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JavaOne 2012 Sunday Strategy Keynote

- by Janice J. Heiss

At the Sunday Strategy Keynote, held at the Masonic Auditorium, Hasan Rizvi, EVP, Middleware and Java Development, stated that the theme for this year's JavaOne is: “Make the future Java”-- meaning that Java continues in its role as the most popular, complete, productive, secure, and innovative development platform. But it also means, he qualified, the process by which we make the future Java -- an open, transparent, collaborative, and community-driven evolution. "Many of you have bet your businesses and your careers on Java, and we have bet our business on Java," he said.Rizvi detailed the three factors they consider critical to the success of Java--technology innovation, community participation, and Oracle's leadership/stewardship. He offered a scorecard in these three realms over the past year--with OS X and Linux ARM support on Java SE, open sourcing of JavaFX by the end of the year, the release of Java Embedded Suite 7.0 middleware platform, and multiple releases on the Java EE side. The JCP process continues, with new JSR activity, and JUGs show a 25% increase in participation since last year. Oracle, meanwhile, continues its commitment to both technology and community development/outreach--with four regional JavaOne conferences last year in various part of the world, as well as the release of Java Magazine, with over 120,000 current subscribers. Georges Saab, VP Development, Java SE, next reviewed features of Java SE 7--the first major revision to the platform under Oracle's stewardship, which has included near-monthly update releases offering hundreds of fixes, performance enhancements, and new features. Saab indicated that developers, ISVs, and hosting providers have all been rapid adopters of the platform. He also noted that Oracle's entire Fusion middleware stack is supported on SE 7. The supported platforms for SE 7 has also increased--from Windows, Linux, and Solaris, to OS X, Linux ARM, and the emerging ARM micro-server market. "In the last year, we've added as many new platforms for Java, as were added in the previous decade," said Saab.Saab also explored the upcoming JDK 8 release--including Project Lambda, Project Nashorn (a modern implementation of JavaScript running on the JVM), and others. He noted that Nashorn functionality had already been used internally in NetBeans 7.3, and announced that they were planning to contribute the implementation to OpenJDK. Nandini Ramani, VP Development, Java Client, ME and Card, discussed the latest news pertaining to JavaFX 2.0--releases on Windows, OS X, and Linux, release of the FX Scene Builder tool, the JavaFX WebView component in NetBeans 7.3, and an OpenJFX project in OpenJDK. Nandini announced, as of Sunday, the availability for download of JavaFX on Linux ARM (developer preview), as well as Scene Builder on Linux. She noted that for next year's JDK 8 release, JavaFX will offer 3D, as well as third-party component integration. Avinder Brar, Senior Software Engineer, Navis, and Dierk König, Canoo Fellow, next took the stage and demonstrated all that JavaFX offers, with a feature-rich, animation-rich, real-time cargo management application that employs Canoo's just open-sourced Dolphin technology.Saab also explored Java SE 9 and beyond--Jigsaw modularity, Penrose Project for interoperability with OSGi, improved multi-tenancy for Java in the cloud, and Project Sumatra. Phil Rogers, HSA Foundation President and AMD Corporate Fellow, explored heterogeneous computing platforms that combine the CPU and the parallel processor of the GPU into a single piece of silicon and shared memory—a hardware technology driven by such advanced functionalities as HD video, face recognition, and cloud workloads. Project Sumatra is an OpenJDK project targeted at bringing Java to such heterogeneous platforms--with hardware and software experts working together to modify the JVM for these advanced applications and platforms.Ramani next discussed the latest with Java in the embedded space--"the Internet of things" and M2M--declaring this to be "the next IT revolution," with Java as the ideal technology for the ecosystem. Last week, Oracle released Java ME Embedded 3.2 (for micro-contollers and low-power devices), and Java Embedded Suite 7.0 (a middleware stack based on Java SE 7). Axel Hansmann, VP Strategy and Marketing, Cinterion, explored his company's use of Java in M2M, and their new release of EHS5, the world's smallest 3G-capable M2M module, running Java ME Embedded. Hansmaan explained that Java offers them the ability to create a "simple to use, scalable, coherent, end-to-end layer" for such diverse edge devices.Marc Brule, Chief Financial Office, Royal Canadian Mint, also explored the fascinating use-case of JavaCard in his country's MintChip e-cash technology--deployable on smartphones, USB device, computer, tablet, or cloud. In parting, Ramani encouraged developers to download the latest releases of Java Embedded, and try them out.Cameron Purdy, VP, Fusion Middleware Development and Java EE, summarized the latest developments and announcements in the Enterprise space--greater developer productivity in Java EE6 (with more on the way in EE 7), portability between platforms, vendors, and even cloud-to-cloud portability. The earliest version of the Java EE 7 SDK is now available for download--in GlassFish 4--with WebSocket support, better JSON support, and more. The final release is scheduled for April of 2013. Nicole Otto, Senior Director, Consumer Digital Technology, Nike, explored her company's Java technology driven enterprise ecosystem for all things sports, including the NikeFuel accelerometer wrist band. Looking beyond Java EE 7, Purdy mentioned NoSQL database functionality for EE 8, the concurrency utilities (possibly in EE 7), some of the Avatar projects in EE 7, some in EE 8, multi-tenancy for the cloud, supporting SaaS applications, and more.Rizvi ended by introducing Dr. Robert Ballard, oceanographer and National Geographic Explorer in Residence--part of Oracle's philanthropic relationship with the National Geographic Society to fund K-12 education around ocean science and conservation. Ballard is best known for having discovered the wreckage of the Titanic. He offered a fascinating video and overview of the cutting edge technology used in such deep-sea explorations, noting that in his early days, high-bandwidth exploration meant that you’d go down in a submarine and "stick your face up against the window." Now, it's a remotely operated, technology telepresence--"I think of my Hercules vehicle as my equivalent of a Na'vi. When I go beneath the sea, I actually send my spirit." Using high bandwidth satellite links, such amazing explorations can now occur via smartphone, laptop, or whatever platform. Ballard’s team regularly offers live feeds and programming out to schools and the world, spanning 188 countries--with embedding educators as part of the expeditions. It's technology at its finest, inspiring the next-generation of scientists and explorers!

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Physics System ignores collision in some rare cases

- by Gajoo

I've been developing a simple physics engine for my game. since the game physics is very simple I've decided to increase accuracy a little bit. Instead of formal integration methods like fourier or RK4, I'm directly computing the results after delta time "dt". based on the very first laws of physics : dx = 0.5 * a * dt^2 + v0 * dt dv = a * dt where a is acceleration and v0 is object's previous velocity. Also to handle collisions I've used a method which is somehow different from those I've seen so far. I'm detecting all the collision in the given time frame, stepping the world forward to the nearest collision, resolving it and again check for possible collisions. As I said the world consist of very simple objects, so I'm not loosing any performance due to multiple collision checking. First I'm checking if the ball collides with any walls around it (which is working perfectly) and then I'm checking if it collides with the edges of the walls (yellow points in the picture). the algorithm seems to work without any problem except some rare cases, in which the collision with points are ignored. I've tested everything and all the variables seem to be what they should but after leaving the system work for a minute or two the system the ball passes through one of those points. Here is collision portion of my code, hopefully one of you guys can give me a hint where to look for a potential bug! void PhysicalWorld::checkForPointCollision(Vec2 acceleration, PhysicsComponent& ball, Vec2& collisionNormal, float& collisionTime, Vec2 target) { // this function checks if there will be any collision between a circle and a point // ball contains informations about the circle (it's current velocity, position and radius) // collisionNormal is an output variable // collisionTime is also an output varialbe // target is the point I want to check for collisions Vec2 V = ball.mVelocity; Vec2 A = acceleration; Vec2 P = ball.mPosition - target; float wallWidth = mMap->getWallWidth() / (mMap->getWallWidth() + mMap->getHallWidth()) / 2; float r = ball.mRadius / (mMap->getWallWidth() + mMap->getHallWidth()); // r is ball radius scaled to match actual rendered object. if (A.any()) // todo : I need to first correctly solve the collisions in case there is no acceleration return; if (V.any()) // if object is not moving there will be no collisions! { float D = P.x * V.y - P.y * V.x; float Delta = r*r*V.length2() - D*D; if(Delta < eps) return; Delta = sqrt(Delta); float sgnvy = V.y > 0 ? 1: (V.y < 0?-1:0); Vec2 c1(( D*V.y+sgnvy*V.x*Delta) / V.length2(), (-D*V.x+fabs(V.y)*Delta) / V.length2()); Vec2 c2(( D*V.y-sgnvy*V.x*Delta) / V.length2(), (-D*V.x-fabs(V.y)*Delta) / V.length2()); float t1 = (c1.x - P.x) / V.x; float t2 = (c2.x - P.x) / V.x; if(t1 > eps && t1 <= collisionTime) { collisionTime = t1; collisionNormal = c1; } if(t2 > eps && t2 <= collisionTime) { collisionTime = t2; collisionNormal = c2; } } } // this function should step the world forward by dt. it doesn't check for collision of any two balls (components) // it just checks if there is a collision between the current component and 4 points forming a rectangle around it. void PhysicalWorld::step(float dt) { for (unsigned i=0;i<mObjects.size();i++) { PhysicsComponent &current = *mObjects[i]; Vec2 acceleration = current.mForces * current.mInvMass; float rt=dt; // stores how much more the world should advance while(rt > eps) { float collisionTime = rt; Vec2 collisionNormal = Vec2(0,0); float halfWallWidth = mMap->getWallWidth() / (mMap->getWallWidth() + mMap->getHallWidth()) / 2; // we check if there is any collision with any of those 4 points around the ball // if there is a collision both collisionNormal and collisionTime variables will change // after these functions collisionTime will be exactly the value of nearest collision (if any) // and if there was, collisionNormal will report in which direction the ball should return. checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2(floor(current.mPosition.x) + halfWallWidth,floor(current.mPosition.y) + halfWallWidth)); checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2(floor(current.mPosition.x) + halfWallWidth, ceil(current.mPosition.y) - halfWallWidth)); checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2( ceil(current.mPosition.x) - halfWallWidth,floor(current.mPosition.y) + halfWallWidth)); checkForPointCollision(acceleration,current,collisionNormal,collisionTime,Vec2( ceil(current.mPosition.x) - halfWallWidth, ceil(current.mPosition.y) - halfWallWidth)); // either if there is a collision or if there is not we step the forward since we are sure there will be no collision before collisionTime current.mPosition += collisionTime * (collisionTime * acceleration * 0.5 + current.mVelocity); current.mVelocity += collisionTime * acceleration; // if the ball collided with anything collisionNormal should be at least none zero in one of it's axis if (collisionNormal.any()) { collisionNormal *= Dot(collisionNormal, current.mVelocity) / collisionNormal.length2(); current.mVelocity -= 2 * collisionNormal; // simply reverse velocity along collision normal direction } rt -= collisionTime; } // reset all forces for current object so it'll be ready for later game event current.mForces.zero(); } }

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Thought Oracle Usability Advisory Board Was Stuffy? Wrong. Justification for Attending OUAB: ROI

- by ultan o'broin

Looking for reasons tell your boss why your organization needs to join the Oracle Usability Advisory Board or why you need approval to attend one of its meetings (see the requirements)? Try phrases such as "Continued Return on Investment (ROI)", "Increased Productivity" or "Happy Workers". With OUAB your participation is about realizing and sustaining ROI across the entire applications life-cycle from input to designs to implementation choices and integration, usage and performance and on measuring and improving the onboarding and support experience. If you think this is a boring meeting of middle-aged people sitting around moaning about customizing desktop forms and why the BlackBerry is here to stay, think again! How about this for a rich agenda, all designed to engage the audience in a thought-provoking and feedback-illiciting day of swirling interactions, contextual usage, global delivery, mobility, consumerizationm, gamification and tailoring your implementation to reflect real users doing real work in real environments. Foldable, rollable ereader devices provide a newspaper-like UK for electronic news. Or a way to wrap silicon chips, perhaps. Explored at the OUAB Europe Meeting (photograph from Terrace Restaurant in TVP. Nom.) At the 7 December 2012 OUAB Europe meeting in Oracle Thames Valley Park, UK, Oracle partners and customers stepped up to the mic and PPT decks with a range of facts and examples to astound any UX conference C-level sceptic. Over the course of the day we covered much ground, but it was all related in a contextual, flexibile, simplication, engagement way aout delivering results for business: that means solving problems. This means being about the user and their tasks and how to make design and technology transforms work into a productive activity that users and bean counters will be excited by. The sessions really gelled for me: 1. Mobile design patterns and the powerful propositions for customers and partners offered by using the design guidance with Oracle ADF Mobile. Customers' and partners' developers existing ADF developers are now productive, efficient ADF Mobile developers applying proven UX guidance using ADF Mobile components and other Oracle Fusion Middleware in the development toolkit. You can find the Mobile UX Design Patterns and Guidance on Building Mobile Apps on OTN. 2. Oracle Voice and Apps. How this medium offers so much potentual in the enterprise and offers a window in Fusion Apps cloud webservices, Oracle RightNow NLP and Nuance technology. Exciting stuff, demoed live on a mobile phone. Stay tuned for more features and modalities and how you can tailor your own apps experience. 3. Oracle RightNow Natural Language Processing (NLP) Virtual Assistant technology (Ella): how contextual intervention and learning from users sessions delivers a great personalized UX for users interacting with Ella, a fifth generation VA to solve problems and seek knowledge. 4. BYOD Keynote: A balanced keynote address contrasting Fujitsu's explaining of the conceprt, challenges, and trends and setting the expectation that BYOD must be embraced in a flexible way, with the resolute, crafted high security enterprise requirements that nuancing the BYOD concept and proposals with the realities of their world of water tight information and device sharing policies. Fascinating stuff, as well providing anecdotes to make us thing about out own DYOD Deployments. One size does not fit all. 5. Icon Cultural Surveys Results and Insights Arising: Ever wondered about the cultural appropriateness of icons used in software UIs and how these icons assessed for global use? Or considered that social media "Like" icons might be unacceptable hand gestures in culture or enterprise? Or do the old world icons like Save floppy disk icons still find acceptable? Well the survey results told you. Challenges must be tested, over time, and context of use is critical now, including external factors such as the internet and social media adoption. Indeed the fears about global rejection of the face and hand icons was not borne out, and some of the more anachronistic icons (checkbooks, microphones, real-to-real tape decks, 3.5" floppies for "save") have become accepted metaphors for current actions. More importantly the findings brought into focus the reason for OUAB - engage with and illicit feedback though working groups before we build anything. 6. EReaders and Oracle iBook: What is the uptake and trends of ereaders? And how about a demo of an iBook with enterprise apps content? Well received by the audience, the session included a live running poll of ereader usage. 7. Gamification Design Jam: Fun, hands on event for teams of Oracle staff, partners and customers, actually building gamified flows, a practice that can be applied right away by customers and partners. 8. UX Direct: A new offering of usability best practices, coming to an external website for you in 2013. FInd a real user, observe their tasks, design and approve, build and measure. Simple stuff to improve apps implications no end. 9. FUSE (an internal term only, basically Fusion Simplified Experience): demo of the new Face of Fusion Applications: inherently mobile, simple to use, social, personalizable and FAST, three great demos from the HCM, CRM and ICT world on how these UX designs can be used in different ways. So, a powerful breadth and depth of UX solutions and opporunities for customers and partners to engage with and explore how they can make their users happy and benefit their business reaping continued ROI from those apps investments. Find out more about the OUAB and how to get involved here ...

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Source Control and SQL Development – Part 3

- by Ajarn Mark Caldwell

In parts one and two of this series, I have been specifically focusing on the latest version of SQL Source Control by Red Gate Software. But I have been doing source-controlled SQL development for years, long before this product was available, and well before Microsoft came out with Database Projects for Visual Studio. “So, how does that work?” you may wonder. Well, let me share some of the details of how we do it where I work… The key to this approach is that everything is done via Transact-SQL script files; either natively written T-SQL, or generated. My preference is to write all my code by hand, which forces you to become better at your SQL syntax. But if you really prefer to use the Management Studio GUI to make database changes, you can still do that, and then you use the Generate Scripts feature of the GUI to produce T-SQL scripts afterwards, and store those in your source control system. You can generate scripts for things like stored procedures and views by right-clicking on the database in the Object Explorer, and Choosing Tasks, Generate Scripts (see figure 1 to the left). You can also do that for the CREATE scripts for tables, but that does not work when you have a table that is already in production, and you need to make just a simple change, such as adding a new column or index. In this case, you can use the GUI to make the table changes, and then instead of clicking the Save button, click the Generate Change Script button (). Then, once you have saved the change script, go ahead and execute it on your development database to actually make the change. I believe that it is important to actually execute the script rather than just click the Save button because this is your first test that your change script is working and you didn’t somehow lose a portion of the change. As you can imagine, all this generating of scripts can get tedious and tempting to skip entirely, so again, I would encourage you to just get in the habit of writing your own Transact-SQL code, and then it is just a matter of remembering to save your work, just like you are in the habit of saving changes to a Word or Excel document before you exit the program. So, now that you have all of these script files, what do you do with them? Well, we organize ours into folders labeled ChangeScripts, Functions, Views, and StoredProcedures, and those folders are loaded into our source control system. ChangeScripts contains all of the table and index changes, and anything else that is basically a one-time-only execution. Of course you want to write your scripts with qualifying logic so that if a script were accidentally run more than once in a database, it would not crash nor corrupt anything; but these scripts are really intended to be run only once in a database. Once you have your initial set of scripts loaded into source control, then making changes, such as altering a stored procedure becomes a simple matter of checking out your CREATE PROCEDURE* script, editing it in SSMS, saving the change, executing the script in order to effect the change in your database, and then checking the script back in to source control. Of course, this is where the lack of integration for source control systems within SSMS becomes an irritation, because this means that in addition to SSMS, I also have my source control client application running to do the check-out and check-in. And when you have 800+ procedures like we do, that can be quite tedious to locate the procedure I want to change in source control, check it out, then locate the script file in my working folder, open it in SSMS, do the change, save it, and the go back to source control to check in. Granted, it is not nearly as burdensome as, say, losing your source code and having to rebuild it from memory, or losing the audit trail that good source control systems provide. It is worth the effort, and this is how I have been doing development for the last several years. Remember that everything that the SQL Server Management Studio does in modifying your database can also be done in plain Transact-SQL code, and this is what you are storing. And now I have shown you how you can do it all without spending any extra money. You already have source control, or can get free, open-source source control systems (almost seems like an oxymoron, doesn’t it) and of course Management Studio is free with your SQL Server database engine software. So, whether you spend the money on tools to make it easier, or not, you now have no excuse for not using source control with your SQL development. * In our current model, the scripts for stored procedures and similar database objects are written with an IF EXISTS…DROP… at the top, followed by the CREATE PROCEDURE… section, and that followed by a section that assigns permissions. This allows me to run the same script regardless of whether the procedure previously existed in the database. If the script was only an ALTER PROCEDURE, then it would fail the first time that procedure was deployed to a database, unless you wrote other code to stub it if it did not exist. There are a few different ways you could organize your scripts for deployment, each with its own trade-offs, but I think it is absolutely critical that whichever way you organize things, you ensure that the same script is run throughout the deployment cycle, and do not allow customizations to creep in between TEST and PROD. If you do, then you have broken the integrity of your deployment process because what you deployed to PROD was not exactly the same as what was tested in TEST, so you effectively have now released untested code into PROD.

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MVVM - how to make creating viewmodels at runtime less painfull

- by Mr Happy

I apologize for the long question, it reads a bit as a rant, but I promise it's not! I've summarized my question(s) below In the MVC world, things are straightforward. The Model has state, the View shows the Model, and the Controller does stuff to/with the Model (basically), a controller has no state. To do stuff the Controller has some dependencies on web services, repository, the lot. When you instantiate a controller you care about supplying those dependencies, nothing else. When you execute an action (method on Controller), you use those dependencies to retrieve or update the Model or calling some other domain service. If there's any context, say like some user wants to see the details of a particular item, you pass the Id of that item as parameter to the Action. Nowhere in the Controller is there any reference to any state. So far so good. Enter MVVM. I love WPF, I love data binding. I love frameworks that make data binding to ViewModels even easier (using Caliburn Micro a.t.m.). I feel things are less straightforward in this world though. Let's do the exercise again: the Model has state, the View shows the ViewModel, and the ViewModel does stuff to/with the Model (basically), a ViewModel does have state! (to clarify; maybe it delegates all the properties to one or more Models, but that means it must have a reference to the model one way or another, which is state in itself) To do stuff the ViewModel has some dependencies on web services, repository, the lot. When you instantiate a ViewModel you care about supplying those dependencies, but also the state. And this, ladies and gentlemen, annoys me to no end. Whenever you need to instantiate a ProductDetailsViewModel from the ProductSearchViewModel (from which you called the ProductSearchWebService which in turn returned IEnumerable<ProductDTO>, everybody still with me?), you can do one of these things: call new ProductDetailsViewModel(productDTO, _shoppingCartWebService /* dependcy */);, this is bad, imagine 3 more dependencies, this means the ProductSearchViewModel needs to take on those dependencies as well. Also changing the constructor is painfull. call _myInjectedProductDetailsViewModelFactory.Create().Initialize(productDTO);, the factory is just a Func, they are easily generated by most IoC frameworks. I think this is bad because Init methods are a leaky abstraction. You also can't use the readonly keyword for fields that are set in the Init method. I'm sure there are a few more reasons. call _myInjectedProductDetailsViewModelAbstractFactory.Create(productDTO); So... this is the pattern (abstract factory) that is usually recommended for this type of problem. I though it was genious since it satisfies my craving for static typing, until I actually started using it. The amount of boilerplate code is I think too much (you know, apart from the ridiculous variable names I get use). For each ViewModel that needs runtime parameters you'll get two extra files (factory interface and implementation), and you need to type the non-runtime dependencies like 4 extra times. And each time the dependencies change, you get to change it in the factory as well. It feels like I don't even use an DI container anymore. (I think Castle Windsor has some kind of solution for this [with it's own drawbacks, correct me if I'm wrong]). do something with anonymous types or dictionary. I like my static typing. So, yeah. Mixing state and behavior in this way creates a problem which don't exist at all in MVC. And I feel like there currently isn't a really adequate solution for this problem. Now I'd like to observe some things: People actually use MVVM. So they either don't care about all of the above, or they have some brilliant other solution. I haven't found an indepth example of MVVM with WPF. For example, the NDDD-sample project immensely helped me understand some DDD concepts. I'd really like it if someone could point me in the direction of something similar for MVVM/WPF. Maybe I'm doing MVVM all wrong and I should turn my design upside down. Maybe I shouldn't have this problem at all. Well I know other people have asked the same question so I think I'm not the only one. To summarize Am I correct to conclude that having the ViewModel being an integration point for both state and behavior is the reason for some difficulties with the MVVM pattern as a whole? Is using the abstract factory pattern the only/best way to instantiate a ViewModel in a statically typed way? Is there something like an in depth reference implementation available? Is having a lot of ViewModels with both state/behavior a design smell?

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VirtualBox appliance for the Oracle Communications Service Delivery Platform (SDP) Products

- by chlander

It's been quite awhile since we last blogged. This blog is written by Leif Lourie, a Curriculum Developer for the Oracle Communications Service Delivery Platform (SDP) products. For the last 8 years, Leif has worked as a Curriculum Developer for many of the telecom-oriented products that Oracle offers. He has been working in the telecom industry for about 25 years and has also worked as a software developer, project manager, and solutions architect. He is currently working on courseware for an upcoming release for one of the Service Delivery Platform products. Thanks to Leif not only for this blog, but for making the VM described in the blog available. Cheryl Lander, Oracle Communications InfoDev Senior Director To be able to download, install and test a product within a day is many times very important for people that are doing the primary evaluation of a software product. If it takes longer, it will require a bigger effort, like a proof-of-concept project with many people involved. Of course, if the product is chosen for a more thorough test, it will probably happen anyway, but then maybe with focus on integration instead of product features. We have a long tradition of creating complex software that is easy to install and test and we have often been praised for the ease of getting our products up and running. One key for this has been that there has always been an installer for Windows, as well as for the production environments that usually are Unix and Linux. And, the windows installer has, in most cases, been released for developing and testing purposes. Lately, this has changed. Our products are very seldom released for the Windows platform, at all. And even the Linux versions are almost always released for 64-bit systems. This is creating problems for many of the people that want to try out our products, since few have access to a 64-bit Linux system of the right platform. Most of us are using a laptop with Windows or Mac OS. Some of us are using Linux or Solaris, but probably a non certified distribution for the product you want to test. My job, among other things, is to develop hands-on practices for our products. For me, it is crucial to have access to environments for installing and using our products. For this reason I have been using virtual machines for many years.I have a ready-made base system, with the necessary tools installed for all the products I create hands-on practices for. Whenever I start working on hands-on practices for a new product or a new version, I just copy the base system and start working with a clean slate. This saves me a lot of time! Now, I would like to start saving time for my favorite student: You! If you are using our products and regularly test new versions you might benefit from the virtual machine that is now available on Oracle Technology Network: The Virtual Machine for the Oracle Communications Service Delivery Platform (SDP) Products. This virtual machine contains an installation of the 64-bit version of Oracle Enterprise Linux, version 6. It also has Oracle Database Express Edition (XE), Oracle Java and Oracle Enterprise Pack for Eclipse installed. By using Oracle VM VirtualBox you may use Windows, OS X, Linux or Solaris on your laptop. VirtualBox can be installed on top of any of these platforms and give you the ability to run virtual machines in your laptop. After downloading and starting the virtual machine you will also need to download the installation files for the product you want to test; for example Oracle Communications Services Gatekeeper or Oracle Communications Online Mediation Controller. In some cases there are lessons and practices available for the products. The freely available courses are listed in Oracle Learning Library as a Collection of Oracle Communications Service Delivery Platform Courses. As time goes by, we will make this list collection bigger. Also, the goal is to update the virtual machine about one to two times per year. So you will always be able to get a well maintained virtual machine for the Service Delivery Platform products from us. We Value Your Feedback If you would like to suggest improvements or report issues on any of the product documentation, curriculum, or training produced by the Oracle Communications Information Development team, you can use these channels: Email [email protected]. Post a comment on this blog. Thanks for reading!

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Pace Layering Comes Alive

- by Tanu Sood

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Calibri","sans-serif"; mso-bidi-font-family:"Times New Roman";} Rick Beers is Senior Director of Product Management for Oracle Fusion Middleware. Prior to joining Oracle, Rick held a variety of executive operational positions at Corning, Inc. and Bausch & Lomb. With a professional background that includes senior management positions in manufacturing, supply chain and information technology, Rick brings a unique set of experiences to cover the impact that technology can have on business models, processes and organizations. Rick hosts the IT Leaders Editorial on a monthly basis. By now, readers of this column are quite familiar with Oracle AppAdvantage, a unified framework of middleware technologies, infrastructure and applications utilizing a pace layered approach to enterprise systems platforms. 1. Standardize and Consolidate core Enterprise Applications by removing invasive customizations, costly workarounds and the complexity that multiple instances creates. 2. Move business specific processes and applications to the Differentiate Layer, thus creating greater business agility with process extensions and best of breed applications managed by cross- application process orchestration. 3. The Innovate Layer contains all the business capabilities required for engagement, collaboration and intuitive decision making. This is the layer where innovation will occur, as people engage one another in a secure yet open and informed way. 4. Simplify IT by minimizing complexity, improving performance and lowering cost with secure, reliable and managed systems across the entire Enterprise. But what hasn’t been discussed is the pace layered architecture that Oracle AppAdvantage adopts. What is it, what are its origins and why is it relevant to enterprise scale applications and technologies? It’s actually a fascinating tale that spans the past 20 years and a basic understanding of it provides a wonderful context to what is evolving as the future of enterprise systems platforms. It all begins in 1994 with a book by noted architect Stewart Brand, of ’Whole Earth Catalog’ fame. In his 1994 book How Buildings Learn, Brand popularized the term ‘Shearing Layers’, arguing that any building is actually a hierarchy of pieces, each of which inherently changes at different rates. In 1997 he produced a 6 part BBC Series adapted from the book, in which Part 6 focuses on Shearing Layers. In this segment Brand begins to introduce the concept of ‘pace’. Brand further refined this idea in his subsequent book, The Clock of the Long Now, which began to link the concept of Shearing Layers to computing and introduced the term ‘pace layering’, where he proposes that: “An imperative emerges: an adaptive [system] has to allow slippage between the differently-paced systems … otherwise the slow systems block the flow of the quick ones and the quick ones tear up the slow ones with their constant change. Embedding the systems together may look efficient at first but over time it is the opposite and destructive as well.” In 2000, IBM architects Ian Simmonds and David Ing published a paper entitled A Shearing Layers Approach to Information Systems Development, which applied the concept of Shearing Layers to systems design and development. It argued that at the time systems were still too rigid; that they constrained organizations by their inability to adapt to changes. The findings in the Conclusions section are particularly striking: “Our starting motivation was that enterprises need to become more adaptive, and that an aspect of doing that is having adaptable computer systems. The challenge is then to optimize information systems development for change (high maintenance) rather than stability (low maintenance). Our response is to make it explicit within software engineering the notion of shearing layers, and explore it as the principle that systems should be built to be adaptable in response to the qualitatively different rates of change to which they will be subjected. This allows us to separate functions that should legitimately change relatively slowly and at significant cost from that which should be changeable often, quickly and cheaply.” The problem at the time of course was that this vision of adaptable systems was simply not possible within the confines of 1st generation ERP, which were conceived, designed and developed for standardization and compliance. It wasn’t until the maturity of open, standards based integration, and the middleware innovation that followed, that pace layering became an achievable goal. And Oracle is leading the way. Oracle’s AppAdvantage framework makes pace layering come alive by taking a strategic vision 20 years in the making and transforming it to a reality. It allows enterprises to retain and even optimize their existing ERP systems, while wrapping around those ERP systems three layers of capabilities that inherently adapt as needed, at a pace that’s optimal for the enterprise.

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Using Stored Procedures in SSIS

- by dataintegration

The SSIS Data Flow components: the source task and the destination task are the easiest way to transfer data in SSIS. Some data transactions do not fit this model, they are procedural tasks modeled as stored procedures. In this article we show how you can call stored procedures available in RSSBus ADO.NET Providers from SSIS. In this article we will use the CreateJob and the CreateBatch stored procedures available in RSSBus ADO.NET Provider for Salesforce, but the same steps can be used to call a stored procedure in any of our data providers. Step 1: Open Visual Studio and create a new Integration Services Project. Step 2: Add a new Data Flow Task to the Control Flow window. Step 3: Open the Data Flow Task and add a Script Component to the data flow pane. A dialog box will pop-up allowing you to select the Script Component Type: pick the source type as we will be outputting columns from our stored procedure. Step 4: Double click the Script Component to open the editor. Step 5: In the "Inputs and Outputs" settings, enter all the columns you want to output to the data flow. Ensure the correct data type has been set for each output. You can check the data type by selecting the output and then changing the "DataType" property from the property editor. In our example, we'll add the column JobID of type String. Step 6: Select the "Script" option in the left-hand pane and click the "Edit Script" button. This will open a new Visual Studio window with some boiler plate code in it. Step 7: In the CreateOutputRows() function you can add code that executes the stored procedures included with the Salesforce Component. In this example we will be using the CreateJob and CreateBatch stored procedures. You can find a list of the available stored procedures along with their inputs and outputs in the product help. //Configure the connection string to your credentials String connectionString = "Offline=False;user=myusername;password=mypassword;access token=mytoken;"; using (SalesforceConnection conn = new SalesforceConnection(connectionString)) { //Create the command to call the stored procedure CreateJob SalesforceCommand cmd = new SalesforceCommand("CreateJob", conn); cmd.CommandType = CommandType.StoredProcedure; cmd.Parameters.Add(new SalesforceParameter("ObjectName", "Contact")); cmd.Parameters.Add(new SalesforceParameter("Action", "insert")); //Execute CreateJob //CreateBatch requires JobID as input so we store this value for later SalesforceDataReader rdr = cmd.ExecuteReader(); String JobID = ""; while (rdr.Read()) { JobID = (String)rdr["JobID"]; } //Create the command for CreateBatch, for this example we are adding two new rows SalesforceCommand batCmd = new SalesforceCommand("CreateBatch", conn); batCmd.CommandType = CommandType.StoredProcedure; batCmd.Parameters.Add(new SalesforceParameter("JobID", JobID)); batCmd.Parameters.Add(new SalesforceParameter("Aggregate", "<Contact><Row><FirstName>Bill</FirstName>" + "<LastName>White</LastName></Row><Row><FirstName>Bob</FirstName><LastName>Black</LastName></Row></Contact>")); //Execute CreateBatch SalesforceDataReader batRdr = batCmd.ExecuteReader(); } Step 7b: If you had specified output columns earlier, you can now add data into them using the UserComponent Output0Buffer. For example, we had set an output column called JobID of type String so now we can set a value for it. We will modify the DataReader that contains the output of CreateJob like so:. while (rdr.Read()) { Output0Buffer.AddRow(); JobID = (String)rdr["JobID"]; Output0Buffer.JobID = JobID; } Step 8: Note: You will need to modify the connection string to include your credentials. Also ensure that the System.Data.RSSBus.Salesforce assembly is referenced and include the following using statements to the top of the class: using System.Data; using System.Data.RSSBus.Salesforce; Step 9: Once you are done editing your script, save it, and close the window. Click OK in the Script Transformation window to go back to the main pane. Step 10: If had any outputs from the Script Component you can use them in your data flow. For example we will use a Flat File Destination. Configure the Flat File Destination to output the results to a file, and you should see the JobId in the file. Step 11: Your project should be ready to run.

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Database Rebuild

- by Robert May

I promised I’d have a simpler mechanism for rebuilding the database. Below is a complete MSBuild targets file for rebuilding the database from scratch. I don’t know if I’ve explained the rational for this. The reason why you’d WANT to do this is so that each developer has a clean version of the database on their local machine. This also includes the continuous integration environment. Basically, you can do whatever you want to the database without fear, and in a minute or two, have a completely rebuilt database structure. DBDeploy (including the KTSC build task for dbdeploy) is used in this script to do change tracking on the database itself. The MSBuild ExtensionPack is used in this target file. You can get an MSBuild DBDeploy task here. There are two database scripts that you’ll see below. First is the task for creating an admin (dbo) user in the system. This script looks like the following: USE [master] GO If not Exists (select Name from sys.sql_logins where name = '$(User)') BEGIN CREATE LOGIN [$(User)] WITH PASSWORD=N'$(Password)', DEFAULT_DATABASE=[$(DatabaseName)], CHECK_EXPIRATION=OFF, CHECK_POLICY=OFF END GO EXEC master..sp_addsrvrolemember @loginame = N'$(User)', @rolename = N'sysadmin' GO USE [$(DatabaseName)] GO CREATE USER [$(User)] FOR LOGIN [$(User)] GO ALTER USER [$(User)] WITH DEFAULT_SCHEMA=[dbo] GO EXEC sp_addrolemember N'db_owner', N'$(User)' GO The second creates the changelog table. This script can also be found in the dbdeploy.net install\scripts directory. CREATE TABLE changelog ( change_number INTEGER NOT NULL, delta_set VARCHAR(10) NOT NULL, start_dt DATETIME NOT NULL, complete_dt DATETIME NULL, applied_by VARCHAR(100) NOT NULL, description VARCHAR(500) NOT NULL ) GO ALTER TABLE changelog ADD CONSTRAINT Pkchangelog PRIMARY KEY (change_number, delta_set) GO Finally, Here’s the targets file. <Projectxmlns="http://schemas.microsoft.com/developer/msbuild/2003" ToolsVersion="4.0" DefaultTargets="Update"> <PropertyGroup> <DatabaseName>TestDatabase</DatabaseName> <Server>localhost</Server> <ScriptDirectory>.\Scripts</ScriptDirectory> <RebuildDirectory>.\Rebuild</RebuildDirectory> <TestDataDirectory>.\TestData</TestDataDirectory> <DbDeploy>.\DBDeploy</DbDeploy> <User>TestUser</User> <Password>TestPassword</Password> <BCP>bcp</BCP> <BCPOptions>-S$(Server) -U$(User) -P$(Password) -N -E -k</BCPOptions> <OutputFileName>dbDeploy-output.sql</OutputFileName> <UndoFileName>dbDeploy-output-undo.sql</UndoFileName> <LastChangeToApply>99999</LastChangeToApply> </PropertyGroup> <ImportProject="$(MSBuildExtensionsPath)\ExtensionPack\4.0\MSBuild.ExtensionPack.tasks"/> <UsingTask TaskName="Ktsc.Build.DBDeploy" AssemblyFile="$(DbDeploy)\Ktsc.Build.dll"/> <ItemGroup> <VariableInclude="DatabaseName"> <Value>$(DatabaseName)</Value> </Variable> <VariableInclude="Server"> <Value>$(Server)</Value> </Variable> <VariableInclude="User"> <Value>$(User)</Value> </Variable> <VariableInclude="Password"> <Value>$(Password)</Value> </Variable> </ItemGroup> <TargetName="Rebuild">  <MSBuild.ExtensionPack.SqlServer.SqlCmd Variables="@(Variable)" Database="$(DatabaseName)" TaskAction="Execute" CommandLineQuery ="ALTER DATABASE $(DatabaseName) SET OFFLINE WITH ROLLBACK IMMEDIATE"/>  <MSBuild.ExtensionPack.Sql2008.DatabaseTaskAction="SetOnline" DatabaseItem="$(DatabaseName)"/>  <MSBuild.ExtensionPack.Sql2008.DatabaseTaskAction="Delete" DatabaseItem="$(DatabaseName)"/>  <MSBuild.ExtensionPack.Sql2008.DatabaseTaskAction="Create" DatabaseItem="$(DatabaseName)" Force="True"/>  <MSBuild.ExtensionPack.SqlServer.SqlCmd TaskAction="Execute" Server="(local)" Database="$(DatabaseName)" InputFiles="$(RebuildDirectory)\0002 Create Admin User.sql" Variables="@(Variable)" />  <MSBuild.ExtensionPack.SqlServer.SqlCmd TaskAction="Execute" Server="(local)" Database="$(DatabaseName)" LogOn="$(User)" Password="$(Password)" InputFiles="$(RebuildDirectory)\0003 Create Changelog.sql" Variables="@(Variable)" /> <CallTarget Targets="Update;ImportData"/> </Target> <TargetName="Update" DependsOnTargets="CreateUpdateScript"> <MSBuild.ExtensionPack.SqlServer.SqlCmd TaskAction="Execute" Server="(local)" Database="$(DatabaseName)" LogOn="$(User)" Password="$(Password)" InputFiles="$(OutputFileName)" Variables="@(Variable)" /> </Target> <TargetName="CreateUpdateScript"> <ktsc.Build.DBDeploy DbType="mssql" DbConnection="User=$(User);Password=$(Password);Data Source=$(Server);Initial Catalog=$(DatabaseName);" Dir="$(ScriptDirectory)" OutputFile="..\$(OutputFileName)" UndoOutputFile="..\$(UndoFileName)" LastChangeToApply="$(LastChangeToApply)"/> </Target> <TargetName="ImportData"> <ItemGroup> <TestData Include="$(TestDataDirectory)\*.dat"/> </ItemGroup> <ExecCommand="$(BCP) $(DatabaseName).dbo.%(TestData.Filename) in"%(TestData.Identity)"$(BCPOptions)"/> </Target> </Project> Technorati Tags: MSBuild

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Real Time BI in the Real World

- by tobin.gilman(at)oracle.com

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";} Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:"Times New Roman";} One of my favorite BI offerings from Oracle is a solution called Oracle Real Time Decisions. Whenever I mention this product in customer meetings, eyes light up. There are some fascinating examples of customers using it to up-sell, cross-sell, increase customer retention, and reduce risk in real time, with off the charts return on investment. I plan to share some of those stories in a future blog. In this post however, I want to share some far more common real time analytics use case scenarios that are being addressed with widely deployed Oracle BI and data integration technologies Not all real time BI applications require continuous learning, predictive modeling, and data mining. Many simply require the ability to integrate, aggregate, and access information that is current (typically within in few minutes or a few seconds). The use cases are infinite. A few I've seen: · Purchasing agents need to match demand against available inventory · Manufacturing planners need to monitor current parts and material against scheduled build plans · Airline agents need to match ticket demand against flight schedules, · Human resources managers need to track the status of global hiring requisitions against current headcount authorizations...you get the idea. One way of doing this is to run reports or federated queries directly against transactional systems. That approach can be viable if you only need to access simple data sets on rare occasions. High volume and complex queries can quickly bog down performance of mission critical transactional systems. There is an architecturally simple way of solving the problem, and it's being applied by real companies around the world to solve real needs in real time. Cbeyond is an Atlanta, GA based provider of voice, data and mobile business applications delivers. They deliver real time information to its call center agents as they are interacting with their customers. The data they need resides in production CRM and other transactional systems, but instead or reporting directly off the those systems, data is first moved to an operational data store (ODS). Rather than running data intensive, time consuming, and performance degrading batch ETL routines to populate the ODS, Cbeyond uses Oracle Golden Gate software to incrementally capture and move only the changed records from log files of the transactional systems every few minutes. There is no impact on transactional system performance, and the information needed by call center representatives is up to date. Oracle Business Intelligence software presents the information to services reps in a rich, visual, and highly interactive format. Avea is similar to Cbeyond. They are a telecommunications company who integrates billing and customer information in an ODS that is accessed by their call center agents in real time using Oracle Golden Gate and Oracle Business Intelligence. They've taken it a step further by using the ODS to feed a data warehouse. The operational data store provides the current information needed by call center agents during "in flight" customer interactions. The data warehouse is used for more sophisticated analysis of historical data. For maximum performance, both the ODS and data warehouse run on the Oracle Exadata Database Machine. These are practical illustrations of companies addressing real time reporting and analysis needs using established business intelligence/data warehousing methodologies and tools common to many IT departments. If real time BI could benefit your organization, you may be already be closer than you thought to having the pieces in place to solving the problem. Give us a shout if you are interested in learning more or if you have an interesting use or approach to real-time BI.

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Loosely Coupled Tabs in Java Editor

- by Geertjan

One of the NetBeans Platform 7.1 API enhancements is the @MultiViewElement.Registration annotation. That lets you add a new tab to any existing NetBeans editor. Really powerful since I didn't need to change the sources (or even look at the sources) of the Java editor to add the "Visualizer" tab to it, as shown below: Right now, the tab doesn't show anything, that will come in the next blog entry. The point here is to show how to set things up so that you have a new tab in the Java editor, without needing to touch any of the NetBeans IDE sources: And here's the code, take note of the annotation, which registers the JPanel for the "text/x-java" MIME type: import javax.swing.Action; import javax.swing.JComponent; import javax.swing.JPanel; import javax.swing.JToolBar; import org.netbeans.core.spi.multiview.CloseOperationState; import org.netbeans.core.spi.multiview.MultiViewElement; import org.netbeans.core.spi.multiview.MultiViewElementCallback; import org.openide.awt.UndoRedo; import org.openide.loaders.DataObject; import org.openide.util.Lookup; import org.openide.util.NbBundle; import org.openide.windows.TopComponent; @MultiViewElement.Registration(displayName = "#LBL_Visualizer", iconBase = "org/java/vis/icon.gif", mimeType = "text/x-java", persistenceType = TopComponent.PERSISTENCE_NEVER, preferredID = "JavaVisualizer", position = 3000) @NbBundle.Messages({ "LBL_Visualizer=Visualizer" }) public class JavaVisualizer extends JPanel implements MultiViewElement { private JToolBar toolbar = new JToolBar(); private DataObject obj; private MultiViewElementCallback mvec; public JavaVisualizer(Lookup lkp) { obj = lkp.lookup(DataObject.class); assert obj != null; } @Override public JComponent getVisualRepresentation() { return this; } @Override public JComponent getToolbarRepresentation() { return toolbar; } @Override public Action[] getActions() { return new Action[0]; } @Override public Lookup getLookup() { return obj.getLookup(); } @Override public void componentOpened() { } @Override public void componentClosed() { } @Override public void componentShowing() { } @Override public void componentHidden() { } @Override public void componentActivated() { } @Override public void componentDeactivated() { } @Override public UndoRedo getUndoRedo() { return UndoRedo.NONE; } @Override public void setMultiViewCallback(MultiViewElementCallback mvec) { this.mvec = mvec; } @Override public CloseOperationState canCloseElement() { return CloseOperationState.STATE_OK; } } It's a fair amount of code, but mostly pretty self-explanatory. The loosely coupled tabs are applicable to all NetBeans editors, not just the Java editor, which is why the "History" tab is now available to all editors throughout NetBeans IDE. In the next blog entry, you'll see the integration of the Visual Library into the panel I embedded in the Java editor.

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Mark Hurd on the Customer Revolution: Oracle's Top 10 Insights

- by Richard Lefebvre

Reprint of an article from Forbes Businesses that fail to focus on customer experience will hear a giant sucking sound from their vanishing profitability. Because in today’s dynamic global marketplace, consumers now hold the power in the buyer-seller equation, and sellers need to revamp their strategy for this new world order. The ability to relentlessly deliver connected, personalized and rewarding customer experiences is rapidly becoming one of the primary sources of competitive advantage in today’s dynamic global marketplace. And the inability or unwillingness to realize that the customer is a company’s most important asset will lead, inevitably, to decline and failure. Welcome to the lifecycle of customer experience, in which consumers explore, engage, shop, buy, ask, compare, complain, socialize, exchange, and more across multiple channels with the unconditional expectation that each of those interactions will be completed in an efficient and personalized manner however, wherever, and whenever the customer wants. While many niche companies are offering point solutions within that sprawling and complex spectrum of needs and requirements, businesses looking to deliver superb customer experiences are still left having to do multiple product evaluations, multiple contract negotiations, multiple test projects, multiple deployments, and–perhaps most annoying of all–multiple and never-ending integration projects to string together all those niche products from all those niche vendors. With its new suite of customer-experience solutions, Oracle believes it can help companies unravel these challenges and move at the speed of their customers, anticipating their needs and desires and creating enduring and profitable relationships. Those solutions span the full range of marketing, selling, commerce, service, listening/insights, and social and collaboration tools for employees. When Oracle launched its suite of Customer Experience solutions at a recent event in New York City, president Mark Hurd analyzed the customer experience revolution taking place and presented Oracle’s strategy for empowering companies to capitalize on this important market shift. From Hurd’s presentation and related materials, I’ve extracted a list of Hurd’s Top 10 Insights into the Customer Revolution. 1. Please Don’t Feed the Competitor’s Pipeline!After enduring a poor experience, 89% of consumers say they would immediately take their business to your competitor. (Except where noted, the source for these findings is the 2011 Customer Experience Impact (CEI) Report including a survey commissioned by RightNow (acquired by Oracle in March 2012) and conducted by Harris Interactive.) 2. The Addressable Market Is Massive. Only 1% of consumers say their expectations were always met by their actual experiences. 3. They’re Willing to Pay More! In return for a great experience, 86% of consumers say they’ll pay up to 25% more. 4. The Social Media Microphone Is Always Live. After suffering through a poor experience, more than 25% of consumers said they posted a negative comment on Twitter or Facebook or other social media sites. Conversely, of those consumers who got a response after complaining, 22% posted positive comments about the company. 5. The New Deal Is Never Done: Embrace the Entire Customer Lifecycle. An appropriately active and engaged relationship, says Hurd, extends across every step of the entire processs: need, research, select, purchase, receive, use, maintain, and recommend. 6. The 360-Degree Commitment. Customers want to do business with companies that actively and openly demonstrate the desire to establish strong and seamless connections across employees, the company, and the customer, says research firm Temkin Group in its report called “The CX Competencies.” 7. Understand the Emotional Drivers Behind Brand Love. What makes consumers fall in love with a brand? Among the top factors are friendly employees and customer reps (73%), easy access to information and support (55%), and personalized experiences, such as when companies know precisely what products or services customers have purchased in the past and what issues those customers have raised (36%). 8. The Importance of Immediate Action. You’ve got one week to respond–and then the opportunity’s lost. If your company needs more than a week to answer a prospect’s question or request, most of those prospects will terminate the relationship. 9. Want More Revenue, Less Churn, and More Referrals? Then improve the overall customer experience: Forrester’s research says that approach put an extra $900 million in the pockets of wireless service providers, $800 million for hotels, and $400 million for airlines. 10. The Formula for CX Success. Hurd says it includes three elegantly interlaced factors: Connected Engagement, to personalize the experience; Actionable Insight, to maximize the engagement; and Optimized Execution, to deliver on the promise of value. RECOMMENDED READING: The Top 10 Strategic CIO Issues For 2013 Wal-Mart, Amazon, eBay: Who’s the Speed King of Retail? Career Suicide and the CIO: 4 Deadly New Threats Memo to Marc Benioff: Social Is a Tool, Not an App

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Drive Online Engagement with Intuitive Portals and Websites

- by kellsey.ruppel

As more and more business is being conducted via online channels, engaging users and making them more productive and efficient though these online channels is becoming critical. These users could be customers, partners or employees and while the respective channels through which they interact might be different, these users do increasingly interact with your business through the Web, or mobile devices or now through various social mediums. Businesses need a user engagement strategy and solution that allows them to deliver targeted and personalized content and applications to users through the various online mediums and touch points. The customer experience today is made up of an ongoing set of interactions with organizations across many channels, online and offline. The Direct channel (including sales reps, email and mail) is an important point of contact, as is the Contact Center. Contact Centers rely on the phone as a means of interacting with customers, and also more now than ever, the Web as well. However, the online organization is often managed separately from the Contact Center organization within a business. In-store is an important channel for retailers, offering Point-of-Service for human interactions, and Kiosks which enable self-service. Kiosks are a Web-enabled touch point but in-store kiosks are often managed by the head of retail operations, rather than the online organization. And of course, the online channel, including customer interactions with an organization via digital means -- on the website, mobile websites, and social networking sites, has risen to paramount importance in recent years in the customer experience. Historically all of these channels have been managed separately. The result of all of this fragmentation is that the customer touch points with an organization are siloed. Their interactions online are not known and respected in their dealings in-store. Their calls to the contact center are not taken as input into what the website offers them when they arrive. Think of how many times you’ve fallen victim to this. Your experience with the company call center is different than the experience in-store. Your experience with the company website on your desktop computer is different than your experience on your iPad. I think you get the point. But the customer isn’t the only one we need to look at here, as employees and the IT organization have challenges as well when it comes to online engagement. There are many common tools and technologies that organizations have been using to try and engage users, whether it’s customers, employees or partners. Some have adopted different blog and wiki technologies (some hosted, some open source, sometimes embedded in platforms), to things like tagging, file sharing and content management, or composite applications for self-service applications and activity streams. Basically, there are so many different tools & technologies that each address different aspects of user engagement. Now, one of the challenges with this, is that if we look at each individual tool, typically just implementing for example a file sharing and basic collaboration solution, may meet the needs of the business user for one aspect of user engagement, but it may not be the best solution to engage with customers and partners, or it may not fit with IT standards such as integrating with their single sign on tools or their corporate website. Often, the scenario is that businesses are having to acquire multiple pieces and parts as well as build custom applications to meet their needs. Leaving customers and partners with a more fragmented way of interacting with the company. Every organization has some sort of enterprise balancing act between the needs of the business user and the needs and restrictions enforced by enterprise IT groups. As we’ve been discussing, we all know that the expectations for online engagement have changed since the days of the static, one-size fits all website. With these changes have come some very difficult organizational challenges as well. Today, as a business user, you want to engage with your customers, and your customers expect you to know who they are. They expect you to recall the details they’ve provided to you on your website, to your CSRs and to your sales people. They expect you to remember their purchases, their preferences and their problems. And they expect you to know who they are, equally well, across channels, including your web presence. This creates a host of challenges for today’s business users. Delivering targeted, relevant content online is now essential for converting prospects into customers and for engendering long term loyalty. Business users need the ability to leverage customer data from different sources to fuel their segmentation and targeting strategies and to easily set-up, manage and optimize online campaigns. Also critical, they need the ability to accomplish these things on-the-fly, at the speed of the marketplace, while making iterative improvements. These changing expectations put a host of demands on the IT organization as well. The web presence must be able to scale to support the delivery of personalized and targeted content to thousands of site visitors without sacrificing performance. And integration between systems becomes more important as well, as organizations strive to obtain one view of the customer culled from WCM data, CRM data and more. So then, how do you solve these challenges and meet the growing demands of your users? You need a solution that: Unifies every customer interaction across all channels Personalizes the products and content that interest the customer and to the device Delivers targeted promotions to the right customer Engages and improve employee productivity Provides self-service access to applications Includes embedded in-context social So how then do you achieve this level of online engagement, complete customer experience and engage your employees? The answer: Oracle WebCenter. If you want to learn how to get there, we encourage you to attend this webcast on Thursday Drive Online Engagement with Intuitive Portals and Websites, where we'll talk about how you are able to transform your portal experience and optimize online engagement -- making your portals more interactive and more engaging across multiple channels. Register today!

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Null Values And The T-SQL IN Operator

- by Jesse

I came across some unexpected behavior while troubleshooting a failing test the other day that took me long enough to figure out that I thought it was worth sharing here. I finally traced the failing test back to a SELECT statement in a stored procedure that was using the IN t-sql operator to exclude a certain set of values. Here’s a very simple example table to illustrate the issue: Customers CustomerId INT, NOT NULL, Primary Key CustomerName nvarchar(100) NOT NULL SalesRegionId INT NULL The ‘SalesRegionId’ column contains a number representing the sales region that the customer belongs to. This column is nullable because new customers get created all the time but assigning them to sales regions is a process that is handled by a regional manager on a periodic basis. For the purposes of this example, the Customers table currently has the following rows: CustomerId CustomerName SalesRegionId 1 Customer A 1 2 Customer B NULL 3 Customer C 4 4 Customer D 2 5 Customer E 3 How could we write a query against this table for all customers that are NOT in sales regions 2 or 4? You might try something like this: 1: SELECT 2: CustomerId, 3: CustomerName, 4: SalesRegionId 5: FROM Customers 6: WHERE SalesRegionId NOT IN (2,4) Will this work? In short, no; at least not in the way that you might expect. Here’s what this query will return given the example data we’re working with: CustomerId CustomerName SalesRegionId 1 Customer A 1 5 Customer E 5 I was expecting that this query would also return ‘Customer B’, since that customer has a NULL SalesRegionId. In my mind, having a customer with no sales region should be included in a set of customers that are not in sales regions 2 or 4.When I first started troubleshooting my issue I made note of the fact that this query should probably be re-written without the NOT IN clause, but I didn’t suspect that the NOT IN clause was actually the source of the issue. This particular query was only one minor piece in a much larger process that was being exercised via an automated integration test and I simply made a poor assumption that the NOT IN would work the way that I thought it should. So why doesn’t this work the way that I thought it should? From the MSDN documentation on the t-sql IN operator: If the value of test_expression is equal to any value returned by subquery or is equal to any expression from the comma-separated list, the result value is TRUE; otherwise, the result value is FALSE. Using NOT IN negates the subquery value or expression. The key phrase out of that quote is, “… is equal to any expression from the comma-separated list…”. The NULL SalesRegionId isn’t included in the NOT IN because of how NULL values are handled in equality comparisons. From the MSDN documentation on ANSI_NULLS: The SQL-92 standard requires that an equals (=) or not equal to (<>) comparison against a null value evaluates to FALSE. When SET ANSI_NULLS is ON, a SELECT statement using WHERE column_name = NULL returns zero rows even if there are null values in column_name. A SELECT statement using WHERE column_name <> NULL returns zero rows even if there are nonnull values in column_name. In fact, the MSDN documentation on the IN operator includes the following blurb about using NULL values in IN sub-queries or expressions that are used with the IN operator: Any null values returned by subquery or expression that are compared to test_expression using IN or NOT IN return UNKNOWN. Using null values in together with IN or NOT IN can produce unexpected results. If I were to include a ‘SET ANSI_NULLS OFF’ command right above my SELECT statement I would get ‘Customer B’ returned in the results, but that’s definitely not the right way to deal with this. We could re-write the query to explicitly include the NULL value in the WHERE clause: 1: SELECT 2: CustomerId, 3: CustomerName, 4: SalesRegionId 5: FROM Customers 6: WHERE (SalesRegionId NOT IN (2,4) OR SalesRegionId IS NULL) This query works and properly includes ‘Customer B’ in the results, but I ultimately opted to re-write the query using a LEFT OUTER JOIN against a table variable containing all of the values that I wanted to exclude because, in my case, there could potentially be several hundred values to be excluded. If we were to apply the same refactoring to our simple sales region example we’d end up with: 1: DECLARE @regionsToIgnore TABLE (IgnoredRegionId INT) 2: INSERT @regionsToIgnore values (2),(4) 3: 4: SELECT 5: c.CustomerId, 6: c.CustomerName, 7: c.SalesRegionId 8: FROM Customers c 9: LEFT OUTER JOIN @regionsToIgnore r ON r.IgnoredRegionId = c.SalesRegionId 10: WHERE r.IgnoredRegionId IS NULL By performing a LEFT OUTER JOIN from Customers to the @regionsToIgnore table variable we can simply exclude any rows where the IgnoredRegionId is null, as those represent customers that DO NOT appear in the ignored regions list. This approach will likely perform better if the number of sales regions to ignore gets very large and it also will correctly include any customers that do not yet have a sales region.

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Identity Globe Trotters (Sep Edition): The Social Customer

- by Tanu Sood

Welcome to the inaugural edition of our monthly series - Identity Globe Trotters. Starting today, the last Friday of every month, we will explore regional commentary on Identity Management. We will invite guest contributors from around the world to share their opinions and experiences around Identity Management and highlight regional nuances, specific drivers, solutions and more. Today's feature is contributed by Michael Krebs, Head of Business Development at esentri consulting GmbH, a (SOA) specialized Oracle Gold Partner based in Ettlingen, Germany. In his current role, Krebs is dealing with the latest developments in Enterprise Social Networking and the Integration of Social Media within business processes. By Michael Krebs The relevance of "easy sign-on" in the age of the "Social Customer" With the growth of Social Networks, the time people spend within those closed "eco-systems" is growing year by year. With social networks looking to integrate search engines, like Facebook announced some weeks ago, their relevance will continue to grow in contrast to the more conventional search engines. This is one of the reasons why social network accounts of the users are getting more and more like a virtual fingerprint. With the growing relevance of social networks the importance of a simple way for customers to get in touch with say, customer care or contract departments, will be crucial for sales processes in critical markets. Customers want to have one single point of contact and also an easy "login-method" with no dedicated usernames, passwords or proprietary accounts. The golden rule in the future social media driven markets will be: The lower the complexity of the initial contact, the better a company can profit from social networks. If you, for example, can generate a smart way of how an existing customer can use self-service portals, the cost in providing phone support can be lowered significantly. Recruiting and Hiring of "Digital Natives" Another particular example is "social" recruiting processes. The so called "digital natives" don´t want to type in their profile facts and CV´s in proprietary systems. Why not use the actual LinkedIn profile? In German speaking region, the market in the area of professional social networks is dominated by XING, the equivalent to LinkedIn. A few weeks back, this network also opened up their interfaces for integrating social sign-ons or the usage of profile data for recruiting-purposes. In the European (and especially the German) employment market, where the number of young candidates is shrinking because of the low birth rate in the region, it will become essential to use social-media supported hiring processes to find and on-board the rare talents. In fact, you will see traditional recruiting websites integrated with social hiring to attract the best talents in the market, where the pool of potential candidates has decreased dramatically over the years. Identity Management as a key factor in the Customer Experience process To create the biggest value for customers and also future employees, companies need to connect their HCM or CRM-systems with powerful Identity management solutions. With the highly efficient Oracle (social & mobile enabling) Identity Management solution, enterprises can combine easy sign on with secure connections to the backend infrastructure. This combination enables a "one-stop" service with personalized content for customers and talents. In addition, companies can collect valuable data for the enrichment of their CRM-data. The goal is to enrich the so called "Customer Experience" via all available customer channels and contact points. Those systems have already gained importance in the B2C-markets and will gradually spread out to B2B-channels in the near future. Conclusion: Central and "Social" Identity management is key to Customer Experience Management and Talent Management For a seamless delivery of "Customer Experience Management" and a modern way of recruiting the best talent, companies need to integrate Social Sign-on capabilities with modern CX - and Talent management infrastructure. This lowers the barrier for existing and future customers or employees to get in touch with sales, support or human resources. Identity management is the technology enabler and backbone for a modern Customer Experience Infrastructure. Oracle Identity management solutions provide the opportunity to secure Social Applications and connect them with modern CX-solutions. At the end, companies benefit from "best of breed" processes and solutions for enriching customer experience without compromising security. About esentri: esentri is a provider of enterprise social networking and brings the benefits of social network communication into business environments. As one key strength, esentri uses Oracle Identity Management solutions for delivering Social and Mobile access for Oracle’s CRM- and HCM-solutions. …..End Guest Post…. With new and enhanced features optimized to secure the new digital experience, the recently announced Oracle Identity Management 11g Release 2 enables organizations to securely embrace cloud, mobile and social infrastructures and reach new user communities to help further expand and develop their businesses. Additional Resources: Oracle Identity Management 11gR2 release Oracle Identity Management website Datasheet: Mobile and Social Access (pdf) IDM at OOW: Focus on Identity Management Facebook: OracleIDM Twitter: OracleIDM We look forward to your feedback on this post and welcome your suggestions for topics to cover in Identity Globe Trotters. Last Friday, every month!

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Loading XML file containing leading zeros with SSIS preserving the zeros

- by Compudicted

Visiting the MSDN SQL Server Integration Services Forum oftentimes I could see that people would pop up asking this question: “why I am not able to load an element from an XML file that contains zeros so the leading/trailing zeros would remain intact?”. I started to suspect that such a trivial and often-required operation perhaps is being misunderstood by the developer community. I would also like to add that the whole state of affairs surrounding the XML today is probably also going to be increasingly affected by a motion of people who dislike XML in general and many aspects of it as XSD and XSLT invoke a negative reaction at best. Nevertheless, XML is in wide use today and its importance as a bridge between diverse systems is ever increasing. Therefore, I deiced to write up an example of loading an arbitrary XML file that contains leading zeros in one of its elements using SSIS so the leading zeros would be preserved keeping in mind the goal on simplicity into a table in SQL Server database. To start off bring up your BIDS (running as admin) and add a new Data Flow Task (DFT). This DFT will serve as container to adding our XML processing elements (besides, the XML Source is not available anywhere else other than from within the DFT). Double-click your DFT and drag and drop the XMS Source component from the Tool Box’s Data Flow Sources. Now, let the fun begin! Being inspired by the upcoming Christmas I created a simple XML file with one set of data that contains an imaginary SSN number of Rudolph containing several leading zeros like 0000003. This file can be viewed here. To configure the XML Source of course it is quite intuitive to point it to our XML file, next what the XML source needs is either an embedded schema (XSD) or it can generate one for us. In lack of the one I opted to auto-generate it for me and I ended up with an XSD that looked like: <?xml version="1.0"?> <xs:schema attributeFormDefault="unqualified" elementFormDefault="qualified" xmlns:xs="http://www.w3.org/2001/XMLSchema"> <xs:element name="XMasEvent"> <xs:complexType> <xs:sequence> <xs:element minOccurs="0" name="CaseInfo"> <xs:complexType> <xs:sequence> <xs:element minOccurs="0" name="ID" type="xs:unsignedByte" /> <xs:element minOccurs="0" name="CreatedDate" type="xs:unsignedInt" /> <xs:element minOccurs="0" name="LastName" type="xs:string" /> <xs:element minOccurs="0" name="FirstName" type="xs:string" /> <xs:element minOccurs="0" name="SSN" type="xs:unsignedByte" /> <!-- Becomes string -- > <xs:element minOccurs="0" name="DOB" type="xs:unsignedInt" /> <xs:element minOccurs="0" name="Event" type="xs:string" /> <xs:element minOccurs="0" name="ClosedDate" /> </xs:sequence> </xs:complexType> </xs:element> </xs:sequence> </xs:complexType> </xs:element> </xs:schema> As an aside on the XML file: if your XML file does not contain the outer node (<XMasEvent>) then you may end up in a situation where you see just one field in the output. Now please note that the SSN element’s data type was chosen to be of unsignedByte (and this is for a reason). The reason is stemming from the fact all our figures in the element are digits, this is good, but this is not exactly what we need, because if we will attempt to load the data with this XSD then we are going to either get errors on the destination or most typically lose the leading zeros. So the next intuitive choice is to change the data type to string. Besides, if a SSIS package was already created based on this XSD and the data type change was done thereafter, one should re-set the metadata by right-clicking the XML Source and choosing “Advanced Editor” in which there is a refresh button at the bottom left which will do the trick. So far so good, we are ready to load our XML file, well actually yes, and no, in my experience typically some data conversion may be required. So depending on your data destination you may need to tweak the data types targeted. Let’s add a Data Conversion Task to our DFT. Your package should look like: To make the story short I only will cover the SSN field, so in my data source the target SQL Table has it as nchar(10) and we chose string in our XSD (yes, this is a big difference), under such circumstances the SSIS will complain. So will go and manipulate on the data type of SSN by making it Unicode String (DT_WSTR), World String per se. The conversion should look like: The peek at the Metadata: We are almost there, now all we need is to configure the destination. For simplicity I chose SQL Server Destination. The mapping is a breeze, F5 and I am able to insert my data into SQL Server now! Checking the zeros – they are all intact!

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Jersey 2 in GlassFish 4 - First Java EE 7 Implementation Now Integrated (TOTD #182)

- by arungupta

The JAX-RS 2.0 specification released their Early Draft 3 recently. One of my earlier blogs explained as the features were first introduced in the very first draft of the JAX-RS 2.0 specification. Last week was another milestone when the first Java EE 7 specification implementation was added to GlassFish 4 builds. Jakub blogged about Jersey 2 integration in GlassFish 4 builds. Most of the basic functionality is working but EJB, CDI, and Validation are still a TBD. Here is a simple Tip Of The Day (TOTD) sample to get you started with using that functionality. Create a Java EE 6-style Maven project mvn archetype:generate -DarchetypeGroupId=org.codehaus.mojo.archetypes -DarchetypeArtifactId=webapp-javaee6 -DgroupId=example -DartifactId=jersey2-helloworld -DarchetypeVersion=1.5 -DinteractiveMode=false Note, this is still a Java EE 6 archetype, at least for now. Open the project in NetBeans IDE as it makes it much easier to edit/add the files. Add the following <respositories> <repositories> <repository> <id>snapshot-repository.java.net</id> <name>Java.net Snapshot Repository for Maven</name> <url>https://maven.java.net/content/repositories/snapshots/</url> <layout>default</layout> </repository></repositories> Add the following <dependency>s <dependency> <groupId>junit</groupId> <artifactId>junit</artifactId> <version>4.10</version> <scope>test</scope></dependency><dependency> <groupId>javax.ws.rs</groupId> <artifactId>javax.ws.rs-api</artifactId> <version>2.0-m09</version> <scope>test</scope></dependency><dependency> <groupId>org.glassfish.jersey.core</groupId> <artifactId>jersey-client</artifactId> <version>2.0-m05</version> <scope>test</scope></dependency> The complete list of Maven coordinates for Jersey2 are available here. An up-to-date status of Jersey 2 can always be obtained from here. Here is a simple resource class: @Path("movies")public class MoviesResource { @GET @Path("list") public List<Movie> getMovies() { List<Movie> movies = new ArrayList<Movie>(); movies.add(new Movie("Million Dollar Baby", "Hillary Swank")); movies.add(new Movie("Toy Story", "Buzz Light Year")); movies.add(new Movie("Hunger Games", "Jennifer Lawrence")); return movies; }} This resource publishes a list of movies and is accessible at "movies/list" path with HTTP GET. The project is using the standard JAX-RS APIs. Of course, you need the trivial "Movie" and the "Application" class as well. They are available in the downloadable project anyway. Build the project mvn package And deploy to GlassFish 4.0 promoted build 43 (download, unzip, and start as "bin/asadmin start-domain") as asadmin deploy --force=true target/jersey2-helloworld.war Add a simple test case by right-clicking on the MoviesResource class, select "Tools", "Create Tests", and take defaults. Replace the function "testGetMovies" to @Testpublic void testGetMovies() { System.out.println("getMovies"); Client client = ClientFactory.newClient(); List<Movie> movieList = client.target("http://localhost:8080/jersey2-helloworld/webresources/movies/list") .request() .get(new GenericType<List<Movie>>() {}); assertEquals(3, movieList.size());} This test uses the newly defined JAX-RS 2 client APIs to access the RESTful resource. Run the test by giving the command "mvn test" and see the output as ------------------------------------------------------- T E S T S-------------------------------------------------------Running example.MoviesResourceTestgetMoviesTests run: 1, Failures: 0, Errors: 0, Skipped: 0, Time elapsed: 0.561 secResults :Tests run: 1, Failures: 0, Errors: 0, Skipped: 0 GlassFish 4 contains Jersey 2 as the JAX-RS implementation. If you want to use Jersey 1.1 functionality, then Martin's blog provide more details on that. All JAX-RS 1.x functionality will be supported using standard APIs anyway. This workaround is only required if Jersey 1.x functionality needs to be accessed. The complete source code explained in this project can be downloaded from here. Here are some pointers to follow JAX-RS 2 Specification Early Draft 3 Latest status on specification (jax-rs-spec.java.net) Latest JAX-RS 2.0 Javadocs Latest status on Jersey (Reference Implementation of JAX-RS 2 - jersey.java.net) Latest Jersey API Javadocs Latest GlassFish 4.0 Promoted Build Follow @gf_jersey Provide feedback on Jersey 2 to [email protected] and JAX-RS specification to [email protected].

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What Can We Learn About Software Security by Going to the Gym

- by Nick Harrison

There was a recent rash of car break-ins at the gym. Not an epidemic by any stretch, probably 4 or 5, but still... My gym used to allow you to hang your keys from a peg board at the front desk. This way you could come to the gym dressed to work out, lock your valuables in your car, and not have anything to worry about. Ignorance is bliss. The problem was that anyone who wanted to could go pick up your car keys, click the unlock button and find your car. Once there, they could rummage through your stuff and then walk back in and finish their workout as if nothing had happened. The people doing this were a little smatter then the average thief and would swipe some but not all of your cash leaving everything else in place. Most thieves would steal the whole car and be busted more quickly. The victims were unaware that anything had happened for several days. Fortunately, once the victims realized what had happened, the gym was still able to pull security tapes and find out who was misbehaving. All of the bad guys were busted, and everyone can now breathe a sigh of relieve. It is once again safe to go to the gym. Except there was still a fundamental problem. Putting your keys on a peg board by the front door is just asking for bad things to happen. One person got busted exploiting this security flaw. Others can still be exploiting it. In fact, others may well have been exploiting it and simply never got caught. How long would it take you to realize that $10 was missing from your wallet, if everything else was there? How would you even know when it went missing? Would you go to the front desk and even bother to ask them to review security tapes if you were only missing a small amount. Once highlighted, it is easy to see how commonly such vulnerability may have been exploited. So the gym did the very reasonable precaution of removing the peg board. To me the most shocking part of this story is the resulting uproar from gym members losing the convenient key peg. How dare they remove the trusted peg board? How can I work out now, I have to carry my keys from machine to machine? How can I enjoy my workout with this added inconvenience? This all happened a couple of weeks ago, and some people are still complaining. In light of the recent high profile hacking, there are a couple of parallels that can be drawn. Many web sites are riddled with vulnerabilities are crazy and easily exploitable as leaving your car keys by the front door while you work out. No one ever considered thanking the people who were swiping these keys for pointing out the vulnerability. Without a hesitation, they had their gym memberships revoked and are awaiting prosecution. The gym did recognize the vulnerability for what it is, and closed up that attack vector. What can we learn from this? Monitoring and logging will not prevent a crime but they will allow us to identify that a crime took place and may help track down who did it. Once we find a security weakness, we need to eliminate it. We may never identify and eliminate all security weaknesses, but we cannot allow well known vulnerabilities to persist in our system. In our case, we are not likely to meet resistance from end users. We are more likely to meet resistance from stake holders, product owners, keeper of schedules and budgets. We may meet resistance from integration partners, co workers, and third party vendors. Regardless of the source, we will see resistance, but the weakness needs to be dealt with. There is no need to glorify a cracker for bringing to light a security weakness. Regardless of their claimed motives, they are not heroes. There is also no point in wasting time defending weaknesses once they are identified. Deal with the weakness and move on. In may be embarrassing to find security weaknesses in our systems, but it is even more embarrassing to continue ignoring them. Even if it is unpopular, we need to seek out security weaknesses and eliminate them when we find them. http://www.sans.org has put together the Common Weakness Enumeration http://cwe.mitre.org/ which lists out common weaknesses. The site navigation takes a little getting used to, but there is a treasure trove here. Here is the detail page for SQL Injection. It clearly states how this can be exploited, in case anyone doubts that the weakness should be taken seriously, and more importantly how to mitigate the risk.

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Eloqua Experience 2013: Mystique, Modern Marketing and Masterful Engagement

- by Mike Stiles

The following is a guest post from Erick Mott, a social business leader at Oracle Eloqua. There’s a growing gap between 20th century marketing and a modern marketing way of doing business. I can’t think of a better example of modern marketing in action than what more than 2,000 people experienced in San Francisco at #EE13; customer-obsession, multichannel content, and real-time engagement all coming together at one extraordinary event. This was my first Eloqua Experience as a new Oracle Eloqua employee. In weeks prior, I heard about the mystique but didn’t know what to expect. What I’ve come to understand with more clarity is everything we do revolves around customer success, and we operate and educate at all times with these five tenets in mind: 1. Targeting: Really Know Your Buyer 2. Engagement: Create a 1:1 Relationship 3. Conversion: Visualize Guided Thinking 4. Analysis: Learn What’s Working 5. Marketing Technology: Enable and Extend the Cloud Product News from Eloqua Experience 2013 We made some announcements that John Stetic, VP of Products, Oracle Eloqua covers in this brief ‘Modern Marketing Minute’ video recorded after Wednesday’s keynote; summarized below, too: Oracle Eloqua AdFocus: While understanding the impact of a specific marketing channel was formerly relegated to marketers’ wish lists, the channels we now focus on are digital, social, and mobile. AdFocus gives marketers a single platform to dynamically create, manage and measure display ads alongside owned and earned media. AdFocus enables marketers to target only key accounts or prospects you want to reach with display ads, as well as provide creative content or personalized ad copy based on their persona and activities. Oracle Eloqua Profiler: The details of what we now know about customers have expanded into a universal customer profile, which can be used to create highly targeted segments. Marketers now can take data that’s not even stored in Eloqua to help targeted and score prospects for a complete, multichannel view of the customer. Profiler gives sales reps one, detailed view of the prospect to extend views beyond Oracle Eloqua asset activity (emails, forms, page views) to any external assets stored in Oracle Eloqua. Marketing Resource Management: New capabilities create more secure and controlled access to marketing resources and data. New integrations provide greater insight into campaign resources and management through a central marketing calendar and simplify resource management. Integrated Sales and Marketing Funnel: An integrated sales and marketing funnel view gives marketing and sales users, cross-functional teams, and executive management a consistent and clear view of pipeline performance. It also quickly provides users with historical metrics across different time spans and conditions. Eloqua AppCloud: More than 20 new AppCloud partners have been added to the community, which now includes 100+ apps. Eloqua AppCloud now provides modern marketers with an even broader range of marketing applications that help expand and enrich sales and marketing efforts; easily accessible in the Topliners Community. Social Capabilities: Recent integration between Oracle Eloqua and Oracle Social Relationship Management (SRM) deliver a comprehensive, scalable and integrated modern marketing solution. New capabilities include better tracking of social activities for a more complete customer profile. Engage Facebook custom audiences with AdFocus to deliver ads and meaningful experiences through trusted social networks. Biggest and Best Eloqua Experience. There’s a lot of talk in the industry about the Marketing Cloud. At Oracle Eloqua, we have been on a mission of delivering the most advanced and integrated modern marketing technology on the planet. It’s not just a concept but reality with proven execution, as seen first-hand this week in San Francisco. In this video, Kevin Akeroyd, SVP of Oracle Eloqua, provides some highlights of what made this year’s Eloqua Experience, exceptional, including Steve Woods’ presentation about the journey of modern marketers and Andrea Ward’s conversation with Vince Gilligan, creator of the Breaking Bad television series. The 2013 Markie Awards The Oracle Eloqua Marketing Cloud was best exemplified for me as 19 Markies were awarded to customers for their exceptional creativity and results as modern marketers. Wow, what a night to remember with so many committed and talented people working to create an extraordinary experience! To learn more about how to become a modern marketer, check out these resources. We look forward to seeing you next year at Eloqua Experience. More on Erick: 20 years experience at Oracle, Ektron, Sitecore, Lyris, Habeas, Nokia, creatorbase, Mark Monitor, Cisco Systems, GlobalFluency, Sun Microsystems, Philips NV, Elm Products and CBS TV. Patent holder with agency, Fortune 500, media, and startup company expertise. @mikestiles

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WMemoryProfiler is Released

- by Alois Kraus

What is it? WMemoryProfiler is a managed profiling Api to aid integration testing. This free library can get managed heap statistics and memory usage for your own process (remember testing) and other processes as well. The best thing is that it does work from .NET 2.0 up to .NET 4.5 in x86 and x64. To make it more interesting it can attach to any running .NET process. The reason why I do mention this is that commercial profilers do support this functionality only for their professional editions. An normally only since .NET 4.0 since the profiling API only since then does support attaching to a running process. This thing does differ in many aspects from “normal” profilers because while profiling yourself you can get all objects from all managed heaps back as an object array. If you ever wanted to change the state of an object which does only exist a method local in another thread you can get your hands on it now … Enough theory. Show me some code /// <summary> /// Show feature to not only get statisics out of a process but also the newly allocated /// instances since the last call to MarkCurrentObjects. /// GetNewObjects does return the newly allocated objects as object array /// </summary> static void InstanceTracking() { using (var dumper = new MemoryDumper()) // if you have problems use to see the debugger windows true,true)) { dumper.MarkCurrentObjects(); Allocate(); ILookup<Type, object> newObjects = dumper.GetNewObjects() .ToLookup( x => x.GetType() ); Console.WriteLine("New Strings:"); foreach (var newStr in newObjects[typeof(string)] ) { Console.WriteLine("Str: {0}", newStr); } } } … New Strings: Str: qqd Str: String data: Str: String data: 0 Str: String data: 1 … This is really hot stuff. Not only you can get heap statistics but you can directly examine the new objects and make queries upon them. When I do find more time I can reconstruct the object root graph from it from my own process. It this cool or what? You can also peek into the Finalization Queue to check if you did accidentally forget to dispose a whole bunch of objects … /// <summary> /// .NET 4.0 or above only. Get all finalizable objects which are ready for finalization and have no other object roots anymore. /// </summary> static void NotYetFinalizedObjects() { using (var dumper = new MemoryDumper()) { object[] finalizable = dumper.GetObjectsReadyForFinalization(); Console.WriteLine("Currently {0} objects of types {1} are ready for finalization. Consider disposing them before.", finalizable.Length, String.Join(",", finalizable.ToLookup( x=> x.GetType() ) .Select( x=> x.Key.Name)) ); } } How does it work? The W of WMemoryProfiler is a good hint. It does employ Windbg and SOS dll to do the heavy lifting and concentrates on an easy to use Api which does hide completely Windbg. If you do not want to see Windbg you will never see it. In my experience the most complex thing is actually to download Windbg from the Windows 8 Stanalone SDK. This is described in the Readme and the exception you are greeted with if it is missing in much greater detail. So I will not go into this here. What Next? Depending on the feedback I do get I can imagine some features which might be useful as well Calculate first order GC Roots from the actual object graph Identify global statics in Types in object graph Support read out of finalization queue of .NET 2.0 as well. Support Memory Dump analysis (again a feature only supported by commercial profilers in their professional editions if it is supported at all) Deserialize objects from a memory dump into a live process back (this would need some more investigation but it is doable) The last item needs some explanation. Why on earth would you want to do that? The basic idea is to store in your live process some logging/tracing data which can become quite big but since it is never written to it is very fast to generate. When your process crashes with a memory dump you could transfer this data structure back into a live viewer which can then nicely display your program state at the point it did crash. This is an advanced trouble shooting technique I have not seen anywhere yet but it could be quite useful. You can have here a look at the current feature list of WMemoryProfiler with some examples. How To Get Started? First I would download the released source package (it is tiny). And compile the complete project. Then you can compile the Example project (it has this name) and uncomment in the main method the scenario you want to check out. If you are greeted with an exception it is time to install the Windows 8 Standalone SDK which is described in great detail in the exception text. Thats it for the first round. I have seen something more limited in the Java world some years ago (now I cannot find the link anymore) but anyway. Now we have something much better.

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Taking the Plunge - or Dipping Your Toe - into the Fluffy IAM Cloud by Paul Dhanjal (Simeio Solutions)

- by Greg Jensen

In our last three posts, we’ve examined the revolution that’s occurring today in identity and access management (IAM). We looked at the business drivers behind the growth of cloud-based IAM, the shortcomings of the old, last-century IAM models, and the new opportunities that federation, identity hubs and other new cloud capabilities can provide by changing the way you interact with everyone who does business with you. In this, our final post in the series, we’ll cover the key things you, the enterprise architect, should keep in mind when considering moving IAM to the cloud. Invariably, what starts the consideration process is a burning business need: a compliance requirement, security vulnerability or belt-tightening edict. Many on the business side view IAM as the “silver bullet” – and for good reason. You can almost always devise a solution using some aspect of IAM. The most critical question to ask first when using IAM to address the business need is, simply: is my solution complete? Typically, “business” is not focused on the big picture. Understandably, they’re focused instead on the need at hand: Can we be HIPAA compliant in 6 months? Can we tighten our new hire, employee transfer and termination processes? What can we do to prevent another password breach? Can we reduce our service center costs by the end of next quarter? The business may not be focused on the complete set of services offered by IAM but rather a single aspect or two. But it is the job – indeed the duty – of the enterprise architect to ensure that all aspects are being met. It’s like remodeling a house but failing to consider the impact on the foundation, the furnace or the zoning or setback requirements. While the homeowners may not be thinking of such things, the architect, of course, must. At Simeio Solutions, the way we ensure that all aspects are being taken into account – to expose any gaps or weaknesses – is to assess our client’s IAM capabilities against a five-step maturity model ranging from “ad hoc” to “optimized.” The model we use is similar to Capability Maturity Model Integration (CMMI) developed by the Software Engineering Institute (SEI) at Carnegie Mellon University. It’s based upon some simple criteria, which can provide a visual representation of how well our clients fair when evaluated against four core categories: · Program Governance · Access Management (e.g., Single Sign-On) · Identity and Access Governance (e.g., Identity Intelligence) · Enterprise Security (e.g., DLP and SIEM) Often our clients believe they have a solution with all the bases covered, but the model exposes the gaps or weaknesses. The gaps are ideal opportunities for the cloud to enter into the conversation. The complete process is straightforward: 1. Look at the big picture, not just the immediate need – what is our roadmap and how does this solution fit? 2. Determine where you stand with respect to the four core areas – what are the gaps? 3. Decide how to cover the gaps – what role can the cloud play? Returning to our home remodeling analogy, at some point, if gaps or weaknesses are discovered when evaluating the complete impact of the proposed remodel – if the existing foundation wouldn’t support the new addition, for example – the owners need to decide if it’s time to move to a new house instead of trying to remodel the old one. However, with IAM it’s not an either-or proposition – i.e., either move to the cloud or fix the existing infrastructure. It’s possible to use new cloud technologies just to cover the gaps. Many of our clients start their migration to the cloud this way, dipping in their toe instead of taking the plunge all at once. Because our cloud services offering is based on the Oracle Identity and Access Management Suite, we can offer a tremendous amount of flexibility in this regard. The Oracle platform is not a collection of point solutions, but rather a complete, integrated, best-of-breed suite. Yet it’s not an all-or-nothing proposition. You can choose just the features and capabilities you need using a pay-as-you-go model, incrementally turning on and off services as needed. Better still, all the other capabilities are there, at the ready, whenever you need them. Spooling up these cloud-only services takes just a fraction of the time it would take a typical organization to deploy internally. SLAs in the cloud may be higher than on premise, too. And by using a suite of software that’s complete and integrated, you can dramatically lower cost and complexity. If your in-house solution cannot be migrated to the cloud, you might consider using hardware appliances such as Simeio’s Cloud Interceptor to extend your enterprise out into the network. You might also consider using Expert Managed Services. Cost is usually the key factor – not just development costs but also operational sustainment costs. Talent or resourcing issues often come into play when thinking about sustaining a program. Expert Managed Services such as those we offer at Simeio can address those concerns head on. In a cloud offering, identity and access services lend to the new paradigms described in my previous posts. Most importantly, it allows us all to focus on what we're meant to do – provide value, lower costs and increase security to our respective organizations. It’s that magic “silver bullet” that business knew you had all along. If you’d like to talk more, you can find us at simeiosolutions.com.

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Hybrid IT or Cloud Initiative – a Perfect Enterprise Architecture Maturation Opportunity

- by Ted McLaughlan

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:10.0pt; mso-para-margin-left:0in; line-height:115%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} All too often in the growth and maturation of Enterprise Architecture initiatives, the effort stalls or is delayed due to lack of “applied traction”. By this, I mean the EA activities - whether targeted towards compliance, risk mitigation or value opportunity propositions – may not be attached to measurable, active, visible projects that could advance and prove the value of EA. EA doesn’t work by itself, in a vacuum, without collaborative engagement and a means of proving usefulness. A critical vehicle to this proof is successful orchestration and use of assets and investment resources to meet a high-profile business objective – i.e. a successful project. More and more organizations are now exploring and considering some degree of IT outsourcing, buying and using external services and solutions to deliver their IT and business requirements – vs. building and operating in-house, in their own data centers. The rapid growth and success of “Cloud” services makes some decisions easier and some IT projects more successful, while dramatically lowering IT risks and enabling rapid growth. This is particularly true for “Software as a Service” (SaaS) applications, which essentially are complete web applications hosted and delivered over the Internet. Whether SaaS solutions – or any kind of cloud solution - are actually, ultimately the most cost-effective approach truly depends on the organization’s business and IT investment strategy. This leads us to Enterprise Architecture, the connectivity between business strategy and investment objectives, and the capabilities purchased or created to meet them. If an EA framework already exists, the approach to selecting a cloud-based solution and integrating it with internal IT systems (i.e. a “Hybrid IT” solution) is well-served by leveraging EA methods. If an EA framework doesn’t exist, or is simply not mature enough to address complex, integrated IT objectives – a hybrid IT/cloud initiative is the perfect project to advance and prove the value of EA. Why is this? For starters, the success of any complex IT integration project - spanning multiple systems, contracts and organizations, public and private – depends on active collaboration and coordination among the project stakeholders. For a hybrid IT initiative, inclusive of one or more cloud services providers, the IT services, business workflow and data governance challenges alone can be extremely complex, requiring many diverse layers of organizational expertise and authority. Establishing subject matter expertise, authorities and strategic guidance across all the disciplines involved in a hybrid-IT or hybrid-cloud system requires top-level, comprehensive experience and collaborative leadership. Tools and practices reflecting industry expertise and EA alignment can also be very helpful – such as Oracle’s “Cloud Candidate Selection Tool”. Using tools like this, and facilitating this critical collaboration by leading, organizing and coordinating the input and expertise into a shared, referenceable, reusable set of authority models and practices – this is where EA shines, and where Enterprise Architects can be most valuable. The “enterprise”, in this case, becomes something greater than the core organization – it includes internal systems, public cloud services, 3rd-party IT platforms and datacenters, distributed users and devices; a whole greater than the sum of its parts. Through facilitated project collaboration, leading to identification or creation of solid governance models and processes, a durable and useful Enterprise Architecture framework will usually emerge by itself, if not actually identified and managed as such. The transition from planning collaboration to actual coordination, where the program plan, schedule and resources become synchronized and aligned to other investments in the organization portfolio, is where EA methods and artifacts appear and become most useful. The actual scope and use of these artifacts, in the context of this project, can then set the stage for the most desirable, helpful and pragmatic form of the now-maturing EA framework and community of practice. Considering or starting a hybrid-IT or hybrid-cloud initiative? Running into some complex relationship challenges? This is the perfect time to take advantage of your new, growing or possibly latent Enterprise Architecture practice.

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Migrating R Scripts from Development to Production

- by Mark Hornick

Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 “How do I move my R scripts stored in one database instance to another? I have my development/test system and want to migrate to production.” Users of Oracle R Enterprise Embedded R Execution will often store their R scripts in the R Script Repository in Oracle Database, especially when using the ORE SQL API. From previous blog posts, you may recall that Embedded R Execution enables running R scripts managed by Oracle Database using both R and SQL interfaces. In ORE 1.3.1., the SQL API requires scripts to be stored in the database and referenced by name in SQL queries. The SQL API enables seamless integration with database-based applications and ease of production deployment. Loading R scripts in the repository Before talking about migration, we’ll first introduce how users store R scripts in Oracle Database. Users can add R scripts to the repository in R using the function ore.scriptCreate, or SQL using the function sys.rqScriptCreate. For the sample R script id <- 1:10 plot(1:100,rnorm(100),pch=21,bg="red",cex =2) data.frame(id=id, val=id / 100) users wrap this in a function and store it in the R Script Repository with a name. In R, this looks like ore.scriptCreate("RandomRedDots", function () { line-height: 115%; font-family: "Courier New";"> id <- 1:10 plot(1:100,rnorm(100),pch=21,bg="red",cex =2) data.frame(id=id, val=id / 100)) }) In SQL, this looks like begin sys.rqScriptCreate('RandomRedDots', 'function(){ id <- 1:10 plot(1:100,rnorm(100),pch=21,bg="red",cex =2) data.frame(id=id, val=id / 100) }'); end; / The R function ore.scriptDrop and SQL function sys.rqScriptDrop can be used to drop these scripts as well. Note that the system will give an error if the script name already exists. Accessing R scripts once they’ve been loaded If you’re not using a source code control system, it is possible that your R scripts can be misplaced or files modified, making what is stored in Oracle Database to only or best copy of your R code. If you’ve loaded your R scripts to the database, it is straightforward to access these scripts from the database table SYS.RQ_SCRIPTS. For example, select * from sys.rq_scripts where name='myScriptName'; From R, scripts in the repository can be loaded into the R client engine using a function similar to the following: ore.scriptLoad <- function(name) { query <- paste("select script from sys.rq_scripts where name='",name,"'",sep="") str.f <- OREbase:::.ore.dbGetQuery(query) assign(name,eval(parse(text = str.f)),pos=1) } ore.scriptLoad("myFunctionName") This function is also useful if you want to load an existing R script from the repository into another R script in the repository – think modular coding style. Just include this function in the body of the other function and load the named script. Migrating R scripts from one database instance to another To move a set of functions from one system to another, the following script loads the functions from one R script repository into the client R engine, then connects to the target database and creates the scripts there with the same names. scriptNames <- OREbase:::.ore.dbGetQuery("select name from sys.rq_scripts where name not like 'RQG$%' and name not like 'RQ$%'")$NAME for(s in scriptNames) { cat(s,"\n") ore.scriptLoad(s) } ore.disconnect() ore.connect("rquser","orcl","localhost","rquser") for(s in scriptNames) { cat(s,"\n") ore.scriptDrop(s) ore.scriptCreate(s,get(s)) } Best Practice When naming R scripts, keep in mind that the name can be up to 128 characters. As such, consider organizing scripts in a directory structure manner. For example, if an organization has multiple groups or applications sharing the same database and there are multiple components, use “/” to facilitate the function organization: line-height: 115%;">ore.scriptCreate("/org1/app1/component1/myFuntion1", myFunction1) ore.scriptCreate("/org1/app1/component1/myFuntion2", myFunction2) ore.scriptCreate("/org1/app2/component2/myFuntion2", myFunction2) ore.scriptCreate("/org2/app2/component1/myFuntion3", myFunction3) ore.scriptCreate("/org3/app2/component1/myFuntion4", myFunction4) Users can then query for all functions using the path prefix when looking up functions. /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

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Why Executives Need Enterprise Project Portfolio Management: 3 Key Considerations to Drive Value Across the Organization

- by Melissa Centurio Lopes

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} By: Guy Barlow, Oracle Primavera Industry Strategy Director Over the last few years there has been a tremendous shift – some would say tectonic in nature – that has brought project management to the forefront of executive attention. Many factors have been driving this growing awareness, most notably, the global financial crisis, heightened regulatory environments and a need to more effectively operationalize corporate strategy. Executives in India are no exception. In fact, given the phenomenal rate of progress of the country, top of mind for all executives (whether in finance, operations, IT, etc.) is the need to build capacity, ramp-up production and ensure that the right resources are in place to capture growth opportunities. This applies across all industries from asset-intensive – like oil & gas, utilities and mining – to traditional manufacturing and the public sector, including services-based sectors such as the financial, telecom and life sciences segments are also part of the mix. However, compounding matters is a complex, interplay between projects – big and small, complex and simple – as companies expand and grow both domestically and internationally. So, having a standardized, enterprise wide solution for project portfolio management is natural. Failing to do so is akin to having two ERP systems, one to manage “large” invoices and one to manage “small” invoices. It makes no sense and provides no enterprise wide visibility. Therefore, it is imperative for executives to understand the full range of their business commitments, the benefit to the company, current performance and associated course corrections if needed. Irrespective of industry and regardless of the use case (e.g., building a power plant, launching a new financial service or developing a new automobile) company leaders need to approach the value of enterprise project portfolio management via 3 critical areas: Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Cambria","serif";} 1. Greater Financial Discipline – Improve financial rigor and results through better governance and control is an imperative given today’s financial uncertainty and greater investment scrutiny. For example, as India plans a US$1 trillion investment in the country’s infrastructure how do companies ensure costs are managed? How do you control cash flow? Can you easily report this to stakeholders? 2. Improved Operational Excellence – Increase efficiency and reduce costs through robust collaboration and integration. Upwards of 66% of cost variances are driven by poor supplier collaboration. As you execute initiatives do you have visibility into the performance of your supply base? How are they integrated into the broader program plan? 3. Enhanced Risk Mitigation – Manage and react to uncertainty through improved transparency and contingency planning. What happens if you’re faced with a skills shortage? How do you plan and account for geo-political or weather related events? In summary, projects are not just the delivery of a product or service to a customer inside a predetermined schedule; they often form a contractual and even moral obligation to shareholders and stakeholders alike. Hence the intimate connection between executives and projects, with the latter providing executives with the platform to demonstrate that their organization has the capabilities and competencies needed to meet and, whenever possible, exceed their customer commitments. Effectively developing and operationalizing corporate strategy is the hallmark of successful executives and enterprise project and portfolio management allows them to achieve this goal. Article was first published for Manage India, an e-newsletter, PMI India.

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Content in Context: The right medicine for your business applications

- by Lance Shaw

For many of you, your companies have already invested in a number of applications that are critical to the way your business is run. HR, Payroll, Legal, Accounts Payable, and while they might need an upgrade in some cases, they are all there and handling the lifeblood of your business. But are they really running as efficiently as they could be? For many companies, the answer is no. The problem has to do with the important information caught up within documents and paper. It’s everywhere except where it truly needs to be – readily available right within the context of the application itself. When the right information cannot be easily found, business processes suffer significantly. The importance of this recently struck me when I recently went to meet my new doctor and get a routine physical. Walking into the office lobby, I couldn't help but notice rows and rows of manila folders in racks from floor to ceiling, filled with documents and sensitive, personal information about various patients like myself. As I looked at all that paper and all that history, two things immediately popped into my head. “How do they find anything?” and then the even more alarming, “So much for information security!” It sure looked to me like all those documents could be accessed by anyone with a key to the building. Now the truth is that the offices of many general practitioners look like this all over the United States and the world. But it had me thinking, is the same thing going on in just about any company around the world, involving a wide variety of important business processes? Probably so. Think about all the various processes going on in your company right now. Invoice payments are being processed through Accounts Payable, contracts are being reviewed by Procurement, and Human Resources is reviewing job candidate submissions and doing background checks. All of these processes and many more like them rely on access to forms and documents, whether they are paper or digital. Now consider that it is estimated that employee’s spend nearly 9 hours a week searching for information and not finding it. That is a lot of very well paid employees, spending more than one day per week not doing their regular job while they search for or re-create what already exists. Back in the doctor’s office, I saw this trend exemplified as well. First, I had to fill out a new patient form, even though my previous doctor had transferred my records over months previously. After filling out the form, I was later introduced to my new doctor who then interviewed me and asked me the exact same questions that I had answered on the form. I understand that there is value in the interview process and it was great to meet my new doctor, but this simple process could have been so much more efficient if the information already on file could have been brought directly together with the new patient information I had provided. Instead of having a highly paid medical professional re-enter the same information into the records database, the form I filled out could have been immediately scanned into the system, associated with my previous information, discrepancies identified, and the entire process streamlined significantly. We won’t solve the health records management issues that exist in the United States in this blog post, but this example illustrates how the automation of information capture and classification can eliminate a lot of repetitive and costly human entry and re-creation, even in a simple process like new patient on-boarding. In a similar fashion, by taking a fresh look at the various processes in place today in your organization, you can likely spot points along the way where automating the capture and access to the right information could be significantly improved. As you evaluate how content-process flows through your organization, take a look at how departments and regions share information between the applications they are using. Business applications are often implemented on an individual department basis to solve specific problems but a holistic approach to overall information management is not taken at the same time. The end result over the years is disparate applications with separate information repositories and in many cases these contain duplicate information, or worse, slightly different versions of the same information. This is where Oracle WebCenter Content comes into the story. More and more companies are realizing that they can significantly improve their existing application processes by automating the capture of paper, forms and other content. This makes the right information immediately accessible in the context of the business process and making the same information accessible across departmental systems which has helped many organizations realize significant cost savings. Here on the Oracle WebCenter team, one of our primary goals is to help customers find new ways to be more effective, more cost-efficient and manage information as effectively as possible. We have a series of three webcasts occurring over the next few weeks that are focused on the integration of enterprise content management within the context of business applications. We hope you will join us for one or all three and that you will find them informative. Click here to learn more about these sessions and to register for them. There are many aspects of information management to consider as you look at integrating content management within your business applications. We've barely scratched the surface here but look for upcoming blog posts where we will discuss more specifics on the value of delivering documents, forms and images directly within applications like Oracle E-Business Suite, PeopleSoft Enterprise, JD Edwards Enterprise One, Siebel CRM and many others. What do you think? Are your important business processes as healthy as they can be? Do you have any insights to share on the value of delivering content directly within critical business processes? Please post a comment and let us know the value you have realized, the lessons learned and what specific areas you are interested in.

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