WebCenter Customer Spotlight: Indecopi
- by me
Author: Peter Reiser - Social Business Evangelist, Oracle WebCenter
Solution SummaryIndecopi Optimizes Patent Approval Management and Accelerates Customer Service Times by 40%
Indecopi is a decentralized public agency that promotes the country’s markets and
protects consumer rights. It promotes fair and honest competition and
safeguards all forms of intellectual property through three
directorates: Author’s Rights, Inventions and New Technologies, and
Trademarks.
The business challenge was to unify the agency’s technology infrastructure to create a business process management strategy, consolidate the
organization’s Web platform and improve and automate
information services for citizens and businesses, and streamline patent
procedures by digitizing documentation.
Indecopi optimized patent information services , organized
information, provided around-the-clock online access to users, and developed a Web site that
provides internal and external users access to DIN information, such as
patent documentation, through a user-friendly interface.
Indecopi achieved impressive business result by reducing use of paper files by 50%, accelerating transaction approvals, reduce nonvalue-added activities by 85% and accelerated customer service times by 40%.
Company OverviewPeru’s Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intelectual (Indecopi), the National Institute for the Defense of Competition and Protection of Intellectual Property, is a decentralized public agency that promotes the country’s markets and protects consumer rights. It promotes fair and honest competition and safeguards all forms of intellectual property through three directorates: Author’s Rights, Inventions and New Technologies, and Trademarks.
Business ChallengesIndecopi's challenge was to unify the agency’s technology infrastructure to create a business process management strategy, starting with the Directorate of Inventions and New Technologies (DIN), consolidate the organization’s Web platform to meet new demands for software and process development, such as for patent applications, and improve and automate information services for citizens and businesses and streamline patent procedures by digitizing documentation.
Solution DeployedIndecopi optimized patent information services with Oracle Business Process Management, automating processes to deliver expedient searches, and to create new services, such as alerts to users. They organized information and provided around-the-clock online access to users with Oracle WebCenter Content. In addition they used Oracle WebLogic Server to develop a Web site that provides internal and external users access to DIN information, such as patent documentation, through a user-friendly interface.
Business Results
Indecopi achieved impressive business results
Reduced use of paper files by 50%
Accelerated transaction approvals reduce nonvalue-added activities, such as manual document copying to obtain patents, by 85%
Accelerated customer service times by 40% by optimizing procedures, such as searches and online information related to granting patents
“Oracle Business Process Manager has been a paradigm shift in process management. By digitalizing and automating our patents information services, we can now manage everything in the simplest way possible, expanding our options for the creation of new services.”
Sergio Rodríguez, Assistant Director, Inventions and New Technologies Directorate, Instituto Nacional de Defensa de la Competencia y la Propiedad Intelectual
Additional Information
Indecopi Customer Snapshot
Oracle WebCenter Content
