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• Is Financial Inclusion an Obligation or an Opportunity for Banks?

  - by tushar.chitra

  Why should banks care about financial inclusion? First, the statistics, I think this will set the tone for this blog post. There are close to 2.5 billion people who are excluded from the banking stream and out of this, 2.2 billion people are from the continents of Africa, Latin America and Asia (McKinsey on Society: Global Financial Inclusion). However, this is not just a third-world phenomenon. According to Federal Deposit Insurance Corp (FDIC), in the US, post 2008 financial crisis, one family out of five has either opted out of the banking system or has been moved out (American Banker). Moving this huge unbanked population into mainstream banking is both an opportunity and a challenge for banks. An obvious opportunity is the significant untapped customer base that banks can target, so is the positive brand equity a bank can build by fulfilling its social responsibilities. Also, as banks target the cost-conscious unbanked customer, they will be forced to look at ways to offer cost-effective products and services, necessitating technology upgrades and innovations. However, cost is not the only hurdle in increasing the adoption of banking services. The potential users need to be convinced of the benefits of banking and banks will also face stiff competition from unorganized players. Finally, the banks will have to believe in the viability of this business opportunity, and not treat financial inclusion as an obligation. In what ways can banks target the unbanked For financial inclusion to be a success, banks should adopt innovative business models to develop products that address the stated and unstated needs of the unbanked population and also design delivery channels that are cost effective and viable in the long run. Through business correspondents and facilitators In rural and remote areas, one of the major hurdles in increasing banking penetration is connectivity and accessibility to banking services, which makes last mile inclusion a daunting challenge. To address this, banks can avail the services of business correspondents or facilitators. This model allows banks to establish greater connectivity through a trusted and reliable intermediary. In India, for instance, banks can leverage the local Kirana stores (the mom & pop stores) to service rural and remote areas. With a supportive nudge from the central bank, the commercial banks can enlist these shop owners as business correspondents to increase their reach. Since these neighborhood stores are acquainted with the local population, they can help banks manage the KYC norms, besides serving as a conduit for remittance. Banks also have an opportunity over a period of time to cross-sell other financial products such as micro insurance, mutual funds and pension products through these correspondents. To exercise greater operational control over the business correspondents, banks can also adopt a combination of branch and business correspondent models to deliver financial inclusion. Through mobile devices According to a 2012 world bank report on financial inclusion, out of a world population of 7 billion, over 5 billion or 70% have mobile phones and only 2 billion or 30% have a bank account. What this means for banks is that there is scope for them to leverage this phenomenal growth in mobile usage to serve the unbanked population. Banks can use mobile technology to service the basic banking requirements of their customers with no frills accounts, effectively bringing down the cost per transaction. As I had discussed in my earlier post on mobile payments, though non-traditional players have taken the lead in P2P mobile payments, banks still hold an edge in terms of infrastructure and reliability. Through crowd-funding According to the Crowdfunding Industry Report by Massolution, the global crowdfunding industry raised $2.7 billion in 2012, and is projected to grow to $5.1 billion in 2013. With credit policies becoming tighter and banks becoming more circumspect in terms of loan disbursals, crowdfunding has emerged as an alternative channel for lending. Typically, these initiatives target the unbanked population by offering small loans that are unviable for larger banks. Though a significant proportion of crowdfunding initiatives globally are run by non-banking institutions, banks are also venturing into this space. The next step towards inclusive finance Banks by themselves cannot make financial inclusion a success. There is a need for a whole ecosystem that is supportive of this mission. The policy makers, that include the regulators and government bodies, must be in sync, the IT solution providers must put on their thinking caps to come out with innovative products and solutions, communication channels such as internet and mobile need to expand their reach, and the media and the public need to play an active part. The other challenge for financial inclusion is from the banks themselves. While it is true that financial inclusion will unleash a hitherto hugely untapped market, the normal banking model may be found wanting because of issues such as flexibility, convenience and reliability. The business will be viable only when there is a focus on increasing the usage of existing infrastructure and that is possible when the banks can offer the entire range of products and services to the large number of users of essential banking services. Apart from these challenges, banks will also have to quickly master and replicate the business model to extend their reach to the remotest regions in their respective geographies. They will need to ensure that the transactions deliver a viable business benefit to the bank. For tapping cross-sell opportunities, banks will have to quickly roll-out customized and segment-specific products. The bank staff should be brought in sync with the business plan by convincing them of the viability of the business model and the need for a business correspondent delivery model. Banks, in collaboration with the government and NGOs, will have to run an extensive financial literacy program to educate the unbanked about the benefits of banking. Finally, with the growing importance of retail banking and with many unconventional players eyeing the opportunity in payments and other lucrative areas of banking, banks need to understand the importance of micro and small branches. These micro and small branches can help banks increase their presence without a huge cost burden, provide bankers an opportunity to cross sell micro products and offer a window of opportunity for the large non-banked population to transact without any interference from intermediaries. These branches can also help diminish the role of the unorganized financial sector, such as local moneylenders and unregistered credit societies. This will also help banks build a brand awareness and loyalty among the users, which by itself has a cascading effect on the business operations, especially among the rural and un-banked centers. In conclusion, with the increasingly competitive banking sector facing frequent slowdowns and downturns, the unbanked population presents a huge opportunity for banks to enhance their customer base and fulfill their social responsibility.

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• Cost Comparison Hard Disk Drive to Solid State Drive on Price per Gigabyte - dispelling a myth!

  - by tonyrogerson

  It is often said that Hard Disk Drive storage is significantly cheaper per GiByte than Solid State Devices – this is wholly inaccurate within the database space. People need to look at the cost of the complete solution and not just a single component part in isolation to what is really required to meet the business requirement. Buying a single Hitachi Ultrastar 600GB 3.5” SAS 15Krpm hard disk drive will cost approximately £239.60 (http://scan.co.uk, 22nd March 2012) compared to an OCZ 600GB Z-Drive R4 CM84 PCIe costing £2,316.54 (http://scan.co.uk, 22nd March 2012); I’ve not included FusionIO ioDrive because there is no public pricing available for it – something I never understand and personally when companies do this I immediately think what are they hiding, luckily in FusionIO’s case the product is proven though is expensive compared to OCZ enterprise offerings. On the face of it the single 15Krpm hard disk has a price per GB of £0.39, the SSD £3.86; this is what you will see in the press and this is what sales people will use in comparing the two technologies – do not be fooled by this bullshit people! What is the requirement? The requirement is the database will have a static size of 400GB kept static through archiving so growth and trim will balance the database size, the client requires resilience, there will be several hundred call centre staff querying the database where queries will read a small amount of data but there will be no hot spot in the data so the randomness will come across the entire 400GB of the database, estimates predict that the IOps required will be approximately 4,000IOps at peak times, because it’s a call centre system the IO latency is important and must remain below 5ms per IO. The balance between read and write is 70% read, 30% write. The requirement is now defined and we have three of the most important pieces of the puzzle – space required, estimated IOps and maximum latency per IO. Something to consider with regard SQL Server; write activity requires synchronous IO to the storage media specifically the transaction log; that means the write thread will wait until the IO is completed and hardened off until the thread can continue execution, the requirement has stated that 30% of the system activity will be write so we can expect a high amount of synchronous activity. The hardware solution needs to be defined; two possible solutions: hard disk or solid state based; the real question now is how many hard disks are required to achieve the IO throughput, the latency and resilience, ditto for the solid state. Hard Drive solution On a test on an HP DL380, P410i controller using IOMeter against a single 15Krpm 146GB SAS drive, the throughput given on a transfer size of 8KiB against a 40GiB file on a freshly formatted disk where the partition is the only partition on the disk thus the 40GiB file is on the outer edge of the drive so more sectors can be read before head movement is required: For 100% sequential IO at a queue depth of 16 with 8 worker threads 43,537 IOps at an average latency of 2.93ms (340 MiB/s), for 100% random IO at the same queue depth and worker threads 3,733 IOps at an average latency of 34.06ms (34 MiB/s). The same test was done on the same disk but the test file was 130GiB: For 100% sequential IO at a queue depth of 16 with 8 worker threads 43,537 IOps at an average latency of 2.93ms (340 MiB/s), for 100% random IO at the same queue depth and worker threads 528 IOps at an average latency of 217.49ms (4 MiB/s). From the result it is clear random performance gets worse as the disk fills up – I’m currently writing an article on short stroking which will cover this in detail. Given the work load is random in nature looking at the random performance of the single drive when only 40 GiB of the 146 GB is used gives near the IOps required but the latency is way out. Luckily I have tested 6 x 15Krpm 146GB SAS 15Krpm drives in a RAID 0 using the same test methodology, for the same test above on a 130 GiB for each drive added the performance boost is near linear, for each drive added throughput goes up by 5 MiB/sec, IOps by 700 IOps and latency reducing nearly 50% per drive added (172 ms, 94 ms, 65 ms, 47 ms, 37 ms, 30 ms). This is because the same 130GiB is spread out more as you add drives 130 / 1, 130 / 2, 130 / 3 etc. so implicit short stroking is occurring because there is less file on each drive so less head movement required. The best latency is still 30 ms but we have the IOps required now, but that’s on a 130GiB file and not the 400GiB we need. Some reality check here: a) the drive randomness is more likely to be 50/50 and not a full 100% but the above has highlighted the effect randomness has on the drive and the more a drive fills with data the worse the effect. For argument sake let us assume that for the given workload we need 8 disks to do the job, for resilience reasons we will need 16 because we need to RAID 1+0 them in order to get the throughput and the resilience, RAID 5 would degrade performance. Cost for hard drives: 16 x £239.60 = £3,833.60 For the hard drives we will need disk controllers and a separate external disk array because the likelihood is that the server itself won’t take the drives, a quick spec off DELL for a PowerVault MD1220 which gives the dual pathing with 16 disks 146GB 15Krpm 2.5” disks is priced at £7,438.00, note its probably more once we had two controller cards to sit in the server in, racking etc. Minimum cost taking the DELL quote as an example is therefore: {Cost of Hardware} / {Storage Required} £7,438.60 / 400 = £18.595 per GB £18.59 per GiB is a far cry from the £0.39 we had been told by the salesman and the myth. Yes, the storage array is composed of 16 x 146 disks in RAID 10 (therefore 8 usable) giving an effective usable storage availability of 1168GB but the actual storage requirement is only 400 and the extra disks have had to be purchased to get the  IOps up. Solid State Drive solution A single card significantly exceeds the IOps and latency required, for resilience two will be required. ( £2,316.54 * 2 ) / 400 = £11.58 per GB With the SSD solution only two PCIe sockets are required, no external disk units, no additional controllers, no redundant controllers etc. Conclusion I hope by showing you an example that the myth that hard disk drives are cheaper per GiB than Solid State has now been dispelled - £11.58 per GB for SSD compared to £18.59 for Hard Disk. I’ve not even touched on the running costs, compare the costs of running 18 hard disks, that’s a lot of heat and power compared to two PCIe cards!Just a quick note: I've left a fair amount of information out due to this being a blog! If in doubt, email me :)I'll also deal with the myth that SSD's wear out at a later date as well - that's just way over done still, yes, 5 years ago, but now - no.

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• Elegance, thy Name is jQuery

  - by SGWellens

  So, I'm browsing though some questions over on the Stack Overflow website and I found a good jQuery question just a few minutes old. Here is a link to it. It was a tough question; I knew that by answering it, I could learn new stuff and reinforce what I already knew: Reading is good, doing is better. Maybe I could help someone in the process too. I cut and pasted the HTML from the question into my Visual Studio IDE and went back to Stack Overflow to reread the question. Dang, someone had already answered it! And it was a great answer. I never even had a chance to start analyzing the issue. Now I know what a one-legged man feels like in an ass-kicking contest. Nevertheless, since the question and answer were so interesting, I decided to dissect them and learn as much as possible. The HTML consisted of some divs separated by h3 headings.  Note the elements are laid out sequentially with no programmatic grouping: <h3 class="heading">Heading 1</h3> <div>Content</div> <div>More content</div> <div>Even more content</div><h3 class="heading">Heading 2</h3> <div>some content</div> <div>some more content</div><h3 class="heading">Heading 3</h3> <div>other content</div></form></body>  The requirement was to wrap a div around each h3 heading and the subsequent divs grouping them into sections. Why? I don't know, I suppose if you screen-scrapped some HTML from another site, you might want to reformat it before displaying it on your own. Anyways… Here is the marvelously, succinct posted answer: $('.heading').each(function(){ $(this).nextUntil('.heading').andSelf().wrapAll('<div class="section">');}); I was familiar with all the parts except for nextUntil and andSelf. But, I'll analyze the whole answer for completeness. I'll do this by rewriting the posted answer in a different style and adding a boat-load of comments: function Test(){ // $Sections is a jQuery object and it will contain three elements var $Sections = $('.heading'); // use each to iterate over each of the three elements $Sections.each(function () { // $this is a jquery object containing the current element // being iterated var $this = $(this); // nextUntil gets the following sibling elements until it reaches // an element with the CSS class 'heading' // andSelf adds in the source element (this) to the collection $this = $this.nextUntil('.heading').andSelf(); // wrap the elements with a div $this.wrapAll('<div class="section" >'); });}  The code here doesn't look nearly as concise and elegant as the original answer. However, unless you and your staff are jQuery masters, during development it really helps to work through algorithms step by step. You can step through this code in the debugger and examine the jQuery objects to make sure one step is working before proceeding on to the next. It's much easier to debug and troubleshoot when each logical coding step is a separate line of code. Note: You may think the original code runs much faster than this version. However, the time difference is trivial: Not enough to worry about: Less than 1 millisecond (tested in IE and FF). Note: You may want to jam everything into one line because it results in less traffic being sent to the client. That is true. However, most Internet servers now compress HTML and JavaScript by stripping out comments and white space (go to Bing or Google and view the source). This feature should be enabled on your server: Let the server compress your code, you don't need to do it. Free Career Advice: Creating maintainable code is Job One—Maximum Priority—The Prime Directive. If you find yourself suddenly transferred to customer support, it may be that the code you are writing is not as readable as it could be and not as readable as it should be. Moving on… I created a CSS class to enhance the results: .section{ background-color: yellow; border: 2px solid black; margin: 5px;} Here is the rendered output before:   …and after the jQuery code runs.   Pretty Cool! But, while playing with this code, the logic of nextUntil began to bother me: What happens in the last section? What stops elements from being collected since there are no more elements with the .heading class? The answer is nothing.  In this case it stopped collecting elements because it was at the end of the page.  But what if there were additional HTML elements? I added an anchor tag and another div to the HTML: <h3 class="heading">Heading 1</h3> <div>Content</div> <div>More content</div> <div>Even more content</div><h3 class="heading">Heading 2</h3> <div>some content</div> <div>some more content</div><h3 class="heading">Heading 3</h3> <div>other content</div><a>this is a link</a><div>unrelated div</div> </form></body> The code as-is will include both the anchor and the unrelated div. This isn't what we want.   My first attempt to correct this used the filter parameter of the nextUntil function: nextUntil('.heading', 'div')  This will only collect div elements. But it merely skipped the anchor tag and it still collected the unrelated div:   The problem is we need a way to tell the nextUntil function when to stop. CSS selectors to the rescue! nextUntil('.heading, a')  This tells nextUntil to stop collecting elements when it gets to an element with a .heading class OR when it gets to an anchor tag. In this case it solved the problem. FYI: The comma operator in a CSS selector allows multiple criteria.   Bingo! One final note, we could have broken the code down even more: We could have replaced the andSelf function here: $this = $this.nextUntil('.heading, a').andSelf(); With this: // get all the following siblings and then add the current item$this = $this.nextUntil('.heading, a');$this.add(this);  But in this case, the andSelf function reads real nice. In my opinion. Here's a link to a jsFiddle if you want to play with it. I hope someone finds this useful Steve Wellens CodeProject

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• Cloud Computing = Elasticity * Availability

  - by Herve Roggero

  What is cloud computing? Is hosting the same thing as cloud computing? Are you running a cloud if you already use virtual machines? What is the difference between Infrastructure as a Service (IaaS) and a cloud provider? And the list goes on… these questions keep coming up and all try to fundamentally explain what “cloud” means relative to other concepts. At the risk of over simplification, answering these questions becomes simpler once you understand the primary foundations of cloud computing: Elasticity and Availability.   Elasticity The basic value proposition of cloud computing is to pay as you go, and to pay for what you use. This implies that an application can expand and contract on demand, across all its tiers (presentation layer, services, database, security…).  This also implies that application components can grow independently from each other. So if you need more storage for your database, you should be able to grow that tier without affecting, reconfiguring or changing the other tiers. Basically, cloud applications behave like a sponge; when you add water to a sponge, it grows in size; in the application world, the more customers you add, the more it grows. Pure IaaS providers will provide certain benefits, specifically in terms of operating costs, but an IaaS provider will not help you in making your applications elastic; neither will Virtual Machines. The smallest elasticity unit of an IaaS provider and a Virtual Machine environment is a server (physical or virtual). While adding servers in a datacenter helps in achieving scale, it is hardly enough. The application has yet to use this hardware.  If the process of adding computing resources is not transparent to the application, the application is not elastic.   As you can see from the above description, designing for the cloud is not about more servers; it is about designing an application for elasticity regardless of the underlying server farm.   Availability The fact of the matter is that making applications highly available is hard. It requires highly specialized tools and trained staff. On top of it, it's expensive. Many companies are required to run multiple data centers due to high availability requirements. In some organizations, some data centers are simply on standby, waiting to be used in a case of a failover. Other organizations are able to achieve a certain level of success with active/active data centers, in which all available data centers serve incoming user requests. While achieving high availability for services is relatively simple, establishing a highly available database farm is far more complex. In fact it is so complex that many companies establish yearly tests to validate failover procedures.   To a certain degree certain IaaS provides can assist with complex disaster recovery planning and setting up data centers that can achieve successful failover. However the burden is still on the corporation to manage and maintain such an environment, including regular hardware and software upgrades. Cloud computing on the other hand removes most of the disaster recovery requirements by hiding many of the underlying complexities.   Cloud Providers A cloud provider is an infrastructure provider offering additional tools to achieve application elasticity and availability that are not usually available on-premise. For example Microsoft Azure provides a simple configuration screen that makes it possible to run 1 or 100 web sites by clicking a button or two on a screen (simplifying provisioning), and soon SQL Azure will offer Data Federation to allow database sharding (which allows you to scale the database tier seamlessly and automatically). Other cloud providers offer certain features that are not available on-premise as well, such as the Amazon SC3 (Simple Storage Service) which gives you virtually unlimited storage capabilities for simple data stores, which is somewhat equivalent to the Microsoft Azure Table offering (offering a server-independent data storage model). Unlike IaaS providers, cloud providers give you the necessary tools to adopt elasticity as part of your application architecture.    Some cloud providers offer built-in high availability that get you out of the business of configuring clustered solutions, or running multiple data centers. Some cloud providers will give you more control (which puts some of that burden back on the customers' shoulder) and others will tend to make high availability totally transparent. For example, SQL Azure provides high availability automatically which would be very difficult to achieve (and very costly) on premise.   Keep in mind that each cloud provider has its strengths and weaknesses; some are better at achieving transparent scalability and server independence than others.    Not for Everyone Note however that it is up to you to leverage the elasticity capabilities of a cloud provider, as discussed previously; if you build a website that does not need to scale, for which elasticity is not important, then you can use a traditional host provider unless you also need high availability. Leveraging the technologies of cloud providers can be difficult and can become a journey for companies that build their solutions in a scale up fashion. Cloud computing promises to address cost containment and scalability of applications with built-in high availability. If your application does not need to scale or you do not need high availability, then cloud computing may not be for you. In fact, you may pay a premium to run your applications with cloud providers due to the underlying technologies built specifically for scalability and availability requirements. And as such, the cloud is not for everyone.   Consistent Customer Experience, Predictable Cost With all its complexities, buzz and foggy definition, cloud computing boils down to a simple objective: consistent customer experience at a predictable cost.  The objective of a cloud solution is to provide the same user experience to your last customer than the first, while keeping your operating costs directly proportional to the number of customers you have. Making your applications elastic and highly available across all its tiers, with as much automation as possible, achieves the first objective of a consistent customer experience. And the ability to expand and contract the infrastructure footprint of your application dynamically achieves the cost containment objectives.     Herve Roggero is a SQL Azure MVP and co-author of Pro SQL Azure (APress).  He is the co-founder of Blue Syntax Consulting (www.bluesyntax.net), a company focusing on cloud computing technologies helping customers understand and adopt cloud computing technologies. For more information contact herve at hroggero @ bluesyntax.net .

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• The Business of Winning Innovation: An Exclusive Blog Series

  - by Kerrie Foy

  "The Business of Winning Innovation” is a series of articles authored by Oracle Agile PLM experts on what it takes to make innovation a successful and lucrative competitive advantage. Our customers have proven Agile PLM applications to be enormously flexible and comprehensive, so we’ve launched this article series to showcase some of the most fascinating, value-packed use cases. In this article by Keith Colonna, we kick-off the series by taking a look at the science side of innovation within the Consumer Products industry and how PLM can help companies innovate faster, cheaper, smarter. This article will review how innovation has become the lifeline for growth within consumer products companies and how certain companies are “winning” by creating a competitive advantage for themselves by taking a more enterprise-wide,systematic approach to “innovation”.   Managing the Science of Innovation within the Consumer Products Industry By: Keith Colonna, Value Chain Solution Manager, Oracle The consumer products (CP) industry is very mature and competitive. Most companies within this industry have saturated North America (NA) with their products thus maximizing their NA growth potential. Future growth is expected to come from either expansion outside of North America and/or by way of new ideas and products. Innovation plays an integral role in both of these strategies, whether you’re innovating business processes or the products themselves, and may cause several challenges for the typical CP company, Becoming more innovative is both an art and a science. Most CP companies are very good at the art of coming up with new innovative ideas, but many struggle with perfecting the science aspect that involves the best practice processes that help companies quickly turn ideas into sellable products and services. Symptoms and Causes of Business Pain Struggles associated with the science of innovation show up in a variety of ways, like: · Establishing and storing innovative product ideas and data · Funneling these ideas to the chosen few · Time to market cycle time and on-time launch rates · Success rates, or how often the best idea gets chosen · Imperfect decision making (i.e. the ability to kill projects that are not projected to be winners) · Achieving financial goals · Return on R&D investment · Communicating internally and externally as more outsource partners are added globally · Knowing your new product pipeline and project status These challenges (and others) can be consolidated into three root causes: A lack of visibility Poor data with limited access The inability to truly collaborate enterprise-wide throughout your extended value chain Choose the Right Remedy Product Lifecycle Management (PLM) solutions are uniquely designed to help companies solve these types challenges and their root causes. However, PLM solutions can vary widely in terms of configurability, functionality, time-to-value, etc. Business leaders should evaluate PLM solution in terms of their own business drivers and long-term vision to determine the right fit. Many of these solutions are point solutions that can help you cure only one or two business pains in the short term. Others have been designed to serve other industries with different needs. Then there are those solutions that demo well but are owned by companies that are either unable or unwilling to continuously improve their solution to stay abreast of the ever changing needs of the CP industry to grow through innovation. What the Right PLM Solution Should Do for You Based on more than twenty years working in the CP industry, I recommend investing in a single solution that can help you solve all of the issues associated with the science of innovation in a totally integrated fashion. By integration I mean the (1) integration of the all of the processes associated with the development, maintenance and delivery of your product data, and (2) the integration, or harmonization of this product data with other downstream sources, like ERP, product catalogues and the GS1 Global Data Synchronization Network (or GDSN, which is now a CP industry requirement for doing business with most retailers). The right PLM solution should help you: Increase Revenue. A best practice PLM solution should help a company grow its revenues by consolidating product development cycle-time and helping companies get new and improved products to market sooner. PLM should also eliminate many of the root causes for a product being returned, refused and/or reclaimed (which takes away from top-line growth) by creating an enterprise-wide, collaborative, workflow-driven environment. Reduce Costs. A strong PLM solution should help shave many unnecessary costs that companies typically take for granted. Rationalizing SKU’s, components (ingredients and packaging) and suppliers is a major opportunity at most companies that PLM should help address. A natural outcome of this rationalization is lower direct material spend and a reduction of inventory. Another cost cutting opportunity comes with PLM when it helps companies avoid certain costs associated with process inefficiencies that lead to scrap, rework, excess and obsolete inventory, poor end of life administration, higher cost of quality and regulatory and increased expediting. Mitigate Risk. Risks are the hardest to quantify but can be the most costly to a company. Food safety, recalls, line shutdowns, customer dissatisfaction and, worst of all, the potential tarnishing of your brands are a few of the debilitating risks that CP companies deal with on a daily basis. These risks are so uniquely severe that they require an enterprise PLM solution specifically designed for the CP industry that safeguards product information and processes while still allowing the art of innovation to flourish. Many CP companies have already created a winning advantage by leveraging a single, best practice PLM solution to establish an enterprise-wide, systematic approach to innovation. Oracle’s Answer for the Consumer Products Industry Oracle is dedicated to solving the growth and innovation challenges facing the CP industry. Oracle’s Agile Product Lifecycle Management for Process solution was originally developed with and for CP companies and is driven by a specialized development staff solely focused on maintaining and continuously improving the solution per the latest industry requirements. Agile PLM for Process helps CP companies handle all of the processes associated with managing the science of the innovation process, including: specification management, new product development/project and portfolio management, formulation optimization, supplier management, and quality and regulatory compliance to name a few. And as I mentioned earlier, integration is absolutely critical. Many Oracle CP customers, both with Oracle ERP systems and non-Oracle ERP systems, report benefits from Oracle’s Agile PLM for Process. In future articles we will explain in greater detail how both existing Oracle customers (like Gallo, Smuckers, Land-O-Lakes and Starbucks) and new Oracle customers (like ConAgra, Tyson, McDonalds and Heinz) have all realized the benefits of Agile PLM for Process and its integration to their ERP systems. More to Come Stay tuned for more articles in our blog series “The Business of Winning Innovation.” While we will also feature articles focused on other industries, look forward to more on how Agile PLM for Process addresses innovation challenges facing the CP industry. Additional topics include: Innovation Data Management (IDM), New Product Development (NPD), Product Quality Management (PQM), Menu Management,Private Label Management, and more! . Watch this video for more info about Agile PLM for Process

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• Contracting as a Software Developer in the UK

  - by Frez

  Normal 0 false false false EN-GB X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0cm; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} Having had some 15 years’ experience of working as a software contractor, I am often asked by developers who work as permanent employees (permies) about the pros and cons of working as a software consultant through my own limited company and whether the move would be a good one for them. Whilst it is possible to contract using other financial vehicles such as umbrella companies, this article will only consider limited companies as that is what I have experience of using. Contracting or consultancy requires a different mind-set from being a permanent member of staff, and not all developers are capable of this shift in attitude. Whilst you can look forward to an increase in the money you take home, there are real risks and expenses you would not normally be exposed to as a permie. So let us have a look at the pros and cons: Pros: More money There is no doubt that whilst you are working on contracts you will earn significantly more than you would as a permanent employee. Furthermore, working through a limited company is more tax efficient. Less politics You really have no need to involve yourself in office politics. When the end of the day comes you can go home and not think or worry about the power struggles within the company you are contracted to. Your career progression is not tied to the company. Expenses from gross income All your expenses of trading as a business will come out of your company’s gross income, i.e. before tax. This covers travelling expenses provided you have not been at the same client/location for more than two years, internet subscriptions, professional subscriptions, software, hardware, accountancy services and so on. Cons: Work is more transient Contracts typically range from a couple of weeks to a year, although will most likely start at 3 months. However, most contracts are extended either because the project you have been brought in to help with takes longer to deliver than expected, the client decides they can use you on other aspects of the project, or the client decides they would like to use you on other projects. The temporary nature of the work means that you will have down-time between contracts while you secure new opportunities during which time your company will have no income. You may need to attend several interviews before securing a new contract. Accountancy expenses Your company is a separate entity and there are accountancy requirements which, unless you like paperwork, means your company will need to appoint an accountant to prepare your company’s accounts. It may also be worth purchasing some accountancy software, so talk to your accountant about this as they may prefer you to use a particular software package so they can integrate it with their systems. VAT You will need to register your company for VAT. This is tax neutral for you as the VAT you charge your clients you will pass onto the government less any VAT you are reclaiming from expenses, but it is additional paperwork to undertake each quarter. It is worth checking out the Fixed Rate VAT Scheme that is available, particularly after the initial expenses of setting up your company are over. No training Clients take you on based on your skills, not to train you when they will lose that investment at the end of the contract, so understand that it is unlikely you will receive any training funded by a client. However, learning new skills during a contract is possible and you may choose to accept a contract on a lower rate if this is guaranteed as it will help secure future contracts. No financial extras You will have no free pension, life, accident, sickness or medical insurance unless you choose to purchase them yourself. A financial advisor can give you all the necessary advice in this area, and it is worth taking seriously. A year after I started as a consultant I contracted a serious illness, this kept me off work for over two months, my client was very understanding and it could have been much worse, so it is worth considering what your options might be in the case of illness, death and retirement. Agencies Whilst it is possible to work directly for end clients there are pros and cons of working through an agency.  The main advantage is cash flow, you invoice the agency and they typically pay you within a week, whereas working directly for a client could have you waiting up to three months to be paid. The downside of working for agencies, especially in the current difficult times, is that they may go out of business and you then have difficulty getting the money you are owed. Tax investigation It is possible that the Inland Revenue may decide to investigate your company for compliance with tax law. Insurance is available to cover you for this. My personal recommendation would be to join the PCG as this insurance is included as a benefit of membership, Professional Indemnity Some agencies require that you are covered by professional indemnity insurance; this is a cost you would not incur as a permie. Travel Unless you live in an area that has an abundance of opportunities, such as central London, it is likely that you will be travelling further, longer and with more expense than if you were permanently employed at a local company. This not only affects you monetarily, but also your quality of life and the ability to keep fit and healthy. Obtaining finance If you want to secure a mortgage on a property it can be more difficult or expensive, especially if you do not have three years of audited accounts to show a mortgage lender.   Caveat This post is my personal opinion and should not be used as a definitive guide or recommendation to contracting and whether it is suitable for you as an individual, i.e. I accept no responsibility if you decide to take up contracting based on this post and you fare badly for whatever reason.

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• FreeBSD with Vagrant - don't know how to check guest additions version

  - by joelmaranhao

  On Mac OS X 10.9.3 Picked a box from the VagrantCloud Init the vagrant box $ vagrant init chef/freebsd-9.2-i386 A `Vagrantfile` has been placed in this directory. You are now ready to `vagrant up` your first virtual environment! Please read the comments in the Vagrantfile as well as documentation on `vagrantup.com` for more information on using Vagrant. List the files $ ls -al -rw-r--r-- 1 joel staff 4831 Jun 5 17:17 Vagrantfile Vagrantfile content VAGRANTFILE_API_VERSION = "2" Vagrant.configure(VAGRANTFILE_API_VERSION) do |config| config.vm.box = "chef/freebsd-9.2-i386" end Starting my virtual box leads to Errors $ vagrant up Bringing machine 'default' up with 'virtualbox' provider... ==> default: Box 'chef/freebsd-9.2-i386' could not be found. Attempting to find and install... default: Box Provider: virtualbox default: Box Version: >= 0 ==> default: Loading metadata for box 'chef/freebsd-9.2-i386' default: URL: https://vagrantcloud.com/chef/freebsd-9.2-i386 ==> default: Adding box 'chef/freebsd-9.2-i386' (v1.0.0) for provider: virtualbox default: Downloading: https://vagrantcloud.com/chef/freebsd-9.2-i386/version/1/provider/virtualbox.box ==> default: Successfully added box 'chef/freebsd-9.2-i386' (v1.0.0) for 'virtualbox'! ==> default: Importing base box 'chef/freebsd-9.2-i386'... ==> default: Matching MAC address for NAT networking... ==> default: Checking if box 'chef/freebsd-9.2-i386' is up to date... ==> default: Setting the name of the VM: freebsd92-i386_default_1401982167145_49633 ==> default: Fixed port collision for 22 => 2222. Now on port 2201. ==> default: Clearing any previously set network interfaces... ==> default: Preparing network interfaces based on configuration... default: Adapter 1: nat ==> default: Forwarding ports... default: 22 => 2201 (adapter 1) ==> default: Booting VM... ==> default: Waiting for machine to boot. This may take a few minutes... default: SSH address: 127.0.0.1:2201 default: SSH username: vagrant default: SSH auth method: private key default: Warning: Connection timeout. Retrying... default: Warning: Connection timeout. Retrying... ==> default: Machine booted and ready! Sorry, don't know how to check guest version of Virtualbox Guest Additions on this platform. Stopping installation. ==> default: Checking for guest additions in VM... default: The guest additions on this VM do not match the installed version of default: VirtualBox! In most cases this is fine, but in rare cases it can default: prevent things such as shared folders from working properly. If you see default: shared folder errors, please make sure the guest additions within the default: virtual machine match the version of VirtualBox you have installed on default: your host and reload your VM. default: default: Guest Additions Version: 4.2.16 default: VirtualBox Version: 4.3 ==> default: Mounting shared folders... default: /vagrant => /Users/joel/Code/anybots/operations/robot/freebsd92-i386 Vagrant attempted to execute the capability 'mount_virtualbox_shared_folder' on the detect guest OS 'freebsd', but the guest doesn't support that capability. This capability is required for your configuration of Vagrant. Please either reconfigure Vagrant to avoid this capability or fix the issue by creating the capability. Note that I have recently installed the latest version of VirtualBox, but somehow I can't find the Guest Additions.

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• Profiling Startup Of VS2012 &ndash; SpeedTrace Profiler

  - by Alois Kraus

  SpeedTrace is a relatively unknown profiler made a company called Ipcas. A single professional license does cost 449€+VAT. For the test I did use SpeedTrace 4.5 which is currently Beta. Although it is cheaper than dotTrace it has by far the most options to influence how profiling does work. First you need to create a tracing project which does configure tracing for one process type. You can start the application directly from the profiler or (much more interesting) it does attach to a specific process when it is started. For this you need to check “Trace the specified …” radio button and enter the process name in the “Process Name of the Trace” edit box. You can even selectively enable tracing for processes with a specific command line. Then you need to activate the trace project by pressing the Activate Project button and you are ready to start VS as usual. If you want to profile the next 10 VS instances that you start you can set the Number of Processes counter to e.g. 10. This is immensely helpful if you are trying to profile only the next 5 started processes. As you can see there are many more tabs which do allow to influence tracing in a much more sophisticated way. SpeedTrace is the only profiler which does not rely entirely on the profiling Api of .NET. Instead it does modify the IL code (instrumentation on the fly) to write tracing information to disc which can later be analyzed. This approach is not only very fast but it does give you unprecedented analysis capabilities. Once the traces are collected they do show up in your workspace where you can open the trace viewer. I do skip the other windows because this view is by far the most useful one. You can sort the methods not only by Wall Clock time but also by CPU consumption and wait time which none of the other products support in their views at the same time. If you want to optimize for CPU consumption sort by CPU time. If you want to find out where most time is spent you need Clock Total time and Clock Waiting. There you can directly see if the method did take long because it did wait on something or it did really execute stuff that did take so long. Once you have found a method you want to drill deeper you can double click on a method to get to the Caller/Callee view which is similar to the JetBrains Method Grid view. But this time you do see much more. In the middle is the clicked method. Above are the methods that call you and below are the methods that you do directly call. Normally you would then start digging deeper to find the end of the chain where the slow method worth optimizing is located. But there is a shortcut. You can press the magic   button to calculate the aggregation of all called methods. This is displayed in the lower left window where you can see each method call and how long it did take. There you can also sort to see if this call stack does only contain methods (e.g. WCF connect calls which you cannot make faster) not worth optimizing. YourKit has a similar feature where it is called Callees List. In the Functions tab you have in the context menu also many other useful analysis options One really outstanding feature is the View Call History Drilldown. When you select this one you get not a sum of all method invocations but a list with the duration of each method call. This is not surprising since SpeedTrace does use tracing to get its timings. There you can get many useful graphs how this method did behave over time. Did it become slower at some point in time or was only the first call slow? The diagrams and the list will tell you that. That is all fine but what should I do when one method call was slow? I want to see from where it was coming from. No problem select the method in the list hit F10 and you get the call stack. This is a life saver if you e.g. search for serialization problems. Today Serializers are used everywhere. You want to find out from where the 5s XmlSerializer.Deserialize call did come from? Hit F10 and you get the call stack which did invoke the 5s Deserialize call. The CPU timeline tab is also useful to find out where long pauses or excessive CPU consumption did happen. Click in the graph to get the Thread Stacks window where you can get a quick overview what all threads were doing at this time. This does look like the Stack Traces feature in YourKit. Only this time you get the last called method first which helps to quickly see what all threads were executing at this moment. YourKit does generate a rather long list which can be hard to go through when you have many threads. The thread list in the middle does not give you call stacks or anything like that but you see which methods were found most often executing code by the profiler which is a good indication for methods consuming most CPU time. This does sound too good to be true? I have not told you the best part yet. The best thing about this profiler is the staff behind it. When I do see a crash or some other odd behavior I send a mail to Ipcas and I do get usually the next day a mail that the problem has been fixed and a download link to the new version. The guys at Ipcas are even so helpful to log in to your machine via a Citrix Client to help you to get started profiling your actual application you want to profile. After a 2h telco I was converted from a hater to a believer of this tool. The fast response time might also have something to do with the fact that they are actively working on 4.5 to get out of the door. But still the support is by far the best I have encountered so far. The only downside is that you should instrument your assemblies including the .NET Framework to get most accurate numbers. You can profile without doing it but then you will see very high JIT times in your process which can severely affect the correctness of the measured timings. If you do not care about exact numbers you can also enable in the main UI in the Data Trace tab logging of method arguments of primitive types. If you need to know what files at which times were opened by your application you can find it out without a debugger. Since SpeedTrace does read huge trace files in its reader you should perhaps use a 64 bit machine to be able to analyze bigger traces as well. The memory consumption of the trace reader is too high for my taste. But they did promise for the next version to come up with something much improved.

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• Oracle Tutor: Top 10 to Implement Sustainable Policies and Procedures

  - by emily.chorba(at)oracle.com

  Overview Your organization (executives, managers, and employees) understands the value of having written business process documents (process maps, procedures, instructions, reference documents, and form abstracts). Policies and procedures should be documented because they help to reduce the range of individual decisions and encourage management by exception: the manager only needs to give special attention to unusual problems, not covered by a specific policy or procedure. As more and more procedures are written to cover recurring situations, managers will begin to make decisions which will be consistent from one functional area to the next.Companies should take a project management approach when implementing an environment for a sustainable documentation program and do the following:1. Identify an Executive Champion2. Put together a winning team3. Assign ownership4. Centralize publishing5. Establish the Document Maintenance Process Up Front6. Document critical activities only7. Document actual practice8. Minimize documentation9. Support continuous improvement10. Keep it simple 1. Identify an Executive ChampionAppoint a top down driver. Select one key individual to be a mentor for the procedure planning team. The individual should be a senior manager, such as your company president, CIO, CFO, the vice-president of quality, manufacturing, or engineering. Written policies and procedures can be important supportive aids when known to express the thinking for the chief executive officer and / or the president and to have his or her full support. 2. Put Together a Winning TeamChoose a strong Project Management Leader and staff the procedure planning team with management members from cross functional groups. Make sure team members have the responsibility - and the authority - to make things happen.The winning team should consist of the Documentation Project Manager, Document Owners (one for each functional area), a Document Controller, and Document Specialists (as needed). The Tutor Implementation Guide has complete job descriptions for these roles. 3. Assign Ownership It is virtually impossible to keep process documentation simple and meaningful if employees who are far removed from the activity itself create it. It is impossible to keep documentation up-to-date when responsibility for the document is not clearly understood.Key to the Tutor methodology, therefore, is the concept of ownership. Each document has a single owner, who is responsible for ensuring that the document is necessary and that it reflects actual practice. The owner must be a person who is knowledgeable about the activity and who has the authority to build consensus among the persons who participate in the activity as well as the authority to define or change the way an activity is performed. The owner must be an advocate of the performers and negotiate, not dictate practices.In the Tutor environment, a document's owner is the only person with the authority to approve an update to that document. 4. Centralize Publishing Although it is tempting (especially in a networked environment and with document management software solutions) to decentralize the control of all documents -- with each owner updating and distributing his own -- Tutor promotes centralized publishing by assigning the Document Administrator (gate keeper) to manage the updates and distribution of the procedures library. 5. Establish a Document Maintenance Process Up Front (and stick to it) Everyone in your organization should know they are invited to suggest changes to procedures and should understand exactly what steps to take to do so. Tutor provides a set of procedures to help your company set up a healthy document control system. There are many document management products available to automate some of the document change and maintenance steps. Depending on the size of your organization, a simple document management system can reduce the effort it takes to track and distribute document changes and updates. Whether your company decides to store the written policies and procedures on a file server or in a database, the essential tasks for maintaining documents are the same, though some tasks are automated. 6. Document Critical Activities Only The best way to keep your documentation simple is to reduce the number of process documents to a bare minimum and to include in those documents only as much detail as is absolutely necessary. The first step to reducing process documentation is to document only those activities that are deemed critical. Not all activities require documentation. In fact, some critical activities cannot and should not be standardized. Others may be sufficiently documented with an instruction or a checklist and may not require a procedure. A document should only be created when it enhances the performance of the employee performing the activity. If it does not help the employee, then there is no reason to maintain the document. Activities that represent little risk (such as project status), activities that cannot be defined in terms of specific tasks (such as product research), and activities that can be performed in a variety of ways (such as advertising) often do not require documentation. Sometimes, an activity will evolve to the point where documentation is necessary. For example, an activity performed by single employee may be straightforward and uncomplicated -- that is, until the activity is performed by multiple employees. Sometimes, it is the interaction between co-workers that necessitates documentation; sometimes, it is the complexity or the diversity of the activity.7. Document Actual Practices The only reason to maintain process documentation is to enhance the performance of the employee performing the activity. And documentation can only enhance performance if it reflects reality -- that is, current best practice. Documentation that reflects an unattainable ideal or outdated practices will end up on the shelf, unused and forgotten.Documenting actual practice means (1) auditing the activity to understand how the work is really performed, (2) identifying best practices with employees who are involved in the activity, (3) building consensus so that everyone agrees on a common method, and (4) recording that consensus.8. Minimize Documentation One way to keep it simple is to document at the highest level possible. That is, include in your documents only as much detail as is absolutely necessary.When writing a document, you should ask yourself, What is the purpose of this document? That is, what problem will it solve?By focusing on this question, you can target the critical information.• What questions are the end users likely to have?• What level of detail is required?• Is any of this information extraneous to the document's purpose? Short, concise documents are user friendly and they are easier to keep up to date. 9. Support Continuous Improvement Employees who perform an activity are often in the best position to identify improvements to the process. In other words, continuous improvement is a natural byproduct of the work itself -- but only if the improvements are communicated to all employees who are involved in the process, and only if there is consensus among those employees.Traditionally, process documentation has been used to dictate performance, to limit employees' actions. In the Tutor environment, process documents are used to communicate improvements identified by employees. How does this work? The Tutor methodology requires a process document to reflect actual practice, so the owner of a document must routinely audit its content -- does the document match what the employees are doing? If it doesn't, the owner has the responsibility to evaluate the process, to build consensus among the employees, to identify "best practices," and to communicate these improvements via a document update. Continuous improvement can also be an outgrowth of corrective action -- but only if the solutions to problems are communicated effectively. The goal should be to solve a problem once and only once, which means not only identifying the solution, but ensuring that the solution becomes part of the process. The Tutor system provides the method through which improvements and solutions are documented and communicated to all affected employees in a cost-effective, timely manner; it ensures that improvements are not lost or confined to a single employee. 10. Keep it Simple Process documents don't have to be complex and unfriendly. In fact, the simpler the format and organization, the more likely the documents will be used. And the simpler the method of maintenance, the more likely the documents will be kept up-to-date. Keep it simply by:• Minimizing skills and training required• Following the established Tutor document format and layout• Avoiding technology just for technology's sake No other rule has as major an impact on the success of your internal documentation as -- keep it simple. Learn More For more information about Tutor, visit Oracle.Com or the Tutor Blog. Post your questions at the Tutor Forum.   Emily Chorba Principle Product Manager Oracle Tutor & BPM 

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• Finally, upgrade from Nokia X3 to Samsung Galaxy S III

  This time, something slightly different but nonetheless not less interesting, hopefully. Living on a remote island like Mauritius, ill-praised 'Cyber Island' in the Indian Ocean, has its advantages in life style and relaxed environment to life in but in terms of technological aspects it can be quite a nightmare. Well, I guess this might be different story to report about... one day. Cyber Island Mauritius Despite it's shiny advertisement as Cyber Island and business in ICT hub to Africa, Mauritius is not on the latest track of available models in computer hardware or, in the context of this article, cellulars or smart-phone, or communication technology in general. Okay, I have to admit that this statement is only partly true. Money can buy, even here in Mauritius. Luckily, there are ways and ways to deal with this outcry of modern, read: technological, civilisation issues. Online shopping you might think? Yes, for sure, until you discover in your checkout procedure that a small island in the Indian Ocean isn't a preferred destination for delivery and the precious time you spent on putting your items into your cart and feeding your personal level of anticipation gets ruined on the last stint. Ordering from abroad saves you money Anyway, I got in touch with my personal courier and luckily there were some extra-kilos left in the luggage. First obstacle sorted, we have a Transporter! Okay, on the next occasion off to Amazon online and using their Prime service for fast delivery. Actually, the order was placed on Saturday evening and everything got delivered on Tuesday morning - nice job in less than 72 hours. Okay, among the items of that shopping rush I ordered a shiny Samsung Galaxy S III 16GB in oceanic blue - did I mention, that you hardly get a blue model in Mauritius? - for my BWE. Interesting side-notes: First, Amazon Germany dropped the prices for roughly 30% on the S3, and we got the 16GB model for less than 500 Euro (or approx. Rs. 19.500,-) compared to the usual Rs. 27.000,- on the local market. It even varies whether the local price is inclusive or exclusive VAT (15%). Second, since a while she was bothering me to get an iPhone and an iPad for her, fair enough I thought, decent hardware, posh design and reliable services. Until we watched the 'magical' introduction of Samsung's new models at the IFA exhibition, she read the bashing comments on Google+ on the iPhone 5 and I gave her a brief summary on the law suit between Apple and Samsung in the USA. So, yes, Samsung USA is right, the next big thing is already here - literally. My BWE loves the look and touch of the Galaxy S3. And for me it was more cost-effective in terms of purchases done at the App Store, ups, Play Store. Transfer of contacts, text messages and media files Okay, now that the hardware is in place, how to transfer all those contacts, text messages, media files, etc. between those two devices? In the past, I used to use the Nokia Communication Suite between various models but now for Android? Well, as usual Google and Bing are reliable friends and among the first hits I came across an article about How to Transfer Contacts from Nokia to Android. Couldn't be easier, right? Well, sort of... my main Windows systems are already running on Windows 8, and this actually caused problems with the mobile/smart-phone device drivers. The article provides the download for an older version 1.10 which upgrades to 2.11 (as time of writing this entry) but both couldn't get the Galaxy S3 and the Nokia connected. Shame on me... the product page clearly doesn't mention Windows 8 (for now) and Windows 8 isn't available for the general audience at all... After I took a spare machine running on Windows Vista everything went smooth. Software installed, upgrade done, device drivers for Android automatically downloaded and installed, and the same painless routine for the Nokia part. I think, I rebooted the system twice during the whole setup procedure but hey, it was more or less a distraction while coding some stuff in ASP.NET MVC and Telerik Kendo UI. The transfer of contacts and text messages was done via Wondershare MobileGo for Android, and all media files by moving the additional microSD card from one device to the other. But even without an external SD card, it would have been very easy to copy the files via Windows Explorer directly. Little catch and excellent service Fine, we are almost done and the only step left is to shift the SIM card... Ouch, gotcha! The X3 uses a standard size SIM card while the S III only accepts microSIM form factor. What an irony, bigger smartphone needs smaller SIM card. Luckily, the next showroom of Emtel is just 5 mins away up the road, and the service staff over there know their job. Finally, after roughly 10 mins of paper work, activation and small chit-chat, the S3 came to life on the mobile network. Owning a smart-phone now and knowing that my BWE would like to interact more on social networks away from home, especially to upload pictures and provide local 'check-ins', I activated a data package for her in advance, too. Even that it is Saturday, everything was already done and ready to be used. Nice bonus: The Emtel clerk directly offered me to set up the configuration for the Emtel data services, yes sure, go ahead, this saves me to search for that in the settings. Okay, spoiler-alert here, setting a static APN to access the Emtel network and the internet wouldn't be a challenge. But hey, she already had the phone in her hands and I could keep my eyes on the children. Well done, Emtel! Resume Thanks to the useful software package by Wondershare is was a hands-free experience to transfer all the data from a Nokia mobile on Symbian S60 to a Samsung Galaxy S III on Android Ice Cream Sandwich (ICS). In the future, this wont be a serious issue at all anymore thanks to synchronisation services and cloud storage. And for now, I'm only waiting for the official upgrades for Jelly Bean.

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• Communities - The importance of exchange and discussion

  Communication with your environment is an essential part of everyone's life. And it doesn't matter whether you are actually living in a rural area in the middle of nowhere, within the pulsating heart of a big city, or in my case on a wonderful island in the Indian Ocean. The ability to exchange your thoughts, your experience and your worries with another person helps you to get different points of view and new ideas on how to resolve an issue you might be confronted with. Benefits of community work What happens to be common sense in your daily life, also applies to your work environment. Working in IT, or ICT as it is called in Mauritius, requires a lot of reading and learning. Not only during your lectures at the university but with your colleagues in a project assignment and hopefully with 'unknown' pals in the universe of online communities. At least I can say that I learned quite a lot from other developers code, their responses in various forums, their numerous blog articles, and while attending local user group meetings. When I started to work as a professional software developer (or engineer some may say) years ago I immediately checked the existence of communities on the programming language, the database technology and other vital information on software development in general. Luckily, it wasn't too difficult to find. My employer had a subscription of the monthly magazines and newsletters of a national organisation which also run the biggest forum in that area. Getting in touch with other developers and reading their common problems but also solutions was a huge benefit to my growth. Image courtesy of Michael Kappel (CC BY-NC 2.0) Active participation and regular contribution to this community gave me some nice advantages, too. Within three years I was listed as a conference speaker at the annual developer's conference and provided several sessions on different topics during consecutive years. Back in 2004, I took over the responsibility and management of the monthly meetings of a regional user group, and organised it for more than two years. Furthermore, I was invited to the newly-founded community program of Microsoft Germany (Community Leader/Insider Program - CLIP). My website on Active FoxPro Pages was nominated in the second batch of online communities. Due to my community work and providing advice to others, I had the honour to be awarded as Microsoft Most Valuable Professional (MVP) - Visual Developer for Visual FoxPro in the years 2006 and 2007. It was a great experience to meet with other like-minded people and I'm really grateful for that. Just in case, more details are listed in my Curriculum Vitae. But this all changed when I moved to Mauritius... Cyber island Mauritius? During the first months in Mauritius I was way too busy to think about community activities at all. First of all, there was the new company that had to be set up, the new staff had to be trained and of course the communication work-flows and so on with the project managers back in Germany had to be sorted out, too. Second, I had to get a grip of my private matters like getting the basics for my new household or exploring the neighbourhood, and last but not least I needed a break from the hectic and intensive work prior to my departure. As soon as the sea literally calmed down, I started to have conversations with my colleagues about communities and user groups. Sadly, it turned out that there were none, or at least no one was aware of any at that time. Oh oh, what did I do? Anyway, having this kind of background and very positive experience with off-line and on-line activities I decided for myself that some day I'm going to found a community in Mauritius for all kind of IT/ICT-related fields. The main focus might be on software development but not on a certain technology or methodology. It was clear to me that it should be an open infrastructure and anyone is welcome to join, to experience, to share and to contribute if they would like to. That was the idea at that time... Ok, fast-forward to recent events. At the end of October 2012 I was invited to an event called Open Days organised by Microsoft Indian Ocean Islands together with other local partners and resellers. There I got in touch with local Technical Evangelist Arnaud Meslier and we had a good conversation on communities during the breaks. Eventually, I left a good impression on him, as we are having chats on Facebook or Skype irregularly. Well, seeing that my personal and professional surroundings have been settled and running smooth, having that great exchange and contact with Microsoft IOI (again), and being really eager to re-animate my intentions from 2007, I recently founded a new community: Mauritius Software Craftsmanship Community - #MSCC It took me a while to settle down with the name but it was obvious that the community should not be attached to one single technology, like ie. .NET user group, Oracle developers, or Joomla friends (these are fictitious names). There are several other reasons why I came up with 'Craftsmanship' as the core topic of this community. The expression of 'engineering' didn't feel right with the fields covered. Software development in all kind of facets is a craft, and therefore demands a lot of practice but also guidance from more experienced developers. It also includes the process of designing, modelling and drafting the ideas. Has to deal with various types of tests and test methodologies, and of course should be focused on flexible and agile ways of acting. In order to meet and to excel a customer's request for a solution. Next, I was looking for an easy way to handle the organisation of events and meeting appointments. Using all kind of social media platforms like Google+, LinkedIn, Facebook, Xing, etc. I was never really confident about their features of event handling. More by chance I stumbled upon Meetup.com and in combination with the other entities (G+ Communities, FB Pages or in Groups) I am looking forward to advertise and manage all future activities here: Mauritius Software Craftsmanship Community This is a community for those who care and are proud of what they do. For those developers, regardless how experienced they are, who want to improve and master their craft. This is a community for those who believe that being average is just not good enough. I know, there are not many 'craftsmen' yet but it's a start... Let's see how it looks like by the end of the year. There are free smartphone apps for Android and iOS from Meetup.com that allow you to keep track of meetings and to stay informed on latest updates. And last but not least, there will be a Trello workspace to collect and share ideas and provide downloads of slides, etc. Sharing is caring! As mentioned, the #MSCC is present in various social media networks in order to cover as many people as possible here in Mauritius. Following is an overview of the current networks: Twitter - Latest updates and quickies Google+ - Community channel Facebook - Community Page LinkedIn - Community Group Trello - Collaboration workspace to share and develop ideas Hopefully, this covers the majority of computer-related people in Mauritius. Please spread the word about the #MSCC between your colleagues, your friends and other interested 'geeks'. Your future looks bright Running and participating in a user group or any kind of community usually provides quite a number of advantages for anyone. On the one side it is very joyful for me to organise appointments and get in touch with people that might be interested to present a little demo of their projects or their recent problems they had to tackle down, and on the other side there are lots of companies that have various support programs or sponsorships especially tailored for user groups. At the moment, I already have a couple of gimmicks that I would like to hand out in small contests or raffles during one of the upcoming meetings, and as said, companies provide all kind of goodies, books free of charge, or sometimes even licenses for communities. Meeting other software developers or IT guys also opens up your point of view on the local market and there might be interesting projects or job offers available, too. A community like the Mauritius Software Craftsmanship Community is great for freelancers, self-employed, students and of course employees. Meetings will be organised on a regular basis, and I'm open to all kind of suggestions from you. Please leave a comment here in blog or join the conversations in the above mentioned social networks. Let's get this community up and running, my fellow Mauritians!

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• Community Outreach - Where Should I Go

  - by Roger Brinkley

  A few days ago I was talking to person new to community development and they asked me what guidelines I used to determine the worthiness of a particular event. After our conversation was over I thought about it a little bit more and figured out there are three ways to determine if any event (be it conference, blog, podcast or other social medias) is worth doing: Transferability, Multiplication, and Impact. Transferability - Is what I have to say useful to the people that are going to hear it. For instance, consider a company that has product offering that can connect up using a number of languages like Scala, Grovey or Java. Sending a Scala expert to talk about Scala and the product is not transferable to a Java User Group, but a Java expert doing the same talk with a Java slant is. Similarly, talking about JavaFX to any Java User Group meeting in Brazil was pretty much a wasted effort until it was open sourced. Once it was open sourced it was well received. You can also look at transferability in relation to the subject matter that you're dealing with. How transferable is a presentation that I create. Can I, or a technical writer on the staff, turn it into some technical document. Could it be converted into some type of screen cast. If we have a regular podcast can we make a reference to the document, catch the high points or turn it into a interview. Is there a way of using this in the sales group. In other words is the document purely one dimensional or can it be re-purposed in other forms. Multiplication - On every trip I'm looking for 2 to 5 solid connections that I can make with developers. These are long term connections, because I know that once that relationship is established it will lead to another 2 - 5 from that connection and within a couple of years were talking about some 100 connections from just one developer. For instance, when I was working on JavaHelp in 2000 I hired a science teacher with a programming background. We've developed a very tight relationship over the year though we rarely see each other more than once a year. But at this JavaOne, one of his employees came up to me and said, "Richard (Rick Hard in Czech) told me to tell you that he couldn't make it to JavaOne this year but if I saw you to tell you hi". Another example is from my Mobile & Embedded days in Brasil. On our very first FISL trip about 5 years ago there were two university students that had created a project called "Marge". Marge was a Bluetooth framework that made connecting bluetooth devices easier. I invited them to a "Sun" dinner that evening. Originally they were planning on leaving that afternoon, but they changed their plans recognizing the opportunity. Their eyes were as big a saucers when they realized the level of engineers at the meeting. They went home started a JUG in Florianoplis that we've visited more than a couple of times. One of them went to work for Brazilian government lab like Berkley Labs, MIT Lab, John Hopkins Applied Physicas Labs or Lincoln Labs in the US. That presented us with an opportunity to show Embedded Java as a possibility for some of the work they were doing there. Impact - The final criteria is how life changing is what I'm going to say be to the individuals I'm reaching. A t-shirt is just a token, but when I reach down and tug at their developer hearts then I know I've succeeded. I'll never forget one time we flew all night to reach Joan Pasoa in Northern Brazil. We arrived at 2am went immediately to our hotel only to be woken up at 6 am to travel 2 hours by car to the presentation hall. When we arrived we were totally exhausted. Outside the facility there were 500 people lined up to hear 6 speakers for the day. That itself was uplifting.  I delivered one of my favorite talks on "I have passion". It was a talk on golf and embedded java development, "Find your passion". When we finished a couple of first year students came up to me and said how much my talk had inspired them. FISL is another great example. I had been about 4 years in a row. FISL is a very young group of developers so capturing their attention is important. Several of the students will come back 2 or 3 years later and ask me questions about research or jobs. And then there's Louis. Louis is one my favorite Brazilians. I can only describe him as a big Brazilian teddy bear. I see him every year at FISL. He works primarily in Java EE but he's attended every single one of my talks over the last 4 years. I can't tell you why, but he always greets me and gives me a hug. For some reason I've had a real impact. And of course when it comes to impact you don't just measure a presentation but every single interaction you have at an event. It's the hall way conversations, the booth conversations, but more importantly it's the conversations at dinner tables or in the cars when you're getting transported to an event. There's a good story that illustrates this. Last year in the spring I was traveling to Goiânia in Brazil. I've been there many times and leaders there no me well. One young man has picked me up at the airport on more than one occasion. We were going out to dinner one evening and he brought his girl friend along. One thing let to another and I eventually asked him, in front of her, "Why haven't you asked her to marry you?" There were all kinds of excuses and she just looked at him and smiled. When I came back in December for JavaOne he came and sought me. "I just want to tell you that I thought a lot about what you said, and I asked her to marry me. We're getting married next Spring." Sometimes just one presentation is all it takes to make an impact. Other times it takes years. Some impacts are directly related to the company and some are more personal in nature. It doesn't matter which it is because it's having the impact that matters.

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• The Sensemaking Spectrum for Business Analytics: Translating from Data to Business Through Analysis

  - by Joe Lamantia

  One of the most compelling outcomes of our strategic research efforts over the past several years is a growing vocabulary that articulates our cumulative understanding of the deep structure of the domains of discovery and business analytics. Modes are one example of the deep structure we’ve found.  After looking at discovery activities across a very wide range of industries, question types, business needs, and problem solving approaches, we've identified distinct and recurring kinds of sensemaking activity, independent of context.  We label these activities Modes: Explore, compare, and comprehend are three of the nine recognizable modes.  Modes describe *how* people go about realizing insights.  (Read more about the programmatic research and formal academic grounding and discussion of the modes here: https://www.researchgate.net/publication/235971352_A_Taxonomy_of_Enterprise_Search_and_Discovery) By analogy to languages, modes are the 'verbs' of discovery activity.  When applied to the practical questions of product strategy and development, the modes of discovery allow one to identify what kinds of analytical activity a product, platform, or solution needs to support across a spread of usage scenarios, and then make concrete and well-informed decisions about every aspect of the solution, from high-level capabilities, to which specific types of information visualizations better enable these scenarios for the types of data users will analyze. The modes are a powerful generative tool for product making, but if you've spent time with young children, or had a really bad hangover (or both at the same time...), you understand the difficult of communicating using only verbs.  So I'm happy to share that we've found traction on another facet of the deep structure of discovery and business analytics.  Continuing the language analogy, we've identified some of the ‘nouns’ in the language of discovery: specifically, the consistently recurring aspects of a business that people are looking for insight into.  We call these discovery Subjects, since they identify *what* people focus on during discovery efforts, rather than *how* they go about discovery as with the Modes. Defining the collection of Subjects people repeatedly focus on allows us to understand and articulate sense making needs and activity in more specific, consistent, and complete fashion.  In combination with the Modes, we can use Subjects to concretely identify and define scenarios that describe people’s analytical needs and goals.  For example, a scenario such as ‘Explore [a Mode] the attrition rates [a Measure, one type of Subject] of our largest customers [Entities, another type of Subject] clearly captures the nature of the activity — exploration of trends vs. deep analysis of underlying factors — and the central focus — attrition rates for customers above a certain set of size criteria — from which follow many of the specifics needed to address this scenario in terms of data, analytical tools, and methods. We can also use Subjects to translate effectively between the different perspectives that shape discovery efforts, reducing ambiguity and increasing impact on both sides the perspective divide.  For example, from the language of business, which often motivates analytical work by asking questions in business terms, to the perspective of analysis.  The question posed to a Data Scientist or analyst may be something like “Why are sales of our new kinds of potato chips to our largest customers fluctuating unexpectedly this year?” or “Where can innovate, by expanding our product portfolio to meet unmet needs?”.  Analysts translate questions and beliefs like these into one or more empirical discovery efforts that more formally and granularly indicate the plan, methods, tools, and desired outcomes of analysis.  From the perspective of analysis this second question might become, “Which customer needs of type ‘A', identified and measured in terms of ‘B’, that are not directly or indirectly addressed by any of our current products, offer 'X' potential for ‘Y' positive return on the investment ‘Z' required to launch a new offering, in time frame ‘W’?  And how do these compare to each other?”.  Translation also happens from the perspective of analysis to the perspective of data; in terms of availability, quality, completeness, format, volume, etc. By implication, we are proposing that most working organizations — small and large, for profit and non-profit, domestic and international, and in the majority of industries — can be described for analytical purposes using this collection of Subjects.  This is a bold claim, but simplified articulation of complexity is one of the primary goals of sensemaking frameworks such as this one.  (And, yes, this is in fact a framework for making sense of sensemaking as a category of activity - but we’re not considering the recursive aspects of this exercise at the moment.) Compellingly, we can place the collection of subjects on a single continuum — we call it the Sensemaking Spectrum — that simply and coherently illustrates some of the most important relationships between the different types of Subjects, and also illuminates several of the fundamental dynamics shaping business analytics as a domain.  As a corollary, the Sensemaking Spectrum also suggests innovation opportunities for products and services related to business analytics. The first illustration below shows Subjects arrayed along the Sensemaking Spectrum; the second illustration presents examples of each kind of Subject.  Subjects appear in colors ranging from blue to reddish-orange, reflecting their place along the Spectrum, which indicates whether a Subject addresses more the viewpoint of systems and data (Data centric and blue), or people (User centric and orange).  This axis is shown explicitly above the Spectrum.  Annotations suggest how Subjects align with the three significant perspectives of Data, Analysis, and Business that shape business analytics activity.  This rendering makes explicit the translation and bridging function of Analysts as a role, and analysis as an activity. Subjects are best understood as fuzzy categories [http://georgelakoff.files.wordpress.com/2011/01/hedges-a-study-in-meaning-criteria-and-the-logic-of-fuzzy-concepts-journal-of-philosophical-logic-2-lakoff-19731.pdf], rather than tightly defined buckets.  For each Subject, we suggest some of the most common examples: Entities may be physical things such as named products, or locations (a building, or a city); they could be Concepts, such as satisfaction; or they could be Relationships between entities, such as the variety of possible connections that define linkage in social networks.  Likewise, Events may indicate a time and place in the dictionary sense; or they may be Transactions involving named entities; or take the form of Signals, such as ‘some Measure had some value at some time’ - what many enterprises understand as alerts.   The central story of the Spectrum is that though consumers of analytical insights (represented here by the Business perspective) need to work in terms of Subjects that are directly meaningful to their perspective — such as Themes, Plans, and Goals — the working realities of data (condition, structure, availability, completeness, cost) and the changing nature of most discovery efforts make direct engagement with source data in this fashion impossible.  Accordingly, business analytics as a domain is structured around the fundamental assumption that sense making depends on analytical transformation of data.  Analytical activity incrementally synthesizes more complex and larger scope Subjects from data in its starting condition, accumulating insight (and value) by moving through a progression of stages in which increasingly meaningful Subjects are iteratively synthesized from the data, and recombined with other Subjects.  The end goal of  ‘laddering’ successive transformations is to enable sense making from the business perspective, rather than the analytical perspective.Synthesis through laddering is typically accomplished by specialized Analysts using dedicated tools and methods. Beginning with some motivating question such as seeking opportunities to increase the efficiency (a Theme) of fulfillment processes to reach some level of profitability by the end of the year (Plan), Analysts will iteratively wrangle and transform source data Records, Values and Attributes into recognizable Entities, such as Products, that can be combined with Measures or other data into the Events (shipment of orders) that indicate the workings of the business.  More complex Subjects (to the right of the Spectrum) are composed of or make reference to less complex Subjects: a business Process such as Fulfillment will include Activities such as confirming, packing, and then shipping orders.  These Activities occur within or are conducted by organizational units such as teams of staff or partner firms (Networks), composed of Entities which are structured via Relationships, such as supplier and buyer.  The fulfillment process will involve other types of Entities, such as the products or services the business provides.  The success of the fulfillment process overall may be judged according to a sophisticated operating efficiency Model, which includes tiered Measures of business activity and health for the transactions and activities included.  All of this may be interpreted through an understanding of the operational domain of the businesses supply chain (a Domain).   We'll discuss the Spectrum in more depth in succeeding posts.

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• Elegance, thy Name is jQuery

  - by SGWellens

  So, I'm browsing though some questions over on the Stack Overflow website and I found a good jQuery question just a few minutes old. Here is a link to it. It was a tough question; I knew that by answering it, I could learn new stuff and reinforce what I already knew: Reading is good, doing is better. Maybe I could help someone in the process too. I cut and pasted the HTML from the question into my Visual Studio IDE and went back to Stack Overflow to reread the question. Dang, someone had already answered it! And it was a great answer. I never even had a chance to start analyzing the issue. Now I know what a one-legged man feels like in an ass-kicking contest. Nevertheless, since the question and answer were so interesting, I decided to dissect them and learn as much as possible. The HTML consisted of some divs separated by h3 headings.  Note the elements are laid out sequentially with no programmatic grouping: <h3 class="heading">Heading 1</h3> <div>Content</div> <div>More content</div> <div>Even more content</div><h3 class="heading">Heading 2</h3> <div>some content</div> <div>some more content</div><h3 class="heading">Heading 3</h3> <div>other content</div></form></body>  The requirement was to wrap a div around each h3 heading and the subsequent divs grouping them into sections. Why? I don't know, I suppose if you screen-scrapped some HTML from another site, you might want to reformat it before displaying it on your own. Anyways… Here is the marvelously, succinct posted answer: $('.heading').each(function(){ $(this).nextUntil('.heading').andSelf().wrapAll('<div class="section">');}); I was familiar with all the parts except for nextUntil and andSelf. But, I'll analyze the whole answer for completeness. I'll do this by rewriting the posted answer in a different style and adding a boat-load of comments: function Test(){ // $Sections is a jQuery object and it will contain three elements var $Sections = $('.heading'); // use each to iterate over each of the three elements $Sections.each(function () { // $this is a jquery object containing the current element // being iterated var $this = $(this); // nextUntil gets the following sibling elements until it reaches // an element with the CSS class 'heading' // andSelf adds in the source element (this) to the collection $this = $this.nextUntil('.heading').andSelf(); // wrap the elements with a div $this.wrapAll('<div class="section" >'); });}  The code here doesn't look nearly as concise and elegant as the original answer. However, unless you and your staff are jQuery masters, during development it really helps to work through algorithms step by step. You can step through this code in the debugger and examine the jQuery objects to make sure one step is working before proceeding on to the next. It's much easier to debug and troubleshoot when each logical coding step is a separate line. Note: You may think the original code runs much faster than this version. However, the time difference is trivial: Not enough to worry about: Less than 1 millisecond (tested in IE and FF). Note: You may want to jam everything into one line because it results in less traffic being sent to the client. That is true. However, most Internet servers now compress HTML and JavaScript by stripping out comments and white space (go to Bing or Google and view the source). This feature should be enabled on your server: Let the server compress your code, you don't need to do it. Free Career Advice: Creating maintainable code is Job One—Maximum Priority—The Prime Directive. If you find yourself suddenly transferred to customer support, it may be that the code you are writing is not as readable as it could be and not as readable as it should be. Moving on… I created a CSS class to see the results: .section{ background-color: yellow; border: 2px solid black; margin: 5px;} Here is the rendered output before:   …and after the jQuery code runs.   Pretty Cool! But, while playing with this code, the logic of nextUntil began to bother me: What happens in the last section? What stops elements from being collected since there are no more elements with the .heading class? The answer is nothing.  In this case it stopped because it was at the end of the page.  But what if there were additional HTML elements? I added an anchor tag and another div to the HTML: <h3 class="heading">Heading 1</h3> <div>Content</div> <div>More content</div> <div>Even more content</div><h3 class="heading">Heading 2</h3> <div>some content</div> <div>some more content</div><h3 class="heading">Heading 3</h3> <div>other content</div><a>this is a link</a><div>unrelated div</div> </form></body> The code as-is will include both the anchor and the unrelated div. This isn't what we want.   My first attempt to correct this used the filter parameter of the nextUntil function: nextUntil('.heading', 'div')  This will only collect div elements. But it merely skipped the anchor tag and it still collected the unrelated div:   The problem is we need a way to tell the nextUntil function when to stop. CSS selectors to the rescue: nextUntil('.heading, a')  This tells nextUntil to stop collecting sibling elements when it gets to an element with a .heading class OR when it gets to an anchor tag. In this case it solved the problem. FYI: The comma operator in a CSS selector allows multiple criteria.   Bingo! One final note, we could have broken the code down even more: We could have replaced the andSelf function here: $this = $this.nextUntil('.heading, a').andSelf(); With this: // get all the following siblings and then add the current item$this = $this.nextUntil('.heading, a');$this.add(this);  But in this case, the andSelf function reads real nice. In my opinion. Here's a link to a jsFiddle if you want to play with it. I hope someone finds this useful Steve Wellens CodeProject

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• Finally, upgrade from Nokia X3 to Samsung Galaxy S III

  This time, something slightly different but nonetheless not less interesting, hopefully. Living on a remote island like Mauritius, ill-praised 'Cyber Island' in the Indian Ocean, has its advantages in life style and relaxed environment to life in but in terms of technological aspects it can be quite a nightmare. Well, I guess this might be different story to report about... one day. Cyber Island Mauritius Despite it's shiny advertisement as Cyber Island and business in ICT hub to Africa, Mauritius is not on the latest track of available models in computer hardware or, in the context of this article, cellulars or smart-phone, or communication technology in general. Okay, I have to admit that this statement is only partly true. Money can buy, even here in Mauritius. Luckily, there are ways and ways to deal with this outcry of modern, read: technological, civilisation issues. Online shopping you might think? Yes, for sure, until you discover in your checkout procedure that a small island in the Indian Ocean isn't a preferred destination for delivery and the precious time you spent on putting your items into your cart and feeding your personal level of anticipation gets ruined on the last stint. Ordering from abroad saves you money Anyway, I got in touch with my personal courier and luckily there were some extra-kilos left in the luggage. First obstacle sorted, we have a Transporter! Okay, on the next occasion off to Amazon online and using their Prime service for fast delivery. Actually, the order was placed on Saturday evening and everything got delivered on Tuesday morning - nice job in less than 72 hours. Okay, among the items of that shopping rush I ordered a shiny Samsung Galaxy S III 16GB in oceanic blue - did I mention, that you hardly get a blue model in Mauritius? - for my BWE. Interesting side-notes: First, Amazon Germany dropped the prices for roughly 30% on the S3, and we got the 16GB model for less than 500 Euro (or approx. Rs. 19.500,-) compared to the usual Rs. 27.000,- on the local market. It even varies whether the local price is inclusive or exclusive VAT (15%). Second, since a while she was bothering me to get an iPhone and an iPad for her, fair enough I thought, decent hardware, posh design and reliable services. Until we watched the 'magical' introduction of Samsung's new models at the IFA exhibition, she read the bashing comments on Google+ on the iPhone 5 and I gave her a brief summary on the law suit between Apple and Samsung in the USA. So, yes, Samsung USA is right, the next big thing is already here - literally. My BWE loves the look and touch of the Galaxy S3. And for me it was more cost-effective in terms of purchases done at the App Store, ups, Play Store. Transfer of contacts, text messages and media files Okay, now that the hardware is in place, how to transfer all those contacts, text messages, media files, etc. between those two devices? In the past, I used to use the Nokia Communication Suite between various models but now for Android? Well, as usual Google and Bing are reliable friends and among the first hits I came across an article about How to Transfer Contacts from Nokia to Android. Couldn't be easier, right? Well, sort of... my main Windows systems are already running on Windows 8, and this actually caused problems with the mobile/smart-phone device drivers. The article provides the download for an older version 1.10 which upgrades to 2.11 (as time of writing this entry) but both couldn't get the Galaxy S3 and the Nokia connected. Shame on me... the product page clearly doesn't mention Windows 8 (for now) and Windows 8 isn't available for the general audience at all... After I took a spare machine running on Windows Vista everything went smooth. Software installed, upgrade done, device drivers for Android automatically downloaded and installed, and the same painless routine for the Nokia part. I think, I rebooted the system twice during the whole setup procedure but hey, it was more or less a distraction while coding some stuff in ASP.NET MVC and Telerik Kendo UI. The transfer of contacts and text messages was done via Wondershare MobileGo for Android, and all media files by moving the additional microSD card from one device to the other. But even without an external SD card, it would have been very easy to copy the files via Windows Explorer directly. Little catch and excellent service Fine, we are almost done and the only step left is to shift the SIM card... Ouch, gotcha! The X3 uses a standard size SIM card while the S III only accepts microSIM form factor. What an irony, bigger smartphone needs smaller SIM card. Luckily, the next showroom of Emtel is just 5 mins away up the road, and the service staff over there know their job. Finally, after roughly 10 mins of paper work, activation and small chit-chat, the S3 came to life on the mobile network. Owning a smart-phone now and knowing that my BWE would like to interact more on social networks away from home, especially to upload pictures and provide local 'check-ins', I activated a data package for her in advance, too. Even that it is Saturday, everything was already done and ready to be used. Nice bonus: The Emtel clerk directly offered me to set up the configuration for the Emtel data services, yes sure, go ahead, this saves me to search for that in the settings. Okay, spoiler-alert here, setting a static APN to access the Emtel network and the internet wouldn't be a challenge. But hey, she already had the phone in her hands and I could keep my eyes on the children. Well done, Emtel! Resume Thanks to the useful software package by Wondershare is was a hands-free experience to transfer all the data from a Nokia mobile on Symbian S60 to a Samsung Galaxy S III on Android Ice Cream Sandwich (ICS). In the future, this wont be a serious issue at all anymore thanks to synchronisation services and cloud storage. And for now, I'm only waiting for the official upgrades for Jelly Bean.

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• SQL Sentry First Impressions

  - by AjarnMark

  After struggling to defend my SQL Servers from a political attack recently, I realized that I needed better tools to back me up, and SQL Sentry is the leading candidate. A couple of weeks ago, seemingly from out of nowhere, complaints from the business users started coming in that one of the core internal applications was running dramatically slower than normal, and fingers were being pointed at the SQL Server.  Unfortunately, we don’t have a production DBA whose entire job is to monitor and maintain our SQL Servers.  The responsibility falls to me to do the best I can, investing only a small portion of my time, because there are so many other responsibilities to take care of, and our industry is still deep in recession.  I inherited these SQL Servers and have made significant improvements in process and procedure, but I had not yet made the time to take real baseline measurements or keep a really close eye on the performance.  Like many DBAs, I wrote several of my own tools and used the “built-in tools” like Profiler, PerfMon, and sp_who2 (did I mention most of our instances are SQL Server 2000?).  These have all served me well for in-the-moment troubleshooting and maintenance, but they really fell down on the job when I was called upon to “prove” that SQL Server performance was acceptable and more importantly had not degraded recently (i.e. historical comparisons).  I really didn’t have anything from a historical comparison perspective, but I was able to show that current performance was acceptable, and deflect attention back onto other components (which in fact turned out to be the real culprit). That experience dramatically illustrated the need for better monitoring tools.  Coincidentally, I had been talking recently to my boss about the mini nightmare of monitoring several critical and interdependent overnight jobs that operate on separate instances of SQL Server.  Among other tools, I had been using Idera’s SQL Job Manager which is a free tool and did a nice job of showing me job schedules and histories in a nice calendar view.  This worked fairly well, and for the money (did I mention it was free?) it couldn’t be beat.  But it is based on the stored job history in MSDB, and there were other performance problems that we ran into when we started changing the settings for how much job history to retain, in order to be able to look back a month or more in the calendar view.  Another coincidence (if you believe in such things) was that when we had some of those performance challenges, I posted a couple of questions to the #sqlhelp hashtag on Twitter and Greg Gonzalez (@SQLSensei) suggested I check out SQL Sentry’s Event Manager.  At the time, I just thought he worked there, but later found out that he founded the company.  When I took a quick look at the features & benefits, the one that really jumped out at me is Chaining and Queueing which sounded like it would really help with our “interdependent jobs on different servers” issue. I know that is a lot of background story and coincidences, but hopefully you have stuck with me so far, and now we have arrived at the point where last week I downloaded and installed the 30-day trial of the SQL Sentry Power Suite, which is Event Manager plus Performance Advisor.  And I must say that I really like what I see so far.  Here are a few highlights: Great Support.  I had two issues getting the trial setup and monitoring a handful of our servers.  One of which was entirely my fault (missed a security setting in SQL 2008) and the other was mostly my fault (late change to some config settings that were apparently cached and did not get refreshed properly).  In both cases, the support staff at SQL Sentry were very responsive and rather quickly figured out what the cause and fix was for each of them.  This left me with a great impression of the company.  Kudos to them! Chaining and Queueing.  While I have not yet activated this feature, I am very excited about the possibilities.  We have jobs on three different instances of SQL Server that have to be run in a certain order, and each has to finish before the next can successfully begin, and I believe this feature will ensure just that.  It has been a real pain in the backside when one of those jobs runs just a little too long and does not finish before the job on another instance starts, thus triggering a chain reaction of either outright job failures, or worse, successful completion of completely invalid processing. Calendar View.  I really, really like the Event Manager calendar view where I can see all jobs and events across all instances and identify potential resource contention as well as windows of opportunity for maintenance activity.  Very well done, and based on Event Manager’s own database of accumulated historical information rather than querying the source instances every time. Performance Advisor Dashboard History View.  This view let’s me quickly select a date and time range and it displays graphs of key SQL Server and Windows metrics.  This is exactly the thing I needed to answer the “has performance changed recently” question at the beginning of this post. Reporting Services Subscription Jobs with Report Name.  This was a big and VERY pleasant surprise.  If you have ever looked at the list of SQL Server jobs that SQL Server Reporting Services creates when you make a Subscription, you will notice that they all have some sort of GUID as the name of the job.  This is really ugly, and really annoying because when you are just looking at the SQL Agent and Job Activity Monitor, if you see that Job X failed, you really do not have any indication in the name or the properties of the Job itself, as to what Report that was for.  But with SQL Sentry Event Manager you do.  The Jobs list in the Navigator pane in SQL Sentry, amazingly, displays the name of the Report that the Subscription Job is for.  And when you open it to see more details, it shows you the full Reporting Services path to that Report, so you can immediately track it down in the Report Manager in case you want to identify/notify the owner or edit the Subscription information.  I did not expect this at all, but I sure do like it.  HOORAY! That is just my first impressions from using the tools for a few days.  And I haven’t even gotten into how it showed me where I was completely mistaken about one aspect of my SQL Server disk configurations.  I’ll share that lesson in another blog entry.  But I have to say it again, the combination of Event Manager and Performance Advisor working together have really made me a fan.

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• Delivering the Integrated Portal Experience!

  - by Michael Snow

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Guest post by Richard Maldonado, Principal Product Manager, Oracle WebCenter Portal Organizations are still struggling to standardize on a user interaction platform which can meet the needs of all their target audiences.  This has not only resulted in inefficient and inconsistent experiences for their users, but it also creates inefficiencies (productivity and costs) for the departments that manage the applications and information systems.  Portals have historically been the unifying platform that provide IT with a common interface which can securely surface the most relevant interactions for a given user and/or group of users.  However, organizations have found that the technologies available have either not provided the flexibility necessary to address all of their use cases, or they rely too much on IT resources to manage, maintain, and evolve.  Empowering  the Business Groups The core issue that IT departments face with delivering portal experiences is having enough resources to respond and address the influx of requirements which come in from the business.  Commonly, when a business group wants a new portal site established for their group, they will submit a request to the IT dept, the IT dept then assigns a resource to an administrator and/or developer to build.  Unfortunately, this approach is not scalable, it can be a time consuming activity which requires significant interaction between the business owner and the IT resource.  A modern user interaction platforms should empower the business groups by providing them tools which they can use to build and manage the portal experiences without the need for IT's involvement.  And because business groups rarely have technical resources (developers) on staff, the tools must be easy enough that virtually any business user could use.  In addition, the tool must be powerful enough to allow them to build the experience that they need, things such as creating a whole new portal, add/manage page and page hierarchy, manage user/group access, add/modify components within the page, etc.  This balance between ease-of-use and flexibility is key to the successful adoption of tools which will ultimately reduce the burden on IT, respond to the needs of the business, and deliver high-value experiences for the users.  Ready or Not, Here They Come: Smartphones and Tablets Recently, several studies have highlighted that smartphone and tablet-style devices have overtaken PC's in both sales and usage.  This shift is further driving organizations to revaluate how they're delivering data, information, and applications to their users.  Users are expecting to get the same level of access and interaction, but in a ways which are optimized for the capabilities of the device that they are using.  Expect More With the ever growing number of new IT projects and flat/shrinking budgets, organizations are looking for comprehensive solutions which can deliver integrated web experiences that are tailored for the users and optimized for mobile devices.  Piecing together a number of point solutions is no longer an option.  A modern portal technology should not only address the traditional needs of integrating and surfacing back-end applications/information, but it should enable the business through easy-to-use tools and accelerate the delivery of mobile optimized experiences.   v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} 12.00 Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} WebCenter in Action Series: Qualcomm Provides a Seamless Experience for Customers with Oracle WebCenter Featuring Qualcomm & Keste 12.00 Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 -"/ /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} 12.00 Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-fareast- mso-bidi-font-family:"Times New Roman";}

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• Where should I go with hosting my site: VPS, GAE, another option?

  - by Jonathan Hayward

  My website, http://JonathansCorner.com/, began life before 1994 as www.imsa.edu/~jhayward/ and has been through various iterations and improvements to content, HTML, and the like, but remains a literature site that is from a web administrator's perspective fairly simple and primitive: a fair amount of static HTML and supporting files, a little bit of CGI and URI rewriting, .htaccess files providing Expires: headers and the like. An associated site demoes various CGI scripts that fall under the category of "and other creations"; the site as a whole has the purpose of sharing my creative works, and so far a fairly rudimentary use of Apache functionality, supported by Unix tools to, for instance, update RSS feed and the "starting point" link on the home page, has served that purpose fairly well. I looked around here on web hosting, and found the note on web host reccommendations as a good note for "What are some of people's favorite web hosts overall," but I wanted to ask a more focused question of "What are the best web hosts for criteria XYZ:" I am looking at a VPS so I will have root, be able to install stuff and edit Apache's config files etc., running Gentoo or other Linux, BSD, or the like. I would like a system that is secure enough that the host's vulnerabilities are mostly the ones that come along with what I am trying to do: that is, I won't be trying to administer and secure an ancient Linux like some have complained about at 1and1. I would like good uptime/reliability and competent support staff: if the level 1 help desk is going to tell me to go to "My Computer" on a Linux box, I'd like to be able to get past them. Ideally I would like a site hosted within some place that will have low latency for U.S. visitors in particular. I would like a hosting solution that will be with a stable business, one that will probably be around, and one unlikely to vanish without warning. With those things specified, I would be interested in knowing what are the less expensive options. (I expect that some of the things I've specified will knock out all of the cheapest options, but I'm still interested in price.) With all that stated, I'd like to back up a bit and look at whether I am asking the right question. I am concerned that the above is a very good way of asking, "How can I keep my site in line with the wave of the past?" I am wondering if it might be specifically wiser to look to adapt my site to newer technologies instead of trying to keep it on older technologies. For instance, while I would hardly portray my site as a way to show off the full power of Google App Engine, the main site at least should be a straightforward port if I were to do that. And beyond Google App Engine, my knowledge of cloud solutions is basic. If it is a better and more future-proof solution to port my site to another kind of solution, I would be interested in knowing where those future-proof solutions lie. So I would be interested in wisdom. If the question I asked in detail is still a good question to be asking, what would people suggest? Or if I should seriously consider porting my site to a newer basic option, what should I try there? Any thoughts would be appreciated.

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• PASS: The Budget Process

  - by Bill Graziano

  Every fiscal year PASS creates a detailed budget.  This helps us set priorities and communicate to our members what we’re going to do in the upcoming year.  You can review the current budget on the PASS Governance page.  That page currently requires you to login but I’m talking with HQ to see if there are any legal issues with opening that up. The Accounting Team The PASS accounting team is two people.  The Executive Vice-President of Finance (“EVP”) and the PASS Accounting Manager.  Sandy Cherry is the accounting manager and works at PASS HQ.  Sandy has been with PASS since we switched management companies in 2007.  Throughout this document when I talk about any actual work related to the budget that’s all Sandy :)  She’s the glue that gets us through this process.  Last year we went through 32 iterations of the budget before the Board approved so it’s a pretty busy time for her us – well, mostly her. Fiscal Year The PASS fiscal year runs from July 1st through June 30th the following year.  Right now we’re in fiscal year 2011.  Our 2010 Summit actually occurred in FY2011.  We switched to this schedule from a calendar year in 2006.  Our goal was to have the Summit occur early in our fiscal year.  That gives us the rest of the year to handle any significant financial impact from the Summit.  If registrations are down we can reduce spending.  If registrations are up we can decide how much to increase our reserves and how much to spend.  Keep in mind that the Summit is budgeted to generate 82% of our revenue this year.  How it performs has a significant impact on our financials.  The other benefit of this fiscal year is that it matches the Microsoft fiscal year.  We sign an annual sponsorship agreement with Microsoft and it’s very helpful that our fiscal years match. This year our budget process will probably start in earnest in March or April.  I’d like to be done in early June so we can publish before July 1st.  I was late publishing it this year and I’m trying not to repeat that. Our Budget Our actual budget is an Excel spreadsheet with 36 sheets.  We remove some of those when we publish it since they include salary information.  The budget is broken up into various portfolios or departments.  We have 20 portfolios.  They include chapters, marketing, virtual chapters, marketing, etc.  Ideally each portfolio is assigned to a Board member.  Each portfolio also typically has a staff person assigned to it.  Portfolios that aren’t assigned to a Board member are monitored by HQ and the ExecVP-Finance (me).  These are typically smaller portfolios such as deferred membership or Summit futures.  (More on those in a later post.)  All portfolios are reviewed by all Board members during the budget approval process, when interim financials are released internally and at year-end. The Process Our first step is to budget revenues.  The Board determines a target attendee number.  We have formulas based on historical performance that convert that to an overall attendee revenue number.  Other revenue projections (such as vendor sponsorships) come from different parts of the organization.  I hope to have another post with more details on how we project revenues. The next step is to budget expenses.  Board members fill out a sample spreadsheet with their budget for the year.  They can add line items and notes describing what the amounts are for.  Each Board portfolio typically has from 10 to 30 line items.  Any new initiatives they want to pursue needs to be budgeted.  The Summit operations budget is managed by HQ.  It includes the cost for food, electrical, internet, etc.  Most of these come from our estimate of attendees and our contract with the convention center.  During this process the Board can ask for more or less to be spent on various line items.  For example, if we weren’t happy with the Internet at the last Summit we can ask them to look into different options and/or increasing the budget.  HQ will also make adjustments to these numbers based on what they see at the events and the feedback we receive on the surveys. After we have all the initial estimates we start reviewing the entire budget.  It is sent out to the Board and we can see what each portfolio requested and what the overall profit and loss number is.  We usually start with too much in expenses and need to cut.  In years past the Board started haggling over these numbers as a group.  This past year they decided I should take a first cut and present them with a reasonable budget and a list of what I changed.  That worked well and I think we’ll continue to do that in the future. We go through a number of iterations on the budget.  If I remember correctly, we went through 32 iterations before we passed the budget.  At each iteration various revenue and expense numbers can change.  Keep in mind that the PASS budget has 200+ line items spread over 20 portfolios.  Many of these depend on other numbers.  For example, if we decide increase the projected attendees that cascades through our budget.  At each iteration we list what changed and the impact.  Ideally these discussions will take place at a face-to-face Board meeting.  Many of them also take place over the phone.  Board members explain any increase they are asking for while performing due diligence on other budget requests.  Eventually a budget emerges and is passed. Publishing After the budget is passed we create a version without the formulas and salaries for posting on the web site.  Sandy also creates some charts to help our members understand the budget.  The EVP writes a nice little letter describing some of the changes from last year’s budget.  You can see my letter and our budget on the PASS Governance page. And then, eight months later, we start all over again.

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• Delight and Excite

  - by Applications User Experience

  Mick McGee, CEO & President, EchoUser Editor’s Note: EchoUser is a User Experience design firm in San Francisco and a member of the Oracle Usability Advisory Board. Mick and his staff regularly consult on Oracle Applications UX projects. Being part of a user experience design firm, we have the luxury of working with a lot of great people across many great companies. We get to help people solve their problems.  At least we used to. The basic design challenge is still the same; however, the goal is not necessarily to solve “problems” anymore; it is, “I want our products to delight and excite!” The question for us as UX professionals is how to design to those goals, and then how to assess them from a usability perspective. I’m not sure where I first heard “delight and excite” (A book? blog post? Facebook  status? Steve Jobs quote?), but now I hear these listed as user experience goals all the time. In particular, somewhat paradoxically, I routinely hear them in enterprise software conversations. And when asking these same enterprise companies what will make the project successful, we very often hear, “Make it like Apple.” In past days, it was “make it like Yahoo (or Amazon or Google“) but now Apple is the common benchmark. Steve Jobs and Apple were not secrets, but with Jobs’ passing and Apple becoming the world’s most valuable company in the last year, the impact of great design and experience is suddenly very widespread. In particular, users’ expectations have gone way up. Being an enterprise company is no shield to the general expectations that users now have, for all products. Designing a “Minimum Viable Product” The user experience challenge has historically been, to echo the words of Eric Ries (author of Lean Startup) , to create a “minimum viable product”: the proverbial, “make it good enough”. But, in our profession, the “minimum viable” part of that phrase has oftentimes, unfortunately, referred to the design and user experience. Technology typically dominated the focus of the biggest, most successful companies. Few have had the laser focus of Apple to also create and sell design and user experience alongside great technology. But now that Apple is the most valuable company in the world, copying their success is a common undertaking. Great design is now a premium offering that everyone wants, from the one-person startup to the largest companies, consumer and enterprise. This emerging business paradigm will have significant impact across the user experience design process and profession. One area that particularly interests me is, how are we going to evaluate these new emerging “delight and excite” experiences, which are further customized to each particular domain? How to Measure “Delight and Excite” Traditional usability measures of task completion rate, assists, time, and errors are still extremely useful in many situations; however, they are too blunt to offer much insight into emerging experiences “Satisfaction” is usually assessed in user testing, in roughly equivalent importance to the above objective metrics. Various surveys and scales have provided ways to measure satisfying UX, with whatever questions they include. However, to meet the demands of new business goals and keep users at the center of design and development processes, we have to explore new methods to better capture custom-experience goals and emotion-driven user responses. We have had success assessing custom experiences, including “delight and excite”, by employing a variety of user testing methods that tend to combine formative and summative techniques (formative being focused more on identifying usability issues and ways to improve design, and summative focused more on metrics). Our most successful tool has been one we’ve been using for a long time, Magnitude Estimation Technique (MET). But it’s not necessarily about MET as a measure, rather how it is created. Caption: For one client, EchoUser did two rounds of testing.  Each test was a mix of performing representative tasks and gathering qualitative impressions. Each user participated in an in-person moderated 1-on-1 session for 1 hour, using a testing set-up where they held the phone. The primary goal was to identify usability issues and recommend design improvements. MET is based on a definition of the desired experience, which users will then use to rate items of interest (usually tasks in a usability test). In other words, a custom experience definition needs to be created. This can then be used to measure satisfaction in accomplishing tasks; “delight and excite”; or anything else from strategic goals, user demands, or elsewhere. For reference, our standard MET definition in usability testing is: “User experience is your perception of how easy to use, well designed and productive an interface is to complete tasks.” Articulating the User Experience We’ve helped construct experience definitions for several clients to better match their business goals. One example is a modification of the above that was needed for a company that makes medical-related products: “User experience is your perception of how easy to use, well-designed, productive and safe an interface is for conducting tasks. ‘Safe’ is how free an environment (including devices, software, facilities, people, etc.) is from danger, risk, and injury.” Another example is from a company that is pushing hard to incorporate “delight” into their enterprise business line: “User experience is your perception of a product’s ease of use and learning, satisfaction and delight in design, and ability to accomplish objectives.” I find the last one particularly compelling in that there is little that identifies the experience as being for a highly technical enterprise application. That definition could easily be applied to any number of consumer products. We have gone further than the above, including “sexy” and “cool” where decision-makers insisted they were part of the desired experience. We also applied it to completely different experiences where the “interface” was, for example, riding public transit, the “tasks” were train rides, and we followed the participants through the train-riding journey and rated various aspects accordingly: “A good public transportation experience is a cost-effective way of reliably, conveniently, and safely getting me to my intended destination on time.” To construct these definitions, we’ve employed both bottom-up and top-down approaches, depending on circumstances. For bottom-up, user inputs help dictate the terms that best fit the desired experience (usually by way of cluster and factor analysis). Top-down depends on strategic, visionary goals expressed by upper management that we then attempt to integrate into product development (e.g., “delight and excite”). We like a combination of both approaches to push the innovation envelope, but still be mindful of current user concerns. Hopefully the idea of crafting your own custom experience, and a way to measure it, can provide you with some ideas how you can adapt your user experience needs to whatever company you are in. Whether product-development or service-oriented, nearly every company is ultimately providing a user experience. The Bottom Line Creating great experiences may have been popularized by Steve Jobs and Apple, but I’ll be honest, it’s a good feeling to be moving from “good enough” to “delight and excite,” despite the challenge that entails. In fact, it’s because of that challenge that we will expand what we do as UX professionals to help deliver and assess those experiences. I’m excited to see how we, Oracle, and the rest of the industry will live up to that challenge.

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• Squid - Logging to MySQL without empty rows/skipped records?

  - by Lee Ward

  I'm trying to figure out how to make Squid proxy log to MySQL. I know ACL order is pretty important but I'm not sure if I understand exactly what ACLs are or do, it's difficult to explain, but hopefully you'll see where I'm going with this as you read! I have created the lines to make Squid interact with a helper in squid.conf as follows: external_acl_type mysql_log %LOGIN %SRC %PROTO %URI php /etc/squid3/custom/mysql_lg.php acl ex_log external mysql_log http_access allow ex_log The external ACL helper (mysql_lg.php) is a PHP script and is as follows: error_reporting(0); if (! defined(STDIN)) { define("STDIN", fopen("php://stdin", "r")); } $res = mysql_connect('localhost', 'squid', 'testsquidpw'); $dbres = mysql_select_db('squid', $res); while (!feof(STDIN)) { $line = trim(fgets(STDIN)); $fields = explode(' ', $line); $user = rawurldecode($fields[0]); $cli_ip = rawurldecode($fields[1]); $protocol = rawurldecode($fields[2]); $uri = rawurldecode($fields[3]); $q = "INSERT INTO logs (id, user, cli_ip, protocol, url) VALUES ('', '".$user."', '".$cli_ip."', '".$protocol."', '".$uri."');"; mysql_query($q) or die (mysql_error()); if ($fault) { fwrite(STDOUT, "ERR\n"); }; fwrite(STDOUT, "OK\n"); } The configuration I have right now looks like this: ## Authentication Handler auth_param ntlm program /usr/bin/ntlm_auth --helper-protocol=squid-2.5-ntlmssp auth_param ntlm children 30 auth_param negotiate program /usr/bin/ntlm_auth --helper-protocol=squid-2.5-basic auth_param negotiate children 5 # Allow squid to update log external_acl_type mysql_log %LOGIN %SRC %PROTO %URI php /etc/squid3/custom/mysql_lg.php acl ex_log external mysql_log http_access allow ex_log acl localnet src 172.16.45.0/24 acl AuthorizedUsers proxy_auth REQUIRED acl SSL_ports port 443 acl Safe_ports port 80 # http acl Safe_ports port 21 # ftp acl Safe_ports port 443 # https acl CONNECT method CONNECT acl blockeddomain url_regex "/etc/squid3/bl.acl" http_access deny blockeddomain deny_info ERR_BAD_GENERAL blockeddomain # Deny requests to certain unsafe ports http_access deny !Safe_ports # Deny CONNECT to other than secure SSL ports http_access deny CONNECT !SSL_ports # Allow the internal network access to this proxy http_access allow localnet # Allow authorized users access to this proxy http_access allow AuthorizedUsers # FINAL RULE - Deny all other access to this proxy http_access deny all From testing, the closer to the bottom I place the logging lines the less it logs. Oftentimes, it even places empty rows in to the MySQL table. The file-based logs in /var/log/squid3/access.log are correct but many of the rows in the access logs are missing from the MySQL logs. I can't help but think it's down to the order I'm putting lines in because I want to log everything to MySQL, unauthenticated requests, blocked requests, which category blocked a specific request. The reason I want this in MySQL is because I'm trying to have everything managed via a custom web-based frontend and want to avoid using any shell commands and access to system log files if I can help it. The end result is to make it as easy as possible to maintain without keeping staff waiting on the phone whilst I add a new rule and reload the server! Hopefully someone can help me out here because this is very much a learning experience for me and I'm pretty stumped. Many thanks in advance for any help!

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• Clouds Everywhere But not a Drop of Rain – Part 3

  - by sxkumar

  I was sharing with you how a broad-based transformation such as cloud will increase agility and efficiency of an organization if process re-engineering is part of the plan.  I have also stressed on the key enterprise requirements such as “broad and deep solutions, “running your mission critical applications” and “automated and integrated set of capabilities”. Let me walk you through some key cloud attributes such as “elasticity” and “self-service” and what they mean for an enterprise class cloud. I will also talk about how we at Oracle have taken a very enterprise centric view to developing cloud solutions and how our products have been specifically engineered to address enterprise cloud needs. Cloud Elasticity and Enterprise Applications Requirements Easy and quick scalability for a short-period of time is the signature of cloud based solutions. It is this elasticity that allows you to dynamically redistribute your resources according to business priorities, helps increase your overall resource utilization, and reduces operational costs by allowing you to get the most out of your existing investment. Most public clouds are offering a instant provisioning mechanism of compute power (CPU, RAM, Disk), customer pay for the instance-hours(and bandwidth) they use, adding computing resources at peak times and removing them when they are no longer needed. This type of “just-in-time” serving of compute resources is well known for mid-tiers “state less” servers such as web application servers and web servers that just need another machine to start and run on it but what does it really mean for an enterprise application and its underlying data? Most enterprise applications are not as quite as “state less” and justifiably so. As such, how do you take advantage of cloud elasticity and make it relevant for your enterprise apps? This is where Cloud meets Grid Computing. At Oracle, we have invested enormous amount of time, energy and resources in creating enterprise grid solutions. All our technology products offer built-in elasticity via clustering and dynamic scaling. With products like Real Application Clusters (RAC), Automatic Storage Management, WebLogic Clustering, and Coherence In-Memory Grid, we allow all your enterprise applications to benefit from Cloud elasticity –both vertically and horizontally - without requiring any application changes. A number of technology vendors take a rather simplistic route of starting up additional or removing unneeded VM as the "Cloud Scale-Out" solution. While this may work for stateless mid-tier servers where load balancers can handle the addition and remove of instances transparently but following a similar approach for the database tier - often called as "database sharding" - requires significant application modification and typically does not work with off the shelf packaged applications. Technologies like Oracle Database Real Application Clusters, Automatic Storage Management, etc. on the other hand bring the benefits of incremental scalability and on-demand elasticity to ANY application by providing a simplified abstraction layers where the application does not need deal with data spread over multiple database instances. Rather they just talk to a single database and the database software takes care of aggregating resources across multiple hardware components. It is the technologies like these that truly make a cloud solution relevant for enterprises.  For customers who are looking for a next generation hardware consolidation platform, our engineered systems (e.g. Exadata, Exalogic) not only provide incredible amount of performance and capacity, they also reduce the data center complexity and simplify operations. Assemble, Deploy and Manage Enterprise Applications for Cloud Products like Oracle Virtual assembly builder (OVAB) resolve the complex problem of bringing the cloud speed to complex multi-tier applications. With assemblies, you can not only provision all components of a multi-tier application and wire them together by push of a button, other aspects of application lifecycle, such as real-time application testing, scale-up/scale-down, performance and availability monitoring, etc., are also automated using Oracle Enterprise Manager.  An essential criteria for an enterprise cloud to succeed is the ability to ensure business service levels especially when business users have either full visibility on the usage cost with a “show back” or a “charge back”. With Oracle Enterprise Manager 12c, we have created the most comprehensive cloud management solution in the industry that is capable of managing business service levels “applications-to-disk” in a enterprise private cloud – all from a single console. It is the only cloud management platform in the industry that allows you to deliver infrastructure, platform and application cloud services out of the box. Moreover, it offers integrated and complete lifecycle management of the cloud - including planning and set up, service delivery, operations management, metering and chargeback, etc .  Sounds unbelievable? Well, just watch this space for more details on how Oracle Enterprise Manager 12c is the nerve center of Oracle Cloud! Our cloud solution portfolio is also the broadest and most deep in the industry  - covering public, private, hybrid, Infrastructure, platform and applications clouds. It is no coincidence therefore that the Oracle Cloud today offers the most comprehensive set of public cloud services in the industry.  And to a large part, this has been made possible thanks to our years on investment in creating cloud enabling technologies.  Summary  But the intent of this blog post isn't to dwell on how great our solutions are (these are just some examples to illustrate how we at Oracle have approached this problem space). Rather it is to help you ask the right questions before you embark on your cloud journey.  So to summarize, here are the key takeaways.       It is critical that you are clear on why you are building the cloud. Successful organizations keep business benefits as the first and foremost cloud objective. On the other hand, those who approach this purely as a technology project are more likely to fail. Think about where you want to be in 3-5 years before you get started. Your long terms objectives should determine what your first step ought to be. As obvious as it may seem, more people than not make the first move without knowing where they are headed.  Don’t make the mistake of equating cloud to virtualization and Infrastructure-as-a-Service (IaaS). Spinning a VM on-demand will give some short term relief to your IT staff but is unlikely to solve your larger business problems. As such, even if IaaS is your first step towards a more comprehensive cloud, plan the roadmap around those higher level services before you begin. And ask your vendors on how they are going to be your partners in this journey. Capabilities like self-service access and chargeback/showback are absolutely critical if you really expect your cloud to be transformational. Your business won't see the full benefits of the cloud until it empowers them with same kind of control and transparency that they are used to while using a public cloud service.  Evaluate the benefits of integration, as opposed to blindly following the best-of-breed strategy. Integration is a huge challenge and more so in a cloud environment. There are enormous costs associated with stitching a solution out of disparate components and even more in maintaining it. Hope you found these ideas helpful. Looking forward to hearing your thoughts and experiences.

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• At times, you need to hire a professional.

  - by Phil Factor

  After months of increasingly demanding toil, the development team I belonged to was told that the project was to be canned and the whole team would be fired.  I’d been brought into the team as an expert in the data implications of a business re-engineering of a major financial institution. Nowadays, you’d call me a data architect, I suppose.  I’d spent a happy year being paid consultancy fees solving a succession of interesting problems until the point when the company lost is nerve, and closed the entire initiative. The IT industry was in one of its characteristic mood-swings downwards.  After the announcement, we met in the canteen. A few developers had scented the smell of death around the project already hand had been applying unsuccessfully for jobs. There was a sense of doom in the mass of dishevelled and bleary-eyed developers. After giving vent to anger and despair, talk turned to getting new employment. It was then that I perked up. I’m not an obvious choice to give advice on getting, or passing,  IT interviews. I reckon I’ve failed most of the job interviews I’ve ever attended. I once even failed an interview for a job I’d already been doing perfectly well for a year. The jobs I’ve got have mostly been from personal recommendation. Paradoxically though, from years as a manager trying to recruit good staff, I know a lot about what IT managers are looking for.  I gave an impassioned speech outlining the important factors in getting to an interview.  The most important thing, certainly in my time at work is the quality of the résumé or CV. I can’t even guess the huge number of CVs (résumés) I’ve read through, scanning for candidates worth interviewing.  Many IT Developers find it impossible to describe their  career succinctly on two sides of paper.  They leave chunks of their life out (were they in prison?), get immersed in detail, put in irrelevancies, describe what was going on at work rather than what they themselves did, exaggerate their importance, criticize their previous employers, aren’t  aware of the important aspects of a role to a potential employer, suffer from shyness and modesty,  and lack any sort of organized perspective of their work. There are many ways of failing to write a decent CV. Many developers suffer from the delusion that their worth can be recognized purely from the code that they write, and shy away from anything that seems like self-aggrandizement. No.  A resume must make a good impression, which means presenting the facts about yourself in a clear and positive way. You can’t do it yourself. Why not have your resume professionally written? A good professional CV Writer will know the qualities being looked for in a CV and interrogate you to winkle them out. Their job is to make order and sense out of a confused career, to summarize in one page a mass of detail that presents to any recruiter the information that’s wanted. To stand back and describe an accurate summary of your skills, and work-experiences dispassionately, without rancor, pity or modesty. You are no more capable of producing an objective documentation of your career than you are of taking your own appendix out.  My next recommendation was more controversial. This is to have a professional image overhaul, or makeover, followed by a professionally-taken photo portrait. I discovered this by accident. It is normal for IT professionals to face impossible deadlines and long working hours by looking more and more like something that had recently blocked a sink. Whilst working in IT, and in a state of personal dishevelment, I’d been offered the role in a high-powered amateur production of an old ex- Broadway show, purely for my singing voice. I was supposed to be the presentable star. When the production team saw me, the air was thick with tension and despair. I was dragged kicking and protesting through a succession of desperate grooming, scrubbing, dressing, dieting. I emerged feeling like “That jewelled mass of millinery, That oiled and curled Assyrian bull, Smelling of musk and of insolence.” (Tennyson Maud; A Monodrama (1855) Section v1 stanza 6) I was then photographed by a professional stage photographer.  When the photographs were delivered, I was amazed. It wasn’t me, but it looked somehow respectable, confident, trustworthy.   A while later, when the show had ended, I took the photos, and used them for work. They went with the CV to job applications. It did the trick better than I could ever imagine.  My views went down big with the developers. Old rivalries were put immediately to one side. We voted, with a show of hands, to devote our energies for the entire notice period to getting employable. We had a team sourcing the CV Writer,  a team organising the make-overs and photographer, and a third team arranging  mock interviews. A fourth team determined the best websites and agencies for recruitment, with the help of friends in the trade.  Because there were around thirty developers, we were in a good negotiating position.  Of the three CV Writers we found who lived locally, one proved exceptional. She was an ex-journalist with an eye to detail, and years of experience in manipulating language. We tried her skills out on a developer who seemed a hopeless case, and he was called to interview within a week.  I was surprised, too, how many companies were experts at image makeovers. Within the month, we all looked like those weird slick  people in the ‘Office-tagged’ stock photographs who stare keenly and interestedly at PowerPoint slides in sleek chromium-plated high-rise offices. The portraits we used still adorn the entries of many of my ex-colleagues in LinkedIn. After a months’ worth of mock interviews, and technical Q&A, our stutters, hesitations, evasions and periphrastic circumlocutions were all gone.  There is little more to relate. With the résumés or CVs, mugshots, and schooling in how to pass interviews, we’d all got new and better-paid jobs well  before our month’s notice was ended. Whilst normally, an IT team under the axe is a sad and depressed place to belong to, this wonderful group of people had proved the power of organized group action in turning the experience to advantage. It left us feeling slightly guilty that we were somehow cheating, but I guess we were merely leveling the playing-field.

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• Oracle B2B - Synchronous Request Reply

  - by cdwright

  Introduction So first off, let me say I didn't create this demo (although I did modify it some). I got it from a member of the B2B development technical staff. Since it came with only a simple readme file, I thought I would take some time and write a more detailed explanation about how it works. Beginning with Oracle SOA Suite PS5 (11.1.1.6), B2B supports synchronous request reply over http using the b2b/syncreceiver servlet. I’m attaching the demo to this blog which includes a SOA composite archive that needs to be deployed using JDeveloper, a B2B repository with two agreements that need to be deployed using the B2B console, and a test xml file that gets sent to the b2b/syncreceiver servlet using your favorite SOAP test tool (I'm using Firefox Poster here). You can download the zip file containing the demo here. The demo works by sending the sample xml request file (req.xml) to http://<b2bhost>:8001/b2b/syncreceiver using the SOAP test tool.  The syncreceiver servlet keeps the socket connection open between itself and the test tool so that it can synchronously send the reply message back. When B2B receives the inbound request message, it is passed to the SOA composite through the default B2B Fabric binding. A simple reply is created in BPEL and returned to B2B which then sends the message back to the test tool using that same socket connection. I’ll show you the B2B configuration first, then we’ll look at the soa composite. Configuring B2B No additional configuration necessary in order to use the syncreceiver servlet. It is already running when you start SOA. After importing the GC_SyncReqRep.zip repository file into B2B, you’ll have the typical GlobalChips host trading partner and the Acme remote trading partner. Document Management The repository contains two very simple custom XML document definitions called Orders and OrdersResponse. In order to determine the trading partner agreement needed to process the inbound Orders document, you need to know two things about it; what is it and where it came from. So let’s look at how B2B identifies the appropriate document definition for the message. The XSD’s for these two document definitions themselves are not particularly interesting. Whenever you're dealing with custom XML documents, B2B identifies the appropriate document definition for each XML message using an XPath Identification Expression. The expression is entered for each of these document definitions under the document administration tab in the B2B console. The full XPATH expression for the Orders document is  //*[local-name()='shiporder']/*[local-name()='shipto']/*[local-name()='name']/text(). You can see this path in the XSD diagram below and how it uniquely identifies this message. The OrdersReponse document is identified in the same way. The XPath expression for it is //*[local-name()='Response']/*[local-name()='Status']/text(). You can see how it’s path differs uniquely identifying the reply from the request. Trading Partner Profile The trading partner profiles are very simple too. For GlobalChips, a generic identifier is being used to identify the sender of the response document using the host trading partner name. For Acme, a generic identifier is also being used to identify the sender of the inbound request using the remote trading partner name. The document types are added for the remote trading partner as usual. So the remote trading partner Acme is the sender of the Orders document, and it is the receiver of the OrdersResponse document. For the remote trading partner only, there needs to be a dummy channel which gets used in the outbound response agreement. The channel is not actually used. It is just a necessary place holder that needs to be there when creating the agreement. Trading Partner Agreement The agreements are equally simple. There is no validation and translation is not an option for a custom XML document type. For the InboundAgreement (request) the document definition is set to OrdersDef. In the Agreement Parameters section the generic identifiers have been added for the host and remote trading partners. That’s all that is needed for the inbound transaction. For the OutboundAgreement (response), the document definition is set to OrdersResponseDef and the generic identifiers for the two trading partners are added. The remote trading partner dummy delivery channel is also added to the agreement. SOA Composite Import the SOA composite archive into JDeveloper as an EJB JAR file. Open the composite and you should have a project that looks like this. In the composite, open the b2bInboundSyncSvc exposed service and advance through the setup wizard. Select your Application Server Connection and advance to the Operations window. Notice here that the B2B binding is set to Receive. It is not set for Synchronous Request Reply. Continue advancing through the wizard as you normally would and select finish at the end. Now open BPELProcess1 in the composite. The BPEL process is set as a Synchronous Request Reply as you can see below. The while loop is there just to give the process something to do. The actual reply message is prepared in the assignResponseValues assignment followed by an Invoke of the B2B binding. Open the replyResponse Invoke and go to the properties tab. You’ll see that the fromTradingPartnerId, toTradingPartner, documentTypeName, and documentProtocolRevision properties have been set. Testing the Configuration To test the configuration, I used Firefox Poster. Enter the URL for the b2b/syncreceiver servlet and browse for the req.xml file that contains the test request message. In the Headers tab, add the property ‘from’ and give it the value ‘Acme’. This is how B2B will know where the message is coming from and it will use that information along with the document type name to find the right trading partner agreement. Now post the message. You should get back a response with a status of ‘200 OK’. That’s all there is to it.

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• Network update solutions for a company of ~20 (5 local, 15 remote)?

  - by Margaret

  Hi all This is probably going to be a bit up in the air, because we're still in the "reaching towards solutions" phase, but I figured I'd see what you guys had to say. Plus I honestly know very little about systems and what is good and bad pratice. My organisation has always more or less worked on the concept of local machines; since it primarily employed contractors who were working from home, each of those people was largely responsible for their own machine and backup procedures and the like. We're now expanding, though we're still reasonably small (we're up to about 20 staff members). Most people still work remotely, but we have a central office where about five people are working. But we're getting large enough that we're starting to think it would be a good idea to have a central file server, and things like that - if someone gets hit by a bus, we want someone else to know where to look for the files to continue their work. A lot of the people who work for us remotely work on projects for other companies as well, so I don't want to force them to log in to our server whenever they're on a network. But I do want to make connection to be as painless as possible to do so, to improve utilisation. The other thing is that we're getting more people who would like to remote into the office server and do their work there. Our current remote connection application is an SSH install that allows people access to the network; the problem is, it's a black box to me, and I've never understood how to even connect to it (despite supposedly being de facto sysadmin). Thus far I've been able to bounce questions about how to get it working to the guy who does know it well, but he's leaving the company soon. So we probably need a solution for this that I actually understand. We were knocking around the idea of implementing a VPN with some form of remote desktop, and someone mentioned that this was largely a matter of purchasing a router capable of it; I'm not sure of the truth of that statement. This is what we have in the office: Two shiny new i7 servers, each running Windows Server 2008. Precise eventual layout is still being debated, a little, but the current suggestion is that one is primary database crunching, while the other is a warm backup of the databases, along with running Reporting Services. They currently have SQL Server 2008 installed on them, which is being connected to via the 'sa' account. We're hoping to make each person use their own account (preferably one tied to the 'central' password we set up, so we can use Windows Authentication). An older server, running XP Pro, that we are currently using as a test bed for a project that requires access to older versions of software. This machine is also being used to take backups, but I'm thinking of moving that functionality elsewhere. A spare desktop from a guy who left the company (XP Pro). We're thinking of bumping up the hard disk space and using it as the magical file server that's going to solve one particular everything. Assorted desktops, laptops, etc, at least one for each person in the office (mix of Win XP and Win 7; occasionally a person who normally works remotely might drop in to the office and bring a laptop bearing Vista, but it's pretty rare). All are set up as local user accounts at the moment; I don't know if it's the best arrangement. Purchasing more hardware is not a big problem, but we figure we might as well make use of what we've got first. Is Active Directory a big magic wand that's going to solve all the world's problems? Is there some other arrangement we should be looking to instead?

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