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• Repair corrupt hard disk on Mac without install CD

  - by Sarah

  The hard disk of my late 2009 MacBook Pro appears to have become corrupted. I am traveling and do not have my install CD (and won't for several weeks, nor will I be anywhere near an Apple store). The hard disk is not the original, which failed in June 2011. It's some Hitachi replacement installed by IT. History: I was typing an email this afternoon, my computer suddenly started making soft clicking sounds and then froze. I was not moving around. I rebooted, which took a while. I heard more clicking sounds and the computer froze at least once again. It's now kind of working, with mdworker sucking up one CPU. There are no awkward hard drive sounds when I run Chrome or play music. However, when I launched Stickies, I found no trace of my saved Stickies. I ran a live disk verification from within Disk Utility, and it reported Problem: As reported, I don't have access to an installation disc and am nowhere near an area where I can get one for at least two weeks. I have the option of asking someone to go to some trouble and expense to get one for me, but I'm not sure it's worth it: I've read that I can use fsck from single-user mode to repair the disk. Should I just try this? Is it risky? I'm concerned that the clicky sound portends imminent (mechanical) hard drive failure, so it's not worth doing a silly repair. This hard disk is backed up, but I definitely won't be able to access the backup while traveling. I'd like to maximize the probability that I can keep using my computer (and all its current files) while traveling. Update I bit the bullet and ran fsck -fy from single-user mode. It only needed one pass (modification) to reach the "okay" stage. However, rebooting took nearly 5 min and involved several rounds of scratchy sounds and a few bad clicks. I'm now back to kind of using my computer (the same files are missing as before). When I ran live disk verification from Disk Utility this time, however, it reported that the volume appears to be OK. Am I right to infer from the scratchy sounds, however, that my hard drive is still rapidly on its way out? Is there anything else I can do to increase its functionality over the next few weeks?

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• Apache VirtualHost Blockhole (Eats All Requests on All Ports on an IP)

  - by Synetech inc.

  I’m exhausted. I just spent the last two hours chasing a goose that I have been after on-and-off for the past year. Here is the goal, put as succinctly as possible. Step 1: HOSTS File: 127.0.0.5 NastyAdServer.com 127.0.0.5 xssServer.com 127.0.0.5 SQLInjector.com 127.0.0.5 PornAds.com 127.0.0.5 OtherBadSites.com … Step 2: Apache httpd.conf <VirtualHost 127.0.0.5:80> ServerName adkiller DocumentRoot adkiller RewriteEngine On RewriteRule (\.(gif|jpg|png|jpeg)$) /p.png [L] RewriteRule (.*) /ad.htm [L] </VirtualHost> So basically what happens is that the HOSTS file redirects designated domains to the localhost, but to a specific loopback IP address. Apache listens for any requests on this address and serves either a transparent pixel graphic, or else an empty HTML file. Thus, any page or graphic on any of the bad sites is replaced with nothing (in other words an ad/malware/porn/etc. blocker). This works great as is (and has been for me for years now). The problem is that these bad things are no longer limited to just HTTP traffic. For example: <script src="http://NastyAdServer.com:99"> or <iframe src="https://PornAds.com/ad.html"> or a Trojan using ftp://spammaster.com/[email protected];[email protected];[email protected] or an app “phoning home” with private info in a crafted ICMP packet by pinging CardStealer.ru:99 Handling HTTPS is a relatively minor bump. I can create a separate VirtualHost just like the one above, replacing port 80 with 443, and adding in SSL directives. This leaves the other ports to be dealt with. I tried using * for the port, but then I get overlap errors. I tried redirecting all request to the HTTPS server and visa-versa but neither worked; either the SSL requests wouldn’t redirect correctly or else the HTTP requests gave the You’re speaking plain HTTP to an SSL-enabled server port… error. Further, I cannot figure out a way to test if other ports are being successfully redirected (I could try using a browser, but what about FTP, ICMP, etc.?) I realize that I could just use a port-blocker (eg ProtoWall, PeerBlock, etc.), but there’s two issues with that. First, I am blocking domains with this method, not IP addresses, so to use a port-blocker, I would have to get each and every domain’s IP, and update theme frequently. Second, using this method, I can have Apache keep logs of all the ad/malware/spam/etc. requests for future analysis (my current AdKiller logs are already 466MB right now). I appreciate any help in successfully setting up an Apache VirtualHost blackhole. Thanks.

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• Binding collection indexes to a WPF DataGrid at runtime

  - by bearda

  After trying to develop our own control to display a table of data we stumbled on the WPF toolkit DataGrid and thought we were saved. A couple hours later I'm scratching my head trying to figure out if it can do what we really want it to do. The DataGrid seems to be based on displaying various properties of a single object, where I think I need something that can display a collection's items, I want to display a table of strings with a variable number of rows and a variable number of columns. Each row represents the state of a number of inputs at a given time. The number of samples may change, and the number of inputs may change at runtime. As a result, I can't create a custom object that represents a row with a property for each input. This makes the DataGrid binding more complicated, since I can't bind to a fixed property for each column. I thought I found a workaround for this by binding to ".[" + channelIndex + ]" but it hasn't worked out quite the way I wanted. Right now I have a collection of a collection of strings that represents the two-dimensional array of strings. I'm using ObservableCollection so string change event notifications work, but I can use any collection type needed. It looked like everything was working great until I realized that every row was showing the same line of data. Binding in C# is not my strong suit, so I'm kind of lost on what's going wrong. Is what I'm trying to do overall even possible with the WPF Toolkit DataGrid? using System; using System.Collections.Generic; using System.Linq; using System.Text; using System.Windows; using System.Windows.Controls; using System.Windows.Data; using System.Windows.Documents; using System.Windows.Input; using System.Windows.Media; using System.Windows.Media.Imaging; using System.Windows.Navigation; using System.Windows.Shapes; using Microsoft.Windows.Controls; using System.ComponentModel; using System.Collections; using System.Collections.ObjectModel; namespace WRE.NGDAS.UILayer { /// <summary> /// Interaction logic for DataTableControl.xaml /// </summary> public partial class DataTableControl : UserControl { #region Constants private const int lineHeight = 25; #endregion #region Type Definitions private class TableChannelInfo { internal string ChannelName = string.Empty; internal int Column = 0; public override string ToString() { return ChannelName; } } internal class NotifyString : INotifyPropertyChanged { private string text = String.Empty; public event PropertyChangedEventHandler PropertyChanged; public string Text { get { return text; } set { text = value; NotifyPropertyChanged( "Text" ); } } public NotifyString(string newText) { text = newText; } protected void NotifyPropertyChanged( string propertyChanged ) { if ( PropertyChanged != null ) { PropertyChanged(this, new PropertyChangedEventArgs(propertyChanged)); } } } #endregion #region Private Data Members string[] channels = null; int numberFixed = 0; int numberOfRows = 0; ObservableCollection<ObservableCollection<NotifyString>> tableText = null; #endregion public DataTableControl( List<string> channelNames, List<string> nameToolTips, int numberFixedColumns, int numberRows ) { InitializeComponent(); numberFixed = numberFixedColumns; numberOfRows = numberRows; tableText = new ObservableCollection<ObservableCollection<NotifyString>>(); dataGrid.ItemsSource = tableText; channels = new string[channelNames.Count]; for (int channelIndex = 0; channelIndex < channelNames.Count; channelIndex++) { channels[channelIndex] = channelNames[channelIndex]; tableText.Add(new ObservableCollection<NotifyString>()); for (int i = 0; i < numberOfRows; i++) { tableText[channelIndex].Add( new NotifyString(String.Empty) ); } Binding textBinding = new Binding( ".[" + channelIndex + "]" ); textBinding.Mode = BindingMode.OneWay; textBinding.UpdateSourceTrigger = UpdateSourceTrigger.PropertyChanged; textBinding.Source = tableText[channelIndex]; DataGridTextColumn newColumn = new DataGridTextColumn(); newColumn.Header = channelNames[channelIndex]; newColumn.DisplayIndex = channelIndex; newColumn.Binding = textBinding; if ( channelIndex < numberFixed ) { newColumn.CanUserReorder = false; } dataGrid.Columns.Add(newColumn); } //Height = lineHeight + numberOfRows * lineHeight; } internal void UpdateChannelRow( int rowNumber, List<string> channelValues, DisplayColors color ) { if ( rowNumber < numberOfRows ) { for (int column = 0; column < channelValues.Count; column++) { if ( column < channels.GetLength(0) ) { tableText[column][rowNumber].Text = channelValues[column]; } } } } } }

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• SimpleMembership, Membership Providers, Universal Providers and the new ASP.NET 4.5 Web Forms and ASP.NET MVC 4 templates

  - by Jon Galloway

  The ASP.NET MVC 4 Internet template adds some new, very useful features which are built on top of SimpleMembership. These changes add some great features, like a much simpler and extensible membership API and support for OAuth. However, the new account management features require SimpleMembership and won't work against existing ASP.NET Membership Providers. I'll start with a summary of top things you need to know, then dig into a lot more detail. Summary: SimpleMembership has been designed as a replacement for traditional the previous ASP.NET Role and Membership provider system SimpleMembership solves common problems people ran into with the Membership provider system and was designed for modern user / membership / storage needs SimpleMembership integrates with the previous membership system, but you can't use a MembershipProvider with SimpleMembership The new ASP.NET MVC 4 Internet application template AccountController requires SimpleMembership and is not compatible with previous MembershipProviders You can continue to use existing ASP.NET Role and Membership providers in ASP.NET 4.5 and ASP.NET MVC 4 - just not with the ASP.NET MVC 4 AccountController The existing ASP.NET Role and Membership provider system remains supported as is part of the ASP.NET core ASP.NET 4.5 Web Forms does not use SimpleMembership; it implements OAuth on top of ASP.NET Membership The ASP.NET Web Site Administration Tool (WSAT) is not compatible with SimpleMembership The following is the result of a few conversations with Erik Porter (PM for ASP.NET MVC) to make sure I had some the overall details straight, combined with a lot of time digging around in ILSpy and Visual Studio's assembly browsing tools. SimpleMembership: The future of membership for ASP.NET The ASP.NET Membership system was introduces with ASP.NET 2.0 back in 2005. It was designed to solve common site membership requirements at the time, which generally involved username / password based registration and profile storage in SQL Server. It was designed with a few extensibility mechanisms - notably a provider system (which allowed you override some specifics like backing storage) and the ability to store additional profile information (although the additional  profile information was packed into a single column which usually required access through the API). While it's sometimes frustrating to work with, it's held up for seven years - probably since it handles the main use case (username / password based membership in a SQL Server database) smoothly and can be adapted to most other needs (again, often frustrating, but it can work). The ASP.NET Web Pages and WebMatrix efforts allowed the team an opportunity to take a new look at a lot of things - e.g. the Razor syntax started with ASP.NET Web Pages, not ASP.NET MVC. The ASP.NET Web Pages team designed SimpleMembership to (wait for it) simplify the task of dealing with membership. As Matthew Osborn said in his post Using SimpleMembership With ASP.NET WebPages: With the introduction of ASP.NET WebPages and the WebMatrix stack our team has really be focusing on making things simpler for the developer. Based on a lot of customer feedback one of the areas that we wanted to improve was the built in security in ASP.NET. So with this release we took that time to create a new built in (and default for ASP.NET WebPages) security provider. I say provider because the new stuff is still built on the existing ASP.NET framework. So what do we call this new hotness that we have created? Well, none other than SimpleMembership. SimpleMembership is an umbrella term for both SimpleMembership and SimpleRoles. Part of simplifying membership involved fixing some common problems with ASP.NET Membership. Problems with ASP.NET Membership ASP.NET Membership was very obviously designed around a set of assumptions: Users and user information would most likely be stored in a full SQL Server database or in Active Directory User and profile information would be optimized around a set of common attributes (UserName, Password, IsApproved, CreationDate, Comment, Role membership...) and other user profile information would be accessed through a profile provider Some problems fall out of these assumptions. Requires Full SQL Server for default cases The default, and most fully featured providers ASP.NET Membership providers (SQL Membership Provider, SQL Role Provider, SQL Profile Provider) require full SQL Server. They depend on stored procedure support, and they rely on SQL Server cache dependencies, they depend on agents for clean up and maintenance. So the main SQL Server based providers don't work well on SQL Server CE, won't work out of the box on SQL Azure, etc. Note: Cory Fowler recently let me know about these Updated ASP.net scripts for use with Microsoft SQL Azure which do support membership, personalization, profile, and roles. But the fact that we need a support page with a set of separate SQL scripts underscores the underlying problem. Aha, you say! Jon's forgetting the Universal Providers, a.k.a. System.Web.Providers! Hold on a bit, we'll get to those... Custom Membership Providers have to work with a SQL-Server-centric API If you want to work with another database or other membership storage system, you need to to inherit from the provider base classes and override a bunch of methods which are tightly focused on storing a MembershipUser in a relational database. It can be done (and you can often find pretty good ones that have already been written), but it's a good amount of work and often leaves you with ugly code that has a bunch of System.NotImplementedException fun since there are a lot of methods that just don't apply. Designed around a specific view of users, roles and profiles The existing providers are focused on traditional membership - a user has a username and a password, some specific roles on the site (e.g. administrator, premium user), and may have some additional "nice to have" optional information that can be accessed via an API in your application. This doesn't fit well with some modern usage patterns: In OAuth and OpenID, the user doesn't have a password Often these kinds of scenarios map better to user claims or rights instead of monolithic user roles For many sites, profile or other non-traditional information is very important and needs to come from somewhere other than an API call that maps to a database blob What would work a lot better here is a system in which you were able to define your users, rights, and other attributes however you wanted and the membership system worked with your model - not the other way around. Requires specific schema, overflow in blob columns I've already mentioned this a few times, but it bears calling out separately - ASP.NET Membership focuses on SQL Server storage, and that storage is based on a very specific database schema. SimpleMembership as a better membership system As you might have guessed, SimpleMembership was designed to address the above problems. Works with your Schema As Matthew Osborn explains in his Using SimpleMembership With ASP.NET WebPages post, SimpleMembership is designed to integrate with your database schema: All SimpleMembership requires is that there are two columns on your users table so that we can hook up to it – an “ID” column and a “username” column. The important part here is that they can be named whatever you want. For instance username doesn't have to be an alias it could be an email column you just have to tell SimpleMembership to treat that as the “username” used to log in. Matthew's example shows using a very simple user table named Users (it could be named anything) with a UserID and Username column, then a bunch of other columns he wanted in his app. Then we point SimpleMemberhip at that table with a one-liner: WebSecurity.InitializeDatabaseFile("SecurityDemo.sdf", "Users", "UserID", "Username", true); No other tables are needed, the table can be named anything we want, and can have pretty much any schema we want as long as we've got an ID and something that we can map to a username. Broaden database support to the whole SQL Server family While SimpleMembership is not database agnostic, it works across the SQL Server family. It continues to support full SQL Server, but it also works with SQL Azure, SQL Server CE, SQL Server Express, and LocalDB. Everything's implemented as SQL calls rather than requiring stored procedures, views, agents, and change notifications. Note that SimpleMembership still requires some flavor of SQL Server - it won't work with MySQL, NoSQL databases, etc. You can take a look at the code in WebMatrix.WebData.dll using a tool like ILSpy if you'd like to see why - there places where SQL Server specific SQL statements are being executed, especially when creating and initializing tables. It seems like you might be able to work with another database if you created the tables separately, but I haven't tried it and it's not supported at this point. Note: I'm thinking it would be possible for SimpleMembership (or something compatible) to run Entity Framework so it would work with any database EF supports. That seems useful to me - thoughts? Note: SimpleMembership has the same database support - anything in the SQL Server family - that Universal Providers brings to the ASP.NET Membership system. Easy to with Entity Framework Code First The problem with with ASP.NET Membership's system for storing additional account information is that it's the gate keeper. That means you're stuck with its schema and accessing profile information through its API. SimpleMembership flips that around by allowing you to use any table as a user store. That means you're in control of the user profile information, and you can access it however you'd like - it's just data. Let's look at a practical based on the AccountModel.cs class in an ASP.NET MVC 4 Internet project. Here I'm adding a Birthday property to the UserProfile class. [Table("UserProfile")] public class UserProfile { [Key] [DatabaseGeneratedAttribute(DatabaseGeneratedOption.Identity)] public int UserId { get; set; } public string UserName { get; set; } public DateTime Birthday { get; set; } } Now if I want to access that information, I can just grab the account by username and read the value. var context = new UsersContext(); var username = User.Identity.Name; var user = context.UserProfiles.SingleOrDefault(u => u.UserName == username); var birthday = user.Birthday; So instead of thinking of SimpleMembership as a big membership API, think of it as something that handles membership based on your user database. In SimpleMembership, everything's keyed off a user row in a table you define rather than a bunch of entries in membership tables that were out of your control. How SimpleMembership integrates with ASP.NET Membership Okay, enough sales pitch (and hopefully background) on why things have changed. How does this affect you? Let's start with a diagram to show the relationship (note: I've simplified by removing a few classes to show the important relationships): So SimpleMembershipProvider is an implementaiton of an ExtendedMembershipProvider, which inherits from MembershipProvider and adds some other account / OAuth related things. Here's what ExtendedMembershipProvider adds to MembershipProvider: The important thing to take away here is that a SimpleMembershipProvider is a MembershipProvider, but a MembershipProvider is not a SimpleMembershipProvider. This distinction is important in practice: you cannot use an existing MembershipProvider (including the Universal Providers found in System.Web.Providers) with an API that requires a SimpleMembershipProvider, including any of the calls in WebMatrix.WebData.WebSecurity or Microsoft.Web.WebPages.OAuth.OAuthWebSecurity. However, that's as far as it goes. Membership Providers still work if you're accessing them through the standard Membership API, and all of the core stuff  - including the AuthorizeAttribute, role enforcement, etc. - will work just fine and without any change. Let's look at how that affects you in terms of the new templates. Membership in the ASP.NET MVC 4 project templates ASP.NET MVC 4 offers six Project Templates: Empty - Really empty, just the assemblies, folder structure and a tiny bit of basic configuration. Basic - Like Empty, but with a bit of UI preconfigured (css / images / bundling). Internet - This has both a Home and Account controller and associated views. The Account Controller supports registration and login via either local accounts and via OAuth / OpenID providers. Intranet - Like the Internet template, but it's preconfigured for Windows Authentication. Mobile - This is preconfigured using jQuery Mobile and is intended for mobile-only sites. Web API - This is preconfigured for a service backend built on ASP.NET Web API. Out of these templates, only one (the Internet template) uses SimpleMembership. ASP.NET MVC 4 Basic template The Basic template has configuration in place to use ASP.NET Membership with the Universal Providers. You can see that configuration in the ASP.NET MVC 4 Basic template's web.config: <profile defaultProvider="DefaultProfileProvider"> <providers> <add name="DefaultProfileProvider" type="System.Web.Providers.DefaultProfileProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" applicationName="/" /> </providers> </profile> <membership defaultProvider="DefaultMembershipProvider"> <providers> <add name="DefaultMembershipProvider" type="System.Web.Providers.DefaultMembershipProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" enablePasswordRetrieval="false" enablePasswordReset="true" requiresQuestionAndAnswer="false" requiresUniqueEmail="false" maxInvalidPasswordAttempts="5" minRequiredPasswordLength="6" minRequiredNonalphanumericCharacters="0" passwordAttemptWindow="10" applicationName="/" /> </providers> </membership> <roleManager defaultProvider="DefaultRoleProvider"> <providers> <add name="DefaultRoleProvider" type="System.Web.Providers.DefaultRoleProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" applicationName="/" /> </providers> </roleManager> <sessionState mode="InProc" customProvider="DefaultSessionProvider"> <providers> <add name="DefaultSessionProvider" type="System.Web.Providers.DefaultSessionStateProvider, System.Web.Providers, Version=1.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35" connectionStringName="DefaultConnection" /> </providers> </sessionState> This means that it's business as usual for the Basic template as far as ASP.NET Membership works. ASP.NET MVC 4 Internet template The Internet template has a few things set up to bootstrap SimpleMembership: \Models\AccountModels.cs defines a basic user account and includes data annotations to define keys and such \Filters\InitializeSimpleMembershipAttribute.cs creates the membership database using the above model, then calls WebSecurity.InitializeDatabaseConnection which verifies that the underlying tables are in place and marks initialization as complete (for the application's lifetime) \Controllers\AccountController.cs makes heavy use of OAuthWebSecurity (for OAuth account registration / login / management) and WebSecurity. WebSecurity provides account management services for ASP.NET MVC (and Web Pages) WebSecurity can work with any ExtendedMembershipProvider. There's one in the box (SimpleMembershipProvider) but you can write your own. Since a standard MembershipProvider is not an ExtendedMembershipProvider, WebSecurity will throw exceptions if the default membership provider is a MembershipProvider rather than an ExtendedMembershipProvider. Practical example: Create a new ASP.NET MVC 4 application using the Internet application template Install the Microsoft ASP.NET Universal Providers for LocalDB NuGet package Run the application, click on Register, add a username and password, and click submit You'll get the following execption in AccountController.cs::Register: To call this method, the "Membership.Provider" property must be an instance of "ExtendedMembershipProvider". This occurs because the ASP.NET Universal Providers packages include a web.config transform that will update your web.config to add the Universal Provider configuration I showed in the Basic template example above. When WebSecurity tries to use the configured ASP.NET Membership Provider, it checks if it can be cast to an ExtendedMembershipProvider before doing anything else. So, what do you do? Options: If you want to use the new AccountController, you'll either need to use the SimpleMembershipProvider or another valid ExtendedMembershipProvider. This is pretty straightforward. If you want to use an existing ASP.NET Membership Provider in ASP.NET MVC 4, you can't use the new AccountController. You can do a few things: Replace  the AccountController.cs and AccountModels.cs in an ASP.NET MVC 4 Internet project with one from an ASP.NET MVC 3 application (you of course won't have OAuth support). Then, if you want, you can go through and remove other things that were built around SimpleMembership - the OAuth partial view, the NuGet packages (e.g. the DotNetOpenAuthAuth package, etc.) Use an ASP.NET MVC 4 Internet application template and add in a Universal Providers NuGet package. Then copy in the AccountController and AccountModel classes. Create an ASP.NET MVC 3 project and upgrade it to ASP.NET MVC 4 using the steps shown in the ASP.NET MVC 4 release notes. None of these are particularly elegant or simple. Maybe we (or just me?) can do something to make this simpler - perhaps a NuGet package. However, this should be an edge case - hopefully the cases where you'd need to create a new ASP.NET but use legacy ASP.NET Membership Providers should be pretty rare. Please let me (or, preferably the team) know if that's an incorrect assumption. Membership in the ASP.NET 4.5 project template ASP.NET 4.5 Web Forms took a different approach which builds off ASP.NET Membership. Instead of using the WebMatrix security assemblies, Web Forms uses Microsoft.AspNet.Membership.OpenAuth assembly. I'm no expert on this, but from a bit of time in ILSpy and Visual Studio's (very pretty) dependency graphs, this uses a Membership Adapter to save OAuth data into an EF managed database while still running on top of ASP.NET Membership. Note: There may be a way to use this in ASP.NET MVC 4, although it would probably take some plumbing work to hook it up. How does this fit in with Universal Providers (System.Web.Providers)? Just to summarize: Universal Providers are intended for cases where you have an existing ASP.NET Membership Provider and you want to use it with another SQL Server database backend (other than SQL Server). It doesn't require agents to handle expired session cleanup and other background tasks, it piggybacks these tasks on other calls. Universal Providers are not really, strictly speaking, universal - at least to my way of thinking. They only work with databases in the SQL Server family. Universal Providers do not work with Simple Membership. The Universal Providers packages include some web config transforms which you would normally want when you're using them. What about the Web Site Administration Tool? Visual Studio includes tooling to launch the Web Site Administration Tool (WSAT) to configure users and roles in your application. WSAT is built to work with ASP.NET Membership, and is not compatible with Simple Membership. There are two main options there: Use the WebSecurity and OAuthWebSecurity API to manage the users and roles Create a web admin using the above APIs Since SimpleMembership runs on top of your database, you can update your users as you would any other data - via EF or even in direct database edits (in development, of course)

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• Is there a Telecommunications Reference Architecture?

  - by raul.goycoolea

  @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Abstract   Reference architecture provides needed architectural information that can be provided in advance to an enterprise to enable consistent architectural best practices. Enterprise Reference Architecture helps business owners to actualize their strategies, vision, objectives, and principles. It evaluates the IT systems, based on Reference Architecture goals, principles, and standards. It helps to reduce IT costs by increasing functionality, availability, scalability, etc. Telecom Reference Architecture provides customers with the flexibility to view bundled service bills online with the provision of multiple services. It provides real-time, flexible billing and charging systems, to handle complex promotions, discounts, and settlements with multiple parties. This paper attempts to describe the Reference Architecture for the Telecom Enterprises. It lays the foundation for a Telecom Reference Architecture by articulating the requirements, drivers, and pitfalls for telecom service providers. It describes generic reference architecture for telecom enterprises and moves on to explain how to achieve Enterprise Reference Architecture by using SOA.   Introduction   A Reference Architecture provides a methodology, set of practices, template, and standards based on a set of successful solutions implemented earlier. These solutions have been generalized and structured for the depiction of both a logical and a physical architecture, based on the harvesting of a set of patterns that describe observations in a number of successful implementations. It helps as a reference for the various architectures that an enterprise can implement to solve various problems. It can be used as the starting point or the point of comparisons for various departments/business entities of a company, or for the various companies for an enterprise. It provides multiple views for multiple stakeholders.   Major artifacts of the Enterprise Reference Architecture are methodologies, standards, metadata, documents, design patterns, etc.   Purpose of Reference Architecture   In most cases, architects spend a lot of time researching, investigating, defining, and re-arguing architectural decisions. It is like reinventing the wheel as their peers in other organizations or even the same organization have already spent a lot of time and effort defining their own architectural practices. This prevents an organization from learning from its own experiences and applying that knowledge for increased effectiveness.   Reference architecture provides missing architectural information that can be provided in advance to project team members to enable consistent architectural best practices.   Enterprise Reference Architecture helps an enterprise to achieve the following at the abstract level:   ·       Reference architecture is more of a communication channel to an enterprise ·       Helps the business owners to accommodate to their strategies, vision, objectives, and principles. ·       Evaluates the IT systems based on Reference Architecture Principles ·       Reduces IT spending through increasing functionality, availability, scalability, etc ·       A Real-time Integration Model helps to reduce the latency of the data updates Is used to define a single source of Information ·       Provides a clear view on how to manage information and security ·       Defines the policy around the data ownership, product boundaries, etc. ·       Helps with cost optimization across project and solution portfolios by eliminating unused or duplicate investments and assets ·       Has a shorter implementation time and cost   Once the reference architecture is in place, the set of architectural principles, standards, reference models, and best practices ensure that the aligned investments have the greatest possible likelihood of success in both the near term and the long term (TCO).     Common pitfalls for Telecom Service Providers   Telecom Reference Architecture serves as the first step towards maturity for a telecom service provider. During the course of our assignments/experiences with telecom players, we have come across the following observations – Some of these indicate a lack of maturity of the telecom service provider:   ·       In markets that are growing and not so mature, it has been observed that telcos have a significant amount of in-house or home-grown applications. In some of these markets, the growth has been so rapid that IT has been unable to cope with business demands. Telcos have shown a tendency to come up with workarounds in their IT applications so as to meet business needs. ·       Even for core functions like provisioning or mediation, some telcos have tried to manage with home-grown applications. ·       Most of the applications do not have the required scalability or maintainability to sustain growth in volumes or functionality. ·       Applications face interoperability issues with other applications in the operator's landscape. Integrating a new application or network element requires considerable effort on the part of the other applications. ·       Application boundaries are not clear, and functionality that is not in the initial scope of that application gets pushed onto it. This results in the development of the multiple, small applications without proper boundaries. ·       Usage of Legacy OSS/BSS systems, poor Integration across Multiple COTS Products and Internal Systems. Most of the Integrations are developed on ad-hoc basis and Point-to-Point Integration. ·       Redundancy of the business functions in different applications • Fragmented data across the different applications and no integrated view of the strategic data • Lot of performance Issues due to the usage of the complex integration across OSS and BSS systems   However, this is where the maturity of the telecom industry as a whole can be of help. The collaborative efforts of telcos to overcome some of these problems have resulted in bodies like the TM Forum. They have come up with frameworks for business processes, data, applications, and technology for telecom service providers. These could be a good starting point for telcos to clean up their enterprise landscape.   Industry Trends in Telecom Reference Architecture   Telecom reference architectures are evolving rapidly because telcos are facing business and IT challenges.   “The reality is that there probably is no killer application, no silver bullet that the telcos can latch onto to carry them into a 21st Century.... Instead, there are probably hundreds – perhaps thousands – of niche applications.... And the only way to find which of these works for you is to try out lots of them, ramp up the ones that work, and discontinue the ones that fail.” – Martin Creaner President & CTO TM Forum.   The following trends have been observed in telecom reference architecture:   ·       Transformation of business structures to align with customer requirements ·       Adoption of more Internet-like technical architectures. The Web 2.0 concept is increasingly being used. ·       Virtualization of the traditional operations support system (OSS) ·       Adoption of SOA to support development of IP-based services ·       Adoption of frameworks like Service Delivery Platforms (SDPs) and IP Multimedia Subsystem ·       (IMS) to enable seamless deployment of various services over fixed and mobile networks ·       Replacement of in-house, customized, and stove-piped OSS/BSS with standards-based COTS products ·       Compliance with industry standards and frameworks like eTOM, SID, and TAM to enable seamless integration with other standards-based products   Drivers of Reference Architecture   The drivers of the Reference Architecture are Reference Architecture Goals, Principles, and Enterprise Vision and Telecom Transformation. The details are depicted below diagram. @font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }div.Section1 { page: Section1; } Figure 1. Drivers for Reference Architecture @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Today’s telecom reference architectures should seamlessly integrate traditional legacy-based applications and transition to next-generation network technologies (e.g., IP multimedia subsystems). This has resulted in new requirements for flexible, real-time billing and OSS/BSS systems and implications on the service provider’s organizational requirements and structure.   Telecom reference architectures are today expected to:   ·       Integrate voice, messaging, email and other VAS over fixed and mobile networks, back end systems ·       Be able to provision multiple services and service bundles • Deliver converged voice, video and data services ·       Leverage the existing Network Infrastructure ·       Provide real-time, flexible billing and charging systems to handle complex promotions, discounts, and settlements with multiple parties. ·       Support charging of advanced data services such as VoIP, On-Demand, Services (e.g.  Video), IMS/SIP Services, Mobile Money, Content Services and IPTV. ·       Help in faster deployment of new services • Serve as an effective platform for collaboration between network IT and business organizations ·       Harness the potential of converging technology, networks, devices and content to develop multimedia services and solutions of ever-increasing sophistication on a single Internet Protocol (IP) ·       Ensure better service delivery and zero revenue leakage through real-time balance and credit management ·       Lower operating costs to drive profitability   Enterprise Reference Architecture   The Enterprise Reference Architecture (RA) fills the gap between the concepts and vocabulary defined by the reference model and the implementation. Reference architecture provides detailed architectural information in a common format such that solutions can be repeatedly designed and deployed in a consistent, high-quality, supportable fashion. This paper attempts to describe the Reference Architecture for the Telecom Application Usage and how to achieve the Enterprise Level Reference Architecture using SOA.   • Telecom Reference Architecture • Enterprise SOA based Reference Architecture   Telecom Reference Architecture   Tele Management Forum’s New Generation Operations Systems and Software (NGOSS) is an architectural framework for organizing, integrating, and implementing telecom systems. NGOSS is a component-based framework consisting of the following elements:   ·       The enhanced Telecom Operations Map (eTOM) is a business process framework. ·       The Shared Information Data (SID) model provides a comprehensive information framework that may be specialized for the needs of a particular organization. ·       The Telecom Application Map (TAM) is an application framework to depict the functional footprint of applications, relative to the horizontal processes within eTOM. ·       The Technology Neutral Architecture (TNA) is an integrated framework. TNA is an architecture that is sustainable through technology changes.   NGOSS Architecture Standards are:   ·       Centralized data ·       Loosely coupled distributed systems ·       Application components/re-use  ·       A technology-neutral system framework with technology specific implementations ·       Interoperability to service provider data/processes ·       Allows more re-use of business components across multiple business scenarios ·       Workflow automation   The traditional operator systems architecture consists of four layers,   ·       Business Support System (BSS) layer, with focus toward customers and business partners. Manages order, subscriber, pricing, rating, and billing information. ·       Operations Support System (OSS) layer, built around product, service, and resource inventories. ·       Networks layer – consists of Network elements and 3rd Party Systems. ·       Integration Layer – to maximize application communication and overall solution flexibility.   Reference architecture for telecom enterprises is depicted below. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 2. Telecom Reference Architecture   The major building blocks of any Telecom Service Provider architecture are as follows:   1. Customer Relationship Management   CRM encompasses the end-to-end lifecycle of the customer: customer initiation/acquisition, sales, ordering, and service activation, customer care and support, proactive campaigns, cross sell/up sell, and retention/loyalty.   CRM also includes the collection of customer information and its application to personalize, customize, and integrate delivery of service to a customer, as well as to identify opportunities for increasing the value of the customer to the enterprise.   The key functionalities related to Customer Relationship Management are   ·       Manage the end-to-end lifecycle of a customer request for products. ·       Create and manage customer profiles. ·       Manage all interactions with customers – inquiries, requests, and responses. ·       Provide updates to Billing and other south bound systems on customer/account related updates such as customer/ account creation, deletion, modification, request bills, final bill, duplicate bills, credit limits through Middleware. ·       Work with Order Management System, Product, and Service Management components within CRM. ·       Manage customer preferences – Involve all the touch points and channels to the customer, including contact center, retail stores, dealers, self service, and field service, as well as via any media (phone, face to face, web, mobile device, chat, email, SMS, mail, the customer's bill, etc.). ·       Support single interface for customer contact details, preferences, account details, offers, customer premise equipment, bill details, bill cycle details, and customer interactions.   CRM applications interact with customers through customer touch points like portals, point-of-sale terminals, interactive voice response systems, etc. The requests by customers are sent via fulfillment/provisioning to billing system for ordering processing.   2. Billing and Revenue Management   Billing and Revenue Management handles the collection of appropriate usage records and production of timely and accurate bills – for providing pre-bill usage information and billing to customers; for processing their payments; and for performing payment collections. In addition, it handles customer inquiries about bills, provides billing inquiry status, and is responsible for resolving billing problems to the customer's satisfaction in a timely manner. This process grouping also supports prepayment for services.   The key functionalities provided by these applications are   ·       To ensure that enterprise revenue is billed and invoices delivered appropriately to customers. ·       To manage customers’ billing accounts, process their payments, perform payment collections, and monitor the status of the account balance. ·       To ensure the timely and effective fulfillment of all customer bill inquiries and complaints. ·       Collect the usage records from mediation and ensure appropriate rating and discounting of all usage and pricing. ·       Support revenue sharing; split charging where usage is guided to an account different from the service consumer. ·       Support prepaid and post-paid rating. ·       Send notification on approach / exceeding the usage thresholds as enforced by the subscribed offer, and / or as setup by the customer. ·       Support prepaid, post paid, and hybrid (where some services are prepaid and the rest of the services post paid) customers and conversion from post paid to prepaid, and vice versa. ·       Support different billing function requirements like charge prorating, promotion, discount, adjustment, waiver, write-off, account receivable, GL Interface, late payment fee, credit control, dunning, account or service suspension, re-activation, expiry, termination, contract violation penalty, etc. ·       Initiate direct debit to collect payment against an invoice outstanding. ·       Send notification to Middleware on different events; for example, payment receipt, pre-suspension, threshold exceed, etc.   Billing systems typically get usage data from mediation systems for rating and billing. They get provisioning requests from order management systems and inquiries from CRM systems. Convergent and real-time billing systems can directly get usage details from network elements.   3. Mediation   Mediation systems transform/translate the Raw or Native Usage Data Records into a general format that is acceptable to billing for their rating purposes.   The following lists the high-level roles and responsibilities executed by the Mediation system in the end-to-end solution.   ·       Collect Usage Data Records from different data sources – like network elements, routers, servers – via different protocol and interfaces. ·       Process Usage Data Records – Mediation will process Usage Data Records as per the source format. ·       Validate Usage Data Records from each source. ·       Segregates Usage Data Records coming from each source to multiple, based on the segregation requirement of end Application. ·       Aggregates Usage Data Records based on the aggregation rule if any from different sources. ·       Consolidates multiple Usage Data Records from each source. ·       Delivers formatted Usage Data Records to different end application like Billing, Interconnect, Fraud Management, etc. ·       Generates audit trail for incoming Usage Data Records and keeps track of all the Usage Data Records at various stages of mediation process. ·       Checks duplicate Usage Data Records across files for a given time window.   4. Fulfillment   This area is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution that can be delivered using the specific products in the enterprise's portfolio. This process informs the customers of the status of their purchase order, and ensures completion on time, as well as ensuring a delighted customer. These processes are responsible for accepting and issuing orders. They deal with pre-order feasibility determination, credit authorization, order issuance, order status and tracking, customer update on customer order activities, and customer notification on order completion. Order management and provisioning applications fall into this category.   The key functionalities provided by these applications are   ·       Issuing new customer orders, modifying open customer orders, or canceling open customer orders; ·       Verifying whether specific non-standard offerings sought by customers are feasible and supportable; ·       Checking the credit worthiness of customers as part of the customer order process; ·       Testing the completed offering to ensure it is working correctly; ·       Updating of the Customer Inventory Database to reflect that the specific product offering has been allocated, modified, or cancelled; ·       Assigning and tracking customer provisioning activities; ·       Managing customer provisioning jeopardy conditions; and ·       Reporting progress on customer orders and other processes to customer.   These applications typically get orders from CRM systems. They interact with network elements and billing systems for fulfillment of orders.   5. Enterprise Management   This process area includes those processes that manage enterprise-wide activities and needs, or have application within the enterprise as a whole. They encompass all business management processes that   ·       Are necessary to support the whole of the enterprise, including processes for financial management, legal management, regulatory management, process, cost, and quality management, etc.;   ·       Are responsible for setting corporate policies, strategies, and directions, and for providing guidelines and targets for the whole of the business, including strategy development and planning for areas, such as Enterprise Architecture, that are integral to the direction and development of the business;   ·       Occur throughout the enterprise, including processes for project management, performance assessments, cost assessments, etc.     (i) Enterprise Risk Management:   Enterprise Risk Management focuses on assuring that risks and threats to the enterprise value and/or reputation are identified, and appropriate controls are in place to minimize or eliminate the identified risks. The identified risks may be physical or logical/virtual. Successful risk management ensures that the enterprise can support its mission critical operations, processes, applications, and communications in the face of serious incidents such as security threats/violations and fraud attempts. Two key areas covered in Risk Management by telecom operators are:   ·       Revenue Assurance: Revenue assurance system will be responsible for identifying revenue loss scenarios across components/systems, and will help in rectifying the problems. The following lists the high-level roles and responsibilities executed by the Revenue Assurance system in the end-to-end solution. o   Identify all usage information dropped when networks are being upgraded. o   Interconnect bill verification. o   Identify where services are routinely provisioned but never billed. o   Identify poor sales policies that are intensifying collections problems. o   Find leakage where usage is sent to error bucket and never billed for. o   Find leakage where field service, CRM, and network build-out are not optimized.   ·       Fraud Management: Involves collecting data from different systems to identify abnormalities in traffic patterns, usage patterns, and subscription patterns to report suspicious activity that might suggest fraudulent usage of resources, resulting in revenue losses to the operator.   The key roles and responsibilities of the system component are as follows:   o   Fraud management system will capture and monitor high usage (over a certain threshold) in terms of duration, value, and number of calls for each subscriber. The threshold for each subscriber is decided by the system and fixed automatically. o   Fraud management will be able to detect the unauthorized access to services for certain subscribers. These subscribers may have been provided unauthorized services by employees. The component will raise the alert to the operator the very first time of such illegal calls or calls which are not billed. o   The solution will be to have an alarm management system that will deliver alarms to the operator/provider whenever it detects a fraud, thus minimizing fraud by catching it the first time it occurs. o   The Fraud Management system will be capable of interfacing with switches, mediation systems, and billing systems   (ii) Knowledge Management   This process focuses on knowledge management, technology research within the enterprise, and the evaluation of potential technology acquisitions.   Key responsibilities of knowledge base management are to   ·       Maintain knowledge base – Creation and updating of knowledge base on ongoing basis. ·       Search knowledge base – Search of knowledge base on keywords or category browse ·       Maintain metadata – Management of metadata on knowledge base to ensure effective management and search. ·       Run report generator. ·       Provide content – Add content to the knowledge base, e.g., user guides, operational manual, etc.   (iii) Document Management   It focuses on maintaining a repository of all electronic documents or images of paper documents relevant to the enterprise using a system.   (iv) Data Management   It manages data as a valuable resource for any enterprise. For telecom enterprises, the typical areas covered are Master Data Management, Data Warehousing, and Business Intelligence. It is also responsible for data governance, security, quality, and database management.   Key responsibilities of Data Management are   ·       Using ETL, extract the data from CRM, Billing, web content, ERP, campaign management, financial, network operations, asset management info, customer contact data, customer measures, benchmarks, process data, e.g., process inputs, outputs, and measures, into Enterprise Data Warehouse. ·       Management of data traceability with source, data related business rules/decisions, data quality, data cleansing data reconciliation, competitors data – storage for all the enterprise data (customer profiles, products, offers, revenues, etc.) ·       Get online update through night time replication or physical backup process at regular frequency. ·       Provide the data access to business intelligence and other systems for their analysis, report generation, and use.   (v) Business Intelligence   It uses the Enterprise Data to provide the various analysis and reports that contain prospects and analytics for customer retention, acquisition of new customers due to the offers, and SLAs. It will generate right and optimized plans – bolt-ons for the customers.   The following lists the high-level roles and responsibilities executed by the Business Intelligence system at the Enterprise Level:   ·       It will do Pattern analysis and reports problem. ·       It will do Data Analysis – Statistical analysis, data profiling, affinity analysis of data, customer segment wise usage patterns on offers, products, service and revenue generation against services and customer segments. ·       It will do Performance (business, system, and forecast) analysis, churn propensity, response time, and SLAs analysis. ·       It will support for online and offline analysis, and report drill down capability. ·       It will collect, store, and report various SLA data. ·       It will provide the necessary intelligence for marketing and working on campaigns, etc., with cost benefit analysis and predictions.   It will advise on customer promotions with additional services based on loyalty and credit history of customer   ·       It will Interface with Enterprise Data Management system for data to run reports and analysis tasks. It will interface with the campaign schedules, based on historical success evidence.   (vi) Stakeholder and External Relations Management   It manages the enterprise's relationship with stakeholders and outside entities. Stakeholders include shareholders, employee organizations, etc. Outside entities include regulators, local community, and unions. Some of the processes within this grouping are Shareholder Relations, External Affairs, Labor Relations, and Public Relations.   (vii) Enterprise Resource Planning   It is used to manage internal and external resources, including tangible assets, financial resources, materials, and human resources. Its purpose is to facilitate the flow of information between all business functions inside the boundaries of the enterprise and manage the connections to outside stakeholders. ERP systems consolidate all business operations into a uniform and enterprise wide system environment.   The key roles and responsibilities for Enterprise System are given below:   ·        It will handle responsibilities such as core accounting, financial, and management reporting. ·       It will interface with CRM for capturing customer account and details. ·       It will interface with billing to capture the billing revenue and other financial data. ·       It will be responsible for executing the dunning process. Billing will send the required feed to ERP for execution of dunning. ·       It will interface with the CRM and Billing through batch interfaces. Enterprise management systems are like horizontals in the enterprise and typically interact with all major telecom systems. E.g., an ERP system interacts with CRM, Fulfillment, and Billing systems for different kinds of data exchanges.   6. External Interfaces/Touch Points   The typical external parties are customers, suppliers/partners, employees, shareholders, and other stakeholders. External interactions from/to a Service Provider to other parties can be achieved by a variety of mechanisms, including:   ·       Exchange of emails or faxes ·       Call Centers ·       Web Portals ·       Business-to-Business (B2B) automated transactions   These applications provide an Internet technology driven interface to external parties to undertake a variety of business functions directly for themselves. These can provide fully or partially automated service to external parties through various touch points.   Typical characteristics of these touch points are   ·       Pre-integrated self-service system, including stand-alone web framework or integration front end with a portal engine ·       Self services layer exposing atomic web services/APIs for reuse by multiple systems across the architectural environment ·       Portlets driven connectivity exposing data and services interoperability through a portal engine or web application   These touch points mostly interact with the CRM systems for requests, inquiries, and responses.   7. Middleware   The component will be primarily responsible for integrating the different systems components under a common platform. It should provide a Standards-Based Platform for building Service Oriented Architecture and Composite Applications. The following lists the high-level roles and responsibilities executed by the Middleware component in the end-to-end solution.   ·       As an integration framework, covering to and fro interfaces ·       Provide a web service framework with service registry. ·       Support SOA framework with SOA service registry. ·       Each of the interfaces from / to Middleware to other components would handle data transformation, translation, and mapping of data points. ·       Receive data from the caller / activate and/or forward the data to the recipient system in XML format. ·       Use standard XML for data exchange. ·       Provide the response back to the service/call initiator. ·       Provide a tracking until the response completion. ·       Keep a store transitional data against each call/transaction. ·       Interface through Middleware to get any information that is possible and allowed from the existing systems to enterprise systems; e.g., customer profile and customer history, etc. ·       Provide the data in a common unified format to the SOA calls across systems, and follow the Enterprise Architecture directive. ·       Provide an audit trail for all transactions being handled by the component.   8. Network Elements   The term Network Element means a facility or equipment used in the provision of a telecommunications service. Such terms also includes features, functions, and capabilities that are provided by means of such facility or equipment, including subscriber numbers, databases, signaling systems, and information sufficient for billing and collection or used in the transmission, routing, or other provision of a telecommunications service.   Typical network elements in a GSM network are Home Location Register (HLR), Intelligent Network (IN), Mobile Switching Center (MSC), SMS Center (SMSC), and network elements for other value added services like Push-to-talk (PTT), Ring Back Tone (RBT), etc.   Network elements are invoked when subscribers use their telecom devices for any kind of usage. These elements generate usage data and pass it on to downstream systems like mediation and billing system for rating and billing. They also integrate with provisioning systems for order/service fulfillment.   9. 3rd Party Applications   3rd Party systems are applications like content providers, payment gateways, point of sale terminals, and databases/applications maintained by the Government.   Depending on applicability and the type of functionality provided by 3rd party applications, the integration with different telecom systems like CRM, provisioning, and billing will be done.   10. Service Delivery Platform   A service delivery platform (SDP) provides the architecture for the rapid deployment, provisioning, execution, management, and billing of value added telecom services. SDPs are based on the concept of SOA and layered architecture. They support the delivery of voice, data services, and content in network and device-independent fashion. They allow application developers to aggregate network capabilities, services, and sources of content. SDPs typically contain layers for web services exposure, service application development, and network abstraction.   SOA Reference Architecture   SOA concept is based on the principle of developing reusable business service and building applications by composing those services, instead of building monolithic applications in silos. It’s about bridging the gap between business and IT through a set of business-aligned IT services, using a set of design principles, patterns, and techniques.   In an SOA, resources are made available to participants in a value net, enterprise, line of business (typically spanning multiple applications within an enterprise or across multiple enterprises). It consists of a set of business-aligned IT services that collectively fulfill an organization’s business processes and goals. We can choreograph these services into composite applications and invoke them through standard protocols. SOA, apart from agility and reusability, enables:   ·       The business to specify processes as orchestrations of reusable services ·       Technology agnostic business design, with technology hidden behind service interface ·       A contractual-like interaction between business and IT, based on service SLAs ·       Accountability and governance, better aligned to business services ·       Applications interconnections untangling by allowing access only through service interfaces, reducing the daunting side effects of change ·       Reduced pressure to replace legacy and extended lifetime for legacy applications, through encapsulation in services   ·       A Cloud Computing paradigm, using web services technologies, that makes possible service outsourcing on an on-demand, utility-like, pay-per-usage basis   The following section represents the Reference Architecture of logical view for the Telecom Solution. The new custom built application needs to align with this logical architecture in the long run to achieve EA benefits.   Packaged implementation applications, such as ERP billing applications, need to expose their functions as service providers (as other applications consume) and interact with other applications as service consumers.   COT applications need to expose services through wrappers such as adapters to utilize existing resources and at the same time achieve Enterprise Architecture goal and objectives.   The following are the various layers for Enterprise level deployment of SOA. This diagram captures the abstract view of Enterprise SOA layers and important components of each layer. Layered architecture means decomposition of services such that most interactions occur between adjacent layers. However, there is no strict rule that top layers should not directly communicate with bottom layers.   The diagram below represents the important logical pieces that would result from overall SOA transformation. @font-face { font-family: "Arial"; }@font-face { font-family: "Courier New"; }@font-face { font-family: "Wingdings"; }@font-face { font-family: "Cambria"; }p.MsoNormal, li.MsoNormal, div.MsoNormal { margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoCaption, li.MsoCaption, div.MsoCaption { margin: 0cm 0cm 10pt; font-size: 9pt; font-family: "Times New Roman"; color: rgb(79, 129, 189); font-weight: bold; }p.MsoListParagraph, li.MsoListParagraph, div.MsoListParagraph { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpFirst, li.MsoListParagraphCxSpFirst, div.MsoListParagraphCxSpFirst { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpMiddle, li.MsoListParagraphCxSpMiddle, div.MsoListParagraphCxSpMiddle { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }p.MsoListParagraphCxSpLast, li.MsoListParagraphCxSpLast, div.MsoListParagraphCxSpLast { margin: 0cm 0cm 0.0001pt 36pt; font-size: 12pt; font-family: "Times New Roman"; }div.Section1 { page: Section1; }ol { margin-bottom: 0cm; }ul { margin-bottom: 0cm; } Figure 3. Enterprise SOA Reference Architecture 1.          Operational System Layer: This layer consists of all packaged applications like CRM, ERP, custom built applications, COTS based applications like Billing, Revenue Management, Fulfilment, and the Enterprise databases that are essential and contribute directly or indirectly to the Enterprise OSS/BSS Transformation.   ERP holds the data of Asset Lifecycle Management, Supply Chain, and Advanced Procurement and Human Capital Management, etc.   CRM holds the data related to Order, Sales, and Marketing, Customer Care, Partner Relationship Management, Loyalty, etc.   Content Management handles Enterprise Search and Query. Billing application consists of the following components:   ·       Collections Management, Customer Billing Management, Invoices, Real-Time Rating, Discounting, and Applying of Charges ·       Enterprise databases will hold both the application and service data, whether structured or unstructured.   MDM - Master data majorly consists of Customer, Order, Product, and Service Data.     2.          Enterprise Component Layer:   This layer consists of the Application Services and Common Services that are responsible for realizing the functionality and maintaining the QoS of the exposed services. This layer uses container-based technologies such as application servers to implement the components, workload management, high availability, and load balancing.   Application Services: This Service Layer enables application, technology, and database abstraction so that the complex accessing logic is hidden from the other service layers. This is a basic service layer, which exposes application functionalities and data as reusable services. The three types of the Application access services are:   ·       Application Access Service: This Service Layer exposes application level functionalities as a reusable service between BSS to BSS and BSS to OSS integration. This layer is enabled using disparate technology such as Web Service, Integration Servers, and Adaptors, etc.   ·       Data Access Service: This Service Layer exposes application data services as a reusable reference data service. This is done via direct interaction with application data. and provides the federated query.   ·       Network Access Service: This Service Layer exposes provisioning layer as a reusable service from OSS to OSS integration. This integration service emphasizes the need for high performance, stateless process flows, and distributed design.   Common Services encompasses management of structured, semi-structured, and unstructured data such as information services, portal services, interaction services, infrastructure services, and security services, etc.   3.          Integration Layer:   This consists of service infrastructure components like service bus, service gateway for partner integration, service registry, service repository, and BPEL processor. Service bus will carry the service invocation payloads/messages between consumers and providers. The other important functions expected from it are itinerary based routing, distributed caching of routing information, transformations, and all qualities of service for messaging-like reliability, scalability, and availability, etc. Service registry will hold all contracts (wsdl) of services, and it helps developers to locate or discover service during design time or runtime.   • BPEL processor would be useful in orchestrating the services to compose a complex business scenario or process. • Workflow and business rules management are also required to support manual triggering of certain activities within business process. based on the rules setup and also the state machine information. Application, data, and service mediation layer typically forms the overall composite application development framework or SOA Framework.   4.          Business Process Layer: These are typically the intermediate services layer and represent Shared Business Process Services. At Enterprise Level, these services are from Customer Management, Order Management, Billing, Finance, and Asset Management application domains.   5.          Access Layer: This layer consists of portals for Enterprise and provides a single view of Enterprise information management and dashboard services.   6.          Channel Layer: This consists of various devices; applications that form part of extended enterprise; browsers through which users access the applications.   7.          Client Layer: This designates the different types of users accessing the enterprise applications. The type of user typically would be an important factor in determining the level of access to applications.   8.          Vertical pieces like management, monitoring, security, and development cut across all horizontal layers Management and monitoring involves all aspects of SOA-like services, SLAs, and other QoS lifecycle processes for both applications and services surrounding SOA governance.     9.          EA Governance, Reference Architecture, Roadmap, Principles, and Best Practices:   EA Governance is important in terms of providing the overall direction to SOA implementation within the enterprise. This involves board-level involvement, in addition to business and IT executives. At a high level, this involves managing the SOA projects implementation, managing SOA infrastructure, and controlling the entire effort through all fine-tuned IT processes in accordance with COBIT (Control Objectives for Information Technology).   Devising tools and techniques to promote reuse culture, and the SOA way of doing things needs competency centers to be established in addition to training the workforce to take up new roles that are suited to SOA journey.   Conclusions   Reference Architectures can serve as the basis for disparate architecture efforts throughout the organization, even if they use different tools and technologies. Reference architectures provide best practices and approaches in the independent way a vendor deals with technology and standards. Reference Architectures model the abstract architectural elements for an enterprise independent of the technologies, protocols, and products that are used to implement an SOA. Telecom enterprises today are facing significant business and technology challenges due to growing competition, a multitude of services, and convergence. Adopting architectural best practices could go a long way in meeting these challenges. The use of SOA-based architecture for communication to each of the external systems like Billing, CRM, etc., in OSS/BSS system has made the architecture very loosely coupled, with greater flexibility. Any change in the external systems would be absorbed at the Integration Layer without affecting the rest of the ecosystem. The use of a Business Process Management (BPM) tool makes the management and maintenance of the business processes easy, with better performance in terms of lead time, quality, and cost. Since the Architecture is based on standards, it will lower the cost of deploying and managing OSS/BSS applications over their lifecycles.

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• Ask How-To Geek: Learning the Office Ribbon, Booting to USB with an Old BIOS, and Snapping Windows

  - by Jason Fitzpatrick

  You’ve got questions and we’ve got answers. Today we highlight how to master the new Office interface, USB boot a computer with outdated BIOS, and snap windows to preset locations. Learning the New Office Ribbon Dear How-To Geek, I feel silly asking this (in light of how long the new Office interface has been out) but my company finally got around to upgrading from Windows XP and Office 2000 so the new interface it totally new to me. Can you recommend any resources for quickly learning the Office ribbon and the new changes? I feel completely lost after two decades of the old Office interface. Help! Sincerely, Where the Hell is Everything? Dear Where the Hell, We think most people were with you at some point in the last few years. “Where the hell is…” could possibly be the slogan for the new ribbon interface. You could browse through some of the dry tutorials online or even get a weighty book on the topic but the best way to learn something new is to get hands on. Ribbon Hero turns learning the new Office features and ribbon layout into a game. It’s no vigorous round of Team Fortress mind you, but it’s significantly more fun than reading a training document. Check out how to install and configure Ribbon Hero here. You’ll be teaching your coworkers new tricks in no time. Boot via USB with an Old BIOS Dear How-To Geek, I’m trying to repurpose some old computers by updating them with lightweight Linux distros but the BIOS on most of the machines is ancient and creaky. How ancient? It doesn’t even support booting from a USB device! I have a large flash drive that I’ve turned into a master installation tool for jobs like this but I can’t use it. The computers in question have USB ports; they just aren’t recognized during the boot process. What can I do? USB Bootin’ in Boise Dear USB Bootin’, It’s great you’re working to breathe life into old hardware! You’ve run into one of the limitations of older BIOSes, USB was around but nobody was thinking about booting off of it. Fortunately if you have a computer old enough to have that kind of BIOS it’s likely to also has a floppy drive or a CDROM drive. While you could make a bootable CDROM for your application we understand that you want to keep using the master USB installer you’ve made. In light of that we recommend PLoP Boot Manager. Think of it like a boot manager for your boot manager. Using it you can create a bootable floppy or CDROM that will enable USB booting of your master USB drive. Make a CD and a floppy version and you’ll have everything in your toolkit you need for future computer refurbishing projects. Read up on creating bootable media with PLoP Boot Manager here. Snapping Windows to Preset Coordinates Dear How-To Geek, Once upon a time I had a company laptop that came with a little utility that snapped windows to preset areas of the screen. This was long before the snap-to-side features in Windows 7. You could essentially configure your screen into a grid pattern of your choosing and then windows would neatly snap into those grids. I have no idea what it was called or if was anymore than a gimmick from the computer manufacturer, but I’d really like to have it on my new computer! Bend and Snap in San Francisco, Dear Bend and Snap, If we had to guess, we’d guess your company must have had a set of laptops from Acer as the program you’re describing sounds exactly like Acer GridVista. Fortunately for you the application was extremely popular and Acer released it independently of their hardware. If, by chance, you’ve since upgraded to a multiple monitor setup the app even supports multiple monitors—many of the configurations are handy for arranging IM windows and other auxiliary communication tools. Check out our guide to installing and configuring Acer GridVista here for more information. Have a question you want to put before the How-To Geek staff? Shoot us an email at [email protected] and then keep an eye out for a solution in the Ask How-To Geek column. Latest Features How-To Geek ETC How to Upgrade Windows 7 Easily (And Understand Whether You Should) The How-To Geek Guide to Audio Editing: Basic Noise Removal Install a Wii Game Loader for Easy Backups and Fast Load Times The Best of CES (Consumer Electronics Show) in 2011 The Worst of CES (Consumer Electronics Show) in 2011 HTG Projects: How to Create Your Own Custom Papercraft Toy Download the New Year in Japan Windows 7 Theme from Microsoft Once More Unto the Breach – Facebook Apps Can Now Access Your Address and Phone Number Dial Zero Speeds You Through Annoying Customer Service Menus Complete Dropquest 2011 and Receive Free Dropbox Storage Desktop Computer versus Laptop Wallpaper The Kids Have No Idea What Old Tech Is [Video]

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• Ask How-To Geek: Dropbox in the Start Menu, Understanding Symlinks, and Ripping TV Series DVDs

  - by Jason Fitzpatrick

  This week we take a look at how to incorporate Dropbox into your Windows Start Menu, understanding and using symbolic links, and how to rip your TV series DVDs right to unique and high-quality episode files. Once a week we dip into our reader mailbag and help readers solve their problems, sharing the useful solutions with you in the process. Read on to see our fixes for this week’s reader dilemmas. Add Drobox to Your Start Menu Dear How-To Geek, I use Dropbox all the time and would like to add it right onto my start menu along side the other major shortcuts like Documents, Pictures, etc. It seems like adding Dropbox into the menu should be part of the Dropbox installation package! Sincerely, Dropboxing in Des Moines Dear Dropboxing, We agree, it would be a nice installation option. As it stands you’re going to have to do a little simple hacking to get Dropbox nestled neatly into your start menu. The hack isn’t super elegant but when you’re done you’ll have the link you want and it’ll look like it was there all along. Check out this step-by-step guide here in order to take an existing Library shortcut and rework it to be a Dropbox link. Understanding and Using Symbolic Links Dear How-To Geek, I was talking to a coworker the other day about an issue I’d been having with a media center application I’m running. He suggested using symbolic links to better organize my media and make it easier for the application to access my collection. I had no idea what he was talking about and never got a chance to bug him about it later. Can you clear up this whole symbolic links business for me? I’ve been using computers for years and I’ve never even heard of it! Sincerely, Symbolic Who? Dear Symbolic, Symbolic links aren’t commonly used by many Windows users which is why you likely haven’t run into the concept. Symbolic links are essentially supercharged shortcuts—the newly introduced Windows library system is really just a type of symbolic link system. You can use symbolic links to do all sorts of neat stuff like link folders to your Dropbox folder, organize media, and more. The concept of symbolic links is pretty simple but the execution can be really tricky. We’d suggest reading over our guide to creating symbolic links in Windows 7, Windows XP, and Ubunutu to get a clearer idea what you’re getting into. Rip Your TV DVDs into Handy Episode Files Dear How-To Geek, My wife got me an iPod for Christmas and I still haven’t got around to filling it up. I have tons of entire TV show seasons on DVD and would like to get them on the iPod but I have absolutely no idea where to start. How do I get the shows off the discs? I thought it would be as easy to import the TV shows into iTunes as it is to import tracks off a CD but I was totally wrong. I tried downloading some applications to rip them but those didn’t work at all. Very frustrating! Surely there is an easy and/or automated way to do this, right? Sincerely, Free My DVDs Dear DVDs, Oh man is this a frustration we can relate to. It’s inordinately difficult to get movies and TV shows off physical media and into digital (and portable media player-friendly) formats. There are a multitude of ways to rip DVDs and quite a few applications out there (some good, some mediocre, and some outright malware). We’d recommend a two-part punch to solve your ripping woes. You’ll need a copy of DVDFab to strip away the protections on the discs and rip the disc and Handbrake to load the disc image and convert the files. It’s not quite as smooth as the CD-to-iTunes workflow but it’s still pretty easy. Check out all the steps and settings you’ll want to toggle here. Have a question you want to put before the How-To Geek staff? Shoot us an email at [email protected] and then keep an eye out for a solution in the Ask How-To Geek column. Latest Features How-To Geek ETC Internet Explorer 9 RC Now Available: Here’s the Most Interesting New Stuff Here’s a Super Simple Trick to Defeating Fake Anti-Virus Malware How to Change the Default Application for Android Tasks Stop Believing TV’s Lies: The Real Truth About "Enhancing" Images The How-To Geek Valentine’s Day Gift Guide Inspire Geek Love with These Hilarious Geek Valentines Google’s New Personal Blocklist Extension Kills Search Engine Spam KeyCounter Tracks Your Keystrokes and Mouse Clicks Add Custom LED Ambient Lighting to Your PC or Media Center The Trackor Monitors Amazon Prices; Integrates with Chrome, Firefox, and Safari Four Awesome TRON Legacy Themes for Chrome and Iron Anger is Illogical – Old School Style Instructional Video [Star Trek Mashup]

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• Developer’s Life – Summary of Superhero Articles

  - by Pinal Dave

  Earlier this year, I wrote an article series where I talked about developer’s life and compared it with Superhero. I have got amazing response to this series and I have been receiving quite a lots of email suggesting that I should write more blog post about them. Currently I am not planning to write more blog post but I will soon continue another series. In this blog post, I have summarized the entire series. Let me know if you want me to write about any superhero. I will see what I can do about that hero. Developer’s Life – Every Developer is a Captain America Captain America was first created as a comic book character in the 1940’s as a way to boost morale during World War II.  Aimed at a children’s audience, his legacy faded away when the war ended.  However, he has recently has a major reboot to become a popular movie character that deals with modern issues. Developer’s Life – Every Developer is the Incredible Hulk The Incredible Hulk is possibly one of the scariest superheroes out there.  All superheroes are meant to be “out of this world” and awe-inspiring, but I think most people will agree with I say The Hulk takes this to the next level.  He is the result of an industrial accident, which is scary enough in it’s own right.  Plus, when mild-mannered Bruce Banner is angered, he goes completely out-of-control and transforms into a destructive monster that he cannot control and has no memories of. Developer’s Life – Every Developer is a Wonder Woman We have focused a lot lately on this “superhero series.”  I love fantasy books and movies, and I feel like there is a lot to be learned from them.  As I am writing this series, though, I have noticed that every super hero I write about is a man.  So today, I would like to talk about the major female super hero – Wonder Woman. Developer’s Life – Every Developer is a Harry Potter Harry Potter might not be a superhero in the traditional sense, but I believe he still has a lot to teach us and show us about life as a developer.  If you have been living under a rock for the last 17 years, you might not know that Harry Potter is the main character in an extremely popular series of books and movies documenting the education and tribulation of a young wizard (and his friends). Developer’s Life – Every Developer is Like Transformers Transformers may not be superheroes – they don’t wear capes, they don’t have amazing powers outside of their size and folding ability, they’re not even human (technically).  Part of their enduring popularity is that while we are enjoying over-the-top movies, we are learning about good leadership and strong personal skills. Developer’s Life – Every Developer is a Iron Man Iron Man is another superhero who is not naturally “super,” but relies on his brain (and money) to turn him into a fighting machine.  While traditional superheroes are still popular, a three-movie franchise and incorporation into the new Avengers series shows that Iron Man is popular enough on his own. Developer’s Life – Every Developer is a Sherlock Holmes I have been thinking a lot about how developers are like super heroes, and I have written two blog posts now comparing them to Spiderman and Superman.  I have a lot of love and respect for developers, and I hope that they are enjoying these articles, and others are learning a little bit about the profession.  There is another fictional character who, while not technically asuper hero, is very powerful, and I also think stands as a good example of a developer. That character is Sherlock Holmes.  Sherlock Holmes is a British detective, first made popular at the turn of the 19thcentury by author Sir Arthur Conan Doyle.  The original Sherlock Holmes was a brilliant detective who could solve the most mind-boggling crime through simple observations and deduction. Developer’s Life – Every Developer is a Chhota Bheem Chhota Bheem is a cartoon character that is extremely popular where I live.  He is my daughter’s favorite characters.  I like to say that children love Chhota Bheem more than their parents – it is lucky for us he is not real!  Children love Chhota Bheem because he is the absolute “good guy.”  He is smart, loyal, and strong.  He and his friends live in Dholakpur and fight off their many enemies – and always win – in every episode.  In each episode, they learn something about friendship, bravery, and being kind to others.  Chhota Bheem is a good role model for children, and I think that he is a good role model for developers are well. Developer’s Life – Every Developer is a Batman Batman is one of the darkest superheroes in the fantasy canon.  He does not come to his powers through any sort of magical coincidence or radioactive insect, but through a lot of psychological scarring caused by witnessing the death of his parents.  Despite his dark back story, he possesses a lot of admirable abilities that I feel bear comparison to developers. Developer’s Life – Every Developer is a Superman I enjoyed comparing developers to Spiderman so much, that I have decided to continue the trend and encourage some of my favorite people (developers) with another favorite superhero – Superman.  Superman is probably the most famous superhero – and one of the most inspiring. Developer’s Life – Every Developer is a Spiderman I have to admit, Spiderman is my favorite superhero.  The most recent movie recently was released in theaters, so it has been at the front of my mind for some time. Spiderman was my favorite superhero even before the latest movie came out, but of course I took my whole family to see the movie as soon as I could!  Every one of us loved it, including my daughter.  We all left the movie thinking how great it would be to be Spiderman.  So, with that in mind, I started thinking about how we are like Spiderman in our everyday lives, especially developers. I would like to know which Superhero is your favorite hero! Reference: Pinal Dave (http://blog.SQLAuthority.com)Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, T SQL Tagged: Developer, Superhero

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• Setup Remote Access in Windows Home Server

  - by Mysticgeek

  One of the many awesome features of Windows Home Server, is the ability to access your server and other computers on your network remotely. Today we show you the steps to enable Remote Access to your home server from anywhere you have an Internet connection. Remote Access in Windows Home Server has a lot of great features like uploading and downloading files from shared folders, accessing files from machines on your network, and controling machines remotely (on supported OS versions). Here we take a look at the basics of setting it up, choosing a domain name, and verifying you can connect remotely. Setup Remote Access in Windows Home Server Open the Windows Home Server Console and click on Settings. Next select Remote Access, it is off by default, just click the button to turn it on. Wait while your router is configured for remote access, when it’s complete click Next. Notice that it will enable UPnP, if you don’t wish to have that enabled, you can manually forward the correct ports. If you have any problems with the router being automatically configured, we’ll be taking a look at a more detailed troubleshooting guide in the future. The router is successfully configured, and we can continue to the next process of configuring our domain name. The Domain Name Setup Wizard will start. Notice you will need a Windows Live ID to set it up –which is typically your hotmail address. If you don’t already have one, you can get one here. Type in your Live ID email address and password and click Next… Agree to the Home Server Privacy Statement and the Live Custom Domains Addendum. If you’re concerned about privacy and want to learn more about the domain addendum, make sure to read about it before agreeing. There is nothing abnormal to point out about either statement, but if this is your first time setting it up, it’s good to review the information.   Now choose a name for the domain. You should select something that is easy to remember and identifies your home server. The name can contain up to 63 characters, numbers, letters, and hyphens…and must begin and end with a letter or number. When you have the name figured out click the Confirm button. Note: You can only register one domain name per Live ID. If the name isn’t already taken, you’ll get a confirmation message indicating it’s god to go. The wizard is complete and you can now access the home server from the URL provided. A few other things to point out after you’ve set it up…under Domain Name click on the Details button… Which pulls up the domain detail information and you can refresh the data to verify everything is working correctly. Or you can click the Configure button and then change or release your current domain name. Under Web site settings, you can change you site page headline to whatever you want it to be. Accessing Home Server Remotely After you’ve gotten everything setup for your home server domain, you can begin to access it when you’re away from home. Simply type in the domain address you created in the previous steps. The start page is rather boring…and to start accessing your data, click the Log On button in the upper right hand corner. Then enter in your home server credentials to gain access to your files, folders, and network computers. You won’t be able to log in with your administrator user account however, to protect security of your network. Once you’re logged in, you’ll be able to access different parts of your home server shares and network computers. Conclusion Now that you have Remote Access setup, you should be able to access and manage your files easily. Being able to access data from your home server remotely is great when you need to get certain files while on the road. The web UI is pretty self explanatory, works best in IE as ActiveX is required, and is smooth and easy to work with. In future articles we’ll be covering a lot more regarding remote access, including more of the available features, troubleshooting connection issues, and enabling access for other users. Similar Articles Productive Geek Tips GMedia Blog: Setting Up a Windows Home ServerHow to Remote Desktop to the Actual Server Console on Windows 2003Use Windows Vista Aero through Remote Desktop ConnectionAccess Your MySQL Server Remotely Over SSHShare Ubuntu Home Directories using Samba TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips DVDFab 6 Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 Penolo Lets You Share Sketches On Twitter Visit Woolyss.com for Old School Games, Music and Videos Add a Custom Title in IE using Spybot or Spyware Blaster When You Need to Hail a Taxi in NYC Live Map of Marine Traffic NoSquint Remembers Site Specific Zoom Levels (Firefox)

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• How TiVo is messing up customer support.

  - by James Fleming

  Ok,  So I've gotten a TiVo and overall, I'm happy, but there have been issues and I suspect I've a defective unit. - Now the nice folks after many service calls were happy to swap it out, and to ensure continuity of service, they sent me a new unit (after a $109 deposit).  That was yesterday. Today, when we go to watch a little TV, and wait for our replacement unit to arrive we find our TiVo service has been suspended. WTF? They have an exchange program, but your unit your waiting to exchange is as dead as a doornail until the replacement arrives. How hard is it to keep the old unit active for an extra week? Here is the exchange w/Tivo below... You are currently number 1 in the queue. We apologize for the delay. We will assign you to an agent as soon as one is available.The average amount of time a customer has to wait is 00:13.  Kaylene (Listening)  Kaylene: Thank you for contacting TiVo! My name is Kaylene. So that I may better assist you, are you an existing customer?  james Fleming: yes I am, but I'm now having second thoughts about being one    Kaylene: Thank you for verifying your information. How may I assist you today James?  james Fleming: I've been having issues w/a tivo box & I'm getting a replacement sent out to me (after paying an additional deposit) and now my current unit is no longer activated  Kaylene: I can help you today!  Kaylene: When we process an exchange we do transfer over the service to the replacement box so it is active and ready to go when you receive it.  james Fleming: which is to say you also make my current box worthless until such time I receive a new box?!?!?  Kaylene: I apologize that your original box was deactivated so we could activate your replacement box.  james Fleming: Why on Earth would I bother to pay in advance for a new box if you were going to kill my existing box.  Kaylene: What features are you needing to use on your current box?  james Fleming: I need to be able to access my netflix subscription (if I'm lucky enough to have it work without rebooting)  Kaylene: Can I have you verify the TiVo Service Number of your TiVo box please?  james Fleming: 7460011906979b4  Kaylene: We have your current box temporary service but not all features are available with temporary service as it is not paid for service.  Kaylene: If you like I can transfer your service back to your current box for now. Then once you receive the new box you will have to call in and have the service transferred back to the new box.  james Fleming: Not paid for? Let's see> one tivo box + 3 year service plan + monthly service + $109 deposit on a second box = what?  Kaylene: Would you like me to transfer your service back to your current box?  james Fleming: Yes - that would be helpful  Kaylene: All you will need to do is contact us again once you receive the new box so we can transfer it back.  Kaylene: I have put your service back on TiVo box 7460011906979b4.  james Fleming: What would also be helpful is your firm informing me to how you'd be cutting service in the interim.  james Fleming: Again - I opted to pay to have a second box delivered BEFORE returning the box I have - thus trying to have a continuity of service..  Kaylene: This is not something we normally do so it is important when you contact us to transfer the service back to the new box when you receive it that you reference this case number: 110622-006089.  Kaylene: I apologize about the inconvenience. You may need  force a few connections for the box to recognize the service again.  james Fleming: If it's not something you normally do than WHY would you have a $109 fee and a term for the service.  james Fleming: I am not mad at you, but your company is not impressing me and I'm blogging about this experience  Kaylene: Again I apologize about the inconvenience but you should be good to go now. Is there anything else I can help you with today?  james Fleming: so I need to go through the re-actviate process or is that somethign you do  Kaylene: When you receive the new TiVo box you need to contact us so we can transfer the service to the new box for you.  james Fleming: sure  Kaylene: Is there anything else I can help you with today James?  james Fleming: Nope - please email this transcript to me  Kaylene: I apologize but we do not have the ability to e-mail you a copy of this transcript. You can view it online at  http://www.tivo.com when you sign into your account or you can copy and paste it now to save it.  Kaylene: Thank you for contacting TiVo today. Your reference number for our conversation is 110622-006089. You can save this for your records, and if necessary, provide this to a later agent to pull up what we discussed. There will be a brief satisfaction survey emailed to you. We would appreciate any feedback on your TiVo Chat Support experience today.  Kaylene: Thank you for using TiVo Chat and have a great day James! Good-bye.  Kaylene has disconnected.

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• Mobile HCM: It’s not the future, it is right now

  - by Natalia Rachelson

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-family:"Calibri","sans-serif"; mso-ascii- mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi- mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} A guest post by Steve Boese, Director Product Strategy, Oracle I’ll bet you reached for your iPhone or Android or BlackBerry and took a quick look at email or Facebook or last night’s text messages before you even got out of bed this morning. Come on, admit it, it’s ok, you are among friends here. See, feel better now? But seriously, the incredible growth and near-ubiquity of increasingly powerful, capable, and for many of us, essential in our daily lives mobile devices has profoundly changed the way we communicate, consume information, socialize, and more and more, conduct business and get our work done. And if you doubt that profound change has happened, just think for a moment about the last time you misplaced your iPhone.  The shivers, the cold sweats, the panic... We have all been there. And indeed your personal experiences with mobile technology echoes throughout the world - here are a few data points to consider: Market research firm IDC estimates 1.8 billion mobile phones will be shipped in 2012. A recent Pew study reports 46% of Americans own a smartphone of some kind. And finally in the USA, ownership of tablets like the iPad has doubled from 10% to 19% in the last year. So truly for the Human Resources leader, the question is no longer, ‘Should HR explore ways to exploit mobile devices and their always-on nature to better support and empower the modern workforce?’, but rather ‘How can HR best take advantage of smartphone and tablet capability to provide information, enable transactions, and enhance decision making?’. Because even though moving HCM applications to mobile devices seems inherently logical given today’s fast-moving and mobile workforces, and its promise to deliver incredible value to the organization, HR leaders also have to consider many factors before devising their Mobile HCM strategy and embarking on mobile HR technology projects. Here are just some of the important considerations for HR leaders as you build your strategies and evaluate mobile HCM solutions: Does your organization provide mobile devices to the workforce today, and if so, will the current set of deployed devices have the necessary capability and ecosystems to support your mobile HCM initiatives? Will you allow workers to use or bring their own mobile devices, (commonly abbreviated as ‘BYOD’), and if so are your IT and Security organizations in agreement and capable of supporting that strategy? Do you know which workers need access to mobile HCM applications? Often mobile HCM capability flows down in an organization, with executives and other ‘road-warrior’ types having the most immediate needs, followed by field sales staff, project managers, and even potential job candidates. But just as an organization will have to spend time understanding ‘who’ should have access to mobile HCM technology, the ‘what’ of the way the solutions should be deployed to these groups will also vary. What works and makes sense for the executive, (company-wide dashboards and analytics on an iPad), might not be as relevant for a retail store manager, (employee schedules, location-level sales and inventory data, transaction approvals, etc.). With Oracle Fusion HCM, we are taking an approach to mobile HR that encompasses not just the mobile solution needs for the various types of worker, but also incorporates the fundamental attributes of great mobile applications - the ability to support end-to-end transactions, apps that respond with lightning-fast speed, with functions that are embedded in a worker’s daily activities, and features that can be mashed-up easily with other business areas like Finance and CRM. Finally, and perhaps most importantly for the Oracle Fusion HCM team, delivering mobile experiences that truly enhance, enable, and empower the mobile workforce, and deliver on the design mantras of the best-in-class consumer applications, continues to shape and drive design decisions. Mobile is no longer the future, it is right now, and the cutting-edge HR leader of today will need to consider how mobile fits her HCM technology strategy from here on out. You can learn more about our ideas and plans for Oracle Fusion HCM mobile solutions at https://fusiontap.oracle.com/.

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• If You Could Cut Your Meeting Times in ½ Would You?

  - by Brian Dayton

                  I know it sounds like a big promise. And what I'm thinking about may not cut a :60 minute meeting into :30 minutes, but it could make meetings and interactions up to 2X more productive. How? Social Media for the Enterprise, Not Social Media In the Enterprise Bear with me. I'm not talking about whether or not workers should or shouldn't have access to Facebook on corporate networks. That topic has been discussed @ length. I'm also not talking about the direct benefits of Social Networking tools like Presence (the ability to see someone online and ask a question in real-time), blogs, RSS feeds or external tools like Twitter. The Un-Measurable Benefits Would you do something that you believe will have a positive effect--but can't be measured? It's impossible to quantify the effectiveness of a meeting. However, what I am talking about would be more of a byproduct of all of the social networking tools above. Here's the hypothesis: As I've gotten more and more busy with work, family, travel and kids--and the same has happened to my friends and family--I'm less and less connected. But by introducing Facebook to my life I've not only made connections with longtime friends whom I haven't spoken to in years--but I've increased the pace and quality of interactions, on and offline, with close friends who I see and speak to every week. In some cases it even enhances the connections and interactions with those I see or speak to every day. The same holds true in an organization. Especially a larger one with highly matrixed organizational structures. You work with people on a project, new people come in with each different project and a disproportionate amount of time is spent getting oriented and staying current. Going back to the initial value proposition--making meetings shorter/more effective--a large amount of time is spent: -          At Project Kick-off: Meeting and understanding team member's histories, goals & roles -          Ongoing: Summarizing events since the last meeting or update email In my personal, Facebook life today I know that: -          My best friend from college - has been stranded in India for 5 days because of the volcano in Iceland and is now only 250 miles from home -          One of my co-workers started conference calls at 6:30 this morning -          My wife wasn't terribly pleased with my painting skills in our new bathroom (disclosure: she told me this face to face too) Strengthening Weak Links A recent article in CIO Magazine, Three Dangerous Social Media Misconceptions (Kristen Burnham, March 12, 2010) calls out the #1 misconception as follows: 1. "Face-to-face relationships are far more valuable than virtual ones." While some level of physical interaction will always add value to relationships, Gartner says that come 2020, most relationships and teams will be based on "weak links"--that is, you may not have personally met a contact, but you'll know of or may have interacted with him via social sites like Facebook, LinkedIn and Twitter. The sooner your enterprise adopts these tools, the sooner your employees will learn them, and the sooner you'll begin to cultivate these relationships-of-the-future.   I personally believe that it's not an either/or choice between face-to-face and virtual interactions. In fact, I'll be as bold as saying it doesn't matter. I can point to two extremely valuable work relationships that I've had over the past 5 years: -          I shared an office with one of them -          I met the other person, face-to-face, only once Both relationships were very productive. The dynamics were similar. The communication tactics differed immensely. What does matter is the quality, frequency and relevance of interactions. Still sound like too much? An over-promise? Stay tuned for my next post The Gap Between Facebook and LinkedIn. I'll also connect some of the dots with where Oracle Applications and technologies are headed.        

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• How to Collect Debug Info for Oracle SQL Developer

  - by thatjeffsmith

  In a perfect world, there would be no software bugs. Developers would always test their code. QA would find any scenarios and bugs the developers hadn’t already thought of. Regression tests would be complete and flawless. But alas, we can only afford to pay mere humans here, so we will have bugs from time to time. Or sometimes you are trying to do something the software wasn’t designed for, or perhaps your machine has exhausted it’s resources trying to build the un-buildable. When you run into problems, you will need help. Developers need your help so they can help you. Surprisingly enough, feedback like this isn’t very helpful: Your program isn’t working. How can I make it work? When you are ready to work with us on the SQL Developer OTN forum, you will most likely be asked to run SQL Developer and capture the output from the command console. In case you need help with this, ere’s a step-by-step process you can follow in Windows 7 (should work in XP too.) Open a windows command window Start – Run – CMD Once it’s open, click on the window icon and select ‘Defaults.’ Change the default buffer size to be something bigger, much bigger. Set the CMD window default buffer size HIGHER Note: you only need to do this once. Navigate to your SQL Developer Installation Folder Instead of running the ‘sqldeveloper.exe’ file in the root directory, we are going to go several sub-directories down. Find the ‘bin’ sub-directory and run the ‘sqldeveloper.exe’ there. When you do this, a CMD window will open, and then you’ll see the SQL Developer application load. The SQL Developer bin directory - run the tool from here and get a logging window Use SQL Developer as normal, until it ‘breaks’ or ‘hangs’ Now, you are ready to grab the nitty-gritty information that MIGHT tell the developer what is going wrong or happening in your scenario. Click back into the CMD window Send a Ctrl+Break or a Ctrl+Pause. If you on a newer laptop that doesn’t have this key, be sure to check the ‘Fn’ subset of keys. If you need to map the BREAK or PAUSE buttons, this article might help. You can also try the on-screen keyboard in windows – just type ‘OSK’ in your START – RUN prompt. Copy the logging information from the command window – all of it We need this information, help us get it! Open a case with Oracle Support or Start a Thread on the Forums Or email me. If you’re on my blog reading this, it’s the least I can do to help Now, before you hit ‘Send’ or ‘Post’ or ‘Submit’ – be sure to add a brief description of what you were doing in the application when you ran into the problem. Even if you were doing ‘nothing,’ let us know how many connections you had open, what windows were active, etc. The more you can tell us, the higher your odds go up to getting a quick fix or at least an answer as to what is happening. Also include the following information: The version of SQL Developer you are running The version of the JDK you are using The OS you are using The version of Oracle you are connected to Now, don’t be surprised if you get asked to upgrade to a supported configuration, say ‘version 3.1 and the 1.6 JDK.’ Supporting older versions of software is fun, and while we enjoy a challenge, it may be easier for you to upgrade your way out of the problem at hand.

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• The broken Promise of the Mobile Web

  - by Rick Strahl

  High end mobile devices have been with us now for almost 7 years and they have utterly transformed the way we access information. Mobile phones and smartphones that have access to the Internet and host smart applications are in the hands of a large percentage of the population of the world. In many places even very remote, cell phones and even smart phones are a common sight. I’ll never forget when I was in India in 2011 I was up in the Southern Indian mountains riding an elephant out of a tiny local village, with an elephant herder in front riding atop of the elephant in front of us. He was dressed in traditional garb with the loin wrap and head cloth/turban as did quite a few of the locals in this small out of the way and not so touristy village. So we’re slowly trundling along in the forest and he’s lazily using his stick to guide the elephant and… 10 minutes in he pulls out his cell phone from his sash and starts texting. In the middle of texting a huge pig jumps out from the side of the trail and he takes a picture running across our path in the jungle! So yeah, mobile technology is very pervasive and it’s reached into even very buried and unexpected parts of this world. Apps are still King Apps currently rule the roost when it comes to mobile devices and the applications that run on them. If there’s something that you need on your mobile device your first step usually is to look for an app, not use your browser. But native app development remains a pain in the butt, with the requirement to have to support 2 or 3 completely separate platforms. There are solutions that try to bridge that gap. Xamarin is on a tear at the moment, providing their cross-device toolkit to build applications using C#. While Xamarin tools are impressive – and also *very* expensive – they only address part of the development madness that is app development. There are still specific device integration isssues, dealing with the different developer programs, security and certificate setups and all that other noise that surrounds app development. There’s also PhoneGap/Cordova which provides a hybrid solution that involves creating local HTML/CSS/JavaScript based applications, and then packaging them to run in a specialized App container that can run on most mobile device platforms using a WebView interface. This allows for using of HTML technology, but it also still requires all the set up, configuration of APIs, security keys and certification and submission and deployment process just like native applications – you actually lose many of the benefits that  Web based apps bring. The big selling point of Cordova is that you get to use HTML have the ability to build your UI once for all platforms and run across all of them – but the rest of the app process remains in place. Apps can be a big pain to create and manage especially when we are talking about specialized or vertical business applications that aren’t geared at the mainstream market and that don’t fit the ‘store’ model. If you’re building a small intra department application you don’t want to deal with multiple device platforms and certification etc. for various public or corporate app stores. That model is simply not a good fit both from the development and deployment perspective. Even for commercial, big ticket apps, HTML as a UI platform offers many advantages over native, from write-once run-anywhere, to remote maintenance, single point of management and failure to having full control over the application as opposed to have the app store overloads censor you. In a lot of ways Web based HTML/CSS/JavaScript applications have so much potential for building better solutions based on existing Web technologies for the very same reasons a lot of content years ago moved off the desktop to the Web. To me the Web as a mobile platform makes perfect sense, but the reality of today’s Mobile Web unfortunately looks a little different… Where’s the Love for the Mobile Web? Yet here we are in the middle of 2014, nearly 7 years after the first iPhone was released and brought the promise of rich interactive information at your fingertips, and yet we still don’t really have a solid mobile Web platform. I know what you’re thinking: “But we have lots of HTML/JavaScript/CSS features that allows us to build nice mobile interfaces”. I agree to a point – it’s actually quite possible to build nice looking, rich and capable Web UI today. We have media queries to deal with varied display sizes, CSS transforms for smooth animations and transitions, tons of CSS improvements in CSS 3 that facilitate rich layout, a host of APIs geared towards mobile device features and lately even a number of JavaScript framework choices that facilitate development of multi-screen apps in a consistent manner. Personally I’ve been working a lot with AngularJs and heavily modified Bootstrap themes to build mobile first UIs and that’s been working very well to provide highly usable and attractive UI for typical mobile business applications. From the pure UI perspective things actually look very good. Not just about the UI But it’s not just about the UI - it’s also about integration with the mobile device. When it comes to putting all those pieces together into what amounts to a consolidated platform to build mobile Web applications, I think we still have a ways to go… there are a lot of missing pieces to make it all work together and integrate with the device more smoothly, and more importantly to make it work uniformly across the majority of devices. I think there are a number of reasons for this. Slow Standards Adoption HTML standards implementations and ratification has been dreadfully slow, and browser vendors all seem to pick and choose different pieces of the technology they implement. The end result is that we have a capable UI platform that’s missing some of the infrastructure pieces to make it whole on mobile devices. There’s lots of potential but what is lacking that final 10% to build truly compelling mobile applications that can compete favorably with native applications. Some of it is the fragmentation of browsers and the slow evolution of the mobile specific HTML APIs. A host of mobile standards exist but many of the standards are in the early review stage and they have been there stuck for long periods of time and seem to move at a glacial pace. Browser vendors seem even slower to implement them, and for good reason – non-ratified standards mean that implementations may change and vendor implementations tend to be experimental and  likely have to be changed later. Neither Vendors or developers are not keen on changing standards. This is the typical chicken and egg scenario, but without some forward momentum from some party we end up stuck in the mud. It seems that either the standards bodies or the vendors need to carry the torch forward and that doesn’t seem to be happening quickly enough. Mobile Device Integration just isn’t good enough Current standards are not far reaching enough to address a number of the use case scenarios necessary for many mobile applications. While not every application needs to have access to all mobile device features, almost every mobile application could benefit from some integration with other parts of the mobile device platform. Integration with GPS, phone, media, messaging, notifications, linking and contacts system are benefits that are unique to mobile applications and could be widely used, but are mostly (with the exception of GPS) inaccessible for Web based applications today. Unfortunately trying to do most of this today only with a mobile Web browser is a losing battle. Aside from PhoneGap/Cordova’s app centric model with its own custom API accessing mobile device features and the token exception of the GeoLocation API, most device integration features are not widely supported by the current crop of mobile browsers. For example there’s no usable messaging API that allows access to SMS or contacts from HTML. Even obvious components like the Media Capture API are only implemented partially by mobile devices. There are alternatives and workarounds for some of these interfaces by using browser specific code, but that’s might ugly and something that I thought we were trying to leave behind with newer browser standards. But it’s not quite working out that way. It’s utterly perplexing to me that mobile standards like Media Capture and Streams, Media Gallery Access, Responsive Images, Messaging API, Contacts Manager API have only minimal or no traction at all today. Keep in mind we’ve had mobile browsers for nearly 7 years now, and yet we still have to think about how to get access to an image from the image gallery or the camera on some devices? Heck Windows Phone IE Mobile just gained the ability to upload images recently in the Windows 8.1 Update – that’s feature that HTML has had for 20 years! These are simple concepts and common problems that should have been solved a long time ago. It’s extremely frustrating to see build 90% of a mobile Web app with relative ease and then hit a brick wall for the remaining 10%, which often can be show stoppers. The remaining 10% have to do with platform integration, browser differences and working around the limitations that browsers and ‘pinned’ applications impose on HTML applications. The maddening part is that these limitations seem arbitrary as they could easily work on all mobile platforms. For example, SMS has a URL Moniker interface that sort of works on Android, works badly with iOS (only works if the address is already in the contact list) and not at all on Windows Phone. There’s no reason this shouldn’t work universally using the same interface – after all all phones have supported SMS since before the year 2000! But, it doesn’t have to be this way Change can happen very quickly. Take the GeoLocation API for example. Geolocation has taken off at the very beginning of the mobile device era and today it works well, provides the necessary security (a big concern for many mobile APIs), and is supported by just about all major mobile and even desktop browsers today. It handles security concerns via prompts to avoid unwanted access which is a model that would work for most other device APIs in a similar fashion. One time approval and occasional re-approval if code changes or caches expire. Simple and only slightly intrusive. It all works well, even though GeoLocation actually has some physical limitations, such as representing the current location when no GPS device is present. Yet this is a solved problem, where other APIs that are conceptually much simpler to implement have failed to gain any traction at all. Technically none of these APIs should be a problem to implement, but it appears that the momentum is just not there. Inadequate Web Application Linking and Activation Another important piece of the puzzle missing is the integration of HTML based Web applications. Today HTML based applications are not first class citizens on mobile operating systems. When talking about HTML based content there’s a big difference between content and applications. Content is great for search engine discovery and plain browser usage. Content is usually accessed intermittently and permanent linking is not so critical for this type of content.  But applications have different needs. Applications need to be started up quickly and must be easily switchable to support a multi-tasking user workflow. Therefore, it’s pretty crucial that mobile Web apps are integrated into the underlying mobile OS and work with the standard task management features. Unfortunately this integration is not as smooth as it should be. It starts with actually trying to find mobile Web applications, to ‘installing’ them onto a phone in an easily accessible manner in a prominent position. The experience of discovering a Mobile Web ‘App’ and making it sticky is by no means as easy or satisfying. Today the way you’d go about this is: Open the browser Search for a Web Site in the browser with your search engine of choice Hope that you find the right site Hope that you actually find a site that works for your mobile device Click on the link and run the app in a fully chrome’d browser instance (read tiny surface area) Pin the app to the home screen (with all the limitations outline above) Hope you pointed at the right URL when you pinned Even for you and me as developers, there are a few steps in there that are painful and annoying, but think about the average user. First figuring out how to search for a specific site or URL? And then pinning the app and hopefully from the right location? You’ve probably lost more than half of your audience at that point. This experience sucks. For developers too this process is painful since app developers can’t control the shortcut creation directly. This problem often gets solved by crazy coding schemes, with annoying pop-ups that try to get people to create shortcuts via fancy animations that are both annoying and add overhead to each and every application that implements this sort of thing differently. And that’s not the end of it - getting the link onto the home screen with an application icon varies quite a bit between browsers. Apple’s non-standard meta tags are prominent and they work with iOS and Android (only more recent versions), but not on Windows Phone. Windows Phone instead requires you to create an actual screen or rather a partial screen be captured for a shortcut in the tile manager. Who had that brilliant idea I wonder? Surprisingly Chrome on recent Android versions seems to actually get it right – icons use pngs, pinning is easy and pinned applications properly behave like standalone apps and retain the browser’s active page state and content. Each of the platforms has a different way to specify icons (WP doesn’t allow you to use an icon image at all), and the most widely used interface in use today is a bunch of Apple specific meta tags that other browsers choose to support. The question is: Why is there no standard implementation for installing shortcuts across mobile platforms using an official format rather than a proprietary one? Then there’s iOS and the crazy way it treats home screen linked URLs using a crazy hybrid format that is neither as capable as a Web app running in Safari nor a WebView hosted application. Moving off the Web ‘app’ link when switching to another app actually causes the browser and preview it to ‘blank out’ the Web application in the Task View (see screenshot on the right). Then, when the ‘app’ is reactivated it ends up completely restarting the browser with the original link. This is crazy behavior that you can’t easily work around. In some situations you might be able to store the application state and restore it using LocalStorage, but for many scenarios that involve complex data sources (like say Google Maps) that’s not a possibility. The only reason for this screwed up behavior I can think of is that it is deliberate to make Web apps a pain in the butt to use and forcing users trough the App Store/PhoneGap/Cordova route. App linking and management is a very basic problem – something that we essentially have solved in every desktop browser – yet on mobile devices where it arguably matters a lot more to have easy access to web content we have to jump through hoops to have even a remotely decent linking/activation experience across browsers. Where’s the Money? It’s not surprising that device home screen integration and Mobile Web support in general is in such dismal shape – the mobile OS vendors benefit financially from App store sales and have little to gain from Web based applications that bypass the App store and the cash cow that it presents. On top of that, platform specific vendor lock-in of both end users and developers who have invested in hardware, apps and consumables is something that mobile platform vendors actually aspire to. Web based interfaces that are cross-platform are the anti-thesis of that and so again it’s no surprise that the mobile Web is on a struggling path. But – that may be changing. More and more we’re seeing operations shifting to services that are subscription based or otherwise collect money for usage, and that may drive more progress into the Web direction in the end . Nothing like the almighty dollar to drive innovation forward. Do we need a Mobile Web App Store? As much as I dislike moderated experiences in today’s massive App Stores, they do at least provide one single place to look for apps for your device. I think we could really use some sort of registry, that could provide something akin to an app store for mobile Web apps, to make it easier to actually find mobile applications. This could take the form of a specialized search engine, or maybe a more formal store/registry like structure. Something like apt-get/chocolatey for Web apps. It could be curated and provide at least some feedback and reviews that might help with the integrity of applications. Coupled to that could be a native application on each platform that would allow searching and browsing of the registry and then also handle installation in the form of providing the home screen linking, plus maybe an initial security configuration that determines what features are allowed access to for the app. I’m not holding my breath. In order for this sort of thing to take off and gain widespread appeal, a lot of coordination would be required. And in order to get enough traction it would have to come from a well known entity – a mobile Web app store from a no name source is unlikely to gain high enough usage numbers to make a difference. In a way this would eliminate some of the freedom of the Web, but of course this would also be an optional search path in addition to the standard open Web search mechanisms to find and access content today. Security Security is a big deal, and one of the perceived reasons why so many IT professionals appear to be willing to go back to the walled garden of deployed apps is that Apps are perceived as safe due to the official review and curation of the App stores. Curated stores are supposed to protect you from malware, illegal and misleading content. It doesn’t always work out that way and all the major vendors have had issues with security and the review process at some time or another. Security is critical, but I also think that Web applications in general pose less of a security threat than native applications, by nature of the sandboxed browser and JavaScript environments. Web applications run externally completely and in the HTML and JavaScript sandboxes, with only a very few controlled APIs allowing access to device specific features. And as discussed earlier – security for any device interaction can be granted the same for mobile applications through a Web browser, as they can for native applications either via explicit policies loaded from the Web, or via prompting as GeoLocation does today. Security is important, but it’s certainly solvable problem for Web applications even those that need to access device hardware. Security shouldn’t be a reason for Web apps to be an equal player in mobile applications. Apps are winning, but haven’t we been here before? So now we’re finding ourselves back in an era of installed app, rather than Web based and managed apps. Only it’s even worse today than with Desktop applications, in that the apps are going through a gatekeeper that charges a toll and censors what you can and can’t do in your apps. Frankly it’s a mystery to me why anybody would buy into this model and why it’s lasted this long when we’ve already been through this process. It’s crazy… It’s really a shame that this regression is happening. We have the technology to make mobile Web apps much more prominent, but yet we’re basically held back by what seems little more than bureaucracy, partisan bickering and self interest of the major parties involved. Back in the day of the desktop it was Internet Explorer’s 98+%  market shareholding back the Web from improvements for many years – now it’s the combined mobile OS market in control of the mobile browsers. If mobile Web apps were allowed to be treated the same as native apps with simple ways to install and run them consistently and persistently, that would go a long way to making mobile applications much more usable and seriously viable alternatives to native apps. But as it is mobile apps have a severe disadvantage in placement and operation. There are a few bright spots in all of this. Mozilla’s FireFoxOs is embracing the Web for it’s mobile OS by essentially building every app out of HTML and JavaScript based content. It supports both packaged and certified package modes (that can be put into the app store), and Open Web apps that are loaded and run completely off the Web and can also cache locally for offline operation using a manifest. Open Web apps are treated as full class citizens in FireFoxOS and run using the same mechanism as installed apps. Unfortunately FireFoxOs is getting a slow start with minimal device support and specifically targeting the low end market. We can hope that this approach will change and catch on with other vendors, but that’s also an uphill battle given the conflict of interest with platform lock in that it represents. Recent versions of Android also seem to be working reasonably well with mobile application integration onto the desktop and activation out of the box. Although it still uses the Apple meta tags to find icons and behavior settings, everything at least works as you would expect – icons to the desktop on pinning, WebView based full screen activation, and reliable application persistence as the browser/app is treated like a real application. Hopefully iOS will at some point provide this same level of rudimentary Web app support. What’s also interesting to me is that Microsoft hasn’t picked up on the obvious need for a solid Web App platform. Being a distant third in the mobile OS war, Microsoft certainly has nothing to lose and everything to gain by using fresh ideas and expanding into areas that the other major vendors are neglecting. But instead Microsoft is trying to beat the market leaders at their own game, fighting on their adversary’s terms instead of taking a new tack. Providing a kick ass mobile Web platform that takes the lead on some of the proposed mobile APIs would be something positive that Microsoft could do to improve its miserable position in the mobile device market. Where are we at with Mobile Web? It sure sounds like I’m really down on the Mobile Web, right? I’ve built a number of mobile apps in the last year and while overall result and response has been very positive to what we were able to accomplish in terms of UI, getting that final 10% that required device integration dialed was an absolute nightmare on every single one of them. Big compromises had to be made and some features were left out or had to be modified for some devices. In two cases we opted to go the Cordova route in order to get the integration we needed, along with the extra pain involved in that process. Unless you’re not integrating with device features and you don’t care deeply about a smooth integration with the mobile desktop, mobile Web development is fraught with frustration. So, yes I’m frustrated! But it’s not for lack of wanting the mobile Web to succeed. I am still a firm believer that we will eventually arrive a much more functional mobile Web platform that allows access to the most common device features in a sensible way. It wouldn't be difficult for device platform vendors to make Web based applications first class citizens on mobile devices. But unfortunately it looks like it will still be some time before this happens. So, what’s your experience building mobile Web apps? Are you finding similar issues? Just giving up on raw Web applications and building PhoneGap apps instead? Completely skipping the Web and going native? Leave a comment for discussion. Resources Rick Strahl on DotNet Rocks talking about Mobile Web© Rick Strahl, West Wind Technologies, 2005-2014Posted in HTML5  Mobile   Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src="//platform.twitter.com/widgets.js";fjs.parentNode.insertBefore(js,fjs);}}(document,"script","twitter-wjs"); (function() { var po = document.createElement('script'); po.type = 'text/javascript'; po.async = true; po.src = 'https://apis.google.com/js/plusone.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(po, s); })();

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• It’s nice to be important, but it’s more important to be nice

  - by BuckWoody

  I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Updating the managed debugging API for .NET v4

  - by Brian Donahue

  In any successful investigation, the right tools play a big part in collecting evidence about the state of the "crime scene" as it was before the detectives arrived. Unfortunately for the Crash Scene Investigator, we don't have the budget to fly out to the customer's site, chalk the outline, and eat their doughnuts. We have to rely on the end-user to collect the evidence for us, which means giving them the fingerprint dust and the evidence baggies and leaving them to it. With that in mind, the Red Gate support team have been writing tools that can collect vital clues with a minimum of fuss. Years ago we would have asked for a memory dump, where we used to get the customer to run CDB.exe and produce dumps that we could analyze in-house, but those dumps were pretty unwieldy (500MB files) and the debugger often didn't dump exactly where we wanted, or made five or more dumps. What we wanted was just the minimum state information from the program at the time of failure, so we produced a managed debugger that captured every first and second-chance exception and logged the stack and a minimal amount of variables from the memory of the application, which could all be exported as XML. This caused less inconvenience to the end-user because it is much easier to send a 65KB XML file in an email than a 500MB file containing all of the application's memory. We don't need to have the entire victim shipped out to us when we just want to know what was under the fingernails. The thing that made creating a managed debugging tool possible was the MDbg Engine example written by Microsoft as part of the Debugging Tools for Windows distribution. Since the ICorDebug interface is a bit difficult to understand, they had kindly created some wrappers that provided an event-driven debugging model that was perfect for our needs, but .NET 4 applications under debugging started complaining that "The debugger's protocol is incompatible with the debuggee". The introduction of .NET Framework v4 had changed the managed debugging API significantly, however, without an update for the MDbg Engine code! After a few hours of research, I had finally worked out that most of the version 4 ICorDebug interface still works much the same way in "legacy" v2 mode and there was a relatively easy fix for the problem in that you can still get a reference to legacy ICorDebug by changing the way the interface is created. In .NET v2, the interface was acquired using the CreateDebuggingInterfaceFromVersion method in mscoree.dll. In v4, you must first create IClrMetaHost, enumerate the runtimes, get an ICLRRuntimeInfo interface to the .NET 4 runtime from that, and use the GetInterface method in mscoree.dll to return a "legacy" ICorDebug interface. The rest of the MDbg Engine will continue working the old way. Here is how I had changed the MDbg Engine code to support .NET v4: private void InitFromVersion(string debuggerVersion){if( debuggerVersion.StartsWith("v1") ){throw new ArgumentException( "Can't debug a version 1 CLR process (\"" + debuggerVersion + "\"). Run application in a version 2 CLR, or use a version 1 debugger instead." );} ICorDebug rawDebuggingAPI=null;if (debuggerVersion.StartsWith("v4")){Guid CLSID_MetaHost = new Guid("9280188D-0E8E-4867-B30C-7FA83884E8DE"); Guid IID_MetaHost = new Guid("D332DB9E-B9B3-4125-8207-A14884F53216"); ICLRMetaHost metahost = (ICLRMetaHost)NativeMethods.ClrCreateInterface(CLSID_MetaHost, IID_MetaHost); IEnumUnknown runtimes = metahost.EnumerateInstalledRuntimes(); ICLRRuntimeInfo runtime = GetRuntime(runtimes, debuggerVersion); //Defined in metahost.hGuid CLSID_CLRDebuggingLegacy = new Guid(0xDF8395B5, 0xA4BA, 0x450b, 0xA7, 0x7C, 0xA9, 0xA4, 0x77, 0x62, 0xC5, 0x20);Guid IID_ICorDebug = new Guid("3D6F5F61-7538-11D3-8D5B-00104B35E7EF"); Object res;runtime.GetInterface(ref CLSID_CLRDebuggingLegacy, ref IID_ICorDebug, out res); rawDebuggingAPI = (ICorDebug)res; }elserawDebuggingAPI = NativeMethods.CreateDebuggingInterfaceFromVersion((int)CorDebuggerVersion.Whidbey,debuggerVersion);if (rawDebuggingAPI != null)InitFromICorDebug(rawDebuggingAPI);elsethrow new ArgumentException("Support for debugging version " + debuggerVersion + " is not yet implemented");} The changes above will ensure that the debugger can support .NET Framework v2 and v4 applications with the same codebase, but we do compile two different applications: one targeting v2 and the other v4. As a footnote I need to add that some missing native methods and wrappers, along with the EnumerateRuntimes method code, came from the Mindbg project on Codeplex. Another change is that when using the MDbgEngine.CreateProcess to launch a process in the debugger, do not supply a null as the final argument. This does not work any more because GetCORVersion always returns "v2.0.50727" as the function has been deprecated in .NET v4. What's worse is that on a system with only .NET 4, the user will be prompted to download and install .NET v2! Not nice! This works much better: proc = m_Debugger.CreateProcess(ProcessName, ProcessArgs, DebugModeFlag.Default,String.Format("v{0}.{1}.{2}",System.Environment.Version.Major,System.Environment.Version.Minor,System.Environment.Version.Build)); Microsoft "unofficially" plan on updating the MDbg samples soon, but if you have an MDbg-based application, you can get it working right now by changing one method a bit and adding a few new interfaces (ICLRMetaHost, IEnumUnknown, and ICLRRuntimeInfo). The new, non-legacy implementation of MDbg Engine will add new, interesting features like dump-file support and by association I assume garbage-collection/managed object stats, so it will be well worth looking into if you want to extend the functionality of a managed debugger going forward.

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• Nerdstock 2012: A photo review of Microsoft TechEd North America 2012

  - by The Un-T Guy

  Not only could I not fathom that I would ever be attending a tech event of the magnitude of TechEd, neither could any of my co-workers.  As the least technical person in the history of Information Technology ever, I felt as though I were walking into the belly of the beast, fearing I’d not be allowed out until I could write SSIS packages, program in Visual Basic, or at least arm wrestle a DBA.  Most of my fears were unrealized.   But I made it.  I was here.  I even got to wear the Mark of the Geek neck package with schedule, eyeglass cleaners, name badge (company name obfuscated so they don’t fire me), and a pen.  The name  badge was seemingly the key element, as every vendor in the place wanted to scan it to capture name, email address, and numbers to show their bosses back home.  It also let me eat the food and drink the coffee so that’s a fair trade.   A recurring theme throughout the presentations and vendor demos was “the Cloud” and BYOD (bring your own device).  The below was a common site throughout the week, as attendees from all over the world brought their own devices and were able to (seemingly) seamlessly connect to the Worldwide Innerwebs.  Apparently proof that Microsoft and the event organizers were practicing what they were preaching.   “Cavernous” is one way to describe the downstairs facility itself.  “Freaking cavernous” might be more accurate.  Work sessions were held in classrooms on the second and third floors but the real action was happening downstairs.  Microsoft bookstore, blogger hub (shoutout to Geekswithblogs.net), The Wall (sans Pink Floyd, sadly), couches, recharging stations…   …a game zone with pool and air hockey tables, pinball machines, foosball…   …vintage video games…           …and a even giant chess board.  Looked like this guy was opening with the Kaspersky parry.   The blend of technology and fantasy even went so far as to bring childhood favorites to life.  Assuming, of course, your childhood was pre-video games (like mine) and you were stuck with electric football and Rock ‘em Sock ‘em robots:   And, lest the “combatants” become unruly or – God forbid – afternoon snacks were late, Orange County’s finest was on the scene to keep the peace.  On a high-tech mode of transport, of course.   She wasn’t the only one to think this was a swell way to transition from one concourse to the next.  Given the level of support provided by the entire Orange County Convention Center staff, I knew they had to have some secret.   Here’s one entrance to the vendor zone/”Technical Learning Center.”  Couldn’t help but think of them as the remora attached to the Whale Shark that is Microsoft…   …or perhaps planets orbiting the sun. Microsoft is just that huge and it seemed like every vendor in the industry looks forward to partnering with the tech behemoth.   Aside from the free stuff from the vendors, probably the most popular place in the house was the dining area.  Amazing spreads every day, multiple times a day.  While no attendance numbers were available at press time, literally thousands of attendees were fed, and fed well, every day.  And lest you think my post from earlier in the week exaggerated about the backpacks…   …or that I’m exaggerating about the lunch crowds.  This represents only about between 25-30% of the lunch crowd – it was all my camera could capture at once.  No one went away hungry.   The only thing missing was a a vat of Red Bull but apparently organizers went old school, with probably 100 urns of the original energy drink – coffee – all around the venue.   Of course, following lunch and afternoon sessions, some preferred the even older school method of re-energizing.  There were rumors that Microsoft was serving graham crackers and milk in this area.  But they were only rumors.   Cannot overstate the wonderful service provided by the Orange County Convention Center staff.  Coffee, soft drinks, juice, and water were available always.  Buffet meals were delicious with a wide range of healthy options available, in addition to hundreds (at least) special meal requests supported every day.  Ever tried to keep up with an estimated 9,000 hungry and thirsty IT-ers?  These folks did.  Kudos to all of the staff and many thanks!   And while I occasionally poke fun at the Whale Shark, if nothing else this experience convinced me of one thing:  Microsoft knows how to put on a professional event.  Hundreds of informative, professionally delivered sessions, covering a wide range of topics set at varying levels of expertise (some that even I was able to follow), social activities, vendor partnerships…they brought everything you could ask for to inform, educate, and inspire an entire IT industry.   So as I depart the belly of the beast, I can both take pride in the fact that I survived the week and marvel at the brilliance surrounding me.  The IT industry – or at least the segment associated with Microsoft – is in good, professional hands.  And what won’t fit in their hands can be toted in the Microsoft provided backpacks.  Win-win.   Until New Orleans…

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• Troubleshooting Application Timeouts in SQL Server

  - by Tara Kizer

  I recently received the following email from a blog reader: "We are having an OLTP database instance, using SQL Server 2005 with little to moderate traffic (10-20 requests/min). There are also bulk imports that occur at regular intervals in this DB and the import duration ranges between 10secs to 1 min, depending on the data size. Intermittently (2-3 times in a week), we face an issue, where queries get timed out (default of 30 secs set in application). On analyzing, we found two stored procedures, having queries with multiple table joins inside them of taking a long time (5-10 mins) in getting executed, when ideally the execution duration ranges between 5-10 secs. Execution plan of the same displayed Clustered Index Scan happening instead of Clustered Index Seek. All required Indexes are found to be present and Index fragmentation is also minimal as we Rebuild Indexes regularly alongwith Updating Statistics. With no other alternate options occuring to us, we restarted SQL server and thereafter the performance was back on track. But sometimes it was still giving timeout errors for some hits and so we also restarted IIS and that stopped the problem as of now." Rather than respond directly to the blog reader, I thought it would be more interesting to share my thoughts on this issue in a blog. There are a few things that I can think of that could cause abnormal timeouts: Blocking Bad plan in cache Outdated statistics Hardware bottleneck To determine if blocking is the issue, we can easily run sp_who/sp_who2 or a query directly on sysprocesses (select * from master..sysprocesses where blocking <> 0).  If blocking is present and consistent, then you'll need to determine whether or not to kill the parent blocking process.  Killing a process will cause the transaction to rollback, so you need to proceed with caution.  Killing the parent blocking process is only a temporary solution, so you'll need to do more thorough analysis to figure out why the blocking was present.  You should look into missing indexes and perhaps consider changing the database's isolation level to READ_COMMITTED_SNAPSHOT. The blog reader mentions that the execution plan shows a clustered index scan when a clustered index seek is normal for the stored procedure.  A clustered index scan might have been chosen either because that is what is in cache already or because of out of date statistics.  The blog reader mentions that bulk imports occur at regular intervals, so outdated statistics is definitely something that could cause this issue.  The blog reader may need to update statistics after imports are done if the imports are changing a lot of data (greater than 10%).  If the statistics are good, then the query optimizer might have chosen to scan rather than seek in a previous execution because the scan was determined to be less costly due to the value of an input parameter.  If this parameter value is rare, then its execution plan in cache is what we call a bad plan.  You want the best plan in cache for the most frequent parameter values.  If a bad plan is a recurring problem on your system, then you should consider rewriting the stored procedure.  You might want to break up the code into multiple stored procedures so that each can have a different execution plan in cache. To remove a bad plan from cache, you can recompile the stored procedure.  An alternative method is to run DBCC FREEPROCACHE which drops the procedure cache.  It is better to recompile stored procedures rather than dropping the procedure cache as dropping the procedure cache affects all plans in cache rather than just the ones that were bad, so there will be a temporary performance penalty until the plans are loaded into cache again. To determine if there is a hardware bottleneck occurring such as slow I/O or high CPU utilization, you will need to run Performance Monitor on the database server.  Hopefully you already have a baseline of the server so you know what is normal and what is not.  Be on the lookout for I/O requests taking longer than 12 milliseconds and CPU utilization over 90%.  The servers that I support typically are under 30% CPU utilization, but your baseline could be higher and be within a normal range. If restarting the SQL Server service fixes the problem, then the problem was most likely due to blocking or a bad plan in the procedure cache.  Rather than restarting the SQL Server service, which causes downtime, the blog reader should instead analyze the above mentioned things.  Proceed with caution when restarting the SQL Server service as all transactions that have not completed will be rolled back at startup.  This crash recovery process could take longer than normal if there was a long-running transaction running when the service was stopped.  Until the crash recovery process is completed on the database, it is unavailable to your applications. If restarting IIS fixes the problem, then the problem might not have been inside SQL Server.  Prior to taking this step, you should do analysis of the above mentioned things. If you can think of other reasons why the blog reader is facing this issue a few times a week, I'd love to hear your thoughts via a blog comment.

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• It’s nice to be important, but it’s more important to be nice

  - by BuckWoody

  I’ve been a little “preachy” lately, telling you that you should let people finish their sentences, and always check a problem out before you tell a user that their issue is “impossible”. Well, I’ll round that out with one more tip today. Keep in mind that all of these things are actions I’ve been guilty of, hopefully in the past. I’m kind of a “work in progress”. And yes, I know these tips are coming from someone who picks on people in presentations, but that is of course done in fun, and (hopefully) with the audience’s knowledge.   (No, this isn’t aimed at any one person or event in particular – I just see it happen a lot)   I’ve seen, unfortunately over and over, someone in authority react badly to someone who is incorrect, or at least perceived to be incorrect. This might manifest itself in a comment, post, question or whatever, but the point is that I’ve seen really intelligent people literally attack someone they view as getting something wrong. Don’t misunderstand me; if someone posts that you should always drop a production database in the middle of the day I think you should certainly speak up and mention that this might be a bad idea!  No, I’m talking about generalizations or even incorrect statements done in good faith. Let me explain with an example.   Suppose someone makes the statement: “If you don’t have enough space on your system, you can just use a DBCC command to shrink the database”. Let’s take two responses to this statement.   Response One: “That’s insane. Everyone knows that shrinking a database is a stupid idea, you’re just going to fragment your indexes all over the place.” Response Two: “That’s an interesting take – in my experience and from what I’ve read here (someurl.com) I think this might not be a universal best practice.”   Of course, both responses let the person making the statement and those reading it know that you don’t agree, and that it’s probably wrong. But the person you responded to and the general audience hearing you (or reading your response) might form two different opinions of you.   The first response says to me “this person really needs to be right, and takes arguments personally. They aren’t thinking of the other person at all, or the folks reading or hearing the exchange. They turned an incorrect technical statement into a personal attack. They haven’t left the other party any room to ‘save face’, and they have potentially turned what could be a positive learning experience for everyone into a negative. Also, they sound more than just a little arrogant.”   The second response says to me “this person has left room for everyone to save face, has presented evidence to the contrary and is thinking about moving the ball forward and getting it right rather than attacking someone for getting it wrong.” It’s the idea of questioning a statement rather than attacking a person.   Perhaps you have a different take. Maybe you think the “direct” approach is best – and maybe that’s worked for you. Something to consider is what you’ve really accomplished while using that first method. Sure, the info you provide is correct, and perhaps someone out there won’t shrink a database because of your response – but perhaps you’ve turned a lot more people off, and now they won’t listen to your other valuable information. You’ll be an expert, but another one of the nameless, arrogant jerks in technology. And I don’t think anyone likes to be thought of that way.   OK, I’ll get down off of the high-horse now. And I’ll keep the title of this entry (said to me by my grandmother when I was a little kid) in mind when I dismount. Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• Top 4 Lame Tech Blogging Posts

  - by jkauffman

  From a consumption point of view, tech blogging is a great resource for one-off articles on niche subjects. If you spend any time reading tech blogs, you may find yourself running into several common, useless types of posts tech bloggers slip into. Some of these lame posts may just be natural due to common nerd psychology, and some others are probably due to lame, lemming-like laziness. I’m sure I’ll do my fair share of fitting the mold, but I quickly get bored when I happen upon posts that hit these patterns without any real purpose or personal touches. 1. The Content Regurgitation Posts This is a common pattern fueled by the starving pan-handlers in the web traffic economy. These are posts that are terse opinions or addendums to an existing post. I commonly see these involve huge block quotes from the linked article which almost always produces over 50% of the post itself. I’ve accidentally gone to these posts when I’m knowingly only interested in the source material. Web links can degrade as well, so if the source link is broken, then, well, I’m pretty steamed. I see this occur with simple opinions on technologies, Stack Overflow solutions, or various tech news like posts from Microsoft. It’s not uncommon to go to the linked article and see the author announce that he “added a blog post” as a response or summary of the topic. This is just rude, but those who do it are probably aware of this. It’s a matter of winning that sweet, juicy web traffic. I doubt this leeching is fooling anybody these days. I would like to rally human dignity and urge people to avoid these types of posts, and just leave a comment on the source material. 2. The “Sorry I Haven’t Posted In A While” Posts This one is far too common. You’ll most likely see this quote somewhere in the body of the offending post: I have been really busy. If the poster is especially guilt-ridden, you’ll see a few volleys of excuses. Here are some common reasons I’ve seen, which I’ll list from least to most painfully awkward. Out of town Vague allusions to personal health problems (these typically includes phrases like “sick”, “treatment'”, and “all better now!”) “Personal issues” (which I usually read as "divorce”) Graphic or specific personal health problems (maximum awkwardness potential is achieved if you see links to charity fund websites) I can’t help but to try over-analyzing why this occurs. Personally, I see this an an amalgamation of three plain factors: Life happens Us nerds are duty-driven, and driven to guilt at personal inefficiencies Tech blogs can become personal journals I don’t think we can do much about the first two, but on the third I think we could certainly contain our urges. I’m a pretty boring guy and, whether or I like it or not, I have an unspoken duty to protect the world from hearing about my unremarkable existence. Nobody cares what kind of sandwich I’m eating. Similarly, if I disappear for a while, it’s unlikely that anybody who happens upon my blog would care why. Rest assured, if I stop posting for a while due to a vasectomy, you will be the first to know. 3. The “At A Conference”, or “Conference Review” Posts I don’t know if I’m like everyone else on this one, but I have never been successfully interested in these posts. It even sounds like a good idea: if I can’t make it to a particular conference (like the KCDC this year), wouldn’t I be interested in a concentrated summary of events? Apparently, no! Within this realm, I’ve never read a post by a blogger that held my interest. What really baffles is is that, for whatever reason, I am genuinely engaged and interested when talking to someone in person regarding the same topic. I have noticed the same phenomenon when hearing about others’ vacations. If someone sends me an email about their vacation, I gloss over it and forget about it quickly. In contrast, if I’m speaking to that individual in person about their vacation, I’m actually interested. I’m unsure why the written medium eradicates the intrigue. I was raised by a roaming pack of friendly wild video games, so that may be a factor. 4. The “Top X Number of Y’s That Z” Posts I’ve seen this one crop up a lot more in the past few of years. Here are some fabricated examples: 5 Easy Ways to Improve Your Code Top 7 Good Habits Programmers Learn From Experience The 8 Things to Consider When Giving Estimates Top 4 Lame Tech Blogging Posts These are attention-grabbing headlines, and I’d assume they rack up hits. In fact, I enjoy a good number of these. But, I’ve been drawn to articles like this just to find an endless list of identically formatted posts on the blog’s archive sidebar. Often times these posts have overlapping topics, too. These types of posts give the impression that the author has given thought to prioritize and organize the points as a result of a comprehensive consideration of a particular topic. Did the author really weigh all the possibilities when identifying the “Top 4 Lame Tech Blogging Patterns”? Unfortunately, probably not. What a tool. To reiterate, I still enjoy the format, but I feel it is abused. Nowadays, I’m pretty skeptical when approaching posts in this format. If these trends continue, my brain will filter these blog posts out just as effectively as it ignores the encroaching “do xxx with this one trick” advertisements. Conclusion To active blog readers, I hope my guide has served you precious time in being able to identify lame blog posts at a glance. Save time and energy by skipping over the chaff of the internet! And if you author a blog, perhaps my insight will help you to avoid the occasional urge to produce these needless filler posts.

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• Use Advanced Font Ligatures in Office 2010

  - by Matthew Guay

  Fonts can help your documents stand out and be easier to read, and Office 2010 helps you take your fonts even further with support for OpenType ligatures, stylistic sets, and more.  Here’s a quick look at these new font features in Office 2010. Introduction Starting with Windows 7, Microsoft has made an effort to support more advanced font features across their products.  Windows 7 includes support for advanced OpenType font features and laid the groundwork for advanced font support in programs with the new DirectWrite subsystem.  It also includes the new font Gabriola, which includes an incredible number of beautiful stylistic sets and ligatures. Now, with the upcoming release of Office 2010, Microsoft is bringing advanced typographical features to the Office programs we love.  This includes support for OpenType ligatures, stylistic sets, number forms, contextual alternative characters, and more.  These new features are available in Word, Outlook, and Publisher 2010, and work the same on Windows XP, Vista and Windows 7. Please note that Windows does include several OpenType fonts that include these advanced features.  Calibri, Cambria, Constantia, and Corbel all include multiple number forms, while Consolas, Palatino Linotype, and Gabriola (Windows 7 only) include all the OpenType features.  And, of course, these new features will work great with any other OpenType fonts you have that contain advanced ligatures, stylistic sets, and number forms. Using advanced typography in Word To use the new font features, open a new document, select an OpenType font, and enter some text.  Here we have Word 2010 in Windows 7 with some random text in the Gabriola font.  Click the arrow on the bottom of the Font section of the ribbon to open the font properties. Alternately, select the text and click Font. Now, click on the Advanced tab to see the OpenType features. You can change the ligatures setting… Choose Proportional or Tabular number spacing… And even select Lining or Old-style number forms. Here’s a comparison of Lining and Old-style number forms in Word 2010 with the Calibri font. Finally, you can choose various Stylistic sets for your font.  The dialog always shows 20 styles, whether or not your font includes that many.  Most include only 1 or 2; Gabriola includes 6. Here’s lorem ipsum text, using the Gabriola font with Stylistic set 6. Impressive, huh?  The font ligatures change based on context, so they will automatically change as you are typing.  Watch the transition as we typed the word Microsoft in Word with Gabriola stylistic set 6. Here’s another example, showing the fi and tt ligatures in Calibri. These effects work great in Word 2010 in XP, too. And, since Outlook uses Word as it’s editing engine, you can use the same options in Outlook 2010.  Note that these font effects may not show up the same if the recipient’s email client doesn’t support advanced OpenType typography.  It will, of course, display perfectly if the recipient is using Outlook 2010. Using advanced typography in Publisher 2010 Publisher 2010 includes the same advanced font features.  This is especially nice for those using Publisher for professional layout and design.  Simply insert a text box, enter some text, select it, and click the arrow on the bottom of the font box as in Word to open the font properties. This font options dialog is actually more advanced than Word’s font options.  You can preview your font changes on sample text right in the properties box.  You can also choose to add or remove a swash from your characters.   Conclusion Advanced typographical effects are a welcome addition to Word and Publisher 2010, and they are very impressive when coupled with modern fonts such as Gabriola.  From designing elegant headers to using old-style numbers, these features are very useful and fun. Do you have a favorite OpenType font that includes advanced typographical features?  Let us know in the comments! More Reading Advances in typography in Windows 7 – Engineering 7 Blog New features in Microsoft Word 2010 Similar Articles Productive Geek Tips Change the Default Font in Excel 2007Ask the Readers: Do You Use a Laptop, Desktop, or Both?Keep Websites From Using Tiny Fonts in SafariAdd or Remove Apps from the Microsoft Office 2007 or 2010 SuiteFriday Fun: Desktop Tower Defense Pro TouchFreeze Alternative in AutoHotkey The Icy Undertow Desktop Windows Home Server – Backup to LAN The Clear & Clean Desktop Use This Bookmarklet to Easily Get Albums Use AutoHotkey to Assign a Hotkey to a Specific Window Latest Software Reviews Tinyhacker Random Tips Revo Uninstaller Pro Registry Mechanic 9 for Windows PC Tools Internet Security Suite 2010 PCmover Professional SpeedyFox Claims to Speed up your Firefox Beware Hover Kitties Test Drive Mobile Phones Online With TryPhone Ben & Jerry’s Free Cone Day, 3/23/10 New Stinger from McAfee Helps Remove ‘FakeAlert’ Threats Google Apps Marketplace: Tools & Services For Google Apps Users

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• Introducing Microsoft SQL Server 2008 R2 - Business Intelligence Samples

  - by smisner

  On April 14, 2010, Microsoft Press (blog | twitter) released my latest book, co-authored with Ross Mistry (twitter), as a free ebook download - Introducing Microsoft SQL Server 2008 R2. As the title implies, this ebook is an introduction to the latest SQL Server release. Although you'll find a comprehensive review of the product's features in this book, you will not find the step-by-step details that are typical in my other books. For those readers who are interested in a more interactive learning experience, I have created two samples file for download: IntroSQLServer2008R2Samples project Sales Analysis workbook Here's a recap of the business intelligence chapters and the samples I used to generate the screen shots by chapter: Chapter 6: Scalable Data Warehousing covers a new edition of SQL Server, Parallel Data Warehouse. Understandably, Microsoft did not ship me the software and hardware to set up my own Parallel Data Warehouse environment for testing purposes and consequently you won't see any screenshots in this chapter. I received a lot of information and a lot of help from the product team during the development of this chapter to ensure its technical accuracy. Chapter 7: Master Data Services is a new component in SQL Server. After you install Master Data Services (MDS), which is a separate installation from SQL Server although it's found on the same media, you can install sample models to explore (which is what I did to create screenshots for the book). To do this, you deploying packages found at \Program Files\Microsoft SQL Server\Master Data Services\Samples\Packages. You will first need to use the Configuration Manager (in the Microsoft SQL Server 2008 R2\Master Data Services program group) to create a database and a Web application for MDS. Then when you launch the application, you'll see a Getting Started page which has a Deploy Sample Data link that you can use to deploy any of the sample packages. Chapter 8: Complex Event Processing is an introduction to another new component, StreamInsight. This topic was way too large to cover in-depth in a single chapter, so I focused on information such as architecture, development models, and an overview of the key sections of code you'll need to develop for your own applications. StreamInsight is an engine that operates on data in-flight and as such has no user interface that I could include in the book as screenshots. The November CTP version of SQL Server 2008 R2 included code samples as part of the installation, but these are not the official samples that will eventually be available in Codeplex. At the time of this writing, the samples are not yet published. Chapter 9: Reporting Services Enhancements provides an overview of all the changes to Reporting Services in SQL Server 2008 R2, and there are many! In previous posts, I shared more details than you'll find in the book about new functions (Lookup, MultiLookup, and LookupSet), properties for page numbering, and the new global variable RenderFormat. I will confess that I didn't use actual data in the book for my discussion on the Lookup functions, but I did create real reports for the blog posts and will upload those separately. For the other screenshots and examples in the book, I have created the IntroSQLServer2008R2Samples project for you to download. To preview these reports in Business Intelligence Development Studio, you must have the AdventureWorksDW2008R2 database installed, and you must download and install SQL Server 2008 R2. For the map report, you must execute the PopulationData.sql script that I included in the samples file to add a table to the AdventureWorksDW2008R2 database. The IntroSQLServer2008R2Samples project includes the following files: 01_AggregateOfAggregates.rdl to illustrate the use of embedded aggregate functions 02_RenderFormatAndPaging.rdl to illustrate the use of page break properties (Disabled, ResetPageNumber), the PageName property, and the RenderFormat global variable 03_DataSynchronization.rdl to illustrate the use of the DomainScope property 04_TextboxOrientation.rdl to illustrate the use of the WritingMode property 05_DataBar.rdl 06_Sparklines.rdl 07_Indicators.rdl 08_Map.rdl to illustrate a simple analytical map that uses color to show population counts by state PopulationData.sql to provide the data necessary for the map report Chapter 10: Self-Service Analysis with PowerPivot introduces two new components to the Microsoft BI stack, PowerPivot for Excel and PowerPivot for SharePoint, which you can learn more about at the PowerPivot site. To produce the screenshots for this chapter, I created the Sales Analysis workbook which you can download (although you must have Excel 2010 and the PowerPivot for Excel add-in installed to explore it fully). It's a rather simple workbook because space in the book did not permit a complete exploration of all the wonderful things you can do with PowerPivot. I used a tutorial that was available with the CTP version as a basis for the report so it might look familiar if you've already started learning about PowerPivot. In future posts, I'll continue exploring the new features in greater detail. If there's any special requests, please let me know! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!

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• SQLAuthority News – Learning Trip – Traveling to Learn SQL Server

  - by pinaldave

  I am currently traveling to Delhi to learn SQL Server in person from my friend. You can read more details about why am I learning SQL Server.  I have signed up for the course End to End SQL Server Business Intelligence at Koenig Solutions. Yesterday I blogged about my registration experience and today I am going to write about my  experience once I arrived at Delhi. From Ahmedabad to Delhi I stay with my wife and daughter in Bangalore (IT Hub of India), my hometown is Ahmedabad. My parents stay in city nearby Ahmedabad. I decided to spend few days with my folks before I sign up for 3 days of solid learning. I had selected an early morning flight to Delhi. I landed at 8:30 AM in Delhi. As soon as I checked email in my mobile I was really glad that I had received details of my pick up vehicle from Koenig. I walked out of the airport and I noticed that a driver was waiting with a placard with my name and photo associated with it. He was in Koenig uniform so there was no chance to make mistakes. In minutes of landing in Delhi I was in my transport heading to the Koenig Training Center. After the quick introduction driver handed me a bag (to be precise Eco friendly bag). The bag contained following items: My registration form All necessary documents in print which I had received earlier A Printed Book of the course next day INR 1000 (What?) I was glad to receive the bag but I was very confused with the Rs 1000. I decided to figure this out once I reach to the training center. Arriving at Koenig Inn Deluxe Koenig registration fees include all the stay and meals. I had opted for Koenig Inn Deluxe as my stay as it was recommended by my friend as well it was the right economical choice for me. When I reached to my accommodation, they were well aware of my arrival and was immediately led to my spacious room. The room is well equipped with all the amenities (hot water, air condition, coffee table, munching snacks,  and free internet) and the staff is very friendly. I immediately got ready as I had to go to Koenig Training Center to meet Center Head for a quick introduction. Koenig Inn Delux Koenig Training Center The training center is within five minutes of distance from the accommodation. I was lead to center head right away and had a very meaningful conversation with Ms Hema regarding my learning goals. She gave me a quick tour of the training center. I was amazed with the numbers of lab rooms they have in the center. The labs are spacious and give the most needed hand’s on experience to the users. I was led to the lab where I was suppose to learn my class the very next day as well I was provided my trainer’s profile. Mystery of Rs 1000 Well, after all this I have still not forgotten why I was provided Rs 1000 when arrived at the airport. When I asked about that I was told that because many students comes from foreign places and they may not have Indian Currency when they land at airport. This was for their immediate consumption till they arrive at the training center. Later on they can get their currency converted to local currency at Koenig Travel Desk. My curiosity was satisfied but I had not expected this answer. I am amazed at the attention to the details. Koenig Travel Desk When I heard about Koenig Travel Desk, I remembered that I have few friends in Delhi and Gurgaon. I had completed all of the formalities so I had reset of the day on my hand. I requested the travel desk if they can arrange a day cab for me so I can visit my friends in Guragon. Within 10 minutes I was on my way to Gurgaon. Telerik India Office Visit What did I do in Guragaon? I met my friends Abhishek Kant, Dhananjay Kumar and Amit Chowdhary. I visited Telerik India office and we had an excellent conversation on various aspects of technology and community. The Telerik India office is very spacious and Abhishek Kant (Telerik India Country Manager) gave us a quick tour of the office. We had an excellent lunch and dinner. One thing is for sure – the day was well spent. Pinal Dave, Dhananjay Kumar and Abhishek Kant Later evening I returned to my accommodation and decided to read up a few of the topics which I was going to learn next day. In tomorrow’s blog post I will discuss about my learning experience. Reference: Pinal Dave (http://blog.sqlauthority.com) Filed under: PostADay, SQL, SQL Authority, SQL Query, SQL Server, SQL Tips and Tricks, SQL Training, T SQL, Technology

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• Workaround for datadude deployment bug - NullReferenceException

  - by jamiet

  I have come across a bug in Visual Studio 2010 Database Projects (aka datadude aka DPro aka Visual Studio Database Development Tools aka Visual Studio Team Edition for Database Professionals aka Juneau aka SQL Server Data Tools) that other people may encounter so, for the purposes of googling, I'm writing this blog post about it. Through my own googling I discovered that a Connect bug had already been raised about it (VS2010 Database project deploy - “SqlDeployTask” task failed unexpectedly, NullReferenceException), and coincidentally enough it was raised by my former colleague Tom Hunter (whom I have mentioned here before as the superhuman Tom Hunter) although it has not (at this time) received a reply from Microsoft. Tom provided a repro, namely that this syntactically valid function definition: CREATE FUNCTION [dbo].[Function1]()RETURNS TABLEASRETURN (    WITH cte AS (    SELECT 1 AS [c1]    FROM [$(Database3)].[dbo].[Table1]   )   SELECT 1 AS [c1]   FROM cte) would produce this nasty unhelpful error upon deployment: C:\Program Files (x86)\MSBuild\Microsoft\VisualStudio\v10.0\TeamData\Microsoft.Data.Schema.TSqlTasks.targets(120,5): Error MSB4018: The "SqlDeployTask" task failed unexpectedly.System.NullReferenceException: Object reference not set to an instance of an object.   at Microsoft.Data.Schema.Sql.SchemaModel.SqlModelComparerBase.VariableSubstitution(SqlScriptProperty propertyValue, IDictionary`2 variables, Boolean& isChanged)   at Microsoft.Data.Schema.Sql.SchemaModel.SqlModelComparerBase.ArePropertiesEqual(IModelElement source, IModelElement target, ModelPropertyClass propertyClass, ModelComparerConfiguration configuration)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareProperties(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, ModelComparisonChangeDefinition changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareElementsWithoutCompareName(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, Boolean parentExplicitlyIncluded, Boolean compareElementOnly, ModelComparisonResult result, ModelComparisonChangeDefinition changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareElementsWithSameType(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, ModelComparisonResult result, Boolean ignoreComparingName, Boolean parentExplicitlyIncluded, Boolean compareElementOnly, Boolean compareFromRootElement, ModelComparisonChangeDefinition& changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareChildren(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, Boolean parentExplicitlyIncluded, Boolean compareParentElementOnly, ModelComparisonResult result, ModelComparisonChangeDefinition changes, Boolean isComposing)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareElementsWithoutCompareName(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, Boolean parentExplicitlyIncluded, Boolean compareElementOnly, ModelComparisonResult result, ModelComparisonChangeDefinition changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareElementsWithSameType(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, ModelComparisonResult result, Boolean ignoreComparingName, Boolean parentExplicitlyIncluded, Boolean compareElementOnly, Boolean compareFromRootElement, ModelComparisonChangeDefinition& changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareChildren(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, Boolean parentExplicitlyIncluded, Boolean compareParentElementOnly, ModelComparisonResult result, ModelComparisonChangeDefinition changes, Boolean isComposing)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareElementsWithoutCompareName(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, Boolean parentExplicitlyIncluded, Boolean compareElementOnly, ModelComparisonResult result, ModelComparisonChangeDefinition changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareElementsWithSameType(IModelElement sourceElement, IModelElement targetElement, ModelComparerConfiguration configuration, ModelComparisonResult result, Boolean ignoreComparingName, Boolean parentExplicitlyIncluded, Boolean compareElementOnly, Boolean compareFromRootElement, ModelComparisonChangeDefinition& changes)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareAllElementsForOneType(ModelElementClass type, ModelComparerConfiguration configuration, ModelComparisonResult result, Boolean compareOrphanedElements)   at Microsoft.Data.Schema.SchemaModel.ModelComparer.CompareStore(ModelStore source, ModelStore target, ModelComparerConfiguration configuration)   at Microsoft.Data.Schema.Build.SchemaDeployment.CompareModels()   at Microsoft.Data.Schema.Build.SchemaDeployment.PrepareBuildPlan()   at Microsoft.Data.Schema.Build.SchemaDeployment.Execute(Boolean executeDeployment)   at Microsoft.Data.Schema.Build.SchemaDeployment.Execute()   at Microsoft.Data.Schema.Tasks.DBDeployTask.Execute()   at Microsoft.Build.BackEnd.TaskExecutionHost.Microsoft.Build.BackEnd.ITaskExecutionHost.Execute()   at Microsoft.Build.BackEnd.TaskBuilder.ExecuteInstantiatedTask(ITaskExecutionHost taskExecutionHost, TaskLoggingContext taskLoggingContext, TaskHost taskHost, ItemBucket bucket, TaskExecutionMode howToExecuteTask, Boolean& taskResult)   Done executing task "SqlDeployTask" -- FAILED.  Done building target "DspDeploy" in project "Lloyds.UKTax.DB.UKtax.dbproj" -- FAILED. Done executing task "CallTarget" -- FAILED.Done building target "DBDeploy" in project It turns out there are a certain set of circumstances that need to be met for this error to occur: The object being deployed is an inline function  (may also exist for multistatement and scalar functions - I haven't tested that) That object includes SQLCMD variable references The object has already been deployed successfully Just to reiterate that last bullet point, the error does not occur when you deploy the function for the first time, only on the subsequent deployment.   Luckily I have a direct line into a guy on the development team so I fired off an email on Friday evening and today (Monday) I received a reply back telling me that there is a simple fix, one simply has to remove the parentheses that wrap the SQL statement. So, in the case of Tom's repro, the function definition simpy has to be changed to: CREATE FUNCTION [dbo].[Function1]()RETURNS TABLEASRETURN --(    WITH cte AS (    SELECT 1 AS [c1]    FROM [$(Database3)].[dbo].[Table1]   )   SELECT 1 AS [c1]   FROM cte--) I have commented out the offending parentheses rather than removing them just to emphasize the point. Thereafter the function will deploy fine. I tested this out on my own project this morning and can confirm that this fix does indeed work.   I have been told that the bug CAN be reproduced in the Release Candidate (RC) 0 build of SQL Server Data Tools in SQL Server 2010 so am hoping that a fix makes it in for the Release-To-Manufacturing (RTM) build. Hope this helps @jamiet

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• WP7 “Phantom Data” Source Possibly Revealed?

  - by Bil Simser

  Recently there’s been rumours floating around regarding “phantom” Windows Phone 7 data being magically sent and received on the latest WP7 phones. The news has mostly been floating around twitter so I didn’t pay it much attention. The BBC Technology News picked it up so I thought I would look more into it myself seeing that we have WP7 phones and maybe there was some truth to all this (and more importantly what was the cause). Full disclosure. I don’t have a lot of data points around this. This is from looking at a few phone logs, changing the configuration and looking back again after the change. I haven’t done a clean baseline test nor have I done testing with hundreds of phones. I leave the experience up to the reader to decide. So I went spelunking into the phone logs to see what was up. Most providers will show you data usage, at least on a daily basis. I lucked out with the provider and plan in that they provide hourly breakdowns. Here’s a snapshot from my usage throughout one night. Timestamp Data Usage 12:38:30 AM 2098 Kilobytes 1:30:30 AM 2 Kilobytes 2:38:30 AM 7118 Kilobytes 3:38:30 AM 6622 Kilobytes 4:38:30 AM 76 Kilobytes 5:38:30 AM 29 Kilobytes 6:38:30 AM 19 Kilobytes 7:38:30 AM 20 Kilobytes So a few observations from this data: Data seems to be collected on a regular basis. Looking at some other people phone logs, the times vary but it’s always hourly. There’s not a tremendous amount of data here (about 16 megabytes) but it seems like a lot for 7 hours The phone was connected to my home Wifi during this period Nothing was running and the phone was in a locked state Like I said, not a lot of data but it adds up. 16MB for 7 hours = about 50MB in a 24 hour period. That’s just plain old data being collected (somewhere, somehow) and not actual usage (Marketplace, Email, Browsing, etc.). Besides, when connected to a WiFi network you shouldn’t be charged data usage from your phone company (in theory, YMMV). After reviewing the logs I made a theory that the only thing that could possibly be sending data is the Feedback feature. With no other apps running under lock, what else could it be? In Windows 7 under your Settings the last option is Feedback. This sends feedback to Microsoft to “help improve Windows Phone”. On this page you have three options: Send feedback and use my cellular data connection Send feedback and (presumably) use my WiFi connection Don’t send feedback Knowing what I know about Microsoft, they do use the feedback data. For example some of the placement and inclusion of features in Office 2007 was based on that Feedback data that Office sends (assuming you had opted in). However in the Privacy Statement (it’s long but a good read at least once in your life), the Phone manual, and every other source I could look at there is no information about how much data it’s planning to send, just that it’s sending some data and that “some data charges with your carrier may apply”. Looking back at the logs, I have to wonder. 6MB at 3:30 and *then* 7MB the next hour. That’s a lot of information. And it adds up. 50MB in a 24 hour period X 30 days puts most people over a normal 1GB plan. And frankly why am I paying for a data plan only to have 80% of it chewed up by Microsoft, with no real benefit to me. If they included porn in the 50mb daily transfer I’d be okay with this, but I don’t see any new movies on my phone. So I turned it off. Set Feedback to disabled and wait. I waited. And waited. And generally didn’t use the phone if I could. The next day I went back to look at the data usage logs from the time period after turning the feedback mechanism off. Here are the results. Timestamp Data Usage 1:19:48 PM 0 Kilobytes 2:19:48 PM 0 Kilobytes 3:19:48 PM 0 Kilobytes 4:19:48 PM 678 Kilobytes (took a phone call) 5:19:48 PM 82 Kilobytes 6:19:48 PM 88 Kilobytes 7:20:30 PM 86 Kilobytes (guess they changed their reporting time) 8:20:30 PM 86 Kilobytes 9:20:30 PM 66 Kilobytes 10:20:30 PM 67 Kilobytes 11:20:30 PM 49 Kilobytes 12:20:30 AM 32 Kilobytes 1:20:30 AM 38 Kilobytes 2:20:31 AM 18 Kilobytes 3:20:31 AM 27 Kilobytes 4:20:31 AM 86 Kilobytes 5:20:31 AM 53 Kilobytes 6:20:31 AM 22 Kilobytes 7:22:15 AM 30 Kilobytes (another reporting time change) 8:22:15 AM 29 Kilobytes 9:22:15 AM 74 Kilobytes 10:22:15 AM 154 Kilobytes (phone call) 11:22:15 AM 12 Kilobytes 12:13:27 PM 49 Kilobytes 1:13:27 PM 197 Kilobytes (phone call) Quite a *drastic* change from what Feedback was turned on. I mean for a 24 hour period (sans 3 phone calls) I consumed about 1MB. Still quite a bit of transfer going on but at least it amounts to 30MB per month, not 30MB per day! Like I said this observation is neither scientific or conclusive. You decide what to do but frankly until Microsoft makes this data transfer exempt from your data plan (like that will happen) I would just turn Feedback off. YMMV.

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