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• On a BPM Mission with Process Accelerators. Part 1: BPM as an ATV

  - by Cesare Rotundo

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Part 1: BPM as an ATV It’s always exciting to talk to customers that are in the middle of a BPM transformational journey. Their thirst for new processes to improve with BPM makes them explorers in a landscape of opportunities. They have discovered that with BPM the can “go places” they couldn’t reach before. In a way, learning how to generate value with BPM is like adopting a new mean of transportation. Apps are like regular cars: very efficient, but to be used on paved roads: the road/process has been traced, and there are fixed paths to follow to get from “opportunity to quote” or from “quote to cash”. Getting off the road is risky, and laying down new asphalt is slow and expensive. Custom development is like running: you can go virtually anywhere, following any path you like, yet it’s slow, and a lot of sweat. BPM allows you to go “off the beaten path” laid out by packaged apps, yet make fast progress compared to custom development. BPM is therefore more like an All-Terrain Vehicle (ATV): less efficient than a car, but much faster than running, with a powerful enough engine that can get you places. The similarities between BPM and ATVs don’t stop here: you must learn to ride it even if you already know how to drive a car; you can reach places but figuring out the path to your destination is harder. Ultimately, with BPM as with an ATV, you reach places that you thought you could never reach, and you discover new destinations that provide great benefit to you … and that you didn’t even know existed! That’s where the sense of accomplishment that we heard from our BPM customers comes from, as well as the desire to share their experience, or even, as in the case of a County, the willingness to contribute their BPM solutions to help other agencies that face the same challenges. The question we wanted to answer is how can we teach organizations to drive ATV/BPM, thus leading them to deeper success with BPM, while increasing their awareness of the potential for reaching new targets, and finally equip them with the right tools. Like with ATVs, getting from point A to point B is more of a work of art than cruising on the highway by car. There is a lot we can do: after all many sought after destinations are common: someone else has been on the same path before. If only you could learn from their experience …

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• Spring Cleaning

  - by Tim Dexter

  I recently got a shiny new laptop; moving my shiz from old to new, was not the nightmare it used to be. I have gotten into the habit of using a second hard drive in the media bay where the CDROM normally sits. That drive contains my life's work with BIP. I can pull it out and plug it into another machine very easily. I have been sorting through some old directories and files, archiving some, sharing others with colleagues. For instance, a little dated but if you were looking for a list of Publisher reports available in EBS R12.1, here it is. Im trying to track down a more recent R12 instance and will re-post the document. I also found another gem; its a little out there in terms of usefulness but Im sharing it none the less. You can embed, locally or remotely reference SVG graphics (in XML format) and bring the images into the BIP outputs. Template and sample data here. A nice set of templates showing page number control and page suppression - they will need some explanation, so I'll save them for another post. The list goes on but I'll save them for later. Back to the clean up!

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• Powerful Lessons in Data from the Presidential Election

  - by Christina McKeon

  Now that we’ve had a few days to recover from the U.S. presidential election, it’s a good time to take a step back from politics and look for the customer experience lessons that we can take away. The most powerful lesson is that when you know more about your base, you will have an advantage over your competition. That advantage will translate into you winning and your competition losing. Michael Scherer of TIME was given access to Obama’s data analysts two days before the election. His account is documented in Inside the Secret World of the Data Crunchers Who Helped Obama Win. What we learned from Scherer’s inside view is how well Obama’s team did in getting the right data, analyzing it, and acting on it. This data team recognized how critical it was to break down data silos within the campaign. As Scherer noted, they created “a single system that merged information from pollsters, fundraisers, field workers, consumer databases, and social-media and mobile contacts with the main Democratic voter files in the swing states.” The Obama analysis was so meticulous that they knew which celebrity and which type of celebrity event would help them maximize campaign contributions. With a single system, their data models became more precise. They determined which messages were more successful with specific demographic groups and that who made the calls mattered. Data analysis also led to many other changes in Obama’s campaign including a new ad buying strategy, using social media and applications to tap into supporters’ friends, and using new social news sites. While we did not have that same inside view into Romney’s campaign, much of the post-mortem coverage indicates that Romney’s team did not have the right analysis. As Peter Hamby of CNN wrote in Analysis: Why Romney Lost, “Romney officials had modeled an electorate that looked something like a mix of 2004 and 2008….” That historical data did not account for the changing demographics in the U.S. Does your organization approach data like the Obama or Romney team? Do you really know your base? How well can you predict what is going to happen in your business? If you haven’t already put together a strategy and plan to know more, this week’s civics lesson is a powerful reason to do it sooner rather than later. Your competitors are probably thinking the same thing that you are!

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• A outsiders view of Fusion Apps.

  - by Grant Ronald

  Over the last couple of years I've heard some people comment that "Fusion isn't real".  I've heard customers say they wanted to choose different technology stacks because they felt that Fusion "wouldn't work for them". Interesting to hear an outsiders view of Fusion Apps. To one particular customer who asked me "do you think I've painted myself into a corner by choosing ..." (and I'll not name the product he mentioned) - Yes, I do think you are in a corner now ;o)  

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• High Tech Product Companies: Benchmark Your Sales & Marketing Data Management

  - by user709269

  Aberdeen’s Q4 2010 Quarterly Business Review found that 74% of the Sales and Marketing organizations in High Tech product manufacturing have strategic CRM initiatives in 2011. Aberdeen Group is conducting a survey that will help high tech product companies such as yours determine the Best-in-Class procedures for capturing, managing, and disseminating business data. If your product company is planning on implementing a CRM solution or is simply evaluating the potential benefits, we would appreciate your feedback in this brief, 10-minute survey. You will be able to compare your experiences in leveraging customer information for sales and marketing compare with your peers, benchmark your performance, and see how you can achieve Best-in-Class results. Individual responses will be kept strictly confidential, and data will only be used in aggregate. In appreciation for sharing your time and thoughts with us, we will provide complimentary access for you to the full benchmark report as soon as it is published (a $399 value). Take the survey.

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• NSTIC Next Steps

  - by Paul Laurent

  Normal 0 Today and tomorrow, we'll see our next steps in the National Strategy for Trusted Identities in Cyberspace (NSTIC) governance roadmap as NIST hosts the NSTIC Privacy Workshop at the MIT Media Lab in Cambridge, MA.  I’m here live but the proceedings are already underway and you can tune in remotely to the webcast here. Questions can also be lobbed in via the Tweetosphere at #NSTIC.

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• Highlighting new rows in ADF Table

  - by Sireesha Pinninti

  About This article explains how to hightlight newly inserted rows in an ADF Table without writing any extra java/javascript code.IntroductionSometimes we may wish to give more clarification to the end user by differentiating between newly inserted rows and the existing rows(i.e the rows from DB) in a table by highlighting new rows in different color as in the figure shown below. SolutionWe can achieve the same by giving following EL to inlineStyle property of every column inside af:table: #{row.row.entities[0].entityState == 0?'background-color:#307D7E;':''}ExplanationHere is the explanation for row.row.entities[0].entityState given inside EL which returns the state of the row(i.e, New, Modified, Unmodified, Initialized etc.)row - Refers to a tree node binding(instance of FacesCtrlHierNodeBinding) at runtimerow.row - Refers to an instance of row that the tree node is based onrow.row.entities[0] - Gets the Entity row at zeroth index. In most of the cases, the table will be based on single entity. If your table is based on multiple entities then the index needs to be given accordingly.row.row.entities[0].entityState - Gets Entity Object's current Entity-state in the transaction.(0 - New, Modified - 2, Unmodified - 1, Initialized - -1,  etc.,)

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• See the exciting new features available for iProcurement and Sourcing with 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B!

  - by user793044

  See the exciting new features available for iProcurement and Sourcing with 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B! Functional Area New Feature Note Reference Sourcing Suppliers can now accept Terms and Conditions to comply with the buyer's Non-Disclosure Agreements (NDA). The PDF generation process has been enhanced to provide faster generation of negotiation PDFs containing large amounts of data. Note 1499944.1 Sourcing New features From Procurement RUP Family R12.1.3 September Update 2012: Accept Terms and Conditions to Comply With NDA iProcurement Users can now do the following: Requesters can specify the GL date (encumbrance date) for each distribution against a line at the time of creating requisitions.  Enter an Accounting Date on and Procurement Requisition, if Dual Budgetary Control is enabled for Purchasing. Choose a Favorite Charge Account to override your default charge account, using the Preferences page.  Buyers can update the unit price, suggested supplier, and site details while requesting a catalog item (inventory item) that is not linked to a blanket purchase agreement. Note 1499911.1 iProcurement New Features From RUP Family R12.1.3 September Update 2012: GL/Accouting Date,PO_CUSTOM_FUNDS_PKG.plb,Price and Supplier Update For new features across all the Procurement product groups and information about applying Patch 14254641 see Note 1468883.1.

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• Can the features of Dell OpenManage be replaced by Microsoft System Center?

  - by bwerks

  Hi all, I'm new to both OpenManage and System Center, but it sounds as if they're geared towards similar problems/goals. Are the features comparable enough that OpenManage can be forgone completely in favor of System Center products? Specifically I'm hoping to achieve storage monitoring and remote administration, although if someone with experience with both wants to provide a quick compare/contrast (objective, of course) I won't complain. Thanks!

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• FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

  - by user793553

  Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place.  This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'.  Be proactive and apply Patch 14204845:R12.PO.B now!

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• In-Store Tracking Gets a Little Harder

  - by David Dorf

  Remember how Nordstrom was tracking shopper movements within their stores using the unique number, called a MAC, emitted by the WiFi radio in smartphones?  The phones didn't need to connect to the network, only have their WiFi enabled, as most people do by default.  They did this, presumably, to track shoppers' path to purchase and better understand traffic patterns.  Although there were signs explaining this at the entrances, people didn't like the notion of being tracked.  (Nevermind that there are cameras in the ceiling watching them.)  Nordstrom stopped the program. To address this concern the Future of Privacy, a Washington think tank, created Smart Store Privacy, a do-not-track service that allows consumers to register their MAC address in much the same way people register their phone numbers in the national do-not-call list.  A group of companies agreed to respect consumers' wishes and ignore smartphones listed in the database.  The database includes Bluetooth identifiers as well.  Of course you could simply turn your bluetooth and WiFi off when shopping as well. Most know that Apple prefers to use BLE beacons to contact and track smartphones within their stores.  This feature extends the typical online experience to also work in physical stores.  By identifying themselves, shoppers can expect a more tailored shopping experience much like what we've come to expect from Amazon's website, with product recommendations and offers that are (usually) relevant. But the upcoming release of iOS8 is purported to have a new feature that randomizes the WiFi MAC address of smartphones during the "probing" phase.  That is, before connecting to the WiFi network, a random MAC number is used so as to keep the smartphone's real MAC address secret.  Unless you actually connect to the store's WiFi, they won't recognize the MAC address. The details on this are still sketchy, but if the random MAC is consistent for a short period, retailers will still be able to track movements anonymously, but they won't recognize repeat visitors.  That may be sufficient for traffic analytics, but it will stymie target marketing.  In the case of marketing, using iBeacons with opt-in permission from consumers will be the way forward. There is always a battle between utility and privacy, so I expect many more changes in this area.  Incidentally, if you'd like to see where beacons are being used this site tracks them around the world.

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• Live Webcast: Discover Primavera Unifier - December 5th

  - by Melissa Centurio Lopes

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join our live webcast to see what Primavera Unifier can do for you and your organization. We are very excited to introduce you to the newest addition to the Primavera product family, Primavera Unifier (formerly known as Skire Unifier). Attend this webcast and learn why this new cloud-based solution is the most comprehensive Enterprise Project Portfolio Management (EPPM) offering to manage the complete project lifecycle, from capital planning and construction to operations and maintenance. Save your seat: Register today for this online event and learn how the addition of Primavera Unifier can help your organization manage their projects and facilities with more predictability and financial control, improving profitability and operational efficiency

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• Web Service Example - Part 3: Asynchronous

  - by Denis T

  In this edition of the ADF Mobile blog we'll tackle part 3 of our Web Service examples.  In this posting we'll take a look at firing the web service asynchronously and then filling in the UI when it completes.  This can be useful when you have data on the device in a local store and want to show that to the user while the application uses lazy loading from a web service to load more data. Getting the sample code: Just click here to download a zip of the entire project.  You can unzip it and load it into JDeveloper and deploy it either to iOS or Android.  Please follow the previous blog posts if you need help getting JDeveloper or ADF Mobile installed.  Note: This is a different workspace than WS-Part2 What's different? In this example, when you click the Search button on the Forecast By Zip option, now it takes you directly to the results page, which is initially blank.  When the web service returns a second or two later the data pops into the UI.  If you go back to the search page and hit Search it will again clear the results and invoke the web service asynchronously.  This isn't really that useful for this particular example but it shows an important technique that can be used for other use cases. How it was done 1)  First we created a new class, ForecastWorker, that implements the Runnable interface.  This is used as our worker class that we create an instance of and pass to a new thread that we create when the Search button is pressed inside the retrieveForecast actionListener handler.  Once the thread is started, the retrieveForecast returns immediately.  2)  The rest of the code that we had previously in the retrieveForecast method has now been moved to the retrieveForecastAsync.  Note that we've also added synchronized specifiers on both these methods so they are protected from re-entrancy. 3)  The run method of the ForecastWorker class then calls the retrieveForecastAsync method.  This executes the web service code that we had previously, but now on a separate thread so the UI is not locked.  If we had already shown data on the screen it would have appeared before this was invoked.  Note that you do not see a loading indicator either because this is on a separate thread and nothing is blocked. 4)  The last but very important aspect of this method is that once we update data in the collections from the data we retrieve from the web service, we call AdfmfJavaUtilities.flushDataChangeEvents().   We need this because as data is updated in the background thread, those data change events are not propagated to the main thread until you explicitly flush them.  As soon as you do this, the UI will get updated if any changes have been queued. Summary of Fundamental Changes In This Application The most fundamental change is that we are invoking and handling our web services in a background thread and updating the UI when the data returns.  This allows an application to provide a better user experience in many cases because data that is already available locally is displayed while lengthy queries or web service calls can be done in the background and the UI updated when they return.  There are many different use cases for background threads and this is just one example of optimizing the user experience and generating a better mobile application. 

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• XML Rules Engine and Validation Tutorial with NIEM

  - by drrwebber

  Our new XML Validation Framework tutorial video is now available. See how to easily integrate code-free adaptive XML validation services into your web services using the Java CAMV validation engine. CAMV allows you to build fault tolerant content checking with XPath that optionally use SQL data lookups. This can provide warnings as well as error conditions to tailor your validation layer to exactly meet your business application needs. Also available is developing test suites using Apache ANT scripting of validations.  This allows a community to share sets of conformance checking test and tools . On the technical XML side the video introduces XPath validation rules and illustrates and the concepts of XML content and structure validation. CAM validation templates allow contextual parameter driven dynamic validation services to be implemented compared to using a static and brittle XSD schema approach.The SQL table lookup and code list validation are discussed and examples presented.Features are highlighted along with a demonstration of the interactive generation of actual live XML data from a SQL data store and then validation processing complete with errors and warnings detection.The presentation provides a primer for developing web service XML validation and integration into a SOA approach along with examples and resources. Also alignment with the NIEM IEPD process for interoperable information exchanges is discussed along with NIEM rules services.The CAMV engine is a high performance scalable Java component for rapidly implementing code-free validation services and methods. CAMV is a next generation WYSIWYG approach that builds from older Schematron coding based interpretative runtime tools and provides a simpler declarative metaphor for rules definition. See: http://www.youtube.com/user/TheCAMeditor

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• Crystal Ball Live Webcast: Expert insight from EpiX Analytics

  - by Melissa Centurio Lopes

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• Open source report framework

  - by Tiax

  I'm looking for a open source report framework for statistics. A more detailed explanation is: We have a number of tests running on different servers collecting data (for example, login time) every 5min. What we need is a framework that collects this data (or exposes web services for us to push the data into the framework) and presents it in form of graphs and so on. Does anyone know of a framework that's easy to use out of the box but has the power to grow? If you know what I mean. Thanks in advance!

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• HOW TO: Change Internet Expenses Cost Center Prompt

  - by rveliche

  The cost center segment on the General Information page in Oracle Internet Expenses derives its label from the Prompt entered on the KFF setup. Changing this is not possible with the simple personalization, the details below provide the instructions to change the Prompt. Create a custom class, I call it CustomHeaderKffCO.java in the package oracle.apps.ap.oie.entry.header.webui  (or any other). This class will have to extend from oracle.apps.ap.oie.entry.header.webui.HeaderKffCO. Add the following logic to your custom class. package oracle.apps.ap.oie.entry.header.webui; import oracle.apps.fnd.framework.webui.OAPageContext; import oracle.apps.fnd.framework.webui.beans.OAWebBean; import oracle.apps.fnd.framework.webui.beans.message.OAMessageLayoutBean; import oracle.apps.fnd.framework.webui.OAControllerImpl; public class CustomHeaderKffCO extends HeaderKffCO {   public void processRequest(OAPageContext pageContext, OAWebBean webBean)   {      super.processRequest(pageContext, webBean);     OAMessageLayoutBean layoutBean = (OAMessageLayoutBean) webBean.findChildRecursive("KffSEGMENT2MessageLayout");    if(layoutBean != null)   {     // You should use messages/lookups to avoid translation issues.     layoutBean.setLabel("Cost Center");   }   } } KffSEGMENT2MessageLayout is for illustration only, my Chart Of Accounts has SEGMENT2 as the cost center segment. Please change this to a segment being used eg.Segment6 should be KFFSEGMENT6MessageLayout Note that super.processRequest(pageContext, webBean); is a must and should always be the first statement. Once the class is compiled, copy the class to an appropriate directory, in my case I used $JAVA_TOP/oracle/apps/ap/oie/entry/header/webui. Navigate to the General Information page, click on "Personalize General Information Page".Click on Personalize icon next to Message Component Layout: (OIEGeneralInformationMsgCLayout)In the controller class section update the new controller at the appropriate levelIf the Link "Personalize General Information Page" is not visible on your instance, check your personalization profiles.

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• MySQL Server 5.6 default my.cnf and my.ini

  - by user12626240

  We've introduced a default my.cnf / my.ini file for MySQL Server that you can now see in the 5.6.8 release candidate: # For advice on how to change settings please see # http://dev.mysql.com/doc/refman/5.6/en/server-configuration-defaults.html [mysqld] # Remove leading # and set to the amount of RAM for the most important data # cache in MySQL. Start at 70% of total RAM for dedicated server, else 10%. # innodb_buffer_pool_size = 128M   # Remove leading # to turn on a very important data integrity option: logging # changes to the binary log between backups. # log_bin   # These are commonly set, remove the # and set as required. # basedir = ..... # datadir = ..... # port = ..... # socket = ..... # server_id = .....   # Remove leading # to set options mainly useful for reporting servers. # The server defaults are faster for transactions and fast SELECTs. # Adjust sizes as needed, experiment to find the optimal values. # join_buffer_size = 128M # sort_buffer_size = 2M # read_rnd_buffer_size = 2M   sql_mode=NO_ENGINE_SUBSTITUTION,STRICT_TRANS_TABLES    There is also a template file called my-default.cnf or my-default.ini that has these lines near the start: # *** DO NOT EDIT THIS FILE. It's a template which will be copied to the # *** default location during install, and will be replaced if you # *** upgrade to a newer version of MySQL.   On Linux systems, the mysql_install_db command will copy the template file to the final location, where the server will read and use the file, removing the extra three lines. On Windows, the installer will create extra settings based on the answers you gave during installation. Neither will overwrite an existing my.cnf or my.ini file. The only initially active setting here is to change the value of  sql_mode from the server default of NO_ENGINE_SUBSTITUTION to NO_ENGINE_SUBSTITUTION,STRICT_TRANS_TABLES. This strict mode changes warnings for some non-standard behaviour into errors. This can cause applications which rely on the non-standard things, like dates that aren't valid, to lose data. If we had just changed the server default, the new setting would affect all servers that lack an explicit sql_mode setting, including those where strict mode is harmful. So we did it in the default file instead because that will only affect new server installations. You should expect that in our next version after 5.6, the server default will include STRICT_TRANS_TABLES. Our Windows installer and some of our connectors already use STRICT_TRANS_TABLES by default. Strict has been our preferred setting for many years and it is good to see some development platforms are using it. If you need the old behaviour, just remove the STRICT_TRANS_TABLES setting. If you do this, please also ask your application provider to make it unnecessary. They can do that by setting the session sql_mode setting in their own connections, so the rest of the applications using the server don't have to have an undesirable default. We've kept this file as small as possible because we found that our old files were too big and confused people. We've also now removed the old my-huge and related example files. One key part of this is the link to the documentation, where we will provide an introduction to some key settings. We'd like to hear your feedback on settings that will benefit most users or are most important to call out for existing users. Please do that by commenting here or if you prefer by adding comments to this bug report.

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• Are You Meeting Social Customer Service Expectations?

  - by Mike Stiles

  Whether it’s B2B or B2C, one sure path to repeat business is making sure your buyer has a memorably pleasant and successful customer service experience with you. If they get that kind of treatment consistently, that’s called a relationship. And those aren’t broken easily. Social customer service, driven by integrated SRM (social relationship management) technology, is the venue that can effectively connect customers not only to the brand, but to other customers. Positive experiences, once administered, don’t just rest with the recipient. They’re published in the form of public raves and peer-to-peer recommendation, a force far more actionable than push advertising. What’s more, your customers have come to expect access to you and satisfaction from you using social. An NM Incite study shows 83% of Twitter users and 71% of Facebook users expect to get an answer from brands the same day they post to them on their social assets. To make sure you’re responding, you’ve got to have a tech platform that’s set up to moderate and alert so you’ll know ASAP a customer needs help. The more integrated your social enterprise is, the faster you can not only respond, but respond with the answer they’re looking for, because your system is connected to the internal resources that can surface the answer or put wheels in motion to rectify the situation in the shortest amount of time possible. But if you go to the necessary lengths to make sure your customers feel valued and important, will they really reward you? The study says 71% of consumers who got quick and effective responses from companies they contacted via social were more likely to recommend the brand to their friends and followers. So yes, sweeping people off their feet pays big dividends in terms of word-of-mouth marketing. But you should be keenly aware of the reverse side of that coin. Give people a negative experience, either in real world or virtual customer service, and that message is highly likely to get amplified through social channels faster and louder. Only 36% of the NM Incite study’s respondents reported that their problems were solved quickly and effectively. 36%? That’s hardly an impressive number. It gets worse. 10% never got so much as a response - at all. Going back to the relationship analogy, companies that are this deep in the ditch where customer service is concerned are making their girl or boyfriends really easy for a competitor to steal. Given the technology tools and data available right now for having an intimate knowledge of the customer, what products they’ve purchased, likely problems with those products, effective resolutions to those problems, and follow-up communication to gauge satisfaction, there are fewer excuses than ever for making the lifeblood of your business feel like you couldn’t care less. @mikestiles

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• FREE EBus (ATG) webcast on Troubleshooting Invalid Objects

  - by cwarticki

  v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} E-Business Suite Applications Technology Group (ATG) Advisor Webcast Program Invitation : Advisor Webcast December 2012 In December 2012 we have scheduled an Advisor Webcast, where we want to give you a closer look into the invalid objects in an E-Business Suite Environment. E-Business Suite – Troubleshooting invalid objects Agenda : · Introduction · Activities that generate invalid objects · EBS Architecture · EBS Patching Concepts · Troubleshooting Invalid Objects · References EMEA Session : o Tuesday December 11th, 2012 o at 09:00 AM UK / 10:00 AM CET / 13:30 India / 17:00 Japan / 18:00 Australia o Details & Registration : Note 1501696.1 o Direct link to register in WebEx US Session : o Wednesday December 12th, 2012 o at 18:00 UK / 19:00 CET / 10:00 AM Pacific / 11:00 AM Mountain/ 01:00 PM Eastern o Details & Registration : Note 1501697.1 o Direct link to register in WebEx If you have any question about the schedules or if you have a suggestion for an Advisor Webcast to be planned in future, please send an E-Mail to Ruediger Ziegler.

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• Check Out The New Search Helper For 'Adpatch' Utility

  - by LuciaC

  Have you seen the new Search Helper for problems and documentation relating to the 'adpatch' utility?   Check out the details in Doc ID 1502809.1. The Search Helper presents you with a wizard-like interface where you select the task you are attempting, the symptoms or errors you are hitting and arrives at a targeted list of solutions based on that information.  This is a simple and quick way of searching for any issues that you are having with adpatch. How to use this tool: 1. Select the intent or task that is failing. 2. A list of known symptoms (or facts) associated with the task will display under the section "In addition the following occurs". 3. As you select symptoms the solutions section will populate (and change as you select or deselect).

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• Mail Secure & Stable Open Source Mail Server

  - by Fanar ALHAYALI

  I have asked question on http://stackoverflow.com/questions/9868426/i-need-to-know-which-email-server-i-have-to-use and someone tell me my question would be better on serverfault. I know that this is a common question and asked many times. but there are so many available mail servers that i am not able to decide the one. Kindly tell that which is the Secure, Stable and fast open source mail server for Centos or Redhat Server. Is there any guide which can be used to deploy the mail server with all its components e.g. smtp, pop3, imap, spam, calender server, antivirus, DNS Setting. Currently I'm using sun messaging V6 which installed on Solaris 10 and my boss ask me to make a report for the best mail server today in the marketing? I tried to have a look on Google but I couldn't find interesting information for my report. Any advice would be appreciated.

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• Hierachies....from the Top Down

  - by Joe G

  I've been struggling with how to write on the topic of the importance of hierarchy design.  It's not so much that hierarchies haven't always been important, it's more of that with Fusion, the timing of when the hierarchies are designed should take a higher priority.    I will attempt to explain..... When I was implementing applications, back in the day, we had the list of detailed account values to enter with the obvious parent accounts. Then, after the setup was complete and things were functioning, the reporting phase started.  Users explained the elements that they want on the reports, what totals should be included, and how things should be compared.  Frequently, there was at least one calculation that became a nightmare either because it was based on very specific things that didn't relate to anything else or because it was "hardcoded" so that when something changed, someone need to "fix" the report. With Fusion, the process changes slightly.  You still want to enter all of the detailed accounts, but before you start adding parent values, you should investigate the reporting requirements from the top-down.  It's better to build hierarchies based on the reporting requirements than it is to build reports based on random hierarchies. Build reports based on hierarchies that resemble the reports themselves, and maintain the hierarchies without rework of the reports. For example, if you look at an income statement, you may have line items for Material Costs, Employee Costs, Travel & Entertainment, and Total Operating Expenses.  In your hierarchy, you have detail values that roll up to Material Costs, Employee Costs, and Travel & Entertainment which roll up to Total Operating Expenses. Balances are stored automatically in the cube for each of these.  When you define the report, you pick each of these members - no calculations required.  If a new detail value is added, you simply add it to the hierarchy, and there is no need to modify the report. I realize that there are always exceptions that require special handling, but I am confident that you will end up with much fewer exceptions if you make reporting a priority and design your hierarchies from the top-down.

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• 2012 EC Election Ballot open; Meet the Candidates Call tomorrow

  - by heathervc

  The JCP Executive Committee (EC) Election ballot is now open and all of the candidates' nominations materials are now available on JCP.org -- note that two new candidates were nominated late last week:  Liferay and North Sixty-One. It is shaping up to be an exciting election this year! The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are (9 candidates, 2 open seats):  Cisco Systems, CloudBees, Giuseppe Dell'Abate, Liferay, London Java Community, MoroccoJUG, North Sixty-One, Software AG, and Zero Turnaround. Tomorrow, 18 October, we will hold an open teleconference for the Java Community to meet the candidates and ask questions regarding their nomination.  We hope you will be able to participate in the call.  Should the time be inconvenient, a recording will be made available for download, and candidate questions may be posted on this blog entry or sent to [email protected]. Topic: Meet the EC Candidates Date: Thursday, October 18, 2012 Time: 9:30 am, Pacific Daylight Time (San Francisco, GMT-07:00) Meeting Number: 807 818 225 Meeting Password: MeetEC ------------------------------------------------------- To join the online meeting (Now from mobile devices) ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&RT=MiM0 2. If requested, enter your name and email address. 3. If a password is required, enter the meeting password: MeetEC 4. Click "Join". To view in other time zones or languages, please click the link: https://jcp.webex.com/jcp/j.php?ED=186721592&UID=0&PW=NMmUzNjY5ZTMw&ORT=MiM0 ------------------------------------------------------- To join the audio conference only -------------------------------------------------------     +1 (866) 682-4770     Outside the US: global access numbers  https://www.intercallonline.com/portlets/scheduling/viewNumbers/listNumbersByCode.do?confCode=6279803 or +1 (408) 774-4073     Conference code: 9454597     Security code: JCPEC (52732)------------------------------------------------------- For assistance ------------------------------------------------------- 1. Go to https://jcp.webex.com/jcp/mc 2. On the left navigation bar, click "Support".

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• vJUG: Worldwide Virtual JUG Created

  - by Tori Wieldt

  London Java Community leader and technical evangelist Simon Maple has created a Meetup called vJUG, with aim toward connecting Java Developers in the virtual world. The aim for vJUG is: Get technical leaders from around the world to present to the vJUG members (without travel cost concerns!). Work with local JUGs to provide worldwide content to their members and help JUGs present to a worldwide audience. Provide content to devs without access to a local JUG. Be a hub that will stream content from other JUG sessions live.  The vJUG is not intended to replace local JUG efforts. "The vJUG can never be, and will never be, as vibrant and valuable to its members as a proper local JUG can. Why? Because the true value in JUG meetings are the face to face interactions and personal networking," said Maple. "However, many people do not have access to a really active JUG with great speakers and awesome content. Or, like me, the closest JUG is about 90 mins away." WebEx and Google Hangouts are great, Maple explained, he hopes vJUG will provide more coordination of online events.  Maple hopes that in the future, vJUG will provide An Events calendar with reminders and links to up coming meetings. A Newsletter with what's coming up and links to previous sessions. Coordination of links to IRC channels which are active during presentations (to create a feeling of virtual community). Comments and forums around sessions and presentations A place where physical JUGs could advertise their sessions (i.e. a NY JUG event) to a worldwide audience, when streamed, via an event that people can sign up to. A common Webex or Hangout. Maple encourages both people who need a JUG and existing JUG members to join vJUG. "I'm looking forward to talking with many of you one to get members, speakers, and JUG support!" Join vJUG now! (I sense a need for a logo...) 

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