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• New MySQL Cluster 7.3 Previews: Foreign Keys, NoSQL Node.js API and Auto-Tuned Clusters

  - by Mat Keep

  At this weeks MySQL Connect conference, Oracle previewed an exciting new wave of developments for MySQL Cluster, further extending its simplicity and flexibility by expanding the range of use-cases, adding new NoSQL options, and automating configuration. What’s new: Development Release 1: MySQL Cluster 7.3 with Foreign Keys Early Access “Labs” Preview: MySQL Cluster NoSQL API for Node.js Early Access “Labs” Preview: MySQL Cluster GUI-Based Auto-Installer In this blog, I'll introduce you to the features being previewed. Review the blogs listed below for more detail on each of the specific features discussed. Save the date!: A live webinar is scheduled for Thursday 25th October at 0900 Pacific Time / 1600UTC where we will discuss each of these enhancements in more detail. Registration will be open soon and published to the MySQL webinars page MySQL Cluster 7.3: Development Release 1 The first MySQL Cluster 7.3 Development Milestone Release (DMR) previews Foreign Keys, bringing powerful new functionality to MySQL Cluster while eliminating development complexity. Foreign Key support has been one of the most requested enhancements to MySQL Cluster – enabling users to simplify their data models and application logic – while extending the range of use-cases for both custom projects requiring referential integrity and packaged applications, such as eCommerce, CRM, CMS, etc. Implementation The Foreign Key functionality is implemented directly within the MySQL Cluster data nodes, allowing any client API accessing the cluster to benefit from them – whether they are SQL or one of the NoSQL interfaces (Memcached, C++, Java, JPA, HTTP/REST or the new Node.js API - discussed later.) The core referential actions defined in the SQL:2003 standard are implemented: CASCADE RESTRICT NO ACTION SET NULL In addition, the MySQL Cluster implementation supports the online adding and dropping of Foreign Keys, ensuring the Cluster continues to serve both read and write requests during the operation.  This represents a further enhancement to MySQL Cluster's support for on0line schema changes, ie adding and dropping indexes, adding columns, etc.  Read this blog for a demonstration of using Foreign Keys with MySQL Cluster.  Getting Started with MySQL Cluster 7.3 DMR1: Users can download either the source or binary and evaluate the MySQL Cluster 7.3 DMR with Foreign Keys now! (Select the Development Release tab). MySQL Cluster NoSQL API for Node.js Node.js is hot! In a little over 3 years, it has become one of the most popular environments for developing next generation web, cloud, mobile and social applications. Bringing JavaScript from the browser to the server, the design goal of Node.js is to build new real-time applications supporting millions of client connections, serviced by a single CPU core. Making it simple to further extend the flexibility and power of Node.js to the database layer, we are previewing the Node.js Javascript API for MySQL Cluster as an Early Access release, available for download now from http://labs.mysql.com/. Select the following build: MySQL-Cluster-NoSQL-Connector-for-Node-js Alternatively, you can clone the project at the MySQL GitHub page.  Implemented as a module for the V8 engine, the new API provides Node.js with a native, asynchronous JavaScript interface that can be used to both query and receive results sets directly from MySQL Cluster, without transformations to SQL. Figure 1: MySQL Cluster NoSQL API for Node.js enables end-to-end JavaScript development Rather than just presenting a simple interface to the database, the Node.js module integrates the MySQL Cluster native API library directly within the web application itself, enabling developers to seamlessly couple their high performance, distributed applications with a high performance, distributed, persistence layer delivering 99.999% availability. The new Node.js API joins a rich array of NoSQL interfaces available for MySQL Cluster. Whichever API is chosen for an application, SQL and NoSQL can be used concurrently across the same data set, providing the ultimate in developer flexibility.  Get started with MySQL Cluster NoSQL API for Node.js tutorial MySQL Cluster GUI-Based Auto-Installer Compatible with both MySQL Cluster 7.2 and 7.3, the Auto-Installer makes it simple for DevOps teams to quickly configure and provision highly optimized MySQL Cluster deployments – whether on-premise or in the cloud. Implemented with a standard HTML GUI and Python-based web server back-end, the Auto-Installer intelligently configures MySQL Cluster based on application requirements and auto-discovered hardware resources Figure 2: Automated Tuning and Configuration of MySQL Cluster Developed by the same engineering team responsible for the MySQL Cluster database, the installer provides standardized configurations that make it simple, quick and easy to build stable and high performance clustered environments. The auto-installer is previewed as an Early Access release, available for download now from http://labs.mysql.com/, by selecting the MySQL-Cluster-Auto-Installer build. You can read more about getting started with the MySQL Cluster auto-installer here. Watch the YouTube video for a demonstration of using the MySQL Cluster auto-installer Getting Started with MySQL Cluster If you are new to MySQL Cluster, the Getting Started guide will walk you through installing an evaluation cluster on a singe host (these guides reflect MySQL Cluster 7.2, but apply equally well to 7.3 and the Early Access previews). Or use the new MySQL Cluster Auto-Installer! Download the Guide to Scaling Web Databases with MySQL Cluster (to learn more about its architecture, design and ideal use-cases). Post any questions to the MySQL Cluster forum where our Engineering team and the MySQL Cluster community will attempt to assist you. Post any bugs you find to the MySQL bug tracking system (select MySQL Cluster from the Category drop-down menu) And if you have any feedback, please post them to the Comments section here or in the blogs referenced in this article. Summary MySQL Cluster 7.2 is the GA, production-ready release of MySQL Cluster. The first Development Release of MySQL Cluster 7.3 and the Early Access previews give you the opportunity to preview and evaluate future developments in the MySQL Cluster database, and we are very excited to be able to share that with you. Let us know how you get along with MySQL Cluster 7.3, and other features that you want to see in future releases, by using the comments of this blog.

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• Juniper Strategy, LLC is hiring SharePoint Developers&hellip;

  - by Mark Rackley

  Isn’t everybody these days? It seems as though there are definitely more jobs than qualified devs these days, but yes, we are looking for a few good devs to help round out our burgeoning SharePoint team. Juniper Strategy is located in the DC area, however we will consider remote devs for the right fit. This is your chance to get in on the ground floor of a bright company that truly “gets it” when it comes to SharePoint, Project Management, and Information Assurance. We need like-minded people who “get it”, enjoy it, and who are looking for more than just a job. We have government and commercial opportunities as well as our own internal product that has a bright future of its own. Our immediate needs are for SharePoint .NET developers, but feel free to submit your resume for us to keep on file as it looks as though we’ll need several people in the coming months. Please email us your resume and salary requirements to [email protected] Below are our official job postings. Thanks for stopping by, we look forward to  hearing from you. Senior SharePoint .NET Developer Senior developer will focus on design and coding of custom, end-to-end business process solutions within the SharePoint framework. Senior developer with the ability to serve as a senior developer/mentor and manage day-to-day development tasks. Work with business consultants and clients to gather requirements to prepare business functional specifications. Analyze and recommend technical/development alternative paths based on business functional specifications. For selected development path, prepare technical specification and build the solution. Assist project manager with defining development task schedule and level-of-effort. Lead technical solution deployment. Job Requirements Minimum of 7 years experience in agile development, with at least 3 years of SharePoint-related development experience (SPS, SharePoint 2007/2010, WSS2-4). Thorough understanding of and demonstrated experience in development under the SharePoint Object Model, with focus on the WSS 3.0 foundation (MOSS 2007 Standard/Enterprise, Project Server 2007). Experience with using multiple data sources/repositories for database CRUD activities, including relational databases, SAP, Oracle e-Business. Experience with designing and deploying performance-based solutions in SharePoint for business processes that involve a very large number of records. Experience designing dynamic dashboards and mashups with data from multiple sources (internal to SharePoint as well as from external sources). Experience designing custom forms to facilitate user data entry, both with and without leveraging Forms Services. Experience building custom web part solutions. Experience with designing custom solutions for processing underlying business logic requirements including, but not limited to, SQL stored procedures, C#/ASP.Net workflows/event handlers (including timer jobs) to support multi-tiered decision trees and associated computations. Ability to create complex solution packages for deployment (e.g., feature-stapled site definitions). Must have impeccable communication skills, both written and verbal. Seeking a "tinkerer"; proactive with a thirst for knowledge (and a sense of humor). A US Citizen is required, and need to be able to pass NAC/E-Verify. An active Secret clearance is preferred. Applicants must pass a skills assessment test. MCP/MCTS or comparable certification preferred. Salary & Travel Negotiable SharePoint Project Lead Define project task schedule, work breakdown structure and level-of-effort. Serve as principal liaison to the customer to manage deliverables and expectations. Day-to-day project and team management, including preparation and maintenance of project plans, budgets, and status reports. Prepare technical briefings and presentation decks, provide briefs to C-level stakeholders. Work with business consultants and clients to gather requirements to prepare business functional specifications. Analyze and recommend technical/development alternative paths based on business functional specifications. The SharePoint Project Lead will be working with SharePoint architects and system owners to perform requirements/gap analysis and develop the underlying functional specifications. Once we have functional specifications as close to "final" as possible, the Project Lead will be responsible for preparation of the associated technical specification/development blueprint, along with assistance in preparing IV&V/test plan materials with support from other team members. This person will also be responsible for day-to-day management of "developers", but is also expected to engage in development directly as needed.  Job Requirements Minimum 8 years of technology project management across the software development life-cycle, with a minimum of 3 years of project management relating specifically to SharePoint (SPS 2003, SharePoint2007/2010) and/or Project Server. Thorough understanding of and demonstrated experience in development under the SharePoint Object Model, with focus on the WSS 3.0 foundation (MOSS 2007 Standard/Enterprise, Project Server 2007). Ability to interact and collaborate effectively with team members and stakeholders of different skill sets, personalities and needs. General "development" skill set required is a fundamental understanding of MOSS 2007 Enterprise, SP1/SP2, from the top-level of skinning to the core of the SharePoint object model. Impeccable communication skills, both written and verbal, and a sense of humor are required. The projects will require being at a client site at least 50% of the time in Washington DC (NW DC) and Maryland (near Suitland). A US Citizen is required, and need to be able to pass NAC/E-Verify. An active Secret clearance is preferred. PMP certification, PgMP preferred. Salary & Travel Negotiable

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• NTFS Issues in Windows 7 and 2008 R2 - 'Is it a Bug?'

  - by renewieldraaijer

  I have been using the various versions of the Microsoft Windows product line since NT4 and I really thought I knew the ins and outs about the NTFS filesystem by now. There were always a few rules of thumb to understand what happens if you move data around. These rules were: "If you copy data, the copied data will inherit the permissions of the location it is being copied to. The same goes for moving data between disk partitions. Only when you move data within the same partition, the permissions are kept."  Recently I was asked to assist in troubleshooting some NTFS related issues. This forced me to have another good look at this theory. To my surprise I found out that this theory does not completely stand anymore. Apparently some things have changed since the release of Windows Vista / Windows 2008. Since the release of these Operating Systems, a move within the same disk partition results in the data inheriting the permissions of the location it is being copied into. A major change in the NTFS filesystem you would think!  Not quite! The above only counts when the move operation is being performed by using Windows Explorer. A move by using the 'move' command from within a cmd prompt for example, retains the NTFS permissions, just like before in Windows XP and older systems. Conclusion: The Windows Explorer is responsible for changing the ACL's of the moved data. This is a remarkable change, but if you follow this theory, the resulting ACL after a move operation is still predictable.  We could say that since Windows Vista and Windows 2008, a new rule set applies: "If you copy data, the copied data will inherit the permissions of the location it is being copied to. Same goes for moving data between disk partitions and within disk partitions. Only when you move data within the same partition by using something else than the Windows Explorer, the permissions are kept." The above behavior should be unchanged in Windows 7 / Windows 2008 R2, compared to Windows Vista / 2008. But somehow the NTFS permissions are not so predictable in Windows 7 and Windows 2008 R2. Moving data within the same disk partition the one time results in the permissions being kept and the next time results in inherited permissions from the destination location. I will try to demonstrate this in a few examples: Example 1 (Incorrect behavior): Consider two folders, 'Folder A' and 'Folder B' with the following permissions configured.                    Now we create the test file 'test file 1.txt' in 'Folder A' and afterwards move this file to 'Folder B' using Windows Explorer.                       According to the new theory, the file should inherit the permissions of 'Folder B' and therefore 'Group B' should appear in the ACL of 'test file 1.txt'. In the screenshot below the resulting permissions are displayed. The permissions from the originating location are kept, while the permissions of 'Folder B' should be inherited.                   Example 2 (Correct behavior): Again, consider the same two folders. This time we make a small modification to the ACL of 'Folder A'. We add 'Group C' to the ACL and again we create a file in 'Folder A' which we name 'test file 2.txt'.                    Next, we move 'test file 2.txt' to 'Folder B'.                       Again, we check the permissions of 'test file 2.txt' at the target location. We can now see that the permissions are inherited. This is what should be happening, and can be considered 'correct behavior' for Windows Vista / 2008 / 7 / 2008 R2. It remains uncertain why this behavior is so inconsistent. At this time, this is under investigation with Microsoft Support. The investigation has been going for the last two weeks and it is beginning to look like there is no rational reason for this, other than a bug in the Windows Explorer in Windows 7 and 2008 R2. As soon as there is any certainty on this, I will note it here in this blog.                   The examples above are harmless tests, by using my own laptop. If you would create the same set of folders and groups, and configure exactly the same permissions, you will see exactly the same behavior. Be sure to use Windows 7 or Windows 2008 R2.   Initially the problem arose at a customer site where move operations on data on the fileserver by users would result in unpredictable results. This resulted in the wrong set of people having àccess permissions on data that they should not have permissions to. Off course this is something we want to prevent at all costs.   I have also done several tests with move operations by using the move command in a cmd prompt. This way the behavior is always consistent. The inconsistent behavior is only exposed when using the Windows Explorer to initiate the move operation, and only when using Windows 7 or Windows 2008 R2 systems. It is evident that this behavior changes when the ACL of a folder has been changed, for example by adding an extra entry. The reason for this remains uncertain though. To be continued…. A dutch version of this post can be found at: http://blogs.platani.nl/?p=612

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• GlassFish Clustering with DCOM on Windows

  - by ByronNevins

  DCOM - Distributed COM, a Microsoft protocol for communicating with Windows machines. Why use DCOM? In GlassFish 3.1 SSH is used as the standard way to run commands on remote nodes for clustering.  It is very difficult for users to get SSH configured properly on Windows.  SSH does not come with Windows so we have to depend on third party tools.  And then the user is forced to install and configure these tools -- which can be tricky. DCOM is available on all supported platforms.  It is built-in to Windows. The idea is to use DCOM to communicate with remote Windows nodes.  This has the huge advantage that the user has to do minimal, if any, configuration on the Windows nodes. Implementation HighlightsTwo open Source Libraries have been added to GlassFish: Jcifs – a SAMBA implementation in Java J-interop – A Java implementation for making DCOM calls to remote Windows computers.   Note that any supported platform can use DCOM to work with Windows nodes -- not just Windows.E.g. you can have a Linux DAS work with Windows remote instances.All existing SSH commands now have a corresponding DCOM command – except for setup-ssh which isn’t needed for DCOM.  validate-dcom is an all new command. New DCOM Commands create-node-dcom delete-node-dcom install-node-dcom list-nodes-dcom ping-node-dcom uninstall-node-dcom update-node-dcom validate-dcom setup-local-dcom (This is only available via Update Center for GlassFish 3.1.2) These commands are in-place in the trunk (4.0).  And in the branch (3.1.2) Windows Configuration Challenges There are an infinite number of possible configurations of Windows if you look at it as a combination of main release, service-pack, special drivers, software, configuration etc.  Later versions of Windows err on the side of tightening security be default.  This means that the Windows host may need to have configuration changes made.These configuration changes mostly need to be made by the user.  setup-local-dcom will assist you in making required changes to the Windows Registry.  See the reference blogs for details. The validate-dcom Command validate-dcom is a crucial command.  It should be run before any other commands.  If it does not run successfully then there is no point in running other commands.The validate-dcom command must be used from a DAS machine to test a different Windows machine.  If  validate-dcom runs successfully you can be confident that all the DCOM commands will work.  Conversely, the opposite is also true:  If validate-dcom fails, then no DCOM commands will work. What validate-dcom does Verify that the remote host is not the local machine. Resolves the remote host name Checks that the remote DCOM port is being listened on (135, 139) Checks that the remote host’s File Sharing is enabled (port 445) It copies a file (a script) to the remote host to verify that SAMBA is working and authorization is correct It runs a script that it copied on-the-fly to the remote host. Tips and Tricks The bread and butter commands that use DCOM are existing commands like create-instance, start-instance etc.   All of the commands that have dcom in their name are for dealing with the actual nodes. The way the software works is to call asadmin.bat on the remote machine and run a command.  This means that you can track these commands easily on the remote machine with the usual tools.  E.g. using AS_LOGFILE, looking at log files, etc.  It’s easy to attach a debugger to the remote asadmin process, “just in time”, if necessary. How to debug the remote commands:Edit the asadmin.bat file that is in the glassfish/bin folder.  Use glassfish/lib/nadmin.bat in GlassFish 4.0+Add these options to the java call:-Xdebug -Xrunjdwp:transport=dt_socket,server=y,suspend=y,address=1234  Now if you run, say start-instance on DAS, you can attach your debugger, at your leisure, to the remote machines port 1234.  It will be running start-local-instance and patiently waiting for you to attach.

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• Meet our 2009 Oracle Graduates in South Africa

  - by anca.rosu

  Focusing on the broader Oracle community, Oracle South Africa initiated its first skills development programme in May 1988. Since its inception the programme has developed and improved and every year more graduates are taken on board. The Oracle Graduate Programme is made up of specific learning paths designed around customer, partner and Oracle specifications and is structured to meet the urgent skills requirements in the Oracle “economy”. The training programmes have a specific duration and incorporate both theoretical and practical application of Oracle product sets. It is aimed at creating: Meaningful employment for graduates; Learning opportunities for individuals within the organization so that career growth opportunities are exploited to the fullest; Capacity building for small enterprises which is aligned to Oracle’s Enterprise Development Programme Meet our five graduates who joined us in December 2008 and have spent over a year with us! Let’s get their initial feedback on the graduate programme and on their assignment to Jordan. Lector   On the Oracle Graduate Programme: “The Oracle Graduate Programme is an experience of a life time. I would not trade it for anything. It’s challenging and rewarding. I am proud and happy to be in an organization like Oracle” On the assignment in Jordan: "Friendly, welcoming people, world class instructors always willing to go the extra mile. What more can you ask for?"   Lungile On the Oracle Graduate Programme: “I joined Oracle as part of the graduate intake for pre-sales in order to develop my skills and knowledge. Working at Oracle has been an overwhelmingly positive experience as it has encouraged me to progress with my personal development. I am hugely grateful. It has been a great challenge and an awesome opportunity.” On the assignment to Jordan: “Going to Jordan was a great opportunity and the experience of a lifetime. The people were very welcoming and friendly. The culture was totally different from ours - the food, the clothes and the weather. It was an amazingly different experience to work from Sunday to Thursday with Friday and Saturday as the weekend.” Thabo On the Oracle Graduate Programme: “Life is an infinite learning path. I truly value growth. I believe for one to grow, one needs to be challenged to your full potential. The Oracle Graduate Programme offers real growth – and so much more.” On the assignment to Jordan: “I was amazed by the cultural differences. I now understood that to be part of the global community, I must embrace our similarities and understand our differences.”   Albeauty On the Oracle Graduate Programme: “Responsibility, dedication, focus and taking initiative … these are the key points I learned from Oracle. It is such an honour to finally be part of the Oracle family. The graduate programme itself was a great experience as I managed to learn how Oracle operates – it has been the highlight of my year. I believe that my hard work will assist in the growth of the company.” On the Jordan assignment: “A memory worth embracing. Going to Jordan was a great opportunity as I learned a lot with respect to integration between different cultures and getting to adapt to all things different. I, along with almost every other graduate, discovered that Oracle is far more than a database company. Now I know there is far more to the ‘Big Red’ name.” Emmanuel On the Oracle Graduate Programme: “The programme gave me invaluable exposure to the ICT sector and also provided an opportunity to travel, network and exchange ideas with others. The formal training helped me to improve my presentation skills and gave me a better understanding of business etiquette and communication.” On the assignment to Jordan: “It was my first trip abroad. It was a great chance to get to know each other. I had the opportunity to share ideas, share personal stuff as a team. We met experts who gave us superb training in Oracle Technologies. It was great.”   If you have any questions related to this article feel free to contact  [email protected].  You can find our job opportunities via http://campus.oracle.com.   Technorati Tags: Oracle community,South Africa,Graduate Programme,Jordan,Technologies

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• Stir Trek: Iron Man Edition Recap and Photos

  - by Brian Jackett

  If you’ve noticed my blogging activity has reduced in frequency and technical content lately it’s primarily due to all of the conferences I’ve been attending, speaking at, or planning in the past few months.  This past Friday myself and six other dedicated individuals put on Stir Trek: Iron Man Edition as the culmination of a few months of hard work.  For those unfamiliar, Stir Trek is a web developer conference that was founded last year as an event to showcase content from Microsoft’s MIX conference and end the day with a private showing of the then just-released Star Trek movie.  This year’s conference expanded from 2 to 4 content tracks and upped the number of tickets from 350 to 600.  Even more amazing was the fact that we had 592 people show up day of the event for the lowest drop-off percentage of any conference I’ve been to before.   Nerd Dinner and Swag Bags     The night before Stir Trek: Iron Man Edition we hosted a nerd dinner at the Polaris Shopping mall food court with about 30 in attendance.  Nerd dinners are a great time to meet others passionate about technology and socialize before the whirlwind of the conference hits.  After the nerd dinner 20+ volunteers headed to the conference location and helped us stuff swag bags.  This in and of itself was a monumental task of putting together 600 swag bags with numerous leaflets, sponsor items, and t-shirts.  A big thanks goes out to all who assisted us that night so that we could finish in just under 2 hours instead of taking all night.  My sleep schedule also thanks you. Morning of Stir Trek     After getting a decent amount of sleep I arrived at Marcus Crosswoods theater at 6am to begin setting up for the day.  Myself and Jody Morgan were in charge of registration so we got tables set up, laid out swag bags, and organized our volunteer crew to assist with checking-in attendees.  Despite having 600+ people registration went fairly smoothly and got the day off to a great start.  I especially appreciated the 3+ cups of coffee from Crimson Cup, a local coffee shop.  For any of you that know me you’ll know that I rarely drink coffee except a few times a year when I really need the energy, so that says a lot about how good their coffee is.   Conference Starts     Once registration was completed the day kicked off with Molly Holzschlag keynoting.  Unfortunately Molly suffered from an ear infection and wasn’t able to fly so she had a virtual keynote and a session later in the day.  I was working behind the scenes on various tasks so I was only able to drop in very briefly on the keynote and rest of the morning sessions.  Throughout the day I tried to grab at least 1 or 2 pics of each presenter.  See my album below for the full set of pics.      For lunch we ordered around 150 pizzas from Mellow Mushroom, a local pizza place (notice the theme of supporting local businesses.)  Early on we were concerned about Mellow Mushroom being able to supply that many pizzas and get them delivered (still hot) to the theater, but they did an excellent job day of the event.  I wish I had gotten some pictures of the old school VW van they delivered the pizza in, but I was just a bit busy running around trying to get theaters ready for lunch.  We had attendees from last year who specifically requested that we have Mellow Mushroom supply lunch this year and I’m glad everything worked out being able to use them again.     During the afternoon I was able to attend a few sessions and hear some great content from various speakers.  It was also nice to just sit down and get off my feet for a bit.  After the last sessions the day concluded with a raffle.  There were a few logistical and technical issues that hampered our ability to smoothly conduct the raffle.  To those of you that agree the raffle wasn’t the smoothest experience I would like to say that the Stir Trek planning committee has already begun meeting to discuss ways of improving the conference for next year.  We are also accepting feedback (both positive and negative) at the following link: click here.  If you don’t wish to use the Joind In site you can also email me directly and I’ll be sure to pass along the feedback.   Iron Man 2 Movie     Last but not least, what Stir Trek event would be complete without the feature movie.  This year’s movie was Iron Man 2.  The theater had some really cool props and promotions (see pic below) for the movie.  I really enjoyed Iron Man 2, but I would recommend brushing up on the Iron Man comics and Marvel’s plans for future movies to understand some of the plot elements that come up.  Also make sure you stay through to the end of the movie credits to see a sneak peak of something special, that’s all I’ll say. Conclusion     Again a big thanks goes out to all of the speakers, sponsors, attendees, movie theater staff, volunteers, and everyone else involved in making this event great.  Also big thanks to my fellow Stir Trek planning committee members: Jeff Blankenburg, Matt Casto, Carey Payette, Jody Morgan, Rick Kierner, and Sarah Dutkiewitcz.  I am grateful for everything I learned while helping plan this event and look forward to being involved again next year.  For those interested we are currently targeting Thor as our movie theme for 2011 and then The Avengers for 2012.  These are tentative based on release dates that could shift as we get closer, but for now look solid.   Photos Pics on Facebook (includes tagging)     Stir Trek: Iron Man Edition photos on Facebook Pics on Live site (higher res)      View Full Album         -Frog Out

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• 7 Reasons for Abandonment in eCommerce and the need for Contextual Support by JP Saunders

  - by Tuula Fai

  Shopper confidence, or more accurately the lack thereof, is the bane of the online retailer. There are a number of questions that influence whether a shopper completes a transaction, and all of those attributes revolve around knowledge. What products are available? What products are on offer? What would be the cost of the transaction? What are my options for delivery? In general, most online businesses do a good job of answering basic questions around the products as the shopper engages in the online journey, navigating the product catalog and working through the checkout process. The needs that are harder to address for the shopper are those that are less concerned with product specifics and more concerned with deciding whether the transaction met their needs and delivered value. A recent study by the Baymard Institute [1] finds that more than 60% of ecommerce site visitors will abandon their shopping cart. The study also identifies seven reasons for abandonment out of the commerce process [2]. Most of those reasons come down to poor usability within the commerce experience. Distractions. External distractions within the shopper’s external environment (TV, Children, Pets, etc.) or distractions on the eCommerce page can drive shopper abandonment. Ideally, the selection and check-out process should be straightforward. One common distraction is to drive the shopper away from the task at hand through pop-ups or re-directs. The shopper engaging with support information in the checkout process should not be directed away from the page to consume support. Though confidence may improve, the distraction also means abandonment may increase. Poor Usability. When the experience gets more complicated, buyer’s remorse can set in. While knowledge drives confidence, a lack of understanding erodes it. Therefore it is important that the commerce process is streamlined. In some cases, the number of clicks to complete a purchase is lengthy and unavoidable. In these situations, it is vital to ensure that the complexity of your experience can be explained with contextual support to avoid abandonment. If you can illustrate the solution to a complex action while the user is engaged in that action and address customer frustrations with your checkout process before they arise, you can decrease abandonment. Fraud. The perception of potential fraud can be enough to deter a buyer. Does your site look credible? Can shoppers trust your brand? Providing answers on the security of your experience and the levels of protection applied to profile information may play as big a role in ensuring the sale, as does the support you provide on the product offerings and purchasing process. Does it fit? If it is a clothing item or oversized furniture item, another common form of abandonment is for the shopper to question whether the item can be worn by the intended user. Providing information on the sizing applied to clothing, physical dimensions, and limitations on delivery/returns of oversized items will also assist the sale. A photo alone of the item will help, as it answers some of those questions, but won’t assuage all customer concerns about sizing and fit. Sometimes the customer doesn’t want to buy. Prospective buyers might be browsing through your catalog to kill time, or just might not have the money to purchase the item! You are unlikely to provide any information in contextual support to increase the likelihood to buy if the shopper already has no intentions of doing so. The customer will still likely abandon. Ensuring that any questions are proactively answered as they browse through your site can only increase their likelihood to return and buy at a future date. Can’t Buy. Errors or complexity at checkout can be another major cause of abandonment. Good contextual support is unlikely to help with severe errors caused by technical issues on your site, but it will have a big impact on customers struggling with complexity in the checkout process and needing a question answered prior to completing the sale. Embedded support within the checkout process to patiently explain how to complete a task will help increase conversion rates. Additional Costs. Tax, shipping and other costs or duties can dramatically increase the cost of the purchase and when unexpected, can increase abandonment, particularly if they can’t be adequately explained. Again, a lack of knowledge erodes confidence in the purchase, and cost concerns in particular, erode the perception of your brand’s trustworthiness. Again, providing information on what costs are additive and why they are being levied can decrease the likelihood that the customer will abandon out of the experience. Knowledge drives confidence and confidence drives conversion. If you’d like to understand best practices in providing contextual customer support in eCommerce to provide your shoppers with confidence, download the Oracle Cloud Service and Oracle Commerce - Contextual Support in Commerce White Paper. This white paper discusses the process of adding customer support, including a suggested process for finding where knowledge has the most influence on your shoppers and practical step-by-step illustrations on how contextual self-service can be added to your online commerce experience. Resources: [1] http://baymard.com/checkout-usability [2] http://baymard.com/blog/cart-abandonment

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• Create a Smoother Period Close

  - by Get Proactive Customer Adoption Team

  Untitled Document Do You Use Oracle E-Business Suite Products Involved in Accounting Period Closes? We understand that closing the periods in your system at the end of an accounting period enables your company to make the right business decisions. We also know this requires prior preparation, good procedures, and quality data. To help you meet that need, Oracle E-Business Suite’s proactive support team developed the Period Close Advisor to help your organization conduct a smooth period close for its Oracle E-Business Suite 12 products. The Period Close Advisor is composed of logical steps you can follow, aligned by the business requirement flow. It will help with an orderly close of the product sub-ledgers before posting to the General Ledger. It combines recommendations and industry best practices with tips from subject matter experts for troubleshooting. You will find patches needed and references to assist you during each phase. Get to know the E-Business Suite Period Close Advisor The Period Close Advisor does more than help the users of Oracle E-Business Suite products close their period. You can use it before and throughout the period to stay on track. Proactively it assists you as you set up your company’s period close process. During the period, it helps evaluate your system’s readiness for initiating the period close procedures and prepare the system for a smooth period close experience. The Period Close Advisor gets you to answers when you have questions and gives you the latest news from us on Oracle E-Business Suite’s period close. The Period Close Advisor is the right place to start. How to Use the E-Business Suite Period Close The Period Close Advisor graphically guides you through your period close. The tabs show you the products (also called applications or sub-ledgers) covered, and the product order required for the processing to handle any dependencies between the products. Users of all the products it covers can benefit from the information it contains. Structure of the Period Close Advisor Clicking on a tab gives you the details for that particular step in the process. This includes an overview, showing how the products fit into the overall period close process, and step-by-step information on each phase needed to complete the period close for the tab. You will also find multimedia training and related resources you can access if you need more information. Once you click on any of the phases, you see guidance for that phase. This can include: Tips from the subject-matter experts—here are examples from a Cash Management specialist: “For organizations with high transaction volumes bank statements should be loaded and reconciled on a daily basis.” “The automatic reconciliation process can be set up to create miscellaneous transactions automatically.” References to useful Knowledge Base documents: Information Centers for the products and features FAQs on functionality Known Issues and patches with both the errors and their solutions How-to documents that explain in detail how to use a feature or complete a process White papers that give overview of a feature, list setup required to use the feature, etc. Links to diagnosticsthat help debug issues you may find in a process Additional information and alerts about a process or reports that can help you prevent issues from surfacing This excerpt from the “Process Transaction” phase for the Receivables product lists documents you’ll find helpful. How to Get Started with the Period Close Advisor The Period Close Advisor is a great resource that can be used both as a proactive tool (while setting up your period end procedures) and as the first document to refer to when you encounter an issue during the period close procedures! As mentioned earlier, the order of the product tabs in the Period Close Advisor gives you the recommended order of closing. The first thing to do is to ensure that you are following the prescribed order for closing the period, if you are using more than one sub-ledger. Next, review the information shared in the Evaluate and Prepare and Process Transactions phases. Make sure that you are following the recommended best practices; you have applied the recommended patches, etc. The Reconcile phase gives you the recommended steps to follow for reconciling a sub-ledger with the General Ledger. Ensure that your reconciliation procedure aligns with those steps. At any stage during the period close processing, if you encounter an issue, you can revisit the Period Close Advisor. Choose the product you have an issue with and then select the phase you are in. You will be able to review information that can help you find a solution to the issue you are facing. Stay Informed Oracle updates the Period Close Advisor as we learn of new issues and information. Bookmark the Oracle E-Business Suite Period Close Advisor [ID 335.1] and keep coming back to it for the latest information on period close

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• Do you know your ADF "grace period?"

  - by Chris Muir

  What does the term "support" mean to you in context of vendors such as Oracle giving your organization support with our products? Over the last few weeks I'm taken a straw poll to discuss this very question with customers, and I've received a wide array of answers much to my surprise (which I've paraphrased): "Support means my staff can access dedicated resources to assist them solve problems" "Support means I can call Oracle at anytime to request assistance" "Support means we can expect fixes and patches to bugs in Oracle software" The last expectation is the one I'd like to focus on in this post, keep it in mind while reading this blog. From Oracle's perspective as we're in the business of support, we in fact offer numerous services which are captured on the table in the following page. As the text under the table indicates, you should consult the relevant Oracle Lifetime Support brochures to understand the length of time Oracle will support Oracle products. As I'm a product manager for ADF that sits under the FMW tree of Oracle products, let's consider ADF in particular. The FMW brochure is found here. On page 8 and 9 you'll see the current "Application Development Framework 11gR1 (11.1.1.x)" and "Application Development Framework 11gR2 (11.1.2)" releases are supported out to 2017 for Extended Support. This timeframe is pretty standard for Oracle's current released products, though as new releases roll in we should see those dates extended. On page 8 of the PDF note the comment at the end of this page that refers to the Oracle Support document 209768.1: For more-detailed information on bug fix and patch release policies, please refer to the “Error Correction Support Policy” on MyOracle Support. This policy document is important as it introduces Oracle's Error Correction Support Policy which addresses "patches and fixes". You can find it attached the previous Oracle Support document 209768.1. Broadly speaking while Oracle does provide "generalized support" up to 2017 for ADF, the Error Correction Support Policy dictates when Oracle will provide "patches and fixes" for Oracle software, and this is where the concept of the "grace period" comes in. As Oracle releases different versions of Oracle software, say 11.1.1.4.0, you are fully supported for patches and fixes for that specific version. However when we release the next version, say 11.1.1.5.0, Oracle provides at minimum of 3 months to a maximum of 1 year "grace period" where we'll continue to provide patches and fixes for the previous version. This gives you time to move from 11.1.1.4.0 to 11.1.1.5.0 without being unsupported for patches and fixes. The last paragraph does generalize as I've attempted to highlight the concept of the grace period rather than the specific dates for any version. For specific ADF and FMW versions and their respective grace periods and when they terminated you must visit Oracle Support Note 1290894.1. I'd like to include a screenshot here of the relevant table from that Oracle Support Note but as it is will be frequently updated it's better I force you to visit that note. Be careful to heed the comment in the note: According to policy, the Grace Period has passed because a newer Patch Set has been released for more than a year. Its important to note that the Lifetime Support Policy and Error Correction Support Policy documents are the single source of truth, subject to change, and will provide exceptions when required. This My Oracle Support document is providing a summary of the Grace Period dates and time lines for planning purposes. So remember to return to the policy document for all definitions, note 1290894.1 is a summary only and not guaranteed to be up to date or correct. A last point from Oracle's perspective. Why doesn't Oracle provide patches and fixes for all releases as long as they're supported? Amongst other reasons, it's a matter of practicality. Consider JDeveloper 10.1.3 released in 2005. JDeveloper 10.1.3 is still currently supported to 2017, but since that version was released there has been just under 20 newer releases of JDeveloper. Now multiply that across all Oracle's products and imagine the number of releases Oracle would have to provide fixes and patches for, and maintain environments to test them, build them, staff to write them and more, it's simple beyond the capabilities of even a large software vendor like Oracle. So the "grace period" restricts that patches and fixes window to something manageable. In conclusion does the concept of the "grace period" matter to you? If you define support as "getting assistance from Oracle" then maybe not. But if patches and fixes are important to you, then you need to understand the "grace period" and operate within the bounds of Oracle's Error Correction Support Policy. Disclaimer: this blog post was written July 2012. Oracle Support policies do change from time to time so the emphasis is on you to double check the facts presented in this blog.

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• Skype support and dead parrot sketches

  - by Greg Low

  We as an industry have a lot to answer for. One thing is the level of support provided for users. Here's the conversation I'm having with Skype right now. It feels like being in a Monty Python skit. I was really hoping that when Microsoft purchased Skype that things might improve. 8:33:44 PM greglowInitial Question/Comment: Subscriptions (Unlimited Country, Unlimited Europe, Unlimited Region, Unlimited World)8:33:44 PM SystemThank you for contacting Skype Customer Support!8:33:49 PM SystemDonna Faye has joined this session!8:33:50 PM SystemConnected with Donna Faye8:33:50 PM SystemThank you for contacting Skype Customer Support!8:33:54 PM SystemPlease hold for the next available Live Support Agent.8:33:59 PM Donna FayeHello! Welcome to Skype Live Support! My name is Donna L. How may I help you?8:34:09 PM greglowI've got a subscription (skypename greglow)8:34:21 PM greglowIt's set to auto-renew8:34:45 PM greglowWhy have I been getting messages about my Skype number expiring, if it's set to renew automatically8:34:54 PM greglowand has recently renewed automatically8:35:09 PM Donna FayeThank you for the information.8:35:29 PM Donna FayeTo better assist you may I know your Skype name, please?8:35:37 PM greglowgreglow8:35:44 PM Donna FayeThank you.8:36:14 PM Donna FayeI understand your concern that you receive an email notification stating that your calling subscription will about to expire. Am I right?8:36:43 PM greglowNo, I got an email telling me that one of my Skype numbers was going to expire8:37:08 PM greglowWhen I went to the website, it said it was part of the subscription and the subscription was set to auto-renew8:37:18 PM greglowThe subscription auto-renewed on Oct XXth8:37:24 PM greglowBut the number still expired8:37:43 PM greglowWhen I logged on today, it said that the number had expired and that I had 52 days left to reactivate it8:37:58 PM greglowI did that but am trying to understand why that happens at all8:38:36 PM greglowWhy do you expire numbers that are part of auto-renewing subscriptions?8:39:49 PM Donna FayeUpon checking your account, your calling subscription link to three Online Numbers.8:39:55 PM greglowcorrect8:40:10 PM greglowbut until an hour or so ago, one of them had expired. why?8:40:54 PM Donna FayeLet me explain to you that now Online Number are detach to a calling subscription unlike before it was attach to the calling subscription so therefore each Online Number will recur individually.8:41:29 PM Donna FayeUpon checking your account it shows that all your Online Number will expire on October XX, 20138:41:44 PM Donna FayeIf you don't want to be charged again for you can cancel it anytime.8:41:59 PM greglowI have set it to charge automatically8:42:06 PM greglowso why do the numbers expire?8:42:32 PM Donna FayeNo they are not expired they are all active.8:42:33 PM greglowif there is an automatic payment set up, why does anything expire?8:42:52 PM greglowyes, but one of them was expired, and I only fixed it a few hours ago8:43:07 PM greglowI'm trying to understand why it expired8:44:54 PM Donna FayeThe email you got just notify you that you should have good enough funding source of your calling subscription and Online Number in order for this to recur.8:45:12 PM greglowAgreed. I did that but the number still expired. Why?8:45:38 PM Donna FayeHowever do not worry on this hence all Online Number are active and not expired.8:45:41 PM greglowWhen I logged on today it said that the number had expired and that I had 52 days left to reactivate it. Why did that happen?8:46:14 PM Donna FayeMay I know the Online Number you are pertaining, please?The number that had expired was (07) XXXX XXXX (Australia)8:49:19 PM Donna FayeOkay, do not worry on this Online Number because this will expire on October XX, 2013.8:49:38 PM Donna FayeThank you for all the information.8:49:46 PM greglowI understand that it won't expire now until next year. I'm trying to understand why it stopped working this time8:49:51 PM greglowso I can avoid that next time8:50:39 PM Donna FayeWhat do yo stop working, you mean that Online Number is unable to be reach out?8:50:59 PM Donna Faye*what do you mean by stop working8:51:18 PM greglowThe Skype number +61 7 XXXX XXXX stopped working because it expired8:51:32 PM Donna FayeNo, this into expired.8:51:34 PM greglowI'm trying to understand why it expired8:51:50 PM greglowSorry I don't follow "this into expired"8:52:39 PM Donna FayeLet me inform you that this Online Number is not expired.8:52:54 PM Donna FayePlease disregard the notification you see on your Skype account.8:53:02 PM greglowSorry, this is getting very frustrating. I already told you I fixed it today. I want to know why it happened.8:53:20 PM Donna FayeHence I can rest assured you that this is active until October XX, 2013.8:53:21 PM greglowSo I can avoid it happening again, on this account, or on our other accounts8:53:34 PM greglowCan I speak to someone who really understands this please?Donna FayeSkype send a notification to Skype users for their Skype product in order for them to be aware the expiration of your product however your Online Number still active on your account hence when your calling subscription Unlimited World recur your Online Number also recur. 8:57:59 PM Donna Faye I do apologize for this matter, please allow me to resolve this issue for you. 9:02:48 PM greglow My question is still the same: if it's set to auto-pay, why did it expire? 9:03:50 PM greglow Why did it stop working? Why did I have to "reactivate" it? 9:04:08 PM greglow Why didn't it just keep working if it's set to auto-pay? 9:04:30 PM greglow This isn't a difficult concept 9:04:34 PM Donna Faye Let me clarify to you that this is not the really expired what is emphasizing on this is when you don't have good enough funding source when you calling subscription recur the Online Number will possibly expired but seem that you have a good funding source then this will continue until 2013. 9:05:10 PM greglow When I logged on today, it was not working, and your website said it had expired and that I had 52 days left to reactivate it 9:05:17 PM greglow Why?and so on, and so on, and so on.... 

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• Day 1 - Finding Like Minds

  - by dapostolov

  So, is being a Game Developer any different from being an IT Developer? I picture a poorly lit environment where I get to purchase my own desk lamp; I'm thinking one of those huge lava lamps that pump out so much heat you could fry an egg on it. To my right: a "great wall" of empty coke cans dwarf me. Eating my last slice of pizza I look across my desk to see a fellow developer with a smug look on his face;  he's just coded his latest module for the game and it looks like he's in nirvana. My duty, of course, is to remind him to keep focused on the job at hand. So, picking up my trusty elastic and aerodynamically crafted paper bullet I begin a 10 minute war of welts and laughter which is promptly abrupted by our Project Manager demanding more details from our morning Scrum meeting. After providing about 5 minutes of geek speak and several words of comfort to make his eyes glaze over...it hits me, the idea for the module...beckoning my developer friend over, we quickly shoo the Project Manager away and begin our brainstorming frenzy ... now, where'd I put that full can of coke? OK. OK. This isn't probably the most ideal game developer environment, but it definitely sounds fun to me...and from what I gather is nothing like most game development companies. But I'm not doing this blog series to "go pro"; like I stated in my first post I want to make a 2D game from an idea my best friend and I drummed up long, long ago. I'm in this for the passion AND I want to see how easy it is for us .Net Developers to create a game. So where do I start? Where can I find like minded individuals? What technologies are there? What do I need to make a video game? The questions are endless....AND...since I already have an idea ... lets start with ... Technology (yes, I'm a geek, live with it...) Technology OK. Predominantly, games are still made in C++ or even C. I'm not sure how much assembly code is floating around lately, however, that is not my concern. I do know C / C++ from my past, enough to even get me by, but I'm mainly interested in a recent, not-so-new, technology called XNA. What is XNA? XNA allows us .Net Developers to make 2D / 3D games for windows, Xbox*, and Windows Mobile 7*. * = for a nominal fee *cough* The following link is your one stop shop to XNA game development: http://creators.xna.com/en-US/education/gettingstarted The above site hosts information such as: - getting started - a sample/instructional shooter game in 2D / 3D with code (if I'm taking too long for you in this blog series) - downloads - starter kits... http://creators.xna.com/en-US/education/starterkits/ And of course...forums. You can also subscribe and pay for their premium membership which gets you some pretty awesome tutorials, resources, downloads, and premium community support. Some general Wiki information about XNA: http://en.wikipedia.org/wiki/XNA_%28Microsoft%29 Community Support OK. Let's move on to industry and community support. Apart from XNA, there are some really cool sites out there, I just haven't found all of them yet. However, I found a really cool Game Development website called Gamastura. You can click on the following link to get you there: http://www.gamasutra.com/ The site is 100% dedicated to "The Art & Business of Making Games". Armed with blogs, twitter, jobs/resumes and most importantly industry news; one could subscribe to the feed and got lost in the wealth of information it provides. On a side note: I remember Gamasutra being around when my best friend and I wanted to make a video game...meaning, they've been around for a while now. I think the most beneficial aspect of this site is to understand the industry you want to get into. Otherwise, it's just a cool site to keep up to date with the industry in general. Another Community Support option is LinkedIn. Amongst the land of extremely bloated achievements and responsibilities lay 3 groups (that I have found) that deal with game development.: http://www.linkedin.com/groups?gid=59205 - Game Developers http://www.linkedin.com/groups?gid=824817 - DirectX Game Developer Network http://www.linkedin.com/groups?gid=756587 - DirectX Developers The Game Developers group in LinkedIn is by far the most active of the three and could possibly provide a wealth of support. What I've done thus far: - I lightly researched the XNA technology - I looked around for some community sites to assist me - I downloaded the XNA Game Studio 3.1 on my PC and installed it on my IDE - I even tried both tutorials! http://creators.xna.com/en-US/education/gettingstarted/bgintro/chapter1   Best Regards D.

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• How customers view and interact with a company

  The Harvard Business Review article written by Rayport and Jaworski is aptly titled “Best Face Forward” because it sheds light on how customers view and interact with a company. In the past most business interaction between customers was performed in a face to face meeting where one party would present an item for sale and then the other would decide whether to purchase the item. In addition, if there was a problem with a purchased item then they would bring the item back to the person who sold the item for resolution. One of my earliest examples of witnessing this was when I was around 6 or 7 years old and I was allowed to spend the summer in Tennessee with my Grandparents. My Grandfather had just written a book about the local history of his town and was selling them to his friends and local bookstores. I still remember he offered to pay me a small commission for every book I helped him sell because I was carrying the books around for him. Every sale he made was face to face with his customers which allowed him to share his excitement for the book with everyone. In today’s modern world there is less and less human interaction as the use of computers and other technologies allow us to communicate within seconds even though both parties may be across the globe or just next door. That being said, customers view a company through multiple access points called faces that represent the ability to interact without actually seeing a human face. As a software engineer this is a good and a bad thing because direct human interaction and technology based interaction have both good and bad attributes based on the customer. How organizations coordinate business and IT functions, to provide quality service varies based on each individual business and the goals and directives put in place by its management. According to Rayport and Jaworski, the type of interaction used through a particular access point may lend itself to be people-dominate, machine-dominate, or a combination of both. The method by which a company communicates information through an access point is a strategic choice that relates costs and customer outcomes. To simplify this, the choice is based on what can give the customer the best experience interacting with the company when the cost of the interaction is also a factor. I personally see examples of this every day at work. The company website is machine-dominate with people updating and maintaining information, our groups department is people dominate because most of the customer interaction is done at the customers location and is backed up by machine based data sources, and our sales/member service department is a hybrid because employees work in tandem with machines in order for them to assist customers with signing up or any other issue they may have. The positive and negative aspects of human and machine interfaces are a key aspect in deciding which interface to use when allowing customers to access a company or a combination of the two. Rayport and Jaworski also used MIT professor Erik Brynjolfsson preliminary catalog of human and machine strengths. He stated that humans outperform machines in judgment, pattern recognition, exception processing, insight, and creativity. I have found this to be true based on the example of how sales and member service reps at my company handle a multitude of questions and various situations with a lot of unknown variables. A machine interface could never effectively be able to handle these scenarios because there are too many variables to consider and would not have the built-in logic to process each customer’s claims and needs. In addition, he also stated that machines outperform humans in collecting, storing, transmitting and routine processing. An example of this would be my employer’s website. Customers can simply go online and purchase a product without even talking to a sales or member services representative. The information is then stored in a database so that the customer can always go back and review there order, and access their selected services. A human, no matter how smart they are would never be able to keep track of hundreds of thousands of customers let alone know what they purchased or how much they paid. In today’s technology driven economy every company must offer their customers multiple methods of accessibly in order to survive. The more of an opportunity a company has to create a positive experience for their customers, in my opinion, they more likely the customer will return to that company again. I have noticed this with my personal shopping habits and experiences. References Rayport, J., & Jaworski, B. (2004). Best Face Forward. Harvard Business Review, 82(12), 47-58. Retrieved from Business Source Complete database.

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• Hiring New IT Employees versus Promoting Internally for IT Positions

  Recently I was asked my opinion regarding the hiring of IT professionals in regards to the option of hiring new IT employees versus promoting internally for IT positions. After thinking a little more about this question regarding staffing, specifically pertaining to promoting internally verses new employees; I think my answer to this question is that it truly depends on the situation. However, in most cases I would side with promoting internally. The key factors in this decision should be based on a company/department’s current values, culture, attitude, and existing priorities.  For example if a company values retaining all of its hard earned business knowledge then they would tend to promote existing employees internal over hiring a new employee. Moreover, the company will have to pay to train an existing employee to learn a new technology and the learning curve for some technologies can be very steep. Conversely, if a company values new technologies and technical proficiency over business knowledge then a company would tend to hire new employees because they may already have experience with a technology that the company is planning on using. In this scenario, the company would have to take on the additional overhead of allowing a new employee to learn how the business operates prior to them being fully effective. To illustrate my points above let us look at contractor that builds in ground pools for example.  He has the option to hire employees that are very strong but use small shovels to dig, or employees weak in physical strength but use large shovels to dig. Which employee should the contractor use to dig a hole for a new in ground pool? If we compare the possible candidates for this job we will find that they are very similar to hiring someone internally verses a new hire. The first example represents the existing workers that are very strong regarding the understanding how the business operates and the reasons why in a specific manner. However this employee could be potentially weaker than an outsider pertaining to specific technologies and would need some time to build their technical prowess for a new position much like the strong worker upgrading their shovels in order to remove more dirt at once when digging. The other employee is very similar to hiring a new person that may already have the large shovel but will need to increase their strength in order to use the shovel properly and efficiently so that they can move a maximum amount of dirt in a minimal amount of time. This can be compared to new employ learning how a business operates before they can be fully functional and integrated in the company/department. Another key factor in this dilemma pertains to existing employee and their passion for their work, their ability to accept new responsibility when given, and the willingness to take on responsibilities when they see a need in the business. As much as possible should be considered in this decision down to the mood of the team, the quality of existing staff, learning cure for both technology and business, and the potential side effects of the existing staff.  In addition, there are many more consideration based on the current team/department/companies culture and mood. There are several factors that need to be considered when promoting an individual or hiring new blood for a team. They both can provide great benefits as well as create controversy to a group. Personally, staffing especially in the IT world is like building a large scale system in that all of the components and modules must fit together and preform as one cohesive system in the same way a team must come together using their individually acquired skills so that they can work as one team.  If a module is out of place or is nonexistent then the rest of the team will suffer until the all of its issues are addressed and resolved. Benefits of Promoting Internally Internal promotions give employees a reason to constantly upgrade their technology, business, and communication skills if they want to further their career Employees can control their own destiny based on personal desires Employee already knows how the business operates Companies can save money by promoting internally because the initial overhead of allowing new hires to learn how a company operates is very expensive Newly promoted employees can assist in training their replacements while transitioning to their new role within a company. Existing employees already have a proven track record in regards fitting in with the business culture; this is always an unknown with all new hires Benefits of a New Hire New employees can energize and excite existing employees New employees can bring new ideas and advancements in technology New employees can offer a different perspective on existing issues based on their past experience. As you can see the decision to promote an existing employee from within a company verses hiring a new person should be based on several factors that should ultimately place the business in the best possible situation for the immediate and long term future. How would you handle this situation? Would you hire a new employee or promote from within?

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• Are there Negative Impact of opensource on commercial environment?

  - by Lostsoul

  I know this is not a good fit for Stack Overflow but wasn't sure if it was good for this site also so let me know if its not and I'll delete it. I love programming for fun but my role in my company is not technical. I have always loved the hacker culture and have been trying to drive that openness within my company from day one. My company has a very broad range of products and there are a few that are not strategic to us so I wanted to open source them (so we can focus on what makes us unique and open source the products that every firm has). Our industry does not open source(we would be the first firm to try this) and the feedback I'm getting from my management team is either 1) we'll destroy the industry or 2) all competitive commercial firms will unite against us and we'll be wiped out either way. I disagreed on both points because I think transparency will only grow our industry and our firm (think of McDonalds/KFC sharing their recipe openly, people may copy you, competitors may target you, but customers also may feel more comfortable buying your product. The value add, I believe, is in the delivery and experience not in hoarding the recipe). It's a big battle in my firm right now between the IT people who have seen the positive effects of sharing and the business people who think we'll be giving up everything (they prefer we sell parts we want to opensource, but in their defense this is standard when divesting something). Our industry is very secretive and I don't want to put anyone(even my competitors employees) out of a job yet I don't want to protect inefficient people by not being open with everyone. Yet I've seen so many amazing technologies created in interesting ways just by giving people freedom to take apart code and put it back together. I'm interested in hearing people's thoughts(doesn't have to be to my specific situation, I'm looking for the general lessons). Its a very stressful decision(but one I feel I must make) because if we go the open source route then there will be no going back. So what are your thoughts? Does open sourcing apply generally or is it only really applicable to software? Is it overall good for people in the industry and outside? I'm actually more interested in the negativeness effects(although positive are welcomed as well) Update: Long story short, although code is involved this is not so much about code as it is more about the idea of open sourcing. We are a mid sized quant hedge fund. We have some unique strategies but also have the standard long/short, arbitrage, global macro, etc.. funds. We are keeping the unique funds we have but the other stuff that everyone else has we are considering open sourcing (We have put in years of work & millions of dollars into. Our funds is pretty popular and our performance is either in first or second quartile so I suspect there will be interest but I don't know to what extent). The goal is not to get a community to work for us or anything, the goal is to let anyone who wants to tinker with it do so and create anything they want (it will not be part of our product line although I may unofficially allocate some our of staff's time to assist any community that grows). Although the code base is quite large, the value in this is the industry knowledge and approaches we have acquired (there are many books on artificial intelligence and quant trading but they are often years behind what's really going on as most firms forbid their staff from discussing what they are doing). We are also considering after we move our clients out to let the software still run and output the resulting portfolios for free as well so people can at least see the results(as long as we have avail. infrastructure). I think our main choices are, we can continue to fight for market share in a products that are becoming commoditized, we can shut the funds/products down(and keep the code but no one outside of our firm will ever learn from it) or we can open source it and let people do what they want. By open sourcing it, my idea is that the talent pool in the industry will grow because right now most of our hires have the same background (CFA, MBA, similar school, same experience,etc.. because we can't spend time training people so the industry 'standardizes' most people and thus the firms themselves start to look/act similar) but this may allow us to identify talent that has never been in the industry before (if we put a GPU license then as people learn from what we did, we can learn from what they do as well and maybe apply it to other areas of our firm). I see a lot of benefits but not many negatives while my peers at the company see the opposite.

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• Wine MFC80.DLL Issue

  - by Kush

  I am getting the following error when trying to run winetricks vcrun2005. "vcrun2005 install completed, but installed file /home/compuz/.wine/dosdevices/c:/windows/winsxs/x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_150c9e8b/mfc80.dll not found" I then tried the following command: winetricks dlls list | grep mfc80 This gave the following output: vcrun2005 Visual C++ 2005 libraries (mfc80,msvcp80,msvcr80) (Microsoft, 2011) [downloadable,cached] Here mfc80 is colored red. This is the complete log: $ winetricks vcrun2005 Executing w_do_call vcrun2005 Executing load_vcrun2005 Executing mkdir -p /home/compuz/.cache/winetricks/vcrun2005 Using native,builtin override for following DLLs: msvcr80 Executing winetricks_early_wine regedit C:\windows\Temp\_vcrun2005\override-dll.reg Executing wine vcredist_x86.EXE fixme:advapi:DecryptFileA "C:\\users\\compuz\\Temp\\IXP000.TMP\\" 00000000 wine: Call from 0x7bc49070 to unimplemented function SHLWAPI.dll.SHRegGetValueW, aborting err:module:attach_process_dlls "urlmon.dll" failed to initialize, aborting err:module:LdrInitializeThunk Main exe initialization for L"C:\\windows\\system32\\msiexec.exe" failed, status 80000100 ------------------------------------------------------ vcrun2005 install completed, but installed file /home/compuz/.wine/dosdevices/c:/windows/winsxs/x86_Microsoft.VC80.MFC_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_150c9e8b/mfc80.dll not found How can I fix this issue?

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• Windows Update when Group Policy Forbids

  - by David Beckman

  I am in the administrators group for my local Windows XP machine and I would like to get updates via http://update.microsoft.com/[1]. However, this is prevented via the group policy: Network policy settings prevent you from using this website to get updates for your computer. Is there anyway to override this specific policy for my machine or my user? [1] Several installed applications are Microsoft based, but are not part of the machine standard (eg Visual studio). As such, I am not getting the updates for these applications. I could periodically go to the various application sites and look for hotfixes, but that is beyond tedious.

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• IIS 7.0 Web Deploy authentication fails after changing Windows password... help?

  - by Lucifer Sam

  I have a very basic Windows 2008 R2 Web Server running IIS 7.0. This is just a test/practice server, so I enabled Web Deployment using Windows Authentication. All was well and I was able to deploy easily from VS 2010 using the Administrator account credentials. After changing the Administrator account password, I get the following error when trying to deploy from Visual Studio (using the new password, of course): Error 1 Web deployment task failed... ...An unsupported response was received. The response header 'MSDeploy.Response' was '' but 'v1' was expected. The remote server returned an error: (401) Unauthorized. If I change the Administrator password back to the original one and try to publish using it everything works fine again. So what am I missing? Am I supposed to do something in IIS after changing the password? Thanks!

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• What's wrong with my custom patch cables?

  - by stu42j

  I have a box of bulk Cat5e riser cable left over from when I had my house wired. I figured I could use this to make some custom length cables for connecting my computers, switches, etc. I had a crimper already so I bought a bag of RJ45 plugs. I made a few cables several years ago, but my experience/knowledge with this sort of thing is minimal. None of my cables are working. I don't have a tester so I just plug the cable into a computer and switch but I get no link light. I wired them them all straight-through and visual inspection doesn't show any problems. Any ideas what I might be doing wrong?

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• Cannot install .NET Framework 4.0 on Windows XP SP3

  - by Bob

  I'm using Windows XP SP3 logged in as the administrator. I had RAID Mirroring running. The motherboard broke earlier in the year. When I got a new battery I did not resync. I just use the disks as two separate disks. I searched Google for the errors but I didn't find anything detailed enough. The following Microsoft components are in Add/Remove programs: .NET Framework 1.1 .NET Framework 2.0 Service Pack 2 .NET Framework 3.0 Service Pack 2 .NET Framework 3.5 SP1 Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Office Enterprise 2007 Microsoft Silverlight Microsoft USB Flash Driver Manager Micrsoft User-mode Driver Framework Feature Pack 1.0 Microsoft Visual C++ 2005 ATL Update KB 973923 x86 8.050727.4053 Microsoft Visual C++ 2005 Redistributable This is the installation log: Exists: evaluating... [10/21/2011, 22:17:14]MsiGetProductInfo with product code {3C3901C5-3455-3E0A-A214-0B093A5070A6} found no matches [10/21/2011, 22:17:14] Exists evaluated to false [10/21/2011, 22:15:50]calling PerformAction on an installing performer [10/21/2011, 22:15:50] Action: Performing actions on all Items... [10/21/2011, 22:15:50]Wait for Item (clr_optimization_v2.0.50727_32) to be available [10/21/2011, 22:15:50]clr_optimization_v2.0.50727_32 is now available to install [10/21/2011, 22:15:50]Creating new Performer for ServiceControl item [10/21/2011, 22:15:50] Action: ServiceControl - Stop clr_optimization_v2.0.50727_32... [10/21/2011, 22:15:50]ServiceControl operation succeeded! [10/21/2011, 22:15:50] Action complete [10/21/2011, 22:15:50]Error 0 is mapped to Custom Error: [10/21/2011, 22:15:50]Wait for Item (Windows6.0-KB956250-v6001-x86.msu) to be available [10/21/2011, 22:15:51]Windows6.0-KB956250-v6001-x86.msu is now available to install [10/21/2011, 22:15:51]Created new DoNothingPerformer for File item [10/21/2011, 22:15:51]No CustomError defined for this item. [10/21/2011, 22:15:51]Wait for Item (Windows6.1-KB958488-v6001-x86.msu) to be available [10/21/2011, 22:15:51]Windows6.1-KB958488-v6001-x86.msu is now available to install [10/21/2011, 22:15:51]Created new DoNothingPerformer for File item [10/21/2011, 22:15:51]No CustomError defined for this item. [10/21/2011, 22:15:51]Wait for Item (netfx_Core.mzz) to be available [10/21/2011, 22:15:52]netfx_Core.mzz is now available to install [10/21/2011, 22:15:52]Created new DoNothingPerformer for File item [10/21/2011, 22:15:52]No CustomError defined for this item. [10/21/2011, 22:15:52]Wait for Item (netfx_Core_x86.msi) to be available [10/21/2011, 22:15:52]netfx_Core_x86.msi is now available to install [10/21/2011, 22:15:52]Creating new Performer for MSI item [10/21/2011, 22:15:52] Action: Performing Action on MSI at F:\DOCUME~1\Owner\LOCALS~1\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\netfx_Core_x86.msi... [10/21/2011, 22:15:52]Log File F:\DOCUME~1\Owner\LOCALS~1\Temp\Microsoft .NET Framework 4 Client Profile Setup_20111021_221545515-MSI_netfx_Core_x86.msi.txt does not yet exist but may do at Watson upload time [10/21/2011, 22:15:52]Calling MsiInstallProduct(F:\DOCUME~1\Owner\LOCALS~1\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\netfx_Core_x86.msi, EXTUI=1 [10/21/2011, 22:17:14]MSI (F:\DOCUME~1\Owner\LOCALS~1\Temp\Microsoft .NET Framework 4 Client Profile Setup_4.0.30319\netfx_Core_x86.msi) Installation failed. Msi Log: Microsoft .NET Framework 4 Client Profile Setup_20111021_221545515-MSI_netfx_Core_x86.msi.txt [10/21/2011, 22:17:14]PerformOperation returned 1603 (translates to HRESULT = 0x80070643) [10/21/2011, 22:17:14] Action complete [10/21/2011, 22:17:14]OnFailureBehavior for this item is to Rollback. [10/21/2011, 22:17:14] Action: Performing actions on all Items... [10/21/2011, 22:17:14] Action complete [10/21/2011, 22:17:14] Action complete [10/21/2011, 22:17:14]Final Result: Installation failed with error code: (0x80070643), "Fatal error during installation. " (Elapsed time: 0 00:01:29). [10/21/2011, 22:17:41]WM_ACTIVATEAPP: Focus stealer's windows WAS visible, NOT taking back focus SECOND LOG REQUESTED BELOW: MSI (s) (6C:EC) [22:17:13:828]: Invoking remote custom action. DLL: F:\WINDOWS\Installer\MSIBB4.tmp, Entrypoint: NgenUpdateHighestVersionRollback MSI (s) (6C:64) [22:17:13:984]: Executing op: ActionStart(Name=CA_NgenRemoveNicPFROs_I_DEF_x86.3643236F_FC70_11D3_A536_0090278A1BB8,,) MSI (s) (6C:64) [22:17:13:984]: Executing op: ActionStart(Name=CA_NgenRemoveNicPFROs_I_RB_x86.3643236F_FC70_11D3_A536_0090278A1BB8,,) MSI (s) (6C:64) [22:17:13:984]: Executing op: CustomActionRollback(Action=CA_NgenRemoveNicPFROs_I_RB_x86.3643236F_FC70_11D3_A536_0090278A1BB8,ActionType=17729,Source=BinaryData,Target=NgenRemoveNicPFROs,) MSI (s) (6C:AC) [22:17:13:984]: Invoking remote custom action. DLL: F:\WINDOWS\Installer\MSIBB5.tmp, Entrypoint: NgenRemoveNicPFROs MSI (s) (6C:64) [22:17:14:000]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0) MSI (s) (6C:64) [22:17:14:000]: Error in rollback skipped. Return: 5 MSI (s) (6C:64) [22:17:14:015]: No System Restore sequence number for this installation. MSI (s) (6C:64) [22:17:14:015]: Unlocking Server MSI (s) (6C:64) [22:17:14:015]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'. MSI (s) (6C:64) [22:17:14:031]: Note: 1: 1708 MSI (s) (6C:64) [22:17:14:031]: Product: Microsoft .NET Framework 4 Client Profile -- Installation failed. MSI (s) (6C:64) [22:17:14:078]: Cleaning up uninstalled install packages, if any exist MSI (s) (6C:64) [22:17:14:078]: MainEngineThread is returning 1603 MSI (s) (6C:EC) [22:17:14:171]: Destroying RemoteAPI object. MSI (s) (6C:9C) [22:17:14:171]: Custom Action Manager thread ending. MSI (c) (F4:C4) [22:17:14:203]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1 MSI (c) (F4:C4) [22:17:14:203]: MainEngineThread is returning 1603 === Verbose logging stopped: 10/21/2011 22:17:14 ===

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• Strange. Asterisk key plays random Windows sound when pressed

  - by Charles

  This is a new one on me. When I press the "asterisk", or * button on my number pad (but not SHIFT+8), Windows makes either a "Exclamation" or "Windows ding" sound. I haven't noticed a pattern to which sound is made. Logitech K200 keyboard No special key mapping software or Logitech software running Realtek sound to stereo through optical cable. Visual Studio 2010, Chrome, Fiddler, WinRAR, Notepad++, and Dropbox running. No unusual behavior otherwise. A solution isn't terribly important but my curiosity is both piqued and stumped. This doesn't normally happen and nothing odd has taken place otherwise. Ideas?

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• Win7 glass-like Aero feature - unable to enable

  - by user24752

  I have a 4 months old PC with Win7 Home Premium x64. Windows Experience Index is 5.4. Intel i5 processor 6GB memory nVidia GT220 video card. During games, Windows reported shortage of system resources, so switched the desktop back to "Windows 7 Basic" desktop theme. After game-over, I could switch back to the normal theme and enjoy all Aero eye-candies. However, lately the glass-like window transparency feature got disabled, and I found no ways to enable it again. There is a Troubleshouting option in Control Panel saying: "Find and fix problems with transparency and other visual effects". If I launch that, it does not find anything. Event viewer is full with the following warnings: The Desktop Window Manager is experiencing heavy resource contention. Scenario : The Desktop Window Manager responsiveness has degraded. Taskbar, window borders, etc, none of the other transparent features work, and I cannot turn them on. Any thoughts?

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• Which tools should I use to work efficiently on a remote server?

  - by Konstantin

  I rented a virtual ubuntu server and am trying to setup a web application. I am working from ubuntu. I know how to use the command line, but it is slow and as a visual person, I prefer graphical interfaces. So I connected with nautilus via ssh and was now able to browse the directories graphically. But my permissions are just those of "other", so I cannot do much without o+rwx. What tools do you use to do setup and administrate your servers? Should I write code locally rather then directly on the server and rsync it? EDIT: It is NOT a production server, I am simply fiddling around there.

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• Eclipse making background video skip with almost every click of the mouse

  - by RustyH

  The problem is i like to listen to videos online (mostly or all flash video) while programming and never had any problems until i started using eclipse, now every time i do just about anything other than type, it makes the video skip/freeze really bad and is really annoying. I have never had this happen using visual studio, netbeans, or adobe flash for that matter, unless i was compiling or doing something that hogs the processor. Are there any settings that might could fix this its getting really annoying. it happens almost every time i even click "find" on the find pop-up window and it is not like it is having to search a big file or anything it is only 700 lines, with honestly only about 1/2 that have content on them. Any ideas?

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• Error 0x8007007e When trying to mount WinPE 5 wim in Windows 7 using Powershell

  - by BigHomie

  Using ADK for Windows 8.1, and the DISM cmdlets that come with them. I have WMF 4.0 installed. My machine is Windows 7 x64 SP1, and I'm trying to mount the wim using PS C:\Users\BigHomie> Mount-WindowsImage -ImagePath 'C:\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Windows Preinstallation Environment\x86\ en-us\winpe.wim' -Path C:\WinPE_x86 -index 1 And receive the following error: Mount-WindowsImage : DismInitialize failed. Error code = 0x8007007e At line:1 char:1 + Mount-WindowsImage -ImagePath 'C:\Program Files (x86)\Windows Kits\8.1\Assessmen ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ + CategoryInfo : NotSpecified: (:) [Mount-WindowsImage], COMExcep tion + FullyQualifiedErrorId : Microsoft.Dism.Commands.MountWindowsImageCommand Using dism.exe works fine. Update Forgetting I had this problem, I went to mount a wim using the Powershell ISE and actuallygot a visual error message about "C:\Program Files (x86)\Windows Kits\8.1\Assessment and Deployment Kit\Deployment Tools\x86\DISM\api-ms-win-downlevel-advapi32-l4-1-0.dll" not being installed. After checking that the dll did in fact exist in the folder I called regsvr32 and received another error message Will try reinstalling as recommended.

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• Brightness keeps changing in Windows 8.1 (on Macbook Pro Retina)

  - by gzak

  Before anyone gets too excited, it's not the "Adaptive Brightness" feature of the OS. I've already turned that off. Also it seems to have nothing to do with ambient light. It actually seems to do with the average "color" of the display. If I'm working in dark-themed Visual Studio, the brightness "pops" brighter. When I switch to the browser, it "pops" darker. So it's kind of adaptive brightness based on average pixel color (or something like that). What makes it rather annoying is that the brightness pops, rather than transitioning gradually. What is this feature, and how do I disable it (or at least make it smoother)?

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