent.action.MAIN" /> <category android:name="android.intent.category.LAUNCHER" /> </intent-filter> </activity> <activity android:name=".FriendsListActivity"></activity> <activity android:name=".FriendEditActivity"></activity> <activity android:name=".FriendNewActivity"></activity> <activity android:name=".TakePictureActivity"></activity> <activity android:name=".FriendsService"></activity> <activity android:name=".MyService"></activity> </application> <uses-sdk android:minSdkVersion="9" /> The MAIN activity looks like this: package com.package.mypackage; import java.util.ArrayList; import com.package.domain.Domain; import com.package.service.MyService; import com.package.viewadapter.myImageAdapter; import android.app.Activity; import android.content.Intent; import android.os.Bundle; import android.view.View; import android.view.Window; import android.widget.AdapterView; import android.widget.AdapterView.OnItemClickListener; import android.widget.AdapterView.OnItemLongClickListener; import android.widget.Button; import android.widget.Gallery; import android.widget.Toast; public class myActivity extends Activity { // =========================================================== // Fields // =========================================================== private MyImageAdapter myImageAdapter; private ArrayList<Domain> domain = new ArrayList<Domain>(); // =========================================================== // onCreate // =========================================================== @Override public void onCreate(Bundle savedInstanceState) { super.onCreate(savedInstanceState); requestWindowFeature(Window.FEATURE_NO_TITLE); setContentView(R.layout.main); /* Set Buttons to listen for any click event. */ setButtonFriendsClickListener(); setButtonCameraClickListener(); setButtonPreferencesClickListener(); } // =========================================================== // onStart // =========================================================== @Override public void onStart() { super.onStart(); /* Find the gallery defined in the main.xml */ Gallery g = (Gallery) findViewById(R.id.gallery); /* Show a Toast message when image is clicked */ g.setOnItemClickListener(new OnItemClickListener() { @Override public void onItemClick(AdapterView<?> parent, View v, int position, long id) { MyImageAdapter image_ID = new MyImageAdapter(myActivity.this, position, null); if (image_ID.getItemId(position) == 0) { Toast test_toast = Toast.makeText(myActivity.this, "This is the New Image click", Toast.LENGTH_SHORT); test_toast.show(); } else { Toast test_toast = Toast.makeText(myActivity.this, "The clicked image has image number " + image_ID.getItemId(position) + " in the imageadapter.", Toast.LENGTH_SHORT); test_toast.show(); } } }); g.setOnItemLongClickListener(new OnItemLongClickListener() { @Override public boolean onItemLongClick(AdapterView<?> parent, View v, int position, long id) { MyImageAdapter image_ID = new MyImageAdapter(myActivity.this, position, null); Toast test_toast = Toast.makeText(myActivity.this, "The long clicked image has image number " + image_ID.getItemId(position) + " in the imageadapter.", Toast.LENGTH_SHORT); test_toast.show(); return true; } }); } // =========================================================== // onPause // =========================================================== protected void onPause() { super.onPause(); } // =========================================================== // onResume // =========================================================== protected void onResume() { super.onResume(); generateMyGallery(); } // =========================================================== // onStop // =========================================================== protected void onStop() { super.onStop(); } // =========================================================== // onDestroy // Is also called when user changes from horizontal // to vertical orientation and back // =========================================================== @Override protected void onDestroy() { super.onDestroy(); } // =========================================================== // Save and Restore UI states // =========================================================== @Override protected void onRestoreInstanceState(Bundle savedInstanceState) { super.onRestoreInstanceState(savedInstanceState); } protected void onSaveInstanceState(Bundle outState) { super.onSaveInstanceState(outState); } // =========================================================== // Main Activity methods // =========================================================== public void generateMyGallery() { MyService cs = new MyService(this); domain = cs.getDomainList(); // Add the new_image drawable to the ArrayList Domain d = new Domain(); d.photoLocation = "drawable"; d.photoName = "new_image"; d.extra1 = "no_text"; d.extra2 = "no_text"; domain.add(0, d); myImageAdapter = new MyImageAdapter(this, R.layout.text_overlay_image_view, domain); /* Find the gallery defined in the main.xml */ Gallery g = (Gallery) findViewById(R.id.gallery); g.setSpacing(10); /* Apply a new (custom) ImageAdapter to it. */ g.setAdapter(myImageAdapter); g.setSelection(1); } private void setButtonFriendsClickListener() { Button clickButton = (Button)findViewById(R.id.button_friends_list); clickButton.setOnClickListener(new View.OnClickListener() { public void onClick(View v) { setContentView(R.layout.friends_list); Intent myIntent = new Intent(v.getContext(), FriendsListActivity.class); startActivity(myIntent); } }); } private void setButtonCameraClickListener() { Button clickButton = (Button)findViewById(R.id.button_take_picture); clickButton.setOnClickListener(new View.OnClickListener() { public void onClick(View v) { setContentView(R.layout.take_picture); Intent myIntent = new Intent(v.getContext(), TakePictureActivity.class); startActivity(myIntent); } }); } private void setButtonPreferencesClickListener() { Button clickButton = (Button)findViewById(R.id.button_preferences); clickButton.setOnClickListener(new View.OnClickListener() { public void onClick(View v) { Intent myIntent = new Intent(v.getContext(), MyPreferencesActivity.class); startActivity(myIntent); } }); } }; Anyone has an idea why the App crashes. Any help is much appreciated. I did find out that, when I finish() the MAIN activity when I start the FriendListActivity and restart the MAIN activity when closing the FriendListActivity, that the crash does not occur. However, this basically restarts the App and that is not the intention. Thanks all, I got the problem solved. This is what I did. . When moving all gallery related actions to the onCreate, the creash didn't happen anymore. But then after returning to the MAIN activity, the activity wasn't shown. . I then moved all the onCreate (except the super), the generateGallery, and the onStart() to the onResume. Now it works fine!

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• MySQL Config File for Large System

  - by Jonathon

  We are running MySQL on a Windows 2003 Server Enterpise Edition box. MySQL is about the only program running on the box. We have approx. 8 slaves replicated to it, but my understanding is that having multiple slaves connecting to the same master does not significantly slow down performance, if at all. The master server has 16G RAM, 10 Terabyte drives in RAID 10, and four dual-core processors. From what I have seen from other sites, we have a really robust machine as our master db server. We just upgraded from a machine with only 4G RAM, but with similar hard drives, RAID, etc. It also ran Apache on it, so it was our db server and our application server. It was getting a little slow, so we split the db server onto this new machine and kept the application server on the first machine. We also distributed the application load amongst a few of our other slave servers, which also run the application. The problem is the new db server has mysqld.exe consuming 95-100% of CPU almost all the time and is really causing the app to run slowly. I know we have several queries and table structures that could be better optimized, but since they worked okay on the older, smaller server, I assume that our my.ini (MySQL config) file is not properly configured. Most of what I see on the net is for setting config files on small machines, so can anyone help me get the my.ini file correct for a large dedicated machine like ours? I just don't see how mysqld could get so bogged down! FYI: We have about 100 queries per second. We only use MyISAM tables, so skip-innodb is set in the ini file. And yes, I know it is reading the ini file correctly because I can change some settings (like the server-id and it will kill the server at startup). Here is the my.ini file: #MySQL Server Instance Configuration File # ---------------------------------------------------------------------- # Generated by the MySQL Server Instance Configuration Wizard # # # Installation Instructions # ---------------------------------------------------------------------- # # On Linux you can copy this file to /etc/my.cnf to set global options, # mysql-data-dir/my.cnf to set server-specific options # (@localstatedir@ for this installation) or to # ~/.my.cnf to set user-specific options. # # On Windows you should keep this file in the installation directory # of your server (e.g. C:\Program Files\MySQL\MySQL Server X.Y). To # make sure the server reads the config file use the startup option # "--defaults-file". # # To run run the server from the command line, execute this in a # command line shell, e.g. # mysqld --defaults-file="C:\Program Files\MySQL\MySQL Server X.Y\my.ini" # # To install the server as a Windows service manually, execute this in a # command line shell, e.g. # mysqld --install MySQLXY --defaults-file="C:\Program Files\MySQL\MySQL Server X.Y\my.ini" # # And then execute this in a command line shell to start the server, e.g. # net start MySQLXY # # # Guildlines for editing this file # ---------------------------------------------------------------------- # # In this file, you can use all long options that the program supports. # If you want to know the options a program supports, start the program # with the "--help" option. # # More detailed information about the individual options can also be # found in the manual. # # # CLIENT SECTION # ---------------------------------------------------------------------- # # The following options will be read by MySQL client applications. # Note that only client applications shipped by MySQL are guaranteed # to read this section. If you want your own MySQL client program to # honor these values, you need to specify it as an option during the # MySQL client library initialization. # [client] port=3306 [mysql] default-character-set=latin1 # SERVER SECTION # ---------------------------------------------------------------------- # # The following options will be read by the MySQL Server. Make sure that # you have installed the server correctly (see above) so it reads this # file. # [mysqld] # The TCP/IP Port the MySQL Server will listen on port=3306 #Path to installation directory. All paths are usually resolved relative to this. basedir="D:/MySQL/" #Path to the database root datadir="D:/MySQL/data" # The default character set that will be used when a new schema or table is # created and no character set is defined default-character-set=latin1 # The default storage engine that will be used when create new tables when default-storage-engine=MYISAM # Set the SQL mode to strict #sql-mode="STRICT_TRANS_TABLES,NO_AUTO_CREATE_USER,NO_ENGINE_SUBSTITUTION" # we changed this because there are a couple of queries that can get blocked otherwise sql-mode="" #performance configs skip-locking max_allowed_packet = 1M table_open_cache = 512 # The maximum amount of concurrent sessions the MySQL server will # allow. One of these connections will be reserved for a user with # SUPER privileges to allow the administrator to login even if the # connection limit has been reached. max_connections=1510 # Query cache is used to cache SELECT results and later return them # without actual executing the same query once again. Having the query # cache enabled may result in significant speed improvements, if your # have a lot of identical queries and rarely changing tables. See the # "Qcache_lowmem_prunes" status variable to check if the current value # is high enough for your load. # Note: In case your tables change very often or if your queries are # textually different every time, the query cache may result in a # slowdown instead of a performance improvement. query_cache_size=168M # The number of open tables for all threads. Increasing this value # increases the number of file descriptors that mysqld requires. # Therefore you have to make sure to set the amount of open files # allowed to at least 4096 in the variable "open-files-limit" in # section [mysqld_safe] table_cache=3020 # Maximum size for internal (in-memory) temporary tables. If a table # grows larger than this value, it is automatically converted to disk # based table This limitation is for a single table. There can be many # of them. tmp_table_size=30M # How many threads we should keep in a cache for reuse. When a client # disconnects, the client's threads are put in the cache if there aren't # more than thread_cache_size threads from before. This greatly reduces # the amount of thread creations needed if you have a lot of new # connections. (Normally this doesn't give a notable performance # improvement if you have a good thread implementation.) thread_cache_size=64 #*** MyISAM Specific options # The maximum size of the temporary file MySQL is allowed to use while # recreating the index (during REPAIR, ALTER TABLE or LOAD DATA INFILE. # If the file-size would be bigger than this, the index will be created # through the key cache (which is slower). myisam_max_sort_file_size=100G # If the temporary file used for fast index creation would be bigger # than using the key cache by the amount specified here, then prefer the # key cache method. This is mainly used to force long character keys in # large tables to use the slower key cache method to create the index. myisam_sort_buffer_size=64M # Size of the Key Buffer, used to cache index blocks for MyISAM tables. # Do not set it larger than 30% of your available memory, as some memory # is also required by the OS to cache rows. Even if you're not using # MyISAM tables, you should still set it to 8-64M as it will also be # used for internal temporary disk tables. key_buffer_size=3072M # Size of the buffer used for doing full table scans of MyISAM tables. # Allocated per thread, if a full scan is needed. read_buffer_size=2M read_rnd_buffer_size=8M # This buffer is allocated when MySQL needs to rebuild the index in # REPAIR, OPTIMZE, ALTER table statements as well as in LOAD DATA INFILE # into an empty table. It is allocated per thread so be careful with # large settings. sort_buffer_size=2M #*** INNODB Specific options *** innodb_data_home_dir="D:/MySQL InnoDB Datafiles/" # Use this option if you have a MySQL server with InnoDB support enabled # but you do not plan to use it. This will save memory and disk space # and speed up some things. skip-innodb # Additional memory pool that is used by InnoDB to store metadata # information. If InnoDB requires more memory for this purpose it will # start to allocate it from the OS. As this is fast enough on most # recent operating systems, you normally do not need to change this # value. SHOW INNODB STATUS will display the current amount used. innodb_additional_mem_pool_size=11M # If set to 1, InnoDB will flush (fsync) the transaction logs to the # disk at each commit, which offers full ACID behavior. If you are # willing to compromise this safety, and you are running small # transactions, you may set this to 0 or 2 to reduce disk I/O to the # logs. Value 0 means that the log is only written to the log file and # the log file flushed to disk approximately once per second. Value 2 # means the log is written to the log file at each commit, but the log # file is only flushed to disk approximately once per second. innodb_flush_log_at_trx_commit=1 # The size of the buffer InnoDB uses for buffering log data. As soon as # it is full, InnoDB will have to flush it to disk. As it is flushed # once per second anyway, it does not make sense to have it very large # (even with long transactions). innodb_log_buffer_size=6M # InnoDB, unlike MyISAM, uses a buffer pool to cache both indexes and # row data. The bigger you set this the less disk I/O is needed to # access data in tables. On a dedicated database server you may set this # parameter up to 80% of the machine physical memory size. Do not set it # too large, though, because competition of the physical memory may # cause paging in the operating system. Note that on 32bit systems you # might be limited to 2-3.5G of user level memory per process, so do not # set it too high. innodb_buffer_pool_size=500M # Size of each log file in a log group. You should set the combined size # of log files to about 25%-100% of your buffer pool size to avoid # unneeded buffer pool flush activity on log file overwrite. However, # note that a larger logfile size will increase the time needed for the # recovery process. innodb_log_file_size=100M # Number of threads allowed inside the InnoDB kernel. The optimal value # depends highly on the application, hardware as well as the OS # scheduler properties. A too high value may lead to thread thrashing. innodb_thread_concurrency=10 #replication settings (this is the master) log-bin=log server-id = 1 Thanks for all the help. It is greatly appreciated.

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• Reset DRAC to factory defaults

  - by yakatz

  I put a DRAC that has not been used in a long time into a PowerEdge 1750 running CentOS 5.8. Because we run our DRACs on a separate network, we don't change the password from the default (root/calvin), but evidently someone changed this one. I tried the regular command line reset (racadm racresetcfg), but I get the following error: ERROR: Unable to perform requested operation. If the operation attempted was to configure DRAC, possible reason may be that Local Configuration using RACADM is disabled. This implies to me that racadm is able to communicate, but there is a setting on the DRAC that is preventing it from working. I was not able to find any references to this error in any Dell documentation. Has anyone seen this problem and/or know what I can do about it? (The DRAC is useless is I can't log in to it.)

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• (Solved) ERROR: Packet source 'wlan0' failed to set channel 2: mac80211_setchannel() in Kismet and Ubuntu 12.10

  - by M. Cunille

  I have installed Ubuntu 12.10 in my computer with an Atheros AR5007 wireless card. I want to use Kismet but when I run it it starts displaying the message: ERROR: Packet source 'wlan0' failed to set channel X: mac80211_setchannel() It keeps displaying the same for every channel except channel 1. I have installed the compat-wireless-3.6.6-1 drivers and patched them with the following patch in order to use them with aircrack-ng. I have installed the latest version of Kismet in the git repository and I even tried with the svn but it keeps displaying the same error. I also have set the kismet.conf file with the nsource=wlan0 as it is the name of my wireless interface according to iwconfig : lo no wireless extensions. wlan0 IEEE 802.11bg ESSID:"XXXX" Mode:Managed Frequency:2.412 GHz Access Point: XX:XX:XX:XX:XX:XX Bit Rate=18 Mb/s Tx-Power=20 dBm Retry long limit:7 RTS thr:off Fragment thr:off Power Management:off Link Quality=28/70 Signal level=-82 dBm Rx invalid nwid:0 Rx invalid crypt:0 Rx invalid frag:0 Tx excessive retries:0 Invalid misc:282 Missed beacon:0 I haven't found any answer since similar errors are supposed to be fixed with the latest Kismet release but this isn't my case. Any help will be appreciated. Thank you!

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• Capturing image with WDS is stuck on 'Capturing Windows Image Metadata'

  - by user74499

  Hello, I'm trying to capture a rather large (100gigs) windows xp partition to a WIM file on an attached USB hard drive. Under 'Task Progress' it's saying 'Capturing Windows image Metadata', which is where it has been for a while (like 1.5 hours) - the blue bar is at the end of the screen, i.e. 100% I can move the windows around the screen so I suspect that the operation hasn't crashed yet but does this part of the process take a long time? I have only ever captured a 3gig partition before. Thanks.

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• Social Shopping

  - by David Dorf

  I've written about various breeds of social shopping in the past, so I decided to give some thought into a categorization with examples. Below I've listed the different types of social shopping I've observed and some companies that support them. Comments and Ratings -- Commenting on products has been around almost as long as e-commerce. Two popular players in this space are BazaarVoice and PowerReviews. Most shoppers prefer relying on peer reviews rather than retailer descriptions, so the influence over sales is very strong. f-commerce -- A new term that was sure to rear its ugly head when retailers started allowing shopping on Facebook, And its all Elastic Path and Alvenda's fault! Co-shopping -- Retailers like Wet Seal are enabling multiple people to shop together online. This is particularly applicable to fashion, where the real-time exchange of opinions is important. I actually tried this with a co-worker and its pretty cool. Bragging -- Blippy is Twitter for shoppers, allowing purchases to be "tweeted" so you can keep up with your friends. I get alerted when friends download music or apps from iTunes because chances are I'll be interested as well. This covert influence is one-up'ed by Snatter, a service that gives people discounts for tweeting or posting promotions from retailers. This is the petri dish of viral marketing. Advice -- Combine the bragging of Blippy and the opinions from BazaarVoice and you'd get ShopSocially, a social network dedicated to spreading product knowledge amongst informed shoppers. I'm sure if I gave it more thought, a few more types would come to mind, but I've got to get back to work. Now is not the time to be blogging at Oracle!

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• Processing Email in Outlook

  - by Daniel Moth

  A. Why Goal 1 = Help others: Have at most a 24-hour response turnaround to internal (from colleague) emails, typically achieving same day response. Goal 2 = Help projects: Not to implicitly pass/miss an opportunity to have impact on electronic discussions around any project on the radar. Not achieving goals 1 & 2 = Colleagues stop relying on you, drop you off conversations, don't see you as a contributing resource or someone that cares, you are perceived as someone with no peripheral vision. Note this is perfect if all you are doing is cruising at your job, trying to fly under the radar, with no ambitions of having impact beyond your absolute minimum 'day job'. B. DON'T: Leave unread email lurking around Don't: Receive or process all incoming emails in a single folder ('inbox' or 'unread mail'). This is actually possible if you receive a small number of emails (e.g. new to the job, not working at a company like Microsoft). Even so, with (your future) success at any level (company, community) comes large incoming email, so learn to deal with it. With large volumes, it is best to let the system help you by doing some categorization and filtering on your behalf (instead of trying to do that in your head as you process the single folder). See later section on how to achieve this. Don't: Leave emails as 'unread' (or worse: read them, then mark them as unread). Often done by individuals who think they possess super powers ("I can mentally cache and distinguish between the emails I chose not to read, the ones that are actually new, and the ones I decided to revisit in the future; the fact that they all show up the same (bold = unread) does not confuse me"). Interactions with this super-powered individuals typically end up with them saying stuff like "I must have missed that email you are talking about (from 2 weeks ago)" or "I am a bit behind, so I haven't read your email, can you remind me". TIP: The only place where you are "allowed" unread email is in your Deleted Items folder. Don't: Interpret a read email as an email that has been processed. Doing that, means you will always end up with fake unread email (that you have actually read, but haven't dealt with completely so you then marked it as unread) lurking between actual unread email. Another side effect is reading the email and making a 'mental' note to action it, then leaving the email as read, so the only thing left to remind you to carry out the action is… you. You are not super human, you will forget. This is a key distinction. Reading (or even scanning) a new email, means you now know what needs to be done with it, in order for it to be truly considered processed. Truly processing an email is to, for example, write an email of your own (e.g. to reply or forward), or take a non-email related action (e.g. create calendar entry, do something on some website), or read it carefully to gain some knowledge (e.g. it had a spec as an attachment), or keep it around as reference etc. 'Reading' means that you know what to do, not that you have done it. An email that is read is an email that is triaged, not an email that is resolved. Sometimes the thing that needs to be done based on receiving the email, you can (and want) to do immediately after reading the email. That is fine, you read the email and you processed it (typically when it takes no longer than X minutes, where X is your personal tolerance – mine is roughly 2 minutes). Other times, you decide that you don't want to spend X minutes at that moment, so after reading the email you need a quick system for "marking" the email as to be processed later (and you still leave it as 'read' in outlook). See later section for how. C. DO: Use Outlook rules and have multiple folders where incoming email is automatically moved to Outlook email rules are very powerful and easy to configure. Use them to automatically file email into folders. Here are mine (note that if a rule catches an email message then no further rules get processed): "personal" Email is either personal or business related. Almost all personal email goes to my gmail account. The personal emails that end up on my work email account, go to a dedicated folder – that is achieved via a rule that looks at the email's 'From' field. For those that slip through, I use the new Outlook 2010  quick step of "Conversation To Folder" feature to let the slippage only occur once per conversation, and then update my rules. "External" and "ViaBlog" The remaining external emails either come from my blog (rule on the subject line) or are unsolicited (rule on the domain name not being microsoft) and they are filed accordingly. "invites" I may do a separate blog post on calendar management, but suffice to say it should be kept up to date. All invite requests end up in this folder, so that even if mail gets out of control, the calendar can stay under control (only 1 folder to check). I.e. so I can let the organizer know why I won't be attending their meeting (or that I will be). Note: This folder is the only one that shows the total number of items in it, instead of the total unread. "Inbox" The only email that ends up here is email sent TO me and me only. Note that this is also the only email that shows up above the systray icon in the notification toast – all other emails cannot interrupt. "ToMe++" Email where I am on the TO line, but there are other recipients as well (on the TO or CC line). "CC" Email where I am on the CC line. I need to read these, but nobody is expecting a response or action from me so they are not as urgent (and if they are and follow up with me, they'll receive a link to this). "@ XYZ" Emails to aliases that are about projects that I directly work on (and I wasn't on the TO or CC line, of course). Test: these projects are in my commitments that I get measured on at the end of the year. "Z Mass" and subfolders under it per distribution list (DL) Emails to aliases that are about topics that I am interested in, but not that I formally own/contribute to. Test: if I unsubscribed from these aliases, nobody could rightfully complain. "Admin" folder, which resides under "Z Mass" folder Emails to aliases that I was added typically by an admin, e.g. broad emails to the floor/group/org/building/division/company that I am a member of. "BCC" folder, which resides under "Z Mass" Emails where I was not on the TO or the CC line explicitly and the alias it was sent to is not one I explicitly subscribed to (or I have been added to the BCC line, which I briefly touched on in another post). When there are only a few quick minutes to catch up on email, read as much as possible from these folders, in this order: Invites, Inbox, ToMe++. Only when these folders are all read (remember that doesn't mean that each email in them has been fully dealt with), we can move on to the @XYZ and then the CC folders. Only when those are read we can go on to the remaining folders. Note that the typical flow in the "Z Mass" subfolders is to scan subject lines and use the new Ctrl+Delete Outlook 2010 feature to ignore conversations. D. DO: Use Outlook Search folders in combination with categories As you process each folder, when you open a new email (i.e. click on it and read it in the preview pane) the email becomes read and stays read and you have to decide whether: It can take 2 minutes to deal with for good, right now, or It will take longer than 2 minutes, so it needs to be postponed with a clear next step, which is one of ToReply – there may be intermediate action steps, but ultimately someone else needs to receive email about this Action – no email is required, but I need to do something ReadLater – no email is required from the quick scan, but this is too long to fully read now, so it needs to be read it later WaitingFor – the email is informing of an intermediate status and 'promising' a future email update. Need to track. SomedayMaybe – interesting but not important, non-urgent, non-time-bound information. I may want to spend part of one of my weekends reading it. For all these 'next steps' use Outlook categories (right click on the email and assign category, or use shortcut key). Note that I also use category 'WaitingFor' for email that I send where I am expecting a response and need to track it. Create a new search folder for each category (I dragged the search folders into my favorites at the top left of Outlook, above my inboxes). So after the activity of reading/triaging email in the normal folders (where the email arrived) is done, the result is a bunch of emails appearing in the search folders (configure them to show the total items, not the total unread items). To actually process email (that takes more than 2 minutes to deal with) process the search folders, starting with ToReply and Action. E. DO: Get into a Routine Now you have a system in place, get into a routine of using it. Here is how I personally use mine, but this part I keep tweaking: Spend short bursts of time (between meetings, during boring but mandatory meetings and, in general, 2-4 times a day) aiming to have no unread emails (and in the process deal with some emails that take less than 2 minutes). Spend around 30 minutes at the end of each day processing most urgent items in search folders. Spend as long as it takes each Friday (or even the weekend) ensuring there is no unnecessary email baggage carried forward to the following week. F. Other resources Official Outlook help on: Create custom actions rules, Manage e-mail messages with rules, creating a search folder. Video on ignoring conversations (Ctrl+Del). Official blog post on Quick Steps and in particular the Move Conversation to folder. If you've read "Getting Things Done" it is very obvious that my approach to email management is driven by GTD. A very similar approach was described previously by ScottHa (also influenced by GTD), worth reading here. He also described how he sets up 2 outlook rules ('invites' and 'external') which I also use – worth reading that too. Comments about this post welcome at the original blog.

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• Processing Email in Outlook

  - by Daniel Moth

  A. Why Goal 1 = Help others: Have at most a 24-hour response turnaround to internal (from colleague) emails, typically achieving same day response. Goal 2 = Help projects: Not to implicitly pass/miss an opportunity to have impact on electronic discussions around any project on the radar. Not achieving goals 1 & 2 = Colleagues stop relying on you, drop you off conversations, don't see you as a contributing resource or someone that cares, you are perceived as someone with no peripheral vision. Note this is perfect if all you are doing is cruising at your job, trying to fly under the radar, with no ambitions of having impact beyond your absolute minimum 'day job'. B. DON'T: Leave unread email lurking around Don't: Receive or process all incoming emails in a single folder ('inbox' or 'unread mail'). This is actually possible if you receive a small number of emails (e.g. new to the job, not working at a company like Microsoft). Even so, with (your future) success at any level (company, community) comes large incoming email, so learn to deal with it. With large volumes, it is best to let the system help you by doing some categorization and filtering on your behalf (instead of trying to do that in your head as you process the single folder). See later section on how to achieve this. Don't: Leave emails as 'unread' (or worse: read them, then mark them as unread). Often done by individuals who think they possess super powers ("I can mentally cache and distinguish between the emails I chose not to read, the ones that are actually new, and the ones I decided to revisit in the future; the fact that they all show up the same (bold = unread) does not confuse me"). Interactions with this super-powered individuals typically end up with them saying stuff like "I must have missed that email you are talking about (from 2 weeks ago)" or "I am a bit behind, so I haven't read your email, can you remind me". TIP: The only place where you are "allowed" unread email is in your Deleted Items folder. Don't: Interpret a read email as an email that has been processed. Doing that, means you will always end up with fake unread email (that you have actually read, but haven't dealt with completely so you then marked it as unread) lurking between actual unread email. Another side effect is reading the email and making a 'mental' note to action it, then leaving the email as read, so the only thing left to remind you to carry out the action is… you. You are not super human, you will forget. This is a key distinction. Reading (or even scanning) a new email, means you now know what needs to be done with it, in order for it to be truly considered processed. Truly processing an email is to, for example, write an email of your own (e.g. to reply or forward), or take a non-email related action (e.g. create calendar entry, do something on some website), or read it carefully to gain some knowledge (e.g. it had a spec as an attachment), or keep it around as reference etc. 'Reading' means that you know what to do, not that you have done it. An email that is read is an email that is triaged, not an email that is resolved. Sometimes the thing that needs to be done based on receiving the email, you can (and want) to do immediately after reading the email. That is fine, you read the email and you processed it (typically when it takes no longer than X minutes, where X is your personal tolerance – mine is roughly 2 minutes). Other times, you decide that you don't want to spend X minutes at that moment, so after reading the email you need a quick system for "marking" the email as to be processed later (and you still leave it as 'read' in outlook). See later section for how. C. DO: Use Outlook rules and have multiple folders where incoming email is automatically moved to Outlook email rules are very powerful and easy to configure. Use them to automatically file email into folders. Here are mine (note that if a rule catches an email message then no further rules get processed): "personal" Email is either personal or business related. Almost all personal email goes to my gmail account. The personal emails that end up on my work email account, go to a dedicated folder – that is achieved via a rule that looks at the email's 'From' field. For those that slip through, I use the new Outlook 2010  quick step of "Conversation To Folder" feature to let the slippage only occur once per conversation, and then update my rules. "External" and "ViaBlog" The remaining external emails either come from my blog (rule on the subject line) or are unsolicited (rule on the domain name not being microsoft) and they are filed accordingly. "invites" I may do a separate blog post on calendar management, but suffice to say it should be kept up to date. All invite requests end up in this folder, so that even if mail gets out of control, the calendar can stay under control (only 1 folder to check). I.e. so I can let the organizer know why I won't be attending their meeting (or that I will be). Note: This folder is the only one that shows the total number of items in it, instead of the total unread. "Inbox" The only email that ends up here is email sent TO me and me only. Note that this is also the only email that shows up above the systray icon in the notification toast – all other emails cannot interrupt. "ToMe++" Email where I am on the TO line, but there are other recipients as well (on the TO or CC line). "CC" Email where I am on the CC line. I need to read these, but nobody is expecting a response or action from me so they are not as urgent (and if they are and follow up with me, they'll receive a link to this). "@ XYZ" Emails to aliases that are about projects that I directly work on (and I wasn't on the TO or CC line, of course). Test: these projects are in my commitments that I get measured on at the end of the year. "Z Mass" and subfolders under it per distribution list (DL) Emails to aliases that are about topics that I am interested in, but not that I formally own/contribute to. Test: if I unsubscribed from these aliases, nobody could rightfully complain. "Admin" folder, which resides under "Z Mass" folder Emails to aliases that I was added typically by an admin, e.g. broad emails to the floor/group/org/building/division/company that I am a member of. "BCC" folder, which resides under "Z Mass" Emails where I was not on the TO or the CC line explicitly and the alias it was sent to is not one I explicitly subscribed to (or I have been added to the BCC line, which I briefly touched on in another post). When there are only a few quick minutes to catch up on email, read as much as possible from these folders, in this order: Invites, Inbox, ToMe++. Only when these folders are all read (remember that doesn't mean that each email in them has been fully dealt with), we can move on to the @XYZ and then the CC folders. Only when those are read we can go on to the remaining folders. Note that the typical flow in the "Z Mass" subfolders is to scan subject lines and use the new Ctrl+Delete Outlook 2010 feature to ignore conversations. D. DO: Use Outlook Search folders in combination with categories As you process each folder, when you open a new email (i.e. click on it and read it in the preview pane) the email becomes read and stays read and you have to decide whether: It can take 2 minutes to deal with for good, right now, or It will take longer than 2 minutes, so it needs to be postponed with a clear next step, which is one of ToReply – there may be intermediate action steps, but ultimately someone else needs to receive email about this Action – no email is required, but I need to do something ReadLater – no email is required from the quick scan, but this is too long to fully read now, so it needs to be read it later WaitingFor – the email is informing of an intermediate status and 'promising' a future email update. Need to track. SomedayMaybe – interesting but not important, non-urgent, non-time-bound information. I may want to spend part of one of my weekends reading it. For all these 'next steps' use Outlook categories (right click on the email and assign category, or use shortcut key). Note that I also use category 'WaitingFor' for email that I send where I am expecting a response and need to track it. Create a new search folder for each category (I dragged the search folders into my favorites at the top left of Outlook, above my inboxes). So after the activity of reading/triaging email in the normal folders (where the email arrived) is done, the result is a bunch of emails appearing in the search folders (configure them to show the total items, not the total unread items). To actually process email (that takes more than 2 minutes to deal with) process the search folders, starting with ToReply and Action. E. DO: Get into a Routine Now you have a system in place, get into a routine of using it. Here is how I personally use mine, but this part I keep tweaking: Spend short bursts of time (between meetings, during boring but mandatory meetings and, in general, 2-4 times a day) aiming to have no unread emails (and in the process deal with some emails that take less than 2 minutes). Spend around 30 minutes at the end of each day processing most urgent items in search folders. Spend as long as it takes each Friday (or even the weekend) ensuring there is no unnecessary email baggage carried forward to the following week. F. Other resources Official Outlook help on: Create custom actions rules, Manage e-mail messages with rules, creating a search folder. Video on ignoring conversations (Ctrl+Del). Official blog post on Quick Steps and in particular the Move Conversation to folder. If you've read "Getting Things Done" it is very obvious that my approach to email management is driven by GTD. A very similar approach was described previously by ScottHa (also influenced by GTD), worth reading here. He also described how he sets up 2 outlook rules ('invites' and 'external') which I also use – worth reading that too. Comments about this post welcome at the original blog.

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• 6 PhotoBlog Portfolio WordPress Themes

  - by Sushaantu

  It’s been quite a long time since we showcased the recent free WordPress themes on JustSkins.Some cool WordPress themes have been made in recent times that you may use for your photo portfolio blog. The following list contains both free and the premium WordPress themes. If you happen to be a professional photographer or just one by hobbyist you can expect something in here for you. Amplify 5 in 1 Portfolio Theme Amplify is a paid theme with some amazing features and nice image manipulation. It uses javascript image transition at the main page which supports an unlimited number of images. Grace Grace is a minimalistic WordPress theme which has lightweight jQuery powered rotating banner of featured photos. The theme has a slightly dull background which keeps the focus on the photographs. Free. Photography WordPress theme Photography is a widget ready theme which can be used to showcase your portfolio. Free. Gallery Gallery is an amazing child theme made on the Thematic Wordpress framework. The Gallery theme is extremely flexible and can be customized to individual tastes. The Folio Elements Folio Elements is a a part of Press75 premium themes and it is one of the most impressive Photoblog WordPress themes launched in recent times. All the images can be browsed using the slider on the main page while individual posts corresponding to the images can also be showed just below it. PhotoBlog WordPress Theme PhotoBlog is a premium theme compatible with WordPress 2.7 and above just like all the other themes mentioned in the list.

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• Comments syntax for Idoc Script

  - by kyle.hatlestad

  Maybe this is widely known and I'm late to the party, but I just ran across the syntax for making comments in Idoc Script. It's been something I've been hoping to see for a long time. And it looks like it quietly snuck into the 10gR3 release. So for comments in Idoc Script, you simply [[% surround your comments in these symbols. %]] They can be on the same line or span multiple lines. If you look in the documentation, it still mentions making comments using the syntax. Well, that's certainly not an ideal approach. You're stuffing your comment into an actual variable, it's taking up memory, and you have to watch double-quotes in your comment. A perhaps better way in the old method is to start with my comments . Still not great, but now you're not assigning something to a variable and worrying about quotes. Unfortunately, this syntax only works in places that use the Idoc format. It can't be used in Idoc files that get indexed (.hcsp & .hcsf) and use the <!--$...--> format. For those, you'll need to continue using the older methods. While on the topic, I thought I would highlight a great plug-in to Notepad++ that Arnoud Koot here at Oracle wrote for Idoc Script. It does script highlighting as well as type-ahead/auto-completion for common variables, functions, and services. For some reason, I can never seem to remember if it's DOC_INFO_LATESTRELEASE or DOC_INFO_LATEST_RELEASE, so this certainly comes in handy. I've updated his plug-in to use this new comments syntax. You can download a copy of the plug-in here which includes installation instructions.

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• What is AssetCache and AFCache?

  - by gentmatt

  I'm currently investigating the different locations where the flashplayer in OSX stores its files. The reason is protecting privacy. I've found that Chrome and Firefox both read/write to the following directories: ~/Library/Caches/Adobe/Flash Player/AFCache ~/Library/Caches/Adobe/Flash Player/AssetCache ~/Library/Preferences/Macromedia/Flash Player/#SharedObjects ~/Library/Preferences/Macromedia/Flash Player/macromedia.com/support/flashplayer/sys The last two directories are locations where Firefox stores LSO cookies for long time tracking. You can manually delete them yourself or do this automatically using an extension such as BetterPrivacy for Firefox. However, I have no clue to what the AFCache and AssetCache are for. I assume that you should not delete them as cache generally improves the browsing experience, but I'd really like to know what is stored there? I've been searching the Internet quite a bit now, but there does not seem to be much documentation.

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• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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• SQL SERVER – Activity Monitor and Performance Issue

  - by pinaldave

  We had wonderful SQLAuthority News – Community Tech Days – December 11, 2010 event yesterday. After the event, we had meeting among Jacob Sebastian, Vinod Kumar, Rushabh Mehta and myself. We all were sharing our experience about performance tuning consultations. During the conversation, Jacob has shared wonderful story of his recent observation. The story is very small but the moral of the story is very important. The story is about a client, who had continuously performance issues. Client used Activity Monitor (Read More: SQL SERVER – 2008 – Location of Activity Monitor – Where is SQL Serve Activity Monitor Located) to check the performance issues. The pattern of the performance issues was very much common all the time. Every time, after a while the computer stopped responding. After doing in-depth performance analysis, Jacob realized that client once opened activity monitor never closed it. The same activity monitor itself is very expensive process. The tool, which helped to debug the performance issues, also helped (negatively) to bring down the server. After closing the activity monitor which was open for long time, the server did not have performance issues. Moral of the story: Activity Monitor is great tool but use it with care and close it when not needed. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Best Practices, Pinal Dave, SQL, SQL Authority, SQL Optimization, SQL Performance, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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  - by Paulo Folgado

  Oracle today introduced Oracle Cloud Office and Oracle Open Office 3.3, two complete, open standards-based office productivity suites for the desktop, web and mobile devices - helping users significantly improve productivity, reduce costs and achieve greater innovation across the enterprise.Oracle Cloud Office 1.0 is a web and mobile office suite that enables web 2.0-style collaboration and mobile document access. Compatibility with Microsoft Office and integration with Oracle Open Office enable rich and seamless offline editing of complex presentations, text and spreadsheet documents. Oracle Open Office 3.3 includes new enterprise connectors to Oracle Business Intelligence, Oracle E-Business Suite, other Oracle Applications and Microsoft Sharepoint, to allow for fast, seamless integration into existing enterprise software stacks. In addition, it adds increased stability, compatibility and performance at up to five times lower license cost compared to Microsoft Office. Based on the Open Document Format (ODF) and open web standards, Oracle Office enables users to share files on any system as it is compatible with both legacy Microsoft Office documents and modern web 2.0 publishing. The Oracle Office APIs and open standards-based approach provides IT users with flexibility, lower short and long-term costs and freedom from vendor lock-in - enabling organizations to build a complete Open Standard Office Stack. If you're interested to learn more, read our today's press release or visit oracle.com/office.

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• Oracle Announces Oracle Cloud Office and Oracle Open Office 3.3

  - by Harald Behnke

  Oracle today introduced Oracle Cloud Office and Oracle Open Office 3.3, two complete, open standards-based office productivity suites for the desktop, web and mobile devices - helping users significantly improve productivity, reduce costs and achieve greater innovation across the enterprise.(View image)Oracle Cloud Office 1.0 is a web and mobile office suite that enables web 2.0-style collaboration and mobile document access. Compatibility with Microsoft Office and integration with Oracle Open Office enable rich and seamless offline editing of complex presentations, text and spreadsheet documents. Oracle Open Office 3.3 includes new enterprise connectors to Oracle Business Intelligence, Oracle E-Business Suite, other Oracle Applications and Microsoft Sharepoint, to allow for fast, seamless integration into existing enterprise software stacks. In addition, it adds increased stability, compatibility and performance at up to five times lower license cost compared to Microsoft Office. Based on the Open Document Format (ODF) and open web standards, Oracle Office enables users to share files on any system as it is compatible with both legacy Microsoft Office documents and modern web 2.0 publishing. The Oracle Office APIs and open standards-based approach provides IT users with flexibility, lower short and long-term costs and freedom from vendor lock-in - enabling organizations to build a complete Open Standard Office Stack. If you're interested to learn more, read our today's press release or visit oracle.com/office.

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• Password Security: Short and Complex versus ‘Short or Lengthy’ and Less Complex

  - by Akemi Iwaya

  Creating secure passwords for our online accounts is a necessary evil due to the huge increase in database and account hacking that occurs these days. The problem though is that no two companies have a similar policy for complex and secure password creation, then factor in the continued creation of insecure passwords or multi-site use of the same password and trouble is just waiting to happen. Ars Technica decided to take a look at multiple password types, how users fared with them, and how well those password types held up to cracking attempts in their latest study. The password types that Ars Technica looked at were comprehensive8, basic8, and basic16. The comprehensive type required a variety of upper-case, lower-case, digits, and symbols with no dictionary words allowed. The only restriction on the two basic types was the number of characters used. Which type do you think was easier for users to adopt and did better in the two password cracking tests? You can learn more about how well users did with the three password types and the results of the tests by visiting the article linked below. What are your thoughts on the matter? Are shorter, more complex passwords better or worse than using short or long, but less complex passwords? What methods do you feel work best since most passwords are limited to approximately 16 characters in length? Perhaps you use a service like LastPass or keep a dedicated list/notebook to manage your passwords. Let us know in the comments!    

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• Installing SharePoint 2010 and PowerPivot for SharePoint on Windows 7

  - by smisner

  Many people like me want (or need) to do their business intelligence development work on a laptop. As someone who frequently speaks at various events or teaches classes on all subjects related to the Microsoft business intelligence stack, I need a way to run multiple server products on my laptop with reasonable performance. Once upon a time, that requirement meant only that I had to load the current version of SQL Server and the client tools of choice. In today's post, I'll review my latest experience with trying to make the newly released Microsoft BI products work with a Windows 7 operating system.The entrance of Microsoft Office SharePoint Server 2007 into the BI stack complicated matters and I started using Virtual Server to establish a "suitable" environment. As part of the team that delivered a lot of education as part of the Yukon pre-launch activities (that would be SQL Server 2005 for the uninitiated), I was working with four - yes, four - virtual servers. That was a pretty brutal workload for a 2GB laptop, which worked if I was very, very careful. It could also be a finicky and unreliable configuration as I learned to my dismay at one TechEd session several years ago when I had to reboot a very carefully cached set of servers just minutes before my session started. Although it worked, it came back to life very, very slowly much to the displeasure of the audience. They couldn't possibly have been less pleased than me.At that moment, I resolved to get the beefiest environment I could afford and consolidate to a single virtual server. Enter the 4GB 64-bit laptop to preserve my sanity and my livelihood. Likewise, for SQL Server 2008, I managed to keep everything within a single virtual server and I could function reasonably well with this approach.Now we have SQL Server 2008 R2 plus Office SharePoint Server 2010. That means a 64-bit operating system. Period. That means no more Virtual Server. That means I must use Hyper-V or another alternative. I've heard alternatives exist, but my few dabbles in this area did not yield positive results. It might have been just me having issues rather than any failure of those technologies to adequately support the requirements.My first run at working with the new BI stack configuration was to set up a 64-bit 4GB laptop with a dual-boot to run Windows Server 2008 R2 with Hyper-V. However, I was generally not happy with running Windows Server 2008 R2 on my laptop. For one, I couldn't put it into sleep mode, which is helpful if I want to prepare for a presentation beforehand and then walk to the podium without the need to hold my laptop in its open state along the way (my strategy at the TechEd session long, long ago). Secondly, it was finicky with projectors. I had issues from time to time and while I always eventually got it to work, I didn't appreciate those nerve-wracking moments wondering whether this would be the time that it wouldn't work.Somewhere along the way, I learned that it was possible to load SharePoint 2010 in a Windows 7 which piqued my interest. I had just acquired a new laptop running Windows 7 64-bit, and thought surely running the BI stack natively on my laptop must be better than running Hyper-V. (I have not tried booting to Hyper-V VHD yet, but that's on my list of things to try so the jury of one is still out on this approach.) Recently, I had to build up a server with the RTM versions of SQL Server 2008 R2 and Sharepoint Server 2010 and decided to follow suit on my Windows 7 Ultimate 64-bit laptop. The process is slightly different, but I'm happy to report that it IS possible, although I had some fits and starts along the way.DISCLAIMER: These products are NOT intended to be run in production mode on the Windows 7 operating system. The configuration described in this post is strictly for development or learning purposes and not supported by Microsoft. If you have trouble, you will NOT get help from them. I might be able to help, but I provide no guarantees of my ability or availablity to help. I won't provide the step-by-step instructions in this post as there are other resources that provide these details, but I will provide an overview of my approach, point you to the relevant resources, describe some of the problems I encountered, and explain how I addressed those problems to achieve my desired goal.Because my goal was not simply to set up SharePoint Server 2010 on my laptop, but specifically PowerPivot for SharePoint, I started out by referring to the installation instructions at the PowerPiovt-Info site, but mainly to confirm that I was performing steps in the proper sequence. I didn't perform the steps in Part 1 because those steps are applicable only to a server operating system which I am not running on my laptop. Then, the instructions in Part 2, won't work exactly as written for the same reason. Instead, I followed the instructions on MSDN, Setting Up the Development Environment for SharePoint 2010 on Windows Vista, Windows 7, and Windows Server 2008. In general, I found the following differences in installation steps from the steps at PowerPivot-Info:You must copy the SharePoint installation media to the local drive so that you can edit the config.xml to allow installation on a Windows client.You also have to manually install the prerequisites. The instructions provides links to each item that you must manually install and provides a command-line instruction to execute which enables required Windows features.I will digress for a moment to save you some grief in the sequence of steps to perform. I discovered later that a missing step in the MSDN instructions is to install the November CTP Reporting Services add-in for SharePoint. When I went to test my SharePoint site (I believe I tested after I had a successful PowerPivot installation), I ran into the following error: Could not load file or assembly 'RSSharePointSoapProxy, Version=10.0.0.0, Culture=neutral, PublicKeyToken=89845dcd8080cc91' or one of its dependencies. The system cannot find the file specified. I was rather surprised that Reporting Services was required. Then I found an article by Alan le Marquand, Working Together: SQL Server 2008 R2 Reporting Services Integration in SharePoint 2010,that instructed readers to install the November add-in. My first reaction was, "Really?!?" But I confirmed it in another TechNet article on hardware and software requirements for SharePoint Server 2010. It doesn't refer explicitly to the November CTP but following the link took me there. (Interestingly, I retested today and there's no longer any reference to the November CTP. Here's the link to download the latest and greatest Reporting Services Add-in for SharePoint Technologies 2010.) You don't need to download the add-in anymore if you're doing a regular server-based installation of SharePoint because it installs as part of the prerequisites automatically.When it was time to start the installation of SharePoint, I deviated from the MSDN instructions and from the PowerPivot-Info instructions:On the Choose the installation you want page of the installation wizard, I chose Server Farm.On the Server Type page, I chose Complete.At the end of the installation, I did not run the configuration wizard.Returning to the PowerPivot-Info instructions, I tried to follow the instructions in Part 3 which describe installing SQL Server 2008 R2 with the PowerPivot option. These instructions tell you to choose the New Server option on the Setup Role page where you add PowerPivot for SharePoint. However, I ran into problems with this approach and got installation errors at the end.It wasn't until much later as I was investigating an error that I encountered Dave Wickert's post that installing PowerPivot for SharePoint on Windows 7 is unsupported. Uh oh. But he did want to hear about it if anyone succeeded, so I decided to take the plunge. Perseverance paid off, and I can happily inform Dave that it does work so far. I haven't tested absolutely everything with PowerPivot for SharePoint but have successfully deployed a workbook and viewed the PowerPivot Management Dashboard. I have not yet tested the data refresh feature, but I have installed. Continue reading to see how I accomplished my objective.I unintalled SQL Server 2008 R2 and started again. I had different problems which I don't recollect now. However, I uninstalled again and approached installation from a different angle and my next attempt succeeded. The downside of this approach is that you must do all of the things yourself that are done automatically when you install PowerPivot as a new server. Here are the steps that I followed:Install SQL Server 2008 R2 to get a database engine instance installed.Run the SharePoint configuration wizard to set up the SharePoint databases.In Central Administration, create a Web application using classic mode authentication as per a TechNet article on PowerPivot Authentication and Authorization.Then I followed the steps I found at How to: Install PowerPivot for SharePoint on an Existing SharePoint Server. Especially important to note - you must launch setup by using Run as administrator. I did not have to manually deploy the PowerPivot solution as the instructions specify, but it's good to know about this step because it tells you where to look in Central Administration to confirm a successful deployment.I did spot some incorrect steps in the instructions (at the time of this writing) in How To: Configure Stored Credentials for PowerPivot Data Refresh. Specifically, in the section entitled Step 1: Create a target application and set the credentials, both steps 10 and 12 are incorrect. They tell you to provide an actual Windows user name and password on the page where you are simply defining the prompts for your application in the Secure Store Service. To add the Windows user name and password that you want to associate with the application - after you have successfully created the target application - you select the target application and then click Set credentials in the ribbon.Lastly, I followed the instructions at How to: Install Office Data Connectivity Components on a PowerPivot server. However, I have yet to test this in my current environment.I did have several stops and starts throughout this process and edited those out to spare you from reading non-essential information. I believe the explanation I have provided here accurately reflect the steps I followed to produce a working configuration. If you follow these steps and get a different result, please let me know so that together we can work through the issue and correct these instructions. I'm sure there are many other folks in the Microsoft BI community that will appreciate the ability to set up the BI stack in a Windows 7 environment for development or learning purposes. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Finalized Ubuntu 13.10 Releases are now Available for Download

  - by Akemi Iwaya

  The long wait for the latest stable version of Ubuntu is finally over. Now you can download your favorite UI version of Ubuntu 13.10, try out the Phone Edition, and grab a copy of the official manual using the compiled set of download links we have put together for your convenience. Download Links Ubuntu 13.10 Unity Edition (Desktop) Note: You made need to scroll down the page part way to find the download link. Ubuntu 13.10 GNOME Edition (Desktop) Ubuntu 13.10 Kubuntu Edition (Desktop) Ubuntu 13.10 Xubuntu Edition (Desktop) Ubuntu 13.10 Lubuntu Edition (Desktop) Ubuntu 13.10 Server Edition Note: You made need to scroll down the page part way to find the download link. Phone Edition For those who are adventurous and want to give the Phone Edition a try, you can learn more details about it and download it via the links below. Keep in mind that this particular release is still focused more towards developers, industry partners, and enthusiasts versus general usage at this time. Instructions for Installing Ubuntu on a Phone Note: Also lists the two devices currently supported for installing the system on. Download the Ubuntu 13.10 Phone Edition [Ubuntu Phone Edition Reference via The Next Web] Bonus! You can download the official manual for the new release as well! When you visit the download page, use the three options/choices to get the particular version of the manual you want. Download the ‘Getting Started with Ubuntu 13.10′ Manual [Ubuntu Manual Reference via Softpedia]     

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• Mapping UrlEncoded POST Values in ASP.NET Web API

  - by Rick Strahl

  If there's one thing that's a bit unexpected in ASP.NET Web API, it's the limited support for mapping url encoded POST data values to simple parameters of ApiController methods. When I first looked at this I thought I was doing something wrong, because it seems mighty odd that you can bind query string values to parameters by name, but can't bind POST values to parameters in the same way. To demonstrate here's a simple example. If you have a Web API method like this:[HttpGet] public HttpResponseMessage Authenticate(string username, string password) { …} and then hit with a URL like this: http://localhost:88/samples/authenticate?Username=ricks&Password=sekrit it works just fine. The query string values are mapped to the username and password parameters of our API method. But if you now change the method to work with [HttpPost] instead like this:[HttpPost] public HttpResponseMessage Authenticate(string username, string password) { …} and hit it with a POST HTTP Request like this: POST http://localhost:88/samples/authenticate HTTP/1.1 Host: localhost:88 Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8 Content-type: application/x-www-form-urlencoded Content-Length: 30 Username=ricks&Password=sekrit you'll find that while the request works, it doesn't actually receive the two string parameters. The username and password parameters are null and so the method is definitely going to fail. When I mentioned this over Twitter a few days ago I got a lot of responses back of why I'd want to do this in the first place - after all HTML Form submissions are the domain of MVC and not WebAPI which is a valid point. However, the more common use case is using POST Variables with AJAX calls. The following is quite common for passing simple values:$.post(url,{ Username: "Rick", Password: "sekrit" },function(result) {…}); but alas that doesn't work. How ASP.NET Web API handles Content Bodies Web API supports parsing content data in a variety of ways, but it does not deal with multiple posted content values. In effect you can only post a single content value to a Web API Action method. That one parameter can be very complex and you can bind it in a variety of ways, but ultimately you're tied to a single POST content value in your parameter definition. While it's possible to support multiple parameters on a POST/PUT operation, only one parameter can be mapped to the actual content - the rest have to be mapped to route values or the query string. Web API treats the whole request body as one big chunk of data that is sent to a Media Type Formatter that's responsible for de-serializing the content into whatever value the method requires. The restriction comes from async nature of Web API where the request data is read only once inside of the formatter that retrieves and deserializes it. Because it's read once, checking for content (like individual POST variables) first is not possible. However, Web API does provide a couple of ways to access the form POST data: Model Binding - object property mapping to bind POST values FormDataCollection - collection of POST keys/values ModelBinding POST Values - Binding POST data to Object Properties The recommended way to handle POST values in Web API is to use Model Binding, which maps individual urlencoded POST values to properties of a model object provided as the parameter. Model binding requires a single object as input to be bound to the POST data, with each POST key that matches a property name (including nested properties like Address.Street) being mapped and updated including automatic type conversion of simple types. This is a very nice feature - and a familiar one from MVC - that makes it very easy to have model objects mapped directly from inbound data. The obvious drawback with Model Binding is that you need a model for it to work: You have to provide a strongly typed object that can receive the data and this object has to map the inbound data. To rewrite the example above to use ModelBinding I have to create a class maps the properties that I need as parameters:public class LoginData { public string Username { get; set; } public string Password { get; set; } } and then accept the data like this in the API method:[HttpPost] public HttpResponseMessage Authenticate(LoginData login) { string username = login.Username; string password = login.Password; … } This works fine mapping the POST values to the properties of the login object. As a side benefit of this method definition, the method now also allows posting of JSON or XML to the same endpoint. If I change my request to send JSON like this: POST http://localhost:88/samples/authenticate HTTP/1.1 Host: localhost:88 Accept: application/jsonContent-type: application/json Content-Length: 40 {"Username":"ricks","Password":"sekrit"} it works as well and transparently, courtesy of the nice Content Negotiation features of Web API. There's nothing wrong with using Model binding and in fact it's a common practice to use (view) model object for inputs coming back from the client and mapping them into these models. But it can be  kind of a hassle if you have AJAX applications with a ton of backend hits, especially if many methods are very atomic and focused and don't effectively require a model or view. Not always do you have to pass structured data, but sometimes there are just a couple of simple response values that need to be sent back. If all you need is to pass a couple operational parameters, creating a view model object just for parameter purposes seems like overkill. Maybe you can use the query string instead (if that makes sense), but if you can't then you can often end up with a plethora of 'message objects' that serve no further  purpose than to make Model Binding work. Note that you can accept multiple parameters with ModelBinding so the following would still work:[HttpPost] public HttpResponseMessage Authenticate(LoginData login, string loginDomain) but only the object will be bound to POST data. As long as loginDomain comes from the querystring or route data this will work. Collecting POST values with FormDataCollection Another more dynamic approach to handle POST values is to collect POST data into a FormDataCollection. FormDataCollection is a very basic key/value collection (like FormCollection in MVC and Request.Form in ASP.NET in general) and then read the values out individually by querying each. [HttpPost] public HttpResponseMessage Authenticate(FormDataCollection form) { var username = form.Get("Username"); var password = form.Get("Password"); …} The downside to this approach is that it's not strongly typed, you have to handle type conversions on non-string parameters, and it gets a bit more complicated to test such as setup as you have to seed a FormDataCollection with data. On the other hand it's flexible and easy to use and especially with string parameters is easy to deal with. It's also dynamic, so if the client sends you a variety of combinations of values on which you make operating decisions, this is much easier to work with than a strongly typed object that would have to account for all possible values up front. The downside is that the code looks old school and isn't as self-documenting as a parameter list or object parameter would be. Nevertheless it's totally functionality and a viable choice for collecting POST values. What about [FromBody]? Web API also has a [FromBody] attribute that can be assigned to parameters. If you have multiple parameters on a Web API method signature you can use [FromBody] to specify which one will be parsed from the POST content. Unfortunately it's not terribly useful as it only returns content in raw format and requires a totally non-standard format ("=content") to specify your content. For more info in how FromBody works and several related issues to how POST data is mapped, you can check out Mike Stalls post: How WebAPI does Parameter Binding Not really sure where the Web API team thought [FromBody] would really be a good fit other than a down and dirty way to send a full string buffer. Extending Web API to make multiple POST Vars work? Don't think so Clearly there's no native support for multiple POST variables being mapped to parameters, which is a bit of a bummer. I know in my own work on one project my customer actually found this to be a real sticking point in their AJAX backend work, and we ended up not using Web API and using MVC JSON features instead. That's kind of sad because Web API is supposed to be the proper solution for AJAX backends. With all of ASP.NET Web API's extensibility you'd think there would be some way to build this functionality on our own, but after spending a bit of time digging and asking some of the experts from the team and Web API community I didn't hear anything that even suggests that this is possible. From what I could find I'd say it's not possible primarily because Web API's Routing engine does not account for the POST variable mapping. This means [HttpPost] methods with url encoded POST buffers are not mapped to the parameters of the endpoint, and so the routes would never even trigger a request that could be intercepted. Once the routing doesn't work there's not much that can be done. If somebody has an idea how this could be accomplished I would love to hear about it. Do we really need multi-value POST mapping? I think that that POST value mapping is a feature that one would expect of any API tool to have. If you look at common APIs out there like Flicker and Google Maps etc. they all work with POST data. POST data is very prominent much more so than JSON inputs and so supporting as many options that enable would seem to be crucial. All that aside, Web API does provide very nice features with Model Binding that allows you to capture many POST variables easily enough, and logistically this will let you build whatever you need with POST data of all shapes as long as you map objects. But having to have an object for every operation that receives a data input is going to take its toll in heavy AJAX applications, with a lot of types created that do nothing more than act as parameter containers. I also think that POST variable mapping is an expected behavior and Web APIs non-support will likely result in many, many questions like this one: How do I bind a simple POST value in ASP.NET WebAPI RC? with no clear answer to this question. I hope for V.next of WebAPI Microsoft will consider this a feature that's worth adding. Related Articles Passing multiple POST parameters to Web API Controller Methods Mike Stall's post: How Web API does Parameter Binding Where does ASP.NET Web API Fit?© Rick Strahl, West Wind Technologies, 2005-2012Posted in Web Api   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• Amazon EC2 spot instances - is there a catch ?

  - by gareth_bowles

  I needed to start a new EC2 instance today and decided to try out the new spot instances, where you can reduce your instance cost by bidding on the maximum per-hour price you're prepared to pay. Since today's spot price was only 3.5c / hour, compared with 8.5c / hour for an on-demand instance, I was wondering: if I just bid a really high price, say 10c / hour, can I effectively be sure of getting a much cheaper long-running instance than an on-demand instance (since the spot instances are only charged by the current spot price) ? I suppose it's theoretically possible for the spot price to go over the on-demand price, but as far as I can tell from the data on the AWS site, the spot price has always been well below that.

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• Amazon EC2 spot instances - is there a catch ?

  - by gareth_bowles

  I needed to start a new EC2 instance today and decided to try out the new spot instances, where you can reduce your instance cost by bidding on the maximum per-hour price you're prepared to pay. Since today's spot price was only 35c / hour, compared with 85c / hour for an on-demand instance, I was wondering: if I just bid a really high price, say $1 / hour, can I effectively be sure of getting a much cheaper long-running instance than an on-demand instance (since the spot instances are only charged by the current spot price) ? I suppose it's theoretically possible for the spot price to go over the on-demand price, but as far as I can tell from the data on the AWS site, the spot price has always been well below that.

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• Top tweets SOA Partner Community – October 2013

  - by JuergenKress

  Send your tweets @soacommunity #soacommunity and follow us at http://twitter.com/soacommunity Ronald Luttikhuizen ?My latest upload: SOA Made Simple | Introduction to SOA on @slideshare http://www.slideshare.net/rluttikhuizen/soa-made-simple-introduction-to-soa … via @SlideShare OTNArchBeat ?ArchBeat Link-o-Rama for October 4, 2013 #cloud #linux #oaam #soa http://pub.vitrue.com/y4SK Lucas Jellema ?My blog article shows news on the new SOA Suite 12c release - as it was publicly available during #oow13 see: http://technology.amis.nl/2013/09/27/oow13-soa-suite-12c/ … Yogesh Sontakke ?Introducing OER's new Express Workflows - Simplified Lifecycle Management. Blog post: http://bit.ly/16JKHCf @soacommunity #soagovernance SrinivasPadmanabhuni ?"@OTNArchBeat: SOA and User Interfaces - by @soacommunity @HajoNormann @gschmutz @t_winterberg et al #industrialsoa http://pub.vitrue.com/KmOp " SOA Community ?SOA and User-Interfaces http://servicetechmag.com/I76/0913-2 article published part of #industrialSOA at Service Technology Magazine #soacommunity Estafet Limited ?@Estafet win @UKOUG Middleware Partner of the Year 2013 Yogesh Sontakke ?RT @VikasAatOracle: #Oracle #B2B - written by experts #soa #soacommunity #oraclesoa - time to get a copy ! @SOAScott Danilo Schmiedel ?Thanks a lot to Juergen @soacommunity for the super interesting and well-organized Partner Advisory Council yesterday! Such a Great Value! OTNArchBeat ?Case management supporting re-landscaping application portfolios | @leonsmiers http://pub.vitrue.com/MC5j Samantha Searle ?Apply for the #GartnerBPM 2014 Excellence Awards - find out how via this link http://ow.ly/ptaNQ #Gartner #bpm #process #entarch #cio OTNArchBeat ?SOA and User Interfaces - by @soacommunity @hajonormann @gschmutz @t_winterberg et al #industrialsoa http://pub.vitrue.com/KmOp Dain Hansen ?Hybrid #cloud is on the rise, but is the IT department's culture standing in the way? http://add.vc/eJN #CloudIntegration #OracleSOA OTNArchBeat #SOASuite 11g ps6 - Download your log files directly from the Enterprise Manager | @whitehorsenl http://pub.vitrue.com/KrJ2 Whitehorses ?Whiteblog: SOA Suite 11g ps6 - Download your log files directly from the Enterprise Manager (http://goo.gl/2Gqiax ) Rajesh Raheja ?Cloud integration session recap #oow13 http://blog.raastech.com/2013/09/recap-of-real-world-cloud-integration.html?m=1 … Vikas Anand ?@Ahmed_Aboulnaga thanks for the excellent summary and kind words. #oow13 #cloud #oraclesoa http://blog.raastech.com/2013/09/recap-of-real-world-cloud-integration.html?m=1 … Luis Augusto Weir ?REST is also SOA. Check it out http://www.soa4u.co.uk/2013/09/restful-is-also-soa.html?m=1 … #soacommunity Graham ?“@OracleBPM & @soacommunity: 5 Ways to Modernize Applications with BPM #AppAdvantage" #oracleday http://bit.ly/15yC6e3 SOA Community ?#ACED director asked me for BPM references in FSI - ever visited my #SOACommunity workspace? https://beehiveonline.oracle.com/teamcollab/overview/SOA_Community_Workspace … #soacommunity #bpm OracleBlogs ?SOA Community Newsletter September 2013 http://ow.ly/2Aj6oK OTNArchBeat ?OOW13: First glimpses of the new #SOASuite12c | @LucasJellema http://pub.vitrue.com/2YgX sbernhardt ?Just published new blog entry on OOW 2013 wrap up. http://thecattlecrew.wordpress.com/2013/09/30/oracle-open-world-2013-wrap-up/ … #oow13 @OC_WIRE @soacommunity Emiel Paasschens ?Home with family after an overwhelming #OOW week in San Francisco with lot of info & meetings. Special thanx to @OracleBelux & @soacommunity Robert van Mölken ?Had a awesome week at #OOW13 in SF. Highlights were the @soacommunity Wine tour, @OracleBelux meet-ups and @OracleSOA CAB. Thanks to all :) SOA Community ?The place Oracle Fusion middleware comes from - Oracle 200 - TKs office - next Oracle 100 - SOA & BPM #soacommunity pic.twitter.com/qibFOQVbRo Oracle BPM ?5 Ways to Modernize Applications with BPM #AppAdvantage http://pub.vitrue.com/l2dn Simon Haslam ?Ha ha - how did we miss that! RT @lucasjellema: Post conference announcement of a new middleware appliance? #oow13 pic.twitter.com/3NvcjPfjXb OTNArchBeat ?The OTNArchBeat Daily is out! http://paper.li/OTNArchBeat/1329828521 … ? Top stories today via @lucasjellema @myfear @TylerJewell Packt Publishing ?Get 50% off ALL our DRM-free eBooks - this weekend only! Go to http://www.packtpub.com/ and use code BIG50, as often as you like! #BIG50 OracleBlogs ?Global Perspective: ACE Director from EMEA Weighs in on AppAdvantage http://ow.ly/2Afek2 orclateamsoa ?#orclateamsoa Blog: BPM Auditing Demystified - I've heard from a couple of customers recently asking about BPM aud... http://ow.ly/2AfbAn AMIS, Oracle & Java ?Cool #soasuite 12c feature managed file transfer - visit Dave Barry at demo point sr212 #oow #soacommunity pic.twitter.com/gb4HLbUarR SOA Community ?Let us know what was best at #OOW @soacommunity save trip home - thanks for coming to #SF ;-) see you at #OOW2014 pic.twitter.com/xbWXjRapqh Lonneke Dikmans ?Nice @dschmied is talking about the different steps in his project. He starts with explaining the user interface design #oow13 #ux #acm Lonneke Dikmans ?Saving the best for the end: managing knowledge worker processes by @dschmied and Prasen.#oow13 #acm cool stuff: adaptive case management Luis Augusto Weir ?SOA Governance is more than just OER. Requires people, processes and tools. Check it out #SOA #soacommunity http://youtu.be/Ohn06smVKVw Lonneke Dikmans ?“@OracleSOA: #oow Join us for:Enterprise SOA Infrastructure Best Practices Thu 9/26 2:00 PM - 3:00 PM Moscone West - 2020 SOA Community ?Business Process Management (BPM) 11g PS6 Awareness Course http://wp.me/p10C8u-1as Ajay Khanna ?Detect, Analyze, Act - Fast! http://wp.me/p10C8u-1ao via @soacommunity #OracleBPM Simone Geib ?It took a while, but I finally reached 500 followers. Thanks everybody and especially @soacommunity :) SOA Community ?Functional Testing Business Processes In Oracle BPM Suite 11g by Arun Pareek http://wp.me/p10C8u-1aq SOA Community Distribute the September edition of the SOA Community newsletter READ it! Didn't receive it register http://www.oracle.com/goto/emea/soa #soacommunity SOA Community ?Detect, Analyze, Act - Fast! by Ajay Khanna http://wp.me/p10C8u-1ao Robert van Mölken ?Finalised my #OOW presentation #CON8736 and live demo on wednesday 25th at 11:45am. Also giving a short version at the SOA CAB on thursday. Rajesh Raheja ?"The AppAdvantage of Oracle Cloud & On-premises Integration" http://bit.ly/14RYHmZ SOA Community ?Additional new content SOA & BPM Partner Community http://wp.me/p10C8u-1aw Dain Hansen ?Right now #oow13 SOA, BPM - Customer Advisory Boards. 'No tweeting' says @SOASimone. Instagram of funny cats still ok. leonsmiers ?Case Management with Oracle BPM Suite our presentation on #oow13 http://www.slideshare.net/leonsmiers/oracle-open-world-2013-case-management-smiers-kitson … #capgemini @nkitson72 Mark Simpson ?Flextronics reduced cost of processing an invoice to <$1 from $7 due to BPM @OracleBPM #oow13 saving millions. Way less than industry avg. Holger Mueller ?#Siemens Shared Services CIO says that #Fusion #Middleware made the difference for #Oracle over #Workday. #Integration matters. #OOW13 oracleopenworld ?Miss any #oow13 keynotes, or simply want to rewatch? Check out the live streaming site for keynotes on demand: http://pub.vitrue.com/RG4D SOA Community ?Analyze your m2m data and act on it! Big data Pattern matching, fast data & soa #soacommunity #oow pic.twitter.com/48Q1z4ckh7 SOA Community ?Top tweets SOA Partner Community – September 2013 http://wp.me/p10C8u-1cR Simone Geib ?#oraclesoa hands on lab at #oow13 pic.twitter.com/IJJrqXIMiu Danilo Schmiedel #oow13 CON8436: Managing Knowledge Worker Processes. Come & get a free Adaptive Case Management poster @soacommunity pic.twitter.com/FRc2CSyLwb John Sim ?Great job again Jurgen @soacommunity helping bring Ace Community together! Danilo Schmiedel ?Excellent #OracleBPM Adaptive Case Management intro by @heidibuelowBPM and Prasen at the #oow13 demo ground.Last chance today @soacommunity SOA Community ?Thanks to all our #bpm #soa and #weblogic partners for the great middleware business #oow #soacommunity pic.twitter.com/dBwZ8DMHfH Whitehorses ?Thanks @soacommunity for the party tonight. Great to meet product management & see all the talented EMEA middleware specialists. #oow13 Danilo Schmiedel ?Great tool demo from Link Consulting about managing your SOA with OER #oow13 @soacommunity Torsten Winterberg ?“@soacommunity: thanks to @dschmied and @OC_WIRE for making it happen to have our case management poster as printed version hier at #oow13 Ronald Luttikhuizen ?These were the architects involved in the diagram excitement :) just after State of SOA podcast with @OTNArchBeat pic.twitter.com/5B8jIrVTA9 SOA Community ?Tanks to AVIO for the excellent #bpmn poster and the great bpm business - visit then at #OOW & get the poster pic.twitter.com/ebTg9pFY1C Dain Hansen ?Kurian introducing Oracle Platform-as-a-Service developments. #oow13 #OracleCloud pic.twitter.com/evJLTU53rx Bruce Tierney ?API Management "multi-level pie chart" at #oow13 by Oracle's Tim Hall pic.twitter.com/q12OIRdaue Dain Hansen ?This is not your Daddy's BAM @soacommunity: Is this BAM? Very cool in #soasuite 12c get a demo at sr225 pic.twitter.com/EvwqXW9U5j SOA Community ?Is this BAM? Very cool in #soasuite 12c get a demo at sr225 pic.twitter.com/LybHxyF362 SOA Community ?SOA governance by @Yogesh_Sontakke at demo point sr214 many good new features - key for soa projects #oow #soa pic.twitter.com/DFK0ummsK1 SOA Community ?Cool #soasuite 12c feature managed file transfer - visit Dave Barry at demo point sr212 #oow #soacommunity pic.twitter.com/GDKcqDGhCF SOA Community ?Adaptive Case Management demo point at #OOW visit @heidibuelowBPM get a demo and cmmn notation poster #soacommunity pic.twitter.com/T7yEyI7tdn Lonneke Dikmans ?In case you missed it: http://blog.vennster.nl/2013/09/case-management-part-1.html?spref=tw … Lucas Jellema ?SOA Suite news: Cloud Adapters RightNow and SalesForce plus SDK to develop custom cloud adapters (CY13); REST/JSON support in SB/SCA (12c) Oracle SOA ?Cloud Integration and AppAdvantage: Transform your Enterprise #soa #oow13 http://pub.vitrue.com/UfPB Dain Hansen ?Cloud Integration and AppAdvantage: Transform your Enterprise #soa #oow13 http://pub.vitrue.com/4QWA Hajo Normann ?#BigData, eventing & real time #analytics suggest timely next actions in #oracleBPM & #oracleACM; #oow13 #FastData pic.twitter.com/aFVGrTXPqu Mark Simpson ?OEP CQL engine now used in BAM12c for event stream summary computation with temporal and pattern match features to feed dashboards. #oow13 Mark Simpson ?BAM12c virtually a new product. Analytics that senses ahead of time and also compares to historical trends to guide process or case #oow13 Andrejus Baranovskis ?Enabling UI Shell 12c/11g Multitasking Behavior http://fb.me/18l9vxQfA Amit Zavery ?Oracle Fusion Middleware Empowers Business Users, EVP Thomas Kurian's session summary http://onforb.es/18Ta1jf #oow13 #oraclemiddle #oracle Vikas Anand ?#oow13 #oracleopenworld BPM on display at Middleware keynote by Thomas Kurian pic.twitter.com/PMm719S0Ui SOA Community ?BPM composer - business user empowerment #oow #soacommunity #bpmsuite pic.twitter.com/0Qgl6oVh0h SOA Community ?Model your process in BPMN - make is executable and analyze & improve them #oow #soacommunity pic.twitter.com/jkLlObDdoi Bruce Tierney ?@demed and Thomas Kurian talk mobile and cloud at #oow13 pic.twitter.com/bAAeqn5a2V Amit Zavery ?Thomas Kurian showcasing all the new features of Oracle Fusion Middleware #oraclemiddle #oow13 SOA Community ?Demo time cloud adapters in #soasuite at Thomas Kurian keynote. Build and integrate mobile apps in minutes #oow pic.twitter.com/qTnCOJLLwS SOA Community ?Soa suite cloud adapters and mobile apps by @demed at Thomas Kurian keynote #oow #oracle #soacommunity pic.twitter.com/5aMLkNH4Ng Danilo Schmiedel ?First impressions from Oracle Open World 2013 http://wp.me/p2fG8x-77 @soacommunity @OC_WIRE SOA Community ?Good morning SFO let us know if you attend #OOW & #OPN keynote - #soacommunity pic.twitter.com/hzLYGDlRgE Simon Haslam ?Had a very useful @wlscommunity PAC meeting yesterday... & probably the best swag to date! pic.twitter.com/Lqus8ysbp7 Vikas Anand ?Oracle SOA Suite - Team Blog http://bit.ly/18I1Zj7 Rajesh Raheja ?Introducing new Cloud Connectivity Adapters #soa #demopod #oow13. I'll be there Sep 23 & 24 3-6pm to meetup http://bit.ly/18I1Zj7 leonsmiers ?..and again a very successful Oracle SOA/BPM partner council on the eve of #oow13. Thanks Jurgen! @soacommunity pic.twitter.com/aM1LMlb7Yw Vikas Anand ?#oow13 #soa #oep #exalogic Canon Delivers Fast Data with Oracle Event Processing (Oracle SOA Suite) http://bit.ly/1dwPeHb #soacommunity Rolf Scheuch ?The ACM poster is a big success. Great talks and .... I am soon out of posters! #bpmcon #ACM pic.twitter.com/TriaUyXRWK Oracle SOA ?British Telecom Sucess with Oracle B2B #oow #soa #b2b http://pub.vitrue.com/1RWi leonsmiers ?(Oracle) Case Management supporting re-platforming, a pre-read before our presentation at #oow13 http://leonsmiers.blogspot.com/2013/09/case-management-supporting-re.html … #capgemini #yammer SOA & BPM Partner CommunityFor regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Facebook Wiki Mix Forum Technorati Tags: Twitter,SOA,Oracle BPM,Community,OPN,Jürgen Kress

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• Service-Oriented Architecture and Web Services

  Service oriented architecture is an architectural model for developing distributed systems across a network or the Internet. The main goal of this model is to create a collection of sub-systems to function as one unified system. This approach allows applications to work within the context of a client server relationship much like a web browser would interact with a web server. In this relationship a client application can request an action to be performed on a server application and are returned to the requesting client. It is important to note that primary implementation of service oriented architecture is through the use of web services. Web services are exposed components of a remote application over a network. Typically web services communicate over the HTTP and HTTPS protocols which are also the standard protocol for accessing web pages on the Internet.  These exposed components are self-contained and are self-describing.  Due to web services independence, they can be called by any application as long as it can be accessed via the network.  Web services allow for a lot of flexibility when connecting two distinct systems because the service works independently from the client. In this case a web services built with Java in a UNIX environment not will have problems handling request from a C# application in a windows environment. This is because these systems are communicating over an open protocol allowed by both environments. Additionally web services can be found by using UDDI. References: Colan, M. (2004). Service-Oriented Architecture expands the vision of web services, Part 1. Retrieved on August 21, 2011 from http://www.ibm.com/developerworks/library/ws-soaintro/index.html W3Schools.com. (2011). Web Services Introduction - What is Web Services. Retrieved on August 21, 2011 from http://www.w3schools.com/webservices/ws_intro.asp

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• IASA Sessions on Social Networking Note Influence of Millennial Generation on Insurance Technology

  - by [email protected]

  Helen Pitts, senior product marketing manager for Oracle Insurance is blogging from the 2010 IASA Annual Conference and Business Show this week. Social networking continues to be a buzzword for many in the industry. Erin Esurance, the Geico Gecko and even Nationwide's "The World's Greatest Spokesperson in the World" all have a prominent presence in the social media world. Sessions at the 2010 IASA Annual Conference and Business Show this week in Grapevine, Texas, highlighted how the millennial generation's exploding use of social media is spurring more carriers to leverage tools like Facebook, LinkedIn and other social networks to engage prospect and customers. While panelists encouraged carriers to leverage social networking tools for marketing and communications, they expressed the need for caution and corporate governance when it comes to using the tools as a part of claims, underwriting, and human resources recruitment business practices, and interactions with producers. (A previous Oracle Insurance blog entry by my colleague Susan Keuer noted that social networking and its impact on the underwriting process was also a hot topic at the recent AHOU conference.) Speaking of the millennial generation, IASA announced a new scholarship program and awarded three scholarships during the association's conference this week. The IASA Insurance Industry Collegiate Scholarship Program awards $2,000 scholarships to students in their second or third year of college who are studying an insurance-related field at a four-year college or university. The IASA scholarship committee is co-chaired by Wendy Gibson, vice president of business development for Oracle Insurance. Gibson, a long time IASA volunteer, is completing her second term on IASA's volunteer management team as vice president of industry relations. Helen Pitts is senior product marketing manager for Oracle Insurance.

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• SQL Server and Hyper-V Dynamic Memory - Part 1

  - by SQLOS Team

  SQL and Dynamic Memory Blog Post Series   Hyper-V Dynamic Memory is a new feature in Windows Server 2008 R2 SP1 that allows the memory assigned to guest virtual machines to vary according to demand. Using this feature with SQL Server is supported, but how well does it work in an environment where available memory can vary dynamically, especially since SQL Server likes memory, and is not very eager to let go of it? The next three posts will look at this question in detail. In Part 1 Serdar Sutay, a program manager in the Windows Hyper-V team, introduces Dynamic Memory with an overview of the basic architecture, configuration and monitoring concepts. In subsequent parts we will look at SQL Server memory handling, and develop some guidelines on using SQL Server with Dynamic Memory.   Part 1: Dynamic Memory Introduction   In virtualized environments memory is often the bottleneck for reaching higher VM densities. In Windows Server 2008 R2 SP1 Hyper-V introduced a new feature “Dynamic Memory” to improve VM densities on Hyper-V hosts. Dynamic Memory increases the memory utilization in virtualized environments by enabling VM memory to be changed dynamically when the VM is running.   This brings up the question of how to utilize this feature with SQL Server VMs as SQL Server performance is very sensitive to the memory being used. In the next three posts we’ll discuss the internals of Dynamic Memory, SQL Server Memory Management and how to use Dynamic Memory with SQL Server VMs.   Memory Utilization Efficiency in Virtualized Environments   The primary reason memory is usually the bottleneck for higher VM densities is that users tend to be generous when assigning memory to their VMs. Here are some memory sizing practices we’ve heard from customers:   ·         I assign 4 GB of memory to my VMs. I don’t know if all of it is being used by the applications but no one complains. ·         I take the minimum system requirements and add 50% more. ·         I go with the recommendations provided by my software vendor.   In reality correctly sizing a virtual machine requires significant effort to monitor the memory usage of the applications. Since this is not done in most environments, VMs are usually over-provisioned in terms of memory. In other words, a SQL Server VM that is assigned 4 GB of memory may not need to use 4 GB.   How does Dynamic Memory help?   Dynamic Memory improves the memory utilization by removing the requirement to determine the memory need for an application. Hyper-V determines the memory needed by applications in the VM by evaluating the memory usage information in the guest with Dynamic Memory. VMs can start with a small amount of memory and they can be assigned more memory dynamically based on the workload of applications running inside.   Overview of Dynamic Memory Concepts   ·         Startup Memory: Startup Memory is the starting amount of memory when Dynamic Memory is enabled for a VM. Dynamic Memory will make sure that this amount of memory is always assigned to the VMs by default.   ·         Maximum Memory: Maximum Memory specifies the maximum amount of memory that a VM can grow to with Dynamic Memory. ·         Memory Demand: Memory Demand is the amount determined by Dynamic Memory as the memory needed by the applications in the VM. In Windows Server 2008 R2 SP1, this is equal to the total amount of committed memory of the VM. ·         Memory Buffer: Memory Buffer is the amount of memory assigned to the VMs in addition to their memory demand to satisfy immediate memory requirements and file cache needs.   Once Dynamic Memory is enabled for a VM, it will start with the “Startup Memory”. After the boot process Dynamic Memory will determine the “Memory Demand” of the VM. Based on this memory demand it will determine the amount of “Memory Buffer” that needs to be assigned to the VM. Dynamic Memory will assign the total of “Memory Demand” and “Memory Buffer” to the VM as long as this value is less than “Maximum Memory” and as long as physical memory is available on the host.   What happens when there is not enough physical memory available on the host?   Once there is not enough physical memory on the host to satisfy VM needs, Dynamic Memory will assign less than needed amount of memory to the VMs based on their importance. A concept known as “Memory Weight” is used to determine how much VMs should be penalized based on their needed amount of memory. “Memory Weight” is a configuration setting on the VM. It can be configured to be higher for the VMs with high performance requirements. Under high memory pressure on the host, the “Memory Weight” of the VMs are evaluated in a relative manner and the VMs with lower relative “Memory Weight” will be penalized more than the ones with higher “Memory Weight”.   Dynamic Memory Configuration   Based on these concepts “Startup Memory”, “Maximum Memory”, “Memory Buffer” and “Memory Weight” can be configured as shown below in Windows Server 2008 R2 SP1 Hyper-V Manager. Memory Demand is automatically calculated by Dynamic Memory once VMs start running.     Dynamic Memory Monitoring    In Windows Server 2008 R2 SP1, Hyper-V Manager displays the memory status of VMs in the following three columns:         ·         Assigned Memory represents the current physical memory assigned to the VM. In regular conditions this will be equal to the sum of “Memory Demand” and “Memory Buffer” assigned to the VM. When there is not enough memory on the host, this value can go below the Memory Demand determined for the VM. ·         Memory Demand displays the current “Memory Demand” determined for the VM. ·         Memory Status displays the current memory status of the VM. This column can represent three values for a VM: o   OK: In this condition the VM is assigned the total of Memory Demand and Memory Buffer it needs. o   Low: In this condition the VM is assigned all the Memory Demand and a certain percentage of the Memory Buffer it needs. o   Warning: In this condition the VM is assigned a lower memory than its Memory Demand. When VMs are running in this condition, it’s likely that they will exhibit performance problems due to internal paging happening in the VM.    So far so good! But how does it work with SQL Server?   SQL Server is aggressive in terms of memory usage for good reasons. This raises the question: How do SQL Server and Dynamic Memory work together? To understand the full story, we’ll first need to understand how SQL Server Memory Management works. This will be covered in our second post in “SQL and Dynamic Memory” series. Meanwhile if you want to dive deeper into Dynamic Memory you can check the below posts from the Windows Virtualization Team Blog:   http://blogs.technet.com/virtualization/archive/2010/03/18/dynamic-memory-coming-to-hyper-v.aspx   http://blogs.technet.com/virtualization/archive/2010/03/25/dynamic-memory-coming-to-hyper-v-part-2.aspx   http://blogs.technet.com/virtualization/archive/2010/04/07/dynamic-memory-coming-to-hyper-v-part-3.aspx   http://blogs.technet.com/b/virtualization/archive/2010/04/21/dynamic-memory-coming-to-hyper-v-part-4.aspx   http://blogs.technet.com/b/virtualization/archive/2010/05/20/dynamic-memory-coming-to-hyper-v-part-5.aspx   http://blogs.technet.com/b/virtualization/archive/2010/07/12/dynamic-memory-coming-to-hyper-v-part-6.aspx   - Serdar Sutay   Originally posted at http://blogs.msdn.com/b/sqlosteam/

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