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  • Unable to set default gateway

    - by GrandMasterFlush
    I'm running Ubuntu server via Hyper-V and have successfully installed it but seem unable to ping the server or ping any other machines on the network from the server. After doing a bit of reading I've noticed that the default gateway isn't set but when I try and set it I keep getting error messages which I can't understand. From this article I've tried ip route add default via 10.0.10.200 Which reports: RTNETLINK answers: Operation not permitted If I try running it prefixed with sudo but it reports: `RNETLINK answers: No such process I've editted /etc/network/interfaces but when I start the machine and type netstat -nr there is nothing listed. Can anyone tell me where I'm going wrong please? EDIT : /etc/network/interfaces contains: auto lo iface lo inet loopback auto eth0 iface eth0 inet dhcp

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  • SQL Azure Data Sync

    - by kaleidoscope
    The Microsoft Sync Framework Power Pack for SQL Azure contains a series of components that improve the experience of synchronizing with SQL Azure. This includes runtime components that optimize performance and simplify the process of synchronizing with the cloud. SQL Azure Data Sync allows developers and DBA's to: · Link existing on-premises data stores to SQL Azure. · Create new applications in Windows Azure without abandoning existing on-premises applications. · Extend on-premises data to remote offices, retail stores and mobile workers via the cloud. · Take Windows Azure and SQL Azure based web application offline to provide an “Outlook like” cached-mode experience. The Microsoft Sync Framework Power Pack for SQL Azure is comprised of the following: · SqlAzureSyncProvider · Sql Azure Offline Visual Studio Plug-In · SQL Azure Data Sync Tool for SQL Server · New SQL Azure Events Automated Provisioning Geeta

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  • SQL Table stored as a Heap - the dangers within

    - by MikeD
    Nearly all of the time I create a table, I include a primary key, and often that PK is implemented as a clustered index. Those two don't always have to go together, but in my world they almost always do. On a recent project, I was working on a data warehouse and a set of SSIS packages to import data from an OLTP database into my data warehouse. The data I was importing from the business database into the warehouse was mostly new rows, sometimes updates to existing rows, and sometimes deletes. I decided to use the MERGE statement to implement the insert, update or delete in the data warehouse, I found it quite performant to have a stored procedure that extracted all the new, updated, and deleted rows from the source database and dump it into a working table in my data warehouse, then run a stored proc in the warehouse that was the MERGE statement that took the rows from the working table and updated the real fact table. Use Warehouse CREATE TABLE Integration.MergePolicy (PolicyId int, PolicyTypeKey int, Premium money, Deductible money, EffectiveDate date, Operation varchar(5)) CREATE TABLE fact.Policy (PolicyKey int identity primary key, PolicyId int, PolicyTypeKey int, Premium money, Deductible money, EffectiveDate date) CREATE PROC Integration.MergePolicy as begin begin tran Merge fact.Policy as tgtUsing Integration.MergePolicy as SrcOn (tgt.PolicyId = Src.PolicyId) When not matched by Target then Insert (PolicyId, PolicyTypeKey, Premium, Deductible, EffectiveDate)values (src.PolicyId, src.PolicyTypeKey, src.Premium, src.Deductible, src.EffectiveDate) When matched and src.Operation = 'U' then Update set PolicyTypeKey = src.PolicyTypeKey,Premium = src.Premium,Deductible = src.Deductible,EffectiveDate = src.EffectiveDate When matched and src.Operation = 'D' then Delete ;delete from Integration.WorkPolicy commit end Notice that my worktable (Integration.MergePolicy) doesn't have any primary key or clustered index. I didn't think this would be a problem, since it was relatively small table and was empty after each time I ran the stored proc. For one of the work tables, during the initial loads of the warehouse, it was getting about 1.5 million rows inserted, processed, then deleted. Also, because of a bug in the extraction process, the same 1.5 million rows (plus a few hundred more each time) was getting inserted, processed, and deleted. This was being sone on a fairly hefty server that was otherwise unused, and no one was paying any attention to the time it was taking. This week I received a backup of this database and loaded it on my laptop to troubleshoot the problem, and of course it took a good ten minutes or more to run the process. However, what seemed strange to me was that after I fixed the problem and happened to run the merge sproc when the work table was completely empty, it still took almost ten minutes to complete. I immediately looked back at the MERGE statement to see if I had some sort of outer join that meant it would be scanning the target table (which had about 2 million rows in it), then turned on the execution plan output to see what was happening under the hood. Running the stored procedure again took a long time, and the plan output didn't show me much - 55% on the MERGE statement, and 45% on the DELETE statement, and table scans on the work table in both places. I was surprised at the relative cost of the DELETE statement, because there were really 0 rows to delete, but I was expecting to see the table scans. (I was beginning now to suspect that my problem was because the work table was being stored as a heap.) Then I turned on STATS_IO and ran the sproc again. The output was quite interesting.Table 'Worktable'. Scan count 0, logical reads 0, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.Table 'Policy'. Scan count 0, logical reads 0, physical reads 0, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0.Table 'MergePolicy'. Scan count 1, logical reads 433276, physical reads 60, read-ahead reads 0, lob logical reads 0, lob physical reads 0, lob read-ahead reads 0. I've reproduced the above from memory, the details aren't exact, but the essential bit was the very high number of logical reads on the table stored as a heap. Even just doing a SELECT Count(*) from Integration.MergePolicy incurred that sort of output, even though the result was always 0. I suppose I should research more on the allocation and deallocation of pages to tables stored as a heap, but I haven't, and my original assumption that a table stored as a heap with no rows would only need to read one page to answer any query was definitely proven wrong. It's likely that some sort of physical defragmentation of the table may have cleaned that up, but it seemed that the easiest answer was to put a clustered index on the table. After doing so, the execution plan showed a cluster index scan, and the IO stats showed only a single page read. (I aborted my first attempt at adding a clustered index on the table because it was taking too long - instead I ran TRUNCATE TABLE Integration.MergePolicy first and added the clustered index, both of which took very little time). I suspect I may not have noticed this if I had used TRUNCATE TABLE Integration.MergePolicy instead of DELETE FROM Integration.MergePolicy, since I'm guessing that the truncate operation does some rather quick releasing of pages allocated to the heap table. In the future, I will likely be much more careful to have a clustered index on every table I use, even the working tables. Mike  

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  • file acess slow after deletion of many files

    - by stefan
    I recently accidentally created millions of files in one folder (rougly 5 million) and due to limitations I couldn't process them correctly (maximum argument count exceeded for wc / ls and such stuff). So I deleted them, which took quite a while, but now they're gone. I deleted the files with a regular rm. It weren't any system files. So the files are definitively deleted, but the system is very slow on file stuff now. ls, cat and auto-complete by pressing tab freezes the terminal for several seconds. Is this some sort of fragmentation issue? Is it an issue with the files beeing still somehow present?

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  • How to design application for scaling the application?

    - by Muhammad
    I have one application which handles hardware events connected on the same computer's PCIe slots. The maximum number of PCIe slots on motherboard are two. I have utilized both slots. Now for scaling the application I need either more PCIe slots in same computer or I use another computer. So consider I am using another computer with same application and hardware connected on the PCIe Slots. Now my problem is that I want to design application over it which can access both computers hardware devices and does the process on it. The processed data should be send back to the respective PC's hardware. Please refer the attached diagram for expansion.

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  • Does an onboard video affect the X windows configuration?

    - by Timothy
    Does the onboard video on the motherboard affect the X windows configuration? My system has onboard and pcie video. The onboard video is a NVIDIA GeForce 7025 GPU, On Board Graphic Max. Memory Share Up to 512MB(Under OS By Turbo Cache). I have a pcie dual head video card installed with two monitors. The video card is a GeForce 8400 GS, with 512mb memory. When installing Ubuntu 12.04, only one monitor worked. When pulling up system settings- Displays it shows a laptop. This is a desktop pc. I did get both monitors to work using nvidia using twinview -- A complicated process! When checking nvidia now it shows the monitors disabled. The Nvidia X server setting does show the GPU and all the information. I was thinking it's seeing the onboard video on the motherboard. Why else would it show laptop?

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  • Error opening .wmv file

    - by Dcm1405
    I tried to open a .wmv file in Thunderbird. I was asked to download files in order to have it accessible. At the end of the installation An error occurred - Location not found. error message displayed with just the OK button available. Now when I press the Play button just the error message displays so I am not sure which packages need to be installed/uninstalled. I have installed Ubuntu 12.04 (32-bit) with open-jdk-7. Error was generated when installing: GStreamer ffmpeg video plugin It seemed that it took a while to have the process completing all steps of the download / install before the error message displayed.

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  • Oracle OpenWorld 2012 Hands-on Lab: “Using Oracle AIA Foundation Pack for Oracle E-Business Suite Integration”

    - by Lionel Dubreuil
    Sharpen your Oracle skill sets and master Oracle technology in Oracle OpenWorld Hands-on Labs.In self-paced, practical learning sessions covering everything from business applications to middleware, database, storage, and enterprise management solutions, you'll discover new ways to derive maximum benefits from your Oracle hardware and software solutionsOracle experts will be available in person to answer questions and guide you through each lab.Hands-on Labs fill up early, and seats are limited, so don’t be late.This HOL10233 - Using Oracle AIA Foundation Pack for Oracle E-Business Suite Integration is scheduled for: Date: Monday, Oct 1 Time: 10:45 AM - 11:45 AM Location: Marriott Marquis - Nob Hill CD In this Hands-on Lab, learn how to integrate Oracle E-Business Suite with third-party applications in your ecosystem with Oracle Application Integration Architecture (AIA) Foundation Pack.This hands-on lab focuses on SOA-based integration with Oracle E-Business Suite, using Oracle E-Business Suite Integrated SOA Gateway or Oracle Applications Adapter to orchestrate a process across disparate applications in your ecosystem.Objectives for this session are to: Learn how to design and build an integration, from functional definition to development Learn how to automatically build services with robust error handling logic Learn how to discover and reuse services available in Oracle E-Business Suite

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  • Improving grepping over a huge file performance

    - by rogerio_marcio
    I have FILE_A which has over 300K lines and FILE_B which has over 30M lines. I created a bash script that greps each line in FILE_A over in FILE_B and writes the result of the grep to a new file. This whole process is taking over 5+ hours. I'm looking for suggestions on whether you see any way of improving the performance of my script. I'm using grep -F -m 1 as the grep command. FILE_A looks like this: 123456789 123455321 and FILE_B is like this: 123456789,123456789,730025400149993, 123455321,123455321,730025400126097, So with bash I have a while loop that picks the next line in FILE_A and greps it over in FILE_B. When the pattern is found in FILE_B i write it to result.txt. while read -r line; do grep -F -m1 $line 30MFile done < 300KFile Thanks a lot in advance for your help.

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  • Doing a P2V in OVM 3.0.3

    - by Steen Schmidt
    The other day I was talking to a customer about how you can do a P2V in OVM. I had already written about this topic earlier in my Blog and there was also some good documentation on the topic on how you do this. But what about seing the whole process from start to end, so I have include a link to a demo on the topic. Here is demo that has been divide into three steps: Step 1. Taget System,   Step 2. Import into OVM, and    Step 3. Use the new Template.

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  • WebCenter Workshops and Seminars

    - by rituchhibber
    The following workshops and eSeminars are already scheduled. You are allowed to forward eSeminars and events with registration links to any interested Oracle partner or consulting employee. If links are missing, please contact the organizer to be invited for this workshop (and get a registration link). Oracle WebCenter Content Foundation October 16-18, 2012: Colombes, France Oracle ADF Foundation October 10 -12, 2012: Colombes, Paris, France WebCenter Content Management Webcenter Content Manager 11g Workshop (3 days to nominated partners) Oracle Image Process Mgmt I/PM Foundation WS (3 days to nominated partners) WebCenter Sites November 20th - 22nd, 2012: Madrid, Spain ADF - Oracle Application Development Framework ADF 11g Foundation Workshop (3 days to nominated partners) ADF 11g Advanced Workshop (4 days to nominated partners)

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  • Is Java free/open source or it isn't?

    - by user1598390
    On November 13, 2006, Sun released much of Java as free and open source software, (FOSS), under the terms of the GNU General Public License (GPL). On May 8, 2007, Sun finished the process, making all of Java's core code available under free software/open-source distribution terms, aside from a small portion of code to which Sun did not hold the copyright. OpenJDK (Open Java Development Kit) is a free and open source implementation of the Java programming language. It is the result of an effort Sun Microsystems began in 2006. The implementation is licensed under the GNU General Public License (GNU GPL) with a linking exception. Why there are still people that say Java is not open source or free as in free speech ? Am I missing something? Is Java still privative ?

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  • managing information/functionality on shared common project classes

    - by ilansch
    In my company, we have a common solution the contains common projects (2 projects so far, one for .net 3.5 and one for .net 4.5). My main problem is that during time, a lot of code is added, for example hosting a process as windows service is a class called ServiceManagement, But no one but the developer knows it, and if someone wants to use this shared class, he does not know it exist. So i am looking for a way to document and manage all the classes with tags, a 3rd party util/web util, that i can search for tags and maybe find common classes that i can use (if we keep all our code well-documented). Does anyone familiar with sort of tools ?

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  • Apache2 slow serving static while healthy

    - by user45339
    My Apache status looks like; 201 requests/sec - 98.8 kB/second - 504 B/request 85 requests currently being processed, 345 idle workers _____CCW_C_____C__C__C_R____C_WC_________C__C____CW__C__CCC_____ __C____W______C___C___CW__C_C______C__W_C__C_____CCC____C______R CC_C_______C___C____C______________C______C__C________________C_ ___________________C______________________C_______C___C_____C___ CC____C__C___R_____C_C_CC__________C___C___________R____C_C_C___ ______C______W_W__W___C____________________C__WCC__R__R_C_______ R__RC________________________C___R____W__C____.................. .................................................... Server load is average 2 on a 4 core machine. IO utilization is 10-15% and doesn't have many jumps over 70%. Machine has almost 4 gb free and uses 0 swap. The site on the machine is a PHP site. All PHP code is optimized and fast mostly when it gets accessed, however sometimes requests get stuck. Stuck meaning; no response for at least 10 sec. We debugged the PHP code, but it is quite optimal and fast. We spend a lot of time on it until we decided to test the requesting of: <html><body>test</body></html> test.html page. This static resource also gets 'stuck' in the same manner the php pages get 'stuck'. How is the possible given the health of the system? I tested the network, but, when the PHP shows 'slowness' in the site monitoring, the html test files also take (far longer) than 10 sec to load using; time lynx -dump http://127.0.0.1/test.html We are kind of desperate to solve this problem, but we cannot seem to tackle it.

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  • Unknown file system : grub Rescue

    - by Rahul Rodrigues
    I have Lenovo Y560 Laptop on which installed Windows 7 and Ubuntu 11.10 as dual boot.Due to some reason i had to recover boot loader using bootrec.exe /fixmbr and bootrec.exe /fix boot,It created one partition of size 198MB named "tet" and my both os were working fine. Ysterday while making some changes in partition table i deleted that "tets" partition and after reboot im getting following error Error:unknow filesystem grub rescue i tried to boot from windows installer cd and but it stucks at "starting windows" so not able to run commands which i have mentioned earliar and tried to boot from Ubuntu 11.10,it stucks after showing following error memory full can't kill anymore process. Please help me out

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  • Good questions to ask a potential new boss?

    - by David Johnstone
    I first asked this question on Stack Overflow, but it turns out this is a better place for it. Imagine you were working as a software developer. Imagine that the manager of your team leaves and your company is looking for a replacement. Imagine that as part of the hiring process you had the opportunity to talk with him. You are not the only person doing an interview, and while it is not ultimately your decision whether or not to hire him, you do have an influence. What questions would you ask? What would you talk with him about?

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  • Game Timer In C++

    - by user1870398
    I need to be able to find out how many milliseconds since that last update. Is there any way I can find it out with time rather then a thread that counts like I did below? #include <iostream> #include<windows.h> #include<time.h> #include<process.h> using namespace std; int Timer = 0; int LastTimer = 0; bool End = false; void Update(int Ticks) { } void UpdateTimer() { while (true) { LastTimer = Timer; Timer++; Sleep(1); if (End) break; } } int WINAPI WinMain(HINSTANCE par1, HINSTANCE par2, LPSTR par3, int par4) { _beginthread(UpdateTimer, 0, NULL); while(true) { if (Timer == 1000) Timer = 0; Update(Timer - LastTimer); } }

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  • Best practices for implementing collectible virtual item "packs"?

    - by Glenn Barnett
    I'm in the process of building a game in which virtual items can be obtained either by in-game play (defeating enemies, gaining levels), or by purchasing "packs" via microtransactions. Looking at an existing example like Duels.com's item packs, it looks like a lot of thought went into their implementation, including: Setting clear player expectations as to what can be obtained in the pack Limiting pack supply to increase demand and control inflation Are there other considerations that should be taken into account? For example, should the contents of the packs be pre-generated to guarantee the advertised drop rates, or is each drop rate just a random chance, and you could end up with higher or lower supply?

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  • Planning an Event&ndash;SPS NYC

    - by MOSSLover
    I bet some of you were wondering why I am not going to any events for the most part in June and July (aside from volunteering at SPS Chicago).  Well I basically have no life for the next 2 months.  We are approaching the 11th hour of SharePoint Saturday New York City.  The event is slated to have 350 to 400 attendees.  This is second year in a row I’ve helped run it with Jason Gallicchio.  It’s amazingly crazy how much effort this event requires versus Kansas City.  It’s literally 2x the volume of attendees, speakers, and sponsors plus don’t even get me started about volunteers.  So here is a bit of the break down… We have 30 volunteers+ that Tasha Scott from the Hampton Roads Area will be managing the day of the event to do things like timing the speakers, handing out food, making sure people don’t walk into the event that did not sign up until we get a count for fire code, registering people, watching the sharpees, watching the prizes, making sure attendees get to the right place,  opening and closing the partition in the big room, moving chairs, moving furniture, etc…Then there is Jason, Greg, and I who will be making sure that the speakers, sponsors, and everything is going smoothly in the background.  We need to make sure that everything is setup properly and in the right spot.  We also need to make sure signs are printed, schedules are created, bags are stuffed with sponsor material.  Plus we need to send out emails to sponsors reminding them to send us the right information to post on the site for charity sessions, send us boxes with material to stuff bags, and we need to make sure that Michael Lotter gets there information for invoicing.  We also need to check that Michael has invoiced everyone and who has paid, because we can’t order anything for the event without money.  Once people have paid we need to setup food orders, speaker and volunteer dinners, buy prizes, buy bags, buy speakers/volunteer/organizer shirts, etc…During this process we need all the abstracts from speakers, all the bios, pictures, shirt sizes, and other items so we can create schedules and order items.  We also need to keep track of who is attending the dinner the night before for volunteers and speakers and make sure we don’t hit capacity.  Then there is attendee tracking and making sure that we don’t hit too many attendees.  We need to make sure that attendees know where to go and what to do.  We have to make all kinds of random supply lists during this process and keep on track with a variety of lists and emails plus conference calls.  All in all it’s a lot of work and I am trying to keep track of it all the top so that we don’t duplicate anything or miss anything.  So basically all in all if you don’t see me around for another month don’t worry I do exist. Right now if you look at what I’m doing I am traveling every Monday morning and Thursday night back and forth to Washington DC from New Jersey.  Every night I am working on organizational stuff for SharePoint Saturday New York City.  Every Tuesday night we are running an event conference call.  Every weekend I am either with family or my boyfriend and cat trying hard not to touch the event.  So all my time is pretty much work, event, and family/boyfriend.  I have 0 bandwidth for anything in the community.  If you compound that with my severe allergy problems in DC and a doctor’s appointment every month plus a new med once a week I’m lucky I am still standing and walking.  So basically once July 30th hits hopefully Jason Gallicchio, Greg Hurlman, and myself will be able to breathe a little easier.  If I forget to do this thank you Greg and Jason.  Thank you Tom Daly.  Thank you Michael Lotter.  Thank you Tasha Scott.  Thank you Kevin Griffin.  Thank you all the volunteers, speakers, sponsors, and attendees who will and have made this event a success.  Hopefully, we have enough time until next year to regroup, recharge, and make the event grow bigger in a different venue.  Awesome job everyone we sole out within 3 days of registration and we still have several weeks to go.  Right now the waitlist is at 49 people with room to grow.  If you attend the event thank all these guys I mentioned above for making it possible.  It’s going to be awesome I know it but I probably won’t remember half of it due to the blur of things that we will all be taking care of the day of the event.  Catch you all in the end of July/Early August where I will attempt to post something useful and clever and possibly while wearing a fez. Technorati Tags: SPS NYC,SharePoint Saturday,SharePoint Saturday New York City

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  • I can't get ubunutu installation to start

    - by tyler
    AZUS Sabertooth Motherboard, Intel I5 2500 CPU, Windows 7 installed I'm trying to install linux. I first attempted to install pin guy. I burned the ISO; booted from it; got the initial menu; attempting either run the live version from DVD, or install to system; the process stops at a blank screen with the blinking cursor in left corner. So I downloaded Ubuntu and got the same results. Then tried wubi, and ended up in the same position; blinking cursor in left corner.

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  • Do we set the bar too high by requiring that code tests not suffer from buffer overflow?

    - by brice
    We are currently recruiting for a Junior Developer position working mainly in C on Linux. As part of the process, we require candidates to complete a code test at their leisure in C. So far we have rejected two candidates on the basis that their code, although readable and in one case rather idiomatic, suffered from buffer overflow errors due to unbounded buffer writes. Are buffer overflows acceptable from a graduate developer? Are we setting the bar too high? What is the expected capability of graduate/Junior engineers? [Edit]: We explicitly ask for error-checked, production quality code. We provide a test & build framework for the candidates

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  • Wine installation on 12.04 LTS

    - by Dale
    Installed wine from the Software Center and kept getting errors when trying to load windows programs. Uninstalled and did the apt-get installation of the latest version (1.5.7) Ran Wine configuration and get a "Failed to connect to the mount manager, the drive configuration cannot be edited" If i try to install a program it immediately goes to "Internal error" Any Ideas or possible solutions would be appreciated. Thanks Dale Ran winecfg and got the following: getting server_pid from lock 2457 wine: cannot get pid from lock (lock isn't locked) err:process:start_wineboot failed to start wineboot, err 1359 p11-kit: couldn't load module: /usr/lib/i386-linux-gnu/pkcs11/gnome-keyring-pkcs11.so: /usr/lib/i386-linux-gnu/pkcs11/gnome-keyring-pkcs11.so: cannot open shared object file: No such file or directory getting server_pid from lock 2457 wine: cannot get pid from lock (lock isn't locked) err:winecfg:WinMain failed to restart 64-bit L"C:\windows\system32\winecfg.exe", err 1359 getting server_pid from lock 2457 wine: cannot get pid from lock (lock isn't locked)

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  • OpenWorld 2011 Call for Papers: Deadline March 27

    - by antonio romero
    OpenWorld 2011 is now open for the public to submit session proposals. We would like to encourage our customers, and partners to participate in this ‘call for papers” (CFP) process. CFP for the general public, non-Oracle employee submitters, closes on March 27, 2011. Please share the information provided below with your contacts. General Information Conference Location: Moscone Convention Center, San Francisco, CA. Conference Date: Sunday - Thursday, October 2 - 6, 2011 Conference Website: http://www.oracle.com/us/openworld CFP Website: https://oracleus.wingateweb.com/portal/cfp/ Paper submission key dates: Deliverables Due Dates Call for Papers Begins Wednesday, March 9 Call for Papers Ends Sunday, March 27 – 11:59 pm PDT Notifications for Accepted and Declined Submissions Sent End of May Questions regarding the Call for Papers, send an email to [email protected]

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  • Using a DisplayLink USB video adapter on Ubuntu 12.10

    - by Jason R
    The line of USB video adapters made by DisplayLink has a somewhat sordid history under Linux. In past Ubuntu releases, the process of getting them to work has been somewhat difficult, inspiring a number of past questions on this site: example 1 example 2 example 3 However, there are some indications that version 3.5 of the Linux kernel (which is used by 12.10) contains better support for these adapters, which should make them easier to use. I currently have a single-GPU machine (it is an Nvidia adapter) with dual monitor outputs. I would like to add the DisplayLink adapter to drive a third external monitor. How can I set this up on Ubuntu 12.10?

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  • Customer Engagement: Are Your Customers Engaged With Your Brands?

    - by Michael Snow
    Engaging Customers is Critical for Business Growth This week we'll be spending some time looking at Customer Engagement. We all have stories about how we try to engage our customers better than ever before.  We all know that successfully engaging customers is critical to an organization’s business success. We also know that engaging our customers is more challenging today than ever before. There is so much noise to compete with for getting anyone's attention. Over the last decade and a half we’ve watched as the online channel became a primary one for conducting our business and even managing our lives. And during this whole process or evolution, the customer journey has grown increasingly complex. Customers themselves have assumed increasing power and influence over the purchase process and for setting the tone and pace of the relationships they have with brands and you see the evidence of this in the really high expectations that customers have today. They expect brand experiences that are personalized and relevant -- In other words they want experiences that demonstrate that the brand understands their interests, preferences and past interactions with them. They also expect their experience with a brand and the community surrounding it to be social and interactive – it’s no longer acceptable to have a static, one-way dialogue with your customer base or to fail to connect your customers with fellow customers, or with your employees and partners. And on top of all this, customers expect us to deliver this rich and engaging, personalized and interactive experience, in a consistent way across a variety of channels including web, mobile and social channels or even offline venues such as in-store or via a call center. And as a result, we see that delivery on these expectations and successfully engaging your customers is a great challenge today. Customers expect a personal, engaging and consistent online customer experience. Today’s consumer expects to engage with your brand and the community surrounding it in an interactive and social way. Customers have come to expect a lot for the online customer experience.  ·        They expect it to be personal: o   Accessible:  - Regardless of my device  Via my existing online identities  o   Relevant:  Content that interests me  o   Customized:  To be able to tailor my online experience  ·        They expect it to be engaging: o   Social:  So I can share content with my social networks  o   Intuitive:  To easily find what I need   o   Interactive:  So I can interact with online communities And they expect it to be consistent across the online experience – so you better have your brand and information ducks in a row. These expectations are not only limited to your customers by any means. Your employees (and partners) are also expecting to be empowered with engagement tools across their internal and external communications and interactions with customers, partners and other employees. We had a great conversation with Ted Schadler from Forrester Research entitled: "Mobile is the New Face of Engagement" that is now available On-Demand. Take a look at all the webcasts available to watch from our Social Business Thought Leader Series. Social capabilities have become so pervasive and changed customers’ expectations for their online experiences. The days of one-direction communication with customers are at an end. Today’s customers expect to engage in a dialogue with your brand and the community surrounding it in an interactive and social way. You have at a very short window of opportunity to engage a customer before they go to another site in their pursuit of information, product, or services. In fact, customers who engage with brands via social media tend to spend more that customers who don’t, between 20% and 40% more.  And your customers are also increasingly influenced by their social networks too – 40% of consumers say they factor in Facebook recommendations when making purchasing decisions.  This means a few different things for today’s businesses. Incorporating forms of social interaction such as commenting or reviews as well as tightly integrating your online experience with your customers’ social networking experiences into the online customer experience are crucial for maintaining the eyeballs on your desired pages. --- Notes/Sources: 93% - Cone Finds that Americans Expect Companies to Have a Presence in Social Media - http://www.coneinc.com/content1182 40% of consumers factor in Facebook recommendations when making decisions about purchasing (Increasing Campaign Effectiveness with Social Media, Syncapse, March 2011) 20%-40% - Customers who engage with a company via social media spend this percentage more with that company than other customers (Source: Bain & Company Report – Putting Social Media to Work)

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