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• 2 year cis degree and in school for computer science what can I do?

  - by chame1eon

  Hi I am 29 and have a recent 2 cis year degree from a community college , an A+ certification , and meager experience with web stuff ( Java , Javascript , php ) while in my 1 year help desk internship. In all the programming classes I was able to blow through the homework easily even while other students were panicking and dropping. I think I have managed to avoid the most atrocious noob/self taught mistakes ( spaghetti code etc) by just doing research before starting something and trying to keep good design in mind. Even so I'd have to make heavy use of references to crawl through even simple projects that would result in fully finished useful applications. I need a job now and I am tired of the slow pace of the classes and would love to get any kind of practical experience I could. The problem is that I am not sure what I should be trying to do. I have a very strong preference for application programming or at least anything light on design and preferably pretty low level. If I can't do that then anything technology related , for example help desk would be better than nothing. I live near Raleigh NC. Am I qualified for anything that could contribute to coding (C++ or Java ) experience or even web development though I don't really like it. Would web development experience help. If not is there anything I could read or do that could help? Is the help desk my only choice? If it is, are there any relatively quick certifications or anything similar that would help while I am waiting? Sorry about the long multi-part question. Thanks for reading.

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• Why most people change from being a contractor to full time at my companies, but not the other way around?

  - by ????

  I have seen most people changed from being a contractor to being a full time employee, but not the other way around. And that happened in startups that had maybe 20% chance of IPO or being acquired, and another that had maybe a 50% chance. As far as I know, the rate (even for a 3 year experience graphics designer, or a programmer), can be $75 to $80 an hour. While a programmer with 15 years of experience may get $120,000 per year. So, the programmer with 15 years of programming experience earns $10,000 per month. At the same time, the programmer with 3 year of experience or the graphics designer will get $14,000 per month ($80 x 22 days x 8 hours). I know I have to buy my own insurance, but I can't imagine buying those for $4,000 each month... maybe $200, $300 at most. I probably need to pay Social Security (FICA) both way (myself and as self-employed = $210 x 2), but still, each month there will be extra $3,000 of income. So is the above calculation correct? But most often, I do see contractors wanting or becoming full time, but not full time employees becoming a contractor. Does somebody know what the reason is?

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• Anyone have experience calling Rake from MSBuild for code gen and other benefits? How did it go? Wha

  - by Charlie Flowers

  While programming in C# using Visual Studio 2008, I often wish for "automatic" code generation. If possible, I'd like to achieve it by making my MSBuild solution file call out to Rake, which would call Ruby code for the code generation, having the resulting generated files automatically appear in my solution. Here's one business example (of many possible examples I could name) where this kind of automatic code generation would be helpful. In a recent project I had an interface with some properties that contained dollar amounts. I wanted a second interface and a third interface that had the same properties as the first interface, except they were "qualified" with a business unit name. Something like this: public interface IQuarterlyResults { double TotalRevenue { get; set; } double NetProfit { get; set; } } public interface IConsumerQuarterlyResults { double ConsumerTotalRevenue { get; set; } double ConsumerNetProfit { get; set; } } public interface ICorporateQuarterResults { double CorporateTotalRevenue { get; set; } double CorporateNetProfit { get; set; } } In this example, there is a "Consumer Business Unit" and a "Corporate Business Unit". Every property on IQuarterlyResults becomes a property called "Corporate" + [property name] on ICorporateQuarterlyResults, and likewise for IConsumerQuarterlyResults. Why make interfaces for these, rather than merely having an instance of IQuarterlyResults for Consumer and another instance for Corporate? Because, when working with the calculator object I was building, the user had to deal with 100's of properties, and it is much less confusing if he can deal with "fully qualified" property names such as "ConsumerNetProfit". But let's not get bogged down in this example. It is only an example and not the main question. The main question is this: I love using Ruby and ERB for code generation, and I love using Rake to manage dependencies between tasks. To solve the problem above, what I'd like to do is have MSBuild call out to Rake, and have Rake / Ruby read the list of properties on the "core" interface and then generate the code to make all the dependent interfaces and their properties. This would get triggered every time I do a build, because I'd put it into the MSBuild file for the VS.NET solution. Has anyone tried anything like this? How did it work out for you? What insights can you share about pros, cons, tips for success, etc.? Thanks!

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• Another Marketing Conference, part two – the afternoon

  - by Roger Hart

  In my previous post, I’ve covered the morning sessions at AMC2012. Here’s the rest of the write-up. I’ve skipped Charles Nixon’s session which was a blend of funky futurism and professional development advice, but you can see his slides here. I’ve also skipped the Google presentation, as it was a little thin on insight. 6 – Brand ambassadors: Getting universal buy in across the organisation, Vanessa Northam Slides are here This was the strongest enforcement of the idea that brand and campaign values need to be delivered throughout the organization if they’re going to work. Vanessa runs internal communications at e-on, and shared her experience of using internal comms to align an organization and thereby get the most out of a campaign. She views the purpose of internal comms as: “…to help leaders, to communicate the purpose and future of an organization, and support change.” This (and culture) primes front line staff, which creates customer experience and spreads brand. You ensure a whole organization knows what’s going on with both internal and external comms. If everybody is aligned and informed, if everybody can clearly articulate your brand and campaign goals, then you can turn everybody into an advocate. Alignment is a powerful tool for delivering a consistent experience and message. The pathological counter example is the one in which a marketing message goes out, which creates inbound customer contacts that front line contact staff haven’t been briefed to handle. The NatWest campaign was again mentioned in this context. The good example was e-on’s cheaper tariff campaign. Building a groundswell of internal excitement, and even running an internal launch meant everyone could contribute to a good customer experience. They found that meter readers were excited – not a group they’d considered as obvious in providing customer experience. But they were a group that has a lot of face-to-face contact with customers, and often were asked questions they may not have been briefed to answer. Being able to communicate a simple new message made it easier for them, and also let them become a sales and marketing asset to the organization. 7 – Goodbye Internet, Hello Outernet: the rise and rise of augmented reality, Matt Mills I wasn’t going to write this up, because it was essentially a sales demo for Aurasma. But the technology does merit some discussion. Basically, it replaces QR codes with visual recognition, and provides a simple-looking back end for attaching content. It’s quite sexy. But here’s my beef with it: QR codes had a clear visual language – when you saw one you knew what it was and what to do with it. They were clunky, but they had the “getting started” problem solved out of the box once you knew what you were looking at. However, they fail because QR code reading isn’t native to the platform. You needed an app, which meant you needed to know to download one. Consequentially, you can’t use QR codes with and ubiquity, or depend on them. This means marketers, content providers, etc, never pushed them, and they remained and awkward oddity, a minority sport. Aurasma half solves problem two, and re-introduces problem one, making it potentially half as useful as a QR code. It’s free, and you can apparently build it into your own apps. Add to that the likelihood of it becoming native to the platform if it takes off, and it may have legs. I guess we’ll see. 8 – We all need to code, Helen Mayor Great title – good point. If there was anybody in the room who didn’t at least know basic HTML, and if Helen’s presentation inspired them to learn, that’s fantastic. However, this was a half hour sales pitch for a basic coding training course. Beyond advocating coding skills it contained no useful content. Marketers may also like to consider some of these resources if they’re looking to learn code: Code Academy – free interactive tutorials Treehouse – learn web design, web dev, or app dev WebPlatform.org – tutorials and documentation for web tech  11 – Understanding our inner creativity, Margaret Boden This session was the most theoretical and probably least actionable of the day. It also held my attention utterly. Margaret spoke fluently, fascinatingly, without slides, on the subject of types of creativity and how they work. It was splendid. Yes, it raised a wry smile whenever she spoke of “the content of advertisements” and gave an example from 1970s TV ads, but even without the attempt to meet the conference’s theme this would have been thoroughly engaging. There are, Margaret suggested, three types of creativity: Combinatorial creativity The most common form, and consisting of synthesising ideas from existing and familiar concepts and tropes. Exploratory creativity Less common, this involves exploring the limits and quirks of a particular constraint or style. Transformational creativity This is uncommon, and arises from finding a way to do something that the existing rules would hold to be impossible. In essence, this involves breaking one of the constraints that exploratory creativity is composed from. Combinatorial creativity, she suggested, is particularly important for attaching favourable ideas to existing things. As such is it probably worth developing for marketing. Exploratory creativity may then come into play in something like developing and optimising an idea or campaign that now has momentum. Transformational creativity exists at the edges of this exploration. She suggested that products may often be transformational, but that marketing seemed unlikely to in her experience. This made me wonder about Listerine. Crucially, transformational creativity is characterised by there being some element of continuity with the strictures of previous thinking. Once it has happened, there may be  move from a revolutionary instance into an explored style. Again, from a marketing perspective, this seems to chime well with the thinking in Youngme Moon’s book: Different Talking about the birth of Modernism is visual art, Margaret pointed out that transformational creativity has historically risked a backlash, demanding what is essentially an education of the market. This is best accomplished by referring back to the continuities with the past in order to make the new familiar. Thoughts The afternoon is harder to sum up than the morning. It felt less concrete, and was troubled by a short run of poor presentations in the middle. Mainly, I found myself wrestling with the internal comms issue. It’s one of those things that seems astonishingly obvious in hindsight, but any campaign – particularly any large one – is doomed if the people involved can’t believe in it. We’ve run things here that haven’t gone so well, of course we have; who hasn’t? I’m not going to air any laundry, but people not being informed (much less aligned) feels like a common factor. It’s tough though. Managing and anticipating information needs across an organization of any size can’t be easy. Even the simple things like ensuring sales and support departments know what’s in a product release, and what messages go with it are easy to botch. The thing I like about framing this as a brand and campaign advocacy problem is that it makes it likely to get addressed. Better is always sexier than less-worse. Any technical communicator who’s ever felt crowded out by a content strategist or marketing copywriter  knows this – increasing revenue gets a seat at the table far more readily than reducing support costs, even if the financial impact is identical. So that’s it from AMC. The big thought-provokers were social buying behaviour and eliciting behaviour change, and the value of internal communications in ensuring successful campaigns and continuity of customer experience. I’ll be chewing over that for a while, and I’d definitely return next year.      

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• Building Great-Looking, Usable Apps: A two-day workshop applying Oracle’s best UX practices in ADF

  - by mvaughan

  By Misha Vaughan, Oracle Applications User ExperienceI have been with Oracle for more than 12 years. It is a company that has granted me extraordinary creative freedom to help deliver compelling experiences for customers.I am beyond proud to talk about one of the experiences we just took for a test drive. Recently, we delivered a first-of-its-kind, three-team collaboration, train-the-trainer event in Reading, U.K., on building great-looking, usable apps based on Oracle Fusion Applications -- using the ADF tool kit. A new kind of workshopKevin Li, Platform Product Director, asked the Oracle Applications User Experience VP, Jeremy Ashley, if the team had anything to help partners and customers build applications that looked like Fusion. He was receiving this request from European partners and customers.Some quick conversations ensued, and the idea for the workshop was born: We would conduct an experiment.  We would work with feedback from the key Platform Technology Solutions (PTS) trainers under Andre Pavanello, Director, Platform Technology Solutions, in Europe, Middle East, and Africa. We would partner with the ADF team lead by Grant Ronald, Director of Product Management, title> and leverage the Applications UX expertise in Ashley’s team.The goal: Create a pilot workshop that in two days would explain to an ADF developer how to leverage the next-generation user experience best-practices developed for Fusion Apps. Why? Customers who need integrations with Oracle Fusion Applications, who are looking for custom applications that need to co-exist with Fusion, or who quite simply want a next-generation design for a custom app, need their solutions to reflect the next-generation research and design.Building an event for an ADF developerThe biggest hurdle was figuring out where to start.  How far into user experience country do you take an ADF developer? How far into ADF do you need to go if you are a UX professional?After some time in the UX kitchen, the workshop recipe looked like this: Mix equal parts: Fusion user experience design principles and functional design patterns The art and science behind UX How to wireframe designs that you can build in Fusion How to translate those designs into an ADF application Ultan O’Broin, Director of Global User Experience, explaining the trouble ticket wireframe design exerciseLynn Munsinger, Senior Group Product Manager, explaining the follow-on trouble ticket ADF coding exercise For spice, add:•    Debra Lilley, Fujitsu and ACE director, showcasing some of the latest ADF design work in the new face of Fusion Applications •    Partner show-and-tell of example apps they have built with FMW and ADF that are dynamic, beautiful, and interactive.Debra Lilley, Oracle ACE Director and Fujitsu Fusion Champion on the new face of Fusion built with ADF and Fusion extensibility with composers as a window into “the possible”?The taste testThis first go-round of the workshop was aimed squarely at ADF developers and partners.  We were privileged to have participation and feedback from:•    Sten Vesterli, Scott/Tiger S. A., Denmark•    John Sim, Fishbowl Solutions, UK•    Josef Huber, Primus Delphi Group, Munich•    Thaddaus Weindl, Primus Delphi, Group , Munich•    Praveen Pillalamarri, EiS Technologies, Bangalore•    Balaji Kamepalli, EiS Technologies, Bangalore•    Plinio Arbizu, Services & Processes Solutions S. A., Mexico•    Yannick Ongena, infoMENTUM, UK•    Jakub Ciszek, infoMENTUM, UK•    Mauro Flores, infoMENTUM, UK•    Matteo Formica, infoMENTUM, UKRichard Bingham, Oracle, Mauro Flores and Matteo Formica, infoMENTUMWhy is this so exciting?  Oracle has invested heavily in the research and development of the Oracle Fusion Applications user experience. This investment has been and continues to be applied across the product lines. Now, we finally get to teach customers and partners how to take advantage of this investment for custom solutions.This event was a pilot to test-drive the content, as well as a train-the-trainer event that our EMEA colleagues will be using with partners who want to build with Fusion Apps design patterns.What did attendees think?"I liked most the science stuff, like eye-tracking, design patterns and best-practice (color, contrast),” Josef Huber said. “It was a very good introduction to UI design, and most developers and project managers are very bad in that.  So this course would be good for all developers and even project managers." Team Anonymous: John Sim, Fishbowl Solutions, Flavius Sana, Oracle, Josef Huber, infoMENTUM, Mireille Duroussaud, Oracle. Winners of the wireframing design exercise.  Sten Vesterli, of Scott/Tiger, said he attended to learn techniques he could use in his own projects. He wants to ensure that his applications better meet the needs of his users, and he said sessions during the workshop on user interface design and wireframing were most useful to him.  “Go to this event to learn the art and science of good user interfaces from people who really know how to do it,” he said.Sten Vesterli, Scott/Tiger, Angelo Santagata, Oracle Plinio Arbizu said the workshop fulfilled his goals, thanks to the recommendations given in how to design user interfaces to facilitate the adoption of applications among the final users. “The workshop combined these recommendations with an exercise that improved the technical comprehension, permitting the usage of JDeveloper to set forth our solutions,” he said. He added: “The first session that I really enjoyed was the five Fusion design principles. It was incredible to discover how these simple principles were included in an inherit manner in Fusion Applications, and I had been using many of them applying only ADF components.  Another topic that I enjoyed a lot was the eight recommendations about the visual design of UIs. The issues that were raised in that lesson are unknown to the developers and of great value to achieve an attractive presentation layer to the end users.  Participate in this workshop, and include these usability features in your projects and in this manner not only to facilitate and improve the user productivity, but also to distinguish you as a professional who takes advantage fully of the functionalities offered by Oracle technology. Praveen Pillalamarri came to the workshop to learn about the difficulties faced in UI and UX development, and how this can be resolved with the help of ADF.  He also appreciated the opportunity to talk with other individuals who came to the workshop. Pillalmarri said, “The way we looked at things in terms of work and projects were sharpened.  UI and UX design knowledge shared by you was quite interesting, especially the minute things which we ignored in the UI or UX design.” Plinio Arbizu, Services & Processes Solutions S. A., Richard Bingham, Oracle, Balaji Kamepalli, & Praveen Pillalamarri, EiS TechnologiesReady to spread the wordIn EMEA, Oracle customers and partners have access to three world-class trainers via Platform Technology Solutions: Mireille Duroussaud, Flavius Sana, and Angelo Santagata. Contact Andre Pavanello if you like to experience this workshop firsthand, or you have customers or partners who would benefit from the training.We are looking to bring the event to the U.S. in spring 2013. If you have interest in this kind of a workshop, leave a comment below. For those who want to follow the action, join the ADF Enterprise Methodology Group run by Oracle’s Chris Muir. Ask questions and continue with the conversation in this forum, or check blogs.oracle.com/usableapps for topics emerging from the workshop.

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• Community Conversation

  - by ultan o'broin

  Applications User Experience members (Erika Webb, Laurie Pattison, and I) attended the User Assistance Europe Conference in Stockholm, Sweden. We were impressed with the thought leadership and practical application of ideas in Anne Gentle's keynote address "Social Web Strategies for Documentation". After the conference, we spoke with Anne to explore the ideas further. Applications User Experience Senior Director Laurie Pattison (left) with Anne Gentle at the User Assistance Europe Conference In Anne's book called Conversation and Community: The Social Web for Documentation, she explains how user assistance is undergoing a seismic shift. The direction is away from the old print manuals and online help concept towards a web-based, user community-driven solution using social media tools. User experience professionals now have a vast range of such tools to start and nurture this "conversation": blogs, wikis, forums, social networking sites, microblogging systems, image and video sharing sites, virtual worlds, podcasts, instant messaging, mashups, and so on. That user communities are a rich source of user assistance is not a surprise, but the extent of available assistance is. For example, we know from the Consortium for Service Innovation that there has been an 'explosion' of user-generated content on the web. User-initiated community conversations provide as much as 30 times the number of official help desk solutions for consortium members! The growing reliance on user community solutions is clearly a user experience issue. Anne says that user assistance as conversation "means getting closer to users and helping them perform well. User-centered design has been touted as one of the most important ideas developed in the last 20 years of workplace writing. Now writers can take the idea of user-centered design a step further by starting conversations with users and enabling user assistance in interactions." Some of Anne's favorite examples of this paradigm shift from the world of traditional documentation to community conversation include: * Writer Bob Bringhurst's blog about Adobe InDesign and InCopy products and Adobe's community help * The Microsoft Development Network Community Center * ·The former Sun (now Oracle) OpenDS wiki, NetBeans Ruby and other community approaches to engage diverse audiences using screencasts, wikis, and blogs. * Cisco's customer support wiki, EMC's community, as well as Symantec and Intuit's approaches * The efforts of Ubuntu, Mozilla, and the FLOSS community generally Adobe Writer Bob Bringhurst's Blog Oracle is not without a user community conversation too. Besides the community discussions and blogs around documentation offerings, we have the My Oracle Support Community forums, Oracle Technology Network (OTN) communities, wiki, blogs, and so on. We have the great work done by our user groups and customer councils. Employees like David Haimes are reaching out, and enthusiastic non-employee gurus like Chet Justice (OracleNerd), Floyd Teter and Eddie Awad provide great "how-to" information too. But what does this paradigm shift mean for existing technical writers as users turn away from the traditional printable PDF manual deliverables? We asked Anne after the conference. The writer role becomes one of conversation initiator or enabler. The role evolves, along with the process, as the users define their concept of user assistance and terms of engagement with the product instead of having it pre-determined. It is largely a case now of "inventing the job while you're doing it, instead of being hired for it" Anne said. There is less emphasis on formal titles. Anne mentions that her own title "Content Stacker" at OpenStack; others use titles such as "Content Curator" or "Community Lead". However, the role remains one essentially about communications, "but of a new type--interacting with users, moderating, curating content, instead of sitting down to write a manual from start to finish." Clearly then, this role is open to more than professional technical writers. Product managers who write blogs, developers who moderate forums, support professionals who update wikis, rock star programmers with a penchant for YouTube are ideal. Anyone with the product knowledge, empathy for the user, and flair for relationships on the social web can join in. Some even perform these roles already but do not realize it. Anne feels the technical communicator space will move from hiring new community conversation professionals (who are already active in the space through blogging, tweets, wikis, and so on) to retraining some existing writers over time. Our own research reveals that the established proponents of community user assistance even set employee performance objectives for internal content curators about the amount of community content delivered by people outside the organization! To take advantage of the conversations on the web as user assistance, enterprises must first establish where on the spectrum their community lies. "What is the line between community willingness to contribute and the enterprise objectives?" Anne asked. "The relationship with users must be managed and also measured." Anne believes that the process can start with a "just do it" approach. Begin by reaching out to existing user groups, individual bloggers and tweeters, forum posters, early adopter program participants, conference attendees, customer advisory board members, and so on. Use analytical tools to measure the level of conversation about your products and services to show a return on investment (ROI), winning management support. Anne emphasized that success with the community model is dependent on lowering the technical and motivational barriers so that users can readily contribute to the conversation. Simple tools must be provided, and guidelines, if any, must be straightforward but not mandatory. The conversational approach is one where traditional style and branding guides do not necessarily apply. Tools and infrastructure help users to create content easily, to search and find the information online, read it, rate it, translate it, and participate further in the content's evolution. Recognizing contributors by using ratings on forums, giving out Twitter kudos, conference invitations, visits to headquarters, free products, preview releases, and so on, also encourages the adoption of the conversation model. The move to conversation as user assistance is not free, but there is a business ROI. The conversational model means that customer service is enhanced, as user experience moves from a functional to a valued, emotional level. Studies show a positive correlation between loyalty and financial performance (Consortium for Service Innovation, 2010), and as customer experience and loyalty become key differentiators, user experience professionals cannot explore the model's possibilities. The digital universe (measured at 1.2 million petabytes in 2010) is doubling every 12 to 18 months, and 70 percent of that universe consists of user-generated content (IDC, 2010). Conversation as user assistance cannot be ignored but must be embraced. It is a time to manage for abundance, not scarcity. Besides, the conversation approach certainly sounds more interesting, rewarding, and fun than the traditional model! I would like to thank Anne for her time and thoughts, and recommend that all user assistance professionals read her book. You can follow Anne on Twitter at: http://www.twitter.com/annegentle. Oracle's Acrolinx IQ deployment was used to author this article.

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• Partner Blog Series: PwC Perspectives - Looking at R2 for Customer Organizations

  - by Tanu Sood

  Welcome to the first of our partner blog series. November Mondays are all about PricewaterhouseCoopers' perespective on Identity and R2. In this series, we have identity management experts from PricewaterhouseCoopers (PwC) share their perspective on (and experiences with) the recent identity management release, Oracle Identity Management R2. The purpose of the series is to discuss real world identity use cases that helped shape the innovations in the recent R2 release and the implementation strategies that customers are employing today with expertise from PwC. Part 1: Looking at R2 for Customer Organizations In this inaugural post, we will discuss some of the new features of the R2 release of Oracle Identity Manager that some of our customer organizations are implementing today and the business rationale for those. Oracle's R2 Security portfolio represents a solid step forward for a platform that is already market-leading.  Prior to R2, Oracle was an industry titan in security with reliable products, expansive compatibility, and a large customer base.  Oracle has taken their identity platform to the next level in their latest version, R2.  The new features include a customizable UI, a request catalog, flexible security, and enhancements for its connectors, and more. Oracle customers will be impressed by the new Oracle Identity Manager (OIM) business-friendly UI.  Without question, Oracle has invested significant time in responding to customer feedback about making access requests and related activities easier for non-IT users.  The flexibility to add information to screens, hide fields that are not important to a particular customer, and adjust web themes to suit a company's preference make Oracle's Identity Manager stand out among its peers.  Customers can also expect to carry UI configurations forward with minimal migration effort to future versions of OIM.  Oracle's flexible UI will benefit many organizations looking for a customized feel with out-of-the-box configurations. Organizations looking to extend their services to end users will benefit significantly from new usability features like OIM’s ‘Catalog.’  Customers familiar with Oracle Identity Analytics' 'Glossary' feature will be able to relate to the concept.  It will enable Roles, Entitlements, Accounts, and Resources to be requested through the out-of-the-box UI.  This is an industry-changing feature as customers can make the process to request access easier than ever.  For additional ease of use, Oracle has introduced a shopping cart style request interface that further simplifies the experience for end users.  Common requests can be setup as profiles to save time.  All of this is combined with the approval workflow engine introduced in R1 that provides the flexibility customers need to meet their compliance requirements. Enhanced security was also on the list of features Oracle wanted to deliver to its customers.  The new end-user UI provides additional granular access controls.  Common Help Desk use cases can be implemented with ease by updating the application profiles.  Access can be rolled out so that administrators can only manage a certain department or organization.  Further, OIM can be more easily configured to select which fields can be read-only vs. updated.  Finally, this security model can be used to limit search results for roles and entitlements intended for a particular department.  Every customer has a different need for access and OIM now matches this need with a flexible security model. One of the important considerations when selecting an Identity Management platform is compatibility.  The number of supported platform connectors and how well it can integrate with non-supported platforms is a key consideration for selecting an identity suite.  Oracle has a long list of supported connectors.  When a customer has a requirement for a platform not on that list, Oracle has a solution too.  Oracle is introducing a simplified architecture called Identity Connector Framework (ICF), which holds the potential to simplify custom connectors.  Finally, Oracle has introduced a simplified process to profile new disconnected applications from the web browser.  This is a useful feature that enables administrators to profile applications quickly as well as empowering the application owner to fulfill requests from their web browser.  Support will still be available for connectors based on previous versions in R2. Oracle Identity Manager's new R2 version has delivered many new features customers have been asking for.  Oracle has matured their platform with R2, making it a truly distinctive platform among its peers. In our next post, expect a deep dive into use cases for a customer considering R2 as their new Enterprise identity solution. In the meantime, we look forward to hearing from you about the specific challenges you are facing and your experience in solving those. Meet the Writers Dharma Padala is a Director in the Advisory Security practice within PwC.  He has been implementing medium to large scale Identity Management solutions across multiple industries including utility, health care, entertainment, retail and financial sectors.   Dharma has 14 years of experience in delivering IT solutions out of which he has been implementing Identity Management solutions for the past 8 years. Scott MacDonald is a Director in the Advisory Security practice within PwC.  He has consulted for several clients across multiple industries including financial services, health care, automotive and retail.   Scott has 10 years of experience in delivering Identity Management solutions. John Misczak is a member of the Advisory Security practice within PwC.  He has experience implementing multiple Identity and Access Management solutions, specializing in Oracle Identity Manager and Business Process Engineering Language (BPEL). Jenny (Xiao) Zhang is a member of the Advisory Security practice within PwC.  She has consulted across multiple industries including financial services, entertainment and retail. Jenny has three years of experience in delivering IT solutions out of which she has been implementing Identity Management solutions for the past one and a half years. Praveen Krishna is a Manager in the Advisory  Security practice within PwC.  Over the last decade Praveen has helped clients plan, architect and implement Oracle identity solutions across diverse industries.  His experience includes delivering security across diverse topics like network, infrastructure, application and data where he brings a holistic point of view to problem solving.

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• It was a figure of speech!

  - by Ratman21

  Yesterday I posted the following as attention getter / advertisement (as well as my feelings). In the groups, (I am in) on the social networking site, LinkedIn and boy did I get responses.    I am fighting mad about (a figure of speech, really) not having a job! Look just because I am over 55 and have gray hair. It does not mean, my brain is dead or I can no longer trouble shoot a router or circuit or LAN issue. Or that I can do “IT” work at all. And I could prove this if; some one would give me at job. Come on try me for 90 days at min. wage. I know you will end up keeping me (hope fully at normal pay) around. Is any one hearing me…come on take up the challenge!     This was the responses I got.   I hear you. We just need to retrain and get our skills up to speed is all. That is what I am doing. I have not given up. Just got to stay on top of the game. Experience is on our side if we have the credentials and we are reasonable about our salaries this should not be an issue.   Already on it, going back to school and have got three certifications (CompTIA A+, Security+ and Network+. I am now studying for my CISCO CCNA certification. As to my salary, I am willing to work at very reasonable rate.   You need to re-brand yourself like a product, market and sell yourself. You need to smarten up, look and feel a million dollars, re-energize yourself, regain your confidents. Either start your own business, or re-write your CV so it stands out from the rest, get the template off the internet. Contact every recruitment agent in your town, state, country and overseas, and on the web. Apply to every job you think you could do, you may not get it but you will make a contact for your network, which may lead to a job at the end of the tunnel. Get in touch with everyone you know from past jobs. Do charity work. I maintain the IT Network, stage electrical and the Telecom equipment in my church,   Again already on it. I have email the world is seems with my resume and cover letters. So far, I have rewritten or had it rewrote, my resume and cover letters; over seven times so far. Re-energize? I never lost my energy level or my self-confidents in my work (now if could get some HR personal to see the same). I also volunteer at my church, I created and maintain the church web sit.   I share your frustration. Sucks being over 50 and looking for work. Please don't sell yourself short at min wage because the employer will think that’s your worth. Keep trying!!   I never stop trying and min wage is only for 90 days. If some one takes up the challenge. Some post asked if I am keeping up technology.   Do you keep up with the latest technology and can speak the language fluidly?   Yep to that and as to speaking it also a yep! I am a geek you know. I heard from others over the 50 year mark and younger too.   I'm with you! I keep getting told that I don't have enough experience because I just recently completed a Masters level course in Microsoft SQL Server, which gave me a project-intensive equivalent of between 2 and 3 years of experience. On top of that training, I have 19 years as an applications programmer and database administrator. I can normalize rings around experienced DBAs and churn out effective code with the best of them. But my 19 years is worthless as far as most recruiters and HR people are concerned because it is not the specific experience for which they're looking. HR AND RECRUITERS TAKE NOTE: Experience, whatever the language, translates across platforms and technology! By the way, I'm also over 55 and still have "got it"!   I never lost it and I also can work rings round younger techs.   I'm 52 and female and seem to be having the same issues. I have over 10 years experience in tech support (with a BS in CIS) and can't get hired either.   Ow, I only have an AS in computer science along with my certifications.   Keep the faith, I have been unemployed since August of 2008. I agree with you...I am willing to return to the beginning of my retail career and work myself back through the ranks, if someone will look past the grey and realize the knowledge I would bring to the table.   I also would like some one to look past the gray.   Interesting approach, volunteering to work for minimum wage for 90 days. I'm in the same situation as you, being 55 & balding w/white hair, so I know where you're coming from. I've been out of work now for a year. I'm in Michigan, where the unemployment rate is estimated to be 15% (the worst in the nation) & even though I've got 30+ years of IT experience ranging from mainframe to PC desktop support, it's difficult to even get a face-to-face interview. I had one prospective employer tell me flat out that I "didn't have the energy required for this position". Mostly I never get any feedback. All I can say is good luck & try to remain optimistic.   He said WHAT! Yes remaining optimistic is key. Along with faith in God. Then there was this (for lack of better word) jerk.   Give it up already. You were too old to work in high tech 10 years ago. Scratch that, 20 years ago! Try selling hot dogs in front of Fry's Electronics. At least you would get a chance to eat lunch with your previous colleagues....   You know funny thing on this person is that I checked out his profile. He is older than I am.

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• what are the problems in game development that requires scientific research? [on hold]

  - by Anmar

  I been into Game Development for approximately 2 years for now mostly prototype development and testing ideas. Im in a point of my carrier where I am in a need to publish a research paper I would love to start doing research about game development however my lack of experience in actual game development in a commercial set of environment brings me into Game development in stackexchange My question is for the experience game developers out there What are the problems related to software engineering that you have faced or your team faced while developing games? Example Problems ? The lack of a strong technique for Fun detection in a game in an early stage of development A strong tailored Software Development Life Cycle for game development Agile methodology as a game development methodology Narrowing the goals gap between team members (Editors, Story Designers, Programmers, 3D artists, 2D Artists) - Community Suggestions Indie game marketing requirements for success by Yakyb Any problems you could define it I would be more than happy to take it into consideration for future research. My experience and work mostly involve process related basically SDLC (Waterfall, Spiral, Agile, RUP .Etc) Thank you for any input.

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• Social Business Forum Milano: Day 2

  - by me

  @YourService. The business world has flipped and small business can capitalize  by Frank Eliason (twitter: @FrankEliason ) Technology and social media tools have made it easier than ever for companies to communicate with consumers. They can listen and join in on conversations, solve problems, get instant feedback about their products and services, and more. So why, then, are most companies not doing this? Instead, it seems as if customer service is at an all time low, and that the few companies who are choosing to focus on their customers are experiencing a great competitive advantage. At Your Service explains the importance of refocusing your business on your customers and your employees, and just how to do it. Explains how to create a culture of empowered employees who understand the value of a great customer experience Advises on the need to communicate that experience to their customers and potential customers Frank Eliason, recognized by BusinessWeek as the 'most famous customer service manager in the US, possibly in the world,' has built a reputation for helping large businesses improve the way they connect with customers and enhance their relationships Quotes from the Audience: Bertrand Duperrin ?@bduperrin social service is not about shutting up the loudest cutsomers ! #sbf12 @frankeliason Paolo Pelloni ?@paolopelloniGautam Ghosh ?@GautamGhosh RT @cecildijoux: #sbf12 @frankeliason you need to change things and fix the approach it's not about social media it's about driving change  Peter H. Reiser ?@peterreiser #sbf12 Company Experience = Product Experience + Customer Interactions + Employee Experience @yourservice Engage or lose! Socialize, mobilize, conversify: engage your employees to improve business performance Christian Finn (twitter: @cfinn) First Christian was presenting the flying monkey   Then he outlined the four principals to fix the Intranet: 1. Socalize the Intranet 2. Get Thee to a Single Repository 3. Mobilize the Intranet 4. Conversationalize Your Processes Quotes from the Audience: Oscar Berg ?@oscarberg Engaged employees think their work bring out the best of their ideas @cfinn #sbf12 http://pic.twitter.com/68eddp48 John Stepper ?@johnstepper I like @cfinn's "conversify your processes" A nice related concept to "narrating your work", part of working out loud. http://johnstepper.com/2012/05/26/working-out-loud-your-personal-content-strategy/ Oscar Berg ?@oscarberg Organizations are talent markets - socializing your intranet makes this market function better @cfinn #sbf12 For profit, productivity, and personal benefit: creating a collaborative culture at Deutsche Bank John Stepper (twitter:@johnstepper) Driving adoption of collaboration + social media platforms at Deutsche Bank. John shared some great best practices on how to deploy an enterprise wide  community model  in a large company. He started with the most important question What is the commercial value of adding social ? Then he talked about the success of Community of Practices deployment and outlined some key use cases including the relevant measures to proof the ROI of the investment. Examples:  Community of practice -> measure: systematic collection of value stories  Self-service website  -> measure: based on representative models Optimizing asset inventory - > measure: Actual counts  This use case was particular interesting.  It is a crowd sourced spending/saving of infrastructure model.  User can cancel IT services they don't need (as example Software xx).  5% of the saving goes to social responsibility projects. The John outlined some  best practices on how to address the WIIFM (What's In It For Me) question of the individual users:  - change from hierarchy to graph -  working out loud = observable work + narrating  your work  - add social skills to career objectives - example: building a purposeful social network course/training as part of the job development curriculum And last but not least John gave some important tips on how to get senior management buy-in by establishing management sponsored division level collaboration boards which defines clear uses cases and measures. This divisional use cases are then implemented using a common social platform.  Thanks John - I learned a lot from your presentation!   Quotes from the Audience: Ana Silva ?@AnaDataGirl #sbf12 what's in it for individuals at Deutsche Bank? Shapping their reputations in a big org says @johnstepper #e20Ana Silva ?@AnaDataGirl Any reason why not? MT @magatorlibero #sbf12 is Deutsche B. experience on applying social inside company applicable to Italian people? Oscar Berg ?@oscarberg Your career is not a ladder, it is a network that opens up opportunities - @johnstepper #sbf12 Oscar Berg ?@oscarberg @johnstepper: Institutionalizing collaboration is next - collaboration woven into the fabric of daily work #sbf12 Ana Silva ?@AnaDataGirl #sbf12 @johnstepper talking about how Deutsche Bank is using #socbiz to build purposeful CoP & save money

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• Introduction to WebCenter Personalization Server

  - by cindy.mcmullen(at)oracle.com

  IntroductionThe next release of Oracle WebCenter will include a new product:  the Personalization Server, developed by team members of Boulder Labs.  This team is comprised largely of the previous WebLogic Portal group, with several members having nearly 10 years' experience in personalization technologies.Customization is not PersonalizationCustomization is more of a static application behavior, such as retrieving and applying user preferences.  Personalization, on the other hand, delivers dynamic content based on run-time knowledge of the user.  It uses technology to accommodate the differences between individuals, producing the "a-ha!" experience.    WebCenter Personalization Server (WCPS) is able to integrate with and leverage many systems (property service, content management, user profile information, a recommendation service) to bring together a uniquely personalized user experience.Stay TunedUpcoming posts will discuss WCPS architecture, the Property Service, and the configuration and invocation of the OOTB "providers" such as CMIS, Activity Graph, and People Connections.    

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• Google I/O 2010 - Creating positive user experiences

  Google I/O 2010 - Creating positive user experiences Google I/O 2010 - Beyond design: Creating positive user experiences Tech Talks John Zeratsky, Matt Shobe Good user experience isn't just about good design. Learn how to create a positive user experience by being fast, open, engaged, surprising, polite, and, well... being yourself. Chock full of examples from the web and beyond, this talk is a practical introduction for developers who are passionate about user experience but may not have a background in design. For all I/O 2010 sessions, please go to code.google.com From: GoogleDevelopers Views: 185 6 ratings Time: 52:11 More in Science & Technology

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• ORACLE RIGHTNOW DYNAMIC AGENT DESKTOP CLOUD SERVICE - Putting the Dynamite into Dynamic Agent Desktop

  - by Andreea Vaduva

  Untitled Document There’s a mountain of evidence to prove that a great contact centre experience results in happy, profitable and loyal customers. The very best Contact Centres are those with high first contact resolution, customer satisfaction and agent productivity. But how many companies really believe they are the best? And how many believe that they can be? We know that with the right tools, companies can aspire to greatness – and achieve it. Core to this is ensuring their agents have the best tools that give them the right information at the right time, so they can focus on the customer and provide a personalised, professional and efficient service. Today there are multiple channels through which customers can communicate with you; phone, web, chat, social to name a few but regardless of how they communicate, customers expect a seamless, quality experience. Most contact centre agents need to switch between lots of different systems to locate the right information. This hampers their productivity, frustrates both the agent and the customer and increases call handling times. With this in mind, Oracle RightNow has designed and refined a suite of add-ins to optimize the Agent Desktop. Each is designed to simplify and adapt the agent experience for any given situation and unify the customer experience across your media channels. Let’s take a brief look at some of the most useful tools available and see how they make a difference. Contextual Workspaces: The screen where agents do their job. Agents don’t want to be slowed down by busy screens, scrolling through endless tabs or links to find what they’re looking for. They want quick, accurate and easy. Contextual Workspaces are fully configurable and through workspace rules apply if, then, else logic to display only the information the agent needs for the issue at hand . Assigned at the Profile level, different levels of agent, from a novice to the most experienced, get a screen that is relevant to their role and responsibilities and ensures their job is done quickly and efficiently the first time round. Agent Scripting: Sometimes, agents need to deliver difficult or sensitive messages while maximising the opportunity to cross-sell and up-sell. After all, contact centres are now increasingly viewed as revenue generators. Containing sophisticated branching logic, scripting helps agents to capture the right level of information and guides the agent step by step, ensuring no mistakes, inconsistencies or missed opportunities. Guided Assistance: This is typically used to solve common troubleshooting issues, displaying a series of question and answer sets in a decision-tree structure. This means agents avoid having to bookmark favourites or rely on written notes. Agents find particular value in these guides - to quickly craft chat and email responses. What’s more, by publishing guides in answers on support pages customers, can resolve issues themselves, without needing to contact your agents. And b ecause it can also accelerate agent ramp-up time, it ensures that even novice agents can solve customer problems like an expert. Desktop Workflow: Take a step back and look at the full customer interaction of your agents. It probably spans multiple systems and multiple tasks. With Desktop Workflows you control the design workflows that span the full customer interaction from start to finish. As sequences of decisions and actions, workflows are unique in that they can create or modify different records and provide automation behind the scenes. This means your agents can save time and provide better quality of service by having the tools they need and the relevant information as required. And doing this boosts satisfaction among your customers, your agents and you – so win, win, win! I have highlighted above some of the tools which can be used to optimise the desktop; however, this is by no means an exhaustive list. In approaching your design, it’s important to understand why and how your customers contact you in the first place. Once you have this list of “whys” and “hows”, you can design effective policies and procedures to handle each category of problem, and then implement the right agent desktop user interface to support them. This will avoid duplication and wasted effort. Five Top Tips to take away: Start by working out “why” and “how” customers are contacting you. Implement a clean and relevant agent desktop to support your agents. If your workspaces are getting complicated consider using Desktop Workflow to streamline the interaction. Enhance your Knowledgebase with Guides. Agents can access them proactively and can be published on your web pages for customers to help themselves. Script any complex, critical or sensitive interactions to ensure consistency and accuracy. Desktop optimization is an ongoing process so continue to monitor and incorporate feedback from your agents and your customers to keep your Contact Centre successful.   Want to learn more? Having attending the 3-day Oracle RightNow Customer Service Administration class your next step is to attend the Oracle RightNow Customer Portal Design and 2-day Dynamic Agent Desktop Administration class. Here you’ll learn not only how to leverage the Agent Desktop tools but also how to optimise your self-service pages to enhance your customers’ web experience.   Useful resources: Review the Best Practice Guide Review the tune-up guide   About the Author: Angela Chandler joined Oracle University as a Senior Instructor through the RightNow Customer Experience Acquisition. Her other areas of expertise include Business Intelligence and Knowledge Management.  She currently delivers the following Oracle RightNow courses in the classroom and as a Live Virtual Class: RightNow Customer Service Administration (3 days) RightNow Customer Portal Design and Dynamic Agent Desktop Administration (2 days) RightNow Analytics (2 days) Rightnow Chat Cloud Service Administration (2 days)

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• Writing a job requirement for a web application developer

  - by Raul Agrait

  I'm currently writing a job requirement for a software engineer position for my company, in which we are looking for a developer to work on client-side web application work. How should I title the job title / position? I don't necessarily want to call it a "Web Developer", for fear that it might attract more designer-y types. On the other hand, "Software Engineer" doesn't really give the indication that the work, while application based, will be web-based. Is "Web Application Software Engineer" a valid position title? Also, I'm somewhat torn on what the required skills set should be. I don't necessarily think that the ideal candidate should have x years of experience in say, JavaScript or ActionScript, but rather am just looking for someone who has experience in developing client-side applications, and is willing to learn and develop web applications. My current attempt at this, is that I have a section in which I state: Experience in the following frameworks and technologies are a plus, but not necessarily required for the position:

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• Employee Engagement Q&A with John Brunswick

  - by Kellsey Ruppel

  As we are focusing this week on Employee Engagement, I recently sat down with industry expert and thought leader John Brunswick on the topic. Here is the Q&A dialogue we shared.  Q: How do you effectively engage employees to drive business value?A: Motivation, both extrinsic and intrinsic, combined with the relevancy of various channels to support it.  Beyond chaining business strategies like compensation models within an organization, engagement ultimately is most successful when driven by employee's motivations.  Business value derived from engagement through technical capabilities can be objectively measured through metrics like the rate and accuracy of problem solving for a given business function or frequency of innovation created.  Providing employees performing "knowledge work" with capabilities that allow them to perform work with a higher degree of accuracy in the same or ideally less time, adds value for that individual and in turn, drives their level of engagement to drive business value. Q: Organizations with high levels of employee engagement outperform the total stock market index by 22%. Can you comment on why you think this might be? A: Alignment through shared purpose.  Zappos is an excellent example of a culture that arguably has higher than average levels of employee engagement and it permeates every aspect of their organization – embodied externally through their customer experience.  I recently made my first purchase with them and it was obvious through their web experience, visual design, communication style, customer service and attention to detail down to green packaging, that they have an amazingly strong shared purpose.  The Zappos.com ‘About page’ outlines their "Family Core Values", the first three being "Deliver WOW Through Service, Embrace and Drive Change & Create Fun and A Little Weirdness" – all reflected externally in my interaction with them.  Strong shared purpose enables higher product and service experience, equating to a dedicated customer base, repeat purchases and expanded marketshare. Q: Have you seen any trends in the market regarding employee engagement? A: Some companies now see offering a form of social engagement similar to Facebook and LinkedIn as standard communication infrastructure like email or instant messaging.  Originally offered as standalone tools, the value is now seen when these capabilities are offered in an integrated fashion in the context of business entities.  An emerging area of focus is around employee activities related to their organization on external social platforms, implicitly creating external communities with employees acting on behalf of the brand and interacting with each other (e.g. Twitter).  Companies have reached a formal understand that this now established communication medium requires strategies allowing employees to engage.  I have personally met colleagues from Oracle, like Oracle User Experience Director Ultan O'Broin (@ultan), via Twitter before meeting first through internal channels. Q: Employee engagement is important, but what about engaging customers and partners? A: The last few years we have witnessed an interesting evolution from the novelty of self-service to expectations of "intelligent" self-service.  From a consumer standpoint, engagement can end up being a key differentiator, especially in mature markets.  Customers that perform some level of interaction with a brand develop greater affinity for the brand and have a greater probability of acting as an advocate.  As organizations move toward a model of deeper engagement, they must ensure that their business is positioned to support deeper relationships, offering potentially greater transparency. From a partner standpoint greater engagement can lead to new types of business opportunities, much in the way that Amazon.com offers a unified shopping experience that can potentially span various vendors.  This same model can be extended to blending services and product delivery models, based on a closeness not easily possible before increased capability of engagement mechanisms. Q: What types of solutions are available to successfully deliver employee engagement? A: Solutions enabling higher levels of engagement do so on the basis of relevancy.  This relevancy is generally supported by aspects of content management, social collaboration, business intelligence, portal and process management technologies.  These technologies can help deliver an experience tailored to a given role or process within an organization that applies equally to work that is structured or unstructured, appearing in the form of functionality as simple as an online employee directory search, knowledge communities supported by social collaboration, as well as more feature rich business intelligence dashboards and portals. Looking to learn more about how to effectively engage your employees? Check out this webcast, or read more from John Brunswick. 

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• Nucleus Research Note: Oracle's Focus on Usability in Fusion Applications

  - by mvaughan

  By Misha Vaughan, Applications User Experience I recently noticed that Nucleus Research Inc. released a research note summarizing their findings on Oracle Fusion Applications. It's always nice when an outside firm is savvy enough to acknowledge the value of a user experience strategy. When it is applied to what Oracle has done with Fusion Applications,  it's even more satisfying.  In the note, Nucleus states: "Based on the demos and testimonials from early adopters Nucleus has reviewed, Oracle has clearly focused on usability with in-application analytics and other smart application features.  "In Oracle Fusion Applications, Oracle has built not just transactional corporate applications where users enter and extract data, but smarter applications that driver user productivity." Read it for yourself here. Read more about the story behind Oracle's Fusion Applications User Experience here.

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• How would you explain that software engineering is more specialized than other engineering fields?

  - by Spencer K

  I work with someone who insists that any good software engineer can develop in any software technology, and experience in a particular technology doesn't matter to building good software. His analogy was that you don't have to have knowledge of the product being built to know how to build an assembly line that manufactures said product. In a way it's a compliment to be viewed with an eye such that "if you're good, you're good at everything", but in a way it also trivializes the profession, as in "Codemonkey, go sling code". Without experience in certain software frameworks, you can get in trouble fast, and that's important. I tried explaining this, but he didn't buy it. Any different views or thoughts on this to help explain that my experience in one thing, doesn't translate to all things?

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• Pair Programming: Pros and Cons

  - by O.D

  Hi I need some experience reporting from the ones who have done pair programming,i notice that lots of people recommend that but my experience was that at one point its more efficient to set alone, think and then write code than to talk with the other programmer (which can be very annoying to other programmers in the same office), do you agree to this? and if yes can you mention situations where pair programing is less efficient than traditional programing? Actually im more interested in Cons than in Pros, but if its your own experience i would like to read both, the Cons and the Pros. I would like to read what you think about the Programmer who does'nt have the keyboard, what can he do in the meanwhile other than talking about the concept? or checking the code on the screen? Thank you

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• Pair Programming: Pros and Cons

  - by O.D

  I need some experience reporting from the ones who have done pair programming, I noticed that lots of people recommend it but my experience was that at one point it's more efficient to sit alone, think and then write code than to talk with the other programmer (which can be very annoying to other programmers in the same office), do you agree to this? and if yes can you mention situations where pair programming is less efficient than traditional programming? Actually, I'm more interested in Cons than in Pros, but if it's your own experience I would like to read both, the Cons and the Pros. I would like to read what you think about the Programmer who doesn't have the keyboard, what can he do in the meanwhile other than talking about the concept? or checking the code on the screen?

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• What is the best way to restrict adult content on 12.04 LTS

  - by Stephen Myall

  I bought my kids a PC and installed 12.04 (Unity) on it. The bottom line is, I want my children to use the computer unsupervised while I have confidence they cannot access anything inappropriate. What I have looked at: I was looking at Scrubit which allows me configure my wifi router but this solution would also affect my other PC and mobile devices. This is not feasible as I just want the solution to work on one PC. I also did some Google searches and came across Nanny (it seems to look the part). My experience of OSS is that the best solutions frequently never appear first on a Google search list so my question is very specific. I want to leverage your knowledge and experience to understand “What is the best way to restrict adult content on 12.04 LTS” as this is important to me. Please don't answer this question "try this or that", then give me some PPA, I am looking for knowledge and experience from someone in my situation. Thanks in advance

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• Editable block: CMS or PHP script?

  - by Jane

  I'm designing a Website for a restaurant. The site will be fairly static except for a 'specials' block which the client will need to update on a daily basis. I'm more of a designer/front-end developer so I was wondering if I was better off trying to make a block editable in PHP (a language I hardly ever deal with) or just create the website in a user-friendly CMS such as Wordpress (which I have some experience with) or Expression Engine (which I have no experience with but I'm told is a favorite in the design community)... certainly not Drupal, because even though I have theming experience with it, I think it would be a little overkill for just one editable block in a five-page site. I'm leaning towards an easy to use CMS because I'm really just not comfortable writing my own PHP especially since I guess a PHP solution would also require an authentication solution so only the client could get in to edit their info. Any insight would be appreciated!

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• BPM in Retail Industry

  - by Sanjeev Sharma

  The following series of blog posts discuss common BPM use-cases in the Retail industry: Retail 2.0 represents the transformation in the retail industry triggered by the accelerated shift towards online and mobile technologies and social shopping paradigms. Never before has the consumer been of more importance or should i say in greater control, especially so due to the shrinking information asymmetry between merchants and consumers that has tilted the balance of power in the latter’s favor. For details, click Customer Experience Management for Retail 2.0 - part 1 / 2 Below is a concept architecture for streamlining front-end, mid-office and back-end interfaces through shared process to achieve consistency and efficiency in managing the customer experience from order capture to order provisioning. For details, click Customer Experience Management for Retail 2.0 - part 2 / 2 ARTS Retail Reference Model (Coming Soon!)

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• Cloudera Hadoop Certification Value in IT Industry for freshers

  - by Saumitra

  I am a software developer with 8 months of experience in IT industry working on development of tools for BIG DATA analytics. I have learned Hadoop basics on my own and I am pretty comfortable with writing MapReduce Jobs, PIG, HIVE, Flume and other related projects. I am thinking of appearing for Cloudera Hadoop Certification. My question is whether it will benefit me in any way, considering that I am a fresher with not even 1 year of experience. Most of the jobs posting which I have seen related to Hadoop requires at least 3 years of experience. I currently work in India but I can relocate. Please help me in deciding whether I should invest my time in perfecting my Hadoop skills for certification?

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• How can I gain access to a player instance in a Minecraft mod?

  - by Andrew Graber

  I'm creating Minecraft mod with a pickaxe that takes away experience when you break a block. The method for taking away experience from a player is addExperience on EntityPlayer, so I need to get an instance of EntityPlayer for the player using my pickaxe when the pickaxe breaks a block, so that I can remove the appropriate amount of experience. My pickaxe class currently looks like this: public class ExperiencePickaxe extends ItemPickaxe { public ExperiencePickaxe(int ItemID, EnumToolMaterial material){ super(ItemID, material); } public boolean onBlockDestroyed(ItemStack par1ItemStack, World par2World, int par3, int par4, int par5, int par6, EntityLiving par7EntityLiving) { if ((double)Block.blocksList[par3].getBlockHardness(par2World, par4, par5, par6) != 0.0D) { EntityPlayer e = new EntityPlayer(); // create an instance e.addExperience(-1); } return true; } } Obviously, I cannot actually create a new EntityPlayer since it is an abstract class. How can I get access to the player using my pickaxe?

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• Can Simple & Modern UX Be Sexy? Fusion Apps in 100% #Oracle #ADF Shows How #usableapps #UX #futureofwork

  - by ultan o'broin

  YES! I love the sheer cut-to-the-chase instant beauty and usefulness of my Clear app on iOS. Dropbox really does simplify my ICT world, if not my life. I use those apps every day: on mobile, desktop or web. Clear app Dropbox web UI In the enterprise apps world, you'll love what Oracle Applications User Experience team is doing with our roadmap to simple and modern user experience with Oracle Fusion Applications built with 100% Oracle Application Development Framework (ADF). Simple and modern. A compelling and easily personalized UX for Fusion Apps on your device of choice. Beautiful. Simplicity, it's all part of the BYOD and COIT phenomenon that enterprises need to embrace rather than tolerate or ignore. So, introduce yourself to the new face of Oracle Fusion Applications. More on the Voice of User Experience for Oracle Applications blog.

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