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• First-class help desk solution? [closed]

  - by Andy Gregory

  A help desk, for larger companies is a place for centralized help within an enterprise to help the users of their products and services.Therefore,to find the solution that best fits your business requirements, it is important to research, examine, and compare help desk software. As far as I know,Hesk is an free helpdesk software with some limited features while h2desk can provide the hosted solution. But for my small business,i just need a web based help desk software which can provide ticket management and knowledge base faq. We need unlimited staff support. Maybe a freeware help desk software can not meet our needs. So,we are willing to pay for effective helpdesk solution. But it should be low cost. We have gotten two choice: iKode Helpdesk Nethelpdesk Our helpdesk team are tend to iKode Helpdesk. Any other efficient first-class help desk solution to share?

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• Windows 7 stopped booting

  - by jstawski

  I have a laptop which after shutdown it stopped booting. I tried repair, safe mode, and even start with Windows 7 Installation. The screen just goes blank with a mouse pointer that I can move around. I removed the harddrive from the laptop and connected it to my desktop using an External HD casing. The computer recognizes the disk, but it seems like it can't read it. If I go to My Computer it shows up, but it doesn't display usage information. When I double click on the drive it sits there as if it was loading something and eventually shows "G:\ is not accessible. The parameter is incorrect." Disk Management and Diskpart also take forever to load and when it does it shows the drive. My question, do you think this is a hardware problem or some corrupted sector? How can I try to fix the drive without formatting it? Thanks...

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• Getting "is not a valid mailbox" when email sent to primary address

  - by Juan Tarquino

  Anyone outside my domain who sends me an email is getting a bounced email with the following error from Exchange: 550 550 5.1.1 [email protected] is not a valid mailbox (state 14). I can't receive emails from external addresses until I send an email to one of my secondary addresses. Once I sent it to my secondary address, my primary address will start working for a while and fail again after a few hours. We use Exchange 2003. Anyone has any suggestions on what to try?

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• no internet mail group / mail sending and delivery restrictions

  - by Jeff

  I run a win 2k8 a/d server and an win 2k8 exchange 07 server I have a group called 'No Internet Mail', i made it a distribution group. I tried to setup a transport rule on the exchange server that is configured as follows for outgoing: from a member of no internet mail and sent to users outside the organization redirect the message to administrator and send message refused, forwarded to administrator. Please talk to management for external email use. however , when i enable this it forwards everyones emails to me regardless if they are a member of the no internet mail group or not. not sure what im doing wrong, thanks in advanced.

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• Image an entire computer

  - by DalexL

  I want to start doing a computer repair. I know that some issues may arise (what if I do something wrong and ruin the entire computer?). I'm not saying I'm not confident in my work, but accidents do happen sometimes. Now, the best solution this problem would be to simply just backup their entire computer and restore it if anything goes wrong. If I have an external HD, are there any available methods to create an entire image for the computer so no matter what I do, I can just reload it's last state?

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• What's better for deploying a website + DB on EC2: 2 small VM or a large one?

  - by devguy

  I'm planning the deployment of a mid-sized website with a SQL Server Standard DB. I've chosen Amazon EC2 to deploy it. I now have to choose between these 2 options: 1) get 2 small instances (1 core each, 1.7 GB of ram each): one for the IIS front-end, one for running the DB. Note: these "small instances" can only run the 32-bit version of Win2008 Server 2) a single large instance (4 cores, 7.5 gb of ram) where I'd install both IIS and the SQL Server. Note: this large instance can only run the 64-bit version of Win2008 Server What's better in terms on performance, scalability, ease of management (launch up a new instance while I backup the principal instance) etc. All suggestions and points of view are welcome!

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• Can I enlarge OS C: drive of my Windows 8 PC?

  - by Sorgatz

  Last year I got a new Western Digital WD Blue 500GB HDD to replace my old drive. The first thing I did was to install latest Windows 8. While installing Windows 8 I created 3 partitions, C drive for the OS and others for storage. The OS partition is 120GB (which at the time I thought would be plenty big) but I'm now realizing its too small! I wonder if it's possible to re-size HDD partition without reformatting and re-install my Windows 8. So that is my question, Can i enlarge os c drive of my windows 8 without having to re-format? I've used the Norton Partition Magic and Disk Management to make this happen but there doesn't seem to be any options to make it happen. Thanks for any help you guys can give regarding my question. I've worked hard to optimize my current install of Windows 8 and would hate to start all over again.

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• SQL ERROR: Verify that the instance name is correct and that SQL Server is configured to allow remote connections?

  - by scepak

  I am getting following error while connecting to my local Sql Express. An error has occurred. Details of the exception: A network-related or instance-specific error occurred while establishing a conne ction to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Serve r/Instance Specified) Unable to connect to SQL Server database. I am able to connect to Sql Server using Management Studio.

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• Export Import error 'SSIS Data Flow Task could not be created' ... registering DTSPipeline.dll, cannot create task "STOCK:PipelineTask"

  - by Moin Zaman

  I'm about to throw in the towel on this one. Running SQL Server 2008 enterprise on Windows 7 x64. Can't get past this issue. When I try to Import / Export Data from databases through SQL Server Management Studio I get the following Error. Error: TITLE: SQL Server Import and Export Wizard ------------------------------ The SSIS Data Flow Task could not be created. Verify that DTSPipeline.dll is available and registered. The wizard cannot continue and it will terminate. ------------------------------ ADDITIONAL INFORMATION: Cannot create a task with the name "STOCK:PipelineTask". Verify that the name is correct. ({0194F10C-9860-4A4F-AF8B-DE7EFD89859F}) I have tried many solutions found via Google, but none of them have worked. A side issue that may be related is when I try to create an Integration Services Project in Business Intelligence Studio I get a 'project creation failed' error.

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• Best way to backup Active Directory with a single domain controller

  - by John Hall

  I have a domain with about 15 users and a single Windows Server 2008 domain controller. Some recent issues with my RAID controller have made me reconsider how I go about securing the AD data. Currently I run a System State Backup nightly. However, it seems that it is impossible (or at least difficult and unsupported) to restore that to any other machine than the one from which it was taken. Adding a second DC to the domain seems expensive and overkill for such a small network. Is there no other way to backup the AD data?

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• Allow Domain Users to install software on their computers

  - by Christa

  How would I go about allowing a 'domain user' to install software on their computer. I have active directory and group policy in place. Is there a setting in group policy that would allow this? I don't really want to make the domain users domain admins as well. There is a way to do this by adding the user to their local admins group under computer management. I need this for about 50 users so that gets to be a long process with that many users. Server: Windows Server 2008 R2 Client Machines: Windows 7

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• Hard disk failure. Can I recover my "move"d folders?

  - by Doug

  I am in the process of moving all my files from an old laptop to new one. I just moved 11gb of data from my old laptop to a hard drive (external) and then upon moving it out to the new hard drive, the hard drive is getting a CRC (Data Error (Cyclic Redundancy Check). Now I am looking for a solution to recover the files that I moved on my old laptop (not the external). I understand they they are just marked for potential overwriting to free up space. I was getting ready to test out GetDataBack, but it says to install it on a healthy windows and use the recover-needed drive as an external. However, I don't want to turn off my computer without first getting the okay since it is in a "moved" state. Please help! What can I do to recover the Moved files. I haven't touched the computer since it has been moved. What can I use to recover them?

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• Why would an ext3 filsystem be rolled back on a Debian VM running in VirtualBox after loss of power to the host

  - by Sevas

  A Debian Virtual machine runs as a Guest VirtualBox VM. It's filesystem is EXT3. The host system loses power and after booting up the host system and guest VM, I find that the VM's filesystem has been rolled back to a previous state, losing changes made to the filesystem some time before losing power. The operations that were rolled back had been fully completed before the loss of power (files fully copied, file handles closed, etc.), but it's possible and even likely that other write operations were occuring on the VM at the point of the crash. So I am trying to figure out if it's the filesystem recovery process that rolls back filesystem operations after encountering corruption post power loss, or is it possibly related to VirtualBox and the way it ignores flush requests for performance gains by default (discussed here) Are there any other factors that would result in the filesystem being rolled back after losing power?

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• Missing files when Windows 7 returns from hibernate w/ dual boot

  - by Arthur N

  I have a dual-boot setup with Ubuntu (lucid) and Windows 7. I have the Windows file system shared on Ubuntu through Samba. Occasionally, I am working on Windows and my machine will go into hibernate (i.e. when the battery level is critical). By default, my GRUB settings boot me into Ubuntu. So when I get back to my PC, sometimes I just hop into Ubuntu instead of going back to Windows. However, if I write any files to the Windows file system during that Ubuntu session, the next time I do go back to Windows (which resumes from hibernate), those files are missing. Obviously, the state of the actual file system and the hibernate snapshot become out of sync, and Windows chooses the hibernate snapshot, overriding any changes I may have made thru Ubuntu. For now, I've disabled the hibernate option in the Windows power settings, but is there any utility I can use to get back some of those missing files?

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• Single email Stuck in Backend Exchange Queue

  - by Kyle Brandt

  I have an outgoing message that has and is stuck in a queue on my backend mail server. The queue is: Internet Mail SMTP Connector (MY_FRONT_END_SERVER_NAME)-524350ff... It is in state retry with 183 failures. It is only one message and all other mail is flowing. The message is not particularly large. My limited understanding, a guess really, is that this message should get handed off to the front end mail server and sent to the remote hosts for which it is destined, so it should even matter if the remote host is up. However, I can telnet to the smtp provider of that host. How can I find out why it is stuck in this queue, and can I force it out somehow (unfreeze doesn't help me)?

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• Can you convert an address to a zip code in a spreadsheet?

  - by moe37x3

  Given a column of street addresses with city and state but no zip in a spreadsheet, I'd like to put a formula in a second column that yields the ZIP code. Do you know a way to do this? I'm dealing with US addresses, but answers pertaining to other countries are interesting, too. UPDATE: I guess I'm mostly hoping that there's a way to do this in Google Spreadsheets. I realize that you need to access a vast ZIP code database to do this, but it seems to me that such a database is already inside Google Maps. If I put an address in there without ZIP code, I get back an address with ZIP code. If Maps can do that lookup, maybe there's a way to make it happen in Spreadsheets, too.

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• How to use HFS formatted pen drive in Windows 7?

  - by row-sun

  I recently used disk utility in my mac book pro to format my 8 GB pen drive to install OS X. After that I formatted my pen drive from disk utility as FAT32 so that I would be able to use it in windows. But in windows the pen drive does not show up. When I right click on my computer and click manage and then disk management, the pen drive is listed there, but it doesn't show up in the explorer and I cant use it. I tried to do many things but I'm still not being able to use it in windows though I can use it in Mac OS X. Could anyone help? Thanks.

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• Tool for monitoring windows processes and folders

  - by Stoimen

  I am looking for a tool that tracks and keeps information for some processes on windows how long they've been running, when they have had started/closed. Also it would be nice to monitor folders if some data have been added/deleted to them. This is basically what I need. I tried Process Monitor but it gave me too much information. Just for creating a new folder it lists tons of useless information. I just need the time of creation... I tried and Process Explorer but it doesn't fit my needs either because it shows only the current state of my PC but I need to run some processes for couple of hours and after that to check what went wrong but unfortunately no records are saved.

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• Cannot login SQL Server after changing machine name

  - by Ucodia

  After installing and setting up new machines in a domain, we decided to rename one of them which had a SQL Server instance installed. So I changed the hostname, everything went fine regarding the domain but now, the server is logging a approximatively 2 SQL Server errors every 5 minutes and I cannot connect to the instance localy or from anywhere within the domain. Here is the error from the event log: SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been closed. Reason: AcceptSecurityContext failed. The Windows error code indicates the cause of failure. The logon attempt failed [CLIENT: x.x.x.x] Concerning the instance, everything is started and restarted without any extra error.

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• Any Windows based OpenID servers out there? [closed]

  - by Brian Knoblauch

  I've been looking to setup an OpenID server for a special project, but haven't found any workable OpenID server software packages. Originally was looking for a *nix solution, and found several, but they all had some kind of issue. So far I've tried JOIDS, community-id, and a couple others I unfortunately can't remember the names of. I've also come to the conclusion that even if I had managed to get one of those going that the management/upgrade cycles would have placed undue burden on the company (only a couple part time sysadmins with *nix knowledge, the day to day people are primarily Windows). So, I'm hoping that there's a Windows one out that will be functional that someone knows about and will be easy for a minimal support environment...

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• High system cpu load (%sys), system locks

  - by Mark

  For the last two weeks we are having intermittent severe spikes in system cpu usage (shown as %sys), which last for maybe half a minute, locking most processes, including ssh. I've been trying to figure this out, but atop doesn't show anything relevant (system usage for processes it shows is insignificant), spikes are intermittent and I could not reproduce the spike using any workload for the web application this webserver hosts. If you have any ideas on how to debug high %sys and (sometimes) %si CPU usage, please share them. System specs (don't know if any of this is relevant): Dedicated server, CentOS 6, core i7 950, consistent 4 to 8 GB RAM free at any time, hard drives are in RAID-1. Additional info: dmesg output doesn't change between spikes /var/log/messages doesn't change between spikes Here is cat /proc/vmstat Here is output of mpstat 1 during a typical spike Add 07.11.11: looks like simple reboot restored system state, and we might never know what caused the disturbance in first place.

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• SQL 2008 R2 Mirroring Issue

  - by CWL

  Windows 2008 R2 with SQL 2008 R2 - Using Mirroring of a Database across the WAN in a HA setup with one witness. One issue I am having is during a failure (ever so often) the system fails over or tries, but leaves both databases in a Restoring State. My guess is the failover issue happens when there is a WAN bouncing and the systems get confused. The usual fix is to reboot the sql servers. Has anyone seen this type of failure? While this does not happen often it does causes an issue and concern with HA not being trusted fully.

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• What questions do I need to ask for a database sync?

  - by user65745

  I am currently helping to implement an RFID inventory management system for my company. The software that we are locked into has been at best buggy and unreliable. The software provider is now rolling out a major release. My problem is that the new software release keeps a local database on each machine that then syncs to a master database online. According to the software company we cannot do a scaled rollout because of data corruption issues between the software releases. What questions can I be asking and what sort of testing can I do on my end to make sure this software works? Any suggestions would be very helpful.

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• UBUNTU 12.10 loaded. after that boot sector changed from win to grub

  - by Rupam Roy

  After installing Ubuntu 12.10, to my pc and giving a patjh in the external HD, its root dir only went into that and all files on the hd of my PC.Now i required the Ex HD everytime to go to either Win or Linux. I deleted the partition made by linux from disk management of Win, and now want to change the boot sector of my HD of PC back to win. Pc is not starting up and showing Grub failure. I have the original win 7 os. I tried with that going to the command line, but what is the command that takes me to DVD. I ve tried 'cd dvd' and 'cd/ dvd'. Plese help.

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• Outlook '10 hangs often, IMAP sync

  - by user23150

  We have 3 employees using IMAP to sync with their Desktop and Android Phones. Two are using 70% of their accounts storage, another is using 80%. They all have similar counts on folder structure, etc. The employee with the 80% storage is constantly having Outlook freeze on them for up to 5 minutes at a time. I realize this is Outlook connecting and doing activity on the server, but no one else has this problem. In fact, one user with the 70% storage used uses a very slow laptop, and doesn't have freezing issues. The network is the same, the settings are the same - at a loss how to proceed? Obviously "Outlook is a crummy IMAP client" doesn't help management...

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