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  • Who keeps removing that file?

    - by mgerdts
    Over the years, I've had many times when some file gets removed and there's no obvious culprit.  With dtrace, it is somewhat easy to figure out:  #! /usr/sbin/dtrace -wqs syscall::unlinkat:entry /cleanpath(copyinstr(arg1)) == "/dev/null"/ {         stop();         printf("%s[%d] stopped before removing /dev/null\n", execname, pid);         system("ptree %d; pstack %d", pid, pid); } That script will stop the process trying to remove /dev/null before it does it.  You can allow it to continue by restarting (unstopping?) the command with prun(1) or killing it with kill -9.  If you want the command to continue automatically after getting the ptree and pstack output, you can add "; prun %d" and another pid argument to the system() call.

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  • Java Champion Dick Wall Explores the Virtues of Scala (otn interview)

    - by Janice J. Heiss
    In a new interview up on otn/java, titled “Java Champion Dick Wall on the Virtues of Scala (Part 2),” Dick Wall explains why, after a long career in programming exploring Lisp, C, C++, Python, and Java, he has finally settled on Scala as his language of choice. From the interview: “I was always on the lookout for a language that would give me both Python-like productivity and simplicity for just writing something and quickly having it work and that also offers strong performance, toolability, and type safety (all of which I like in Java). Scala is simply the first language that offers all those features in a package that suits me. Programming in Scala feels like programming in Python (if you can think it, you can do it), but with the benefit of having a compiler looking over your shoulder and telling you that you have the wrong type here or the wrong method name there.The final ‘aha!’ moment came about a year and a half ago. I had a quick task to complete, and I started writing it in Python (as I have for many years) but then realized that I could probably write it just as fast in Scala. I tried, and indeed I managed to write it just about as fast.”Wall makes the remarkable claim that once Java developers have learned to work in Scala, when they work on large projects, they typically find themselves more productive than they are in Java. “Of course,” he points out, “people are always going to argue about these claims, but I can put my hand over my heart and say that I am much more productive in Scala than I was in Java, and I see no reason why the many people I know using Scala wouldn’t say the same without some reason.”Read the interview here.

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  • Multiple Java EE Agents on Single Managed Server

    - by tina.wang
    A default JEE agent is created when you create domain, which is named as OracleDIAgent. 1. In Studio, duplicate the agent, change its name to genAgent, change the web application context to genagent. 2: Go to datasource of genAgent, drop all datasources.3: Generate server template. put the jar file under odi\common\templates\wls 4: Deploy this template by update the existing domain. Bring up the config.cmd, choose update existing domain. 5: Update the domain using the template that just generated. Go through the Configuration wizard. (I did not modify anything or configure anything here). 6: The wizard will give information says the deployment was successful. 7: Bring up the admin server and ODI_server1. 

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  • Chargeback and billing across public and private clouds

    - by llaszews
    Had a great conversation today regarding the need for metering, chargeback, and billing of cloud computing resources. The person I spoken with at a Fortune 1000 company increased the scope and magnitude of the issue of billing for cloud computing resources beyond what I had previously considered. I believed that doing any type of chargeback and billing for one public, private or hybrid installation was difficult. This person pointed out that the problem is even bigger in scope. The reality is many companies are using multiple public cloud vendors and have many different private cloud data centers. A customer may use AWS for some smaller public cloud applications, Salesforce.com (SaaS), Rackspace for IaaS, Savvis for colocation and a variety of Iaas and PaaS implementations for the private cloud. How does a company get a consolidated bill for all these different cloud environments? I am not sure their is an answer right now.

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  • ADF Faces Skin Editor - How to Work with It

    - by Shay Shmeltzer
    The ODTUG Kscop11 conference was a great success with lots of sessions about FMW running in a special track. I did several sessions and labs in the conference, and I thought it might be a good idea to at least give you a taste of what you might have missed. So here is most of what I demoed in my ADF Faces Skinning session (not all though - that session was 60 minutes long, and while everyone did end up going out of the building in the middle because of a fire drill for about 5 minutes, there was other things covered in the session as well). In the demo here you'll see how to generate new images and default color scheme, how to identify a component class with Firebug, how to skin a component, how to identify the global selector of a property, how to change fonts and how to change strings. By the way, for more on ADF Skinning you should also listen to the ADF Insider seminar that Frank Nimphius recorded on skinning, it will give you better understanding of the overall skinning process. P.S. in the demo I add an entry to the web.xml file which prevent ADF Faces from compressing the HTML that is generated. The entry is for org.apache.myfaces.trinidad.DISABLE_CONTENT_COMPRESSION  and I set it to true. This is very useful when you work on creating the skin, but don't forget to un-set it before you go production.

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  • How to deal with MySQL Connector/ODBC error "Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock'"

    - by user12653020
    I am sure many users run into a mysterious problem when perfectly working ODBC configurations started failing with errors like: Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' The above error message might be preceded with something like [nxDc[yQ]. At the same time odbc.ini specifies in its DSN different SOCKET=/tmp/mysql.sock or a TCP connection SERVER=<remote_host_or_ip>. The question is, what had happened that the ODBC driver started to ignore the DSN options? The clue lies in the corrupted string [nxDc[yQ], which actually was [UnixODBC][MySQL] with each 2nd symbol removed. This is the case of bad conversion from SQLCHAR to SQLWCHAR. The UnixODBC driver manager took a single-byte character string from the client application and tried to convert it into the wide (multi-byte) characters for the Unicode version of MyODBC driver: Initially the piece of the connection string was represented by 1-byte chars like: [S][E][R][V][E][R][=][m][y][h][o][s][t][;] after the bad conversion to wide chars (commonly 2-byte UTF-16) [SE][RV][ER][=m][yh][os][t;] instead of [S\0][E\0][R\0][V\0][E\0][R\0][=\0][m\0][y\0][h\0][o\0][s\0][t\0][;\0] Naturally, the MyODBC driver could not parse the bad string and tried to use the default connection type (SOCKET) with the default value (/var/lib/mysql/mysql.sock) Now we know what happened, but why it happened? In most cases it happened because of using ODBCManageDataSourcesQ4 utility or its older analog ODBCConfig. When registering ODBC drivers they put lots of additional options and one of these options badly affects the UnixODBC driver manager itself. The solution is simple - remove or comment out the option in odbcinst.ini file (it is empty by default) set for the driver: [MySQL ODBC 5.2.6 Driver] Description    = Driver         = /home/dbs/myodbc526/lib/libmyodbc5w.so Driver64       = /home/dbs/myodbc526/lib/libmyodbc5w.so Setup          = /home/dbs/myodbc526/lib/libmyodbc5S.so Setup64        = /home/dbs/myodbc526/lib/libmyodbc5S.so UsageCount     = 1 CPTimeout      = 0 CPTimeToLive   = 0 IconvEncoding  =  # <--------- remove this line Trace          = TraceFile      = TraceLibrary   = After applying this simple solution (remove the line with IconvEncoding = ) everything came to normal. Prior to removing that line I tried putting different encoding names there, but the result was not good, so I really don't know how to properly use it. Unfortunately, UnixODBC manuals say nothing about it. Therefore, removing this option was the only way to get things done.

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  • Kostenlose Openbooks: Handbuch zu Ubuntu GNU/Linux 12.04 LTS

    - by britta wolf
    Ab sofort steht das umfassende Handbuch zu Ubuntu GNU/Linux 12.04 LTS als kostenloses Openbook auf der Website von Galileo Computing zur Verfügung. Mit diesem Standardwerk lernt man alles Wissenswerte über die Linux-Distribution Ubuntu »Precise Pangolin« kennen. Das Buch überzeugt durch seine Themenvielfalt und Vollständigkeit. Von der Installation, der Benutzeroberfläche »Unity«, der Paketverwaltung über Optimierung, Programmierung, Migration und Kernelkompilierung bis hin zur Virtualisierung und Serverkonfiguration finden die Leser alle wichtigen Fragen in diesem über 1.000 Seiten starken Buch beantwortet. Darüber hinaus profitieren sie von mehr als 300 eigens gekennzeichneten Tipps und Tricks sowie von zahlreichen Praxisworkshops. Sowohl Einsteiger, erfahrene Anwender als auch Profis profitieren von diesem Handbuch. Die HTML-Version kann bequem im Browser gelesen werden. Das gedruckte Buch ist im Buchhandel erhältlich. Link zum Openbook: http://openbook.galileocomputing.de/ubuntu/ 

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  • Setting MTU on Exalogic

    - by csoto
    For many reasons, a system administrator may want to change the MTU settings of a server. But in a system like Exalogic which contains lots of interconnected nodes and other various components, it's important to understand how this applies to the different networks. For example, when bringing up bonding of InfiniBand an error like the following may be thrown: Bringing up interface bond1: SIOCSIFMTU: Invalid argument Both scripts ifcfg-ib0 and ifcfg-ib1 (from the /etc/sysconfig/network-scripts/ direectory) have MTU set to 65500, which is a valid MTU value only if all IPoIB slaves operate in connected mode and are configured with the same value, so the line below must be added to both network scripts and then restart the network: CONNECTED_MODE=yes By the way, an error of the form “SIOCSIFMTU: Invalid argument” indicates that the requested MTU was rejected by the kernel. Typically this would be due to it exceeding the maximum value supported by the interface hardware. In that case you must either reduce the MTU to a value that is supported or obtain more capable hardware. This problem has been seen when trying to modify the MTU using the ifconfig command, like the output of the example below: [root@elxxcnxx ~]# ifconfig ib1 mtu 65520 SIOCSIFMTU: Invalid argument It's important to insist that in most cases the nodes must be rebooted after the MTU size has been changed. Although in some circumstances it may work without a reboot, it is not how it is typically documented. Now, in order to achieve a reduced memory consumption and improve performance for network traffic received on IPoIB related interfaces, it is recommend to reduce the MTU value in interface configuration files for IPoIB related bonds from 65520 to 64000. The change needs to be made to interface configuration files under the /etc/sysconfig/network-scripts directory and applies to the interface configuration files for bonds over IPoIB related slave devices, for example /etc/sysconfig/network-scripts/ifcfg-bond1. However, keep in mind that the numeric portion of the interface filenames that corresponding to IPoIB interfaces is expected to vary across compute nodes and vServers and so cannot be relied upon to identify which interface files are for bonds are over IPoIB rather than EoIB related slave interfaces. To fix these MTU values to the recommended settings, there are very useful instructions and a script on the MOS Note 1624434.1, and it's applicable physical and virtual configurations of Exalogic. Regarding the recommended MTU value for EoIB related interfaces, its maximum appropriate value is 1500. If for some reason a vServer has been created with a higher value (set on the /etc/sysconfig/network-scripts/ifcfg-bond0 file), then it must be fixed. An error like the following could be thrown under this circumstance: [root@vServer ~]# service network restart ... Bringing up interface bond0:  SIOCSIFMTU: Invalid argument Also an error like the one below can be seen on the /var/log/messages file of the vServer: kernel: T5074835532 [mlx4_vnic] eth1:vnic_change_mtu:360: failed: new_mtu 64000 2026 The MOS Note 1611657.1 is very useful for this purpose.

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  • New Whitepaper: Sales Cloud Business Object Cheatsheet

    - by Richard Bingham
    Ever tried coding groovy in Application Composer and found it hard to remember the API names for the standard objects and their fields? To help we have created this short set of ERD-like diagrams for the most regularly used Business Objects with along with their key attributes. As a handy PDF we hope this quick-reference guide will make this easier and save you some time. Please let us know in the comments below if this is useful or any enhancements you'd like us to add.

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  • Tech Article: Tired of Null Pointer Exceptions? Use Java SE 8's Optional!

    - by Tori Wieldt
    A wise man once said you are not a real Java programmer until you've dealt with a null pointer exception. The null reference is the source of many problems because it is often used to denote the absence of a value. Java SE 8 introduces a new class called java.util.Optional that can alleviate some of these problems. In the tech article "Tired of Null Pointer Exceptions? Use Java SE 8's Optional!" Java expert Raoul-Gabriel Urma shows you how to make your code more readable and protect it against null pointer exceptions. Urma explains "The purpose of Optional is not to replace every single null reference in your codebase but rather to help design better APIs in which—just by reading the signature of a method—users can tell whether to expect an optional value. In addition, Optional forces you to actively unwrap an Optional to deal with the absence of a value; as a result, you protect your code against unintended null pointer exceptions." Learn how to go from writing painful nested null checks to writing declarative code that is composable, readable, and better protected from null pointer exceptions. Read "Tired of Null Pointer Exceptions? Use Java SE 8's Optional!"

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  • Questions Anyone?

    - by Kevin Smith
    I've been working with WebCenter Content for almost 9 years now and have a ton of topics rolling around my head that I'm sure would make excellent blog post once I find the time to write them up. Does anyone have any questions they would like answered? Like why does WCC do ...? How does this feature work? I can't seem to get this working? Post your question to the comments and if it is something on my list of topics I had planned on creating a blog post about I will move it to the top of the list.

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  • Application Virtualization has challenges

    - by llaszews
    information Week article discusses the challenges associated virtualizing applications in the cloud: Application Virtualization Challenges 'Golden images' quickly diverge from their pristine initial condition because of: 1. OS patches 2. Application updates 3. Configuration changes "Applications, once released into the wild, tend to quickly diverge from the golden image" "The difficulties face by developers and systems admins in deploying apps to the cloud are reminiscent of those encountered transitioning from mainframe to the client/server era"

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  • Siebel 2012-IP Release is now GA

    - by Richard Lefebvre
    The Siebel development team is pleased to announce the general availability of the highly anticipated 2012 Siebel Innovation Pack on 12/12/2012. The journey began last year as a concept at Open World that invigorated the Siebel customer base and partners across the globe, culminating in this 2012-IP release that delivers much valued usability enhancements on an existing release. Open UI and Siebel Mobile are the key innovations that are released as part of the 2012-IP on both 8.1.1.9 and the 8.2.2.2 releases. These innovations are a giant leap forward in facilitating Siebel usability while supporting multiple browsers and devices. Siebel Mobile released as part of the IP provide connected Mobile solutions that support key Horizontal Sales, Field Service, Life Sciences and Consumer Goods flows. See the Siebel Open UI Dada Sheet here.

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  • Java Magazine: Growing on Open

    - by Tori Wieldt
    The November/December issue of Java Magazine is now out, with several great Java stories, including: Growing on Open AgroSense provides an all-Java open source platform for sustainable farming and precision agriculture. An Engine for Big Data Hadoop uses Java for large-scale analytics. JavaFX in SpringStephen Chin shows you why to use the Spring framework on the client. JCP Executive Q&A: Mike MilinkovichThe Eclipse Foundation’s executive director assesses the state of Java and the JCP. Exploring Lambda Expressions for the Java Language and the JVMBen Evans, Martijn Verburg, and Trisha Gee help you get ready for lambda expressions in Java SE 8. Get Started with Java SE for Embedded Devices on Raspberry PiWe walk you through getting Linux and Java SE for Embedded Devices to run on the Raspberry Pi in less than an hour. Java NationGet the news from JavaOne 2012 in San Francisco. Java Magazine is a bi-monthly online publication. It includes technical articles on the Java language and platform; Java innovations and innovators; JUG and JCP news; Java events; links to online Java communities; and videos and multimedia demos. Subscriptions are free. Do you have feedback about Java Magazine? Send a tweet to @oraclejavamag.

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  • Fusion Learning Center News

    - by Richard Lefebvre
    The Fusion Learning Center portal now includes more than 1,600 learning assets. With so many assets, we have re-organized this portal slightly by introducing a new References section in the right lower corner, where we are providing quick links to the key assets. Furthermore, we have introduced a new Release Readiness section in the left navigation. Currently this points to the latest release; Release 4. We will be updating this section to also include the ability to stripe the assets by release. More to come on this later! New Assets and Uplifted Content include: The CRM Family Foundation webinar is updated to reflect the latest content CRM has also created two new Sales Positioning webinars: Contracts Solution Pitch and PRM Solution Pitch The Fusion Apps FAQ is updated - the changes can be found in the change log

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  • The JavaFX Community Site on Java.net

    - by Tori Wieldt
    Community activity surrounding JavaFX has been steadily growing, with tweets, blog posts, and projects increasing in number. We are pleased to announce that there is now a JavaFX community site on Java.net at the following URL: javafxcommunity.com  This site is an aggregator of JavaFX information, where you can find links to JavaFX blog posts, tweets, and other resources.  Gerrit Grunwald and Jim Weaver are the community leaders for this site, and they welcome your feedback on how to make the JavaFX Community site more useful to you! Learn more on Jim Weaver’s Rich-Client Java Blog. 

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  • Facial Recognition for Retail

    - by David Dorf
    My son decided to do his science project on how the brain recognizes faces.  Faces are so complicated and important that the brain has a dedicated area for just that purpose.  During our research, we came across some emerging uses for facial recognition in the retail industry. If you believe the movies, recognizing faces as they walk by a camera is easy for computers but that's not the reality.  Huge investments are being made by the U.S. government in this area, with a focus on airport security.  Now, companies like Eye See are leveraging that research for marketing purposes.  They do things like track eyes while viewing newspaper ads to see which ads get more "eye time."  This can help marketers make better placement and color decisions. But what caught my eye (that was too easy) was their new mannequins that watch shoppers.  These mannequins, being tested at European retailers like Benetton, watch shoppers that walk by and identify their gender, race, and age.  This helps the retailer better understand the types of customers being attracted to the outfit on the mannequin.  Of course to be most accurate, the software has pictures of the employees so they can be filtered out.  Since the mannequins are closer to the shoppers and at eye-level, they are more accurate than traditional in-ceiling LP cameras. Marketing agency RedPepper is offering retailers the ability to recognize loyalty shoppers at their doors using Facedeal.  For customers that have opted into the program, when they enter the store their face is recognized and they are checked in.  Then, as a reward, they are sent an offer on their smartphone. It won't be long before retailers begin to listen to shoppers are they walk the aisles, then keywords can be collected and aggregated to give the retailer an idea of what people are saying about their stores and products.  Sentiment analysis based on what's said or even facial expressions can't be far off. Clearly retailers need to be cautions and respect customer privacy.  That's why these technologies are emerging slowly.  But since the next generation of shoppers are less concerned about privacy, I expect these technologies to appear sporadically in the next five years then go mainstream.  Time will tell.

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  • Google Analytics: Why does "/" appear in goal funnel visualization?

    - by Lauren
    This is the goal funnel for checkout. Does anyone have any idea where the "/" is coming from? The cart page is at site: game on glove dot com (I don't want this stackoverflow page being indexed in google particularly well). Go to the site, click on the order button, make your selection, and click the button to enter the cart (it resolves to /Cart and /Shop-Cart). I believe I used the regular expression matching to match "cart". So why the "/" (I don't know what is causing the home page to reload when users are on the Cart page within a Colorbox lightbox where the only way back to home or "/" is to hit the exit button in the top right of the lightbox)? Here's my one guess for the former question but it doesn't seem likely: See the "check out with paypal" button? If you hovered over it, it does default to the home page which is what might be the "/"... but it really redirects the user to the paypal.com page so it shouldn't also load the home page.

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  • Don't miss Virtual Developer Day - All about ADF next week

    - by Shay Shmeltzer
    In case you haven't heard we are holding a free online virtual developer day next week - July 10th that you should attend - even if you think you already know ADF. First the registration link - http://bit.ly/fusiondev. While one of the tracks is aimed at developer who are relatively new to ADF - and cover ADF Faces, ADF Controller and a comparison of productivity with Forms and other tools - the two other tracks have great content on some topics that you might not be familiar with even if you already work with ADF. This include sessions about the upcoming ADF Mobile, The new ADF support in Eclipse and information about Application Life Cycle Management with ADF and JDeveloper. As well as sessions that will open your mind to the areas where ADF integrates with other Fusion Middleware Solutions such as ADF integration with BI, WebCenter and SOA. Most of the sessions are quite heavy on demos and you'll get a chance to interact with the presenters and ask questions during the live event. You should register even if you can't attend the live event - this way you'll get an email pointing you to the recorded sessions for on demand viewing. See you next week.

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  • Create a Loyalty Program That Sticks - Thursday 30 Minute Webcast

    - by Charles Knapp
    Loyalty programs don't necessarily translate into loyal or profitable customers. What are market leaders doing to retain customers? Webcast Alert: Live complimentary webcast, Creating a Holistic Loyalty Program That Sticks, on Thursday, 11/15 at 1:00-1:30 pm EST. Southwest Airlines joins 1to1 Media to share insights on developing loyalty programs that are focused on customer needs and preferences. Hope to see you there! 

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  • OSCON: Java and a Nice Discount

    - by Tori Wieldt
    Now in its 14th year, OSCON, O'Reilly's annual open source conference, will once again be in Portland, OR on July 16-20, 2012.  Join the world’s open source pioneers, builders, and innovators at the Oregon Convention Center for five intense days to learn about open development, challenge your assumptions, and fire up your brain.With 200+ speakers, 18 tracks, hundreds of technologies, and over 3,000 hackers in attendance, it's a place to learn and network. You’ll find practical tutorials, inspirational keynotes, and a wealth of information on open source languages, platforms, and development. OSCON includes whole track devoted to Java & the JVM, and the list of speakers is impressive. OSCON is where the serious thinkers and doers—and their favorite technologies—converge. And when the day’s sessions are over, join people just like you for some serious fun. Thanks to Java Magazine (you have subscribed to Java Magazine, right? If not, get your free digital subscription now!), you can register for OSCON and save 20% with code JAVAMAG.

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  • OIM 11g - Multi Valued attribute reconciliation of a child form

    - by user604275
    This topic gives a brief description on how we can do reconciliation of a child form attribute which is also multi valued from a flat file . The format of the flat file is (an example): ManagementDomain1|Entitlement1|DIRECTORY SERVER,EMAIL ManagementDomain2|Entitlement2|EMAIL PROVIDER INSTANCE - UMS,EMAIL VERIFICATION In OIM there will be a parent form for fields Management domain and Entitlement.Reconciliation will assign Servers ( which are multi valued) to corresponding Management  Domain and Entitlement .In the flat file , multi valued fields are seperated by comma(,). In the design console, Create a form with 'Server Name' as a field and make it a child form . Open the corresponding Resource Object and add this field for reconcilitaion.While adding , choose 'Multivalued' check box. (please find attached screen shot on how to add it , Child Table.docx) Open process definiton and add child form fields for recociliation. Please click on the 'Create Reconcilitaion Profile' buttton on the resource object tab. The API methods used for child form reconciliation are : 1.           reconEventKey =   reconOpsIntf.createReconciliationEvent(resObjName, reconData,                                                            false); ·                                    ‘False’  here tells that we are creating the recon for a child table . 2.               2.       reconOpsIntf.providingAllMultiAttributeData(reconEventKey, RECON_FIELD_IN_RO, true);                RECON_FIELD_IN_RO is the field that we added in the Resource Object while adding for reconciliation, please refer the screen shot) 3.    reconOpsIntf.addDirectBulkMultiAttributeData(reconEventKey,RECON_FIELD_IN_RO, bulkChildDataMapList);                 bulkChildDataMapList  is coded as below :                 List<Map> bulkChildDataMapList = new ArrayList<Map>();                   for (int i = 0; i < stokens.length; i++) {                            Map<String, String> attributeMap = new HashMap<String, String>();                           String serverName = stokens[i].toUpperCase();                           attributeMap.put("Server Name", stokens[i]);                           bulkChildDataMapList.add(attributeMap);                         } 4                  4.       reconOpsIntf.finishReconciliationEvent(reconEventKey); 5.       reconOpsIntf.processReconciliationEvent(reconEventKey); Now, we have to register the plug-in, import metadata into MDS and then create a scheduled job to execute which will run the reconciliation.

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  • Browser Alert -- cannot download links using Internet Explorer

    - by user554629
    Internet Explorer ( ie8, ie9 ) is mangling downloads from this blog. Links to files on this blog ( eg., dirstats ) are typically downloaded using browser:  R-click, SaveAs This works fine on Chrome, Firefox and Safari.  Internet Explorer is not handling the html reference to the file, and adds .html to the filename.   The file will be saved in an incorrect format.   Relatively harmless for a script file that is plain text, but binary files like obiaix.tar.gz , will be corrupted, and there is nothing you can do about it. "Don't get corrupted, get rid of cable  Internet Explorer, use firefox"  ( sorry, US TV advert reference ) The useful part of the compressed tar file is that you don't have to worry about Windows line-end characters corrupting the scripts, and you don't have to change execution permissions to get the scripts to work. dos2unix dirstats   chmod +x dirstats

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  • Four Easy Ways to Save a Rocky CRM Relationship

    - by Divya Malik
     Today, I am pleased to introduce our guest blogger Luke Christianson. Luke is  an Application Sales rep based out of Minneapolis, MN.  You can find him on LinkedIn and follow him on Twitter. In any relationship, sooner or later, the excitement fades away.  The honeymoon period gives way to the old routines you had, before you committed to each other and you eventually begin doing things apart from one another.  I’m not talking about a marriage…  Well, I guess I am.Commitment to a CRM tool and building a deep and lasting relationship is not much different than the basics of a traditional love story.  After your controlled CRM pilot program, and maybe the National Sales Meeting where you couldn’t escape those three wonderful letters, CRM, you will soon find that if you haven’t designed an environment where it’s going to enable your reps to make more money, the relationship is doomed.   . If you’re currently in a dysfunctional CRM relationship, here are 4 simple tips to re-engaging users and getting that spark back. Shadow a Sales Rep:   Chances are you can find out exactly what is preventing your sales reps from using the application by simply watching how they go about their day.  Sales reps are driven by money, not by additional administrative duties.  Your system needs to be setup so that they can get the information they need quickly, facilitate making key updates and run their business out of one easy-to-use application.  Increase your sales team’s productivity by 5% automatically:    Cancel the weekly forecast calls with your reps and require them update their opportunities in CRM.  Something else that I’ve seen work extremely well, is when you do Monthly or Quarterly reviews, do not let your sales reps bring anything into the room with them; no spreadsheets, notebooks, or computers.  Everything they need to tell you should be able to be put into CRM and fully accessible by the Sales Manager at any time.  Tool time:      Make sure the tools that you have selected meet both your short-term goals and your long term goals.   You need tools that can adapt like your business does.  You probably can’t wait two months for an update to a picklist value or for the addition of a simple workflow rule.  Do you feel the tools that are in place can create the experience you want for your users? and finally, if all else fails... Keep It Simple, Stupid:     Do you really need to require 15 fields to create an Opportunity?  Do you need to clutter the interface with different reports that don’t add daily value?  Most CRM systems on the market today are flexible enough today that your admin could clean up most of the unnecessary interface ‘noise’ in a few hours.  If they're not, see #3. Every strong relationship can be tedious at times, you’ll fight and eventually make amends, you may even threaten to upgrade to a newer model…  But be patient and think about what you want to achieve and you’ll find a partner for life.

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