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  • Why don't we use dynamic (server-side generated) CSS?

    - by ern0
    As server-side generated HTML is trivial (and it was the only way to make dynamic webpages before AJAX), server-side generated CSS is not. Actually, I've never seen it. There are CSS compilers, but they generate CSS files which can be used as static. Technically, it requires no special libraries, the HTML style tag should reference to the PHP(/ASP/whatever) templater script instead of the static CSS file, and the script should send out CSS content-type header - that's all. Does it have cache problems? I don't think so. The script should send out no-cache etc. headers. Is it problem for designers? No, they should edit the CSS template (as they edit the HTML template). Why we don't use dynamic CSS generators? Or if there's any, please let me know.

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  • iPhone site optimization: Custom viewport size

    - by Brandon Durham
    I've got a site that should max out a 575px on the iphone and wanted to know what the best method is for defaulting the viewport to this size. Currently I am using this meta tag: <meta name="viewport" content="width=575; user-scalable=no;"> This displays some odd behavior in that it loads fully zoomed out and then, once the page is loaded, zooms in to 575. What are the best methods to ensure that my site will surely display at 575px wide in mobile browsers?

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  • Setting up page goals in Analytics when using progressive enhancement to load content using jquery .load

    - by sam
    I'm using jQuery .load to load content in from other pages into my homepage, so that Google can still see whats going on I've made the <a> tags go to the pages but over ride them in the JavaScript so instead of going the that page it just loads in the content from that page to the main page. Normaly I would just make the page /contact.html a goal. Can I still get it to work as a goal if the content is being loaded in? Can I do something like when the user clicks <a href="contact.html" id="load-contact">contact</a> it logs the clicking of the <a> tag as a goal, rather than the actaul page being visited?

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  • How can I switch memory modules to 1600 Mhz?

    - by Salvador
    Some months ago I bought 4 Memory modules of 4GB DDR3 1600 KINGSTON HYPERX. The official Kingston manual says: *This module has been tested to run at DDR3-1600 at a low latency timing of 9-9-9-27 at 1.65V.The SPD is programmed to JEDEC standard latency DDR3-1333 timing of 9-9-9. I cannot find which is the real speed of my memory modules. I normally get from several tools that the real speed is 1333 Mhz srs@ubuntu:~$ sudo dmidecode -t memory # dmidecode 2.9 SMBIOS 2.6 present. Handle 0x005D, DMI type 16, 15 bytes Physical Memory Array Location: System Board Or Motherboard Use: System Memory Error Correction Type: None Maximum Capacity: 32 GB Error Information Handle: 0x005F Number Of Devices: 4 Handle 0x005C, DMI type 17, 28 bytes Memory Device Array Handle: 0x005D Error Information Handle: 0x0060 Total Width: 64 bits Data Width: 64 bits Size: 4096 MB Form Factor: DIMM Set: None Locator: ChannelA-DIMM0 Bank Locator: BANK 0 Type: <OUT OF SPEC> Type Detail: Synchronous Speed: 1333 MHz (0.8 ns) Manufacturer: Kingston Serial Number: 07288F23 Asset Tag: 9876543210 Part Number: 9905403-439.A00LF How can I switch memory modules to 1600 Mhz?

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  • Oracle ADF Mobile is Here!

    - by Dana Singleterry
    Oracle ADF Mobile is production today! The full press release is now available. Oracle ADF Mobile is "An HTML5 & Java Based Framework for Developing Mobile Applications". Check out the Oracle Technology Network ADF Mobile homepage for all the details. Additional links to assist with your ADF Mobile Development include: Oracle® Fusion Middleware Mobile Developer's Guide for Oracle Application Development Framework 11g Release 2 (11.1.2.3.0) ADF Mobile Framework Tag Library Oracle Fusion Middleware Java API Reference for Oracle ADF Mobile A couple of blogs to follow with ADF Mobile demos can be found here: Oracle ADF Mobile - Develop iOS and Android Mobile Applications with Oracle ADF Developing with Oracle ADF Mobile and ADF Business Components Backend

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  • Is it true that the Google Spider gives the most relevance of a search result to the first 68 characters of the <title>?

    - by leeand00
    I am reading documentation about my CMS and it states that an HTML page <title> tag is really important in SEO. It states that the Google Spider gives the most relevance to the first 68 characters of a site title. (68 characters being the number of characters that Google will display in it's search engine result pages,) Can anyone verify this is still true? I read in The Information Diet that content farms were getting too good at gaming Google's algorithm for collecting and posting SERPs and so google had to change the search algorithm.

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  • Adventures in Scrum: Lesson 1 &ndash; The failed Sprint

    - by Martin Hinshelwood
    I recently had a conversation with a product owner that wanted to have the Scrum team broken up into smaller units so that less time was wasted on the Scrum Ceremonies! Their complaint was around the need in Scrum to have the entire “Team” (7+-2) involved in the sizing of the work during the “Sprint Planning Meeting”.  The standard flippant answer of all Scrum professionals, “Well that's not Scrum”, does not get you any brownie points in these situations. The response could be “Well we are not doing Scrum then” which in turn leads to “We are doing Scrum…But, we have split the scrum team into units of 2/3 so that they can concentrate on a specific area of work”. While this may work, it is not Scrum and should not be called so… It is just a form of Agile. Don’t get me wrong at this stage, there is nothing wrong with Agile, just don’t call it Scrum. The reason that the Product Owner wants to do this is that, in effect, through a number of miscommunications and failings in our implementation of Scrum, there was NO unit of potentially Shippable software at the end of the first sprint. It does not matter to them that most Scrum teams will fail the first Sprint, even those that are high performing teams. Remember it is the product owners their money! We should NOT break up scrum teams into smaller units for the purpose of having less people tied up in the Scrum Ceremonies. The amount of backlog the Team selects is solely up to the Team… Only the Team can assess what it can accomplish over the upcoming Sprint. - Scrum Guide, Scrum.org The entire team must accept the work and in order to understand what they can accept they must be free to size it as a team. This both encourages common understanding and increases visibility on why team members think a task is of a particular size. This has the benefit of increasing the knowledge of the entire team in the problem domain. A new Team often first realizes that it will either sink or swim as a Team, not individually, in this meeting. The Team realizes that it must rely on itself. As it realizes this, it starts to self-organize to take on the characteristics and behaviour of a real Team. - Scrum Guide, Scrum.org This paragraph goes to the why of having the whole team at the meeting; The goal of Scrum it to produce a unit of potentially shippable software at the end of every Sprint. In order to achieve this we need high performing teams and this is what Scrum as a framework has been optimised to produce. I think that our Product Owner is understandably upset over loosing two weeks work and is losing sight the end goal of Scrum in the failures of the moment. As the man spending the money, I completely understand his perspective and I think that we should not have started Scrum on an internal project, but selected a customer  that is open to the ideas and complications of Scrum. So, what should we have NOT done on our first Scrum project: Should not have had 3 interns as the only on site resource – This lead to bad practices as the experienced guys were not there helping and correcting as they usually would. Should not have had the only experienced guys offsite – With both the experienced technical guys in completely different time zones it was difficult to get time for questions. Helping the guys on site was just plain impossible. Should not have used a part time ScrumMaster – Although the ScrumMaster attended all of the Ceremonies, because they are only in 2 full days of the week it makes it difficult for the team to raise impediments as they go. Should not have used a proxy product owner. – This was probably the worst decision that was made. Mainly because the proxy product owner did not have the same vision as the product owner. While Scrum does not explicitly reject the idea of a Proxy Product Owner, I do not think it works very well in practice. The “single wringable neck” needs to contain both the Money and the Vision as well as attending the required meetings. I will be brining all of these things up at the Sprint Retrospective and we will learn from our mistakes and move on. Do, Inspect then Adapt…   Technorati Tags: Scrum,Sprint Planing,Sprint Retrospective,Scrum.org,Scrum Guide,Scrum Ceremonies,Scrummaster,Product Owner Need Help? Professional Scrum Developer Training SSW has six Professional Scrum Developer Trainers who specialise in training your developers in implementing Scrum with Microsoft's Visual Studio ALM tools.

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  • Sony steps back from Linux?

    - by EmbeddedInsider
    In Cnet today I saw something interesting: According to Sony, it plans to release PlayStation 3 firmware version 3.21 on Thursday to achieve one goal: eliminate the "Other OS" option currently available in all pre-Slim models of the video game console. The feature allowed PS3 owners to install an operating system--in almost every case, Linux--onto the PlayStation 3. No surprise. l  Sony is a company heavily invested with legacy IP (games, all that music and Blueray).  They know that content can be nowhere near the GPL. http://news.cnet.com/8301-13506_3-10471356-17.html?tag=rtcol;pop

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  • 410 Responses when your CMS host doesn't support them?

    - by leeand00
    Sending a 410 responses for a page that no longer exist should make Google stop crawling for that page. The site I am working on has been recently migrated, and very little of the content was migrated. I've already turned the existing content into 301 redirects (the content that is on both the old and the new site), but now I would like to flush the old content from Google's memory by placing 410 responses in it's path when it returns to crawl for them and finds a 404 response. However, I asked our CMS host about it, and they said that our CMS does not support 410 responses. Is there some other way to post a 410 response, like making a dead link 301 redirect to a page that a 410 response in the form of a meta tag?

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  • Real-world SignalR example, ditching ghetto long polling

    - by Jeff
    One of the highlights of BUILD last week was the announcement that SignalR, a framework for real-time client to server (or cloud, if you will) communication, would be a real supported thing now with the weight of Microsoft behind it. Love the open source flava! If you aren’t familiar with SignalR, watch this BUILD session with PM Damian Edwards and dev David Fowler. Go ahead, I’ll wait. You’ll be in a happy place within the first ten minutes. If you skip to the end, you’ll see that they plan to ship this as a real first version by the end of the year. Insert slow clap here. Writing a few lines of code to move around a box from one browser to the next is a way cool demo, but how about something real-world? When learning new things, I find it difficult to be abstract, and I like real stuff. So I thought about what was in my tool box and the decided to port my crappy long-polling “there are new posts” feature of POP Forums to use SignalR. A few versions back, I added a feature where a button would light up while you were pecking out a reply if someone else made a post in the interim. It kind of saves you from that awkward moment where someone else posts some snark before you. While I was proud of the feature, I hated the implementation. When you clicked the reply button, it started polling an MVC URL asking if the last post you had matched the last one the server, and it did it every second and a half until you either replied or the server told you there was a new post, at which point it would display that button. The code was not glam: // in the reply setup PopForums.replyInterval = setInterval("PopForums.pollForNewPosts(" + topicID + ")", 1500); // called from the reply setup and the handler that fetches more posts PopForums.pollForNewPosts = function (topicID) { $.ajax({ url: PopForums.areaPath + "/Forum/IsLastPostInTopic/" + topicID, type: "GET", dataType: "text", data: "lastPostID=" + PopForums.currentTopicState.lastVisiblePost, success: function (result) { var lastPostLoaded = result.toLowerCase() == "true"; if (lastPostLoaded) { $("#MorePostsBeforeReplyButton").css("visibility", "hidden"); } else { $("#MorePostsBeforeReplyButton").css("visibility", "visible"); clearInterval(PopForums.replyInterval); } }, error: function () { } }); }; What’s going on here is the creation of an interval timer to keep calling the server and bugging it about new posts, and setting the visibility of a button appropriately. It looks like this if you’re monitoring requests in FireBug: Gross. The SignalR approach was to call a message broker when a reply was made, and have that broker call back to the listening clients, via a SingalR hub, to let them know about the new post. It seemed weird at first, but the server-side hub’s only method is to add the caller to a group, so new post notifications only go to callers viewing the topic where a new post was made. Beyond that, it’s important to remember that the hub is also the means to calling methods at the client end. Starting at the server side, here’s the hub: using Microsoft.AspNet.SignalR.Hubs; namespace PopForums.Messaging { public class Topics : Hub { public void ListenTo(int topicID) { Groups.Add(Context.ConnectionId, topicID.ToString()); } } } Have I mentioned how awesomely not complicated this is? The hub acts as the channel between the server and the client, and you’ll see how JavaScript calls the above method in a moment. Next, the broker class and its associated interface: using Microsoft.AspNet.SignalR; using Topic = PopForums.Models.Topic; namespace PopForums.Messaging { public interface IBroker { void NotifyNewPosts(Topic topic, int lasPostID); } public class Broker : IBroker { public void NotifyNewPosts(Topic topic, int lasPostID) { var context = GlobalHost.ConnectionManager.GetHubContext<Topics>(); context.Clients.Group(topic.TopicID.ToString()).notifyNewPosts(lasPostID); } } } The NotifyNewPosts method uses the static GlobalHost.ConnectionManager.GetHubContext<Topics>() method to get a reference to the hub, and then makes a call to clients in the group matched by the topic ID. It’s calling the notifyNewPosts method on the client. The TopicService class, which handles the reply data from the MVC controller, has an instance of the broker new’d up by dependency injection, so it took literally one line of code in the reply action method to get things moving. _broker.NotifyNewPosts(topic, post.PostID); The JavaScript side of things wasn’t much harder. When you click the reply button (or quote button), the reply window opens up and fires up a connection to the hub: var hub = $.connection.topics; hub.client.notifyNewPosts = function (lastPostID) { PopForums.setReplyMorePosts(lastPostID); }; $.connection.hub.start().done(function () { hub.server.listenTo(topicID); }); The important part to look at here is the creation of the notifyNewPosts function. That’s the method that is called from the server in the Broker class above. Conversely, once the connection is done, the script calls the listenTo method on the server, letting it know that this particular connection is listening for new posts on this specific topic ID. This whole experiment enables a lot of ideas that would make the forum more Facebook-like, letting you know when stuff is going on around you.

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  • Cowboy Agile?

    - by Robert May
    In a previous post, I outlined the rules of Scrum.  This post details one of those rules. I’ve often heard similar phrases around Scrum that clue me in to someone who doesn’t understand Scrum.  The phrases go something like this: “We don’t do Agile because the idea of letting people just do whatever they want is wrong.  We believe in a more structured approach.” (i.e. Work is Prison, and I’m the Warden!) “I love Agile.  Agile lets us do whatever we want!” (Cowboy Agile?) “We’re Agile, but we use a process that I’ve created.” (Cowboy Agile?) All of those phrases have one thing in common:  The assumption that Agile, and I mean Scrum, lets you do whatever you want.  This is simply not true. Executing Scrum properly requires more dedication, rigor, and diligence than happens in most traditional development methods. Scrum and Waterfall Compared Since Scrum and Waterfall are two of the most commonly used methodologies, a little bit of contrasting and comparing is in order. Waterfall Scrum A project manager defines all tasks and then manages the tasks that team members are working on. The team members define the tasks and estimates of the stories for the current iteration.  Any team member may work on any task in the iteration. Usually only a few milestones that need to be met, the milestones are measured in months, and these milestones are expected to be missed.  Little work is ever done to improve estimates and poor estimators can hide behind high estimates. Stories must be delivered every iteration, milestones are measured in hours, and the team is expected to figure out why their estimates were wrong, even when they were under.  Repeated misses can get the entire team fired. Partially completed work is normal. Partially completed work doesn’t count. Nobody knows the task you’re working on. Everyone knows what you’re working on, whether or not you’re making progress and how much longer you think its going to take, in hours. Little requirement to show working code.  Prototypes are ok. Working code must be shown each iteration.  No smoke and mirrors allowed.  Testing is done in lengthy cycles at the end of development.  Developers aren’t held accountable. Testing is part of the team.  If the testers don’t accept the story as complete, the team can’t count it.  Complete means that the story’s functionality works as designed.  The team can’t have any open defects on the story. Velocity is rarely truly measured and difficult to evaluate. Velocity is integral to the process and can be seen at a glance and everyone in the company knows what it is. A business analyst writes requirements.  Designers mock up screens.  Developers hide behind “I did it just like the spec doc told me to and made the screen exactly like the picture” Developers are expected to collaborate in real time.  If a design is bad or lacks needed details, the developers are required to get it right in the iteration, because all software must be functional.  Designers and Business Analysts are part of the team and must do their work in iterations slightly ahead of the developers. Upper Management is often surprised.  “You told me things were going well two months ago!” Management receives updates at the end of every iteration showing them exactly what the team did and how that compares to what' is remaining in the backlog.  Managers know every iteration what their money is buying. Status meetings are rare or don’t occur.  Email is a primary form of communication. Teams coordinate every single day with each other and use other high bandwidth communication channels to make sure they’re making progress.  Email is used only as a last resort.  Instead, team members stand up, walk to each other, and talk, face to face.  If that’s not possible, they pick up the phone. IF someone asks what happened, its at the end of a lengthy development cycle measured in months, and nobody really knows why it happened. Someone asks what happened every iteration.  The team talks about what happened, and then adapts to make sure that what happened either never happens again or happens every time.   That’s probably enough for now.  As you can see, a lot is required of Scrum teams! One of the key differences in Scrum is that the burden for many activities is shifted to a group of people who share responsibility, instead of a single person having responsibility.  This is a very good thing, since small groups usually come up with better and more insightful work than single individuals.  This shift also results in better velocity.  Team members can take vacations and the rest of the team simply picks up the slack.  With Waterfall, if a key team member takes a vacation, delays can ensue. Scrum requires much more out of every team member and as a result, Scrum teams outperform non-Scrum teams working 60 hour weeks. Recommended Reading Everyone considering Scrum should read Mike Cohn’s excellent book, User Stories Applied. Technorati Tags: Agile,Scrum,Waterfall

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  • Oracle Enterprise Manager Cloud Control 12c: Neue Features im Release 2

    - by Ralf Durben (DBA Community)
    Seit dem 14.09.2012 steht ein neues Release 2 von Oracle Enterprise Manager Cloud Control 12c zur Verfügung. Zum ersten Mal in der Geschichte von Enterprise Manager hat Oracle ein neues Release für alle Komponenten und Plattformen am gleichen Tag freigegeben. Das neue Release steht also sowohl bzgl. OMS als auch der Agenten für alle unterstützten Plattformen zur Verfügung. Damit kann das neue Release sofort für alle Umgebungen eingesetzt werden. Oracle Enterprise Manager Cloud Control 12c Release 2 trägt die Versionsnummer 12.1.0.2 und ist vor allem ein Stabilitätsrelease. Es enthält hauptsächlich Bugfixes und Performance-Verbesserungen. Es gibt aber auch einige neue Features. Der heutige Tipp zeigt die neuen Features auf.

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  • Google Font API & Google Font Directory

    - by joelvarty
    There is a CSS element out there that looks like this: @font-face {   font-family: '';   src: url('…'); } I’ve only used this tag in a bunch of old apps and sites that were built exclusively for IE back in the day.  Well, it’s part of CSS 3 and Google is going to make it easy to find and share fonts. http://googlecode.blogspot.com/2010/05/introducing-google-font-api-google-font.html   more later - joel

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  • Should I start learning WPF?

    - by questron
    Hi, I've been studying C# for about 2 months so far, I have a few years experience programming however in VBA and VB6, but nothing too in depth (I've written simple tools, but nothing too advanced). I am very interested in WPF and I was wondering whether it would be too early for me to start learning how to use it? For reference, I am about 400 pages into 'Head First C#' and I've written a program that can quickly tag image files for moving into a predefined folder or to delete (Allows the user to pull images off of a camera memory card and sort VERY quickly). That's the most advanced app I've written.

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  • What are the most common AI systems implemented in Tower Defense Games

    - by the_Dan
    I'm currently in the middle of researching on the various types of AI techniques used in tower defense type games. If someone could be help me in understanding the different types of techniques and their associated advantages. Using Google I already found several techniques. Random Map traversal Path finding e.g. Cost based Traversing Algorithms i.e. A* I have already found a great answer to this type of question with the below link, but I feel that this answer is tailored to FPS. If anyone could add to this and make it specific to tower defense games then I would be truly great-full. How is AI most commonly implemented in popular games? Example of such games would be: Radiant Defense Plant Vs Zombies - Not truly Intelligent, but there must be an AI system used right? Field Runners Edit: After further research I found an interesting book that may be useful: http://www.amazon.com/dp/0123747317/?tag=stackoverfl08-20

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  • Best way to prevent Google from indexing a directory [duplicate]

    - by Gkhan14
    This question already has an answer here: Stopping Google index some web pages I have 5 answers I've researched many methods on how to prevent Google/other search engines from crawling a specific directory. The two most popular ones I've seen are: Adding it into the robots.txt file: Disallow: /directory/ Adding a meta tag: <meta name="robots" content="noindex, nofollow"> Which method would work the best? I want this directory to remain "invisible" from search engines so it does not affect any of my site's ranking. In other words, I want this directory to be neutral/invisible and "just there." I don't want it to affect any ranking. Which method would be the best to achieve this?

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  • Javascript Rookie Question: Define Variables Inline

    - by Dylan Kinnett
    I'm proficient with HTML and CSS but I'm still pretty shaky when it comes to Javascript. That said, I've been able to build a site using the Internet Archive Book Reader, which relies on reader.js Here's a copy of one of my versions of reader.js https://gist.github.com/dylan-k/ed4efed2384e221d46cc It's a good site, but I find I have to repeat things a lot. Basically, I have one copy of reader.js for every page/book featured on the site. It seems there must be a better way. I re-use the script, making copies, just so that I can change lines 28, 80, 83, 84. Is there a way I could include just one copy of reader.js and then use a <script> tag to define these 4 lines for the individual pages?

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  • Installing drivers using DPInst

    - by Sreejith S
    You can use DPInst (Driver Package Installer) to install driver files for your device on Windows Operating Systems. DPInst.exe is part of DIFx (Driver Install Framework tools) which comes along with the Windows Driver Kit (WDK). You can find DPInst redistributable inside the redist\DIFx\DPInst folder of the WDK. Using DPInst to install driver: 1)  http://msdn.microsoft.com/en-us/library/ff553601(VS.85).aspx  2) http://blogs.technet.com/svengruenitz/archive/2008/07/02/driver-installation-and-updating-made-easy-dpinst-exe.aspx How to ? 1. Copy dpinst.exe to the folder where the driver files (sys, inf, dll) reside. 2. Optionally create a dpinst.xml file which is used to configure dpinst (http://msdn.microsoft.com/en-us/library/ff550803(VS.85).aspx) If your drivers are not signed you must use the <legacyMode/> tag in dpinst.xml. 3. Run dpinst.exe to install drivers using a 'device driver update' wizard.

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  • Removing existing filtered pages from Google's index: noindex / 301 / canonical to non-filtered page?

    - by Noam
    I've decided to remove some of my site's pages from the Google index to focus more of the indexed pages on higher quality pages. The pages I'm going to remove are already in the index. These removed pages are filtered pages which will continue to exist, I just don't want them in the google index because they add little quality to the same page without any filter selected. I've added in webmaster tools specification of narrow for the parameters that set these filters, but it doesn't seem this changes anything in how he handles these pages. So I'm considering three options: Adding <meta name="robots" content="noindex" /> to the html header of these filtered pages 301 to the non-filtered page that contains the most similar information and will remain in the index Canonical tag. Which I'm not sure is exactly the mainstream use case, as these aren't really the same pages. Which should I use?

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  • We Are SQLFamily

    - by AllenMWhite
    On Monday, Tom LaRock ( b /@sqlrockstar) presented his #MemeMonday topic as What #SQLFamily Means To Me . The #sqlfamily hash tag is a relatively new one, but is amazingly appropriate. I've been working with relational databases for almost 20 years, and for most of that time I've been the lone DBA. The only one to set things up, explain how things work, fix the problems, make it go faster, etc., etc., yadda, yadda, yadda. I enjoy being 'the guy', but at the same time it gets hard. What if I'm wrong?...(read more)

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  • RewriteRule not working at server level?

    - by Alexis Wilke
    I wanted to forbid some robots from doing certain things to my websites and decided to add a RewriteRule for that purpose. The rule works when put in one of my <VirtualHost *:80> tag and looks like this: RewriteEngine On RewriteCond %{HTTP_USER_AGENT} libwww-perl RewriteCond %{REQUEST_METHOD} POST RewriteRule . - [F,L] However, I wanted to apply that to all my websites instead of just one of them. So with the newest version of Apache2 settings, I decided to put that code in the security.conf file. This file is defined under /etc/apache2/conf-available/... (and yes, I have a softlink from the /etc/apache2/conf-enabled/... directory.) However, if the definition is only in the conf-available/security.conf files, it somehow gets ignored. From the documentation, it says that these Rewrite* commands all work at server level! Any idea of what I would be missing?

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  • The Customer Experience Imperative: A Game Changer for Brands

    - by Jeri Kelley
    By Anthony Lye, SVP, Cloud Applications Strategy, Oracle We know that customer experience has emerged as a primary differentiator for businesses today.  I’ve talked a lot about the new age of the empowered consumer. At Oracle we’ve spent a lot of time developing technologies and practices that our customers can implement to greatly improve their customer experience strategies. Of course I’m biased, but I think that we have created a portfolio of the best solutions on the planet to help organizations deal with the challenges of providing great customer experiences. We’ve done this because we started to witness some trends over the last few years. As the average person began to utilize social and mobile technologies more frequently and products commoditized, customer experience truly remained the only sustainable differentiator for businesses.In fact, we have seen that customer experience is often driving the success or the failure of a product or a brand. And as end customers have become more vocal about their experiences with companies on social and mobile channels, they now have the power to decide which brands will win and which brands will lose. To address this customer experience imperative, I believe that business today must do three things really well:Connect with your customers. You have to connect with customers whenever, wherever and however they want. Organizations must provide a great experience on their existing channels— the call center, the brick and mortar store, the field sales organizations, the websites and social properties. Businesses must also be great at managing and delivering journeys on these channels, while quickly adapting to embrace the new channels that emerge. You have to understand mobile. You have to understand social. You have to understand kiosks. These are all new routes to market, new channels where your customers may or may not show up. You have to interact with them where they are. You have to present information in a way that's meaningful to them. As well as providing what we would call a multichannel experience. We have to recognize that customers may start their experience on one channel, but end it on a different channel. It’s important that an organization’s technology solutions enable, not just a multichannel strategy, but a strategy that can power new channels and create customer journeys that cross these channels.Get to know your customers. Next, companies need to get to know the customer as intimately as the customer will allow. Today most customer interactions are anonymous, but it’s important for brands to know which customers drive value. Customers want to provide feedback. They want to share their opinions, but they want to know that those opinions are being heard and acted upon. For this to occur, we need to know much more about the customer and then reward them for their loyalty and for their advocacy.Enable connections. The last thing is to enable people to connect or transact with your brand. We've got to make it really, really simple for customers to do business with us. We can't make them repeat the steps; we can't make them tell us their identity for the fifth time as they move between organizations. These silos can no longer sustain or deliver a good customer experience. It's extremely important that companies be where customers want them to be—that we create profitable journeys for us and for them.Organizations have to make sure that there is a single source of truth that defines the customer. We have to make sure that the technology applications that we rely on understand not just the dimensions of multichannel, but of cross-channel too. We have to enable social at the very core of the overall architecture. We have to use historical analytics, real-time decisioning as well as predictive analytics to help personalize and drive an experience. And these are all technologies that IT needs, that IT is familiar with, but needs to enable for the line of business that in turn can enable for the end customer.  This means that we've got to make our solutions available to the customers in the cloud.In this new age of the empowered consumer, businesses have to focus on delivery mechanisms that reduce the overall TCO, while driving a rapid rate of innovation and a more rapid rate of deployment. At the Oracle Customer Experience Summit @ OpenWorld, I’ll discuss these issues and more. I hope that you can join us for what promises to be an unforgettable experience.

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  • Death March

    - by Nick Harrison
    It is a horrible sight to watch a project fail. There are few things as bad. Watching a project fail regardless of the reason is almost like sitting in a room with a "Dementor" from Harry Potter. It will literally suck all of the life and joy out of the room. Nearly every project that I have seen fail has failed because of political challenges or management challenges. Sometimes there are technical challenges that bring a project to its knees, but usually projects fail for less technical reasons. Here a few observations about projects failing for political reasons. Both the client and the consultants have to be committed to seeing the project succeed. Put simply, you cannot solve a problem when the primary stake holders do not truly want it solved. This could come from a consultant being more interested in extended the engagement. It could come from a client being afraid of what will happen to them once the problem is solved. It could come from disenfranchised stake holders. Sometimes a project is beset on all sides. When you find yourself working on a project that has this kind of threat, do all that you can to constrain the disruptive influences of the bad apples. If their influence cannot be constrained, you truly have no choice but to move on to a new project. Tough choices have to be made to make a project successful. These choices will affect everyone involved in the project. These choices may involve users not getting a change request through that they want. Developers may not get to use the tools that they want. Everyone may have to put in more hours that they originally planned. Steps may be skipped. Compromises will be made, but if everyone stays committed to the end goal, you can still be successful. If individuals start feeling disgruntled or resentful of the compromises reached, the project can easily be derailed. When everyone is not working towards a common goal, it is like driving with one foot on the break and one foot on the accelerator. Not only will you not get to where you are planning, you will also damage the car and possibly the passengers as well.   It is important to always keep the end result in mind. Regardless of the development methodology being followed, the end goal is not comprehensive documentation. In all cases, it is working software. Comprehensive documentation is nice but useless if the software doesn't work.   You can never get so distracted by the next goal that you fail to meet the current goal. Most projects are ultimately marathons. This means that the pace must be sustainable. Regardless of the temptations, you cannot burn the team alive. Processes will fail. Technology will get outdated. Requirements will change, but your people will adapt and learn and grow. If everyone on the team from the most senior analyst to the most junior recruit trusts and respects each other, there is no challenge that they cannot overcome. When everyone involved faces challenges with the attitude "This is my project and I will not let it fail" "You are my teammate and I will not let you fail", you will in fact not fail. When you find a team that embraces this attitude, protect it at all cost. Edward Yourdon wrote a book called Death March. In it, he included a graph for categorizing Death March project types based on the Happiness of the Team and the Chances of Success.   Chances are we have all worked on Death March projects. We will all most likely work on more Death March projects in the future. To a certain extent, they seem to be inevitable, but they should never be suicide or ugly. Ideally, they can all be "Mission Impossible" where everyone works hard, has fun, and knows that there is good chance that they will succeed. If you are ever lucky enough to work on such a project, you will know that sense of pride that comes from the eventual success. You will recognize a profound bond with the team that you worked with. Chances are it will change your life or at least your outlook on life. If you have not already read this book, get a copy and study it closely. It will help you survive and make the most out of your next Death March project.

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  • How to render RSS feed in a desktop RSS reader?

    - by Thiago Moraes
    Consider one feed like this: http://feeds.feedburner.com/codinghorror It has the entire content inside the description tag of the feed, so you don't need to access the website to read the post. Now I have the problem of creating an interface for a feed like this on a desktop client. What's the best way to render the text in a pleasant way to the user? My first thought was to parse the entire HTML as if I was a web browser, but that looks really hard to do in a satisfying way. Are there any better (faster) alternatives? Rephrasing: how a desktop rss client such as feeddamon parses the input to display it nicely? Does it have a web browser inside it?

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