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  • Fix Google Reader Lag by Blocking Google Plus Button

    - by Jason Fitzpatrick
    Chrome: Many Google Reader fans have noticed, since the upgrades last month, that the service is unbearably slow. Speed things up by blocking the Google Plus button. Ever since the upgrade from the old Google Reader interface to the new integrated-with-Google-Plus interface, many Google Reader users were reporting a painfully long lag between reading entries in Reader. Previously hitting a keyboard shortcut or arrow button to move you through the new stories was instant with no noticeable lag. After the upgrade a lag of 3-5 seconds per individual story became common (we experienced this annoying lag around the How-To Geek office immediately after the upgrade). One of the theories was that the addition of the Google Plus button to every article was causing memory issues. Geeks Are Sexy tested the theory by blocking this address: plusone.google.com/u/0/_/+1/fastbutton using AdBlock. While people were reporting great success with that move (and you may find it works great too) we didn’t have any luck. What did work for us was installing Chromeblock and, while visiting reader.google.com, clicking on the ChromeBlock toolbar button and blocking Google +1. After that the 3-5 second lag vanished and browsing articles was as snappy as it had been. Hit up the link below to grab a copy of Chromeblock. Amazon’s New Kindle Fire Tablet: the How-To Geek Review HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed

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  • After low level formatting can microsoft track previously pirated windows installed on pc

    - by Neelabh
    I am getting call from Microsoft and they are forcing me to purchase so many licensed software but my budget is not that much.. So they are asking for On-Site Audit (SAM Review)... So I did low level formatting of my All PC's and Installed Ubuntu. So can they track I installed pirated windows xp earlier on these system or I need to change hardware.. After formatting on what parameter Microsoft Track earlier piracy: 1) By any Harddisk ID 2) By any Motherboard ID 3) By any IP Address Please help me otherwise I have to borrow so much money for licensing fee. Thanks in Advance..

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  • Integrating different branches from external sources into a single Mercurial repository

    - by dukeofgaming
    I'm currently working in a company using Perforce and am making way for distributed version control with Mercurial. I've had success importing Perforce history using the perfarce (quite a suitable name, I laugh every time I see/say it) however, this only works with a single branch at a time. Here's how my P4 integration setup works: In perforce, create a "client", which is kind of a description of what you will be constantly updating/checking-out. This can only address one branch at a time (trunk or other). Once you do this, run hg clone p4://<server>/<client_name> Go to .hg/hgrc and put the perforce path line: perforce = p4://<server>/<client_name> Work normally with the code under mercurial, do hg pull perforce to sync up, hg push to export a changelist What I'd like to be able to do is have a perforce path per branch and have everything work in the same repository. Now, pushing is not a problem, however, if I pull the history from another branch it would end up at the default branch. I'd like to be able to do something like hg pull perforce-R5 and have it land in mercurial's R5 branch. Even if I have no merging history, it would be sweet enough to be able to preserve it. There are also other plugins for CVCSs that let you integrate mercurial, but AFAIK the subversion one has the same problem. I don't think there is a straight-through way of doing this, but as long as I could automate the process with some hooks and scripts in a single Mercurial machine, that would be good enough.

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  • IIS7 Windows Server 2008 FTP -> Response: 530 User cannot log in

    - by RSolberg
    I just launched my first IIS FTP site following many of the tutorials from IIS.NET... I'm using IIS Users and Permissions rather than anonymous and/or basic. This is what I'm seeing while trying to establish the connection... Status: Resolving address of ftp.mydomain.com Status: Connecting to ###.###.##.###:21... Status: Connection established, waiting for welcome message... Response: 220 Microsoft FTP Service Command: USER MyFTPUser Response: 331 Password required for MyFTPUser. Command: PASS ******************** Response: 530 User cannot log in. Error: Critical error Error: Could not connect to server

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  • (OS 10055) Queue full

    - by Ali
    I'm using apache with mysql on the other server, apache on windows 2003 with 4gb ram 3 dual core CPU My server keep on running smoothly without any issue for about 3 days or roundabout 60+ hours however between 60-70 hours my apache stop working & log events shows this error, I tried to search a lot but helpless, I have already increased max port, please if someone can help ? (OS 10055)An operation on a socket could not be performed because the system lacked sufficient buffer space or because a queue was full. : make_sock: unable to listen for connections on address 0.0.0.0:80

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  • #SQLMug - Like a collectors set of 5 x geeky SQL Mugs?

    - by Greg Low
    Hi Folks,For a while, I've been wanting to get some great SQL mugs printed for SQL Down Under but I need further inspiration so here's your chance to get a collectors set of 5 SQL mugs:Send me (greg @ sqldownunder . com) a great line to go onto the mugs, along with your country and a delivery address. I'll pick the best 5 and get mugs printed with those sayings. If you're one of the 5, I'll send you a collectors set with one of each of the 5. Simple enough?Here are some ideas I've already received to get you started:Chuck Norris gets NULL. Nothing compares to him either.ALTER MUG  SET SINGLE_USER  WITH ROLLBACK IMMEDIATE;DENY CONTROL  ON OBJECT::MUG  TO public;knock knock who's there? sp_ sp_who? spid 1, spid 2, spid 3, spid 4... ALTER DATABASE CriticalDB SET ChuckNorrisMode = ON WITH NOWAIT;I'll probably cut off new entries around the end of April.

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  • supervise apache with daemontools

    - by perlwle
    I am trying to setup daemontools for two apaches in one server. one apache 2.2 listening on port 80 proxy request to a second apache 1.3 listening on port 8888. ./run script as following: #!/bin/sh # apache 1.3 exec /apache_1_3/apache/bin/httpd -F #!/bin/sh # apache 2.2 exec /apache_2_2/apache/bin/httpd -D FOREGROUND daemontools monitors both apache fine. however, If I stop apache2.2 (using svc -t or apachectl), the apache 1.3 will see the following error in error_log [crit] (98)Address already in use: make_sock: could not bind to port 8888 I had to manually apachectl stop the apache1.3 to stop the error message clobber the log file. There is no such problem before using daemontools. any idea why this is happening?

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  • Use Dynamic DNS to access Java servlet, still need port forward ?

    - by Frank
    If I use Dynamic DNS such as the free service at https://www.dyndns.com, do I still need to set up static IP and do port forward ? I have a DSL, most likely with dynamic IP address, and I run a Java servlet to get Paypal IPN messages on my notebook, in order for the messages to reach my notebook, I : [1] set up static IP and [2] did port forwarding. But I found each time the PC re-starts, it has a different external IP, so I was suggested to [3] get Dynamic DNS service like the free one mentioned above, but now I'm a bit confused, if I have step [3], do I still need to do [1] and [2], isn't step [3] supposed to do [1] and [2] for me ? But since I've already done [1],[2], now I wonder if they would cause trouble for step [3], do I need to undo them ? Or do I need all of them together ?

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  • Mac Parallels - Bridged network

    - by Jack
    Hey All, I am new to Apple and my task is to install VMs on a Mac server. I am trying to install 4 VMs and I want them to have separate IPs and be visible on the network as separate machines. What are my options ? My research shows me that I can use bridged network, but I have to select an adapter. I have only two network adapters, does that mean I can only have 2 VMs ? And when I configure the 2 VMS, will my actual server have internet connection ? Or does it use the Mac address ?

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  • Linux box acting as wireless access point to share the internet connection

    - by Suresh
    A linux machine is connected to internet over two interfaces ppp0 and ppp1 using two modems. Also this machine acts as wireless access point through an interface say, eth0 with ip address 192.168.1.1 and acts as gateway for the connected devices through this network with subnet mask 255.255.255.0 Now is it possible to achieve the following: When any of the connected devices through wireless AP needs internet connection linux machine has to use ppp1 interface for internet. If any of the applications on the linux machine needs internet connection linux machine should use ppp0 interface for the internet. Can this be achieved by adding rules to chains in filter/nat tables? If the kernel routing table has a default rule to route the default traffic through interface ppp0, wil kernel completely ignore ppp1 for internet? PS: new to networking and routing concepts, If the question is not clear leave a comment, will try to give more information.

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  • DSL PPPoE connection not working?

    - by Mussnoon
    I use a wired PPPoE connection to connect to the Internet. What I need to do on Windows to connect to it is put in static IP address, gateway, subnet mask and DNS servers for my LAN card. Next I have to create a dialer for a PPPoE connection, put in my user name, the service name and the password, and "dial" this connection. And it works fine. On Ubuntu 10.04, however, I have tried setting things up in a similar fashion - put in all static addresses for the "automatic" wired connection, then put in user name, service name, password for a "DSL" connection. It worked for a while, then stopped. I have tried putting in all the details within the DSL configuration dialog, same thing happened - it worked for a while, then stopped. I have tried deleting the ethernet connection and only keeping the DSL one with all the numbers put in place, same thing happened - it worked for a while, then stopped. Each of the times, when it connected, it connected randomly, after trying a few times, and either stopped working within a few minutes, or after I had rebooted. I have deleted and remade the connection dozens of times - even with different names, but nothing seems to be working. I have also tried pppoeconf from the terminal, didn't work. I have checked /var/log/kern.log, but nothing changes in the file when I try to connect. I have also checked /sbin/route, but gedit can't even open it (says it can't figure the character encoding...). The "connection established" notification pops up from the top right corner, the same way as when the computer is actually connected to a network. Can anyone figure what's wrong and how it can be solved?

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  • Linux clients and Windows Servers can connect but not windows clients

    - by Mustafa Ismail Mustafa
    This is driving me insane because I can't make head or tails of it. We have two DCs (W2K3 SP1) and I'v tried this once on each machine as a sanity check. DHCP is being served by either one of the machines and all machines get an address no problem. The servers can connect/ping/browse to the www and so can all our linux clients. But NONE of our windows clients (all windows 7). I can do anything within the network, I can even ping the firewall/router but nothing from the windows clients is leaving the confines of our subnet. I don't get it. The linux and windows clients are both served from the same DHCP server, the gateway is the same, everything is the same. Anyone care to take a shot at how to resolve this? I tried adding explicit routes at the clients, but still no go. TIA SMIM

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  • Silverlight Cream for February 02, 2011 -- #1039

    - by Dave Campbell
    In this Issue: Tony Champion, Gill Cleeren, Alex van Beek, Michael James, Ollie Riches, Peter Kuhn, Mike Ormond, WindowsPhoneGeek(-2-), Daniel N. Egan, Loek Van Den Ouweland, and Paul Thurott. Above the Fold: Silverlight: "Using the AutoCompleteBox" Peter Kuhn WP7: "Windows Phone Image Button" Loek Van Den Ouweland Training: "New WP7 Virtual Labs" Daniel N. Egan Shoutouts: SilverlightShow has their top 5 most popular news articles up: SilverlightShow for Jan 24-30, 2011 Rudi Grobler posted answers he gives to questions about Silverlight - Where do I start? Brian Noyes starts a series of Webinars at SilverlightShow this morning at 10am PDT: Free Silverlight Show Webinar: Querying and Updating Data From Silverlight Clients with WCF RIA Services Join your fellow geeks at Gangplank in Chandler Arizona this Saturday as Scott Cate and AZGroups brings you Azure Boot Camp – Feb 5th 2011 From SilverlightCream.com: Deploying Silverlight with WCF Services Tony Champion takes a step out of his norm (Pivot) and has a post up about deploying WCF Services with your SL app, and how to take the pain out of that without pulling out your hair. Getting ready for Microsoft Silverlight Exam 70-506 (Part 3) Gill Cleeren's part 3 of getting ready for the Silverlight Exam is up at SilverlightShow... with links to the first two parts. There's so much good information linked off these... thanks Gill and 'The Show'! A guide through WCF RIA Services attributes Alex van Beek has a post up you will probably want to bookmark unless you're not using WCF RIA... do you know all the attributes by heart? ... how about an excellent explanation of 10 of them? Using DeferredLoadListBox in a Pivot Control Michael James discusses using the DeferredLoadListBox, and then also using it with the Pivot control... but not without some pain points which he defines and gives the workaround for. WP7: Know your data Ollie Riches' latest is about Data and WP7 ... specifically 'knowing' what data you're needing/using to avoid the 90MB memory limit... He gives a set of steps to follow to measure your data model to avoid getting in trouble. Using the AutoCompleteBox Peter Kuhn takes a great look at the AutoCompleteBox... the basics, and then well beyond with custom data, item templates, custom filters, asynchronous filtering, and a behavior for MVVM async filtering. OData and Windows Phone 7 Part 2 Mike Ormond has part 2 of his OData/WP7 post up... lashing up the images to go along with the code this time out... nice looking app. WP7 RoundToggleButton and RoundButton in depth WindowsPhoneGeek is checking out the RoundToggleButton and RoundButton controls from the Coding4fun Toolkit in detail... of course where to get them, and then the setup, demo project included. All about Dependency Properties in Silverlight for WP7 WindowsPhoneGeek's latest post is a good dependency-property discussion related to WP7 development, but if you're just learning, it's a good place to learn about the subject. New WP7 Virtual Labs Daniel N. Egan posted links to 6 new WP7 Virtual Labs released on 1/25. Windows Phone Image Button Loek Van Den Ouweland has a style up on his blog that gives you an imageButton for your WP7 apps, and a sweet little video showing how it's done in Expression Blend too. Yet another free Windows Phone book for developers Paul Thurott found a link to another Free eBook for WP7 development. This one is by Puja Pramudya and is an English translation of the original, and is an introductory text, but hey... it's free... give it a look! Stay in the 'Light! Twitter SilverlightNews | Twitter WynApse | WynApse.com | Tagged Posts | SilverlightCream Join me @ SilverlightCream | Phoenix Silverlight User Group Technorati Tags: Silverlight    Silverlight 3    Silverlight 4    Windows Phone MIX10

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  • Crypto-Analysis of keylogger logs and config file. Possible?

    - by lost.
    Is there anyway Encryption on an unidentified file can be broken(file in question: config file and log files from ardamax keylogger). These files date back all the way to 2008. I searched everywhere, nothing on slashdot, nothing on google. Ardamax Keyviewer? Should I just write to Ardamax? I am at a loss of what to do. I feel comprimised. Anyone managed to decrpyt files with Crypto-analysis? More Information-- There are log files in the folder and a configuration file, "akv.cfg". Is it possible to decrypt the files and maybe getting the attackers email address used to receive the keylogger logs? I've Checked ardamax.com. They have an built-in log viewer. But its unavailable for download. If superuser isn't the proper place to ask, know where I might get help?

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  • How to manage a multiplayer asynchronous environment in a game

    - by Phil
    I'm working on a game where players can setup villages, which can contain defending units. Any of these units (each on their own tiles) can be set to "campaign" which means they are no longer defending but can now be used to attack other villages. And each unit on a tile can have up to a 100 health. So far so good. Oh and it's all asynchronous so even though the server will be aware that your village is being attacked, you won't be until the attack is over. The issue I'm struggling with, is the following situation. Let's say a unit on a tile is being attacked by a player from another village. The other player see's your village and is attacking your units. You don't know this is happening though, so you set your unit to campaign and off you go to attack another village, with the unit which itself is actually being attacked by this other player. The other player stops attacking your village and leaves your unit with say a health of 1, which is then saved to the server. You however have this same unit are attacking another village with it, but now you discover that even though it started off with a 100 health, now mysteriously it only has 1... Solutions? Ideas? Edit The simplest solutions are often the best. I referred to Clash of clans below, well after a bit more digging it seems that in CoC you can only attack players that are offline! ha, that almost solves the problem. I say almost because there's still the situation where a players village could be in the process of being attacked when they come back online, still need to address that. Edit 2 A solution to the "What happens when a player is attacking your village and you come online" issue, could be the attacking player just get's kicked out of the village at that point and just get's whatever they had won up to that point, it's a bit of a fudge but it might work.

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  • How to route HyperV VMs traffic through host VPN

    - by Random
    I'm using Windows 8.1 Pro with HyperV. I have several VMs for development, all of them connected with host via Internal adapter using network addresses: 192.168.10.0/24 Where: 192.168.10.1 is my host's Hyper-V internal NIC address. When I'm not in my office I use 3G usb dongle an dialup VPN connection. I would like to route traffic from all existing and future VMs through the VPN. In best scenario traffic would be routed only partially to the local company network addresses 10.1.1.0/24 I don't want to use sharing because I'm switching between WiFi, USB 3G dongle and VPN. Moving to other virtualization is also not an option for me.

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  • My Sessions at Oracle OpenWorld 2012

    - by Ravi Sankaran
    I have 2 sessions at Oracle OpenWorld 2012. Oracle Fusion Applications: Customizing and Extending Business Processes Rajesh Raheja - Senior Director, Product Management for Oracle Fusion Middleware Business Integration joins me  to talk about the approaches in customizing and extending Oracle Fusion Applications with Oracle SOA Suite. CON8719 When: Monday, Oct 1, 4:45 PM – 5:45 PM Where: Palace Hotel – Twin Peaks North Oracle Fusion Applications: Best Practices in Integration Design Patterns I will be join Rajesh Raheja to provide a high level view of the Oracle Fusion Applications integration strategy and showing the best practice integration design patterns. You will learn how to discover integration assets, invoke web services and use cloud data integration. The session is not just limited to SaaS deployments, but will be useful for on-premises customers as well. CON8685 When: Tuesday, Oct 2, 1:15 PM – 2:15 PM Where: Palace Hotel – Telegraph I will also be at the SOA Customer Advisory Board on Thursday. Here is another session that  I would want to strongly recommend. This is a session that discusses how Oracle SOA Suite could be used to integrate applications with the ones on the cloud. How to Integrate Cloud Applications with Oracle SOA Suite Rajesh Raheja will be joined by Geeta Pyne (Director, Middleware at BMC Software) to address cloud integration challenges and how Oracle SOA Suite can help with a consistent approach to integration, whether on-premises or cloud. I am quite excited about this session as we will tackle the hype and myth of “simple” cloud integrations and share real-life application integration experiences. Don’t miss this one! CON8968 When: Tuesday, Oct 2, 11:45 AM – 12:45 PM Where: Moscone West – 3003 See you at Oracle Open World!

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  • Mysterious login attempts to windows server

    - by Jim Balo
    I have a Windows 2008R2 server that is reporting failed login attempts from a number of workstations on our network. Some event log details: Event ID 4625, Status: 0xc000006d, Sub Status: 0xc0000064 Security ID: NULL SID, Account Name: joedoe, Account Domain: Acme Workstation Name: WINXP1, Source Network Address: 192.168.1.23, Source Port: 1904 Logon Process: NtLmSsp, Authentication Package: NTLM, Logon Type: 3 (network) I believe this is coming from some netbios service or similar (maybe the file explorer), keeping an inventory of its network neighborhood and also trying to authenticate. Is there a way to turn this off without having to turn off file sharing all together? In other words, clients authenticating against file servers that they use is of course no problem, but I want to eliminate clients trying to authenticate to servers that they are not using and have no business with. The above example is only one of thousands of log alerts for similar failed network authentications. What can I do to clean this up / handle this? Thanks.

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  • What value does SenderID provide over SPF and DKIM?

    - by makerofthings7
    I understand that SPF "binds" a message envelope to a set of permitted IP addresses. SenderID (with the default pra option) "binds" the message header to a set of permitted IPs in addition to the SPF logic. DKIM "binds" the from address header (and any additional header the sender chooses), and the body to a DNS Domain name I'm using the word "bind" above instead of "authorized" because it makes more sense (to me) Questions: If SPF is already verifies a message FROM in the envelope, why is there a need to check the headers? When would the need to verify the envelope (SPF) need to be different than the headers (SenderID) If I'm already verifying the headers with DKIM, why do I need SenderID? Most large companies I've checked don't disable SenderID with an explicit record. EBay is a notable example of one that does. What is the rationale for disabling SenderID "pra" processing of outbound messages?

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  • Couldn't make Angry birds to work on wine

    - by Ashfame
    I could run Notepad++ easily but I fail to run the Angry bird exe. Whenever I open the exe, I see one of my screen flickrs a bit (as lines and not the whole screen) and nothing happens. Any ideas? Edit: Output of wine angrybirds.exe fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC80.CRT" (8.0.50727.4053) fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC90.CRT" (9.0.21022.8) err:module:import_dll Library MSVCP90.dll (which is needed by L"C:\\windows\\system32\\AppUpWrapper.dll") not found err:module:import_dll Library AppUpWrapper.dll (which is needed by L"C:\\windows\\system32\\angrybirds.exe") not found err:module:LdrInitializeThunk Main exe initialization for L"C:\\windows\\system32\\angrybirds.exe" failed, status c0000135 I think it didn't even install. I manually dropped those files in the folder but still no gain. Edit: Progress I dropped the file MSVCP90.dll manually and now this is what I get in the output fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC80.CRT" (8.0.50727.4053) fixme:actctx:parse_depend_manifests Could not find dependent assembly L"Microsoft.VC90.CRT" (9.0.21022.8) fixme:heap:HeapSetInformation 0x541000 0 0x32fd48 4 fixme:heap:HeapSetInformation (nil) 1 (nil) 0 EXCEPTION: Failed to open data/scripts/starLimits.lua wine: Unhandled exception 0x40000015 at address 0x7b880023:0x78b271d0 (thread 0009), starting debugger... fixme:msvcr90:__clean_type_info_names_internal (0x10267694) stub fixme:msvcr90:__clean_type_info_names_internal (0x78506644) stub ashfame@ashfame-desktop:~$ Process of pid=0008 has terminated No process loaded, cannot execute 'echo Modules:' Cannot get info on module while no process is loaded No process loaded, cannot execute 'echo Threads:' process tid prio (all id:s are in hex) 0000000e services.exe 00000014 0 00000010 0 0000000f 0 00000011 winedevice.exe 00000018 0 00000016 0 00000013 0 00000012 0 00000019 explorer.exe 0000001a 0 You must be attached to a process to run this command. No process loaded, cannot execute 'detach' and there the terminal hangs (I mean I would have to Ctrl + C to get out). It shows up the famous message, that it needs to close down. Edit: Just to let you know that I am still stuck at it. I don't use wine for anything else, so I am ready to do a clean install of wine and everything if anyone is willing to provide me instructions.

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  • Process for configuring network settings on a headless rack mount device

    - by PherricOxide
    I'm with a small company that plans to sell a rack mounted network appliance which is configurable via a web interface (think of a router configuration page sort of deal), and I'm wondering in large data center like environments what the process usually is for the initial setup of such systems. The main question is, if the system is headless, how do you get initial remote access to it? Do companies usually first plug a server into a monitor/keyboard/mouse in order to configure the network settings before mounting it in a rack? How else would they know what the IP address of the machine was if DHCP (and it can't be hard coded because of IP conflict potential)?

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  • Apache localhost problem

    - by hart1994
    I have set up Apache on my Windows 7 PC. Now I have it working fine on the PC, by going to localhost or the IP (192.168.1.71). However when I go to my Mac I try to connect to it via its IP and it doesn't connect. I have also tried this on another computer. Oops! Google Chrome could not connect to 192.168.1.71 Now is there something wrong with the code in the Apache httpd file? EDIT: I have also tried to ping the IP address and it works fine.

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  • Managing two domains in one virtual server [on hold]

    - by Buddhika Ariyaratne
    I have a virtual server with Windows Server 2012 on which I need to run two applications for two separate customers. Both applications run on GlassFish in port 8080. The applications run on http://localhost:8080/roseth and http://localhost:8080/ruhunu My virtual server provider has given three IP addresses. How can a I assign one address for each application. For example, if a user type www.ruhunu.org, an arbitrary URL , I want to direct to http://localhost:8080/ruhunu and www.roseth.org to http://localhost:8080/roseth.

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  • What is the equivalent of 127.255.255.255 for OS/X machines so I can test broadcast udp packets without a network?

    - by JohnPristine
    I am trying to test my program that makes use of broadcast UDP (not multicast!). In Linux, I can use the 127.255.255.255:64651 address and everything works beautifully, in other words, I send a packet to 127.255.255.255:64651 and multiple clients listening on that port get the packet. A real broadcast example! Unfortunately on my OS/X machine (Mountain Lion) the same example does not work. Is there any way I can get 127.255.255.255 to work on mac machines? Any other solution to get broadcast working on my mac machine without a network? Note: It has to be broadcast, not multicast.

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  • Partner Infoline & Service Portal

    - by uwes
    As an EMEA-wide team we're supporting the daily work of our partners. Our team consists of 24 sales consultants, one third is specialized on the Partner Infoline. Partner Infoline's main focus is to deliver actively and reactively technical pre sales knowledge about the Oracle hardware portfolio to our partners.With infoline we assist our partners in their daily work, furthermore we help to educate our partners to be self sufficient in all aspects and questions about hardware configurations and hardware quotes. For our Infoline Service we use a ticketing system called Service Portal which is widely used within Oracle and delivers a good and stable functionality and availability. Our Infoline-Service provides answers to questions concerning technical pre-sales matters that are related to hardware and the corresponding hardware related software.* You can address these types of questions by sending them to our mailing list: [email protected] The serviceportal will send you an auto-reply including a unique reference number, which will be the identification for your request until it is closed. Depending on the complexity of the request, it might be necessary to forward it to our specialists (servers, storage, tape, Solaris etc.) located whole over Europe. In order to make the whole process smooth here are some recommendations: write your request in English; saves translation-time, when it has to be forwarded to the specialists stating clearly in the title your interest area, like for example "memory in M4000 server". one request/one subject; makes it easier to maintain and keep the correspondence clear and simple. The rule of the service is to provide an answer quick, which means the vast majority of the requests are answered within a couple of hours. However please keep in mind that some requests may need extra work by involving the appropriate person within Europe or even in US. Therefore there is no official SLA for this service. * This excludes Oracle "classic" products and post-sales support. The latter should still be addressed through MOS (http://support.oracle.com)

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