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• At what visitor share do you stop supporting a given browser?

  - by adam

  I'm lead dev for a large website which has a higher than average percentage of IE6 users - about 4.4% of our audience. Our new version is going to make use of progressive enhancement - including transitions and effects as well as rounded corners, gradients, web fonts and other CSS techniques. Obviously there are cross-browser ways to achieve most of these things which require various amounts of work to implement. What I'm currently looking into - and what I'd like your experiences of - is how to decide at what point we draw the line between providing an enhanced experience vs just supporting the functionality. FYI, I believe that this question meets the six guidelines for great subjective questions as defined in the FAQ. I'm after answers detailing why and how, not too short, with constructive comments, experiences, facts and references. Thanks! Adam

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• Establishing relationships with unsolicited recruiters

  - by Michael

  Several times each year, I receive unsolicited introductions from tech recruiters, usually via LinkedIn and usually local firms. I am not currently looking for a new job. Is it advisable to establish a relationship with one or more recruiters when I'm not interested in finding new work, so that they have my resume on file? Here's another way I approach the question: My plumber was first hired at the point of need: I had a plumbing problem, looked up a few of them, and evaluated and hired based on their demeanor and cost estimates. I established a relationship with a general attorney, on the other hand, well in advance of ever actually needing services so that if or when services are needed he already knows enough about me to begin work. Should I approach recruiters like I approached my plumber or my lawyer? A separate discussion, I suppose, is whether or not the type of recruiters who troll LinkedIn for clients are generally helpful or not. Edit: I have never worked with a recruiter before, and therefore have little idea what to expect.

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• use ubuntu notebook as second monitor for fedora desktop

  - by YumTum

  I was wondering if there is a possibility to use my netbook with ubuntu 12.04 as a second monitor for my fedora desktop, because its keyboard is broken but everything else is running just fine. I already read about x2x, but I hope there is a more direct way to do this (I mean not over the WLAN but e.g. via LAN etc... ). Would it be possible to directly use the monitor without even running the laptop? For example through an VGA adapter? Thanks for your replies!

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• Duplicate content in Top Level Domain and country specific website

  - by Ando

  I have myproduct.com which is my master product page. For UK I also own myproduct.co.uk which is a copy of myproduct.com with some localized content: landing page, promotions, prices, and specific tags. But there is also duplicate content: myproduct.com/FAQs/ is the same as myproduct.co.uk/FAQs/ I don't want to do a redirect from myproduct.co.uk/FAQs/ to myproduct.com/FAQs/ as I don't want people to leave the localized website. The myproduct.com/FAQs/ is my "go-to" FAQ page and it's the most likely to be up to date - so I want this page to be indexed my search engines, where as I don't care about myproduct.co.uk/FAQs/ being indexed (unless indexing this page would increase my page rank :) ). What to do now to be SEO friendly & SEO optimal? Stop indexing of myproduct.co.uk/FAQs/ via robots.txt? Do some rel="alternate" hreflang="x" configuring on both /FAQs/ page? Something else?

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• 3 Trends for SMBs around Social, Mobile, and Sensor

  - by Socially_Aware_Enterprise

  While I often am talking to big companies or discussing enterprise solutions. There are times when individuals ask me about Small or Medium sized business trends.  Interestingly,  the Enterprise Social, Mobile, and Sensor initiatives I regularly discuss are in fact related to even the Mom and Pop storefront. The eco-system of new service players in the Social-Mobile-Sensor space generally emerge developing partnerships with enterprises as they develop and bring economy to scale to their services for the larger market. And of course Oracle has an entire division dedicated for delivering products and support to help emerging companies compete without the need to open an industrial strength credit line.. So here are some trends that we are helping large enterprises to deploy today, but small and medium businesses should be able to take advantage of by the end of this year and starting into 2015. 1) The typical small business is generally "Localized". But the ability to be "Hyper-Localized" will come as location based services become ubiquitous. Many small businesses have one or several storefronts and theirs are typically within a single regional economic footprint. While the internet provides global reach, it will be the businesses that invest in social, mobile and local that will win in the end.  Of course I am a huge SoMoLo evangelist. The SMBs' content and targeting with platforms for Geo-Fencing, Geo-Conquesting and Path-Matching to HHI are all going to be accessible to them, if not for Mobile Apps, then via Mobile messaging in Social Networks that offer it.. Expect to be able to target FaceBook messaging not by city, but by store or mall… This makes being able to be "Hyper-Local" even more important. And with new proximity services coming online more than ever before, SMBs will operate and service customers with pinpoint accuracy right down to where they stand in an aisle. Geo-Conquesting will be huge for small players to place ads when customers pass through competitors regions. Car Dealers are doing this now.. But also of course iBeacons are now very cheap and getting easier to put in retail stores. The ability for sales to happen anywhere in the store via a mobile phone or tablet is huge, as it will give the small shop the flexibility to not have to "Guard the Register" as more or most transactions will be digital. Thus, M-Commerce and T-Commerce will change the job of cashier dramatically.. 2) Intra-Brand Advocacy, the idea now is that rather than just depend on your trusty social media manager and his team, you are going to push more and more individuals with expertise inside the organization to help manage, reach-out, and utilize social channels to manage the incoming questions and answers customers need. While for years CRM was the tool of the enterprise, today CRMs enable this now "Salesforce et al" capability to trickle throughout the company. This gives greater pressure to organize roles, but also flatten out the organization. Internal collaboration around topics and customer needs is going to be the key for SMBs to finally get serious about customer experiences. Their customers are online and in social networks. This includes not just B2C SMBs but also B2B companies as well. Don't believe me? To find the players just use hashtag #SocialSelling and you will see… 3) The Visual Networks will begin to move from Content Aggregators to Content Collaboration platforms, which means Pinterest, Instagram, Vine, & others will begin to move to add more features brands want, first marketing platforms, rather than unique brand partnerships as they do today, but this will open ways for SMBs to engage with clear brand messaging and metrics. Eventually providing more "Collaboration" between Brand and Consumer.. Don't think for a minute Facebook bought Oculus Rift so you could see your timeline in 3-D. The Social Networks I advise customers to invest in are ones that are audio and visual intrinsically. Players from SoundCloud to Pinterest are deploying ways for brands to harness their interactive visual or audio based social networks to sell ad units aka brand messaging. While the Social Media revolution is going on, the emphasis was on the social, today it more and more about the media in social, that enterprises soon small and medium businesses will be connected to. 

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• Using my own code in freelance projects.

  - by Witchunter

  I have been into freelance business for more than 2 years. While doing projects for other people, I've build a compilation of common tasks that I implement in projects and put them into code. It's kind of a library with some functions that I can reuse without having to rewrite the same thing dozen times. I'm talking about accessing Access databases, downloading information from FTP and similar stuff. Is this acceptable from a legal point of view? What's the difference in reusing the old code and rewriting it from the scratch (using you own brain again, therefore the exact same logic)? I do not hold any copyright to it, of course, and provide the source code for these classes to my clients.

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• Integrating Windows Form Click Once Application into SharePoint 2007 &ndash; Part 2 of 4

  - by Kelly Jones

  In my last post, I explained why we decided to use a Click Once application to solve our business problem. To quickly review, we needed a way for our business users to upload documents to a SharePoint 2007 document library in mass, set the meta data, set the permissions per document, and to do so easily. Let’s look at the pieces that make up our solution.  First, we have the Windows Form application.  This app is deployed using Click Once and calls SharePoint web services in order to upload files and then calls web services to set the meta data (SharePoint columns and permissions).  Second, we have a custom action.  The custom action is responsible for providing our users a link that will launch the Windows app, as well as passing values to it via the query string.  And lastly, we have the web services that the Windows Form application calls.  For our solution, we used both out of the box web services and a custom web service in order to set the column values in the document library as well as the permissions on the documents. Now, let’s look at the technical details of each of these pieces.  (All of the code is downloadable from here: )   Windows Form application deployed via Click Once The Windows Form application, called “Custom Upload”, has just a few classes in it: Custom Upload -- the form FileList.xsd -- the dataset used to track the names of the files and their meta data values SharePointUpload -- this class handles uploading the file SharePointUpload uses an HttpWebRequest to transfer the file to the web server. We had to change this code from a WebClient object to the HttpWebRequest object, because we needed to be able to set the time out value.  public bool UploadDocument(string localFilename, string remoteFilename) { bool result = true; //Need to use an HttpWebRequest object instead of a WebClient object // so we can set the timeout (WebClient doesn't allow you to set the timeout!) HttpWebRequest req = (HttpWebRequest)WebRequest.Create(remoteFilename); try { req.Method = "PUT"; req.Timeout = 60 * 1000; //convert seconds to milliseconds req.AllowWriteStreamBuffering = true; req.Credentials = System.Net.CredentialCache.DefaultCredentials; req.SendChunked = false; req.KeepAlive = true; Stream reqStream = req.GetRequestStream(); FileStream rdr = new FileStream(localFilename, FileMode.Open, FileAccess.Read); byte[] inData = new byte[4096]; int bytesRead = rdr.Read(inData, 0, inData.Length); while (bytesRead > 0) { reqStream.Write(inData, 0, bytesRead); bytesRead = rdr.Read(inData, 0, inData.Length); } reqStream.Close(); rdr.Close(); System.Net.HttpWebResponse response = (HttpWebResponse)req.GetResponse(); if (response.StatusCode != HttpStatusCode.OK && response.StatusCode != HttpStatusCode.Created) { String msg = String.Format("An error occurred while uploading this file: {0}\n\nError response code: {1}", System.IO.Path.GetFileName(localFilename), response.StatusCode.ToString()); LogWarning(msg, "2ACFFCCA-59BA-40c8-A9AB-05FA3331D223"); result = false; } } catch (Exception ex) { LogException(ex, "{E9D62A93-D298-470d-A6BA-19AAB237978A}"); result = false; } return result; } The class also contains the LogException() and LogWarning() methods. When the application is launched, it parses the query string for some initial values.  The query string looks like this: string queryString = "Srv=clickonce&Sec=N&Doc=DMI&SiteName=&Speed=128000&Max=50"; This Srv is the path to the server (my Virtual Machine is name “clickonce”), the Sec is short for security – meaning HTTPS or HTTP, the Doc is the shortcut for which document library to use, and SiteName is the name of the SharePoint site.  Speed is used to calculate an estimate for download speed for each file.  We added this so our users uploading documents would realize how long it might take for clients in remote locations (using slow WAN connections) to download the documents. The last value, Max, is the maximum size that the SharePoint site will allow documents to be.  This allowed us to give users a warning that a file is too large before we even attempt to upload it. Another critical piece is the meta data collection.  We organized our site using SharePoint content types, so when the app loads, it gets a list of the document library’s content types.  The user then select one of the content types from the drop down list, and then we query SharePoint to get a list of the fields that make up that content type.  We used both an out of the box web service, and one that we custom built, in order to get these values. Once we have the content type fields, we then add controls to the form.  Which type of control we add depends on the data type of the field.  (DateTime pickers for date/time fields, etc)  We didn’t write code to cover every data type, since we were working with a limited set of content types and field data types. Here’s a screen shot of the Form, before and after someone has selected the content types and our code has added the custom controls:     The other piece of meta data we collect is the in the upper right corner of the app, “Users with access”.  This box lists the different SharePoint Groups that we have set up and by checking the boxes, the user can set the permissions on the uploaded documents. All of this meta data is collected and submitted to our custom web service, which then sets the values on the documents on the list.  We’ll look at these web services in a future post. In the next post, we’ll walk through the Custom Action we built.

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• Speaking on MonoDroid - Android Developer Conference (AnDevCon) - March, 2011 in San Francisco

  - by Wallym

  I'm honored to announce that I'll be speaking at AnDevCon in March, 2011 in San Francisco.  I've been spending a significant amount of time on iPhone and Android.  I'm trying to get a startup off the ground.  Mobile devices will be an integral part of this startup.  As such, iPhone and Android will be our target devices at this point in time.  I'll be doing an all day pre-class as well as parts of the pre-class as sessions through out the conference.  I'm looking forward to this.  If you are interested in Android Development, please come to this conference.  If you are coming to this conference, please look me up while there.

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• Where is the /etc/inittab file or how to set the default runlevel

  - by YumYumYum

  I was trying to find the /etc/inittab where I do my autologin. But in Ubuntu 11.04 that file seems to be lost. Is this the correct way you do it in Ubuntu? # Auto Login for Ubuntu how? # 1. apt-get install mingetty # 2. vim /etc/init/tty1.conf # tty1 - getty # # This service maintains a getty on tty1 from the point the system is # started until it is shut down again. start on stopped rc RUNLEVEL=[2345] stop on runlevel [!2345] respawn #exec /sbin/getty -8 38400 tty1 exec /sbin/mingetty --autologin <PUTYOUR_USERNAME_HERE> tty1 ^ |____ edited only this line, seems to be working

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• Dual Monitor/Xinerama not working; cannot even detect on-board graphic card

  - by Steven H

  I have Kubuntu 12.04 and two identical VGA monitors. One I plugged via DVI-VGA adapter into the DVI port of my discrete AMD Radeon HD 6670, the other into the VGA port of my on-board graphic card (Radeon HD 6410D). After installing Kubuntu I got a black screen, so I booted with nomodeset and installed AMD's catalyst drivers but only the monitor plugged into the discrete graphic card worked. Using lspci I saw that the on-board graphics was not listed. Then I found in the BIOS settings the options "Surround View" and "Onboard Dual Link DVI" both disabled. After enabling both, the on-board graphics card shows up in lspci but in amdcccle, it only shows as [Uknown display]Uknown adapter. When I try to enable xinerama, I get a black screen after rebooting on both monitors. I tried several options and hints from the web but nothing worked so far. I also reinstalled the AMD drivers several times. What should I do?

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• Oracle CRM On Demand Release 24 is Generally Available

  - by Richard Lefebvre

  Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 We are pleased to announce that Oracle CRM On Demand Release 24 is Generally Available as of October 25, 2013 Get smarter, more productive and the best value with Oracle CRM On Demand Release 24. Oracle CRM On Demand continues to be the most complete Software-as-a-Service (SaaS) CRM solution available. Now, with Release 24, organizations of all types and sizes benefit from actionable insight anywhere, anytime, as well as key enhancements in mobility, embedded social, analytics, integration and extensibility, and ease of use.Next Generation Mobile and Desktop Solutions : Oracle CRM On Demand Release 24 offers a complete set of mobile and desktop solutions that improve productivity by enabling reps to access and update information anywhere, anytime. Capabilities include: Oracle CRM On Demand Disconnected Mobile Sales (DMS) – A disconnected native iPad solution, DMS has been further streamlined mobile sales process by adding Structured Product Messaging to record brand specific call objectives, enhancements in HTML5 eDetailing including message response tracking and improvements in administration and configuration such as more field management options for read only fields, role management and enhanced logging. Oracle CRM On Demand Connected Mobile Sales. This add-on mobile service provides a configurable mobile solution on iOS, BlackBerry and now Android devices. You can access data from CRM On Demand in real time with a rich, native user experience, that is comfortable and familiar to current iOS, BlackBerry and Android users. New features also include Single Sign On to enhance security for mobile users.  Oracle CRM On Demand Desktop: This application centralizes essential CRM information in the familiar Microsoft Outlook environment,increasing user adoption and decreasing training costs. Users can manage CRM data while disconnected, then synchronize bi-directionally when they are back on the network. New in Oracle CRM On Demand Desktop Version 3 is the ability to synchronize by Books of Business, and improved Online Lookup. Mobile Browser Support: The following mobile device browsers are now supported: Apple iPhone, Apple iPad, Windows 8 Tablets, and Google Android. Leverage the Social Enterprise Engaging customers via social channels is rapidly becoming a significant key to enhanced customer experience as it provides proactive customer service, targeted messaging and greater intimacy throughout the entire customer lifecycle. Listening to customers on the social channels can identify a customers’ sphere of influence and the real value they bring to their organization, or the impact they can have on the opportunity. Servicing the customer’s need is the first step towards loyalty to a brand, integrating with social channels allows us to maximize brand affinity and virally expand customer engagements thus increasing revenue. Oracle CRM On Demand is leveraging the Social Enterprise through its integration with Oracle’s Social Relationship Management (SRM) product suite by providing out-of-the-box integration with Social Engagement and Monitoring (SEM), Social Marketing (SM) and Oracle Social Network (OSN). With Oracle CRM On Demand Release 24, users are able to create a service request from a social post via SEM and have leads entered on a SM lead form automatically entered into Oracle CRM On Demand along with the campaign, streamlining the lead qualification process. Get Smarter with Actionable Insight The difference between making good decisions and great decisions depends heavily upon the quality, structure, and availability of information at hand. Oracle CRM On Demand Release 24 expands upon its industry-leading analytics capabilities to provide greater business insight than ever before. New capabilities include flexible permissions on analytics reports folders, allowing for read only access to reports, and additional field and object coverage. Get More Productive with Powerful Tools Oracle CRM On Demand Release 24 introduces a new set of powerful capabilities designed to maximize productivity. A significant new feature for customizing Oracle CRM On Demand is a JavaScript API. The JS API allows customers to add new buttons, suppress existing buttons and even change what happens when a user clicks an existing button. Other usability enhancements, such as personalized related information applets, extended case insensitive search provide users with better, more intuitive, experience. Additional privileges for viewing private activities and notes allow administrators to reassign records as needed, and Custom Object management. Workflow has been added to the Order Item object; and now tasks can be assigned to a relative user, such as an Account Owner, allowing more complex business processes to be automated and adhered to. Get the Best Value Oracle CRM On Demand delivers unprecedented value with the broadest set of capabilities from a single-provider solution, the industry’s lowest total cost of ownership, the most on-demand deployment options, the deepest CRM expertise and experience of any CRM provider, and the most secure CRM in the cloud. With Release 24, Oracle CRM On Demand now includes even more enterprise-grade security, integration, and extensibility features, along with enhanced industry editions to save you time and money. New features include: Business Process Administration: A new privilege has been added that allows administrators to override a Business Process Administration rule.This privilege permits users to edit a locked record, or unlock a record, in the event of a material change that needs to be reflected per corporatepolicy. Additionally, the Products Detailed object has been added to Business Process Administration, enabling record locking and logic to be applied. Expanded Integration: Oracle continues to improve Web Services each release, by adding more object coverage enabling customers and partners to easily integrate with CRM On Demand. Bottom Line Oracle CRM On Demand Release 24 enables organizations to get smarter, get more productive, and get the best value, period. For more information on Oracle CRM On Demand Release 24, please visit oracle.com/crmondemand

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• Open Source Client-Based Project Management?

  - by Chuck

  For quite some time I've been searching for a web-based, open-source project management program that I can run on my rented space at Dreamhost to track client projects. dotProject seems nice, but I've never figured out how to create projects that only certain people can access. I'm usually working on two or three projects at a time for different clients, and would like to be able to allow access for each client to their project but not others. So, first of all, can anyone point me to how to do this in dotProject, and baring that, can anyone recommend an open-source solution to this problem?

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• Is it risky to install KDE on Ubuntu alongside Unity and Gnome?

  - by Vagrant232

  The last time I installed KDE and Gnome on the same OS (Opensuse 12.1), GDM and KDM started conflicting and they both stopped working properly and I was plagued with applications from both environments till the point the applications overview in gnome was flooded with useless KDE trash. Moreover, I still had parts of the KDE desktop appearing when I'm running Gnome (such as the password manager and kde fonts and some apps refused to give up the oxygen theme). If I install the plasma-desktop package on Ubuntu, am I at risk of having such issues? I just want KDE with the bare minimum number of applications; just the necessary ones to make things work. I'd rather not have dolphin installed either. Also, is it all right to install the kde-standard pack? Or should I just stick to the plasma-desktop pack?

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• Tracking QR Code referrals

  - by Vince Pettit

  We were using a third party website to provide QR codes and track them, the only problem was one week their server went down for some time and effectively killed the QR code off as it was a dead link. As far as I could see their tracking was a simple redirect via their website. I have set up a page with a javascript redirect to the destination URL with our Google analytics code in the page but was just wondering if anyone else has had any experience of setting up their own tracking/redirect for QR codes this way or have you done it differently?

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• Web-based CMS for mobile app

  - by JWood

  I'm just about to start developing a mobile app which needs to be fed from a CMS. I started designing the tables when I thought there must be something out there which could save me a load of time and let me concentrate on the mobile side of things. So, I'm looking for a CMS that will let me create hierarchical "pages" which will just be 4-5 database fields with a simple front-end to allow to edit and update them. I don't mind having to write some code to layout the database and forms etc, any saving on starting from scratch would be good. The only requirement is that I be able to access the data via some sort of web service, REST, JSON, XML, anything really... Can anyone suggest anything that might help? Thanks, J

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• Oracle RightNow CX for Good Customer Experiences

  - by Andreea Vaduva

  Oracle RightNow CX is all about the customer experience, it’s about understanding what drives a good interaction and it’s about delivering a solution which works for our customers and by extension, their customers. One of the early guiding principles of Oracle RightNow was an 8-point strategy to providing good customer experiences. Establish a knowledge foundation Empowering the customer Empower employees Offer multi-channel choice Listen to the customer Design seamless experiences Engage proactively Measure and improve continuously The application suite provides all of the tools necessary to deliver a rewarding, repeatable and measurable relationship between business and customer. The Knowledge Authoring tool provides gap analysis, WYSIWIG editing (and includes HTML rich content for non-developers), multi-level categorisation, permission based publishing and Web self-service publishing. Oracle RightNow Customer Portal, is a complete web application framework that enables businesses to control their own end-user page branding experience, which in turn will allow customers to self-serve. The Contact Centre Experience Designer builds a combination of workspaces, agent scripting and guided assistances into a Desktop Workflow. These present an agent with the tools they need, at the time they need them, providing even the newest and least experienced advisors with consistently accurate and efficient information, whilst guiding them through the complexities of internal business processes. Oracle RightNow provides access points for customers to feedback about specific knowledge articles or about the support site in general. The system will generate ‘incidents’ based on the scoring of the comments submitted. This makes it easy to view and respond to customer feedback. It is vital, more now than ever, not to under-estimate the power of the social web – Facebook, Twitter, YouTube – they have the ability to cause untold amounts of damage to businesses with a single post – witness musician Dave Carroll and his protest song on YouTube, posted in response to poor customer services from an American airline. The first day saw 150,000 views and is currently at 12,011,375. The Times reported that within 4 days of the post, the airline’s stock price fell by 10 percent, which represented a cost to shareholders of $180 million dollars. It is a universally acknowledged fact, that when customers are unhappy, they will not come back, and, generally speaking, it only takes one bad experience to lose a customer. The idea that customer loyalty can be regained by using social media channels was the subject of a 2011 Survey commissioned by RightNow and conducted by Harris Interactive. The survey discovered that 68% of customers who posted a negative review about a holiday on a social networking site received a response from the business. It further found that 33% subsequently posted a positive review and 34% removed the original negative review. Cloud Monitor provides the perfect mechanism for seeing what is being said about a business on public Facebook pages, Twitter or YouTube posts; it allows agents to respond proactively – either by creating an Oracle RightNow incident or by using the same channel as the original post. This leaves step 8 – Measuring and Improving: How does a business know whether it’s doing the right thing? How does it know if its customers are happy? How does it know if its staff are being productive? How does it know if its staff are being effective? Cue Oracle RightNow Analytics – fully integrated across the entire platform – Service, Marketing and Sales – there are in excess of 800 standard reports. If this were not enough, a large proportion of the database has been made available via the administration console, allowing users without any prior database experience to write their own reports, format them and schedule them for e-mail delivery to a distribution list. It handles the complexities of table joins, and allows for the manipulation of data with ease. Oracle RightNow believes strongly in the customer owning their solution, and to provide the best foundation for success, Oracle University can give you the RightNow knowledge and skills you need. This is a selection of the courses offered: RightNow Customer Service Administration Rel 12.02 (3 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course familiarises users with the tasks and concepts needed to configure and maintain their system. RightNow Customer Portal Designer and Contact Center Experience Designer Administration Rel 12.02 (2 days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course introduces basic CP structure and how to make changes to the look, feel and behaviour of their self-service pages RightNow Analytics Rel 12.02 (2 days) Available as In Class, Live Virtual Class and Training On Demand (Release 11.11 is available as In Class and Live Virtual Class) This course equips users with the skills necessary to understand data supplied by standard reports and to create custom reports RightNow Integration and Customization For Developers Rel 12.02 (5-days) Available as In Class and Live Virtual Class (Release 11.11 is available as In Class, Live Virtual Class and Training On Demand) This course is for experienced web developers and offers an introduction to Add-In development using the Desktop Add-In Framework and introduces the core knowledge that developers need to begin integrating Oracle RightNow CX with other systems A full list of courses offered can be found on the Oracle University website. For more information and course dates please get in contact with your local Oracle University team. On top of the Service components, the suite also provides marketing tools, complex survey creation and tracking and sales functionality. I’m a fan of the application, and I think I’ve made that clear: It’s completely geared up to providing customers with support at point of need. It can be configured to meet even the most stringent of business requirements. Oracle RightNow is passionate about, and committed to, providing the best customer experience possible. Oracle RightNow CX is the application that makes it possible. About the Author: Sarah Anderson worked for RightNow for 4 years in both in both a consulting and training delivery capacity. She is now a Senior Instructor with Oracle University, delivering the following Oracle RightNow courses: RightNow Customer Service Administration RightNow Analytics RightNow Customer Portal Designer and Contact Center Experience Designer Administration RightNow Marketing and Feedback

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• Checker AI in visual basic not working [on hold]

  - by Eugene Galkine

  I am trying to a make checkers in visual basic with ai. I am using the minimax algorithm (or at least what I understand of it) and it works, except the ai is retarded and plays like it is trying to loose and I tried to switch around the min and the max but the results are IDENTICAL. I am pissed of and have been trying to fix it for over a week now, I would really appreciate it if someone could help me out here. I have 3 years experience of programming (in Java, only about of month of VB experience) and I always am able to solve all my errors on my own so I don't know why I can't get this to work. The program is not at all optimized or anything at this point and is over 1.2K lines long, so here is the entire vb project instead: https://www.dropbox.com/sh/evii0jendn93ir2/9fntwH2dNW I would really appreciate any help I could get.

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• Broadcom BCM4313 wireless slow and high-latency

  - by Florin Andrei

  Ubuntu 12.10 64 bit on a Dell Latitude E6330 laptop. Wireless is pretty slow. It gets connected quick enough, but then it acts like a dialup connection. My ssh sessions over WiFi are slow and laggy. Even browsing is slow, the pages are loading like it's 1998. This does not depend on the access point, it's the same both at home and at work. Other systems work fine on these access points. I had an older Dell laptop before, different WiFi hardware, and it was much faster over the same wireless access points. Is this a known issue with this hardware? If so, any solutions?

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• What are the relative merits for implementing an Erlang-style "Continuation" pattern in C#

  - by JoeGeeky

  What are the relative merits (or demerits) for implementing an Erlang-style "Continuation" pattern in C#. I'm working on a project that has a large number of Lowest priority threads and I'm wondering if my approach may be all wrong. It would seem there is a reasonable upper limit to the number of long-running threads that any one Process 'should' spawn. With that said, I'm not sure what would signal the tipping-point for too many thread or when alternate patterns such as "Continuation" would be more suitable. In this case, many of the threads do a small amount of work and then sleep until woken to go again (Ex. Heartbeat, purge caches, etc...). This continues for the life of the Process.

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• Software Architecture - From design to sucessful implementation

  - by user20358

  As the subject goes; once a software architect puts down the high level design and approach to a software that is to be developed from scratch, how does the team ensure that it is implemented successfully? To my mind the following things will need to be done Proper understanding of requirements Setting down coding practices and guidelines Regular code reviews to ensure the guidelines are being adhered to Revisiting the requirements phase and making necessary changes to design based on client inputs if there are any changes to requirements Proper documentation of what is being done in code Proper documentation of requirements and changes to them Last but not the least, implementing the design via object oriented code where appropriate Did I miss anything? Would love to hear any mistakes that you have learned from in your project experiences. What went wrong, what could have been done better. Thanks for taking the time..

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• Embracing Community

  - by Chris Williams

  I just put the finishing touches on another article for my Code Magazine column: Embracing Community. You won't see this one until around July, but it focuses on a subject near and dear to my heart: Code Camps! At the end of the article, I mention that I'm interested in hearing some of your war stories about community and what you do to be a part of it. I'll be talking to people at Tech Ed 2010 and Codestock, but I would also like to hear from some of you that read this blog. If you have an interesting story to share, drop me a line (via this blog) and tell me about it. You never know, it just might end up in my column.

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• InstantWild: Identify Animals From Around the World; Help Scientists

  - by Jason Fitzpatrick

  Web-based/iPhone: InstantWild is an iOS and web application that displays research cameras from around the world; help scientists by turning your eco-voyeurism into positive identification of endangered species. It’s a neat mashup of a fun application and legitimate research. There are hundreds of remote cameras set up around the world, designed to capture photographs of animals (especially endangered ones) in their native habitats. When you visit InstantWild (or load the app on your iPhone) you’re treated to pictures from all around the world. In the course of browsing those photos from around the world you can help out by tagging the animals in the photos to assist zoologists and other scientists in their research. Hit up the link below to check out the web-based version and even grab a copy for your phone. InstantWild [via Wired] Amazon’s New Kindle Fire Tablet: the How-To Geek Review HTG Explains: How Hackers Take Over Web Sites with SQL Injection / DDoS Use Your Android Phone to Comparison Shop: 4 Scanner Apps Reviewed

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• Google Chrome Won't Open

  - by Mike Strand

  When I try to open Google Chrome from the launcher, nothing seems to happen. (this is a new phenomenon, it used to work). I'm on Ubuntu 13.04. When I try to open via the terminal with either $ google-chrome $ google-chrome --incognito I get, ":FATAL:zygote_host_impl_linux.cc(138)] The SUID sandbox helper binary was found, but is not configured correctly. Rather than run without sandboxing I'm aborting now. You need to make sure that /opt/google/chrome/chrome-sandbox is owned by root and has mode 4755." Any help would be appreciated.

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• Getting Started with 2d Game Dev (C++): DirectX or OpenGL?

  - by Dfowj

  So, i'm a student looking to get my foot in the door of game development and im looking to do something 2D, maybe a tetris/space invaders/something-with-a-little-mouse-interaction clone. I pointed my searches in the direction of C++ and 2d and was eventually lead to DirectX/OpenGL Now as i understand it, all these packages will do for me is draw stuff on a screen. And thats all i really care about at this point. Sound isn't necessary. Input can be handled with stdlib probably. So, for a beginner trying to create a basic game in C++, would you recommend DirectX or OpenGL? Why? What are some key feature differences between the two? Which is more usable?

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• Calculating the position of an object with regards to current position using OpenGL like matrices

  - by spartan2417

  i have a 1st person camera that collides with walls, i also have a small sphere in front of my camera denoted by the camera position plus the distance ahead. I cannot get the postion of the sphere but i have the position of my camera. e.g. i need to find the position of the point or at the very least find away of calculating the position using the camera positions. code: static Float P_z = 0; P_z = -15; PushMatrix(); LoadMatrix(&Inv); Material(SCEGU_AMBIENT, 0x00000066); TranslateXYZ(0,0,P_z); ScaleXYZ(0.1f,0.1f,0.1f); pointer.Render(); PopMatrix(); where Inv is the camera positions (Inv.w.x,Inv.w.z), pointer is the sphere.

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