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  • Why are more programmers not freelance these days?

    - by Pierre 303
    Leaving the whole pie to only a few of them, amplifying the huge differences between the two status. Pay is a (huge) one, not having to do overtime is another. I leave the question open to hopefully get many great answers on all the different subjects that affects that feeling and decision not to go. EDIT: While this question is really global, I'll be interested in any studies, facts, articles, opinions regarding local markets such as US, India and even Australia in which I'm in love with. EDIT2: Bounty of 500 points for anyone that will come with recent studies on the subject. If multiple answers, will pick the one with the most upvotes.

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  • How to access values of dynamically created TextBoxes

    - by SAMIR BHOGAYTA
    If one adds controls dynamically to a page and wants to get their information after PostBack, one needs to recreate these elements after the PostBack. Let's consider the following idea: First you create some controls: for(int i=0;i TextBox objBox = new TextBox(); objBox.ID = "objBox" + i.ToString(); this.Page.Controls.Add(objBox); } After PostBack, you want to retrieve the text entered in the third TextBox. If you try this: String strText = objBox2.Text; you'll receive an exception. Why? Because the boxes have not been created again and the local variable objBox2 simply not exists. How to retrieve the Box? You'll need to recreate the box by using the code above. Then, you may try to get its value by using the following code: TextBox objBox2; objBox2 = this.Page.FindControl("objBox2") as TextBox; if(objBox2 != null) Response.Write(objBox2.Text);

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  • Is true multithreading really necessary?

    - by Jonathan Graef
    So yeah, I'm creating a programming language. And the language allows multiple threads. But, all threads are synchronized with a global interpreter lock, which means only one thread is allowed to execute at a time. The only way to get the threads to switch off is to explicitly tell the current thread to wait, which allows another thread to execute. Parallel processing is of course possible by spawning multiple processes, but the variables and objects in one process cannot be accessed from another. However the language does have a fairly efficient IPC interface for communicating between processes. My question is: Would there ever be a reason to have multiple, unsynchronized threads within a single process (thus circumventing the GIL)? Why not just put thread.wait() statements in key positions in the program logic (presuming thread.wait() isn't a CPU hog, of course)? I understand that certain other languages that use a GIL have processor scheduling issues (cough Python), but they have all been resolved.

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  • How do you update copyright notices?

    - by James
    So now it's 2011, and as I carry on coding on our active projects it's time to update some copyright notices. eg. Copyright Widgets Ltd 2010 to Copyright Widgets Ltd 2010, 2011 My question is when do you update the copyright notices? Do you change the notice in the head of a file the first time you work on that file? Since a module is one piece of code consisting of many files that work together, do you update all notices in that module when you change a single file in that module? Since a program is one piece of code (maybe consisting of many modules), do you update all notices in that program when you change a single file in that program? Or do you just go through and change en-mass over your morning coffee on the grounds your about to start programming and updateing things?

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  • Custom Silent HTPC Uses Entire Case as a Heatsink

    - by Jason Fitzpatrick
    This silent media center PC dissipates heat in a rather clever way; the entire back of the case is one giant heatsink. Courtesy of computer enthusiast and tinker DeFex, the build isn’t just silent but quite eye catching too. He used a combination of one massive heatsink, custom brackets, acrylic, and bicycle spokes to create a sleek case that looks as much like a computer-inspired work of art as it does a media center computer. Hit up the link below to check out the build gallery and see how he mated the CPU to the heatsink-body with a custom milled aluminum bridge. Heatsink HTPC [via Hack A Day] Secure Yourself by Using Two-Step Verification on These 16 Web Services How to Fix a Stuck Pixel on an LCD Monitor How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

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  • "Yes, but that's niche."

    - by Geertjan
    JavaOne 2012 has come to an end though it feels like it hasn't even started yet! What happened, time is a weird thing. Too many things to report on. James Gosling's appearance at the JavaOne community keynote was seen, by everyone (which is quite a lot) of people I talked to, as the highlight of the conference. It was interesting that the software for the Duke's Choice Award winning Liquid Robotics that James Gosling is now part of and came to talk about is a Swing application that uses the WorldWind libraries. It was also interesting that James Gosling pointed out to the conference: "There are things you can't do using HTML." That brings me to the wonderful counter argument to the above, which I spend my time running into a lot: "Yes, but that's niche." It's a killer argument, i.e., it kills all discussions completely in one fell swoop. Kind of when you're talking about someone and then this sentence drops into the conversation: "Yes, but she's got cancer now." Here's one implementation of "Yes, but that's niche": Person A: All applications are moving to the web, tablet, and mobile phone. That's especially true now with HTML5, which is going to wipe away everything everywhere and all applications are going to be browser based. Person B: What about air traffic control applications? Will they run on mobile phones too? And do you see defence applications running in a browser? Don't you agree that there are multiple scenarios imaginable where the Java desktop is the optimal platform for running applications? Person A: Yes, but that's niche. Here's another implementation, though it contradicts the above [despite often being used by the same people], since JavaFX is a Java desktop technology: Person A: Swing is dead. Everyone is going to be using purely JavaFX and nothing else. Person B: Does JavaFX have a docking framework and a module system? Does it have a plugin system?  These are some of the absolutely basic requirements of Java desktop software once you get to high end systems, e.g., banks, defence force, oil/gas services. Those kinds of applications need a web browser and so they love the JavaFX WebView component and they also love the animated JavaFX charting components. But they need so much more than that, i.e., an application framework. Aren't there requirements that JavaFX isn't meeting since it is a UI toolkit, just like Swing is a UI toolkit, and what they have in common is their lack, i.e., natively, of any kind of application framework? Don't people need more than a single window and a monolithic application structure? Person A: Yes, but that's niche. In other words, anything that doesn't fit within the currently dominant philosophy is "niche", for no other reason than that it doesn't fit within the currently dominant philosophy... regardless of the actual needs of real developers. Saying "Yes, but that's niche", kills the discussion completely, because it relegates one side of the conversation to the arcane and irrelevant corners of the universe. You're kind of like Cobol now, as soon as "Yes, but that's niche" is said. What's worst about "Yes, but that's niche" is that it doesn't enter into any discussion about user requirements, i.e., there's so few that need this particular solution that we don't even need to talk about them anymore. Note, of course, that I'm not referring specifically or generically to anyone or anything in particular. Just picking up from conversations I've picked up on as I was scurrying around the Hilton's corridors while looking for the location of my next presentation over the past few days. It does, however, mean that there were people thinking "Yes, but that's niche" while listening to James Gosling pointing out that HTML is not the be-all and end-all of absolutely everything. And so this all leaves me wondering: How many applications must be part of a niche for the niche to no longer be a niche? And what if there are multiple small niches that have the same requirements? Don't all those small niches together form a larger whole, one that should be taken seriously, i.e., a whole that is not a niche?

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  • Disabling Navigation Flicks in WPF

    - by Brian Genisio's House Of Bilz
    I am currently working on a multi-touch application using WPF.  One thing that has been irritating me with this development is an automatic navigation forward/back command that is bound to forward and backwards flicks.  Many of my touch-based interactions were being thwarted by gestures picked up by WPF as navigation.  I just wanted to disable this behavior. My programmatic back/forward calls are not affected by this change, which is nice.  Here is how I did it:  In my main window, I added the following command bindings:<NavigationWindow.CommandBindings> <CommandBinding Command="NavigationCommands.BrowseBack" Executed="DoNothing" /> <CommandBinding Command="NavigationCommands.BrowseForward" Executed="DoNothing" /> </NavigationWindow.CommandBindings> Then, the DoNothing method in the code-behind does nothing:private void DoNothing(object sender, ExecutedRoutedEventArgs e) { } There may be a better way to do this, but I haven’t found one.

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  • Why are part-time jobs in programming an anomality?

    - by Mikle
    I've recently quit my full time developing job at mega-corp, and I decided that I'll look for a part time job. Since then I've talked to half a dozen potential employers, and every one of them had the same reaction when I said the magic words "part-time" - they all closed up and became suspicious. Now, I understand that it might just be me, so as control I asked every one of them what if I were willing to work full time, and they all said I would probably get an offer. My question is two fold: Why, as an employer, would you give up a competent, even great, developer, simply because he wants to work 3 days a week and not 5? How do I sell the story of part time job better? I usually just list my reasons which are that I prefer that balance currently in my life and that I want to work on my own projects, but it leaves them even more suspicious - am I going to start something myself and quit? Am I just lazy?

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  • ETPS/" Elantech Touchpad fails detecting single finger

    - by Philipp
    I have a new laptop with an "ETPS/2 Elantech Touchpad". A single finger is only detected, if it is held in such a way that a big area touches the pad. If one touches the pad only with the fingertip, it wil not be detected, both for clicking and for moving the pointer. Strangley, two-finger gestures are detected even if the pad is only touched with the fingertips. On ubuntuusers.de I found that Elantech touchpads require to reload the psmouse-module by: sudo modprobe -r psmouse sudo modprobe psmouse proto=imps If I do this, one finger finally gets detected as it should, but all two or more finger gestures stop working. Also grep -B 5 mouse /proc/bus/input/devices tells that the touchpad now is identified as a mouse, while before the changes it was identified correctly as ETPS/2 Elantech Touchpad.

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  • Missing Indexes DMV Report, 3 billion Impact!

    - by Tara Kizer
    We’ve been having some major performance issues with one of the applications that I support.  The database is on SQL Server 2005 and is about 150GB in size.  We’ve identified a couple of issues already on the database side.  The first issue is that some query (or maybe several queries) is getting a bad execution plan at some point in time during the day.  When it occurs, database performance comes to a grinding halt.  We know it’s a bad execution plan as running DBCC FREEPROCCACHE immediately resolves the problem system-wide.  As we have not yet identified the problematic query, we’ve put a temporary solution in place that frees the procedure cache on an hourly basis via a SQL Agent job.  This is not ideal, but it is getting us through the day without a major problem.  We are actively working on identifying the problematic query and hope to disable the SQL Agent job soon. Earlier this week, we had a major slowdown for one of the processes of this application.  I was unable to find any database performance issues, but I continued to investigate it.  One of things that I typically do when investigating database performance issues is run the “Missing Indexes DMV Report” (that’s what I call it at least).  When analyzing the output of that report, I immediately dismiss anything under 1 million “Impact” as I want to target the “low-hanging fruit” initially.  When I ran the report earlier this week, I was shocked to find a suggested index with an impact of over 3 billion! Do I win a prize for the highest impact?  Has anyone seen a value higher than mine?  My exact value was 3154284120.67765. The performance issue from earlier this week ended up being an application problem, but it also brought to light a much needed index.  I had previously seen this index come up in that report but always with a much lower impact.  I had never considered it as the index’s selectivity is very low.  It’s a composite index with three columns.  The first column is not selective, the first two columns are not selective, and the three columns together are not selective.  In fact, no matter how I order it, the index will not be selective at all.  I briefly discussed this with Kimberly Tripp, and she said that this was okay for covering indexes.  Selectivity is irrelevant for a covering index.  She indicated that she’s even created indexes with gender as the first column in the index.  I’ve got lots to learn still!

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  • What are the warning signs of impending doom to watch out for on a project?

    - by ConroyP
    Having worked on a failed project is one of the few things that most programmers have in common, regardless of language used, industry or experience. These projects can be great learning experiences, soul-crushing disasters (or both!), and can occur for a multitude of reasons: upper management change of heart under-skilled / under-resourced team emergence of superior competitor during dev cycle over/under management Once you've worked on a couple of such projects, is it possible to recognise at an early stage exactly when a project is doomed to fail? For me, a big sign is having a hard & fast external deadline combined with feature creep. I've seen projects which were well planned out and proceeding right on schedule go horribly off the rails once the late feature requests started to roll in and get added to the final "deliverable". The proposers of these requests earned the nickname of Columbo, due to rarely leaving the room without asking for "just one more thing". What are the warning signs you look out for that set off the alarm bells of impending doom in your head?

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  • .NET development on a Retina MacBook Pro with Windows 8

    - by Jeff
    I remember sitting in Building 5 at Microsoft with some of my coworkers, when one of them came in with a shiny new 11” MacBook Air. It was nearly two years ago, and we found it pretty odd that the OEM’s building Windows machines sucked at industrial design in a way that defied logic. While Dell and HP were in a race to the bottom building commodity crap, Apple was staying out of the low-end market completely, and focusing on better design. In the process, they managed to build machines people actually wanted, and maintain an insanely high margin in the process. I stopped buying the commodity crap and custom builds in 2006, when Apple went Intel. As a .NET guy, I was still in it for Microsoft’s stack of development tools, which I found awesome, but had back to back crappy laptops from HP and Dell. After that original 15” MacBook Pro, I also had a Mac Pro tower (that I sold after three years for $1,500!), a 27” iMac, and my favorite, a 17” MacBook Pro (the unibody style) with an SSD added from OWC. The 17” was a little much to carry around because it was heavy, but it sure was nice getting as much as eight hours of battery life, and the screen was amazing. When the rumors started about a 15” model with a “retina” screen inspired by the Air, I made up my mind I wanted one, and ordered it the day it came out. I sold my 17”, after three years, for $750 to a friend who is really enjoying it. I got the base model with the upgrade to 16 gigs of RAM. It feels solid for being so thin, and if you’ve used the third generation iPad or the newer iPhone, you’ll be just as thrilled with the screen resolution. I’m typically getting just over six hours of battery life while running a VM, but Parallels 8 allegedly makes some power improvements, so we’ll see what happens. (It was just released today.) The nice thing about VM’s are that you can run more than one at a time. Primarily I run the Windows 8 VM with four cores (the laptop is quad-core, but has 8 logical cores due to hyperthreading or whatever Intel calls it) and 8 gigs of RAM. I also have a Windows Server 2008 R2 VM I spin up when I need to test stuff in a “real” server environment, and I give it two cores and 4 gigs of RAM. The Windows 8 VM spins up in about 8 seconds. Visual Studio 2012 takes a few more seconds, but count part of that as the “ReSharper tax” as it does its startup magic. The real beauty, the thing I looked most forward to, is that beautifully crisp C# text. Consolas has never looked as good as it does at 10pt. as it does on this display. You know how it looks great at 80pt. when conference speakers demo stuff on a projector? Think that sharpness, only tiny. It’s just gorgeous. Beyond that, everything is just so responsive and fast. Builds of large projects happen in seconds, hundreds of unit tests run in seconds… you just don’t spend a lot of time waiting for stuff. It’s kind of painful to go back to my 27” iMac (which would be better if I put an SSD in it before its third birthday). Are there negatives? A few minor issues, yes. As is the case with OS X, not everything scales right. You’ll see some weirdness at times with splash screens and icons and such. Chrome’s text rendering (in Windows) is apparently not aware of how to deal with higher DPI’s, so text is fuzzy (the OS X version is super sharp, however). You’ll also have to do some fiddling with keyboard settings to use the Windows 8 keyboard shortcuts. Overall, it’s as close to a no-compromise development experience as I’ve ever had. I’m not even going to bother with Boot Camp because the VM route already exceeds my expectations. You definitely get what you pay for. If this one also lasts three years and I can turn around and sell it, it’s worth it for something I use every day.

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  • Using an actor model versus a producer-consumer model?

    - by hewhocutsdown
    I'm doing some early-stage research towards architecting a new software application. Concurrency and multithreading will likely play a significant part, so I've been reading up on the various topics. The producer-consumer model, at least how it is expressed in Java, has some surface similarities but appears to be deeply dissimilar to the actor model in use with languages such as Erlang and Scala. I'm having trouble finding any good comparative data, or specific reasons to use or avoid the one or the other. Is the actor model even possible with Java or C#, or do you have do use one of the languages built for the purpose? Is there a third way?

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  • Ubuntu took away permissions from my Data partition

    - by RobinJ
    The pangolin has struck again. The bug of the day for today is Ubuntu taking away my permissions on my Data partition (NTFS). One moment everything worked fine, the next moment I couldn't chmod anything anymore. chown throws no errors or warnings at all, but nothing has changed either. chmod keeps saying Operation not permitted. I've been messing around with /etc/fstab as suggested by other answers on AskUbuntu, but none of them seem to have the desired effect. This is my current line: UUID=25D7D681409A96B7 /media/Data ntfs defaults,umask=000,gid=46,permissions,users,auto,exec 0 0 For reference, this is the original one: UUID=25D7D681409A96B7 /media/Data ntfs defaults,umask=007,gid=46 0 0 (right after the problem started occuring) What do I need to do so I am the owner of my own hard drive again? I want to be able to just use chmod and chown (without sudo) without being told that some mysterious alien has taken over control of my Data partition. I can still read and write, but execution permissions seem to be the problem.

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  • Feedback on AZGroups Feedback Form

    Next Monday is the 7th Annual day of .net with Scott Guthrie. I’ve been doing this event for many years and this year (for the first time) I’ll be asking for a feedback / eval form to be turned in at the end of the day. In true community fashion, I would like to ask your feedback on my feedback form. Please be constructive. I know that filling out forms seems silly on a one-by-one basis, but collectively the stats can really help, and I will personally read and evaluate each form, so...Did you know that DotNetSlackers also publishes .net articles written by top known .net Authors? We already have over 80 articles in several categories including Silverlight. Take a look: here.

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  • DCOGS Balance Breakup Diagnostic in OPM Financials

    - by ChristineS-Oracle
    Purpose of this diagnostic (OPMDCOGSDiag.sql) is to identify the sales orders which constitute the Deferred COGS account balance.This will help to get the detailed transaction information for Sales Order/s Order Management, Account Receivables, Inventory and OPM financials sub ledger at the Organization level.  This script is applicable for various scenarios of Standard Sales Order, Return Orders (RMA) coupled with all the applicable OPM costing methods like Standard, Actual and Lot costing.  OBJECTIVE: The sales order(s) which are at different stages of their life cycle in one spreadsheet at one go. To collect the information of: This will help in: Lesser time for data collection. Faster diagnosis of the issue. Easy collaboration across different modules like  Order Management, Accounts Receivables, Inventory and Cost Management.  You can download the script from Doc ID 1617599.1 DCOGS Balance Breakup (SO/RMA) and Diagnostic Analyzer in OPM Financials.

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  • Using Validation Groups Inside ASP.NET User Controls

    - by bipinjoshi
    Validation groups allow you to validate data entry controls in groups. Server controls such as validation controls, Button and TextBox have ValidationGroup property that takes a string value. All the server controls having the same ValidationGroup value act as one validation group. Validation groups come handy in situations where you wish to validate only a small set of controls from many controls housed on a Web Form. Using validation groups is quite easy and straightforward. However, if you have a validation group inside a user control and there are more than one user control instances on a Web Form you face some problem.http://www.binaryintellect.net/articles/13427d3d-1f98-4dc0-849b-72e95b8b66a2.aspx 

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  • blurry lines between web application context layer, service layer and data access layer in spring

    - by thenaglecode
    I Originally asked this question in SO but on advice I have moved the question here... I'll admit I'm a spring newbie, but you can correct me if I'm wrong, this one liner looks kinda fishy in a best practices sort of way: @RepositoryRestResource(collectionResourceRel="people"...) public interface PersonRepository extends PagingAndSortingRepository<Person, Long> For those who are unaware, the following does many things: It is an interface definition that can be registered in an application context as a jpa repository, automagically hooking up all the default CRUD operations within a persistence context (that is externally configured). and also configures default controller/request-mapping/handler functionality at the namespace "/people" relative to your configured dispatcher servlet-mapping. Here's my point. I just crossed 3 conceptual layers with one line of code! this feels against my seperation-of-concern instincts but i wanted to hear your opinion. And for the sake of being on a question and answer site, I would like to know whether there is a better way of seperating these different layers - Service, Data, Controllers - whilst maintaining as minimal configuration as possible

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  • How to show a minimap in a 3d world

    - by Bubblewrap
    Got a really typical use-case here. I have large map made up of hexagons and at any given time only a small section of the map is visible. To provide an overview of the complete map, i want to show a small 2d representation of the map in a corner of the screen. What is the recommended approach for this in libgdx? Keep in mind the minimap must be updated when the currently visible section changes and when the map is updated. I've found SpriteBatch, but the warning label on it made me think twice: A SpriteBatch is a pretty heavy object so you should only ever have one in your program. I'm not sure i'm supposed to use the one SpriteBatch that i can have on the minimap, and i'm also not sure how to interpret "heavy" in this context. Another thing to possibly keep in mind is that the minimap will probably be part of a larger UI...is there any way to integrate these two?

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  • Windows CE support forums

    - by Valter Minute
    As you may already know, microsoft is moving its communities to a new platform, based on web forums. The “old” USENET newsgroups are going to be replaced by web forums organized by categories. One for low-level platform development (for the guys working with Platform Builder), another one for native application development (for people writing their real-time applications in C/C++ or people using Silverlight for Windows Embedded) and, last but not least, a forum dedicated to managed application development (for people that are quickly developing their applications with the .NET Compact Framework). You can find the new forums here: http://social.msdn.microsoft.com/Forums/en-US/category/windowsembeddedcompact Read the “welcome” message to choose the best forum for your question and never forget that to have a good answer you should ask your question in a good way. Here you can find some suggestions about how you can ask questions (in newsgroup or forums): http://guruce.com/blogpost/howtoaskquestionsonnewsgroups (Thanks to Michel Verhagen for the article)

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  • ArchBeat Link-o-Rama for 2012-08-28

    - by Bob Rhubart
    You may be tempted by IaaS, but you should PaaS on that or your database cloud journey will be a short one "The better option [to IaaS] is to rationalize the deployment stack so that VMs are needed only for exceptional cases," says B. R. Clouse. "By settling on a standard operating system and patch level, you create an infrastructure that potentially all of your databases can share. Now, the building block will be database instances or possibly schemas within databases. These components are the platforms on which you will deploy workloads, hence this is known as Platform as a Service (PaaS)." 'Shadow IT' can be the cloud's best friend | David Linthicum "I do not advocate that IT give up control and allow business units to adopt any old technology they want," says Infoworld cloud computing blogger David Linthicum. "However, IT needs to face reality: For the past three decades or so, corporate IT has been slow on the uptake around the use of productive new technologies." Do you agree? 9 ways cloud will impact IT employment | ZDNet ZDNet blogger Joe McKendrick condenses information from a recent report on how cloud computing will impact IT jobs. Number one on the list: New categories of jobs arising from cloud computing, which include "private cloud developers and administrators, departmental liaisons, integration specialists, cloud architects, and compliance specialists." Yeah, that's right, cloud architects. For more on cloud architects, including what you need to up your game to thrive in the cloud, check out "The Role of the Cloud Architect" on the OTN ArchBeat Podcast. Decisions, Decisions: The art, science, and politics of technology selection "When the time comes for a solution architect to make the final decision about the technologies, standards, and other elements that are to be incorporated into a particular project, what factors weigh most heavily on that decision? It comes as no surprise that among the architects I contacted, business needs top the list." Managing Oracle Exalogic Elastic Cloud with Oracle Enterprise Manager Ops Center Anand Akela's byline is on this post, but "Dr. Jürgen Fleischer, Oracle Enterprise Manager Ops Center Engineering" appears at the end of the post, so it's anybody's guess as to who wrote this thing. But the content includes a complete listing of the Exalogic 2.0.1 Tea Break Snippets series written by a member of the Exalogic team who goes by the name "The Old Toxophilist." So maybe the best thing to do here is ignore the names and focus on the very useful conent. Boost your infrastructure with Coherence into the Cloud | Nino Guarnacci Nino Guarnacci describes a use case that involved managing a variety of data caches that process complex queries and parallel computational operations, in order to maintain the caches in a consistent state on different server instances. Thought for the Day "No one hates software more than software developers." — Jeff Atwood Source: SoftwareQuotes

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  • Poor Customer Service Example

    - by MightyZot
    Lately I have been frustrated by examples of poor customer service. At least one is worth writing about because I don’t think companies realize the effects of their service policies on loyal customers. Bad Customer Service Example #1 Recently, I received an offer in the mail from my cable company, suddenLink. The offer was for an updated TiVo for $12/mo. Normally I ignore offers like this one because I already have the service they’re offering and many times advertisers are offering alternatives to what is already an excellent product offering. I tend to exhibit a high level of loyalty to the products and brands that I use. In this case, we were looking to upgrade our TiVo and this deal is attractive for several reasons: I don’t want to pay a huge amount up-front for the device, so paying a monthly amount for the device is attractive to me. My entertainment is almost all on a single invoice. I’m no longer going to be billed by suddenLink and TiVo. TiVo is still involved, so I am still loyal to the brand I love. I have resisted moving to other DVRs and services for over a decade. I called suddenLink to order the new TiVo and was rewarded with great customer service. In fact, I can’t remember ever getting poor customer service from suddenLink. They are always there to answer my technical support questions and they are very responsive to outages. Then I called TiVo. First of all, I chose the option on the phone system to change or cancel my service, which was consequently met by an inordinate hold time. (I’m calling this time inordinate because I get through very quickly if I want to purchase something.) This is a trend that I’ve noticed with companies – if you want me to be loyal to you, it should be just as easy to cancel your service as it is to purchase it. Because, I should never be cancelling because I am unhappy. And, if you ever want my business again, or more importantly a reference, then you’d better make the exit door open just as easy as the enter door. After quite some time on hold, I talked to “Victor” who was very courteous. Victor canceled my service and then told me that I could keep my current TiVo and transfer recorded programs to it from the new TiVo.  Cool I said, but what about the cost?  He said there was no extra cost.  This was also attractive to me because I paid for my TiVo and it would be good to use it for something at least.  That was four months ago. This month I noticed that TiVo was still charging me for my original service. I was a little upset, but I decided to give them the benefit of the doubt. After all, I am a loyal TiVo customer and I have resisted moving to other solutions for over a decade. I’m sure they will do whatever it takes to keep my business, through TiVo or through suddenLink. After quite some time on hold, I was able to talk to a customer service representative, “Les”. I explained that I am a loyal TiVo customer, but I purchased this deal through my cable provider. I’m still with TiVo, I just wanted a single bill and to take advantage of the pay-over-time option. “Les” told me that he was very sorry to hear that I’m leaving TiVo, to which I responded again that I wasn’t leaving TiVo, I just want one invoice, and to take advantage of the pay-over-time. So, after explaining that I requested a termination of the non-suddenLink account (TiVo can see both of course), I was put on hold again for quite some time while my refund was “approved”.  “Les” said that he could see my cancellation request back in July. Note that it is now November, so they have billed me inappropriately four times. After quite some time, he came back on the line and told me that he was able to “get me most of my money back.” He got approval to refund 90 days. Even though I requested cancellation of one of my accounts, TiVo has that cancellation request on file and they admit overbilling me, I am going to get “most” of my money back. To top this experience off, when we were ready to hang up, “Les” told me that he was sorry to see me go and that he hoped I would come back to TiVo again. Again, I explained to “Les” that I have not left TiVo. I am just paying them through suddenLink. At that point, he went into a small dissertation about how this is a special arrangement they have with suddenLink and very few others. He made me feel like I was doing something wrong. Why should I feel that way? TiVo made the deal with suddenLink, not me, and the deal seemed like a good compromise for me to be able to get what I need. Here is what TiVo Customer Service accomplished on those two calls – I no longer feel like I need to be loyal to the TiVo brand or service. If I had been treated better on these two calls, I would still be recommending TiVo to my friends. They would still be getting revenue from a loyal customer, who paid the same rate for over a decade, and this article wouldn’t be here for you to read. Interesting… In my opinion, if you want brand loyalty, be loyal to your customers!

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  • How do we keep dependent data structures up to date?

    - by Geo
    Suppose you have a parse tree, an abstract syntax tree, and a control flow graph, each one logically derived from the one before. In principle it is easy to construct each graph given the parse tree, but how can we manage the complexity of updating the graphs when the parse tree is modified? We know exactly how the tree has been modified, but how can the change be propagated to the other trees in a way that doesn't become difficult to manage? Naturally the dependent graph can be updated by simply reconstructing it from scratch every time the first graph changes, but then there would be no way of knowing the details of the changes in the dependent graph. I currently have four ways to attempt to solve this problem, but each one has difficulties. Nodes of the dependent tree each observe the relevant nodes of the original tree, updating themselves and the observer lists of original tree nodes as necessary. The conceptual complexity of this can become daunting. Each node of the original tree has a list of the dependent tree nodes that specifically depend upon it, and when the node changes it sets a flag on the dependent nodes to mark them as dirty, including the parents of the dependent nodes all the way down to the root. After each change we run an algorithm that is much like the algorithm for constructing the dependent graph from scratch, but it skips over any clean node and reconstructs each dirty node, keeping track of whether the reconstructed node is actually different from the dirty node. This can also get tricky. We can represent the logical connection between the original graph and the dependent graph as a data structure, like a list of constraints, perhaps designed using a declarative language. When the original graph changes we need only scan the list to discover which constraints are violated and how the dependent tree needs to change to correct the violation, all encoded as data. We can reconstruct the dependent graph from scratch as though there were no existing dependent graph, and then compare the existing graph and the new graph to discover how it has changed. I'm sure this is the easiest way because I know there are algorithms available for detecting differences, but they are all quite computationally expensive and in principle it seems unnecessary so I'm deliberately avoiding this option. What is the right way to deal with these sorts of problems? Surely there must be a design pattern that makes this whole thing almost easy. It would be nice to have a good solution for every problem of this general description. Does this class of problem have a name?

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  • Is it good practice to analyse who introduced each bug?

    - by Michal Czardybon
    I used to analyse performance of programmers in my team by looking at the issues they have closed. Many of the issues are of course bugs. And here another important performance aspect comes - who introduced the bugs. I am wondering, if creating a custom field in the issue tracking system "Blamed" for reporting the person who generated the problem, is a good practice. One one hand it seems ok to me to promote personal responsibility for quality and this could reduce the additional work we have due to careless programming. On the other hand this is negative, things are sometimes vague and sometimes there is a reason such us "this thing had to be done very quickly due to a client's...". What to you think?

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