How to make the jump from consumer support to enterprise support?
- by Zac Cramer
I am currently a high level consumer break/fix technician responsible for about 300-400 repairs a month. I am good at my job, but bored, and I want to move into the enterprise side of my company, dealing with Server 2008 R2 and exchange and switches and routers that cost more than I make in a month.
How do I make this transition? Whats the best thing to learn first? Is there a standard trajectory for making this leap from consumer to business? I am full time employed, so going back to school is not a great option, but I have no life, so spending my nights and weekends reading and practicing is totally within my realm.
I am basically overwhelmed by the number of things to learn, and looking for any advice you may have on the best way to proceed.
PS - I apologize if this is a not quite the right forum for this, I know its not a technical question exactly, but I also know the sorts of people I want to answer this question are reading this website.
