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Oracle Open World (OOW) earlier this month has been a great
occasion to discuss with our BPM customers. It was interesting to hear definite patterns
emerging from those conversations: “BPM is a journey”, “experiences to share”,
“our organization now understands what BPM is”, and my favorite (with some
caveats): “BPM is like wine tasting, once you start, you want to try more”.
These customers have started their journey, climbed up the learning curve, and
reached a vantage point that allows them to see their next BPM destination.
They see the next few processes they are going to tackle and improve with BPM.
These processes/destinations target both horizontal
processes where BPM replaces or coordinates manual activities, and critical
industry processes that the company needs to improve to compete and deliver
increasing value. Each new destination generates value, allowing the
organization to reduce the cost of manual processes that were not supported by
apps/custom development, and increase efficiency of end-to-end processes
partially covered by apps/custom dev.
The question we wanted to answer is how to help
organizations experience deeper success with BPM, by increasing their awareness
of the potential for reaching new targets, and equipping them with the right
tools. We decided that we needed to identify destinations, and plot routes to
show the fastest path to those destinations. In the end we want to enable
customers to reach “Process Excellence”: continuously set new targets and consistently
and efficiently reach them.
The result is Oracle Process Accelerators (PA), solutions
built using the rich functionality in Oracle BPM Suite. PAs offers a rapidly
expanding list of exciting destinations. Our launch of the latest installment
of Process Accelerators at Oracle Open World includes new Industry-focused
solutions such as Public Sector Incident Reporting and Financial Services Loan
Origination, and improved other horizontal PAs, including Travel Request
Management, Document Routing and Approval, and Internal Service Requests. Just
before OOW we had extended the Oracle deployment of Travel Request Management,
riding the enthusiastic response from early adopters among travelers (employees),
management and support (approvers). “Getting there first” means being among the first
to extract value from the PA approach, while acquiring deeper insights into the
customers’ perspective. This is especially noteworthy when it comes to PAs, a
set of solutions designed to be quickly deployed and iteratively improved by
customers.
The OOW launch has generated immediate feedback from
customers, non-customers, analysts, and partners. They all confirmed that both
Business and IT at organizations benefit from PAs when it comes to exploring
the potential for BPM to improve their business processes. PAs help customers
visualize what can be done with BPM, and PAs are made to be extended: you can
see your destination, change the path to fit your needs, and deploy.
We're discovering new destinations/processes that the market
wants us to support, generic enough across industries and within industries.
We'll keep on building sets of requirements, deliver functional design,
construct solutions using Oracle BPM, and test them not only functionally but
for performance, scalability, clustering, making them robust, product-quality.
Delivering BPM solutions with product-grade quality is the equivalent of
following a tried-and-tested path on a map.
Do you know of existing destinations in your industry? If
yes, we can draw a path to innovative processes together.
