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• HTG Explains: Should You Buy Extended Warranties?

  - by Chris Hoffman

  Buy something at an electronics store and you’ll be confronted by a pushy salesperson who insists you need an extended warranty. You’ll also see extended warranties pushed hard when shopping online. But are they worth it? There’s a reason stores push extended warranties so hard. They’re almost always pure profit for the store involved. An electronics store may live on razor-thin product margins and make big profits on extended warranties and overpriced HDMI cables. You’re Already Getting Multiple Warranties First, back up. The product you’re buying already includes a warranty. In fact, you’re probably getting several different types of warranties. Store Return and Exchange: Most electronics stores allow you to return a malfunctioning product within the first 15 or 30 days and they’ll provide you with a new one. The exact period of time will vary from store to store. If you walk out of the store with a defective product and have to swap it for a new one within the first few weeks, this should be easy. Manufacturer Warranty: A device’s manufacturer — whether the device is a laptop, a television, or a graphics card — offers their own warranty period. The manufacturer warranty covers you after the store refuses to take the product back and exchange it. The length of this warranty depends on the type of product. For example, a cheap laptop may only offer a one-year manufacturer warranty, while a more expensive laptop may offer a two-year warranty. Credit Card Warranty Extension: Many credit cards offer free extended warranties on products you buy with that credit card. Credit card companies will often give you an additional year of warranty. For example, if you buy a laptop with a two year warranty and it fails in the third year, you could then contact your credit card company and they’d cover the cost of fixing or replacing it. Check your credit card’s benefits and fine print for more information. Why Extended Warranties Are Bad You’re already getting a fairly long warranty period, especially if you have a credit card that offers you a free extended warranty — these are fairly common. If the product you get is a “lemon” and has a manufacturing error, it will likely fail pretty soon — well within your warranty period. The extended warranty matters after all your other warranties are exhausted. In the case of a laptop with a two-year warranty that you purchase with a credit card giving you a one-year warranty extension, your extended warranty will kick in three years after you purchase the laptop. In that many years, your current laptop will likely feel pretty old and laptops that are as good — or better — will likely be pretty cheap. If it’s a television, better television displays will be available at a lower price point. You’ll either want to upgrade to a newer model or you’ll be able to buy a new, just-as-good product for very cheap. You’ll only have to pay out-of-pocket if your device fails after the normal warranty period — in over two or three years for typical laptops purchased with a decent credit card. Save the money you would have spent on the warranty and put it towards a future upgrade. How Much Do Extended Warranties Cost? Let’s look at an example from a typical pushy retail outlet, Best Buy. We went to Best Buy’s website and found a pretty standard $600 Samsung laptop. This laptop comes with a one-year warranty period. If purchased with a fairly common credit card, you can easily get a two-year warranty period on this laptop without spending an additional penny. (Yes, such credit cards are available with no yearly fees.) During the check-out process, Best Buy tries to sell you a Geek Squad “Accidental Protection Plan.” To get an additional year of Best Buy’s extended warranty, you’d have to pay $324.98 for a “3-Year Accidental Protection Plan”. You’d basically be paying more than half the price of your laptop for an additional year of warranty — remember, the standard warranties would cover you anyway for the first two years. If this laptop did break sometime between two and three years from now, we wouldn’t be surprised if you could purchase a comparable laptop for about $325 anyway. And, if you don’t need to replace it, you’ve saved that money. Best Buy would object that this isn’t a standard extended warranty. It’s a supercharged warranty plan that will also provide coverage if you spill something on your laptop or drop it and break it. You just have to ask yourself a question. What are the odds that you’ll drop your laptop or spill something on it? They’re probably pretty low if you’re a typical human being. Is it worth spending more than half the price of the laptop just in case you’ll make an uncommon mistake? Probably not. There may be occasional exceptions to this — some Apple users swear by Apple’s AppleCare, for example — but you should generally avoid buying these things. There’s a reason stores are so pushy about extended warranties, and it’s not because they want to help protect you. It’s because they’re making lots of profit from these plans, and they’re making so much profit because they’re not a good deal for customers. Image Credit: Philip Taylor on Flickr     

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• 5 Lessons learnt in localization / multi language support in WPF

  - by MarkPearl

  For the last few months I have been secretly working away at the second version of an application that we initially released a few years ago. It’s called MaxCut and it is a free panel/cut optimizer for the woodwork, glass and metal industry. One of the motivations for writing MaxCut was to get an end to end experience in developing an application for general consumption. From the early days of v1 of MaxCut I would get the odd email thanking me for the software and then listing a few suggestions on how to improve it. Two of the most dominant suggestions that we received were… Support for imperial measurements (the original program only supported the metric system) Multi language support (we had someone who volunteered to translate the program into Japanese for us). I am not going to dive into the Imperial to Metric support in todays blog post, but I would like to cover a few brief lessons we learned in adding support for multi-language functionality in the software. I have sectioned them below under different lessons. Lesson 1 – Build multi-language support in from the start So the first lesson I learnt was if you know you are going to do multi language support – build it in from the very beginning! One of the power points of WPF/Silverlight is data binding in XAML and so while it wasn’t to painful to retro fit multi language support into the programing, it was still time consuming and a bit tedious to go through mounds and mounds of views and would have been a minor job to have implemented this while the form was being designed. Lesson 2 – Accommodate for varying word lengths using Grids The next lesson was a little harder to learn and was learnt a bit further down the road in the development cycle. We developed everything in English, assuming that other languages would have similar character length words for equivalent meanings… don’t!. A word that is short in your language may be of varying character lengths in other languages. Some language like Dutch and German allow for concatenation of nouns which has the potential to create really long words. We picked up a few places where our views had been structured incorrectly so that if a word was to long it would get clipped off or cut out. To get around this we began using the WPF grid extensively with column widths that would automatically expand if they needed to. Generally speaking the grid replacement got round this hurdle, and if in future you have a choice between a stack panel or a grid – think twice before going for the easier option… often the grid will be a bit more work to setup, but will be more flexible. Lesson 3 – Separate the separators Our initial run through moving the words to a resource dictionary led us to make what I thought was one potential mistake. If we had a label like the following… “length : “ In the resource dictionary we put it as a single entry. This is fine until you start using a word more than once. For instance in our scenario we used the word “length’ frequently. with different variations of the word with grammar and separators included in the resource we ended up having what I would consider a bloated dictionary. When we removed the separators from the words and put them as their own resources we saw a dramatic reduction in dictionary size… so something that looked like this… “length : “ “length. “ “length?” Was reduced to… “length” “:” “?” “.” While this may not seem like a reduction at first glance, consider that the separators “:?.” are used everywhere and suddenly you see a real reduction in bloat. Lesson 4 – Centralize the Language Dictionary This lesson was learnt at the very end of the project after we had already had a release candidate out in the wild. Because our translations would be done on a volunteer basis and remotely, we wanted it to be really simple for someone to translate our program into another language. As a common design practice we had tiered the application so that we had a business logic layer, a ui layer, etc. The problem was in several of these layers we had resource files specific for that layer. What this resulted in was us having multiple resource files that we would need to send to our translators. To add to our problems, some of the wordings were duplicated in different resource files, which would result in additional frustration from our translators as they felt they were duplicating work. Eventually the workaround was to make a separate project in VS2010 with just the language translations. We then exposed the dictionary as public within this project and made it as a reference to the other projects within the solution. This solved out problem as now we had a central dictionary and could remove any duplication's. Lesson 5 – Make a dummy translation file to test that you haven’t missed anything The final lesson learnt about multi language support in WPF was when checking if you had forgotten to translate anything in the inline code, make a test resource file with dummy data. Ideally you want the data for each word to be identical. In our instance we made one which had all the resource key values pointing to a value of test. This allowed us point the language file to our test resource file and very quickly browse through the program and see if we had missed any linking. The alternative to this approach is to have two language files and swap between the two while running the program to make sure that you haven’t missed anything, but the downside of dual language file approach is that it is much a lot harder spotting a mistake if everything is different – almost like playing Where’s Wally / Waldo. It is much easier spotting variance in uniformity – meaning when you put the “test’ keyword for everything, anything that didn’t say “test” stuck out like a sore thumb. So these are my top five lessons learnt on implementing multi language support in WPF. Feel free to make any suggestions in the comments section if you feel maybe something is more important than one of these or if I got it wrong!

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• Data Source Connection Pool Sizing

  - by Steve Felts

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} One of the most time-consuming procedures of a database application is establishing a connection. The connection pooling of the data source can be used to minimize this overhead.  That argues for using the data source instead of accessing the database driver directly. Configuring the size of the pool in the data source is somewhere between an art and science – this article will try to move it closer to science.  From the beginning, WLS data source has had an initial capacity and a maximum capacity configuration values.  When the system starts up and when it shrinks, initial capacity is used.  The pool can grow to maximum capacity.  Customers found that they might want to set the initial capacity to 0 (more on that later) but didn’t want the pool to shrink to 0.  In WLS 10.3.6, we added minimum capacity to specify the lower limit to which a pool will shrink.  If minimum capacity is not set, it defaults to the initial capacity for upward compatibility.   We also did some work on the shrinking in release 10.3.4 to reduce thrashing; the algorithm that used to shrink to the maximum of the currently used connections or the initial capacity (basically the unused connections were all released) was changed to shrink by half of the unused connections. The simple approach to sizing the pool is to set the initial/minimum capacity to the maximum capacity.  Doing this creates all connections at startup, avoiding creating connections on demand and the pool is stable.  However, there are a number of reasons not to take this simple approach. When WLS is booted, the deployment of the data source includes synchronously creating the connections.  The more connections that are configured in initial capacity, the longer the boot time for WLS (there have been several projects for parallel boot in WLS but none that are available).  Related to creating a lot of connections at boot time is the problem of logon storms (the database gets too much work at one time).   WLS has a solution for that by setting the login delay seconds on the pool but that also increases the boot time. There are a number of cases where it is desirable to set the initial capacity to 0.  By doing that, the overhead of creating connections is deferred out of the boot and the database doesn’t need to be available.  An application may not want WLS to automatically connect to the database until it is actually needed, such as for some code/warm failover configurations. There are a number of cases where minimum capacity should be less than maximum capacity.  Connections are generally expensive to keep around.  They cause state to be kept on both the client and the server, and the state on the backend may be heavy (for example, a process).  Depending on the vendor, connection usage may cost money.  If work load is not constant, then database connections can be freed up by shrinking the pool when connections are not in use.  When using Active GridLink, connections can be created as needed according to runtime load balancing (RLB) percentages instead of by connection load balancing (CLB) during data source deployment. Shrinking is an effective technique for clearing the pool when connections are not in use.  In addition to the obvious reason that there times where the workload is lighter,  there are some configurations where the database and/or firewall conspire to make long-unused or too-old connections no longer viable.  There are also some data source features where the connection has state and cannot be used again unless the state matches the request.  Examples of this are identity based pooling where the connection has a particular owner and XA affinity where the connection is associated with a particular RAC node.  At this point, WLS does not re-purpose (discard/replace) connections and shrinking is a way to get rid of the unused existing connection and get a new one with the correct state when needed. So far, the discussion has focused on the relationship of initial, minimum, and maximum capacity.  Computing the maximum size requires some knowledge about the application and the current number of simultaneously active users, web sessions, batch programs, or whatever access patterns are common.  The applications should be written to only reserve and close connections as needed but multiple statements, if needed, should be done in one reservation (don’t get/close more often than necessary).  This means that the size of the pool is likely to be significantly smaller then the number of users.   If possible, you can pick a size and see how it performs under simulated or real load.  There is a high-water mark statistic (ActiveConnectionsHighCount) that tracks the maximum connections concurrently used.  In general, you want the size to be big enough so that you never run out of connections but no bigger.   It will need to deal with spikes in usage, which is where shrinking after the spike is important.  Of course, the database capacity also has a big influence on the decision since it’s important not to overload the database machine.  Planning also needs to happen if you are running in a Multi-Data Source or Active GridLink configuration and expect that the remaining nodes will take over the connections when one of the nodes in the cluster goes down.  For XA affinity, additional headroom is also recommended.  In summary, setting initial and maximum capacity to be the same may be simple but there are many other factors that may be important in making the decision about sizing.

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• LINQ – SequenceEqual() method

  - by nmarun

  I have been looking at LINQ extension methods and have blogged about what I learned from them in my blog space. Next in line is the SequenceEqual() method. Here’s the description about this method: “Determines whether two sequences are equal by comparing the elements by using the default equality comparer for their type.” Let’s play with some code: 1: int[] numbers = { 5, 4, 1, 3, 9, 8, 6, 7, 2, 0 }; 2: // int[] numbersCopy = numbers; 3: int[] numbersCopy = { 5, 4, 1, 3, 9, 8, 6, 7, 2, 0 }; 4:  5: Console.WriteLine(numbers.SequenceEqual(numbersCopy)); This gives an output of ‘True’ – basically compares each of the elements in the two arrays and returns true in this case. The result is same even if you uncomment line 2 and comment line 3 (I didn’t need to say that now did I?). So then what happens for custom types? For this, I created a Product class with the following definition: 1: class Product 2: { 3: public int ProductId { get; set; } 4: public string Name { get; set; } 5: public string Category { get; set; } 6: public DateTime MfgDate { get; set; } 7: public Status Status { get; set; } 8: } 9:  10: public enum Status 11: { 12: Active = 1, 13: InActive = 2, 14: OffShelf = 3, 15: } In my calling code, I’m just adding a few product items: 1: private static List<Product> GetProducts() 2: { 3: return new List<Product> 4: { 5: new Product 6: { 7: ProductId = 1, 8: Name = "Laptop", 9: Category = "Computer", 10: MfgDate = new DateTime(2003, 4, 3), 11: Status = Status.Active, 12: }, 13: new Product 14: { 15: ProductId = 2, 16: Name = "Compact Disc", 17: Category = "Water Sport", 18: MfgDate = new DateTime(2009, 12, 3), 19: Status = Status.InActive, 20: }, 21: new Product 22: { 23: ProductId = 3, 24: Name = "Floppy", 25: Category = "Computer", 26: MfgDate = new DateTime(1993, 3, 7), 27: Status = Status.OffShelf, 28: }, 29: }; 30: } Now for the actual check: 1: List<Product> products1 = GetProducts(); 2: List<Product> products2 = GetProducts(); 3:  4: Console.WriteLine(products1.SequenceEqual(products2)); This one returns ‘False’ and the reason is simple – this one checks for reference equality and the products in the both the lists get different ‘memory addresses’ (sounds like I’m talking in ‘C’). In order to modify this behavior and return a ‘True’ result, we need to modify the Product class as follows: 1: class Product : IEquatable<Product> 2: { 3: public int ProductId { get; set; } 4: public string Name { get; set; } 5: public string Category { get; set; } 6: public DateTime MfgDate { get; set; } 7: public Status Status { get; set; } 8:  9: public override bool Equals(object obj) 10: { 11: return Equals(obj as Product); 12: } 13:  14: public bool Equals(Product other) 15: { 16: //Check whether the compared object is null. 17: if (ReferenceEquals(other, null)) return false; 18:  19: //Check whether the compared object references the same data. 20: if (ReferenceEquals(this, other)) return true; 21:  22: //Check whether the products' properties are equal. 23: return ProductId.Equals(other.ProductId) 24: && Name.Equals(other.Name) 25: && Category.Equals(other.Category) 26: && MfgDate.Equals(other.MfgDate) 27: && Status.Equals(other.Status); 28: } 29:  30: // If Equals() returns true for a pair of objects 31: // then GetHashCode() must return the same value for these objects. 32: // read why in the following articles: 33: // http://geekswithblogs.net/akraus1/archive/2010/02/28/138234.aspx 34: // http://stackoverflow.com/questions/371328/why-is-it-important-to-override-gethashcode-when-equals-method-is-overriden-in-c 35: public override int GetHashCode() 36: { 37: //Get hash code for the ProductId field. 38: int hashProductId = ProductId.GetHashCode(); 39:  40: //Get hash code for the Name field if it is not null. 41: int hashName = Name == null ? 0 : Name.GetHashCode(); 42:  43: //Get hash code for the ProductId field. 44: int hashCategory = Category.GetHashCode(); 45:  46: //Get hash code for the ProductId field. 47: int hashMfgDate = MfgDate.GetHashCode(); 48:  49: //Get hash code for the ProductId field. 50: int hashStatus = Status.GetHashCode(); 51: //Calculate the hash code for the product. 52: return hashProductId ^ hashName ^ hashCategory & hashMfgDate & hashStatus; 53: } 54:  55: public static bool operator ==(Product a, Product b) 56: { 57: // Enable a == b for null references to return the right value 58: if (ReferenceEquals(a, b)) 59: { 60: return true; 61: } 62: // If one is null and the other not. Remember a==null will lead to Stackoverflow! 63: if (ReferenceEquals(a, null)) 64: { 65: return false; 66: } 67: return a.Equals((object)b); 68: } 69:  70: public static bool operator !=(Product a, Product b) 71: { 72: return !(a == b); 73: } 74: } Now THAT kinda looks overwhelming. But lets take one simple step at a time. Ok first thing you’ve noticed is that the class implements IEquatable<Product> interface – the key step towards achieving our goal. This interface provides us with an ‘Equals’ method to perform the test for equality with another Product object, in this case. This method is called in the following situations: when you do a ProductInstance.Equals(AnotherProductInstance) and when you perform actions like Contains<T>, IndexOf() or Remove() on your collection Coming to the Equals method defined line 14 onwards. The two ‘if’ blocks check for null and referential equality using the ReferenceEquals() method defined in the Object class. Line 23 is where I’m doing the actual check on the properties of the Product instances. This is what returns the ‘True’ for us when we run the application. I have also overridden the Object.Equals() method which calls the Equals() method of the interface. One thing to remember is that anytime you override the Equals() method, its’ a good practice to override the GetHashCode() method and overload the ‘==’ and the ‘!=’ operators. For detailed information on this, please read this and this. Since we’ve overloaded the operators as well, we get ‘True’ when we do actions like: 1: Console.WriteLine(products1.Contains(products2[0])); 2: Console.WriteLine(products1[0] == products2[0]); This completes the full circle on the SequenceEqual() method. See the code used in the article here.

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• Uploading multiple files using Spring MVC 3.0.2 after HiddenHttpMethodFilter has been enabled

  - by Tiny

  I'm using Spring version 3.0.2. I need to upload multiple files using the multiple="multiple" attribute of a file browser such as, <input type="file" id="myFile" name="myFile" multiple="multiple"/> (and not using multiple file browsers something like the one stated by this answer, it indeed works I tried). Although no versions of Internet Explorer supports this approach unless an appropriate jQuery plugin/widget is used, I don't care about it right now (since most other browsers support this). This works fine with commons fileupload but in addition to using RequestMethod.POST and RequestMethod.GET methods, I also want to use other request methods supported and suggested by Spring like RequestMethod.PUT and RequestMethod.DELETE in their own appropriate places. For this to be so, I have configured Spring with HiddenHttpMethodFilter which goes fine as this question indicates. but it can upload only one file at a time even though multiple files in the file browser are chosen. In the Spring controller class, a method is mapped as follows. @RequestMapping(method={RequestMethod.POST}, value={"admin_side/Temp"}) public String onSubmit(@RequestParam("myFile") List<MultipartFile> files, @ModelAttribute("tempBean") TempBean tempBean, BindingResult error, Map model, HttpServletRequest request, HttpServletResponse response) throws IOException, FileUploadException { for(MultipartFile file:files) { System.out.println(file.getOriginalFilename()); } } Even with the request parameter @RequestParam("myFile") List<MultipartFile> files which is a List of type MultipartFile (it can always have only one file at a time). I could find a strategy which is likely to work with multiple files on this blog. I have gone through it carefully. The solution below the section SOLUTION 2 – USE THE RAW REQUEST says, If however the client insists on using the same form input name such as ‘files[]‘ or ‘files’ and then populating that name with multiple files then a small hack is necessary as follows. As noted above Spring 2.5 throws an exception if it detects the same form input name of type file more than once. CommonsFileUploadSupport – the class which throws that exception is not final and the method which throws that exception is protected so using the wonders of inheritance and subclassing one can simply fix/modify the logic a little bit as follows. The change I’ve made is literally one word representing one method invocation which enables us to have multiple files incoming under the same form input name. It attempts to override the method protected MultipartParsingResult parseFileItems(List fileItems, String encoding) {} of the abstract class CommonsFileUploadSupport by extending the class CommonsMultipartResolver such as, package multipartResolver; import java.io.UnsupportedEncodingException; import java.util.HashMap; import java.util.Iterator; import java.util.List; import java.util.Map; import javax.servlet.ServletContext; import org.apache.commons.fileupload.FileItem; import org.springframework.util.StringUtils; import org.springframework.web.multipart.MultipartException; import org.springframework.web.multipart.MultipartFile; import org.springframework.web.multipart.commons.CommonsMultipartFile; import org.springframework.web.multipart.commons.CommonsMultipartResolver; final public class MultiCommonsMultipartResolver extends CommonsMultipartResolver { public MultiCommonsMultipartResolver() { } public MultiCommonsMultipartResolver(ServletContext servletContext) { super(servletContext); } @Override @SuppressWarnings("unchecked") protected MultipartParsingResult parseFileItems(List fileItems, String encoding) { Map<String, MultipartFile> multipartFiles = new HashMap<String, MultipartFile>(); Map multipartParameters = new HashMap(); // Extract multipart files and multipart parameters. for (Iterator it = fileItems.iterator(); it.hasNext();) { FileItem fileItem = (FileItem) it.next(); if (fileItem.isFormField()) { String value = null; if (encoding != null) { try { value = fileItem.getString(encoding); } catch (UnsupportedEncodingException ex) { if (logger.isWarnEnabled()) { logger.warn("Could not decode multipart item '" + fileItem.getFieldName() + "' with encoding '" + encoding + "': using platform default"); } value = fileItem.getString(); } } else { value = fileItem.getString(); } String[] curParam = (String[]) multipartParameters.get(fileItem.getFieldName()); if (curParam == null) { // simple form field multipartParameters.put(fileItem.getFieldName(), new String[] { value }); } else { // array of simple form fields String[] newParam = StringUtils.addStringToArray(curParam, value); multipartParameters.put(fileItem.getFieldName(), newParam); } } else { // multipart file field CommonsMultipartFile file = new CommonsMultipartFile(fileItem); if (multipartFiles.put(fileItem.getName(), file) != null) { throw new MultipartException("Multiple files for field name [" + file.getName() + "] found - not supported by MultipartResolver"); } if (logger.isDebugEnabled()) { logger.debug("Found multipart file [" + file.getName() + "] of size " + file.getSize() + " bytes with original filename [" + file.getOriginalFilename() + "], stored " + file.getStorageDescription()); } } } return new MultipartParsingResult(multipartFiles, multipartParameters); } } What happens is that the last line in the method parseFileItems() (the return statement) i.e. return new MultipartParsingResult(multipartFiles, multipartParameters); causes a compile-time error because the first parameter multipartFiles is a type of Map implemented by HashMap but in reality, it requires a parameter of type MultiValueMap<String, MultipartFile> It is a constructor of a static class inside the abstract class CommonsFileUploadSupport, public abstract class CommonsFileUploadSupport { protected static class MultipartParsingResult { public MultipartParsingResult(MultiValueMap<String, MultipartFile> mpFiles, Map<String, String[]> mpParams) { } } } The reason might be - this solution is about the Spring version 2.5 and I'm using the Spring version 3.0.2 which might be inappropriate for this version. I however tried to replace the Map with MultiValueMap in various ways such as the one shown in the following segment of code, MultiValueMap<String, MultipartFile>mul=new LinkedMultiValueMap<String, MultipartFile>(); for(Entry<String, MultipartFile>entry:multipartFiles.entrySet()) { mul.add(entry.getKey(), entry.getValue()); } return new MultipartParsingResult(mul, multipartParameters); but no success. I'm not sure how to replace Map with MultiValueMap and even doing so could work either. After doing this, the browser shows the Http response, HTTP Status 400 - type Status report message description The request sent by the client was syntactically incorrect (). Apache Tomcat/6.0.26 I have tried to shorten the question as possible as I could and I haven't included unnecessary code. How could be made it possible to upload multiple files after Spring has been configured with HiddenHttpMethodFilter? That blog indicates that It is a long standing, high priority bug. If there is no solution regarding the version 3.0.2 (3 or higher) then I have to disable Spring support forever and continue to use commons-fileupolad as suggested by the third solution on that blog omitting the PUT, DELETE and other request methods forever. Just curiously waiting for a solution and/or suggestion. Very little changes to the code in the parseFileItems() method inside the class MultiCommonsMultipartResolver might make it to upload multiple files but I couldn't succeed in my attempts (again with the Spring version 3.0.2 (3 or higher)).

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• Fingerprint readers: FIPS compliant model vs. the internal swipe kind?

  - by mmm bacon

  I'm looking at a Dell laptop which offers either a FIPS compliant fingerprint reader, or one called "internal swipe". I've been able to find guidance online about which one to choose. What's the difference, and what are the pros/cons of each? I don't need a fingerprint reader for my industry. I just thought it'd be cool.

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• Disable autocreation of Birthday events for Contacts in Outlook 2010

  - by niklasfi

  Hello, does anyone know how to disable the creation of birthday events in Outlook 2010? Here is my setup and what causes the problem: I have 2 computers and one mobile which all sync through a googlemail account. But after also synching the contacts, each Outlook instance creates a birthday event for that contact. So I end up with 2 Birthday reminders. Is it possible to tell one of the PCs to not enter birthdays into the calendar? Greetings Niklas

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• WSS3.0 to SharePoint Foundation 2010 upgrade

  - by niklassaers

  Hi guys, I've got a Windows 2003 x86 server with a small WSS3.0 installation. Now we've bought a new server with Windows Server 2008 x64 and installed SharePoint Foundation 2010 on it. I wish to transfer the few lists and their view from the old WSS3 to SP2010. How should I do this? All the migration websites I've read talk about preparing, but no-one really say how to migrate from one x86 2007 server to a x64 2010 server. Cheers Nik

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• What is the best SOHO NAS currently available?

  - by VinceJS

  What is the "best" Small Office Home Office (SOHO) Network Attached Storage (NAS) device available? Best performance vs. cost that is! I am looking for one that I can use at home to safely store my pictures, videos. What features should I look for? There are so many NAS reviews on the web, how do you choose the right one?

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• What is the best SOHO NAS currently available?

  - by VinceJS

  What is the "best" Small Office Home Office (SOHO) Network Attached Storage (NAS) device available? Best performance vs. cost that is! I am looking for one that I can use at home to safely store my pictures, videos. What features should I look for? There are so many NAS reviews on the web, how do you choose the right one?

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• Uninstalling an Incompatible Addon in Firefox ?

  - by Mohammad

  There are two incompatible addons in my addons list that Uninstall button is disabled for them. They were working well on FF3.5 , but upon I installed FF3.6 they were incompatible. The first one is PC Sync 2 Synchronisation Extension The second one is Firefox Synchronisation Extension How can I uninstall them ?

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• apache's caching (mod_cache) vs squid reverse-proxy caching?

  - by ajsie

  simple question about an area im not familiar with. which one is best for caching? are there other options? cause i want to be sure which one to use before i learn it. so i dont have to realize afterwards that it was a bad choice. so would be great if someone could shed a light on this topic.

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• Quick and clean ways to clone virtual machines

  - by Alexandre Nizoux

  I have 2 hypervisors running. One is an ESXi 4, the other one a Hyper-V 2008 R2. My question is: What is the cleanest and easiest way to clone a machine under each hypervisor without using any centralized management tool. Thanks.

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• Play stereo sound as mono sound for different channel using c#.net

  - by sr-dusad

  hi I want to play a stereo sound in the following manner using c#.net It’s a stereo track: Make it possible to hear only the L or only the R channel or both channels simultaneously. If you play only one channel put the audio out in mono so that you can hear the one channel in either speakers or headphones Thanks in advance for any help

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• Sonicwall NSA 240 or Netgear ProSecure UTM 25

  - by Markus Larsson

  Hi! I'm about to buy a new firewall and I’m choosing between a Sonicwall NSA 240 and a Netgear ProSecure UTM 25. I have already done research for which kind of firewall I need and limit it to these two, now I just have to choose between them. But what I don’t know is which one of them is easiest to administrate, which one has the best UI? Any thoughts?

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• Proliant Support Pack and Ubuntu on older HP Proliants

  - by snl

  We have a couple of oldish HP Proliant servers -- one DL385 G1 and one DL360 G5, to be exact -- that we'd like to upgrade from CentOS 5 to Ubuntu LucidLynx. The problem is that HP doesn't offer Ubuntu Proliant Support Packs for these particular models. Would you upgrade regardless, skipping the PSPs altogether? Are there alternative hardware monitoring tools that would match the functionality of the PSPs? Is there a hack to install the PSP RPMs on an Ubuntu system?

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• Confluence or apache on win server 2008 cant find scripts and images :(

  - by Ishak

  I am a newbie to both Tomcat and Apache. I have set the virtual hosts as described in Here. And JIRA works fine when i browse the URL jira.agmlab.com. However when i try to access Confluence(3.4.5) with confluence.agmlab.com the pages come in plain html, i can login and browse pages but there is no css or js so that my confluence pages look very ugly. what can possibly cause this and how to fix this? here is my virtual hosts definitions : # # Virtual Hosts # # If you want to maintain multiple domains/hostnames on your # machine you can setup VirtualHost containers for them. Most configurations # use only name-based virtual hosts so the server doesn't need to worry about # IP addresses. This is indicated by the asterisks in the directives below. # # Please see the documentation at # <URL:http://httpd.apache.org/docs/2.2/vhosts/> # for further details before you try to setup virtual hosts. # # You may use the command line option '-S' to verify your virtual host # configuration. # # Use name-based virtual hosting. # NameVirtualHost * # # VirtualHost example: # Almost any Apache directive may go into a VirtualHost container. # The first VirtualHost section is used for all requests that do not # match a ServerName or ServerAlias in any <VirtualHost> block. # <VirtualHost *> ServerName confluence.agmlab.com ProxyRequests Off ProxyPreserveHost On <Proxy *> Order deny,allow Allow from all </Proxy> ProxyPass / http://localhost:8081/confluence/ ProxyPassReverse / http://localhost:8081/confluence/ # ProxyHTMLURLMap /confluence/ / <Location /> Order allow,deny Allow from all </Location> </VirtualHost> <VirtualHost *> ServerName jira.agmlab.com ProxyRequests Off ProxyPreserveHost On <Proxy *> Order deny,allow Allow from all </Proxy> ProxyPass / http://localhost:8080/ ProxyPassReverse / http://localhost:8080/ <Location /> Order allow,deny Allow from all </Location> </VirtualHost> and i added 127.0.0.1 jira.agmlab.com 127.0.0.1 confluence.agmlab.com to my hosts file (i am using Win Server 2008 OS). here is part of the error log from Apache access.log file : 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1.0/_/download/resources/confluence.web.resources:aui-forms/confluence-forms.css HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/3.4.5/_/download/batch/com.atlassian.confluence.keyboardshortcuts:confluence-keyboard-shortcuts/com.atlassian.confluence.keyboardshortcuts:confluence-keyboard-shortcuts.css HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/0.7/_/download/batch/com.atlassian.plugins.shortcuts.atlassian-shortcuts-module:shortcuts/com.atlassian.plugins.shortcuts.atlassian-shortcuts-module:shortcuts.css HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1/_/download/superbatch/js/batch.js HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1.0/_/download/batch/confluence.web.resources:login/confluence.web.resources:login.js HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1/_/download/superbatch/css/batch.css?media=print HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1/_/styles/combined.css HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1.2.2/_/download/batch/com.atlassian.confluence.plugins.doctheme:splitter/com.atlassian.confluence.plugins.doctheme:splitter.js HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/1.0/_/download/batch/legacy.confluence.web.resources:prototype/legacy.confluence.web.resources:prototype.js HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/0.7/_/download/batch/com.atlassian.plugins.shortcuts.atlassian-shortcuts-module:shortcuts/com.atlassian.plugins.shortcuts.atlassian-shortcuts-module:shortcuts.js HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/3.4.5/_/download/batch/com.atlassian.confluence.keyboardshortcuts:confluence-keyboard-shortcuts/com.atlassian.confluence.keyboardshortcuts:confluence-keyboard-shortcuts.js HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/images/logo/confluence_48_white.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/opensearch/osd.action HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:13:34 +0200] "GET /confluence/s/2035/1/_/images/logo/confluence_16.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:16:27 +0200] "POST /plugins/servlet/gadgets/security-tokens HTTP/1.1" 200 525 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/favicon.ico HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/s/2035/1/_/images/logo/confluence_16.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/s/2035/1/_/images/icons/profilepics/anonymous.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/images/logo/confluence_48_white.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/images/icons/star_grey.gif HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/s/2035/1/_/images/icons/add_12.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:08 +0200] "GET /confluence/images/border/spacer.gif HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:11 +0200] "GET /confluence/favicon.ico HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:11 +0200] "GET /confluence/s/2035/1/_/images/logo/confluence_16.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:12 +0200] "GET /confluence/s/2035/1/_/images/icons/add_12.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:12 +0200] "GET /confluence/s/2035/1/_/images/icons/profilepics/anonymous.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:12 +0200] "GET /confluence/images/logo/confluence_48_white.png HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:12 +0200] "GET /confluence/images/border/spacer.gif HTTP/1.1" 404 2788 127.0.0.1 - - [03/Jan/2011:16:19:12 +0200] "GET /confluence/images/icons/star_grey.gif HTTP/1.1" 404 2788 I can see the pages properly with js and css and images when i use confluence with URL localhost:8081/confluence. i have just set the base url of confluence to "confluence.agmlab.com" and then restarted both confluence and apache but nothing changed, and i also checked settings for jira, and its base URL is localhost:8080 but it works fine. Can it be something related with the permissions defined in Win Server 2008 ? maybe there is not enough rights (such as read execute ) in some users, directories ??

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• How to know the source of certain TCP traffic on AIX

  - by A.Rashad

  We have two AIX boxes, one for production system and another for testing. both systems are running ATM machine switches, where the ATM device is connected via TCP socket. we had an issue on production system where the machine would power off or get disconnected but the netstat -na | grep <IP of machine > would still mention that the socket is up when simulated that case on the UAT environment, the problem did not happen, where the socket would terminate in 3 to 5 minutes. when sniffed on the traffic between the machine and ATM we found that no traffic takes place on production while there is some sort of heartbeat on UAT. but it is not initiated by the application. $>tcpdump | grep -v "10.2.2.71" | grep -v "HSRP" | grep "10.3.1.30" tcpdump: verbose output suppressed, use -v or -vv for full protocol decode listening on en6, link-type 1, capture size 96 bytes 09:08:13.323421 IP server073.afs3-callback > 10.3.1.30.impera: . 278204201:278204202(1) ack 3307884029 win 164 09:08:13.335334 IP 10.3.1.30.impera > server073.afs3-callback: . ack 1 win 64180 09:08:23.425771 IP 10.3.1.30.impera > server073.afs3-callback: . 1:2(1) ack 1 win 64180 09:08:23.425789 IP server073.afs3-callback > 10.3.1.30.impera: . ack 2 win 65535 09:09:13.628985 IP server073.afs3-callback > 10.3.1.30.impera: . 0:1(1) ack 1 win 164 09:09:13.633900 IP 10.3.1.30.impera > server073.afs3-callback: . ack 1 win 64180 09:09:23.373634 IP 10.3.1.30.impera > server073.afs3-callback: . 1:2(1) ack 1 win 64180 09:09:23.373647 IP server073.afs3-callback > 10.3.1.30.impera: . ack 2 win 65535 while on production, that traffic is not there. we want to know where this traffic is initiated from to implement on production to sense disconnection our comms parameters are: tcp_keepcnt = 2 tcp_keepidle = 100 tcp_keepinit = 150 tcp_keepintvl = 150 tcp_finwait2 = 1200 can anyone help? Editing Question: One point I missed because I was rushing to a meeting. the difference between the Production and UAT in setup is that in Production we have an application called F5 working as load balancer between the ATMs and the AIX box, while it is a direct connection through MPLS in case of UAT. note: we had one MPLS and one GPRS connected ATMs on UAT, and both connections terminated when unplugged in about 4 minutes Edit 2 the no -o tcp_timewait command returns 1 in both Production and UAT

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• Backup NAS to another NAS?

  - by Tronic

  hey there, is there a way to backup / transfer a NAS (it's like a big harddrive with some access to a webinterface, but closed linux etc.... only two ethernet ports) to another one? or is the only way to connect both NASs to my computer and copy the data from one to the other? it's like 750gb of data... thanks in advance... regards

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• Share webcam on Windows XP

  - by amouniverso

  There's two connected PC via Ethernet. One have a usb web-camera.How can I watch the camera at one machine(it have not the camera) not notably for other?

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• Share webcam on Windows XP

  - by amouniverso

  There's two connected PC via Ethernet. One have a usb web-camera.How can I watch the camera at one machine(it have not the camera) not notably for other?

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• Sysprep without audit mode?

  - by askvictor

  In preparing a (windows 7) machine for cloning, does one need to run it in audit mode before installing/customising? I have a customised machine I would like to sysprep and clone, without having to re-create in audit mode. And from where does one run sysprep? Is the command included in the windows distro, or do I need to run it from the AIK, or from a PE environment?

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• Copy files in Linux, avoid the copy if files do exist in destination

  - by user10826

  Hi, I need to copy a /home/user folder from one hardisk to another one. It has 100000 files and around 10G size. I use cp -r /origin /destination sometines I get some errors due to broken links, permissions and so on. So I fix the error, and need to start again the copy. I wonder how could I tell the command "cp", once it tries to copy again, not to copy files again if they exist in the destination folder. Thanks

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• How to set up a mini call center?

  - by Ralph

  I'm trying to figure out how to set up a miniature call center for a small business. Like, for 1-4 people to take calls, but hopefully expandable to more. We want to accept nation-wide calls, and then I guess distribute the calls among the available agents. If no one is available, I guess it should either put them in a queue and play some annoying music for them, or forward to call to an agent who has least-recently taken a call who can then quickly answer and say "please hold" until they're done their call. We want to have one phone number that customers can call. I guess we then need some kind of ACD system which would take each call and forward it to an agent based on some algorithm? Then we would need to purchase a separate phone line for each agent, plus one just for the distributor? Or do we need several "extra" lines to maintain a queue (one for each customer waiting too)? This "ACD" thing, is it just a device that you would plug a phone line into (or several?), and maybe connect to a computer, aided by some software? Or is a subscription thing that I would need from my local telephone provider? Next, the business we're running, the callers will be repeat customers. It would be helpful to automatically pull up their profile based on the incoming number. The "software" our agents will be running will just be a website where they can log in (preferably from home) and then enter some information they would obtain through the call. So, the system would have to somehow interface with the website if possible. If not, we'll just have to ask each customer for an identifier (phone number, username, customer number, or something). Is this possible? I guess each computer would need a device that the call would pass through, and then if I can somehow hook into that, then I can write some software that will interface with the site. So, where do I start? What hardware do we need to buy? What subscriptions do we need? We were thinking this magicJack might help us in accepting long-distance calls for cheaper, but my understanding is that they provide you with some weird-looking number, is there a way we could "mask" it with our toll-free number? And then pass the incoming calls through the distributor system, which would then get passed to the call-accepting device which would both allow an agent to answer the call and have a software hook? (I realize this might be partially out of the scope of SU, but I wasn't sure where else to ask. It is about computer(-aided) hardware and software anyway.) P.S.: I don't need any of that "press 1 to talk to..." or "say xyz to..." junk. Just a straight-forward, connect-to-next-available-agent system.

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• reset file permissions?

  - by acidzombie24

  In my /var/www folder i have permission 2750 with the owner being root (unless i change it by hand) and the group being www-data. I mv a folder into /var/www and i'd like to reset the permissions so everything is 2750 and for the group to be www-data, is it possible to do it in one command? or do i need to do multiple cmds? (its two commands, 3 if i want the same owner but it be nice to do it with one for this folder)

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