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  • Silicon Valley Code Camp 2012 - Submit Your Talks

    - by arungupta
    Silicon Valley Code Camp follows three rules: Given by/for the community Always free Never occur during work hours I've spoken there at 2011, 2010, 2009, 2008, and 2007 and have again submitted a talk this year as well, and will submit more! Its one of the best organically grown code camps with the attendance constantly growing over the past 6 years. Here is a chart that shows how the number of conferences attendees that registered and attended and the sessions delivered over past 6 years. If you wonder why there is such a big gap between "registered" and "attended" that's because this event is FREE! Yes, 100% free. If you are in and around Silicon Valley then you have no reason to not participate/speak at SVCC. You have the opportunity to meet all the local JUG leaders and the community "rockstars" :-) Date: Oct 6/7, 2012 Venue: Foothill College, 12345, El Monte Road, Los Altos Hills, CA Submit today or register!

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  • Basic Puppet installation with Solaris 11.2 beta

    - by user13366125
    At the recent announcement we talked a lot about the Puppet integration. But how do you set it up? I want to show this in this blog entry. However this example i'm using is even useful in practice. Due to the extremely low overhead of zones i'm frequently seeing really large numbers of zones on a single system. Changing /etc/hosts or changing an SMF service property on 3 systems is not that hard. Doing it on a system with 500 zones is ... let say it diplomatic ... a job you give to someone you want to punish. Puppet can help in this case making of managing the configuration and to ease the distribution. You describe the changes you want to make in a file or set of file called manifest in the Puppet world and then roll them out to your servers, no matter if they are virtual or physical. A warning at first: Puppet is a really,really vast topic. This article is really basic and it doesn't goes more than just even toe's deep into the possibilities and capabilities of Puppet. It doesn't try to explain Puppet ... just how you get it up and running and do basic tests. There are many good books on Puppet. Please read one of them, and the concepts and the example will get much clearer immediately. (more)

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  • Play Framework Plugin for NetBeans IDE (Part 2)

    - by Geertjan
    After I published part 1 of this series, the first external contribution (i.e., not by me) to the NetBeans plugin for Play Framework 2 was committed today. Yann D'Isanto added support for creating new Play projects: That completely solves a problem I was working on, in a different way altogether. I was working on creating a new wizard that would call "play new" on the command line and pass into the command line the entered name and application type (1 for Java and 2 for Scala). However, Yann's solution is better, at least in the sense in that it works, as opposed to mine which didn't, because of problems I continually had with the command line, since one needs to press Enter multiple times on the Play command line when creating new projects, which I wasn't able to simulate in my new wizard. Yann's approach is simply to follow the approach taken in the Project Type Module Tutorial, which explains how to register a project sample in the IDE. I was inspired by Yann's contribution, especially when he mentioned that one needs to build Play projects on the command line. So, I added a new menu item on the right-click of a project for building Play projects, which simply passes "play compile" to the command line for the current project: Via the IDE's main menu bar, you can also Build and Run the application, though the code for the Clean function needs to be added still, which would be a cool thing for anyone out there to add, by using all the existing code and then passing "play clean compile" to the command line. Something else that Yann added is an Options Window extension, thanks to the Options Window Module Tutorial, for registering the Play installation, which is a step forward from my hard coded solution. I changed things slightly so that, when Build or Run are selected, without a Play installation being defined, the Options window opens, displaying the tab that Yann created, shown below. Notice that there's no Browse button, which would be a simple next step for anyone else to contribute. A small tip is to use the FileChooserBuilder from the NetBeans IDE APIs when working on the Browse button: Looking forward to more contributions to the Play Framework 2 plugin for NetBeans IDE. Just leave a message here with your ideas, with your java.net name, and then I'll add you to the project on java.net, where I very much look forward to your contributions: http://java.net/projects/nbplay/sources/nbplay

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  • IT Sicherheit - (K)ein Thema für Admins!

    - by Anne Manke
    Laut einer Umfrage von Synetics unter rund 1500 Administratoren anlässlich des Tages des Systemadministrators beschäftigen sich 38 % der Befragten überhaupt nicht mit IT-Sicherheit und IT-Sicherheitsmanagement. Nur 32,6 % beschäftigen sich lediglich ein bis 2 Stunden pro Wochen mit dem Thema Sicherheit für ihre Umgebung. Die meiste Arbeitszeit wird indes auf das Servermanagement verwendet. 46,2% der Befragten gaben an 10 Stunden und mehr für das verwalten und instandhalten der Server zu verwenden. Die Befragten sind bei Unternehmen mit einer Mitarbeitergröße zwischen 101 und 1000 Mitarbeiter angestellt. Den kompletten Artikel finden Sie auf der Internetseite Heise-Online!

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  • Remote Diagnostic Agent (RDA) version 4.30

    - by inowodwo
    posted by Maurice Bauhahn Remote Diagnostic Agent (RDA) version 4.30 was released on December 11th A free download can be accessed via Knowledge Management article 314422.1 and installed in any Enterprise Performance Management 11.1.2.x environment. EPM-specific instructions are available in Knowledge Management article 1304885.1. This RDA version incorporates two new modules (EAS=Essbase Administration Services; HWA=Hyperion Web Analysis) and improvements in modules and profiles relating to twelve other Hyperion applications (EPM, EPMA, ESS, FCM, HFM, HFR, HIR, HPL, HPSV, HSS, PR, and HSV). To follow best practice, run related RDA profiles [for example: "perl rda.pl -vnSCRPp Hyperion1112_EAS"] and attach the output zip file [by default in \rda\output\] to your service requests. The comprehensive set of details provided in such output files should help technicians to avoid delays in handling service requests (by avoiding ping-pong communications resulting from repeated requests for additional values).

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  • Dental adventures ...

    - by nospam(at)example.com (Joerg Moellenkamp)
    Today my dentist pulled all the stops. Really. Just to explain ... half a year ago or so, i got the base part of an dental implant in my jaw. Today i got the teeth ... beside other things. At first i made the acquaintance of a really weird instrument to remove a temporary tooth crown ... it's called "Hirtenstab" in german ... or "crown remover" in english ... i would call it tool of torture. After the fourth time using it, the temporary flew through the room and the final crowns were set on two teeth left and right of the implant. But the strangest instrument i saw was the instrument to fix the abatement (the thing between the crown and the screw thread implanted in the jaw). They really use a torque wrench (albeit a really small one) to screw the abatement into the jaw. Well .. at least i have a zirconium dioxide smile now ...

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  • Launch Specific OEPE Workspace from the Start Menu

    - by user647124
    I frequently have multiple Eclipse-based projects running simultaneously, sometimes on different versions of Eclipse. I have made a mess of a few workspaces by accidentally opening them in the wrong version of Eclipse. To thwart my own forgetfulness, I went seeking a way to launch directly to a workspace and found it at http://stackoverflow.com/questions/209789/starting-eclipse-w-specific-workspace. Essentially, add the -data switch to your icon's open command, such as: C:\eclipse\eclipse.exe -data E:\MyData\Clients\Confidential\EclipseGCDPGive it a unique name and stick it on your Start Menu (C:\ProgramData\Microsoft\Windows\Start Menu). Makes my life a bit easier and hopefully yours, too.

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  • Take a snapshot with JavaFX!

    - by user12610255
    JavaFX 2.2 has a "snapshot" feature that enables you to take a picture of any node or scene. Take a look at the API Documentation and you will find new snapshot methods in the javafx.scene.Scene class. The most basic version has the following signature: public WritableImage snapshot(WritableImage image) The WritableImage class (also introduced in JavaFX 2.2) lives in the javafx.scene.image package, and represents a custom graphical image that is constructed from pixels supplied by the application. In fact, there are 5 new classes in javafx.scene.image: PixelFormat: Defines the layout of data for a pixel of a given format. WritablePixelFormat: Represents a pixel format that can store full colors and so can be used as a destination format to write pixel data from an arbitrary image. PixelReader: Defines methods for retrieving the pixel data from an Image or other surface containing pixels. PixelWriter: Defines methods for writing the pixel data of a WritableImage or other surface containing writable pixels. WritableImage: Represents a custom graphical image that is constructed from pixels supplied by the application, and possibly from PixelReader objects from any number of sources, including images read from a file or URL. The API documentation contains lots of information, so go investigate and have fun with these useful new classes! -- Scott Hommel

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  • Avoid overwriting of logs

    - by Koppar
    What usually happens is, the logs get filled up and begin getting overwritten, which makes them useless. To avoid it, use these 2 properties in the logging.properties file to suit your requirement: java.util.logging.FileHandler.count  = x (it is 1 by default, increase it to a bigger value) This number specifies the number of log files that can be created before overwriting starts. For instance, if you set it to 5, java0.log, java1.log ... java5.log will be created to log details so more information can be captured Likewise, java.util.logging.FileHandler.limit  would specify the size of each log.

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  • RPi and Java Embedded: Hard-Float Support is Here!!!

    - by hinkmond
    You wanted Java Embedded with Hardware Floating Point support to install on a default Raspian environment for your Raspberry Pi? Well, you just got your wish. Merry Christmas! See: Developer JDK 8 for ARM w/Hard-Float Here's a quote: The Java SE 8 Developer Preview Release for ARM including JavaFX (JDK 8) on Linux has been made available at http://jdk8.java.net. The Developer Preview is provided to the community to get feedback on the ongoing progress of the project. Developers can start developing applications using this build of Java SE 8 on an ARM device, such as the a Raspberry Pi. It's a regular JDK (Java SE 8 preview) for your Raspberry Pi, so you should note this means there is a javac (and the other typical JDK tools) available to compile your Java apps right there on the device! Woot! I'll cover step-by-step instructions how to do that in a future blog post. Stay tuned... Hinkmond

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  • Java University Pre-Conference Training Is Back

    - by Tori Wieldt
    The Java University pre-conference training will be back again this year at JavaOne!  Java University gives conference attendees a chance to get even more from your conference experience by giving you the option to attend a full day of in-depth Java training delivered by the experts on the Sunday prior to the conference.  We are working to make this event even better in 2012 and want to find out which technical sessions you would like to see offered.  Web Services? Developing Rich Client Applications with Java SE 7? Developing Portable Java EE Applications with the Enterprise JavaBeans 3.1 API and Java Persistence API 2.0? Performance Tuning?  There are so many hot topics to choose from we need your help to decide.  Get a preview of the full list of sessions we are considering and tell us which ones pique your interest most in our short survey.  There are only four questions so it shouldn’t take you much time and it will help make for a better event in 2012.

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  • Single CAS web application in a cluster

    - by Dolf Dijkstra
    Recently a customer wanted to set up a cluster of CAS nodes to be used together with WebCenter Sites. In the process of setting this up they realized that they needed to create a web application per managed server. They did not want to have this management burden but would like to have one web application deployed to multiple nodes. The reason that there is a need for a unique application per node is that the web-application contains information that needs to be unique per node, the postfix for the ticket id.  My customer would like to externalize the node specific configuration to either a specific classpath per managed server or to system properties set at startup.It turns out that the postfix for ticket ids is managed through a property host.name and that this property can be externalized.The host.name property is used in: /webapps/cas/WEB-INF/spring-configuration/uniqueIdGenerators.xmlIt is set in /webapps/cas/WEB-INF/spring-configuration/propertyFileConfigurer.xmlin a PropertyPlaceholderConfigurer.The documentation for PropertyPlaceholderConfigurer:http://static.springsource.org/spring/docs/2.0.x/api/org/springframework/beans/factory/config/PropertyPlaceholderConfigurer.htmlThis indicates that the properties defined through the PropertyPlaceHolderConfigurer can be externalized.To enable this externalization you would need to change host.properties so it is generic for all the managed servers and thus can be reused for all the managed servers: host.name=${cluster.node.id}Next step is to change the startup scripts for the managed servers and add a system property for -Dcluster.node.id=<something unique and stable>.Viola, the postfix is externalized and the web application can be shared amongst the cluster nodes.

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  • Java EE 7 support in NetBeans 7.3.1

    - by arungupta
    NetBeans IDE provide tools, templates, and samples for building Java EE 7 applications. NetBeans 7.3.1 specifically added support for the features mentioned below: Support for creating Java EE 7 projects using Maven and Ant Develop, Deploy, and Debug using GlassFish 4 Bundled Java EE 7 javadocs CDI is enabled by default for new Java EE 7 projects (CDI 1.1) Create database scripts from Entity Classes (JPA 2.1) Java Persistence Query Language (JPQL) testing tool (JPA 2.1) RESTful Java client creation using JAX-RS 2.0 Client APIs (JAX-RS 2.0) New templates for JAX-RS 2 Filter and Interceptor (JAX-RS 2.0) New templates for WebSocket endpoints (WebSocket 1.0) JMS messages are sent using JMS 2 simplified API (JMS 2.0) Pass-through attributes are supported during Facelet page editing (JSF 2.2) Resource Library Contracts(JSF 2.2) @FlowScoped beans from editor and wizards (JSF 2.2) Support for EL 3.0 syntax in editor (EL 3.0) JSON APIs can be used with code completion (JSON 1.0) A comprehensive list of features added in this release is available in NetBeans 7.3.1 New and Noteworthy. Watch the screencast below to get a quick overview of the features and capabilities: Download Netbeans 7.3.1 and start playing with Java EE 7!

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  • Integrating Amazon S3 in Java via NetBeans IDE

    - by Geertjan
    To continue from yesterday, let's set up a scenario that enables us to make use of this drag/drop service in NetBeans IDE: The above service is applicable to Amazon S3, an Amazon storage provider that is typically used to store large binary files. In Amazon S3, every object stored is contained in a bucket. Buckets partition the namespace of objects stored in Amazon S3. More on buckets here. Let's use the tools in NetBeans IDE to create a Java application that accesses our Amazon S3 buckets. Create a Java application named "AmazonBuckets" with a main class named "AmazonBuckets". Open the main class and then drag the above service into the main method of the class. Now, NetBeans IDE will create all the other classes and the properties file that you see in the screenshot below. The first thing to do is to open the properties file above and enter the access key and secret: access_key=SOMETHINGsecret=SOMETHINGELSE Now you're all set up. Make sure to, of course, actually have some buckets available: Then rewrite the Java class to parse the XML that is returned via the generated code: package amazonbuckets;import java.io.ByteArrayInputStream;import java.io.IOException;import javax.xml.parsers.DocumentBuilder;import javax.xml.parsers.DocumentBuilderFactory;import javax.xml.parsers.ParserConfigurationException;import org.netbeans.saas.amazon.AmazonS3Service;import org.netbeans.saas.RestResponse;import org.w3c.dom.DOMException;import org.w3c.dom.Document;import org.w3c.dom.Node;import org.w3c.dom.NodeList;import org.xml.sax.InputSource;import org.xml.sax.SAXException;public class AmazonBuckets {    public static void main(String[] args) {        try {            RestResponse result = AmazonS3Service.getBuckets();            String dataAsString = result.getDataAsString();            DocumentBuilderFactory dbFactory = DocumentBuilderFactory.newInstance();            DocumentBuilder dBuilder = dbFactory.newDocumentBuilder();            Document doc = dBuilder.parse(                    new InputSource(new ByteArrayInputStream(dataAsString.getBytes("utf-8"))));            NodeList bucketList = doc.getElementsByTagName("Bucket");            for (int i = 0; i < bucketList.getLength(); i++) {                Node node = bucketList.item(i);                System.out.println("Bucket Name: " + node.getFirstChild().getTextContent());            }        } catch (IOException | ParserConfigurationException | SAXException | DOMException ex) {        }    }}That's all. This is simpler to setup than the scenario described yesterday. Also notice that there are other Amazon S3 services you can interact with from your Java code, again after generating a heap of code after drag/drop into a Java source file: I tried the above, e.g., I created a new Amazon S3 bucket after dragging "createBucket", adding my credentials in the properties file, and then running the code that had been created. I.e., without adding a single line of code I was able to programmatically create new buckets. The above outlines a handy set of tools and techniques to use if you want to let your users store and access data in Amazon S3 buckets directly from the application you've created for them.

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  • The Real Value Of Certification

    - by Brandye Barrington
    I read a quote recently by Rich Hein of CIO.com "Certifications are, like most things in life: The more you put into them, the more you will get out." This is what we tell candidates all the time. The real value in obtaining a certification is the time spent preparing for the exam. All the hours spent reading books, practicing in hands-on environments, asking questions and searching for answers is valuable. It's valuable preparation for the exam, but it's also valuable preparation for your future job role and for your career. If your goal is just to pass an exam, you've missed a very important part of the value of certification.We receive so many questions through different forms of social media on whether or not certification will help candidates get jobs or get better jobs. Surveys conducted by us and by independent entities all point to the job and salary benefits of certification. However, a key part of that equation is whether a candidate can actually perform successfully in a job role. If preparation time was used to practice and learn and master new skills rather than to memorize a brain dump, the candidate will probably perform successfully in their job role, and job opportunities and higher salary will likely follow. Candidates who do not show that initiative, will not likely reap the full benefits of certification.Keep this in mind as you approach your next certification exam. You are preparing for a career, not an exam. This may help you to be more appreciative of the long hours spent studying!

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  • Excellent JAX-RS 2 Article on JavaLobby

    - by reza_rahman
    JAX-RS 2 is a key part of Java EE 7. It is currently in early draft stage and this is a great time to provide feedback. With this goal in mind, well-respected Java EE veteran Bill Burke of JBoss wrote an excellent article on DZone/JavaLobby overviewing what's in JAX-RS 2 so far. He discusses: The client API Asynchronous processing Filters and entity interceptors The full article is posted here. Enjoy!

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  • Social Media's and Customer Service

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 How do you know when it’s time to change customer interaction to another channel? Find out from this interesting blog post and then watch this interesting 1'26 YouTube video /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}

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  • Freescale Technology Forum Japan 2012

    - by sasa
    2012?10?22?(?)·23?(?)??·?????????????????Freescale Technology Forum Japan 2012???????????????Java Embedded?????????????????????JavaOne San Francisco 2012???????????Java??????????????????????????????????????????????????? ?????????? 10/22(?) 11:00 Room7 ????Java?????????? 10/23(?) 11:30 Room8 ????????????????????????? ?????(????)?? ?????????????????????????M2M??????????Java VM????????????????Web????????Java FX????????GUI??????????????

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  • Coming Soon - JavaOne Latin America 2012!

    - by reza_rahman
    Save the date for JavaOne Latin America 2012 -- 4-6 December! The conference will be held again at the Transamerica Expo Center in São Paulo, Brazil. The content is shaping up nicely. Here is a preview of some of it: Designing Java EE Applications in the Age of CDI HTML5 WebSocket and Java JAX-RS 2.0: New and Noteworthy in the RESTful Web Services API What’s New in Java Message Service 2.0 Why Should I Switch to Java SE 7 Hope to see you there! More details and registration here.

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  • MySQL User Camp - Bangalore, India

    - by Lenka Kasparova
    Another MySQL User Group meeting called "MySQL User Camp-Bangalore" is announced for Jun 20 in Bangalore, India!! Please find more details below: Date and time: June 20, 2014 at 3PM IST Place: Bangalore, Kalyani Magnum campus Registration: Registration is needed, please contact [email protected] URL Agenda: MySQL 5.7 New Features and NoSQL support in MySQL Sharding as implemented in MySQL Fabric Open discussion with MySQL developers We are looking forward to seeing you on Jun 20!!

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  • HTML Tidy in NetBeans IDE (Part 2)

    - by Geertjan
    This is what I was aiming for in the previous blog entry: What you can see above (especially if you click to enlarge it) is that I have HTML Tidy integrated into the NetBeans analyzer functionality, which is pluggable from 7.2 onwards. Well, if you set an implementation dependency on "Static Analysis Core", since it's not an official API yet. Also, the scopes of the analyzer functionality are not pluggable. That means you can 'only' set the analyzer's scope to one or more projects, one or more packages, or one or more files. Not one or more folders, which means you can't have a bunch off HTML files in a folder that you access via the Favorites window and then run the analyzer on that folder (or on multiple folders). Thus, to try out my new code, I had to put some HTML files into a package inside a Java application. Then I chose that package as the scope of the analyzer. Then I ran all the analyzers (i.e., standard NetBeans Java hints, FindBugs, as well as my HTML Tidy extension) on that package. The screenshot above is the result. Here's all the code for the above, which is a port of the Action code from the previous blog entry into a new Analyzer implementation: import java.io.IOException; import java.io.PrintWriter; import java.io.StringWriter; import java.util.ArrayList; import java.util.Collections; import java.util.List; import javax.swing.JComponent; import javax.swing.text.Document; import org.netbeans.api.fileinfo.NonRecursiveFolder; import org.netbeans.modules.analysis.spi.Analyzer; import org.netbeans.modules.analysis.spi.Analyzer.AnalyzerFactory; import org.netbeans.modules.analysis.spi.Analyzer.Context; import org.netbeans.modules.analysis.spi.Analyzer.CustomizerProvider; import org.netbeans.modules.analysis.spi.Analyzer.WarningDescription; import org.netbeans.spi.editor.hints.ErrorDescription; import org.netbeans.spi.editor.hints.ErrorDescriptionFactory; import org.netbeans.spi.editor.hints.Severity; import org.openide.cookies.EditorCookie; import org.openide.filesystems.FileObject; import org.openide.loaders.DataObject; import org.openide.util.Exceptions; import org.openide.util.lookup.ServiceProvider; import org.w3c.tidy.Tidy; public class TidyAnalyzer implements Analyzer {     private final Context ctx;     private TidyAnalyzer(Context cntxt) {         this.ctx = cntxt;     }     @Override     public Iterable<? extends ErrorDescription> analyze() {         List<ErrorDescription> result = new ArrayList<ErrorDescription>();         for (NonRecursiveFolder sr : ctx.getScope().getFolders()) {             FileObject folder = sr.getFolder();             for (FileObject fo : folder.getChildren()) {                 for (ErrorDescription ed : doRunHTMLTidy(fo)) {                     if (fo.getMIMEType().equals("text/html")) {                         result.add(ed);                     }                 }             }         }         return result;     }     private List<ErrorDescription> doRunHTMLTidy(FileObject sr) {         final List<ErrorDescription> result = new ArrayList<ErrorDescription>();         Tidy tidy = new Tidy();         StringWriter stringWriter = new StringWriter();         PrintWriter errorWriter = new PrintWriter(stringWriter);         tidy.setErrout(errorWriter);         try {             Document doc = DataObject.find(sr).getLookup().lookup(EditorCookie.class).openDocument();             tidy.parse(sr.getInputStream(), System.out);             String[] split = stringWriter.toString().split("\n");             for (String string : split) {                 //Bit of ugly string parsing coming up:                 if (string.startsWith("line")) {                     final int end = string.indexOf(" c");                     int lineNumber = Integer.parseInt(string.substring(0, end).replace("line ", ""));                     string = string.substring(string.indexOf(": ")).replace(":", "");                     result.add(ErrorDescriptionFactory.createErrorDescription(                             Severity.WARNING,                             string,                             doc,                             lineNumber));                 }             }         } catch (IOException ex) {             Exceptions.printStackTrace(ex);         }         return result;     }     @Override     public boolean cancel() {         return true;     }     @ServiceProvider(service = AnalyzerFactory.class)     public static final class MyAnalyzerFactory extends AnalyzerFactory {         public MyAnalyzerFactory() {             super("htmltidy", "HTML Tidy", "org/jtidy/format_misc.gif");         }         public Iterable<? extends WarningDescription> getWarnings() {             return Collections.EMPTY_LIST;         }         @Override         public <D, C extends JComponent> CustomizerProvider<D, C> getCustomizerProvider() {             return null;         }         @Override         public Analyzer createAnalyzer(Context cntxt) {             return new TidyAnalyzer(cntxt);         }     } } The above only works on packages, not on projects and not on individual files.

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  • Hands on with Endeca Information Discovery

    - by Grant Schofield
    I would like to draw your attention to a very useful external site for partners looking to self-start with Endeca. Using the information in this site you or your team should be able to be up and running with your first Agile BI application built in a few hours.   Endeca123.Com For those who learn best by doing, this is a great way to get a head start prior to attending classroom based training.

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  • Six Best Practices for Empowering the Customer Experience

    - by Richard Lefebvre
    Normal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4 Companies that fail to offer a great Customer eXperience can face declining customer satisfaction numbers and a poor service experience that can be amplified over #social channels. Here are 6 best practices for empowering the Customer Experience. What are your top tips for a great CX? Read the article here

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