Microsoft Word 2007 restarts the installer upon exiting on Windows XP
- by leeand00
A user complained that they were having issues with MS Office 2007, and that the installation / configuration dialog kept appearing. I already tried uninstalling Office 2007 and I ended up needing to use the Microsoft Fix It package to uninstall it, since using the control panel failed.
I close Microsoft Word.
The Installer for Microsoft Office inexplicably opens.
I then get a dialog that says I need to reboot.
So I restart...
Start Microsoft Word, Word starts up, and everything appears to be fine.
I close word, and nothing much happens this is on the administrator account.
I think everything is fixed so I call the user over to come try their account out.
We login as the user, and the user tries to open a document in Word.
The Configuration Progress Window reappears.
It runs...and then Word appears.
I close it and it appears to work, no window.
I open it again and the Configuration Progress window appears yet again...
Then Word opens up again, if I exit out and open up again I get the same Configuration Progress window.
I have no idea what is causing the Configuration Progress Window to come up..
Update: I attempted to install two updates:
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687400)
Update for the 2007 Microsoft Office System (KB967642)
Both of these updates failed.
Update: I attempted to install KB967642 manually and it failed.
