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• Nagios check_host_alive and check_ping not showing host as down

  - by Kyle

  I am using the check_host_alive command to send 5 packets every minute to all my routers at remote locations. I noticed today I received a notification from The AT&T Global Client Support Center that a router was down (which can take 5-30 minutes to send these notices out) and never received a notice from Nagios. I went onto Nagios and it is was showing the host as alive with a latency of 0ms. This tells me it is seeing the automated response from my router in the data center that, "TTL expired in transit" as a reply from the remote router. Is there anyway for me to tell nagios to check where the reply is comming from? I feel like other people have to of had this issue... I tested it with the check_ping command and it produced the same results. I have the command defined has %hostname% and the proper IP in the host definition, and it works fine for telling me the latency is high. Any ideas are welcome, I have already exercised my Google skills with no results. EDIT: root@IM-UBTU:/# /usr/local/nagios/libexec/check_ping -H 192.168.250.1 -w 100.0,10% -c 200.0,20% -vvv CMD: /bin/ping -n -U -w 10 -c 5 192.168.250.1 Output: PING 192.168.250.1 (192.168.250.1) 56(84) bytes of data. Output: From 10.69.10.2 icmp_seq=1 Time to live exceeded It knows something is wrong why doesn't it give me a warning?

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• Is VGA port hot-pluggable?

  - by Martin Bøgelund

  In meetings, I often see people detaching the VGA connector from one running laptop and connecting it to another, while the projector is still on. Is this 100% risk free, and OK by design of the VGA standard? If there's a risk involved in hot-plugging VGA, can it be removed by turning off or suspending either laptop, display, or both? I see this being done all the time without causing disaster, so clearly I'm not interested in answers stating "we do it all the time, so it should be OK!". I want to know if there's a risk - real or in theory - that something breaks when doing this. EDIT: I did an internet search on the topic, and I never found a clear statement as to why it is safe or unsafe to hot swap VGA devices. The typical form is a forum question asking basically the same question as I did, and the following types of statements Yes it's hot swappable! I do it all the time! It involves some kind of risk, so don't do it! You're some kind of moron if you think there's a risk, so just do it! But no explanation as to why it safe or not... Joe Taylors answer below contains a link to a forum post and answers that basically give me the same statements as mentioned above. But again, no good explanation why. So I looked for an actual manual for a projector, and found "Lenovo C500 Projector User’s Guide". It states on page 3-1: Connecting devices Computers and video devices can be connected to the projector at the same time. Check the user’s manual of the connecting device to confirm that it has the appropriate output connector. [image] Attention: As a safety precaution, disconnect all power to the projector and devices before making connections. But again, no good explanation.

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• Road Warrior VPN Setup

  - by wobblycogs

  I apologise up front for the rather open ended nature of this question but I've got well out of my depth and could really do with some pointers. I need to set up a road warrior VPN solution which will allow our customers to securely access a number of services we provide for them. Customer machines will be running a variety of Windows versions from XP onwards with a variety of patch levels. Typically they will connect from the clients main offices but not always. It is safe to assume that all clients will be behind NATs but we may occasionally see a connection that isn't NAT'ed. Typical connection situation is therefore: Customer Laptop -- Router (NAT) -- Internet -- VPN Server + Firewall -- Server (Win 2008 R2, Non-routable IP) There will initially be a dozen or so people that could connect but that will grow quickly to around 100. It's unlikely that we'll see that many concurrent connections though, I imagine our total VPN throughput would be <50Mbps peak. What are my options for setting this up? I've been trying to set up a system like this using a MikroTik router for a few days but have struggled to get it working correctly, particularly with NAT'ed clients. I've had a quick look at OpenVPN and liked what I saw but I think it's unlikely our customers IT departments would allow the client to be installed. Finally I've looked at the Cisco ASA range but I'm on a fairly tight budget so this is less preferable but it looks like it would work pretty much out of the box. My fall back position is to connect the server directly and use the provided VPN + Firewall facilities but that is far from ideal as the number of servers is likely to grow over time.

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• Detecting login credentials abuse

  Greetings. I am the webmaster for a small, growing industrial association. Soon, I will have to implement a restricted, members-only section for the website. The problem is that our organization membership both includes big companies as well as amateur “clubs” (it's a relatively new industry…). It is clear that those clubs will share the login ID they will use to log onto our website. The problem is to detect whether one of their members will share the login credentials with people who would not normally supposed to be accessing the website (there is no objection for such a club to have all it’s members get on the website). I have thought about logging along with each sign-on the IP address as well as the OS and the browser used; if the OS/Browser stays constant and there are no more than, say, 10 different IP addresses, the account is clearly used by very few different computers. But if there are 50 OS/Browser combination and 150 different IPs, the credentials have obviously been disseminated far, and there would be then cause for action, such as modifying the password. Of course, it is extremely annoying when your password is being unilaterally changed. So, for this problem, I thought about allowing the “clubs” to manage their own list of sub-accounts, and therefore if abuse is suspected, the user responsible would be easily pinned-down, and this “sub-member” alone would face the annoyance of a password change. Question: What potential problems would anyone see with such an approach?

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• Software/hardware to build video streaming server?

  - by Sasha Yanovets

  I am looking for a video streaming server solution, something like online TV server, with ability to make live broadcasts in the internet. What software could you recommend for that? What kind of hardware it should run on, should be there anything special? I am looking for a solution that could be scaled up to at least 1000 simultaneous users online with good resolution of video. I think it is good to have general answer on what direction to choose. But here more details on my specific case: I just looking for a solution almost from scratch. We have some video content that we've produced, but it is not delivered over internet yet. We do not tied to any particular vendor for now. We want to make 24 hours of steaming three 8 hour blocks with change of content every day. We want the ability to make regular live broadcasts. I guess we will need to have several options of streaming quality (low ~56 kb/s mid ~273 kb/s). Some terms just foreign to me (like play-truncation rate), if you could point out what parameters we should avare of, it would be great. Uplink to the internet is to be determined. We plan to start from something and scale up on the way. If you are already have some kind of media streaming server, just describe its configuration here (hardware, OS, software), peak number of concurrent users it serves. I think it could help people approaching this task.

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• Writing scripts that work with my emails

  - by queueoverflow

  I currently use Thunderbird as my email client and it has some filters, but that seems to be all I can program in it. On several occasions, I heard people talk about their automated email workflow. One example: When I do not get a reply to an email the script will send a “nag” email asking why I did not get a response yet. Or another one: I get so much mail that I cannot read them all. After a week, unread email is put on hold and the sender gets a “if it was important, reply to this email and it will be set to un-hold” email. The script then takes the answer and move it to back into the important folder. I read about FiltaQuilla which seems nice, but it does not seem to be the kind of programming that I am looking for. How can I write general purpose scripts like those? Do I need to write my own Python IMAP/SMTP client (if that is even possible) to to this or can I script it it, say JavaScript, in Thunderbird?

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• Homebrew large data cluster access for 2 user levels?

  - by Yegor

  The title probably makes little sense, so here is an example. I have a file hosting site, that serves a large amount of semi-randomly accessed files. The setup is as follows: High horsepower front-end +DB server that also does encoding for files that need encoding Fresh file server, which stores newly uploaded content, thats probably (and usually) rapidly accessible, which has 500GB of raided SSD storage, that can push over 3GBit of traffic. 3 cheap node servers, containing 2 x 750GB SATA drives in raid1, where files older than 2 weeks are archived, from the SSD server (mentioned above). Files on each server are accessed via subdomains (via modsec) in a straight forward fashion (server1.domain.com, server2.domain.com, etc) Where I have the problem is this. I introduced a "premium" service where people pay a small fee every month, and get ad-free, quick accesses to stuff on the site. Once they are logged in, they access same files via premium.server1.domain.com via a different modsec script, with a different pass phrase. That all works fine and dandy.... except the cheap node servers are all IO bound, so accessing the files on them via a different, unsaturated network makes no difference, since it cannot read off the drive fast enough. What would be a good way to make files on the site be accessible via 2 different network routes, 1 of which will be saturated (the "free network") while all other files are on an un-saturated "premium" network?

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• Building an Email server for mass emails

  - by EGHDK

  I recently started doing IT odd jobs for a company. The company has a pretty decent sized mail list that costs them over $3000 per month to send out email from. The company is set on creating their own email server so that it can just run and send emails to the client lists. They only send out emails roughly once a month. Has anyone had experience with this? This wouldn't be an email server I guess (as it doesn't need to handle incoming messages) It just has to be able to send around 200,000 emails, once a month. What would be the best way to go about this? Services online like MailChimp have proved to be too pricey. It's not an ad that is being sent out, it's more of a monthly newsletter, so we don't need any crazy software for ROI or anything crazy like that. If I could fit 200,000 people in GMAIL, I'd do it, but I don't think I can (heh... maybe I should try).

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• Windows 7, Printer is unavailable until PC reboot

  - by Cjs

  We are having a problem that I haven't seen before and can find no answers to online. A desktop running Windows 7 is unable to print using network printers. When the user tries, no matter what printer it is, he get's the following message when using Microsoft Office applications: "Current printer is unavailable. Select another printer." When the end user uses Outlook we get the message: "Printing is not available. There are no printers installed. You can select and configure a printer in Windows Control Panel." Now here is the confusing part, if we reboot the pc it works fine for a little while and then goes back to the same old same old. The printers are working fine for every other user as well so I believe it is the user's machine. If anyone has any ideas please let me know. Edit: I'd like to add in that some people were having luck disabling snmp for the printers. Restarting the print spooler doesn't seem to do anything.

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• Building an Email server for mass emails

  - by EGHDK

  I recently started doing IT odd jobs for a company. The company has a pretty decent sized mail list that costs them over $3000 per month to send out email from. The company is set on creating their own email server so that it can just run and send emails to the client lists. They only send out emails roughly once a month. Has anyone had experience with this? This wouldn't be an email server I guess (as it doesn't need to handle incoming messages) It just has to be able to send around 200,000 emails, once a month. What would be the best way to go about this? Services online like MailChimp have proved to be too pricey. It's not an ad that is being sent out, it's more of a monthly newsletter, so we don't need any crazy software for ROI or anything crazy like that. If I could fit 200,000 people in GMAIL, I'd do it, but I don't think I can (heh... maybe I should try).

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• How do I make wallpaper fit both monitors in dual monitor setup?

  - by Ben

  I am deploying some custom corporate wallpaper as part of a Windows 7 rollout. Some people will be using dual monitors, and the additional monitors may be either 4:3 or widescreen. I want to use the same wallpaper on both screens (i.e. 2 copies of the same wallpaper, not stretched across both.) If I set the background to "stretch", it uses the aspect ratio of the primary monitor to stretch the wallpaper on both monitors. So, for example, if I have a dual monitor setup using a 4:3 TFT as primary and my (widescreen) laptop LCD as secondary - the image shows on the laptop LCD in 4:3, with a black stripe down either side. I've only noticed this as an issue with my "custom" wallpaper. Both the default MS wallpaper and the built in Lenovo wallpaper don't seem to have this issue. Is this by using "trickery" such as using an image larger than the largest resolution you will have and centering it? (i.e. so you crop out part of the image.) Or can this be done "properly"? I don't want to use 3rd party software to do this, but would happily do a bit of Powershell scripting if this would solve the issue. Thanks in advance, Ben

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• Custom Extensions on Managed Chromebooks

  - by user417669

  I am a developer looking for the best way to set up different schools with their own custom, private extensions (ie School A should be the only one with access to Extension A). Theoretically, I am aware that there are a few ways to get a custom, private extension pushed out on a domain: Host the .crx on a server and click "Specify a Custom App" in the management console. Create a Domain App by uploading a zip to the Chrome Web Store Upload the extension from my developer account to the Chrome Web Store and publish to a single "trusted tester," or make it unlisted Option (1), hosting the .crx, has not been working. I am not sure why, but the extension is simply not pushing out. I link directly to the crx file, which has the right ID and MIME type, still, no dice. If anyone has any tips or suggestions for getting this to work, I would love to hear them! Option (2), having the school create a domain app, seems a bit inefficient because it requires all schools to upload their own zip. So essentially I would have to email a zip file to the school, and have them publish it. All updates to the extension will also require a similar process, so this doesn't seem ideal. I doubt that option (3) would work. If I published to the admin as a "trusted tester", I don't think that the other people in the domain would be able to access it. If it is unlisted, I do not know how an admin could find it in the Chrome Web Store dialog. Also, I would rather avoid security through obscurity. Has anyone had success with hosting the extension and using the Specify a Custom App feature? Any other suggestions for getting a Custom Extension pushed out by the management console? Thanks so much!

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• OpenVZ vs KVM for Linux VMs

  - by Eliasdx

  Hardware: Intel® Core™ i7-920, 12 GB DDR3 RAM, 2 x 1500 GB SATA-II HDD (no SoftRaid because Proxmox developers don't support softraid and they are sure you'll run into problems) Software: Proxmox VE with KVM and OpenVZ support and debian everywhere I want to run multiple Linux VMs on this server. One for a firewall (I want to try pfSense), one for MySQL, one VM for nginx (my stuff) and ~2 VMs with nginx for other people's web sites. I don't think that pfSense will run in an OpenVZ environment but it should run in KVM. The question is if I should setup the other VMs using KVM or OpenVZ. In OpenVZ they should have less overhead for the OS itself but I don't know about the performance. I heard that KVM is more stable but needs more RAM and CPU. I found this diagram showing a OpenVZ setup on the same hardware I'm using. This guy uses an own VM for each and every website which is running on his server. I can't think of any advantage why he's using so many VMs.

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• What kinds of protections against viruses does Linux provide out of the box for the average user?

  - by ChocoDeveloper

  I know others have asked this, but I have other questions related to this. In particular, I'm concerned about the damage that the virus can do the user itself (his files), not the OS in general nor other users of the same machine. This question came to my mind because of that ransomware virus that is encrypting machines all over the world, and then asking the user to send a payment in Bitcoin if he wants to recover his files. I have already received and opened the email that is supposed to contain the virus, so I guess I didn't do that bad because nothing happened. But would I have survived if I opened the attachment and it was aimed at Linux users? I guess not. One of the advantages is that files are not executable by default right after downloading them. Is that just a bad default in Windows and could be fixed with a proper configuration? As a Linux user, I thought my machine was pretty secure by default, and I was even told that I shouldn't bother installing an antivirus. But I have read some people saying that the most important (or only?) difference is that Linux is just less popular, so almost no one writes viruses for it. Is that right? What else can I do to be safe from this kind of ransomware virus? Not automatically executing random files from unknown sources seems to be more than enough, but is it? I can't think of many other things a user can do to protect his own files (not the OS, not other users), because he has full permissions on them.

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• How to calculate unweighted averages in Excel PivotTable?

  - by yonatron

  I often make PivotTables in which each row contains a number of per-person average measures. I then want to look at the unweighted column average for each measure, and usually make some kind of chart from these. Because my individual cells are often averaged from different numbers of data points, the Grand Total row ends up being a weighted average, which I’m not interested in. So I usually make my own average row a few rows above the table to use for my charts. That’s not too much work, but there’s another problem. I often add a few more people’s worth of data to the PivotTables’ source, then refresh the tables. This means my average row needs to be updated to encompass more rows from the PivotTable. Not a huge deal with one table, but when I have lots of them across lots of sheets, I have to do find/replace on a whole bunch of formulas. So: is there a way to automatically get unweighted column averages in a PivotTable, such that when the table is refreshed, the averages don’t change locations and encompass the newly added (or removed) data Thanks

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• Windows: disable remote access of local drive, even by domain admin

  - by Matt

  We have a network of Windows 7 PCs that are managed as part of a domain. What we want is for the domain admin to be unable to view the PC's local drive (C:) unless he is physically at the PC. In other words, no remote desktop and no ability to use UNC. In other words, the domain admin should not be allowed to put \\user_pc\c$ in Windows Explorer and see all the files on that computer, unless he is physically present at the PC itself. Edit: to clarify some of the questions/comments that have come up. Yes, I am an admin---but a complete Windows novice. And yes, for the sake of this and my similar questions, it is fair to assume that I am working for someone who is paranoid. I understand the arguments about this being a "social problem versus a technical problem", and "you should be able to trust your admins", etc. But this is the situation in which I find myself. I'm basically new to Windows system administration, but am tasked with creating an environment that is secure by the company owner's definition---and this definition is clearly very different from what most people expect. In short, I understand that this is an unusual request. But I'm hoping there is enough expertise in the ServerFault community to point me in the right direction.

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• Pin the Dock to the top or disable it

  - by Chris Buchholz

  I wonder if it is possible to pin the Mac OS X Dock to the top in Snow Leopard? I see lets of ideas on how to do this when I google for it, and Secrets (the tweaking app) also provide it as an option, but I don't see any of the ways working for me. I guess it must have worked at some point, since people said it did, but I believe this feature might have been removed from Snow Leopard, and therefore does not work for me. Is this so? Is there really no way to pin the Dock to the top of screen? If not, what ways of "getting rid of the dock" can you guys recommend? I have tried with auto-hiding, but my problem is that this will leave a 4px line at the edge of where the Dock is pinned to, that applications wont cover. Thats not ideal for me. As far as I have understood from googling, this line will not appear if the Dock is pinned to the top, hence my question. What other ways do you guys use to get rid of it?

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• Sync OneNote Notebooks to/on SkyDrive

  - by Sam

  I've got OneNote running on all computers in our house, using it all the time with several people and computers. The only drawback: I want to keep the copies of OneNote in sync without having to run a dedicated server myself. Right now one of my computers has a folder share, where all others sync to, but this is highly impractical since the computer is not always running. So my question is: is it possible to put the notebook files on a (private) SkyDrive Folder and have all the computers sync to there? This way all computers could keep in sync whenever they got access to the web. Can this be done? and, of course, How? [Update] Maybe I should not have taken knowledge about OneNote as granted: OneNote uses a propietary file format, but has a very good in-file-syncing, working on network shares. Generic 'just sync the complete file' won't be useful at all, because I'd just have 'file has changed on server and on client' conflicts all the time. The sync needs to know OneNote files and be able to sync the content - eg. OneNote itself needs to sync the files, not some generic sync tool.

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• 802.11g -> wired ethernet bridging not working

  - by Malachi

  Usually people want to go the other direction, but I want to take our relatively fast and stable house 802.11g signal and bridge it to ethernet. I have tried using an Airport Express (the b/g flavor) and my i7 MacBook pro, both to no avail. Word is that the b/g flavor of This flavor of Airport Express maxes at firmware 6.3 which doesn't support this kind of bridging properly. However, I expected my MacBook pro to do the job with its "Internet Sharing" feature. Alas, although my wired PC does sort of see it, it doesn't work out. Strangely, using DHCP the PC receives the same IP address as my MBP uses on the network. Less strangely, but still surprisingly, the wired ethernet port on my mac registers as the IP address of the gateway when queried with IFCONFIG. It sort of makes sense that the mac would "pretend" to be the gateway, but the whole thing just isn't working and seems configured wrong - but all the docs I see say basically "OS X Internet Sharing: click it and go". What do I do? Do i really have to buy more hardware, even though I have plenty of would-be candidates for bridging? Incidentally, the host router originating the 802.11g signal is a belkin 802.11g router, and is documented to support WDS.

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• Problems using InfraRecorder to back up ISOs of certain CDs

  - by Voyagerfan5761

  I've gotten into the habit of backing up my CDs as ISO files, just in case the discs should be damanged, lost, or destroyed. Using InfraRecorder, the process is pretty painless. Unfortunately, I have run into at least two discs that don't back up. I get the error message: Can't read source disc. Retrying from sector 252270 Sometimes this will appear repeatedly. One of the discs is my retail copy of Star Trek: Armada II; the other is disc one of DOOM 3. Both discs run flawlessly when I put them in the drive and let Windows AutoPlay them. Armada II appears as two tracks (one data, one audio) in InfraRecorder, and the error happens at the approximate track boundary. DOOM 3's first disc, however, fails much sooner (around sector 990) and appears as one solid data track. Am I simply using the wrong tools for this job? InfraRecorder is a nice free tool that I can run from my flash drive and use for most tasks of this type, but it does seem to have trouble with certain things. Ideally I'd like to hear about any workarounds people have found for this issue, but if I must switch tools I'm open to it (preferably other free tools).

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• Correct use of SMTP "Sender" header?

  - by Eric Rath

  Our web application sends email messages to people when someone posts new content. Both sender and recipient have opted into receiving email messages from our application. When preparing such a message, we set the following SMTP headers: FROM: [email protected] TO: [email protected] SENDER: [email protected] We chose to use the author's email address in the FROM header in an attempt to provide the best experience for the recipient; when they see the message in their mail client, the author is clear. To avoid the appearance of spoofing, we added the SENDER header (with our own company email address) to make it clear that we sent the message on the author's behalf. After reading RFCs 822 and 2822, this seems to be an intended use of the sender header. Most receiving mail servers seem to handle this well; the email message is delivered normally (assuming the recipient mailbox exists, is not over quota, etc). However, when sending a message FROM an address in a domain TO an address in the same domain, some receiving domains reject the messages with a response like: 571 incorrect IP - psmtp (in reply to RCPT TO command) I think this means the receiving server only saw that the FROM header address was in its own domain, and that the message originated from a server it didn't consider authorized to send messages for that domain. In other words, the receiving server ignored the SENDER header. We have a workaround in place: the webapp keeps a list of such domains that seem to ignore the SENDER header, and when the FROM and TO headers are both in such a domain, it sets the FROM header to our own email address instead. But this list requires maintenance. Is there a better way to achieve the desired experience? We'd like to be a "good citizen" of the net, and all parties involved -- senders and recipients -- want to participate and receive these messages. One alternative is to always use our company email address in the FROM header, and prepend the author's name/address to the subject, but this seems a little clumsy.

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• Nginx 502 Bad Gateway: It just won't stop

  - by David

  I have the same problem that most people seem to have with Nginx: 502 bad gateway errors. They are intermittent but typically happen more than once per session, which means my users are probably running into it nearly every time they use the app. I've tried adjusting fastcgi_buffers and fastcgi_buffer_size (in both directions) to no avail. I've tried various other things with the configuration file but nothing seems to work. Here's my config (note that I've stripped away most of the things I've tried, since they didn't work and I didn't want to bloat the file with a bunch of un-related directives): server { root /usr/share/nginx/www/; index index.php; # Make site accessible from http://localhost/ server_name localhost; # Pass PHP scripts to PHP-FPM location ~ \.php { include /etc/nginx/fastcgi_params; fastcgi_pass 127.0.0.1:9000; } # Lock the site location / { auth_basic "Administrator Login"; auth_basic_user_file /usr/share/nginx/.htpasswd; } # Hide the password file location ~ /\. { deny all; } client_max_body_size 8M; } I'm running a small Rackspace cloud server, which should be plenty for handling an app with a small user base...

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• Setting up MySQL Linux slave with a Windows master

  - by philwilks

  I'm running a MySQL 5.0 database server on Windows Server 2008. The total size of the database is about 1Gb. I make daily backups, but I'd like to step up to having a slave server for extra protection. My thinking was that I wouldn't need the expense of a Windows machine to do this, and a Linux "cloud server" from RackSpace would do the job well for quite a low cost. However I have little experience with Linux, so I have a few questions... Does this sound like a good idea? Is there anything wrong with linking Windows and Linux MySQL servers? Does Linux have the equivalent of Remote Desktop Connection? If so can I use this from a Windows machine? Would a particular Linux distro be well suited to this task? RackSpace offer ArchLinux, CentOS, Debian, Fedora and Ubuntu. My immediate thinking is to go with Ubuntu as I've heard it's more friendly for people coming from a Windows background. Any comments you have would be very appreciated! Phil

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• How can I report a website that uses the webmail APIs to send spam?

  - by Igoru

  I've signed up for a cool job website that, unfortunately, asks you if you want to "invite your friends", and if you say so, you can give them access to your Gmail contacts to send the invite. However, contrary to what everyone would be expecting, they don't give you a list of who you want to invite; instead, they simply directly send spam to your entire contact list, like old-fashioned Outlook viruses. When you complain about this with them, they simply say "we will check the application and see if there is anything that might be confusing for the users". For me and some other friends (that felt for the same prank), this is a clear break on web best practices and a big disrespect on the users' trust. Thus, I would like to know what can we do to stop the website of using Gmail/Yahoo/Outlook APIs to send spam this way. P.S.: I wonder what would happen if I've given this website the access to post in my Facebook timeline as well. I've got a couple of calls from relatives asking about the email and I wonder how many unrelated people got this spam, like HR addresses from my past and whatnot.

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• Subdocument in Word won't save

  - by ChrisW

  Because I know Word has a history of not liking very large documents (my supervisor specifically told me not to use LaTeX... grr), I decided to learn the Master document / subdocument feature of Word when writing my PhD thesis. I have the title page / table of contents etc in the master document, and each chapter as a separate document. However, when I save the master document, it appears to save all the chapter documents apart from one (Chapter 4), for which it brings up the Save Document dialog box, helpfully with "Chapter4.docx" in the "Save as" box (n.b. Chpater4.dox is not open). Clicking save does nothing, and doesn't make the dialog box go away. Saving as a different document means that my changes aren't reflected in the same document. There must be some reason Word doesn't like this particular document but I've got no idea why - there's nothing special in it that isn't in any of the other chapters. I have tried closing all documents, renaming Chapter4.docx, opening the master document, expanding all documents, OKing the warning that Chapter4.dox does not exist, and inserting the 'new' document, but even when I save the master document it still won't save the new Chapter4 document. If anyone knows any reason why Word is acting like this (or if I'm doing anything stupid), I'll be eternally grateful (p.s. sorry for the long rambling message. It's late; I've been working on my PhD 4.5 years, I really really want to throw this computer out the window, and I hope people are kind enough not to downvote this question because of it's rambling nature!) Update With Word closed, I've tried to delete Chapter4.docx (having made a backup!) - but I get a warning that it can't be deleted because it's open in Microsoft Word... these files are on a network drive and the same problems are happening on 2 different computers. I could login to the filestore through ssh and force the file to be deleted, but I'm curious to know why this is happening!

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