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  • NSTIC Next Steps

    - by Paul Laurent
    Normal 0 Today and tomorrow, we'll see our next steps in the National Strategy for Trusted Identities in Cyberspace (NSTIC) governance roadmap as NIST hosts the NSTIC Privacy Workshop at the MIT Media Lab in Cambridge, MA.  I’m here live but the proceedings are already underway and you can tune in remotely to the webcast here. Questions can also be lobbed in via the Tweetosphere at #NSTIC.

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  • creating a tag-based website and not using programming?

    - by monodial
    I want to create a tag-based website, and I need a tool that I could use (preferably without programming). It's a site where a user could pick tags on a certain item. All tags will be placed under a group that they are logically linked to (I will do that by hand). On the other end - a visitor could choose a tag, and then be redirected to a few items on which that tag was selected the most. Besides this, I need to set up a registration form (for the visitors who want to select tags on a desired item). stackoverflow.com may serve as an example of what I want to achieve. Functionally it is a quite similar approach. I am not sure if further detailing will bring me closer to getting a development advice, but nevertheless - following this template what I would be missing on is: ability to categorize the tags; and so they would fit in one page (overall i assume <200 tags) box where a user could enter a tag and it would be pending until a certain number of users enter such tag ability to limit the number of 'questions' that appear when a visitor chooses a tag - 'question' stands for an item to which users are selecting tags (displayed items would depend on the frequency the tag was assigned - say the top two items) Which software should I try / How should I go about it? Thank you. Lukas P.S. I have bought hosting account through GoDaddy.com. This is a first website that I am trying to build.

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  • Innovation for Retailers

    - by David Dorf
    One of my main objectives for this blog is to point out emerging technologies and how they might apply to the retail industry.  But ideas are just the beginning; retailers either have to rely on vendors or have their own lab to explore these ideas and see which ones work.  (A healthy dose of both is probably the best solution.)  The Nordstrom Innovation Lab is a fine example of dedicating resources to cultivate ideas and test prototypes. The video below, from 2011, is a case study in which the team builds an iPad app that helps customers purchase sunglasses in the store.  Customers take pictures of themselves wearing different sunglasses, then can do side-by-side comparisons. There are a few interesting take-aways from their process.  First, they are working in the store alongside employees and customers.  There's no concept of documenting all the requirements then building the product.  Instead, they work closely with those that will be using the app in order to fully understand what's needed.  When they find an issue, they change the software onsite and try again.  This iterative prototyping ensures their product hits the mark.  Feels like Extreme Programming if you recall that movement. Second, they have time-boxed the project to one week.  Either it works or it doesn't, and either way they've only expended a week's worth of resources.  Innovation always entails failure, and those that succeed are often good at detecting failure quickly then adjusting.  Fail fast and fail often. Third, its not always about technology.  I was impressed they used paper designs to walk through user stories and help understand the needs of the customer.  Pen and paper is the innovator's most powerful tool. Our Retail Applied Research (RAR) team uses some of these concepts in our development process.  (Calling it a process is probably overkill.)  We try to give life to concepts quickly so the rest of organization can help us decide if we're heading the right direction.  It takes many failures before finding a successful product.

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  • EAV - is it really bad in all scenarios?

    - by Giedrius
    I'm thinking to use EAV for some of the stuff in one of the projects, but all questions about it in stackoverflow end up to answers calling EAV an anti pattern. But I'm wondering, if is it that wrong in all cases? Let's say shop product entity, it has common features, like name, description, image, price, etc., that take part in logic many places and has (semi)unique features, like watch and beach ball would be described by completely different aspects. So I think EAV would fit for storing those (semi)unique features? All this is assuming, that for showing product list, it is enough info in product table (that means no EAV is involved) and just when showing one product/comparing up to 5 products/etc. data saved using EAV is used. I've seen such approach in Magento commerce and it is quite popular, so may be there are cases, when EAV is reasonable?

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  • MySQLwith mutiple threads and processes

    - by Abhan
    I'm developing a telecom messaging platform in C, and I'm going to need multiple processes to be working with MySQL DB. How can I make two processes read/write to/from a Mysql DB and, if/when one of them goes down, get the other to seamlessly take over the work until the dead process gets back to work? I was thinking/googling some options and am stuck in place where I don't know which one to choose. What I think so far is that table lock is not the best option to go for, as it will stall the other process until the table is unlocked. The other option is to use row-level locks or manual locks, but I can't find the best way to do it.

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  • Highlighting new rows in ADF Table

    - by Sireesha Pinninti
    About This article explains how to hightlight newly inserted rows in an ADF Table without writing any extra java/javascript code.IntroductionSometimes we may wish to give more clarification to the end user by differentiating between newly inserted rows and the existing rows(i.e the rows from DB) in a table by highlighting new rows in different color as in the figure shown below. SolutionWe can achieve the same by giving following EL to inlineStyle property of every column inside af:table: #{row.row.entities[0].entityState == 0?'background-color:#307D7E;':''}ExplanationHere is the explanation for row.row.entities[0].entityState given inside EL which returns the state of the row(i.e, New, Modified, Unmodified, Initialized etc.)row - Refers to a tree node binding(instance of FacesCtrlHierNodeBinding) at runtimerow.row - Refers to an instance of row that the tree node is based onrow.row.entities[0] - Gets the Entity row at zeroth index. In most of the cases, the table will be based on single entity. If your table is based on multiple entities then the index needs to be given accordingly.row.row.entities[0].entityState - Gets Entity Object's current Entity-state in the transaction.(0 - New, Modified - 2, Unmodified - 1, Initialized - -1,  etc.,)

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  • Saving all hits to a web app

    - by bevanb
    Are there standard approaches to persisting data for every hit that a web app receives? This would be for analytics purposes (as a better alternative to log mining down the road). Seems like Redis would be a must. Is it advisable to also use a different DB server for that table, or would Redis be enough to mitigate the impact on the main DB? Also, how common is this practice? Seems like a no brainer for businesses who want to better understand their users, but I haven't read much about it.

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  • JCP Elections, JUG Candidates

    - by Tori Wieldt
    The JCP elections for the JCP Executive Committee (EC) have started today. The ratified candidates are:  Cinterion, Credit Suisse, Fujitsu and HP.The elected candidates are (9 candidates, 2 open seats):  Cisco Systems, CloudBees, Giuseppe Dell'Abate, Liferay, London Java Community, MoroccoJUG, North Sixty-One, Software AG, and Zero Turnaround. For community representation, the London Java Community is running for re-election. They have helped with JUGs participation on the JCP, and they need community votes to stay there doing great work! Also, the Morroco JUG is running for election for the first time.  Learn more about the JCP Elections, read the JCP Program Office blog "2012 EC Election Ballot open; Meet the Candidates Call Tomorrow." So, please, if you are a registered JCP member, don't forget to cast your vote!

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  • Upload large database SQL file

    - by Devy
    I've a database of more than 20Gb of size on my hard disk. What is the best way to upload it with the least (money) load possible on the server? - I'm on Windows 7. - I have FTP and SSH access on the server. I avoid using FTP because my connection cuts off a lot, I can't imagine I re-upload again the file after failing on 99%. I found some tools that split the large .sql file to small .sql files, but they didn't mention how to gather these files again into one file. Another way is to archive the big .sql file to .rar with -v option, upload them through FTP then unpack them. But unpacking will also cost, right? I know it will cost in any cases, but any best practice will be strongly appreciated.

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  • Database or website of kernel config files ?

    - by Kami
    I've experienced some kernel panic after trying to compile gentoo kernel for a Sun UltraSPARC T5120 Server. The kernel panic came from a missing support for the SAS disk controller in the menu config. I've wasted so much time because I had no clue about the hardware I was using. I know that the kernel config depends on what you plan to do with your machine but I want to have a configuration file that at least match my hardware ! Is there a website or database that provides menuconfig's kernel configuration files for known or branded hardware like Dell Server or Apple computers ?

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  • JDeveloper does not recognize existing subversion working directory

    - by Bob Webster
    Just a quick note about an issue where JDeveloper no longer recognized an existing subversion working directory. Symptom:  JDeveloper Versioning menu offers to Version an Application that is already versioned in svn. Cause: The repository url contained in the hidden .svn folders of the working directory is no longer valid. Solution: Determine the correct url for the Subversion repository and update the .svn working directory.Fix the url contained in the svn folders of the working directory using the svn switch command. Example:           In a shell change directory to the Application folder.           Run the svn info command to confirm the current settings.                $ svn info                   Path: .                   URL: http://192.168.1.128/repos/jdeveloperrepo/AsyncExamples/BPELCallAsync/trunk                   Repository Root: http://192.168.1.128/repos/jdeveloperrepo                   Repository UUID: 3dc5eb88-3001-0010-8d6e-fd6f73825647                   Revision: 145                   Node Kind: directory                   Schedule: normal                   Last Changed Rev: 145                   Last Changed Date: 2012-06-07 07:15:56 -0700 (Thu, 07 Jun 2012)            In this case, the IP address in the repository URL is incorrect,           the svn server is located at 192.168.56.1           Note: The IP Address currently set is displayed after the Project Name in the            Application Navigator.  See the screen snapshot above.            Run the svn switch command with the --relocate option            Provide as much of the urls as necessary to correctly rewrite the url from current to new.            For example,            to change the repository server address from 192.168.1.128   to   192.168.56.1                     $  svn switch --relocate  http://192.168.1.128   http://192.168.56.1  .                               (Note the trailing period in the above command)           When the url is correct, JDeveloper should recognize the Subversion Working Directory.

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  • Java EE 7 Survey Results!

    - by reza_rahman
    On November 8th, the Java EE EG posted a survey to gather broad community feedback on a number of critical open issues. For reference, you can find the original survey here. We kept the survey open for about three weeks until November 30th. To our delight, over 1100 developers took time out of their busy lives to let their voices be heard! The results of the survey were sent to the EG on December 12th. The subsequent EG discussion is available here. The exact summary sent to the EG is available here. We would like to take this opportunity to thank each and every one the individuals who took the survey. It is very appreciated, encouraging and worth it's weight in gold. In particular, I tried to capture just some of the high-quality, intelligent, thoughtful and professional comments in the summary to the EG. I highly encourage you to continue to stay involved, perhaps through the Adopt-a-JSR program. We would also like to sincerely thank java.net, JavaLobby, TSS and InfoQ for helping spread the word about the survey. Below is a brief summary of the results... APIs to Add to Java EE 7 Full/Web Profile The first question asked which of the four new candidate APIs (WebSocket, JSON-P, JBatch and JCache) should be added to the Java EE 7 Full and Web profile respectively. As the following graph shows, there was significant support for adding all the new APIs to the full profile: Support is relatively the weakest for Batch 1.0, but still good. A lot of folks saw WebSocket 1.0 as a critical technology with comments such as this one: "A modern web application needs Web Sockets as first class citizens" While it is clearly seen as being important, a number of commenters expressed dissatisfaction with the lack of a higher-level JSON data binding API as illustrated by this comment: "How come we don't have a Data Binding API for JSON" JCache was also seen as being very important as expressed with comments like: "JCache should really be that foundational technology on which other specs have no fear to depend on" The results for the Web Profile is not surprising. While there is strong support for adding WebSocket 1.0 and JSON-P 1.0 to the Web Profile, support for adding JCache 1.0 and Batch 1.0 is relatively weak. There was actually significant opposition to adding Batch 1. 0 (with 51.8% casting a 'No' vote). Enabling CDI by Default The second question asked was whether CDI should be enabled in Java EE environments by default. A significant majority of 73.3% developers supported enabling CDI, only 13.8% opposed. Comments such as these two reflect a strong general support for CDI as well as a desire for better Java EE alignment with CDI: "CDI makes Java EE quite valuable!" "Would prefer to unify EJB, CDI and JSF lifecycles" There is, however, a palpable concern around the performance impact of enabling CDI by default as exemplified by this comment: "Java EE projects in most cases use CDI, hence it is sensible to enable CDI by default when creating a Java EE application. However, there are several issues if CDI is enabled by default: scanning can be slow - not all libs use CDI (hence, scanning is not needed)" Another significant concern appears to be around backwards compatibility and conflict with other JSR 330 implementations like Spring: "I am leaning towards yes, however can easily imagine situations where errors would be caused by automatically activating CDI, especially in cases of backward compatibility where another DI engine (such as Spring and the like) happens to use the same mechanics to inject dependencies and in that case there would be an overlap in injections and probably an uncertain outcome" Some commenters such as this one attempt to suggest solutions to these potential issues: "If you have Spring in use and use javax.inject.Inject then you might get some unexpected behavior that could be equally confusing. I guess there will be a way to switch CDI off. I'm tempted to say yes but am cautious for this reason" Consistent Usage of @Inject The third question was around using CDI/JSR 330 @Inject consistently vs. allowing JSRs to create their own injection annotations. A slight majority of 53.3% developers supported using @Inject consistently across JSRs. 28.8% said using custom injection annotations is OK, while 18.0% were not sure. The vast majority of commenters were strongly supportive of CDI and general Java EE alignment with CDI as illistrated by these comments: "Dependency Injection should be standard from now on in EE. It should use CDI as that is the DI mechanism in EE and is quite powerful. Having a new JSR specific DI mechanism to deal with just means more reflection, more proxies. JSRs should also be constructed to allow some of their objects Injectable. @Inject @TransactionalCache or @Inject @JMXBean etc...they should define the annotations and stereotypes to make their code less procedural. Dog food it. If there is a shortcoming in CDI for a JSR fix it and we will all be grateful" "We're trying to make this a comprehensive platform, right? Injection should be a fundamental part of the platform; everything else should build on the same common infrastructure. Each-having-their-own is just a recipe for chaos and having to learn the same thing 10 different ways" Expanding the Use of @Stereotype The fourth question was about expanding CDI @Stereotype to cover annotations across Java EE beyond just CDI. A significant majority of 62.3% developers supported expanding the use of @Stereotype, only 13.3% opposed. A majority of commenters supported the idea as well as the theme of general CDI/Java EE alignment as expressed in these examples: "Just like defining new types for (compositions of) existing classes, stereotypes can help make software development easier" "This is especially important if many EJB services are decoupled from the EJB component model and can be applied via individual annotations to Java EE components. @Stateless is a nicely compact annotation. Code will not improve if that will have to be applied in the future as @Transactional, @Pooled, @Secured, @Singlethreaded, @...." Some, however, expressed concerns around increased complexity such as this commenter: "Could be very convenient, but I'm afraid if it wouldn't make some important class annotations less visible" Expanding Interceptor Use The final set of questions was about expanding interceptors further across Java EE... A very solid 96.3% of developers wanted to expand interceptor use to all Java EE components. 35.7% even wanted to expand interceptors to other Java EE managed classes. Most developers (54.9%) were not sure if there is any place that injection is supported that should not support interceptors. 32.8% thought any place that supports injection should also support interceptors. Only 12.2% were certain that there are places where injection should be supported but not interceptors. The comments reflected the diversity of opinions, generally supportive of interceptors: "I think interceptors are as fundamental as injection and should be available anywhere in the platform" "The whole usage of interceptors still needs to take hold in Java programming, but it is a powerful technology that needs some time in the Sun. Basically it should become part of Java SE, maybe the next step after lambas?" A distinct chain of thought separated interceptors from filters and listeners: "I think that the Servlet API already provides a rich set of possibilities to hook yourself into different Servlet container events. I don't find a need to 'pollute' the Servlet model with the Interceptors API"

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  • non-volatile virtual memory for C++ containers

    - by arieberman
    Is there a virtual memory management process that would allow a program to use the standard container structures and classes, but retain these structures and their data when the program is not running (or being used), for use by the program at a later time? This should be possible, but can it be done without changing the source code and its (container) declarations? Is there a standard way of doing this?

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  • Is Your Company Social on the Inside?

    - by Mike Stiles
    As we talk about the extension of social from an outbound-facing marketing tool to a platform that will reach across the entire enterprise, servicing multiple functions of that enterprise, it might be time to take a look at how social can be effectively employed for internal communications. Remember the printed company newsletter? Yeah, nobody reads it. Remember the emailed company newsletter? Yeah, nobody reads it. Why not? Shouldn’t your employees care about the company more than anything else in life and be voraciously hungry for any information related to it? The more realistic prospect is that a company’s employees don’t behave much differently at work where information is concerned than they do in their personal lives. They “tune in” to information that’s immediately relevant to them, that peaks their interest, and/or that’s presented in a visually engaging way. That currently makes an internal social platform the most ideal way to communicate within the organization. It not only facilitates more immediate, more targeted (and thus more relevant) messaging from the company out to employees, it sets a stage for employees to communicate with each other and efficiently get answers to questions from peers. It’s a collaboration tool on steroids. If you build such an internal social portal and you do it right, will employees use it? Considering social media has officially been declared more addictive than cigarettes, booze and sex…probably. But what does it mean to do an internal social platform “right”? The bar has been set pretty high. Your employees are used to Twitter and Facebook, and would roll their eyes at anything less simple or harder to navigate than those. All the Facebook best practices would apply to your internal social as well, including the importance of managing posting frequency, using photos and video, moderation & response, etc. And don’t worry, you won’t be the first to jump in. WPP's global digital agency Possible has its own social network called Colab. Nestle has “The Nest.” Red Robin’s got one. I myself got an in-depth look at McGraw-Hill’s internal social platform at Blogwell NYC. Some of these companies are building their own platforms, others are buying them off the shelf or customizing readymade solutions. But you won’t be the last either. Prescient Digital Media and the IABC learned 39% of companies don’t offer employees any social tools. Not a social network, not discussion forums, not even IM. And a great many continue to ban the use of Facebook and Twitter on the premises. That’s pretty astonishing since social has become as essential a modern day communications tool as the telephone. But such holdouts will pay a big price for being mired in fear while competitors exploit social connections unchallenged. Fish where the fish are. If social has become the way people communicate and take in information, let that be the way communication is trafficked in the organization.

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  • New Exadata Customer Cases

    - by Javier Puerta
    New reference stories available for Exadata: Procter & Gamble Completes Point-of-Sale Data Queries up to 30 Times Faster, Reduces IT Costs, and Improves Insight with Engineered Data Warehouse Solution ZLM Verzekeringen Improves Customer Service with Integrated Back-Office Environment on Exadata KyivStar, JSC Reduces Storage Volumes to 15% of Its Legacy Environment and Increases System Productivity by 500% with High-Performance IT Infrastructure GfK Group Retail and Technology ensures Successful Growth with Exadata Consolidation

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  • See the exciting new features available for iProcurement and Sourcing with 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B!

    - by user793044
    See the exciting new features available for iProcurement and Sourcing with 12.1.3 Rollup Patch 14254641:R12.PRC_PF.B! Functional Area New Feature Note Reference Sourcing Suppliers can now accept Terms and Conditions to comply with the buyer's Non-Disclosure Agreements (NDA). The PDF generation process has been enhanced to provide faster generation of negotiation PDFs containing large amounts of data. Note 1499944.1 Sourcing New features From Procurement RUP Family R12.1.3 September Update 2012: Accept Terms and Conditions to Comply With NDA iProcurement Users can now do the following: Requesters can specify the GL date (encumbrance date) for each distribution against a line at the time of creating requisitions.  Enter an Accounting Date on and Procurement Requisition, if Dual Budgetary Control is enabled for Purchasing. Choose a Favorite Charge Account to override your default charge account, using the Preferences page.  Buyers can update the unit price, suggested supplier, and site details while requesting a catalog item (inventory item) that is not linked to a blanket purchase agreement. Note 1499911.1 iProcurement New Features From RUP Family R12.1.3 September Update 2012: GL/Accouting Date,PO_CUSTOM_FUNDS_PKG.plb,Price and Supplier Update For new features across all the Procurement product groups and information about applying Patch 14254641 see Note 1468883.1.

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  • Creating encrypted database for work

    - by Baldur
    My boss posed this problem to me: Encrypted: We need an encrypted database for miscellanious passwords we use at work that are currently only in people's head. Easily accessable: Someone needs to be able to quickly access specific passwords, possibly at hectic moments. This requires any sort of public key management (keeping it on a USB key in a sealed envelope?) to be relatively easy. Access control: The system should have groups of passwords where only specific people have access to specific groups. Recoverability: We need to make sure passwords from one group aren't lost even if the only users with direct access quit or pass away—hence we need some way where (for example) any two members of senior management may override the system (see the treshold link below) and retrieve all the passwords with their key. The first thing that jumped into my mind was some form of threshold and asymmetric cryptography but I don't want to reinvent the wheel, are there any solutions for this? Any software should preferrably be free and open-source.

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  • Customizing The Fusion Applications Simplified UI (aka FUSE)

    - by Richard Bingham
    Everyone who has seen it is impressed by the new Simplified UI, providing self-service workers the ease-of-use that they expect from a modern web application. As always, people want and need to make small adjustments, especially in the Cloud, and thankfully even in its first release there is good support for this. The main features are: Configuring the branding and look-and-feel (known as a theme) of the Simplified UI. Adding you own custom announcements to the Simplified UI homepage. Using Page Composer to edit component properties, such as re-label text or hiding unwanted fields. Using MDS Sandboxes to manage groups of related customizations. Using Application Composer to adjust the fields available in certain Simplified UI pages. These are demonstrated in the video embedded below, available as part of our YouTube channel, as well as being documented in the extensibility guide. &amp;amp;amp;amp;lt;span id=&amp;amp;amp;amp;quot;XinhaEditingPostion&amp;amp;amp;amp;quot;&amp;amp;amp;amp;gt;&amp;amp;amp;amp;lt;/span&amp;amp;amp;amp;gt; As mentioned, this is the first release of this capability so if there is something you're stuck on please use our forum and we'll try to help, or if you have a requirement for a new Simplified UI customization, please add a comment below.

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  • FRM-40654 Error on Purchase Order Lines?? Stop 'em Now by Applying Patch 14204845

    - by user793553
    Procurement Development has just released a new patch for Release 12 that will stop those annoying FRM-40654 errors on Purchase Order lines, before they occur. When a Purchase Order (PO) is created through autocreate from a requisition line that accidently has blank spaces, this triggers a row lock and when the user tries to update the created PO the FRM-40654 error message ‘Record has been updated. Requery block to see the change’ occurs. Development has added code to remove these leading or trailing spaces, thus avoiding the issue in the first place.  This patch has been added to the recommend patch list in Doc ID 1358356.1 'Recommended Patches for Purchase Order and Requisition Processing'.  Be proactive and apply Patch 14204845:R12.PO.B now!

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  • Is there a simple, flat, XML-based query-able data storage solution? [closed]

    - by alex gray
    I have been in long pursuit of an XML-based query-able data store, and despite continued searches and evaluations, I have yet to find a solution that meets the my needs, which include: Data is wholly contained within XML nodes, in flat text files. There is a "native" - or at least unobtrusive - method with which to perform Create/Read/Update/Delete (CRUD) operations onto the "schema". I would consider access via http, XHR, javascript, PHP, BASH, or PERL to be unobtrusive, dependent on the complexity of the set of dependencies. Server-side file-system reads and writes. A client-side interface element, accessible in any browser without a plug-in. Some extra, preferred (but optional) requirements include: Respond to simple SQL, or similarly syntax queries. Serve the data on a bare bones https server, with no "extra stuff", either via XMLHTTPRequest, HTTP proper, or JSON. A few thoughts: What I'm looking for may be possible via some Java server implementations, but for the sake of this question, please do not suggest that - unless it meets ALL the requirements. Java, especially on the client-side is not really an option, nor is it appealing from a development viewpoint.* I know walking the filesystem is a stretch, and I've heard it's possible with XPATH or XSLT, but as far as I know, that's not ready for primetime, nor even yet a recommendation. However the ability to recursively traverse the filesystem is needed for such a system to be of useful facility. At this point, I have basically implemented what I described via, of all things, CGI and Bash, but there has to be an easier way. Thoughts?

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  • Understanding When Social Interactions Should Be Resolved in Another Channel

    - by Christina McKeon
    Guest Blogger: Aphrodite Brinsmead, Senior Analyst at Ovum Agents need to respond to customers’ social comments and questions quickly and in the right tone. But more importantly, they need to offer resolutions. Customers care most about how long it takes to find information rather than which channel they are using. They choose to use social media because they are comfortable with the channel and it offers a convenient way to communicate. Ideally agents will resolve questions within social media, but they need guidance as to how and when to escalate interactions to a more private channel. First, businesses should assess the way in which customers are using social media to communicate with them and categorize posts into groups: complaints, feedback, technical queries or more general support questions. They should then consider the types of interactions that can easily be handled within social media and those that need to be followed up in another channel. This will be very dependent on the industry. Examples of queries that can be resolved in social media include Shipping pricing and timeframes Outage updates and resolution plans Flight status information Product stock check Technical support videos or forum posts Availability of facilities Both customers and agents need to be educated about the types of questions they can expect to resolve within social media. As the channel matures as a customer service tool, it needs to have value other than just as a forum for complaints. Social customer service agents need the power to start a web chat or phone call Any questions where customers need to divulge personal details in order to get a resolution will need to be addressed in a private channel: a private social message, web chat, email or phone call. Customers should never disclose their date of birth, social security, credit card number, or healthcare records in a public forum. Flight issues, changes to a booking, billing queries or account updates will all need to be completed via a private interaction. Agents responding to questions on social media need the ability to start a web chat or phone call with the customer. The customer doesn’t want to have to repeat their question and the agent should be empowered to connect customer records and access account or billing information. These agents will need to be trained across different channels and should be able to view all customer communications in one application. They also need to follow up questions that began on a public forum in the initial channel to make it clear that the issue was addressed. In order to make this possible, social media needs to be integrated as part of a broader customer service strategy. Irrespective of how many channels are used to complete an interaction, businesses should prioritize customer satisfaction and issue resolution. They need a clear strategy and trained agents that can handle and respond to social interactions. Follow me on Twitter @diteb. 

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  • There is a problem with the Office database

    - by RomanT
    After a TimeMachine restore; office 2011 is having kittens over permissions it would seem. Having attempted a 'repair' out of Disk Utility, am still seeing: 'there is a problem with the Office database' upon startup. After which Word/Excel work without issues. Outlook on the other hand won't even start. Given the obvious message here "You do not have write access to the Outlook application folder" - where is the DB located to check?! Ideas ? Thank you

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  • Three new ADF Insider Essentials on YouTube Channel

    - by Grant Ronald
    I've uploaded three ADF Insider Essentials onto our YouTube channel. How to delete a node in a hierarchical tree component. Handing the OK and Cancel buttons in an af:dialog popup Strategy for implementing global buttons These are ADF Insider Essentials that we originally loaded on OTN but we can now upload larger files (each of these is about 20 minutes long).  More ADF Insider Essentials in the pipeline so watch this space!    

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  • Live Webcast: Discover Primavera Unifier - December 5th

    - by Melissa Centurio Lopes
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} Join our live webcast to see what Primavera Unifier can do for you and your organization. We are very excited to introduce you to the newest addition to the Primavera product family, Primavera Unifier (formerly known as Skire Unifier). Attend this webcast and learn why this new cloud-based solution is the most comprehensive Enterprise Project Portfolio Management (EPPM) offering to manage the complete project lifecycle, from capital planning and construction to operations and maintenance. Save your seat: Register today for this online event and learn how the addition of Primavera Unifier can help your organization manage their projects and facilities with more predictability and financial control, improving profitability and operational efficiency

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  • Check Out The New Search Helper For 'Adpatch' Utility

    - by LuciaC
    Have you seen the new Search Helper for problems and documentation relating to the 'adpatch' utility?   Check out the details in Doc ID 1502809.1. The Search Helper presents you with a wizard-like interface where you select the task you are attempting, the symptoms or errors you are hitting and arrives at a targeted list of solutions based on that information.  This is a simple and quick way of searching for any issues that you are having with adpatch. How to use this tool: 1. Select the intent or task that is failing. 2. A list of known symptoms (or facts) associated with the task will display under the section "In addition the following occurs". 3. As you select symptoms the solutions section will populate (and change as you select or deselect).

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