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• SQL SERVER – What is SSAS Tabular Data model and Why to use it – Part 2

  - by Pinal Dave

  In my last article, I talked about the basics of tabular data model and why use it. Then I demonstrated step by step creation of a basic tabular model project. In this part I’m going to throw some light on how to create measures and analyses in excel. If you look at the tabular project closely, you will notice that we have not defined any measure yet. So, in the first step we will define the measure first.  Open the solution and select the column you want to define as a measure. Then, click on the summation icon on the toolbar. You will see the aggregated results at the bottom of that column. You have also other choices as well like average, min, max, count and distinct count. After creating the required measures, we need to analyze our data in excel. To do this, click on the excel icon in the upper left corner of the toolbar. This will open your analysis in excel. Notice the pivot table field list here. I have highlighted the measures that we created in the earlier step. Now, we can use these measures in our analysis Now, we have to put the required fields in their respective places as column labels, row labels, Values and Report filter for analysis. See below snapshot for details, it shows region wise sales on a yearly basis You can even apply filters on the above analysis by placing the slicer field in report filter. In our example, we will take an English product name as a filter. You can use the filter as depicted in the below snapshot. Optionally, you can also use the slider to filter data more interactively. Further to improve our analysis, we can insert pivot charts That’s all for this time, in my next post I’m going to show in detail about how to create hierarchies, perspectives, KPI’s  and many more features. Author: Namita Sharma, Senior Corporate Trainer at Koenig Solutions. Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: SSAS

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• Overload Avoidance

  - by mikef

  A little under a year ago, Matt Simmons wrote a rather reflective article about his terrifying brush with stress-induced ill health. SysAdmins and DBAs have always been prime victims of work-related stress, but I wonder if that predilection is perhaps getting worse, despite the best efforts of Matt and his trusty side-kick, HR. The constant pressure from share-holders and CFOs to 'streamline' the workforce is partially to blame, but the more recent culprit is technology itself. I can't deny that the rise of technologies like virtualization, PowerCLI, PowerShell, and a host of others has been a tremendous boon. As a result, individual IT professionals are now able to handle more and more tasks and manage increasingly large and complex environments. But, without a doubt, this is a two-edged sword; The reward for competence is invariably more work. Unfortunately, SysAdmins play such a pivotal role in modern business that it's easy to see how they can very quickly become swamped in conflicting demands coming from different directions. However, that doesn't justify the ridiculous hours many are asked (or volunteer) to devote to their work. Admirably though their commitment is, it isn't healthy for them, it sets a dangerous expectation, and eventually something will snap. There are times when everyone needs to step up to the plate outside of 'normal' work hours, but that time isn't all the time. Naturally, with all that lovely technology, you can automate more and more of those tricky tasks to keep on top of the workload, but you are still only human. Clever though you may be, there is a very real limit to how far technology can take you. I'm not suggesting that you avoid these technologies, or deliberately aim for mediocrity; I'm just saying that you need to be more than just technically skilled (and Wesley Nonapeptide riffs on and around this topic in his excellent 'Telepathic Robot Drones' blog post). You need to be able to manage expectations, not just Exchange. Specifically, that means your own expectations of what you are capable of, because those come before everyone else's. After all, how can you keep your work-life balance under control, if you're the one setting the bar way too high? Talking to your manager, or discussing issues with your users, is only going to be productive if you have some facts to work with. "Know Thyself" is the first law of managing work overload, and this is obviously a skill which people develop over time; the fact that veteran Sysadmins exist at all is testament to this. I'd just love to know how you get to that point. Personally, I'm using RescueTime to keep myself honest, but I'm open to recommendations for better methods. Do you track your own time, do you have an intuitive sense of what is possible, or do you just rely on someone else to handle that all for you? Cheers, Michael

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• SQLAuthority News – SQL Server Wait Stats – eBook to Download on Kindle – Answer to FREE PDF Download Request

  - by pinaldave

  Being a book author is a completely new experience for me. I am yet to come across the issues faced by expert book authors. I assume that these interesting issues can be routine ones for expert book authors. One of the biggest requests I am getting for my SQL Server Wait Stats [Amazon] | [Flipkart] | [Kindle] book is my humble attempt to write a book. This is our very first experiment, and the book is beginning of the subject of SQL Server Wait Stats; we will come up with a new version of the book later next year when we have enough information for the SQL Server 2012 version. Following are the top 2 requests that I keep on receiving in emails, on blogs, Twitter, and Facebook. “Please send us FREE PDF of your book so we do not have to purchase it.” “If you can share with us the eBook (free and downloadable) format of your book, we will share it with everybody we know and you will get additional exposure.” Here is my response for the abovementioned requests: If you really need my book and cannot purchase it due to financial trouble, then feel free to let me know and I will purchase it myself and ship it to you. If you are in a country where the print book not available, then you can buy the Kindle book, which is available online in any country, and you can just read it on your computer and mobile devices. You DO NOT have to own a Kindle to read a Kindle format book. You can freely download Kindle software on your desired format and purchase the book online. For next 5 days, the kindle book is available at 3.99 in USA, and in other countries, the price is anywhere between 3.99 and 5.99. The price will go up by USD 2 everywhere across the world after 1st November, 2011. Here is the link to download Kindle Software for free PC, WP7, and in marketplace for various other mobile devices. I thank you for giving warm response to SQL Server Wait Stats book. I am motivated to write the next expanded version of this book. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: About Me, Database, Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Part 1: What are EBS Customizations?

  - by volker.eckardt(at)oracle.com

  Everything what is not shipped as Oracle standard may be called customization. And very often we differentiate between setup and customization, although setup can also be required when working with customizations.This highlights one of the first challenges, because someone needs to track setup brought over with customizations and this needs to be synchronized with the (standard) setup done manually. This is not only a tracking issue, but also a documentation issue. I will cover this in one of the following blogs in more detail.But back to the topic itself. Mainly our code pieces (java, pl/sql, sql, shell scripts), custom objects (tables, views, packages etc.) and application objects (concurrent programs, lookups, forms, reports, OAF pages etc.) are treated as customizations. In general we define two types: customization by extension and customization by modification. For sure we like to minimize standard code modifications, but sometimes it is just not possible to provide a certain functionality without doing it.Keep in mind that the EBS provides a number of alternatives for modifications, just to mention some:Files in file system    add your custom top before the standard top to the pathBI Publisher Report    add a custom layout and disable the standard layout, automatically yours will be taken.Form /OAF Change    use personalization or substitutionUsing such techniques you are on the safe site regarding standard patches, but for sure a retest is always required!Many customizations are growing over the time, initially it was just one file, but in between we have 5, 10 or 15 files in our customization pack. The more files you have, the more important is the installation order.Last but not least also personalization's are treated as customizations, although you may not use any deployment pack to transfer such personalisation's (but you can). For OAF personalization's you can use iSetup, I have also enabled iSetup to allow Forms personalizations to transport.Interfaces and conversion objects are quite often also categorized as customizations and I promote this decision. Your development standards are related to all these kinds of custom code whether we are exchanging data with users (via form or report) or with other systems (via inbound or outbound interface).To cover all these types of customizations two acronyms have been defined: RICE and CEMLI.RICE = Reports, Interfaces, Conversions, and ExtensionsCEMLI = Customization, Extension, Modification, Localization, IntegrationThe word CEMLI has been introduced by Oracle On Demand and is used within Oracle projects quite often, but also RICE is well known as acronym.It doesn't matter which acronym you are using, the main task here is to classify and categorize your customizations to allow everyone to understand when you talk about RICE- 211, CEMLI XXFI_BAST or XXOM_RPT_030.Side note: Such references are not automatically objects prefixes, but they are often used as such. I plan also to address this point in one other blog.Thank you!Volker

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• Tips on ensuring Model Quality

  - by [email protected]

  Given enough data that represents well the domain and models that reflect exactly the decision being optimized, models usually provide good predictions that ensure lift. Nevertheless, sometimes the modeling situation is less than ideal. In this blog entry we explore the problems found in a few such situations and how to avoid them.1 - The Model does not reflect the problem you are trying to solveFor example, you may be trying to solve the problem: "What product should I recommend to this customer" but your model learns on the problem: "Given that a customer has acquired our products, what is the likelihood for each product". In this case the model you built may be too far of a proxy for the problem you are really trying to solve. What you could do in this case is try to build a model based on the result from recommendations of products to customers. If there is not enough data from actual recommendations, you could use a hybrid approach in which you would use the [bad] proxy model until the recommendation model converges.2 - Data is not predictive enoughIf the inputs are not correlated with the output then the models may be unable to provide good predictions. For example, if the input is the phase of the moon and the weather and the output is what car did the customer buy, there may be no correlations found. In this case you should see a low quality model.The solution in this case is to include more relevant inputs.3 - Not enough cases seenIf the data learned does not include enough cases, at least 200 positive examples for each output, then the quality of recommendations may be low. The obvious solution is to include more data records. If this is not possible, then it may be possible to build a model based on the characteristics of the output choices rather than the choices themselves. For example, instead of using products as output, use the product category, price and brand name, and then combine these models.4 - Output leaking into input giving the false impression of good quality modelsIf the input data in the training includes values that have changed or are available only because the output happened, then you will find some strong correlations between the input and the output, but these strong correlations do not reflect the data that you will have available at decision (prediction) time. For example, if you are building a model to predict whether a web site visitor will succeed in registering, and the input includes the variable DaysSinceRegistration, and you learn when this variable has already been set, you will probably see a big correlation between having a Zero (or one) in this variable and the fact that registration was successful.The solution is to remove these variables from the input or make sure they reflect the value as of the time of decision and not after the result is known. 

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• Using runtime checking of code contracts in Visual Studio 2010

  - by DigiMortal

  In my last posting about code contracts I introduced how to check input parameters of randomizer using static contracts checking. But you can also compile code contracts to your assemblies and use them also in runtime. In this posting I will show you simple example about runtime checking of code contracts. NB! If you want to play with code and try out things described here feel free to download example solution. if you are speaker and want to use this solution as a part of your sessions then feel free to do so, but don’t forget to refer me and this blog as source of this solution. And please let me know about your session. As a speaker I am very interested about it. :) To see how code contracts are checked at runtime we have to enable runtime checking from project properties. Make sure you have checked the box “Perform Runtime Contract Checking” and make sure you select “Full” from dropdown. These parts are in red box on the screenshot below. Visual Studio 2010 settings for code contracts. Runtime Checking is turned on and checks are made only in public surface. Click on image to see it at original size.  Save project settings. Then compile code and run it. As soon as code execution hits the call to GetRandomFromRangeContracted() exception is thrown. If you are not currently playing with solution referred above take a look at the following screenshot. Visual Studio 2010 runtime checking of code contracts. Exception of type ContractException is thrown when contract is violated. Click on image to see it at original size.  The exact type of exception is ContractException and it is defined in System.Diagnostics.Contracts.__ContractsRuntime namespace. In our example the message of exception is following: "Precondition failed: min < max  Min must be less than max" Besides the description we inserted for the case contract violation the message also contains violated contract type. In this case the type of contract is Precondition. Conclusion Using runtime checking of code contracts enables you to take code contracts with your code and have them checked every time when your methods are called. This way you can assure that all conditions are met to run method or exception is thrown and calling system has to handle the situation.

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• Beware of const members

  - by nmarun

  I happened to learn a new thing about const today and how one needs to be careful with its usage. Let’s say I have a third-party assembly ‘ConstVsReadonlyLib’ with a class named ConstSideEffect.cs: 1: public class ConstSideEffect 2: { 3: public static readonly int StartValue = 10; 4: public const int EndValue = 20; 5: } In my project, I reference the above assembly as follows: 1: static void Main(string[] args) 2: { 3: for (int i = ConstSideEffect.StartValue; i < ConstSideEffect.EndValue; i++) 4: { 5: Console.WriteLine(i); 6: } 7: Console.ReadLine(); 8: } You’ll see values 10 through 19 as expected. Now, let’s say I receive a new version of the ConstVsReadonlyLib. 1: public class ConstSideEffect 2: { 3: public static readonly int StartValue = 5; 4: public const int EndValue = 30; 5: } If I just drop this new assembly in the bin folder and run the application, without rebuilding my console application, my thinking was that the output would be from 5 to 29. Of course I was wrong… if not you’d not be reading this blog. The actual output is from 5 through 19. The reason is due to the behavior of const and readonly members. To begin with, const is the compile-time constant and readonly is a runtime constant. Next, when you compile the code, a compile-time constant member is replaced with the value of the constant in the code. But, the IL generated when you reference a read-only constant, references the readonly variable, not its value. So, the IL version of the Main method, after compilation actually looks something like: 1: static void Main(string[] args) 2: { 3: for (int i = ConstSideEffect.StartValue; i < 20; i++) 4: { 5: Console.WriteLine(i); 6: } 7: Console.ReadLine(); 8: } I’m no expert with this IL thingi, but when I look at the disassembled code of the exe file (using IL Disassembler), I see the following: I see our readonly member still being referenced by the variable name (ConstVsReadonlyLib.ConstSideEffect::StartValue) in line 0001. Then there’s the Console.WriteLine in line 000b and finally, see the value of 20 in line 0017. This, I’m pretty sure is our const member being replaced by its value which marks the upper bound of the ‘for’ loop. Now you know why the output was from 5 through 19. This definitely is a side-effect of having const members and one needs to be aware of it. While we’re here, I’d like to add a few other points about const and readonly members: const is slightly faster, but is less flexible readonly cannot be declared within a method scope const can be used only on primitive types (numbers and strings) Just wanted to share this before going to bed!

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• Process Rules!

  - by Ajay Khanna

  One of the key components of a process is “Business Rule”. Business rule takes many forms inside your process definition and in a way is a manifestation of your company’s business policy. Business rules inside the process are used for policy enforcement, governance, decision management, operations efficiency etc. Following are some basic types of rules that can be a part of your process. 1. Process conditions:  These are defined as the process gateways that determine a path process will take depending on the process parameters. For Example, if discount >10% go to approval path : if discount < 10% auto-approve order. 2. Data rules: These business rules are defined as facts in decision table or knowledge base. The process captures all required parameters and submits those to RETE based rules engine. Rules engine processes the data and returns the result back. For example, rules determining your insurance eligibility. 3. Event rules: Here the system is monitoring the various events and events patterns that are emerging inside the process or external to the process. You can define actions or alerts to be triggered when a certain pattern of events emerges over a specified time period. Such types of rules need Complex Event Processing and are used in applications like Credit Card Fraud detection or Utility Demand Response. 4. User Interface Rules: In order to add dynamic behavior to UI or to keep users from making mistakes and enforcing policy, another mechanism available is UI rules. They are evaluated as the end user is filling out the web forms. These may include enabling and disabling of UI as per business policy. An example could be, if the age of a user is less than 13 years, disable credit card field and enable parental approval required checkbox. Your process may include many of such rule types. Oracle OpenWorld provides a unique opportunity to listen to Oracle Business Process Management Experts and Customers.  We will discuss business rules during various sessions in Oracle OpenWorld. Two of the sessions specifically focused on business rules are listed below: Accelerating an Implementation of Complex Worldwide Business Approval Rules Wednesday, Oct 3, 10:15 AM Moscone South – 305 Oracle Business Rules Use Cases Design and Testing Wednesday, Oct 3, 3:30 PM Marriott Marquis - Golden Gate C3   Oracle Business Process Management Track covers a variety of topics, and speakers covering technology, methodology and best practices. You can see the list of Business process Management sessions here. Come back to this blog for more coverage from Oracle OpenWorld!

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• More Changes...

  - by MOSSLover

  Stuff has changed drastically for me in the past two to three years.  I moved over 1000 miles from Saint Louis.  I go outside and I get up in front of crowds with less issues.  Now I'm changing jobs again.  I'm not really sure what to say here.  I was obviously unhappy and I needed to do something different.  So quit two days ago and I guess it worked out that I end with B&R this Friday, then head to TEC and SPS Huntsville and a week from this Monday I start my new job at Gig Werks.  I'm not sure what to expect or where I'm heading, but I think it's a step in the right direction.  I won't really know what kind of impact this will have on my life for at least another 6 months to a year. For some reason I can't sleep tonight and I think it's really a reflection of my last day.  Tomorrow is an ending and a beginning at the same time.  So it's both kind of sad and exciting.  I don't know why I'm really excited to go to Disney Land for the second time ever in my life time.  I get to ride the Teacups.  For the longest time when I was a kid I wanted to go to Disney Land.  I wanted to ride the teacups.  In 2007, at the age of 25, I rode the teacups for my first ever visit to LA.  That was the start of finally syncing up with my childhood goals.  I wanted to live near a major city.  I wanted to visit all the major cities in the world.  I wanted to see everything and meet everyone.  This job change will probably turn into something great I just don't know it yet.  I'm walking again outside my comfort zone and stepping into uncharted territory.  In 2-3 years I'll probably write another blog post how this week lead to something great.  It just stinks when you have to leave behind something you know and love.  I will miss all my current colleagues, but I'm sure I'll gain some new ones and keep in touch with the old.  To 2010 being a great year for change and hopefully by the end of the year I can say I went to Europe.  To reaching my goals and my dreams.  Don't let anyone stop you from getting what you want in life (unless you are axe murderer please don't kill anyone that's just wrong).  Have a good weekend everyone!

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• URL routing similar to Facebook (related to AJAX and the URL)

  - by Guilherme Cardoso

  In this article i'm gonna show you how i do when i have to update some content with AJAX and i have to change the URL. First, let's see an example to understand it better. If the user is reading a News with Id 1 and he clicked on another News with Id 2, if we update the content with AJAX the user is now reading the News Id 2 but the URL remains the same, for example: http://localhost/News/Read/1 Now let's see another example from Facebook. If i'm reading my profile and i click on Photos, Facebook updates it with AJAX and the URL switch to: http://www.facebook.com/guilhermegeek#!/guilhermegeek?sk=photos If we enter on that URL, it's mapped to: http://www.facebook.com/guilhermegeek?sk=photos The trick here is the parameters that we use after the #!. Those parameters are never sent to the server side, so we handle them on the client side (javascript).In the example of Facebook, he receives my profile name (guilhermegeek) and the action is to read photos. A few time ago i've written an article in my Portuguese blog explaining how to use an alternative to clients with javascript disabled. Like this: <a onclick="javascript:ReadNews(id);" href="#!News/Read/@id/">Title</a> When the user enter the link of that news, my function Read(); fills the News in the page. Then, i add the #!News/Read/@id/ to my URL. It's gonna stay something like this: http://localhost/News/Read/1#!News/Read/2 As i explained before, the News that the user is reading has the Id 2.The next step is to use javascript to check if the URL that the user typed has other News Id, because if we enter on the above URL our controller will get the Id 1 (everything after to the # isn't sent to the server side). $(document).ready(function () {             var h = window.location.hash;             if (h != null) {                 var parts = window.location.href.split('#!');                 if (parts.length > 1) {                     window.location.replace("http://localhost/" + parts[1]);                 }             }    }); It's pretty simple. I'm cutting everything after the #!, then i redirect the user to a new page. So, it's gonna stay:http://localhost/News/Read/2

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• SQLAuthority News – Featuring in Call Me Maybe The Developer Way – Pluralsight Video

  - by pinaldave

  Is SQL boring? Not at all. SQL is fun – one has to know how to maximize the fun while working with SQL Server. Earlier I was invited to participate in the video Pluralsight. I am sure all of you know that I have authored 3 SQL Server Learning courses with Pluralsight – 1) SQL Server Q and A 2) SQL Server Performance Tuning and 3) SQL Server Indexing. Before I say anything I suggest all of you watch the following video. Make sure that you pay special attention after 0 minute and 36 seconds. What I can say about this. I am just fortunate to be part of the history in the making. There are more than 53 super cool celebrities in this video. In this just over 3 minute video there are so many story lines. I must congratulate director Megan and creative assistant Mari for excellent work. There are so many fun moments in this small video. Let me list my top five moments. @John_Papa ‘s dance at second 14 @julielerman playing with cute doggy The RACE between @josepheames and @bruthafish – the end is hilarious The black belt moment by @boedie @stwool relaxing on something strange! Well, this is indeed a great short film. This video demonstrates how cool is the culture of Pluralsight and how fun loving they are. A good organization provides an environment to its employees and partners to have maximum fun while they all become part of the success story. Hats off to Aaron Skonnard for producing this fun loving video. Well, after listening to this song for multiple times, I decided to give a call to Pluralsight. If you want, you can call them at +1 (801) 784-9032 or send an email to james-cole at pluralsight.com . What are your top five favorite moments? List it in comments and you may win Pluralsight subscription. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: About Me, PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• BPM ADF Task forms. Checking whether the current user is in a BPM Swimlane

  - by Christopher Karl Chan

  @page { margin: 0.79in } P { margin-bottom: 0.08in } --Focus So this blog entry will focus on BPM Swimlane roles and users from a ADF context. So we have an ADF Task Details Form and we are in the process of making it richer and dynamic in functionality. A common requirement could be to dynamically show different areas based on the user logged into the workspace. Perhaps even we want to know even what swim-lane role the user belongs to. It is is a little bit harder to achieve then one thinks unless you know the trick. The Challenge The tricky part here is that the ADF Task Details Form is in fact part of a separate J2EE application to the main workspace. So if you try to use Java or Expression Language to get the logged in user you will only find anonymous and none of the BPM Roles you will be expecting. So what to do? The Magic First add the BC4J Security library to your view project. Then Restart JDeveloper. Now find the web.xml file in the view project of your ADF Task Details Application and look for the JpsFilter section. Then add in the following section. <init-param> <param-name>application.name</param-name> <param-value>OracleBPMProcessRolesApp</param-value></init-param> This will link your application to that of the BPM workspace. Then in your dynamic part of your ADF form you can now check whether the user logged into the BPM Workspace belongs in a BPM swim-lane in any BPM process. The best way to do this is by using expression language in the JSF page itself. Here I am simply changing the rendered flag to either true or false and thereby hiding or showing a section. Perhaps you are re-using the same form for a task in an approver swim-lane and ordinary user swimlane. So we only want the approver to see this field. So call the built in function to check if the user is a member of the BPM swim-lane role. The name of the role must be of the syntax BPMProject.RoleName <af:outputText value="This will only be rendered when the user is part of the BPM Swimlane Role rendered="#{securityContext.userInRole['BPMProjectName.Rolename']}"/> Now you must redeploy your ADF Task Form project Now (in the image above) the text will ONLY get rendered in the Task Details Form only if the user logged into the workspace is a member of the swimlane Unsecure of the BPM project SimpleTask

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• What changes were made to a document

  - by Daniel Moth

  Part of my job is writing functional specs. Due to the inevitable iterative and incremental nature of software design/development, these specs need to be updated with additions/deletions/changes over a period of time. When the time comes for a developer to implement features or update their design document (or a tester to test the feature or update their test specs) they need to be doing that against the latest spec. The problem is that if they have reviewed this document already, they need a quick way to find the delta from the last time they reviewed it to see what changes exist and how their existing plans may be affected (instead of having to read the entire document again). Doing that is very easy assuming your Word documents are hosted on SharePoint. 1. Every time you review a document note the SharePoint version and/or date (if it is a printed copy, make sure your printout includes the date in the footer – all my specs do) 2. When you need to see what changed, open the document (make sure you are not using a cached or local offline copy) and on the ribbon go to the "Review" tab and then  click on the "Compare" button. 3. Click on the "Specific Version…" option. In the dialog that pops up pick the last version you reviewed and click the "Compare" button. [TIP for authors: before checkin of your document, always compare against the "Last Version" on the SharePoint so you can add appropriate more complete check in comments] 4. What you see now is that in addition to the document you have open, two other documents just opened up. One is in the background (flashing on your task bar) – close that one as it is the old version. 5. The other document is in the foreground and contains all the changes between the old version and the latest one. Be sure not to make edits to this document, use it only for reading the changes. To find all the changes, on the ribbon under the "Review" tab, click on the "Reviewing Pane" to open the reviewing pane on the left. You can now click on each pink change to see what it is. 6. When you are done reviewing changes close the document and don't save any changes (remember if you want to make edits/additions/comments make them in the original document which is still open). And now I have a URL to point to people that keep asking about this – enjoy  :-) Comments about this post welcome at the original blog.

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• SQL SERVER – Storing 64-bit Unsigned Integer Value in Database

  - by Pinal Dave

  Here is a very interesting question I received in an email just another day. Some questions just are so good that it makes me wonder how come I have not faced it first hand. Anyway here is the question - “Pinal, I am migrating my database from MySQL to SQL Server and I have faced unique situation. I have been using Unsigned 64-bit integer in MySQL but when I try to migrate that column to SQL Server, I am facing an issue as there is no datatype which I find appropriate for my column. It is now too late to change the datatype and I need immediate solution. One chain of thought was to change the data type of the column from Unsigned 64-bit (BIGINT) to VARCHAR(n) but that will just change the data type for me such that I will face quite a lot of performance related issues in future. In SQL Server we also have the BIGINT data type but that is Signed 64-bit datatype. BIGINT datatype in SQL Server have range of -2^63 (-9,223,372,036,854,775,808) to 2^63-1 (9,223,372,036,854,775,807). However, my digit is much larger than this number. Is there anyway, I can store my big 64-bit Unsigned Integer without loosing much of the performance of by converting it to VARCHAR.” Very interesting question, for the sake of the argument, we can ask user that there should be no need of such a big number or if you are taking about identity column I really doubt that if your table will grow beyond this table. Here the real question which I found interesting was how to store 64-bit unsigned integer value in SQL Server without converting it to String data type. After thinking a bit, I found a fairly simple answer. I can use NUMERIC data type. I can use NUMERIC(20) datatype for 64-bit unsigned integer value, NUMERIC(10) datatype for 32-bit unsigned integer value and NUMERIC(5) datatype for 16-bit unsigned integer value. Numeric datatype supports 38 maximum of 38 precision. Now here is another thing to keep in mind. Using NUMERIC datatype will indeed accept the 64-bit unsigned integer but in future if you try to enter negative value, it will also allow the same. Hence, you will need to put any additional constraint over column to only accept positive integer there. Here is another big concern, SQL Server will store the number as numeric and will treat that as a positive integer for all the practical purpose. You will have to write in your application logic to interpret that as a 64-bit Unsigned Integer. On another side if you are using unsigned integers in your application, there are good chance that you already have logic taking care of the same. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology Tagged: SQL Datatype

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• Credentials Not Passed From SharePoint WebPart to WCF Service

  - by Jacob L. Adams

  I have spent several hours trying to resolve this problem, so I wanted to share my findings in case someone else might have the same problem. I had a web part which was calling out to a WCF service on another server to get some data. The code I had was essentially using System.ServiceModel; using System.ServiceModel.Channels; ... var binding = new CustomBinding( new HttpTransportBindingElement { AuthenticationScheme = System.Net.AuthenticationSchemes.Negotiate } ); var endpoint = new EndpointAddress(new Uri("http://someotherserver/someotherservice.svc")); var someOtherService = new SomeOtherServiceClient(binding, endpoint); string result = someOtherService.SomeServiceMethod(); This code would run fine on my local instance of SharePoint 2010 (Windows 7 64-bit). However, when I would deploy it to the testing environment, I would get a yellow screen of death  with the following message: The HTTP request is unauthorized with client authentication scheme 'Negotiate'. The authentication header received from the server was 'Negotiate,NTLM'. I then went through the usual checklist of Windows Authentication problems: Check WCF bindings to make sure authentication is set correctly Check IIS to make sure Windows Authentication is enabled and anonymous authentication was disabled. Check to make sure the SharePoint server trusted the server hosting the WCF service Verify that the account that the IIS application pool is running under has access to the other server I then spend lot of time digging into really obscure IIS, machine.config, and trust settings (as well of lots of time on Google and StackOverflow). Eventually I stumbled upon a blog post by Todd Bleeker describing how to run code under the application pool identity. Wait, what? The code is not already running under application pool identity? Another quick Google search led me to an MSDN page that imply that SharePoint indeed does not run under the app pool credentials by default. Instead SPSecurity.RunWithElevatedPrivileges is needed to run code under the app pool identity. Therefore, changing my code to the following worked seamlessly using System.ServiceModel; using System.ServiceModel.Channels; using Microsoft.SharePoint; ... var binding = new CustomBinding( new HttpTransportBindingElement { AuthenticationScheme = System.Net.AuthenticationSchemes.Negotiate } ); var endpoint = new EndpointAddress(new Uri("http://someotherserver/someotherservice.svc")); var someOtherService = new SomeOtherServiceClient(binding, endpoint); string result; SPSecurity.RunWithElevatedPrivileges(()=> { result = someOtherService.SomeServiceMethod(); });

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• How To: Spell Check InfoPath web form in SharePoint 2010

  - by Jeremy Ramos

  Originally posted on: http://geekswithblogs.net/JeremyRamos/archive/2013/11/07/how-to-spell-check-infopath-web-form-in-sharepoint-2010.aspxThis is a sequel to my 2011 post about How To: Spell Check InfoPath Web Form in SharePoint. This time I will share how I managed to achieve Spell Checking in SharePoint 2010. This time round, we have changed our Online Forms strategy to use Custom lists instead of Form Libraries. I thought everything will be smooth sailing as we are using all OOTB features. So, we customised a Custom list form using InfoPath and added a few Rich Text Boxes (Spell Check is a requirement for this specific project). All is good in the InfoPath client including the Spell Checker so, happy days, I published straight away.Here comes the surprises now. I browsed to my Custom List and clicked Add New Item. This launched my Form in a modal dialog format. I went to my Rich Text Boxes to check the spell checker, and voila, it's disabled!I tried hacking the FormServer.aspx and the CustomSpellCheckEntirePage.js again but the new FormServer.aspx behaves differently than of MOSS 2007's. I searched for answers in many blogs to no avail. Often ending up being linked to my old blog post. I also tried placing the spell check javascript into a Content Editor Webpart of the Item's New Form and Edit form. It is launching the Spell Check dialog but it's not spellchecking the page correctly.At this point, I decided I needed to get my project across ASAP so enough with experimentations and logged a ticket with Microsoft Premier Support.On a call with the Support Engineer, I browsed through the Custom List and to the item to demonstrate my problem. Suddenly, the Spell Check tab in the toolbar is now Enabled! Surprised? Not much, it's Microsoft!Anyway, to cut my story short, here is a summary of my solution:Navigate to your Custom ListIn the Ribbon Toolbar, navigate to List > Customize List > Form Web Parts > Content Type Forms > (Item) New Form. This will display the newifs.aspx which is the page displayed when Add New Item is clicked. This page, just like any other SharePoint page, contains webparts. In this case, we have the InfoPath Form Web Part.Add a Content Editor Web Part (CEWP) on top of the InfoPath Form Web Part. (A blank CEWP would do for this example)Navigate to Page and click Stop EditingClick Add New Item again and navigate to a Rich Text box. Tadah! The Spell Check tab is now enabled!Do the same steps for the (Item) Edit Form to enable Spell Checks when editing an item.This "no code" solution discovered purely by accident!

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• Java EE 7 turns one today!

  - by delabassee

  "Tell me and I forget. Teach me and I remember. Involve me and I learn." (Benjamin Franklin) Today marks the first year anniversary of Java EE 7. The JSR 342 specification was finalised on May 28, 2013 with the official launch taking place on June 12, 2013 (original press release). As of today, there are already 3 Java EE 7 compatible Application Servers, coming from different 'vendors' (Oracle, TmaxSoft and Red Hat). Two of those Java EE 7 Application Servers are free and open source. We expect the list of Java EE 7 compatible Application Servers to grow over the coming months. Source: RebelLabs - 'Java Tools and Technologies Landscape for 2014' According to a recent independent survey, one third of the Java EE users who participated in that survey is already using Java EE 7. This is a good sign but it also means that a lot of people are not yet on Java EE 7. So if you haven't yet embarked on Java EE 7, now is really the time to do so! There are various ways to learn Java EE 7, in no particular order ... Continue to read The Aquarium. Through this blog, we are relaying Java EE news but we are also doing our best to highlight relevant technical contents such as articles, community tutorials, etc. Watch the GlassFish YouTube channel. Amongst others, it contains the different videos of the Java EE 7 launch, those videos will give you good technical update on Java EE and its different components specifications (JMS 2.0, JAX-RS 2.0, EJB 3.2, etc.) Take a formal training. Oracle University is starting to roll-out Java EE 7 trainings like the 'Java EE 7: New Features' class.  Attend conferences and JUGs sessions. On that note, we have spent a lot of time to create a strong JavaOne 'Server-Side Java' track. It's still possible to benefit from the early bird JavaOne pricing but don't wait too much! Read books. There are more than 25 (!) books related to Java EE 7 or to one of the Java EE 7 component specification.  There are many more ways to learn Java EE but if I have to suggest one and only one way, I would recommend the Java EE 7 Tutorial. It's exhaustive and clear, it's free and it continues to evolve. And finally as the introductory quote suggest, participation is key to learning. Participate in JUGs,  participate in Adopt-a-JSR, get involved in the different open source communities evolving around Java EE, participate in the JCP... in one word, participate!

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• Sign up Today for User Feedback Sessions at Oracle OpenWorld and JavaOne 2012

  - by Lionel Dubreuil

  You’re Invited to Sign Up for Oracle Usability Feedback Sessions SIGN UP TODAY to get the most from your conference experience by participating in a usability feedback session where your expertise will help Oracle develop outstanding products and solutions. The Oracle User Experience team is conducting a Usability Evaluation on publishing and accessing Oracle Enterprise Repository content when building SOA projects in JDeveloper. We are asking Developers and Architects who build or integrate applications using SOA Suite to take a look at the interaction between JDeveloper with the Enterprise Repository.  We are looking for feedback on the interaction between JDeveloper and Oracle Enterprise Repository so that we may improve the User Interface in a future release. The feedback sessions will be conducted during the Oracle OpenWorld and JavaOne Conferences, at the Intercontinental Hotel in San Francisco, CA. Sessions will last 1 hour and will be held on Monday, October 1 through Wednesday, October 3, 2012. This event fills up quickly, and space is limited. If you are interested in participating, please send an email to gozel.aamoth-AT-oracle-DOT-com with the following information: Identification Name: _________________________________ Company Name:  _________________________ Job Title: Email: Phone Number (work, mobile, include country code): Which conference are you attending? _____Oracle OpenWorld _____JavaOne Have you ever participated in usability activities with Oracle or any of its subsidiaries? ____Yes; specify __________________________________________________ ____No Are you currently using JDeveloper? ____Yes ; specify version(s): _______________________________ ____No How long have you used JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years Are you currently using SOA features in JDeveloper? ____Yes ____No How long have you used SOA features in JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years How often do you use SOA features in JDeveloper? ____ Daily ____ 2 - 3 times a week ____ Once a week  ____ Once a month or less Briefly describe the types of SOA tasks you use JDeveloper to perform: _____________________________________ _____________________________________ Please list your availability If you know your availability; please let me know which day you would prefer to participate, Monday, Tuesday or Wednesday. Limited sessions are available on each day, and each session lasts 1 hour. Thank you for taking the time to complete this questionnaire.  It will help us match you to the best suited feedback session. Once we receive your email, we will contact you to set up a time and day for participation. You'll find more information about our on-site lab on the VoX (Voice of User Experience) blog, and on our Events page at Usable Apps.

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• Sign up Today for User Feedback Sessions at Oracle OpenWorld and JavaOne 2012

  - by Lionel Dubreuil

  You’re Invited to Sign Up for Oracle Usability Feedback Sessions SIGN UP TODAY to get the most from your conference experience by participating in a usability feedback session where your expertise will help Oracle develop outstanding products and solutions. The Oracle User Experience team is conducting a Usability Evaluation on publishing and accessing Oracle Enterprise Repository content when building SOA projects in JDeveloper. We are asking Developers and Architects who build or integrate applications using SOA Suite to take a look at the interaction between JDeveloper with the Enterprise Repository.  We are looking for feedback on the interaction between JDeveloper and Oracle Enterprise Repository so that we may improve the User Interface in a future release. The feedback sessions will be conducted during the Oracle OpenWorld and JavaOne Conferences, at the Intercontinental Hotel in San Francisco, CA. Sessions will last 1 hour and will be held on Monday, October 1 through Wednesday, October 3, 2012. This event fills up quickly, and space is limited. If you are interested in participating, please send an email to [email protected] with the following information: Identification Name: _________________________________ Company Name:  _________________________ Job Title: Email: Phone Number (work, mobile, include country code): Which conference are you attending? _____Oracle OpenWorld _____JavaOne Have you ever participated in usability activities with Oracle or any of its subsidiaries? ____Yes; specify __________________________________________________ ____No Are you currently using JDeveloper? ____Yes ; specify version(s): _______________________________ ____No How long have you used JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years Are you currently using SOA features in JDeveloper? ____Yes ____No How long have you used SOA features in JDeveloper? ____ Less than 1 year ____ 1 - 2 years ____ 3 - 4 years ____ 4 + years How often do you use SOA features in JDeveloper? ____ Daily ____ 2 - 3 times a week ____ Once a week  ____ Once a month or less Briefly describe the types of SOA tasks you use JDeveloper to perform: _____________________________________ _____________________________________ Please list your availability If you know your availability; please let me know which day you would prefer to participate, Monday, Tuesday or Wednesday. Limited sessions are available on each day, and each session lasts 1 hour. Thank you for taking the time to complete this questionnaire.  It will help us match you to the best suited feedback session. Once we receive your email, we will contact you to set up a time and day for participation. You'll find more information about our on-site lab on the VoX (Voice of User Experience) blog, and on our Events page at Usable Apps.

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• Upgrading Code from 2007 to 2010

  - by MOSSLover

  So I’ve been doing some upgrades just to see if things will work from 2007 to 2010.  So far most of the stuff I want works, but obviously there are some things that break.  Did you guys know that in 2007 you could add a webpart to the view pages for lists and libraries without losing the toolbar?  In 2010 the ribbon disappears every time you add a webpart.  So if you are using Scot Hillier’s Codeplex project to hide buttons it will not work the same way, because the ribbon is going to disappear altogether. I have also learned another reason why standalone installations are the bane of my existence.  Nine times out of ten the installation is done using Network Service as the application pool account.  You are wondering why is this bad?  Well, let’s just say the site collection administrator with local admin rights wants to attach the IIS Worker process and debug say a webpart.  Visual Studio 2010 will throw a nasty error that tells you that you are not an administrator.  You will say, but I am an administrator?  I have all the correct group permissions on the server and on SQL and in SharePoint.  Then you will go in and decide let’s add my own admin account just to see if I can attach the debugger and you will notice that works properly.  So the morale of the story is create a separate account on your development environment to run all the SharePoint Services and such.  You don’t need to go all out and create the best practices amount of accounts if it’s just your dev environment.  I would at least create one single account to run all your SharePoint process (Services, SQL, and App Pool).  Also, don’t run a standalone install unless you want to kill kittens (this is a quote from Todd Klindt).  We love kittens they are cute and awesome.  Besides you learn more if you click Complete and just skip standalone.  You will learn how to setup SQL Server 2008 and you will learn how to configure your environment.  It will help you in the long run.  So I have ranted enough for today I figure these are enough tidbits for you this time around.  The two of you who read my blog and I know some of you are friends who don’t understand SharePoint.  I might as well have just done “wahwahwahwah” in Charlie Brown adult speak.  Thanks for reading as usual.  I’ll catch you all when I complain more about the upgrade process and share more tidbits, which will inevitably become a presentation at a conference or two. Technorati Tags: Upgrade Code SharePoint 2007 to 2010,Visuaul Studio 2010,SharePoint 2010

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• SQL SERVER – A Brief Note on SET TEXTSIZE

  - by pinaldave

  Here is a small conversation I received. I thought though an old topic, indeed a thought provoking for the moment. Question: Is there any difference between LEFT function and SET TEXTSIZE? I really like this small but interesting question. The question does not specify the difference between usage or performance. Anyway we will quickly take a look at how TEXTSIZE works. You can run the following script to see how LEFT and SET TEXTSIZE works. USE TempDB GO -- Create TestTable CREATE TABLE MyTable (ID INT, MyText VARCHAR(MAX)) GO INSERT MyTable (ID, MyText) VALUES(1, REPLICATE('1234567890', 100)) GO -- Select Data SELECT ID, MyText FROM MyTable GO -- Using Left SELECT ID, LEFT(MyText, 10) MyText FROM MyTable GO -- Set TextSize SET TEXTSIZE 10; SELECT ID, MyText FROM MyTable; SET TEXTSIZE 2147483647 GO -- Clean up DROP TABLE MyTable GO Now let us see the usage result which we receive from both of the example. If you are going to ask what you should do – I really do not know. I can tell you where I will use either of the same. LEFT seems to be easy to use but again if you like to do extra work related to SET TEXTSIZE go for it. Here is how I will use SET TEXTSIZE. If I am selecting data from in my SSMS for testing or any other non production related work from a large table which has lots of columns with varchar data, I will consider using this statement to reduce the amount of the data which is retrieved in the result set. In simple word, for testing purpose I will use it. On the production server, there should be a specific reason to use the same. Here is my candid opinion – I do not think they can be directly comparable even though both of them give the exact same result. LEFT is applicable only on the column of a single SELECT statement. where it is used but it SET TEXTSIZE applies to all the columns in the SELECT and follow up SELECT statements till the SET TEXTSIZE is not modified again in the session. Uncomparable! I hope this sample example gives you idea how to use SET TEXTSIZE in your daily use. I would like to know your opinion about how and when do you use this feature. Please leave a comment. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL, Technology

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• Developer Day @ OOP 2001with SOA Specialized Partners

  - by Jürgen Kress

  Oracle SOA Specialized Partners like Opitz Consulting participate in our key marketing events. Therefore make sure that you start your journey to SOA Specialization! ORACLE Developer Day auf der OOP: Entdecken Sie die Einsatzmöglichkeiten und Leistungsfähigkeit der Java-Technologie! incl. Live Hacking mit Special Guest: JAVA Guru Adam Bien! Enterprise-Anwendungen leicht gemacht! Beschleunigen Sie Ihre Entwicklung mit Java. Kommen Sie zum kostenlosen Ganztages-Workshop von ORACLE auf der OOP und lernen Sie die Leistungsfähigkeit von Java kennen. Erfahren Sie mehr über die Java Strategie und die Produktroadmap, welche Einsatzmöglichkeiten Java SE für Embedded erschließt und wie sich eine SOA und BPM-Lösung auf der Basis von Java realisieren lässt. Die vielfältigen Verbesserungen von Java EE6 erleichtern den Entwicklern das Leben erheblich. Kennen Sie bereits das Potential von Java EE6? Adam Bien wird Sie mit einem Live-Hacking von den Stühlen reißen. Torsten Winterberg, Oracle Fusion Middleware ACE Director und Danilo Schmiedel stellen vor wie Java Entwickler die Oracle SOA & BPM Lösungen einbinden können. Am Nachmittag können Sie dann in einer Hands-On Session mit Ihrem eigenen Laptop Java Persistence API, Java Beans, CDI und weitere Technologien ausprobieren. In diesem kostenlosen Workshop von Oracle können Sie sich mit Gleichgesinnten austauschen, sich die neueste Technik direkt von den Oracle Experten zeigen lassen und an praktischen Programmierübungen teilnehmen. Auf dieser Veranstaltung sind Sie richtig, wenn Sie mehr über den aktuellen Status der Java Roadmap wissen wollen, mehr über Java Technologie- und Lösungen (Java SE, ME, etc) erfahren wollen, die Plattform Java EE erproben, die Vorteile der Java EE 6 für Ihre Arbeit verstehen möchten, wenn Sie auf eine Enterprise-Landschaft hochskalieren wollen, mit Java Server Faces Front-Ends erstellen, neue Entwicklungsprojekte planen oder gerade in Angriff annehmen. Registrieren Sie sich jetzt!   ICM - Internationales Congress Center München Am Messesee, Trudering-Riem 81829 München 27. Januar 2011 9.00 Uhr - 16.30 Uhr For more information on SOA Specialization and the SOA Partner Community please feel free to register at www.oracle.com/goto/emea/soa (OPN account required) Blog Twitter LinkedIn Mix Forum Wiki Website Technorati Tags: OOP,Adam Bien,Torsten Winterberg,Opitz Consulting,Oracle,SOA,SOA Specialization,OPN

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• MIX 2010 Covert Operations Day 1

  - by GeekAgilistMercenary

  Portland Departure - Farewell Stumptown Off I go on a plane from Portland, Oregon to Las Vegas, Nevada for the MIX 2010 Conference.  Before I even boarded the plane I met Paul Gomes a Senior Software Engineer and Andrew Saylor the Director of Business Development.  Both of these SoftSource Employees were en route to MIX themselves.  Being stoked to already be bumping into some top tier people, I bid them adieu and headed for my seat on the plane. I boarded, and had before the boarding opted for an upgrade.  I have to advise that if you get a chance on Alaska to upgrade at the last minute, take it.  It is usually only about $50 bucks or so and the additional space makes working on the ole' laptop actually possible (even on my monstrous 17" laptop).  So take it from me, click that upgrade button and fork over that $50 bucks for anything over an hour flight, the comfort and ability to work is usually worth it! Las Vegas Arrival - Welcome to Sin City Got into Las Vegas and swung out of the airport.  I then, with my comrade Beth attempted to get Internet Access for the next 3 hours.  Las Vegas, is not the most friendly Internet Access town.  I will just say it, I am not sure why any Internet related company (ala Microsoft) would hold a conference here.  There are more than a dozen other cities that would be better. But I digress, I did manage to get Internet Access after checking into the Circus Circus.  Don't ask why I ended up staying here, if you run into me in person, ask then because there is a whole story to it. At this point I started checking out each session further on the MIX10 Site.  There are a number I deemed necessary to check out.  However, you'll have to read my pending entries to see which session I jumped into. With this juncture in time reached, I got a ton of work to wrap up, some code to write and some sleep to get.  Until tomorrow, adieu. For more of my writing, thoughts, and other topics check out my other blog, where the original entry is posted.

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• Oracle at ASMC PDI 2012

  - by jeffrey.waterman

  Recently, I had the pleasure of representing Oracle at the American Society of Military Comptrollers National Professional Development Institute (PDI).  The PDI is the premier training event for resource managers in the Department of Defense and US Coast Guard.  Each year they assemble top presenters and key note speakers to convey their experiences and share the upcoming goals and vision for the Defense Department's financial and resource management community.  This year, the common themes were centered around 'auditability' and 'efficiency'.   What is auditability?  There were many definitions/themes tossed around, but to summarize my notes, it boiled down to:- the proper tracking of funds- audit readiness- proper controls- proper documentation There were sessions regarding entire programs focused on the need for auditability.  For example, FIAR: Financial Improvement and Audit Readiness (http://comptroller.defense.gov/fiar/index.html)   The FIAR stresses the "...improve(ment of) the Department's financial processes, controls and information." The entire conference, one set of solutions kept popping into my head around, "how can Oracle's solutions assist the Department of Defense", or any other Federal Agency, improve their financial processes and controls?   One answer came to mind:  Oracle Governance, Risk, and Compliance Management. Commonly referred to as "GRC". Let me summarize the main components around Oracle's GRC solution: GRC Manager: This solution is the central repository for documenting business processes, policies, and established controls.  All identified risks and issues are documented within the repository as well as action plans necessary for mitigation. GRC Controls:  This solution consists of a set of tools which are embedded with your ERP (financial, human resource, supply chain, etc.) applications to detect, prevent, and/or enforce the policies and procedures established by your Agency.  Components of the solution include:- Application Access Control Governor: a robust tool for managing application roles and responsibilities; simplify segregation of duty maintenance- Configuration Controls Governor: complete audit trail for changes made to configurations- Transactions Control Governor: track violations of internal controls; alert management to suspicious activities; be warned when high dollar transactions are occurring on an irregular basis; - Preventative Controls Governor: prevent sensitive information from being viewed by unauthorized parties; enforce field, block, and form change control If you are in the financial or resource management community and are concerned about auditability within your organization I suggest you follow up this post by reading about Oracle's GRC solutions.  www.oracle.com/grc Please feel free to follow up with thought and questions in the comments section below.  Also, if you have a topic you would like addressed in this blog, just drop me a note at [email protected]  or leave the suggestion in the comment section as well. Thank you for reading.

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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