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  • Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) is Available Now !

    - by Anand Akela
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Oracle today announced the availability of Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2). It is now available for download on OTN on ALL platforms. This is the first major release since the launch of Enterprise Manager 12c in October of 2011. This is the first time when Enterprise Manager release is available on all platforms simultaneously. This is primarily a stability release which incorporates many of issues and feedback reported by early adopters. In addition, this release contains many new features and enhancements in areas across the board. New Capabilities and Features Enhanced management capabilities for enterprise private clouds: Introduces new capabilities to allow customers to build and manage a Java Platform-as-a-Service (PaaS) cloud based on Oracle Weblogic Server. The new capabilities include guided set up of PaaS Cloud, self-service provisioning, automatic scale out and metering and chargeback. Enhanced lifecycle management capabilities for Oracle WebLogic Server environments: Combining in-context multiple domain, patching and configuration file synchronizations. Integrated Hardware-Software management for Oracle Exalogic Elastic Cloud through features such as rack schematics visualization and integrated monitoring of all hardware and software components. The latest management capabilities for business-critical applications include: Business Application Management: A new Business Application (BA) target type and dashboard with flexible definitions provides a logical view of an application’s business transactions, end-user experiences and the cloud infrastructure the monitored application is running on. Enhanced User Experience Reporting: Oracle Real User Experience Insight has been enhanced to provide reporting capabilities on client-side issues for applications running in the cloud and has been more tightly coupled with Oracle Business Transaction Management to help ensure that real-time user experience and transaction tracing data is provided to users in context. Several key improvements address ease of administration, reporting and extensibility for massively scalable cloud environments including dynamic groups, self-updateable monitoring templates, bulk operations against many events, etc. New and Revised Plug-Ins: Several plug-Ins have been updated as a part of this release resulting in either new versions or revisions. Revised plug-ins contain only bug-fixes and while new plug-ins incorporate both bug fixes as well as new functionality. Plug-In Name Version Enterprise Manager for Oracle Database 12.1.0.2 (revision) Enterprise Manager for Oracle Fusion Middleware 12.1.0.3 (new) Enterprise Manager for Chargeback and Capacity Planning 12.1.0.3 (new) Enterprise Manager for Oracle Fusion Applications 12.1.0.3 (new) Enterprise Manager for Oracle Virtualization 12.1.0.3 (new) Enterprise Manager for Oracle Exadata 12.1.0.3 (new) Enterprise Manager for Oracle Cloud 12.1.0.4 (new) Installation and Upgrade: All major platforms have been released simultaneously (Linux 32 / 64 bit, Solaris (SPARC), Solaris x86-64, IBM AIX 64-bit, and Windows x86-64 (64-bit) ) Enterprise Manager 12.1.0.2 is a complete release that includes both the EM OMS and Agent versions of 12.1.0.2. Installation options available with EM 12.1.0.2: User can do fresh Install or an upgrade from versions EM 10.2.0.5, 11.1, or 12.1.0.2 ( Bundle Patch 1 not mandatory). Upgrading to EM 12.1.0.2 from EM 12.1.0.1 is not a patch application (similar to Bundle Patch 1) but is achieved through a 1-system upgrade. Documentation: Oracle Enterprise Manager Cloud Control Introduction Document provides a broad overview of capabilities and highlights"What's New" in EM 12.1.0.2. All updated Oracle Enterprise Manager documentation can be found on OTN Upgrade Guide Please feel free to ask questions related to the new Oracle Enterprise Manager Cloud Control 12c Release 2 (12.1.0.2) at the Oracle Enterprise Manager Forum . You could also share your feedback at twitter  using hash tag #em12c or at Facebook . Stay Connected: Twitter |  Face book |  You Tube |  Linked in |  Newsletter

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  • Microsoft attaque Google sur son navigateur, reprochant un manque de respect de la confidentialité

    Microsoft attaque Google sur son navigateur, reprochant un manque de respect de la confidentialité Pete LePage, chef de produit pour Internet Explorer, a attaqué Google sur le peu de confidentialité qu'apporterait son navigateur. Microsoft reproche notamment à Chrome d'envoyer chaque lettre entrée dans la barre d'adresse au moteur de recherche (fusion avec la barre de recherche), ce qui permet à la fonction « Suggest » des moteurs de recherche d'afficher une liste des mots-clés les plus utilisés. Action non respectueuse de la vie privée des internautes que n'éfectuerait pas IE8. Et pourtant, IE8 aussi envoie des informations anonymes à Google lorsque celui-ci est moteur de recherche par défaut. Tout co...

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  • Brand New Oracle WebLogic 12c Online Launch Event, December 1, 10am PT

    - by Ruma Sanyal
    The brand new WebLogic 12c will be launched on December 1st with a 2-hour global webcast highlighting salient capabilities and benefits and featuring Hasan Rizvi, SVP, Fusion Middleware and Java. For the more techie types, the 2nd hour will be a developer focused discussion including multiple demos and live Q&A. Please join us, with your fellow IT managers, architects, and developers, to hear how the new release of Oracle WebLogic Server is: Designed to help you seamlessly move into the public or private cloud with an open, standards-based platform Built to drive higher value for your current infrastructure and significantly reduce development time and cost Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder

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  • Brand New Oracle WebLogic 12c Online Launch Event, December 1, 10am PT

    - by Ruma Sanyal
    The brand new WebLogic 12c will be launched on December 1st with a 2-hour global webcast highlighting salient capabilities and benefits and featuring Hasan Rizvi, SVP, Fusion Middleware and Java. For the more techie types, the 2nd hour will be a developer focused discussion including multiple demos and live Q&A. Please join us, with your fellow IT managers, architects, and developers, to hear how the new release of Oracle WebLogic Server is: Designed to help you seamlessly move into the public or private cloud with an open, standards-based platform Built to drive higher value for your current infrastructure and significantly reduce development time and cost Enhanced with transformational platforms and technologies such as Java EE 6, Oracle’s Active GridLink for RAC, Oracle Traffic Director, and Oracle Virtual Assembly Builder

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  • Raspberry Pi + Azure + Mobile App

    - by Richard Jones
    Ongoing project idea. So this is of long running personal interest to build a Mobile App that shows you a push notification/pop up alert, when anyone calls your house phone. So I've taken delivery of a Raspberry Pi. I've ordered a new Crucible Technology Caller ID Box. (arriving soon). I have been writing/learning Python to implement the Listener software. This will in turn push xml messages up to Azure for final delivery via push notifications to an App. iOS app already written to receive the notifications/allow address book additions made up from phone numbers from incoming calls. So this is fusion, R-Pi, Azure, Hardware and iOS. Details to follow as this plan unfolds.

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  • Oracle University Nuovi corsi (Week 42)

    - by rituchhibber
    Oracle University ha recentemente rilasciato i seguenti nuovi corsi in inglese: Database Oracle Enterprise Manager Cloud Control 12c: Install & Upgrade (Training On Demand) MySQL Performance Tuning (Training On Demand) Fusion Middleware Oracle GoldenGate 11g Fundamentals for Oracle (4 days) Oracle WebCenter Content 11g: Site Studio Essentials (5 days) Oracle WebCenter Portal 11g: Build Portals with Spaces (3 days) Business Intelligence Oracle BI 11g R1: Create Analyses and Dashboards (4 days) SOA & BPM SOA Adoption and Architecture Fundamentals (3 Days) eBusiness Suite R12 Oracle Using and Maintaining Approvals Management - Self-Study Course R12 Oracle HRMS Advanced Benefits Fundamentals - Self-Study Course WebLogic Oracle WebLogic Server 11g: Monitor and Tune Performance (Training On Demand) Financial Oracle Project Financial Planning 11.1.2: Create Projects ( 3 days) Tuxedo Oracle Tuxedo 12c: Application Administration (5 days) Java Java SE 7: The Platform Evolves - Self-Study Course Primevera Primavera Client/Server Partner Trainer Course - Self-Study Course Primavera Progress Reporter 8.2 - Self-Study Course Per ulteriori informazioni e per conoscere le date dei corsi, contattate il vostro Oracle University team locale.

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  • Oracle Integration Adapters at Oracle Openworld 2012!

    - by Ramkumar Menon
    Oracle Open world 2012 is just a weekend away and we are looking forward to showcase Oracle Integration Adapters at our Demo booth at  the Moscone Center.  Come visit us! Watch some live demos on how you can use our suite of Adapters to integrate and extend your Enterprise Applications! This is your opportunity to meet with our Engineering team, share with us your Integration use-cases and challenges, and hear from us on our Roadmap. The Oracle Integration Adapters booth is located at the Fusion Middleware Demopod area  from Monday, October 1 through Wednesday, October 3, 2012. See you next week!

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  • OSB, Service Callouts and OQL - Part 1

    - by Sabha
    Oracle Fusion Middleware customers use Oracle Service Bus (OSB) for virtualizing Service endpoints and implementing stateless service orchestrations. Behind the performance and speed of OSB, there are a couple of key design implementations that can affect application performance and behavior under heavy load. One of the heavily used feature in OSB is the Service Callout pipeline action for message enrichment and invoking multiple services as part of one single orchestration. Overuse of this feature, without understanding its internal implementation, can lead to serious problems. This post will delve into OSB internals, the problem associated with usage of Service Callout under high loads, diagnosing it via thread dump and heap dump analysis using tools like ThreadLogic and OQL (Object Query Language) and resolving it. The first section in the series will mainly cover the threading model used internally by OSB for implementing Route Vs. Service Callouts. Please refer to the blog post for more details. 

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  • Oracle, Sponsor Officiel de la 24ème Edition du Congrès HR

    - by Louisa Benchekor
    Congrès HR : l’événement phare de la Communauté RH Venez rencontrer les Experts Oracle et découvrir comment l’offre Fusion HCM coexiste avec les offres PeopleSoft, Oracle E-Business Suite, JD Edwards HCM. Participez au rendez-vous incontournable de la fonction RH: votre lieu d'échanges et de décryptage de l'actualité RH un réseau de Décideurs et de Spécialistes une plate-forme pour benchmarker avec 700 homologues Oracle : Sponsor Officiel du Congrès HR Oracle est sponsor de cette nouvelle édition qui se tiendra les 3 & 4 octobre prochain au Pré-Catelan. A cette occasion, Oracle animera une conférence le 4 octobre avec l’un de ses clients, autour de la problématique suivante : Quelles stratégies privilégier dans un contexte d’internationalisation croissante des organisations et de concurrence accrue ? Cliquez ici pour télécharger le programme détaillé des conférences. Plus d’information sur l’événement sur www.congreshr.com.

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  • Get Your Workshop Hands On!

    - by Justin Kestelyn
    Now that 2010 is behind us, that means a fresh set of Developer Day workshops (still free, always free) are ahead of us! Developer Day workshops are free, hands-on workshops that give you the software and skills to tame that learning curve and reach the next level in your technical knowledge. We have a range of entrees on the menu, including Java Development, Database Application Development, Fusion Development (Oracle ADF), and more. Most of these workshops let you walk away with a fully functional, VirtualBox-based software appliance that you can use for continued learning. Here's a short list of workshops for which you can register right now: - Java: Boston, March 8- Database App Development: Dallas, March 9- SOA Development: Reston, March 9- Data Integration: Seattle, March 15 + others planned for Toronto, Philadelphia, Shanghai, Perth, Istanbul, and many other cities in 2011! See this URL for more workshop info as it becomes available.

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  • Come visit us at OOW 2012 B2B Demo Booth!

    - by Nitesh Jain
    You’re invited to visit us at the Oracle B2B Demo POD at Oracle OpenWorld and JavaOne 2012. Please stop by at our booth to see cool demos on EDI X12, EDIFACT and SBRES (used in Airlines industry). We will also be showing integration with OSB, SOA Suite and BAM. Use this opportunity to see the product in action, learn, and get answers to your questions. We will be happy to meet you and hear about your B2B integration usecases and discuss our roadmap. The demo pod will be available at the Fusion Middleware Demo POD area on Monday, October 1 through Wednesday, October 3, 2012. Look forward to seeing you there! Happy OOW 2012! Ref: https://blogs.oracle.com/SOA/entry/come_visit_us_at_oow

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  • Matinale Communauté Partenaires HCM

    - by Louisa Aggoune
              Save the date: le prochain RDV de la Communauté Oracle Partenaires HCM se tiendra le Jeudi 05 Décembre 2013! Cette matinale s’inscrit dans la continuité des programmes Partenaires que nous avons lancés cette année. Cette nouvelle édition sera l’occasion pour vous de découvrir la stratégie HCM récemment mise en place ainsi que des retours d’expérience sur les projets Fusion HCM et nouvelles signatures. Vous aurez aussi l’occasion de solliciter directement nos experts HCM ainsi que vos interlocuteurs Alliances qui auront le plaisir de répondre à toutes vos interrogations. Au programme: success stories, roadmap, prochains évenements... Infos pratiques Jeudi 5 décembre 2013 De 9:00 à 12:00 Hôtel du Louvre Place André Malraux, 75001 Paris Attention nombre de place limité : Cliquez-ici pour vous inscrire ! 

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  • New Exadata and Exalogic public references

    - by Javier Puerta
    The following are new public references for Exadata and Exalogic: Allegis Accelerates HR Processing for 130,000 Contractors  Oracle customer, Allegis, describes how Oracle Exadata and Oracle Exalogic helped consolidate and optimize critical processes running in Oracle's PeopleSoft.  Hyundai Motor Company Document Cuts Repository Management and Access Times Approximately 85%, Saves More Than US$1 Million in Yearly Printing and Paper Costs The company implemented Oracle Exalogic Elastic Cloud, Oracle Exadata Database Machine, Oracle WebLogic, and Oracle WebCenter Content 11g to ensure high performance and stability for its new document-centralization system  University of Minnesota Reduces Data Center Footprint while Enhancing Performance and Manageability with Oracle Exadata Database Machine   Leading Research Institution Consolidates More Than 200 Databases to Approximately 20 while Maximizing Availability for Thousands of Users SThree Prepares to Triple in Size with a Cloud-Based Architecture and a Consolidated, Stable, and Scalable Global Platform  By consolidating 68 databases into a single Oracle Exadata Database Machine, SThree achieved the stability and scalability it needed to support its growth targets. Further enhancements to the organization’s core systems include a planned upgrade for Siebel Contact Center and improved integration with Oracle Fusion Middleware.

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  • Hello World!

    - by sravan.sarraju(at)oracle.com
    Finally managed to get some space to publish my first post. I’m a Fusion Apps Developer @ Oracle with a modest 3 yrs of exp. I love learning new technologies and digging into things which usually ppl ignore. Through this blog I wil try to share my leanings,observations, tips, workarounds etc. on topics ranging from Apps to ByteCode. Watch out for this space. Hope I wil be able to pull off an interesting blog.

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  • How to get differents backgrounds for each desktop working properly?

    - by MaikoID
    I've followed all the instructions for getting differents wallpapers for each desktop. I'm using Ubuntu 10.10. I've installed compiz-fusion-plugins-extra to add Wallpaper plugin on my Compiz Settings Manager (ccsm). But unfortunaly I cannot get my wallpapers working properly. I follow these instructions http://ubuntuguide.net/different-wallpapers-on-each-workspace-in-ubuntu and I just get a black background. Everything works fine after I press Win+P (I don't know what is this shortcut, refresh output I guess) or switch between ttf1 and ttf8 (ctrl+alt+f1 and ctrl+alt+f8). I tried reboot but the problem persist. What can I do to resolve this issue ?

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  • VMPlayer does not flush all outputs to serial port

    - by eddyxu
    I am debugging a Linux kernel in the VMPlayer on Ubuntu 12.04 configured a serial port to a file to see the debug information. However, each time when the kernel panics, only the backtrace stack were printed out instead of all the booting messages. This does not happend on VMPlayer Fusion. My .vmx file: serial1.present = "TRUE" serial1.fileType = "file" serial1.fileName = "~/tmp/serial.out" serial1.startConnected = "TRUE" msg.serial.file.open = "Replace" serial1.yieldOnMsrRead = "TRUE" My /etc/default/grub: GRUB_CMDLINE_LINUX_DEFAULT="quiet" GRUB_CMDLINE_LINUX="find_preseed=/preseed.cfg noprompt console=tty0 console=ttyS1,115200n8" How could I flush every message to both tty0 and ttyS1?

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  • Oracle Launches Mobile User Experiences Design Patterns

    - by asantaga
    Mobile design requires a different way of thinking. Use Oracle’s mobile design patterns to design iPhone, Android, or browser-based smartphone applications.  We are sharing our mobile design patterns and their baked-in, scientifically proven usability to enable Oracle customers and partners to build mobile apps quickly. Our design patterns are common solutions that developers can easily apply across all application suite products. Crafted by our insight into Oracle Fusion Middleware, the patterns are designed to work with the mobile technology provided by the Oracle Application Development Framework.  Normal 0 false false false false EN-US JA X-NONE

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  • Juju instances in aganet-state: down after turning them off (and back on) on EC2

    - by Tyler McAdams
    I turned my Juju instances off on EC2 for a while and after bringing them back online they seem to be in an odd state: [code] claude-vm@claude-vm-fusion:~/Documents/Shell Scripts$ juju status 2012-11-17 17:06:44,094 INFO Connecting to environment... 2012-11-17 17:06:45,590 INFO Connected to environment. machines: 0: agent-state: not-started dns-name: ec2-54-242-142-196.compute-1.amazonaws.com instance-id: i-b0996fcf instance-state: running 1: agent-state: down dns-name: ec2-50-19-186-245.compute-1.amazonaws.com instance-id: i-8c8375f3 instance-state: running 2: agent-state: down dns-name: ec2-54-242-255-238.compute-1.amazonaws.com instance-id: i-56807629 instance-state: running services: wordpress: charm: cs:precise/wordpress-9 exposed: true relations: db: - wordpress-db loadbalancer: - wordpress units: wordpress/0: agent-state: down machine: 2 open-ports: - 80/tcp public-address: ec2-54-242-227-57.compute-1.amazonaws.com wordpress-db: charm: cs:precise/mysql-10 relations: db: - wordpress units: wordpress-db/0: agent-state: down machine: 1 public-address: ec2-54-242-212-177.compute-1.amazonaws.com 2012-11-17 17:06:47,274 INFO 'status' command finished successfully [/code] Can I not take my instances down for a while? Or is this something else?

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  • SOA Proactive support

    - by JuergenKress
    We will provide information on our activities, publications, product related information and more. Additionally we look forward to your feedback to improve what we do. Read our blog and follow us on twitter @SoaProactive ! If you want to learn more about SOA Proactive support you, read our presentation from the Fusion Middleware Summer Camp in Munich at the SOA Community Workspace (SOA Partner Community membership required) How to run a RDA collection for SOA without providing a password at runtime? SOA Suite 11g PS5 Bundled Patch 3 (11.1.1.6.3) SOA & BPM Partner Community For regular information on Oracle SOA Suite become a member in the SOA & BPM Partner Community for registration please visit  www.oracle.com/goto/emea/soa (OPN account required) If you need support with your account please contact the Oracle Partner Business Center. Blog Twitter LinkedIn Mix Forum Technorati Tags: SOA Support,SOA proactive support,support,SOA Community,Oracle SOA,Oracle BPM,BPM,Community,OPN,Jürgen Kress

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  • ORACLE & TALEO HCM Summit: l'Agenda !!

    - by Louisa Benchekor
    Partage de talents… L'Agenda ! Oracle est heureux de vous communiquer l'Agenda du 1er European Oracle HCM Summit réunissant les utilisateurs européens d'Oracle et de Taleo !   La genèse et l’ambition d’Oracle PeopleSoft ont été de contribuer aux succès des projets de transformation RH et d’aider les DRH à devenir d’authentiques « business partners ». Celles-ci demeurent et s’amplifient avec notre nouvelle génération d’applications Cloud la plus aboutie du marché : Fusion HCM & Taleo. Cette complémentarité unique apporte innovation, intuitivité et agilité au profit de nos clients. Prenez connaissance de l'agenda - Cliquez-ici  & n'attendez plus pour vous inscrire !   ps: Attention, nombre de place limité

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  • links for 2011-02-15

    - by Bob Rhubart
    Why the hybrid cloud model is the best approach | Cloud Computing - InfoWorld Although some cloud providers look at the hybrid model as blasphemy, there are strong reasons for them to adopt it, says David Linthicum.  (tags: davidlinthicum cloud) Exadata Part V: Monitoring with Database Control The Oracle Instructor Uwe Hesse shows how "we can use Oracle Enterprise Manager Database Control to monitor an Exadata Database Machine, especially the Storage Servers (Cells). " (tags: oracle exadata) ATG Live Webcast Feb. 24th: Using the EBS 12 SOA Adapter (Oracle E-Business Suite Technology) "This live one-hour webcast will offer a review of the Service Oriented Architecture (SOA) capabilities within E-Business Suite R12 focusing on the E-Business Suite Adapter." (tags: oracle soa) Oracle Forms Migration to ADF - Webinar vom ORACLE Partner PITSS (Oracle Fusion Middleware für den Finanzsektor) "Join Oracle's Grant Ronald and PITSS to see a software architecture comparison of Oracle Forms and ADF and a live step-by-step presentation on how to achieve a successful migration." (tags: oracle adf)

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  • Compiz Error After Emerald Install

    - by KoopaTroopa
    Salutations! So, once again, I fell to the allure of the window decorator emerald. Where, just like the first time around, (I know I know) upon attempting to back out of emerald to the safety of compiz I'm faced with a problem. Seemingly after several minutes or after opening Chrome any window that isn't maximised has it's borders removed (so there's no close, minimise and maximise etc buttons). I can get them breifly back if I reload compiz via fusion-icon. After a brief chat on IRC it appears compiz is crashing. Here's a pastebin log of me running compiz via terminal. http://pastebin.com/sK65v4Fi I forgot my two vows of 'Never bother using Windows applications via wine or a VM' and 'Thou shalt never not use compiz'. ***GTK-Window-Decorator log gtk-window-decorator (gtk-window-decorator:11027): Gtk-WARNING **: Unable to locate theme engine in module_path: "pixmap", Segmentation fault ** also posted on ubuntuforums to widen my scope of help.

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  • Electronic Arts Talks about their Upgrade to Oracle E-Business Suite Release 12

    Electronic Arts Inc. is a leading global interactive entertainment software company. EA develops, publishes, and distributes interactive software worldwide for video game systems, personal computers, wireless devices and the Internet. EA uses many Oracle products such as E-Business Suite, Demantra, PeopleSoft, Hyperion, Fusion Middleware, etc . Last year, EA needed an ERP Transformation and wanted to move to one global single instance to manage their business better. They decided to migrate from E-Business Suite 11.5.9 to Release 12 to get the added functionality they needed.

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  • Oracle University Neue Kurse (KW 14)

    - by swalker
    In der letzten Woche wurden von Oracle University folgende neue Kurse (bzw. Versionen davon) veröffentlicht: Database Oracle Data Modeling and Relational Database Design (4 Tage) Fusion Middleware Oracle Directory Services 11g: Administration (5 Tage) Oracle Unified Directory 11g: Services Deployment Essentials (2 Tage) Oracle GoldenGate 11g Management Pack: Overview (1 Tag) Oracle SOA Suite 11g: Essential Concepts NEU (German version - 3 Tage) Business Intelligence & Datawarehousing Oracle Database 11g: Data Mining Techniques (2 Tage) Oracle Solaris Oracle Solaris 10 System Administration for HP-UX Administrators (5 Tage) E-Business Suites R12.x Oracle Time and Labor Fundamentals Wenn Sie weitere Einzelheiten erfahren oder sich über Kurstermine informieren möchten, wenden Sie sich einfach an Ihr lokales Oracle University-Team in. Bleiben Sie in Verbindung mit Oracle University: LinkedIn OracleMix Twitter Facebook Google+

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  • Is software support an option for your career?

    - by Maria Sandu
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 If you have a technical background, why should you choose a career in support? We have invited Serban to answer these questions and to give us an overview of one of the biggest technical teams in Oracle Romania. He’s been with Oracle for 7 years leading the local PeopleSoft Financials & Supply Chain Support team. Back in 2013 Serban started building a new support team in Romania – Fusion HCM. His current focus is building a strong support team for Fusion HCM, latest solution for Business HR Professionals from Oracle. The solution is offered both on Premise (customer site installation) but more important as a Cloud offering – SaaS.  So, why should a technical person choose Software Support over other technical areas?  “I think it is mainly because of the high level of technical skills required to provide the best technical solutions to our customers. Oracle Software Support covers complex solutions going from Database or Middleware to a vast area of business applications (basically covering any needs that a large enterprise may have). Working with such software requires very strong skills both technical and functional for the different areas, going from Finance, Supply Chain Management, Manufacturing, Sales to other very specific business processes. Our customers are large enterprises that already have a support layer inside their organization and therefore the Oracle Technical Support Engineers are working with highly specialized staff (DBA’s, System/Application Admins, Implementation Consultants). This is a very important aspect for our engineers because they need to be highly skilled to match our customer’s specialist’s expectations”.  What’s the career path in your team? “Technical Analysts joining our teams have a clear growth path. The main focus is to become a master of the product they will support. I think one need 1 or 2 years to reach a good level of understanding the product and delivering optimal solutions because of the complexity of our products. At a later stage, engineers can choose their professional development areas based on the business needs and preferences and then further grow towards as technical expert or a management role. We have analysts that have more than 15 years of technical expertise and they still learn and grow in technical area. Important fact is, due to the expansion of the Romanian Software support center, there are various management opportunities. So, if you want to leverage your experience and if you want to have people management responsibilities Oracle Software Support is the place to be!”  Our last question to Serban was about the benefits of being part of Oracle Software Support. Here is what he said: “We believe that Oracle delivers “State of the art” Support level to our customers. This is not possible without high investment in our staff. We commit from the start to support any technical analyst that joins us (being junior or very senior) with any training needs they have for their job. We have various technical trainings as well as soft-skills trainings required for a customer facing professional to be successful in his role. Last but not least, we’re aiming to make Oracle Romania SW Support a global center of excellence which means we’re investing a lot in our employees.”  If you’re looking for a job where you can combine your strong technical skills with customer interaction Oracle Software Support is the place to be! Send us your CV at [email protected]. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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