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• CodePlex Daily Summary for Thursday, March 25, 2010

  CodePlex Daily Summary for Thursday, March 25, 2010New ProjectsAccessibilityChecker: Accessibility Checker is custom feature developed to check accessibility requirements in a SharePoint PortalAnne Epstein - Personal Repository: Project Description This project contains multiple samples with various snippets and projects from blog posts, user group talks, and conference se...BatterySaver: BatterySaver is a simple application, in C#, that allows laptop users to perform actions based on battery notification events (switching from batte...dtxJson: C# coded JSON (JavaScript Object Notation) parser.eCamp: eCamp is a modular and extensible electronic camp management application. Written in C# and WPF, it follows many of the latest technology trends su...epdevplatform: epdevplatformERP: Environment Colaborative Resources ProjectFaceLight - Simple Silverlight Face Detection: FaceLight is a simple facial recognition method that can be used with Silverlight 's webcam. It searches for a certain sized skin color region in a...Forum PAF - The Open Source .Net Forum - From Viet Nam - By Thomas John (jntpaf): The Open Source .Net Forum - From Viet Nam ------------------------- Các phần mềm cần thiết để chạy Forum PAF: 1. .Net Framework 2.0 (trở lên) 2....Gawam Savel - Sistema de Avaliação Eletrônica: Projeto de TCC ...Html5 Helpers and tools for Asp.Net MVC: Html5 Helper aims to provide a generic helper context to produce HTML5 content in ASP.NET MVCIfeanyi Echeruo's WPF Recipes: WPF Recipes C# code samples showing how to solve some non-trivial problems in WPFITM 495 - iPhone App: school project iphone appKnowledge Exchange: Stack Overflow Inspired Knowledge ExchangeMailCheck: Mail检查程序。NetBoard: NetBoard is a lightweight system designed to act as the Blackboard in a micro-blackboard architecture for use within an OO system - even when withi...RodBass.com: RodBass.comsemanticrest: This is a vision of semantics mashups for rest web services.StatSpaceUI: StatSpaceUITFS Merge Tool: A small tool for merging changesets between TFS branches.The Interface To End All Interfaces: We interfaced everything, so that you can implement anything...Tim - Open Source Projects And Samples: Open source projects / Samples for http://tim.bellette.netWindows XNA: A place for those who enjoy there XNA Game Studio programing on Windows. For a place to share XNA Game Studio games for Windows in English. I'm loo...XAML Code Snippets addin for Visual Studio 2010: Provides support for adding XAML code snippets in the Visual Studio 2010 code editor for XAML in WPF and Silverlight projects.New ReleasesAnyWorks: AnyWorks1.2Bin: AnyWorks1.2AnyWorks: AnyWorks1.2Src: AnyWorks1.2AppFabric Caching Admin Tool: AppFabric Caching Admin Tool 1.0: System Requirements:.NET 4.0 RC AppFabric Caching Beta2 Test On:Win 7 (64x) Note: Must run as Administrator !!!ASP.NET Wiki Control: Release 1.1: - Modified text and varchar columns to nvarchar for unicode support. - Modified path info logic to disable its use if the page's raw url currently...B&W Port Scanner: Black`n`White Port Scanner 2.0: Fast Cross-Platform Port Scanner with Vulnerability Detection Tools. 3 vulnerability detection tools are included in this version: - Detection of ...BatterySaver: 0.1: Initial Release This is the initial release of the application. The application is very much beta with lots of changes upcoming. Known Issues The...BatterySaver: 0.2: Changes+ Add support for enabling and disabling devices (6)Compare .NET Objects: Version 1.2.0.0: New Features: Compare Generic Classes that Implement IList Indexers Compare Datasets Compare DataTables Compare DataRows Consider IList and...Controlled Vocabulary: 1.0.0.3: System Requirements Outlook 2007 / 2010 .Net Framework 3.5 Installation 1. Close Outlook (Use Task Manager to ensure no running instances in the b...crudwork is a library of reuseable classes for developing .NET applications: crudwork 2.2.0.2: minor changes. new guid for msi and new strongly named guidDigitallyCreated Utilities: DigitallyCreated Utilities v1.0.0: This release is the v1.0.0 version of DigitallyCreated Utilities. Binary Distribution The binary distribution contains the following: Compiled bin...DirectQ: Release 1.8.2: Adds several bugfixes and improved functionality. This release supersedes 1.8.1 which will be shortly removed. A very big THANK YOU to everyone w...DotNetNuke® Community Edition: 05.03.01: Major Highlights Issue fixed issue with the email notifications where the From and To addresses were swapped. Issue fixed with signature ch...Encrypted Notes: Encrypted Notes 1.5: This is the latest version of Encrypted Notes (1.5). It has an installer - it will create a directory 'CPascoe' in My Documents. Once you have ext...EnhSim: Release v1.9.8.1: Release v1.9.8.1Adding in the Glyph of Flame Shock changes in 3.3.3FlickrNet API Library: 3.0 Beta: A brand new version of the FlickrNet library, exposing 100% of the Flickr API's methods, along with streamlined class and method names. All classe...Forum PAF - The Open Source .Net Forum - From Viet Nam - By Thomas John (jntpaf): Forum PAF - The Open Source .Net Forum: A, Các phần mềm cần thiết để chạy Forum PAF: 1. .Net Framework 2.0 (trở lên) 2. Ajax Extension 1.0 (trở lên) 3. Sql Server 2005 (Sql Server Expr...HydroDesktop - CUAHSI Hydrologic Information System Desktop Application: HydroDesktop 0.7.3735 Alpha Installer: This is the testing release of the HydroDesktop 0.7 alpha version. Features supported in this version include: Search for data and download of Hydr...MDownloader: MDownloader-0.15.9.56953: Fixed Uploading.com links detection.MiniTwitter: 1.10: MiniTwitter 1.10 更新内容 追加 未読管理時に未読数をタブに表示する機能を実装 サイレントモードを実装（通知領域アイコンを右クリックして出るメニューから切り替え） 修正 「お気に入りワードを含む項目だけ表示する」オプションが機能していなかった問題を修正NoteExpress User Tools (NEUT) - Do it by ourselves!: NoteExpress User Tools 1.9.1: 测试版本：NoteExpress 2.5.0.1147 #修正一个改动的bugOneCMS: OneCMS 2.6: OneCMS 2.6 is finally here! Along with various bug fixes 2.6 also brings with it many new features such as the videos module, plugins system, and m...Quantity System Framework: Quantity System Calculator 1.1.9.93: Experience the new edition of the quantity system with text support and function treated as values now you can multiply functions and divide funct...Selection Maker: Selection Maker 1.4: some minor bugs fixed. icon added for running and uninstalling the application.sPATCH: sPatcher v0.8a: + Disabled patchers proxy settings to increase connection speed sPatch - Server Example *Contains a sample Patch that "downgrades" PWI 1.4.2 Clien...VSTT 2008 Quick Reference Guide: VS Performance Testing Quick Reference V2.0: Visual Studio Performance Testing Quick Reference Guide (Version 2.0)WeatherBar: WeatherBar 2.0: WeatherBar 2.0 Changelog: Introduced application settings. Modified UI. Ability to switch between Fahrenheit and Celsius (application-wide). ...WillStrohl.LightboxGallery Module for DotNetNuke: WillStrohl.LightboxGallery v1.02.01: This version of the Lightbox Gallery Module adds the following features: Upgraded the Autocomplete jQuery plugin Fixed an IE8 error that was occu...Windows XNA: Base Defense Alpha 0.339: Alpha 0.338 had a really bad bug that made the game crash, that is what I get for coding after 3am... I also made some AI for the Raptor. So now it...WPF Dynamic Data Display: Silverlight DynamicDataDisplay v0.2 - Spring 2010: Silverlight version of WPF DynamicDataDisplay charting library The version 0.2 shows a greater performance comparing with version 0.1 while having...Most Popular ProjectsMetaSharpRawrWBFS ManagerASP.NET Ajax LibrarySilverlight ToolkitMicrosoft SQL Server Product Samples: DatabaseAJAX Control ToolkitLiveUpload to FacebookWindows Presentation Foundation (WPF)ASP.NETMost Active ProjectsRawrjQuery Library for SharePoint Web ServicesFarseer Physics EngineBlogEngine.NETFacebook Developer ToolkitNB_Store - Free DotNetNuke Ecommerce Catalog ModulePHPExcelTable2ClassFluent Ribbon Control SuiteLINQ to Twitter

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• Optimizing Solaris 11 SHA-1 on Intel Processors

  - by danx

  SHA-1 is a "hash" or "digest" operation that produces a 160 bit (20 byte) checksum value on arbitrary data, such as a file. It is intended to uniquely identify text and to verify it hasn't been modified. Max Locktyukhin and others at Intel have improved the performance of the SHA-1 digest algorithm using multiple techniques. This code has been incorporated into Solaris 11 and is available in the Solaris Crypto Framework via the libmd(3LIB), the industry-standard libpkcs11(3LIB) library, and Solaris kernel module sha1. The optimized code is used automatically on systems with a x86 CPU supporting SSSE3 (Intel Supplemental SSSE3). Intel microprocessor architectures that support SSSE3 include Nehalem, Westmere, Sandy Bridge microprocessor families. Further optimizations are available for microprocessors that support AVX (such as Sandy Bridge). Although SHA-1 is considered obsolete because of weaknesses found in the SHA-1 algorithm—NIST recommends using at least SHA-256, SHA-1 is still widely used and will be with us for awhile more. Collisions (the same SHA-1 result for two different inputs) can be found with moderate effort. SHA-1 is used heavily though in SSL/TLS, for example. And SHA-1 is stronger than the older MD5 digest algorithm, another digest option defined in SSL/TLS. Optimizations Review SHA-1 operates by reading an arbitrary amount of data. The data is read in 512 bit (64 byte) blocks (the last block is padded in a specific way to ensure it's a full 64 bytes). Each 64 byte block has 80 "rounds" of calculations (consisting of a mixture of "ROTATE-LEFT", "AND", and "XOR") applied to the block. Each round produces a 32-bit intermediate result, called W[i]. Here's what each round operates: The first 16 rounds, rounds 0 to 15, read the 512 bit block 32 bits at-a-time. These 32 bits is used as input to the round. The remaining rounds, rounds 16 to 79, use the results from the previous rounds as input. Specifically for round i it XORs the results of rounds i-3, i-8, i-14, and i-16 and rotates the result left 1 bit. The remaining calculations for the round is a series of AND, XOR, and ROTATE-LEFT operators on the 32-bit input and some constants. The 32-bit result is saved as W[i] for round i. The 32-bit result of the final round, W[79], is the SHA-1 checksum. Optimization: Vectorization The first 16 rounds can be vectorized (computed in parallel) because they don't depend on the output of a previous round. As for the remaining rounds, because of step 2 above, computing round i depends on the results of round i-3, W[i-3], one can vectorize 3 rounds at-a-time. Max Locktyukhin found through simple factoring, explained in detail in his article referenced below, that the dependencies of round i on the results of rounds i-3, i-8, i-14, and i-16 can be replaced instead with dependencies on the results of rounds i-6, i-16, i-28, and i-32. That is, instead of initializing intermediate result W[i] with: W[i] = (W[i-3] XOR W[i-8] XOR W[i-14] XOR W[i-16]) ROTATE-LEFT 1 Initialize W[i] as follows: W[i] = (W[i-6] XOR W[i-16] XOR W[i-28] XOR W[i-32]) ROTATE-LEFT 2 That means that 6 rounds could be vectorized at once, with no additional calculations, instead of just 3! This optimization is independent of Intel or any other microprocessor architecture, although the microprocessor has to support vectorization to use it, and exploits one of the weaknesses of SHA-1. Optimization: SSSE3 Intel SSSE3 makes use of 16 %xmm registers, each 128 bits wide. The 4 32-bit inputs to a round, W[i-6], W[i-16], W[i-28], W[i-32], all fit in one %xmm register. The following code snippet, from Max Locktyukhin's article, converted to ATT assembly syntax, computes 4 rounds in parallel with just a dozen or so SSSE3 instructions: movdqa W_minus_04, W_TMP pxor W_minus_28, W // W equals W[i-32:i-29] before XOR // W = W[i-32:i-29] ^ W[i-28:i-25] palignr $8, W_minus_08, W_TMP // W_TMP = W[i-6:i-3], combined from // W[i-4:i-1] and W[i-8:i-5] vectors pxor W_minus_16, W // W = (W[i-32:i-29] ^ W[i-28:i-25]) ^ W[i-16:i-13] pxor W_TMP, W // W = (W[i-32:i-29] ^ W[i-28:i-25] ^ W[i-16:i-13]) ^ W[i-6:i-3]) movdqa W, W_TMP // 4 dwords in W are rotated left by 2 psrld $30, W // rotate left by 2 W = (W >> 30) | (W << 2) pslld $2, W_TMP por W, W_TMP movdqa W_TMP, W // four new W values W[i:i+3] are now calculated paddd (K_XMM), W_TMP // adding 4 current round's values of K movdqa W_TMP, (WK(i)) // storing for downstream GPR instructions to read A window of the 32 previous results, W[i-1] to W[i-32] is saved in memory on the stack. This is best illustrated with a chart. Without vectorization, computing the rounds is like this (each "R" represents 1 round of SHA-1 computation): RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR With vectorization, 4 rounds can be computed in parallel: RRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRR RRRRRRRRRRRRRRRRRRRR Optimization: AVX The new "Sandy Bridge" microprocessor architecture, which supports AVX, allows another interesting optimization. SSSE3 instructions have two operands, a input and an output. AVX allows three operands, two inputs and an output. In many cases two SSSE3 instructions can be combined into one AVX instruction. The difference is best illustrated with an example. Consider these two instructions from the snippet above: pxor W_minus_16, W // W = (W[i-32:i-29] ^ W[i-28:i-25]) ^ W[i-16:i-13] pxor W_TMP, W // W = (W[i-32:i-29] ^ W[i-28:i-25] ^ W[i-16:i-13]) ^ W[i-6:i-3]) With AVX they can be combined in one instruction: vpxor W_minus_16, W, W_TMP // W = (W[i-32:i-29] ^ W[i-28:i-25] ^ W[i-16:i-13]) ^ W[i-6:i-3]) This optimization is also in Solaris, although Sandy Bridge-based systems aren't widely available yet. As an exercise for the reader, AVX also has 256-bit media registers, %ymm0 - %ymm15 (a superset of 128-bit %xmm0 - %xmm15). Can %ymm registers be used to parallelize the code even more? Optimization: Solaris-specific In addition to using the Intel code described above, I performed other minor optimizations to the Solaris SHA-1 code: Increased the digest(1) and mac(1) command's buffer size from 4K to 64K, as previously done for decrypt(1) and encrypt(1). This size is well suited for ZFS file systems, but helps for other file systems as well. Optimized encode functions, which byte swap the input and output data, to copy/byte-swap 4 or 8 bytes at-a-time instead of 1 byte-at-a-time. Enhanced the Solaris mdb(1) and kmdb(1) debuggers to display all 16 %xmm and %ymm registers (mdb "$x" command). Previously they only displayed the first 8 that are available in 32-bit mode. Can't optimize if you can't debug :-). Changed the SHA-1 code to allow processing in "chunks" greater than 2 Gigabytes (64-bits) Performance I measured performance on a Sun Ultra 27 (which has a Nehalem-class Xeon 5500 Intel W3570 microprocessor @3.2GHz). Turbo mode is disabled for consistent performance measurement. Graphs are better than words and numbers, so here they are: The first graph shows the Solaris digest(1) command before and after the optimizations discussed here, contained in libmd(3LIB). I ran the digest command on a half GByte file in swapfs (/tmp) and execution time decreased from 1.35 seconds to 0.98 seconds. The second graph shows the the results of an internal microbenchmark that uses the Solaris libpkcs11(3LIB) library. The operations are on a 128 byte buffer with 10,000 iterations. The results show operations increased from 320,000 to 416,000 operations per second. Finally the third graph shows the results of an internal kernel microbenchmark that uses the Solaris /kernel/crypto/amd64/sha1 module. The operations are on a 64Kbyte buffer with 100 iterations. third graph shows the results of an internal kernel microbenchmark that uses the Solaris /kernel/crypto/amd64/sha1 module. The operations are on a 64Kbyte buffer with 100 iterations. The results show for 1 kernel thread, operations increased from 410 to 600 MBytes/second. For 8 kernel threads, operations increase from 1540 to 1940 MBytes/second. Availability This code is in Solaris 11 FCS. It is available in the 64-bit libmd(3LIB) library for 64-bit programs and is in the Solaris kernel. You must be running hardware that supports Intel's SSSE3 instructions (for example, Intel Nehalem, Westmere, or Sandy Bridge microprocessor architectures). The easiest way to determine if SSSE3 is available is with the isainfo(1) command. For example, nehalem $ isainfo -v $ isainfo -v 64-bit amd64 applications sse4.2 sse4.1 ssse3 popcnt tscp ahf cx16 sse3 sse2 sse fxsr mmx cmov amd_sysc cx8 tsc fpu 32-bit i386 applications sse4.2 sse4.1 ssse3 popcnt tscp ahf cx16 sse3 sse2 sse fxsr mmx cmov sep cx8 tsc fpu If the output also shows "avx", the Solaris executes the even-more optimized 3-operand AVX instructions for SHA-1 mentioned above: sandybridge $ isainfo -v 64-bit amd64 applications avx xsave pclmulqdq aes sse4.2 sse4.1 ssse3 popcnt tscp ahf cx16 sse3 sse2 sse fxsr mmx cmov amd_sysc cx8 tsc fpu 32-bit i386 applications avx xsave pclmulqdq aes sse4.2 sse4.1 ssse3 popcnt tscp ahf cx16 sse3 sse2 sse fxsr mmx cmov sep cx8 tsc fpu No special configuration or setup is needed to take advantage of this code. Solaris libraries and kernel automatically determine if it's running on SSSE3 or AVX-capable machines and execute the correctly-tuned code for that microprocessor. Summary The Solaris 11 Crypto Framework, via the sha1 kernel module and libmd(3LIB) and libpkcs11(3LIB) libraries, incorporated a useful SHA-1 optimization from Intel for SSSE3-capable microprocessors. As with other Solaris optimizations, they come automatically "under the hood" with the current Solaris release. References "Improving the Performance of the Secure Hash Algorithm (SHA-1)" by Max Locktyukhin (Intel, March 2010). The source for these SHA-1 optimizations used in Solaris "SHA-1", Wikipedia Good overview of SHA-1 FIPS 180-1 SHA-1 standard (FIPS, 1995) NIST Comments on Cryptanalytic Attacks on SHA-1 (2005, revised 2006)

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• New Release Overview Part 2

  - by brian.harrison

  To continue our discussion of the next release of WCI, lets take a look at a few other new features that have been developed and tested. Password Management With customer implementations starting to go more external, we were finding that these customers wanted to use the native users within the portal because the customer did not want to provide an LDAP server that is externally facing. However, the portal does not provide anything close to the same level of password policy that a standard LDAP environment would provide. With that being the case, we made the decision to provide the same kind of password policies directly within WCI that a standard LDAP environment would have. Password Expiration - In how many days will a password expire which will force the user to change their password? Also, in how many days prior to expiration with the user be notified that their password is about the expire? Password Rotation - How many of your previous passwords will you not be able to use when changing your password? Password Policies - What are the requirements for the password that is being created by the user? Number of Characters Numbers Required Symbols Required Capitalization Required Easily Configurable - Configuration is handled through the Portal Settings utility within Administration. All options are available on the main page of the utility. In addition to the configuration options that were mention above, there has also been a complete rewrite of the Change Password screen to provide better information to the user when they are changing their password. The Change Password will now provide a red light/green light listing of all the policies the user must meet for the changed password to be successful. As the user is typing the password, the red lights will change to green lights as the policies as met. In addition, text will show next to the password text box stating what policy has not been met yet. NOTE: The password policy functionality is not held within the User Editor page within Administration. We did not want to remove the option for Administrators to change a user's password on the fly in the case of a password reset situation. Miscellaneous Features In addition to the Password Management feature, there are a few other features that are related to WCI that should be mentioned. Consolidated Installer - Instead of having up to 12 or 13 different installers, one for each of the main products and separate services, we are going to only provide two installers. One that will be used for Collaboration and its respective images. The second will contain WCI and all of the relevant services required for a WCI architecture as well as the IDK, .NET App Accelerator, SharePoint Console as well as all Content Web Services and Identity Services. Updated Documentation - Most of us are aware that the documentation hasn't been properly kept up to date with the last couple of releases. We are doing everything that we can to remedy this with the next release by consolidating and reviewing everything that is available. We are making sure to fill in the gaps that are already there, add in all documentation for the functionality as well as clearing anything that is no longer valid based on the newly released version. I hope that you enjoyed reading through this new release information. Next time we will start to talk about the new functionality that will be available within the next release of Collaboration. If there is anything in particular that you would like to get more detail about, then please don't hesitate to send me a comment.

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• Tech Article: Powerful Logging in Java ME

  - by OracleTechnologyNetwork

  Learn how to add logging to your Java ME MIDlets with Microlog, an open-source logging library.

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• The Kids Are Alright. With Facebook and SMS. But Not Twitter

  - by ultan o'broin

  I delivered a lecture to business and technology freshmen (late teens, I reckon) in Trinity College Dublin recently. I spoke about user experience in enterprise applications, trends that UX pros need to be aware of such as social media, community support, mobile and tablet platforms and a bunch of nuances around those areas (data and device security, privacy, reputation, branding, and so on). It was all fairly high level stuff given the audience, and I included lots of colorful screenshots. Irish-related examples helped to get the message across. During the lecture I did a quick poll. “How many students here use Twitter?” Answer: None. “How many use Facebook?” All (pretty much). So what do these guys like to use instead of Twitter? Easy - text messaging (or SMS if you like). They all had phones. Perhaps I should not have been so surprised about Twitter, but it’s always great to have research validated by some guerilla UX research on the street. There’s already quite a bit of research about teen uptake (or lack) of Twitter, telling us young adults don’t tweet. Twitter is seen as something for er, older people. Affordable devices and data plans that allow students to text really quickly are also popular (BlackBerry, for example). Younger people just luuurve to text each other. A lot.  Facebook versus Twitter for younger folks? Well, we know the story. No contest. I would love to engage more with students like these. I’ll plan for it. It will also be interesting to see if Twitter becomes more important to them over time. There were a few other interesting observations about the lack of uptake of Foursquare, Gowalla and mobile apps like that. I  don’t think there’s a huge uptake in these kind of apps in Ireland anyway, but maybe students have different priorities anyway?   I’ll return to that another day. Technorati Tags: Gowalla,FourSquare,Twitter,UX,user experience,user assistance,Trinity College Dublin

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• Url Navigation

  - by russ.bishop

  One of the new features is URL-based navigation which is useful for creating intranet links or auto-generating email links (such as from workflow systems, etc). For IIS 6 and earlier, the format is as follows: http://machine/drm-client/Logon.aspx? app=<appname>&action=go&ver=<version name>&hier=<hier name>&node=<node name> Just replace the fields with their appropriate values (URL-encoded of course). <node name> is optional. If provided it will open the hierarchy and expand directly to the target node. Otherwise the hierarchy is opened to the top node. Note that if the specified version is not loaded it will be loaded automatically.

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• .NET 4.0, Silverlight 4, F# decompilation in .NET Reflector, our crazy shipping schedule, and some p

  - by Bart Read

  Yes, with a list of topics that broad, it can only be another update on what's happening in Red Gate's .NET Developer Tools division....(read more)

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• The Eight Most-Important EBS Techstack Stories in 2010

  - by Steven Chan

  I've never really understood the custom of stuffing a summary of one's family's activities for the year in a Christmas/Hanukkah/Kwanzaa card.  It seems a little self-congratulatory and impersonal.  I'd rather my friends kept authentically in touch throughout the year, but perhaps that's just me.Nonetheless, I see the value of a year-end summary in the IT industry.  I spend a lot of time helping our customers understand the latest new developments... and straightening out confusion over changes to the old and familiar.  It can be hard to keep up with the latest news in this space.Here are the eight most-important news items for 2010, with suggested actions for Apps DBAs:Premier Support for EBS 11.5.10 ended on November 30, 2010You need to be on a minimum baseline of 11.5.10 patches to be eligible for Extended Support.  New patches for EBS 11i released during the Extended Support period will be produced only for the minimum baseline configuration.Action: Ensure that your EBS 11i environments meet the minimum baseline requirements. Minimum Baselines are Emerging for EBS 12.0 Extended SupportExtended Support for EBS 12.0 begins on February 1, 2012.  That's only 13 months away.  Minimum baselines haven't been finalized yet, but the 12.0.6 Release Update Pack and the Financials CPC July 2009 are currently slated.  Action: Ensure that your EBS 12.0 environments meet the currently-specified baseline requirements. Sun, Windows, and Linux users should have upgraded to JDK 6 by nowJDK 5's End of Service Life was October 30, 2009 for those three platforms.  If you're running the E-Business Suite on Sun, Windows, or Linux, you should upgrade your EBS servers to JDK 6.  Alternatively, you can purchase Java for Business support (the equivalent of Extended Support for Java). Action: Upgrade your Sun, Windows, or Linux EBS servers to JDK 6. Premier Support for Database 10gR2 ended on July 31, 2010The 10gR2 Database is now in Extended Support.  If you're still on 10gR2, you should start planning your upgrade to a higher certified database version such as 11gR2 11.2.0.2.Action: Upgrade to 10gR2 databases to 11gR2 11.2.0.2. 

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• iPad and User Assistance

  - by ultan o'broin

  What possibilities does the iPad over for user assistance in the enterprise space? We will research the possibilities but I can see a number of possibilities already for remote workers who need access to trouble-shooting information on-site, implementers who need reference information and diagrams, business analysts or technical users accessing reports and dashboards for metrics or issues, functional users who need org charts and other data visualizations, and so on. It could also open up more possibilities for collaborative problem solving. User assistance content can take advantage of the device's superb display, graphics capability, connectivity, and long battery life. The possibility of opening up more innovative user assistance solutions (such as comics) is an exciting one for everyone in the UX space. Aligned to this possibility we need to research how users would use the device as they work.

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• JSR 360 and JSR 361: A Big Leap for Java ME 8

  - by terrencebarr

  It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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• JSR 360 and JSR 361: A Big Leap for Java ME 8

  - by terrencebarr

  It might have gone unnoticed to some, but Java ME took a big leap forward a couple of weeks ago with the filing of two new JSRs: JSR 360: “Connected Limited Device Configuration 8″ (aka CLDC 8) JSR 361: “Java ME Embedded Profile” (aka ME EP) Together, these two JSRs will significantly update, enhance, and modernize the Java ME platform, and specifically small embedded Java, with a host of new features and functionality. JSR 360 – Connected Limited Device Configuration 8 CLDC 8 is based on JSR 139 (CLDC 1.1) and updates the core Java ME VM, language support, libraries, and features to be aligned with Java SE 8. This will include: VM updated to comply with the JVM language specification version 2 Support for SE 7/8 language features like Generics, Assertions, Annotations, Try-with-Resources, and more New libraries such as Collections, NIO subset, Logging API subset A consolidated and enhanced Generic Connection Framework for multi-protocol I/O With CLDC 8, Java ME and Java SE are entering their next phase of alignment – making Java the only technology today that truly scales application development, code re-use, and tooling across the whole range of IT platforms, from small embedded to large enterprise. JSR 361 – Java ME Embedded Profile ME EP is based on JSR 228 (IMP-NG) and updates the specification in key areas to provide a powerful and flexible application environment for small embedded Java platforms, building on the features of CLDC 8:  A new, lightweight component and services model Shared libraries Multi-application concurrency, inter-application communication, and event system Application management API optionality, to address low-footprint use cases With ME EP, application developers will have a modern application environment which allows development and deployment of  modular, robust, sophisticated, and footprint-optimized solutions for a wide range of embedded use cases and devices. Summary While these JSRs are still under development, it’s clear that there are exciting new times ahead for Java ME – turning into a serious application platform while maintaining the focus on resource-constrained devices to address the expected explosion of small, smart, and connected embedded platforms. To learn more, click on the above links for JSR 360 and JSR 361. Or review the JavaOne 2012 online presentations on the topic: CON11300: Expanding the reach of the Java ME Platform CON5943: Java ME 8 Service Platform And stay tuned for more in this space! Cheers, – Terrence Filed under: Mobile & Embedded Tagged: "jsr 360", "jsr 361", "me 8", embedded, Embedded Java, JCP

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• GlassFish Back from Devoxx 2011 Mature Java EE 6 and EE 7 well on its way

  - by alexismp

  I'm back from my 8th (!) Devoxx conference (I don't think I've missed one since 2004) and this conference keeps delivering on the promise of a Java developer paradise week. GlassFish was covered in many different ways and I was not involved in a good number of them which can only be a good sign! Several folks asked me when my Java EE 6 session with Antonio Goncalves was scheduled (we've been covering this for the past two years in University sessions, hands-on labs and regular sessions). It turns out we didn't team up this year (Antonio was crazy busy preparing for Devoxx France) and I had a regular GlassFish session. Instead, this year, Bert Ertman and Paul Bakker covered the 3-hour Java EE 6 University session ("Duke’s Duct Tape Adventures") on the very first day (using GlassFish) with great success it seems. The Java EE 6 lab was also a hit with a full room of folks covering a lot of technical ground in 2.5 hours (with GlassFish of course). GlassFish was also mentioned during Cameron Purdy's keynote (pretty natural even if that surprised a number of folks that had not been closely following GlassFish) but also in Stephan Janssen's Keynote as the engine powering Parleys.com. In fact Stephan was a speaker in the GlassFish session describing how they went from a single-instance Tomcat setup to a clustered GlassFish + MQ environment. Also in the session was Johan Vos (of Mollom fame, along other things). Both of these customer testimonials were made possible because GlassFish has been delivering full Java EE 6 implementations for almost two years now which is plenty of time to see serious production deployments on it. The Java EE Gathering (BOF) was very well attended and very lively with many spec leads participating and discussing progress and also pain points with folks in the room. Thanks to all those attending this session, a good number of RFE's, and priority points came out of this. While this wasn't a GlassFish session by any means, it's great to have the current RESTful Admin and upcoming Java EE 7 planned features be a satisfactory answer to some of the requests from the attendance. Last but certainly not least, the GlassFish team is busy with Java EE 7 and version 4 of the product. This was discussed and shown during the Java EE keynote and in greater details in Jerome Dochez' session. If any indication, the tweets on his demo (virtualization, provisioning, etc...) were very encouraging. Java EE 6 adoption is doing great and GlassFish, being a production-quality reference implementation, is one of the first to benefit from this. And with GlassFish 4.0, we're looking at increasing the product and community adoption by offering a pragmatic technical solution to Java EE PaaS deployments. Stay tuned ! (the impatient in you is encouraged to grab a 4.0 build and provide feedback).

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• Ha a hutés nem elég a gépteremben: Sun Cooling Door a Database Machine-hoz

  - by Fekete Zoltán

  A Database Machine hatalmas teljesítménye miatt általában jóval kevesebb hutésre van szükség, mintha egy külön high-end servert és külön high-end storage-ot hutenénk! Ha viszont a géptermünk maradék hutési kapacitása nem elegendo, és nem elégszünk meg a "hagyományos mosóporral", akkor újabb hutési trükkre van szükség. Erre kínálnak megoldást a Sun Cooling Door modellek, például az 5200-as és az 5600-as modellek.

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• CIC 2010 - Ghost Stories and Model Based Design

  - by warren.baird

  I was lucky enough to attend the collaboration and interoperability congress recently. The location was very beautiful and interesting, it was held in the mountains about two hours outside Denver, at the Stanley hotel, famous both for inspiring Steven King's novel "The Shining" and for attracting a lot of attention from the "Ghost Hunters" TV show. My visit was prosaic - I didn't get to experience the ghosts the locals promised - but interesting, with some very informative sessions. I noticed one main theme - a lot of people were talking about Model Based Design (MBD), which is moving design and manufacturing away from 2d drawings and towards 3d models. 2d has some pretty deep roots in industrial manufacturing and there have been a lot of challenges encountered in making the leap to 3d. One of the challenges discussed in several sessions was how to get model information out to the non-engineers in the company, which is a topic near and dear to my heart. In the 2D space, people without access to CAD software (for example, people assembling a product on the shop floor) can be given printouts of the design - it's not particularly efficient, and it definitely isn't very green, but it tends to work. There's no direct equivalent in the 3D space. One of the ways that AutoVue is used in industrial manufacturing is to provide non-CAD users with an easy to use, interactive 3D view of their products - in some cases it's directly used by people on the shop floor, but in cases where paper is really ingrained in the process, AutoVue can be used by a technical publications person to create illustrative 2D views that can be printed that show all of the details necessary to complete the work. Are you making the move to model based design? Is AutoVue helping you with your challenges? Let us know in the comments below.

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• Comunidades de pr&aacute;tica

  - by fernando.galdino

  Este ano eu comecei a fazer um mestrado em Gestão de Projetos na Uninove, aqui em São Paulo. E um dos temas de pesquisa que irei desenvolver é sobre comunidades de prática. Basicamente, são comunidades criadas pelas pessoas que objetivam a expandir o conhecimento sobre determinado assunto. Um exemplo desse tipo de comunidade seria, por exemplo, os grupos de usuários Java. Essas comunidades podem se desenvolver nas mais variadas formas: dentro de empresas, fora das empresas com profissionais de diversas companhias, dentro de empresas com colaboração com usuários de outras empresas. Atualmente, muitos desses grupos acabam usando recursos oferecidos na Internet (grupos, fóruns, emails) para se comunicarem. Eu, por exemplo, cuidei de um grupo desses, por cerca de um ano, na época em que trabalhei na IBM. Quem tiver conhecimento de comunidades desse tipo, e quiser colaborar com meu estudo, entre em contato. Tenho especial interesse em coletar experiências desses grupos, principalmente ajudando a desenvolver o conhecimento dentro das empresas.

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• Solving Null Entity Problems with JPA Data Controls in PS1

  - by shay.shmeltzer

  Turns out there is a slight bug that seems to prevent you from doing interactions (update, scroll) with the results of a JPA named query that you dropped on a page using ADF Binding. People are running into this when they are doing the EJB tutorial on OTN for example. The problem is that the way the binding is set up for you automatically doesn't allow you to actually access the iterator set of records to do follow up operations. When I last checked this was solved in the next release of JDeveloper, but in the meantime there is a quick simple way to resolve the issue by changing the refresh condition of the oiterator in your page binding. Here is a little demo that shows the problem and the solution:

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• Selling Visual Studio ALM

  - by Tarun Arora

  Introduction As a consultant I have been selling Application Lifecycle Management services using Visual Studio and Team Foundation Server. I’ve been contacted various times by friends working in organization telling me that ALM processes in their company were benchmarked when dinosaurs walked the earth. Most of these individuals already know the great features Microsoft ALM tools offer and are keen to start a conversation with the CIO but don’t exactly know where to start. It is very important how you engage in your first conversation, if you start the conversation with ‘There is this great tooling from Microsoft which offers amazing features to boost developer productivity, … ‘ from experience I can tell you the reply from your CIO would be ‘I already know! Our existing landscape has a combination of bleeding edge open source and cutting edge licensed tools which already cover these features quite well, more over Microsoft products have a high licensing cost associated to them.’ You will always find it harder to sell by feature, the trick is to highlight the gap in the existing processes & tools and then highlight the impact of these gaps to the overall development processes, by now you would have captured enough attention to show off how the ALM tooling offered by Microsoft not only fills those gaps but offers great value adds to take their development practices to the next level. Rangers ALM Assessment Guide Image 1 – Welcome! First look at the Rangers ALM assessment guide Most organization already have some processes in place to cover aspects of ALM. How do you go about proving that there isn’t enough cover in place? This is where Visual Studio ALM Rangers ALM Assessment guide can help. The ALM assessment guide is really a tool that helps you gather information about Development practices and processes within a customer's environment. Several questionnaires are used to identify the current state of individual development lifecycle areas and decide on a desired state for those processes. It also presents guidance and roll-up summaries to help with recommendations moving forward. The ALM Rangers assessment guide can be downloaded from here. Image 2 – ALM Assessment guide divided into different functions of SDLC The assessment guide is divided into different functions of Software Development Lifecycle (listed below), this gives you the ability to access how mature the company is in different areas of SDLC. Architecture & Design Requirement Engineering & UX Development Software Configuration Management Governance Deployment & Operations Testing & Quality Assurance Project Planning & Management Each section has a set of questions, fill in the assessment by selecting “Never/Sometimes/Always” from the Answer column in the question sheets.  Each answer has weightage to the overall score. Each question has a link next to it, clicking the link takes you to the Reference sheet which gives you more details about the question along with a reason for “why you need to ask this question?”, “other ways to phrase the question” and “what to expect as an answer from the customer”. The trick is to engage the customer in a discussion. You need to probe a lot, listen to the customer and have a discussion with several team members, preferably without management to ensure that you receive candid feedback. This reminds me of a funny incident when during an ALM review a customer told me that they have a sophisticated semi-automated application deployment process, further discussions revealed that deployment actually involved 72 manual configuration steps per production node. Such observations can be recorded in the Issue Brainstorming worksheet for further consideration later. It is also worth mentioning the different levels of ALM maturity to the customer. By default the desired state of ALM maturity is set to Standard, it is possible to set a desired state by area, you should strive for Advanced or Dynamic, it always helps by explaining the classification and advantages. Image 3 – ALM levels by description The ALM assessment guide helps you arrive at a quantitative measure of the company’s ALM maturity. The resultant graph plotted on a spider’s web shows you the company’s current state of ALM maturity and the desired state of ALM maturity. Further since the results are classified by area you can immediately spot the areas where the customer needs immediate help. Image 4 – The spiders web! The red cross icons are areas shouting out for immediate attention, the yellow exclamation icons are areas that need improvement. These icons are calculated on the difference between the Current State of ALM maturity VS the Desired state of ALM maturity. Image 5 – Results by area Conclusion To conclude the Rangers ALM assessment guide gives you the ability to, Measure the customer’s current ALM maturity level Understand the ALM maturity level the customer desires to achieve Capture a healthy list of issues the customer wants to brainstorm further Now What’s next…? Download and get started with the Rangers ALM Assessment Guide. If you have successfully captured the above listed three pieces of information you are in a great state to make recommendations on the identified areas highlighting the benefits that Visual Studio ALM tools would offer. In the next post I will be covering how to take the ALM assessment results as the base to actually convert your recommendation into a sell.  Remember to subscribe to http://feeds.feedburner.com/TarunArora. I would love to hear your feedback! If you have any recommendations on things that I should consider or any questions or feedback, feel free to leave a comment. *** A special thanks goes out to fellow ranges Willy, Ethem and Philip for reviewing the blog post and providing valuable feedback. ***

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• Cloud Computing : publication du volet 3 du Syntec Numérique

  - by Eric Bezille

  Une vision client/fournisseur réunie autour d'une ébauche de cadre contractuel Lors de la Cloud Computing World Expo qui se tenait au CNIT la semaine dernière, j'ai assisté à la présentation du nouveau volet du Syntec numérique sur le Cloud Computing et les "nouveaux modèles" induits : modèles économiques, contrats, relations clients-fournisseurs, organisation de la DSI. L'originalité de ce livre blanc vis à vis de ceux déjà existants dans le domaine est de s'être attaché à regrouper l'ensemble des acteurs clients (au travers du CRIP) et fournisseurs, autour d'un cadre de formalisation contractuel, en s'appuyant sur le modèle e-SCM. Accélération du passage en fournisseur de Services et fin d'une IT en silos ? Si le Cloud Computing permet d'accélérer le passage de l'IT en fournisseur de services (dans la suite d'ITIL v3), il met également en exergue le challenge pour les DSI d'un modèle en rupture nécessitant des compétences transverses permettant de garantir les qualités attendues d'un service de Cloud Computing : déploiement en mode "self-service" à la demande, accès standardisé au travers du réseau,  gestion de groupes de ressources partagées,  service "élastique" : que l'on peut faire croitre ou diminuer rapidement en fonction de la demande mesurable On comprendra bien ici, que le Cloud Computing va bien au delà de la simple virtualisation de serveurs. Comme le décrit fort justement Constantin Gonzales dans son blog ("Three Enterprise Principles for Building Clouds"), l'important réside dans le respect du standard de l'interface d'accès au service. Ensuite, la façon dont il est réalisé (dans le nuage), est de la charge et de la responsabilité du fournisseur. A lui d'optimiser au mieux pour être compétitif, tout en garantissant les niveaux de services attendus. Pour le fournisseur de service, bien entendu, il faut maîtriser cette implémentation qui repose essentiellement sur l'intégration et l'automatisation des couches et composants nécessaires... dans la durée... avec la prise en charge des évolutions de chacun des éléments. Pour le client, il faut toujours s'assurer de la réversibilité de la solution au travers du respect des standards... Point également abordé dans le livre blanc du Syntec, qui rappelle les points d'attention et fait un état des lieux de l'avancement des standards autour du Cloud Computing. En vous souhaitant une bonne lecture...

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• Street-Fighting Mathematics

  Sanjoy Mahajan's new book lays out practical tools for educated guessing and down-and-dirty problem-solving Problem solving - Math - Recreations - Competitions - Methods and Theories

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• Maryland Institute College of Art - The Art of Efficient ERP

  - by jay.richey

  Talent Management Magazine has published an article on the Maryland Institute College of Art's (MICA) upgrade to PeopleSoft Enterprise HCM 9.0. Ted Simpson, director of administrative systems at MICA, illustrates how ERP software has helped revolutionize the way academic instituitions do business and lower costs. http://bit.ly/arFRFN

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• Mix metrics for March 22, 2010

  - by tim.bonnemann

  Mix hit another major milestone this past week, surpassing 60,000 registered members. Registered Mix users (weekly growth) 60,662 (+0.8%) Active users (percent of total) Last 30 days: 4,571 (7.5%) Last 60 days: 8,945 (14.7%) Last 90 days: 11,479 (18.9%) Traffic (30-day) Visits: 12,371 Page views: 70,896 Twitter Followers: 3,117 List mentions: 146 User-generated content (30-day) New ideas: 32 New questions: 74 New comments: 378 Groups There are currently 1,394 Mix groups (requires login).

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• Mix metrics for April 5, 2010

  - by tim.bonnemann

  Our latest numbers... Registered Mix users (weekly growth) 61,374 (+0.6%) Active users (percent of total) Last 30 days: 4,317 (7.0%) Last 60 days: 8,638 (14.1%) Last 90 days: 12,481 (20.3%) Traffic (30-day) Visits: 11,893 Page views: 65,880 Twitter Followers: 3,169 List mentions: 146 User-generated content (30-day) New ideas: 36 New questions: 57 New comments: 394 Groups There are currently 1,402 Mix groups (requires login).

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• Prepping the Raspberry Pi for Java Excellence (part 1)

  - by HecklerMark

  I've only recently been able to begin working seriously with my first Raspberry Pi, received months ago but hastily shelved in preparation for JavaOne. The Raspberry Pi and other diminutive computing platforms offer a glimpse of the potential of what is often referred to as the embedded space, the "Internet of Things" (IoT), or Machine to Machine (M2M) computing. I have a few different configurations I want to use for multiple Raspberry Pis, but for each of them, I'll need to perform the following common steps to prepare them for their various tasks: Load an OS onto an SD card Get the Pi connected to the network Load a JDK I've been very happy to see good friend and JFXtras teammate Gerrit Grunwald document how to do these things on his blog (link to article here - check it out!), but I ran into some issues configuring wi-fi that caused me some needless grief. Not knowing if any of the pitfalls were caused by my slightly-older version of the Pi and not being able to find anything specific online to help me get past it, I kept chipping away at it until I broke through. The purpose of this post is to (hopefully) help someone else recognize the same issues if/when they encounter them and work past them quickly. There is a great resource page here that covers several ways to get the OS on an SD card, but here is what I did (on a Mac): Plug SD card into reader on/in Mac Format it (FAT32) Unmount it (diskutil unmountDisk diskn, where n is the disk number representing the SD card) Transfer the disk image for Debian to the SD card (dd if=2012-08-08-wheezy-armel.img of=/dev/diskn bs=1m) Eject the card from the Mac (diskutil eject diskn) There are other ways, but this is fairly quick and painless, especially after you do it several times. Yes, I had to do that dance repeatedly (minus formatting) due to the wi-fi issues, as it kept killing the ability of the Pi to boot. You should be able to dramatically reduce the number of OS loads you do, though, if you do a few things with regard to your wi-fi. Firstly, I strongly recommend you purchase the Edimax EW-7811Un wi-fi adapter. This adapter/chipset has been proven with the Raspberry Pi, it's tiny, and it's cheap. Avoid unnecessary aggravation and buy this one! Secondly, visit this page for a script and instructions regarding how to configure your new wi-fi adapter with your Pi. Here is the rub, though: there is a missing step. At least for my combination of Pi version, OS version, and uncanny gift of timing and luck there was. :-) Here is the sequence of steps I used to make the magic happen: Plug your newly-minted SD card (with OS) into your Pi and connect a network cable (for internet connectivity) Boot your Pi. On the first boot, do the following things: Opt to have it use all space on the SD card (will require a reboot eventually) Disable overscan Set your timezone Enable the ssh server Update raspi-config Reboot your Pi. This will reconfigure the SD to use all space (see above). After you log in (UID: pi, password: raspberry), upgrade your OS. This was the missing step for me that put a merciful end to the repeated SD card re-imaging and made the wi-fi configuration trivial. To do so, just type sudo apt-get upgrade and give it several minutes to complete. Pour yourself a cup of coffee and congratulate yourself on the time you've just saved.  ;-) With the OS upgrade finished, now you can follow Mr. Engman's directions (to the letter, please see link above), download his script, and let it work its magic. One aside: I plugged the little power-sipping Edimax directly into the Pi and it worked perfectly. No powered hub needed, at least in my configuration. To recap, that OS upgrade (at least at this point, with this combination of OS/drivers/Pi version) is absolutely essential for a smooth experience. Miss that step, and you're in for hours of "fun". Save yourself! I'll pick up next time with more of the Java side of the RasPi configuration, but as they say, you have to cross the moat to get into the castle. Hopefully, this will help you do just that. Until next time! All the best, Mark 

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• UPK 3.6.1 New Feature - Publish Presentation

  - by peter.maravelias

  UPK includes numerous options for deploying the content you have created. Most UPK users are familiar with the UPK Player and the various document outputs that have been available as publishing formats for some time now. In addition UPK provides the content developer the ability to publish content for use in specific environments, LMS, Test Director are two examples. UPK 3.6.1 adds the Presentation publishing type. The Presentation publishing type produces a slideshow presentation of screenshots and text of each topic as a separate Microsoft PowerPoint file. To publish to the presentation option just select the type under the documents category in the publishing wizard. Give this new publishing type a try and let us know what you think by posting a comment. The Presentation publishing type feature came from a customer request and given the ever growing methods and channels for communication we'd like to know what other output types or methods of using existing outputs you would like to see in a future release of UPK.

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• Understanding the value of Customer Experience & Loyalty for the Telecommunications Industry

  - by raul.goycoolea

  Worried by economic woes and market forces, especially in mature markets, communications service providers (CSPs) increasingly focus on improving customer experience. In fact, it seems difficult to find a major message by a C-level executive in the developed world that does not include something on "meeting and exceeding customers' needs". Frequently in customer satisfaction studies by prominent firms, CSPs fall short of the leadership demonstrated by other industries that take customer-centric approaches to their bottom-line strategies. Consider the following:Despite the continued impact of global economic crisis, in July 2010, Apple Computer posted record revenue and net quarterly profit. Those who attribute the results primarily to the iPhone 4 launch should note that Apple also shipped around 30% more Macintosh computers than the same period the previous year. Even sales of the iPod line increased by 8% in a highly commoditized, shrinking media player market. Finally, Apple began selling iPads during the quarter, with total sales of more than 3 million units. What does Apple have that the others lack? Well, some great products (and services) to be sure, but it also excels at customer service and support, marketing, and distribution, and has one of the strongest brands globally. Its products are useful, simple to use, easy to acquire and augment, high quality, and considered very cool. They also evoke such an emotional response from many of Apple's customers, which they turn up their noses at competitive products.In other words, Apple appears to have mastered virtually every aspect of customer experience and the resultant loyalty of its customer base - even in difficult financial times. Through that unwavering customer focus, Apple continues to drive its revenues and profits to new heights. Other customer loyalty leaders like Wal-Mart, Google, Toyota and Honda are also doing well by focusing on customer experience as an essential driver of profitability. Service providers should note this performance and ask themselves how they might leverage the same principles to increase their own profitability. After all, that is what customer experience and loyalty are all about: profitability.To successfully manage all the critical touch points of customer experience, CSPs must shun the one-size-fits-all approach. They can no longer afford to view customer service fundamentally as an act of altruism - which mentality dates back to the industry's civil service days, when CSPs were typically government organizations that were critical to economic development and public safety.As regulators and public officials have pushed, and continue to push, service providers to new heights of reliability - using incentives and punishments - most CSPs already have some of the fundamental building blocks of customer service in place. Yet despite that history and experience, service providers still lag other industries in providing what is seen as good customer service.As we observed in the TMF's 2009 Insights Research report, Customer Experience Management: Driving Loyalty & Profitability there has been resurgence in interest by CSPs. More and more of them have stated ambitions to catch up other industries, and they are realizing that good customer service is a powerful strategy for increasing business performance and profitability, not an act of good will.CSPs are recognizing the connection between customer experience and profitability, as demonstrated in many studies. For example, according to research by Bain & Company, a 5 percent improvement in customer retention rates can yield as much as a 75 percent increase in profits for companies across a range of industries.After decades of customer experience strategy formulation, Bain partner and business author, Frederick Reichheld, considers "would you recommend us to a friend?" as the ultimate question for a customer. How many times have you or your friends recommended an iPod, iPhone or a Mac? What do your children recommend to their peers? Their peers to them?There are certain steps service providers have to take to create more personalized relationships with their customers, as well as reduce churn and increase profitability, all while becoming leaner and more agile. First, they have to define customer experience, we define it as the result of the sum of observations, perceptions, thoughts and feelings arising from interactions and relationships between customers and their service provider(s). Virtually every customer touch point - whether directly or indirectly linked to service providers and their partners - contributes to customer perception, satisfaction, loyalty, and ultimately profitability. Gaining leadership in customer experience and satisfaction will not be a simple task, as it is affected by virtually every customer-facing aspect of the service provider, and in turn impacts the service provider deeply - especially on the all-important bottom line. The scope of issues affecting customer experience is complex and dynamic.With new services, devices and applications extending the basis of customer experience to domains beyond the direct control of the service provider, it is likely to increase in complexity and dynamism.Customer loyalty = increased profitsAs stated earlier, customer experience programs are not fundamentally altruistic exercises, but a strategic means of improving competitiveness and profitability in the short and long term. Loyalty is essential to deriving long term profits from customers.Some of the earliest loyalty programs date back to the 1930s, when packaged goods companies offered embedded coupons for rewards to buyers, and eventually retail chains began offering reward programs to frequent shoppers. These programs continued for decades but were leapfrogged in the 1980s by more aggressive programs from the airlines.This movement was led by American Airlines, which launched the first full-scale loyalty marketing program of the modern era with the AAdvantage frequent flyer scheme. It was the first to reward frequent fliers with notional air miles that could be accumulated and later redeemed for free travel. Figure 1: Opportunities example of Customer loyalty driven profitOther airlines and travel providers were quick to grasp the incredible value of providing customers with an incentive to use their company exclusively. Within a few years, dozens of travel industry companies launched similar initiatives and now loyalty programs are achieving near-ubiquity in many service industries, especially those in which it is difficult to differentiate offerings by product attributes.The belief is that increased profitability will result from customer retention efforts because:•    The cost of acquisition occurs only at the beginning of a relationship: the longer the relationship, the lower the amortized cost;•    Account maintenance costs decline as a percentage of total costs, or as a percentage of revenue, over the lifetime of the relationship;•    Long term customers tend to be less inclined to switch and less price sensitive which can result in stable unit sales volume and increases in dollar-sales volume;•    Long term customers may initiate word-of-mouth promotions and referrals, which cost the company nothing and arguably are the most effective form of advertising;•    Long-term customers are more likely to buy ancillary products and higher margin supplemental products;•    Long term customers tend to be satisfied with their relationship with the company and are less likely to switch to competitors, making market entry or competitors gaining market share difficult;•    Regular customers tend to be less expensive to service, as they are familiar with the processes involved, require less 'education', and are consistent in their order placement;•    Increased customer retention and loyalty makes the employees' jobs easier and more satisfying. In turn, happy employees feed back into higher customer satisfaction in a virtuous circle. Figure 2: The virtuous circle of customer loyaltyFigure 2 represents a high-level example of a virtuous cycle driven by customer satisfaction and loyalty, depicting how superiority in product and service offerings, as well as strong customer support by competent employees, lead to higher sales and ultimately profitability. As stated above, this is not a new concept, but succeeding with it is difficult. It has eluded many a company driven to achieve profitability goals. Of course, for this circle to be virtuous, the customer relationship(s) must be profitable.Trying to maintain the loyalty of unprofitable customers is not a viable business strategy. It is, therefore, important that marketers can assess the profitability of each customer (or customer segment), and either improve or terminate relationships that are not profitable. This means each customer's 'relationship costs' must be understood and compared to their 'relationship revenue'. Customer lifetime value (CLV) is the most commonly used metric here, as it is generally accepted as a representation of exactly how much each customer is worth in monetary terms, and therefore a determinant of exactly how much a service provider should be willing to spend to acquire or retain that customer.CLV models make several simplifying assumptions and often involve the following inputs:•    Churn rate represents the percentage of customers who end their relationship with a company in a given period;•    Retention rate is calculated by subtracting the churn rate percentage from 100;•    Period/horizon equates to the units of time into which a customer relationship can be divided for analysis. A year is the most commonly used period for this purpose. Customer lifetime value is a multi-period calculation, often projecting three to seven years into the future. In practice, analysis beyond this point is viewed as too speculative to be reliable. The model horizon is the number of periods used in the calculation;•    Periodic revenue is the amount of revenue collected from a customer in a given period (though this is often extended across multiple periods into the future to understand lifetime value), such as usage revenue, revenues anticipated from cross and upselling, and often some weighting for referrals by a loyal customer to others; •    Retention cost describes the amount of money the service provider must spend, in a given period, to retain an existing customer. Again, this is often forecast across multiple periods. Retention costs include customer support, billing, promotional incentives and so on;•    Discount rate means the cost of capital used to discount future revenue from a customer. Discounting is an advanced method used in more sophisticated CLV calculations;•    Profit margin is the projected profit as a percentage of revenue for the period. This may be reflected as a percentage of gross or net profit. Again, this is generally projected across the model horizon to understand lifetime value.A strong focus on managing these inputs can help service providers realize stronger customer relationships and profits, but there are some obstacles to overcome in achieving accurate calculations of CLV, such as the complexity of allocating costs across the customer base. There are many costs that serve all customers which must be properly allocated across the base, and often a simple proportional allocation across the whole base or a segment may not accurately reflect the true cost of serving that customer;  This is made worse by the fragmentation of customer information, which is likely to be across a variety of product or operations groups, and may be difficult to aggregate due to different representations.In addition, there is the complexity of account relationships and structures to take into consideration. Complex account structures may not be understood or properly represented. For example, a profitable customer may have a separate account for a second home or another family member, which may appear to be unprofitable. If the service provider cannot relate the two accounts, CLV is not properly represented and any resultant cancellation of the apparently unprofitable account may result in the customer churning from the profitable one.In summary, if service providers are to realize strong customer relationships and their attendant profits, there must be a very strong focus on data management. This needs to be coupled with analytics that help business managers and those who work in customer-facing functions offer highly personalized solutions to customers, while maintaining profitability for the service provider. It's clear that acquiring new customers is expensive. Advertising costs, campaign management expenses, promotional service pricing and discounting, and equipment subsidies make a serious dent in a new customer's profitability. That is especially true given the rising subsidies for Smartphone users, which service providers hope will result in greater profits from profits from data services profitability in future.  The situation is made worse by falling prices and greater competition in mature markets.Customer acquisition through industry consolidation isn't cheap either. A North American service provider spent about $2,000 per subscriber in its acquisition of a smaller company earlier this year. While this has allowed it to leapfrog to become the largest mobile service provider in the country, it required a total investment of more than $28 billion (including assumption of the acquiree's debt).While many operating cost synergies clearly made this deal more attractive to the acquiring company, this is certainly an expensive way to acquire customers: the cost per subscriber in this case is not out of line with the prices others have paid for acquisitions.While growth by acquisition certainly increases overall revenues, it often creates tremendous challenges for profitability. Organic growth through increased customer loyalty and retention is a more effective driver of profit, as well as a stronger predictor of future profitability. Service providers, especially those in mature markets, are increasingly recognizing this and taking steps toward a creating a more personalized, flexible and satisfying experience for their customers.In summary, the clearest path to profitability for companies in virtually all industries is through customer retention and maximization of lifetime value. Service providers would do well to recognize this and focus attention on profitable customer relationships.

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