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  • Force10 S60 remote management

    - by StaringSkyward
    We've got a Force10 S60 switch to replace an older Cisco. I can't find a way to give the switch itself an IP address on the local VLAN so I can ssh to it. The config guide talks about using either a management interface on a separate management network or dedicating e.g. a gigabit port as a management port with a dedicated IP address. Ideally I would like to do what we do currently with the Cisco switches, which is in effect give the entire switch an IP so it can be reached from any host on the same VLAN without having to use up a physical port on the switch or physically connect the management port to another device. Is this possible with the S60 and if so, how would you give it, say the address 10.0.1.1 in vlan 10 (10.0.1.1/24)? Thanks!!!

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  • PDU management interface has low availability - product flaw or isolated issue

    - by DeanB
    Our colocation provider has supplied us with APC AP7932 switched 0U PDUs as part of several cabinets they provide us. We have had a lot of trouble with the network management aspect of these PDUs, which I'll describe below. We are moving to cage space in the same datacenter, and plan to provide our own PDUs, so I'd like to determine which enterprise-grade PDUs have been reliable performers from a remote management perspective. Our colo-provided PDUs are configured to support management via an SSL web UI and via telnet. We updated the firmware on all of them to the current version as of NOV2011. They respond to pings reliably, and we have no reason to suspect a network layer issue. However, we experience frequent hangs, timeouts, disconnects, and general unavailability from the embedded management host in all of the PDUs. We occasionally have to restart the microcontroller on the PDU to recover from what appears to be an occasional hard fault. The outlets stay powered (thankfully), but the management aspect is so unreliable that it has become an ops liability - we can't be confident that we could get into the PDU to power cycle a host if we needed to. We have 3 PDUs that all exhibit identical behavior. There are many manufacturers of enterprise-grade 0U switched PDUs, all with comparable features. If I looked at the datasheet for our current PDUs, they would appear to be a good fit -- only with the benefit of suffering through using them do we know to avoid them. I'd like to avoid picking a PDU that looks fine on paper, but has similar reliability issues. What has been others' experience with switched PDUs? Is this level of flakiness normal?

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  • How to troubleshoot Linksys E4200 Remote Management

    - by Jordan
    My Linksys E4200 is configured for Remote Management, but the router is not accepting the connections. Here's the configuration under Administration Management Remote Management Access: Remote Management: Enabled Access via: HTTP Remote Upgrade: Disabled Allowed Remote IP Address: Any IP Address Remote Management Port: 8080 The router is setup to use 192.168.10.41 as its static Internet IP address, and 192.168.35.1 as its LAN IP address. I can access the router just fine via its LAN IP address, but I can't make a connection using http://192.168.10.41:8080. I've tried variations of the settings above (enabled HTTPS, enabled Remote Upgrade, set an IP range of 192.168.10.1-254) but nothing has worked yet. Hoping someone can at least point me in the right direction. Thanks. Update: To clarify, I have a wired router that connects straight to the T1 modem. It's configured to use 192.168.10.1-254 as its internal LAN range. The E4200 wireless router in question is on that LAN using 192.168.10.41 as its WAN IP address. The E4200's internal LAN range is 192.168.35.1-254. I'm not trying to access the E4200 from the Internet, I'm just trying to access it from its WAN IP address. Thanks.

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  • Announcing SonicAgile – An Agile Project Management Solution

    - by Stephen.Walther
    I’m happy to announce the public release of SonicAgile – an online tool for managing software projects. You can register for SonicAgile at www.SonicAgile.com and start using it with your team today. SonicAgile is an agile project management solution which is designed to help teams of developers coordinate their work on software projects. SonicAgile supports creating backlogs, scrumboards, and burndown charts. It includes support for acceptance criteria, story estimation, calculating team velocity, and email integration. In short, SonicAgile includes all of the tools that you need to coordinate work on a software project, get stuff done, and build great software. Let me discuss each of the features of SonicAgile in more detail. SonicAgile Backlog You use the backlog to create a prioritized list of user stories such as features, bugs, and change requests. Basically, all future work planned for a product should be captured in the backlog. We focused our attention on designing the user interface for the backlog. Because the main function of the backlog is to prioritize stories, we made it easy to prioritize a story by just drag and dropping the story from one location to another. We also wanted to make it easy to add stories from the product backlog to a sprint backlog. A sprint backlog contains the stories that you plan to complete during a particular sprint. To add a story to a sprint, you just drag the story from the product backlog to the sprint backlog. Finally, we made it easy to track team velocity — the average amount of work that your team completes in each sprint. Your team’s average velocity is displayed in the backlog. When you add too many stories to a sprint – in other words, you attempt to take on too much work – you are warned automatically: SonicAgile Scrumboard Every workday, your team meets to have their daily scrum. During the daily scrum, you can use the SonicAgile Scrumboard to see (at a glance) what everyone on the team is working on. For example, the following scrumboard shows that Stephen is working on the Fix Gravatar Bug story and Pete and Jane have finished working on the Product Details Page story: Every story can be broken into tasks. For example, to create the Product Details Page, you might need to create database objects, do page design, and create an MVC controller. You can use the Scrumboard to track the state of each task. A story can have acceptance criteria which clarify the requirements for the story to be done. For example, here is how you can specify the acceptance criteria for the Product Details Page story: You cannot close a story — and remove the story from the list of active stories on the scrumboard — until all tasks and acceptance criteria associated with the story are done. SonicAgile Burndown Charts You can use Burndown charts to track your team’s progress. SonicAgile supports Release Burndown, Sprint Burndown by Task Estimates, and Sprint Burndown by Story Points charts. For example, here’s a sample of a Sprint Burndown by Story Points chart: The downward slope shows the progress of the team when closing stories. The vertical axis represents story points and the horizontal axis represents time. Email Integration SonicAgile was designed to improve your team’s communication and collaboration. Most stories and tasks require discussion to nail down exactly what work needs to be done. The most natural way to discuss stories and tasks is through email. However, you don’t want these discussions to get lost. When you use SonicAgile, all email discussions concerning a story or a task (including all email attachments) are captured automatically. At any time in the future, you can view all of the email discussion concerning a story or a task by opening the Story Details dialog: Why We Built SonicAgile We built SonicAgile because we needed it for our team. Our consulting company, Superexpert, builds websites for financial services, startups, and large corporations. We have multiple teams working on multiple projects. Keeping on top of all of the work that needs to be done to complete a software project is challenging. You need a good sense of what needs to be done, who is doing it, and when the work will be done. We built SonicAgile because we wanted a lightweight project management tool which we could use to coordinate the work that our team performs on software projects. How We Built SonicAgile We wanted SonicAgile to be easy to use, highly scalable, and have a highly interactive client interface. SonicAgile is very close to being a pure Ajax application. We built SonicAgile using ASP.NET MVC 3, jQuery, and Knockout. We would not have been able to build such a complex Ajax application without these technologies. Almost all of our MVC controller actions return JSON results (While developing SonicAgile, I would have given my left arm to be able to use the new ASP.NET Web API). The controller actions are invoked from jQuery Ajax calls from the browser. We built SonicAgile on Windows Azure. We are taking advantage of SQL Azure, Table Storage, and Blob Storage. Windows Azure enables us to scale very quickly to handle whatever demand is thrown at us. Summary I hope that you will try SonicAgile. You can register at www.SonicAgile.com (there’s a free 30-day trial). The goal of SonicAgile is to make it easier for teams to get more stuff done, work better together, and build amazing software. Let us know what you think!

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  • Full-text indexing? You must read this

    - by Kyle Hatlestad
    For those of you who may have missed it, Peter Flies, Principal Technical Support Engineer for WebCenter Content, gave an excellent webcast on database searching and indexing in WebCenter Content.  It's available for replay along with a download of the slidedeck.  Look for the one titled 'WebCenter Content: Database Searching and Indexing'. One of the items he led with...and concluded with...was a recommendation on optimizing your search collection if you are using full-text searching with the Oracle database.  This can greatly improve your search performance.  And this would apply to both Oracle Text Search and DATABASE.FULLTEXT search methods.  Peter describes how a collection can become fragmented over time as content is added, updated, and deleted.  Just like you should defragment your hard drive from time to time to get your files placed on the disk in the most optimal way, you should do the same for the search collection. And optimizing the collection is just a simple procedure call that can be scheduled to be run automatically.   [Read more] 

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  • Application Lifecycle Management with Visual Studio 2010 – Wrox Book

    - by Guy Harwood
    After running with a somewhat disconnected set of tools (vs 2008, Ontime, sharepoint 2007) for managing our projects we decided to make the move to Team Foundation Server 2010.  With limited coverage of the product available online i went in search of a book and found this… View this book on the Wrox website I must point out that i have only read 10 of the 26 chapters so far, mainly the ones that cover source code control, work item tracking and database projects.  This enables our dev team to get familiar with it before switching project management over at a future date. Needless to say i am very impressed with the detail it provides, answering pretty much every question i had about TFS so far.  I'm looking forward to digging into the sections on testing, code analysis and architecture. Highly recommended.

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  • Innovating with Customer Needs Management

    - by Anurag Batra
    We're pleased to announce the addition of Agile Customer Needs Management (CNM) to the portfolio of PLM offerings by Oracle. CNM allows manufacturing companies to capture the voice of the customer and market, and arm their product designers with the information that they need to better meet customer requirements. It's an Enterprise 2.0 product that focuses on the quick information capture, ease of organizing information and association of that information with the product record - some of the key aspects of early stage innovation. Read on to learn more about this revolutionary new product that redefines how information is used to drive innovation.

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Welch's Juices-up Its Inventory Management with Oracle Supply Chain

    - by [email protected]
    Supply & Demand Chain Executive published recently a great success story about Welch's implementation of "Take Supply Chain and G.SI to work with Oracle Process Manufacturing". The company says it's been able to improve operational control, inventory accuracy, visibility and order fulfillment by automating its processes across three production/warehousing locations nationwide. Improving warehouse and inventory management operations creates efficiencies across a high-velocity nationwide supply chain Welch's production facilities were collecting more information than ever before on the flow of materials and inventory, but the company needed an effective and accurate method to organize and manage these data.   Article found at: http://www.sdcexec.com/publication/article.jsp?pubId=1&id=12256&pageNum=2     

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  • Is it wise to store a big lump of json on a database row

    - by Ieyasu Sawada
    I have this project which stores product details from amazon into the database. Just to give you an idea on how big it is: [{"title":"Genetic Engineering (Opposing Viewpoints)","short_title":"Genetic Engineering ...","brand":"","condition":"","sales_rank":"7171426","binding":"Book","item_detail_url":"http://localhost/wordpress/product/?asin=0737705124","node_list":"Books > Science & Math > Biological Sciences > Biotechnology","node_category":"Books","subcat":"","model_number":"","item_url":"http://localhost/wordpress/wp-content/ecom-plugin-redirects/ecom_redirector.php?id=128","details_url":"http://localhost/wordpress/product/?asin=0737705124","large_image":"http://localhost/wordpress/wp-content/plugins/ecom/img/large-notfound.png","medium_image":"http://localhost/wordpress/wp-content/plugins/ecom/img/medium-notfound.png","small_image":"http://localhost/wordpress/wp-content/plugins/ecom/img/small-notfound.png","thumbnail_image":"http://localhost/wordpress/wp-content/plugins/ecom/img/thumbnail-notfound.png","tiny_img":"http://localhost/wordpress/wp-content/plugins/ecom/img/tiny-notfound.png","swatch_img":"http://localhost/wordpress/wp-content/plugins/ecom/img/swatch-notfound.png","total_images":"6","amount":"33.70","currency":"$","long_currency":"USD","price":"$33.70","price_type":"List Price","show_price_type":"0","stars_url":"","product_review":"","rating":"","yellow_star_class":"","white_star_class":"","rating_text":" of 5","reviews_url":"","review_label":"","reviews_label":"Read all ","review_count":"","create_review_url":"http://localhost/wordpress/wp-content/ecom-plugin-redirects/ecom_redirector.php?id=132","create_review_label":"Write a review","buy_url":"http://localhost/wordpress/wp-content/ecom-plugin-redirects/ecom_redirector.php?id=19186","add_to_cart_action":"http://localhost/wordpress/wp-content/ecom-plugin-redirects/add_to_cart.php","asin":"0737705124","status":"Only 7 left in stock.","snippet_condition":"in_stock","status_class":"ninstck","customer_images":["http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/51M2vvFvs2BL.jpg","http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/31FIM-YIUrL.jpg","http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/51M2vvFvs2BL.jpg","http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/51M2vvFvs2BL.jpg"],"disclaimer":"","item_attributes":[{"attr":"Author","value":"Greenhaven Press"},{"attr":"Binding","value":"Hardcover"},{"attr":"EAN","value":"9780737705126"},{"attr":"Edition","value":"1"},{"attr":"ISBN","value":"0737705124"},{"attr":"Label","value":"Greenhaven Press"},{"attr":"Manufacturer","value":"Greenhaven Press"},{"attr":"NumberOfItems","value":"1"},{"attr":"NumberOfPages","value":"224"},{"attr":"ProductGroup","value":"Book"},{"attr":"ProductTypeName","value":"ABIS_BOOK"},{"attr":"PublicationDate","value":"2000-06"},{"attr":"Publisher","value":"Greenhaven Press"},{"attr":"SKU","value":"G0737705124I2N00"},{"attr":"Studio","value":"Greenhaven Press"},{"attr":"Title","value":"Genetic Engineering (Opposing Viewpoints)"}],"customer_review_url":"http://localhost/wordpress/wp-content/ecom-customer-reviews/0737705124.html","flickr_results":["http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/5105560852_06c7d06f14_m.jpg"],"freebase_text":"No around the web data available yet","freebase_image":"http://localhost/wordpress/wp-content/plugins/ecom/img/freebase-notfound.jpg","ebay_related_items":[{"title":"Genetic Engineering (Introducing Issues With Opposing Viewpoints), , Good Book","image":"http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/140.jpg","url":"http://localhost/wordpress/wp-content/ecom-plugin-redirects/ecom_redirector.php?id=12165","currency_id":"$","current_price":"26.2"},{"title":"Genetic Engineering Opposing Viewpoints by DAVID BENDER - 1964 Hardcover","image":"http://localhost/wordpress/wp-content/uploads/2013/10/ecom_images/140.jpg","url":"http://localhost/wordpress/wp-content/ecom-plugin-redirects/ecom_redirector.php?id=130","currency_id":"AUD","current_price":"11.99"}],"no_follow":"rel=\"nofollow\"","new_tab":"target=\"_blank\"","related_products":[],"super_saver_shipping":"","shipping_availability":"","total_offers":"7","added_to_cart":""}] So the structure for the table is: asin title details (the product details in json) Will the performance suffer if I have to store like 10,000 products? Is there any other way of doing this? I'm thinking of the following, but the current setup is really the most convenient one since I also have to use the data on the client side: store the product details in a file. So something like ASIN123.json store the product details in one big file. (I'm guessing it will be a drag to extract data from this file) store each of the fields in the details in its own table field Thanks in advance!

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  • Video White Paper: Mega-Project Management: Reducing Risk & Complexity across the Value Chain

    - by Melissa Centurio Lopes
    Watch this short video white paper, to learn how Oracle Primavera can help you keep projects on track and protect your investments. You can also download the full white paper “Mega-Project Management: Reducing Risk & Complexity Across the Value Chain” to gain more in depth information about strategies for collaborating and sharing information and data in a systematic way across the value chain. Download the white paper in order to learn how your company can get the expected payoff from your next mega project. Register now to download the full complementary white paper, and discover how to: Improve decision-making and accountability through enterprise-wide visibility, workflows, and collaboration Reduce financial and performance risk

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  • Talent Management in Aerospace & Defense this Thursday, April 8th

    - by jay.richey
    While many industries struggle to recover from one of the most devastating recessions in history, the aerospace and defense industry plans for record growth. And key to that growth is better management of the workforce. A&D companies are currently faced with a multitude of workforce challenges including an aging and retiring workforce, knowledge gaps created as the workforce leaves, a surge in use of contingent workers, and antiquated work environments and practices that make it difficult to attract the next generation of workers. If you are in the DC area, register to attend the Oracle Aerospace and Defense Contractors Summit in Reston this Thursday, April 8th from 8am-5pm and hear Jay Richey, Oracle HCM Applications Product Marketing Director, discuss trends in the A&D talent space and smart strategies on retaining that talent. You will also hear Accenture discuss their recent survey results - Keys to Managing Human Capital within the A&D Enterprise. Register today at http://www.oracle.com/dm/10q3field/43453_ev_oracle_aerospace_apr10.html

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  • Oracle Utilities Mobile Workforce Management V2.0 has arrived

    - by Anthony Shorten
    it is finally upon us. Oracle Utilities Mobile Workforce Management (MWM) V2.0 has been released and is now available (see Press Release). This is significant for me as this is the first product to use the new version of the Oracle Utilities Application Framework V4.0.1. This release is very significant as it adds a lot of new functionality to the framework, not just for MWM but will progressively rolled out across a few moew Oracle Utilities products over the next 12 months. Watch the skies for more annoucements. Now that Framework 4.0.1 has been released I will be updating this blog ona regular basis outlining significant features (there are over 60+ features in the new Framework) for you too understand. It has been hard work but it finally has been released and used by the first product off the assembly line we call product development.

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  • Oracle Transportation Management Annual Customer Conference

    - by [email protected]
    The 2010 Oracle Transportation Management (OTM) Conference will be held June 13-16 in Philadelphia, Pennsylvania. The conference brings together all things OTM: users, prospective users, development personnel, product strategy, implementation experts, and software and services partners.  With over 200 attendees, this conference is the premiere location and time to learn about OTM, build relationships with peers, and get answers to all your OTM questions.    This year's conference will be held at the: Sheraton Society Hill, One Dock St., Philadelphia, PA. 19106Companies speaking at this year's event include:AT&T Land O Lakes BlueScope Steel Baillie Lumber Kraft Sears Roseburg Forest Products Toyota Beckman CoulterLevi StraussNiagara BottlingSmurfit StonePQ CorporationOffice Depot               To register click here http://www.otmconference.com/ConfAgenda.aspx.  1

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  • Book review: SQL Server Transaction Log Management

    - by Hugo Kornelis
    It was an offer I could not resist. I was promised a free copy of one of the newest books from Red Gate Books , SQL Server Transaction Log Management (by Tony Davis and Gail Shaw ), with the caveat that I should write a review after reading it. Mind you, not a commercial, “make sure we sell more copies” kind of review, but a review of my actual thoughts. Yes, I got explicit permission to be my usual brutally honest self. A total win/win for me! First, I get a free book – and free is always good,...(read more)

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  • Oracle Applications Day 2012 -Experience the Global Innovation of Management Applications

    - by antonella.buonagurio
    Il 10 ottobre a Milano e il 17 ottobre a Roma si sono svolti gli Oracle Applications Day, dedicati alla community di Clienti e Partner Oracle. Le due giornate hanno visto la partecipazione di più di 400 persone che hanno condiviso le loro esperienze e conoscenze in ambito applicativo. Durante la sessione plenaria sono state illustrate tutte le novità relative alle Oracle Applications ed in particolare le Oracle Fusion Applications mentre durante le 2 giornate più di 20 clienti hanno parlato di come utilizzano in modo strategico e con successo le soluzioni Oracle. 15 Business Partner grazie all'iniziativa "Partner Instant Workshop" hanno incontrato direttamente i clienti e discusso delle tematiche più calde del momento. Se non hai potuto partecipare all'evento oppure vuoi rivivere quei momenti qui sotto trovi la presentazione della plenaria mentre cliccando su ciascun titolo delle sessioni parallele puoi trovare le rispettive presentazioni. Innovation for Human Resources Performance Management Excellence Empower Applications with Technology (tenutasi solo a Milano) Applications for Public Sector (tenutasi solo a Roma) Next Generation Global Operations Customer Experience Revolution

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  • cocos2d-x - object creation and management in game design

    - by Jason
    How do others keep track of everything going on in their games? I am working on a new game and I am quickly realizing everything that I need to keep track of. Example: Maybe a layerManager that keeps track of all the layers and what is happening for a particular scene. Maybe a sceneManager for sharing objects among scenes But then getting to game play itself, what if you have 100 objects on the screen each with its own state and happenings, there needs tobe a way to keep track of all of that. Drawing everything out is really helping me. Can anyone share with me how they go about object tracking/management? I am seeing a few different managers and then maybe even a parent object that manages the managers..is my thinking way off? Any design patterns that may be useful for me to read about? Update: doing some reading and maybe a Factory pattern might apply.

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  • recurring billing / profiles management system

    - by Karl Cassar
    As a company, we have various recurring fees which our clients pay - these can include: hosting plans maintenance agreements SLAs ... I would like to know if anyone knows of a good, web-based recurring billing / payments management system which we could use to help us get more organised regarding this aspect of our business. Basically, we would need to: Create recurring profiles, e.g: Hosting, emails / domain services @ 200eur / year Be able to give free / extend the subscription period, for any reason. Also, we don't have specific products which we would like to choose and charge - all these recurring fees are discussed with the clients, and are created on a per-client basis. I'm not sure if this is the best place to ask for, however since I think most 'webmasters' require such a system to keep track of payment, I thought this would be the place to go for. Thanks in advance!

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  • Oracle ETPM is renamed Oracle Public Sector Revenue Management (PSRM)

    - by Rick Finley
    We are excited to announce to that with the upcoming release of v2.4, we are renaming ETPM to Oracle Public Sector Revenue Management (Oracle PSRM).  This is a pure name change, and all terms and conditions for existing customer licensing remain unchanged.  We feel that this updated naming is a better reflection of our current customer base, which includes tax revenue for many Departments of Revenue, as well as agencies that at manage non-tax revenue, such as regulatory fees, loans, and social benefits.    Please note, as part of this name change, related products in the Oracle ETPM family, such as Oracle Tax Analytics, and Oracle ETPM Self Service, will be renamed at their next major product release to align to the Oracle PSRM theme.   

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  • Creating a remote management interface

    - by Johnny Mopp
    I'm looking for info on creating a remote management interface for our software. This is not anything illicit. Our software is for live TV production and once they go on-air we can't access the PC (usually through LogMeIn). I would like to be able to upload/download files and issue commands to our software. The commands would be software specific like "load this file" or "run this script" or "return this value" etc. A socket connection is preferred but the problem is most of our PCs are behind firewalls and NAT servers. I'm not sure where to start. I think HTTP tunneling is the way to go but am wondering if there are other options or recommendations. Also, assume our clients are not willing to open up ports for security reasons. Thanks.

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  • The Internet of Things & Commerce: Part 3 -- Interview with Kristen J. Flanagan, Commerce Product Management

    - by Katrina Gosek, Director | Commerce Product Strategy-Oracle
    Internet of Things & Commerce Series: Part 3 (of 3) And now for the final installment my three part series on the Internet of Things & Commerce. Post one, “The Next 7,000 Days”, introduced the idea of the Internet of Things, followed by a second post interviewing one of our chief commerce innovation strategists, Brian Celenza.  This final post in the series is an interview with Kristen J. Flanagan, lead product manager for Oracle Commerce omnichannel strategy. She takes us through the past, present, and future of how our Commerce Solution is re-imagining the way physical and digital shopping come together. ------- QUESTION: It’s your job to stay on top of what our customers’ need to not only run their online businesses effectively, but also to make sure they have product capabilities they can innovate and grow on. What key trend has been top-of-mind for you and our customers around this collision of physical and digital shopping? Kristen: I’ll agree with Brian Celenza that hands down mobile has forced a major disruption in shopping and selling behavior. A few years ago, mobile exploded at a pace I don't think anyone was expecting. Early on, we saw our customers scrambling to establish a mobile presence---mostly through "screen scraping" technologies. As smartphones continued to advance (at lightening speed!), our customers started to investigate ways to truly tap in to their eCommerce capabilities to deliver the mobile experience. They started looking to us for a means of using the eCommerce services and capabilities to deliver a mobile experience that is tailored for mobile rather than the desktop experience on a smaller screen. In the future, I think we'll see customers starting to really understand what their shoppers need and expect from a mobile offering and how they can adapt their content and delivery of that content to meet those needs. And, mobile shopping doesn’t stop at the consumer / buyer. Because the in-store experience is compelling and has advantages that digital just can't offer, we're also starting to see the eCommerce services being leveraged for mobile for in-store sales associates. Brick-and-mortar retailers are interested in putting the omnichannel product catalog, promotions, and cart into the hands of knowledgeable associates. Retailers are now looking to connect and harness the eCommerce data in-store so that shoppers have a reason to walk-in. I think we'll be seeing a lot more customers thinking about melding the in-store and digital experiences to present a richer offering for shoppers.    QUESTION: What are some examples of what our customers are doing currently to bring these concepts to reality? Kristen: Well, without question, connecting digital and brick-and-mortar worlds is becoming tablestakes for selling experiences. If a brand has a foot in both worlds (i.e., isn’t a pureplay online retailer), they have to connect the dots because shoppers – whether consumers or B2B buyers –don't think in clearly defined channels anymore. The expectation is connectedness – for on- and offline experiences, promotions, products, and customer data. What does this mean practically for businesses selling goods on- and offline? It touches a lot of systems: inventory info on the eCommerce site, fulfillment options across channels (buy online/pickup in store), order information (representing various channels for a cohesive view of shopper order history), promotions across digital and store, etc.  A few years ago, the main link between store and digital was the smartphone. We all remember when “apps” became a thing and many of our customers were scrambling to get a native app out there. Now we're seeing more strategic thinking around the benefits of mobile web vs. native and how that ties in to the purpose and role of mobile within the digital channel. Put it more broadly, how these pieces fit together in the overall brand puzzle.  The same could be said for “showrooming.” Where it was a major concern (i.e., shoppers using stores to look at merchandise and then order online from Amazon), in recent months, it’s emerged that the inverse is now becoming a a reality as well. "Webrooming" (using digital sites to do research before making a purchase in the store) is a new behavior pure play retailers are challenged with. There are many technologies, behaviors, and information that need to tie together to offer a holistic omnichannel shopping experience. As a result, brands are looking for ways to connect the digital and in-store experiences to bridge the gaps: shared assortments across channels, assisted selling apps that arm associates with information about shoppers, shared promotions, inventory, etc. QUESTION: How has Oracle Commerce been built to help brands make the link between in-store and digital over the last few years? Kristen: Over the last seven years, the product has been in step with the changes in industry needs. Here is a brief history of the evolution: Prior to Oracle’s acquisition of ATG and Endeca, key investments were made to cross-channel functionality that we are still building on today. Commerce Service Center (v2007.1) ATG introduced the Commerce Service Center in 2007.1 and marked the first entry into what was then called “cross-channel.” The Commerce Service Center is a call-center-agent-facing application that enables agents to see shopper orders, online catalog, promotions, and pricing. It is tightly integrated with the eCommerce capabilities of the platform and commerce engine and provided a means of connecting data from the call center and online channels.  REST services framework (v9.1)  In v9.1 we introduced the REST services framework and interface in the Platform that enabled customers to use ATG web services in other applications. This framework has become the basis for our subsequent omni-channel features and functionality. Multisite Architecture (v10) With the v10 release, we introduced the Multisite Architecture, which enabled customers to manage multiple sites (and channels) within a single instance of the BCC. Customers could create site- and channel-specific catalogs, promotions, targeters, and scenarios. Endeca Page Builder (2.x) / Experience Manager (3.x) With the introduction of Endeca for Mobile (now part of the core platform, available through the reference store – see blow) on top of Page Builder (and then eventually Experience Manager), Endeca gave business users the tools to create and manage native and mobile web applications. And since the acquisition of both ATG (2011) and Endeca (2012), Oracle Commerce has leveraged the best of each leading technology’s capabilities for omnichannel commerce to continue to drive innovation for our customers. Service enablement of core Oracle Commerce capabilities (v10.1.1, 10.2, & 11) After the establishment of the REST services framework and interface, we followed up in subsequent releases with service enablement of core Oracle Commerce capabilities throughout the iOS native app and the enablement of the core Commerce Service Center features. The result is that customers can leverage these services for their integrations with other systems, as well as their omnichannel initiatives.  Mobile web reference application (v10.1) In 10.1 we introduced the shopper-facing mobile reference application that showed how to use Oracle Commerce to deliver a mobile web experience for shoppers. This included the use of Experience Manager and cartridges to drive those experiences on select pages.  Native (iOS) reference application (v10.1.1)  We came out with the 10.1.1 shopper-facing native iOS ref app that illustrated how to use the Commerce REST services to deliver an iOS app. Also included Experience Manager-driven pages.   Assisted Selling reference application (v10.2.1)  The Assisted Selling reference application is our first reference application designed for the in-store associate. This iOS app shows customers how they can use Oracle Commerce data and information to provide a high-touch, consultative sales environment as well as to put the endless aisle into hands of their associates. Shoppers can start a cart online, and in-store associates can access that cart via the application to provide more information or add products and then transact using the ATG engine. Support for Retail promotions (v11) As part of the v11 release, we worked with teams in the Oracle Retail Global Business Unit (RGBU) to assess which promotion types and capabilities are supported across our products. Those products included Oracle Commerce, Oracle Point of Service (ORPOS), and Oracle Retail Price Management (RPM). The result is that customers can now more easily support omnichannel use cases between the store and digital.  Making sure Oracle Commerce can help support the omnichannel needs of our customers is core to our product strategy. With 89% of consumers now use two or more channels to make a single purchase, ensuring that cross-channel interactions are linked is critical to a great customer experience – and to sales. As Oracle Commerce evolves, we want to make it simple for organizations to create, deliver, and scale experiences across touchpoints with our create once, deploy commerce anywhere framework. We have a flexible, services-oriented architecture that allows data, content, catalogs, cart, experiences, personalization, and merchandising to be shared across touchpoints and easily extended in to new environments like mobile, social, in-store, Call Center, and new Websites. [For the latest downloads and Oracle Commerce documentation, please visit the Oracle Technical Network.] ------ Thank you to both Brian and Kristen for their contributions and to this blog series and their continued thought leadership for Oracle Commerce. We are all looking forward to the coming years of months of new shopping behaviors and opportunities to innovate. Because – if the digital fabric of our everyday lives continues to change at the same pace – the next five years (that just under 2,000 days), will be dramatic. ---------- THIS DOCUMENT IS FOR INFORMATIONAL PURPOSES ONLY AND MAY NOT BE INCORPORATED INTO A CONTRACT OR AGREEMENT

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