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  • Difference between LiveCD, LiveUSB, full-install, and persistence?

    - by Jay
    I am currently running Ubuntu as a guest vm on a Win 7 host via VirtualBox, but I would like to have a portable version of Ubuntu when I am not using my laptop. I am unsure as to the difference between the following: 1)LiveCD with persistence; 2)LiveCD without persistence; 3)LiveUSB with persistence; 4)LiveUSB without persistence; 5)Full-install. I have a USB flash drive (32GB), and I also have empty DVDs lying around. I know that persistence means that data can be saved, but I am unsure as to which option to choose. What is the difference between a LiveUSB and a full-install on a USB thumbdrive and why would I want to pick one over the other? Thanks for any help.

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  • Can't boot into windows7 after installling Ubuntu-12.04 (LTS) on HP 6735s laptop 12.04

    - by Dimeji
    I installed Ubuntu-12.04 (LTS) through a USB drive and when it's done i cant load Windows 7 (Loader)(on/dev/sda1) in GRUB. When I select that, it displays a black screen and then returns to GRUB but i'm still able to boot into 12.04. Help me to solve this, I installed Boot-repair,I checked reinstall grub in the main option tab and checked place boot flag on sda1 windows7 in other options tab , re booted and it wasnt working this is was bootinfo summary http://paste.ubuntu.com/1206875/, i also tried sudo grub-install "(hd0)" sudo update-grub in the terminal and i gave me found Windows 7 (loader) on /dev/sda1 and rebooted but i still wasnt able to boot into windows 7, this is my bootinfoo summary after i typed those two commands http://pastebin.ubuntu.com/1206955/ please help me,I'm at wits end thanks Dimeji

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  • What Is the Purpose of the “Do Not Cover This Hole” Hole on Hard Drives?

    - by Jason Fitzpatrick
    From tiny laptop hard drives to beefier desktop models, traditional disk-based hard drives have a very bold warning on them: DO NOT COVER THIS HOLE. What exactly is the hole and what terrible fate would befall you if you covered it? Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-drive grouping of Q&A web sites. How Hackers Can Disguise Malicious Programs With Fake File Extensions Can Dust Actually Damage My Computer? What To Do If You Get a Virus on Your Computer

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  • Freeing disk space on Ubuntu to use in Windows

    - by Alex
    I have 250Gb drive on a laptop, which has Windows 7 on a 122Gb ntfs partition (which has a "boot" flag on it) and Ubuntu 12.04.1 on a 110Gb extended partition, of which the root ext4 partition is 108Gb and the swap is 1.74Gb. You can see everything in the screenshot below. My question is: I want to diminish the size of the linux root partition and then use that space to increase the windows partition. How do I do that? Also, is it possible to increase the size of the swap partition and not do any damage? If so, how? I'm using GParted, and i'd say i'm pretty confident with it. Screenshot of my partitions

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  • Using portable Mode for true crypt for crypting Portable HDD , USB etc

    - by Gaurav_Java
    I was wondering how to encrypt my external HDD so that my data would be safe AND accessible from any OS platform (Windows and Linux). So I went through many posts and forums and found out the best thing was to use true crypt. I went along with this post and encrypt my USB drive. When inserted that, Windows didn't recognize it. Then I followed another post that said to install truecrypt. The thing is : How can i use traveler disk setup in Ubuntu (Option not found)? Install truecrypt in USB so that i can *mount my USB or HDD on any other OS? If there is no solution for the upper two, then is there any other software which I can use to encrypt an USB device so that it can be accessed from any OS?

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  • HTG Explains: What’s a Browser User Agent?

    - by Chris Hoffman
    Your browser sends its user agent to every website you connect to. We’ve written about changing your browser’s user agent before – but what exactly is a user agent, anyway? A user agent is a “string” – that is, a line of text – identifying the browser and operating system to the web server. This sounds simple, but user agents have become a mess over time. How To Customize Your Wallpaper with Google Image Searches, RSS Feeds, and More 47 Keyboard Shortcuts That Work in All Web Browsers How To Hide Passwords in an Encrypted Drive Even the FBI Can’t Get Into

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  • Improving Plant Reliability and Uptime with Oracle Asset Lifecycle

    Successful factories around the world leverage information to drive their production and supply chains. New tools are available today to further catapult the data collection, analysis, contextualization and collaboration to the various stakeholders involved in the manufacturing process. Oracle Manufacturing Operations Center (MOC) addresses the factory's need for accurate and timely information about product and process quality, insight into shop floor operations, and performance of production assets. It solves the complex problem of connecting fragmented disconnected shop floor data to the business context of your ERP and provides the solid foundation for running Continuous Improvement (CI) programs such as Lean and Six Sigma.

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  • Google I/O 2012 - OAuth 2.0 for Identity and Data Access

    Google I/O 2012 - OAuth 2.0 for Identity and Data Access Ryan Boyd Users like to keep their data in one place on the web where it's easily accessible. Whether it's YouTube videos, Google Drive files, Google contacts or one of many other types of data, users need a way to securely grant applications access to their data. OAuth is the key web standard for delegated data access and OAuth 2.0 is the next-generation version with additional security features. This session will cover the latest advances in how OAuth can be used for data access, but will also dive into how you can lower the barrier to entry for your application by allowing users to login using their Google accounts. You will learn, through an example written in Python, how to use OAuth 2.0 to incorporate user identity into your web application. Best practices for desktop applications, mobile applications and server-to-server use cases will also be discussed. From: GoogleDevelopers Views: 11 1 ratings Time: 58:56 More in Science & Technology

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  • Ubuntu One Installation error - W:Failed to fetch cdrom://Ubunto 12.04.2 LTS_Precise

    - by Chuck J
    W:Failed to fetch cdrom://Ubunto 12.04.2 LTS_Precise Pangolin_-Release amd64(20130213)/dists/precise/main/binary-i386/Packages Please use apt-cdrom to make this CD-ROM recognized by APT.apt-get update cannont be used to add new CD-ROMs, W:Failed to fetch cdrom://Ubuntu 12.04.02 LTS_Precise Pangolin_-Release amd64(201302213)/dists/precise/restriced binary-i386/Packages Please use apt-cdrom to make this CD-ROM recognized by APT.-get update connot be used to add new CD-ROMs, E:Some index files failed to download they have been ignored, or old ones used instead. Yes my laptop CD-ROM is not working, and I ASSUME that has something to do with this install not working. I don't want to have to fix my CD-ROM drive to get this to install, and my BIOS does not support disabling it... Any idea's?

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  • The Best of CES (Consumer Electronics Show) in 2011

    - by Justin Garrison
    This year, How-To Geek’s own Justin was on-site at the Consumer Electronics Show in Las Vegas, where every gadget manufacturer shows off their latest creations, and he was able to sit down and get hands-on with most of them. Here’s the best of the bunch. Make sure to also check out our list of the Worst of CES 2011, where we covered the gadgets that just didn’t make the cut Latest Features How-To Geek ETC HTG Projects: How to Create Your Own Custom Papercraft Toy How to Combine Rescue Disks to Create the Ultimate Windows Repair Disk What is Camera Raw, and Why Would a Professional Prefer it to JPG? The How-To Geek Guide to Audio Editing: The Basics How To Boot 10 Different Live CDs From 1 USB Flash Drive The 20 Best How-To Geek Linux Articles of 2010 Arctic Theme for Windows 7 Gives Your Desktop an Icy Touch Install LibreOffice via PPA and Receive Auto-Updates in Ubuntu Creative Portraits Peek Inside the Guts of Modern Electronics Scenic Winter Lane Wallpaper to Create a Relaxing Mood Access Your Web Apps Directly Using the Context Menu in Chrome The Deep – Awesome Use of Metal Objects as Deep Sea Creatures [Video]

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  • Oracle Delivers Latest Release of Oracle Enterprise Manager 12c

    - by Scott McNeil
    Richer Service Catalog for Database and Middleware as a Service; Enhanced Database and Middleware Management Help Drive Enterprise-Scale Private Cloud Adoption News Summary IT organizations are adopting private clouds as a stepping-stone to business-driven, self-service IT. Successful implementations hinge on the ability to efficiently deploy and manage cloud services at enterprise scale. Having a complete cloud management solution integrated with an enterprise-class technology stack is a fundamental requirement for IT. Oracle Enterprise Manager 12c Release 4 meets that requirement by helping businesses become more agile and responsive, while reducing cost, complexity, and risk. News Facts Oracle Enterprise Manager 12c Release 4, available today, lets organizations rapidly adopt Oracle-based, enterprise-scale private clouds. New capabilities provide advanced technology stack management, secure database administration, and enterprise service governance, enabling Oracle customers and partners to maximize database and application performance and drive innovation using self-service IT platforms. The enhancements have been driven by customers and the growing Oracle Enterprise Manager Ecosystem, comprised of more than 750 Oracle PartnerNetwork (OPN) Specialized partners. Oracle and its partners and customers have built over 140 plug-ins and connectors for Oracle Enterprise Manager. Watch the video highlights. Automation for Broader Cloud Services Oracle Enterprise Manager 12c Release 4 allows for a rapid enterprise-wide adoption of database, middleware and infrastructure services in the private cloud, driven by an enhanced API-enabled service catalog. The release features “push button” style provisioning of complete environments such as SOA and Oracle Active Data Guard, and fast data cloning that enables rapid deployment and testing of enterprise applications. Out-of-the-box capabilities to detect data and configuration vulnerabilities provide enhanced cloud service governance along with greater operational control through a flexible and extensible showback mechanism. Enhanced Database Management A new performance warehouse enables predictive database diagnostics and trend analysis and helps identify database problems before they occur. New enterprise data-governance capabilities enhance security by helping systematically discover and protect sensitive data. Step-by-step orchestration of upgrades with the ability to rollback changes enables faster adoption of Oracle Database 12c. Expanded Fusion Middleware Management A new consolidated view of Oracle Fusion Middleware 12c deployments with a guided management capability lets administrators apply best management practices to diverse middleware environments and identify performance issues quickly. A Java VM Diagnostics as a Service feature allows governed access to diagnostics data for IT workers across multiple disciplines for accelerated DevOps resolutions of defects and performance optimization. New automated provisioning for SOA lets middleware administrators perform mass SOA provisioning with ease. Superior Enterprise-Grade Management Private roles and preferred credentials have been added to Oracle Enterprise Manager to provide additional fine-grained security for organizations with complex access control requirements. A new security console provides a single point of control for managing the security of Oracle Enterprise Manager environments. Support for the latest industry standard SNMP v3 protocol, including encryption, enables more secure heterogeneous management. “Smart monitoring” adapts to observed environmental changes and adds self-management capabilities to help Oracle Enterprise Manager run at peak performance, while demanding less IT supervision. Supporting Quotes “Lawrence Livermore National Laboratory has a strong tradition of technology breakthroughs and leadership. As a member of Oracle’s Customer Advisory Board for Oracle Enterprise Manager, we have consistently provided feedback and guidance in the areas of enterprise-scale cloud, self-diagnosability, and secure administration for the product,” said Tim Frazier, CIO, NIF and Photon Sciences, Lawrence Livermore National Laboratory. “We intend to take advantage of the Release 4 features that support enterprise-scale availability and fine-grained security capabilities for private cloud deployments.” “IDC's most recent CloudTrack survey shows that most enterprises plan to adopt hybrid cloud architectures over the next three years,” said Mary Johnston Turner, Research Vice President, Enterprise System Management Software, IDC. “These organizations plan to deploy a wide range of workloads into cloud environments including mission critical database and middleware services that require high levels of fault tolerance and disaster recovery. Such capabilities were traditionally custom configured for each application but cloud offers the possibility to incorporate such properties within the service definition, enabling organizations to adopt cloud without compromise. With the latest release of Oracle Enterprise Manager 12c, Oracle is providing customers with an out-of-the-box experience for delivering highly-resilient cloud services for databases and applications.” “Since its inception, Oracle has been leading the way in innovative, scalable and high performance solutions for the enterprise. With this release of Oracle Enterprise Manager, we are extending this leadership by providing enterprise-scale capabilities for planning, delivering, and managing private clouds. We call this ‘zero-to-cloud – accelerated.’ These enhancements help our customers to expedite their adoption of cloud computing and prepares them for the next generation of self-service IT,” said Prakash Ramamurthy, senior vice president of Systems and Cloud Management at Oracle. Supporting Resources Oracle Enterprise Manager 12c Video: Cerner Delivers High Performance Private Cloud Video: BIAS Achieves Outstanding Results with Private Cloud Press Release Stay Connected: Twitter | Facebook | YouTube | Linkedin | Newsletter Download the Oracle Enterprise Manager 12c Mobile app

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  • Data, Log and Temp file placement

    - by jchang
    First especially for all the people with SAN storage, drive letters are of no consequence. What matters is the actual physical disk layout. Forget capacity, pay attention to the number of spindles supporting each RAID group. If the RAID group is shared with other application, make sure there the SLA guarantees read and write latency. One very large company conducted a stress test in the QA environment. The SAN admin carved the LUNs from the same pool of disks as production, but thought he had a really...(read more)

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  • Did "sudo dconf reset -f /org/compiz". Now ccsm settings ignored

    - by bshanks
    I executed: sudo dconf reset -f /org/compiz Now changing settings in CompizConfig Settings Manager (ccsm) has no effect. For example, changing the number of desktops has no effect. I tried purging and reinstalling ccsm but it didn't help. Incidentally, where is the documentation for this sort of thing (which documentation specifies where Unity and Compiz store config settings?)? And where does dconf store things? And where is dconf's documentation? http://dag.wieers.com/home-made/dconf/dconf.1.html says nothing about the 'reset' command, and it says it stores things in /var/log/dconf, but nothing was there. Are there two things named 'dconf'? I would actually like to just put things back to where they were before I executed sudo dconf reset. I have a backup of my hard drive available, I just need to know which files to rollback. I tried rolling back the .config, .gconf, and .cache directories, to no avail. I'm using 12.04.

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  • Talend Enterprise Data Integration overperforms on Oracle SPARC T4

    - by Amir Javanshir
    The SPARC T microprocessor, released in 2005 by Sun Microsystems, and now continued at Oracle, has a good track record in parallel execution and multi-threaded performance. However it was less suited for pure single-threaded workloads. The new SPARC T4 processor is now filling that gap by offering a 5x better single-thread performance over previous generations. Following our long-term relationship with Talend, a fast growing ISV positioned by Gartner in the “Visionaries” quadrant of the “Magic Quadrant for Data Integration Tools”, we decided to test some of their integration components with the T4 chip, more precisely on a T4-1 system, in order to verify first hand if this new processor stands up to its promises. Several tests were performed, mainly focused on: Single-thread performance of the new SPARC T4 processor compared to an older SPARC T2+ processor Overall throughput of the SPARC T4-1 server using multiple threads The tests consisted in reading large amounts of data --ten's of gigabytes--, processing and writing them back to a file or an Oracle 11gR2 database table. They are CPU, memory and IO bound tests. Given the main focus of this project --CPU performance--, bottlenecks were removed as much as possible on the memory and IO sub-systems. When possible, the data to process was put into the ZFS filesystem cache, for instance. Also, two external storage devices were directly attached to the servers under test, each one divided in two ZFS pools for read and write operations. Multi-thread: Testing throughput on the Oracle T4-1 The tests were performed with different number of simultaneous threads (1, 2, 4, 8, 12, 16, 32, 48 and 64) and using different storage devices: Flash, Fibre Channel storage, two stripped internal disks and one single internal disk. All storage devices used ZFS as filesystem and volume management. Each thread read a dedicated 1GB-large file containing 12.5M lines with the following structure: customerID;FirstName;LastName;StreetAddress;City;State;Zip;Cust_Status;Since_DT;Status_DT 1;Ronald;Reagan;South Highway;Santa Fe;Montana;98756;A;04-06-2006;09-08-2008 2;Theodore;Roosevelt;Timberlane Drive;Columbus;Louisiana;75677;A;10-05-2009;27-05-2008 3;Andrew;Madison;S Rustle St;Santa Fe;Arkansas;75677;A;29-04-2005;09-02-2008 4;Dwight;Adams;South Roosevelt Drive;Baton Rouge;Vermont;75677;A;15-02-2004;26-01-2007 […] The following graphs present the results of our tests: Unsurprisingly up to 16 threads, all files fit in the ZFS cache a.k.a L2ARC : once the cache is hot there is no performance difference depending on the underlying storage. From 16 threads upwards however, it is clear that IO becomes a bottleneck, having a good IO subsystem is thus key. Single-disk performance collapses whereas the Sun F5100 and ST6180 arrays allow the T4-1 to scale quite seamlessly. From 32 to 64 threads, the performance is almost constant with just a slow decline. For the database load tests, only the best IO configuration --using external storage devices-- were used, hosting the Oracle table spaces and redo log files. Using the Sun Storage F5100 array allows the T4-1 server to scale up to 48 parallel JVM processes before saturating the CPU. The final result is a staggering 646K lines per second insertion in an Oracle table using 48 parallel threads. Single-thread: Testing the single thread performance Seven different tests were performed on both servers. Given the fact that only one thread, thus one file was read, no IO bottleneck was involved, all data being served from the ZFS cache. Read File ? Filter ? Write File: Read file, filter data, write the filtered data in a new file. The filter is set on the “Status” column: only lines with status set to “A” are selected. This limits each output file to about 500 MB. Read File ? Load Database Table: Read file, insert into a single Oracle table. Average: Read file, compute the average of a numeric column, write the result in a new file. Division & Square Root: Read file, perform a division and square root on a numeric column, write the result data in a new file. Oracle DB Dump: Dump the content of an Oracle table (12.5M rows) into a CSV file. Transform: Read file, transform, write the result data in a new file. The transformations applied are: set the address column to upper case and add an extra column at the end, which is the concatenation of two columns. Sort: Read file, sort a numeric and alpha numeric column, write the result data in a new file. The following table and graph present the final results of the tests: Throughput unit is thousand lines per second processed (K lines/second). Improvement is the % of improvement between the T5140 and T4-1. Test T4-1 (Time s.) T5140 (Time s.) Improvement T4-1 (Throughput) T5140 (Throughput) Read/Filter/Write 125 806 645% 100 16 Read/Load Database 195 1111 570% 64 11 Average 96 557 580% 130 22 Division & Square Root 161 1054 655% 78 12 Oracle DB Dump 164 945 576% 76 13 Transform 159 1124 707% 79 11 Sort 251 1336 532% 50 9 The improvement of single-thread performance is quite dramatic: depending on the tests, the T4 is between 5.4 to 7 times faster than the T2+. It seems clear that the SPARC T4 processor has gone a long way filling the gap in single-thread performance, without sacrifying the multi-threaded capability as it still shows a very impressive scaling on heavy-duty multi-threaded jobs. Finally, as always at Oracle ISV Engineering, we are happy to help our ISV partners test their own applications on our platforms, so don't hesitate to contact us and let's see what the SPARC T4-based systems can do for your application! "As describe in this benchmark, Talend Enterprise Data Integration has overperformed on T4. I was generally happy to see that the T4 gave scaling opportunities for many scenarios like complex aggregations. Row by row insertion in Oracle DB is faster with more than 650,000 rows per seconds without using any bulk Oracle capabilities !" Cedric Carbone, Talend CTO.

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  • Corrupted 7z file

    - by KI4JGT
    I recently wanted to try out Fedora. So I transfered all my files to it via USB. Then I got frustrated with it, placed all my files in a 7z archive and then copied them back to the drive. Now, every time I try to open the archive, "an error occurred while loading the archive" Thanks for your help [edit] There is no password on the archive. ls -alF file.7z -rw-r--r-- 1 jesse jesse 2422670837 Nov 3 22:58 file.7z 7z t file.7z 7-Zip [64] 9.20 Copyright (c) 1999-2010 Igor Pavlov 2010-11-18 p7zip Version 9.20 (locale=en_US.UTF-8,Utf16=on,HugeFiles=on,4 CPUs) Processing archive: jesse.7z Error: Can not open file as archive $ 7z l file.7z | head -15 7-Zip [64] 9.20 Copyright (c) 1999-2010 Igor Pavlov 2010-11-18 p7zip Version 9.20 (locale=en_US.UTF-8,Utf16=on,HugeFiles=on,4 CPUs) Error: jesse.7z: Can not open file as archive Errors: 1

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  • Can't install Ubuntu on a Z68xP-UD3p board

    - by Carl
    I have tried to install Ubuntu version 10, 11 and 12 64 bit on my Gigabyte Z68XP-UD3P motherboard using live CD and placing the DVD in the drive and starting the machine. When I go to install Ubuntu I get a dark screen and no text at all. When I go with Live CD I reboot and then I go right into the install from the boot menu and still get darkness. Nothing appears. I have a i7 intel CPU with Nvida Gefore GTX 560 Ti video board.

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  • Project Kapros: A Custom-Built Workstation Featuring an In-Desk Computer

    - by Jason Fitzpatrick
    While we’ve seen our fair share of case mods, it’s infrequent we see one as polished and built-in as this custom built work station. What started as an IKEA Galant desk, ended as a stunningly executed desk-as-computer build. High gloss paint, sand-blasted plexiglass windows, custom lighting, and some quality hardware all come together in this build to yield a gorgeous setup with plenty of power and style to go around. Hit up the link below for a massive photo album build guide detailing the process from start to finish. Project Kapros: IKEA Galant PC Desk Mod [via Kotaku] How to Stress Test the Hard Drives in Your PC or Server How To Customize Your Android Lock Screen with WidgetLocker The Best Free Portable Apps for Your Flash Drive Toolkit

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  • Who organizes your Matlab code?

    - by KE
    After reading How to organize MATLAB code?, I had a follow up question. If you work in a group of Matlab programmers, who enforces the organization of the shared Matlab code and project matfiles? For example do you have a dedicated Matlab IT person, or does the most senior programmer issue guidelines that everyone must follow, or does everyone agree to follow a system? In my small group, each person has their own 'system'. Matlab code and project matfiles are either piled into a shared drive or tucked away on people's own computers. Hard to recreate work done by another person, or even to locate their code. There were lots of good suggestions on how to get organized. But it seems like someone has to make the trains run on time. Who does it in your group?

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  • Installing on a mac without a CD burner or USB boot

    - by Rafael
    I am new to Ubuntu, i installed it in an old PC and now it works GREAT!!! My Macbook pro has a glitch and refuses to run Mac OS X, so i installed Windows, and i really want Ubuntu since Windows is not for me. Here's the problem(s) my drive only READS DVDs, if i put a blank in it, it will ignore it and my mac has the updated EFI, so no booting from a USB connected device! I also tried Wubi, but then i cant make it a FULL partition and get rid of windows!!! Thank you!

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  • Ubuntu 11.10 on MacBook Air 2011 - problems with drivers

    - by RankoR
    I had just installed Ubuntu 11.10 on my MacBook Air, and have a lot of problems. I used this tutorial, after executing script and rebooting some problems were solved, but now I have completely not working touchpad, keyboard & screen backlight works incorrect (screen brightness is not 100%, but it is 100% in settings, keyboard backlight turns on/off randomly). How to fix it? P. S. Script said that it's no such file or directory for some .icc file. Google says, that I should copy it from Mac OS X drive, but I completely replaced it with Ubuntu.

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  • Google I/O 2012 - Designing for the Other Half: Sexy Isn't Always Pink

    Google I/O 2012 - Designing for the Other Half: Sexy Isn't Always Pink Leah Busque, Sepideh Nasiri, Jess Lee, Tracy Chou, Margaret Wallace Women control 80 percent of consumer spending and drive the majority of user activity on many of the largest social networks. Female gamers over 55 spend the most time online gaming among any demographic. Are you thinking about how your product or business is attracting and engaging women? Hear from our panel on the technologies winning over female users that aren't so pink. From: GoogleDevelopers Views: 15 1 ratings Time: 59:33 More in Science & Technology

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  • Floppy Autoloader Automatically Archives Thousands of Floppies

    - by Jason Fitzpatrick
    The thought of hand loading 5,000 floppy disks is more than enough to drive an inventive geek to create a better alternative–like this automated floppy disk archiver. DwellerTunes has several crates of floppy disks that contain old Amiga software and related material, personal programming projects, personal documents, and more. Realistically there’s no way he could devout time to hand loading and archiving thousands upon thousands of floppy disks so he built a automatic loader that accepts stacks of several hundred floppy disks at time. The loader not only loads and archives the floppy disks, but it photographs the label of each disk so that each archive includes a picture of the original label. Watch the video above to see it in action and then hit up the link below for more information. Converting All My Amiga Disks [DwellerTunes via Make] How to Own Your Own Website (Even If You Can’t Build One) Pt 2 How to Own Your Own Website (Even If You Can’t Build One) Pt 1 What’s the Difference Between Sleep and Hibernate in Windows?

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  • 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

    - by Tuula Fai
    Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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  • Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder?

    - by Jason Fitzpatrick
    If you’re currently using any 64-bit version of Windows you may have noticed there are two “Program Files” folders, one for 64-bit and one for 32-bit apps. Why does Windows need to sub-divide them? Read on to see why. Today’s Question & Answer session comes to us courtesy of SuperUser—a subdivision of Stack Exchange, a community-drive grouping of Q&A web sites. Why Does 64-Bit Windows Need a Separate “Program Files (x86)” Folder? Why Your Android Phone Isn’t Getting Operating System Updates and What You Can Do About It How To Delete, Move, or Rename Locked Files in Windows

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  • Wireless icon shows grey box

    - by donald
    Hello I am running kubuntu 13.10. I had to install using the server disk and did a upgrade to the desktop version to enable full disk encryption using multiple drives. For some weird reason when I move my mouse over to the wireless icon which has an red circle and a line through it, up pops a grey box with nothing in it. This stops me from chosing which ssid's I can connect to. Ubuntu has the drive for my wirless card and it is working verified using #lspci | grep Network Centrino Wireless-N 2230 I am connected to my network from the install wizard but I need to be able to choose which networks. Please help.

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