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  • PASS Summit 2011 &ndash; Part III

    - by Tara Kizer
    Well we’re about a month past PASS Summit 2011, and yet I haven’t finished blogging my notes! Between work and home life, I haven’t been able to come up for air in a bit.  Now on to my notes… On Thursday of the PASS Summit 2011, I attended Klaus Aschenbrenner’s (blog|twitter) “Advanced SQL Server 2008 Troubleshooting”, Joe Webb’s (blog|twitter) “SQL Server Locking & Blocking Made Simple”, Kalen Delaney’s (blog|twitter) “What Happened? Exploring the Plan Cache”, and Paul Randal’s (blog|twitter) “More DBA Mythbusters”.  I think my head grew two times in size from the Thursday sessions.  Just WOW! I took a ton of notes in Klaus' session.  He took a deep dive into how to troubleshoot performance problems.  Here is how he goes about solving a performance problem: Start by checking the wait stats DMV System health Memory issues I/O issues I normally start with blocking and then hit the wait stats.  Here’s the wait stat query (Paul Randal’s) that I use when working on a performance problem.  He highlighted a few waits to be aware of such as WRITELOG (indicates IO subsystem problem), SOS_SCHEDULER_YIELD (indicates CPU problem), and PAGEIOLATCH_XX (indicates an IO subsystem problem or a buffer pool problem).  Regarding memory issues, Klaus recommended that as a bare minimum, one should set the “max server memory (MB)” in sp_configure to 2GB or 10% reserved for the OS (whichever comes first).  This is just a starting point though! Regarding I/O issues, Klaus talked about disk partition alignment, which can improve SQL I/O performance by up to 100%.  You should use 64kb for NTFS cluster, and it’s automatic in Windows 2008 R2. Joe’s locking and blocking presentation was a good session to really clear up the fog in my mind about locking.  One takeaway that I had no idea could be done was that you can set a timeout in T-SQL code view LOCK_TIMEOUT.  If you do this via the application, you should trap error 1222. Kalen’s session went into execution plans.  The minimum size of a plan is 24k.  This adds up fast especially if you have a lot of plans that don’t get reused much.  You can use sys.dm_exec_cached_plans to check how often a plan is being reused by checking the usecounts column.  She said that we can use DBCC FLUSHPROCINDB to clear out the stored procedure cache for a specific database.  I didn’t know we had this available, so this was great to hear.  This will be less intrusive when an emergency comes up where I’ve needed to run DBCC FREEPROCCACHE. Kalen said one should enable “optimize for ad hoc workloads” if you have an adhoc loc.  This stores only a 300-byte stub of the first plan, and if it gets run again, it’ll store the whole thing.  This helps with plan cache bloat.  I have a lot of systems that use prepared statements, and Kalen says we simulate those calls by using sp_executesql.  Cool! Paul did a series of posts last year to debunk various myths and misconceptions around SQL Server.  He continues to debunk things via “DBA Mythbusters”.  You can get a PDF of a bunch of these here.  One of the myths he went over is the number of tempdb data files that you should have.  Back in 2000, the recommendation was to have as many tempdb data files as there are CPU cores on your server.  This no longer holds true due to the numerous cores we have on our servers.  Paul says you should start out with 1/4 to 1/2 the number of cores and work your way up from there.  BUT!  Paul likes what Bob Ward (twitter) says on this topic: 8 or less cores –> set number of files equal to the number of cores Greater than 8 cores –> start with 8 files and increase in blocks of 4 One common myth out there is to set your MAXDOP to 1 for an OLTP workload with high CXPACKET waits.  Instead of that, dig deeper first.  Look for missing indexes, out-of-date statistics, increase the “cost threshold for parallelism” setting, and perhaps set MAXDOP at the query level.  Paul stressed that you should not plan a backup strategy but instead plan a restore strategy.  What are your recoverability requirements?  Once you know that, now plan out your backups. As Paul always does, he talked about DBCC CHECKDB.  He said how fabulous it is.  I didn’t want to interrupt the presentation, so after his session had ended, I asked Paul about the need to run DBCC CHECKDB on your mirror systems.  You could have data corruption occur at the mirror and not at the principal server.  If you aren’t checking for data corruption on your mirror systems, you could be failing over to a corrupt database in the case of a disaster or even a planned failover.  You can’t run DBCC CHECKDB against the mirrored database, but you can run it against a snapshot off the mirrored database.

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  • Are there any non-english programming languages? [closed]

    - by samarudge
    Possible Duplicate: Non-English-based programming languages Not sure if this is the right place to ask this, but I'm going to anyway. Without fail, every programming language I've ever seen, used or heard of has it's keywords based around English. if, else, while, for, query, foreach, image, path, extension, the list goes on, are all based around English words. Are there any languages, or ports of languages that base their core keywords based on non-english words to lower the wall for non-english speaking programmers? This is mostly for intrest (English is my first language so it's no problem for me). Are these languages popular locally (I.E. might a software development house in Germany use a programming language based in German over one based in English).

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  • Where did ULSTraceLog go to in the SharePoint 2010 Logging Database?

    The Logging Database is one of the many new concepts that will make the life of many SharePoint administrators quite a bit more enjoyable. In SharePoint 2007 the Unified Logging System (ULS) logged all of its data to text files, typically found on your SharePoint server in 12\LOGS. We still have that in SharePoint 2010, but besides those text files, ULS can also write the data to a database! The advantages are obvious: easy to query, one central location for all servers in the farm, easy to build...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • The JavaOne 2012 Sunday Technical Keynote

    - by Janice J. Heiss
    At the JavaOne 2012 Sunday Technical Keynote, held at the Masonic Auditorium, Mark Reinhold, Chief Architect, Java Platform Group, stated that they were going to do things a bit differently--"rather than 20 minutes of SE, and 20 minutes of FX, and 20 minutes of EE, we're going to mix it up a little," he said. "For much of it, we're going to be showing a single application, to show off some of the great work that's been done in the last year, and how Java can scale well--from the cloud all the way down to some very small embedded devices, and how JavaFX scales right along with it."Richard Bair and Jasper Potts from the JavaFX team demonstrated a JavaOne schedule builder application with impressive navigation, animation, pop-overs, and transitions. They noted that the application runs seamlessly on either Windows or Macs, running Java 7. They then ran the same application on an Ubuntu Linux machine--"it just works," said Blair.The JavaFX duo next put the recently released JavaFX Scene Builder through its paces -- dragging and dropping various image assets to build the application's UI, then fine tuning a CSS file for the finished look and feel. Among many other new features, in the past six months, JavaFX has released support for H.264 and HTTP live streaming, "so you can get all the real media playing inside your JavaFX application," said Bair. And in their developer preview builds of JavaFX 8, they've now split the rendering thread from the UI thread, to better take advantage of multi-core architectures.Next, Brian Goetz, Java Language Architect, explored language and library features planned for Java SE 8, including Lambda expressions and better parallel libraries. These feature changes both simplify code and free-up libraries to more effectively use parallelism. "It's currently still a lot of work to convert an application from serial to parallel," noted Goetz.Reinhold had previously boasted of Java scaling down to "small embedded devices," so Blair and Potts next ran their schedule builder application on a small embedded PandaBoard system with an OMAP4 chip set. Connected to a touch screen, the embedded board ran the same JavaFX application previously seen on the desktop systems, but now running on Java SE Embedded. (The systems can be seen and tried at four of the nearby JavaOne hotels.) Bob Vandette, Java Embedded Architect, then displayed a $25 Rasberry Pi ARM-based system running Java SE Embedded, noting the even greater need for the platform independence of Java in such highly varied embedded processor spaces. Reinhold and Vandetta discussed Project Jigsaw, the planned modularization of the Java SE platform, and its deferral from the Java 8 release to Java 9. Reinhold demonstrated the promise of Jigsaw by running a modularized demo version of the earlier schedule builder application on the resource constrained Rasberry Pi system--although the demo gods were not smiling down, and the application ultimately crashed.Reinhold urged developers to become involved in the Java 8 development process--getting the weekly builds, trying out their current code, and trying out the new features:http://openjdk.java.net/projects/jdk8http://openjdk.java.net/projects/jdk8/spechttp://jdk8.java.netFrom there, Arun Gupta explored Java EE. The primary themes of Java EE 7, Gupta stated, will be greater productivity, and HTML 5 functionality (WebSocket, JSON, and HTML 5 forms). Part of the planned productivity increase of the release will come from a reduction in writing boilerplate code--through the widespread use of dependency injection in the platform, along with default data sources and default connection factories. Gupta noted the inclusion of JAX-RS in the web profile, the changes and improvements found in JMS 2.0, as well as enhancements to Java EE 7 in terms of JPA 2.1 and EJB 3.2. GlassFish 4 is the reference implementation of Java EE 7, and currently includes WebSocket, JSON, JAX-RS 2.0, JMS 2.0, and more. The final release is targeted for Q2, 2013. Looking forward to Java EE 8, Gupta explored how the platform will provide multi-tenancy for applications, modularity based on Jigsaw, and cloud architecture. Meanwhile, Project Avatar is the group's incubator project for designing an end-to-end framework for building HTML 5 applications. Santiago Pericas-Geertsen joined Gupta to demonstrate their "Angry Bids" auction/live-bid/chat application using many of the enhancements of Java EE 7, along with an Avatar HTML 5 infrastructure, and running on the GlassFish reference implementation.Finally, Gupta covered Project Easel, an advanced tooling capability in NetBeans for HTML5. John Ceccarelli, NetBeans Engineering Director, joined Gupta to demonstrate creating an HTML 5 project from within NetBeans--formatting the project for both desktop and smartphone implementations. Ceccarelli noted that NetBeans 7.3 beta will be released later this week, and will include support for creating such HTML 5 project types. Gupta directed conference attendees to: http://glassfish.org/javaone2012 for everything about Java EE and GlassFish at JavaOne 2012.

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  • Need a generic way to create SEO friendly URL

    - by Fawad Ghafoor as Xainee Khan
    I have searched a lot and implemented many many Regular Expression in my .htaccess file but can not succeed. How do I find a generic way that make my URL SEO friendly? Currently this is in my .htaccess file: RewriteEngine On RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule ^(.*)$ index.php?page=$1 [L,QSA] What I need to do is that I have a URL like this: http://localhost/abc/index.php?page=boats_for_sale I need to change it to http://localhost/abc/boats_for_sale Similarly, I want to hide all query strings in my URL. How would I achieve it?

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  • Extended Events Code Generator v1.001 - A Quick Fix

    - by Adam Machanic
    If you're one of the estimated 3-5 people who've downloaded and are using my XE Code Generator , please note that version 1.000 has a small bug: text data (such as query text) larger than 8000 bytes is truncated. I've fixed this issue and am pleased to present version 1.001, attached to this post. Enjoy, and stay tuned for slightly more interesting enhancements! Share this post: email it! | bookmark it! | digg it! | reddit! | kick it! | live it!...(read more)

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  • Log incoming requests

    - by Maxim Eliseev
    We have Tomcat running on Ubuntu server. It runs a web service, open to the internet. Sometimes it has sudden spike of traffic and goes down. There is nothing unusual in Tomcat access logs. I guess because some of the requests are so 'heavy' that they never finish and hence are not recorded to Tomcat access logs. Is there a way to configure Ubuntu to log incoming requests in the following format (below)? Date, Time, URL (with query string params), IP address (of client) There should be one line per request. Each request should be logged before it is executed. Only incoming requests to ports 80 and 443 should be logged.

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  • Logic to create common Serverlet3 Login

    - by user3696143
    I am using Servlet3 Login to Authenticate User in website I have these Login Website Normal Login(Fill the Sigup form) Facebook Login (From Facebook Id) Twitter Login (From Twitter) And I am already authenticate user by below code HttpServletRequest request = (HttpServletRequest) FacesContext.getCurrentInstance().getExternalContext().getRequest(); request.login(username, password); And it is working fine for Website Login as user gave his/her EMailId and password and it store in DB. Now I modified table and added more columns to save Facebookid in same user table and also password for Facebook login FacebookId work as a Password as well. Same I will do for Twitter But I want the same Servlet3 to authenticate user. How can I achieve it? And also added context.xml file inside META-INF folder <Realm localDataSource="true" debug="99" className="org.apache.catalina.realm.JDBCRealm" connectionName="user" connectionPassword="password" connectionURL="jdbc:mysql://localhost:3306/ ccc" digest="md5" driverName="com.mysql.jdbc.Driver" roleNameCol="role_name" userCredCol="password" userNameCol="email_id" userRoleTable="users_list" userTable="user_list_view" /> Also it is possible to check which query fired by realm entry?

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  • mysql join with multiple values in one column

    - by CYREX
    I need to make a query that creates 3 columns that come from 2 tables which have the following relations: TABLE 1 has Column ID that relates to TABLE 2 with column ID2 In TABLE 1 there is a column called user In TABLE 2 there is a column called names There can be 1 unique user but there can be many names associated to that user. If i do the following i get all data BUT the user column repeats itself for each name it has associated. What i want is for use to appear unique but the names columns appear with all the names associated to the user column but separated by commas, like the following: select user,names from TABLE1 left join TABLE2 on TABLE1.id = TABLE2.id This will show the users repeated everytime a name appears for that user. what i want is to appear like this: USER - NAMES cyrex - pedrox, rambo, zelda homeboy - carmen, carlos, tom, sandra jerry - seinfeld, christine ninja - soloboy etc....

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  • High Jinks, Hi Jacks, Exceptional DBA Awards and PASS

    - by Rodney
    The countdown to PASS has counted down.  The day after tomorrow I will board a plane, like many others, on my way for the 4th year in a row to SQL PASS Summit.  The anticipation has been excruciating but luckily I have this little thing called a day job as a DBA that has kept me busy and not thinking too much about the event. Well that is not exactly true since my beautiful wife works for PASS so we get to talk about SQL from the time we wake up until late in the evening. I would not have it any other way and I feel very fortunate to be a part of this great event and to have been chosen as the Exceptional DBA Award judge also for the 4th year in a row.  This year, I will have been again tasked with presenting the award to the winner, Mr. Jeff Moden and it will be a true honor to meet him in person as I have read many of his articles on SSC and have attended his session at PASS previously.  The speech is all ready but one item remains, which will be a surprise to all who attend the party on Tuesday night in Seattle (see links below).  Let's face it, Exceptional DBAs everywhere work very hard protecting our data stores, tuning queries, mentoring, saving money, installing clusters, etc and once in a while there is time to be exceptionally non-professional and have a bit of fun. Once incident that happened this year that falls under the High Jinks category was when my network admin asked if I could Telnet into a SQL instance and see if I could make the connection through the firewall that he had just configured. I was able to establish a connection on port 1433 and it occurred to me that it would be very interesting if I could actually run T-SQL queries via a Telnet session much like you might do with an SMTP server. With that thought, I proceeded to demonstrate this could be possible by convincing my senior DBA Shawn McGehee that I was able to do so. At first he did not believe me. It shook his world view.  It was inconceivable.  What I had done, behind the scenes, of course, was to copy and rename SQLCMD.exe to Telnet.exe and used it to connect and run a simple, "Select * from sys.databases" on the SQL instance. I think if it had been anyone other than Shawn I could have extended this ruse indefinitely but he caught on within 30 seconds. It was a fun thirty seconds though. On the High Jacks side of the house, which is really merged to be SQL HACKS, I finally, after several years of struggling with how to connect to an untrusted domain like in a DMZ with a windows account in SSMS, I stumbled upon a solution that does away with the requirement to use SQL Authentication.  While "Runas" is a great command to use to run an application with a higher privileged account, I had not previously been able to figure out how to connect to the remote domain with SSMS and "Runsas". It never connected and caused a login failure every time for the remote windows domain account. Then I ran across an option for "Runas",   "/netonly".  This option postpones the login until a connection is made and only then passes the remote login you supply when you first launch SSMS with the "Runas" command. So a typical shortcut would look like: "C:\Windows\System32\runas.exe /netonly /user:remotedomain.com\rodlandrum "C:\Program Files\Microsoft SQL Server\100\Tools\Binn\VSShell\Common7\IDE\Ssms.exe" You will want to make sure the passwords are synced between the two domains, your local domain and the remote domain, otherwise you may have account lockout issues, but I have found in weeks of testing this is a stable solution. Now it is time to get ready to head for Seattle. Please, if you see me (@SQLBeat) or my wife (@Karlakay22) please run up and high five me (wait..High Jinks.High Jacks.High Fives.Need to change the title) or give me a big bear hug if you are strong enough to lift me off the ground. And if you do actually do that, I will think you are awesome and will not embarrass you by crying out for help or complaining of a broken back or sciatic nerve damage. And now the links to others who have all of the details. First, for the MVP Deep Dives 2, of which, like John, I was lucky enough to be able to participate in this year. http://www.simple-talk.com/community/blogs/johnm/archive/2011/09/29/103577.aspx And the details of the SSC party where the Exceptional DBA of 2011, Jeff Moden, will be awarded. http://www.simple-talk.com/community/blogs/rebecca_amos/archive/2011/10/05/103661.aspx   Cheers! Rodney

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  • Removing date from Google SERP

    - by Tom Gullen
    We are going through our site analysing the SEO. I find that sometimes on a google results page, some results show a date, others don't. Example (from same query): I prefer the result not to have the date in it, as 20 Oct 2009 probably has an adverse effect on the clickability of the result. Is this Google putting it in? Or the page itself? Or a combination of both (IE, if over a certain age, it includes date). The two URLs are: http://www.scirra.com/forum/perlin-noise-plugin_topic38498.html http://www.scirra.com/forum/dungeon-maze-generator_topic40611.html Any way to remove the dates? I'm thinking, if the age of the thread is 4 months don't display the date on the page, then Google might not find a date reference for it?

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  • Add your recent Tweets to your web site.

    Twitter continues to gain in popularity, in part because it offers a rich and easy to use query API. Just for fun I made an ASP.NET Web Forms User Control to Display some recent Tweets on a web page. The tweets are displayed in a ListView as follows. Code Snippet <%@ Control Language="C#" AutoEventWireup="true" CodeBehind="MyTweets.ascx.cs" Inherits="NETOOP.Controls.MyTweets" %> <%@ OutputCache Duration="3600" VaryByParam="None"...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Move Background in AndEngine for a Racing Game

    - by Nathiya
    I am new to game development and AndEngine. I have small query about racing game. I am going to develop a bike racing game. For bike racing game we will move the background or the player. I am tried with andengine autoparallax background. But I didn't got the correct answer. I need to do a background like these screenshots in SpeedMoto. Can anyone help me to set the background.

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  • UML Class diagrams with Java packages?

    - by loosebruce
    I am trying to model in UML 2.0 a Java servlet application that has three classes Servlet class; essentially a main class that acts as the controller DatabaseLogic; contains methods for database operations XMLBuilder; builds an XML from a query result string The classes use a variety of packages from the Java library. I am unsure how to model this in UML Do I have to create a package and show which libraries are used for each individual class or can I just have one large package in the diagram with all the libraries showing which classes have dependencies on which. As per this diagram This is my first time working with java properly (im a C++ guy) Apart from being a bit messy , is this a correct UML representation of the system I described? Does a Package in UML mean the same as a Package in Java?

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  • Sample Code and Slides from DevConnection Germany

    - by Stephen Walther
    Thank you everyone who came to my three talks this week at DevConnections Germany!  I really enjoyed my time in Karlsruhe. Here are the slides and sample code for the three talks:   jQuery Templates In this talk, I discuss how you can take advantage of jQuery templates when building both ASP.NET Web Forms and ASP.NET MVC applications. I demonstrate several advanced features of templates such as wrapped templates and remote templates. Download the slides Download the code   HTML5 In this talk, I discuss the features of HTML5 which matter most when building database-driven web applications. I demonstrate WebSockets, Web Workers, Web Storage, IndexedDB, and Offline Web Applications. Download the slides Download the code   jQuery + OData In this talk, I demonstrate how you can build entire web applications by taking advantage of jQuery and OData. I demonstrate how you can use jQuery and OData to both query and update database data. I also discuss two approaches for supporting validation. Download the slides Download the code

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  • TFS: Work Items values from External Databases

    - by javarg
    A common question in TFS forums is how to populate list items from external sources in Work Items. Well, there is not a specific functionality to integrate Work Items with external databases or systems when designing them. Actually, you will need to associate your Work Items fields with Global Lists and then have some automated process update this global list regularly. Download this ImportGlobalList.zip file. I’ve put together a simple class (TfsGlobalList) that you can use to update global list items from a .NET application. You could for example, create a simple Console App and schedule it using Windows Scheduler. This App would query a database and then update a TFS Global List using the provided code. Note: the provided code must be run under an account with modify Global List permissions in TFS. Note: remember to refresh Team Explorer in order to see updates in Work Item field values. Enjoy!  

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  • Which kind of public sitemap should I build for a search based navigation site

    - by Noam
    I have a search based navigation web-site. Each query has filters as well as sort-by. The search results point to end-pages inside the site. Each of those pages has many outlinks to other end-pages. Currently I have a XML sitemap which directs crawlers to all the end pages. I'm trying to add a silo sitemap directory to improve SEO. Assuming this is the right direction I have a couple of options: end pages sorted alphabetically. Pages by major search filters, and then divide alphabetically. Pages for every filter and cross option between them and the sort-by. Which would you recommend and why? NOTE: I'm not referring to a XML sitemap.

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  • Shows how to use AutocompleteExtender to populate subjects and databind quotations via Entity Framew

    This article will focus on a database of famous quotations that I"ve pared down to a downloadable size for a demo, and how to wire up the AJAX Toolkit autocomplete extender to a textbox that is used to typeahead a Subject. When the ClientItemSelected event fires, the Display button Click is invoked, and this causes an EF query to display the matching quotes in a DataList.  read moreBy Peter BrombergDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • Shows how to use AutocompleteExtender to populate subjects and databind quotations via Entity Framew

    This article will focus on a database of famous quotations that I"ve pared down to a downloadable size for a demo, and how to wire up the AJAX Toolkit autocomplete extender to a textbox that is used to typeahead a Subject. When the ClientItemSelected event fires, the Display button Click is invoked, and this causes an EF query to display the matching quotes in a DataList.  read moreBy Peter BrombergDid you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • RightNow CX @ OpenWorld: What to Experience

    - by Tony Berk
    We want to welcome our RightNow CX customers to Oracle OpenWorld next week. Get ready for a great week and a whole new experience! For a high level overview of what is going on during the week, please review these previous posts: Is There a Cloud Over OpenWorld? and What to "CRM" in San Francisco? CRM Highlights for OpenWorld '12. Also, don't forget you can add on the Customer Experience Summit @ OpenWorld to make your week even more complete and get involved with the Experience Revolution! Below is a highlight of only some of the RightNow related sessions at OpenWorld. Please use OpenWorld Schedule Builder or check the OpenWorld Content Catalog for all of the session details and any time or location changes. Tip: Pre-enrolled session registrants via Schedule Builder are allowed into the session rooms before anyone else, so Schedule Builder will guarantee you a seat. Many of the sessions below will likely be at capacity. No better way to start off than hearing where Oracle RightNow is going! Oracle RightNow CX Cloud Service Vision and Roadmap (CON9764) - Oct 1, 10:45 AM. Oracle RightNow CX Cloud Service combines Web, social, and contact center experiences for a unified, cross-channel service solution in the cloud, enabling organizations to increase sales and adoption, build trust, strengthen relationships, and reduce costs and effort. Come to this session to hear from David Vap and his team of Oracle experts about where the product is going and how Oracle is committed to accelerating the pace of innovation and value to its customers. Interested in the Cloud and want to know why some leading CIOs are moving to the cloud? You can hear first hand from CIOs from Emerson, Intuit and Overstock.com: CIOs and Governance in the Cloud (CON9767) - Oct 3, 11:45 AM.   And of course there are a number of sessions that drill down into more specific areas. Here are just a few: Deliver Outstanding Customer Experiences: Oracle RightNow Dynamic Agent Desktop Cloud Service (CON9771) - Oct 1, 4:45 PM. This session covers how companies have delivered exceptional customer experiences and how the Oracle RightNow Dynamic Agent Desktop Cloud Service roadmap will evolve in the future. The Oracle RightNow Contact Center Experience suite includes incident management, knowledge, guided processes, and other service capabilities to unify the customer experience across channels. Come learn about the powerful tools that enable even your junior agents to consistently provide outstanding service across all customer interaction channels. Self-Service in the Age of Data Intimacy (CON11516) - Oct 1, 3:15. Even though businesses are generating more and more data around their relationships and interactions with customers, very little of the information a business generates ends up available to the contact center and even less is made available to the online service experience. The generic one-size-fits-all approach that typifies most online service experiences ultimately fails to address all user needs, and that failure ultimately leads to the continued use of high-cost agent-assisted channels for low-value interactions. This session introduces Oracle RightNow Web Experience’s Virtual Assistant and discusses how you can deliver rich, engaging, highly personalized experiences with the quality of agent-assisted service at a much lower cost. Improve Chat Experiences: Best Practices for Chat Pilots and Deployments (CON11517) - Oct 1, 4:45 PM. Today’s organizations are challenged to grow revenue and retain customers with fewer resources, and many have turned to chat as an approach to improving the customer experience, increasing sales conversions, and reducing costs at the same time. From setting goals and metrics and training staff to customizing and tuning the solution, this session provides best practices and lessons learned from a broad set of implementations to help you get the most out of your chat solution. Differentiated Experience with Web Service (CON9770) - Oct 2, 1:15 PM. A reputation for excellent customer service can differentiate your brand and drive revenue. In this session, learn how to develop that reputation by transforming your online self-service into a highly interactive, branded customer experience. See live examples of how Oracle RightNow Web Experience has helped customers deliver on their Web service strategies. Unifying the Agent’s Engagement Console (CON11518) - Oct 2, 1:15 PM. Does your customer experience suffer because your agents are toggling between multiple tools? Do your agent productivity and morale suffer as well? Come to this session to learn how Oracle RightNow CX Cloud Service seamlessly unifies these disparate systems into a single engagement console. Regardless of channel, powerful adaptive tools consistently guide agents across contextually aware personalized workflows. Great agent experiences drive great customer experiences. Oracle RightNow CX Cloud Service and the Oracle Customer Experience Portfolio (CON9775) - Oct 3, 10:15 AM. This session covers how Oracle’s integrated suite of customer experience (CX) products fits with the Oracle CX portfolio of products (Oracle Fusion Customer Relationship Management; the Oracle ATG, Oracle Endeca, and Oracle Knowledge product families; and Oracle Business Intelligence) to increase revenues, strengthen customer relationships, and reduce costs across the entire end-to-end customer lifecycle for companies that sell to consumers and those that sell to businesses. Greater Insights from Customer Engagements (CON9773) Oct 4, 12:45 PM. In this session, hear how to leverage service interaction insights, customer feedback, and segmented service engagements to improve the customer experience. Discover how customers, such as J&P Cycles, learn and take action based on business insights gained through their customer engagements. Again, these are just some of the sessions, so check out the Content Catalog for details on Knowledge Management, Customization, Integration and more in the Oracle Develop stream for Customer Experience. Be sure to visit the Oracle DEMOgrounds in the Moscone West Exhibit Hall. If this is your first OpenWorld, welcome! If you are returning, hi again and enjoy!

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  • The Fantastic 4 Meets the Moleman, Parts 1 and 2 [Classic Radio Show from 1975]

    - by Asian Angel
    Are you ready for a Marvel super hero blast from the past? Then sit back and get ready to enjoy twenty-two minutes of classic radio show goodness from 1975 as the Fantastic 4 meets the Moleman! Special Note: Bill Murray plays the part of the Human Torch in this two part episode. You can enjoy more of these classic Fantastic 4 radio episodes by visiting the videos search query page linked below: Fantastic 4 Radio Shows – MrWaltherppk1 [YouTube] HTG Explains: What Is Windows RT and What Does It Mean To Me? HTG Explains: How Windows 8′s Secure Boot Feature Works & What It Means for Linux Hack Your Kindle for Easy Font Customization

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  • Always disable the 8.3 name creation on Windows before installing WebCenter Content or WebLogic Server

    - by Kevin Smith
    You should always disable the 8.3 name creation feature when installing WebCenter Content on a Windows platform. The installs will normally work without it disabled, but you will find the weird 8.3 file and directory names in all the config files. Disabling it can also improve performance. On Windows XP and Windows Server 2003 and above you can do it with this command: fsutil.exe behavior set disable8dot3 1 To make sure it is disabled you can run this command to check: fsutil.exe behavior query disable8dot3 If the 8.3 file name creation is disabled you will see the following output from the command: The registry state of NtfsDisable8dot3NameCreation is 1 (Disable 8dot3 name creation on all volumes). Here is a Microsoft note on how to do this on Windows 2000 and Windows NT. How to Disable the 8.3 Name Creation on NTFS Partitions

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  • Why use link classes in oql instead of classes that contain links

    - by Isaac
    itop abstracts its very complex database design with an object query language (oql). For this there are classes definded, like 'Ticket' and 'Server'. Now a Ticket usually is linked to a Server. In my naive way I would give the Ticket class an attribute 'affected_server_list', where I could reference the affected servers. itop does it different: neither Servers nor Tickets know of each other. Instead there is a class 'linkTicketToServer', which provides the link between the two. The first thing I noticed is that it makes oql queries more complex. So I wondered why they designed it this way. One thing that occured to me is that it allows for more flexiblity, in that I can add links without modifying the original classes. Is this allready why one would implement it this way, or are there other reasons for this kind of design?

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  • How do you globally set the default browser using KDE4?

    - by wishi
    Hi! I'm using awesome-wm on Kubuntu 10.10. I like some of the KDE tools... like choqok. Thing is, that within awesome wm it seems to be impossible to set a default browser, because KDE4 settings overwrite the generally desired settings: To illustrate the problem: % xdg-mime query default text/html chromium-browser.desktop And from ~/.kde/share/config/kdeglobals [General] BrowserApplication=firefox.desktop Which does in no way make sense to me. If I set Firefox as default xdg-mime should not have Chrome. In fact I want Firefox. So how do I globally once and for all, across all frameworks, define Firefox as default? Best, Marius p.s.: I should probably mention, that clicking in Choqok starts Konqueror...

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  • How to Set Background for Racing Game

    - by Nathiya
    I am new to game development and AndEngine. I have small query about racing game. I am going to develop a bike racing game. For bike racing game we will move the background or the player. I am tried with andengine autoparallax background. But I didn't got the correct answer. I need to do a background like these screenshots in SpeedMoto. Can anyone help me to set the background.

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