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• How do boot sectors and multiple drives works?

  - by GiH

  I don't fully understand the concept of a boot sector, I was hoping someone could clear this up for me. If you have two hard drives, with an OS installed on each, does each drive have its own boot sector? Does each drive need an MBR partition? I've got Linux and Windows on two separate drives. I've had issues when installing Linux and grub, and now I've finally decided to use the Windows bootloader to start up. Would Windows have gotten rid of grub when i used /fixmbr or does it stay there on the boot sector of the other drive?

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• Antenna Aligner part 2: Finding the right direction

  - by Chris George

  Last time I managed to get "my first app(tm)" built, published and running on my iPhone. This was really cool, a piece of my code running on my very own device. Ok, so I'm easily pleased! The next challenge was actually trying to determine what it was I wanted this app to do, and how to do it. Reverting back to good old paper and pen, I started sketching out designs for the app. I knew I wanted it to get a list of transmitters, then clicking on a transmitter would display a compass type view, with an arrow pointing the right way. I figured there would not be much point in continuing until I know I could do the graphical part of the project, i.e. the rotating compass, so armed with that reasoning (plus the fact I just wanted to get on and code!), I once again dived into visual studio. Using my friend (google) I found some example code for getting the compass data from the phone using the PhoneGap framework. // onSuccess: Get the current heading // function onSuccess(heading) {    alert('Heading: ' + heading); } navigator.compass.getCurrentHeading(onSuccess, onError); Using the ripple mobile emulator this showed that it was successfully getting the compass heading. But it didn't work when uploaded to my phone. It turns out that the examples I had been looking at were for PhoneGap 1.0, and Nomad uses PhoneGap 1.4.1. In 1.4.1, getCurrentHeading provides a compass object to onSuccess, not just a numeric value, so the code now looks like // onSuccess: Get the current magnetic heading // function onSuccess(heading) {    alert('Heading: ' + heading.magneticHeading); }; navigator.compass.getCurrentHeading(onSuccess, onError); So the lesson learnt from this... read the documentation for the version you are actually using! This does, however, lead to compatibility problems with ripple as it only supports 1.0 which is a real pain. I hope that the ripple system is updated sometime soon.

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• Wrong Sound Blaster's PCI ID within Windows

  - by pavian

  I own Sound Blaster X-Fi Titanium, it was working with no problems under Linux or Windows 7. It's original PCI ID is 1102:000b but now I see different within MS Windows. BIOS setup: 1102:000b GNU/Linux: 1102:000b Windows 7: 1102:000d Windows 8: 1102:000d In last days I'm experimenting with IOMMU PCI passthrough in Xen and I tried to pass this device to virtual Windows 7 and 8. Here I found this problem. I don't know if this is just coincidence or reason of my problem but it's wrong even in physical system. Windows detects 1102:000d as a High Definition Audio sound device (I guess this name, I have localized Windows, but this is general name, the same was with Realtek HDA before drivers), it's playing but it's unstable (Windows speaker testing can crash that application) and I can't install Creative software. Used driver is hdaudio.sys. Booting in BIOS or UEFI mode doesn't change anything. Nor CMOS clean. Someone met the same problem.

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• Where does jQuery fit-in with frameworks like JavaScriptMVC, BackboneJS, SproutCore and Knockout?

  - by Prisoner ZERO

  I have been happily using JQuery for the last 2 years and have been quite sucessful creating some really cool functionality with it...so I am very comfortable with it. I also beleive the future of the web will continue on the current client-side path. However... The next challenge seems to be coming in the form of various controller frameworks: KnockoutJS, BackboneJS, SproutCore, JavaScriptMVC (the list goes on). Additonally, there are some great AMD Loader tools for use like RequireJS or LabJS etc. However, jQuery now has define and then capabilities baked-in. It's getting harder-and-harder to keep track of it all... And now, my task seems to be to evaluate/decide-on a strategic-direction for using some form of either an MVC or MVVM framework client-side...but I have so many questions. Where does JQuery fit-in with the various controller-frameworks mentioned above? Is JQuery used alongside each or do some of them have their own 'JQuery-styled version' baked-in? Are tools like RequireJS still needed if you implement one of the various controller-frameworks mentioned above? Does the define and then capabilities baked-into JQuery now supercede the AMD Loader mentioned above? Which one seems most modular? (see notes below) NOTES: One thing I don't want in any future-framework is the requirement of having to take-in vast amounts of functionality that I don't use. Meaning, I would rather use a framework that is truly modular. For example, to use jQuery UI you have to take-in a lot other core libraries that you might not actually use. I will be experimenting with each one, but some REAL feedback would be great. I've seen some 'similar' questions, but none have really answered the above skew. Thanks in advance!

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• As an indie game dev, what processes are the best for soliciting feedback on my design/spec/idea? [closed]

  - by Jess Telford

  Background I have worked in a professional environment where the process usually goes like the following: Brain storm idea Solidify the game mechanics / design Iterate on design/idea to create a more solid experience Spec out the details of the design/idea Build it Step 3. is generally done with the stakeholders of the game (developers, designers, investors, publishers, etc) to reach an 'agreement' which meets the goals of all involved. Due to this process involving a series of often opposing and unique view points, creative solutions can surface through discussion / iteration. This is backed up by a process for collating the changes / new ideas, as well as structured time for discussion. As a (now) indie developer, I have to play the role of all the stakeholders (developers, designers, investors, publishers, etc), and often find myself too close to the idea / design to do more than minor changes, which I feel to be local maxima when it comes to the best result (I'm looking for the global maxima, of course). I have read that ideas / game designs / unique mechanics are merely multipliers of execution, and that keeping them secret is just silly. In sharing the idea with others outside the realm of my own thinking, I hope to replicate the influence other stakeholders have. I am struggling with the collation of changes / new ideas, and any kind of structured method of receiving feedback. My question: As an indie game developer, how and where can I share my ideas/designs to receive meaningful / constructive feedback? How can I successfully collate the feedback into a new iteration of the design? Are there any specialized websites, etc?

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• You Don't Want to Meet Orgad Kimchi in a Dark Alley

  - by rickramsey

  source Do you remember what those bad guys in the old Charles Bronson films looked like? They looked like Orgad Kimchi, that's what they looked like. When I met him at Oracle OpenWorld 2012, I realized I didn't want to meet him in the wrong alleyway of Budapest after dark. Neither do old versions of Oracle Solaris, which Orgad bends to his will with as much ease as he probably bends stray tourists to his will in Budapest, Kandahar, or Dagestan. How Orgad Made Oracle Database Migrate from Oracle Solaris 8 to Oracle Solaris 11 In this article, which we liked so much we reprinted it from his blog (please don't tell him!), Orgad explains how he head-butted an Oracle Database into submission. The database thought it was safe running in Oracle Solaris 8, but Orgad dragged its whimpering carcas into Oracle Solaris 11. How'd he do that? Well, if you had met Orgad in person, you wouldn't ask that question. Because you'd know he could have simply stared at it, and the database would have migrated on its own. But Orgad didn't do that. Instead, he stuffed an Oracle Solaris 8 Physical-to-Virtual (P2V) Archiver Tool into his leather trench coat, the one with the special pockets sown in by the East German Secret Police for several Uzis and their ammo, and walked into his data center in a way that reminded the survivors of this clip from Matrix Reloaded. The end result? The Oracle Database 10.2 that was running on Oracle Solaris 8 is now running inside a Solaris 10 branded zone in Oracle Solaris 11. With no complaints. Don't make Orgad angry. Read his article. - Rick Website Newsletter Facebook Twitter

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• Why We Need UX Designers

  - by Tim Murphy

  Ok, so maybe this is really why I need UX designers.  While I have always had an interest in photography and can appreciate a well designed user interface putting one together is an entirely different endeavor.  Being color blind doesn’t help, but coming up with ideas is probably the biggest portion of the issue.  I can spot things that just don’t look like they work right, but what will? UX designers is an area that most companies do not spend much if any resources.  As they say, you only get one chance to make a first impression and and a poorly designed site or application is a bad first impression.  Given that they you would think that companies would invest more in appearance and usability. One of two things need to be done to rectify this issue.  Either we need to start educating our developers on user experience and design or we need to start finding ways to subsidize putting full time designers on our project teams.  Maybe it should be a time share type of situation, but something needs to be done.  As architects we need to impress on our project stakeholders the importance of User Experience and why it should be part of the budget.  If they hear it often enough eventually they may present it to you as their own idea. del.icio.us Tags: User Experience,UX,Application Design

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• Can I mark a folder as mountpoint-only?

  - by Collin

  I have a folder ~/nas which I usually use sshfs to mount a network drive on. Today, I didn't realize the share hadn't been mounted yet, and copied some data into it. It took me a bit to realize that I'd just copied data into my own local drive rather than the network share. Is there some way to mark in the system that this folder is supposed to be a mount point, and to not let anyone copy data into it? I tried the permissions solution here: How to only allow a program to write to a directory if it is mounted?, but if I don't have write access I also can't mount anything to it.

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• iOS and Server: OAuth strategy

  - by drekka

  I'm trying to working how to handle authentication when I have iOS clients accessing a Node.js server and want to use services such as Google, Facebook etc to provide basic authentication for my application. My current idea of a typical flow is this: User taps a Facebook/Google button which triggers the OAuth(2) dialogs and authenticates the user on the device. At this point the device has the users access token. This token is saved so that the next time the user uses the app it can be retrieved. The access token is transmitted to my Node.js server which stores it, and tags it as un-verified. The server verifies the token by making a call to Facebook/google for the users email address. If this works the token is flagged as verified and the server knows it has a verified user. If Facebook/google fail to authenticate the token, the server tells iOS client to re-authenticate and present a new token. The iOS client can now access api calls on my Node.js server passing the token each time. As long as the token matches the stored and verified token, the server accepts the call. Obviously the tokens have time limits. I suspect it's possible, but highly unlikely that someone could sniff an access token and attempt to use it within it's lifespan, but other than that I'm hoping this is a reasonably secure method for verification of users on iOS clients without having to roll my own security. Any opinions and advice welcome.

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• How do you properly organize a commercial game?

  - by Reactorcore

  For the past months I've been studying programming and I've finally learned how to code, but one thing that is confusing me is how to properly organize the design of a game project - code wise. The game I'm building is a pretty standard commercial game. It has the basic components of a normal game: A world, characters and items interacting with each other and all of this is run by game manager. Basically you play as a hero in a world and do stuff. Fight, explore and interact. Think of your standard adventure game that starts off with an intro, goes to the menu system, then gets into the game and back to the menu. Pretty much like 99% of any commercial game or otherwise serious game projects. Thats what I'm aiming at. The problem is: How do you properly code a commercial game architecture? How do you organize it? How do you make it not become unmaintainable spaghetti code? What specific things to keep in mind when building this, codewise? How you can help me: a) Please tell how do you code your own game projects. What is your thought-process when designing the architecture? b) Recommend books, blogs, tutorials, videos or anything else on how to organize a commercial video game. c) Give hints and tips on do's/don'ts when building a game, codewise. Please help!

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• Entity Component System for HUD and GUI

  - by Jason L.

  This is a very rough sketch of how I currently have things designed. It should, at least, give an idea of how my ECS is currently designed. If you notice in that diagram, I have basically split the HUD out of the ECS. They have their own set of things (HudLayer, HudComponent, etc) and are handled differently. This is where I'm struggling, though. There are many different instances in which the HUD will need to know about entities. Not just data changing (I have an event dispatcher for that), but the actual entity and all it encompasses. There are also situations where entities will need to be able to query the HUD for data. Let's take a couple examples: First, my equipment screen. On here I can change the equipment on a character (Entity). In order for this to happen, I need to know about the entity. At least I think I do? How can I handle this? The second scenario involves my Systems needing to query a HudComponent for data. A specific example would be my battle system. Each "team" is given a 3x3 grid they can move around in. See here: Skills target these cells, and not the player, so I would need a way for my systems to determine which cells are occupied and which are not. Basically I need a way for two way communication between Systems and my HUD. I know it's recommended (by some people, anyways) to take your HUD out of the ECS. Is that appropriate in my case?

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• Is it possible to choose the Amazon Glacier Vault when backing up from Synology NAS?

  - by Jorrit Reedijk

  I am using Amazon Glacier Backup on a Synology NAS (rackstation). But the Synology backup software for glacier does not allow me to choose the vault to backup to. This means I can not give my own name to the vault, but also I can not backup to a previously created vault (I also have this problem now after replacing a Synology rackstation). Is there any way to choose to which vault you want your Synology to backup to? Edit: I have now posted this question to the Synology forum also: http://forum.synology.com/enu/viewtopic.php?f=174&t=86557&e=0 If I can solve the problem I'll post the solutions here also.

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• Software: Launching League of Legends spectator mode from Command Line (Mac)

  - by Alex Popov

  Background: tl;dr at the end League of Legends has a spectator mode, in which you can watch someone else's game (essentially a replay) with a 3 minute delay. Popular LoL website OP.GG has figured out a clever way of hosting these spectator games on their own servers, thereby making them replayable, as opposed to only being available while the game is on (as Riot does it). If you request a replay from OP.GG, it sends a batch file which looks for where the League is situated and then the magic happens: @start "" "League of Legends.exe" "8394" "LoLLauncher.exe" "" "spectator fspectate.op.gg:4081 tjJbtRLQ/HMV7HuAxWV0XsXoRB4OmFBr 1391881421 NA1" This works fine on Windows. I'm trying to get it to work on Mac (which has an official client). First I tried running the same command by hand, (split for convenience) /Applications/ ... /LeagueOfLegends.app/ ... /LeagueofLegends 8393 LoLLauncher \ /Applications/ ... /LolClient spectator fspectate.op.gg:4081 tjJbtRLQ/HMV7HuAxWV0XsXoRB4OmFBr 1391881421 NA1 Running this, however, just starts the LoLLauncher, which closes all the active League processes. The exactly same thing happens if I just call /Applications/ ... /LeagueOfLegends.app/ ... /LeagueofLegends Next I tried seeing what actually happens when Spectator mode is initiated so I ran $ ps -axf | grep -i lol which showed UID PID PPID C STIME TTY TIME CMD 503 3085 1 0 Wed02pm ?? 0:00.00 (LolClient) 503 24607 1 0 9:19am ?? 0:00.98 /Applications/League of Legends.app/Contents/LOL/RADS/system/UserKernel.app/Contents/MacOS/UserKernel updateandrun lol_launcher LoLLauncher.app 503 24610 24607 0 9:19am ?? 1:08.76 /Applications/League of Legends.app/Contents/LoL/RADS/projects/lol_launcher/releases/0.0.0.122/deploy/LoLLauncher.app/Contents/MacOS/LoLLauncher 503 24611 24610 0 9:19am ?? 1:23.02 /Applications/League of Legends.app/Contents/LoL/RADS/projects/lol_air_client/releases/0.0.0.127/deploy/bin/LolClient -runtime .\ -nodebug META-INF\AIR\application.xml .\ -- 8393 503 24927 24610 0 9:44am ?? 0:03.37 /Applications/League of Legends.app/Contents/LoL/RADS/solutions/lol_game_client_sln/releases/0.0.0.117/deploy/LeagueOfLegends.app/Contents/MacOS/LeagueofLegends 8394 LoLLauncher /Applications/League of Legends.app/Contents/LoL/RADS/projects/lol_air_client/releases/0.0.0.127/deploy/bin/LolClient spectator 216.133.234.17:8088 Yn1oMX/n3LpXNebibzUa1i3Z+s2HV0ul 1400781241 NA1 Of Interest: there is (LolClient) which I cannot kill by it's PID. UserKernel updateandrun lol_launcher LoLLauncher.app is launched first. LoLLauncher is launched by the UserKernel (as we can see from the PPID) The very long command (PID: 24927) is how Spectator mode is launched, and is also launched by UserKernel. Spectator mode is launched in exactly the same way that the OP.GG .bat wanted to, with the only difference that Spectator mode connects to Riot instead of OP.GG's spectate server. I tried attaching GDB to the LolClient, but I couldn't get anything meaningful from it since it's an Adobe AIR application (and I've never used GDB with code other than mine own). Next I ran dtruss -a -b 100m -f -p $PID on everything I could think of: the LolClient, the LolLauncher and the UserKernel and skimmed the half a million lines produced. I found stuff like the GET request used to get the information of the game to spectate, but I could not see any launch of the equivalent of League of Legends.exe with spectator options. Finally, I ran lsof | grep -i lol to see if anything else was opened in the process, but didn't find anything that seemed appropriate. Open were UserKernel, LolLauncher, LolClient, Adobe AIR, LeagueofLegends and then Bugsplat, all of which are expected. None of this seemed especially relevant to figuring out how LeagueofLegends was opened into spectator mode. It obviously can be done, since Spectator mode is accessible from within the client. It seems likely that it can be done from the CLI, since Windows can do it and the clients are supposed to equals. Unless I'm missing something in the difference between how UNIX and Windows handle CLI application launches. My question is if there are any other things I can try to figure out how to launch Spectator mode myself. tl;dr: Trying to get into spectator mode from the CLI. It's possible on Windows (see first code block) but it just restarts League on Mac. What else can I try to find what call is made, and how to reproduce it? PS: Please let me know how I can improve this question or its formatting, I'd love to use StackOverflow/SuperUser, but as the guys said on the podcast this week (Ep. 59) it's very intimidating. Sorry for posting this on StackOverflow the first time :(

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• Postfix count relayed messages per user

  - by Martino Dino

  I would like to know if it's possible to count the outgoing (relayed) messages on a per user basis in postfix. I'm managing a small commercial SMTP relay and decided that it would be nice to have a detailed daily report on how much mail a single user have sent (and eventually enforce some limits) possibly in realtime. I've looked almost everywhere and started to think that writing my own milter would be the way to go... Are you aware of anything that already exists for postfix that can count and report relayed mail for authenticated users (a script, milter or whatever)?

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• Meet up with the JCP at JavaOne Latin America

  - by Heather VanCura

  The JCP made it to JavaOne Brazil!  We had a quickie presentation earlier today on JCP.Next that was well attended.  Come to see us at@ the  OTN mini-theatre tomorrow from 12:00-12:15 pm for a quickie on participation.  Then make your way to the Mazanino Sala 12 at 12:30 pm for CON-22250.  "The Java Community Process: How You Can Make a Positive Difference" will be presented with Heather VanCura, JCP,  and Fabio Velloso, SouJava, on Thursday, 6 December, at 12:30 pm.  Find out more about how to participate in the JCP program, the JCP.Next effort and how to get involved with Adopt-a-JSR through your JUG (or on your own)!  Here is the description in Portuguese: A JCP desempenha um papel fundamental na evolução do Java. A sessão vai enfatizar o valor da transparência e participação através da JCP, Grupos de Usuários Java e do programa Adote um JSR. Vamos explorar também algumas das mudanças futuras no processo através da iniciativa JCP.Next, e explicar como você pode se envolver. Traga suas dúvidas, suas sugestões, e suas preocupações. Nós queremos ouvir de você, e incentivá-lo e facilitar a sua participação ativa no avanço da plataforma Java

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• How often does Dreamhost change IP Addresses

  - by pjreddie

  So I just migrated our site to dreamhost because they are free for non-profits. However, right after I switched the nameservers over to them they changed the IP address of the site. So first they propagated out IP address x.x.x.180, then they switched it to x.x.x.178 and had to propagate that out. Point being it meant a lot of downtime since a lot of big DNS servers (like google) thought the address was still x.x.x.180 for up to 5 hours after they switched it. This is compounded by the fact that most our visitors to the site live here in Unalaska and we have local DNS servers that take a LONG time to update (like a day or more) since we get all our internet over satellite. So every time Dreamhost changes our IP address it can mean a day of downtime for us in our community. So my question is, how often do these changes take place? I asked Dreamhost support and they gave me a vague response: I wish I could say, however those changes happen at random times. They're not that frequent, maybe even months between updates, but there's no way to know for sure. First, I hardly believe that they don't know their own system well enough to give me at least some estimate or average. Second, is it worth looking at other providers so that I can get a static IP address? We were hosting the site here originally and hadn't run into this problem since we have a static IP here. We don't get a ton of traffic but usually around 500 hits a day or so, sometimes more if our stories are featured on statewide or national news broadcasts. So hours of downtime every time Dreamhost "randomly" decides to move our server location can be bad for our readership.

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• How to go from mainstream to indie development?

  - by Salano Software

  I'm currently working as a game programmer for a AAA-level developer and publisher - which falls into the 'nice problem to have' category, I know, except that I'm growing more and more disenchanted with the direction of both the company and the AAA portion of the industry as a whole. I don't see any games on the studio's calendar for the next several years that I'm actually interested in working on; it looks like a continuing parade of sequels, license extensions and largely-derivative work. Which isn't to say that there won't be interesting things to do on those projects; but more and more I find myself wanting to do something fundamentally different. It seems like the market's never been better for smaller-scale projects, and I'd love to jump into that (and I've done small demos for Android and have started digging into iOS), but I obviously can't put anything out while I'm working for the company, and I'm concerned that I shouldn't even do substantial development in my spare time on anything I'd eventually like to release on my own. At the same time, I'm leery of leaving the job I've got for hopefully-obvious reasons, especially without a specific plan in place. Has anyone out there got experience with 'going indie' out of a mainstream job, and does anyone have specific suggestions as to what the best approach is and what I should specifically be thinking about or be careful of?

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• sp_help

  - by David-Betteridge

  One of the nice things about SQL Server Management Studio (SSMS) is that you can highlight a table name in a script and press Alt + F1 to perform sp_help on it. Unfortunately I've never been able to use that feature as the majority of the tables in our product belong to a schema other than dbo.    On a long train journey back to York I wondered if I could solve this problem by writing my own replacement for sp_help (which I’ve called sp_help_table_schemas).  My version works by first checking the system tables to find out which schemas the table belongs to SELECT s.Name   --Find the schema FROM sys.schemas s  JOIN sys.tables t on t.schema_id = s.schema_id  WHERE t.name = 'Orders'It then dynamically calls the standard sp_help method but this time supplying the table owner as well.SET @cmd = 'EXEC sp_help ''' + QUOTENAME(@SchemaName) + '.' + QUOTENAME(@ObjectName) + ''' ;' ;           EXEC ( @cmd )Once I had proved the basics worked I wrapped it up into a stored procedure and deployed it to the master database on my laptop.  It was then just a question of going into Tools à Options within SSMS and defining the keyboard short cutA couple of notes You can’t amend the existing Alt+F1 entry to I went with Ctrl+F1.  You need to open new query window for the change to be picked upSo I can now highlight a table name and press Ctrl+F1 The completed script is attached.   Thanks go to Martin Bell who reviewed my stored procedure and give some valuable advice.

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• Help finding good players that would display music library as folder structure

  - by cipricus

  I have a big music library. Nothing special here. But I very much dislike the way usually music library is displayed in most recommended players, according to Artist/Album/Year/Genre tags, ignoring my folder structure or making it hardly accessible. The problem is that not all my music is tagged according to genre etc, but all is perfectly ordered by folder structure which takes into account all characteristics handled by tags, as well as many others, which I can change and specify at any time. (I can decide ordering my music by country, inside a sub-category like "baroque music", for example). The advantage of using folder structure in displaying media library is that all the logical structure is displayed, with all sub-categories, which can vary and be changed, visible at the same time. Some Players, like Clementine and Quod Libet, can display folders, but when comes to displaying only the library, they still display it only by tags. I am looking for some plugins to good players that would provide a solution to this, and I am looking for different solutions to this. Therefore I'll display as my own answer some solutions that I have already found and welcome other answers with new and better ways to achieve the same purpose. (Most welcome are of course players that, beside having the capability discussed here, would include other elementary features like playlists in tabs, search, and so forth.)

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• What is the simplest, open-source webmail frontend available?

  - by josePhoenix

  I am working on a project to create a few extremely stripped down interfaces for common Web/Internet tasks in order to make computers accessible to my visually impaired grandmother. Currently she uses Mac OS X Mail.app, but I had the idea that I could re-skin a webmail interface running on my own server to make it easier for her to use. The ideal webmail interface to use as a starting point would be without frames or AJAX and written in Python, Perl, or PHP5+, though any setup could work as long as the template and stylesheet files were separate from the application itself. This frontend must also connect to a remote IMAP server, since her email account is with her ISP and not on my server. Can anyone recommend a bare-bones, no-nonsense webmail interface that would work for this?

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• How to copy files between windows 7 professional and enterprise machines?

  - by WilliamKF

  I've got a desktop system running Windows 7 Professional and a laptop running windows 7 Enterprise in a domain-joined computer and I need to copy around 50 GB of files from the Enterprise machine to the professional one. I'd rather not burn a bunch of DVDs or use my tiny flash drive of 1 GB to do the transfer. How can I mount a drive from one of the computers to the other so that I can just drag and drop? I tried using a homegroup, but the windows 7 Enterprise laptop does not see it from the professional desktop and the laptop cannot make its own homegroup since it belongs to a domain.

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• How to hire support people?

  - by Martin

  I manage a tech support team at a mid-sized software company. We are the last line of support, so issues that we can't fix need to be escalated to the development team. When I joined the company, our team wasn't capable of much beyond using a specific set of troubleshooting steps to solve known issues and escalating anything else to the developers. It's always been a goal of mine for our team to shoulder as much of the support burden as possible without ever bothering a developer. Over the past few years, I, along with several new hires I've made, have made pretty good progress in that direction. We've coded our own troubleshooting tools which now ship with several of our products. When users have never-before-seen issues, we analyze stack traces and troubleshoot down to the code level, and if we need to submit a bug, half the time we've already identified in the code where in the code the bug is and offered a patch to fix it. Here's the problem I've always had: finding support people capable of the work I've described above is really difficult. I've hired 3 people in the past 3 years, and I've probably looked at several thousand resumes and conducted several hundred phone screens to do so. I know it's pretty well accepted that hiring good people is tough in the tech industry, but it seems that support is especially difficult -- there are clearly thousands of people walking around calling themselves support analysts, but 99%+ of them seemingly aren't capable of anything beyond reading a script. I'm curious if anyone has experience recruiting the sort of folks I'm talking about, and if you have any suggestions to share. We've tried all sorts of things -- different job titles/descriptions, using headhunters, etc. And while we've managed to hire a few good folks, it's basically taken us a year to find an appropriate candidate for each opening we've had, and I can't help but wonder if there's something we could be doing differently.

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• Adding sub-entities to existing entities. Should it be done in the Entity and Component classes?

  - by Coyote

  I'm in a situation where a player can be given the control of small parts of an entity (i.e. Left missile battery). Therefore I started implementing sub entities as follow. Entities are Objects with 3 arrays: pointers to components pointers to sub entities communication subscribers (temporary implementation) Now when an entity is built it has a few components as you might expect and also I can attach sub entities which are handled with some dedicated code in the Entity and Component classes. I noticed sub entities are sharing data in 3 parts: position: the sub entities are using the parent's position and their own as an offset. scrips: sub entities are draining ammo and energy from the parent. physics: sub entities add weight to the parent I made this to quickly go forward, but as I'm slowly fixing current implementations I wonder if this wasn't a mistake. Is my current implementation something commonly done? Will this implementation put me in a corner? I thought it might be a better thing to create some sort of SubEntityComponent where sub entities are attached and handled. But before changing anything I wanted to seek the community's wisdom.

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• Better performance with memcached cluster or local memcaches?

  - by Nicholas Tolley Cottrell

  I have a small cluster of servers balancing a Java web app. Currently I have 3 memcached servers caching data and all web apps shares all 3 memcached instances. I often get strange slowdowns and timeouts to some of the memcacheds and I wondering if there is a good way of analyzing the performance. I am wondering whether my iptables rules (or some other system limitation) are blocking/slowing connections. I am considering reconfiguring the web apps so that they only query the memcached process on their own localhost.

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• Hosts that allow email marketing?

  - by Ghost1227

  I work for a company that heavily relies on email marketing to make money and we're running into a problem. We are trying to spin up a new email server and are finding it difficult to find a hosting company that doesn't explicitly disallow any form of mass mailing, legitimate or otherwise! Our lists are all opt-in, so the legitimacy issues aren't a problem, and we comply 100% with CAN-SPAM laws, but that doesn't seem to matter to hosting companies. Does anyone else have experience in this market? Can anyone suggest hosting companies that either support ESPs or are at least mass-mailing friendly? I've done lookups on most of the big players in the field and it seems that all of them are hosting their own equipment, which is currently cost prohibitive for us.

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