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Part 1: BPM as an ATV
It’s always exciting to talk to customers that are in the
middle of a BPM transformational journey. Their thirst for new processes to
improve with BPM makes them explorers in a landscape of opportunities. They
have discovered that with BPM the can “go places” they couldn’t reach before.
In a way, learning how to generate value with BPM is like adopting
a new mean of transportation. Apps are like regular cars: very efficient, but
to be used on paved roads: the road/process has been traced, and there are
fixed paths to follow to get from “opportunity to quote” or from “quote to
cash”. Getting off the road is risky, and laying down new asphalt is slow and
expensive. Custom development is like running: you can go virtually anywhere,
following any path you like, yet it’s slow, and a lot of sweat.
BPM allows you to go “off the beaten path” laid out by
packaged apps, yet make fast progress compared to custom development. BPM is therefore
more like an All-Terrain Vehicle (ATV): less efficient than a car, but much
faster than running, with a powerful enough engine that can get you places. The
similarities between BPM and ATVs don’t stop here: you must learn to ride it
even if you already know how to drive a car; you can reach places but figuring
out the path to your destination is harder. Ultimately, with BPM as with an ATV,
you reach places that you thought you could never reach, and you discover new destinations
that provide great benefit to you … and that you didn’t even know existed! That’s
where the sense of accomplishment that we heard from our BPM customers comes
from, as well as the desire to share their experience, or even, as in the case
of a County, the willingness to contribute their BPM solutions to help other
agencies that face the same challenges.
The question we wanted to answer is how can we teach organizations
to drive ATV/BPM, thus leading them to deeper success with BPM, while increasing
their awareness of the potential for reaching new targets, and finally equip
them with the right tools. Like with ATVs, getting from point A to point B is
more of a work of art than cruising on the highway by car. There is a lot we can do: after all many sought
after destinations are common: someone else has been on the same path before. If
only you could learn from their experience …
