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• Importing PKCS#12 (.p12) files into Firefox From the Command Line

  - by user11165

  I’ve posted this question up on #Ubuntu and #Firefox Forums, and really could do with some help.. Anyone know where i could look or help with the answer. I’m hoping the power of social media will come through… I have a need to perform the following action: Firefox 3.6.x: Quote: open Edit - Preferences - Advanced - Encryption - View Certificates - Your Certificates - Import However i need the same functionality from the bash command line. So far I’ve established that the following command is supposed to be used: Quote: certutil -A -t “u,u,u” -d /home/df001/.mozilla/firefox/qe5y5lht.tc.default/ -n “mycert” -i client.p12 This executes with no isses, however, doesn’t show up in any Firefox Certificate store. However, I have noted that prior to running this command, i have a cert8.db key3.db and secmod.db file in the above folder. After running the command the certutil seems to have created a cert9.db, key4.db and pkcs12.txt file Listing the contents using the command: Quote: certutil -L -d sql:/home/df001/.mozilla/firefox/qe5y5lht.tc.default/ does seem to confirm my attempts of importing files into a certificate folder of some kind have worked. because i get Quote: Certificate Nickname Trust Attributes SSL,S/MIME,JAR/XPI Thawte SSL CA „ Go Daddy Secure Certification Authority „ Thawte SGC CA „ Entrust Certification Authority - L1C „ My Nero CT,C,c mynero P„ davidfield - Internet Widgits Pty Ltd u,u,u So, having tried this, and heading back over to the www, i cam across this command: Quote: pk12util -d /home/df001/.mozilla/firefox/qe5y5lht.tc.default/ -i client.p12 -n “David Field” -P “cert8.db” this again, appears to be importing something somewhere, however, again, Viewing certs from the Firefox interface doesn’t show the imported Cert. I’m surmising here on reading that the certutil and pk12util are creating a new NSS database, which firefox isn’t reading. So my question is, how can i get the p12 cert from the command line so it displays in the firefox Certificate manager interface? Why have i posted this here? Why not post on the firefox forum? Well i will copy and post the same question there as well, however the ability to use the command line to do this is important, as I have potentially 2000 machines which will need a user cert imported into firefox via a p12 file. I need to do this in the form of a script, i thought the hard part was going to be making the p12 file from the microsoft 2003 CA, turns out thats easy. I can’t just import via the GUI and copy over cert8.db x 2000, i can’t ask users to use the CA webinterface as its for VPN access, the users are off site, and they need the VPN to get to the cert server.. Is there any person out there who can help? By the way, i don't have the tor buttun installed.

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• Unable to add users to Microsoft Dynamics CRM 4.0 after database restore

  - by Wes Weeks

  Working with a client in our Multi-tenant CRM environment who was doing a database migration into CRM and as part of the process, a backup of their Organization_MSCRM database was taken just prior to starting the migration in case it needed to be restored and run a second time. In this case it did, so I restored the database and let the client know he should be good to go.  A few hours later I received a call that they were unable to add some new users, they would appear as available when using the add multiple user wizard, but anyone added would not be added to CRM.  It was also disucussed that these users had been added to CRM initally AFTER the database backup had been taken. I turned on tracing and tried to add the users through both the single user form and multiple user interface and was unable to do so.  The error message in the logs wasn't much help: Unexpected error adding user [email protected]: Microsoft.Crm.CrmException: INVALID_WRPC_TOKEN: Validate WRPC Token: WRPCTokenState=Invalid, TOKEN_EXPIRY=4320, IGNORE_TOKEN=False Searching on Google or bing didn't offer any assitance.  Apparently not a very common problem, or no one has been able to resolve. I did some searching in the MSCRM_CONFIG database and found that their are several user tables there and after getting my head around the structure found that there were enties here for users that were not part of the restored DB.  It seems that new users are added to both the Orgnaization_MSCRM and MSCRM_CONFIG and after the restore these were out of sync. I needed to remove the extra entries in order to address.  Restoring the MSCRM_CONFIG database was not an option as other clients could have been adding users at this point and to restore would risk breaking their instances of CRM.  Long story short, I was finally able to generate a script to remove the bad entries and when I tried to add users again, I was succesful.  In case someone else out there finds themselves in a similar situation, here is the script I used to delete the bad entries. DECLARE @UsersToDelete TABLE (   UserId uniqueidentifier )   Insert Into @UsersToDelete(UserId) Select UserId from [MSCRM_CONFIG].[dbo].[SystemUserOrganizations] Where CrmuserId Not in (select systemuserid from Organization_MSCRM.dbo.SystemUserBase) And OrganizationId = '00000000-643F-E011-0000-0050568572A1' --Id From the Organization table for this instance   Delete From [MSCRM_CONFIG].[dbo].[SystemUserAuthentication]   Where UserId in (Select UserId From @UsersToDelete)   Delete From [MSCRM_CONFIG].[dbo].[SystemUserOrganizations] Where UserId in (Select UserId From @UsersToDelete)   Delete From [MSCRM_CONFIG].[dbo].[SystemUser] Where Id in (Select UserId From @UsersToDelete)

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• Leading an offshore team

  - by Chuck Conway

  I'm in a position where I am leading two teams of 4. Both teams are located in India. I am on the west coast of the U.S. I'm finding leading remote teams challenging: First, their command of the English language is weak. Second, I'm having difficultly understanding them through their accents. Third is timing, we are 12 hours apart. We use Skype to communicate. I have a month to get the project done. We've burned through a week just setting up the environments. At this point I'm considering working their hours, 11p PDT to 7a PDT, to get them up to speed, so that I can get the project off the ground. A 12 hour lag time is too much. I'm looking for steps I can take to be successful at leading an offshore team. Update The offshore team's primary task is coding, of course, most coding tasks do involve some design work. The offshore team's are composed of one lead, 2 mid level (4 to 5 years) developers and a junior (~2 years) developer. The project is classic waterfall. We've handed the offshore team a business and a technical design document. We are trying to manage the offshore in an agile way. We have daily conference calls with them and I'm requiring the teams to send me a daily scrum in the form of an email answering the following questions: What did I do today? What am I going to do tomorrow? What do I need from Chuck so I can do my job tomorrow? There is some ambiguity in the tasks. The intent was to give them enough direction for them to develop the task with out writing the code for them. I don't have a travel budget. I am using Fogbugz to track the tasks. Each task has been entered into Fogbugz and given a priority. Each team member has access to FogBugz and can choose what task they wish to complete. Related question: What can we do to improve the way outsourcing/offshoring works? Update 2 I've decided that I can not talk to the team once a day. I must work with them. Starting tonight I've started working the same hours they are. This makes me available to them when they have questions. It also allows me to gain their trust and respect. Stackoverflow question Leading an offshore team

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• Creating metadata value relationships

  - by kyle.hatlestad

  I was recently asked an question about an interesting use case. They wanted content to be submitted into UCM with a particular ID in a custom metadata field. But they wanted that ID to be translated during submission into an employee name in another metadata field upon submission. My initial thought was that this could be done with a dependent choice list (DCL). One option list field driving the choices in another. But this didn't work in this case for a couple of reasons. First, the number of IDs could potentially be very large. So making that into a drop-down list would not be practical. The preference would be for that field to simply be a text field to type in the ID. Secondly, data could be submitted through different methods other then the web-based check-in form. And without an interface to select the DCL choices, the system needed a way to determine and populate the name field. So instead I went the approach of having the value of the ID field drive the value of the Name field using the derived field approach in my rule. In looking at it though, it was easy to simply copy the value of the ID field into the Name field...but to have it look up and translate the value proved to be the tricky part. So here is the approach I took... First I created my two metadata fields as standard text fields in the Configuration Manager applet. Next I create a table that stores the relationship between the IDs and Names. I then create a View into that table and set the column to the EmployeeID. I now create a new Application Field and set it as an option list using the View I created in the previous step. The reason I create it as an Application field is because I don't need to display the field or store a value in it. I simply need to make use of the option list in the next step... Finally, I create a Rule in which I select the Employee Name field and turn on the 'Is derived field' checkbox. I edit the derived value and add a new condition. Because the option list is a Application field and not an Information field, I can't use the Compute button. Instead, I insert this line directly in the Value field: @getFieldViewValue("EmployeeMapping",#active.xEmployeeID, "EmployeeName") The "EmployeeMapping" parameter designates that the value should be pulled from the EmployeeMapping Application field that I had created in the previous step. The #active.xEmployeeID field is the ID value that should be pulled from what the user entered. "EmployeeName" is the column name in the table which has the value which corresponds to the ID. The extracted name then becomes the value within our Employee Name field. That's it. You can then add additional Rules to make the Name field read-only/hidden on the check-in page and such.

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• How I might think like a hacker so that I can anticipate security vulnerabilities in .NET or Java before a hacker hands me my hat [closed]

  - by Matthew Patrick Cashatt

  Premise I make a living developing web-based applications for all form-factors (mobile, tablet, laptop, etc). I make heavy use of SOA, and send and receive most data as JSON objects. Although most of my work is completed on the .NET or Java stacks, I am also recently delving into Node.js. This new stack has got me thinking that I know reasonably well how to secure applications using known facilities of .NET and Java, but I am woefully ignorant when it comes to best practices or, more importantly, the driving motivation behind the best practices. You see, as I gain more prominent clientele, I need to be able to assure them that their applications are secure and, in order to do that, I feel that I should learn to think like a malevolent hacker. What motivates a malevolent hacker: What is their prime mover? What is it that they are most after? Ultimately, the answer is money or notoriety I am sure, but I think it would be good to understand the nuanced motivators that lead to those ends: credit card numbers, damning information, corporate espionage, shutting down a highly visible site, etc. As an extension of question #1--but more specific--what are the things most likely to be seeked out by a hacker in almost any application? Passwords? Financial info? Profile data that will gain them access to other applications a user has joined? Let me be clear here. This is not judgement for or against the aforementioned motivations because that is not the goal of this post. I simply want to know what motivates a hacker regardless of our individual judgement. What are some heuristics followed to accomplish hacker goals? Ultimately specific processes would be great to know; however, in order to think like a hacker, I would really value your comments on the broader heuristics followed. For example: "A hacker always looks first for the low-hanging fruit such as http spoofing" or "In the absence of a CAPTCHA or other deterrent, a hacker will likely run a cracking script against a login prompt and then go from there." Possibly, "A hacker will try and attack a site via Foo (browser) first as it is known for Bar vulnerability. What are the most common hacks employed when following the common heuristics? Specifics here. Http spoofing, password cracking, SQL injection, etc. Disclaimer I am not a hacker, nor am I judging hackers (Heck--I even respect their ingenuity). I simply want to learn how I might think like a hacker so that I may begin to anticipate vulnerabilities before .NET or Java hands me a way to defend against them after the fact.

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• Comparison of Extreme Programming (XP) to Traditional Programming Methodologies

  The comparison of extreme programming (XP) to traditional programming methodologies can find similarities between the historic biblical battle between David and Goliath. Goliath of Gath is a Philistine warrior renowned for his size, strength and battle tested skills. Much like Goliath, traditional methodologies are known to be cumbersome due to large amounts of documentation, and time consuming do to the time needed to gather all the information. However, traditional methodologies have been widely accepted by the software development community for years because of its attention to detail regarding project development and maintenance. David is a male Israelite teenager, who was small, fearless, and untrained in any type of formal combat. In a similar fashion, extreme programming focuses more on code over documentation so that time is spent on developing the project and not on cumbersome documentation of a project. Typically, project managers and developers are fearless when they start this type of project because they usually start with little to no documentation, and they expect to be given changes to be implemented at the start of every new project iteration. Because of the lack of need or desire for documentation in extreme programming projects they appear to act as if there is no formal process involved in developing an extreme programming project.  This is a misnomer, because of the consistent development iterations and interaction with clients and users the quickly takes form because each iteration allows the project to be refined as the customer needs and desires change. Ravikant Agarwal and David Umphress documented a new approach to extreme programming called personal extreme programming (PXP) at the ACM Southeast Regional Conference in 2008. PXP is the application of extreme programming core concepts in a single developer team environment.  PXP focuses on how to adjust the main concepts and practices of extreme programming that is typically centered in a group environment and how they can be altered to be beneficial for a single developer environment. Suzanne Smith and Sara Stoecklin are both advocates of extreme programming according to the Journal of Computing Sciences in Colleges and in fact they feel that it should receive more attention in introductory programming classes to allow students to better understand the software development process. Reasons why extreme programming is a good thing: Developers get to do more of what they love, Develop. Traditional software development methodologies tend to  add additional demands on a project by requiring all requirements and project specifications to be fully defined prior to the start of the implementation phase of a project. A standard 40 hour work week. With limiting the work week to only 40 hours prevents developers from getting burned out on projects.

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• How to unicode Myanmar texts on Java? [closed]

  - by Spacez Ly Wang

  I'm just beginner of Java. I'm trying to unicode (display) correctly Myanmar texts on Java GUI ( Swing/Awt ). I have four TrueType fonts which support Myanmar unicode texts. There are Myanmar3, Padauk, Tharlon, Myanmar Text ( Window 8 built-in ). You may need the fonts before the code. Google the fonts, please. Each of the fonts display on Java GUI differently and incorrectly. Here is the code for GUI Label displaying myanmar texts: ++++++++++++++++++++++++ package javaapplication1; import javax.swing.JFrame; import javax.swing.JTextField; public class CusFrom { private static void createAndShowGUI() { JFrame frame = new JFrame("Hello World Swing"); frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE); String s = "\u1015\u102F \u103C\u1015\u102F"; JLabel label = new JLabel(s); label.setFont(new java.awt.Font("Myanmar3", 0, 20));// font insert here, Myanmar Text, Padauk, Myanmar3, Tharlon frame.getContentPane().add(label); frame.pack(); frame.setVisible(true); } public static void main(String[] args) { javax.swing.SwingUtilities.invokeLater(new Runnable() { public void run() { createAndShowGUI(); } }); } } ++++++++++++++++++++++++ Outputs vary. See the pictures: Myanmar3 IMG Padauk IMG Tharlon IMG Myanmar Text IMG What is the correct form? (on notepad) Well, next is the code for GUI Textfield inputting Myanmar texts: ++++++++++++++++++++++++ package javaapplication1; import javax.swing.JFrame; import javax.swing.JTextField; public class XusForm { private static void createAndShowGUI() { JFrame frame = new JFrame("Frame Title"); frame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE); JTextField textfield = new JTextField(); textfield.setFont(new java.awt.Font("Myanmar3", 0, 20)); frame.getContentPane().add(textfield); frame.pack(); frame.setVisible(true); } public static void main(String[] args) { javax.swing.SwingUtilities.invokeLater(new Runnable() { public void run() { createAndShowGUI(); } }); } } ++++++++++++++++++++++++ Outputs vary when I input keys( unicode text ) on keyboards. Myanmar Text Output IMG Padauk Output IMG Myanmar3 Output IMG Tharlon Output IMG Those fonts work well on Linux when opening text files with Text Editor application. My Question is how to unicode Myanmar texts on Java GUI. Do I need additional codes left to display well? Or Does Java still have errors? The fonts display well on Web Application (HTML, CSS) but I'm not sure about displaying on Java Web Application.

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• Dawn of the Enterprise Social Developer

  - by Mike Stiles

  Social is not just for poking friends, posting videos of cats playing pianos, or even just for brand marketing anymore. It has become a key form of communication internally and externally across every area of the enterprise. As a Java developer, are you positioning yourself for the integration of social into enterprise business systems that’s on the near horizon? Because it’s the work you do and the applications you build that will influence what the social-enabled enterprise is going to look like and how it’s going to operate. But as a social developer, step one is wrapping your arms around all the things that are possible. Traditionally, the best exploration, brainstorming and innovation come from collaborating with other developers. That’s how the big questions can be hashed (or hacked) out. Is Java the best social development environment? If not, what is? What’s already being done in terms of application integration? The JavaOne Social Developer Program will offer up a series of talks and events on those very issues Tuesday, October 2 at the San Francisco Hilton. If you’re interested in embarking on this newest frontier of enterprise social development, you can connect with others who are thinking the same thing and get moving on your first project.Talks will include: Emergence Of The Social EnterpriseExtending Social into Enterprise Applications and Business ProcessesIntro to Open Graph and Facebook's APIs Building the Next Wave of Social Commerce Platforms Social Data and the Enterprise LinkedIn: A Professional Network Built with Java Technologies and Agile Practice Social Developer Hackathon In addition to these learning and discussion opportunities, you might consider joining the new Oracle Social Developer Community (OSDC), where the interaction and collaboration can continue indefinitely. It doesn’t take a lot of tea leaf reading to know that the cloud will house the enterprise technology of the future, and social (as well as the rich data it brings) is going to be a major part of that as social integrates across every business function as there’s proven value for consumer facing initiatives. The next phase of social development is going to involve combining enterprise data from multiple sources, new and existing, social and traditional, in order to tell compelling and usable stories. And social is coming to the enterprise quickly, meaning you as a development leader should seek to understand not just what's worked on the consumer side, but what aspects of those successes can be applied inside the organization. Get educated, get connected, and consider registering for this forward-looking event now to get started with enterprise social development.

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• Rewriting code under BSD license

  - by Frank

  I am currently studding OpengGL with OpenGL Supebible 5th edition. I've found interested for me some C++ code that is distributed with the book (see also on google code). That code is under New BSD License. I am writing my software on C# with SharpGL wrapper and I'd like to know following things: Can I rewrite that C++ to C#? edid: I'am interesting in using such things like GLBatch, GLShaderManager and some other thing from GLTools. Problem is that library is on C++, but I use C#. How do I have to mark my source code if I put it somewhere like to my github account? What disclaimer should be? Original disclaimer looks like: /* GLShaderManager.h Copyright (c) 2009, Richard S. Wright Jr. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer. Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of Richard S. Wright Jr. nor the names of other contributors may be used to endorse or promote products derived from this software without specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS "AS IS" AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. */ Edit: Should my copyright looks like after rewriting something like that? Copyright (c) 2014, My Name Copyright (c) 2009, Richard S. Wright Jr. All rights reserved. Redistribution...................

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• SOA &amp; Application Grid Specialization step 2 of 6 &ndash; References &amp; Marketing Kits

  - by Jürgen Kress

  In our fist step to become SOA Specialized & Application Grid Specialized we highlighted our OMM to register your opportunities. We continue our path to specialization with our marketing offerings to create your reference cases and run joint marketing campaigns. References: Be Recognized Through Partner Success Stories Oracle delivers a wide variety of services and solutions through our partners and we believe that those successes should be recognized and promoted. References are also required to become specialized. We showcase our partners’ capabilities in Oracle products and industries through partner success stories that are published on Oracle.com. For significant implementations, we may invite partners to participate in a press release or be interviewed in a podcast. To participate and take a further step to become specialized, please take a minute to complete the form and tell us about the successful project you have implemented. If your story is selected, we will contact you for an interview. Create your references The partner reference program Enables partners to be recognized by both Oracle and our customers Provides an opportunity for partners to showcase successes with their customers on Oracle solutions Helps raise awareness of our partners’ capabilities, elevating them above their competition Time to submit a SOA and Application Grid reference request today To learn more about partner references, check out the following resources: Judson Althoff’s YouTube Video: Be Recognized with OPN Specialized Reference Program OPN PartnerCast: Be Recognized…Your Reference Matters!!! (MP3) Partner/Customer Reference Brochure (PDF) Marketing Kits We have created OFM 11g marketing kit http://tinyurl.com/soamarketing (OPN account required) The marketing kit includes all the ppts and demos from our launch event. Oracle package includes: • Event templates like invitation, agenda ,confirmation follow up templates • OFM 11g presentations • Free usage of the Oracle Customer Visit Center • Condition: mandatory lead registration in the Oracle Open Market Model (OMM) To download the material, please make sure that you select the campaign “Enterprise: Fusion Middleware 11g”: OFM 11g Oracle Marketing 4 Partners Package http://tinyurl.com/soamarketing (OPN account required)   For more information on Specialization please visit our OPN Specialized Webcast Series And become a member in our SOA Partner Community for registration please visit www.oracle.com/goto/ema/soa Jürgen Kress, SOA Partner Adoption EMEA SOA Specialized Application Grid Specialized Proof 2 transactions with OMM Proof 2 transactions with OMM Create your 2 references Create your 2 references SOA Sales assessment 3, Oracle Application Grid Sales Specialist  SOA Pre-Sales assessment 3 Oracle Application Grid PreSales Specialist Support assessment 1 Support assessment 2 SOA Implementation assessment 4 Application Gridplementation assessment 4

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• A big flat text file or a HTML site for language documentation?

  - by Bad Sector

  A project of mine is a small embeddable Tcl-like scripting language, LIL. While i'm mostly making it for my own use, i think it is interesting enough for others to use, so i want it to have a nice (but not very "wordy") documentation. So far i'm using a single flat readme.txt file. It explains the language's syntax, features, standard functions, how to use the C API, etc. Also it is easy to scan and read in almost every environment out there, from basic text-only terminals to full-fledged high-end graphical desktop environments. However, while i tried to keep things nicely formatted (as much as this is possible in plain text), i still think that being a big (and growing) wall of text, it isn't as easy on the eyes as it could be. Also i feel that sometimes i'm not writing as much as i want in order to avoid expanding the text too much. So i thought i could use another project of mine, QuHelp, which is basically a help site generator for sites like this one with a sidebar that provides a tree of topics/subtopics and offline full text search. With this i can use HTML to format the documentation and if i use QuHelp for some other project that uses LIL, i can import LIL's documentation as part of the other project's documentation. However converting the existing documentation to QuHelp/HTML isn't a small task, especially when it comes to functions (i'll need to put more detail on them than what currently exists in the readme.txt file). Also it loses the wide range of availability that it currently has (even if QuHelp's generated code degrades gracefully down to console-only web browsers, plain text is readable from everywhere, including from popular editors such as Vim and Emacs - i had someone once telling me that he likes LIL's documentation because it is readable without leaving his editor). So, my question is simply this: should i keep the documentation as it is now in the form of a single readme.txt file or should i convert it to something like the site i mentioned above? There is also the option to do both, but i'm not sure if i'll be able to always keep them in sync or if it is worth the effort. After asking around in IRC i've got mixed answers: some liked the wide availability of the single text file, others said that it is looks as bad as a man page (personally i don't mind that - i can read man pages just fine - but other people might have issues reading them). What do you think?

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• Is ASP.NET MVC completely (and exclusively) based on conventions?

  - by Mike Valeriano

  --TL;DR Is there a "Hello World!" ASP.NET MVC tutorial out there that doesn't rely on conventions and "stock" projects? Is it even possible to take advantage of the technology without reusing the default file structure, and start from a single "hello_world.asp" file or something (like in PHP)? Am I completely mistaken and I should be looking somewhere else, maybe this? I'm interested in the MVC framework, not Web Forms --Background I've played a bit with PHP in the past, just for fun, and now I'm back to it since web development became relevant for me once again. I'm no professional, but I try to gain as much knowledge and control over the technology I'm working with as possible. I'm using Visual Studio 2012 for C# - my "desktop" language of choice - and since I got the Professional Edition from Dreamspark, the Web Development Tools are available, including ASP.NET MVC 4. I won't touch Web Forms, but the MVC Framework got my attention because the MVC pattern is something I can really relate to, since it provides the control I want but... not quite. Learning PHP was easy - and right form the start I could just create a "hello_world.php" file and just do something like this for immediate results: <!-- file: hello_world.php --> <?php> echo "Hello World!"; <?> But I couldn't find a single ASP.NET (MVC) tutorial out there (I'll be sure to buy one of the upcoming MVC 4 books, only a month away or so) that would start like that. They all start with a sample project, building up knowledge from the basics and heavily using conventions as they go along. Which is fine, I suppose, but it's now the best way for me to learn things. Even the "Empty" project template for a new ASP.NET MVC 4 Application in VS2012 is not empty at all: several files and folders are created for you - much like a new C# desktop application project, but with C# I can in fact start from scratch, creating the project structure myself. It is not the case with PHP: I can choose from a plethora of different MVC frameworks I can just create my own framework I can just skip frameworks altogether, and toss random PHP along with my HTML on a single file and make it work I understand the framework needs to establish some rules, but what if I just want to create a single page website with some C# logic behind it? Do I really need to create a whole bloat of files and folders for the sake of convention? Also, please understand that I haven't gotten far on any of those tutorials mainly because of this reason, but, if that's the only way to do it, I'll go for it using one of the books I've mentioned before. This is my first contact with ASP.NET but from the few comparisons I've read, I believe I should stay the hell away from Web Forms. Thank you. (Please forgive the broken English - it is not my primary language.)

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• How-to logout from ADF Security

  - by frank.nimphius

  Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;} ADF Security configures an authentication servlet, AuthenticationServlet, in the web.xml file that also provides a logout functionality. Developers can invoke the logout by a redirect performed from an action method in a managed bean as shown next  public String onLogout() {   FacesContext fctx = FacesContext.getCurrentInstance();   ExternalContext ectx = fctx.getExternalContext();   String url = ectx.getRequestContextPath() +              "/adfAuthentication?logout=true&end_url=/faces/Home.jspx";       try {     ectx.redirect(url);   } catch (IOException e) {     e.printStackTrace();   }   fctx.responseComplete();   return null; } To use this functionality in your application, change the Home.jspx reference to a public page of yours that the user is redirected to after successful logout. Note that for a successful logout, authentication should be through form based authentication. Basic authentication is known as browser sign-on and re-authenticates users after the logout redirect. Basic authentication is confusing to many developers for this reason.

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• Canonicalization issue regarding academic URL vs. blog URL

  - by user5395

  I'm sorry if what I am about to write is long-winded. I only wish to be clear. I am an academic in the scientific community. I maintain a web site for my research, teaching, and other professional activities. Until recently, the content for this site was hosted in a directory on my university department's own server. The address is of the typical form (universityname).edu/~(myusername) I decided that I wanted to use WordPress in order to host and manage my page. So I set up a WordPress.com blog and then replaced the index.html file in (universityname).edu/~(myusername) with a new one consisting of a single frame, containing the WordPress.com blog. Now when a user visits (universityname).edu/~(myusername), he or she sees the blog instead. This has been pretty nice because, even when the user clicks on links between pages or posts in the blog, the only thing showing up in the address bar of the browser is www.(universityname).edu/~(myusername), because the blog is constrained to a frame. However, the effect of this change on the search side of things has not been so kind to me. Before, when someone searched for my name in Google, the first result was always (universityname).edu/~(myusername). This is the most desirable outcome, for professional reasons. (Having my academic URL come up first suggests that I am an accredited professional, and not just some crank with a blog!) But now, Google seems to have canonicalized my web presence under the blog's WordPress.com address. It has completely forgotten about my academic URL and considers the WordPress.com address to be the best address representing me on the web. Unfortunately, WordPress.com doesn't support the canonical tag, so I can't tell the blog to advertise itself as my academic URL in the header. (It doesn't seem to help at all that I have used the WordPress.com dashboard to turn on no-indexing of the blog.) One obvious solution would be to use the departmental server to host my content again, and use a local installation of the WordPress platform. For reasons beyond my control, the platform will not be deployed on the departmental server at this time. Another solution would be to use shared hosting with WordPress.org support, because the WordPress.org platform does support the canonical tag (albeit via a plug-in). But this seems to usually require purchasing a domain name and other fees, and there is no guarantee that Google will listen to the canonical tag (it might use whatever domain name I end up with instead). Is there a way I can more cleverly integrate the WordPress.com blog into a page hosted on my department's server? Is there some PHP code I can write to retrieve the blog's contents in a way that Google won't treat as a link / "perceive" the blog? Please note: I am a PHP novice at best. I just feel there should be a simpler solution to all this, within the constraints of what I have described above. Thanks!

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• Oracle Joins XBRL US To Help Drive Adoption

  - by Theresa Hickman

  Recently, Oracle joined XBRL US, the national consortium for XML business reporting standards to stay ahead of the technology and help increase XBRL adoption by U.S. companies by 2011. Large accelerated filers were mandated to use XBRL starting in 2009; other large filers started in 2010 and all other public companies must comply in June 2011. Here is a list of other organizations that recently joined XBRL US: Oracle Citi Federal Filings LLC Edgar Agents LLC XSP For those of you who have been living under a rock, XBRL stands for eXtensible Business Reporting Language. Simply put, it's reporting electronically. Just like PDFs or spreadsheets are a type of output, XBRL is another output option in electronic form. Right now, the transition to XBRL means extra work for publicly traded companies because they need to file their financial statements in both EDGAR and XBRL formats. Once the SEC phases out the EDGAR system, XBRL will be the primary way to deliver financial information with footnotes and supporting schedules to multiple audiences without having to re-key or reformat the information. A single XBRL document can be converted to printed output, published via the Web, fed into an SEC database (e.g. EDGAR) or forwarded to a creditor for analysis. Question: How does Oracle support XBRL reporting? Answer: The latest XBRL 2.1 specifications are supported by Oracle Hyperion Disclosure Management, which is part of Oracle's Hyperion Financial Close Suite along with Hyperion Financial Management, Hyperion Financial Data Quality Management and Hyperion Financial Close Management. Hyperion Disclosure Management supports the authoring of financial filings in Microsoft Office, with "hot links" to reports and data stored in Hyperion Financial Management or Oracle Essbase. It supports the XBRL tagging of financial statements as well as the disclosures and footnotes within your 10K and 10Q filings. Because many of our customers use Hyperion Financial Management (HFM) for their consolidation needs, they simply generate XBRL statements from their consolidated financial results. Question: What if you don't use Hyperion Financial Management, and you only use E-Business Suite General Ledger or PeopleSoft General Ledger? Answer: No problem, all you need is Hyperion Disclosure Management to generate XBRL from your general ledger. Here are the steps: Upload the XBRL taxonomy from the SEC or XBRL website into Hyperion Disclosure Management. Publish your financial statements out of general ledger to Excel. Perform the XBRL tag mapping from the Excel output to Hyperion Disclosure Management. For more information and some interesting background on XBRL, I recommend reading What You Need To Know About XBRL written by our EPM expert, John O'Rourke.

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• Brightness Crash and Fan issues in 12.04.1

  - by S.A. McIntosh

  I would just like to state beforehand that I am a total novice in using Ubuntu when it comes to the more complex issues. So I thought it would be best to finally come here and ask for help before being re-directed or closed out for a solution. I have already looked high and low on this board for one but nothing came up for my particular case, so I might as well take a shot asking for the first time here. This is what I have at the moment: -Dell Insprion 1764 w/ 64-bit Intel i5 Core -Dual Boot: Windows 7/Ubuntu 12.04.1 32-bit (from 12.04 install) -Unity shell -Linux kernel: 3.2.0-32 generic-pae ...and this is my fglrxinfo: OpenGL vendor string: Advanced Micro Devices, Inc. OpenGL renderer string: ATI Mobility Radeon HD 5000 Series OpenGL version string: 4.2.11627 Compatibility Profile Context The one issue I have with using Ubuntu is brightness. With the driver in every time I use the slider in the brightness and lock settings or use the keyboard function, it freezes, goes black and comes up with a scrambled colors page like this in the video. So I have looked all over this board and the web for answers looking for a solution that might have an answer. This is what I have done so far to fix this: -First Solution: Looking around, I found this small fix using terminal: sudo gedit /etc/rc.local followed by adding this into "rc.local" echo # > /sys/class/backlight/acpi_video0/brightness This works rarely with the graphics driver still in and I often get lucky say during restart but reboot would only snap back the brightness at max. -Second Solution Simply remove the graphics driver while leaving the solution of first behind. This solves the issue but results in having the monitor flicker and flash at startup which in itself is not a problem to me but maybe not so good for monitor health. Also it causes the fan to speed up throughout the session and render any program that needs the driver useless. -Third Solution This is the most obvious. Just simply use the brightness on AMD Catalyst Control Center software that came with the driver, and I can say that it's form of brightness is HORRIBLE compared to the actual settings. Which leads up to where I am now, back to the driver to stop the fan speed-up and seems that the only solution to the brightness crash is to use the keyboard-controlled brightness at the login screen NOT the desktop if I want the issued effect but will just snap at max bright again if I restart. Fan speed problem is dealt with but now run the risk of crashing my computer if I so much touch the brightness settings. Speaking of which I found this on launchpad and it seems that the issue has been going far since June of 2012. Any help, redirect link or reference would be greatly appreciated. Thank you.

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• introducing pointers to a large software project

  - by stefan

  I have a fairly large software project written in c++. In there, there is a class foo which represents a structure (by which i don't mean the programmers struct) in which foo-objects can be part of a foo-object. Here's class foo in simplest form: class Foo { private: std::vector<unsigned int> indices; public: void addFooIndex(unsigned int); unsigned int getFooIndex(unsigned int); }; Every foo-object is currently stored in an object of class bar. class Bar { private: std::vector<Foo> foos; public: void addFoo(Foo); std::vector<Foo> getFoos(); } So if a foo-object should represent a structure with a "inner" foo-object, I currently do Foo foo; Foo innerFoo; foo.addFooIndex(bar.getFoos().size() - 1); bar.addFoo(innerFoo); And to get it, I obviously use: Foo foo; for ( unsigned int i = 0; i < foo.getFooIndices().size(); ++i ) { Foo inner_foo; assert( foo.getFooIndices().at(i) < bar.getFoos().size() ); inner_foo = bar.getFoos().at(foo.getFooIndices().at(i)); } So this is not a problem. It just works. But it's not the most elegant solution. I now want to make the inner foos to be "more connected" with the foo-object. It would be obviously to change class foo to: class Foo { private: std::vector<Foo*> foo_pointers; public: void addFooPointer(Foo*); std::vector<Foo*> getFooPointers(); }; So now, for my question: How to gently change this basic class without messing up the whole code? Is there a "clean way"?

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• Diagram to show code responsibility

  - by Mike Samuel

  Does anyone know how to visually diagram the ways in which the flow of control in code passes between code produced by different groups and how that affects the amount of code that needs to be carefully written/reviewed/tested for system properties to hold? What I am trying to help people visualize are arguments of the form: For property P to hold, nd developers have to write application code, Ca, without certain kinds of errors, and nm maintainers have to make sure that the code continues to not have these kinds of errors over the project lifetime. We could reduce the error rate by educating nd developers and nm maintainers. For us to be confident that the property holds, ns specialists still need to test or check |Ca| lines of code and continue to test/check the changes by nm maintainers. Alternatively, we could be confident that P holds if all code paths that could violate P went through tool code, Ct, written by our specialists. In our case, test suites alone cannot give confidence that P holdsnd » nsnm ns|Ca| » |Ct| so writing and maintaining Ct is economical, frees up our developers to worry about other things, and reduces the ongoing education commitment by our specialists. or those conditions do not hold, so focusing on education and testing is preferable. Example 1 As a concrete example, suppose we want to ensure that our web-service only produces valid JSON output. Our web-service provides several query and mutation operators that can be composed in interesting ways. We could try to educate everyone who maintains those operations about the JSON syntax, the importance of conformance, and libraries available so that when they write to an output buffer, every possible sequence of appends results in syntactically valid JSON. Alternatively, we don't expose an output stream handle to application code, and instead expose a JSON sink so that every code path that writes a response is channeled through a JSON sink that is written and maintained by a specialist who knows JSON syntax and can use well-written libraries to produce only valid output. Example 2 We need to make sure that a service that receives a URL from an untrusted source and tries to fetch its content does not end up revealing sensitive files from the file-system, like file:///etc/passwd. If there is a single standard way that any developer familiar with the application language's libraries would use to fetch URLs, which has file-system access turned off by default, then simply educating developers about the standard mechanism, and testing that file probing fails for some inputs, will probably be sufficient.

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• Oracle at ASMC PDI 2012

  - by jeffrey.waterman

  Recently, I had the pleasure of representing Oracle at the American Society of Military Comptrollers National Professional Development Institute (PDI).  The PDI is the premier training event for resource managers in the Department of Defense and US Coast Guard.  Each year they assemble top presenters and key note speakers to convey their experiences and share the upcoming goals and vision for the Defense Department's financial and resource management community.  This year, the common themes were centered around 'auditability' and 'efficiency'.   What is auditability?  There were many definitions/themes tossed around, but to summarize my notes, it boiled down to:- the proper tracking of funds- audit readiness- proper controls- proper documentation There were sessions regarding entire programs focused on the need for auditability.  For example, FIAR: Financial Improvement and Audit Readiness (http://comptroller.defense.gov/fiar/index.html)   The FIAR stresses the "...improve(ment of) the Department's financial processes, controls and information." The entire conference, one set of solutions kept popping into my head around, "how can Oracle's solutions assist the Department of Defense", or any other Federal Agency, improve their financial processes and controls?   One answer came to mind:  Oracle Governance, Risk, and Compliance Management. Commonly referred to as "GRC". Let me summarize the main components around Oracle's GRC solution: GRC Manager: This solution is the central repository for documenting business processes, policies, and established controls.  All identified risks and issues are documented within the repository as well as action plans necessary for mitigation. GRC Controls:  This solution consists of a set of tools which are embedded with your ERP (financial, human resource, supply chain, etc.) applications to detect, prevent, and/or enforce the policies and procedures established by your Agency.  Components of the solution include:- Application Access Control Governor: a robust tool for managing application roles and responsibilities; simplify segregation of duty maintenance- Configuration Controls Governor: complete audit trail for changes made to configurations- Transactions Control Governor: track violations of internal controls; alert management to suspicious activities; be warned when high dollar transactions are occurring on an irregular basis; - Preventative Controls Governor: prevent sensitive information from being viewed by unauthorized parties; enforce field, block, and form change control If you are in the financial or resource management community and are concerned about auditability within your organization I suggest you follow up this post by reading about Oracle's GRC solutions.  www.oracle.com/grc Please feel free to follow up with thought and questions in the comments section below.  Also, if you have a topic you would like addressed in this blog, just drop me a note at [email protected]  or leave the suggestion in the comment section as well. Thank you for reading.

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• What's Old is New Again

  - by David Dorf

  Last night I told my son he could stream music to his tablet "from the cloud" (in this case, the Amazon Cloud).  He paused, then said, "what is the cloud?"  I replied, "a bunch of servers connected to the internet."  Apparently he had visions of something much more magnificent.  Another similar term is "big data."  These marketing terms help to quickly convey topics but are oversimplifications that are open to many interpretations.  At their core, those terms a shiny packages holding recycled ideas. I see many headlines declaring big data changes everything, but it doesn't.  Savvy retailers have been dealing with large volumes of data since the electronic cash register was invented.  But the there have a been a few changes to the landscape that make big data a topic of conversation: 1. Computing power has caught up to storage volumes. Its now possible to more thoroughly analyze the copious volumes of data retailers have been squirreling away.  CPUs are faster, sold state drives more plentiful, and new ways to store and search data are available.  My iPhone is more power than the computer used in the Apollo mission to the moon. 2. Unstructured data is everywhere.  The Web used to be where retailers published product information, but now users are generating the bulk of the content in the form of comments, videos, and "likes."  The variety of information available to retailers is huge, and it meaning difficult to discern. 3. Everything is connected.  Looking at a report from my router, there are no less than 20 active devices on my home network.  We can track the location of mobile phones, tag products with RFID, and set our thermostats (I love my Nest) from a thousand miles away.  Not only is there more data, but its arriving at higher velocity. Careful readers will note the three Vs that help define so-called big data: volume, variety, and velocity. We now have more volume, more variety, and more velocity and different technologies to deal with them.  But at the heart, the objectives are still the same: Informed decisions Accurate forecasts Improved optimizations So don't let the term "big data" throw you off the scent.  Retailers still need to execute on the basics.  But do take a fresh look at the data that's available and the new technologies to process it.  The landscape will continue to change and agile organizations will always be reevaluating their approaches.  You can just add some more weapons to the arsenal.

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• How to use Object Type Converter

  - by arun.x.sridharan(at)oracle.com

  UseCase Description A person form where in user will enter String which has to be converted to Number while persisting. From the User Interface we might be getting a String value which has to be persisted in the database as a number in that scenario we can use converters to map the java object which is of type String to its database value which is a Number. For example , there is a 'Person' table in database which is used to store the user details passed from the User Interface. It has a 'Status' column which is of the value  Number. But from the User Interface String values (Active/InActive) are passed . For persisting the user details we can use Object type converter and provide the mappings for status column corresponding to the String values. Object type converter can be used if you wanted to have a mapping for a field for example when departmentName on the entity was of String value and mapped to dept_name field on the database table which is of the value NUMBER.   Implementation steps Sample EJB API for setting the value of status on Person Entity as a String     public void createPerson(String status,String firstName,String lastName) {                Person person = new Person();                // status will be set as a String value received from the User Interface         person.setStatus(status);                person.setFirstname(firstName);        person.setLastname(lastName);                persistPerson(person);         } In the sample code shown above status is passed as a String, this has to be converted to Number. The String value obtained will be set on Person object and persistPerson API will be called for creating a new person from the values passed from the User Interface.  Steps to configure Object type converter: 1. Navigate to Person Entity from persistence.xml and navigate to status field2. Click on Conversion tab and select Converted check box3. Select Object Type Converter radio button and set the Data Type Class to      java.math.BigDecimal and Object Type Class to java.lang.String4. Specify the conversion values for all the values that can be passed from the user interface  as shown below5. Set the Default Object value

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• What tools exist for assessing an organisation's development capability?

  - by Eric Smith

  I have a bit of a challenge at work at the moment. Presently (and in fact, for some time now), we have been experiencing the following problems with some in-house maintained applications: Defects (sometimes quite serious) being released into production; The Customer (that is, the relevant business unit) perpetually changing their minds (or appearing to do so) about what issue to work on next; A situation where everyone seems to be in a "fire-fighting" mode a lot of the time; Development staff responding to operational requests from business users; ("operational" here means something that needs to be done in order to continue with business, or perhaps just to make a business user's life a little less painful, as opposed to fixing a bug in the application, or enhancing the application); Now I'm sure this doesn't sound particularly new or surprising to most of the participants on this Q&A site and no prizes for identifying the "usual suspects" when it comes to root causes. My challenge is that I have to persuade the higher-ups to do uncomfortable things in order to address all of this. The folk I need to persuade come from a mixture of the following two cultures: Accounting; IT Infrastructure. I have therefore opted for a strategy that draws from things with-which folk from such a culture would be most comfortable (at least, in my estimation), namely: numbers and tangibles. Of course modern development practitioners know all too well that this sort of thing isn't easily solved using an analytical mindset (some would argue that that mindset is, in fact, entirely inappropriate). Never-the-less, this is the dichotomy with-which I am faced, so that's the stake that I've put in the ground. I would like to be able to do research and use the outputs to present findings in the form of metrics and measures. I am finding it quite difficult, though, to find an agreed-upon methodology and set of templates for assessing an organisations development capability--the only thing that seems applicable is the Software Engineering Institute's Capability Maturity Model. The latter, however, seems dated and even then rather vague. So, the question is: Do any tools or methodologies (free or commercial) exist that would assist me in completing this assessment?

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• EBS 11i and 12.1 Support Timeline Changes

  - by Steven Chan (Oracle Development)

  Two important changes to the Oracle Lifetime Support policies for Oracle E-Business Suite were announced at OpenWorld last week.  These changes affect EBS Releases 11i and 12.1. The changes are detailed in this My Oracle Support document: E-Business Suite 11.5.10 Sustaining Support Exception & 12.1 Extended Support Now to Dec. 2018 (Note 1495337.1) 1. Changes for EBS 11i Sustaining Support The first change is that  we will be providing an exception for the first 13 months of Sustaining Support on Oracle E-Business Suite Release 11.5.10 (11i10), valid from December 1, 2013 – December 31, 2014. This exception support will be comprised of three components: New fixes for Severity 1 production issues United States Form 1099 2013 year-end updates Payroll regulatory updates for the United States, Canada, United Kingdom, and Australia for fiscal years ending in 2014 Customers environments must have the minimum baseline patches (or above) for new Severity 1 production bug fixes as documented here: Patch Requirements for Extended Support of Oracle E-Business Suite Release 11.5.10 (Note 883202.1) 2. Changes for EBS 12.1 Extended Support More time:  Extended Support period for E-Business Suite Release 12.1 has been extended by nineteen months through December, 2018. Customers with an active Oracle Premier Support for Software contract will automatically be entitled to Extended Support for E-Business Suite 12.1. Fees waived:  Uplift fees are waived for all years of Extended Support (June, 2014 – December. 2018) for customers with an active Oracle Premier Support for Software contract. During this period, customers will receive all of the components of Extended Support at no additional cost other than their fees for Software Update License & Support. Where can I learn more? There are two interlocking policies that affect the E-Business Suite:  Oracle's Lifetime Support policies for each EBS release (timelines which were updated by this announcement), and the Error Correction Support policies (which state the minimum baselines for new patches). For more information about how these policies interact, see: Understanding Support Windows for E-Business Suite Releases What about E-Business Suite technology stack components?Things get more complicated when one considers individual techstack components such as Oracle Forms or the Oracle Database.  To learn more about the interlocking EBS+techstack component support windows, see these two articles: On Apps Tier Patching and Support: A Primer for E-Business Suite Users On Database Patching and Support: A Primer for E-Business Suite Users Related Articles Extended Support Fees Waived for E-Business Suite 11i and 12.0 EBS 12.0 Minimum Requirements for Extended Support Finalized

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• Does Your Customer Engagement Create an Ah Feeling?

  - by Richard Lefebvre

  An (Oracle CX Blog) article by Christina McKeon Companies that successfully engage customers all have one thing in common. They make it seem easy for the customer to get what they need. No one would argue that brands don’t want to leave customers with this “ah” feeling. Since 94% of customers who have a low-effort service experience will buy from that company again, it makes financial sense for brands.1 Some brands are thinking differently about how they engage their customers to create ah feelings. How do they do it? Toyota is a great example of using smart assistance technology to understand customer intent and answer questions before customers hit the submit button online. What is unique in this situation is that Toyota captures intent while customers are filling out email forms. Toyota analyzes the data in the form and suggests responses before the customer sends the email. The customer gets the right answer, and the email never makes it to your contact center — which makes you and the customer happy. Most brands are fully aware of chat as a service channel, but some brands take chat to a whole new level. Beauty.com, part of the drugstore.com and Walgreens family of brands, uses live chat to replicate the personal experience that one would find at high-end department store cosmetic counters. Trained beauty advisors, all with esthetician or beauty counter experience, engage in live chat sessions with online shoppers to share immediate advice on the best products for their personal needs. Agents can watch customer activity online and determine the right time to reach out and offer help, just as help would be offered in a brick-and-mortar store. And, agents can co-browse along with the customer helping customers with online check-out. These personal chat discussions also give Beauty.com the opportunity to present products, advertise promotions, and resolve customer issues when they arise. Beauty.com converts approximately 25% of chat sessions into product orders. Photobox, the European market leader in online photo services, wanted to deliver personal and responsive service to its 24 million members. It ensures customer inquiries on personalized photo products are routed based on agent knowledge so customers get what they need from the company experts. By using a queuing system to ensure that the agent with the most appropriate knowledge handles the query, agent productivity increased while response times to 1,500 customer queries per day decreased. A real-time dashboard prevents agents from being overloaded with queries. This approach has produced financial results with a 15% increase in sales to existing customers and a 45% increase in orders from newly referred customers.

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• Is there a language or design pattern that allows the *removal* of object behavior or properties in a class hierarchy?

  - by Sebastien Diot

  A well-know shortcoming of traditional class hierarchies is that they are bad when it comes to model the real world. As an example, trying to represent animals species with classes. There are actually several problems when doing that, but one that I never saw a solution to is when a sub-class "looses" a behavior or properties that was defined in a super-class, like a penguin not being able to fly (there are probably better examples, but that's the first one that comes to my mind, having seen "Madagascar 2" recently). On the one hand, you don't want to define for every property and behavior some flag that specifies if it is at all present, and check it every time before accessing that behavior or property. You would just like to say that birds can fly, simply and clearly, in the Bird class. But then it would be nice if one could define "exceptions" afterward, without having to use some horrible hacks everywhere. This often happens when a system has been productive for a while. You suddenly find an "exception" that doesn't fit in the original design at all, and you don't want to change a large portion of your code to accommodate it. So, is there some language or design patterns that can cleanly handle this problem, without requiring major changes to the "super-class", and all the code that uses it? Even if a solution only handle a specific case, several solutions might together form a complete strategy. [EDIT] Forgot about the Liskov Substitution Principle. That is why you can't do it. Assuming you define "traits/interfaces" for all major "feature groups", you can freely implement traits in different branches of the hierarchy, like the Flying trait could be implemented by Birds, and some special kind of squirrels and fish. So my question could amount to "How could I un-implement a trait?" If your super-class is a Java Serializable, you have to be one too, even if there is no way for you to serialize your state, for example if you contained a "Socket". So one way to do it is to always define all your traits in pair from the start: Flying and NotFlying (which would throw UnsupportedOperationExceiption, if not checked against). The Not-trait would not define any new interface, and could be simply checked for. Sounds like a "cheap" solution, in particular if used from the start.

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