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  • creating decision tree based troubleshooting documentation?

    - by Joseph
    We troubleshoot a lot of server and network issues and follow a loose set of steps on what to do in different cases. With more and more people and responsibility, the need for standardization is needed so we don't miss something. I know I could accomplish what I want using flowcharts, but I'd like to do something similar to a "Choose Your Own Adventure" style. I think this is pretty much the same as what support call centers seem to do. Are there any tools to make creating such documentation easier? I'm looking for a web based approach if possible.

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  • Microsoft Office 2010 Proofing Tools Kit

    - by Svish
    I have installed the Office 2010 available on MSDN, but there is no proofing tools kit available there yet. Still I see various sources where I can download this kit when I search for it on Google. Is the Proofing Tools Kit available yet or not? Are these sources I see on Google legitimate ones or should I stay away from them? Or are they also available from Microsoft directly somewhere I haven't looked yet? 2010-07-28 Bump: Has anything come out now? I found something called a language pack on MSDN, but the installation looked pretty much the same as the original... not quite sure what that pack did...

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  • need help upgrading small business wifi network

    - by Henry Jackson
    Our small business currently has 3 wireless access points around the building, each with their own SSID. Security is done with WEP (ick) and MAC address filtering (double ick). We are trying to reconfigure the setup, with these goals: wifi roaming between the access points user-based authentication that isn't as annoying as MAC address filtering. 1) The entire building is hardwired with ethernet, so I assume it should be easy to set up the routers to act as one big network, but I can't figure out how. Can someone point me in the right direction? The routers are consumer-grade linksys routers, is it possible to do this without getting new hardware? 2) For security, we will probably upgrade to WPA2, and I'm thinking of using the Enterprise version so that users can log in with a username, instead of having a single key (so if an employee leaves or something, their access can be removed). We have several on-site Windows servers, can one of them be set up as a RADIUS server, or is that best left to a dedicated machine (again, using existing hardware is good).

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  • need help upgrading small business wifi network

    - by Henry Jackson
    Our small business currently has 3 wireless access points around the building, each with their own SSID. Security is done with WEP (ick) and MAC address filtering (double ick). We are trying to reconfigure the setup, with these goals: wifi roaming between the access points user-based authentication that isn't as annoying as MAC address filtering. 1) The entire building is hardwired with ethernet, so I assume it should be easy to set up the routers to act as one big network, but I can't figure out how. Can someone point me in the right direction? The routers are consumer-grade linksys routers, is it possible to do this without getting new hardware? 2) For security, we will probably upgrade to WPA2, and I'm thinking of using the Enterprise version so that users can log in with a username, instead of having a single key (so if an employee leaves or something, their access can be removed). We have several on-site Windows servers, can one of them be set up as a RADIUS server, or is that best left to a dedicated machine (again, using existing hardware is good).

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  • Scaling up an apache server

    - by pehrs
    I have an Ubuntu server running apache2 which i expect to be hit by around 500-1000 (concurent) users for a limited amount of time. The server serves a mixture of custom (rather light) php pages connected to a postgresql db (around 20 Mb in size) and static content. The hardware is stable and pretty beefy: Intel Xeon E5420 @ 2.5 GHz 12 GB RAM During previous rushes on this server I have increased ServerLimit, the MaxClients for the MPM modules and decreased Timeout and KeepAliveTimeout. It has worked, but been sluggish and I have a feeling more can be done. How would you suggest configuring the Apache server to handle this kind of load?

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  • Fusion 3.1 and Parallels 6 for Win7 x64

    - by Ronnie
    I read in a recent article that Parallels Desktop 6 is faster almost everywhere than VMware Fusion. I was originally using Parallels 4 before passing to VMware due to the frequent Parallels crashes. As now I am using a lot Fusion on my Macbook on a big Win7 x64 virtualized development machine that I find too slow I am wondering if the announced speed up of Parallels V6 is justified to come back to it. As a test I converted my Fusion 3.1 to a trial of Parallels Desktop 6 and my Windows Experience Index passed from 4.7 of Fusion to 4.5 on Parallels 6 so apparently the virtualized machine is not seeing that speed benefit. Is there any optimization to set up on Parallels to increase the WEI or should I stay with Fusion (and in this case this kind of articles is just marketing stuff)?

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  • How to backup and restore ESXi 4 settings?

    - by Arek
    How can I backup all settings of free VMWare ESXi 4? I configured the host - VMs, Storage, Networking, Resource Allocation and all other settings available in vSphere Client. It consumed quite a lot of time, but works pretty well. Now I want to backup all the settings "just in case" to easily reinstall ESXi 4 if something goes really wrong. I don't ask "how to backup VMs" (so please don't point me to Ghetto-VCB script). I need to backup and restore just ESXi4 host's settings.

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  • Are there any sFTP clients that support a proxy that uses NTLM authentication?

    - by Iraklis
    The title pretty much summarizes the question. We have deployed an sFTP server that needs to be accessed from our client's MS Windows Pc's that reside within a restricted local area network. The only way they can get out for their Intranet is to use an HTTP proxy that requires NTLM authentication. From what I understand all open-source sFTP clients (FilleZilla,WinSCP,etc) do NOT support NTLM authentication (Because of legal issues). I know that there are workarounds to this (installing a local proxy at the machine that understands NTLM) but this would break all sorts of security policies of our client. So my question is : Does anyone know of any sFTP client that supports a NTLM Proxy?

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  • Network monitoring solution

    - by Hellfrost
    Hello Serverfault ! I have a big distributed system I need to monitor. Background: My system is comprised of two servers, concentrating and controlling the system. Each server is connected to a set of devices (some custom kind of RF controllers, doesnt matter to my question), each device connects to a network switch, and eventually all devices talk to the servers, the protocol between the servers and the devices is UDP, usually the packets are very small, but there are really a LOT of packets. the network is also somewhat complex, and is deployed on a large area physically. i'll have 150-300 of these devices, each generating up to 100+ packets per second, and several network switches, perhaps on 2 different subnets. Question I'm looking for some solution that will allow me to monitor all this mess, how many packets are sent, where, how do they move through the network, bandwidth utilization, throughput, stuff like that. what would you recommend to achieve this? BTW Playing nice with windows is a requirement.

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  • How does Outlook handle old recurring reminders?

    - by Zian Choy
    Context: Windows 7 Ultimate 32-bit edition Microsoft Office 2007 Outlook Steps to Reproduce: Make an event that recurs once a week. Wait a week. See that it pops up OK. Wait a month. Notice that it doesn't say that it is a month overdue. Expected Result: The usual note that the reminder is [x] weeks overdue. Actual Result: Something like "6 days overdue". Possible Excaberating Issue: I have many overdue reminders. For the ones that aren't time critical (and all other things being equal), I work by category and age. For example, I do health-related reminders when I'm doing health stuff; if I have 2 health-related reminders, I do the older one first. Big Question: How is Outlook supposed to handle this sort of overdue recurring reminder? Is there any way to get Outlook to act the way I expect it to?

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  • Change popup format for Kopete in Gnome (Ubuntu 10.04)

    - by HorusKol
    After trialling Empathy which was included with Gnome/Ubuntu 10.04 I decided to go back to Kopete since I was losing chat messages. However, for some reason, Kopete is now displaying all popups in a big, ugly window with four options (ok, cancel, view, ignore, or something like that) that actually all seem to do nothing. I tried looking for options in Kopete to change the popup style to the nicer Gnome style one which goes up in the top-right of my desktop, but it doesn't seem to be possible with this release. So I had to resort to removing all popup messages from Kopete to prevent my screen being taking over by a popup requiring action for every incoming chat message. Unfortunately, this now means that I do not get any notifications when people message me - and so I can go a couple of hours without realising that they did. Anyone know how to get the nice, unobtrusive popups working in this version?

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  • Any opinions on Paragon's NTFS for Mac solution?

    - by AngryHacker
    I am currently using the free NTFS-3G to access my NTFS drive from the Mac. It seems pretty stable (except once in the very beginning, it locked up the Mac and corrupted my NTFS drive, which I then fixed with chkdsk from a PC). However, speed is NOT one of its virtues. I've been looking at buying Paragon NTFS for Mac OS X 7.0. Their product comparison PDF claims nearly double the speed (vs NTFS-3G) in almost every category (read, write, etc...). Can someone tell me whether the product is stable and whether the speed claims are true.

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  • Unable to Boot from USB External Hard Drive

    - by Josh Stodola
    I recently upgraded my main development machine to Windows 7. This involved wiping out my primary boot drive (Windows XP 64-bit) and starting clean. Before I wiped it, I did a direct disk-to-disk copy to a big external hard drive I have. While I have been able to migrate most of the necessary files without any problems, I was wanting to boot from it today to check a few settings. I plugged in the hard drive, rebooted, changed the BIOS to boot from USB-HDD first. But, no mattter what I do, it always boots from my primary drive to Windows 7. I do not see any kind of error message or anything. How can I boot to Windows XP 64-bit on this external hard drive?

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  • Running an rsync sweep before initializing lsyncd for synchronizing instances on EC2

    - by chrisallenlane
    My company uses several EC2 servers that will scale up and down according to the load we're receiving on our sites at any given moment. For the sake of our discussion here, we're running four instances: master.ourdomain.com - the file syncing "hub" of the webservers www1/www2/www3.ourdomain.com - three webservers which turn on or off as dictated by load I'm using lsyncd to keep all of the webservers in sync, and for the most part, it's working quite well. We're using a two-way syncing scheme, such that each webserver syncs against master, and master syncs against each webserver. Thus, the webservers are kept in sync, even though they aren't syncing against each other directly. I'm having one problem that I'm having a hard time solving,though. It occurs under these circumstances: When changes are made on master (perhaps after we've pushed new code), while some of the redundant webservers are sleeping And then a sleeping webserver wakes-up to absorb load Under that circumstance, I would like the following to happen: First, the newly-awoken webserver should sync its file structure - one way - against master, to bring its web application code up-to-date. Then, and only then, should it begin pushing changes in its file structure back to master. Unfortunately, currently, when a sleeping server is started, when lsyncd starts up, it pushes changes back to master before updating its own codebase, thus overwriting new code with old. Thus, before lsyncd starts, I'd like to be able to synchronize the webservers code against master's, perhaps by running a simple one-way rsync against the two machines. We're running lsyncd v.2, and I've tried to make this happen by using the "bash" configuration options documented in the lsyncd manual. My configuration file looks like this: settings = { logfile = "/home/user/log/lsyncd/log.txt", statusFile = "/home/user/log/lsyncd/status.txt", maxProcesses = 2, nodaemon = false, } bash = { onStartup = "rsync [email protected]:/home/user/www /home/user/www" } sync{ default.rsyncssh, source="/home/user/www/", host="[email protected]", targetdir="/home/user/www/", rsyncOpts="-ltus", excludeFrom="/home/user/conf/lsyncd/exclude" } (I've obviously redacted that file somewhat to protect the identities of the guilty.) Simply put, though, this just isn't working. How else might I approach this problem? I was looking at the --delete-after option in man rsync, but I don't think that does what I'm looking for. Are there any suggestions about how I should approach this problem? Thanks for lending your time and expertise. Chris

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  • IIS site hacked with ww.robint.us malware

    - by sucuri
    A bunch of IIS sites got hacked with a javascript malware pointing to ww.robint.us/u.js. Google cache says more than 1,000,000 different pages got affected: http://www.google.com/#hl=en&source=hp&q=http%3A%2F%2Fww.robint.us%2Fu.js http://blog.sucuri.net/2010/06/mass-infection-of-iisasp-sites-robint-us.html My question is: Did anyone here got hacked with that and still have any logs (or network dump) available for analysis? If you do, have you spotted anything interesting in there? Sites as big as wsj.com got hacked and some people are saying that maybe a zero-day on IIS/ASP.net is in the wild...

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  • How to determine which source files are required for an Eclipse run configuration

    - by isme
    When writing code in an Eclipse project, I'm usually quite messy and undisciplined in how I create and organize my classes, at least in the early hacky and experimental stages. In particular, I create more than one class with a main method for testing different ideas that share most of the same classes. If I come up with something like a useful app, I can export it to a runnable jar so I can share it with friends. But this simply packs up the whole project, which can become several megabytes big if I'm relying on large library such as httpclient. Also, if I decide to refactor my lump of code into several projects once I work out what works, and I can't remember which source files are used in a particular run configuration, all I can do it copy the main class to a new project and then keep copying missing types till the new project compiles. Is there a way in Eclipse to determine which classes are actually used in a particular run configuration?

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  • Disk space profiling in Unix

    - by user1677770
    I'm looking for a tool to summarize how disk space is being used on very large partitions. Our file system is around 950TB, mostly broken up into 20TB partitions. There are some really nice graphical tools for visualising these file spaces: http://www.disksavvy.com/disksavvy_screenshots.html http://methylblue.com/filelight/ But I'm really not sure how well they will scale. Does anybody have any experience of these tools and can make any recommendations? Even something that parses and summarises a really big du output would be a good start.

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  • Program to see, which programs use the internet-connection?

    - by Martti Laine
    Hello Few days ago I opened my computer as I always do after school, and got pretty amazed about my 1.27kb/s download-speed. It has continued for few days already. We have a wireless network, which is used by 3 computers. Normally I've gotten 200kb/s (I think we have a 2mb-connection) but now it just suddenly slowed down. My friends have the same service-provider, but no problem. So, is there any kind of program, which would show me all the programs using connection and how much. It must be a program open which just takes all speed off. Any help is appreciated, Martti Laine

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  • Adding a CRT display to my HP Mini laptop

    - by Ritwik G
    I tried to add a CRT display to my HP Mini. Here are the details : This is where I thought the display plug must be inserted. This is what the plug looks like: (Please tell me what this thing is actually called. I am pretty sure it is not called a plug. lol) This is where the above plug usually goes into my desktop CPU : Details of my CPU monitor, which I am trying to connect : It did not work :( You can see it not working below: (Yes, the CRT Monitor was switched on) Can this ever work ? How to make this work ?

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  • Solaris TCP/IP performance tuning

    - by Andy Faibishenko
    I am trying to tune a high message traffic system running on Solaris. The architecture is a large number (600) of clients which connect via TCP to a big Solaris server and then send/receive relatively small messages (.5 to 1K payload) at high rates. The goal is to minimize the latency of each message processed. I suspect that the TCP stack of the server is getting overwhelmed by all the traffic. What are some commands/metrics that I can use to confirm this, and in case this is true, what is the best way to alleviate this bottleneck? PS I posted this on StackOverflow originally. One person suggested snoop and dtrace. dtrace seems pretty general - are there any additional pointers on how to use it to diagnose TCP issues?

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  • Return the date of the day under an if formula with Excel or VBA

    - by Celine
    I have two columns A and B and many lines with some specific tasks to be done. In column B, I have a drop-down list with the name of people who are scheduled for the task . And in column A, I want the date of the day the person signed off the task. What should I do in VBA or in Excel so that, for example, when somebody signs off a task in the cell B11, A11 returns me the date of the day. I have used the formula below in A11 =if (B11<"", today(),"") but everytime i open the file the date is updated. So it doesn't allow me to keep track of everybody's work. I tried with vba but couldn't write a function that gives me the right answer. i'm pretty new at vba so i'm sorry if my question sounds stupid

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  • Mac OS X Finder - Creating New Folder with Right-Click in List View

    - by JT.WK
    I am aware that when using Finder in List view, I can create a new folder by right-clicking on an empty row, and pressing 'New Folder'. However, when I happen to be browsing a folder with quite a lot of files (or just enough to invoke a scrollbar), there are no blank rows, and hence nowhere that I can right-click to create a new folder. This is not a big problem, I am just a whinger who likes consistency and find this frustrating. Yes, I am aware that I can press Shift + Cmd + N, or can simply change the Finder view. BUT, is there a way to do this within list view? Am I missing something obvious? Edit: oh, and I'm using Snow Leopard (version 10.6) :)

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  • How to erase a SSD to restore factory performance in Linux?

    - by Andy B
    Due to big performance issues with an mdraid-1 array I'd like to pull down from the array one of the devices (Samsung 840 Pro), erase it to restore factory performance and re-add it to the array. The reason I want to do this to one of the SSDs is because the poor performance seems to be related to one specific SSD out of the two (although they are the same brand, model and firmware ver). But how do I erase a SSD from Linux? I mention that hdparm indicates that both drives are frozen at this time. Maybe because they are part of an md array? Thanks in advance!

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  • Should I split my website into different servers

    - by Nyxynyx
    I have a website where a user uploads photos, the photos gets resized and thumbnailed, and stored on the server. At the same time, there are some INSERTS into a MySQL table regarding the photo uploaded (like description, user id etc). The site currently runs off a managed VPS, and I love the support it provides. However it is expensive to store the many small photos and the resizing and thumbnailing processes do cause spikes on the app performance. (Amazon S3 is pretty expensive, especially considering the costs for uploading many small files) Question: Will it be a good idea to move the image processing operations and image storage to another server which is an unmanaged dedicated server with a much lower cost/gb and keep the current VPS for its 24/7 support and hosting the webapp? Or should I move the entire site to the dedicated server? VPS Specs 16 cores 2.4GHz (E5620) 1GB memory 60GB Storage 3.5TB transfer $43/mth Managed (24/7) Dedicated Specs i3 2130 2 cores 3.4+ GHz 16 GB DDR3 2 x 1TB SATA2 storage 15 TB transfer $79/mth Unmanaged (Weekdays support) Software used Apache PHP MySQL Solr PostgreSQL ImageMagick

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  • IPv4 private address assignment

    - by helloworld922
    I'm working on a private network which uses static IPv4 addresses as well as DHCP addressing for the physical LAN network. At a previous company I worked at they would assign static addresses in the 10.*.*.* space and all DHCP/LAN addresses were assigned in the 192.168.*.* space. Both of these address spaces are defined in the IPv4 private address space and there were never any internal conflicts. From personal experience at home, school, at work, and pretty much any other machine I've dealt with extensively (Windows and a few Linux distros), the DHCP server would always by default choose an address from the 192.168.*.* address space. Now my question is can I rely on this behavior? Do DHCP servers always by default assign from the 192.168.*.* pool (or any pool other than the 10.*.*.* pool), leaving the 10.*.*.* pool free for private static addressing? If not, under what conditions might a DHCP server choose an address in the 10.*.*.* address space?

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